[rt-users] Email on ticket creation

[Jan Okrouhly]

On Tue, 24 Oct 2000, Ben Carter wrote:

> Ah !!
> 
> Hmm, this does exactly what it says. (I did try that honest!!)
> 
> Is there anyway to make it email out to queue-members when a new call is
> created (and allocated to nobody) and then stop emailing ALL queue members
> when it has been assigned to someone.

There is actually no way.
I've partly solved this by adding some own code allowing 'silent'
operations on requestors demand (by adding a check-button nearby 'Submit'
Reply, Comment, etc. buttons).
 
> Ben.
> 
> ----- Original Message -----
> From: "Paul Lussier" <pll at mclinux.com>
> To: "Ben Carter" <ben at aoncue.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Tuesday, October 24, 2000 6:02 PM
> Subject: Re: [rt-users] Email on ticket creation
> 
> 
> > In a message dated: Tue, 24 Oct 2000 17:35:54 BST
> > "Ben Carter" said:
> >
> > >Doesn't that also send out an email to the requestor every time someone
> > >updates the call?
> >
> > No, it just notifies Queue Members of every transaction.  There are 3
> > categories in the admin interface under "Modify Queue":
> >
> > Notification
> >
> > Owner
> >
> >    Send email notification of each transaction
> >
> > This one only notifies the *owner* of each transaction.  If an incoming
> e-mail
> > creates a new request, by default, the owner is 'nobody' and no e-mail get
> > sent to an "owner" until one is assigned.  The default owner can be
> changed
> > by setting a 'default' tag in the RT code at the proper place.
> >
> >
> >
> > Queue members
> >
> > This  category of people to notify consists of the list of people on the
> right
> > hand side of the interface for whom you've created "RT" accounts for.
> >
> >    Send email notification of each transaction
> >
> > This option will send notification on every transaction which occurs.
> >
> >    Send copies of all correspondence
> >
> > This will send only copies of correspondance, not notification of when the
> > status/owner has changed, etc. Just comments between the Requestor and
> Owner.
> >
> >    Send copies of all comments
> >
> > This sends just comments, not all correspondance.
> >
> >
> > Requestors
> >
> > The Requestors are those who originate a request.
> >
> > (requestors will always be sent copies of all correspondence.)
> >
> >    Send email notifications of each transaction (except comment)
> >
> > This option will notify the requestor when anything changes wrt the
> request,
> > but not send "comments" added to the request.
> >
> >    Send an autoreply on request creation
> >
> > This option sends the requestor an autoreply back to them letting them
> know
> > that their request has been received and assigned a tracking number.
> >
> > Hope this helps.
> > --
> > Seeya,
> > Paul
> > ----
> >    I'm in shape, my shape just happens to be pear!
> >
> > If you're not having fun, you're not doing it right!
> >
> >
> >
> 
> 
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> 


Jan Okrouhly
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