[rt-users] Sends back to orginator with there name in the headers

[Craig St George]

Hi I m seeing something werid here some times
Some times a ticket gets made say with the user name bill at bill.com and then 
we reply to that
form say support at abc.com

They get the reply and then they send back to rt and then they get an email 
form rt with there reply in it and it was addressed form them
Its rather werid
any ideas ?