[rt-users] webrt replies not mailed to requestor

[bill at daze.net]

Hello,

I installed RT a couple of nights ago and everything seems to be working
great, except one little detail (which happens to be a very important
one).  

Using the web interface, replying to a request does not request in an
e-mail sent to the requestor.  There are no error messages and no entry in
our mail log, web server error log, etc.  However, if I CC the reply to
someone, the CC does go through which makes me believe I don't have a
sendmail problem.  Any quick ideas why the mail does not get sent to the
requestor?  Anything else that you may need to know to help?

Verion info as requested by the FAQ included below.

% /usr/local/rt/bin/rt
Welcome to Request Tracker 1.0.4 (no patches installed or applied)

Apache 1.3.3 / sendmail 8.8.5

% uname -a
BSDI BSD/OS 3.1 Kernel #4

% perl -V
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
  Platform:
    osname=bsdos, osvers=3.1, archname=i386-bsdos
    uname='bsdos force.daze.net 3.1 bsdi bsdos 3.1 kernel #4: thu oct 16
16:16:5
2 mdt 1997
polk at corp.bsdi.com:amddemiurgehomepolksys-3.0patchescompilegeneric i3
86 '
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef useperlio=undef d_sfio=undef
  Compiler:
    cc='shlicc2', optimize='-O2', gccversion=2.7.2.1
    cppflags='-I/usr/local/include'
    ccflags ='-I/usr/local/include'
    stdchar='char', d_stdstdio=undef, usevfork=false
    intsize=4, longsize=4, ptrsize=4, doublesize=8
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    alignbytes=4, usemymalloc=n, prototype=define
  Linker and Libraries:
    ld='shlicc2', ldflags =' -L/usr/X11/lib -L/usr/local/lib'
    libpth=/usr/local/lib /usr/shlib /shlib /usr/lib /usr/X11/lib
    libs=-lrpc -lcurses -ltermcap -lXpm -lXaw -lXmu -lXt -lSM -lICE -lXext
-lX11
 -ldl -lm -lc
    libc=/usr/lib/libc.a, so=o, useshrplib=false, libperl=libperl.a
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=o, d_dlsymun=undef, ccdlflags=' '
    cccdlflags=' ', lddlflags='-r -L/usr/X11/lib -L/usr/local/lib'


Characteristics of this binary (from libperl):
  Built under bsdos
  Compiled at Nov  4 1999 22:57:38
  @INC:
    /usr/local/lib/perl5/5.00503/i386-bsdos
    /usr/local/lib/perl5/5.00503
    /usr/local/lib/perl5/site_perl/5.005/i386-bsdos
    /usr/local/lib/perl5/site_perl/5.005
    .