[rt-users] Merged tickets

[Frank Thommen]

we have the same "problem" with rt 1.0.3, but i thought it was a feature :-)

frank


> On Mon, Sep 18, 2000 at 12:23:03PM -0400, Jesse wrote:
> > What version of RT are you using and what interface is that biting you from?
> > It's a bug.
> > 
> 
> 
> 
> I'm using RT 1.0.2 via the web interface.  Is this fixed in a later version?
> 
> 
> 
> > > 
> > > When ticket 2 is merged into ticket 4 and after #4 is closed out I go back
> > > and look at ticket #2, I don't see the ticket.  All I see is 
> > > 
> > > 
> > > Request Number 2
> > > Subject none                                      
> > > Area none                                        
> > > Queue 
> > > Requestors
> > > Owner none                                       
> > > Status                                            
> > > Last User Contact Never contacted                  
> > > Current Priority                                    
> > > Final Priority                                       
> > > Due No date assigned                             
> > > Last Action Wed Dec 31 16:00:00 1969 ( ago)        
> > > Created Wed Dec 31 16:00:00 1969 ( ago)           
> > >  
> > >  
> > > 
> > > Is this normal behaivor for RT?  It would be nice if it actually displayed
> > > the ticket and that it was merged into ticket 4.
> > > 
> > > 
> > > 
> > > 
> > > 
> > > -Grant Miller    grant at pico.apple.com      x42917
> > > 
> > >  Unix Systems Admin, Engineering Compute Services
> > >  unix-support at pico.apple.com, http://www-ecs.apple.com
> > >  ECS Hotline: x44747
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
> > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > -------------------------------------------------------------
> > pretty soon we're going to HAVE to have hypertext mail!
> > 				--Tim Berners Lee. (8 Jan 1993 on www-talk)
> 
> -- 
> 
> -Grant Miller    grant at pico.apple.com      x42917
> 
>  Unix Systems Admin, Engineering Compute Services
>  unix-support at pico.apple.com, http://www-ecs.apple.com
>  ECS Hotline: x44747
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users



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Frank Thommen, Informatik Support Gruppe, D-INFK, ETH Zuerich
E-Mail: thommen at inf.ethz.ch; Tel: +41-1-63 36092 (Mo-Do)
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