From craig at webfarm.co.nz Sun Sep 3 19:25:06 2000 From: craig at webfarm.co.nz (Craig St George) Date: Mon, 04 Sep 2000 11:25:06 +1200 Subject: [rt-users] Sends back to orginator with there name in the headers In-Reply-To: <20000829130400.G10471@pallas.fsck.com> References: <39ABEC87.ECF1FF77@fastcompany.com> <200008291403.PAA02699@lucrece.office.thecia.ie> <39ABCD9D.D6D9C221@fastcompany.com> <20000829110213.B10471@pallas.fsck.com> <39ABDFDF.67567FA@fastcompany.com> <20000829120918.E10471@pallas.fsck.com> <39ABEC87.ECF1FF77@fastcompany.com> Message-ID: <5.0.0.19.2.20000904112200.02473cf0@192.168.0.99> Hi I m seeing something werid here some times Some times a ticket gets made say with the user name bill at bill.com and then we reply to that form say support at abc.com They get the reply and then they send back to rt and then they get an email form rt with there reply in it and it was addressed form them Its rather werid any ideas ? From periwal at vsnl.com Mon Sep 4 13:28:16 2000 From: periwal at vsnl.com (periwal at vsnl.com) Date: Mon, 4 Sep 2000 12:28:16 -0500 (GMT) Subject: [rt-users] please help Message-ID: <20000904172816.2242F209@webmail.vsnl.com> An embedded and charset-unspecified text was scrubbed... Name: not available URL: From jesse at fsck.com Mon Sep 4 03:41:24 2000 From: jesse at fsck.com (Jesse) Date: Mon, 4 Sep 2000 03:41:24 -0400 Subject: [rt-users] Re: [rt-devel] please help In-Reply-To: <20000904172816.2242F209@webmail.vsnl.com>; from periwal@vsnl.com on Mon, Sep 04, 2000 at 12:28:16PM -0500 References: <20000904172816.2242F209@webmail.vsnl.com> Message-ID: <20000904034124.U2123@pallas.fsck.com> The package you downloaded came with source code. look in lib/rt On Mon, Sep 04, 2000 at 12:28:16PM -0500, periwal at vsnl.com wrote: > Hi, > I have just installed RT and trying to understand it. > I need to make some changes in the RT que member screen. I mean some customisation as per my requirements. > I guess the source is available at CVS. > But I do not know how to access CVS, can somebody please help me as to how to access CVS and download the source files, > thanks in advance, > reg, > periwal > > > _______________________________________________ > Rt-devel mailing list > Rt-devel at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-devel > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- Transporters are so ungodly. if god had wanted us to travel great distances instantaneously, he would have given us an internal materialisation/dematerialisation control. -- Shoshe Cole From frussell at tpg.com.au Sat Sep 2 18:17:33 2000 From: frussell at tpg.com.au (Frances Russell) Date: Sun, 3 Sep 2000 08:17:33 +1000 Subject: [rt-users] Perl Updates Message-ID: <200009020915.UAA01166@oscar.echoit> Is this going to be a problem for RT? Summary from: http://www.redhat.com/support/errata/RHSA-2000-048-03.html ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~ Red Hat Linux Security Advisory 1. Topic: Updated perl and mailx package are now available which fix a potential exploit made possible by incorrect assumptions made in suidperl. 2. Problem description: Under certain conditions, suidperl will attempt to send mail to the local superuser account using /bin/mail. A properly formatted exploit script can use this facility, along with mailx's tendency to inherit settings from the environment, to gain local root access.  This update changes suidperl's behavior to use syslog instead of mail, and restricts the list of variables /bin/mail will read from the environment. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Frances Russell From jesse at fsck.com Mon Sep 4 11:29:45 2000 From: jesse at fsck.com (Jesse) Date: Mon, 4 Sep 2000 11:29:45 -0400 Subject: [rt-users] Perl Updates In-Reply-To: <200009020915.UAA01166@oscar.echoit>; from frussell@tpg.com.au on Sun, Sep 03, 2000 at 08:17:33AM +1000 References: <200009020915.UAA01166@oscar.echoit> Message-ID: <20000904112945.A2123@pallas.fsck.com> It shouldn't hurt anything... On Sun, Sep 03, 2000 at 08:17:33AM +1000, Frances Russell wrote: > Is this going to be a problem for RT? > > Summary from: > > http://www.redhat.com/support/errata/RHSA-2000-048-03.html > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > ~~~~~ > Red Hat Linux Security Advisory > > 1. Topic: > Updated perl and mailx package are now available which fix a > potential > > > exploit made possible by incorrect assumptions made in suidperl. > 2. Problem description: > Under certain conditions, suidperl will attempt to send mail to the > local > > > superuser account using /bin/mail. A properly formatted exploit > script can > > > use this facility, along with mailx's tendency to inherit settings from > the > > > environment, to gain local root access. > > >  > > > This update changes suidperl's behavior to use syslog instead of > mail, and > > > restricts the list of variables /bin/mail will read from the > environment. > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Frances Russell > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From periwal at vsnl.com Mon Sep 4 16:09:17 2000 From: periwal at vsnl.com (periwal at vsnl.com) Date: Mon, 4 Sep 2000 15:09:17 -0500 (GMT) Subject: [rt-users] Re: [rt-devel] please help Message-ID: <20000904200917.28A5922D@webmail.vsnl.com> An embedded and charset-unspecified text was scrubbed... Name: not available URL: From periwal at vsnl.com Mon Sep 4 18:27:40 2000 From: periwal at vsnl.com (periwal at vsnl.com) Date: Mon, 4 Sep 2000 17:27:40 -0500 (GMT) Subject: [rt-users] please help me Boss!! Message-ID: <20000904222740.36BCF1FF@webmail.vsnl.com> An embedded and charset-unspecified text was scrubbed... Name: not available URL: From arclight at jump.net Mon Sep 4 15:13:17 2000 From: arclight at jump.net (arclight at jump.net) Date: Mon, 4 Sep 2000 14:13:17 -0500 Subject: [rt-users] Docs for mail interface Message-ID: <200009041913.e84JDIi19417@mail15.jump.net> Hi, I went poking around the RT 1.0.3 distribution and didn't find any documentation on the mail interface, so I knocked off some HTML docs and posted them at http://www.jump.net/~arclight/projects/rt/rt_mail_commands.html It's mostly weblint compliant in that it passes 'weblint -x netscape' with no errors. Get rid of the bgcolor in the table and it should make all graphical browsers equally dissatisfied :) OTOH, lynx gets grumpy about the table so I also made: http://www.jump.net/~arclight/projects/rt/rt_mail_commands_simple .html I lifted the command summary directly from the RT 1.0.3 response to an "%RT HELP" request, added a caveat to the TAKE command and changed the command summaries to an active voice (e.g. changed "will take" to "takes"). Any errors or omissions are my fault. Feel free to incorporate this into the document tree. If others think it necessary or helpful, I can put together a mail interface tutorial too. Let me know what you think, -- Bob From op at atnet.at Mon Sep 4 15:16:56 2000 From: op at atnet.at (Othmar Pasteka) Date: Mon, 4 Sep 2000 21:16:56 +0200 Subject: [rt-users] various things Message-ID: <20000904211656.A1125@office.atnet.at> hi, maybe i reported it already but i am not sure but when i reply to a request via email i ahve to put the original requestor into the cc/bcc filed otherwise it's pretty much acting as a comment, i.e. does not send a mail to the requestor. do i need to edit an option or something else? and btw. what is the exact difference betrween the various queue commands action, correspond, comment. they aren't that clear to me. i know the generell meaning but not in particular. so long Othmar From jesse at fsck.com Mon Sep 4 15:22:02 2000 From: jesse at fsck.com (Jesse) Date: Mon, 4 Sep 2000 15:22:02 -0400 Subject: [rt-users] various things In-Reply-To: <20000904211656.A1125@office.atnet.at>; from op@atnet.at on Mon, Sep 04, 2000 at 09:16:56PM +0200 References: <20000904211656.A1125@office.atnet.at> Message-ID: <20000904152202.H2123@pallas.fsck.com> On Mon, Sep 04, 2000 at 09:16:56PM +0200, Othmar Pasteka wrote: > hi, > > maybe i reported it already but i am not sure but when i reply to > a request via email i ahve to put the original requestor into the > cc/bcc filed otherwise it's pretty much acting as a comment, i.e. > does not send a mail to the requestor. > do i need to edit an option or something else? > It sounds like you've set up your rt mail alias as a "comment" alias. Comment means that things don't get sent to the requestor Correspond means that things get sent to the requestor Action means that the mail message should only be parsed for %RT commands. -j > and btw. what is the exact difference betrween the various queue > commands action, correspond, comment. they aren't that clear to > me. i know the generell meaning but not in particular. > > so long > Othmar > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From op at atnet.at Mon Sep 4 15:27:56 2000 From: op at atnet.at (Othmar Pasteka) Date: Mon, 4 Sep 2000 21:27:56 +0200 Subject: [rt-users] various things In-Reply-To: <20000904152202.H2123@pallas.fsck.com>; from jesse@fsck.com on Mon, Sep 04, 2000 at 03:22:02PM -0400 References: <20000904211656.A1125@office.atnet.at> <20000904152202.H2123@pallas.fsck.com> Message-ID: <20000904212756.B1125@office.atnet.at> hi, On Mon, Sep 04, 2000 at 03:22:02PM -0400, Jesse wrote: > It sounds like you've set up your rt mail alias as a "comment" alias. no, it's correspond all the time. and a second issue i still have, and reported last week, is that rt tries to mail something to the user www-data which only runs the web server. i don't see why and where he is sending the mail to this email address. i am not completely thorugh with which option rt does show this behaviour but maybe someone else already knows something about it. so long Othmar From jesse at fsck.com Mon Sep 4 15:30:23 2000 From: jesse at fsck.com (Jesse) Date: Mon, 4 Sep 2000 15:30:23 -0400 Subject: [rt-users] various things In-Reply-To: <20000904212756.B1125@office.atnet.at>; from op@atnet.at on Mon, Sep 04, 2000 at 09:27:56PM +0200 References: <20000904211656.A1125@office.atnet.at> <20000904152202.H2123@pallas.fsck.com> <20000904212756.B1125@office.atnet.at> Message-ID: <20000904153023.J2123@pallas.fsck.com> It sounds like you have some fairly basic problems with RT's mail sending. What MTA are you using? What do the relevant sections of RT's configfile look like? On Mon, Sep 04, 2000 at 09:27:56PM +0200, Othmar Pasteka wrote: > hi, > > On Mon, Sep 04, 2000 at 03:22:02PM -0400, Jesse wrote: > > It sounds like you've set up your rt mail alias as a "comment" alias. > > no, it's correspond all the time. > > and a second issue i still have, and reported last week, is that > rt tries to mail something to the user www-data which only runs > the web server. i don't see why and where he is sending the mail > to this email address. i am not completely thorugh with which > option rt does show this behaviour but maybe someone else already > knows something about it. > > so long > Othmar > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- I'm reasonably sure that at least two of the electric blue kangeroos I saw were real. From op at atnet.at Mon Sep 4 15:34:02 2000 From: op at atnet.at (Othmar Pasteka) Date: Mon, 4 Sep 2000 21:34:02 +0200 Subject: [rt-users] various things In-Reply-To: <20000904153023.J2123@pallas.fsck.com>; from jesse@fsck.com on Mon, Sep 04, 2000 at 03:30:23PM -0400 References: <20000904211656.A1125@office.atnet.at> <20000904152202.H2123@pallas.fsck.com> <20000904212756.B1125@office.atnet.at> <20000904153023.J2123@pallas.fsck.com> Message-ID: <20000904213402.C1125@office.atnet.at> hi, On Mon, Sep 04, 2000 at 03:30:23PM -0400, Jesse wrote: > It sounds like you have some fairly basic problems with RT's mail sending. > What MTA are you using? What do the relevant sections of > RT's configfile look like? sendmail, config.pm looks like this: $mailprog = "/usr/sbin/sendmail"; $mail_options = "-oi -t -ODeliveryMode=b -OErrorMode=m"; do you need anything else? so long othmar From jesse at fsck.com Mon Sep 4 15:40:05 2000 From: jesse at fsck.com (Jesse) Date: Mon, 4 Sep 2000 15:40:05 -0400 Subject: [rt-users] various things In-Reply-To: <20000904213402.C1125@office.atnet.at>; from op@atnet.at on Mon, Sep 04, 2000 at 09:34:02PM +0200 References: <20000904211656.A1125@office.atnet.at> <20000904152202.H2123@pallas.fsck.com> <20000904212756.B1125@office.atnet.at> <20000904153023.J2123@pallas.fsck.com> <20000904213402.C1125@office.atnet.at> Message-ID: <20000904154005.K2123@pallas.fsck.com> What version of sendmail? what OS? On Mon, Sep 04, 2000 at 09:34:02PM +0200, Othmar Pasteka wrote: > hi, > > On Mon, Sep 04, 2000 at 03:30:23PM -0400, Jesse wrote: > > It sounds like you have some fairly basic problems with RT's mail sending. > > What MTA are you using? What do the relevant sections of > > RT's configfile look like? > > sendmail, > > config.pm looks like this: > > $mailprog = "/usr/sbin/sendmail"; > $mail_options = "-oi -t -ODeliveryMode=b -OErrorMode=m"; > > do you need anything else? > > so long > othmar > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- After all, it's not every day you meet up with an evil power -M. Bulgakov From op at atnet.at Mon Sep 4 15:47:19 2000 From: op at atnet.at (Othmar Pasteka) Date: Mon, 4 Sep 2000 21:47:19 +0200 Subject: [rt-users] various things In-Reply-To: <20000904154005.K2123@pallas.fsck.com>; from jesse@fsck.com on Mon, Sep 04, 2000 at 03:40:05PM -0400 References: <20000904211656.A1125@office.atnet.at> <20000904152202.H2123@pallas.fsck.com> <20000904212756.B1125@office.atnet.at> <20000904153023.J2123@pallas.fsck.com> <20000904213402.C1125@office.atnet.at> <20000904154005.K2123@pallas.fsck.com> Message-ID: <20000904214719.E1125@office.atnet.at> hi, On Mon, Sep 04, 2000 at 03:40:05PM -0400, Jesse wrote: > What version of sendmail? what OS? sendmail v8.9.3, Debian/Linux so long Othmar From arclight at jump.net Tue Sep 5 04:41:00 2000 From: arclight at jump.net (arclight at jump.net) Date: Tue, 5 Sep 2000 03:41:00 -0500 Subject: [rt-users] Productizer: simple CGI allowing non-members to submit to queue Message-ID: <200009050841.e858f2J17950@mail15.jump.net> Hi, I got bored today and modified my as-yet-unreleased Productizer CGI to route mail into RT. Here's the archive suitable for ./contrib (maybe): http://www1.jump.net/~arclight/projects/rt/productizer-20000905- 00.tar.gz The Story: Once upon a time I got tired of interrogating engineers and product managers trying to figure out what was required to launch whatever products they were putting together. Invariably I'd forget something and have to chase people down, or worse yet, I'd have to track down and compile 5-10 emails on the subject (like piecing together a crashed airliner) to understand the essentials of their product. Hence, the Productizer was born. You put all your questions in a config file, the form is generated on the fly, people fill it in, and it writes an HTML summary file of what they entered with a little commentary. I intended that it make some intelligent suggestions about hardware purchasing, etc. but I never got around to it. This was built before we started using RT. As I said, I got bored today so I added text reporting and SMTP to the Productizer and now it funnels mail into RT. The nice thing about the Productizer is that the questions it asks are all stored in a single config file. It's not rocket science but it works fairly well. So, should you want to use Productizer as a specialized UI for submitting requests to RT, it's a matter of changing a config file, not hacking on a lot of perl. One more bit of trivia: this was built during one of my forays into Literate Programming so the One True Source file may look a bit weird to those unfamiliar with LP (it's designed to processed with pqtangle (included) and noweb (untested)). See the README file for more info and rantage. Apologies for the README; I attribute it to having more Guinness than sleep :) Let me know what you think, -- Bob From thommen at inf.ethz.ch Tue Sep 5 08:17:32 2000 From: thommen at inf.ethz.ch (Frank Thommen) Date: Tue, 05 Sep 2000 14:17:32 +0200 Subject: [rt-users] please help me Boss!! In-Reply-To: Your message of "Mon, 04 Sep 2000 17:27:40 CDT." <20000904222740.36BCF1FF@webmail.vsnl.com> Message-ID: <200009051217.OAA16247@algonquin.inf.ethz.ch> hi, > 1. I need to change the look & feel of the Queue owners page, where messages are seen & replied, Please tell me which file do I need to edit & I guess I will need to re-complie it so how shoul dI do that. in your source tree, edit the files lib/rt/ui/web/manipulate.pm, lib/rt/ui/web/forms.pm and lib/rt/ui/web/support.pm. --- > 2.I do not want Email Headers & Mime info "(in case of HTML format)emails to be displayed in the queue owners screen. > How to remove it. in your source tree you edit the file lib/rt/ui/web/manipulate.pm. change "all" in the line &rt::ui::web::print_transaction('all','received',$rt::req[$serial_num]{'trans'} [$temp]{'content'}); to whatever header field you *want* to see on the screen. it's probably around line 779. --- all this applies to the *web* interface and version 1.0.3 of rt! after editing go to your source root directory and type "make upgrade". regards frank ---------- Frank Thommen, IT Support Group, D-INFK, ETH Zuerich E-Mail: thommen at inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do) ---------- From deborah at curl.com Tue Sep 5 12:37:54 2000 From: deborah at curl.com (deborah kaplan) Date: Tue, 5 Sep 2000 12:37:54 -0400 (EDT) Subject: [rt-users] Productizer: simple CGI allowing non-members to submit to queue In-Reply-To: <200009050841.e858f2J17950@mail15.jump.net> Message-ID: On Tue, 5 Sep 2000 arclight at jump.net wrote: |Hi, | |I got bored today and modified my as-yet-unreleased Productizer |CGI to route mail into RT. This is great, thanks. Two quick additions to the documentation: change the cookie domain ("set domain for cookie") to the local domain. Change the mailhost ("send request to rt via smtp") to the local SMTP. Also, in the directions, after you modify conf_dir, you should run pqtangle again. -deborah From periwal at vsnl.com Tue Sep 5 19:24:49 2000 From: periwal at vsnl.com (periwal at vsnl.com) Date: Tue, 5 Sep 2000 18:24:49 -0500 (GMT) Subject: [rt-users] please help me Boss!! Message-ID: <20000905232449.D82AD2AA@webmail.vsnl.com> An embedded and charset-unspecified text was scrubbed... Name: not available URL: From jens at nha.co.za Tue Sep 5 13:13:56 2000 From: jens at nha.co.za (=?iso-8859-1?Q?Jens_von_B=FClow?=) Date: Tue, 5 Sep 2000 19:13:56 +0200 Subject: [rt-users] Daily "owner" report via Email Message-ID: Greetings, Does anybody out there have the following report that I could implement, I am looking for a report that will email out all outstanding requests on a daily basis to the individual owners of all tickets in a particular queue. (Did I get that right?) I look forward to your response. Regards Jens From allbery at ece.cmu.edu Tue Sep 5 14:25:09 2000 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 05 Sep 2000 14:25:09 -0400 Subject: [rt-users] Daily "owner" report via Email In-Reply-To: Message-ID: <40680000.968178309@tully> On 09/05/00 19:13:56 +0200, Jens von B?low wrote: +----- | Greetings, | | Does anybody out there have the following report that I could implement, I | am looking for a report that will email out all outstanding requests on a | daily basis to the individual owners of all tickets in a particular queue. | (Did I get that right?) | | I look forward to your response. | | Regards | Jens | | | | | _______________________________________________ | rt-users mailing list | rt-users at lists.fsck.com | http://lists.fsck.com/mailman/listinfo/rt-users +--->8 I've attached a message pointing to the one we've adopted. You'll want to customize it. -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] -------------- next part -------------- An embedded message was scrubbed... From: Michael Brader Subject: Re: [rt-users] mail reminder Date: 17 Apr 2000 14:15:18 +1000 Size: 2724 URL: From arclight at jump.net Tue Sep 5 14:45:43 2000 From: arclight at jump.net (arclight at jump.net) Date: Tue, 5 Sep 2000 13:45:43 -0500 Subject: [rt-users] Productizer: simple CGI allowing non-members to submit to queue In-Reply-To: References: <200009050841.e858f2J17950@mail15.jump.net> Message-ID: <200009051845.e85Iji924118@mail15.jump.net> On 5 Sep 00, at 12:37, deborah kaplan wrote: > This is great, thanks. Two quick additions to the documentation: > > change the cookie domain ("set domain for cookie") to the local > domain. > > Change the mailhost ("send request to rt via smtp") to the local > SMTP. > > Also, in the directions, after you modify conf_dir, you should > run pqtangle again. Thanks - I've updated the docs and installation process and posted a new version at http://www.jump.net/~arclight/projects/rt/productizer-20000905- 01.tar.gz There aren't any big code changes but I split README into README, INSTALL, and HACKING (a new section on customizing the code). Also, the 'mailhost' bug should have caused problems here except that one of our mailservers is CNAMEd to mailhost in the local domain. I'll shorten the archive name when I stuff all this (back) into version control. -- Bob From jesse at fsck.com Tue Sep 5 15:29:20 2000 From: jesse at fsck.com (Jesse) Date: Tue, 5 Sep 2000 15:29:20 -0400 Subject: [rt-users] FTP Message-ID: <20000905152920.K18465@pallas.fsck.com> Due to recent connectivity issues, FTP distribution of RT is becoming more and more difficult to support. Would it kill anyone if we switched to http exclusively? jesse -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From memory at blank.org Tue Sep 5 15:54:33 2000 From: memory at blank.org (Nathan J. Mehl) Date: Tue, 5 Sep 2000 15:54:33 -0400 Subject: [rt-users] FTP In-Reply-To: <20000905152920.K18465@pallas.fsck.com>; from jesse@fsck.com on Tue, Sep 05, 2000 at 03:29:20PM -0400 References: <20000905152920.K18465@pallas.fsck.com> Message-ID: <20000905155433.I21394@blank.org> In the immortal words of Jesse (jesse at fsck.com): > > Due to recent connectivity issues, FTP distribution of RT is becoming > more and more difficult to support. Would it kill anyone if we switched > to http exclusively? "People still use ftp?" My one suggestion might be to support anonymous rsync, just because I think people should. :) -n ------------------------------------------------------------ "I like my beer cold, my TV loud, and my homosexuals FLAAAA-MING!" (--Homer Simpson) ------------------------------------------------ From allbery at ece.cmu.edu Tue Sep 5 15:59:09 2000 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 05 Sep 2000 15:59:09 -0400 Subject: [rt-users] FTP In-Reply-To: <20000905152920.K18465@pallas.fsck.com> Message-ID: <51160000.968183949@tully> On 09/05/00 15:29:20 -0400, Jesse wrote: +----- | Due to recent connectivity issues, FTP distribution of RT is becoming | more and more difficult to support. Would it kill anyone if we switched | to http exclusively? +--->8 Shout and I'll happily mirror onto our public FTP mirror/archive (rhinst.ece.cmu.edu). -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From dnb at ccs.neu.edu Tue Sep 5 17:40:36 2000 From: dnb at ccs.neu.edu (David N. Blank-Edelman) Date: 05 Sep 2000 17:40:36 -0400 Subject: [rt-users] FTP In-Reply-To: "Brandon S. Allbery KF8NH"'s message of "Tue, 05 Sep 2000 15:59:09 -0400" References: <51160000.968183949@tully> Message-ID: "Brandon S. Allbery KF8NH" writes: > Shout and I'll happily mirror onto our public FTP mirror/archive > (rhinst.ece.cmu.edu). Likewise (ftp.ccs.neu.edu). Respectfully, David N. Blank-Edelman Director of Technology College of Computer Science Northeastern University From okrouhly at civ.zcu.cz Wed Sep 6 04:02:03 2000 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Wed, 6 Sep 2000 08:02:03 +0000 (GMT) Subject: [rt-users] FTP In-Reply-To: Message-ID: On 5 Sep 2000, David N. Blank-Edelman wrote: > "Brandon S. Allbery KF8NH" writes: > > > Shout and I'll happily mirror onto our public FTP mirror/archive > > (rhinst.ece.cmu.edu). > > Likewise (ftp.ccs.neu.edu). For Europe is ftp.zcu.cz ready too. Future ftp:///mirrors-by-URL/www.fsck.com http://www.zcu.cz/ftp/mirrors-by-URL/www.fsck.com could fit, but its administrator would like to mirror it automaticaly by mirror using ftp;-) so all we need is to get another primary URL. > > Respectfully, > David N. Blank-Edelman > Director of Technology > College of Computer Science > Northeastern University > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users Greets Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From memory at blank.org Wed Sep 6 14:33:52 2000 From: memory at blank.org (Nathan J. Mehl) Date: Wed, 6 Sep 2000 14:33:52 -0400 Subject: [rt-users] two small feature requests Message-ID: <20000906143352.V21394@blank.org> Okay, I've just done my first ground-up install of a 1.0.0-series RT. Boy, is that a lot easier than back in the 0.9 days. :) One small thing bugged me during the process of getting things moving: the division between the "webrt" interface and the "admin-webrt" interface is a bit arbitrary. Why should a user have to type in a completely different URL just to change their password, or administer a queue they have admin rights to? Seems like a better approach would be to just have an "update my account" link at the bottom of the queue page, and, if the user is an RT administrator, present a "manage this queue" link where appropriate. Only one small thing is preventing me from implementing this myself... $rt::ui::web::ScriptURL will spit out the correct url to webrt.cgi, but there doesn't seem to be a parallel variable to produce the proper location of admin-webrt.cgi, and I'm not immediatly seeing the proper place to look for it. Pointers? -n ------------------------------------------------------ "Television is going to change the world; it's got everything you need: sight, sound, motion and stupid white men." (--Nolanda Hill) ------------------------------------------ From awfief at cs.brandeis.edu Wed Sep 6 15:12:08 2000 From: awfief at cs.brandeis.edu (Sheeri) Date: Wed, 6 Sep 2000 15:12:08 -0400 (EDT) Subject: [rt-users] two small feature requests In-Reply-To: <20000906143352.V21394@blank.org> Message-ID: On Wed, 6 Sep 2000, Nathan J. Mehl wrote: > interface is a bit arbitrary. Why should a user have to type in a > completely different URL just to change their password, or administer > a queue they have admin rights to? Oh, and another question. Is there an easy way to make webrt.cgi automatically appear as an index page? For example, I want to type in http://localhost/rt/ instead of http://localhost/rt/webrt.cgi I've tried symlinks, file copying (to index.cgi), etc. and haven't found anything to work...it's not a huge issue, but it'd be nice to do that. -Sheeri P.S. Nathan, I see you! From cseward at clvillage.org Wed Sep 6 15:25:00 2000 From: cseward at clvillage.org (Christopher A. Seward Sr.) Date: Wed, 06 Sep 2000 15:25:00 -0400 Subject: [rt-users] two small feature requests References: Message-ID: <39B69A0B.8976B0D3@clvillage.org> In your access.conf, insert the following ------------------------------------------ Alias /rt/ "/opt/rt/lib/images/" # /opt/rt/ is your RT installation directory Options Indexes MultiViews AllowOverride None Order allow,deny Allow from localhost ------------------------------------------ This will allow you to use your URL followed by /rt/ Sheeri wrote: > On Wed, 6 Sep 2000, Nathan J. Mehl wrote: > > > interface is a bit arbitrary. Why should a user have to type in a > > completely different URL just to change their password, or administer > > a queue they have admin rights to? > > Oh, and another question. Is there an easy way to make webrt.cgi > automatically appear as an index page? For example, I want to type in > http://localhost/rt/ > instead of > http://localhost/rt/webrt.cgi > > I've tried symlinks, file copying (to index.cgi), etc. and haven't found > anything to work...it's not a huge issue, but it'd be nice to do that. > > -Sheeri > > P.S. Nathan, I see you! > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -------------- next part -------------- A non-text attachment was scrubbed... Name: cseward.vcf Type: text/x-vcard Size: 353 bytes Desc: Card for Christopher A. Seward Sr. URL: From dan at uksolutions.co.uk Wed Sep 6 15:30:47 2000 From: dan at uksolutions.co.uk (Daniel W Lowe) Date: Wed, 6 Sep 2000 20:30:47 +0100 Subject: [rt-users] two small feature requests References: Message-ID: <002e01c01838$f9673660$d2aa01d5@uksolutions.co.uk> Hi Thats an easy one. Presuming you have access to your webserver config one simple way is to add a redirect... so add a redirect Redirect /rt/index.html http://yoururl/rt/webrt.cgi and that will take requests for http://yoururl/rt to http://yoururl/rt/webrt.cgi You can do it all sorts of other ways adding to the default directory page an so on, but the above is simple. Regards Dan Technical Manager UK Solutions, part of CAD Including UK Shells, UK Colo, UK Raq Tel: 01527 851 333 - Fax: 01527 851 301 Web: www.uksolutions.co.uk Email: dan at uksolutions.co.uk ----- Original Message ----- From: Sheeri To: Nathan J. Mehl Cc: Sent: 06 September 2000 20:12 Subject: Re: [rt-users] two small feature requests > On Wed, 6 Sep 2000, Nathan J. Mehl wrote: > > > interface is a bit arbitrary. Why should a user have to type in a > > completely different URL just to change their password, or administer > > a queue they have admin rights to? > > Oh, and another question. Is there an easy way to make webrt.cgi > automatically appear as an index page? For example, I want to type in > http://localhost/rt/ > instead of > http://localhost/rt/webrt.cgi > > I've tried symlinks, file copying (to index.cgi), etc. and haven't found > anything to work...it's not a huge issue, but it'd be nice to do that. > > -Sheeri > > P.S. Nathan, I see you! > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From memory at blank.org Wed Sep 6 14:33:52 2000 From: memory at blank.org (Nathan J. Mehl) Date: Wed, 6 Sep 2000 14:33:52 -0400 Subject: [rt-users] two small feature requests Message-ID: <20000906143352.V21394@blank.org> Okay, I've just done my first ground-up install of a 1.0.0-series RT. Boy, is that a lot easier than back in the 0.9 days. :) One small thing bugged me during the process of getting things moving: the division between the "webrt" interface and the "admin-webrt" interface is a bit arbitrary. Why should a user have to type in a completely different URL just to change their password, or administer a queue they have admin rights to? Seems like a better approach would be to just have an "update my account" link at the bottom of the queue page, and, if the user is an RT administrator, present a "manage this queue" link where appropriate. Only one small thing is preventing me from implementing this myself... $rt::ui::web::ScriptURL will spit out the correct url to webrt.cgi, but there doesn't seem to be a parallel variable to produce the proper location of admin-webrt.cgi, and I'm not immediatly seeing the proper place to look for it. Pointers? -n ------------------------------------------------------ "Television is going to change the world; it's got everything you need: sight, sound, motion and stupid white men." (--Nolanda Hill) ------------------------------------------ From tklump at leadingway.com Wed Sep 6 18:46:08 2000 From: tklump at leadingway.com (Thomas Klump) Date: Wed, 6 Sep 2000 15:46:08 -0700 Subject: [rt-users] A simple question... Message-ID: When looking at the detail page of a ticket, the font size of the body of any comments or replies is very small. Is there anyway to change this? Thanks. Thomas Klump From feargal at thecia.ie Wed Sep 6 19:16:36 2000 From: feargal at thecia.ie (Feargal Reilly) Date: Thu, 07 Sep 2000 00:16:36 +0100 Subject: [rt-users] A simple question... In-Reply-To: Your message of "Wed, 06 Sep 2000 15:46:08 PDT." Message-ID: <200009062316.AAA13412@lucrece.office.thecia.ie> In one of the .pm files in rt/lib/rt/ui/web the font size will be specified. can't remember where, so you'll have to dredge through them, have a look at the source on the browser, and try matching that in the .pm files. There's also a few globals like $MESSAGE_FONT that set font sizes, again can't remember where, and to be honest, can't be bothered looking right now... -Feargal. -- Feargal Reilly, Systems Administrator, The CIA. +353-86-8157621 From tklump at leadingway.com Wed Sep 6 19:21:38 2000 From: tklump at leadingway.com (Thomas Klump) Date: Wed, 6 Sep 2000 16:21:38 -0700 Subject: [rt-users] A simple question... Message-ID: Thanks. That is exactly what I needed. -----Original Message----- From: hohokus wombat [mailto:hohokus at hotmail.com] Sent: Wednesday, September 06, 2000 3:56 PM To: tklump at leadingway.com Subject: Re: [rt-users] A simple question... >When looking at the detail page of a ticket, the font size of the body of >any comments or replies is very small. Is there anyway to change this? in /usr/local/rt/lib/rt/ui/web, edit the file "manipulate.pm" about 10 lines from the top you'll see $QUEUE_FONT and $MESSAGE_FONT. if you change these, it'll change what you're after. i believe they were set to -1, i've got mine at 3. _________________________________________________________________________ Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. Share information about yourself, create your own public profile at http://profiles.msn.com. From airboss at bitstream.net Fri Sep 8 19:03:09 2000 From: airboss at bitstream.net (Dan Debertin) Date: Fri, 8 Sep 2000 18:03:09 -0500 (CDT) Subject: [rt-users] changes for FreeBSD Message-ID: Running RT on FreeBSD, it is necessary to change the 'root' group on line 242 of the Makefile to 'wheel', as there is no group called 'root'. Also, the Makefile doesn't seem to treat special characters in DBADMIN_MYSQL_PASS very well. This is a bit disturbing to those of us who choose good passwords ;). But not a big deal; I can just change the password to something innocuous for the short amount of time that RT needs it. ~Dan D. -- ++ Dan Debertin ++ Senior Systems Administrator ++ Bitstream Underground, LLC ++ airboss at bitstream.net ++ (612)321-9290 From jesse at fsck.com Tue Sep 12 01:21:00 2000 From: jesse at fsck.com (Jesse) Date: Tue, 12 Sep 2000 01:21:00 -0400 Subject: [rt-users] [fwd] rt-1.0.3 Japanese Patch (from: t2@method.kusatsu.shiga.jp) Message-ID: <20000912012100.R18946@pallas.fsck.com> The following patch has been added to the RT contrib repository as http://www.fsck.com/pub/rt/contrib/japanese.README. Jesse ----- Forwarded message from "Tadashi G. Takaoka" ----- From: "Tadashi G. Takaoka" To: jesse at fsck.com Cc: "Tadashi G. Takaoka" Date: Tue, 12 Sep 2000 14:10:46 +0900 Subject: rt-1.0.3 Japanese Patch X-Mailer: ARENA Internet Mailer 1.6.6 PPC Hello, I am a user of Request Tracker. It is nice system! But we Japanese using a complicated character encoding systems. - JIS code (ISO2022JP) for email body. - MIME Base 64 for email header fields. - EUC-JP for MySQL database and Perl scripts. - Shift-JIS for personal computer's Web browser (GET/POST FORM data). I was hacking rt-1.0.3 to deal with those character codes, and make a patch. - Incoming email JIS code and MIME Base 64 will convert to EUC. - Outgoing email will covert from EUC to JIS code and MIME Base 64. - Incoming web FORM variable values will convert to EUC. It is a adhoc patch and dirty code, and requires following CPAN modules. - JCode 0.60 http://search.cpan.org/search?module=Jcode - MIME::Base64 2.11 http://search.cpan.org/search?module=MIME::Base64 If you are planning for support i18n character coding, please consider my patch. Thank you and good hacking. -- TAKAOKA is gathering the P_O_W_E_R http://www.method.kusatsu.shiga.jp/~t2/ *** rt-1.0.3/lib/rt/support/mail.pm.orig Fri Dec 10 20:38:51 1999 --- rt-1.0.3/lib/rt/support/mail.pm Mon Sep 11 19:26:50 2000 *************** *** 1,6 **** --- 1,7 ---- # $Header: /raid/cvsroot/rt/lib/rt/support/mail.pm,v 1.24 1999/12/10 11:38:51 tobiasb Exp $ # + use Jcode; package rt; ##### *************** *** 35,40 **** --- 36,58 ---- return ($template); } + sub mime_encode { + local ($str) = @_; + my ($nstr, $j); + $j = Jcode::jcode(""); + $nstr = ""; + while ($str) { + if ($str =~ /^[\x00-\x7f]+/) { + $nstr .= $&; + $str = $'; + } elsif ($str =~ /^[\x80-\xff]+( +[\x80-\xff]+)*/) { + $j->set($&); + $nstr .= $j->mime_encode; + $str = $'; + } + } + return $nstr; + } # The return value should specify whether an error has occurred or # not, so errors might be returned to the UI. It seems to me the *************** *** 100,120 **** #remove leading space $in_subject =~ s/^(\s*)//; open (MAIL, "|$rt::mailprog $rt::mail_options"); ! print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject ! Reply-To: $friendly_name <$temp_mail_alias> ! From: $friendly_name <$temp_mail_alias> ! To: $in_recipient ! Cc: $in_cc ! Bcc: $in_bcc X-Request-ID: $in_serial_num X-RT-Loop-Prevention: $rt::rtname X-Sender: $in_current_user X-Managed-By: Request Tracker $rt::rtversion (http://www.fsck.com/projects/rt) Precedence: $precedence ! $template -------------------------------------------- Managed by Request Tracker\n"; if (close (MAIL)) { return("template_mail:Message Sent"); --- 118,148 ---- #remove leading space $in_subject =~ s/^(\s*)//; + $mime_subject = &mime_encode($in_subject); + $mime_friendly_name = &mime_encode($friendly_name); + $mime_recipient = &mime_encode($in_recipient); + $mime_cc = &mime_encode($in_cc); + $mime_bcc = &mime_encode($in_bcc); + $jis_template = Jcode::jcode($template)->jis; + open (MAIL, "|$rt::mailprog $rt::mail_options"); ! print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $mime_subject ! Reply-To: $mime_friendly_name <$temp_mail_alias> ! From: $mime_friendly_name <$temp_mail_alias> ! To: $mime_recipient ! Cc: $mime_cc ! Bcc: $mime_bcc X-Request-ID: $in_serial_num X-RT-Loop-Prevention: $rt::rtname X-Sender: $in_current_user X-Managed-By: Request Tracker $rt::rtversion (http://www.fsck.com/projects/rt) Precedence: $precedence + MIME-Version: 1.0 + Content-Type: text/plain; charset=\"iso-2022-jp\" + Content-Transfer-Encoding: 7bit ! $jis_template -------------------------------------------- Managed by Request Tracker\n"; if (close (MAIL)) { return("template_mail:Message Sent"); *** rt-1.0.3/lib/rt/ui/mail/manipulate.pm.orig Wed Mar 22 19:23:09 2000 --- rt-1.0.3/lib/rt/ui/mail/manipulate.pm Fri Sep 8 16:49:47 2000 *************** *** 1,3 **** --- 1,5 ---- + use Jcode; + package rt::ui::mail::manipulate; sub activate { *************** *** 97,103 **** sub read_mail_from_stdin { local $content; while (){ ! $content .= $_; } return ($content); } --- 99,105 ---- sub read_mail_from_stdin { local $content; while (){ ! $content .= Jcode::jcode($_)->mime_decode; } return ($content); } *** rt-1.0.3/lib/rt/ui/web/support.pm.orig Wed Jul 7 11:58:49 1999 --- rt-1.0.3/lib/rt/ui/web/support.pm Mon Sep 11 19:34:35 2000 *************** *** 3,8 **** --- 3,9 ---- # RT is (c) Copyright 1996-1999 Jesse Vincent # RT is distributed under the terms of the GNU General Public License + use Jcode; package rt::ui::web; *************** *** 148,153 **** --- 149,158 ---- use CGI qw/:cgi-lib/; $query = new CGI; %FORM = $query->Vars; + + foreach my $v (keys %FORM) { + $FORM{$v} = Jcode::jcode($FORM{$v})->euc; + } # Pull in the cookies use CGI::Cookie; ----- End forwarded message ----- -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- pretty soon we're going to HAVE to have hypertext mail! --Tim Berners Lee. (8 Jan 1993 on www-talk) From jens at nha.co.za Tue Sep 12 05:08:44 2000 From: jens at nha.co.za (=?iso-8859-1?Q?Jens_von_B=FClow?=) Date: Tue, 12 Sep 2000 11:08:44 +0200 Subject: [rt-users] Resolved versus Closed Message-ID: Greetings, Is it possible to configure RT to send an automatic "template" to the "requester" when the ticket is closed notifying them that the request has been closed by the engineer/owner and giving them the opportunity to reopen the ticket if they are not satisfied with the result. I once evaluated a product from Intel called REQADM, it had this feature and also automatically marked the ticket as closed after a predetermined period of time - forcing a new ticket to be opened if the end user corresponded on the existing request/ticket number Any and all comments are always welcome. Regards Jens FYI - REQADM, is a very comprehensive "active" support/request tracking system with an excellent reporting language/tool - I however, found it far to verbose and rigid to use in our environment... From mark.mestdagh at dad.be Tue Sep 12 06:02:11 2000 From: mark.mestdagh at dad.be (Mestdagh Mark) Date: Tue, 12 Sep 2000 12:02:11 +0200 Subject: [rt-users] RT w/ Qmail Message-ID: <3FE3F84506D8D311946B009027730F8331FA39@proxy1.dad.be> Did anyone manage to get RT work with Qmail in stead of sendmail? BR Mark From dan at uksolutions.co.uk Tue Sep 12 06:32:57 2000 From: dan at uksolutions.co.uk (Daniel W Lowe) Date: Tue, 12 Sep 2000 11:32:57 +0100 Subject: [rt-users] RT w/ Qmail References: <3FE3F84506D8D311946B009027730F8331FA39@proxy1.dad.be> Message-ID: <076101c01ca4$d1769e00$5fc809c0@nt15> Hi Mark We have it running with Qmail just fine, if you need any help, let me know. Regards Dan UKSolutions, part of CAD Including UK Shells, UK Colo Tel: 01527 851 333 - Fax: 01527 851 301 Web: www.uksolutions.co.uk Email: dan at uksolutions.co.uk ----- Original Message ----- From: "Mestdagh Mark" To: Sent: Tuesday, September 12, 2000 11:02 AM Subject: [rt-users] RT w/ Qmail > Did anyone manage to get RT work with Qmail in stead of sendmail? > > BR > Mark > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From alt at mark-itt.ru Tue Sep 12 07:53:02 2000 From: alt at mark-itt.ru (Alex Titov) Date: Tue, 12 Sep 2000 16:53:02 +0500 Subject: [rt-users] Localization in RT Message-ID: <20000912165302.K988@vvv> Greets, I have just deployed RT on our site. Most of the correspondence that is being processed by RT is in Russian, and 'Subject:' strings are not decoded at all in RT's web UI. Means, they look like: =?koi8-r?B?9MXT1A==?= Should I myself hack on the code to make it work? -- Alex Titov MARK-ITT Communication Company From memory at blank.org Tue Sep 12 09:49:02 2000 From: memory at blank.org (Nathan J. Mehl) Date: Tue, 12 Sep 2000 09:49:02 -0400 Subject: [rt-users] RT w/ Qmail In-Reply-To: <3FE3F84506D8D311946B009027730F8331FA39@proxy1.dad.be>; from mark.mestdagh@dad.be on Tue, Sep 12, 2000 at 12:02:11PM +0200 References: <3FE3F84506D8D311946B009027730F8331FA39@proxy1.dad.be> Message-ID: <20000912094902.I21394@blank.org> In the immortal words of Mestdagh Mark (mark.mestdagh at dad.be): > Did anyone manage to get RT work with Qmail in stead of sendmail? "Yes." What do you need to know? -n ------------------------------------------------------ Some people will say that words like scum and rotten are wrong for Objective Journalism -- which is true, but they miss the point. It was the built-in blind spot of the Objective rules and dogma that allowed Nixon to slither into the White House in the first place. (--HST) ------------------------------------------ From jh at byteaction.de Tue Sep 12 10:15:24 2000 From: jh at byteaction.de (Juergen Hoffmann) Date: Tue, 12 Sep 2000 16:15:24 +0200 Subject: [rt-users] RT w/ Qmail In-Reply-To: <3FE3F84506D8D311946B009027730F8331FA39@proxy1.dad.be>; from mark.mestdagh@dad.be on Tue, Sep 12, 2000 at 12:02:11PM +0200 References: <3FE3F84506D8D311946B009027730F8331FA39@proxy1.dad.be> Message-ID: <20000912161524.A4362@touchdown.web-4-all.de> On Tue, Sep 12, 2000 at 12:02:11PM +0200, Mestdagh Mark wrote: > Did anyone manage to get RT work with Qmail in stead of sendmail? > > BR > Mark yes where is your problem? kind regards Juergen Hoffmann -- Mit freundlichen Gr??en J?rgen Hoffmann Produktentwicklung ByteAction GmbH Altheimerstr. 47 64839 M?nster HRB3271 mobil: +49 (0) 171 415 73 66 phone: 0700 byteaction / 0700 29832284 fax: +49 (0)6071 62340 Email: jh at byteaction.de Internet: www.byteaction.de -------------------------------------------------------------------------- This communication is intended only for the party to whom it is addressed, and may contain information which is privileged or confidential. Any other delivery, distribution, copying or disclosure is strictly prohibited and is not a waiver of privilege or confidentiality. If you have received this telecommunication in error, please notify the sender immediately by return electronic mail and destroy the message. -------------------------------------------------------------------------- From jesse at fsck.com Tue Sep 12 10:35:37 2000 From: jesse at fsck.com (Jesse) Date: Tue, 12 Sep 2000 10:35:37 -0400 Subject: [rt-users] Localization in RT In-Reply-To: <20000912165302.K988@vvv>; from alt@mark-itt.ru on Tue, Sep 12, 2000 at 04:53:02PM +0500 References: <20000912165302.K988@vvv> Message-ID: <20000912103537.S18946@pallas.fsck.com> On Tue, Sep 12, 2000 at 04:53:02PM +0500, Alex Titov wrote: > Greets, > > I have just deployed RT on our site. Most of the correspondence that is > being processed by RT is in Russian, and 'Subject:' strings are not > decoded at all in RT's web UI. Means, they look like: > > =?koi8-r?B?9MXT1A==?= > > Should I myself hack on the code to make it work? > There's a patch to handle this in http://fsck.com/pub/rt/contrib/ called subject-encoding.patch. I'd meant to get it in there a while ago. sorry it took me so long. -J > > -- > Alex Titov > MARK-ITT Communication Company > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From sthomas at apexvoice.com Tue Sep 12 15:13:43 2000 From: sthomas at apexvoice.com (Steve Thomas) Date: Tue, 12 Sep 2000 12:13:43 -0700 Subject: [rt-users] Premature end of script headers Message-ID: <39BE8067.A92E51C7@apexvoice.com> I'm a *nix newbie, so if it's my lack of knowledge that's hosing me, please be nice and don't flame :) Ok - RH Linux (2.2.12), Apache, MySQL 3.22.32. Installed all necessary modules and rt, which works from CLI. When loading webrt.cgi or admin-webrt.cgi from a browser, I get a 500 server error. This is what shows up in the logs: [Tue Sep 12 03:24:24 2000] [error] [client 20.11.25.8] Premature end of scri pt headers: /usr/local/rt/bin/cgi/webrt.cgi Here's what I added to httpd.conf: Alias /webrt/ /usr/local/rt/lib/images/ ScriptAlias /rt/ /usr/local/rt/bin/cgi/ AllowOverride All Options All ExecCGI FollowSymLinks order allow,deny allow from all I also went through the past several months of the mailing list archives and didn't find anything. Anyone have any ideas? TIA, St- -- --------------------------------------------------------- Steve Thomas + sthomas at apexvoice.com Network Administrator + 818.379.8400 Voice APEX Voice Communications, Inc. + 818.379.8410 Fax --------------------------------------------------------- From Richard.West at divatv.com Tue Sep 12 15:19:08 2000 From: Richard.West at divatv.com (Richard West) Date: Tue, 12 Sep 2000 15:19:08 -0400 Subject: [rt-users] Premature end of script headers References: <39BE8067.A92E51C7@apexvoice.com> Message-ID: <39BE81AC.3862993B@DivaTV.com> Check: /var/log/httpd/error_log for some info. Then: "cd" to your rt installation directory, then "cd bin/cgi" and run "./webrt.cgi" to see what happens. It should give you a more detailed error there. Be sure to become the same user that your web server runs under (usually the user "nobody") when you run the cgi by hand.. -Rich > I'm a *nix newbie, so if it's my lack of knowledge that's hosing me, > please be nice and don't flame :) > > Ok - RH Linux (2.2.12), Apache, MySQL 3.22.32. > > Installed all necessary modules and rt, which works from CLI. When > loading webrt.cgi or admin-webrt.cgi from a browser, I get a 500 server > error. This is what shows up in the logs: > > [Tue Sep 12 03:24:24 2000] [error] [client 20.11.25.8] Premature end of > scri > pt headers: /usr/local/rt/bin/cgi/webrt.cgi > > Here's what I added to httpd.conf: > > Alias /webrt/ /usr/local/rt/lib/images/ > ScriptAlias /rt/ /usr/local/rt/bin/cgi/ > > > AllowOverride All > Options All ExecCGI FollowSymLinks > order allow,deny > allow from all > > > I also went through the past several months of the mailing list archives > and didn't find anything. Anyone have any ideas? -- Richard West mailto:richard.west at divatv.com Sr. Systems Administrator DivaTV Systems - Princeton, NJ http://www.divatv.com From sthomas at apexvoice.com Tue Sep 12 15:45:26 2000 From: sthomas at apexvoice.com (Steve Thomas) Date: Tue, 12 Sep 2000 12:45:26 -0700 Subject: [rt-users] Premature end of script headers Message-ID: <39BE87D6.222F24A9@apexvoice.com> > Check: > /var/log/httpd/error_log for some info. That's where I found this msg: [Tue Sep 12 03:24:24 2000] [error] [client 20.11.25.8] Premature end of script headers: /usr/local/rt/bin/cgi/webrt.cgi > Then: > "cd" to your rt installation directory, then "cd bin/cgi" and run > "./webrt.cgi" to see what happens. It should give you a more detailed > error there. Be sure to become the same user that your web server runs > under (usually the user "nobody") when you run the cgi by hand.. > Runs (apparently) ok - it asks for name/value pairs: (offline mode: enter name=value pairs on standard input) I think it's just a cgi problem with apache, but I've tried everything I know how to (which isn't much)... Thanks, St- > > -Rich > > > > > I'm a *nix newbie, so if it's my lack of knowledge that's hosing me, > > > please be nice and don't flame :) > > > > > > Ok - RH Linux (2.2.12), Apache, MySQL 3.22.32. > > > > > > Installed all necessary modules and rt, which works from CLI. When > > > loading webrt.cgi or admin-webrt.cgi from a browser, I get a 500 server > > > error. This is what shows up in the logs: > > > > > > [Tue Sep 12 03:24:24 2000] [error] [client 20.11.25.8] Premature end of > > > scri > > > pt headers: /usr/local/rt/bin/cgi/webrt.cgi > > > > > > Here's what I added to httpd.conf: > > > > > > Alias /webrt/ /usr/local/rt/lib/images/ > > > ScriptAlias /rt/ /usr/local/rt/bin/cgi/ > > > > > > > > > AllowOverride All > > > Options All ExecCGI FollowSymLinks > > > order allow,deny > > > allow from all > > > > > > > > > I also went through the past several months of the mailing list archives > > > and didn't find anything. Anyone have any ideas? > > From bill at daze.net Tue Sep 12 18:19:15 2000 From: bill at daze.net (bill at daze.net) Date: Tue, 12 Sep 2000 15:19:15 -0700 (PDT) Subject: [rt-users] webrt replies not mailed to requestor Message-ID: Hello, I installed RT a couple of nights ago and everything seems to be working great, except one little detail (which happens to be a very important one). Using the web interface, replying to a request does not request in an e-mail sent to the requestor. There are no error messages and no entry in our mail log, web server error log, etc. However, if I CC the reply to someone, the CC does go through which makes me believe I don't have a sendmail problem. Any quick ideas why the mail does not get sent to the requestor? Anything else that you may need to know to help? Verion info as requested by the FAQ included below. % /usr/local/rt/bin/rt Welcome to Request Tracker 1.0.4 (no patches installed or applied) Apache 1.3.3 / sendmail 8.8.5 % uname -a BSDI BSD/OS 3.1 Kernel #4 % perl -V Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration: Platform: osname=bsdos, osvers=3.1, archname=i386-bsdos uname='bsdos force.daze.net 3.1 bsdi bsdos 3.1 kernel #4: thu oct 16 16:16:5 2 mdt 1997 polk at corp.bsdi.com:amddemiurgehomepolksys-3.0patchescompilegeneric i3 86 ' hint=recommended, useposix=true, d_sigaction=define usethreads=undef useperlio=undef d_sfio=undef Compiler: cc='shlicc2', optimize='-O2', gccversion=2.7.2.1 cppflags='-I/usr/local/include' ccflags ='-I/usr/local/include' stdchar='char', d_stdstdio=undef, usevfork=false intsize=4, longsize=4, ptrsize=4, doublesize=8 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 alignbytes=4, usemymalloc=n, prototype=define Linker and Libraries: ld='shlicc2', ldflags =' -L/usr/X11/lib -L/usr/local/lib' libpth=/usr/local/lib /usr/shlib /shlib /usr/lib /usr/X11/lib libs=-lrpc -lcurses -ltermcap -lXpm -lXaw -lXmu -lXt -lSM -lICE -lXext -lX11 -ldl -lm -lc libc=/usr/lib/libc.a, so=o, useshrplib=false, libperl=libperl.a Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=o, d_dlsymun=undef, ccdlflags=' ' cccdlflags=' ', lddlflags='-r -L/usr/X11/lib -L/usr/local/lib' Characteristics of this binary (from libperl): Built under bsdos Compiled at Nov 4 1999 22:57:38 @INC: /usr/local/lib/perl5/5.00503/i386-bsdos /usr/local/lib/perl5/5.00503 /usr/local/lib/perl5/site_perl/5.005/i386-bsdos /usr/local/lib/perl5/site_perl/5.005 . From wozz+rt at wookie.net Tue Sep 12 19:33:54 2000 From: wozz+rt at wookie.net (Wozz) Date: Tue, 12 Sep 2000 17:33:54 -0600 Subject: [rt-users] Automatically re-opening stalled tickets past their due date Message-ID: <20000912173354.C14556@luvewe.bonch.org> I seem to recall someone mentioning a tool they used to re-open stalled tickets that were past their due date? Does anyone have a pointer for such a tool? I delved into hacking up the cli programs to do it, but the fact that you can't search and perform actions through the command line without some awkward shell scripting makes me hesitant. I could do it directly in mysql easily enough, but then I don't get transactions added for the re-openings, which I would like to have. From bill at daze.net Tue Sep 12 19:26:31 2000 From: bill at daze.net (bill at daze.net) Date: Tue, 12 Sep 2000 16:26:31 -0700 (PDT) Subject: [rt-users] webrt replies not mailed to requestor In-Reply-To: Message-ID: Could this be the problem. Note that the header below shows a blank "To:" address. I CC'd the reply via webrt to bill at daze.net. I received the CC but the requestor did not receive the reply. One other thing that I left out before. I have autoreply turned on and the requestor does received the autoreply. --- Subject: [RTS #3] (test) did that change do it? Reply-To: Bill Gerrard via RT From: Bill Gerrard via RT To: Cc: bill at daze.net X-Request-ID: 3 X-RT-Loop-Prevention: RTS X-Sender: bill X-Managed-By: Request Tracker 1.0.4 (http://www.fsck.com/projects/rt) Precedence: --- From jesse at fsck.com Tue Sep 12 19:49:44 2000 From: jesse at fsck.com (Jesse) Date: Tue, 12 Sep 2000 19:49:44 -0400 Subject: [rt-users] webrt replies not mailed to requestor In-Reply-To: ; from bill@daze.net on Tue, Sep 12, 2000 at 04:26:31PM -0700 References: Message-ID: <20000912194944.H660@pallas.fsck.com> You should know that if the requestor is a queue member, they won't get the requestor copy. On Tue, Sep 12, 2000 at 04:26:31PM -0700, bill at daze.net wrote: > Could this be the problem. Note that the header below shows a blank "To:" > address. I CC'd the reply via webrt to bill at daze.net. I received the CC > but the requestor did not receive the reply. > > One other thing that I left out before. I have autoreply turned on and > the requestor does received the autoreply. > > --- > Subject: [RTS #3] (test) did that change do it? > Reply-To: Bill Gerrard via RT > From: Bill Gerrard via RT > To: > Cc: bill at daze.net > X-Request-ID: 3 > X-RT-Loop-Prevention: RTS > X-Sender: bill > X-Managed-By: Request Tracker 1.0.4 (http://www.fsck.com/projects/rt) > Precedence: > --- > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- Transporters are so ungodly. if god had wanted us to travel great distances instantaneously, he would have given us an internal materialisation/dematerialisation control. -- Shoshe Cole From bill at daze.net Tue Sep 12 19:56:53 2000 From: bill at daze.net (bill at daze.net) Date: Tue, 12 Sep 2000 16:56:53 -0700 (PDT) Subject: [rt-users] webrt replies not mailed to requestor In-Reply-To: <20000912194944.H660@pallas.fsck.com> Message-ID: On Tue, 12 Sep 2000, Jesse wrote: > You should know that if the requestor is a queue member, they won't get the requestor copy. The request is coming in via e-mail from an unrelated third-party domain (the e-mail address of the requestor is on a different machine far far away). I'm testing this as if an actual user was sending us a request. Currently I'm looking at mail.pm subroutine template_mail. $in_recipient is blank. I am trying to trace back where template_mail gets called. Any hints? > On Tue, Sep 12, 2000 at 04:26:31PM -0700, bill at daze.net wrote: > > Could this be the problem. Note that the header below shows a blank "To:" > > address. I CC'd the reply via webrt to bill at daze.net. I received the CC > > but the requestor did not receive the reply. > > > > One other thing that I left out before. I have autoreply turned on and > > the requestor does received the autoreply. > > > > --- > > Subject: [RTS #3] (test) did that change do it? > > Reply-To: Bill Gerrard via RT > > From: Bill Gerrard via RT > > To: > > Cc: bill at daze.net > > X-Request-ID: 3 > > X-RT-Loop-Prevention: RTS > > X-Sender: bill > > X-Managed-By: Request Tracker 1.0.4 (http://www.fsck.com/projects/rt) > > Precedence: > > --- From bill at daze.net Tue Sep 12 20:20:55 2000 From: bill at daze.net (bill at daze.net) Date: Tue, 12 Sep 2000 17:20:55 -0700 (PDT) Subject: [rt-users] webrt replies not mailed to requestor (fwd) Message-ID: On Tue, 12 Sep 2000, Jesse wrote: > You should know that if the requestor is a queue member, they won't > get the requestor copy. [LIGHT BULB ON] Okay I think I finally got a clue as to what you meant by the above statement. If the requestor's e-mail address is one of the webrt user's e-mail address, then no mail (replies) will be sent to them... okay, not sure I quite understand why at the moment, but now that I understand I can live with it. We will either leave the webrt user's e-mail address blank or set it to the queue's address as we are never going to send e-mail to the webrt user's. They will do all work via the web interface. Thanks! This is getting interesting. -Bill From Jens.Mattfeld at atmel-wm.com Wed Sep 13 04:01:57 2000 From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com) Date: Wed, 13 Sep 2000 10:01:57 +0200 Subject: [rt-users] User login required to send a request? Message-ID: <4120627C8D64D211B67F00A0C949BA7A0350C8C8@heather.temic.de> Hi, I want to use rt for all my users as a kind of hotline system. So I do not want to create a user account for all the users. I just want to have a form that must be filled out, but no user authentication. Is this possible with rt? Thanks, Jens Jens Mattfeld IT-Operations ATMEL Germany GmbH Theresienstr. 2 74072 Heilbronn Tel. +49 (0)7131 672613 Fax +49 (0)7131 672210 email: jens.mattfeld at atmel-wm.com web: www.atmel-wm.com From arclight at jump.net Wed Sep 13 09:40:34 2000 From: arclight at jump.net (arclight at jump.net) Date: Wed, 13 Sep 2000 08:40:34 -0500 Subject: [rt-users] User login required to send a request? In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350C8C8@heather.temic.de> Message-ID: <200009131340.e8DDeYg19355@mail11.jump.net> On 13 Sep 00, at 10:01, Jens.Mattfeld at atmel-wm.com wrote: > I want to use rt for all my users as a kind of hotline system. So I do > not want to create a user account for all the users. I just want to > have a form that must be filled out, but no user authentication. > > Is this possible with rt? Yes, sort of. I've built a script called productizer.cgi that submits jobs to RT via the mail interface; the latest version is at http://www.jump.net/~arclight/projects/rt/productizer-1.2.tar.gz You'll need to customize it for your application and set up an RT queue that allows non-members to create requests. I will be modifying this script in the near future (in a week or so) into a more generic web submission form. Basically, I'll be stripping out all the product creation code and allow users to select queues, making the form much more generic (and hopefully more useful). -- Bob From okrouhly at civ.zcu.cz Wed Sep 13 10:45:31 2000 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Wed, 13 Sep 2000 14:45:31 +0000 (GMT) Subject: [rt-users] Reminder for RT/rt-report In-Reply-To: <20000912012100.R18946@pallas.fsck.com> Message-ID: Hi Jesse, it seems to me that the reminder described 2000-9-5 by Brandon is missing in your contrib directory. I've looked into the code written by Michael and it looks pretty usable for many of RT users. Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From okrouhly at civ.zcu.cz Wed Sep 13 11:06:23 2000 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Wed, 13 Sep 2000 15:06:23 +0000 (GMT) Subject: [rt-users] User login required to send a request? In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350C8C8@heather.temic.de> Message-ID: On Wed, 13 Sep 2000 Jens.Mattfeld at atmel-wm.com wrote: > Hi, > > I want to use rt for all my users as a kind of hotline system. So I do not > want to create a user account for all the users. I just want to have a form > that must be filled out, but no user authentication. > > Is this possible with rt? > Another possible way is to create an 'anonymous' user account (two possibilities will be described bellow) and use pure HTML form like this examble: ==================
This page is done for submitting requests into .... blah blah blah...

Please fill all forms and pres the button with label Create request.

Your e-mail:
Your request topic/Subject:
Details of your request:

======================= Now the posibilities: 1) Create a user with a password and access RT by url encoded authentication info (an example could be http://www.fsck.com/rt/webrt.cgi?username=rt2guest&password=rt2guest) - beware of anonymous access to webrt-admin - anybody could change passport and e-mail (it should be empty) 2) Create same user as above but make a different .cgi (could be a hardlink to suid_wrapper such as the others are) and edit rtmux.pl to operate as well as for webrt.cgi with added extra line(s) setting authentization to "external" and $ENV{REMOTE_USER} to given anonymous username. I'm sure there are also different clear ways to do it, but this could be easy too. > Thanks, Jens > > Jens Mattfeld > IT-Operations > > ATMEL Germany GmbH > Theresienstr. 2 > > 74072 Heilbronn > > Tel. +49 (0)7131 672613 > Fax +49 (0)7131 672210 > > email: jens.mattfeld at atmel-wm.com > web: www.atmel-wm.com > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From alt at mark-itt.ru Wed Sep 13 14:06:37 2000 From: alt at mark-itt.ru (Alex Titov) Date: Wed, 13 Sep 2000 23:06:37 +0500 Subject: [rt-users] MIME Message-ID: <20000913230637.A652@vvv> Hi, I have solved RT subject decoding problem, thank you, Jesse. But what about MIME body decoding as well? Multipart content isn't displayed properly, in neither the web ui nor mail messages generated by RT. We are maintaining abuse@ list and people tend to attach spam reports to their letters so this feature would be very essential for us. Thank you in advance, -- Alex Titov From jesse at fsck.com Wed Sep 13 14:10:12 2000 From: jesse at fsck.com (Jesse) Date: Wed, 13 Sep 2000 14:10:12 -0400 Subject: [rt-users] MIME In-Reply-To: <20000913230637.A652@vvv>; from alt@mark-itt.ru on Wed, Sep 13, 2000 at 11:06:37PM +0500 References: <20000913230637.A652@vvv> Message-ID: <20000913141012.S660@pallas.fsck.com> There's a program called stripmime in the RT contrib directory that's what you want. On Wed, Sep 13, 2000 at 11:06:37PM +0500, Alex Titov wrote: > Hi, > > I have solved RT subject decoding problem, thank you, Jesse. > > But what about MIME body decoding as well? Multipart content > isn't displayed properly, in neither the web ui nor mail > messages generated by RT. We are maintaining abuse@ list and > people tend to attach spam reports to their letters so this > feature would be very essential for us. > > Thank you in advance, > > > -- > Alex Titov > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From mda at discerning.com Thu Sep 14 22:05:48 2000 From: mda at discerning.com (Mark D. Anderson) Date: Thu, 14 Sep 2000 19:05:48 -0700 Subject: [rt-users] 2.0 temperature check Message-ID: <013901c01ebb$7896a4b0$c54c8e18@cablecoop.ispchannel.com> how does 2.0 look? any eta for release? i see on the web site about alpha 1-4 and beta; which one are we at now? -mda From jesse at fsck.com Thu Sep 14 22:26:06 2000 From: jesse at fsck.com (Jesse) Date: Thu, 14 Sep 2000 22:26:06 -0400 Subject: [rt-users] 2.0 temperature check In-Reply-To: <013901c01ebb$7896a4b0$c54c8e18@cablecoop.ispchannel.com>; from mda@discerning.com on Thu, Sep 14, 2000 at 07:05:48PM -0700 References: <013901c01ebb$7896a4b0$c54c8e18@cablecoop.ispchannel.com> Message-ID: <20000914222606.I501@pallas.fsck.com> On Thu, Sep 14, 2000 at 07:05:48PM -0700, Mark D. Anderson wrote: > how does 2.0 look? any eta for release? > i see on the web site about alpha 1-4 and beta; which one are we at now? > We're heading toward alpha1. Which should happen in the next week. I'm hesitant to put a date on an actual 2.0 release. Right now my time is being split between RT, a pre-funding startup and consulting to put food on the table...and well, you all know what sorts of time startups take. -J > -mda > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- '"As the company that brought users the Internet, Netscape is now inviting the more than 60 million people who have used our client software to 'tune up' and upgrade to Netscape Communicator," said Mike Homer, senior vice president of marketing at Netscape.' Sometimes I wonder. From Dirk.Schulz at cisag.com Fri Sep 15 05:56:34 2000 From: Dirk.Schulz at cisag.com (SCD, Dirk Schulz) Date: Fri, 15 Sep 2000 11:56:34 +0200 Subject: [rt-users] Fontsize change Message-ID: <10AE61B67C77D411989900A024AAF7E391@r47.cisag.com> Hi there! I would like to change the font size of the text entries in the Transcation list within Details view. They are way too small. Where to look, any hint? Thanks Dirk Schulz From sysadmin at ff-muenchen.de Fri Sep 15 09:10:32 2000 From: sysadmin at ff-muenchen.de (Christian Schwarz, UNIX-Admin) Date: Fri, 15 Sep 2000 15:10:32 +0200 (CEST) Subject: [rt-users] Fontsize change In-Reply-To: <10AE61B67C77D411989900A024AAF7E391@r47.cisag.com> Message-ID: On Fri, 15 Sep 2000, SCD, Dirk Schulz wrote: > Hi there! > > I would like to change the font size of the text entries in the Transcation > list within Details view. They are way too small. Where to look, any hint? I had the same problem and patched RT for this--see the attached patch file. (Apply this patch to lib/rt/ui/web/manipulate.pm) The patch does two things: - Font-Size of message body is set to default font size (instead of size -1) - Only intresting Email-header fields are displayed, the rest is omitted (If you want to have only one of these to changes, just look at the patch and edit the file yourself--the change is pretty easy.) Hope this helps, CS -- Christian Schwarz, F&F UNIX/Linux System Administrator F&F Computer Anwendungen Tel: 089/51727-0 und Unternehmensberatung GmbH Fax: 089/51727-111 Westendstr. 195 Mail:C.Schwarz at ff-muenchen.de D-80686 Muenchen http://www.ff-muenchen.de -------------- next part -------------- --- manipulate.pm.orig Thu Sep 7 17:05:21 2000 +++ manipulate.pm Thu Sep 7 17:13:05 2000 @@ -11,7 +11,9 @@ use Time::Local; $QUEUE_FONT="-1"; -$MESSAGE_FONT="-1"; +#CS-20000907: +#$MESSAGE_FONT="-1"; +$MESSAGE_FONT="+0"; $frames=&rt::ui::web::frames(); &rt::ui::web::cgi_vars_in(); &initialize_sn(); @@ -775,7 +777,9 @@
"; - &rt::ui::web::print_transaction('all','received',$rt::req[$serial_num]{'trans'}[$temp]{'content'}); + #CS-20000907 + #&rt::ui::web::print_transaction('all','received',$rt::req[$serial_num]{'trans'}[$temp]{'content'}); + &rt::ui::web::print_transaction('^(date|from|to|cc)$','received',$rt::req[$serial_num]{'trans'}[$temp]{'content'}); print "
"; } From ehunter at eritmo.com Sat Sep 16 07:52:47 2000 From: ehunter at eritmo.com (ehunter at eritmo.com) Date: Sat, 16 Sep 2000 07:52:47 -0400 (EDT) Subject: [rt-users] Getting rt_mailgate to work with exim Message-ID: Greetings. I'm not having any success getting rt-mailgate to work with exim. I tried following the instructions at http://www.exim.org/pipermail/exim-users/Week-of-Mon-19991018/014792.html to no avail. added the following to /etc/exim.conf: # MACROS RTPATH = /opt/rt/bin RTQUEUE = eritmo # deliver to the rt scripts rt_pipe: driver = pipe path = "/usr/local/bin" command = "perl -T /opt/rt/bin/rtmux.pl \ rt-mailgate eritmo \ ${substr_1:${local_part_suffix}}" log_output user = rt group = rt rt: driver = smartuser transport = rt_pipe domains = "rt.MDOM" local_parts = "^rt(-.*)?" suffix_optional require_files = "+RTPATH/rtmux.pl" and removed the ineffectual rt: "| /opt/rt/bin/rt-mailgate eritmo correspond" from /etc/aliases. when attempting to send mail to the rt address, nothing happens. Has anyone else faced these problems and overcome them? From jesse at fsck.com Sat Sep 16 17:04:12 2000 From: jesse at fsck.com (Jesse) Date: Sat, 16 Sep 2000 17:04:12 -0400 Subject: [rt-users] Resolved versus Closed In-Reply-To: ; from jens@nha.co.za on Tue, Sep 12, 2000 at 11:08:44AM +0200 References: Message-ID: <20000916170412.C501@pallas.fsck.com> On Tue, Sep 12, 2000 at 11:08:44AM +0200, Jens von B?low wrote: > Greetings, > > Is it possible to configure RT to send an automatic "template" to the > "requester" when the ticket is closed notifying them that the request has > been closed by the engineer/owner and giving them the opportunity to reopen > the ticket if they are not satisfied with the result. > Not with RT1. One of the neat things about RT2 is the Scrips system. With Scrips, it's easy to add your own custom logic to do things like that. > I once evaluated a product from Intel called REQADM, it had this feature and > also automatically marked the ticket as closed after a predetermined period > of time - forcing a new ticket to be opened if the end user corresponded on > the existing request/ticket number > The "automated actions based on time passing" thing is one that would be really cool to have for RT2. Deborah had mentioned a while ago that she might need to put something like that together for work, but I don't know if she ever had time to get it working. -j > Any and all comments are always welcome. > > Regards > Jens > > FYI - REQADM, is a very comprehensive "active" support/request tracking > system with an excellent reporting language/tool - I however, found it far > to verbose and rigid to use in our environment... > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From martin at schapendonk.org Sun Sep 17 08:25:40 2000 From: martin at schapendonk.org (Martin Schapendonk) Date: Sun, 17 Sep 2000 14:25:40 +0200 (CEST) Subject: [rt-users] Configuration problems with rt 1.0.4 Message-ID: Hi, Maybe I'm overlooking something, but I can't seem to find the problem. I have a setup with one queue "help", and non-members are allowed to create requests. The docs say "if you want tickets to be auto-created, comment is the right choice". So I created an aliases which calls "rt-mailgate help comment". But when I send email to this adress, RT responds with an error "no ticket number associated with your request". So I changed the alias to say "rt-mailgate help correspond". This way the ticket is auto-created, but now, the From-address is the queue email alias. This prevents queue-members to comment on requests via mail, since every reply is regarded as correspondation, because it is processed by the "help"-alias. I thought it may be possible to have users request something, comment on it internally and then correspond with the user, but I seem to overlook something. Or am I asking something that isn't possible with RT? Do queue members always have to change the reply-address to force a comment instead of correspondation? Or can I add Reply-To-headers is some way to get the desired behaviour? Thanks in advance, Martin Schapendonk -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Management and Technology at Tilburg University WEBMaster of the Students-WWW-server stuwww.kub.nl / PGP on request From pdh at bit.net.au Sun Sep 17 08:55:37 2000 From: pdh at bit.net.au (Phil Homewood) Date: Sun, 17 Sep 2000 22:55:37 +1000 Subject: [rt-users] Configuration problems with rt 1.0.4 In-Reply-To: ; from martin@schapendonk.org on Sun, Sep 17, 2000 at 02:25:40PM +0200 References: Message-ID: <20000917225537.D10592@atlas.bit.net.au> Martin Schapendonk wrote: > Do queue members always have to change the reply-address to force a > comment instead of correspondation? Or can I add Reply-To-headers is > some way to get the desired behaviour? What I did to get around this: * create an alias "help-comment" that calls mailgate with a "comment" arg * create an alias "help" that calls mailgate with a "correspond" * set the queue alias in RT Admin to "help-comment" People send requests to "help", it goes through RT and comes out from "help-comment", so replies are treated as comments. If one of the queue members wants to reply instead of comment, they just delete the "-comment" from the address before hitting "send". I couldn't think of any easier way to be able do both "comment" and "correspond" via email. -- Phil Homewood pdh at asiaonline.net Senior Technician +61 7 3620 1930 Asia Online (Brisbane) http://www.asiaonline.net/ From jesse at fsck.com Mon Sep 18 00:19:37 2000 From: jesse at fsck.com (Jesse) Date: Mon, 18 Sep 2000 00:19:37 -0400 Subject: [rt-users] RT 1.3.18. AKA 2.0 Alpha 1 AKA The Bear Suit Release Message-ID: <20000918001937.O501@pallas.fsck.com> I'm proud to announce RT 1.3.18. This release satisfies the requirements I set for RT 2.0 Alpha 1. Thanks to ivan for doing a bit of spot checking as I got this release ready. For his help, I forced him to name this release. If you're up for playing with rough, unpolished but basically functional code, please download and check out the "Bear Suit" release of RT. Please direct all questions and comments to rt-devel at lists.fsck.com. This release has functional, if fragile, Commandline, Mail and Web interfaces that should permit all the basic operations that one would want to perform on a ticket. It's still somewhat rickety and terribly insecure, but that's why it's just an Alpha. Alpha 1 supports both mysql and Oracle (though the oracle support is untested ;) Drag a copy down from http://www.fsck.com/pub/rt/devel/rt-1-3-18.tar.gz or our CMU mirror: ftp://rhinst.ece.cmu.edu/rt/devel/rt-1-3-18.tar.gz and kick the tires a bit. I'd caution you not to put it in production yet, as it's likely to lose incoming tickets if things go wrong in the mail gateway. I expect that alpha 2 will come within 2 weeks, but, as always, startup life has a tendency to get a bit crazy. Jesse -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From feargal at thecia.ie Mon Sep 18 01:05:35 2000 From: feargal at thecia.ie (Feargal Reilly) Date: Mon, 18 Sep 2000 06:05:35 +0100 Subject: [rt-users] RT 1.3.18. AKA 2.0 Alpha 1 AKA The Bear Suit Release In-Reply-To: Your message of "Mon, 18 Sep 2000 00:19:37 EDT." <20000918001937.O501@pallas.fsck.com> Message-ID: <200009180505.GAA24548@lucrece.office.thecia.ie> Excellent! But did you have to release it after all this time just as I'm going on holidays... :) From Jens.Mattfeld at atmel-wm.com Mon Sep 18 10:29:22 2000 From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com) Date: Mon, 18 Sep 2000 16:29:22 +0200 Subject: [rt-users] Error message sendig email to rt Message-ID: <4120627C8D64D211B67F00A0C949BA7A0350C928@heather.temic.de> Hello, if I try to send email to my rt system or to reply to an email I got from it. I get an email back with the following error: MSEXCH:IMS:TEMIC:HEILBRONN:HEATHER 3550 (000B099C) 550 /usr/user/rt/bin/rt-mailgate hotline correspond... Can't create output Does anyone have an idea what could be wrong? Is this a problem with the rights? Thanks, Jens Jens Mattfeld IT-Operations ATMEL Germany GmbH Theresienstr. 2 74072 Heilbronn Tel. +49 (0)7131 672613 Fax +49 (0)7131 672210 email: jens.mattfeld at atmel-wm.com web: www.atmel-wm.com From jesse at fsck.com Mon Sep 18 11:03:09 2000 From: jesse at fsck.com (Jesse) Date: Mon, 18 Sep 2000 11:03:09 -0400 Subject: [rt-users] Error message sendig email to rt In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350C928@heather.temic.de>; from Jens.Mattfeld@atmel-wm.com on Mon, Sep 18, 2000 at 04:29:22PM +0200 References: <4120627C8D64D211B67F00A0C949BA7A0350C928@heather.temic.de> Message-ID: <20000918110309.V501@pallas.fsck.com> Jens, that sounds like the mailgate isn't configured properly. Actually, it _looks_ like you're trying to invoke RT on an Exchange server. *blink* As far as I know, RT doesn't run on NT....(Though I'd be happy to be proven wrong) -J On Mon, Sep 18, 2000 at 04:29:22PM +0200, Jens.Mattfeld at atmel-wm.com wrote: > Hello, > > if I try to send email to my rt system or to reply to an email I got from > it. I get an email back with the following error: > > > MSEXCH:IMS:TEMIC:HEILBRONN:HEATHER 3550 (000B099C) 550 > /usr/user/rt/bin/rt-mailgate hotline correspond... Can't create output > > Does anyone have an idea what could be wrong? Is this a problem with the > rights? > > Thanks, Jens > > Jens Mattfeld > > IT-Operations > > ATMEL Germany GmbH > Theresienstr. 2 > > 74072 Heilbronn > > Tel. +49 (0)7131 672613 > Fax +49 (0)7131 672210 > > email: jens.mattfeld at atmel-wm.com > web: www.atmel-wm.com > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- "If IBM _wanted_ to make clones, we could make them cheaper and faster than anyone else!" - An IBM Rep. visiting Vassar College's Comp Sci Department. From Jens.Mattfeld at atmel-wm.com Mon Sep 18 04:22:43 2000 From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com) Date: Mon, 18 Sep 2000 10:22:43 +0200 Subject: [rt-users] Replying to RT Message-ID: <4120627C8D64D211B67F00A0C949BA7A0350C914@heather.temic.de> Hello, if I try to send an email to RT I get the following error message: MSEXCH:IMS:TEMIC:HEILBRONN:HEATHER 3550 (000B099C) 550 /usr/user/rt/bin/rt-mailgate hotline correspond... Can't create output Can anybody help me with that? Does that mean there is a problem with the rights? Thanks, Jens Jens Mattfeld IT-Operations ATMEL Germany GmbH Theresienstr. 2 74072 Heilbronn Tel. +49 (0)7131 672613 Fax +49 (0)7131 672210 email: jens.mattfeld at atmel-wm.com web: www.atmel-wm.com From grant at pico.apple.com Mon Sep 18 12:10:38 2000 From: grant at pico.apple.com (Grant Miller) Date: Mon, 18 Sep 2000 09:10:38 -0700 Subject: [rt-users] Merged tickets Message-ID: <20000918091038.B29510@pico.apple.com> When ticket 2 is merged into ticket 4 and after #4 is closed out I go back and look at ticket #2, I don't see the ticket. All I see is Request Number 2 Subject none Area none Queue Requestors Owner none Status Last User Contact Never contacted Current Priority Final Priority Due No date assigned Last Action Wed Dec 31 16:00:00 1969 ( ago) Created Wed Dec 31 16:00:00 1969 ( ago) Is this normal behaivor for RT? It would be nice if it actually displayed the ticket and that it was merged into ticket 4. -Grant Miller grant at pico.apple.com x42917 Unix Systems Admin, Engineering Compute Services unix-support at pico.apple.com, http://www-ecs.apple.com ECS Hotline: x44747 From jesse at fsck.com Mon Sep 18 12:23:03 2000 From: jesse at fsck.com (Jesse) Date: Mon, 18 Sep 2000 12:23:03 -0400 Subject: [rt-users] Merged tickets In-Reply-To: <20000918091038.B29510@pico.apple.com>; from grant@pico.apple.com on Mon, Sep 18, 2000 at 09:10:38AM -0700 References: <20000918091038.B29510@pico.apple.com> Message-ID: <20000918122303.Y501@pallas.fsck.com> What version of RT are you using and what interface is that biting you from? It's a bug. -j On Mon, Sep 18, 2000 at 09:10:38AM -0700, Grant Miller wrote: > > > > When ticket 2 is merged into ticket 4 and after #4 is closed out I go back > and look at ticket #2, I don't see the ticket. All I see is > > > Request Number 2 > Subject none > Area none > Queue > Requestors > Owner none > Status > Last User Contact Never contacted > Current Priority > Final Priority > Due No date assigned > Last Action Wed Dec 31 16:00:00 1969 ( ago) > Created Wed Dec 31 16:00:00 1969 ( ago) > > > > Is this normal behaivor for RT? It would be nice if it actually displayed > the ticket and that it was merged into ticket 4. > > > > > > -Grant Miller grant at pico.apple.com x42917 > > Unix Systems Admin, Engineering Compute Services > unix-support at pico.apple.com, http://www-ecs.apple.com > ECS Hotline: x44747 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- pretty soon we're going to HAVE to have hypertext mail! --Tim Berners Lee. (8 Jan 1993 on www-talk) From grant at pico.apple.com Mon Sep 18 12:23:15 2000 From: grant at pico.apple.com (Grant Miller) Date: Mon, 18 Sep 2000 09:23:15 -0700 Subject: [rt-users] Resolved versus Closed In-Reply-To: <20000916170412.C501@pallas.fsck.com>; from jesse@fsck.com on Sat, Sep 16, 2000 at 05:04:12PM -0400 References: <20000916170412.C501@pallas.fsck.com> Message-ID: <20000918092315.C29510@pico.apple.com> On Sat, Sep 16, 2000 at 05:04:12PM -0400, Jesse wrote: > > On Tue, Sep 12, 2000 at 11:08:44AM +0200, Jens von B?low wrote: > > Greetings, > > > > Is it possible to configure RT to send an automatic "template" to the > > "requester" when the ticket is closed notifying them that the request has > > been closed by the engineer/owner and giving them the opportunity to reopen > > the ticket if they are not satisfied with the result. > > > Not with RT1. One of the neat things about RT2 is the Scrips system. > With Scrips, it's easy to add your own custom logic to do things like that. > > > I once evaluated a product from Intel called REQADM, it had this feature and > > also automatically marked the ticket as closed after a predetermined period > > of time - forcing a new ticket to be opened if the end user corresponded on > > the existing request/ticket number > > > The "automated actions based on time passing" thing is one that would be > really cool to have for RT2. Deborah had mentioned a while ago that she might > need to put something like that together for work, but I don't know if she > ever had time to get it working. I've hacked RT 1.0.2 so that resolved tickets are watched by a perl script running via cron every few minutes until they have been resolved for 2 days. It then moves them to a queue called closed and then sends the requestor a survey about the work order. A few things that would be nice to have in RT is another permission level between Admin and Manipulate that gives you Admin power, but doesn't send you all those emails (as if you were set to the Display level). The other is the ability to select what emails go back to the requestor. Some of our users are complaining about the number of emails they get from RT. Just being able to not have the transactions sent to them would be nice. -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From grant at pico.apple.com Mon Sep 18 12:24:35 2000 From: grant at pico.apple.com (Grant Miller) Date: Mon, 18 Sep 2000 09:24:35 -0700 Subject: [rt-users] Merged tickets In-Reply-To: <20000918122303.Y501@pallas.fsck.com>; from jesse@fsck.com on Mon, Sep 18, 2000 at 12:23:03PM -0400 References: <20000918091038.B29510@pico.apple.com> <20000918122303.Y501@pallas.fsck.com> Message-ID: <20000918092434.D29510@pico.apple.com> On Mon, Sep 18, 2000 at 12:23:03PM -0400, Jesse wrote: > What version of RT are you using and what interface is that biting you from? > It's a bug. > I'm using RT 1.0.2 via the web interface. Is this fixed in a later version? > > > > When ticket 2 is merged into ticket 4 and after #4 is closed out I go back > > and look at ticket #2, I don't see the ticket. All I see is > > > > > > Request Number 2 > > Subject none > > Area none > > Queue > > Requestors > > Owner none > > Status > > Last User Contact Never contacted > > Current Priority > > Final Priority > > Due No date assigned > > Last Action Wed Dec 31 16:00:00 1969 ( ago) > > Created Wed Dec 31 16:00:00 1969 ( ago) > > > > > > > > Is this normal behaivor for RT? It would be nice if it actually displayed > > the ticket and that it was merged into ticket 4. > > > > > > > > > > > > -Grant Miller grant at pico.apple.com x42917 > > > > Unix Systems Admin, Engineering Compute Services > > unix-support at pico.apple.com, http://www-ecs.apple.com > > ECS Hotline: x44747 > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 > ------------------------------------------------------------- > pretty soon we're going to HAVE to have hypertext mail! > --Tim Berners Lee. (8 Jan 1993 on www-talk) -- -Grant Miller grant at pico.apple.com x42917 Unix Systems Admin, Engineering Compute Services unix-support at pico.apple.com, http://www-ecs.apple.com ECS Hotline: x44747 From jesse at fsck.com Mon Sep 18 12:31:42 2000 From: jesse at fsck.com (Jesse) Date: Mon, 18 Sep 2000 12:31:42 -0400 Subject: [rt-users] Merged tickets In-Reply-To: <20000918092434.D29510@pico.apple.com>; from grant@pico.apple.com on Mon, Sep 18, 2000 at 09:24:35AM -0700 References: <20000918091038.B29510@pico.apple.com> <20000918122303.Y501@pallas.fsck.com> <20000918092434.D29510@pico.apple.com> Message-ID: <20000918123142.Z501@pallas.fsck.com> On Mon, Sep 18, 2000 at 09:24:35AM -0700, Grant Miller wrote: > On Mon, Sep 18, 2000 at 12:23:03PM -0400, Jesse wrote: > > What version of RT are you using and what interface is that biting you from? > > It's a bug. > > > > > > I'm using RT 1.0.2 via the web interface. Is this fixed in a later version? > I think it may well have been fixed in 1.0.3. -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- After all, it's not every day you meet up with an evil power -M. Bulgakov From thommen at inf.ethz.ch Mon Sep 18 13:46:58 2000 From: thommen at inf.ethz.ch (Frank Thommen) Date: Mon, 18 Sep 2000 19:46:58 +0200 Subject: [rt-users] Merged tickets In-Reply-To: Your message of "Mon, 18 Sep 2000 09:24:35 PDT." <20000918092434.D29510@pico.apple.com> Message-ID: <200009181746.TAA20583@algonquin.inf.ethz.ch> we have the same "problem" with rt 1.0.3, but i thought it was a feature :-) frank > On Mon, Sep 18, 2000 at 12:23:03PM -0400, Jesse wrote: > > What version of RT are you using and what interface is that biting you from? > > It's a bug. > > > > > > I'm using RT 1.0.2 via the web interface. Is this fixed in a later version? > > > > > > > > > When ticket 2 is merged into ticket 4 and after #4 is closed out I go back > > > and look at ticket #2, I don't see the ticket. All I see is > > > > > > > > > Request Number 2 > > > Subject none > > > Area none > > > Queue > > > Requestors > > > Owner none > > > Status > > > Last User Contact Never contacted > > > Current Priority > > > Final Priority > > > Due No date assigned > > > Last Action Wed Dec 31 16:00:00 1969 ( ago) > > > Created Wed Dec 31 16:00:00 1969 ( ago) > > > > > > > > > > > > Is this normal behaivor for RT? It would be nice if it actually displayed > > > the ticket and that it was merged into ticket 4. > > > > > > > > > > > > > > > > > > -Grant Miller grant at pico.apple.com x42917 > > > > > > Unix Systems Admin, Engineering Compute Services > > > unix-support at pico.apple.com, http://www-ecs.apple.com > > > ECS Hotline: x44747 > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com > > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 > > ------------------------------------------------------------- > > pretty soon we're going to HAVE to have hypertext mail! > > --Tim Berners Lee. (8 Jan 1993 on www-talk) > > -- > > -Grant Miller grant at pico.apple.com x42917 > > Unix Systems Admin, Engineering Compute Services > unix-support at pico.apple.com, http://www-ecs.apple.com > ECS Hotline: x44747 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users ---------- Frank Thommen, Informatik Support Gruppe, D-INFK, ETH Zuerich E-Mail: thommen at inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do) ---------- From arclight at jump.net Mon Sep 18 23:21:10 2000 From: arclight at jump.net (arclight at jump.net) Date: Mon, 18 Sep 2000 22:21:10 -0500 Subject: [rt-users] User login required to send a request? In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350C8C8@heather.temic.de> Message-ID: <200009190321.e8J3LAH14222@mail11.jump.net> Hi, I finished my simple end-user interface to RT last week and have tested it internally. As promised, I posted the most recent build at: http://www.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz I stripped most of the junk out of the Productizer and changed its name to something more useful (HelpMe). The documentation has been overhauled so I think it is ready for public consumption, moreso than the Productizer. Please let me know what you think, -- Bob On 13 Sep 00, at 10:01, Jens.Mattfeld at atmel-wm.com wrote: > Hi, > > I want to use rt for all my users as a kind of hotline system. So I do > not want to create a user account for all the users. I just want to > have a form that must be filled out, but no user authentication. > > Is this possible with rt? > > Thanks, Jens > > Jens Mattfeld > IT-Operations > > ATMEL Germany GmbH > Theresienstr. 2 > > 74072 Heilbronn > > Tel. +49 (0)7131 672613 > Fax +49 (0)7131 672210 > > email: jens.mattfeld at atmel-wm.com > web: www.atmel-wm.com > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From drew.minniti at prodigy.net Tue Sep 19 00:48:26 2000 From: drew.minniti at prodigy.net (John-Andrew Minniti) Date: Tue, 19 Sep 2000 00:48:26 -0400 Subject: [rt-users] Newbie Here Message-ID: <00f501c021f4$da0b89e0$5160fc3f@att.net> OK, I am new to this and followed the instructions but can't get anything to work. Tried sending email to the email I set up and get a message back: sh: rt-mailgate not available for sendmail programs 554 | "/usr/rt/bin/rt-mailgate support correspond"... Service unavailable Also, I cannot seem to use the web interface. Returns 505 error. I setup the aliases in the apache httpd.conf as instructed. They run from the command line fine (./admin-webrt.cgi). I am trying to install this on a RaQ3; they seem to have many problems with installing stuff. Don't know if anyone got it working. Can't access archives. Thanks for any help, suggestions. Drew John-Andrew M. Minniti drew.minniti at prodigy.net From gjs at acriter.com Tue Sep 19 05:16:15 2000 From: gjs at acriter.com (Frans Stekelenburg) Date: Tue, 19 Sep 2000 11:16:15 +0200 Subject: [rt-users] %RT HELP Message-ID: <39C72EDF.2746A7E4@acriter.com> Two questions about the mail gateway (& %RT HELP) 1. If I send "%RT HELP" to a rt mail address, this actually gets logged as a request (?), and I don't get the expected response back..... However, after setting the new #req to 'resolved' and commenting on it- I DO get the output found at the end of this message..... Whats'up? 2. I expected a lot less than what seems to be possible (see below) :-) But what I DID expected to find, but seemingly is not available, is a command or option to REQUEST the STATUS/OVERVIEW of (one of my) requests, through mail. Sometimes users may want to retrieve the request's record to get an overview of what is going on and has been done. Not possible? --gjs --------------- Thank you for taking some action: > %RT HELP RT: Mail Mode for RT 1.0.4 by jesse vincent Command Summary RT commands are prefixed by %RT and are case insensitive. RTMail evaluates statements in the order you enter them. %RT USER will tell RT who you really are. %RT PASS will authenticate you to RT, provided you've already executed a USER command. %RT TAKE will take request %RT UNTAKE will give away request , provided you own it. %RT STEAL will take request , provided someone else owns it. %RT RESOLVE will resolve request . %RT OPEN will open request . %RT STALL will stall request . %RT KILL yes will kill request . %RT MERGE [INTO] will merge request into request . %RT SET owner will set request 's owner to . %RT SET queue will set request 's queue to . %RT SET area will set request 's area to . %RT SET due will set request 's due date to . should probably be in the form MM/DD/YY. %RT SET prio will set request 's priority to . %RT SET final will set request 's final priority to . %RT SET status (open|closed|stalled|dead yes) will set request 's status to (open|closed|stalled|dead). %RT SET user will set request 's requestor(s) to the comma-delineated, quote-enclosed string . From grant at pico.apple.com Tue Sep 19 10:58:55 2000 From: grant at pico.apple.com (Grant Miller) Date: Tue, 19 Sep 2000 07:58:55 -0700 Subject: [rt-users] Signature file? Message-ID: <20000919075855.H29510@pico.apple.com> Are there any plans to allow a user in RT to have a signature file to be automatically appended to email replys? -Grant Miller grant at pico.apple.com From allbery at ece.cmu.edu Tue Sep 19 11:18:31 2000 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 19 Sep 2000 11:18:31 -0400 Subject: [rt-users] Signature file? In-Reply-To: <20000919075855.H29510@pico.apple.com> Message-ID: <17870000.969376711@tully> On 09/19/00 07:58:55 -0700, Grant Miller wrote: +----- | Are there any plans to allow a user in RT to have a signature file to be | automatically appended to email replys? +--->8 Look in the contrib stuff. -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From pdh at bit.net.au Wed Sep 20 06:47:27 2000 From: pdh at bit.net.au (Phil Homewood) Date: Wed, 20 Sep 2000 20:47:27 +1000 Subject: [rt-users] Merged tickets In-Reply-To: <200009181746.TAA20583@algonquin.inf.ethz.ch>; from thommen@inf.ethz.ch on Mon, Sep 18, 2000 at 07:46:58PM +0200 References: <20000918092434.D29510@pico.apple.com> <200009181746.TAA20583@algonquin.inf.ethz.ch> Message-ID: <20000920204727.B8745@atlas.bit.net.au> Frank Thommen wrote: > we have the same "problem" with rt 1.0.3, but i thought it was a feature :-) Same here with rt 1.0.4, with both email and web interfaces. The 'each_req' and 'transactions' tables both seem to know about the effective SN, but neither interface wants to show it... -- Phil Homewood pdh at asiaonline.net Senior Technician +61 7 3620 1930 Asia Online (Brisbane) http://www.asiaonline.net/ From gjs at acriter.com Wed Sep 20 08:42:15 2000 From: gjs at acriter.com (Frans Stekelenburg) Date: Wed, 20 Sep 2000 14:42:15 +0200 Subject: [rt-users] please help me Boss!! References: <7736FB68808.AAA2C67@dev-snsv-1.houten.acriter.nl> Message-ID: <39C8B0A7.780ED7C0@acriter.com> > > > 2.I do not want Email Headers & Mime info "(in case of HTML format)emails to be displayed in the queue owners screen. > > How to remove it. > > in your source tree you edit the file lib/rt/ui/web/manipulate.pm. change > "all" in the line > > &rt::ui::web::print_transaction('all','received',$rt::req[$serial_num]{'trans'} > [$temp]{'content'}); > > to whatever header field you *want* to see on the screen. it's probably > around line 779. > (This may have already been said, but oh well...) Actually you can change '"all" to "none" for no headers. If you do want SOME of them then change "all" to "From|To|Subject|.... etc." You HAVE to use the |'s to actually make them work (documentation????). See support.pm and look for 'print_' to get an idea of how it's handled. > - --- > > all this applies to the *web* interface and version 1.0.3 of rt! > > after editing go to your source root directory and type "make upgrade". > Or just alter it directly in the installed tree, I guess, and hit Reload:-) --gjs From jesse at fsck.com Wed Sep 20 10:36:54 2000 From: jesse at fsck.com (Jesse) Date: Wed, 20 Sep 2000 10:36:54 -0400 Subject: [rt-users] Merged tickets In-Reply-To: <20000920204727.B8745@atlas.bit.net.au>; from pdh@bit.net.au on Wed, Sep 20, 2000 at 08:47:27PM +1000 References: <20000918092434.D29510@pico.apple.com> <200009181746.TAA20583@algonquin.inf.ethz.ch> <20000920204727.B8745@atlas.bit.net.au> Message-ID: <20000920103654.Y3526@pallas.fsck.com> Ack. I thought I fixed this one a while ago. I'm kind of hosed right now. If anyone else has some time to poke at the webui code, I'd greatly appreciate it. -j On Wed, Sep 20, 2000 at 08:47:27PM +1000, Phil Homewood wrote: > Frank Thommen wrote: > > we have the same "problem" with rt 1.0.3, but i thought it was a feature :-) > > Same here with rt 1.0.4, with both email and web interfaces. > The 'each_req' and 'transactions' tables both seem to know > about the effective SN, but neither interface wants to show > it... > -- > Phil Homewood pdh at asiaonline.net > Senior Technician +61 7 3620 1930 > Asia Online (Brisbane) http://www.asiaonline.net/ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From okrouhly at civ.zcu.cz Wed Sep 20 11:38:35 2000 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Wed, 20 Sep 2000 15:38:35 +0000 (GMT) Subject: [rt-users] Merged tickets In-Reply-To: <20000920103654.Y3526@pallas.fsck.com> Message-ID: On Wed, 20 Sep 2000, Jesse wrote: > Ack. I thought I fixed this one a while ago. I'm kind of hosed right now. > If anyone else has some time to poke at the webui code, I'd greatly appreciate > it. I've hacked that just today - currently fixed errors (1) web and (2) cli and still working on (?) mail. Expect unvalidated (different line numbers in the core) patches from me in rt-devel later. > > -j > > > On Wed, Sep 20, 2000 at 08:47:27PM +1000, Phil Homewood wrote: > > Frank Thommen wrote: > > > we have the same "problem" with rt 1.0.3, but i thought it was a feature :-) > > > > Same here with rt 1.0.4, with both email and web interfaces. > > The 'each_req' and 'transactions' tables both seem to know > > about the effective SN, but neither interface wants to show > > it... > > -- > > Phil Homewood pdh at asiaonline.net > > Senior Technician +61 7 3620 1930 > > Asia Online (Brisbane) http://www.asiaonline.net/ > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 > ------------------------------------------------------------- > There are no supercomputer applications that are solvable that cannot be solved > in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. > -Tanj > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From pdh at bit.net.au Wed Sep 20 16:49:17 2000 From: pdh at bit.net.au (Phil Homewood) Date: Thu, 21 Sep 2000 06:49:17 +1000 Subject: [rt-users] Merged tickets In-Reply-To: <20000920103654.Y3526@pallas.fsck.com>; from jesse@fsck.com on Wed, Sep 20, 2000 at 10:36:54AM -0400 References: <20000918092434.D29510@pico.apple.com> <200009181746.TAA20583@algonquin.inf.ethz.ch> <20000920204727.B8745@atlas.bit.net.au> <20000920103654.Y3526@pallas.fsck.com> Message-ID: <20000921064917.D27966@atlas.bit.net.au> Jesse wrote: > Ack. I thought I fixed this one a while ago. I'm kind of hosed right now. > If anyone else has some time to poke at the webui code, I'd greatly appreciate > it. If I get time, I will. > > Same here with rt 1.0.4, with both email and web interfaces. > > The 'each_req' and 'transactions' tables both seem to know > > about the effective SN, but neither interface wants to show > > it... Of course, stupid me meant the "cli" and web interfaces, NOT email. (AFAIK, you can't get a job history via email intreface - or am I missing something?) -- Phil Homewood pdh at asiaonline.net Senior Technician +61 7 3620 1930 Asia Online (Brisbane) http://www.asiaonline.net/ From okrouhly at civ.zcu.cz Thu Sep 21 04:06:13 2000 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Thu, 21 Sep 2000 10:06:13 +0200 (MET DST) Subject: [rt-users] Merged tickets In-Reply-To: <20000921064917.D27966@atlas.bit.net.au> Message-ID: On Thu, 21 Sep 2000, Phil Homewood wrote: > Jesse wrote: > > Ack. I thought I fixed this one a while ago. I'm kind of hosed right now. > > If anyone else has some time to poke at the webui code, I'd greatly appreciate > > it. > > If I get time, I will. > > > > Same here with rt 1.0.4, with both email and web interfaces. > > > The 'each_req' and 'transactions' tables both seem to know > > > about the effective SN, but neither interface wants to show > > > it... > > Of course, stupid me meant the "cli" and web interfaces, NOT email. > (AFAIK, you can't get a job history via email intreface - or am I > missing something?) You're right, but the error in email is similar kind - f.e. if you send reply to a request which has been merged then RT send to manipulators empty content of your reply. > -- > Phil Homewood pdh at asiaonline.net > Senior Technician +61 7 3620 1930 > Asia Online (Brisbane) http://www.asiaonline.net/ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From Arne.Hinrichsen at salt-ag.com Thu Sep 21 05:10:41 2000 From: Arne.Hinrichsen at salt-ag.com (Arne Hinrichsen) Date: Thu, 21 Sep 2000 11:10:41 +0200 Subject: [rt-users] Steal Tickets ? Message-ID: <01C023BC.95168A00.Arne.Hinrichsen@salt-ag.com> Hi, maybe this is an old question but I couldn't find any answers to it in the archives and FAQs: Exactly _how_ do I steal a Ticket from someone ? Which permissions do I need for that ? I'm running rt 1.04. TIA Arne SALT AG Sedanstrasse 23 D-97082 W?rzburg Telefon: +49.931.3573.400 Telefax: +49.931.3573.409 Email: arne.hinrichsen at salt-ag.com Internet: http://www.salt-ag.com From okrouhly at civ.zcu.cz Thu Sep 21 05:37:22 2000 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Thu, 21 Sep 2000 09:37:22 +0000 (GMT) Subject: [rt-users] Steal Tickets ? In-Reply-To: <01C023BC.95168A00.Arne.Hinrichsen@salt-ag.com> Message-ID: On Thu, 21 Sep 2000, Arne Hinrichsen wrote: > Hi, > > maybe this is an old question but I couldn't find any answers to it > in the archives and FAQs: > > Exactly _how_ do I steal a Ticket from someone ? > Which permissions do I need for that ? Manipulate should be enough. e-mail interface: suppose authentication above by %rt user .../%rt pass ... just use %rt steal web interface: click owner and select _just_ you (if want to assign it to different ppl. you must own it before doing that -- the same via e-mail interface: you can use %rt set owner after the steal above). > I'm running rt 1.04. > > > TIA > > Arne > > SALT AG > Sedanstrasse 23 > D-97082 W?rzburg > Telefon: +49.931.3573.400 > Telefax: +49.931.3573.409 > Email: arne.hinrichsen at salt-ag.com > Internet: http://www.salt-ag.com > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From Jens.Mattfeld at atmel-wm.com Thu Sep 21 08:15:54 2000 From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com) Date: Thu, 21 Sep 2000 14:15:54 +0200 Subject: [rt-users] replies are not send to the requestor Message-ID: <4120627C8D64D211B67F00A0C949BA7A0350C98C@heather.temic.de> Hi, for the requetor I have just selected 'Send an autoreply....' This means that requestors will always be sent copies of all correspondence.) But that does not work. If I reply through the web interface no email is sent to the requestor. Any idea why? Thanks, Jens Jens Mattfeld IT-Operations Atmel Germany GmbH Theresienstr. 2 74072 Heilbronn Tel. +49 (0)7131 672613 Fax +49 (0)7131 672210 email: jens.mattfeld at atmel-wm.com web: www.atmel-wm.com From Arne.Hinrichsen at salt-ag.com Thu Sep 21 09:31:51 2000 From: Arne.Hinrichsen at salt-ag.com (Arne Hinrichsen) Date: Thu, 21 Sep 2000 15:31:51 +0200 Subject: [rt-users] Changing permissions ? Message-ID: <01C023E1.10E794C0.Arne.Hinrichsen@salt-ag.com> Hi, the following happend in rt 1.0.4: - I created the queue Q and gave admin-rights to user A and B. all other users (C and D) had no rights. - I changed permissions of user B to "no Access" and gave User C admin-rights - User A created a ticket in Queue Q - User B is still able to see all the tickets. User D could not access the ticket at any time. is that a bug ? Why can user B still see the ticket ? TIA Arne SALT AG Sedanstrasse 23 D-97082 W?rzburg Telefon: +49.931.3573.400 Telefax: +49.931.3573.409 Email: arne.hinrichsen at salt-ag.com Internet: http://www.salt-ag.com From jesse at fsck.com Thu Sep 21 10:52:41 2000 From: jesse at fsck.com (Jesse) Date: Thu, 21 Sep 2000 10:52:41 -0400 Subject: [rt-users] Changing permissions ? In-Reply-To: <01C023E1.10E794C0.Arne.Hinrichsen@salt-ag.com>; from Arne.Hinrichsen@salt-ag.com on Thu, Sep 21, 2000 at 03:31:51PM +0200 References: <01C023E1.10E794C0.Arne.Hinrichsen@salt-ag.com> Message-ID: <20000921105241.I4867@pallas.fsck.com> Does user B have system-level admin rights? are you sure that you changed user B's rights? On Thu, Sep 21, 2000 at 03:31:51PM +0200, Arne Hinrichsen wrote: > Hi, > > the following happend in rt 1.0.4: > > - I created the queue Q and gave admin-rights to user A and B. > all other users (C and D) had no rights. > > - I changed permissions of user B to "no Access" and gave User C admin-rights > > - User A created a ticket in Queue Q > > - User B is still able to see all the tickets. User D could not access the > ticket at any time. > > is that a bug ? Why can user B still see the ticket ? > > TIA > > Arne > > > SALT AG > Sedanstrasse 23 > D-97082 W?rzburg > Telefon: +49.931.3573.400 > Telefax: +49.931.3573.409 > Email: arne.hinrichsen at salt-ag.com > Internet: http://www.salt-ag.com > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- I'm reasonably sure that at least two of the electric blue kangeroos I saw were real. From ericg at cats.ucsc.edu Thu Sep 21 12:11:50 2000 From: ericg at cats.ucsc.edu (Eric Goodman) Date: Thu, 21 Sep 2000 09:11:50 -0700 Subject: [rt-users] replies are not send to the requestor In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350C98C@heather.temic.de> References: <4120627C8D64D211B67F00A0C949BA7A0350C98C@heather.temic.de> Message-ID: At 2:15 PM +0200 9/21/2000, Jens.Mattfeld at atmel-wm.com wrote: >Hi, > >for the requetor I have just selected 'Send an autoreply....' > >This means that requestors will always be sent copies of all >correspondence.) > >But that does not work. If I reply through the web interface no email is >sent to the requestor. > Send an autoreply means that when someone sends a new request they get a message saying "your request has been received". (The text of this message is manipulated in the queue's templates directory). It does NOT mean that all messages are copied to the originator. If "Send email notifications of each transaction (except comment)" is selected they will get copies of all transactions but comments. If you want an email-based reply to go to the requestor you have to mail to a correspondence queue, not a comment or action queue. If you "reply" through the web interface the message is cc:ed to the requestor regardless of queue settings. How are you determining that the requestor isn't getting a copy? Note that RT appears to send a separate copy of the message to the requestor than to the queue members. That is, you won't see the requestor on the cc: line of the message you get from RT, but the requestor will get a copy of the message nonetheless. I believe this is to keep the requestor from being able to mail the queue members directly. --- Eric From jtruong at digitalpipe.net Fri Sep 22 18:20:03 2000 From: jtruong at digitalpipe.net (Jason truong) Date: Fri, 22 Sep 2000 15:20:03 -0700 (PDT) Subject: [rt-users] Where can I get the newest release of RT? In-Reply-To: Message-ID: I'm sorry...Jesse posted the ftp site to get the newest version of RT (beta?)...can someone let me know the address? Thanks... Jason Truong Junior Systems Administrator Digital Pipe (650) 627-5100 ext#5222 From marcio at marcio.com.br Fri Sep 22 19:15:24 2000 From: marcio at marcio.com.br (Marcio V. T.) Date: Fri, 22 Sep 2000 20:15:24 -0300 Subject: [rt-users] Can't locate object method new Message-ID: <009e01c024ea$fd40bf40$0801a8c0@villenet.com.br> Hi, I have one problem I have the version 1.34 RT. And Im using a Linux RedHat Kernel 2.2.16 And Perl 5 subversion 3 Apache 1.3.12 my rt is installed in: /opt/rt/ im acess the script in browser and in the error_log im view the problem: > Can't locate object method "new" via package "Digest::MD5" at > /opt/rt/lib/rt/ui/web/auth.pm line 36, chunk 64. > [Thu Sep 21 23:42:12 2000] [error] [client 200.183.51.84] Premature end of > script headers: /home/villenet/cgi-bin/webrt.cgi Im installing the Digest:MD5 version 1.5, what repend? please help-me Thanks Marcio marcio at marcio.com.br marcio at villenet.com.br -------------- next part -------------- An HTML attachment was scrubbed... URL: From rotman at inode.at Sat Sep 23 08:18:52 2000 From: rotman at inode.at (robert rotman) Date: Sat, 23 Sep 2000 14:18:52 +0200 (CEST) Subject: [rt-users] Can't locate object method new In-Reply-To: <009e01c024ea$fd40bf40$0801a8c0@villenet.com.br> Message-ID: Hi, I dont know version 1.34. i think the latest devel-version is rt-1-3-18... Did you run the "perl bin/testdeps.pl -warn" script? robert On Fri, 22 Sep 2000, Marcio V. T. wrote: > Hi, I have one problem > > I have the version 1.34 RT. > And Im using a Linux RedHat Kernel 2.2.16 > And Perl 5 subversion 3 > Apache 1.3.12 > my rt is installed in: /opt/rt/ > > im acess the script in browser and in the error_log im view the problem: > > > Can't locate object method "new" via package "Digest::MD5" at > > /opt/rt/lib/rt/ui/web/auth.pm line 36, chunk 64. > > [Thu Sep 21 23:42:12 2000] [error] [client 200.183.51.84] Premature end of > > script headers: /home/villenet/cgi-bin/webrt.cgi > > Im installing the Digest:MD5 version 1.5, what repend? please help-me > > > Thanks > Marcio > > marcio at marcio.com.br > marcio at villenet.com.br > --- di. robert rotman inode.graz phone -> ++43-(0)316 813141 ++43-(0)316 818600/15 <- fax rotman at inode.at http://www.graz.inode.at/ -- this letter was written on recycled bytes used by deleted mail. From rotman at inode.at Sat Sep 23 08:43:49 2000 From: rotman at inode.at (robert rotman) Date: Sat, 23 Sep 2000 14:43:49 +0200 (CEST) Subject: [rt-users] Where can I get the newest release of RT? In-Reply-To: Message-ID: http://www.fsck.com/pub/rt/devel/ On Fri, 22 Sep 2000, Jason truong wrote: > > I'm sorry...Jesse posted the ftp site to get the newest version of RT > (beta?)...can someone let me know the address? Thanks... > robert From alt at mark-itt.ru Sun Sep 24 08:11:05 2000 From: alt at mark-itt.ru (Alex Titov) Date: Sun, 24 Sep 2000 17:11:05 +0500 Subject: [rt-users] Address mangling Message-ID: <20000924171105.B1084@vvv> Hi, There is a problem in RT's idea about address rewriting. It sends out letters using comma-separated address lists in 'To:', but on our site we strongly dislike such a manner. Is it possible to make RT send to queue members through one group list? (not to reveal actual recipients) -- Alex Titov From rspier at pobox.com Sun Sep 24 11:27:17 2000 From: rspier at pobox.com (Robert Spier) Date: Sun, 24 Sep 2000 11:27:17 -0400 (EDT) Subject: [rt-users] Address mangling In-Reply-To: <20000924171105.B1084@vvv> References: <20000924171105.B1084@vvv> Message-ID: <14798.7509.199325.42025@rls.cx> >>>>> "AT" == Alex Titov writes: AT> Hi, There is a problem in RT's idea about address rewriting. It AT> sends out letters using comma-separated address lists in 'To:', AT> but on our site we strongly dislike such a manner. Is it possible AT> to make RT send to queue members through one group list? (not to AT> reveal actual recipients) We use the following hack to do it. It's very ugly. I hope RT2 will support this natively. i.e. "send all member-corresopndence to this address: ________________ " -R unified diff: --- /pkg/src/rt-1.0.4/lib/rt/support/mail.pm Fri Dec 10 06:38:51 1999 +++ lib/rt/support/mail.pm Fri Aug 18 01:21:58 2000 @@ -1,4 +1,4 @@ -# $Header: /raid/cvsroot/rt/lib/rt/support/mail.pm,v 1.24 1999/12/10 11:38:51 tobiasb Exp $ +# $Header: /usr/local/rt/lib/rt/support/mail.pm,v 1.1 2000/08/18 03:15:18 rt Exp rt $ # package rt; @@ -46,7 +46,7 @@ local ($in_template,$in_queue_id, $in_recipient, $in_cc, $in_bcc, $in_serial_num, $in_transaction, $in_subject, $in_current_user, $in_custom_content) = @_; - my ($mailto, $template, $temp_mail_alias); + my ($mailto, $template, $reply_to, $temp_mail_alias); # Everything except when using the 'correspondence' is # autogenerated, and should be marked as bulk: @@ -88,6 +88,17 @@ $temp_mail_alias = $rt::queues{"$in_queue_id"}{'mail_alias'}; } + # if the address is rt-managers, we should set Reply-To to + # managers at speed.seas.upenn.edu so kevin stops sending his + # replies into a black hole. + # and send the initial message to managers + if ($temp_mail_alias =~ /rt-managers/) { + $reply_to = 'managers at somehost.some.com'; + $in_recipient = 'managers at somehost.some.com'; + $in_cc = $in_bcc = ''; + } else { + $reply_to = $temp_mail_alias; + } if (!$rt::users{"$in_current_user"}{'real_name'}) { $friendly_name = "Request Tracker"; @@ -103,7 +114,7 @@ open (MAIL, "|$rt::mailprog $rt::mail_options"); print MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject -Reply-To: $friendly_name <$temp_mail_alias> +Reply-To: $friendly_name <$reply_to> From: $friendly_name <$temp_mail_alias> To: $in_recipient Cc: $in_cc From frussell at tpg.com.au Mon Sep 25 06:07:16 2000 From: frussell at tpg.com.au (Frances Russell) Date: Mon, 25 Sep 2000 20:07:16 +1000 Subject: [rt-users] Web interface problem Message-ID: <200009242104.IAA02952@oscar.echoit> I am new to RT. I have installed it on Linux RedHat 6.1 I can create queues and users from the command line but when I try to connect via web interface, the following error is generated in the httpd error_log: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Undefined subroutine CGI::Vars [-Date-] [error] [client 192.168.10.2] Premature end of script / headers /home/httpd/cgi-bin/rt/admin-webrt.cgi ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Can anyone help? Frances From sysadmin at ff-muenchen.de Mon Sep 25 05:26:26 2000 From: sysadmin at ff-muenchen.de (Christian Schwarz, UNIX-Admin) Date: Mon, 25 Sep 2000 11:26:26 +0200 (CEST) Subject: [rt-users] Web interface problem In-Reply-To: <200009242104.IAA02952@oscar.echoit> Message-ID: On Mon, 25 Sep 2000, Frances Russell wrote: [snip] > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Undefined subroutine CGI::Vars > [-Date-] [error] [client 192.168.10.2] Premature end of script / > headers /home/httpd/cgi-bin/rt/admin-webrt.cgi > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ See the FAQ Q2.6: Q2.6 What do I do when RT can't find CGI::Vars Your version of CGI.pm is out of date. Please upgrade to at least version 2.53. Hope this helps, CS -- Christian Schwarz, F&F UNIX/Linux System Administrator F&F Computer Anwendungen Tel: 089/51727-0 und Unternehmensberatung GmbH Fax: 089/51727-111 Westendstr. 195 Mail:C.Schwarz at ff-muenchen.de D-80686 Muenchen http://www.ff-muenchen.de From jtruong at digitalpipe.net Mon Sep 25 12:30:42 2000 From: jtruong at digitalpipe.net (Jason truong) Date: Mon, 25 Sep 2000 09:30:42 -0700 (PDT) Subject: [rt-users] Is version rt-1-3-18... In-Reply-To: Message-ID: Is version rt-1-3-18...safe to use? Jason Truong From jesse at fsck.com Mon Sep 25 12:46:40 2000 From: jesse at fsck.com (Jesse) Date: Mon, 25 Sep 2000 12:46:40 -0400 Subject: [rt-users] Is version rt-1-3-18... In-Reply-To: ; from jtruong@digitalpipe.net on Mon, Sep 25, 2000 at 09:30:42AM -0700 References: Message-ID: <20000925124640.T4867@pallas.fsck.com> Not in production. It's an interim, development release that's been tagged as alpha-1. It's safe to play around with, but I wouldn't trust customer mail to it. -j On Mon, Sep 25, 2000 at 09:30:42AM -0700, Jason truong wrote: > Is version rt-1-3-18...safe to use? > > > Jason Truong > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- '"As the company that brought users the Internet, Netscape is now inviting the more than 60 million people who have used our client software to 'tune up' and upgrade to Netscape Communicator," said Mike Homer, senior vice president of marketing at Netscape.' Sometimes I wonder. From rspier at seas.upenn.edu Mon Sep 25 13:07:08 2000 From: rspier at seas.upenn.edu (Robert Spier) Date: Mon, 25 Sep 2000 13:07:08 -0400 (EDT) Subject: [rt-users] Is version rt-1-3-18... In-Reply-To: <20000925124640.T4867@pallas.fsck.com> References: <20000925124640.T4867@pallas.fsck.com> Message-ID: <14799.34364.231164.463538@rls.cx> >>>>> "J" == Jesse writes: J> Not in production. It's an interim, development release that's been J> tagged as alpha-1. It's safe to play around with, but I wouldn't J> trust customer mail to it. -j Will there be a clear upgrade path to RT2 from 1.3.18? From jesse at fsck.com Mon Sep 25 13:16:47 2000 From: jesse at fsck.com (Jesse) Date: Mon, 25 Sep 2000 13:16:47 -0400 Subject: [rt-users] Is version rt-1-3-18... In-Reply-To: <14799.34364.231164.463538@rls.cx>; from rspier@seas.upenn.edu on Mon, Sep 25, 2000 at 01:07:08PM -0400 References: <20000925124640.T4867@pallas.fsck.com> <14799.34364.231164.463538@rls.cx> Message-ID: <20000925131647.U4867@pallas.fsck.com> Not necessarily. The schema is approaching stability, but at this point, I can't commit to tools for data migration within the 1.3 development series. As we get closer to a solid 2.0 release, I'll put a stake in the ground and after that point, upgrades will be supported. On Mon, Sep 25, 2000 at 01:07:08PM -0400, Robert Spier wrote: > >>>>> "J" == Jesse writes: > J> Not in production. It's an interim, development release that's been > J> tagged as alpha-1. It's safe to play around with, but I wouldn't > J> trust customer mail to it. -j > > Will there be a clear upgrade path to RT2 from 1.3.18? > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- Emacs is a pretty good operating system, but Unix has a better editor. From airboss at bitstream.net Mon Sep 25 14:09:31 2000 From: airboss at bitstream.net (Dan Debertin) Date: Mon, 25 Sep 2000 13:09:31 -0500 (CDT) Subject: [rt-users] small style requests Message-ID: I have two peccadilloes with the latest version of RT (1.0.4): 1) Is there a reason why the "Display Queue" link at the top of the ticket display page disappeared? Now I have to scroll all the way down to the bottom of the ticket to get back to the queue. You're making a sysadmin use his mouse! bad! ;) 2) One dance that I find myself doing frequently from the queue display page is: set display filters (status, queue, subject, etc.) update queue filters view a single ticket return to the queue When I get to this point, my carefully set queue filters are gone, and I have to reset them. I'd like for my filters to stay between viewings of the queue. Is this perhaps something planned for The Next Big Thing? ~Dan D. -- ++ Dan Debertin ++ Senior Systems Administrator ++ Bitstream Underground, LLC ++ airboss at bitstream.net ++ (612)321-9290 ++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387 From grant at pico.apple.com Mon Sep 25 14:31:20 2000 From: grant at pico.apple.com (Grant Miller) Date: Mon, 25 Sep 2000 11:31:20 -0700 Subject: [rt-users] small style requests In-Reply-To: ; from airboss@bitstream.net on Mon, Sep 25, 2000 at 01:09:31PM -0500 References: Message-ID: <20000925113119.B4747@pico.apple.com> > 2) One dance that I find myself doing frequently from the queue display > page is: > set display filters (status, queue, subject, etc.) > update queue filters > view a single ticket > return to the queue > > When I get to this point, my carefully set queue filters are gone, and I > have to reset them. I'd like for my filters to stay between viewings of > the queue. Is this perhaps something planned for The Next Big Thing? I've gotten around this problem: I set up my queue filters in one instance of Netscape. Whenever I want to view a ticket, look at all the tickets, etc, I use the middle mouse button [1] to open up a new copy of netscape so I still have the original window with all my queue filters. Yea, it's kinda messy, but it works. -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services [1] In Solaris with the Sun mice, the middle mouse button invokes a new netscape window. The "Open link in new window" function is probably different for whatever OS you are using. From Richard.West at divatv.com Mon Sep 25 16:43:00 2000 From: Richard.West at divatv.com (Richard West) Date: Mon, 25 Sep 2000 16:43:00 -0400 Subject: [rt-users] small style requests References: Message-ID: <39CFB8D4.B741EB0B@DivaTV.COM> Try the frames version... just append "/frames" to the end of the link for RT: http://mydomain.somewhere.com/rt/webrt.cgi/frames -Rich Dan Debertin wrote: > I have two peccadilloes with the latest version of RT (1.0.4): > > 1) Is there a reason why the "Display Queue" link at the top of the ticket > display page disappeared? Now I have to scroll all the way down to the > bottom of the ticket to get back to the queue. You're making a sysadmin > use his mouse! bad! ;) > > 2) One dance that I find myself doing frequently from the queue display > page is: > set display filters (status, queue, subject, etc.) > update queue filters > view a single ticket > return to the queue > > When I get to this point, my carefully set queue filters are gone, and I > have to reset them. I'd like for my filters to stay between viewings of > the queue. Is this perhaps something planned for The Next Big Thing? From jtruong at digitalpipe.net Mon Sep 25 16:56:32 2000 From: jtruong at digitalpipe.net (Jason truong) Date: Mon, 25 Sep 2000 13:56:32 -0700 (PDT) Subject: [rt-users] What version are most people using? In-Reply-To: <20000925131647.U4867@pallas.fsck.com> Message-ID: I'm resorting back to v1.04. I tried to implement version rt-1-3-18 but could not get it to work. Is anyone out there running the rt-1.3 versions? Jason Truong Junior Systems Administrator Digital Pipe (650) 627-5100 ext#5222 From memory at blank.org Mon Sep 25 17:58:20 2000 From: memory at blank.org (Nathan J. Mehl) Date: Mon, 25 Sep 2000 17:58:20 -0400 Subject: [rt-users] What version are most people using? In-Reply-To: ; from jtruong@digitalpipe.net on Mon, Sep 25, 2000 at 01:56:32PM -0700 References: <20000925131647.U4867@pallas.fsck.com> Message-ID: <20000925175820.X21394@blank.org> In the immortal words of Jason truong (jtruong at digitalpipe.net): > > I'm resorting back to v1.04. > I tried to implement version rt-1-3-18 but could not get it to work. > Is anyone out there running the rt-1.3 versions? 1.3 is the "alpha" release of 2.0. It is neither stable nor feature-complete. Don't run it in a production environment. -n ------------------------------------------------------------ "Cyberterrorists may be difficult to capture in the act, but from what I know about people who are highly skilled with computers, they should be easy to beat up." (--The Onion) ------------------------------------------------ From Jens.Mattfeld at atmel-wm.com Tue Sep 26 05:26:57 2000 From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com) Date: Tue, 26 Sep 2000 11:26:57 +0200 Subject: [rt-users] Easy way to change the Sorting Message-ID: <4120627C8D64D211B67F00A0C949BA7A0350C9C1@heather.temic.de> Hello, is there an easy way to change the sorting of the comments and replies of one request. We'd like to have the last one displayed first. Thanks, Jens Jens Mattfeld IT-Operations Atmel Germany GmbH Theresienstr. 2 74072 Heilbronn Tel. +49 (0)7131 672613 Fax +49 (0)7131 672210 email: jens.mattfeld at atmel-wm.com web: www.atmel-wm.com From lists at lina.inka.de Tue Sep 26 14:19:27 2000 From: lists at lina.inka.de (Bernd Eckenfels) Date: Tue, 26 Sep 2000 20:19:27 +0200 Subject: [rt-users] Web interface problem In-Reply-To: <200009242104.IAA02952@oscar.echoit>; from frussell@tpg.com.au on Mon, Sep 25, 2000 at 08:07:16PM +1000 References: <200009242104.IAA02952@oscar.echoit> Message-ID: <20000926201927.A19794@lina.inka.de> On Mon, Sep 25, 2000 at 08:07:16PM +1000, Frances Russell wrote: > I am new to RT. > > I have installed it on Linux RedHat 6.1 > > I can create queues and users from the command line but when I > try to connect via web interface, the following error is generated in > the httpd error_log: > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Undefined subroutine CGI::Vars > [-Date-] [error] [client 192.168.10.2] Premature end of script / > headers /home/httpd/cgi-bin/rt/admin-webrt.cgi > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > Can anyone help? yes, just start the cgi script on the command line and you will most likely get an syntax error or die from the perl script. Greetings Bernd From ecross at ubet.com Tue Sep 26 17:12:53 2000 From: ecross at ubet.com (Eric Cross) Date: Tue, 26 Sep 2000 14:12:53 -0700 Subject: [rt-users] Getting Help on Mail Gateway Message-ID: <9DB2A69CAA0DD21186BA00A0C961328C01EE6B8B@bellagio.ubet.com> %RT HELP From ecross at ubet.com Tue Sep 26 18:25:24 2000 From: ecross at ubet.com (Eric Cross) Date: Tue, 26 Sep 2000 15:25:24 -0700 Subject: [rt-users] Help with rt-mailgate Message-ID: <9DB2A69CAA0DD21186BA00A0C961328C01EE6B92@bellagio.ubet.com> Hello, I have the following setup: RT 1.04 installed sendmail 8.9.3-20 apache 1.3.12-2 RT is in /usr/local/rt RH Linux 6.2 The web interface is working excellent (great app). However, I've setup a mail alias on the rt box for a "test" queue I created using admin-webrt.cgi: rt: |"/usr/local/rt/bin/rt-mailgate test correspond" When I send mail to this alias, I get the following bounced back: Reporting-MTA: dns; reserve.ubet.com Received-From-MTA: DNS; bellagio.ubet.com Arrival-Date: Tue, 26 Sep 2000 14:37:44 -0700 Final-Recipient: RFC822; X-Actual-Recipient: RFC822; |/usr/local/rt/bin/rt-mailgate test correspond at reserve.ubet.com Action: failed Status: 5.5.0 Last-Attempt-Date: Tue, 26 Sep 2000 14:37:44 -0700 ----- The following addresses had permanent fatal errors ----- |"/usr/local/rt/bin/rt-mailgate test correspond" (expanded from: ) ----- Transcript of session follows ----- sh: rt-mailgate not available for sendmail programs 554 |"/usr/local/rt/bin/rt-mailgate test correspond"... Service unavailable AND the following in the maillog Sep 26 15:07:31 reserve sendmail[9407]: PAA09407: from=, size=484, class=0, pri=30484, nrcpts=1, msgid=<9DB2A69CAA0DD21186BA00A0C961328C01EE6B91 at bellagio.ubet.com>, proto=ESMTP, relay=bellagio.ubet.com [10.10.100.15] Sep 26 15:07:31 reserve smrsh: uid 8: attempt to use rt-mailgate test correspond Sep 26 15:07:31 reserve sendmail[9408]: PAA09407: to=|"/usr/local/rt/bin/rt-mailgate test correspond", delay=00:00:00, xdelay=00:00:00, mailer=prog, stat=Service unavailable Sep 26 15:07:31 reserve sendmail[9408]: PAA09407: PAA09408: DSN: Service unavailable Sep 26 15:07:31 reserve sendmail[9408]: PAA09408: to=, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, relay=bellagio.ubet.com. [10.10.100.15], stat=Sent (OK) Thanks for any help, -Eric From PSAMULAT at asv.de Wed Sep 27 04:43:24 2000 From: PSAMULAT at asv.de (Samulat, Peter) Date: Wed, 27 Sep 2000 09:43:24 +0100 Subject: [rt-users] Cannot start web interface for rt Message-ID: hello, when i try to start netscape http://localhost/rt/webrt.cgi the following error message is strored in /var/log/httpd/error_log Can't locate /opt/rt/etc/config.pm in @INC (@INC contains: /usr/lib/perl5/5.00503/i586-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i586-linux /usr/lib/perl5/site_perl/5.005 /opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20. [Tue Sep 26 15:48:32 2000] [error] [client 127.0.0.1] Premature end of script headers: /opt/rt/bin/cgi/webrt.cgi Peter Samulat From detertj at msoe.edu Wed Sep 27 09:05:58 2000 From: detertj at msoe.edu (Jonathan Detert) Date: Wed, 27 Sep 2000 08:05:58 -0500 Subject: [rt-users] Help with rt-mailgate In-Reply-To: <9DB2A69CAA0DD21186BA00A0C961328C01EE6B92@bellagio.ubet.com>; from ecross@ubet.com on Tue, Sep 26, 2000 at 03:25:24PM -0700 References: <9DB2A69CAA0DD21186BA00A0C961328C01EE6B92@bellagio.ubet.com> Message-ID: <20000927080558.F6747@nurd.msoe.edu> RTFM (http://www.fsck.com/projects/rt/docs/FAQ.html, section 5) * Eric Cross [000926 17:05]: > Hello, > > I have the following setup: > > RT 1.04 installed > sendmail 8.9.3-20 > apache 1.3.12-2 > RT is in /usr/local/rt > RH Linux 6.2 > > The web interface is working excellent (great app). However, I've setup a > mail alias on the rt box for a "test" queue I created using admin-webrt.cgi: > > rt: |"/usr/local/rt/bin/rt-mailgate test correspond" > > > > When I send mail to this alias, I get the following bounced back: > > > > Reporting-MTA: dns; reserve.ubet.com > Received-From-MTA: DNS; bellagio.ubet.com > Arrival-Date: Tue, 26 Sep 2000 14:37:44 -0700 > > Final-Recipient: RFC822; > X-Actual-Recipient: RFC822; |/usr/local/rt/bin/rt-mailgate test > correspond at reserve.ubet.com > Action: failed > Status: 5.5.0 > Last-Attempt-Date: Tue, 26 Sep 2000 14:37:44 -0700 > > ----- The following addresses had permanent fatal errors ----- > |"/usr/local/rt/bin/rt-mailgate test correspond" > (expanded from: ) > > ----- Transcript of session follows ----- > sh: rt-mailgate not available for sendmail programs > 554 |"/usr/local/rt/bin/rt-mailgate test correspond"... Service unavailable > > > > AND the following in the maillog > > Sep 26 15:07:31 reserve sendmail[9407]: PAA09407: from=, > size=484, class=0, pri=30484, nrcpts=1, > msgid=<9DB2A69CAA0DD21186BA00A0C961328C01EE6B91 at bellagio.ubet.com>, > proto=ESMTP, relay=bellagio.ubet.com [10.10.100.15] > Sep 26 15:07:31 reserve smrsh: uid 8: attempt to use rt-mailgate test > correspond > Sep 26 15:07:31 reserve sendmail[9408]: PAA09407: > to=|"/usr/local/rt/bin/rt-mailgate test correspond", delay=00:00:00, > xdelay=00:00:00, mailer=prog, stat=Service unavailable > Sep 26 15:07:31 reserve sendmail[9408]: PAA09407: PAA09408: DSN: Service > unavailable > Sep 26 15:07:31 reserve sendmail[9408]: PAA09408: to=, > delay=00:00:00, xdelay=00:00:00, mailer=esmtp, relay=bellagio.ubet.com. > [10.10.100.15], stat=Sent (OK) > > > > Thanks for any help, > > -Eric > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Happy Landings, Jon Detert Unix System Administrator, Milwaukee School of Engineering 1025 N. Broadway, Milwaukee, Wisconsin 53202 From andrew-list at digitalpulp.com Wed Sep 27 11:15:39 2000 From: andrew-list at digitalpulp.com (Andrew Yochum) Date: Wed, 27 Sep 2000 11:15:39 -0400 Subject: [rt-users] Replys & comments not being sent In-Reply-To: <20000927145701.24A3930E949@fsck.com> References: <20000927145701.24A3930E949@fsck.com> Message-ID: Hello all, I've just installed RT, got it accepting emails properly. They drop into the queue. However, when a reply is made to the request via the web based interface, the email is not sent to the requestor. In fact, no emails are sent at all except for the auto-reply to a request. However... it acts as if everything has gone through properly. I'm sure sendmail is configured properly in the config file. Any ideas? Andrew From Richard.West at divatv.com Wed Sep 27 12:14:20 2000 From: Richard.West at divatv.com (Richard West) Date: Wed, 27 Sep 2000 12:14:20 -0400 Subject: [rt-users] Replys & comments not being sent References: <20000927145701.24A3930E949@fsck.com> Message-ID: <39D21CDB.F733E18A@DivaTV.COM> Does it show up in the view of the ticket within the web interface? Just curious as that would mean it is entering it into the database... -Rich > > I've just installed RT, got it accepting emails properly. They drop > into the queue. However, when a reply is made to the request via the > web based interface, the email is not sent to the requestor. In > fact, no emails are sent at all except for the auto-reply to a > request. However... it acts as if everything has gone through > properly. I'm sure sendmail is configured properly in the config > > file. > > -- > Richard West mailto:richard.west at divatv.com > Sr. Systems Administrator > DivaTV Systems - Princeton, NJ http://www.divatv.com > From rt at ote.taranis.org Wed Sep 27 15:26:14 2000 From: rt at ote.taranis.org (Christophe Kalt) Date: Wed, 27 Sep 2000 15:26:14 -0400 Subject: [rt-users] main differences between 1.0.4 and upcoming 2.0 ? Message-ID: <20000927152613.A27133@bzz.taranis.org> Hi, looking over the various docs, i can't seem to be able to find one that explicitely lists the changes that will be available in 2.0 i am looking at setting up RT to replace a home grown system we currently use, and wonder whether the latest release would be good enough, or if i should venture with the alpha (even if this means having to delay things a little on my side). i'd certainly appreciate if someone could detail what's really new in 2.0 ! Thanks, Christophe From shauver at hort.cri.nz Wed Sep 27 16:24:40 2000 From: shauver at hort.cri.nz (Dan Shauver) Date: Thu, 28 Sep 2000 08:24:40 +1200 Subject: [rt-users] Cannot start web interface for rt Message-ID: <200009272024.e8RKOe209433@sisom.marc.hort.cri.nz> I had the same problem. I couldn't figure out how to get rtmux.pl to read in config.pm properly. In the end, I added all of the variable settings from config.pm to rtmux.pl where it tried to read config.pm, and it worked out fine. BTW, I'm running Redhat Linux 6.2, rt 1.0.4, apache 1.3.11, perl 5.6.0, and mysql 3.23.24. Dan Shauver HortResearch UNIX Dude >hello, >when i try to start > >netscape http://localhost/rt/webrt.cgi > >the following error message is strored in /var/log/httpd/error_log > >Can't locate /opt/rt/etc/config.pm in @INC (@INC contains: >/usr/lib/perl5/5.00503/i586-linux /usr/lib/perl5/5.00503 >/usr/lib/perl5/site_perl/5.005/i586-linux /usr/lib/perl5/site_perl/5.005 >/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20. >[Tue Sep 26 15:48:32 2000] [error] [client 127.0.0.1] Premature end of >script headers: /opt/rt/bin/cgi/webrt.cgi > >Peter Samulat > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From shauver at hort.cri.nz Wed Sep 27 16:34:33 2000 From: shauver at hort.cri.nz (Dan Shauver) Date: Thu, 28 Sep 2000 08:34:33 +1200 Subject: [rt-users] Help with rt-mailgate Message-ID: <200009272034.e8RKYX209678@sisom.marc.hort.cri.nz> There is one point that the FAQ doesn't mention. If you compile sendmail from source, instead of installing it from the Redhat Linux rpm, the default location for the smrsh program directory is "/usr/adm/sm.bin". This directory doesn't exist under RH 6.2 by default ("/usr/adm" doesn't exist, in fact). You can either create the directory specifically for the compile of smrsh, or you can edit .../sendmail-8.X.X/smrsh/smrsh.c to replace "/usr/adm/sm.bin" with "/etc/smrsh". Personally, I recommend upgrading to sendmail 8.11, which means compiling the source code. At least, I've not seen a rpm/deb distribution of that version. I've not looked for one, though, either. Dan Shauver HortResearch UNIX Dude >RTFM (http://www.fsck.com/projects/rt/docs/FAQ.html, section 5) > >-- >Happy Landings, > >Jon Detert From shauver at hort.cri.nz Wed Sep 27 16:38:15 2000 From: shauver at hort.cri.nz (Dan Shauver) Date: Thu, 28 Sep 2000 08:38:15 +1200 Subject: [rt-users] Replys & comments not being sent Message-ID: <200009272038.e8RKcF209790@sisom.marc.hort.cri.nz> You probably want to check the permissions on the transactions directory. Sendmail probably runs as root, so has perms, but the webserver runs as some other user, and might not be able to write into the transactions directory for rt. Make sure that whatever user the webserver's running as (nobody, on my system) can write to the transactions directory tree by modifying the perms on the tree or putting the webserver user into a group that has access to the directory. Dan Shauver HortResearch UNIX Dude >Hello all, > >I've just installed RT, got it accepting emails properly. They drop >into the queue. However, when a reply is made to the request via the >web based interface, the email is not sent to the requestor. In >fact, no emails are sent at all except for the auto-reply to a >request. However... it acts as if everything has gone through >properly. I'm sure sendmail is configured properly in the config >file. > >Any ideas? > >Andrew > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From jesse at fsck.com Wed Sep 27 16:45:11 2000 From: jesse at fsck.com (Jesse) Date: Wed, 27 Sep 2000 16:45:11 -0400 Subject: [rt-users] Cannot start web interface for rt In-Reply-To: <200009272024.e8RKOe209433@sisom.marc.hort.cri.nz>; from shauver@hort.cri.nz on Thu, Sep 28, 2000 at 08:24:40AM +1200 References: <200009272024.e8RKOe209433@sisom.marc.hort.cri.nz> Message-ID: <20000927164511.X4867@pallas.fsck.com> sounds like suidrt or webrt.cgi has lost its suidness. try running "make fixperms" On Thu, Sep 28, 2000 at 08:24:40AM +1200, Dan Shauver wrote: > I had the same problem. I couldn't figure out how to get rtmux.pl to > read in config.pm properly. In the end, I added all of the variable > settings from config.pm to rtmux.pl where it tried to read config.pm, > and it worked out fine. > > BTW, I'm running Redhat Linux 6.2, rt 1.0.4, apache 1.3.11, perl 5.6.0, and > mysql 3.23.24. > > Dan Shauver > HortResearch UNIX Dude > > >hello, > >when i try to start > > > >netscape http://localhost/rt/webrt.cgi > > > >the following error message is strored in /var/log/httpd/error_log > > > >Can't locate /opt/rt/etc/config.pm in @INC (@INC contains: > >/usr/lib/perl5/5.00503/i586-linux /usr/lib/perl5/5.00503 > >/usr/lib/perl5/site_perl/5.005/i586-linux /usr/lib/perl5/site_perl/5.005 > >/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20. > >[Tue Sep 26 15:48:32 2000] [error] [client 127.0.0.1] Premature end of > >script headers: /opt/rt/bin/cgi/webrt.cgi > > > >Peter Samulat > > > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- . . . when not in doubt, get in doubt. -- Old Discordian Proveb From jesse at fsck.com Wed Sep 27 16:59:27 2000 From: jesse at fsck.com (Jesse) Date: Wed, 27 Sep 2000 16:59:27 -0400 Subject: [rt-users] Replys & comments not being sent In-Reply-To: <200009272038.e8RKcF209790@sisom.marc.hort.cri.nz>; from shauver@hort.cri.nz on Thu, Sep 28, 2000 at 08:38:15AM +1200 References: <200009272038.e8RKcF209790@sisom.marc.hort.cri.nz> Message-ID: <20000927165927.Z4867@pallas.fsck.com> That's not correct. Everything should be running as the RT user through the suid-wrapper. On Thu, Sep 28, 2000 at 08:38:15AM +1200, Dan Shauver wrote: > You probably want to check the permissions on the transactions > directory. Sendmail probably runs as root, so has perms, but > the webserver runs as some other user, and might not be able to > write into the transactions directory for rt. Make sure that > whatever user the webserver's running as (nobody, on my system) > can write to the transactions directory tree by modifying the perms > on the tree or putting the webserver user into a group that has > access to the directory. > > Dan Shauver > HortResearch UNIX Dude > > >Hello all, > > > >I've just installed RT, got it accepting emails properly. They drop > >into the queue. However, when a reply is made to the request via the > >web based interface, the email is not sent to the requestor. In > >fact, no emails are sent at all except for the auto-reply to a > >request. However... it acts as if everything has gone through > >properly. I'm sure sendmail is configured properly in the config > >file. > > > >Any ideas? > > > >Andrew > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- Emacs is a pretty good operating system, but Unix has a better editor. From jose at cs.utep.edu Wed Sep 27 18:12:04 2000 From: jose at cs.utep.edu (jose) Date: Wed, 27 Sep 2000 16:12:04 -0600 (MDT) Subject: [rt-users] Install/Configure "unknown mailer error 132" Message-ID: <200009272212.e8RMC3r10872@cs.utep.edu> Hi, I am trying to install RT 1.0.4. I am getting an "unknown mailer error 132" when generating a ticket. The ticket is generated, but I also get this error in a separate message: ******************* ----- The following addresses had permanent fatal errors ----- |"/usr/local/rt/bin/rt-mailgate general correspond" (reason: 132) (expanded from: ) ----- Transcript of session follows ----- Illegal Instruction 554 5.3.0 |"/usr/local/rt/bin/rt-mailgate general correspond"... unknown mailer error 132 ******************* /etc/mail/aliases rt: |"/usr/local/rt/bin/rt-mailgate general correspond" OS: Solaris 7 RT: 1.0.4 Perl: 5.005_03 CGI.pm: 2.74 DBI: 1.14 Sendmail: 8.10.1 MySQL: 3.22.32 MD5: 2.09 I am guessing that the problem is with suid or smrsh. But, I can run vacation and majordomo. And, I have the installation in /usr/local where I have other suid programs working. Any help is appreciated. Thank you in advance. Jose I. Hernandez Jr. Computer Science Department The University of Texas at El Paso From shauver at hort.cri.nz Wed Sep 27 23:33:25 2000 From: shauver at hort.cri.nz (Dan Shauver) Date: Thu, 28 Sep 2000 15:33:25 +1200 Subject: [rt-users] Replys & comments not being sent Message-ID: <200009280333.e8S3XQ220189@sisom.marc.hort.cri.nz> Strangely, the developer was right, and I was wrong. Note that you can modify the groups and permissions to get rt to work when the wrapper isn't suid, but it's much nicer when it is. And I should have seen that before. Apologies. Dan Shauver HortResearch UNIX Dude >That's not correct. Everything should be running as the RT user >through the suid-wrapper. > > >On Thu, Sep 28, 2000 at 08:38:15AM +1200, Dan Shauver wrote: >> You probably want to check the permissions on the transactions >> directory. Sendmail probably runs as root, so has perms, but >> the webserver runs as some other user, and might not be able to >> write into the transactions directory for rt. Make sure that >> whatever user the webserver's running as (nobody, on my system) >> can write to the transactions directory tree by modifying the perms >> on the tree or putting the webserver user into a group that has >> access to the directory. >> >> Dan Shauver >> HortResearch UNIX Dude >> >> >Hello all, >> > >> >I've just installed RT, got it accepting emails properly. They drop >> >into the queue. However, when a reply is made to the request via the >> >web based interface, the email is not sent to the requestor. In >> >fact, no emails are sent at all except for the auto-reply to a >> >request. However... it acts as if everything has gone through >> >properly. I'm sure sendmail is configured properly in the config >> >file. >> > >> >Any ideas? >> > >> >Andrew >> > >> >_______________________________________________ >> >rt-users mailing list >> >rt-users at lists.fsck.com >> >http://lists.fsck.com/mailman/listinfo/rt-users >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> > >-- >jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com >pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 >------------------------------------------------------------- >Emacs is a pretty good operating system, but Unix has a better editor. From PSAMULAT at asv.de Thu Sep 28 05:49:19 2000 From: PSAMULAT at asv.de (Samulat, Peter) Date: Thu, 28 Sep 2000 10:49:19 +0100 Subject: [rt-users] Cannot start web interface for rt Message-ID: Hello Dan, thanks a lot - a very suprising way, but it works... (seemed to be a perl problem) Now I get the next error in the apache errorlog: Undefined subroutine CGI::Vars (...) /opt/rt/bin/cgi/webrt.cgi The same error is displayed if i try to start admin-webrt.cgi Need help again... Peter Samulat From ra at letras.de Thu Sep 28 07:29:44 2000 From: ra at letras.de (Ralph Angenendt) Date: Thu, 28 Sep 2000 13:29:44 +0200 Subject: [rt-users] Cannot start web interface for rt In-Reply-To: ; from PSAMULAT@asv.de on Thu, Sep 28, 2000 at 10:49:19AM +0100 References: Message-ID: <20000928132944.B24159@camioneta.letras.de> Samulat, Peter wrote: > Now I get the next error in the apache errorlog: > > Undefined subroutine CGI::Vars (...) /opt/rt/bin/cgi/webrt.cgi It's in the , Question 2.6 - your CGI.pm is out of date. Ralph -- __________________________________________________________________________ Ralph Angenendt | "Military justice is to justice what military http://www.letras.de | music is to music" ra at letras.de | -- Groucho Marx -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From PSAMULAT at asv.de Thu Sep 28 09:27:06 2000 From: PSAMULAT at asv.de (Samulat, Peter) Date: Thu, 28 Sep 2000 14:27:06 +0100 Subject: AW: [rt-users] Cannot start web interface for rt Message-ID: ok, it works with CGI.pm Version 2.53 Thanks a lot. Peter Samulat > ---------- > Von: Frances Russell[SMTP:frussell at tpg.com.au] > Antwort an: frussell at tpg.com.au > Gesendet: Donnerstag, 28. September 2000 14:22 > An: Samulat, Peter > Betreff: Re: [rt-users] Cannot start web interface for rt > > > > Check the FAQ: > > http://www.fsck.com/projects/rt/docs/FAQ.html > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Q2.6: Your version of CGI.pm is out of date. Please upgrade to at least > version 2.53. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > Frances > On 28 Sep 00, at 10:49, Samulat, Peter wrote: > > > Hello Dan, > > thanks a lot - a very suprising way, but it works... > > (seemed to be a perl problem) > > > > Now I get the next error in the apache errorlog: > > > > Undefined subroutine CGI::Vars (...) /opt/rt/bin/cgi/webrt.cgi > > > > The same error is displayed if i try to start admin-webrt.cgi > > Need help again... > > > > Peter Samulat > > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > From mks at raistlin.min.ov.com Thu Sep 28 12:55:06 2000 From: mks at raistlin.min.ov.com (Mark Steiger) Date: Thu, 28 Sep 2000 11:55:06 -0500 (CDT) Subject: [rt-users] Setting up 2 instances of rt In-Reply-To: <20000918001937.O501@pallas.fsck.com> Message-ID: My supervisor is wanting me to setup the new rt on a seperate database for testing before upgrading the current setup. Is there a way to do this on the same machine? i.e. have it go to doe/rttest/file.cgi as opposed to doe/rt/file.cgi? Thanks Mark --- Mark Steiger Systems Administrator "Duct tape is like the force. It has a light side, a dark side, and holds the universe together." From jesse at fsck.com Thu Sep 28 13:16:46 2000 From: jesse at fsck.com (Jesse) Date: Thu, 28 Sep 2000 13:16:46 -0400 Subject: [rt-users] Setting up 2 instances of rt In-Reply-To: ; from mks@raistlin.min.ov.com on Thu, Sep 28, 2000 at 11:55:06AM -0500 References: <20000918001937.O501@pallas.fsck.com> Message-ID: <20000928131646.Z4867@pallas.fsck.com> In the configfile, make sure to change the rtpath, the database name, the database username, etc. Fwiw, I run about 5 RT instances on one box. On Thu, Sep 28, 2000 at 11:55:06AM -0500, Mark Steiger wrote: > My supervisor is wanting me to setup the new rt on a seperate database for > testing before upgrading the current setup. Is there a way to do this on > the same machine? i.e. have it go to doe/rttest/file.cgi as opposed to > doe/rt/file.cgi? > > Thanks > Mark > > --- > Mark Steiger Systems Administrator > "Duct tape is like the force. It has a light side, a dark side, and holds > the universe together." > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From mks at raistlin.min.ov.com Thu Sep 28 15:35:06 2000 From: mks at raistlin.min.ov.com (Mark Steiger) Date: Thu, 28 Sep 2000 14:35:06 -0500 (CDT) Subject: [rt-users] Setting up 2 instances of rt In-Reply-To: <20000928131646.Z4867@pallas.fsck.com> Message-ID: On Thu, 28 Sep 2000, Jesse wrote: > In the configfile, make sure to change the rtpath, the database name, the database username, etc. I think I caught them all, but when I try to do a doe/rttest/webrt.cgi, I get The requested URL /rttest/webrt.cgi was not found on this server. I added it to the conf file on apache, so I'm not sure what else could cause it to not even be found.. From arclight at jump.net Fri Sep 29 00:23:49 2000 From: arclight at jump.net (arclight at jump.net) Date: Thu, 28 Sep 2000 23:23:49 -0500 Subject: [rt-users] Cannot start web interface for rt In-Reply-To: <20000928132944.B24159@camioneta.letras.de> References: ; from PSAMULAT@asv.de on Thu, Sep 28, 2000 at 10:49:19AM +0100 Message-ID: <200009290423.e8T4NnI01803@mail11.jump.net> Hi, Take a look at: perl -e 'use CGI; print $CGI::VERSION, "\n";' I swore that 'require' or 'use' allowed you to specify a version number after the module name but I might be confusing that with 'use 5.005;' to specify the minumum allowable perl version. [insert sound of me rummaging through my perl books here] Ha! I knew it! p305 of Programming Perl (3d edition) explains it all. The above code snippet returns 2.46 on my machine; let's see what happens when I change the code to: perl -e 'use CGI 2.48; print $CGI::VERSION, "\n";' I get: CGI version 2.48 required--this is only version 2.46 at -e line 1. BEGIN failed--compilation aborted at -e line 1. t might also be helpful if the installation scripts check that $CGI::VERSION is greater than some tested minimum version (2.32?) and spoot out the appropriate warning. Sorry for not including a patch; it should be Yet Another 5 Minute Fix That I Can Never Find 5 Minutes For (having been there myself). When I get back to the office next week I'll try to contribute something more useful along these lines. hth, -- Bob On 28 Sep 00, at 13:29, Ralph Angenendt wrote: > Samulat, Peter wrote: > > > Now I get the next error in the apache errorlog: > > > > Undefined subroutine CGI::Vars (...) /opt/rt/bin/cgi/webrt.cgi > > It's in the , > Question 2.6 - your CGI.pm is out of date. > > Ralph > -- > ______________________________________________________________________ > ____ Ralph Angenendt | "Military justice is to justice what > military http://www.letras.de | music is to music" ra at letras.de > | -- Groucho Marx > From vincent at eec.de Fri Sep 29 00:55:43 2000 From: vincent at eec.de (Vincent - D. Ertner) Date: Fri, 29 Sep 2000 06:55:43 +0200 Subject: [rt-users] Headers Message-ID: <188177603578.20000929065543@eec.de> Hi rt-users, is there any way, to keep RT from displaying the mail headers in mails and the web interface? I didn't find a configuration hint in any doc available ... maybe I'm just blinded ;-) Cheers, Vince ''' ??? - From sysadmin at ff-muenchen.de Fri Sep 29 05:48:09 2000 From: sysadmin at ff-muenchen.de (Christian Schwarz, UNIX-Admin) Date: Fri, 29 Sep 2000 11:48:09 +0200 (CEST) Subject: [rt-users] Headers In-Reply-To: <188177603578.20000929065543@eec.de> Message-ID: On Fri, 29 Sep 2000, Vincent - D. Ertner wrote: > Hi rt-users, > > is there any way, to keep RT from displaying the mail headers in > mails and the web interface? In file lib/rt/ui/web/manipulate.pm you have to change the line &rt::ui::web::print_transaction('all','received',$rt::req[$serial_num]{'t rans'}[$temp]{'content'}); into &rt::ui::web::print_transaction('^(date|from|to|cc)$','received',$rt::req [$serial_num]{'trans'}[$temp]{'content'}); With this patch, you'll only see the header fields date, from, to, cc. If you need more, just add them to the list... Hope this helps, Chris -- Christian Schwarz, F&F UNIX/Linux System Administrator F&F Computer Anwendungen Tel: 089/51727-0 und Unternehmensberatung GmbH Fax: 089/51727-111 Westendstr. 195 Mail:C.Schwarz at ff-muenchen.de D-80686 Muenchen http://www.ff-muenchen.de From jesse at pallas.eruditorum.org Fri Sep 29 16:09:54 2000 From: jesse at pallas.eruditorum.org (Jesse) Date: Fri, 29 Sep 2000 16:09:54 -0400 Subject: [rt-users] [fwd] Help with RT (from: jasa@agroislena.com) Message-ID: <20000929160954.Y4867@pallas.fsck.com> ----- Forwarded message from "Jos? Angel S?nchez A." ----- From: "Jos? Angel S?nchez A." To: Subject: Help with RT Date: Fri, 29 Sep 2000 13:28:42 -0400 X-Mailer: Microsoft Outlook Express 5.50.4133.2400 Disposition-Notification-To: Jos? Angel S?nchez A. Hi jesse, I?ve queue with the option Allow non-members to create requests checked when i send e-mail to the queue alias RT reply to me with this error. Original Message: To: trabajos at agroislena.com Subject: (Trabajos) - Impresi?n de Reportes Impresi?n de reportes de Impuesto. Reply: Subject: [Agroisle?a, C.A. #0] (_rt_system) RT Error: (Trabajos) - Impresi?n de Reportes There has been an error: There has been an error with your request: You don't have permission to create requests in this queue ----- End forwarded message ----- -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- Any e-mail sent to the SLA will immediately become the intellectual property of the SLA and the author of said message will enter into a period of indentured servitude which will last for a period of time no less than seven years. From jesse at fsck.com Fri Sep 29 16:30:15 2000 From: jesse at fsck.com (Jesse) Date: Fri, 29 Sep 2000 16:30:15 -0400 Subject: [rt-users] Cannot start web interface for rt In-Reply-To: <200009290423.e8T4NnI01803@mail11.jump.net>; from arclight@jump.net on Thu, Sep 28, 2000 at 11:23:49PM -0500 References: ; <20000928132944.B24159@camioneta.letras.de> <200009290423.e8T4NnI01803@mail11.jump.net> Message-ID: <20000929163015.C4867@pallas.fsck.com> *nod* we have a prereqs script for RT2. I'm trying not to spend too much time with RT1 right now. Though I have a couple patches to add and then roll 1.0.5.. On Thu, Sep 28, 2000 at 11:23:49PM -0500, arclight at jump.net wrote: > Hi, > > Take a look at: > > perl -e 'use CGI; print $CGI::VERSION, "\n";' > > I swore that 'require' or 'use' allowed you to specify a version > number after the module name but I might be confusing that with > 'use 5.005;' to specify the minumum allowable perl version. > > [insert sound of me rummaging through my perl books here] > > Ha! I knew it! p305 of Programming Perl (3d edition) explains it all. > The above code snippet returns 2.46 on my machine; let's see > what happens when I change the code to: > > perl -e 'use CGI 2.48; print $CGI::VERSION, "\n";' > > I get: > > CGI version 2.48 required--this is only version 2.46 at -e line 1. > BEGIN failed--compilation aborted at -e line 1. > > t might also be helpful if the installation scripts check that > $CGI::VERSION is greater than some tested minimum version > (2.32?) and spoot out the appropriate warning. > > Sorry for not including a patch; it should be Yet Another 5 Minute > Fix That I Can Never Find 5 Minutes For (having been there > myself). When I get back to the office next week I'll try to > contribute something more useful along these lines. > > hth, > > -- Bob > > On 28 Sep 00, at 13:29, Ralph Angenendt wrote: > > > Samulat, Peter wrote: > > > > > Now I get the next error in the apache errorlog: > > > > > > Undefined subroutine CGI::Vars (...) /opt/rt/bin/cgi/webrt.cgi > > > > It's in the , > > Question 2.6 - your CGI.pm is out of date. > > > > Ralph > > -- > > ______________________________________________________________________ > > ____ Ralph Angenendt | "Military justice is to justice what > > military http://www.letras.de | music is to music" ra at letras.de > > | -- Groucho Marx > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91 ------------------------------------------------------------- A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl