[rt-users] Please help

[Grant Miller]

On Mon, Apr 23, 2001 at 03:25:33PM -0700, John Wong wrote:
> Hi,
> 
> I have just installed RT and relatd perl modules and apche on a PC running
> Solaris 8(Intel/86). But I don't seem to be able to find docs on how to 
> configure RT to work in a web browser.
> 
> Can someone please send me pointers/docs/URLs/templates, etc.
> Your help is very much appreciated!
> 
> The following have been installed:
> 
> 1. RT 1.0.7. installed /opt/rt.
> 2. Perl 5.6.1.
> 3. Mysql 3.22.25.
> 3. CGI 2.71.
> 4. CGI::Cookie 1.16.
> 5. Digest::MD5.
> 6. DBI.
> 7. Apache 1.3.9. installed /usr/local/apache.
> 8. Netscape 4.7.
> 
> I followed the instructions on the README file that comes with RT.
> I can create database, queues, and add users just fine. But I don't know how
> to use a web browser to access the database.
> 
> Thank you so much!
> 


Try:

http://yourwebserver/rt/webrt.cgi

For the Admin interface:  http://yourwebserver/rt/admin-webrt.cgi


Did you remember to add the following lines to your httpd.conf?

Alias /webrt/ "/path/to/rt/lib/images/"
ScriptAlias /rt/ "/path/to/rt/bin/cgi/"
	      

Did you remember to check your Apache error_log?



-Grant Miller    grant at pico.apple.com