[rt-users] Problem with losing refresh times

[Ryan Tucker]

On Wed, 4 Apr 2001 04:02:21 -0400 (EDT)
<cjones at qwestip.net> wrote:
> Im using RT 1.07, and I set it to refresh every minute.  The problem is
> that if I click a ticket and view it or do anything with it, when I click
> the "display queue" link at the bottom, the queue displays but all of the
> filter/refresh options are reset :(

I solve this one by having a little bookmark in my browser's Links bar
that goes to the queue page... hitting that gets me instantly back where
I want to be.  :-)

> Also is there a way to edit the HTML skeleton of the ticket in 1.07?  I
> would like to have the "display queue" button at the top as well as the
> bottom, maybe even right next to reply,take, etc....for long tickets its
> kind of a pain to have to scroll all the way down just to get to the link
> to redisplay the queue.

The solution above fixes this, but I also hacked this one as well... in
ui/web/manipulate.pm, there's a sub do_bar... mine looks like this
towards the end:

[...]
      if ($rt::req[$serial_num]{'status'} ne 'open') {

        print " | " .
&fdro_murl("do_req_open=true","summary","Open",0);
      }
# HACKED by rtucker - 26Jan01
        print " | <A HREF=\"$ScriptURL\">Display Queue</A>";
      print "</DIV>";
    }

This will give you a Display Queue option at the top of the ticket, and
a couple at the bottom.

> RT rules...when is 2.0 coming out? :-)

Generic answer:  When it's done.  :-)  -rt

-- 
Ryan Tucker <rtucker at netacc.net>             Network Operations Manager
NetAccess, Inc.                                  Phone: +1 716 419-8200
1159 Pittsford-Victor Road, Pittsford NY 14534   http://www.netacc.net/