From rco-ml at mail.com Wed Aug 1 00:56:10 2001 From: rco-ml at mail.com (Rafael Corvalan) Date: Wed, 01 Aug 2001 12:56:10 +0800 Subject: [rt-users] WHERE clause when using LimitXXX Message-ID: <20010801045610.26670.qmail@mail.com> Hi, How is the WHERE clause constructed when we call $Tickets->LimitXXXX? I know it depends on the field type, so if the field type is a date (for example LimitDate method) then "AND" is used. But this ENTRYAGGREGATOR is used between fields of the same type only? And what about fields of different types? For example, how can I create the following filters: 1) Status="new" OR Owner=2 Is the following correct?: $Tickets->LimitStatus("new"); $Tickets->LimitOwner(2); or a little more complex (but actually, that's what I want): 2) Status="new" OR ( Status="open" AND Owner=2) Thanks Rafael -- _______________________________________________ FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! http://www.net2phone.com/cgi-bin/link.cgi?143 From jesse at fsck.com Wed Aug 1 01:20:00 2001 From: jesse at fsck.com (Jesse) Date: Wed, 1 Aug 2001 01:20:00 -0400 Subject: [rt-users] WHERE clause when using LimitXXX In-Reply-To: <20010801045610.26670.qmail@mail.com>; from rco-ml@mail.com on Wed, Aug 01, 2001 at 12:56:10PM +0800 References: <20010801045610.26670.qmail@mail.com> Message-ID: <20010801012000.G18845@pallas.fsck.com> The WHERE Clause is generated by DBIx::SearchBuilder... It isn't as flexible as hand-hacking raw sequel. this may or may not be a win. Over time it's been getting more and more flexible and will continue to do so. at some point, dropping in raw SQL clauses should certainly be doable. I can't fully divine what your usage scenario is, but Limiting to (Status = 'new' OR Status = 'open') AND (Owner = '2' or Owner = $RT::Nobody->Id) may be what you want. If not, can you describe in english what you're trying to query for? -j On Wed, Aug 01, 2001 at 12:56:10PM +0800, Rafael Corvalan wrote: > Hi, > How is the WHERE clause constructed when we call $Tickets->LimitXXXX? > I know it depends on the field type, so if the field type is a date (for example LimitDate method) then "AND" is used. But this ENTRYAGGREGATOR is used between fields of the same type only? And what about fields of different types? > > For example, how can I create the following filters: > > 1) Status="new" OR Owner=2 > Is the following correct?: $Tickets->LimitStatus("new"); $Tickets->LimitOwner(2); > > or a little more complex (but actually, that's what I want): > > 2) Status="new" OR ( Status="open" AND Owner=2) > > Thanks > Rafael > -- > > _______________________________________________ > FREE Personalized E-mail at Mail.com > http://www.mail.com/?sr=signup > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! > http://www.net2phone.com/cgi-bin/link.cgi?143 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 that's security the same way that asking for directions to topeka and being told that a seal is a mammal is informative -robin at apocalypse.org From teo.dehesselle at uts.edu.au Wed Aug 1 01:20:05 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Wed, 01 Aug 2001 15:20:05 +1000 Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic... References: Message-ID: <3B679185.8A548AA0@uts.edu.au> Sanity wrote: > > Is anyone else using this setup and/or had problems with it? > > We have been using RT2 with Mod_ssl/Apache for about a week now and we > constantly get unable to find page error messages while using RT. If you > hit back and then submit or refresh the page it usually resolves the error > but is very annoying. As a test we switched RT2 back to a non-ssl > setup on the same server and now we no longer receive any error messages. > No problems at all for us - Solaris 8/Sparc, Apache 1.3.20, and mod_ssl-2.8.4-1.3.20 - We've also got mod_perl-1.25 (and perl 5.6.1) installed into apache. RT does get VERY slow, and seems to bring down apache to a crawl when viewing queues with lots of (more than 100) tickets. Anyone else had THAT problem ? -- T?o de Hesselle, Unix Systems Administrator University of Technology, Sydney From teo.dehesselle at uts.edu.au Wed Aug 1 01:24:08 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Wed, 01 Aug 2001 15:24:08 +1000 Subject: [rt-users] Email Viruses Message-ID: <3B679278.ED00FFA2@uts.edu.au> Recently we've been getting a lot of incoming email viruses from various members of the great unwashed. Has anyone got any procmail rules which help? -- T?o de Hesselle, Unix Systems Administrator University of Technology, Sydney From jesse at fsck.com Wed Aug 1 02:14:40 2001 From: jesse at fsck.com (Jesse) Date: Wed, 1 Aug 2001 02:14:40 -0400 Subject: [rt-users] WHERE clause when using LimitXXX In-Reply-To: ; from Rafael.Corvalan@linkvest.com on Wed, Aug 01, 2001 at 08:11:12AM +0200 References: Message-ID: <20010801021440.J18845@pallas.fsck.com> On Wed, Aug 01, 2001 at 08:11:12AM +0200, Rafael Corvalan wrote: > Just because if they are owned by someone, it should not be "new". It > was just a personal opinion... > But thinking more in depth, you're probably right. I can "Take" a ticket > because I know *I* will work on it, but just "Open" it 1 hour later. > > OK, I accept this idea. How can I know (I can do some tests, but I'd > prefer to have a logical way to know it) what will I obtain using: > > $Tickets->LimitOwner(VALUE => $RT::Nobody->Id); > $Tickets->LimitStatus(VALUE => "resolved", OPERATOR => "<>"); > $Tickets->LimitStatus(VALUE => "dead", OPERATOR => "<>"); > > > because of course this doesn't work, since there is a logicl OR between > the "Status" where clauses, and not an "AND". > In that case I could inverse and tell Status="new" or "Status"="open" > or..... OR you could use ENTRYAGGREGATOR => 'OR' in the LimitStatus statements. > > But am I sure that between the Owner limit and the status limit I am > using an AND clause? yes. that's currently built into SearchBuilder. > > -----Original Message----- > From: Jesse [mailto:jesse at fsck.com] > Sent: mercredi, 1. ao?t 2001 07:57 > To: Rafael Corvalan > Subject: Re: [rt-users] WHERE clause when using LimitXXX > > > What I guess I don't understand is why you want to see tickets that are > owned by someone already and new.. > > > On Wed, Aug 01, 2001 at 07:52:27AM +0200, Rafael Corvalan wrote: > > What I had in mind was somewhat different. I was thinking on: > > > > ( Owner = $RT::Nobody->Id AND Status != "resolved" AND Status != > > "dead" > > ) > > OR > > ( Status = "new" ) > > > > > > In fact, I created a new element that I display in index.html. This > > element should display every ticket that must be taken or open by > > someone in the team. This, in english means: > > > > > > Tickets not taken (The owner is Nobody) and which status means that > > something is still to be done > > > > OR > > > > Tickets taken or not but with Status "new" > > > > > > In other words, this element should always be empty. If I see > > something in this Element, I should immediately ask myself "Is there a > > > ticket in this element I sould work on"? And if a ticket remains too > > much time shown on this element, I should ask to someone in the team > > to take it. > > > > > > I hope I was clear.... > > > > > > > > -----Original Message----- > > From: Jesse [mailto:jesse at fsck.com] > > Sent: mercredi, 1. ao?t 2001 07:20 > > To: Rafael Corvalan > > Cc: rt-users at fsck.com > > Subject: Re: [rt-users] WHERE clause when using LimitXXX > > > > > > The WHERE Clause is generated by DBIx::SearchBuilder... It isn't as > > flexible as hand-hacking raw sequel. this may or may not be a win. > > Over time it's been getting more and more flexible and will continue > > to do so. at some point, dropping in raw SQL clauses should certainly > > be doable. > > > > I can't fully divine what your usage scenario is, but > > > > Limiting to (Status = 'new' OR Status = 'open') AND (Owner = '2' or > > Owner = $RT::Nobody->Id) may be what you want. If not, can you > > describe in english what you're trying to query for? > > > > -j > > On Wed, Aug 01, 2001 at 12:56:10PM +0800, Rafael Corvalan wrote: > > > Hi, > > > How is the WHERE clause constructed when we call > > > $Tickets->LimitXXXX? > > > I know it depends on the field type, so if the field type is a date > > > (for example LimitDate method) then "AND" is used. But this > > > ENTRYAGGREGATOR is used between fields of the same type only? And > what > > > > > about fields of different types? > > > > > > For example, how can I create the following filters: > > > > > > 1) Status="new" OR Owner=2 > > > Is the following correct?: $Tickets->LimitStatus("new"); > > > $Tickets->LimitOwner(2); > > > > > > or a little more complex (but actually, that's what I want): > > > > > > 2) Status="new" OR ( Status="open" AND Owner=2) > > > > > > Thanks > > > Rafael > > > -- > > > > > > _______________________________________________ > > > FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup > > > > > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes > > > free! http://www.net2phone.com/cgi-bin/link.cgi?143 > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > that's security the same way that asking for directions to topeka and > > being told that a seal is a mammal is informative > > -robin at apocalypse.org > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > I'm reasonably sure that at least two of the electric blue > kangeroos > I saw were real. > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. From jesse at fsck.com Wed Aug 1 02:23:29 2001 From: jesse at fsck.com (Jesse) Date: Wed, 1 Aug 2001 02:23:29 -0400 Subject: [rt-users] WHERE clause when using LimitXXX In-Reply-To: ; from Rafael.Corvalan@linkvest.com on Wed, Aug 01, 2001 at 08:22:04AM +0200 References: Message-ID: <20010801022329.K18845@pallas.fsck.com> Correct. On Wed, Aug 01, 2001 at 08:22:04AM +0200, Rafael Corvalan wrote: > Great. So then, are the following assumptions right: > > 1) Between two different fields (for example Status and Owner), > the operator used by the SearchBuilder is "AND" and cannot > be overriden. > > 2) For a specific field (for example Status), the operator > used depends on the field type, but can be overriden > using ENTRYAGGREGATOR > > ? Thanks. > > -----Original Message----- > From: Jesse [mailto:jesse at fsck.com] > Sent: mercredi, 1. ao?t 2001 08:15 > To: Rafael Corvalan > Cc: rt-users at fsck.com > Subject: Re: [rt-users] WHERE clause when using LimitXXX > > > > > > On Wed, Aug 01, 2001 at 08:11:12AM +0200, Rafael Corvalan wrote: > > Just because if they are owned by someone, it should not be "new". It > > was just a personal opinion... But thinking more in depth, you're > > probably right. I can "Take" a ticket because I know *I* will work on > > it, but just "Open" it 1 hour later. > > > > OK, I accept this idea. How can I know (I can do some tests, but I'd > > prefer to have a logical way to know it) what will I obtain using: > > > > $Tickets->LimitOwner(VALUE => $RT::Nobody->Id); > > $Tickets->LimitStatus(VALUE => "resolved", OPERATOR => "<>"); > > $Tickets->LimitStatus(VALUE => "dead", OPERATOR => "<>"); > > > > > > because of course this doesn't work, since there is a logicl OR > > between the "Status" where clauses, and not an "AND". In that case I > > could inverse and tell Status="new" or "Status"="open" or..... > > > OR you could use ENTRYAGGREGATOR => 'OR' in the LimitStatus statements. > > > > But am I sure that between the Owner limit and the status limit I am > > using an AND clause? > > yes. that's currently built into SearchBuilder. > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From Rehan at nha.co.za Wed Aug 1 04:26:19 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Wed, 1 Aug 2001 10:26:19 +0200 Subject: [rt-users] rt1-rt2 data import - owner changed to nobody Message-ID: I successfully imported data from rt1 to rt2 with the contributed import script, but for the ownership of the tickets. All ownership is changed to 'nobody' - anyone have any suggestions/fixes? Rehan van der Merwe From MikeB at digitalminds.net Wed Aug 1 09:40:00 2001 From: MikeB at digitalminds.net (Michael Bush) Date: Wed, 1 Aug 2001 08:40:00 -0500 (CDT) Subject: [rt-users] RT2 Web interface issue Again Message-ID: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> Hey Jesse / Everyone: I am new to the list but have been using RT 1.0.7 for some time now. Request Tracker has been a blessing and my clients love it. I am trying to get RT 2.0.4 working with PostgreSQL 7.0.3. I have everything installed (make testdeps gave me an OK on everything) and the make install went great. However, when going to the web interface, I get the following information displayed. It looks like a Mason issue but unsure. ---------------- snip ---------------------- <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> <& /Elements/MyTickets &> <& /Elements/MyRequests &> <& /Elements/Quicksearch &> ---------------- snip ----------------------- Any ideas on how to resolve the issue? I do have PerlHandler RT::Mason in my httpd.conf file. Thanks in advance. Regards, Mike Bush -- Digital Minds International http://www.DigitalMinds.net Tel: 615-661-7900 Fax: 615-661-7949 From adam at baz.org Wed Aug 1 10:08:40 2001 From: adam at baz.org (Adam Hirsch) Date: Wed, 1 Aug 2001 10:08:40 -0400 Subject: [rt-users] words of wisdom from the voice of experience Message-ID: <20010801100840.A2092@baz.org> If, hypothetically, one were to be mucking around with the keyword select frobs on the command line, and if, say, one were to run a command like this, naively thinking that you were trying to add a keyword called "log analysis" to your Keyword Select called "Area": rtadmin --queue ops --modify-keyword-select Area --name "log analysis" --single then you would (in theory) find that your queue which had previously been named "ops" would have changed its name to "log analysis." This might not exactly be what you had been looking to do. Assume, further, for the sake of argument, that you were doing this late at night, and that in your beer-fuddled state (assume beer. Always assume beer.) you thought that you had *created* a new queue, not *renamed* an old queue. As a result, you might just go to the web gui and uncheck the "Enabled" box for this queue, rendering it somewhat difficult to reach and causing you no end of worry as you go looking for your little lost queue. Say that you realize what you must have done and successfully change the queue name back to "ops" on the command line, but are unable to find any tool, cli or gui, that will re-enable a queue, once it's been disabled. Given all that (and it's an unlikely story, I'll admit), you might be able to reverse your mistake by performing the following actions: # mysql rt2 mysql> select id from Queues where Name = 'ops'; +----+ | id | +----+ | 1 | +----+ 1 row in set (0.00 sec) mysql> update Queues set Disabled = 0 where id = 1; mysql> quit; Yours for a more informed populace, Adam -- We should all just smell well and enjoy ourselves more. -Cary Grant adam hirsch From laus at suse.cz Wed Aug 1 10:14:58 2001 From: laus at suse.cz (Miroslav Laus) Date: Wed, 1 Aug 2001 16:14:58 +0200 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <1342.192.168.0.230.996673200.squirrel@192.168.0.100>; from MikeB@digitalminds.net on Wed, Aug 01, 2001 at 08:40:00AM -0500 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> Message-ID: <20010801161458.A11022@suse.cz> Hi! On Wed 01.Aug, Michael Bush wrote: > Hey Jesse / Everyone: > > I am new to the list but have been using RT 1.0.7 for some time now. > Request Tracker has been a blessing and my clients love it. I am trying to > get RT 2.0.4 working with PostgreSQL 7.0.3. I have everything installed > (make testdeps gave me an OK on everything) and the make install went great. > However, when going to the web interface, I get the following information > displayed. It looks like a Mason issue but unsure. > > > ---------------- snip ---------------------- > > <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> > <& /Elements/MyTickets &> > <& /Elements/MyRequests &> > > > <& /Elements/Quicksearch &> > > ---------------- snip ----------------------- > > Any ideas on how to resolve the issue? I do have PerlHandler RT::Mason in > my httpd.conf file. > I'm fighting the same problem. A day ago I've upgraded my perl from version 5 to 5.6.1. Just to be sure, I've recompiled my apache with mod_perl 1.26 again and did a clean install of RT 2.0.4. make testdeps is OK and I'm pretty sure I've installed all components from scratch after upgrading perl. Now, what RT gives is the screen meant above. And in the apache error-log I see following: <--snip--> [Wed Aug 1 10:00:41 2001] [notice] child pid 7977 exit signal Segmentation fault (11) [Wed Aug 1 10:00:41 2001] [notice] child pid 7976 exit signal Segmentation fault (11) [Wed Aug 1 10:00:52 2001] [notice] child pid 8001 exit signal Segmentation fault (11) [Wed Aug 1 10:00:52 2001] [notice] child pid 8000 exit signal Segmentation fault (11) [Wed Aug 1 10:00:52 2001] [notice] child pid 7999 exit signal Segmentation fault (11) <--/snip--> every time a try to access RT web interface. This is just a cut, it gives more segfaults than this five lines. Just to be exact, before upgrading perl all went OK :( Mirek From billy.gunn at porivo.com Wed Aug 1 11:19:23 2001 From: billy.gunn at porivo.com (Billy Gunn) Date: Wed, 1 Aug 2001 10:19:23 -0500 Subject: [rt-users] How to configure RT2 to Reply? Message-ID: I am trying to get replies to work in RT2 with little success. If I send a reply and monitor the maillog I can see that no reply is sent (I am not replying to the user doing the action). I have seen a large amount of discussion on this topic in the archives but no solution. The best I could find was a response to a similar question by Jesse: -------------- On Tue, May 22, 2001 at 11:36:53PM -0600, Wozz wrote: The only scrips is for an autoreply. I may just have had an 'ah-ha' moment. Is there no default action for when you send a reply? Do I have to add a scrip to have reply's sent when I do a reply? On Wed, May 23, 2001 at 12:57:30AM -0400, Jesse wrote: Correct. RT2 is rather more configurable than RT1 was. If you want it to send mail, you need to configure it to do so ;) -------------- When I access the modify scrips page I do not see a condition or action for reply/respond. Any suggestion on how to add a scrip to get reply to work? Thanks, Billy Gunn From clark at ruminary.org Wed Aug 1 11:02:19 2001 From: clark at ruminary.org (clark shishido) Date: Wed, 1 Aug 2001 08:02:19 -0700 Subject: [rt-users] Email Viruses In-Reply-To: <3B679278.ED00FFA2@uts.edu.au>; from teo.dehesselle@uts.edu.au on Wed, Aug 01, 2001 at 03:24:08PM +1000 References: <3B679278.ED00FFA2@uts.edu.au> Message-ID: <20010801080219.A32648@ruminary.org> On Wed, Aug 01, 2001 at 03:24:08PM +1000, Teo de Hesselle wrote: > > Recently we've been getting a lot of incoming email viruses from various > members of the great unwashed. > > Has anyone got any procmail rules which help? > I use this on my primary email gateway: http://www.impsec.org/email-tools/procmail-security.html there's also a variant at: http://mailtools.anomy.net/ --clark From Rehan at nha.co.za Wed Aug 1 11:10:58 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Wed, 1 Aug 2001 17:10:58 +0200 Subject: [rt-users] Memory problem when searching Message-ID: When doing searches for relatively large batches of tickets (+/- 5000 tickets) my machine just grinds to a halt. If I do the same search on RT1 on the same dataset, there is no problem. At first I thought it was lack of resources, but I have upgraded to a 1G 256M machine, and still it stalls. Is RT2 so much more memory intensive, or am I misconfigured? It happens especially on the searches. Apache, Perl, mod_perl are all installed with rpms (RH 7.1), so I am not sure if mod_perl is installed as a DSO, or if this could at all be the problem as noted in the documentation. Any suggestions on how I can configure Apache/WebRT to work better? Rehan van der Merwe From snolan at virl.bc.ca Wed Aug 1 12:30:16 2001 From: snolan at virl.bc.ca (Steve Nolan) Date: Wed, 01 Aug 2001 09:30:16 -0700 Subject: [rt-users] rt1-rt2 data import - owner changed to nobody Message-ID: I had the same problem on my first import. In your config.pm, make sure you haven't set a password length restriction on your users. If your existing users have passwords that don't meet the criteria, they won't be imported with their existing permissions, and can't take ownership of any tickets. Steve Nolan Vancouver Island Regional Library Systems Support Services >>> Rehan van der Merwe 08/01/01 01:26AM >>> I successfully imported data from rt1 to rt2 with the contributed import script, but for the ownership of the tickets. All ownership is changed to 'nobody' - anyone have any suggestions/fixes? From feargal at thecia.ie Wed Aug 1 13:05:27 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Wed, 1 Aug 2001 18:05:27 +0100 Subject: [rt-users] rt1-rt2 data import - owner changed to nobody In-Reply-To: References: Message-ID: <20010801180527.0dfd680b.feargal@thecia.ie> Good call... let me know if this fixes the problem, and I'll add it to the FAQ On Wed, 01 Aug 2001 09:30:16 -0700 "Steve Nolan" wrote: > I had the same problem on my first import. In your config.pm, make sure > you haven't set a password length restriction on your users. If your existing > users have passwords that don't meet the criteria, they won't be imported > with their existing permissions, and can't take ownership of any tickets. > > Steve Nolan > Vancouver Island Regional Library > Systems Support Services > > > > >>> Rehan van der Merwe 08/01/01 01:26AM >>> > I successfully imported data from rt1 to rt2 with the contributed import > script, but for the ownership of the tickets. All ownership is changed to > 'nobody' - anyone have any suggestions/fixes? > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From jesse at fsck.com Wed Aug 1 13:46:15 2001 From: jesse at fsck.com (Jesse) Date: Wed, 1 Aug 2001 13:46:15 -0400 Subject: [rt-users] Memory problem when searching In-Reply-To: ; from Rehan@nha.co.za on Wed, Aug 01, 2001 at 05:10:58PM +0200 References: Message-ID: <20010801134615.X18845@pallas.fsck.com> Try limiting the resultset to 10/25/50/100 tickets per page. On Wed, Aug 01, 2001 at 05:10:58PM +0200, Rehan van der Merwe wrote: > When doing searches for relatively large batches of tickets (+/- 5000 > tickets) my machine just grinds to a halt. If I do the same search on RT1 > on the same dataset, there is no problem. > > At first I thought it was lack of resources, but I have upgraded to a 1G > 256M machine, and still it stalls. Is RT2 so much more memory intensive, or > am I misconfigured? It happens especially on the searches. > > Apache, Perl, mod_perl are all installed with rpms (RH 7.1), so I am not > sure if mod_perl is installed as a DSO, or if this could at all be the > problem as noted in the documentation. > > Any suggestions on how I can configure Apache/WebRT to work better? > > Rehan van der Merwe > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From jesse at fsck.com Wed Aug 1 13:48:16 2001 From: jesse at fsck.com (Jesse) Date: Wed, 1 Aug 2001 13:48:16 -0400 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010801161458.A11022@suse.cz>; from laus@suse.cz on Wed, Aug 01, 2001 at 04:14:58PM +0200 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> <20010801161458.A11022@suse.cz> Message-ID: <20010801134816.Y18845@pallas.fsck.com> The display of <& blah &> means that you haven't properly configured apache to use RT's mod_perl handler. I suspect that the segfaults are related to mod_perl being compiled as a dso. -j On Wed, Aug 01, 2001 at 04:14:58PM +0200, Miroslav Laus wrote: > Hi! > > On Wed 01.Aug, Michael Bush wrote: > > Hey Jesse / Everyone: > > > > I am new to the list but have been using RT 1.0.7 for some time now. > > Request Tracker has been a blessing and my clients love it. I am trying to > > get RT 2.0.4 working with PostgreSQL 7.0.3. I have everything installed > > (make testdeps gave me an OK on everything) and the make install went great. > > However, when going to the web interface, I get the following information > > displayed. It looks like a Mason issue but unsure. > > > > > > ---------------- snip ---------------------- > > > > <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> > > <& /Elements/MyTickets &> > > <& /Elements/MyRequests &> > > > > > > <& /Elements/Quicksearch &> > > > > ---------------- snip ----------------------- > > > > Any ideas on how to resolve the issue? I do have PerlHandler RT::Mason in > > my httpd.conf file. > > > > I'm fighting the same problem. A day ago I've upgraded my perl > from version 5 to 5.6.1. Just to be sure, I've recompiled my apache > with mod_perl 1.26 again and did a clean install of RT 2.0.4. > make testdeps is OK and I'm pretty sure I've installed all components > from scratch after upgrading perl. Now, what RT gives is the screen > meant above. And in the apache error-log I see following: > > <--snip--> > [Wed Aug 1 10:00:41 2001] [notice] child pid 7977 exit signal Segmentation fault (11) > [Wed Aug 1 10:00:41 2001] [notice] child pid 7976 exit signal Segmentation fault (11) > [Wed Aug 1 10:00:52 2001] [notice] child pid 8001 exit signal Segmentation fault (11) > [Wed Aug 1 10:00:52 2001] [notice] child pid 8000 exit signal Segmentation fault (11) > [Wed Aug 1 10:00:52 2001] [notice] child pid 7999 exit signal Segmentation fault (11) > <--/snip--> > > every time a try to access RT web interface. This is just a cut, it gives > more segfaults than this five lines. > Just to be exact, before upgrading perl all went OK :( > > Mirek > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 As I sit here alone looking at green text on a laptop in a mostly bare room listening to loud music wearing all black, I realize that that it is much less cool in real life :) --Richard Tibbetts From jesse at fsck.com Wed Aug 1 13:52:22 2001 From: jesse at fsck.com (Jesse) Date: Wed, 1 Aug 2001 13:52:22 -0400 Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic... In-Reply-To: <3B679185.8A548AA0@uts.edu.au>; from teo.dehesselle@uts.edu.au on Wed, Aug 01, 2001 at 03:20:05PM +1000 References: <3B679185.8A548AA0@uts.edu.au> Message-ID: <20010801135222.Z18845@pallas.fsck.com> On Wed, Aug 01, 2001 at 03:20:05PM +1000, Teo de Hesselle wrote: > > RT does get VERY slow, and seems to bring down apache to a crawl when > viewing queues with lots of (more than 100) tickets. Anyone else had > THAT problem ? Limiting the number of results per page should deal with that for you. There are some performance tweaks to DBIx::SearchBuilder that could be made, so RT could easily cache data from ancillary columns, like watchers and areas that would speed all this up a lot. If anyone is interested sponsoring that work, they should ping me off-list. -j > > -- > T?o de Hesselle, > Unix Systems Administrator > > University of Technology, Sydney > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From Rafael.Corvalan at linkvest.com Wed Aug 1 02:22:04 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Wed, 1 Aug 2001 08:22:04 +0200 Subject: [rt-users] WHERE clause when using LimitXXX Message-ID: Great. So then, are the following assumptions right: 1) Between two different fields (for example Status and Owner), the operator used by the SearchBuilder is "AND" and cannot be overriden. 2) For a specific field (for example Status), the operator used depends on the field type, but can be overriden using ENTRYAGGREGATOR ? Thanks. -----Original Message----- From: Jesse [mailto:jesse at fsck.com] Sent: mercredi, 1. ao?t 2001 08:15 To: Rafael Corvalan Cc: rt-users at fsck.com Subject: Re: [rt-users] WHERE clause when using LimitXXX On Wed, Aug 01, 2001 at 08:11:12AM +0200, Rafael Corvalan wrote: > Just because if they are owned by someone, it should not be "new". It > was just a personal opinion... But thinking more in depth, you're > probably right. I can "Take" a ticket because I know *I* will work on > it, but just "Open" it 1 hour later. > > OK, I accept this idea. How can I know (I can do some tests, but I'd > prefer to have a logical way to know it) what will I obtain using: > > $Tickets->LimitOwner(VALUE => $RT::Nobody->Id); > $Tickets->LimitStatus(VALUE => "resolved", OPERATOR => "<>"); > $Tickets->LimitStatus(VALUE => "dead", OPERATOR => "<>"); > > > because of course this doesn't work, since there is a logicl OR > between the "Status" where clauses, and not an "AND". In that case I > could inverse and tell Status="new" or "Status"="open" or..... OR you could use ENTRYAGGREGATOR => 'OR' in the LimitStatus statements. > > But am I sure that between the Owner limit and the status limit I am > using an AND clause? yes. that's currently built into SearchBuilder. From grass-bugs at intevation.de Wed Aug 1 05:32:17 2001 From: grass-bugs at intevation.de (Bernhard Reiter via RT) Date: Wed, 1 Aug 2001 11:32:17 +0200 (CEST) Subject: [rt-users] [bug #777] (grass) Your WebRT is open to the Intenet and... Message-ID: <20010801093217.AA869139F6@mailman.intevation.de> Hi Jonathan, thanks for letting us know that we are prominent in the google database. We deliberatly have the GRASS queue open to the public as GRASS is Free Software and developed in an open way. It looks like there are not many RT installations for free software development or other tasks where the public can see the tickets. I have send a carbon-copy of this mail to the rt-users list as it demonstrated two things: They should still have some more information about the old, but proven rt versions (e.e. 1.0.7) on their webpages and a link page to prominent rt installations like the grass queue. Regards, Bernhard guest wrote (Wed, Aug 1 2001 11:15:48): > Subject: Your WebRT is open to the Intenet and... > > ..you come up as the number one search for WebRT on google.com > > Are you sure you want the world to be able to see your ticket queues? > > Kind regards > > Jonathan Davis > Operational Support Manager > Datagate Network Solutions Ltd -------------------------------------------- Managed by Request Tracker From ayan.kayal at yale.edu Wed Aug 1 13:54:57 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Wed, 1 Aug 2001 13:54:57 -0400 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010801134816.Y18845@pallas.fsck.com> Message-ID: To confirm, I had seg faults like crazy until I reinstalled mod_perl. It didn't take very well as a DSO. O- ~ARK Hmedicine.com, Inc. > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse > Sent: Wednesday, August 01, 2001 1:48 PM > To: Miroslav Laus > Cc: Michael Bush; rt-users at lists.fsck.com > Subject: Re: [rt-users] RT2 Web interface issue Again > > > The display of <& blah &> means that you haven't properly configured > apache to use RT's mod_perl handler. I suspect that the segfaults are > related to mod_perl being compiled as a dso. > > -j > > On Wed, Aug 01, 2001 at 04:14:58PM +0200, Miroslav Laus wrote: > > Hi! > > > > On Wed 01.Aug, Michael Bush wrote: > > > Hey Jesse / Everyone: > > > > > > I am new to the list but have been using RT 1.0.7 for some time now. > > > Request Tracker has been a blessing and my clients love it. > I am trying to > > > get RT 2.0.4 working with PostgreSQL 7.0.3. I have > everything installed > > > (make testdeps gave me an OK on everything) and the make > install went great. > > > However, when going to the web interface, I get the following > information > > > displayed. It looks like a Mason issue but unsure. > > > > > > > > > ---------------- snip ---------------------- > > > > > > <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> > > > <& /Elements/MyTickets &> > > > <& /Elements/MyRequests &> > > > > > > > > > > <& /Elements/Quicksearch &> > > > > > > ---------------- snip ----------------------- > > > > > > Any ideas on how to resolve the issue? I do have PerlHandler > RT::Mason in > > > my httpd.conf file. > > > > > > > I'm fighting the same problem. A day ago I've upgraded my perl > > from version 5 to 5.6.1. Just to be sure, I've recompiled my apache > > with mod_perl 1.26 again and did a clean install of RT 2.0.4. > > make testdeps is OK and I'm pretty sure I've installed all components > > from scratch after upgrading perl. Now, what RT gives is the screen > > meant above. And in the apache error-log I see following: > > > > <--snip--> > > [Wed Aug 1 10:00:41 2001] [notice] child pid 7977 exit signal > Segmentation fault (11) > > [Wed Aug 1 10:00:41 2001] [notice] child pid 7976 exit signal > Segmentation fault (11) > > [Wed Aug 1 10:00:52 2001] [notice] child pid 8001 exit signal > Segmentation fault (11) > > [Wed Aug 1 10:00:52 2001] [notice] child pid 8000 exit signal > Segmentation fault (11) > > [Wed Aug 1 10:00:52 2001] [notice] child pid 7999 exit signal > Segmentation fault (11) > > <--/snip--> > > > > every time a try to access RT web interface. This is just a > cut, it gives > > more segfaults than this five lines. > > Just to be exact, before upgrading perl all went OK :( > > > > Mirek From teo.dehesselle at uts.edu.au Wed Aug 1 21:28:23 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Thu, 02 Aug 2001 11:28:23 +1000 Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic... References: <3B679185.8A548AA0@uts.edu.au> <20010801135222.Z18845@pallas.fsck.com> Message-ID: <3B68ACB7.75CDFAC7@uts.edu.au> Jesse wrote: > > On Wed, Aug 01, 2001 at 03:20:05PM +1000, Teo de Hesselle wrote: > > > > RT does get VERY slow, and seems to bring down apache to a crawl when > > viewing queues with lots of (more than 100) tickets. Anyone else had > > THAT problem ? > > Limiting the number of results per page should deal with that for you. Errr Okay. But the default is 'unlimited', which will try to display 500 tickets, but will instead bring the whole apache server down to a crawl. I suppose I should wander the twisty maze of code that is RT until I find where it sets this... -- T?o de Hesselle, | Kites rise higest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From darrell at magpage.com Wed Aug 1 22:29:31 2001 From: darrell at magpage.com (Darrell Hyde) Date: Wed, 1 Aug 2001 22:29:31 -0400 (EDT) Subject: [rt-users] delete a queue... Message-ID: Is there a way to delete all of my queues and messages and start fresh? Basically I did an import a week ago to start testing rt2 and now that I have it ready to go live, I'd like to delete all of my rt2 queues and messages and import the current data. From mfrick at learnedsolutions.com Thu Aug 2 00:00:02 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 2 Aug 2001 13:30:02 +0930 Subject: [rt-users] Opening a file Message-ID: <07b301c11b07$9b70b360$4258190a@adlw2k07> I appologise for this not being a 100% rt problem and more a prob I am having in modifying rt. I will make document this minor change to rt and pass on the relevant code if wanted but atm I am stuck on what should be a simple enuff problem to solve. This is probably not an rt specific problem but a problem I am getting in trying to modify one of the perl files involved in rt. the modifications I am making involves opening a plain text file for reading which is fine but then opening it for writing later in the script which is failing. file being modified is /usr/local/rt/lib/rt/database/manipulate.pm it is opening text file for reading (successfully) /usr/local/textfiles/XXX.txt but can not open the same file for writing. XXX.txt has been set to chmod 775 and even tried at 777 to no avail commands being used are open FILE, $textfile or die "Cannot open $stuff for read: $!"; #this is successfull close (FILE); and .... open FILE, >>$textfile or die "Cannot open $tutorfile for write : $!"; #this is unsuccessfull close (FILE); I have tried with ownership rt:rt, root:root and even nobody on the text file any suggestions from the guru's out there btw. this is on linux 7.1 thanks Matthew Frick From MikeB at digitalminds.net Thu Aug 2 00:11:22 2001 From: MikeB at digitalminds.net (Michael Bush) Date: Thu, 2 Aug 2001 00:11:22 -0400 (EDT) Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010801134816.Y18845@pallas.fsck.com> References: <20010801134816.Y18845@pallas.fsck.com> Message-ID: <1988.192.168.0.230.996725482.squirrel@192.168.0.100> Hi Jesse/Everyone: I have just upgrade my mod_perl from 1.24 to mod_perl 1.26 via RPM and I still get the same problem. I am so close. Everything else seems to work. Any ideas? Any step by step instructions to resolve the issue? Regards, Mike Bush -- Digital Minds International http://www.DigitalMinds.net Tel: 615-661-7900 Fax: 615-661-7949 > The display of <& blah &> means that you haven't properly configured > apache to use RT's mod_perl handler. I suspect that the segfaults are > related to mod_perl being compiled as a dso. > > -j > > On Wed, Aug 01, 2001 at 04:14:58PM +0200, Miroslav Laus wrote: >> Hi! >> >> On Wed 01.Aug, Michael Bush wrote: >> > Hey Jesse / Everyone: >> > >> > I am new to the list but have been using RT 1.0.7 for some time now. >> > Request Tracker has been a blessing and my clients love it. I am >> > trying to get RT 2.0.4 working with PostgreSQL 7.0.3. I have >> > everything installed (make testdeps gave me an OK on everything) >> > and the make install went great. However, when going to the web >> > interface, I get the following information displayed. It looks >> > like a Mason issue but unsure. >> > >> > >> > ---------------- snip ---------------------- >> > >> > <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> <& >> > /Elements/MyTickets &> >> > <& /Elements/MyRequests &> >> > >> > >> > <& /Elements/Quicksearch &> >> > >> > ---------------- snip ----------------------- >> > >> > Any ideas on how to resolve the issue? I do have PerlHandler >> > RT::Mason in my httpd.conf file. >> > >> >> I'm fighting the same problem. A day ago I've upgraded my perl >> from version 5 to 5.6.1. Just to be sure, I've recompiled my apache >> with mod_perl 1.26 again and did a clean install of RT 2.0.4. >> make testdeps is OK and I'm pretty sure I've installed all components >> from scratch after upgrading perl. Now, what RT gives is the screen >> meant above. And in the apache error-log I see following: >> >> <--snip--> >> [Wed Aug 1 10:00:41 2001] [notice] child pid 7977 exit signal >> Segmentation fault (11) [Wed Aug 1 10:00:41 2001] [notice] child pid >> 7976 exit signal Segmentation fault (11) [Wed Aug 1 10:00:52 2001] >> [notice] child pid 8001 exit signal Segmentation fault (11) [Wed Aug >> 1 10:00:52 2001] [notice] child pid 8000 exit signal Segmentation >> fault (11) [Wed Aug 1 10:00:52 2001] [notice] child pid 7999 exit >> signal Segmentation fault (11) <--/snip--> >> >> every time a try to access RT web interface. This is just a cut, it >> gives more segfaults than this five lines. >> Just to be exact, before upgrading perl all went OK :( >> >> Mirek >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > As I sit here alone looking at green text on a laptop in a mostly bare > room listening to loud music wearing all black, I realize that that it > is much less cool in real life :) > --Richard Tibbetts > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From laus at suse.cz Thu Aug 2 01:37:45 2001 From: laus at suse.cz (Miroslav Laus) Date: Thu, 2 Aug 2001 07:37:45 +0200 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010801134816.Y18845@pallas.fsck.com>; from jesse@fsck.com on Wed, Aug 01, 2001 at 01:48:16PM -0400 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> <20010801161458.A11022@suse.cz> <20010801134816.Y18845@pallas.fsck.com> Message-ID: <20010802073745.B26922@suse.cz> On Wed 01.Aug, Jesse wrote: > The display of <& blah &> means that you haven't properly configured > apache to use RT's mod_perl handler. I suspect that the segfaults are > related to mod_perl being compiled as a dso. > This is my virtualhost configuration DocumentRoot /opt/rt2/WebRT/html ServerName rt2.xxxx.cz ServerAlias rt2 PerlModule Apache::DBI PerlRequire /opt/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason and I'm sure I've compiled mod_perl INTO apache, not as DSO. Any ideas now ? Mirek From darrinw at nixc.net Thu Aug 2 02:07:22 2001 From: darrinw at nixc.net (Darrin Walton) Date: Thu, 2 Aug 2001 06:07:22 +0000 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010802073745.B26922@suse.cz>; from laus@suse.cz on Thu, Aug 02, 2001 at 07:37:45AM +0200 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> <20010801161458.A11022@suse.cz> <20010801134816.Y18845@pallas.fsck.com> <20010802073745.B26922@suse.cz> Message-ID: <20010802060722.A965@nixc.net> Shouldn't it be: |+ |+ DocumentRoot /opt/rt2/WebRT/html |+ ServerName rt2.xxxx.cz |+ ServerAlias rt2 |+ |+ PerlModule Apache::DBI |+ PerlRequire /opt/rt2/bin/webmux.pl |+ SetHandler perl-script PerlHandler RT::Mason |+ |+ -- darrin walton, darrinw at nixc.net From laus at suse.cz Thu Aug 2 02:10:46 2001 From: laus at suse.cz (Miroslav Laus) Date: Thu, 2 Aug 2001 08:10:46 +0200 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010802060722.A965@nixc.net>; from darrinw@nixc.net on Thu, Aug 02, 2001 at 06:07:22AM +0000 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> <20010801161458.A11022@suse.cz> <20010801134816.Y18845@pallas.fsck.com> <20010802073745.B26922@suse.cz> <20010802060722.A965@nixc.net> Message-ID: <20010802081046.A28873@suse.cz> On Thu 02.Aug, Darrin Walton wrote: > Shouldn't it be: > > |+ > |+ DocumentRoot /opt/rt2/WebRT/html > |+ ServerName rt2.xxxx.cz > |+ ServerAlias rt2 > |+ > |+ PerlModule Apache::DBI > |+ PerlRequire /opt/rt2/bin/webmux.pl > |+ > > SetHandler perl-script > PerlHandler RT::Mason > > |+ > |+ > I'm sure it worked before. And while it was configured on the root of the VirtualHost, I think it was correct to omit tag. Mirek From darrinw at nixc.net Thu Aug 2 02:25:49 2001 From: darrinw at nixc.net (Darrin Walton) Date: Thu, 2 Aug 2001 06:25:49 +0000 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010802081046.A28873@suse.cz>; from laus@suse.cz on Thu, Aug 02, 2001 at 08:10:46AM +0200 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> <20010801161458.A11022@suse.cz> <20010801134816.Y18845@pallas.fsck.com> <20010802073745.B26922@suse.cz> <20010802060722.A965@nixc.net> <20010802081046.A28873@suse.cz> Message-ID: <20010802062549.B965@nixc.net> |+ I'm sure it worked before. And while it was configured on the root |+ of the VirtualHost, I think it was correct to omit tag. My RT installation is running as the root virtualhost (the machine only serves the ticketing system), and I have the location tags. Did you try to add those tags just to see what works? -- darrin walton, darrinw at nixc.net From laus at suse.cz Thu Aug 2 02:33:37 2001 From: laus at suse.cz (Miroslav Laus) Date: Thu, 2 Aug 2001 08:33:37 +0200 Subject: [rt-users] RT2 Web interface issue Again In-Reply-To: <20010802062549.B965@nixc.net>; from darrinw@nixc.net on Thu, Aug 02, 2001 at 06:25:49AM +0000 References: <1342.192.168.0.230.996673200.squirrel@192.168.0.100> <20010801161458.A11022@suse.cz> <20010801134816.Y18845@pallas.fsck.com> <20010802073745.B26922@suse.cz> <20010802060722.A965@nixc.net> <20010802081046.A28873@suse.cz> <20010802062549.B965@nixc.net> Message-ID: <20010802083337.A29948@suse.cz> > My RT installation is running as the root virtualhost (the machine only > serves the ticketing system), and I have the location tags. > > Did you try to add those tags just to see what works? > Of course, at this point I would try anything just to make it work :) Mirek From jesse at fsck.com Thu Aug 2 03:06:35 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 03:06:35 -0400 Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic... In-Reply-To: <3B68ACB7.75CDFAC7@uts.edu.au>; from teo.dehesselle@uts.edu.au on Thu, Aug 02, 2001 at 11:28:23AM +1000 References: <3B679185.8A548AA0@uts.edu.au> <20010801135222.Z18845@pallas.fsck.com> <3B68ACB7.75CDFAC7@uts.edu.au> Message-ID: <20010802030635.C22631@pallas.fsck.com> On Thu, Aug 02, 2001 at 11:28:23AM +1000, Teo de Hesselle wrote: > Jesse wrote: > > > > On Wed, Aug 01, 2001 at 03:20:05PM +1000, Teo de Hesselle wrote: > > > > > > RT does get VERY slow, and seems to bring down apache to a crawl when > > > viewing queues with lots of (more than 100) tickets. Anyone else had > > > THAT problem ? > > > > Limiting the number of results per page should deal with that for you. > > Errr Okay. But the default is 'unlimited', which will try to display 500 > tickets, but will instead bring the whole apache server down to a crawl. I > suppose I should wander the twisty maze of code that is RT until I find > where it sets this... The default probably bears changing. It worked fine throughout testing, but now that folks are throwing bigger ticket loads at rt..... You want to look at Listing/PickRestriction and /Elements/SelectResultsPerPage > > > -- > T?o de Hesselle, | Kites rise higest against > Unix Systems Administrator | the wind -- not with it. > | > University of Technology, Sydney | -- Winston Churchill > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music. % IP networks were intended to survive nuclear attack, but 12 year old kids with PCs were not part of the threat model. -- mycroft From feargal at thecia.ie Thu Aug 2 03:07:52 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Thu, 2 Aug 2001 08:07:52 +0100 Subject: [rt-users] delete a queue... In-Reply-To: References: Message-ID: <20010802080752.12b0d7e9.feargal@thecia.ie> make dropdb, then make install again. On Wed, 1 Aug 2001 22:29:31 -0400 (EDT) Darrell Hyde wrote: > Is there a way to delete all of my queues and messages and start fresh? > Basically I did an import a week ago to start testing rt2 and now that I > have it ready to go live, I'd like to delete all of my rt2 queues and > messages and import the current data. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From jesse at fsck.com Thu Aug 2 03:10:10 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 03:10:10 -0400 Subject: [rt-users] delete a queue... In-Reply-To: ; from darrell@magpage.com on Wed, Aug 01, 2001 at 10:29:31PM -0400 References: Message-ID: <20010802031010.D22631@pallas.fsck.com> sounds like you want a fresh install. just 'make dropdb' and reinstall. On Wed, Aug 01, 2001 at 10:29:31PM -0400, Darrell Hyde wrote: > Is there a way to delete all of my queues and messages and start fresh? > Basically I did an import a week ago to start testing rt2 and now that I > have it ready to go live, I'd like to delete all of my rt2 queues and > messages and import the current data. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 They'll take my private key when they pry it from my cold dead fingers! From feargal at thecia.ie Thu Aug 2 03:30:11 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Thu, 2 Aug 2001 08:30:11 +0100 Subject: [rt-users] [bug #777] (grass) Your WebRT is open to the Intenet and... In-Reply-To: <20010801093217.AA869139F6@mailman.intevation.de> References: <20010801093217.AA869139F6@mailman.intevation.de> Message-ID: <20010802083011.688d2fca.feargal@thecia.ie> And speaking of google... Looks like blueocean.com have bought a keyword from google for both 'WebRT' and 'Request Tracker', which links to their 'Track-It!' software. Evil... On Wed, 1 Aug 2001 11:32:17 +0200 (CEST) Bernhard Reiter via RT wrote: > Hi Jonathan, > thanks for letting us know that we are prominent in the google database. > We deliberatly have the GRASS queue open to the public > as GRASS is Free Software and developed in an open way. > It looks like there are not many RT installations for free software > development or other tasks where the public can see the tickets. > > I have send a carbon-copy of this mail to the rt-users list as > it demonstrated two things: They should still have some more information > about the old, but proven rt versions (e.e. 1.0.7) on their webpages > and a link page to prominent rt installations like the grass queue. > > Regards, > Bernhard > > guest wrote (Wed, Aug 1 2001 11:15:48): > > > Subject: Your WebRT is open to the Intenet and... > > > > ..you come up as the number one search for WebRT on google.com > > > > Are you sure you want the world to be able to see your ticket queues? > > > > Kind regards > > > > Jonathan Davis > > Operational Support Manager > > Datagate Network Solutions Ltd > > > -------------------------------------------- Managed by Request Tracker > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From jesse at fsck.com Thu Aug 2 03:40:12 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 03:40:12 -0400 Subject: [rt-users] [bug #777] (grass) Your WebRT is open to the Intenet and... In-Reply-To: <20010802083011.688d2fca.feargal@thecia.ie>; from feargal@thecia.ie on Thu, Aug 02, 2001 at 08:30:11AM +0100 References: <20010801093217.AA869139F6@mailman.intevation.de> <20010802083011.688d2fca.feargal@thecia.ie> Message-ID: <20010802034012.F22631@pallas.fsck.com> Yeah. I noticed that. But really, the fact that they're spending money to compete with little old me is rather flattering. ;) Jesse On Thu, Aug 02, 2001 at 08:30:11AM +0100, Feargal Reilly wrote: > And speaking of google... Looks like blueocean.com have bought a keyword from google for both 'WebRT' and 'Request Tracker', which links to their 'Track-It!' software. Evil... > > On Wed, 1 Aug 2001 11:32:17 +0200 (CEST) > Bernhard Reiter via RT wrote: > > > Hi Jonathan, > > thanks for letting us know that we are prominent in the google database. > > We deliberatly have the GRASS queue open to the public > > as GRASS is Free Software and developed in an open way. > > It looks like there are not many RT installations for free software > > development or other tasks where the public can see the tickets. > > > > I have send a carbon-copy of this mail to the rt-users list as > > it demonstrated two things: They should still have some more information > > about the old, but proven rt versions (e.e. 1.0.7) on their webpages > > and a link page to prominent rt installations like the grass queue. > > > > Regards, > > Bernhard > > > > guest wrote (Wed, Aug 1 2001 11:15:48): > > > > > Subject: Your WebRT is open to the Intenet and... > > > > > > ..you come up as the number one search for WebRT on google.com > > > > > > Are you sure you want the world to be able to see your ticket queues? > > > > > > Kind regards > > > > > > Jonathan Davis > > > Operational Support Manager > > > Datagate Network Solutions Ltd > > > > > > -------------------------------------------- Managed by Request Tracker > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > -- > Feargal Reilly, > Systems Administrator, > The CIA. > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From jesse at fsck.com Thu Aug 2 03:41:48 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 03:41:48 -0400 Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic... In-Reply-To: <3B68ACB7.75CDFAC7@uts.edu.au>; from teo.dehesselle@uts.edu.au on Thu, Aug 02, 2001 at 11:28:23AM +1000 References: <3B679185.8A548AA0@uts.edu.au> <20010801135222.Z18845@pallas.fsck.com> <3B68ACB7.75CDFAC7@uts.edu.au> Message-ID: <20010802034148.G22631@pallas.fsck.com> Ok. the default as of 2.0.5 will be 50 results per page. Sometime around 2.2, users will be able to configure things like this personally, but this should give folks a nice apparent speed boost. ;) -j On Thu, Aug 02, 2001 at 11:28:23AM +1000, Teo de Hesselle wrote: > Jesse wrote: > > > > On Wed, Aug 01, 2001 at 03:20:05PM +1000, Teo de Hesselle wrote: > > > > > > RT does get VERY slow, and seems to bring down apache to a crawl when > > > viewing queues with lots of (more than 100) tickets. Anyone else had > > > THAT problem ? > > > > Limiting the number of results per page should deal with that for you. > > Errr Okay. But the default is 'unlimited', which will try to display 500 > tickets, but will instead bring the whole apache server down to a crawl. I > suppose I should wander the twisty maze of code that is RT until I find > where it sets this... > > > -- > T?o de Hesselle, | Kites rise higest against > Unix Systems Administrator | the wind -- not with it. > | > University of Technology, Sydney | -- Winston Churchill > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From jesse at fsck.com Thu Aug 2 03:45:30 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 03:45:30 -0400 Subject: [rt-users] RT running problem In-Reply-To: <5.1.0.14.0.20010731212310.032ce790@pop3.cafe.tg>; from akp-adiel@cafe.tg on Tue, Jul 31, 2001 at 09:37:19PM +0000 References: <5.1.0.14.0.20010725030033.02cda220@pop3.cafe.tg> <5.1.0.14.0.20010731212310.032ce790@pop3.cafe.tg> Message-ID: <20010802034530.I22631@pallas.fsck.com> 1: looks like you haven't installed apache's headers properly, so libapreq can't build against them. 2: known bug in the apache::session install. it's trying to write to the 'test' database. a force install of that is safe. -jesse On Tue, Jul 31, 2001 at 09:37:19PM +0000, Adiel A. AKPLOGAN wrote: > Hello, > > I have install rt 1.0.7 and it is working fine. Now i'm trying to install > the latest version 2.0.4 but i have a lot of trouble!!!! > When i use fixdeps...it return two major error: > > 1 - when installing Apache::Cookie, it return this error > > In file included from apache_request.c:58: > apache_request.h:5:19: httpd.h: Aucun fichier ou r?pertoire de ce type > apache_request.h:6:25: http_config.h: Aucun fichier ou r?pertoire de ce type > apache_request.h:7:23: http_core.h: Aucun fichier ou r?pertoire de ce type > apache_request.h:8:22: http_log.h: Aucun fichier ou r?pertoire de ce type > apache_request.h:9:23: http_main.h: Aucun fichier ou r?pertoire de ce type > apache_request.h:10:27: http_protocol.h: Aucun fichier ou r?pertoire de ce type > apache_request.h:11:25: util_script.h: Aucun fichier ou r?pertoire de ce type > make[1]: *** [apache_request.o] Erreur 1 > make[1]: Quitte le r?pertoire `/root/.cpan/build/libapreq-0.31/c' > make: *** [subdirs] Erreur 2 > /usr/bin/make -- NOT OK > > 2 - When installing Apache::Session > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has gone > away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > (in cleanup) DBD::mysql::st execute failed: MySQL server has gone > away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > ***what this mean? My mysql daemon is properly running!!!, and accessible > by rt1.0.7!!****** > > t/99mysqllock.......ok > t/99mysqlstore......ok > t/99mysql...........DBI->connect(sessions) failed: Access denied for user: > '@localhost' to database 'sessions' at > blib/lib/Apache/Session/Lock/MySQL.pm line 36 > (in cleanup) DBI->connect(sessions) failed: Access denied for > user: '@localhost' to database 'sessions' at > blib/lib/Apache/Session/Lock/MySQL.pm line 36 > t/99mysql...........dubious > Test returned status 255 (wstat 65280, 0xff00) > DIED. FAILED tests 1-8 > Failed 8/8 tests, 0.00% okay > > Can someone ahve an idea on these errors? Why Apache::Session is trying to > access teh database session without user name? > > Thanks. > > --Adiel > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Mary had a crypto key / She kept it in escrow And everything that Mary said / The Feds were sure to know" -- Sam Simpson From jesse at fsck.com Thu Aug 2 03:59:45 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 03:59:45 -0400 Subject: [rt-users] Custom Scrips In-Reply-To: <20010730172430.P15245@luvewe.bonch.org>; from wozz+rt@wookie.net on Mon, Jul 30, 2001 at 05:24:30PM -0600 References: <20010730172430.P15245@luvewe.bonch.org> Message-ID: <20010802035945.N22631@pallas.fsck.com> [deleted question about developing scrips, not because it's not important, but because I don't have the energy or hand strength to answer just now] > Also, is there any plan to add arbitrary values to the keyword system? In > otherwords, I'd like to be able to add a keyword "MAC Address" and be able to enter > the MAC address of the system in question for each ticket. This would be a very > handy mechanism since it gives you some ad-hoc easily extensible database > possibilities. Any thoughts on this? That's not really doable with the current schema. One of the things under consideration for 2.2 is generic "custom field" support that would allow single and multi-value text-entry fields, as well as the current keyword selects. j > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 autoconf is your friend until it mysteriously stops working, at which point it is a snarling wolverine attached to your genitals by its teeth (that said, it's better than most of the alternatives) -- Nathan Mehl From dave at toad.net Thu Aug 2 03:59:15 2001 From: dave at toad.net (David C. Troy) Date: Thu, 2 Aug 2001 03:59:15 -0400 (EDT) Subject: [rt-users] Creating Ticket Externally in RT2 Message-ID: Hey All -- We do some wacky things with RT where we'd like to be able to create a ticket directly in the RT2 database, rather than through e-mail, CLI, or web interfaces. Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and I don't use 'deodorant,' etc.... What tables do we need to insert into? I'm thinking Tickets and Transactions ought to do it; any others? Are there any special gotchas on field contents in those tables? Any info appreciated. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From jesse at fsck.com Thu Aug 2 04:24:55 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 04:24:55 -0400 Subject: [rt-users] Creating Ticket Externally in RT2 In-Reply-To: ; from dave@toad.net on Thu, Aug 02, 2001 at 03:59:15AM -0400 References: Message-ID: <20010802042455.P22631@pallas.fsck.com> How directly do you mean? You really really really want to at least use RT's API to do it ($Ticket->Create). Failing that, you need to insert things into at least most of the following tables: Tickets Transactions Attachments Watchers ObjectKeywords On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote: > > Hey All -- > > We do some wacky things with RT where we'd like to be able to create a > ticket directly in the RT2 database, rather than through e-mail, CLI, or > web interfaces. > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and > I don't use 'deodorant,' etc.... > > What tables do we need to insert into? I'm thinking Tickets and > Transactions ought to do it; any others? Are there any special gotchas > on field contents in those tables? > > Any info appreciated. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "It's buried in the desert, got sand in it, melts Nazis. You know, the Ark of the Covenant" -- siva From Rehan at nha.co.za Thu Aug 2 04:16:23 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Thu, 2 Aug 2001 10:16:23 +0200 Subject: [rt-users] rt1-rt2 data import - owner changed to nobody Message-ID: Yes, this fixed the problem, thanks. Rehan van der Merwe -----Original Message----- From: Feargal Reilly [mailto:feargal at thecia.ie] Sent: 01 August 2001 19:05 To: rt-users at lists.fsck.com Subject: Re: [rt-users] rt1-rt2 data import - owner changed to nobody Good call... let me know if this fixes the problem, and I'll add it to the FAQ On Wed, 01 Aug 2001 09:30:16 -0700 "Steve Nolan" wrote: > I had the same problem on my first import. In your config.pm, make sure > you haven't set a password length restriction on your users. If your existing > users have passwords that don't meet the criteria, they won't be imported > with their existing permissions, and can't take ownership of any tickets. > > Steve Nolan > Vancouver Island Regional Library > Systems Support Services > > > > >>> Rehan van der Merwe 08/01/01 01:26AM >>> > I successfully imported data from rt1 to rt2 with the contributed import > script, but for the ownership of the tickets. All ownership is changed to > 'nobody' - anyone have any suggestions/fixes? > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. From dave at toad.net Thu Aug 2 04:37:35 2001 From: dave at toad.net (David C. Troy) Date: Thu, 2 Aug 2001 04:37:35 -0400 (EDT) Subject: [rt-users] Creating Ticket Externally in RT2 In-Reply-To: <20010802042455.P22631@pallas.fsck.com> Message-ID: Yeah, well, pretty directly... Basically I want to create a ticket from an ASP script talking to MySQL over MyODBC... yeah, I know, the horror.. :) I kind of want to know from the database what ticket number I get assigned, etc... getting perl involved on the Win platform gets way too silly. I figured if I could write to the tables directly that would be easiest. I'm thinking Tickets and Transactions will work as a minimal, barebones new ticket -- I control the content and it's just piddly text messages, so there's not a lot of variability there... Seem OK? Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 2 Aug 2001, Jesse wrote: > How directly do you mean? You really really really want to at least use > RT's API to do it ($Ticket->Create). > > Failing that, you need to insert things into at least most of the following tables: > > Tickets > Transactions > Attachments > Watchers > ObjectKeywords > > > > On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote: > > > > Hey All -- > > > > We do some wacky things with RT where we'd like to be able to create a > > ticket directly in the RT2 database, rather than through e-mail, CLI, or > > web interfaces. > > > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and > > I don't use 'deodorant,' etc.... > > > > What tables do we need to insert into? I'm thinking Tickets and > > Transactions ought to do it; any others? Are there any special gotchas > > on field contents in those tables? > > > > Any info appreciated. > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > "It's buried in the desert, got sand in it, melts Nazis. You know, > the Ark of the Covenant" -- siva > From jesse at fsck.com Thu Aug 2 04:40:24 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 04:40:24 -0400 Subject: [rt-users] Creating Ticket Externally in RT2 In-Reply-To: ; from dave@toad.net on Thu, Aug 02, 2001 at 04:37:35AM -0400 References: <20010802042455.P22631@pallas.fsck.com> Message-ID: <20010802044024.T22631@pallas.fsck.com> If I were you, I'd have the ASP script do a post to a custom web-create page and read back the result.....it's better not to let things other than RT get the db in a possibly inconsitent state. On Thu, Aug 02, 2001 at 04:37:35AM -0400, David C. Troy wrote: > > Yeah, well, pretty directly... Basically I want to create a ticket from an > ASP script talking to MySQL over MyODBC... yeah, I know, the horror.. :) > > I kind of want to know from the database what ticket number I get > assigned, etc... getting perl involved on the Win platform gets way too > silly. I figured if I could write to the tables directly that would be > easiest. > > I'm thinking Tickets and Transactions will work as a minimal, barebones > new ticket -- I control the content and it's just piddly text messages, so > there's not a lot of variability there... Seem OK? > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 2 Aug 2001, Jesse wrote: > > > How directly do you mean? You really really really want to at least use > > RT's API to do it ($Ticket->Create). > > > > Failing that, you need to insert things into at least most of the following tables: > > > > Tickets > > Transactions > > Attachments > > Watchers > > ObjectKeywords > > > > > > > > On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote: > > > > > > Hey All -- > > > > > > We do some wacky things with RT where we'd like to be able to create a > > > ticket directly in the RT2 database, rather than through e-mail, CLI, or > > > web interfaces. > > > > > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and > > > I don't use 'deodorant,' etc.... > > > > > > What tables do we need to insert into? I'm thinking Tickets and > > > Transactions ought to do it; any others? Are there any special gotchas > > > on field contents in those tables? > > > > > > Any info appreciated. > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > "It's buried in the desert, got sand in it, melts Nazis. You know, > > the Ark of the Covenant" -- siva > > > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From terry at tdce.com.au Thu Aug 2 04:45:03 2001 From: terry at tdce.com.au (Terence) Date: Thu, 2 Aug 2001 18:45:03 +1000 (EST) Subject: [rt-users] Closed Tickets In-Reply-To: <3B64BD3A.855DEE7C@uts.edu.au> Message-ID: > > Is there a way to have RT re-open a ticket if the requester or anyone > > else sends an email to that ticket? > > It does that by default, in RT1 and RT2 (though for v2, you need to grant > "ModifyTicket" to the requestor group). ...excellent FAQ, and answers my problem, I want tickets to stay closed... --- Terence C. Giufre-Sweetser +---------------------------------+--------------------------+ | TereDonn Telecommunications Ltd | Phone +61-[0]7-32369366 | | 1/128 Bowen St, SPRING HILL | FAX +61-[0]7-32369930 | | PO BOX 1054, SPRING HILL 4004 | Mobile +61-[0]414-663053 | | Queensland Australia | http://www.tdce.com.au | +---------------------------------+--------------------------+ From dave at toad.net Thu Aug 2 05:00:40 2001 From: dave at toad.net (David C. Troy) Date: Thu, 2 Aug 2001 05:00:40 -0400 (EDT) Subject: [rt-users] Creating Ticket Externally in RT2 In-Reply-To: <20010802044024.T22631@pallas.fsck.com> Message-ID: Yeah, you may be right... possibly an XML realtime interface. Thanks for the input. At least now if I decide to trash the database I know it wasn't a good idea. :) Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 2 Aug 2001, Jesse wrote: > If I were you, I'd have the ASP script do a post to a custom web-create page > and read back the result.....it's better not to let things other than RT get the db in a possibly inconsitent state. > > > On Thu, Aug 02, 2001 at 04:37:35AM -0400, David C. Troy wrote: > > > > Yeah, well, pretty directly... Basically I want to create a ticket from an > > ASP script talking to MySQL over MyODBC... yeah, I know, the horror.. :) > > > > I kind of want to know from the database what ticket number I get > > assigned, etc... getting perl involved on the Win platform gets way too > > silly. I figured if I could write to the tables directly that would be > > easiest. > > > > I'm thinking Tickets and Transactions will work as a minimal, barebones > > new ticket -- I control the content and it's just piddly text messages, so > > there's not a lot of variability there... Seem OK? > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > On Thu, 2 Aug 2001, Jesse wrote: > > > > > How directly do you mean? You really really really want to at least use > > > RT's API to do it ($Ticket->Create). > > > > > > Failing that, you need to insert things into at least most of the following tables: > > > > > > Tickets > > > Transactions > > > Attachments > > > Watchers > > > ObjectKeywords > > > > > > > > > > > > On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote: > > > > > > > > Hey All -- > > > > > > > > We do some wacky things with RT where we'd like to be able to create a > > > > ticket directly in the RT2 database, rather than through e-mail, CLI, or > > > > web interfaces. > > > > > > > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and > > > > I don't use 'deodorant,' etc.... > > > > > > > > What tables do we need to insert into? I'm thinking Tickets and > > > > Transactions ought to do it; any others? Are there any special gotchas > > > > on field contents in those tables? > > > > > > > > Any info appreciated. > > > > > > > > Dave > > > > > > > > ===================================================================== > > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > -- > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > "It's buried in the desert, got sand in it, melts Nazis. You know, > > > the Ark of the Covenant" -- siva > > > > > > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped > to the gills on mdma that you can't focus on any given line of text for more > than 10 seconds continuously." > -Nathan Mehl > From dave at toad.net Thu Aug 2 04:40:41 2001 From: dave at toad.net (David C. Troy) Date: Thu, 2 Aug 2001 04:40:41 -0400 (EDT) Subject: [rt-users] One more dumb question... In-Reply-To: Message-ID: And then I'll have them out of the way for a couple weeks... :) I want to customize the look of the Web UI a bit... 'Ticket History' sure is big, for example. Where do I do this? Apologies if this is an RTFM... I am R'ing the F'ing M as we speak but don't see it. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 2 Aug 2001, David C. Troy wrote: > > Yeah, well, pretty directly... Basically I want to create a ticket from an > ASP script talking to MySQL over MyODBC... yeah, I know, the horror.. :) > > I kind of want to know from the database what ticket number I get > assigned, etc... getting perl involved on the Win platform gets way too > silly. I figured if I could write to the tables directly that would be > easiest. > > I'm thinking Tickets and Transactions will work as a minimal, barebones > new ticket -- I control the content and it's just piddly text messages, so > there's not a lot of variability there... Seem OK? > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 2 Aug 2001, Jesse wrote: > > > How directly do you mean? You really really really want to at least use > > RT's API to do it ($Ticket->Create). > > > > Failing that, you need to insert things into at least most of the following tables: > > > > Tickets > > Transactions > > Attachments > > Watchers > > ObjectKeywords > > > > > > > > On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote: > > > > > > Hey All -- > > > > > > We do some wacky things with RT where we'd like to be able to create a > > > ticket directly in the RT2 database, rather than through e-mail, CLI, or > > > web interfaces. > > > > > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and > > > I don't use 'deodorant,' etc.... > > > > > > What tables do we need to insert into? I'm thinking Tickets and > > > Transactions ought to do it; any others? Are there any special gotchas > > > on field contents in those tables? > > > > > > Any info appreciated. > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > "It's buried in the desert, got sand in it, melts Nazis. You know, > > the Ark of the Covenant" -- siva > > > > From feargal at thecia.ie Thu Aug 2 05:58:35 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Thu, 2 Aug 2001 10:58:35 +0100 Subject: [rt-users] Creating Ticket Externally in RT2 In-Reply-To: References: <20010802044024.T22631@pallas.fsck.com> Message-ID: <20010802105835.4b87e791.feargal@thecia.ie> For rt1, I did a similar thing, so that people could fill in a form, hit submit, and be given a ticket number, without ever actually seeing RT. I wrote an expect/tcl script to interact with the CLI for this - It meant I could stay away from the horrid perl, but still have RT trigger things as it should. On Thu, 2 Aug 2001 05:00:40 -0400 (EDT) "David C. Troy" wrote: > > Yeah, you may be right... possibly an XML realtime interface. Thanks for > the input. At least now if I decide to trash the database I know it > wasn't a good idea. :) > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 2 Aug 2001, Jesse wrote: > > > If I were you, I'd have the ASP script do a post to a custom web-create page > > and read back the result.....it's better not to let things other than RT get the db in a possibly inconsitent state. > > > > > > On Thu, Aug 02, 2001 at 04:37:35AM -0400, David C. Troy wrote: > > > > > > Yeah, well, pretty directly... Basically I want to create a ticket from an > > > ASP script talking to MySQL over MyODBC... yeah, I know, the horror.. :) > > > > > > I kind of want to know from the database what ticket number I get > > > assigned, etc... getting perl involved on the Win platform gets way too > > > silly. I figured if I could write to the tables directly that would be > > > easiest. > > > > > > I'm thinking Tickets and Transactions will work as a minimal, barebones > > > new ticket -- I control the content and it's just piddly text messages, so > > > there's not a lot of variability there... Seem OK? > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > On Thu, 2 Aug 2001, Jesse wrote: > > > > > > > How directly do you mean? You really really really want to at least use > > > > RT's API to do it ($Ticket->Create). > > > > > > > > Failing that, you need to insert things into at least most of the following tables: > > > > > > > > Tickets > > > > Transactions > > > > Attachments > > > > Watchers > > > > ObjectKeywords > > > > > > > > > > > > > > > > On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote: > > > > > > > > > > Hey All -- > > > > > > > > > > We do some wacky things with RT where we'd like to be able to create a > > > > > ticket directly in the RT2 database, rather than through e-mail, CLI, or > > > > > web interfaces. > > > > > > > > > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and > > > > > I don't use 'deodorant,' etc.... > > > > > > > > > > What tables do we need to insert into? I'm thinking Tickets and > > > > > Transactions ought to do it; any others? Are there any special gotchas > > > > > on field contents in those tables? > > > > > > > > > > Any info appreciated. > > > > > > > > > > Dave > > > > > > > > > > ===================================================================== > > > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > > > > > > > _______________________________________________ > > > > > rt-users mailing list > > > > > rt-users at lists.fsck.com > > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > -- > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > > > "It's buried in the desert, got sand in it, melts Nazis. You know, > > > > the Ark of the Covenant" -- siva > > > > > > > > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped > > to the gills on mdma that you can't focus on any given line of text for more > > than 10 seconds continuously." > > -Nathan Mehl > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From Dirk.Haenelt at itl.justiz.sachsen.de Thu Aug 2 07:15:16 2001 From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt) Date: Thu, 02 Aug 2001 13:15:16 +0200 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 Message-ID: <3B693644.BC05EC57@itl.justiz.sachsen.de> hi, i have hier RT2 with dhandler/1.1.2.4 and a question: 1. when i click on an attachment, the html-page was deliver as text not html. 2. the attachment was not found: "Bad transaction number for attachment." this can i found in the html source. Is there such a bugfix for this problem? my second problem, i have fixed this in : ...rt2/WebRT/html/Ticket/Attachment/dhandler #### [root at rt Attachment]# diff dhandler dhandler.old 4,7d3 < # < # URL: http://server.de/Ticket/Attachment/307/245/ < # Arg: 307/245 < # 9,10c5,6 < $trans = $1; < $attach = $2; --- > $trans = $2; > $attach = $3; 19c15 < Abort("Bad transaction number ($trans) for attachment."); --- > Abort("Bad transaction number for attachment."); #### with this fix, i have found the next problem: the mimetype and filename for the attachment was not set correct.... can everbody help me ? regards -- Dirk Haenelt IT-Leitstelle JVA Dresden From darrell at magpage.com Thu Aug 2 08:06:37 2001 From: darrell at magpage.com (Darrell Hyde) Date: Thu, 2 Aug 2001 08:06:37 -0400 (EDT) Subject: [rt-users] delete a queue... In-Reply-To: <20010802031010.D22631@pallas.fsck.com> Message-ID: I'd made a number of souce code customizations that I didn't want to have to lose / restore from backup. I did find that dropping all data from the Tickets, Queues, and Transactions tables and then reimporting worked great. On Thu, 2 Aug 2001, Jesse wrote: > sounds like you want a fresh install. just 'make dropdb' and reinstall. > > > On Wed, Aug 01, 2001 at 10:29:31PM -0400, Darrell Hyde wrote: > > Is there a way to delete all of my queues and messages and start fresh? > > Basically I did an import a week ago to start testing rt2 and now that I > > have it ready to go live, I'd like to delete all of my rt2 queues and > > messages and import the current data. > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > They'll take my private key when they pry it from my cold dead fingers! > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From martin at schapendonk.org Thu Aug 2 09:12:06 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Thu, 2 Aug 2001 15:12:06 +0200 (CEST) Subject: [rt-users] Feature request: Add groups to "Watchers" In-Reply-To: Message-ID: Hi, In my attempt to make things really easy for me I found out that it isn't possible to add an entire group to "Watchers". I added all our local sysadmins to a group "SysAdmin" and I want to be able to designate this group as a queue watcher without having to add al group members one by one. But, this is not really fatal or something... just put it somewhere at the bottom of the wishlist. Regards, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From simon at onyx.net Thu Aug 2 09:57:41 2001 From: simon at onyx.net (Simon Woodward) Date: 02 Aug 2001 14:57:41 +0100 Subject: [rt-users] Stats Message-ID: <996760661.4632.30.camel@brockrigg.onyx.net> Hi All, As we are trying to increase the usage of RT within our operation, I have had the inevitable PHB / Suit type question of the ability to get reports and stats out of the system, some examples of this include: Average time to resolution (overall / per queue / per month etc) Number of new tickets (overall / per queue / per month etc) Faults per queue And anything else that one can think of. Basically I want to know if anyone has done anything like this, (I hate to reinvent the wheel), or if anyone has any suggestions ... unfortunatley management types like these easy to digest pretty graphs and reports so they can waffle on in their board meetings whilst everyone else gets on with the real work ;-) TIA Simon. From skritz01 at emerald.tufts.edu Thu Aug 2 10:35:26 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Thu, 02 Aug 2001 10:35:26 -0400 (EDT) Subject: [rt-users] Creating Ticket Externally in RT2 In-Reply-To: <20010802044024.T22631@pallas.fsck.com> Message-ID: On Thu, 2 Aug 2001, Jesse wrote: > If I were you, I'd have the ASP script do a post to a custom > web-create page and read back the result.....it's better not to let > things other than RT get the db in a possibly inconsitent state. How often does RT leave the db in a possibly inconsistent state? :P Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From skritz01 at emerald.tufts.edu Thu Aug 2 10:36:51 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Thu, 02 Aug 2001 10:36:51 -0400 (EDT) Subject: [rt-users] One more dumb question... In-Reply-To: Message-ID: On Thu, 2 Aug 2001, David C. Troy wrote: > I want to customize the look of the Web UI a bit... 'Ticket History' sure > is big, for example. Dave, I see your dumb question and raise you another. Any way to customize Ticket History so the most recent comments are on the *top* instead of the *bottom*? Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From jason at fiber-city.com Thu Aug 2 12:24:12 2001 From: jason at fiber-city.com (Jason Englander) Date: Thu, 2 Aug 2001 12:24:12 -0400 (EDT) Subject: [rt-users] Ticket # Message-ID: Has anyone figured out how to change the generated ticket number from 123 to something like 20010802-123 (yyyymmdd-#)? I'm using a mutilated (by me) version of RT 1.0.7 in production that basically just prepends yyyymmdd- in templates and what not to it to make it look that way, but I'd like to start using 2.0.4 and have it "really" use that format if possible. Jason -- Jason Englander Systems Administrator - FiberCity Networks From feargal at thecia.ie Thu Aug 2 12:59:09 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Thu, 2 Aug 2001 17:59:09 +0100 Subject: [rt-users] One more dumb question... In-Reply-To: References: Message-ID: <20010802175909.0c87b1ee.feargal@thecia.ie> > Any way to customize Ticket History so the most recent comments are on the > *top* instead of the *bottom*? you should be able to edit rt2/lib/RT/Transactions.pm - look for the line Order => 'ASC' and change it to Order => 'DESC' That'll do it. > Sheeri Kritzer > Systems Administrator > University Systems Group > Tufts University > 617-627-3925 > skritz01 at emerald.tufts.edu > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From jesse at fsck.com Thu Aug 2 13:55:38 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 13:55:38 -0400 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 In-Reply-To: <3B693644.BC05EC57@itl.justiz.sachsen.de>; from Dirk.Haenelt@itl.justiz.sachsen.de on Thu, Aug 02, 2001 at 01:15:16PM +0200 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> Message-ID: <20010802135538.C16387@pallas.fsck.com> it looks like you're running an out of date copy of RT. what rev of RT did that autohandler come from? This was fixed a while back, to the best of my knowledge. On Thu, Aug 02, 2001 at 01:15:16PM +0200, Dirk Haenelt wrote: > hi, > i have hier RT2 with dhandler/1.1.2.4 and a question: > > 1. when i click on an attachment, the html-page was deliver as > text not html. > 2. the attachment was not found: "Bad transaction number for > attachment." > this can i found in the html source. > > Is there such a bugfix for this problem? > > my second problem, i have fixed this in : > ...rt2/WebRT/html/Ticket/Attachment/dhandler > #### > [root at rt Attachment]# diff dhandler dhandler.old > 4,7d3 > < # > < # URL: http://server.de/Ticket/Attachment/307/245/ > < # Arg: 307/245 > < # > 9,10c5,6 > < $trans = $1; > < $attach = $2; > --- > > $trans = $2; > > $attach = $3; > 19c15 > < Abort("Bad transaction number ($trans) for attachment."); > --- > > Abort("Bad transaction number for attachment."); > #### > > with this fix, i have found the next problem: the mimetype and filename > for > the attachment was not set correct.... > > can everbody help me ? > > regards > -- > Dirk Haenelt > IT-Leitstelle JVA Dresden > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 that's security the same way that asking for directions to topeka and being told that a seal is a mammal is informative -robin at apocalypse.org From Rafael.Corvalan at linkvest.com Thu Aug 2 14:50:10 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Thu, 2 Aug 2001 20:50:10 +0200 Subject: [rt-users] One more dumb question... Message-ID: On the file "ShowHistory" you should have a INIT section. On it, the following line: my $Transactions = $Ticket->Transactions; Add the following code just after that line: $Transactions->OrderBy( ALIAS => 'main', FIELD => 'Created', ORDER => 'DESC'); It should work. I didn't test it, but this work with another element I've wrote. This element show a "Reverse history summary" just before the history, with one line per transaction, and with an hyperlink to the transaction details in the detailed history. So, just looking at this summary, you know who did what. Just click on a link and you go to the details. See the attachement to see it if you want. If you also want this element, let me know. Rafael -----Original Message----- From: Sheeri Kritzer [mailto:skritz01 at emerald.tufts.edu] Sent: jeudi, 2. ao?t 2001 16:37 To: rt-users at lists.fsck.com Subject: Re: [rt-users] One more dumb question... On Thu, 2 Aug 2001, David C. Troy wrote: > I want to customize the look of the Web UI a bit... 'Ticket History' > sure is big, for example. Dave, I see your dumb question and raise you another. Any way to customize Ticket History so the most recent comments are on the *top* instead of the *bottom*? Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users -------------- next part -------------- A non-text attachment was scrubbed... Name: reversehistory.jpg Type: image/jpeg Size: 157228 bytes Desc: reversehistory.jpg URL: From mfrick at learnedsolutions.com Wed Aug 1 23:38:36 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 2 Aug 2001 13:08:36 +0930 Subject: [rt-users] opening a file for writing Message-ID: <075601c11b04$a6eddc70$4258190a@adlw2k07> This is probably not an rt specific problem but a problem I am getting in trying to modify one of the perl files involved in rt. the modifications I am making involves opening a plain text file for reading which is fine but then opening it for writing later in the script which is failing. file being modified is /usr/local/rt/lib/rt/database/manipulate.pm it is opening text file for reading (successfully) /usr/local/textfiles/XXX.txt but can not open the same file for writing. XXX.txt has been set to chmod 775 and even tried at 777 to no avail commands being used are open FILE, $textfile or die "Cannot open $stuff for read: $!"; #this is successfull close (FILE); and .... open FILE, >>$textfile or die "Cannot open $tutorfile for write : $!"; #this is unsuccessfull close (FILE); I have tried with ownership rt:rt, root:root and even nobody on the text file any suggestions from the guru's out there btw. this is on linux 7.1 thanks matthew frick From akp-adiel at cafe.tg Thu Aug 2 06:34:04 2001 From: akp-adiel at cafe.tg (Adiel A. AKPLOGAN) Date: Thu, 02 Aug 2001 10:34:04 +0000 Subject: [rt-users] RT running problem In-Reply-To: <20010802034530.I22631@pallas.fsck.com> References: <5.1.0.14.0.20010731212310.032ce790@pop3.cafe.tg> <5.1.0.14.0.20010725030033.02cda220@pop3.cafe.tg> <5.1.0.14.0.20010731212310.032ce790@pop3.cafe.tg> Message-ID: <5.1.0.14.0.20010802103102.03bbec70@pop3.cafe.tg> Tahnk you for your answer!, >1: looks like you haven't installed apache's headers properly, so libapreq >can't build against them. what do you sugest? did i have to reinstall appache server? or only the header? if i can install only the headers, do you where ican dowload one? >2: known bug in the apache::session install. it's trying to write to the >'test' database. a force install of that is safe. I use MCPAN to install it! please what is the syntaxe for force installation? Thank in advance for you help. --Adiel > >-jesse > > >On Tue, Jul 31, 2001 at 09:37:19PM +0000, Adiel A. AKPLOGAN wrote: > > Hello, > > > > I have install rt 1.0.7 and it is working fine. Now i'm trying to install > > the latest version 2.0.4 but i have a lot of trouble!!!! > > When i use fixdeps...it return two major error: > > > > 1 - when installing Apache::Cookie, it return this error > > > > In file included from apache_request.c:58: > > apache_request.h:5:19: httpd.h: Aucun fichier ou r?pertoire de ce type > > apache_request.h:6:25: http_config.h: Aucun fichier ou r?pertoire de ce > type > > apache_request.h:7:23: http_core.h: Aucun fichier ou r?pertoire de ce type > > apache_request.h:8:22: http_log.h: Aucun fichier ou r?pertoire de ce type > > apache_request.h:9:23: http_main.h: Aucun fichier ou r?pertoire de ce type > > apache_request.h:10:27: http_protocol.h: Aucun fichier ou r?pertoire de > ce type > > apache_request.h:11:25: util_script.h: Aucun fichier ou r?pertoire de > ce type > > make[1]: *** [apache_request.o] Erreur 1 > > make[1]: Quitte le r?pertoire `/root/.cpan/build/libapreq-0.31/c' > > make: *** [subdirs] Erreur 2 > > /usr/bin/make -- NOT OK > > > > 2 - When installing Apache::Session > > > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has gone > > away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > (in cleanup) DBD::mysql::st execute failed: MySQL server has gone > > away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > > > ***what this mean? My mysql daemon is properly running!!!, and accessible > > by rt1.0.7!!****** > > > > t/99mysqllock.......ok > > t/99mysqlstore......ok > > t/99mysql...........DBI->connect(sessions) failed: Access denied for user: > > '@localhost' to database 'sessions' at > > blib/lib/Apache/Session/Lock/MySQL.pm line 36 > > (in cleanup) DBI->connect(sessions) failed: Access denied for > > user: '@localhost' to database 'sessions' at > > blib/lib/Apache/Session/Lock/MySQL.pm line 36 > > t/99mysql...........dubious > > Test returned status 255 (wstat 65280, 0xff00) > > DIED. FAILED tests 1-8 > > Failed 8/8 tests, 0.00% okay > > > > Can someone ahve an idea on these errors? Why Apache::Session is trying to > > access teh database session without user name? > > > > Thanks. > > > > --Adiel > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > >-- >jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com >70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > "Mary had a crypto key / She kept it in escrow > And everything that Mary said / The Feds were sure to know" -- Sam > Simpson ------------------------------------------------------------------------------------ Adiel AKPLOGAN - Directeur des Nouvelles Technologies C at FENet - CAFE Informatique & t?l?communications - TG mailto:akp-adiel at cafe.tg - http://www.cafenet.tg - ICQ# 43233952 T?l. +228 255 555 | Mobile: +228 076 666 | Fax: +228 256 666 From sanity at fretzel.net Thu Aug 2 15:41:49 2001 From: sanity at fretzel.net (Sanity) Date: Thu, 2 Aug 2001 14:41:49 -0500 (CDT) Subject: [rt-users] What is 'Bookmark this search' supposed to do? Message-ID: It does not appear to work at all. Example, I do a search for all open and new tickets in my queue. Works great, shows tickets etc.. Now I click 'Bookmark this search' and it refreshes the window but no longer shows any tickets in the window. The search Criteria stay the same (IE new,open and in my queue) however no tickets are shown. Now I thought here maybe I should bookmark the actual link and RT2 would let me come back to it later via my bookmark, so I bookmark it (Using IE 5) and then click on my bookmark. The bookmark takes me to the search page with my previously defined search criteria but again has an empty ticket window. Now its quite possible that I am not using the bookmark feature as it was intended which is why I am asking for some clarification on what it should be doing. Thanks. System: Solaris 8 on SPARC platform hardware Apache 1.3.19 with mod_perl/mod_ssl/PHP4 RT 2.0.3 with a 'Delete my signature' patch. Perl 5.6.0 From jesse at fsck.com Thu Aug 2 15:52:09 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 15:52:09 -0400 Subject: [rt-users] What is 'Bookmark this search' supposed to do? In-Reply-To: ; from sanity@fretzel.net on Thu, Aug 02, 2001 at 02:41:49PM -0500 References: Message-ID: <20010802155209.L16387@pallas.fsck.com> you're running 2.0.3. 2.0.4 came out something on the order of less than a day later to fix just the issue you described. On Thu, Aug 02, 2001 at 02:41:49PM -0500, Sanity wrote: > It does not appear to work at all. > Example, > I do a search for all open and new tickets in my queue. Works great, > shows tickets etc.. > Now I click 'Bookmark this search' and it refreshes the window but no > longer shows any tickets in the window. The search Criteria stay the same > (IE new,open and in my queue) however no tickets are shown. > > Now I thought here maybe I should bookmark the actual link and RT2 would > let me come back to it later via my bookmark, so I bookmark it (Using IE > 5) and then click on my bookmark. > > The bookmark takes me to the search page with my previously defined > search criteria but again has an empty ticket window. > > Now its quite possible that I am not using the bookmark feature as it was > intended which is why I am asking for some clarification on what it should > be doing. > > > Thanks. > > System: > Solaris 8 on SPARC platform hardware > Apache 1.3.19 with mod_perl/mod_ssl/PHP4 > RT 2.0.3 with a 'Delete my signature' patch. > Perl 5.6.0 > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From matthew.zeier at thirdcoast.net Thu Aug 2 17:59:25 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Thu, 2 Aug 2001 16:59:25 -0500 Subject: [rt-users] ticket summery in "resolved" emails Message-ID: <20010802165925.O27960@thirdcoast.net> What's the variable to print out a summary of the requestor's ticket when the status goes to closed? I had "{$Transaction->Content()}" but that appears not right. Ideally I'd like to print the original email/ticket along with the last entry (the resolution). - mz -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From jesse at fsck.com Thu Aug 2 18:16:09 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 18:16:09 -0400 Subject: [rt-users] ticket summery in "resolved" emails In-Reply-To: <20010802165925.O27960@thirdcoast.net>; from matthew.zeier@thirdcoast.net on Thu, Aug 02, 2001 at 04:59:25PM -0500 References: <20010802165925.O27960@thirdcoast.net> Message-ID: <20010802181609.M16387@pallas.fsck.com> There's not a single variable. you'll need to write code to search for the relevant transactions.... On Thu, Aug 02, 2001 at 04:59:25PM -0500, matthew zeier wrote: > > What's the variable to print out a summary of the requestor's ticket > when the status goes to closed? > > I had "{$Transaction->Content()}" but that appears not right. > > Ideally I'd like to print the original email/ticket along with the last > entry (the resolution). > > - mz > > -- > matthew zeier - "In mathematics you don't understand things. You just > get used to them." - John von Newmann > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Mary had a crypto key / She kept it in escrow And everything that Mary said / The Feds were sure to know" -- Sam Simpson From matthew.zeier at thirdcoast.net Thu Aug 2 20:07:12 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Thu, 2 Aug 2001 17:07:12 -0700 Subject: [rt-users] Changing From: header - how ? Message-ID: <003401c11bb0$3f0794a0$0b16160a@Desktop> The From: header is coming across as: From: "RT <\"Third Coast Customer Support\"" Where's that defined, such that I can remove the "RT" ? Management has different wants. -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From matthew.zeier at thirdcoast.net Thu Aug 2 20:08:53 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Thu, 2 Aug 2001 17:08:53 -0700 Subject: [rt-users] ticket summery in "resolved" emails References: <20010802165925.O27960@thirdcoast.net> <20010802181609.M16387@pallas.fsck.com> Message-ID: <004601c11bb0$7b450740$0b16160a@Desktop> > There's not a single variable. you'll need to write code to search > for the relevant transactions.... Humm. Can you point me to where in the code this should be inserted? I'll see what I can hack in. > On Thu, Aug 02, 2001 at 04:59:25PM -0500, matthew zeier wrote: > > > > What's the variable to print out a summary of the requestor's ticket > > when the status goes to closed? > > > > I had "{$Transaction->Content()}" but that appears not right. > > > > Ideally I'd like to print the original email/ticket along with the last > > entry (the resolution). > > From mfrick at learnedsolutions.com Thu Aug 2 21:39:03 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Fri, 3 Aug 2001 11:09:03 +0930 Subject: [rt-users] taint mode Message-ID: <00f701c11bbd$149f07e0$4258190a@adlw2k07> just a quick question as to wether rt1.0.7 has taint mode enabled in its perl scripts? From jesse at fsck.com Thu Aug 2 22:50:14 2001 From: jesse at fsck.com (Jesse) Date: Thu, 2 Aug 2001 22:50:14 -0400 Subject: [rt-users] Changing From: header - how ? In-Reply-To: <003401c11bb0$3f0794a0$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Thu, Aug 02, 2001 at 05:07:12PM -0700 References: <003401c11bb0$3f0794a0$0b16160a@Desktop> Message-ID: <20010802225014.V16387@pallas.fsck.com> sub SetReturnAddress in /home/jesse/projects/rt/lib/RT/Action/AutoReply.pm I'm pondering a change to make it default to the queue description, rather than RT. On Thu, Aug 02, 2001 at 05:07:12PM -0700, matthew zeier wrote: > The From: header is coming across as: > > From: "RT <\"Third Coast Customer Support\"" > > Where's that defined, such that I can remove the "RT" ? Management has > different wants. > > -- > matthew zeier - "In mathematics you don't understand things. You just > get used to them." - John von Newmann > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From damian at sentex.net Thu Aug 2 23:12:51 2001 From: damian at sentex.net (Damian Gerow) Date: Thu, 2 Aug 2001 23:12:51 -0400 Subject: [rt-users] Changing From: header - how ? Message-ID: <20010803031405.258F11133C@pallas.eruditorum.org> The way I've got it over here is: my $from_addr=$self->TicketObj->QueueObj->Name(); $self->SetHeader('From', "$from_addr <$replyto>"); And that sticks the name of the queue in instead of 'RT'. From Dirk.Haenelt at itl.justiz.sachsen.de Fri Aug 3 02:22:31 2001 From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt) Date: Fri, 03 Aug 2001 08:22:31 +0200 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> <20010802135538.C16387@pallas.fsck.com> Message-ID: <3B6A4327.E0DEBE79@itl.justiz.sachsen.de> Jesse schrieb: > > it looks like you're running an out of date copy of RT. what rev of > RT did that autohandler come from? This was fixed a while back, to the best > of my knowledge. hm, its look like a version 1-3-80. is this a rt2 version ? regards -- Dirk Haenelt IT-Leitstelle JVA Dresden From jesse at fsck.com Fri Aug 3 02:34:51 2001 From: jesse at fsck.com (Jesse) Date: Fri, 3 Aug 2001 02:34:51 -0400 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 In-Reply-To: <3B6A4327.E0DEBE79@itl.justiz.sachsen.de>; from Dirk.Haenelt@itl.justiz.sachsen.de on Fri, Aug 03, 2001 at 08:22:31AM +0200 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> <20010802135538.C16387@pallas.fsck.com> <3B6A4327.E0DEBE79@itl.justiz.sachsen.de> Message-ID: <20010803023451.X16387@pallas.fsck.com> That was a pre-release version of RT 2.0. You probably want to upgrade to 2.0.4 On Fri, Aug 03, 2001 at 08:22:31AM +0200, Dirk Haenelt wrote: > Jesse schrieb: > > > > it looks like you're running an out of date copy of RT. what rev of > > RT did that autohandler come from? This was fixed a while back, to the best > > of my knowledge. > > hm, > its look like a version 1-3-80. is this a rt2 version ? > > regards > -- > Dirk Haenelt > IT-Leitstelle JVA Dresden > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Any e-mail sent to the SLA will immediately become the intellectual property of the SLA and the author of said message will enter into a period of indentured servitude which will last for a period of time no less than seven years. From laus at suse.cz Fri Aug 3 02:35:08 2001 From: laus at suse.cz (Miroslav Laus) Date: Fri, 3 Aug 2001 08:35:08 +0200 Subject: [rt-users] Perl 5.6.1 issues Message-ID: <20010803083508.A31565@suse.cz> Hi, I tried to install RT2.0.4 on two of my servers - one has Perl 5.0x and one is Perl 5.6.1. The first with Perl 5.0x has Apache and mod_perl as DSO and everything works right. The second one has Apache built from source and mod_perl is compiled into Apache. But it won't worl - I get segfaults in my apache error-log and zero sized reply from the server (connection is broken). Any information on perl 5.6.1 issues in this way ? Bye, Mirek From Dirk.Haenelt at itl.justiz.sachsen.de Fri Aug 3 02:39:10 2001 From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt) Date: Fri, 03 Aug 2001 08:39:10 +0200 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> <20010802135538.C16387@pallas.fsck.com> <3B6A4327.E0DEBE79@itl.justiz.sachsen.de> <20010803023451.X16387@pallas.fsck.com> Message-ID: <3B6A470E.FC49BDDD@itl.justiz.sachsen.de> Jesse schrieb: > > That was a pre-release version of RT 2.0. You probably want to upgrade > to 2.0.4 thanks, now i have upgraded to the version 2-0-4 . but i have an error: raw error: error while executing /Search/Listing.html: Can't locate object method "FreezeLimits" via package "RT::Tickets" at /opt/rt2/WebRT/data/obj/Search/Listing.html line 126. HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" via package "RT::Tick...') called at /opt/rt2/WebRT/data/obj/Search/Listing.html line 126 HTML::Mason::Commands::__ANON__('ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', 'QueueOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9fff474)', 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', 'QueueOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', 'HTML::Mason::Component::FileBased=HASH(0x9fff474)', 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)') called at /opt/rt2/WebRT/data/obj/autohandler line 52 HTML::Mason::Commands::__ANON__('ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', 'QueueOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9929d94)', 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', 'QueueOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', 'HASH(0xa0ca6a4)', 'HTML::Mason::Component::FileBased=HASH(0x9929d94)', 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', '/Search/Listing.html', 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x9e857ec)', 'Apache=SCALAR(0x9ee3610)', 'HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', undef) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9e857ec)', 'Apache=SCALAR(0x9ee3610)') called at /opt/rt2/bin/webmux.pl line 148 RT::Mason::handler('Apache=SCALAR(0x9ee3610)') called at /dev/null line 0 require 0 called at /dev/null line 0 -- Dirk Haenelt IT-Leitstelle JVA Dresden From jesse at fsck.com Fri Aug 3 02:43:10 2001 From: jesse at fsck.com (Jesse) Date: Fri, 3 Aug 2001 02:43:10 -0400 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 In-Reply-To: <3B6A470E.FC49BDDD@itl.justiz.sachsen.de>; from Dirk.Haenelt@itl.justiz.sachsen.de on Fri, Aug 03, 2001 at 08:39:10AM +0200 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> <20010802135538.C16387@pallas.fsck.com> <3B6A4327.E0DEBE79@itl.justiz.sachsen.de> <20010803023451.X16387@pallas.fsck.com> <3B6A470E.FC49BDDD@itl.justiz.sachsen.de> Message-ID: <20010803024310.A16387@pallas.fsck.com> you didn't follow the upgrade procedure. especially the bit about checking and fixing perl dependencies. On Fri, Aug 03, 2001 at 08:39:10AM +0200, Dirk Haenelt wrote: > Jesse schrieb: > > > > That was a pre-release version of RT 2.0. You probably want to upgrade > > to 2.0.4 > > thanks, now i have upgraded to the version 2-0-4 . > > but i have an error: > > > raw error: > > error while executing /Search/Listing.html: > Can't locate object method "FreezeLimits" via package > "RT::Tickets" at /opt/rt2/WebRT/data/obj/Search/Listing.html line 126. > HTML::Mason::Interp::__ANON__('Can\'t locate object method > "FreezeLimits" via package "RT::Tick...') called at > /opt/rt2/WebRT/data/obj/Search/Listing.html line 126 > HTML::Mason::Commands::__ANON__('ValueOfQueue', 5, > 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', 'QueueOp', '=', > ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm > line 131 > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9fff474)', > 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', > 'QueueOp', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', > 'HTML::Mason::Component::FileBased=HASH(0x9fff474)', 'ValueOfQueue', 5, > 'ValueOfStatus', > 'ARRAY(0x9ffa88c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316 > > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)') > called at /opt/rt2/WebRT/data/obj/autohandler line 52 > HTML::Mason::Commands::__ANON__('ValueOfQueue', 5, > 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', 'QueueOp', '=', > ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm > line 131 > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9929d94)', > 'ValueOfQueue', 5, 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', '=', > 'QueueOp', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', > 'HASH(0xa0ca6a4)', 'HTML::Mason::Component::FileBased=HASH(0x9929d94)', > 'ValueOfQueue', 5, > 'ValueOfStatus', 'ARRAY(0x9ffa88c)', 'StatusOp', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', > '/Search/Listing.html', 'ValueOfQueue', 5, 'ValueOfStatus', > 'ARRAY(0x9ffa88c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line > 914 > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x9e857ec)', > 'Apache=SCALAR(0x9ee3610)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x9ff9960)', undef) > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm > line 560 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560 > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9e857ec)', > 'Apache=SCALAR(0x9ee3610)') called at /opt/rt2/bin/webmux.pl line 148 > RT::Mason::handler('Apache=SCALAR(0x9ee3610)') called at > /dev/null line 0 > require 0 called at /dev/null line 0 > > -- > Dirk Haenelt > IT-Leitstelle JVA Dresden > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From ole.schelde at a-aarhus.dk Fri Aug 3 02:54:45 2001 From: ole.schelde at a-aarhus.dk (Ole Schelde) Date: Fri, 3 Aug 2001 08:54:45 +0200 Subject: [rt-users] problem w/ mailgate in rt2 Message-ID: <266067B5D256C8418E9ECBC14B1D5DF50C122C@uranus.arkitektskolen.aaa> I succesfully installed RT version 2.0.4 and I can use the WebUI, however I cannot send e-mail to it. First I got the following error: smrsh: uid 8: attempt to use rt-mailgate --queue general --action correspond sendmail: to="|/var/rt2/bin/rt-mailgate --queue general --action correspond", ctladdr= (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30055, dsn=5.0.0, stat=Service unavailable sendmail: DSN: Service unavailable After looking through the rt-users mails, I added the following link: ln -sf /var/rt2/bin/rt-mailgate /etc/smrsh/ Now I get the following error: sendmail: to="|/var/rt2/bin/rt-mailgate --queue general --action correspond", ctladdr= (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30054, dsn=5.3.0, stat=unknown mailer error 2 sendmail[1282]: f736MS201281: f736MS201282: DSN: unknown mailer error 2 Any ideas? Sendmail works fine when sending to username at helpdesk.a-aarhus.dk Ole Schelde Aarhus School of Architecture From Dirk.Haenelt at itl.justiz.sachsen.de Fri Aug 3 03:11:48 2001 From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt) Date: Fri, 03 Aug 2001 09:11:48 +0200 Subject: [rt-users] Error by handling Attachment in dhandler/1.1.2.4 RT2 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> <20010802135538.C16387@pallas.fsck.com> <3B6A4327.E0DEBE79@itl.justiz.sachsen.de> <20010803023451.X16387@pallas.fsck.com> <3B6A470E.FC49BDDD@itl.justiz.sachsen.de> <20010803024310.A16387@pallas.fsck.com> Message-ID: <3B6A4EB4.92F746FA@itl.justiz.sachsen.de> Jesse schrieb: > > you didn't follow the upgrade procedure. especially the bit about checking and > fixing perl dependencies. i have upgaded all requ. perl modules: (and a few new installed) /usr/bin/perl ./tools/testdeps -warn mysql Checking for DBI 1.18 ...found Checking for DBIx::DataSource 0.02 ...found Checking for DBIx::SearchBuilder 0.40 ...found Checking for HTML::Entities...found Checking for MLDBM...found Checking for Net::Domain...found Checking for Net::SMTP...found Checking for Params::Validate 0.02 ...found Checking for HTML::Mason 0.896 ...found Checking for CGI::Cookie 1.06 ...found Checking for Apache::Cookie...found Checking for Apache::Session 1.53 ...found Checking for Date::Parse...found Checking for Date::Format...found Checking for MIME::Entity 5.108 ...found Checking for Mail::Mailer 1.20 ...found Checking for Getopt::Long 2.24 ...found Checking for Tie::IxHash...found Checking for Text::Wrapper...found Checking for Text::Template...found Checking for File::Spec 0.8 ...found Checking for Errno...found Checking for FreezeThaw...found Checking for File::Temp...found Checking for Log::Dispatch 1.6 ...found Checking for DBD::mysql 2.0416 ...found than i have upgraded the rt2 again, but this error come's over and over... error in file: /opt/rt2/WebRT/data/obj/Search/Listing.html line 126: Can't locate object method "FreezeLimits" via package "RT::Tickets" context: ... 122: $_out->('/Search/Listing.html?ClearRestrictions=1">New search
123: ; from Dirk.Haenelt@itl.justiz.sachsen.de on Fri, Aug 03, 2001 at 09:11:48AM +0200 References: <3B693644.BC05EC57@itl.justiz.sachsen.de> <20010802135538.C16387@pallas.fsck.com> <3B6A4327.E0DEBE79@itl.justiz.sachsen.de> <20010803023451.X16387@pallas.fsck.com> <3B6A470E.FC49BDDD@itl.justiz.sachsen.de> <20010803024310.A16387@pallas.fsck.com> <3B6A4EB4.92F746FA@itl.justiz.sachsen.de> Message-ID: <20010803032059.C16387@pallas.fsck.com> That looks like you didn't restart apache after upgrading. On Fri, Aug 03, 2001 at 09:11:48AM +0200, Dirk Haenelt wrote: > Jesse schrieb: > > > > you didn't follow the upgrade procedure. especially the bit about checking and > > fixing perl dependencies. > > i have upgaded all requ. perl modules: > (and a few new installed) > /usr/bin/perl ./tools/testdeps -warn mysql > Checking for DBI 1.18 ...found > Checking for DBIx::DataSource 0.02 ...found > Checking for DBIx::SearchBuilder 0.40 ...found > Checking for HTML::Entities...found > Checking for MLDBM...found > Checking for Net::Domain...found > Checking for Net::SMTP...found > Checking for Params::Validate 0.02 ...found > Checking for HTML::Mason 0.896 ...found > Checking for CGI::Cookie 1.06 ...found > Checking for Apache::Cookie...found > Checking for Apache::Session 1.53 ...found > Checking for Date::Parse...found > Checking for Date::Format...found > Checking for MIME::Entity 5.108 ...found > Checking for Mail::Mailer 1.20 ...found > Checking for Getopt::Long 2.24 ...found > Checking for Tie::IxHash...found > Checking for Text::Wrapper...found > Checking for Text::Template...found > Checking for File::Spec 0.8 ...found > Checking for Errno...found > Checking for FreezeThaw...found > Checking for File::Temp...found > Checking for Log::Dispatch 1.6 ...found > Checking for DBD::mysql 2.0416 ...found > > than i have upgraded the rt2 again, but this error > come's over and over... > > error in file: > /opt/rt2/WebRT/data/obj/Search/Listing.html > > line 126: > Can't locate object method "FreezeLimits" via package > "RT::Tickets" > > context: > ... > 122: > $_out->('/Search/Listing.html?ClearRestrictions=1">New > search
> 123: > but it seems like that didn't help. It shoould sound "OnCreate AutoReplyToRequestors AutoReply" I think. > btw: A little spelling error "Scrips" should be "Scripts" under > Config-Global-Scrips? > I think it WAS supposed to call "Scrips" Bye, Mirek From mixo at beth.uniforum.org.za Fri Aug 3 04:21:19 2001 From: mixo at beth.uniforum.org.za (mixo) Date: Fri, 03 Aug 2001 10:21:19 +0200 Subject: [rt-users] Attachments Message-ID: <3B6A5EFF.CC527169@beth.uniforum.org.za> The file "WebRT/html/Ticket/Attachment/dhandler" has the following lines: ++++++++++++++++++++++++++++++++++++++++++++++++++ my $content_type = $AttachmentObj->ContentType || 'text/html'; $r->content_type($content_type); $m->out($AttachmentObj->Content); $m->abort; +++++++++++++++++++++++++++++++++++++++++++++++++++ What exactly does "$m-o>ut(....)" do? How is it defined? In other words, what is its return type (if it has one) , which arguments does it take , etc? The whole point of this is to find out if an image can actually be displayed using "$m->out(...)" . The problem we had with "$m-out(...)" is that if the attachment was a jpeg (or any other image), then "Netscape (4.x and 6.x)" just displayed it as plain text . Mixo The above code is from an old version RT , rt-1-3-81, but is in rt-2-0-4 as well. From Gerd.Nienhaus at orthogon.de Fri Aug 3 05:53:10 2001 From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus) Date: Fri, 03 Aug 2001 11:53:10 +0200 Subject: [rt-users] sending attachments from RT Message-ID: <3B6A7486.7145D305@orthogon.de> hallieh ! I wonder if it is somehow possible to attach 'something' to an email send via RT. We have often the problem, that we provide some testapplications to our customers. Therefore we need to be able to send emails with attachments via our support tool. With our current tool this is not possible and for the time being I see no way how to achieve this with RT 2 ?!? Ok I can use a 'normal' mailer and send a copy to RT 2, but that is not what we want to do ;-) ! Any ideas, hints ... ??? Thanks for your help and regards from Germany and... Gerd. -- +------------------------ Gerd Nienhaus --------------------------+ | Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen | | E-Mail: Gerd Nienhaus | +---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+ ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH From khera at kcilink.com Fri Aug 3 09:23:45 2001 From: khera at kcilink.com (Vivek Khera) Date: Fri, 3 Aug 2001 09:23:45 -0400 Subject: [rt-users] ticket summery in "resolved" emails In-Reply-To: <20010802165925.O27960@thirdcoast.net> References: <20010802165925.O27960@thirdcoast.net> Message-ID: <15210.42465.645851.626690@onceler.kciLink.com> >>>>> "mz" == matthew zeier writes: mz> What's the variable to print out a summary of the requestor's ticket mz> when the status goes to closed? mz> I had "{$Transaction->Content()}" but that appears not right. mz> Ideally I'd like to print the original email/ticket along with the last mz> entry (the resolution). I asked this a couple of weeks ago. Basically, the current architecture doesn't let you do this, according to Jesse. The resolved template doesn't have the transaction object available to it. From martin at schapendonk.org Fri Aug 3 09:32:46 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Fri, 3 Aug 2001 15:32:46 +0200 (CEST) Subject: [rt-users] Update for the FAQ Message-ID: Hi, I just read http://www.helgrim.com/rtdocs/article5.html and I have an update for section 2.7. It says "We kind of suspect it's an Apache thing, and maybe with a bit of tweaking that bug will go away". Well, I can say, it isn't a bug, it's a feature :-) Apache is very picky about trailing slashes in Alias directives. So if you use "Alias /rt2/ /path/to/rt2", you actually have to type that trailing slash, or you will get a 404 back. If you just do "Alias /rt2 /path/to/rt2" than the trailing slash isn't necessary. Regards, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From ghu at iname.com Fri Aug 3 10:45:30 2001 From: ghu at iname.com (Gilbie Who) Date: Fri, 03 Aug 2001 09:45:30 -0500 Subject: [rt-users] RT2 Installation problem: database creation error References: <3B6A56B3.5040403@iname.com> Message-ID: <3B6AB90A.40501@iname.com> I followed the procedures, when I reached "make install" it gave error saying Keyword should be NOT NULL in tools/initdb line 160: Create TABLE KeywordSelects ( ... Keyword integer NULL, ... INDEX (Keyword), ... ) I've searched your archive and it appears that other people actually have Keyword integer NOT NULL in their script. Why? What's the best way to correct? Please help! From darrinw at nixc.net Fri Aug 3 11:00:25 2001 From: darrinw at nixc.net (Darrin Walton) Date: Fri, 3 Aug 2001 15:00:25 +0000 Subject: [rt-users] RT2 Installation problem: database creation error In-Reply-To: <3B6AB90A.40501@iname.com>; from ghu@iname.com on Fri, Aug 03, 2001 at 09:45:30AM -0500 References: <3B6A56B3.5040403@iname.com> <3B6AB90A.40501@iname.com> Message-ID: <20010803150025.F11638@nixc.net> |+ I've searched your archive and it appears that other people actually |+ have Keyword integer NOT NULL in their script. Why? What's the best |+ way to correct? I thought, atleast with MySQL keywords can not be defined as 'NULL', but rather 'NOT NULL'. During my initial installation, I changed the schema.mysql to reflect this. -- darrin walton, darrinw at nixc.net From allbery at ece.cmu.edu Fri Aug 3 11:02:02 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Fri, 03 Aug 2001 11:02:02 -0400 Subject: [rt-users] RT2 Installation problem: database creation error In-Reply-To: <3B6AB90A.40501@iname.com> References: <3B6A56B3.5040403@iname.com> <3B6AB90A.40501@iname.com> Message-ID: <1970000.996850922@hilfy.ece.cmu.edu> On Friday, August 03, 2001 09:45:30 -0500, Gilbie Who wrote: +----- | I followed the procedures, when I reached "make install" it gave error | saying Keyword should be NOT NULL in tools/initdb line 160: +--->8 Your MySQL is out of date (and buggy enough that RT is unlikely to work properly anyway). Upgrade. -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From rael at zero.kgon.com Fri Aug 3 13:27:52 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 03 Aug 2001 10:27:52 -0700 Subject: [rt-users] Update for the FAQ In-Reply-To: References: Message-ID: <996859672.16007.82.camel@zero.kgon.com> On 03 Aug 2001 15:32:46 +0200, Martin Schapendonk wrote: > It says "We kind of suspect it's an Apache thing, and maybe with a bit > of tweaking that bug will go away". > > Well, I can say, it isn't a bug, it's a feature :-) > > Apache is very picky about trailing slashes in Alias directives. > > So if you use "Alias /rt2/ /path/to/rt2", you actually have to type that > trailing slash, or you will get a 404 back. If you just do "Alias /rt2 > /path/to/rt2" than the trailing slash isn't necessary. That's wonderful, thank you. I'll go make that FAQ change sort of now-ish. (Boy, I feel silly now... I'm the one who had the Q/A session with Jesse which resulted in that FAQ entry.) -- Karel P Kerezman - IS Admin, Entercom Portland - http://zero.kgon.com ----------------------------------------------------------------------- Was assimilated by the Borg. ----------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon From raistlin at tacorp.net Fri Aug 3 17:42:24 2001 From: raistlin at tacorp.net (Jason Slagle) Date: Fri, 3 Aug 2001 17:42:24 -0400 (EDT) Subject: [rt-users] fastcgi version Message-ID: <20010803174140.G6234-100000@mail.tacorp.net> Ok, the mod_perl version is getting bloated now (Taking 45 seconds to return queries with CPU at 100%. No idea why), so I wanna try fastcgi. Any pointers on making it work? Jason -- Jason Slagle - CCNP - CCDP Network Administrator - Toledo Internet Access - Toledo Ohio - raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172 /"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ / ASCII Ribbon Campaign . Interim Team Lead - . Admin - X - NO HTML/RTF in e-mail . Coders . wombat.dal.net / \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network From subscriptions at graphon.com Fri Aug 3 18:44:20 2001 From: subscriptions at graphon.com (Nate Amsden) Date: Fri, 03 Aug 2001 15:44:20 -0700 Subject: [rt-users] cannot write session data Message-ID: <3B6B2944.A0D7F69D@graphon.com> Im tryin to install rt2.0.4 and am recieving this error from apache. I saw another guy had the same error so I'm hopin it may be possible to resolve it. i saw this post: http://lists.fsck.com/pipermail/rt-users/2001-July/003237.html and put the $@ in the script and the full error i get is: [Fri Aug 3 15:34:51 2001] [error] RT Couldn't write to session directory '/usr/local/rt/WebRT/sessiondata'. Check that this directory's permissions are correct Can't locate object method "hexhash" via package "MD5" (perhaps you forgot to load "MD5"?) at /usr/share/perl5/Apache/Session/Generate/MD5.pm line 26. (in cleanup) Object already exists in the data store at /usr/share/perl5/Apache/Session/Store/File.pm line 38. . at /usr/local/rt/bin/webmux.pl line 144. the thing im not sure about is which MD5.pm I should be using, both seem to generate the same error: gopher:/usr/local/rt# locate MD5.pm /usr/lib/perl5/Digest/MD5.pm /usr/share/perl5/Apache/Session/Generate/MD5.pm I get matches for the word hexhash if i grep on the Apache/Session/Generate/MD5.pm but none on the Digest/MD5.pm So im using the Session/Generate/MD5.pm. another odd thing is this: gopher:/usr/local/rt# apachectl start Subroutine generate redefined at /usr/share/perl5/Apache/Session/Generate/MD5.pm line 18. Subroutine validate redefined at /usr/share/perl5/Apache/Session/Generate/MD5.pm line 32. /usr/sbin/apachectl start: httpd started I don't know if its important or not ? It does indeed write to /usr/local/rt/WebRT/sessiondata, if i rm the file(s) in there and restart apache and try to load the page it writes this file: -rw------- 1 www-data www-data 0 Aug 3 15:34 Apache-Session-.lock my apache server runs as user/group www-data. I saw another posting reccomending turning on netscape's "prompt for cookies" option which i did and i did not recieve any cookies. Yet another odd thing during installation was this: gopher:~/rt-2-0-4# make fixdeps /usr/bin/perl ./tools/testdeps -fix mysql Checking for DBI 1.18 ...found Checking for DBIx::DataSource 0.02 ...found Checking for DBIx::SearchBuilder 0.40 ...found Checking for HTML::Entities...found Checking for MLDBM...found Checking for Net::Domain...found Checking for Net::SMTP...found Checking for Params::Validate 0.02 ...found Checking for HTML::Mason 0.896 ...found Checking for CGI::Cookie 1.06 ...found Checking for Apache::Cookie....Apache::Cookie not installed.Installing with CPAN...CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Fri, 03 Aug 2001 04:59:22 GMT Apache::Cookie is up to date. Checking for Apache::Session 1.53 ...found Checking for Date::Parse...found Checking for Date::Format...found Checking for MIME::Entity 5.108 ...found Checking for Mail::Mailer 1.20 ...found Checking for Getopt::Long 2.24 ...found Checking for Tie::IxHash...found Checking for Text::Wrapper...found Checking for Text::Template...found Checking for File::Spec 0.8 ...found Checking for Errno...found Checking for FreezeThaw...found Checking for File::Temp...found Checking for Log::Dispatch 1.6 ...found Checking for DBD::mysql 2.0416 ...found gopher:~/rt-2-0-4# make testdeps /usr/bin/perl ./tools/testdeps -warn mysql [..] Checking for Apache::Cookie....Apache::Cookie not installed. [..] So maybe that has something to do with it? a co worker had the same error when he was trying to install on a redhat machine(this is a debian machine) I too tried to set the session dir to /tmp and it failed with same error, since its writing to it i know its not a permissions problem .......any ideas? thanks! nate -- Nate Amsden System Administrator GraphOn http://www.graphon.com From ghu at iname.com Fri Aug 3 21:35:15 2001 From: ghu at iname.com (Gilbie) Date: Fri, 03 Aug 2001 20:35:15 -0500 Subject: [rt-users] RT 2.0.4 webRT installation problem References: <3B6A56B3.5040403@iname.com> Message-ID: <3B6B5153.1000700@iname.com> Thanks to Darrin and Brandon's comments, I now have the basic RT installed. I've upgraded to mysql 3.23.40. I should say, at least the database creation script didn't complain and generated the db. Next I try to integrate webRT with apache, and it has syntax errors. I removed every line and add back line by line and it failed when PerlModule apache::dbi was referenced. So from FAQ, I installed that by hand. Now it complains when I add the next line (PerlRequire ..webmux.pl). ( no construct yet..) Any idea what I may be missing? btw, now apache and mysql is finally working with my other old web db programs. Still need to change /sbin/init.d code to match since I'm on suse 7.0 platform. (Location of directories are different. :-( ) But I am still using the older mysql CLIENT programs, since I have only installed mysql's tar. From jesse at fsck.com Fri Aug 3 21:46:16 2001 From: jesse at fsck.com (Jesse) Date: Fri, 3 Aug 2001 21:46:16 -0400 Subject: [rt-users] RT 2.0.4 webRT installation problem In-Reply-To: <3B6B5153.1000700@iname.com>; from ghu@iname.com on Fri, Aug 03, 2001 at 08:35:15PM -0500 References: <3B6A56B3.5040403@iname.com> <3B6B5153.1000700@iname.com> Message-ID: <20010803214616.G26107@pallas.fsck.com> Sounds like your apache doesn't have mod_perl compiled in. On Fri, Aug 03, 2001 at 08:35:15PM -0500, Gilbie wrote: > Thanks to Darrin and Brandon's comments, I now have the basic RT installed. > I've upgraded to mysql 3.23.40. > I should say, at least the database creation script didn't complain and > generated the db. > > Next I try to integrate webRT with apache, and it has syntax errors. I > removed every line and add back line by line and it failed when > PerlModule apache::dbi was referenced. So from FAQ, I installed that by > hand. Now it complains when I add the next line (PerlRequire > ..webmux.pl). ( no construct yet..) > > Any idea what I may be missing? > > btw, now apache and mysql is finally working with my other old web db > programs. Still need to change /sbin/init.d code to match since I'm on > suse 7.0 platform. (Location of directories are different. :-( ) But > I am still using the older mysql CLIENT programs, since I have only > installed mysql's tar. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From ghu at iname.com Fri Aug 3 21:58:17 2001 From: ghu at iname.com (Gilbie) Date: Fri, 03 Aug 2001 20:58:17 -0500 Subject: [rt-users] RT 2.0.4 webRT installation problem References: <3B6A56B3.5040403@iname.com> <3B6B5153.1000700@iname.com> <20010803214616.G26107@pallas.fsck.com> Message-ID: <3B6B56B9.1010105@iname.com> How do I test for sure if I have mod_perl? my httpd.conf seems to have referenced it. rpm -q mod_perl says it's installed... Jesse wrote: > Sounds like your apache doesn't have mod_perl compiled in. > > > On Fri, Aug 03, 2001 at 08:35:15PM -0500, Gilbie wrote: > >> Thanks to Darrin and Brandon's comments, I now have the basic RT installed. >> I've upgraded to mysql 3.23.40. >> I should say, at least the database creation script didn't complain and >> generated the db. >> >> Next I try to integrate webRT with apache, and it has syntax errors. I >> removed every line and add back line by line and it failed when >> PerlModule apache::dbi was referenced. So from FAQ, I installed that by >> hand. Now it complains when I add the next line (PerlRequire >> ..webmux.pl). ( no construct yet..) >> >> Any idea what I may be missing? >> >> btw, now apache and mysql is finally working with my other old web db >> programs. Still need to change /sbin/init.d code to match since I'm on >> suse 7.0 platform. (Location of directories are different. :-( ) But >> I am still using the older mysql CLIENT programs, since I have only >> installed mysql's tar. >> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> From ghu at iname.com Fri Aug 3 22:34:12 2001 From: ghu at iname.com (Gilbie) Date: Fri, 03 Aug 2001 21:34:12 -0500 Subject: [rt-users] RT 2.0.4 webRT installation problem References: <3B6A56B3.5040403@iname.com> <3B6B5153.1000700@iname.com> <20010803214616.G26107@pallas.fsck.com> <3B6B56B9.1010105@iname.com> Message-ID: <3B6B5F24.30008@iname.com> OK, you're right, my apache is not using mod_perl. Even tho I installed the mod_perl package and it seems the httpd.conf have activated it.. :-( Anyway, I'm using CPAN to install bundle::apache, hopefully this will do it... Gilbie wrote: > How do I test for sure if I have mod_perl? > my httpd.conf seems to have referenced it. > rpm -q mod_perl says it's installed... > > Jesse wrote: > >> Sounds like your apache doesn't have mod_perl compiled in. >> >> >> On Fri, Aug 03, 2001 at 08:35:15PM -0500, Gilbie wrote: >> >>> Thanks to Darrin and Brandon's comments, I now have the basic RT >>> installed. >>> I've upgraded to mysql 3.23.40. >>> I should say, at least the database creation script didn't complain >>> and generated the db. >>> >>> Next I try to integrate webRT with apache, and it has syntax >>> errors. I removed every line and add back line by line and it >>> failed when PerlModule apache::dbi was referenced. So from FAQ, I >>> installed that by hand. Now it complains when I add the next line >>> (PerlRequire ..webmux.pl). ( no construct yet..) >>> >>> Any idea what I may be missing? >>> >>> btw, now apache and mysql is finally working with my other old web >>> db programs. Still need to change /sbin/init.d code to match since >>> I'm on suse 7.0 platform. (Location of directories are different. >>> :-( ) But I am still using the older mysql CLIENT programs, since >>> I have only installed mysql's tar. >>> >>> >>> _______________________________________________ >>> rt-users mailing list >>> rt-users at lists.fsck.com >>> http://lists.fsck.com/mailman/listinfo/rt-users >>> > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From ghu at iname.com Fri Aug 3 23:01:36 2001 From: ghu at iname.com (Gilbie) Date: Fri, 03 Aug 2001 22:01:36 -0500 Subject: [rt-users] RT 2.0.4 webRT installation problem References: <001301c11c8c$c7b5bca0$651010ac@andrew> Message-ID: <3B6B6590.9010800@iname.com> httpd -l shows that mod_perl wasn't compiled in. On 2nd thought, I was using suse's binary rpm anyway. I'm using apache 1.3.12. Since I'm upgrading from suse's binary rpm, I'm thinking of pulling apache 2.0.16 beta and compile everything. Will RT2 work with it? Any comments? I'm just thinking about this since lately I've been abadoning suse's binary rpm's regularly--first upgrading to php 4.06, then mysql 3.22.32 to 3.23.40, perl 5.005_3 to 5.6.1, and in the process upgrading tons of stuff anyway... Any suggestions would be appreciated. Andrew Storms wrote: > If you run 'httpd -l', apache will report to you what modules were compiled > in. > Look for 'mod_perl.c' in the list. > > ----------------------------------- > Andrew Storms > storms at icplanet.com > I.T. Manager / Solutions Architect > http://www.icplanet.com > ----------------------------------- > > >> -----Original Message----- >> From: rt-users-admin at lists.fsck.com >> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Gilbie >> Sent: Friday, August 03, 2001 6:58 PM >> To: Jesse >> Cc: rt-users >> Subject: Re: [rt-users] RT 2.0.4 webRT installation problem >> >> >> How do I test for sure if I have mod_perl? >> my httpd.conf seems to have referenced it. >> rpm -q mod_perl says it's installed... >> >> Jesse wrote: >> >>> Sounds like your apache doesn't have mod_perl compiled in. >>> >>> >>> On Fri, Aug 03, 2001 at 08:35:15PM -0500, Gilbie wrote: >>> >>>> Thanks to Darrin and Brandon's comments, I now have the >>> >> basic RT installed. >> >>>> I've upgraded to mysql 3.23.40. >>>> I should say, at least the database creation script didn't >>> >> complain and >> >>>> generated the db. >>>> >>>> Next I try to integrate webRT with apache, and it has >>> >> syntax errors. I >> >>>> removed every line and add back line by line and it failed when >>>> PerlModule apache::dbi was referenced. So from FAQ, I >>> >> installed that by >> >>>> hand. Now it complains when I add the next line (PerlRequire >>>> ..webmux.pl). ( no construct yet..) >>>> >>>> Any idea what I may be missing? >>>> >>>> btw, now apache and mysql is finally working with my other >>> >> old web db >> >>>> programs. Still need to change /sbin/init.d code to match >>> >> since I'm on >> >>>> suse 7.0 platform. (Location of directories are >>> >> different. :-( ) But >> >>>> I am still using the older mysql CLIENT programs, since I >>> >> have only >> >>>> installed mysql's tar. >>>> >>>> >>>> _______________________________________________ >>>> rt-users mailing list >>>> rt-users at lists.fsck.com >>>> http://lists.fsck.com/mailman/listinfo/rt-users >>>> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at fsck.com Sat Aug 4 00:37:15 2001 From: jesse at fsck.com (Jesse) Date: Sat, 4 Aug 2001 00:37:15 -0400 Subject: [rt-users] RT 2.0.4 webRT installation problem In-Reply-To: <3B6B6590.9010800@iname.com>; from ghu@iname.com on Fri, Aug 03, 2001 at 10:01:36PM -0500 References: <001301c11c8c$c7b5bca0$651010ac@andrew> <3B6B6590.9010800@iname.com> Message-ID: <20010804003715.H26107@pallas.fsck.com> My only real suggestion is _not_ to use the apache 2.0 betas. Stick to 1.3.20 -j On Fri, Aug 03, 2001 at 10:01:36PM -0500, Gilbie wrote: > httpd -l shows that mod_perl wasn't compiled in. > On 2nd thought, I was using suse's binary rpm anyway. > > I'm using apache 1.3.12. Since I'm upgrading from suse's binary rpm, > I'm thinking of pulling apache 2.0.16 beta and compile everything. Will > RT2 work with it? Any comments? I'm just thinking about this since > lately I've been abadoning suse's binary rpm's regularly--first > upgrading to php 4.06, then mysql 3.22.32 to 3.23.40, perl 5.005_3 to > 5.6.1, and in the process upgrading tons of stuff anyway... Any > suggestions would be appreciated. > > Andrew Storms wrote: > > > If you run 'httpd -l', apache will report to you what modules were compiled > > in. > > Look for 'mod_perl.c' in the list. > > > > ----------------------------------- > > Andrew Storms > > storms at icplanet.com > > I.T. Manager / Solutions Architect > > http://www.icplanet.com > > ----------------------------------- > > > > > >> -----Original Message----- > >> From: rt-users-admin at lists.fsck.com > >> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Gilbie > >> Sent: Friday, August 03, 2001 6:58 PM > >> To: Jesse > >> Cc: rt-users > >> Subject: Re: [rt-users] RT 2.0.4 webRT installation problem > >> > >> > >> How do I test for sure if I have mod_perl? > >> my httpd.conf seems to have referenced it. > >> rpm -q mod_perl says it's installed... > >> > >> Jesse wrote: > >> > >>> Sounds like your apache doesn't have mod_perl compiled in. > >>> > >>> > >>> On Fri, Aug 03, 2001 at 08:35:15PM -0500, Gilbie wrote: > >>> > >>>> Thanks to Darrin and Brandon's comments, I now have the > >>> > >> basic RT installed. > >> > >>>> I've upgraded to mysql 3.23.40. > >>>> I should say, at least the database creation script didn't > >>> > >> complain and > >> > >>>> generated the db. > >>>> > >>>> Next I try to integrate webRT with apache, and it has > >>> > >> syntax errors. I > >> > >>>> removed every line and add back line by line and it failed when > >>>> PerlModule apache::dbi was referenced. So from FAQ, I > >>> > >> installed that by > >> > >>>> hand. Now it complains when I add the next line (PerlRequire > >>>> ..webmux.pl). ( no construct yet..) > >>>> > >>>> Any idea what I may be missing? > >>>> > >>>> btw, now apache and mysql is finally working with my other > >>> > >> old web db > >> > >>>> programs. Still need to change /sbin/init.d code to match > >>> > >> since I'm on > >> > >>>> suse 7.0 platform. (Location of directories are > >>> > >> different. :-( ) But > >> > >>>> I am still using the older mysql CLIENT programs, since I > >>> > >> have only > >> > >>>> installed mysql's tar. > >>>> > >>>> > >>>> _______________________________________________ > >>>> rt-users mailing list > >>>> rt-users at lists.fsck.com > >>>> http://lists.fsck.com/mailman/listinfo/rt-users > >>>> > >> > >> _______________________________________________ > >> rt-users mailing list > >> rt-users at lists.fsck.com > >> http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "If IBM _wanted_ to make clones, we could make them cheaper and faster than anyone else!" - An IBM Rep. visiting Vassar College's Comp Sci Department. From jesse at fsck.com Sat Aug 4 00:57:54 2001 From: jesse at fsck.com (Jesse) Date: Sat, 4 Aug 2001 00:57:54 -0400 Subject: [rt-users] cannot write session data In-Reply-To: <3B6B2944.A0D7F69D@graphon.com>; from subscriptions@graphon.com on Fri, Aug 03, 2001 at 03:44:20PM -0700 References: <3B6B2944.A0D7F69D@graphon.com> Message-ID: <20010804005754.I26107@pallas.fsck.com> When you installed Apache::Session, you missed a dependency on "MD5" perl -MCPAN -e'install MD5' should do you. On Fri, Aug 03, 2001 at 03:44:20PM -0700, Nate Amsden wrote: > Im tryin to install rt2.0.4 and am recieving this error > from apache. I saw another guy had the same error so > I'm hopin it may be possible to resolve it. > > i saw this post: > http://lists.fsck.com/pipermail/rt-users/2001-July/003237.html > > and put the $@ in the script and the full error i get is: > > [Fri Aug 3 15:34:51 2001] [error] RT Couldn't write to session directory > '/usr/local/rt/WebRT/sessiondata'. Check that this directory's permissions are > correct Can't locate object method "hexhash" via package "MD5" (perhaps you > forgot to load "MD5"?) at /usr/share/perl5/Apache/Session/Generate/MD5.pm line > 26. > (in cleanup) Object already exists in the data store at > /usr/share/perl5/Apache/Session/Store/File.pm line 38. > . at /usr/local/rt/bin/webmux.pl line 144. > > the thing im not sure about is which MD5.pm I should be using, > both seem to generate the same error: > gopher:/usr/local/rt# locate MD5.pm > /usr/lib/perl5/Digest/MD5.pm > /usr/share/perl5/Apache/Session/Generate/MD5.pm > > I get matches for the word hexhash if i grep on the > Apache/Session/Generate/MD5.pm but none on the Digest/MD5.pm > So im using the Session/Generate/MD5.pm. > > another odd thing is this: > gopher:/usr/local/rt# apachectl start > Subroutine generate redefined at /usr/share/perl5/Apache/Session/Generate/MD5.pm > line 18. > Subroutine validate redefined at /usr/share/perl5/Apache/Session/Generate/MD5.pm > line 32. > /usr/sbin/apachectl start: httpd started > > I don't know if its important or not ? It does indeed > write to /usr/local/rt/WebRT/sessiondata, if i rm the > file(s) in there and restart apache and try to load the > page it writes this file: > -rw------- 1 www-data www-data 0 Aug 3 15:34 Apache-Session-.lock > > my apache server runs as user/group www-data. I saw > another posting reccomending turning on netscape's > "prompt for cookies" option which i did and i did not > recieve any cookies. > > Yet another odd thing during installation was this: > > > gopher:~/rt-2-0-4# make fixdeps > /usr/bin/perl ./tools/testdeps -fix mysql > Checking for DBI 1.18 ...found > Checking for DBIx::DataSource 0.02 ...found > Checking for DBIx::SearchBuilder 0.40 ...found > Checking for HTML::Entities...found > Checking for MLDBM...found > Checking for Net::Domain...found > Checking for Net::SMTP...found > Checking for Params::Validate 0.02 ...found > Checking for HTML::Mason 0.896 ...found > Checking for CGI::Cookie 1.06 ...found > Checking for Apache::Cookie....Apache::Cookie not installed.Installing with > CPAN...CPAN: Storable loaded ok > Going to read /root/.cpan/Metadata > Database was generated on Fri, 03 Aug 2001 04:59:22 GMT > Apache::Cookie is up to date. > > Checking for Apache::Session 1.53 ...found > Checking for Date::Parse...found > Checking for Date::Format...found > Checking for MIME::Entity 5.108 ...found > Checking for Mail::Mailer 1.20 ...found > Checking for Getopt::Long 2.24 ...found > Checking for Tie::IxHash...found > Checking for Text::Wrapper...found > Checking for Text::Template...found > Checking for File::Spec 0.8 ...found > Checking for Errno...found > Checking for FreezeThaw...found > Checking for File::Temp...found > Checking for Log::Dispatch 1.6 ...found > Checking for DBD::mysql 2.0416 ...found > gopher:~/rt-2-0-4# make testdeps > /usr/bin/perl ./tools/testdeps -warn mysql > [..] > Checking for Apache::Cookie....Apache::Cookie not installed. > [..] > > So maybe that has something to do with it? a co worker > had the same error when he was trying to install on a redhat > machine(this is a debian machine) > > I too tried to set the session dir to /tmp and it failed > with same error, since its writing to it i know its not > a permissions problem .......any ideas? > > thanks! > > nate > > > -- > Nate Amsden > System Administrator > GraphOn > http://www.graphon.com > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Gur SOV jnagf gb znxr guvf fvt vyyrtny. From jesse at fsck.com Sat Aug 4 01:32:16 2001 From: jesse at fsck.com (Jesse) Date: Sat, 4 Aug 2001 01:32:16 -0400 Subject: [rt-users] Attachments In-Reply-To: <3B6A5EFF.CC527169@beth.uniforum.org.za>; from mixo@beth.uniforum.org.za on Fri, Aug 03, 2001 at 10:21:19AM +0200 References: <3B6A5EFF.CC527169@beth.uniforum.org.za> Message-ID: <20010804013216.J26107@pallas.fsck.com> Uh. this code has changed significantly since RT 1.3.81. Just today, I was testing uploading jpegs into RT and displaying them via the webui. j On Fri, Aug 03, 2001 at 10:21:19AM +0200, mixo wrote: > The file "WebRT/html/Ticket/Attachment/dhandler" has the following > lines: > ++++++++++++++++++++++++++++++++++++++++++++++++++ > my $content_type = $AttachmentObj->ContentType || 'text/html'; > $r->content_type($content_type); > $m->out($AttachmentObj->Content); > $m->abort; > +++++++++++++++++++++++++++++++++++++++++++++++++++ > > What exactly does "$m-o>ut(....)" do? How is it defined? In other > words, what is its return type (if it has one) , which arguments does > it take , etc? The whole point of this is to find out if an image can > actually be displayed using "$m->out(...)" . The problem we had with > "$m-out(...)" is that if the attachment was a jpeg (or any other > image), > then "Netscape (4.x and 6.x)" just displayed it as plain text . > > > Mixo > The above code is from an old version RT , rt-1-3-81, but is in > rt-2-0-4 as well. > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 that's security the same way that asking for directions to topeka and being told that a seal is a mammal is informative -robin at apocalypse.org From dave at toad.net Sat Aug 4 08:35:18 2001 From: dave at toad.net (David C. Troy) Date: Sat, 4 Aug 2001 08:35:18 -0400 (EDT) Subject: [rt-users] CSS Comes & Goes Message-ID: Hey -- with RT 2.0.4 I am experiencing periodic failure of the CSS to load and set properly. This means that about every 3rd page I display has all the fonts in Times rather than Helvetica/Arial and it's a little disconcerting. I am accessing a fast web server directly connected to the other end of a 4B 224K ISDN pipe using IE5.5 on Win2K. Is this a known issue and can it be easily fixed? Regards, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From steve at inet-technologies.com Sat Aug 4 12:41:50 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Sat, 04 Aug 2001 12:41:50 -0400 Subject: [rt-users] Deleting tickets Message-ID: <003b01c11d04$5c3a8be0$26b2c918@videotron.ca> Hi all, We installed rt 3 weeks ago, it was simple and in about 4 hours, i was beginning training the techs on how to use it properly. Its a very good system, very well done. Congratulations! I found another way to run the server on a non-dedicated high traffic machine without having all of the process that all handle rt, because rt process are big. So we start another apache with a different config file on port 10000 dedicated to rt. We receive a lot of mail support. So the attachment table is becoming big very fast. I tryed to figure out how attachments are linked to the Tickets table so i can write a routine to permanently delete tickets (when they are 1 month old for example) and their transactions and attachments but doesnt really understand. I figured out that when you open a ticket, it then open it transactions by querying the Transaction table. You can find the transactions for a ticket with the Ticket column (table: Transactions), but in the transaction table i can't find how it's linked with the attachments table. If someone wrote something like this or have any hints on what to verify to correctly do it, let me know. Regards, __ Steve Poirier Project manager Inet-Technologies inc. From steve at inet-technologies.com Sat Aug 4 12:51:56 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Sat, 04 Aug 2001 12:51:56 -0400 Subject: [rt-users] Deleting tickets 2 Message-ID: <001201c11d05$c5195be0$26b2c918@videotron.ca> Sorry but after some investigation i finally figured out a way to do it. Is this correct (Simple example): select id from Transactions where Ticket=2700; +------+ | id | +------+ | 6962 | +------+ delete from Attachments where TransactionId=6962; delete from Tickets where id=2700; Is that all i need to do? Regards, __ Steve Poirier Project Manager Inet-Technologies inc. From matthew.zeier at thirdcoast.net Sat Aug 4 13:13:07 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Sat, 4 Aug 2001 10:13:07 -0700 Subject: [rt-users] CSS Comes & Goes In-Reply-To: ; from dave@toad.net on Sat, Aug 04, 2001 at 08:35:18AM -0400 References: Message-ID: <20010804101306.A30105@thirdcoast.net> I have the same issue with 2.0.3. Didn't think too much of it until I saw your email. On Sat, Aug 04, 2001 at 08:35:18AM -0400, David C. Troy wrote: > > Hey -- with RT 2.0.4 I am experiencing periodic failure of the CSS to load > and set properly. This means that about every 3rd page I display has all > the fonts in Times rather than Helvetica/Arial and it's a little > disconcerting. > > I am accessing a fast web server directly connected to the other end of a > 4B 224K ISDN pipe using IE5.5 on Win2K. > > Is this a known issue and can it be easily fixed? -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From jesse at fsck.com Sat Aug 4 13:27:18 2001 From: jesse at fsck.com (Jesse) Date: Sat, 4 Aug 2001 13:27:18 -0400 Subject: [rt-users] CSS Comes & Goes In-Reply-To: <20010804101306.A30105@thirdcoast.net>; from matthew.zeier@thirdcoast.net on Sat, Aug 04, 2001 at 10:13:07AM -0700 References: <20010804101306.A30105@thirdcoast.net> Message-ID: <20010804132718.L26107@pallas.fsck.com> Is your web server showing hits for the stylesheeet? On Sat, Aug 04, 2001 at 10:13:07AM -0700, matthew zeier wrote: > > I have the same issue with 2.0.3. Didn't think too much of it until I > saw your email. > > On Sat, Aug 04, 2001 at 08:35:18AM -0400, David C. Troy wrote: > > > > Hey -- with RT 2.0.4 I am experiencing periodic failure of the CSS to load > > and set properly. This means that about every 3rd page I display has all > > the fonts in Times rather than Helvetica/Arial and it's a little > > disconcerting. > > > > I am accessing a fast web server directly connected to the other end of a > > 4B 224K ISDN pipe using IE5.5 on Win2K. > > > > Is this a known issue and can it be easily fixed? > > > -- > matthew zeier - "In mathematics you don't understand things. You just > get used to them." - John von Newmann > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From jesse at fsck.com Sat Aug 4 14:00:19 2001 From: jesse at fsck.com (Jesse) Date: Sat, 4 Aug 2001 14:00:19 -0400 Subject: [rt-users] Deleting tickets 2 In-Reply-To: <001201c11d05$c5195be0$26b2c918@videotron.ca>; from steve@inet-technologies.com on Sat, Aug 04, 2001 at 12:51:56PM -0400 References: <001201c11d05$c5195be0$26b2c918@videotron.ca> Message-ID: <20010804140019.N26107@pallas.fsck.com> You'll also want to delete rows from the ObjectKeywords table and from the Watchers table that correspond to the ticket in question. At some point, I'm planning on doing up a reaper script that can do this automatically for "dead" tickets. On Sat, Aug 04, 2001 at 12:51:56PM -0400, Steve Poirier wrote: > Sorry but after some investigation i finally figured out a way to do it. > > Is this correct (Simple example): > select id from Transactions where Ticket=2700; > +------+ > | id | > +------+ > | 6962 | > +------+ > delete from Attachments where TransactionId=6962; > delete from Tickets where id=2700; > > Is that all i need to do? > > Regards, > __ > Steve Poirier > Project Manager > Inet-Technologies inc. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 . . . when not in doubt, get in doubt. -- Old Discordian Proveb From subscriptions at graphon.com Sat Aug 4 15:34:26 2001 From: subscriptions at graphon.com (Nate Amsden) Date: Sat, 4 Aug 2001 12:34:26 -0700 (PDT) Subject: SOLVED (Re: [rt-users] cannot write session data) In-Reply-To: <20010804005754.I26107@pallas.fsck.com> References: <20010804005754.I26107@pallas.fsck.com> Message-ID: <2343.192.168.30.2.996953666.squirrel@webmail-wa.graphon.com> > > When you installed Apache::Session, you missed a dependency on > "MD5" > > perl -MCPAN -e'install MD5' should do you. > thanks!! i reinstalled MD5 manually, as it looks like my symlink in /usr/local/lib/perl/5.6.1/MD5.pm was screwing up CPAN, it wasn't till after I installed it manually, found the new location of the new MD5.pm i symlinked to it (it was in /usr/local/share/perl/5.6.1/MD5.pm) and now i get a login prompt with RT. and now if i try to update MD5 from CPAN it properly says that MD5 is up to date, whereas before it said MD5 loaded, then it said "are you sure you loaded MD5?" thanks again! nate -- Nate Amsden System Administrator GraphOn (Sent using Squirrelmail! 1.0.6) From steve at inet-technologies.com Sat Aug 4 18:25:50 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Sat, 04 Aug 2001 18:25:50 -0400 Subject: [rt-users] Deleting tickets 2 References: <001201c11d05$c5195be0$26b2c918@videotron.ca> <20010804140019.N26107@pallas.fsck.com> Message-ID: <003d01c11d34$6acb5560$26b2c918@videotron.ca> Thanks! So, what i need to do is: select id from Tickets where Status='dead'; You delete the Tickets where status is dead Loop 1 with the array of dead tickets: select id from Transactions where Ticket='$ticketid'; Loop 2 with array of transactions for this ticket You delete all rows in Attachments where TransactionID = TransactionIDs End loop 2 You delete all rows in table Transactions where Ticket='$ticketid'; You delete all rows in table Watchers where Value='$ticketid'; You delete all rows in table ObjectKeywords where ObjectId='$ticketid'; end loop 1 Is that it? If yes, i'll read the DBD-MySQL faq and build a perl script, is it ok if i submit it to the list after testing? Regards, __ Steve Poirier Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Jesse" To: "Steve Poirier" Cc: Sent: Saturday, August 04, 2001 2:00 PM Subject: Re: [rt-users] Deleting tickets 2 > You'll also want to delete rows from the ObjectKeywords table and from the > Watchers table that correspond to the ticket in question. At some point, > I'm planning on doing up a reaper script that can do this automatically for > "dead" tickets. > > > On Sat, Aug 04, 2001 at 12:51:56PM -0400, Steve Poirier wrote: > > Sorry but after some investigation i finally figured out a way to do it. > > > > Is this correct (Simple example): > > select id from Transactions where Ticket=2700; > > +------+ > > | id | > > +------+ > > | 6962 | > > +------+ > > delete from Attachments where TransactionId=6962; > > delete from Tickets where id=2700; > > > > Is that all i need to do? > > > > Regards, > > __ > > Steve Poirier > > Project Manager > > Inet-Technologies inc. > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > . . . when not in doubt, get in doubt. -- Old Discordian Proveb > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From matthew.zeier at thirdcoast.net Sat Aug 4 21:58:47 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Sat, 4 Aug 2001 18:58:47 -0700 Subject: [rt-users] CSS Comes & Goes In-Reply-To: <20010804132718.L26107@pallas.fsck.com>; from jesse@fsck.com on Sat, Aug 04, 2001 at 01:27:18PM -0400 References: <20010804101306.A30105@thirdcoast.net> <20010804132718.L26107@pallas.fsck.com> Message-ID: <20010804185847.A6579@thirdcoast.net> On Sat, Aug 04, 2001 at 01:27:18PM -0400, Jesse wrote: > Is your web server showing hits for the stylesheeet? It's hard to duplicate - I'll keep an eye on my access log to see if I do or not. - mz > > > On Sat, Aug 04, 2001 at 10:13:07AM -0700, matthew zeier wrote: > > > > I have the same issue with 2.0.3. Didn't think too much of it until I > > saw your email. > > > > On Sat, Aug 04, 2001 at 08:35:18AM -0400, David C. Troy wrote: > > > > > > Hey -- with RT 2.0.4 I am experiencing periodic failure of the CSS to load > > > and set properly. This means that about every 3rd page I display has all > > > the fonts in Times rather than Helvetica/Arial and it's a little > > > disconcerting. > > > > > > I am accessing a fast web server directly connected to the other end of a > > > 4B 224K ISDN pipe using IE5.5 on Win2K. > > > > > > Is this a known issue and can it be easily fixed? > > > > > > -- > > matthew zeier - "In mathematics you don't understand things. You just > > get used to them." - John von Newmann > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > I admit that X is the second worst windowing system in the world, but all the > others I've used are tied for first. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From len at netsys.com Sat Aug 4 22:16:56 2001 From: len at netsys.com (Len Rose) Date: Sat, 4 Aug 2001 22:16:56 -0400 Subject: [rt-users] Apache mod_perl/rt2 issue Message-ID: <20010804221656.H13358@netsys.com> This was asked on the list last month, but I didn't see a resolution. I just started bringing up rt2 under Solaris 8, and I've got a problem. I'm not very familiar with mod_perl per se, mostly using php and fastcgi in the past. i.e. perl_tie_hash: Can't locate object method "TIEHASH" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /opt/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. [Sat Aug 4 16:51:25 2001] [error] Can't locate object method "get" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /opt/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. Compilation failed in require at /opt/local/rt2/bin/webmux.pl line 18. BEGIN failed--compilation aborted at /opt/local/rt2/bin/webmux.pl line 18. Compilation failed in require at (eval 4) line 1. Syntax error on line 12 of /opt/local/rt2/ssl/conf/httpsd-mod-perl.conf: Can't locate object method "get" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /opt/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. Compilation failed in require at /opt/local/rt2/bin/webmux.pl line 18. BEGIN failed--compilation aborted at /opt/local/rt2/bin/webmux.pl line 18. Compilation failed in require at (eval 4) line 1. I've reloaded and rebuilt all the pertinent modules, can't make this go away. "make testdep" seems fine. Len From len at netsys.com Sat Aug 4 22:50:46 2001 From: len at netsys.com (Len Rose) Date: Sat, 4 Aug 2001 22:50:46 -0400 Subject: Never Mind! (Re: [rt-users] Apache mod_perl/rt2 issue) In-Reply-To: <20010804221656.H13358@netsys.com>; from len@netsys.com on Sat, Aug 04, 2001 at 10:16:56PM -0400 References: <20010804221656.H13358@netsys.com> Message-ID: <20010804225046.I13358@netsys.com> Never mind. *sigh* I found the problem. Sorry for wasting anyone's time. Without sufficient research, I wrote: > > This was asked on the list last month, but I didn't see a resolution. > I just started bringing up rt2 under Solaris 8, and I've got a problem. > I'm not very familiar with mod_perl per se, mostly using php and fastcgi > in the past. > > i.e. > [snipped] From forrestc at imach.com Sun Aug 5 00:35:01 2001 From: forrestc at imach.com (Forrest W. Christian) Date: Sat, 4 Aug 2001 22:35:01 -0600 (MDT) Subject: [rt-users] Apache mod_perl/rt2 issue In-Reply-To: <20010804221656.H13358@netsys.com> Message-ID: This should be a FAQ. The relevant piece is that when you build mod_perl you need to do something like: perl Makefile.PL EVERYTHING=1 or if you don't want everything enabled, try: perl Makefile.PL PERL_TABLE_API=1 (This bit me just a day or so ago.) I think for good measure I actually used: perl Makefile.PL EVERYTHING=1 PERL_TABLE_API=1 On Sat, 4 Aug 2001, Len Rose wrote: > Date: Sat, 4 Aug 2001 22:16:56 -0400 > From: Len Rose > To: rt-users at lists.fsck.com > Subject: [rt-users] Apache mod_perl/rt2 issue > > > This was asked on the list last month, but I didn't see a resolution. > I just started bringing up rt2 under Solaris 8, and I've got a problem. > I'm not very familiar with mod_perl per se, mostly using php and fastcgi > in the past. > > i.e. > > perl_tie_hash: Can't locate object method "TIEHASH" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /opt/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. > [Sat Aug 4 16:51:25 2001] [error] Can't locate object method "get" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /opt/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. > Compilation failed in require at /opt/local/rt2/bin/webmux.pl line 18. > BEGIN failed--compilation aborted at /opt/local/rt2/bin/webmux.pl line 18. > Compilation failed in require at (eval 4) line 1. > > Syntax error on line 12 of /opt/local/rt2/ssl/conf/httpsd-mod-perl.conf: > Can't locate object method "get" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /opt/local/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. > Compilation failed in require at /opt/local/rt2/bin/webmux.pl line 18. > BEGIN failed--compilation aborted at /opt/local/rt2/bin/webmux.pl line 18. > Compilation failed in require at (eval 4) line 1. > > > I've reloaded and rebuilt all the pertinent modules, can't make this > go away. > > "make testdep" seems fine. > > Len > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > - Forrest W. Christian (forrestc at imach.com) AC7DE ---------------------------------------------------------------------- The Innovation Machine Ltd. P.O. Box 5749 http://www.imach.com/ Helena, MT 59604 Home of PacketFlux Technogies and BackupDNS.com (406)-442-6648 ---------------------------------------------------------------------- Protect your personal freedoms - visit http://www.lp.org/ From forrestc at imach.com Sun Aug 5 00:35:53 2001 From: forrestc at imach.com (Forrest W. Christian) Date: Sat, 4 Aug 2001 22:35:53 -0600 (MDT) Subject: Never Mind! (Re: [rt-users] Apache mod_perl/rt2 issue) In-Reply-To: <20010804225046.I13358@netsys.com> Message-ID: Perhaps you can verify/enlighten us so it's in the archives in case it wasn't the same solution as mine... On Sat, 4 Aug 2001, Len Rose wrote: > Date: Sat, 4 Aug 2001 22:50:46 -0400 > From: Len Rose > To: rt-users at lists.fsck.com > Subject: Never Mind! (Re: [rt-users] Apache mod_perl/rt2 issue) > > Never mind. *sigh* I found the problem. Sorry for wasting anyone's time. > > Without sufficient research, I wrote: > > > > > This was asked on the list last month, but I didn't see a resolution. > > I just started bringing up rt2 under Solaris 8, and I've got a problem. > > I'm not very familiar with mod_perl per se, mostly using php and fastcgi > > in the past. > > > > i.e. > > > > [snipped] > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > - Forrest W. Christian (forrestc at imach.com) AC7DE ---------------------------------------------------------------------- The Innovation Machine Ltd. P.O. Box 5749 http://www.imach.com/ Helena, MT 59604 Home of PacketFlux Technogies and BackupDNS.com (406)-442-6648 ---------------------------------------------------------------------- Protect your personal freedoms - visit http://www.lp.org/ From len at netsys.com Sun Aug 5 00:41:20 2001 From: len at netsys.com (Len Rose) Date: Sun, 5 Aug 2001 00:41:20 -0400 Subject: Never Mind! (Re: [rt-users] Apache mod_perl/rt2 issue) In-Reply-To: ; from forrestc@imach.com on Sat, Aug 04, 2001 at 10:35:53PM -0600 References: <20010804225046.I13358@netsys.com> Message-ID: <20010805004120.L13358@netsys.com> Hi... yes, definitely needed to rebuild mod_perl with the correct options. In my case, EVERYTHING=1 was the quickest solution. Thanks! Len On Sat, Aug 04, 2001 at 10:35:53PM -0600, Forrest W. Christian wrote: > Perhaps you can verify/enlighten us so it's in the archives in case it > wasn't the same solution as mine... > > On Sat, 4 Aug 2001, Len Rose wrote: > > > Date: Sat, 4 Aug 2001 22:50:46 -0400 > > From: Len Rose > > To: rt-users at lists.fsck.com > > Subject: Never Mind! (Re: [rt-users] Apache mod_perl/rt2 issue) > > > > Never mind. *sigh* I found the problem. Sorry for wasting anyone's time. > > > > Without sufficient research, I wrote: > > Len From jesse at fsck.com Sun Aug 5 06:38:16 2001 From: jesse at fsck.com (Jesse) Date: Sun, 5 Aug 2001 06:38:16 -0400 Subject: [rt-users] Deleting tickets 2 In-Reply-To: <003d01c11d34$6acb5560$26b2c918@videotron.ca>; from steve@inet-technologies.com on Sat, Aug 04, 2001 at 06:25:50PM -0400 References: <001201c11d05$c5195be0$26b2c918@videotron.ca> <20010804140019.N26107@pallas.fsck.com> <003d01c11d34$6acb5560$26b2c918@videotron.ca> Message-ID: <20010805063816.S26107@pallas.fsck.com> Be forewarned, that I'm half-way through my trip home from the west caost and rather out of it. (I just typed east coast without really seeing anything wrong with it ;) But yeah, that sounds about right. You should actually be able to do all of this from within RT's API, but feel free to build at least a first draft with the tools you know. (There's a tool to whack just one attachment in /contrib) And yes, of course we welcome anything you'd like to controbute back. Jesse, from Newark International Airport, Gate 111 On Sat, Aug 04, 2001 at 06:25:50PM -0400, Steve Poirier wrote: > Thanks! So, what i need to do is: > > select id from Tickets where Status='dead'; > > You delete the Tickets where status is dead > > Loop 1 with the array of dead tickets: > select id from Transactions where Ticket='$ticketid'; > > Loop 2 with array of transactions for this ticket > > You delete all rows in Attachments where TransactionID = TransactionIDs > > End loop 2 > > You delete all rows in table Transactions where Ticket='$ticketid'; > > You delete all rows in table Watchers where Value='$ticketid'; > > You delete all rows in table ObjectKeywords where ObjectId='$ticketid'; > > end loop 1 > > Is that it? If yes, i'll read the DBD-MySQL faq and build a perl script, > is it ok if i submit it to the list after testing? > > Regards, > __ > Steve Poirier > Project Manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Jesse" > To: "Steve Poirier" > Cc: > Sent: Saturday, August 04, 2001 2:00 PM > Subject: Re: [rt-users] Deleting tickets 2 > > > > You'll also want to delete rows from the ObjectKeywords table and from the > > Watchers table that correspond to the ticket in question. At some point, > > I'm planning on doing up a reaper script that can do this automatically > for > > "dead" tickets. > > > > > > On Sat, Aug 04, 2001 at 12:51:56PM -0400, Steve Poirier wrote: > > > Sorry but after some investigation i finally figured out a way to do it. > > > > > > Is this correct (Simple example): > > > select id from Transactions where Ticket=2700; > > > +------+ > > > | id | > > > +------+ > > > | 6962 | > > > +------+ > > > delete from Attachments where TransactionId=6962; > > > delete from Tickets where id=2700; > > > > > > Is that all i need to do? > > > > > > Regards, > > > __ > > > Steve Poirier > > > Project Manager > > > Inet-Technologies inc. > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > . . . when not in doubt, get in doubt. -- Old Discordian Proveb > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From dave at toad.net Sun Aug 5 11:22:54 2001 From: dave at toad.net (David C. Troy) Date: Sun, 5 Aug 2001 11:22:54 -0400 (EDT) Subject: [rt-users] CSS Comes & Goes In-Reply-To: <20010804132718.L26107@pallas.fsck.com> Message-ID: Yeah, it seems to consistently get hits for the css. It's just that sometimes the browser doesn't display with it. 207.86.140.82 - - [05/Aug/2001:10:49:10 -0400] "GET /NoAuth/webrt.css HTTP/1.1" 200 1484 I've seen this before with some things I programmed but it has never been a consistent problem. It's probably an IE issue, perhaps related to the timing of the loading of the CSS and the way RT/Mason constructs the pages. It happens randomly on all RT pages without any apparent pattern. I haven't tried it with Netscape -- with its FSA's who knows what it would do... Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Sat, 4 Aug 2001, Jesse wrote: > Is your web server showing hits for the stylesheeet? > > > On Sat, Aug 04, 2001 at 10:13:07AM -0700, matthew zeier wrote: > > > > I have the same issue with 2.0.3. Didn't think too much of it until I > > saw your email. > > > > On Sat, Aug 04, 2001 at 08:35:18AM -0400, David C. Troy wrote: > > > > > > Hey -- with RT 2.0.4 I am experiencing periodic failure of the CSS to load > > > and set properly. This means that about every 3rd page I display has all > > > the fonts in Times rather than Helvetica/Arial and it's a little > > > disconcerting. > > > > > > I am accessing a fast web server directly connected to the other end of a > > > 4B 224K ISDN pipe using IE5.5 on Win2K. > > > > > > Is this a known issue and can it be easily fixed? > > > > > > -- > > matthew zeier - "In mathematics you don't understand things. You just > > get used to them." - John von Newmann > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > I admit that X is the second worst windowing system in the world, but all the > others I've used are tied for first. > From steve at inet-technologies.com Sun Aug 5 14:12:21 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Sun, 05 Aug 2001 14:12:21 -0400 Subject: [rt-users] Script to delete dead tickets done Message-ID: <007901c11dda$2bc9b540$26b2c918@videotron.ca> Hello all, I wrote a script in perl to delete dead tickets from your db. I tested in on our live system. If someone need a web one, just ask me. Any comments/bugs welcome. http://dev.inet-technologies.com/rt2/ __ Steve Poirier Project manager Inet-Technologies inc. From darrinw at nixc.net Sun Aug 5 14:30:23 2001 From: darrinw at nixc.net (Darrin Walton) Date: Sun, 5 Aug 2001 18:30:23 +0000 Subject: [rt-users] Script to delete dead tickets done In-Reply-To: <007901c11dda$2bc9b540$26b2c918@videotron.ca>; from steve@inet-technologies.com on Sun, Aug 05, 2001 at 02:12:21PM -0400 References: <007901c11dda$2bc9b540$26b2c918@videotron.ca> Message-ID: <20010805183023.G31106@nixc.net> |+ Any comments/bugs welcome. |+ |+ http://dev.inet-technologies.com/rt2/ Did you test the url as throughly as you did the code you wrote: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, dns at inet-interactif.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. This is the error I get when trying to open delete_dead_tickets.pl from your site. -- darrin walton, darrinw at nixc.net From steve at inet-technologies.com Sun Aug 5 14:42:33 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Sun, 05 Aug 2001 14:42:33 -0400 Subject: [rt-users] Script to delete dead tickets done Message-ID: <009f01c11dde$63afdee0$26b2c918@videotron.ca> I just made an archive, i forgot that you can't download a .pl from this server. Sorry for mistake __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Darrin Walton" To: "Steve Poirier" Cc: Sent: Sunday, August 05, 2001 2:30 PM Subject: Re: [rt-users] Script to delete dead tickets done > |+ Any comments/bugs welcome. > |+ > |+ http://dev.inet-technologies.com/rt2/ > > Did you test the url as throughly as you did the code you wrote: > > Internal Server Error > The server encountered an internal error or misconfiguration and was > unable to complete your request. > Please contact the server administrator, dns at inet-interactif.com and > inform them of the time the error occurred, and anything you might have > done that may have caused the error. > > More information about this error may be available in the server error > log. > > Additionally, a 404 Not Found error was encountered while trying to use an > ErrorDocument to handle the request. > > This is the error I get when trying to open delete_dead_tickets.pl from > your site. > > -- > darrin walton, darrinw at nixc.net From dave at toad.net Sun Aug 5 21:48:49 2001 From: dave at toad.net (David C. Troy) Date: Sun, 5 Aug 2001 21:48:49 -0400 (EDT) Subject: [rt-users] Perplexed about permissions/mail loops... Message-ID: Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm getting used to everything... We've had a couple of instances now where two of our queues got into big fights with each other and produced a few thousand tickets: - service at toad.net sends mail to billing at toad.net - service didn't have permission to create a ticket in the billing queue - billing replies to service "Correspondence not recorded, permission denied" - billing didn't have permission to create a ticket in the service queue - service replies to billing "Correspondence not recorded, permission denied" Only my queue addresses seem to have problems with this "permission denied" issue -- other random users can create a ticket no problem. Frankly, this seems dumb to me on two levels -- one, RT should have built in loop detection so it won't clobber itself this way; two, I have no idea now how to correctly set the permissions. I'm making haphazard "feel good" changes assigning various groups more permissions, etc., but am not sure what I'm really doing. Can anyone point me in the right direction to a) clear up this loop problem, b) better understand RT2 groups/users & permissions? Thanks much, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From mfrick at learnedsolutions.com Sun Aug 5 21:56:53 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Mon, 6 Aug 2001 11:26:53 +0930 Subject: [rt-users] making a connection to the mysql database Message-ID: <00d001c11e1b$130bdf60$4258190a@adlw2k07> I wish to make a connection to mysql (in particular the rt database) I was just wondering how rt1.0.7 is already making this connection and where? From MikeB at digitalminds.net Sun Aug 5 23:53:11 2001 From: MikeB at digitalminds.net (Michael Bush) Date: Sun, 5 Aug 2001 23:53:11 -0400 (EDT) Subject: [rt-users] RT 2.0.4 webRT installation problem In-Reply-To: <20010804003715.H26107@pallas.fsck.com> References: <20010804003715.H26107@pallas.fsck.com> Message-ID: <2957.192.168.0.230.997069991.squirrel@192.168.0.100> Hi Jesse/Everyone: I finally got mod_perl compiled and installed! Now I am getting the following error message in the httpd error_log: [Sun Aug 5 23:09:57 2001] [warn] Loaded DSO modules/libperl.so uses plain Apache 1.3 API, this module might crash under EAPI! (please recompile it with -DEAPI) What does it mean and how do I use the perimeters? I am not sure how the use the -DEAPI. Regards, Mike Bush -- Digital Minds International http://www.DigitalMinds.net Tel: 615-661-7900 Fax: 615-661-7949 > > My only real suggestion is _not_ to use the apache 2.0 betas. Stick to > 1.3.20 > > -j > > On Fri, Aug 03, 2001 at 10:01:36PM -0500, Gilbie wrote: >> httpd -l shows that mod_perl wasn't compiled in. >> On 2nd thought, I was using suse's binary rpm anyway. >> >> I'm using apache 1.3.12. Since I'm upgrading from suse's binary rpm, >> I'm thinking of pulling apache 2.0.16 beta and compile everything. >> Will RT2 work with it? Any comments? I'm just thinking about this >> since lately I've been abadoning suse's binary rpm's regularly--first >> upgrading to php 4.06, then mysql 3.22.32 to 3.23.40, perl 5.005_3 to >> 5.6.1, and in the process upgrading tons of stuff anyway... Any >> suggestions would be appreciated. >> >> Andrew Storms wrote: >> >> > If you run 'httpd -l', apache will report to you what modules were >> > compiled in. >> > Look for 'mod_perl.c' in the list. >> > >> > ----------------------------------- >> > Andrew Storms >> > storms at icplanet.com >> > I.T. Manager / Solutions Architect >> > http://www.icplanet.com >> > ----------------------------------- >> > >> > >> >> -----Original Message----- >> >> From: rt-users-admin at lists.fsck.com >> >> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Gilbie >> >> Sent: Friday, August 03, 2001 6:58 PM >> >> To: Jesse >> >> Cc: rt-users >> >> Subject: Re: [rt-users] RT 2.0.4 webRT installation problem >> >> >> >> >> >> How do I test for sure if I have mod_perl? >> >> my httpd.conf seems to have referenced it. >> >> rpm -q mod_perl says it's installed... >> >> >> >> Jesse wrote: >> >> >> >>> Sounds like your apache doesn't have mod_perl compiled in. >> >>> >> >>> >> >>> On Fri, Aug 03, 2001 at 08:35:15PM -0500, Gilbie wrote: >> >>> >> >>>> Thanks to Darrin and Brandon's comments, I now have the >> >>> >> >> basic RT installed. >> >> >> >>>> I've upgraded to mysql 3.23.40. >> >>>> I should say, at least the database creation script didn't >> >>> >> >> complain and >> >> >> >>>> generated the db. >> >>>> >> >>>> Next I try to integrate webRT with apache, and it has >> >>> >> >> syntax errors. I >> >> >> >>>> removed every line and add back line by line and it failed when >> >>>> PerlModule apache::dbi was referenced. So from FAQ, I >> >>> >> >> installed that by >> >> >> >>>> hand. Now it complains when I add the next line (PerlRequire >> >>>> ..webmux.pl). ( no construct yet..) >> >>>> >> >>>> Any idea what I may be missing? >> >>>> >> >>>> btw, now apache and mysql is finally working with my other >> >>> >> >> old web db >> >> >> >>>> programs. Still need to change /sbin/init.d code to match >> >>> >> >> since I'm on >> >> >> >>>> suse 7.0 platform. (Location of directories are >> >>> >> >> different. :-( ) But >> >> >> >>>> I am still using the older mysql CLIENT programs, since I >> >>> >> >> have only >> >> >> >>>> installed mysql's tar. >> >>>> >> >>>> >> >>>> _______________________________________________ >> >>>> rt-users mailing list >> >>>> rt-users at lists.fsck.com >> >>>> http://lists.fsck.com/mailman/listinfo/rt-users >> >>>> >> >> >> >> _______________________________________________ >> >> rt-users mailing list >> >> rt-users at lists.fsck.com >> >> http://lists.fsck.com/mailman/listinfo/rt-users >> > >> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users >> > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > "If IBM _wanted_ to make clones, we could make them cheaper and faster > than anyone else!" - An IBM Rep. visiting Vassar College's Comp Sci > Department. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From jesse at fsck.com Mon Aug 6 00:53:14 2001 From: jesse at fsck.com (Jesse) Date: Mon, 6 Aug 2001 00:53:14 -0400 Subject: [rt-users] Perplexed about permissions/mail loops... In-Reply-To: ; from dave@toad.net on Sun, Aug 05, 2001 at 09:48:49PM -0400 References: Message-ID: <20010806005314.W26107@pallas.fsck.com> RT shouldn't be looping with itself. It just should not happen. I'm way too tired to cope right now but will try to have a look tomorrow. There was a discussion between me and one of the good folks at west.nl about which permissions do what around the first week of april or the last week of march that needs to get cleaned up and added to the docs. Besides that, you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs. It contains some recommendations for default permissions. On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote: > > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm > getting used to everything... > > We've had a couple of instances now where two of our queues got into big > fights with each other and produced a few thousand tickets: > > - service at toad.net sends mail to billing at toad.net > - service didn't have permission to create a ticket in the billing queue > - billing replies to service "Correspondence not recorded, permission denied" > - billing didn't have permission to create a ticket in the service queue > - service replies to billing "Correspondence not recorded, permission denied" > > Only my queue addresses seem to have problems with this "permission > denied" issue -- other random users can create a ticket no problem. > > Frankly, this seems dumb to me on two levels -- one, RT should have built > in loop detection so it won't clobber itself this way; two, I have no > idea now how to correctly set the permissions. I'm making haphazard "feel > good" changes assigning various groups more permissions, etc., but am not > sure what I'm really doing. > > Can anyone point me in the right direction to a) clear up this loop > problem, b) better understand RT2 groups/users & permissions? > > Thanks much, > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 And I'm told we do share some common rituals. Our "flame war" is apparently held in person in their land and called "project meeting". -Alan Cox [on "Suits"] From Stuart.Campbell at cwo.com.au Mon Aug 6 02:51:44 2001 From: Stuart.Campbell at cwo.com.au (Stuart Campbell) Date: Mon, 6 Aug 2001 16:51:44 +1000 Subject: [rt-users] newbie questions... Message-ID: Howdy, I've recently installed RT 2 on a Red Hat Linux 7.0 system. Being a relative beginner in linux, apache, mysql, perl and sendmail administration it was quite an adventure for me! I am happy to say, however, that after a week of late nights I have a working system. I do have a few queries tho. I have spent some time reading the faq and the archives of this mailing list, but have not yet found answers to my questions. 1 : The manuals etc at http://www.helgrim.com/rtdocs/ are a little bit 'lean'. I dont mean to critisize but I didnt find them of much use for explaining both installation, administration and general use of RT. Are these documents a work in progress? Are any other documents available? 2 : I would like to use the RT system soley via the web interface. I'm anticipating approx. 10 staff to use the system at varying levels. Is it possible to create a user account for web access but restrict the ability to set the configuration? When I logged on to the 'bug system' available at : http://fsck.com/rt2/NoAuth/Buglist.html I was surprised that I could actually access the configuration screens? 3 : I am not sure I understand the intended use of keywords. My best guess is that the keyword structure is used to further refine problem classification, beyond creating a ticket in a specific queue. Since the process of specifying keywords for a ticket does not appear in the process of creating a ticket, I am not sure my understanding is correct? Many thanks, Stuart Campbell Cable & Wireless Global Card Services Australia From todd.glasgow at rlxtechnologies.com Mon Aug 6 09:21:01 2001 From: todd.glasgow at rlxtechnologies.com (todd.glasgow at rlxtechnologies.com) Date: Mon, 6 Aug 2001 08:21:01 -0500 Subject: [rt-users] Email Notification Message-ID: <89059DB5E4DDD31194A700902798D6B7A39242@mail.rocketlogix.com> We are running RT 1.07 with a mysql backend & sendmail. I am very limited in my knowledge, so please forgive any obvious ignorance. When a client replies to a tkt, it updates RT just fine; however, is there a way to notify the person assigned to that ticket. We have found several times that clients have responded, but their response was overlooked for hours, sometimes days because the individual assigned to the ticket never received a notification of any sort. Has anybody found a way to incorporate this type of notification? We are not able to monitor RT 7X24, so this is an issue of great concern. Todd Glasgow From dave at toad.net Mon Aug 6 10:04:04 2001 From: dave at toad.net (David C. Troy) Date: Mon, 6 Aug 2001 10:04:04 -0400 (EDT) Subject: [rt-users] Perplexed about permissions/mail loops... In-Reply-To: <20010806005314.W26107@pallas.fsck.com> Message-ID: No -- this is just once instance clobbering itself, not two. Although I've had fun with two instances going at each other before, too. I've read the docs about the permissions. I think the situation may be exacerbated because this was an RT1->RT2 import and I'm not at all clear on what permissions were set in that process. I'm going to try to slog through it again and see what specific questions I come up with. A general solution to the looping problem would be a good idea nonetheless. Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Mon, 6 Aug 2001, Jesse wrote: > RT shouldn't be looping with itself. It just should not happen. > I'm way too tired to cope right now but will try to have a look tomorrow. > > There was a discussion between me and one of the good folks at west.nl about > which permissions do what around the first week of april or the last week > of march that needs to get cleaned up and added to the docs. Besides that, > you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs. It contains some recommendations for default permissions. > > > On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote: > > > > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm > > getting used to everything... > > > > We've had a couple of instances now where two of our queues got into big > > fights with each other and produced a few thousand tickets: > > > > - service at toad.net sends mail to billing at toad.net > > - service didn't have permission to create a ticket in the billing queue > > - billing replies to service "Correspondence not recorded, permission denied" > > - billing didn't have permission to create a ticket in the service queue > > - service replies to billing "Correspondence not recorded, permission denied" > > > > Only my queue addresses seem to have problems with this "permission > > denied" issue -- other random users can create a ticket no problem. > > > > Frankly, this seems dumb to me on two levels -- one, RT should have built > > in loop detection so it won't clobber itself this way; two, I have no > > idea now how to correctly set the permissions. I'm making haphazard "feel > > good" changes assigning various groups more permissions, etc., but am not > > sure what I'm really doing. > > > > Can anyone point me in the right direction to a) clear up this loop > > problem, b) better understand RT2 groups/users & permissions? > > > > Thanks much, > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > And I'm told we do share some common rituals. Our "flame war" is apparently > held in person in their land and called "project meeting". > -Alan Cox [on "Suits"] > From dave at toad.net Mon Aug 6 10:12:24 2001 From: dave at toad.net (David C. Troy) Date: Mon, 6 Aug 2001 10:12:24 -0400 (EDT) Subject: [rt-users] Perplexed about permissions/mail loops... In-Reply-To: Message-ID: OK -- here -- I find this unsettling: To make sure that your staff can work with tickets, you should grant them all the following additional rights: "ShowTicket" "ShowTicketComments" "Watch" "WatchAsAdminCc" "OwnTicket" "ModifyTicket" I'm supposed to go click on these things for EACH of my 20+ employees? I don't need carpal tunnel this bad! :) Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Mon, 6 Aug 2001, David C. Troy wrote: > > No -- this is just once instance clobbering itself, not two. Although > I've had fun with two instances going at each other before, too. > > I've read the docs about the permissions. I think the situation may be > exacerbated because this was an RT1->RT2 import and I'm not at all clear > on what permissions were set in that process. > > I'm going to try to slog through it again and see what specific questions > I come up with. A general solution to the looping problem would be a good > idea nonetheless. > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Mon, 6 Aug 2001, Jesse wrote: > > > RT shouldn't be looping with itself. It just should not happen. > > I'm way too tired to cope right now but will try to have a look tomorrow. > > > > There was a discussion between me and one of the good folks at west.nl about > > which permissions do what around the first week of april or the last week > > of march that needs to get cleaned up and added to the docs. Besides that, > > you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs. It contains some recommendations for default permissions. > > > > > > On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote: > > > > > > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm > > > getting used to everything... > > > > > > We've had a couple of instances now where two of our queues got into big > > > fights with each other and produced a few thousand tickets: > > > > > > - service at toad.net sends mail to billing at toad.net > > > - service didn't have permission to create a ticket in the billing queue > > > - billing replies to service "Correspondence not recorded, permission denied" > > > - billing didn't have permission to create a ticket in the service queue > > > - service replies to billing "Correspondence not recorded, permission denied" > > > > > > Only my queue addresses seem to have problems with this "permission > > > denied" issue -- other random users can create a ticket no problem. > > > > > > Frankly, this seems dumb to me on two levels -- one, RT should have built > > > in loop detection so it won't clobber itself this way; two, I have no > > > idea now how to correctly set the permissions. I'm making haphazard "feel > > > good" changes assigning various groups more permissions, etc., but am not > > > sure what I'm really doing. > > > > > > Can anyone point me in the right direction to a) clear up this loop > > > problem, b) better understand RT2 groups/users & permissions? > > > > > > Thanks much, > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > And I'm told we do share some common rituals. Our "flame war" is apparently > > held in person in their land and called "project meeting". > > -Alan Cox [on "Suits"] > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From khera at kcilink.com Mon Aug 6 10:17:00 2001 From: khera at kcilink.com (Vivek Khera) Date: Mon, 6 Aug 2001 10:17:00 -0400 Subject: [rt-users] Deleting tickets 2 In-Reply-To: <003d01c11d34$6acb5560$26b2c918@videotron.ca> References: <001201c11d05$c5195be0$26b2c918@videotron.ca> <20010804140019.N26107@pallas.fsck.com> <003d01c11d34$6acb5560$26b2c918@videotron.ca> Message-ID: <15214.42716.462612.810156@onceler.kciLink.com> >>>>> "SP" == Steve Poirier writes: SP> Thanks! So, what i need to do is: SP> select id from Tickets where Status='dead'; SP> You delete the Tickets where status is dead Wow... pretty complex. Foreign keys would make this much easier. Just declare a foreign key with ON DELETE CASCADE on the tables that link back to ticket ID, then deleting the ticket ID in that table would cascade the delete across to the other tables. I guess this wouldn't work in MySQL, though... -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From stock at cse.Buffalo.EDU Mon Aug 6 10:18:49 2001 From: stock at cse.Buffalo.EDU (Matthew D. Stock) Date: Mon, 6 Aug 2001 10:18:49 -0400 (EDT) Subject: [rt-users] Perplexed about permissions/mail loops... In-Reply-To: References: Message-ID: <15214.42825.77420.220450@perdix.cse.buffalo.edu> David C. Troy writes: > I'm supposed to go click on these things for EACH of my 20+ employees? I > don't need carpal tunnel this bad! :) I created groups with the needed privs, and added the staff to each group as needed. None of my staff have user privs assigned to them. -Matt -- Matthew D. Stock Director of Information Technology Computer Science and Engineering, University at Buffalo From martin at schapendonk.org Mon Aug 6 10:18:41 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Mon, 6 Aug 2001 16:18:41 +0200 (CEST) Subject: [rt-users] Perplexed about permissions/mail loops... In-Reply-To: Message-ID: On Mon, 6 Aug 2001, David C. Troy wrote: # OK -- here -- I find this unsettling: # # To make sure that your staff can work with tickets, you should grant # them all the following additional rights: # "ShowTicket" # "ShowTicketComments" # "Watch" # "WatchAsAdminCc" # "OwnTicket" # "ModifyTicket" # # I'm supposed to go click on these things for EACH of my 20+ employees? I # don't need carpal tunnel this bad! :) Make a group (Configuration - Groups - Create a new group), add all employees to this group (Configuration - Groups - - Members) and give the group the appropriate rights (Configuration - Global - Group Rights). Should be no more than roughly 35 clicks in total :-) Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From khera at kcilink.com Mon Aug 6 10:43:03 2001 From: khera at kcilink.com (Vivek Khera) Date: Mon, 6 Aug 2001 10:43:03 -0400 Subject: [rt-users] RT 2.0.4 webRT installation problem In-Reply-To: <2957.192.168.0.230.997069991.squirrel@192.168.0.100> References: <20010804003715.H26107@pallas.fsck.com> <2957.192.168.0.230.997069991.squirrel@192.168.0.100> Message-ID: <15214.44279.267620.490535@onceler.kciLink.com> >>>>> "MB" == Michael Bush writes: MB> Hi Jesse/Everyone: MB> I finally got mod_perl compiled and installed! Now I am getting the MB> following error message in the httpd error_log: MB> [Sun Aug 5 23:09:57 2001] [warn] Loaded DSO modules/libperl.so uses plain MB> Apache 1.3 API, this module might crash under EAPI! (please recompile it MB> with -DEAPI) You need to use the apxs that was built with your mod_ssl enabled apache. You can't mix and match components between stock apache and mod_ssl enabled apache. From rco-ml at mail.com Mon Aug 6 10:25:50 2001 From: rco-ml at mail.com (Rafael Corvalan) Date: Mon, 06 Aug 2001 22:25:50 +0800 Subject: [rt-users] Datetime of a correspondance Message-ID: <20010806142553.14941.qmail@mail.com> Hello, I have sent an e-mail to my RT system that has been recorded on the database, and then forwarded (because a Scrip ask so) to the Requestor. 1 minutes later, the Requestor replied and his correspondance has been recorded into the database but with a datetime 2 minutes prior the 1st message... So my question: the datetime associated with a correspondance, is the datetime locally calculated by the RT server or it takes the "Date:" field of the mail? If it's the 2nd case... why? Is it not more logical to take the server local datetime? Rafael -- _______________________________________________ FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! http://www.net2phone.com/cgi-bin/link.cgi?143 From hwagener at fcb-wilkens.com Mon Aug 6 10:27:37 2001 From: hwagener at fcb-wilkens.com (Harald Wagener) Date: Mon, 06 Aug 2001 16:27:37 +0200 Subject: [rt-users] Perplexed about permissions/mail loops... References: Message-ID: <3B6EA94E.F658D45D@fcb-wilkens.com> "David C. Troy" wrote: > > OK -- here -- I find this unsettling: > > To make sure that your staff can work with tickets, you should grant > them all the following additional rights: > "ShowTicket" > "ShowTicketComments" > "Watch" > "WatchAsAdminCc" > "OwnTicket" > "ModifyTicket" > > I'm supposed to go click on these things for EACH of my 20+ employees? I > don't need carpal tunnel this bad! :) You could add them to a global group that has this rights. Regards, Harald From jszabo at dilligaff.rutgers.edu Mon Aug 6 10:58:48 2001 From: jszabo at dilligaff.rutgers.edu (jszabo at dilligaff.rutgers.edu) Date: 6 Aug 2001 14:58:48 -0000 Subject: [rt-users] unsubscribe me Message-ID: <20010806145848.24682.qmail@dilligaff.rutgers.edu> please unsubscribe me Joe From steve at Inet-technologies.com Mon Aug 6 10:24:06 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 6 Aug 2001 10:24:06 -0400 Subject: [rt-users] Email Notification References: <89059DB5E4DDD31194A700902798D6B7A39242@mail.rocketlogix.com> Message-ID: <010501c11e83$733cd480$f807dad8@inetinteractif.com> Hello, i don't know for RT1, but in RT2, you can set a rule like this: OnTransaction NotifyOwner Transaction With this rule, owner of the ticket receive a mail update everytime there is a transaction on the ticket (re-opened, closed etc..) __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: To: Cc: Sent: August 6, 2001 09:21 Subject: [rt-users] Email Notification > We are running RT 1.07 with a mysql backend & sendmail. I am very limited > in my knowledge, so please forgive any obvious ignorance. When a client > replies to a tkt, it updates RT just fine; however, is there a way to notify > the person assigned to that ticket. We have found several times that > clients have responded, but their response was overlooked for hours, > sometimes days because the individual assigned to the ticket never received > a notification of any sort. Has anybody found a way to incorporate this > type of notification? We are not able to monitor RT 7X24, so this is an > issue of great concern. > > Todd Glasgow > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at Inet-technologies.com Mon Aug 6 10:25:04 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 6 Aug 2001 10:25:04 -0400 Subject: [rt-users] newbie questions... References: Message-ID: <011501c11e83$95f9a700$f807dad8@inetinteractif.com> Hello Stuart, > 1 : The manuals etc at http://www.helgrim.com/rtdocs/ are a little bit > 'lean'. I dont mean to critisize but I didnt find them of much use for > explaining both installation, administration and general use of RT. Are > these documents a work in progress? Are any other documents available? A good 2 hours trying every functions should do it. If it`s you who is going to train your staff, you should know the system. If there`s something you dont understand you can ask if its not in the archive. But its very easy to use. Or ask a system admin to install it. > 2 : I would like to use the RT system soley via the web interface. I'm > anticipating approx. 10 staff to use the system at varying levels. Is it > possible to create a user account for web access but restrict the ability to > set the configuration? When I logged on to the 'bug system' available at : > http://fsck.com/rt2/NoAuth/Buglist.html I was surprised that I could > actually access the configuration screens? You can see the configurations, but can't modify. You can configure global groups permissions and individual user privileges. ACL system is very well implemented. > 3 : I am not sure I understand the intended use of keywords. My best > guess is that the keyword structure is used to further refine problem > classification, beyond creating a ticket in a specific queue. Since the Yes. For example, for the sales queue of a division of an ISP, you can have, Special / Call customer via phone to confirm or Dialup / Common Problems / Can't connect > process of specifying keywords for a ticket does not appear in the process > of creating a ticket, I am not sure my understanding is correct? Personnally, i think it`s a good idea. You don't want to "load" the screen with too much info for the techs. If keywords need to be set, you just need to click Keywords after the ticket is created. One situation where keywords are used more often is when RT is used for programmers, in this case it can be a bit annoying but should be easy to add it there. __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "Stuart Campbell" To: Sent: August 6, 2001 02:51 Subject: [rt-users] newbie questions... From steve at Inet-technologies.com Mon Aug 6 10:28:19 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 6 Aug 2001 10:28:19 -0400 Subject: [rt-users] Perplexed about permissions/mail loops... References: Message-ID: <012901c11e84$194122a0$f807dad8@inetinteractif.com> Hello, You just need to create a group, let's say called "Tech". You then set group permissions. And add your staff to this group. They will all have the same privileges. __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "David C. Troy" To: "Jesse" Cc: Sent: August 6, 2001 10:12 Subject: Re: [rt-users] Perplexed about permissions/mail loops... > > OK -- here -- I find this unsettling: > > To make sure that your staff can work with tickets, you should grant > them all the following additional rights: > "ShowTicket" > "ShowTicketComments" > "Watch" > "WatchAsAdminCc" > "OwnTicket" > "ModifyTicket" > > I'm supposed to go click on these things for EACH of my 20+ employees? I > don't need carpal tunnel this bad! :) > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Mon, 6 Aug 2001, David C. Troy wrote: > > > > > No -- this is just once instance clobbering itself, not two. Although > > I've had fun with two instances going at each other before, too. > > > > I've read the docs about the permissions. I think the situation may be > > exacerbated because this was an RT1->RT2 import and I'm not at all clear > > on what permissions were set in that process. > > > > I'm going to try to slog through it again and see what specific questions > > I come up with. A general solution to the looping problem would be a good > > idea nonetheless. > > > > Thanks, > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > On Mon, 6 Aug 2001, Jesse wrote: > > > > > RT shouldn't be looping with itself. It just should not happen. > > > I'm way too tired to cope right now but will try to have a look tomorrow. > > > > > > There was a discussion between me and one of the good folks at west.nl about > > > which permissions do what around the first week of april or the last week > > > of march that needs to get cleaned up and added to the docs. Besides that, > > > you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs. It contains some recommendations for default permissions. > > > > > > > > > On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote: > > > > > > > > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm > > > > getting used to everything... > > > > > > > > We've had a couple of instances now where two of our queues got into big > > > > fights with each other and produced a few thousand tickets: > > > > > > > > - service at toad.net sends mail to billing at toad.net > > > > - service didn't have permission to create a ticket in the billing queue > > > > - billing replies to service "Correspondence not recorded, permission denied" > > > > - billing didn't have permission to create a ticket in the service queue > > > > - service replies to billing "Correspondence not recorded, permission denied" > > > > > > > > Only my queue addresses seem to have problems with this "permission > > > > denied" issue -- other random users can create a ticket no problem. > > > > > > > > Frankly, this seems dumb to me on two levels -- one, RT should have built > > > > in loop detection so it won't clobber itself this way; two, I have no > > > > idea now how to correctly set the permissions. I'm making haphazard "feel > > > > good" changes assigning various groups more permissions, etc., but am not > > > > sure what I'm really doing. > > > > > > > > Can anyone point me in the right direction to a) clear up this loop > > > > problem, b) better understand RT2 groups/users & permissions? > > > > > > > > Thanks much, > > > > > > > > Dave > > > > > > > > ===================================================================== > > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > -- > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > And I'm told we do share some common rituals. Our "flame war" is apparently > > > held in person in their land and called "project meeting". > > > -Alan Cox [on "Suits"] > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at Inet-technologies.com Mon Aug 6 10:49:18 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 6 Aug 2001 10:49:18 -0400 Subject: [rt-users] Deleting tickets 2 References: <001201c11d05$c5195be0$26b2c918@videotron.ca><20010804140019.N26107@pallas.fsck.com><003d01c11d34$6acb5560$26b2c918@videotron.ca> <15214.42716.462612.810156@onceler.kciLink.com> Message-ID: <013701c11e86$f8d8e720$f807dad8@inetinteractif.com> Well i wrote the script and it work in MySQL. Thats the important thing for me because the programmers who write 'nice code' here are very very busy :-) but thanks for the advice. __ Steve Poirier Project Manager Inet Technologies Inc. ----- Original Message ----- From: "Vivek Khera" To: Sent: August 6, 2001 10:17 Subject: Re: [rt-users] Deleting tickets 2 > >>>>> "SP" == Steve Poirier writes: > > SP> Thanks! So, what i need to do is: > SP> select id from Tickets where Status='dead'; > > SP> You delete the Tickets where status is dead > > Wow... pretty complex. Foreign keys would make this much easier. > Just declare a foreign key with ON DELETE CASCADE on the tables that > link back to ticket ID, then deleting the ticket ID in that table > would cascade the delete across to the other tables. I guess this > wouldn't work in MySQL, though... > > -- > =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= > Vivek Khera, Ph.D. Khera Communications, Inc. > Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 > AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From darrell at magpage.com Mon Aug 6 14:11:25 2001 From: darrell at magpage.com (Darrell Hyde) Date: Mon, 6 Aug 2001 14:11:25 -0400 (EDT) Subject: [rt-users] unable to sendemail from RT Message-ID: I've used RT1 and had no problem, but for the life of me I can't get RT2 to send email on its own. The queue recieves email I send to it (from several different addresses) so that works, but auto-replies are never sent. Also when I reply to tickets from within RT, the email never goes anywhere. Now here's the weird part...if I pipe an email on the command line to rt-mailgate (as both root & non-root users), rt recieves it fine and the auto-reply is sent as it should be per the Scrip I have set up. But then if I go into the web interface and reply to that ticket it goes nowhere. I did some snooping around in my mail logs, and the only difference I can find between the two transactions is this: When I submit I ticket in the normal fashion via email, this turns up... Aug 6 09:39:37 moose sendmail[1165]: f76Ddb201165: from=daemon, size=596, class=0, nrcpts=0, msgid=<200108061339.f76Ddb201165 at moose.magpage.com>, relay=daemon at localhost And when I submit a ticket by piping text to rt-mailgate as user nobody (i.e. cat file |/usr/local/rt2/bin...etc) I get this... Aug 6 09:45:49 moose sendmail[1208]: f76DjnW01208: from=nobody, size=553, class=-60, nrcpts=1, msgid=, relay=nobody at localhost So it looks as though the auto-reply is being sent but its being sent with no recipients. Any ideas anyone? FYI, I'm running FreeBSD 4.3-STABLE. Thanks :) From mfrick at learnedsolutions.com Mon Aug 6 21:38:20 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Tue, 7 Aug 2001 11:08:20 +0930 Subject: [rt-users] templates not being found for most queues Message-ID: <00e701c11ee1$a58646c0$44001e0a@adlw2k07> I am currently running 1.0.7 and the only queue that is finding the template for the content of the message is the queue that was created using the command line. the queues created using the web interface can not find the template. did the queues created in the web interface have to be created by the rt root user or something like that instead of just an rt user with admin rights?? what most queues are returning... The specified template is missing or inaccessable. (/usr/local/rt/etc/templates/queues/general/autoreply) However, the custom content which was supposed to fill the template was: -------------------------------------------- Managed by Request Tracker From kai at maas.de Tue Aug 7 03:00:09 2001 From: kai at maas.de (Kai Groshert) Date: Tue, 07 Aug 2001 09:00:09 +0200 Subject: [rt-users] No reply on MIME Mail? Message-ID: <3B6F91F9.A8AE9138@maas.de> Hi everyone, if some user sends a multipart mail to the request tracker (e.g. with an attachment) the "reply" and "comment" links in the ticket history for that mail are missing. For standard mails it works fine of course. Anything I can do about that? -- Freundliche Gr??e / Kind Regards Kai Groshert +49-(0)711-77917-21 Maas High Tech Software GmbH http://www.maas.de "In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move." Douglas Adams From martin at schapendonk.org Tue Aug 7 04:38:28 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Tue, 7 Aug 2001 10:38:28 +0200 (CEST) Subject: [rt-users] AutoReply but not to AdminCcs? Message-ID: Hi, In my installation, RT sends an auto reply to requestors (scrip "OnCreate AutoreplyToRequestors Autoreply"). Works like a charm. But, sometimes one of our own staff raises an issue. And he gets an auto reply also. Quite logical, but also not needed, because he knows the drill (after all, he is staff). Is it possible to prevent AutoReply's being sent to Watchers (or AdminCCs) on the queue? Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From martin at schapendonk.org Tue Aug 7 05:30:36 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Tue, 7 Aug 2001 11:30:36 +0200 (CEST) Subject: [rt-users] Small patch for GUI Message-ID: Hi, Please note that this email is in "I fixed this tiny little GUI display detail" mode, so nothing really important is in here :-) I noticed that the "[Home]" tab never gets 'greyed' as it is selected. It should be, because Search and Configuration are when I click on them. I made a small (I mean really, really small) patch for RT, which corrects this problem. In /path/to/rt2/WebRT/data/obj/STANDARD/index.html you'll find the line $m->comp('/Elements/Tabs'); (around line 16 or something) It should read: $m->comp('/Elements/Tabs', current_toptab => ''); Regards, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From dave at toad.net Tue Aug 7 11:12:20 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 11:12:20 -0400 (EDT) Subject: [rt-users] Urgent problem Message-ID: Hey all -- It just came to my attention that my 2.0.4 RT installation is not sending mail to requestors that is entered in via the web interface. That is: - Requestor sends mail to queue - Ticket is opened, autoreply scrip is executed - Staff chooses "reply" from Web GUI, enters msg - Msg is recorded in DB but not sent to requestor via sendmail Path to sendmail seems to be right; mail from this machine to same requestors work OK. Have not tried 'sendmailpipe' options mostly because I don't know what that is and have wanted to stick to simplicity first. I don't see any logs on what may or may not be happening. This is RH 7.1 with sendmail 8.11.2. Other small question: when RT autoreplies, it uses 'RT' as the gecos name -- can that be changed to something else? If so, where? Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From btaylor at virata.com Tue Aug 7 11:42:54 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Tue, 7 Aug 2001 08:42:54 -0700 Subject: [rt-users] RE: [rat-users] Urgent problem Message-ID: <28A8734DD7E8D411A2DC0008C786016E010636C2@spider.sc.virata.com> David, in the main templates (Global) webgui in the autoreply template you can put a "From:" right before the Subject: eg: From: helpdesk at company.com Subject: {$Ticket->Subject} Atleast that's how I did it and it works great. -----Original Message----- From: David C. Troy [mailto:dave at toad.net] Sent: Tuesday, August 07, 2001 8:12 AM To: rt-users at lists.fsck.com Subject: [rt-users] Urgent problem Hey all -- It just came to my attention that my 2.0.4 RT installation is not sending mail to requestors that is entered in via the web interface. That is: - Requestor sends mail to queue - Ticket is opened, autoreply scrip is executed - Staff chooses "reply" from Web GUI, enters msg - Msg is recorded in DB but not sent to requestor via sendmail Path to sendmail seems to be right; mail from this machine to same requestors work OK. Have not tried 'sendmailpipe' options mostly because I don't know what that is and have wanted to stick to simplicity first. I don't see any logs on what may or may not be happening. This is RH 7.1 with sendmail 8.11.2. Other small question: when RT autoreplies, it uses 'RT' as the gecos name -- can that be changed to something else? If so, where? Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From dave at toad.net Tue Aug 7 12:29:29 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 12:29:29 -0400 (EDT) Subject: [rt-users] Urgent problem In-Reply-To: Message-ID: Hm -- OK -- this doesn't seem to be changing anything. I'm not talking about echoing correspondence received by mailgate from an owner being echoed out to requestors -- I think that's what you're talking about. What I'm talking about is clicking on Reply in the Web UI; right now, despite the fact that "Update Type: Response to Requestors" is what's in the "Update ticket" window, no response is sent to the requestors. Can someone confirm that this is abnormal behavior? Seems really unintuitive that "response to requestors" would ever not send mail to requestors. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Tue, 7 Aug 2001, Billy Gunn wrote: > I had the same issue. Replies are not configured by default. You need to > create a scrip to reply for each queue. The neccesary scrip might look like: > > OnCorrespond NotifyRequestors with template > > Cheers, > Billy > > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > Sent: Tuesday, August 07, 2001 10:12 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] Urgent problem > > > > Hey all -- > > It just came to my attention that my 2.0.4 RT installation is not sending > mail to requestors that is entered in via the web interface. That is: > > - Requestor sends mail to queue > - Ticket is opened, autoreply scrip is executed > - Staff chooses "reply" from Web GUI, enters msg > - Msg is recorded in DB but not sent to requestor via sendmail > > Path to sendmail seems to be right; mail from this machine to same > requestors work OK. Have not tried 'sendmailpipe' options mostly because > I don't know what that is and have wanted to stick to simplicity first. I > don't see any logs on what may or may not be happening. > > This is RH 7.1 with sendmail 8.11.2. > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > -- can that be changed to something else? If so, where? > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From rco-ml at mail.com Tue Aug 7 12:49:30 2001 From: rco-ml at mail.com (Rafael Corvalan) Date: Wed, 08 Aug 2001 00:49:30 +0800 Subject: [rt-users] $RT::MailCommmand = smtp Message-ID: <20010807164931.22409.qmail@mail.com> Hello people, Has someone tested the $RT::MailCommand = 'smtp'? In fact, if the MailCommand is not sendmail, the $RT::MailParams is passed as the 2nd argument to Mail::Mailer::new(), but the this method requires an array, not a scalar. I didn't went in depth in Mail::Mailer, so maybe somewhere there is a check and the scalar is derefernced to get an array. Has someone tried to used the "smtp" method for MailCommand? Thanks Rafael -- _______________________________________________ FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! http://www.net2phone.com/cgi-bin/link.cgi?143 From btaylor at virata.com Tue Aug 7 12:54:34 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Tue, 7 Aug 2001 09:54:34 -0700 Subject: [rt-users] Urgent problem Message-ID: <28A8734DD7E8D411A2DC0008C786016E010636EB@spider.sc.virata.com> Hmm, funny thing about that... I just setup the global script to handle all my responses either auto, or corrosponeds and resolve and they all work find. I did notice however that if you have any global scripts for email responses setup and you also have queue scripts setup for email responses that you will run into all kinds of problems... this one being the one I encounterd yesterday... -----Original Message----- From: David C. Troy [mailto:dave at toad.net] Sent: Tuesday, August 07, 2001 9:29 AM To: Billy Gunn Cc: rt-users at lists.fsck.com Subject: RE: [rt-users] Urgent problem Hm -- OK -- this doesn't seem to be changing anything. I'm not talking about echoing correspondence received by mailgate from an owner being echoed out to requestors -- I think that's what you're talking about. What I'm talking about is clicking on Reply in the Web UI; right now, despite the fact that "Update Type: Response to Requestors" is what's in the "Update ticket" window, no response is sent to the requestors. Can someone confirm that this is abnormal behavior? Seems really unintuitive that "response to requestors" would ever not send mail to requestors. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Tue, 7 Aug 2001, Billy Gunn wrote: > I had the same issue. Replies are not configured by default. You need to > create a scrip to reply for each queue. The neccesary scrip might look like: > > OnCorrespond NotifyRequestors with template > > Cheers, > Billy > > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > Sent: Tuesday, August 07, 2001 10:12 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] Urgent problem > > > > Hey all -- > > It just came to my attention that my 2.0.4 RT installation is not sending > mail to requestors that is entered in via the web interface. That is: > > - Requestor sends mail to queue > - Ticket is opened, autoreply scrip is executed > - Staff chooses "reply" from Web GUI, enters msg > - Msg is recorded in DB but not sent to requestor via sendmail > > Path to sendmail seems to be right; mail from this machine to same > requestors work OK. Have not tried 'sendmailpipe' options mostly because > I don't know what that is and have wanted to stick to simplicity first. I > don't see any logs on what may or may not be happening. > > This is RH 7.1 with sendmail 8.11.2. > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > -- can that be changed to something else? If so, where? > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From steve at inet-technologies.com Tue Aug 7 13:12:43 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 07 Aug 2001 13:12:43 -0400 Subject: [rt-users] Urgent problem References: Message-ID: <003f01c11f64$2ba04940$26b2c918@videotron.ca> Hello David, We have this 2 scritps in RT2 and maiby it does what you want: - OnCorrespond AutoreplyToRequestors FollowupTemplate - OnCreate AutoreplyToRequestors Autoreply FollowupTemplate is of course a customized template but you can choose the default correspondance template. Our followupTemplate looks like this: >> Subject: {$Ticket->Subject} Hi, You're receiving this as an update regarding request #{$Ticket->id()}. Summary: ------------------------------------------------------------------------- {$Transaction->Content()} << and {$Transaction->Content()} display the content of your reply This rule will also send this template to a user that reply to a ticket. Summary will be what he wrote. __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "David C. Troy" To: "Billy Gunn" Cc: Sent: Tuesday, August 07, 2001 12:29 PM Subject: RE: [rt-users] Urgent problem > > Hm -- OK -- this doesn't seem to be changing anything. I'm not talking > about echoing correspondence received by mailgate from an owner being > echoed out to requestors -- I think that's what you're talking about. > > What I'm talking about is clicking on Reply in the Web UI; right now, > despite the fact that "Update Type: Response to Requestors" is what's in > the "Update ticket" window, no response is sent to the requestors. > > Can someone confirm that this is abnormal behavior? Seems really > unintuitive that "response to requestors" would ever not send mail to > requestors. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Tue, 7 Aug 2001, Billy Gunn wrote: > > > I had the same issue. Replies are not configured by default. You need to > > create a scrip to reply for each queue. The neccesary scrip might look like: > > > > OnCorrespond NotifyRequestors with template > > > > Cheers, > > Billy > > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > > Sent: Tuesday, August 07, 2001 10:12 AM > > To: rt-users at lists.fsck.com > > Subject: [rt-users] Urgent problem > > > > > > > > Hey all -- > > > > It just came to my attention that my 2.0.4 RT installation is not sending > > mail to requestors that is entered in via the web interface. That is: > > > > - Requestor sends mail to queue > > - Ticket is opened, autoreply scrip is executed > > - Staff chooses "reply" from Web GUI, enters msg > > - Msg is recorded in DB but not sent to requestor via sendmail > > > > Path to sendmail seems to be right; mail from this machine to same > > requestors work OK. Have not tried 'sendmailpipe' options mostly because > > I don't know what that is and have wanted to stick to simplicity first. I > > don't see any logs on what may or may not be happening. > > > > This is RH 7.1 with sendmail 8.11.2. > > > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > > -- can that be changed to something else? If so, where? > > > > Thanks, > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From btaylor at virata.com Tue Aug 7 13:18:01 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Tue, 7 Aug 2001 10:18:01 -0700 Subject: [rt-users] Urgent problem Message-ID: <28A8734DD7E8D411A2DC0008C786016E010636F3@spider.sc.virata.com> Hmm, ya thats the way it looks. Atleast that's what I saw yesterday! :( -----Original Message----- From: David C. Troy [mailto:dave at toad.net] Sent: Tuesday, August 07, 2001 10:16 AM To: Taylor, Bryant Cc: 'Billy Gunn'; 'rt-users at lists.fsck.com' Subject: RE: [rt-users] Urgent problem OK -- seems like the deal is that it sends the correspondence to the requestor if the requestor is not the owner or another RT user. Is this maybe a function of loop detection/blocking? Makes it hard for our admins to test... Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Tue, 7 Aug 2001, Taylor, Bryant wrote: > Hmm, funny thing about that... I just setup the global script to handle all > my responses either auto, or corrosponeds and resolve and they all work > find. I did notice however that if you have any global scripts for email > responses setup and you also have queue scripts setup for email responses > that you will run into all kinds of problems... this one being the one I > encounterd yesterday... > > > > -----Original Message----- > From: David C. Troy [mailto:dave at toad.net] > Sent: Tuesday, August 07, 2001 9:29 AM > To: Billy Gunn > Cc: rt-users at lists.fsck.com > Subject: RE: [rt-users] Urgent problem > > > > Hm -- OK -- this doesn't seem to be changing anything. I'm not talking > about echoing correspondence received by mailgate from an owner being > echoed out to requestors -- I think that's what you're talking about. > > What I'm talking about is clicking on Reply in the Web UI; right now, > despite the fact that "Update Type: Response to Requestors" is what's in > the "Update ticket" window, no response is sent to the requestors. > > Can someone confirm that this is abnormal behavior? Seems really > unintuitive that "response to requestors" would ever not send mail to > requestors. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Tue, 7 Aug 2001, Billy Gunn wrote: > > > I had the same issue. Replies are not configured by default. You need to > > create a scrip to reply for each queue. The neccesary scrip might look > like: > > > > OnCorrespond NotifyRequestors with template > > > > Cheers, > > Billy > > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > > Sent: Tuesday, August 07, 2001 10:12 AM > > To: rt-users at lists.fsck.com > > Subject: [rt-users] Urgent problem > > > > > > > > Hey all -- > > > > It just came to my attention that my 2.0.4 RT installation is not sending > > mail to requestors that is entered in via the web interface. That is: > > > > - Requestor sends mail to queue > > - Ticket is opened, autoreply scrip is executed > > - Staff chooses "reply" from Web GUI, enters msg > > - Msg is recorded in DB but not sent to requestor via sendmail > > > > Path to sendmail seems to be right; mail from this machine to same > > requestors work OK. Have not tried 'sendmailpipe' options mostly because > > I don't know what that is and have wanted to stick to simplicity first. I > > don't see any logs on what may or may not be happening. > > > > This is RH 7.1 with sendmail 8.11.2. > > > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > > -- can that be changed to something else? If so, where? > > > > Thanks, > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From dave at toad.net Tue Aug 7 13:15:52 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 13:15:52 -0400 (EDT) Subject: [rt-users] Urgent problem In-Reply-To: <28A8734DD7E8D411A2DC0008C786016E010636EB@spider.sc.virata.com> Message-ID: OK -- seems like the deal is that it sends the correspondence to the requestor if the requestor is not the owner or another RT user. Is this maybe a function of loop detection/blocking? Makes it hard for our admins to test... Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Tue, 7 Aug 2001, Taylor, Bryant wrote: > Hmm, funny thing about that... I just setup the global script to handle all > my responses either auto, or corrosponeds and resolve and they all work > find. I did notice however that if you have any global scripts for email > responses setup and you also have queue scripts setup for email responses > that you will run into all kinds of problems... this one being the one I > encounterd yesterday... > > > > -----Original Message----- > From: David C. Troy [mailto:dave at toad.net] > Sent: Tuesday, August 07, 2001 9:29 AM > To: Billy Gunn > Cc: rt-users at lists.fsck.com > Subject: RE: [rt-users] Urgent problem > > > > Hm -- OK -- this doesn't seem to be changing anything. I'm not talking > about echoing correspondence received by mailgate from an owner being > echoed out to requestors -- I think that's what you're talking about. > > What I'm talking about is clicking on Reply in the Web UI; right now, > despite the fact that "Update Type: Response to Requestors" is what's in > the "Update ticket" window, no response is sent to the requestors. > > Can someone confirm that this is abnormal behavior? Seems really > unintuitive that "response to requestors" would ever not send mail to > requestors. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Tue, 7 Aug 2001, Billy Gunn wrote: > > > I had the same issue. Replies are not configured by default. You need to > > create a scrip to reply for each queue. The neccesary scrip might look > like: > > > > OnCorrespond NotifyRequestors with template > > > > Cheers, > > Billy > > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > > Sent: Tuesday, August 07, 2001 10:12 AM > > To: rt-users at lists.fsck.com > > Subject: [rt-users] Urgent problem > > > > > > > > Hey all -- > > > > It just came to my attention that my 2.0.4 RT installation is not sending > > mail to requestors that is entered in via the web interface. That is: > > > > - Requestor sends mail to queue > > - Ticket is opened, autoreply scrip is executed > > - Staff chooses "reply" from Web GUI, enters msg > > - Msg is recorded in DB but not sent to requestor via sendmail > > > > Path to sendmail seems to be right; mail from this machine to same > > requestors work OK. Have not tried 'sendmailpipe' options mostly because > > I don't know what that is and have wanted to stick to simplicity first. I > > don't see any logs on what may or may not be happening. > > > > This is RH 7.1 with sendmail 8.11.2. > > > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > > -- can that be changed to something else? If so, where? > > > > Thanks, > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From matthew.zeier at thirdcoast.net Tue Aug 7 13:30:39 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Tue, 7 Aug 2001 10:30:39 -0700 Subject: [rt-users] nag function? Message-ID: <004101c11f66$adbb8f00$0b16160a@Desktop> Has someone already put together a nag function, something to send email to folks reminding them of their open issues? - mz -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From btaylor at virata.com Tue Aug 7 13:45:02 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Tue, 7 Aug 2001 10:45:02 -0700 Subject: [rt-users] nag function? Message-ID: <28A8734DD7E8D411A2DC0008C786016E01063704@spider.sc.virata.com> Ah man, that would be a great add-on. My manager just asked me about that.!! -----Original Message----- From: matthew zeier [mailto:matthew.zeier at thirdcoast.net] Sent: Tuesday, August 07, 2001 10:31 AM To: rt-users at lists.fsck.com Subject: [rt-users] nag function? Has someone already put together a nag function, something to send email to folks reminding them of their open issues? - mz -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From dave at toad.net Tue Aug 7 13:48:55 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 13:48:55 -0400 (EDT) Subject: [rt-users] Apache segfaults & /var/log/rt2 question Message-ID: Soon, I'll shut up. Two things: Am getting periodic segmentation faults in Apache's error_log. [Tue Aug 7 13:43:24 2001] [notice] child pid 3110 exit signal Segmentation fault (11) [Tue Aug 7 13:43:28 2001] [notice] child pid 3102 exit signal Segmentation fault (11) I am running 1.3.19 compiled with mod_perl 1.26 statically. Any ideas what might be causing this? Seems to cause everything to run pretty slowly. HTTPD processes are about 17M, too, which seems very fat. Second thing: My /var/log/rt2 directory has a zillion files in it (example below) with owners of mail:rt or nobody:rt, each with a PID. Is this normal? Should it really be writing a log for every instance? Any insight appreciated. For the person that asked about a nag script, I had one for RT1 I'm changing for RT2, and I'll make it available. Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From rael at zero.kgon.com Tue Aug 7 14:03:16 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 07 Aug 2001 11:03:16 PDT Subject: [rt-users] nag function? In-Reply-To: <28A8734DD7E8D411A2DC0008C786016E01063704@spider.sc.virata.com> References: <28A8734DD7E8D411A2DC0008C786016E01063704@spider.sc.virata.com> Message-ID: <20010807180239.F2D6B112AC@pallas.eruditorum.org> On Tue, 7 Aug 2001 10:45:02 -0700 , Taylor, Bryant said: > Ah man, that would be a great add-on. My manager just asked me about that.!! > -----Original Message----- > From: matthew zeier [mailto:matthew.zeier at thirdcoast.net] > Sent: Tuesday, August 07, 2001 10:31 AM > > Has someone already put together a nag function, something to send email to > folks reminding them of their open issues? If you poke around the online docs a bit at http://www.helgrim.com/rtdocs you should find a reference to doing precisely this. The short answer is "create a cron job to run the rt CLI with certain parameters and have the output emailed to the user in question." From steve at inet-technologies.com Tue Aug 7 14:08:37 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 07 Aug 2001 14:08:37 -0400 Subject: [rt-users] nag function? References: <28A8734DD7E8D411A2DC0008C786016E01063704@spider.sc.virata.com> Message-ID: <00ab01c11f6b$fb02a1e0$26b2c918@videotron.ca> Are you talking about a script you put in the crontab and simply email to to users with open tickets once a day or a button in the RT interface. Because tommorow i began writing a script that will be in the crontab and will email to owner of tickets that are older than 1 day. I'll finish it probably tonight when i'll have some time. __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Taylor, Bryant" To: "'matthew zeier'" ; Sent: Tuesday, August 07, 2001 1:45 PM Subject: RE: [rt-users] nag function? > Ah man, that would be a great add-on. My manager just asked me about that.!! > > > -----Original Message----- > From: matthew zeier [mailto:matthew.zeier at thirdcoast.net] > Sent: Tuesday, August 07, 2001 10:31 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] nag function? > > > > Has someone already put together a nag function, something to send email to > folks reminding them of their open issues? > > - mz > > -- > matthew zeier - "In mathematics you don't understand things. You just > get used to them." - John von Newmann > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From khera at kcilink.com Tue Aug 7 14:15:53 2001 From: khera at kcilink.com (Vivek Khera) Date: Tue, 7 Aug 2001 14:15:53 -0400 Subject: [rt-users] Urgent problem In-Reply-To: References: Message-ID: <15216.12377.809063.925711@onceler.kciLink.com> >>>>> "DCT" == David C Troy writes: DCT> What I'm talking about is clicking on Reply in the Web UI; right now, DCT> despite the fact that "Update Type: Response to Requestors" is what's in DCT> the "Update ticket" window, no response is sent to the requestors. Right, but do you have the Scrip below enabled? By default no mail is sent no matter what you do unless there is a scrip enabled to send the mail. DCT> On Tue, 7 Aug 2001, Billy Gunn wrote: >> I had the same issue. Replies are not configured by default. You need to >> create a scrip to reply for each queue. The neccesary scrip might look like: >> >> OnCorrespond NotifyRequestors with template From dave at toad.net Tue Aug 7 14:19:28 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 14:19:28 -0400 (EDT) Subject: [rt-users] nag function? In-Reply-To: <00ab01c11f6b$fb02a1e0$26b2c918@videotron.ca> Message-ID: All -- here is one I just now updated for RT2 use -- works just fine. Two points: - This one is designed to send a message to EVERY support agent (we use an alias called alert); the idea behind this is that it's a scoreboard of who has the most tickets (their name appears in subject line) so they end up feeling embarrassed (er, I mean motivated) to clean up their stuff. - It's pretty pathetic garbage. If I had to write it today I'd use DBD, etc -- I did it before then. Don't feel like redoing it today. While this code works, it needs help. For what it is, though, it works fine -- enjoy it! Dave -- #!/usr/bin/perl use Mysql; $mailprog = "/usr/sbin/sendmail -o -i -t"; open(MAIL, "|$mailprog"); print MAIL qq{To: yourstaff\@wherever.com From: RT Ticketmaster }; $dbh = Mysql->Connect('yourdbserver', 'rt2', 'rt_user', 'yourrtpass'); # List of *ALL* open tickets $query_string="SELECT u.Name name,count(t.id) ct FROM Tickets t, Queues q, Users u WHERE t.Queue = q.id AND t.Owner = u.id AND t.Status IN ('new','open') GROUP BY u.Name ORDER BY ct DESC"; $sth=$dbh->Query($query_string) or warn "Query had some problem: $Mysql::db_errstr\n$query_string"; while (($owner, $count)=$sth->FetchRow) { $allopen{$owner} = $count; $maxowner = $owner if ($count>$maxcount); $maxcount = $count if ($count>$maxcount); $total += $count; } $maxowner = "Nobody" if ($maxowner eq ""); print MAIL "Subject: $total Open Tickets, $maxcount are $maxowner\'s\n\n"; print MAIL "$total Open Support Tickets ($maxcount are $maxowner\'s)\n"; print MAIL "$total Open Support Tickets:\n"; foreach (sort {$allopen{$b} <=> $allopen{$a}} keys %allopen) { $owner = $_ || "none"; printf MAIL (" %-13s %6d\n", $owner, $allopen{$_}); } close(MAIL); exit(0); --- ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Tue, 7 Aug 2001, Steve Poirier wrote: > Are you talking about a script you put in the crontab and simply email to to > users with open tickets once a day or a button in the RT interface. > > Because tommorow i began writing a script that will be in the crontab and > will email to owner of tickets that are older than 1 day. I'll finish it > probably tonight when i'll have some time. > __ > Steve Poirier > Project manager > Inet-Technologies inc. > > > ----- Original Message ----- > From: "Taylor, Bryant" > To: "'matthew zeier'" ; > > Sent: Tuesday, August 07, 2001 1:45 PM > Subject: RE: [rt-users] nag function? > > > > Ah man, that would be a great add-on. My manager just asked me about > that.!! > > > > > > -----Original Message----- > > From: matthew zeier [mailto:matthew.zeier at thirdcoast.net] > > Sent: Tuesday, August 07, 2001 10:31 AM > > To: rt-users at lists.fsck.com > > Subject: [rt-users] nag function? > > > > > > > > Has someone already put together a nag function, something to send email > to > > folks reminding them of their open issues? > > > > - mz > > > > -- > > matthew zeier - "In mathematics you don't understand things. You just > > get used to them." - John von Newmann > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From dave at toad.net Tue Aug 7 14:35:03 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 14:35:03 -0400 (EDT) Subject: [rt-users] nag function? In-Reply-To: <28A8734DD7E8D411A2DC0008C786016E01063721@spider.sc.virata.com> Message-ID: Sure -- you'd have to do another loop for that, but it wouldn't be hard. A SQL statement like: SELECT t.id, t.subject FROM Tickets t, Users u WHERE u.Name = 'youruser' AND t.Owner = u.id AND t.Status IN ('new','open') ORDER BY t.id; Run that for each user with open tickets and that'll give you a list of all their open tickets & subject lines. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Tue, 7 Aug 2001, Taylor, Bryant wrote: > Hey I like that. Sense I'm not a hugh perl kiddie I need to figure out how > it can get the ticket ID's and attache them to the username it finds and put > it along side the user. > > Thanks for your help!! > > -----Original Message----- > From: David C. Troy [mailto:dave at toad.net] > Sent: Tuesday, August 07, 2001 11:19 AM > To: Steve Poirier > Cc: Taylor, Bryant; rt-users at lists.fsck.com > Subject: Re: [rt-users] nag function? > > > > All -- here is one I just now updated for RT2 use -- works just fine. > > Two points: > > - This one is designed to send a message to EVERY support agent (we use > an alias called alert); the idea behind this is that it's a scoreboard of > who has the most tickets (their name appears in subject line) so they end > up feeling embarrassed (er, I mean motivated) to clean up their stuff. > > - It's pretty pathetic garbage. If I had to write it today I'd use DBD, > etc -- I did it before then. Don't feel like redoing it today. While > this code works, it needs help. > > For what it is, though, it works fine -- enjoy it! > > Dave > > -- > > #!/usr/bin/perl > > use Mysql; > > $mailprog = "/usr/sbin/sendmail -o -i -t"; > > open(MAIL, "|$mailprog"); > print MAIL qq{To: yourstaff\@wherever.com > From: RT Ticketmaster > }; > > $dbh = Mysql->Connect('yourdbserver', 'rt2', 'rt_user', 'yourrtpass'); > > # List of *ALL* open tickets > $query_string="SELECT u.Name name,count(t.id) ct > FROM Tickets t, Queues q, Users u > WHERE t.Queue = q.id > AND t.Owner = u.id > AND t.Status IN ('new','open') > GROUP BY u.Name > ORDER BY ct DESC"; > > $sth=$dbh->Query($query_string) or warn > "Query had some problem: $Mysql::db_errstr\n$query_string"; > while (($owner, $count)=$sth->FetchRow) { > $allopen{$owner} = $count; > $maxowner = $owner if ($count>$maxcount); > $maxcount = $count if ($count>$maxcount); > $total += $count; > } > $maxowner = "Nobody" if ($maxowner eq ""); > > print MAIL "Subject: $total Open Tickets, $maxcount are > $maxowner\'s\n\n"; > print MAIL "$total Open Support Tickets ($maxcount are $maxowner\'s)\n"; > print MAIL "$total Open Support Tickets:\n"; > foreach (sort {$allopen{$b} <=> $allopen{$a}} keys %allopen) { > $owner = $_ || "none"; > printf MAIL (" %-13s %6d\n", $owner, $allopen{$_}); > } > > close(MAIL); > exit(0); > > --- > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Tue, 7 Aug 2001, Steve Poirier wrote: > > > Are you talking about a script you put in the crontab and simply email to > to > > users with open tickets once a day or a button in the RT interface. > > > > Because tommorow i began writing a script that will be in the crontab and > > will email to owner of tickets that are older than 1 day. I'll finish it > > probably tonight when i'll have some time. > > __ > > Steve Poirier > > Project manager > > Inet-Technologies inc. > > > > > > ----- Original Message ----- > > From: "Taylor, Bryant" > > To: "'matthew zeier'" ; > > > > Sent: Tuesday, August 07, 2001 1:45 PM > > Subject: RE: [rt-users] nag function? > > > > > > > Ah man, that would be a great add-on. My manager just asked me about > > that.!! > > > > > > > > > -----Original Message----- > > > From: matthew zeier [mailto:matthew.zeier at thirdcoast.net] > > > Sent: Tuesday, August 07, 2001 10:31 AM > > > To: rt-users at lists.fsck.com > > > Subject: [rt-users] nag function? > > > > > > > > > > > > Has someone already put together a nag function, something to send email > > to > > > folks reminding them of their open issues? > > > > > > - mz > > > > > > -- > > > matthew zeier - "In mathematics you don't understand things. You just > > > get used to them." - John von Newmann > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > From subscriptions at graphon.com Tue Aug 7 14:52:41 2001 From: subscriptions at graphon.com (Nate Amsden) Date: Tue, 07 Aug 2001 11:52:41 -0700 Subject: [rt-users] Apache segfaults & /var/log/rt2 question References: Message-ID: <3B7038F9.B81589AD@graphon.com> "David C. Troy" wrote: > > Soon, I'll shut up. Two things: > > Am getting periodic segmentation faults in Apache's error_log. sorry can't help ya here. > I am running 1.3.19 compiled with mod_perl 1.26 statically. Any ideas > what might be causing this? Seems to cause everything to run pretty > slowly. HTTPD processes are about 17M, too, which seems very fat. they are if you weren't using mod_perl but since you are thats actually quite small, on my system apache processes are about 33M each. Actually i take that back..my apache processes are in the ~90MB/each range. my mod_perl is not static though it is dynamic(using packaged versions of apache and mod_perl, debian woody) www-data 30004 0.0 9.9 92980 51372 ? S Aug05 0:16 /usr/sbin/apache www-data 30005 0.0 9.7 92064 50460 ? S Aug05 0:13 /usr/sbin/apache www-data 30006 0.0 9.2 89360 47708 ? S Aug05 0:09 /usr/sbin/apache www-data 30007 0.0 9.0 88220 46624 ? S Aug05 0:14 /usr/sbin/apache www-data 30008 0.0 9.9 92896 51336 ? S Aug05 0:27 /usr/sbin/apache nate (still a new rt2 user) -- Nate Amsden System Administrator GraphOn http://www.graphon.com From jesse at fsck.com Tue Aug 7 14:56:44 2001 From: jesse at fsck.com (Jesse) Date: Tue, 7 Aug 2001 14:56:44 -0400 Subject: [rt-users] $RT::MailCommmand = smtp In-Reply-To: <20010807164931.22409.qmail@mail.com>; from rco-ml@mail.com on Wed, Aug 08, 2001 at 12:49:30AM +0800 References: <20010807164931.22409.qmail@mail.com> Message-ID: <20010807145644.E20826@pallas.fsck.com> Long long long ago I tested it. and it worked. but a lot has changed since then and I don't know of anyone using it in production. One thing that worries me about using the 'smtp' transport is that it doesn't really have any sort of graceful way of queueing messages if the server's off line. So there's a greater chance of losing mail. -j On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > Hello people, > Has someone tested the $RT::MailCommand = 'smtp'? > In fact, if the MailCommand is not sendmail, the $RT::MailParams is passed as the 2nd argument to Mail::Mailer::new(), but the this method requires an array, not a scalar. I didn't went in depth in Mail::Mailer, so maybe somewhere there is a check and the scalar is derefernced to get an array. > Has someone tried to used the "smtp" method for MailCommand? > Thanks > Rafael > -- > > _______________________________________________ > FREE Personalized E-mail at Mail.com > http://www.mail.com/?sr=signup > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! > http://www.net2phone.com/cgi-bin/link.cgi?143 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music. % IP networks were intended to survive nuclear attack, but 12 year old kids with PCs were not part of the threat model. -- mycroft From steve at inet-technologies.com Tue Aug 7 16:13:52 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 07 Aug 2001 16:13:52 -0400 Subject: [rt-users] nag function, script done References: <28A8734DD7E8D411A2DC0008C786016E01063712@spider.sc.virata.com> Message-ID: <012f01c11f7d$7a4faea0$26b2c918@videotron.ca> Hello all, I just wrote a script that you can add to your crontab for RT2/MySQL to send a email report to all privileged users who have open tickets. it's available at: http://dev.inet-technologies.com/rt2/ File is named open_tickets.tar.gz Report for users look like this: >> You are the owner of these open tickets: #3705 - Cyberinternautes - Created 2001-08-07 15:56:16 http://rt.my-site.com/Ticket/Display.html?id=3705 #3196 - When you were offline...(via HumanClick) - Created 2001-07-20 15:07:45 http://rt.my-site.com/Ticket/Display.html?id=3196 << Global report for the admin look like this: >> There is a total of 8 assigned open tickets steve (steve at inet-technologies.com) has 5 open tickets marcc (marcc at inet-interactif.com) has 1 open tickets Robert (rleroux at inet-technologies.com) has 2 open tickets << But of course, you can customize everything.. Regards, __ Steve Poirier Project manager Inet-Technologies inc. From darrinw at nixc.net Tue Aug 7 17:13:49 2001 From: darrinw at nixc.net (Darrin Walton) Date: Tue, 7 Aug 2001 21:13:49 +0000 Subject: [rt-users] nag function, script done In-Reply-To: <012f01c11f7d$7a4faea0$26b2c918@videotron.ca>; from steve@inet-technologies.com on Tue, Aug 07, 2001 at 04:13:52PM -0400 References: <28A8734DD7E8D411A2DC0008C786016E01063712@spider.sc.virata.com> <012f01c11f7d$7a4faea0$26b2c918@videotron.ca> Message-ID: <20010807211349.D60388@nixc.net> |+ I just wrote a script that you can add to your crontab for RT2/MySQL to send |+ a email report to all privileged users who have open tickets. |+ it's available at: |+ http://dev.inet-technologies.com/rt2/ |+ File is named open_tickets.tar.gz Great script. Is there anyway you could make it pull the RT Config file and load the variables from that? -- darrin walton, darrinw at nixc.net From steve at inet-technologies.com Tue Aug 7 17:27:42 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 07 Aug 2001 17:27:42 -0400 Subject: [rt-users] nag function, script done References: <28A8734DD7E8D411A2DC0008C786016E01063712@spider.sc.virata.com> <012f01c11f7d$7a4faea0$26b2c918@videotron.ca> <20010807211349.D60388@nixc.net> Message-ID: <01d201c11f87$caef2200$26b2c918@videotron.ca> It's a good idea. I'll modify it later when i'll have time. __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Darrin Walton" To: "Steve Poirier" Cc: "Taylor, Bryant" ; Sent: Tuesday, August 07, 2001 5:13 PM Subject: Re: [rt-users] nag function, script done > |+ I just wrote a script that you can add to your crontab for RT2/MySQL to send > |+ a email report to all privileged users who have open tickets. > |+ it's available at: > |+ http://dev.inet-technologies.com/rt2/ > |+ File is named open_tickets.tar.gz > > Great script. Is there anyway you could make it pull the RT Config file > and load the variables from that? > > -- > darrin walton, darrinw at nixc.net > > From Rafael.Corvalan at linkvest.com Tue Aug 7 15:04:47 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Tue, 7 Aug 2001 21:04:47 +0200 Subject: [rt-users] $RT::MailCommmand = smtp Message-ID: You're absolutely right. On the other hand, using sendmail causes the "MAIL FROM" command sent at the beginning of the SMTP connection beeing sent as: MAIL FROM: if sendmail is not configured otherwise. This should be OK since this is just the "reverse-path" and should be used only to report non-deliveries. The major problem is that some domain (I know some...) rejects such messages since myhost.mydomain.com does not resolve on the DNS (myhost is into the company network, and not on the DMZ neither the internet). To correct that problem, I have 2 possibilities: 1) Create an alias on the DNS so "myhost.mydomain.com" have a dummy IP address 2) Change the sendmail configuration so the FROM: is another adress (like postmaster at mydomain.com). But as you well suggested, it's better to do one of these things instead of using the smtp method.... Rafael -----Original Message----- From: Jesse [mailto:jesse at fsck.com] Sent: mardi, 7. ao?t 2001 20:57 To: Rafael Corvalan Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] $RT::MailCommmand = smtp Long long long ago I tested it. and it worked. but a lot has changed since then and I don't know of anyone using it in production. One thing that worries me about using the 'smtp' transport is that it doesn't really have any sort of graceful way of queueing messages if the server's off line. So there's a greater chance of losing mail. -j On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > Hello people, > Has someone tested the $RT::MailCommand = 'smtp'? > In fact, if the MailCommand is not sendmail, the $RT::MailParams is > passed as the 2nd argument to Mail::Mailer::new(), but the this method > requires an array, not a scalar. I didn't went in depth in > Mail::Mailer, so maybe somewhere there is a check and the scalar is > derefernced to get an array. Has someone tried to used the "smtp" method for MailCommand? Thanks Rafael > -- > > _______________________________________________ > FREE Personalized E-mail at Mail.com > http://www.mail.com/?sr=signup > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! > http://www.net2phone.com/cgi-bin/link.cgi?143 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music. % IP networks were intended to survive nuclear attack, but 12 year old kids with PCs were not part of the threat model. -- mycroft From madhatter at teaparty.net Mon Aug 6 13:47:51 2001 From: madhatter at teaparty.net (Tom Yates) Date: Mon, 6 Aug 2001 18:47:51 +0100 (BST) Subject: [rt-users] Can't locate object method In-Reply-To: <20010806174001.A61E7111EB@pallas.eruditorum.org> Message-ID: i am having severe trouble installing rt2.0.4 on a RedHat 7.1 system, with a handbuilt perl (5.6.1), MySQL (3.23.40), apache (1.3.20) and mod_perl (1.26). every time i run "apachectl configtest" i get k[root at rt /root]# /usr/local/apache/bin/apachectl configtest perl_tie_hash: Can't locate object method "TIEHASH" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. [Mon Aug 6 18:45:47 2001] [error] Can't locate object method "get" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. Compilation failed in require at /usr/local/rt2/bin/webmux.pl line 18. BEGIN failed--compilation aborted at /usr/local/rt2/bin/webmux.pl line 18. Compilation failed in require at (eval 4) line 1. Syntax error on line 286 of /usr/local/apache/conf/httpd.conf: Can't locate object method "get" via package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365. Compilation failed in require at /usr/local/rt2/bin/webmux.pl line 18. BEGIN failed--compilation aborted at /usr/local/rt2/bin/webmux.pl line 18. Compilation failed in require at (eval 4) line 1. and i have rebuilt from scratch several times now. i'm beginning to run out of steam - can anyone have a good laugh at me, then tell me what i'm doing wrong? thanks. tom yates unix chap From mfrick at chariot.net.au Mon Aug 6 13:43:22 2001 From: mfrick at chariot.net.au (Matthew Frick) Date: Mon, 6 Aug 2001 17:43:22 GMT Subject: [rt-users] perl and mysql Message-ID: <3b6ed73a.112a.0@chariot.net.au> When using a query like where the query_string is a select that returns multiple rows of a column in the database $result = $dbh->Query($query_string) or warn "Query had some problem: $Mysql::db_errstr\n"; eg. I may be getting this to return every name starting with 'M' therefore it should return Matt,Mike,Malcom but how do I get these values out I have tried a few things and the alot of the online stuff I have looked at says that this should work... @arr = $result->fetchrow; but this only ever returns the first returned result from the query and that is it. I appologise for this not being a 100% rt problem but I figure there just maybe one of you out there that can help me. Matthew Frick. From Rafael.Corvalan at linkvest.com Mon Aug 6 06:36:36 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Mon, 6 Aug 2001 12:36:36 +0200 Subject: [rt-users] Deleting tickets 2 Message-ID: I have the same problem. And each time it occurs, I have the following line in the logs: [Mon Aug 6 12:34:04 2001] [notice] child pid 25491 exit signal Segmentation fault (11) And the CSS problem occurs only when I have seg fault. I didn't try to check yet what is causing the seg fault. -----Original Message----- From: Jesse [mailto:jesse at fsck.com] Sent: dimanche, 5. ao?t 2001 12:38 To: Steve Poirier Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Deleting tickets 2 Be forewarned, that I'm half-way through my trip home from the west caost and rather out of it. (I just typed east coast without really seeing anything wrong with it ;) But yeah, that sounds about right. You should actually be able to do all of this from within RT's API, but feel free to build at least a first draft with the tools you know. (There's a tool to whack just one attachment in /contrib) And yes, of course we welcome anything you'd like to controbute back. Jesse, from Newark International Airport, Gate 111 On Sat, Aug 04, 2001 at 06:25:50PM -0400, Steve Poirier wrote: > Thanks! So, what i need to do is: > > select id from Tickets where Status='dead'; > > You delete the Tickets where status is dead > > Loop 1 with the array of dead tickets: > select id from Transactions where Ticket='$ticketid'; > > Loop 2 with array of transactions for this ticket > > You delete all rows in Attachments where TransactionID = > TransactionIDs > > End loop 2 > > You delete all rows in table Transactions where Ticket='$ticketid'; > > You delete all rows in table Watchers where Value='$ticketid'; > > You delete all rows in table ObjectKeywords where > ObjectId='$ticketid'; > > end loop 1 > > Is that it? If yes, i'll read the DBD-MySQL faq and build a perl > script, is it ok if i submit it to the list after testing? > > Regards, > __ > Steve Poirier > Project Manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Jesse" > To: "Steve Poirier" > Cc: > Sent: Saturday, August 04, 2001 2:00 PM > Subject: Re: [rt-users] Deleting tickets 2 > > > > You'll also want to delete rows from the ObjectKeywords table and > > from the Watchers table that correspond to the ticket in question. > > At some point, I'm planning on doing up a reaper script that can do > > this automatically > for > > "dead" tickets. > > > > > > On Sat, Aug 04, 2001 at 12:51:56PM -0400, Steve Poirier wrote: > > > Sorry but after some investigation i finally figured out a way to > > > do it. > > > > > > Is this correct (Simple example): > > > select id from Transactions where Ticket=2700; > > > +------+ > > > | id | > > > +------+ > > > | 6962 | > > > +------+ > > > delete from Attachments where TransactionId=6962; > > > delete from Tickets where id=2700; > > > > > > Is that all i need to do? > > > > > > Regards, > > > __ > > > Steve Poirier > > > Project Manager > > > Inet-Technologies inc. > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > . . . when not in doubt, get in doubt. -- Old Discordian Proveb > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From Rafael.Corvalan at linkvest.com Mon Aug 6 11:02:08 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Mon, 6 Aug 2001 17:02:08 +0200 Subject: [rt-users] bug in watcher search for Postgres Message-ID: It works great for the search. Rafael -----Original Message----- From: Jesse [mailto:jesse at fsck.com] Sent: mardi, 31. juillet 2001 19:39 To: Rafael Corvalan Cc: Vivek Khera; RT Users Subject: Re: [rt-users] bug in watcher search for Postgres Ok. DBIx-SearchBuilder 0.42-test1 is up on ftp.fsck.com/pub/rt/devel If people could test out its case insensitivity, especially for full text searches, I'd appreciate it. -j From rael at zero.kgon.com Tue Aug 7 18:28:06 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 07 Aug 2001 15:28:06 PDT Subject: [rt-users] nag function, script done In-Reply-To: <012f01c11f7d$7a4faea0$26b2c918@videotron.ca> References: <28A8734DD7E8D411A2DC0008C786016E01063712@spider.sc.virata.com> <012f01c11f7d$7a4faea0$26b2c918@videotron.ca> Message-ID: <20010807222727.CCEFD111F9@pallas.eruditorum.org> On Tue, 07 Aug 2001 16:13:52 -0400, Steve Poirier said: > Hello all, > > I just wrote a script that you can add to your crontab for RT2/MySQL to send > a email report to all privileged users who have open tickets. > it's available at: > http://dev.inet-technologies.com/rt2/ > File is named open_tickets.tar.gz Not to put too fine a point on it, but that is one spiffy-assed script. I just replaced my hand-wrought nasty cron jobs with your script and am well pleased. Thank you! (Okay, so I'm not a programmer. I'm happy to be thankful that others are.) From Rafael.Corvalan at linkvest.com Mon Aug 6 10:13:40 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Mon, 6 Aug 2001 16:13:40 +0200 Subject: [rt-users] RE: [rt-devel] Email Notification Message-ID: Hello Todd, This question is for rt-users, not for rt-devel... I don't know RT 1.x, but in 2.x just have to add a "Scrip" with the Condition "On correspond" and launching the Action "Notify Owner" with the template (for example) "AdminCorrespondence". You can add scrips configuring the Queue, following the menus: Configuration->Queues->(Select your Queue)->Scrips Rafael -----Original Message----- From: todd.glasgow at rlxtechnologies.com [mailto:todd.glasgow at rlxtechnologies.com] Sent: lundi, 6. ao?t 2001 15:21 To: rt-users at lists.fsck.com Cc: rt-devel at lists.fsck.com Subject: [rt-devel] Email Notification We are running RT 1.07 with a mysql backend & sendmail. I am very limited in my knowledge, so please forgive any obvious ignorance. When a client replies to a tkt, it updates RT just fine; however, is there a way to notify the person assigned to that ticket. We have found several times that clients have responded, but their response was overlooked for hours, sometimes days because the individual assigned to the ticket never received a notification of any sort. Has anybody found a way to incorporate this type of notification? We are not able to monitor RT 7X24, so this is an issue of great concern. Todd Glasgow _______________________________________________ Rt-devel mailing list Rt-devel at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-devel From gilbert at crystalapple.com Fri Aug 3 10:12:52 2001 From: gilbert at crystalapple.com (Gilbert Hu) Date: Fri, 03 Aug 2001 09:12:52 -0500 Subject: [rt-users] database creation problem References: <3B6A56B3.5040403@iname.com> Message-ID: <3B6AB164.1080608@crystalapple.com> I followed the procedures, when I reached "make install" it gave error saying something like Keyword should be NOT NULL in tools/initdb line 160: Create TABLE KeywordSelects ( ... Keyword integer NULL, ... INDEX (Keyword), ... ) Please help! From dave at toad.net Tue Aug 7 18:46:05 2001 From: dave at toad.net (David C. Troy) Date: Tue, 7 Aug 2001 18:46:05 -0400 (EDT) Subject: [rt-users] Deleting tickets 2 In-Reply-To: Message-ID: I nearly was going to correlate the CSS problem to the seg fault, but it's difficult to prove. I'd say I'm having the same problem. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Mon, 6 Aug 2001, Rafael Corvalan wrote: > I have the same problem. And each time it occurs, I have the following > line in the logs: > > [Mon Aug 6 12:34:04 2001] [notice] child pid 25491 exit signal > Segmentation fault (11) > > And the CSS problem occurs only when I have seg fault. > I didn't try to check yet what is causing the seg fault. > > > -----Original Message----- > From: Jesse [mailto:jesse at fsck.com] > Sent: dimanche, 5. ao?t 2001 12:38 > To: Steve Poirier > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Deleting tickets 2 > > > Be forewarned, that I'm half-way through my trip home from the west > caost and rather out of it. (I just typed east coast without really > seeing anything wrong with it ;) But yeah, that sounds about right. > You should actually be able to do all of this from within RT's API, but > feel free to build at least a first draft with the tools you know. > (There's a tool to whack just one attachment in /contrib) And yes, of > course we welcome anything you'd like to controbute back. > > Jesse, from Newark International Airport, Gate 111 > > > > > On Sat, Aug 04, 2001 at 06:25:50PM -0400, Steve Poirier wrote: > > Thanks! So, what i need to do is: > > > > select id from Tickets where Status='dead'; > > > > You delete the Tickets where status is dead > > > > Loop 1 with the array of dead tickets: > > select id from Transactions where Ticket='$ticketid'; > > > > Loop 2 with array of transactions for this ticket > > > > You delete all rows in Attachments where TransactionID = > > TransactionIDs > > > > End loop 2 > > > > You delete all rows in table Transactions where Ticket='$ticketid'; > > > > You delete all rows in table Watchers where Value='$ticketid'; > > > > You delete all rows in table ObjectKeywords where > > ObjectId='$ticketid'; > > > > end loop 1 > > > > Is that it? If yes, i'll read the DBD-MySQL faq and build a perl > > script, is it ok if i submit it to the list after testing? > > > > Regards, > > __ > > Steve Poirier > > Project Manager > > Inet-Technologies inc. > > > > ----- Original Message ----- > > From: "Jesse" > > To: "Steve Poirier" > > Cc: > > Sent: Saturday, August 04, 2001 2:00 PM > > Subject: Re: [rt-users] Deleting tickets 2 > > > > > > > You'll also want to delete rows from the ObjectKeywords table and > > > from the Watchers table that correspond to the ticket in question. > > > At some point, I'm planning on doing up a reaper script that can do > > > this automatically > > for > > > "dead" tickets. > > > > > > > > > On Sat, Aug 04, 2001 at 12:51:56PM -0400, Steve Poirier wrote: > > > > Sorry but after some investigation i finally figured out a way to > > > > do it. > > > > > > > > Is this correct (Simple example): > > > > select id from Transactions where Ticket=2700; > > > > +------+ > > > > | id | > > > > +------+ > > > > | 6962 | > > > > +------+ > > > > delete from Attachments where TransactionId=6962; > > > > delete from Tickets where id=2700; > > > > > > > > Is that all i need to do? > > > > > > > > Regards, > > > > __ > > > > Steve Poirier > > > > Project Manager > > > > Inet-Technologies inc. > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > -- > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > . . . when not in doubt, get in doubt. -- Old Discordian Proveb > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > A REAL sysadmin challenge is "resurrect five dead mailserver while so > ripped to the gills on mdma that you can't focus on any given line of > text for more > than 10 seconds continuously." > -Nathan Mehl > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From allbery at ece.cmu.edu Tue Aug 7 19:05:31 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 07 Aug 2001 19:05:31 -0400 Subject: [rt-users] RE: [rt-devel] Email Notification In-Reply-To: References: Message-ID: <36730000.997225530@vpn48.ece.cmu.edu> On Monday, August 06, 2001 16:13:40 +0200, Rafael Corvalan wrote: +----- | I don't know RT 1.x, but in 2.x just have to add a "Scrip" with the +--->8 RT1 doesn't support Scrips. | a client replies to a tkt, it updates RT just fine; however, is there a | way to notify the person assigned to that ticket. We have found several +--->8 If you go into the administration GUI (/cgi-bin/admin-webrt.cgi) and select the queue for modification, you'll find several checkboxes for notification. You want "notify owner on transaction". It's also useful to set the ticket's status to "stalled", so it will disappear from the queue (assuming you only select "open" tickets) until it's replied to, at which point it will automatically change back to "open" and be displayed in the queue. -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From allbery at ece.cmu.edu Tue Aug 7 19:06:46 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 07 Aug 2001 19:06:46 -0400 Subject: [rt-users] database creation problem In-Reply-To: <3B6AB164.1080608@crystalapple.com> References: <3B6A56B3.5040403@iname.com> <3B6AB164.1080608@crystalapple.com> Message-ID: <37970000.997225606@vpn48.ece.cmu.edu> On Friday, August 03, 2001 09:12:52 -0500, Gilbert Hu wrote: +----- | I followed the procedures, when I reached "make install" it gave error | saying something like Keyword should be NOT NULL in tools/initdb line 160: +--->8 This error happens when you are using an old and buggy version of mysql. Update to a current version and it should work. -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From agould at aslab.com Tue Aug 7 20:40:08 2001 From: agould at aslab.com (Ashley Gould) Date: Tue, 7 Aug 2001 17:40:08 -0700 Subject: [rt-users] mod_perl compiled statically: how? Message-ID: <20010807174008.B10123@dagda.aslab.com> I've seen on the list hints that Mason works better if Mod_perl is compiled statically into apache. I have read a good article on compiling it as DSO, but I don't understand what ./configure options I need to compile mod_perl statically. Can anyone show me the magic incantation? I am only now overcoming a childhood terror of Makefiles. ashley From ghu at iname.com Tue Aug 7 22:24:00 2001 From: ghu at iname.com (Gilbie) Date: Tue, 07 Aug 2001 21:24:00 -0500 Subject: [rt-users] database creation problem References: <3B6A56B3.5040403@iname.com> <3B6AB164.1080608@crystalapple.com> <37970000.997225606@vpn48.ece.cmu.edu> Message-ID: <3B70A2C0.6010005@iname.com> Thanks! I installed the latest mysql and resolved the problem. (But I'm tackling other problems still, see my other posts...) Brandon S. Allbery KF8NH wrote: > On Friday, August 03, 2001 09:12:52 -0500, Gilbert Hu > wrote: > +----- > | I followed the procedures, when I reached "make install" it gave error > | saying something like Keyword should be NOT NULL in tools/initdb > line 160: > +--->8 > > This error happens when you are using an old and buggy version of > mysql. Update to a current version and it should work. > From steve at inet-technologies.com Tue Aug 7 22:57:37 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 07 Aug 2001 22:57:37 -0400 Subject: [rt-users] $RT::MailCommmand = smtp References: Message-ID: <003401c11fb5$e190f640$26b2c918@videotron.ca> Wll i think there are some things in your config that are not correctly setuop. We have 8 queues for 8 different products and every replies are sent with the correct email corresponding to the queue not nobody at mydomain.com. I don't remember when i was configuring the system but "mydomain" sounds like a variable that you did not configured. There is something like this in config.pm: #This is the default address that will be listed in #From: and Reply-To: headers of mail tracked by RT unless overridden #by a queue specific address $CorrespondAddress="RT::rt\@rt2.inet-technologies.com"; $CommentAddress="RT::rtcomment\@rt2.inet-technologies.com"; So if you dont have configured queues, maybe its there you have a nobody at mydomain... Read the docs carrefully and go through each lines of config.pm to be *sure* everything is configured properly. Regards, __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Rafael Corvalan" To: "Jesse" Cc: Sent: Tuesday, August 07, 2001 3:04 PM Subject: RE: [rt-users] $RT::MailCommmand = smtp > You're absolutely right. On the other hand, using sendmail causes the > "MAIL FROM" command sent at the beginning of the SMTP connection beeing > sent as: > > MAIL FROM: > > if sendmail is not configured otherwise. This should be OK since this is > just the "reverse-path" and should be used only to report > non-deliveries. > The major problem is that some domain (I know some...) rejects such > messages since myhost.mydomain.com does not resolve on the DNS (myhost > is into the company network, and not on the DMZ neither the internet). > > To correct that problem, I have 2 possibilities: > > 1) Create an alias on the DNS so "myhost.mydomain.com" have a dummy IP > address > 2) Change the sendmail configuration so the FROM: is another adress > (like postmaster at mydomain.com). > > But as you well suggested, it's better to do one of these things instead > of using the smtp method.... > > Rafael > > -----Original Message----- > From: Jesse [mailto:jesse at fsck.com] > Sent: mardi, 7. ao?t 2001 20:57 > To: Rafael Corvalan > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > Long long long ago I tested it. and it worked. but a lot has changed > since then and I don't know of anyone using it in production. One thing > that worries me about using the 'smtp' transport is that it doesn't > really have any sort of graceful way of queueing messages if the > server's off line. So there's a greater chance of losing mail. > > -j > > > On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > > Hello people, > > Has someone tested the $RT::MailCommand = 'smtp'? > > In fact, if the MailCommand is not sendmail, the $RT::MailParams is > > passed as the 2nd argument to Mail::Mailer::new(), but the this method > > > requires an array, not a scalar. I didn't went in depth in > > Mail::Mailer, so maybe somewhere there is a check and the scalar is > > derefernced to get an array. Has someone tried to used the "smtp" > method for MailCommand? Thanks Rafael > > -- > > > > _______________________________________________ > > FREE Personalized E-mail at Mail.com > > http://www.mail.com/?sr=signup > > > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes free! > > http://www.net2phone.com/cgi-bin/link.cgi?143 > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > Computer games don't affect kids; I mean if Pac-Man affected us as > kids, we'd all be running around in darkened rooms, munching magic > pills and listening to repetitive electronic music. > % > IP networks were intended to survive nuclear attack, but 12 year old > kids with PCs were not part of the threat model. -- mycroft > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at inet-technologies.com Wed Aug 8 00:04:30 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Wed, 08 Aug 2001 00:04:30 -0400 Subject: [rt-users] nag function, script done References: <28A8734DD7E8D411A2DC0008C786016E01063712@spider.sc.virata.com> <012f01c11f7d$7a4faea0$26b2c918@videotron.ca> <20010807222727.CCEFD111F9@pallas.eruditorum.org> Message-ID: <002d01c11fbf$395a0520$26b2c918@videotron.ca> Well i'm not really a programmer, i'm sure my team could write (what our head programmer call) "nice code" but it work.. I like to contribute to softwares that really help us. Can you imagine that we were handling all requests via imap accounts lol. But this script is a little thing compared to the whole system, thanks to jesse who almost "saved my life" with this nice piece of software. __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Karel P Kerezman" To: Sent: Tuesday, August 07, 2001 6:28 PM Subject: Re: [rt-users] nag function, script done > On Tue, 07 Aug 2001 16:13:52 -0400, Steve Poirier said: > > Hello all, > > > > I just wrote a script that you can add to your crontab for RT2/MySQL to send > > a email report to all privileged users who have open tickets. > > it's available at: > > http://dev.inet-technologies.com/rt2/ > > File is named open_tickets.tar.gz > > Not to put too fine a point on it, but that is one spiffy-assed script. I just > replaced my hand-wrought nasty cron jobs with your script and am well pleased. > Thank you! > > (Okay, so I'm not a programmer. I'm happy to be thankful that others are.) > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From Stuart.Campbell at cwo.com.au Wed Aug 8 01:46:21 2001 From: Stuart.Campbell at cwo.com.au (Stuart Campbell) Date: Wed, 8 Aug 2001 15:46:21 +1000 Subject: [rt-users] system time v RT 2 time Message-ID: Howdy folks, Does anyone know how RT 2 generates/calculates date and time? My system date and time are correct (red hat linux 7.0) but date/time on tickets is incorrect. I've also noticed that /var/log/httpd/access_log and .../http/error_log entries have incorrect date and time. It looks like it might be a time-zone issue? If so, how do I modify the time zone?? Thanks, Stuart From rt-list at trevorsky.com Wed Aug 8 02:16:19 2001 From: rt-list at trevorsky.com (Trevor Sky Garside) Date: Tue, 7 Aug 2001 23:16:19 -0700 Subject: [rt-users] system time v RT 2 time References: Message-ID: <000b01c11fd1$a5a4c730$2c7f3240@halcyon> > Does anyone know how RT 2 generates/calculates date and time? My system date > and time are correct (red hat linux 7.0) but date/time on tickets is > incorrect. I've also noticed that /var/log/httpd/access_log and > ../http/error_log entries have incorrect date and time. It looks like it > might be a time-zone issue? If so, how do I modify the time zone?? Without any formal research, I'd recommend taking a quick look at the TZ environment variable. I had to deal with a Time Zone issue in the past and I seem to recall that the problem was related to the setting of this environment variable. Trevor Sky Garside From rt-list at trevorsky.com Wed Aug 8 03:22:41 2001 From: rt-list at trevorsky.com (Trevor Sky Garside) Date: Wed, 8 Aug 2001 00:22:41 -0700 Subject: Fw: [rt-users] system time v RT 2 time Message-ID: <001901c11fda$e9aee790$2c7f3240@halcyon> ----- Original Message ----- From: "Damian Gerow" > Also, check where /etc/timezone is linked to. From andreas.kruthoff at softwired-inc.com Wed Aug 8 03:45:54 2001 From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff) Date: Wed, 08 Aug 2001 09:45:54 +0200 Subject: [rt-users] Mime attachments Message-ID: <3B70EE32.5020909@softwired-inc.com> Hi rt-users Is there a size limit with mime attachments? If I send a mail to the RT system with an attachment of about 500KB, it is not downloadable. It does not appear. Smaller attachments work fine. thx, -andreas From ra at letras.de Wed Aug 8 05:21:42 2001 From: ra at letras.de (Ralph Angenendt) Date: Wed, 8 Aug 2001 11:21:42 +0200 Subject: [rt-users] Can't locate object method In-Reply-To: References: <20010806174001.A61E7111EB@pallas.eruditorum.org> Message-ID: <20010808112142.B15481@camioneta.letras.de> Tom Yates wrote: > i am having severe trouble installing rt2.0.4 on a RedHat 7.1 system, with > a handbuilt perl (5.6.1), MySQL (3.23.40), apache (1.3.20) and mod_perl > (1.26). > > every time i run "apachectl configtest" i get > k[root at rt /root]# /usr/local/apache/bin/apachectl configtest > perl_tie_hash: Can't locate object method "TIEHASH" via package > "Apache::Table" (perhaps you forgot to load "Apache::Table"?) Apache::Table seems to be part of mod_perl. Are you sure, that mod_perl is _not_ built as a DSO (which seems to give Problems)? Ralph -- __________________________________________________________________________ Ralph Angenendt | "Military justice is to justice what military http://www.letras.de | music is to music" ra at letras.de | -- Groucho Marx -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From ra at letras.de Wed Aug 8 05:28:47 2001 From: ra at letras.de (Ralph Angenendt) Date: Wed, 8 Aug 2001 11:28:47 +0200 Subject: [rt-users] Mime attachments In-Reply-To: <3B70EE32.5020909@softwired-inc.com> References: <3B70EE32.5020909@softwired-inc.com> Message-ID: <20010808112847.C15481@camioneta.letras.de> Andreas Kruthoff wrote: > Is there a size limit with mime attachments? If I send a mail to the RT > system with an attachment of about 500KB, it is not downloadable. It > does not appear. Smaller attachments work fine. This did not jump in your face, when you customized /path/to/rt2/etc/config.pm? | # $MaxAttachmentSize sets the maximum size (in bytes) of attachments | #stored in the database. | | # For mysql and oracle, we set this size at 10 megabytes. | # If you're running a postgres version earlier than 7.1, you will need | # to drop this to 8192. (8k) | | $MaxAttachmentSize = 10000000; | | # $TruncateLongAttachments: if this is set to a non-undef value, | # RT will truncate attachments longer than MaxAttachmentLength. | | $TruncateLongAttachments = undef; | | | # $DropLongAttachments: if this is set to a non-undef value, | # RT will silently drop attachments longer than MaxAttachmentLength. | | $DropLongAttachments = undef; Ralph -- __________________________________________________________________________ Ralph Angenendt | "Military justice is to justice what military http://www.letras.de | music is to music" ra at letras.de | -- Groucho Marx -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From andreas.kruthoff at softwired-inc.com Wed Aug 8 08:12:28 2001 From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff) Date: Wed, 08 Aug 2001 14:12:28 +0200 Subject: [rt-users] Mime attachments References: <3B70EE32.5020909@softwired-inc.com> <20010808112847.C15481@camioneta.letras.de> Message-ID: <3B712CAC.80802@softwired-inc.com> I saw it, but the default is at 10MB, my mySQL server starts with max_allowed_packet of 16MB but still, a "big" (<<10MB) attachment does not show up. ;-( Ralph Angenendt wrote: > Andreas Kruthoff wrote: > > >> Is there a size limit with mime attachments? If I send a mail to the RT >> system with an attachment of about 500KB, it is not downloadable. It >> does not appear. Smaller attachments work fine. > > > This did not jump in your face, when you customized > /path/to/rt2/etc/config.pm? > > | # $MaxAttachmentSize sets the maximum size (in bytes) of attachments > | #stored in the database. > | > | # For mysql and oracle, we set this size at 10 megabytes. > | # If you're running a postgres version earlier than 7.1, you will need > | # to drop this to 8192. (8k) > | > | $MaxAttachmentSize = 10000000; > | > | # $TruncateLongAttachments: if this is set to a non-undef value, > | # RT will truncate attachments longer than MaxAttachmentLength. > | > | $TruncateLongAttachments = undef; > | > | > | # $DropLongAttachments: if this is set to a non-undef value, > | # RT will silently drop attachments longer than MaxAttachmentLength. > | > | $DropLongAttachments = undef; > > Ralph From jesse at fsck.com Wed Aug 8 10:36:30 2001 From: jesse at fsck.com (Jesse) Date: Wed, 8 Aug 2001 10:36:30 -0400 Subject: [rt-users] Mime attachments In-Reply-To: <3B70EE32.5020909@softwired-inc.com>; from andreas.kruthoff@softwired-inc.com on Wed, Aug 08, 2001 at 09:45:54AM +0200 References: <3B70EE32.5020909@softwired-inc.com> Message-ID: <20010808103630.O20826@pallas.fsck.com> Are you using mysql? If so, you may need to adjust the mysql server's max_packet_size. On Wed, Aug 08, 2001 at 09:45:54AM +0200, Andreas Kruthoff wrote: > Hi rt-users > > Is there a size limit with mime attachments? If I send a mail to the RT > system with an attachment of about 500KB, it is not downloadable. It > does not appear. Smaller attachments work fine. > > thx, > > -andreas > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review From btaylor at virata.com Wed Aug 8 11:10:52 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Wed, 8 Aug 2001 08:10:52 -0700 Subject: [rt-users] nag function, script done Message-ID: <28A8734DD7E8D411A2DC0008C786016E01063815@spider.sc.virata.com> I totally second that. Thanks to Jesse and all the others who and given there time to make this program.... My hat's off to you!!!! BTW, I just started a new job here in CA, and they didn't have any kind of helpdesk tools, and I used the 1.0.3 version awhile back at my last Company..so I thought I would get started off right and install the new version.. and man to my suprise.. I got some killer feedback from my management.... Thanks again..... -----Original Message----- From: Steve Poirier [mailto:steve at inet-technologies.com] Sent: Tuesday, August 07, 2001 9:05 PM To: Karel P Kerezman Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] nag function, script done Well i'm not really a programmer, i'm sure my team could write (what our head programmer call) "nice code" but it work.. I like to contribute to softwares that really help us. Can you imagine that we were handling all requests via imap accounts lol. But this script is a little thing compared to the whole system, thanks to jesse who almost "saved my life" with this nice piece of software. __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Karel P Kerezman" To: Sent: Tuesday, August 07, 2001 6:28 PM Subject: Re: [rt-users] nag function, script done > On Tue, 07 Aug 2001 16:13:52 -0400, Steve Poirier said: > > Hello all, > > > > I just wrote a script that you can add to your crontab for RT2/MySQL to send > > a email report to all privileged users who have open tickets. > > it's available at: > > http://dev.inet-technologies.com/rt2/ > > File is named open_tickets.tar.gz > > Not to put too fine a point on it, but that is one spiffy-assed script. I just > replaced my hand-wrought nasty cron jobs with your script and am well pleased. > Thank you! > > (Okay, so I'm not a programmer. I'm happy to be thankful that others are.) > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From steve at Inet-technologies.com Wed Aug 8 11:06:48 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Wed, 8 Aug 2001 11:06:48 -0400 Subject: [rt-users] $RT::MailCommmand = smtp References: Message-ID: <00a901c1201b$bfc2b920$f807dad8@inetinteractif.com> Hi Rafael, Well i don't really think it's a problem. A lot of our mailing scripts use sendmail and yes its true, in the header it's always 'apache-user'@localhost for example, but we don't use nobody for RT. To not use nobody, what we do is we run another apache configured on another port with user rt. RT process are big, and it give us the opportunity to run a standard apache server 80 on this machine that don;t ned to handle RT for each external requests not related to RT. (I know its bad to not use nobody but the machine is very secure) __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "Rafael Corvalan" To: "Steve Poirier" Cc: Sent: August 8, 2001 03:27 Subject: RE: [rt-users] $RT::MailCommmand = smtp > Hello Steve, > "mydomain" was just an example to avoid putting my real domain name. In > my case you cas replace it with "linkvest.com". > > My config.pm is correctly setup, all the e-mail sent go with the "From:" > field set to "rtXXX at linkvest.com". > The problem is not the "From:" field that is correctly set by RT, but > the "MAIL FROM: <...>" in the SMTP connection. sendmail sets the "MAIL > FROM:" to the username at myhost.mydomain (in my case > (nobody at rt.linkvest.com), since RT apache runs as "nobody" and the host > where it runs is "rt.linkvest.com"). There is no way to change this > unless sendmail is used with the -f parameter. Iy you are root, no > problem. But if you aren't, some sendmail version correctly sets the > "MAIL FROM:" in the SMTP connection, but adds a header > X-Authentication-Warning to tell "hey man, maybe youe are not who you > tell you are". > > Let's take a simple example: > > I am the user "rco" loged on "lynx.mydomain.com": > > [lynx | rco] ~ > /usr/sbin/sendmail test at sun.com > From: > Hello ! > > > > The mail is sent to test at sun.com ant it IS from "dummy at mydomain.com". > But if you sniff the connection, you will see: > > > MAIL FROM: > <... cutted ...> > From: > <... cutted ...> > > > > That's all.... > > Cheers > Rafael > > -----Original Message----- > From: Steve Poirier [mailto:steve at inet-technologies.com] > Sent: mercredi, 8. ao?t 2001 04:58 > To: Rafael Corvalan > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > Wll i think there are some things in your config that are not correctly > setuop. > > We have 8 queues for 8 different products and every replies are sent > with the correct email corresponding to the queue not > nobody at mydomain.com. I don't remember when i was configuring the system > but "mydomain" sounds like a variable that you did not configured. > > There is something like this in config.pm: > > #This is the default address that will be listed in > #From: and Reply-To: headers of mail tracked by RT unless overridden #by > a queue specific address > > $CorrespondAddress="RT::rt\@rt2.inet-technologies.com"; > > $CommentAddress="RT::rtcomment\@rt2.inet-technologies.com"; > > So if you dont have configured queues, maybe its there you have a > nobody at mydomain... Read the docs carrefully and go through each lines of > config.pm to be *sure* everything is configured properly. > > Regards, > __ > Steve Poirier > Project manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Rafael Corvalan" > To: "Jesse" > Cc: > Sent: Tuesday, August 07, 2001 3:04 PM > Subject: RE: [rt-users] $RT::MailCommmand = smtp > > > > You're absolutely right. On the other hand, using sendmail causes the > > "MAIL FROM" command sent at the beginning of the SMTP connection > > beeing sent as: > > > > MAIL FROM: > > > > if sendmail is not configured otherwise. This should be OK since this > > is just the "reverse-path" and should be used only to report > > non-deliveries. The major problem is that some domain (I know some...) > > > rejects such messages since myhost.mydomain.com does not resolve on > > the DNS (myhost is into the company network, and not on the DMZ > > neither the internet). > > > > To correct that problem, I have 2 possibilities: > > > > 1) Create an alias on the DNS so "myhost.mydomain.com" have a dummy IP > > > address > > 2) Change the sendmail configuration so the FROM: is another adress > > (like postmaster at mydomain.com). > > > > But as you well suggested, it's better to do one of these things > > instead of using the smtp method.... > > > > Rafael > > > > -----Original Message----- > > From: Jesse [mailto:jesse at fsck.com] > > Sent: mardi, 7. ao?t 2001 20:57 > > To: Rafael Corvalan > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > > > > Long long long ago I tested it. and it worked. but a lot has changed > > since then and I don't know of anyone using it in production. One > > thing that worries me about using the 'smtp' transport is that it > > doesn't really have any sort of graceful way of queueing messages if > > the server's off line. So there's a greater chance of losing mail. > > > > -j > > > > > > On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > > > Hello people, > > > Has someone tested the $RT::MailCommand = 'smtp'? > > > In fact, if the MailCommand is not sendmail, the $RT::MailParams is > > > passed as the 2nd argument to Mail::Mailer::new(), but the this > > > method > > > > > requires an array, not a scalar. I didn't went in depth in > > > Mail::Mailer, so maybe somewhere there is a check and the scalar is > > > derefernced to get an array. Has someone tried to used the "smtp" > > method for MailCommand? Thanks Rafael > > > -- > > > > > > _______________________________________________ > > > FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup > > > > > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes > > > free! http://www.net2phone.com/cgi-bin/link.cgi?143 > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > Computer games don't affect kids; I mean if Pac-Man affected us as > > kids, we'd all be running around in darkened rooms, munching magic > > pills and listening to repetitive electronic music. % > > IP networks were intended to survive nuclear attack, but 12 year old > > kids with PCs were not part of the threat model. -- mycroft > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > From paolo at optivera.com Wed Aug 8 11:19:30 2001 From: paolo at optivera.com (Paolo Supino) Date: Wed, 08 Aug 2001 18:19:30 +0300 Subject: [rt-users] make install fails Message-ID: <3B715882.D34541B0@optivera.com> Hi I'm trying to install Request Tracker 2.0.4 on OpenBSD 2.8 (Stable) running on a SparcStation 5 machine. The database backend is PostgresSQL 7.1.2 specially compiled (not through 'ports'). Perl stands at version 5.6.0. All the modules required are installed (testdeps doesn't complain). The install fails with the following error: /usr/bin/perl /etc/rt/insertdata BEGIN not safe after errors--compilation aborted at /etc/rt/insertdata line 21. I've attached a log of the make install output. Anyone knows why this happens and how I fix it? TIA Paolo -------------- next part -------------- mkdir -p /usr/local/bin mkdir -p /var/www/html/rt/data mkdir -p /var/www/html/rt/sessiondata mkdir -p /etc/rt mkdir -p /usr/local/lib mkdir -p /var/www/html/rt/html mkdir -p /var/www/html/rt/html /usr/bin/perl tools/initdb 'Pg' '/usr/local' 'localhost' 'dbuser' 'rt2' create Now creating a database for RT. Enter the Pg password for dbuser: Creating Pg database rt2. /usr/bin/perl tools/initdb 'Pg' '/usr/local' 'localhost' 'dbuser' 'rt2' insert Now populating database schema. Enter the Pg password for dbuser: Creating database schema. schema sucessfully inserted cp etc/acl.Pg '/etc/rt/acl.Pg' /usr/bin/perl -p -i -e " s'!!DB_TYPE!!'Pg'g; s'!!DB_HOST!!'localhost'g; s'!!DB_RT_PASS!!'rt_pass'g; s'!!DB_RT_HOST!!'localhost'g; s'!!DB_RT_USER!!'rt_user'g; s'!!DB_DATABASE!!'rt2'g;" /etc/rt/acl.Pg bin/initacls.Pg '/usr/local' 'localhost' 'dbuser' '' 'rt2' '/etc/rt/acl.Pg' Enter the postgres administrator's database password to create a new user for rt DROP USER CREATE USER CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE CHANGE [ -f /etc/rt/rt.conf ] && mv /etc/rt/rt.conf /etc/rt/rt.conf.old && chmod 000 /etc/rt/rt.conf.old cp -rp ./etc/config.pm /etc/rt/rt.conf /usr/bin/perl -p -i -e " s'!!DB_TYPE!!'Pg'g; s'!!DB_HOST!!'localhost'g; s'!!DB_RT_PASS!!'rt_pass'g; s'!!DB_RT_USER!!'rt_user'g; s'!!DB_DATABASE!!'rt2'g; s'!!MASON_HTML_PATH!!'/var/www/html/rt/html'g; s'!!MASON_LOCAL_HTML_PATH!!'/var/www/html/rt/html'g; s'!!MASON_SESSION_PATH!!'/var/www/html/rt/sessiondata'g; s'!!MASON_DATA_PATH!!'/var/www/html/rt/data'g; s'!!RT_LOG_PATH!!'/var/log/rt'g; s'!!RT_VERSION!!'2.0.4'g; " /etc/rt/rt.conf [ -d /usr/local/lib ] || mkdir /usr/local/lib chown -R root /usr/local/lib chgrp -R wheel /usr/local/lib chmod -R 0755 /usr/local/lib ( cd ./lib; /usr/bin/perl Makefile.PL INSTALLSITELIB=/usr/local/lib INSTALLMAN1DIR=/usr/local/man/man1 INSTALLMAN3DIR=/usr/local/man/man3 && make && make test && /usr/bin/perl -p -i -e " s'!!RT_VERSION!!'2.0.4'g;" blib/lib/RT.pm ; make install ) Writing Makefile for RT Manifying blib/man3/RT::Links.3p Manifying blib/man3/RT::Watchers.3p Manifying blib/man3/RT::Group.3p Manifying blib/man3/RT::Keyword.3p Manifying blib/man3/RT::Record.3p Manifying blib/man3/RT::ScripConditions.3p Manifying blib/man3/RT::Action::Generic.3p Manifying blib/man3/RT::Transaction.3p Manifying blib/man3/RT::Interface::Email.3p Manifying blib/man3/RT::Link.3p Manifying blib/man3/RT.3p Manifying blib/man3/RT::Watcher.3p Manifying blib/man3/RT::ObjectKeywords.3p Manifying blib/man3/RT::EasySearch.3p Manifying blib/man3/RT::ScripActions.3p Manifying blib/man3/RT::Scrip.3p Manifying blib/man3/RT::GroupMembers.3p Manifying blib/man3/RT::Transactions.3p Manifying blib/man3/RT::Scrips.3p Manifying blib/man3/RT::Action::SendEmail.3p Manifying blib/man3/RT::User.3p Manifying blib/man3/RT::ScripCondition.3p Manifying blib/man3/RT::Users.3p Manifying blib/man3/RT::Ticket.3p Manifying blib/man3/RT::ACE.3p Manifying blib/man3/RT::Queue.3p Manifying blib/man3/RT::Interface::CLI.3p Manifying blib/man3/RT::Tickets.3p Manifying blib/man3/RT::GroupMember.3p Manifying blib/man3/RT::Template.3p Manifying blib/man3/RT::Templates.3p Manifying blib/man3/RT::Queues.3p Manifying blib/man3/RT::Date.3p Manifying blib/man3/RT::CurrentUser.3p Manifying blib/man3/RT::ScripAction.3p Manifying blib/man3/RT::Keywords.3p Manifying blib/man3/RT::ObjectKeyword.3p Manifying blib/man3/RT::Attachment.3p Manifying blib/man3/RT::Groups.3p Manifying blib/man3/RT::KeywordSelect.3p Manifying blib/man3/RT::Condition::Generic.3p Manifying blib/man3/RT::Handle.3p Manifying blib/man3/RT::ACL.3p Manifying blib/man3/RT::Attachments.3p PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/libdata/perl5/sparc-openbsd/5.6.0 -I/usr/libdata/perl5 test.pl 1..1 ok 1 Skipping /usr/local/lib/RT.pm (unchanged) Skipping /usr/local/lib/RT/KeywordSelects.pm (unchanged) Skipping /usr/local/lib/RT/Links.pm (unchanged) Skipping /usr/local/lib/RT/Watchers.pm (unchanged) Skipping /usr/local/lib/RT/Group.pm (unchanged) Skipping /usr/local/lib/RT/Keyword.pm (unchanged) Skipping /usr/local/lib/RT/Record.pm (unchanged) Skipping /usr/local/lib/RT/ScripConditions.pm (unchanged) Skipping /usr/local/lib/RT/Transaction.pm (unchanged) Skipping /usr/local/lib/RT/Link.pm (unchanged) Skipping /usr/local/lib/RT/Watcher.pm (unchanged) Skipping /usr/local/lib/RT/ObjectKeywords.pm (unchanged) Skipping /usr/local/lib/RT/EasySearch.pm (unchanged) Skipping /usr/local/lib/RT/ScripActions.pm (unchanged) Skipping /usr/local/lib/RT/Scrip.pm (unchanged) Skipping /usr/local/lib/RT/GroupMembers.pm (unchanged) Skipping /usr/local/lib/RT/Transactions.pm (unchanged) Skipping /usr/local/lib/RT/Scrips.pm (unchanged) Skipping /usr/local/lib/RT/User.pm (unchanged) Skipping /usr/local/lib/RT/ScripCondition.pm (unchanged) Skipping /usr/local/lib/RT/Users.pm (unchanged) Skipping /usr/local/lib/RT/Ticket.pm (unchanged) Skipping /usr/local/lib/RT/ACE.pm (unchanged) Skipping /usr/local/lib/RT/Queue.pm (unchanged) Skipping /usr/local/lib/RT/Tickets.pm (unchanged) Skipping /usr/local/lib/RT/Template.pm (unchanged) Skipping /usr/local/lib/RT/GroupMember.pm (unchanged) Skipping /usr/local/lib/RT/Templates.pm (unchanged) Skipping /usr/local/lib/RT/Queues.pm (unchanged) Skipping /usr/local/lib/RT/Date.pm (unchanged) Skipping /usr/local/lib/RT/CurrentUser.pm (unchanged) Skipping /usr/local/lib/RT/ScripAction.pm (unchanged) Skipping /usr/local/lib/RT/Keywords.pm (unchanged) Skipping /usr/local/lib/RT/ObjectKeyword.pm (unchanged) Skipping /usr/local/lib/RT/Attachment.pm (unchanged) Skipping /usr/local/lib/RT/Groups.pm (unchanged) Skipping /usr/local/lib/RT/KeywordSelect.pm (unchanged) Skipping /usr/local/lib/RT/Handle.pm (unchanged) Skipping /usr/local/lib/RT/ACL.pm (unchanged) Skipping /usr/local/lib/RT/Attachments.pm (unchanged) Skipping /usr/local/lib/RT/Interface/Email.pm (unchanged) Skipping /usr/local/lib/RT/Interface/CLI.pm (unchanged) Skipping /usr/local/lib/RT/Interface/Web.pm (unchanged) Skipping /usr/local/lib/RT/Condition/NewDependency.pm (unchanged) Skipping /usr/local/lib/RT/Condition/StatusChange.pm (unchanged) Skipping /usr/local/lib/RT/Condition/AnyTransaction.pm (unchanged) Skipping /usr/local/lib/RT/Condition/Generic.pm (unchanged) Skipping /usr/local/lib/RT/Action/Generic.pm (unchanged) Skipping /usr/local/lib/RT/Action/OpenDependent.pm (unchanged) Skipping /usr/local/lib/RT/Action/StallDependent.pm (unchanged) Skipping /usr/local/lib/RT/Action/Notify.pm (unchanged) Skipping /usr/local/lib/RT/Action/SendEmail.pm (unchanged) Skipping /usr/local/lib/RT/Action/README.hackers (unchanged) Skipping /usr/local/lib/RT/Action/ResolveMembers.pm (unchanged) Skipping /usr/local/lib/RT/Action/NotifyAsComment.pm (unchanged) Skipping /usr/local/lib/RT/Action/Autoreply.pm (unchanged) Installing /usr/local/man/man3/RT::Links.3p Installing /usr/local/man/man3/RT::Watchers.3p Installing /usr/local/man/man3/RT::Group.3p Installing /usr/local/man/man3/RT::Keyword.3p Installing /usr/local/man/man3/RT::Record.3p Installing /usr/local/man/man3/RT::ScripConditions.3p Installing /usr/local/man/man3/RT::Action::Generic.3p Installing /usr/local/man/man3/RT::Transaction.3p Installing /usr/local/man/man3/RT::Interface::Email.3p Installing /usr/local/man/man3/RT::Link.3p Installing /usr/local/man/man3/RT.3p Installing /usr/local/man/man3/RT::Watcher.3p Installing /usr/local/man/man3/RT::ObjectKeywords.3p Installing /usr/local/man/man3/RT::EasySearch.3p Installing /usr/local/man/man3/RT::ScripActions.3p Installing /usr/local/man/man3/RT::Scrip.3p Installing /usr/local/man/man3/RT::GroupMembers.3p Installing /usr/local/man/man3/RT::Transactions.3p Installing /usr/local/man/man3/RT::Scrips.3p Installing /usr/local/man/man3/RT::Action::SendEmail.3p Installing /usr/local/man/man3/RT::User.3p Installing /usr/local/man/man3/RT::ScripCondition.3p Installing /usr/local/man/man3/RT::Users.3p Installing /usr/local/man/man3/RT::Ticket.3p Installing /usr/local/man/man3/RT::ACE.3p Installing /usr/local/man/man3/RT::Queue.3p Installing /usr/local/man/man3/RT::Interface::CLI.3p Installing /usr/local/man/man3/RT::Tickets.3p Installing /usr/local/man/man3/RT::GroupMember.3p Installing /usr/local/man/man3/RT::Template.3p Installing /usr/local/man/man3/RT::Templates.3p Installing /usr/local/man/man3/RT::Queues.3p Installing /usr/local/man/man3/RT::Date.3p Installing /usr/local/man/man3/RT::CurrentUser.3p Installing /usr/local/man/man3/RT::ScripAction.3p Installing /usr/local/man/man3/RT::Keywords.3p Installing /usr/local/man/man3/RT::ObjectKeyword.3p Installing /usr/local/man/man3/RT::Attachment.3p Installing /usr/local/man/man3/RT::Groups.3p Installing /usr/local/man/man3/RT::KeywordSelect.3p Installing /usr/local/man/man3/RT::Condition::Generic.3p Installing /usr/local/man/man3/RT::Handle.3p Installing /usr/local/man/man3/RT::ACL.3p Installing /usr/local/man/man3/RT::Attachments.3p Writing /usr/local/lib/auto/RT/.packlist Appending installation info to /usr/libdata/perl5/sparc-openbsd/5.6.0/perllocal.pod cp -rp ./webrt/* /var/www/html/rt/html cp -p ./bin/webmux.pl /usr/local/bin/webmux.pl cp -p ./bin/rt-mailgate /usr/local/bin/rt-mailgate cp -p ./bin/rtadmin /usr/local/bin/rtadmin cp -p ./bin/rt /usr/local/bin/rt cp -p ./bin/mason_handler.fcgi /usr/local/bin/mason_handler.fcgi cp -p ./bin/mason_handler.scgi /usr/local/bin/mason_handler.scgi /usr/bin/perl -p -i -e "s'!!RT_PATH!!'/usr/local'g; s'!!PERL!!'/usr/bin/perl'g; s'!!RT_VERSION!!'2.0.4'g; s'!!RT_ETC_PATH!!'/etc/rt'g; s'!!RT_LIB_PATH!!'/usr/local/lib'g;" /usr/local/bin/webmux.pl /usr/local/bin/mason_handler.fcgi /usr/local/bin/mason_handler.scgi /usr/local/bin/rt /usr/local/bin/rtadmin /usr/local/bin/rt-mailgate # Make the libraries readable chmod -R 0755 /usr/local chown -R root /usr/local/lib chgrp -R wheel /usr/local/lib chown -R root /usr/local/bin chgrp -R rt /usr/local/bin chmod 0755 /usr/local/bin chmod 0755 /usr/local/bin chmod 0755 /etc/rt chmod 0500 /etc/rt/* #TODO: the config file should probably be able to have its # owner set seperately from the binaries. chown -R root /etc/rt chgrp -R rt /etc/rt chmod 0550 /etc/rt/rt.conf # Make the interfaces executable and setgid rt chown root /usr/local/bin/rt-mailgate /usr/local/bin/mason_handler.fcgi /usr/local/bin/mason_handler.scgi /usr/local/bin/rt /usr/local/bin/rtadmin chgrp rt /usr/local/bin/rt-mailgate /usr/local/bin/mason_handler.fcgi /usr/local/bin/mason_handler.scgi /usr/local/bin/rt /usr/local/bin/rtadmin chmod 0755 /usr/local/bin/rt-mailgate /usr/local/bin/mason_handler.fcgi /usr/local/bin/mason_handler.scgi /usr/local/bin/rt /usr/local/bin/rtadmin chmod g+s /usr/local/bin/rt-mailgate /usr/local/bin/mason_handler.fcgi /usr/local/bin/mason_handler.scgi /usr/local/bin/rt /usr/local/bin/rtadmin # Make the web ui readable by all. chmod -R u+rwX,go-w,go+rX /var/www/html/rt/html /var/www/html/rt/html chown -R root /var/www/html/rt/html /var/www/html/rt/html chgrp -R wheel /var/www/html/rt/html /var/www/html/rt/html # Make the web ui's data dir writable chmod 0770 /var/www/html/rt/data /var/www/html/rt/sessiondata chown -R www /var/www/html/rt/data /var/www/html/rt/sessiondata chgrp -R www /var/www/html/rt/data /var/www/html/rt/sessiondata cp -rp ./tools/insertdata /etc/rt /usr/bin/perl -p -i -e " s'!!RT_ETC_PATH!!'/etc/rt'g; s'!!RT_LIB_PATH!!'/usr/local/lib'g;" /etc/rt/insertdata /usr/bin/perl /etc/rt/insertdata *** Error code 255 Stop in /home/paolo/src/rt-2-0-4 (line 178 of Makefile). From darrell at magpage.com Wed Aug 8 11:26:11 2001 From: darrell at magpage.com (Darrell Hyde) Date: Wed, 8 Aug 2001 11:26:11 -0400 (EDT) Subject: [rt-users] unable to recieve autoreplies... Message-ID: I have two global Scrips set up. They are: OnCorrespond NotifyRequestors Correspondence OnCreate AutoreplyToRequestors Autoreply The first one works great, but the second one has problems. If I (as the user that apache runs as) do... cat /tmp/rttest |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond It works perfectly and the address in the From: field gets the Autoreply. However if I submit the ticket via email, the ticket gets added to the queue just fine, and I can then reply to that ticket with no problem, but the auto-reply is never recieved. The logs are identical in both instances aside from this... When submitted via the command line (using the command noted above): Aug 8 08:25:37 moose sendmail[5717]: f78CPbO05717: from=www, size=1169, class=-60, nrcpts=1, msgid=, relay=www at localhost When submitted via email: Aug 8 08:25:54 moose sendmail[5725]: f78CPsx05725: from=daemon, size=1310, class=0, nrcpts=0, msgid=<200108081225.f78CPsx05725 at moose.magpage.com>, relay=daemon at localhost Any ideas would be greatly appreciated. Thanks! - Darrell From mhemmings at trakonic.com Wed Aug 8 12:11:42 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Wed, 8 Aug 2001 13:11:42 -0300 Subject: [rt-users] Apache config help? Message-ID: Ok I've been struggling with this install of RT 2.04 for a day and a half now and I need a bit of help... I know my way around a RedHat 7.1 install since I setup Bugzilla, and Perl, and MySQL, and Apache on the same system a few months ago. Now I'm trying to set up RT2 on the same server to use a seperate database from the bugzilla stuff. I've been following the setup guide and I've finally gotten to the part about modifying the Apache configuration files (the testdeps and fixdeps were a big help, although it took some work to get Apache::Cookie installed). I want RT to be accessable from a subdirectory on my web server (ie http://192.168.10.1/rt , the server is on our internal network and doesnt have a full domain address. bugzilla is accessed from http://192.168.10.1/bugzilla on the same server) I have all the necessary modules installed (as proven by testdeps) and I'm in the process of modifying the Apache httpd.conf file. I have a simlink to /usr/local/rt2/WebRT/html placed in the Apache htdocs directory and in the httpd.conf file I've entered the lines: # RT2 config PerlModule Apache::DBI PerlRequire /usr/local/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason When I try to restart apache it says to check the config file for Syntax errors. It refuses to recognize PerlModule, PerlRequire and PerlHandler and wont use the config file as long as they are present. I'm pretty sure Mason and mod_perl are installed since testdeps didnt find anything wrong. If I comment out all these lines and just go to http://192.168.10.1/rt I get basic text headers instead of the Rt page. What am I missing? Any Suggestions? Martin From dsherohman at westling.com Wed Aug 8 12:26:42 2001 From: dsherohman at westling.com (Dave Sherohman) Date: Wed, 8 Aug 2001 11:26:42 -0500 Subject: [rt-users] Apache config help? In-Reply-To: ; from mhemmings@trakonic.com on Wed, Aug 08, 2001 at 01:11:42PM -0300 References: Message-ID: <20010808112642.A5784@westling.com> On Wed, Aug 08, 2001 at 01:11:42PM -0300, Martin Hemmings wrote: > I have all the necessary modules installed (as proven by testdeps) Are you loading all of them in your apache config? > When I try to restart apache it says to check the config file for Syntax > errors. It refuses to recognize PerlModule, PerlRequire and PerlHandler and > wont use the config file as long as they are present. Sounds to me like you're missing a LoadModule perl_module /path/to/mod_perl.so From steve at Inet-technologies.com Wed Aug 8 12:25:46 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Wed, 8 Aug 2001 12:25:46 -0400 Subject: [rt-users] $RT::MailCommmand = smtp Message-ID: <013a01c12026$c76c63a0$f807dad8@inetinteractif.com> Ok i understand what you're talking about: 220 max.inet-interactif.com ESMTP Sendmail 8.9.3/8.9.3; Wed, 8 Aug 2001 12:29:16 -0400 helo steve 250 max.inet-interactif.com Hello root at ns2.inet-interactif.com [216.218.2.249], pleased to meet you mail from: nobody at jfdkjfkdjf.bog 501 nobody at jfdkjfkdjf.bog... Sender domain must exist ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ And your prob is: > > > rejects such messages since myhost.mydomain.com does not resolve on > > > the DNS (myhost is into the company network, and not on the DMZ > > > neither the internet). There is no way you can make the host to be resolved?? I don;t really understand what you mean about your host is on the company network..) do you have control of DNS records for this domain? __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "Rafael Corvalan" To: "Steve Poirier" Cc: Sent: August 8, 2001 11:22 Subject: RE: [rt-users] $RT::MailCommmand = smtp > Hi Steve, > The real problem is not about "nobody", it's really on the domain name. > Try sending an e-mail with the "MAIL FROM:" set to > to anything at ubp.ch (a private > bank....). > Your mail will be rejected because "dummy.inet-technologies.com" is not > known to the DNS... > And if your sendmail is configured to set "localhost", it's even worst I > think ;-))) > > It's just that some mail servers, to avoid spamming, check that the > "MAIL FROM:" adress has a domain name known on DNS. > > Cheers > Rafael > > -----Original Message----- > From: Steve Poirier [mailto:steve at Inet-technologies.com] > Sent: mercredi, 8. ao?t 2001 17:07 > To: Rafael Corvalan > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > Hi Rafael, > Well i don't really think it's a problem. A lot of our mailing scripts > use sendmail and yes its true, in the header it's always > 'apache-user'@localhost for example, but we don't use nobody for RT. To > not use nobody, what we do is we run another apache configured on > another port with user rt. RT process are big, and it give us the > opportunity to run a standard apache server 80 on this machine that > don;t ned to handle RT for each external requests not related to RT. (I > know its bad to not use nobody but the machine is very > secure) > __ > Steve Poirier > Inet Technologies Inc. > http://www.inet-technologies.com > > > ----- Original Message ----- > From: "Rafael Corvalan" > To: "Steve Poirier" > Cc: > Sent: August 8, 2001 03:27 > Subject: RE: [rt-users] $RT::MailCommmand = smtp > > > > Hello Steve, > > "mydomain" was just an example to avoid putting my real domain name. > > In my case you cas replace it with "linkvest.com". > > > > My config.pm is correctly setup, all the e-mail sent go with the > > "From:" field set to "rtXXX at linkvest.com". The problem is not the > > "From:" field that is correctly set by RT, but the "MAIL FROM: <...>" > > in the SMTP connection. sendmail sets the "MAIL FROM:" to the > > username at myhost.mydomain (in my case (nobody at rt.linkvest.com), since > > RT apache runs as "nobody" and the host where it runs is > > "rt.linkvest.com"). There is no way to change this unless sendmail is > > used with the -f parameter. Iy you are root, no problem. But if you > > aren't, some sendmail version correctly sets the "MAIL FROM:" in the > > SMTP connection, but adds a header X-Authentication-Warning to tell > > "hey man, maybe youe are not who you tell you are". > > > > Let's take a simple example: > > > > I am the user "rco" loged on "lynx.mydomain.com": > > > > [lynx | rco] ~ > /usr/sbin/sendmail test at sun.com > > From: > > Hello ! > > > > > > > > The mail is sent to test at sun.com ant it IS from "dummy at mydomain.com". > > But if you sniff the connection, you will see: > > > > > > MAIL FROM: > > <... cutted ...> > > From: > > <... cutted ...> > > > > > > > > That's all.... > > > > Cheers > > Rafael From btaylor at virata.com Wed Aug 8 12:52:16 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Wed, 8 Aug 2001 09:52:16 -0700 Subject: [rt-users] Question about RT2 and Oracle Message-ID: <28A8734DD7E8D411A2DC0008C786016E0106383C@spider.sc.virata.com> I have been asked to find out how well and stable does RT2.0.4 work and play with Oracle? any version at this point. Bryant Taylor Unix Systems Administrator Virata Phone. 408-566-1121 Fax. 408-790-2514 Cell. 408-210-5767 From steve at Inet-technologies.com Wed Aug 8 12:44:36 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Wed, 8 Aug 2001 12:44:36 -0400 Subject: [rt-users] $RT::MailCommmand = smtp References: Message-ID: <01bb01c12029$695f8460$f807dad8@inetinteractif.com> Why you don't want it to resolve , it should. If emails can reach your system, then what's the difference if host.yourdomain.com exist. And if you really want to receive mail for underlivery reports, you add an alias or an account and its done. 5 mins, and save valu$able time. :) But its up to you, i dont work there ! Good luck in fixing that. __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "Rafael Corvalan" To: "Steve Poirier" Sent: August 8, 2001 12:44 Subject: RE: [rt-users] $RT::MailCommmand = smtp > Yes, I could, but this is not really a good solution... > Why? > 1st because this means that every Unix host I have that send mails from > inside my comany should have a DNS resolution on the EXTERNAL DNS (I > would prefer to avoid that). > 2nd because the e-mail address sent in "MAIL FROM:" is called the > "reverse-path" and that the reverse path is used to non-delivery reports > (RFC 2821 ?3.7). So, this address, should really be a VALID address, > prferably the address of the RT administrator. Configuring sendmail, I > could set for example "postmaster at mydomain.com", replacing my domain by > my real domainname, but this implies that every non-delivery report will > be sent to the postmaster, and not to the RT Administrator, and if other > utilities are running on the same host, they share the > /etc/sendmail.cf.... > > Yeah, not simple. I'm still thinking on a real solution ;-))) > > -----Original Message----- > From: Steve Poirier [mailto:steve at Inet-technologies.com] > Sent: mercredi, 8. ao?t 2001 18:22 > To: Rafael Corvalan > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > Ok i understand what you're talking about is it that: > 220 max.inet-interactif.com ESMTP Sendmail 8.9.3/8.9.3; Wed, 8 Aug 2001 > 12:29:16 -0400 > helo steve > 250 max.inet-interactif.com Hello root at ns2.inet-interactif.com > [216.218.2.249], pleased to meet you > mail from: nobody at jfdkjfkdjf.bog > 501 nobody at jfdkjfkdjf.bog... Sender domain must exist > > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ > > And your prob is: > > > > > rejects such messages since myhost.mydomain.com does not resolve > on > > > > the DNS (myhost is into the company network, and not on the DMZ > > > > neither the internet). > > There is no way you can make the host to be resolved?? I don;t really > understand what you mean about your host is on the company network..) > > __ > Steve Poirier > Inet Technologies Inc. > http://www.inet-technologies.com > > > ----- Original Message ----- > From: "Rafael Corvalan" > To: "Steve Poirier" > Cc: > Sent: August 8, 2001 11:22 > Subject: RE: [rt-users] $RT::MailCommmand = smtp > > > > Hi Steve, > > The real problem is not about "nobody", it's really on the domain > name. > > Try sending an e-mail with the "MAIL FROM:" set to > > to anything at ubp.ch (a private > > bank....). > > Your mail will be rejected because "dummy.inet-technologies.com" is > not > > known to the DNS... > > And if your sendmail is configured to set "localhost", it's even worst > I > > think ;-))) > > > > It's just that some mail servers, to avoid spamming, check that the > > "MAIL FROM:" adress has a domain name known on DNS. > > > > Cheers > > Rafael > > > > -----Original Message----- > > From: Steve Poirier [mailto:steve at Inet-technologies.com] > > Sent: mercredi, 8. ao?t 2001 17:07 > > To: Rafael Corvalan > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > > > > Hi Rafael, > > Well i don't really think it's a problem. A lot of our mailing scripts > > use sendmail and yes its true, in the header it's always > > 'apache-user'@localhost for example, but we don't use nobody for RT. > To > > not use nobody, what we do is we run another apache configured on > > another port with user rt. RT process are big, and it give us the > > opportunity to run a standard apache server 80 on this machine that > > don;t ned to handle RT for each external requests not related to RT. > (I > > know its bad to not use nobody but the machine is very > > secure) > > __ > > Steve Poirier > > Inet Technologies Inc. > > http://www.inet-technologies.com > > > > > > ----- Original Message ----- > > From: "Rafael Corvalan" > > To: "Steve Poirier" > > Cc: > > Sent: August 8, 2001 03:27 > > Subject: RE: [rt-users] $RT::MailCommmand = smtp > > > > > > > Hello Steve, > > > "mydomain" was just an example to avoid putting my real domain name. > > > In my case you cas replace it with "linkvest.com". > > > > > > My config.pm is correctly setup, all the e-mail sent go with the > > > "From:" field set to "rtXXX at linkvest.com". The problem is not the > > > "From:" field that is correctly set by RT, but the "MAIL FROM: > <...>" > > > in the SMTP connection. sendmail sets the "MAIL FROM:" to the > > > username at myhost.mydomain (in my case (nobody at rt.linkvest.com), since > > > RT apache runs as "nobody" and the host where it runs is > > > "rt.linkvest.com"). There is no way to change this unless sendmail > is > > > used with the -f parameter. Iy you are root, no problem. But if you > > > aren't, some sendmail version correctly sets the "MAIL FROM:" in the > > > SMTP connection, but adds a header X-Authentication-Warning to tell > > > "hey man, maybe youe are not who you tell you are". > > > > > > Let's take a simple example: > > > > > > I am the user "rco" loged on "lynx.mydomain.com": > > > > > > [lynx | rco] ~ > /usr/sbin/sendmail test at sun.com > > > From: > > > Hello ! > > > > > > > > > > > > The mail is sent to test at sun.com ant it IS from > "dummy at mydomain.com". > > > But if you sniff the connection, you will see: > > > > > > > > > MAIL FROM: > > > <... cutted ...> > > > From: > > > <... cutted ...> > > > > > > > > > > > > That's all.... > > > > > > Cheers > > > Rafael > > > > > > -----Original Message----- > > > From: Steve Poirier [mailto:steve at inet-technologies.com] > > > Sent: mercredi, 8. ao?t 2001 04:58 > > > To: Rafael Corvalan > > > Cc: rt-users at lists.fsck.com > > > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > > > > > > > Wll i think there are some things in your config that are not > > > correctly setuop. > > > > > > We have 8 queues for 8 different products and every replies are sent > > > with the correct email corresponding to the queue not > > > nobody at mydomain.com. I don't remember when i was configuring the > > > system but "mydomain" sounds like a variable that you did not > > > configured. > > > > > > There is something like this in config.pm: > > > > > > #This is the default address that will be listed in > > > #From: and Reply-To: headers of mail tracked by RT unless overridden > > > #by a queue specific address > > > > > > $CorrespondAddress="RT::rt\@rt2.inet-technologies.com"; > > > > > > $CommentAddress="RT::rtcomment\@rt2.inet-technologies.com"; > > > > > > So if you dont have configured queues, maybe its there you have a > > > nobody at mydomain... Read the docs carrefully and go through each > lines > > > of config.pm to be *sure* everything is configured properly. > > > > > > Regards, > > > __ > > > Steve Poirier > > > Project manager > > > Inet-Technologies inc. > > > > > > ----- Original Message ----- > > > From: "Rafael Corvalan" > > > To: "Jesse" > > > Cc: > > > Sent: Tuesday, August 07, 2001 3:04 PM > > > Subject: RE: [rt-users] $RT::MailCommmand = smtp > > > > > > > > > > You're absolutely right. On the other hand, using sendmail causes > > > > the "MAIL FROM" command sent at the beginning of the SMTP > connection > > > > > > beeing sent as: > > > > > > > > MAIL FROM: > > > > > > > > if sendmail is not configured otherwise. This should be OK since > > > > this is just the "reverse-path" and should be used only to report > > > > non-deliveries. The major problem is that some domain (I know > > > > some...) > > > > > > > rejects such messages since myhost.mydomain.com does not resolve > on > > > > the DNS (myhost is into the company network, and not on the DMZ > > > > neither the internet). > > > > > > > > To correct that problem, I have 2 possibilities: > > > > > > > > 1) Create an alias on the DNS so "myhost.mydomain.com" have a > dummy > > > > IP > > > > > > > address > > > > 2) Change the sendmail configuration so the FROM: is another > adress > > > > (like postmaster at mydomain.com). > > > > > > > > But as you well suggested, it's better to do one of these things > > > > instead of using the smtp method.... > > > > > > > > Rafael > > > > > > > > -----Original Message----- > > > > From: Jesse [mailto:jesse at fsck.com] > > > > Sent: mardi, 7. ao?t 2001 20:57 > > > > To: Rafael Corvalan > > > > Cc: rt-users at lists.fsck.com > > > > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > > > > > > > > > > Long long long ago I tested it. and it worked. but a lot has > changed > > > > > > since then and I don't know of anyone using it in production. One > > > > thing that worries me about using the 'smtp' transport is that it > > > > doesn't really have any sort of graceful way of queueing messages > if > > > > > > the server's off line. So there's a greater chance of losing mail. > > > > > > > > -j > > > > > > > > > > > > On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > > > > > Hello people, > > > > > Has someone tested the $RT::MailCommand = 'smtp'? > > > > > In fact, if the MailCommand is not sendmail, the $RT::MailParams > > > > > is passed as the 2nd argument to Mail::Mailer::new(), but the > this > > > > > > > method > > > > > > > > > requires an array, not a scalar. I didn't went in depth in > > > > > Mail::Mailer, so maybe somewhere there is a check and the scalar > > > > > is derefernced to get an array. Has someone tried to used the > > > > > "smtp" > > > > method for MailCommand? Thanks Rafael > > > > > -- > > > > > > > > > > _______________________________________________ > > > > > FREE Personalized E-mail at Mail.com > > > > > http://www.mail.com/?sr=signup > > > > > > > > > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes > > > > > free! http://www.net2phone.com/cgi-bin/link.cgi?143 > > > > > > > > > > > > > > > _______________________________________________ > > > > > rt-users mailing list > > > > > rt-users at lists.fsck.com > > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > -- > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > > > Computer games don't affect kids; I mean if Pac-Man affected us as > > > > kids, we'd all be running around in darkened rooms, munching magic > > > > pills and listening to repetitive electronic music. % IP networks > > > > were intended to survive nuclear attack, but 12 year old > > > > kids with PCs were not part of the threat model. -- mycroft > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > > > > From btaylor at virata.com Wed Aug 8 13:09:21 2001 From: btaylor at virata.com (Taylor, Bryant) Date: Wed, 8 Aug 2001 10:09:21 -0700 Subject: FW: [rt-users] Question about RT2 and Oracle Message-ID: <28A8734DD7E8D411A2DC0008C786016E0106384F@spider.sc.virata.com> -----Original Message----- From: Taylor, Bryant [mailto:btaylor at virata.com] Sent: Wednesday, August 08, 2001 9:52 AM To: 'rt-users at lists.fsck.com' Subject: [rt-users] Question about RT2 and Oracle I have been asked to find out how well and stable does RT2.0.4 work and play with Oracle? any version at this point. Bryant Taylor Unix Systems Administrator Virata Phone. 408-566-1121 Fax. 408-790-2514 Cell. 408-210-5767 _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From arolfe at harpo.wi.mit.edu Wed Aug 8 13:41:15 2001 From: arolfe at harpo.wi.mit.edu (Alex Rolfe) Date: 08 Aug 2001 13:41:15 -0400 Subject: [rt-users] Question about RT2 and Oracle In-Reply-To: "Taylor, Bryant"'s message of "Wed, 8 Aug 2001 09:52:16 -0700" References: <28A8734DD7E8D411A2DC0008C786016E0106383C@spider.sc.virata.com> Message-ID: > I have been asked to find out how well and stable does RT2.0.4 work and play > with Oracle? any version at this point. I've been using it on Oracle and it seems ok, though I haven't used it all that heavily. You may need to tweak the schema during the install (though it's been a while since I installed and the schema may have been updated since then). The one problem that I have observed is that the DBIx::SearchBuilder attempts to build SQL statements that don't work on Oracle because they include a LIMIT clause. If you modify the _LimitClause method in SearchBuilder.pm to return an empty string (rather than whatever clause it would have), then RT works (though you get more than the 25 results it claims to give you in some cases). Alex From mhemmings at trakonic.com Wed Aug 8 14:12:42 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Wed, 8 Aug 2001 15:12:42 -0300 Subject: [rt-users] Apache config help? In-Reply-To: <20010808112642.A5784@westling.com> Message-ID: I dont have a mod_perl.so file anywhere on my server, only a libperl.so, and a LoadModule perl_module /path/libperl.so command in httpd.conf just gives me an error. When I installed mod_perl it asked for the source files, did a lot of copying and installing and didnt give me any errors. I assumed that meant everything was set up correctly and Apache would now accept PerlModule, Perlhandler, etc, but apparently I was wrong. There's nothing in the RT Documentation that says I need to load modules manually in the Apache config files. I've had one problem after another trying to get this installed and I'm afraid I'm pretty close to just dumping it and going with something else unless I can get this running within the next day. Does anyone have other suggestions for me to try? > -----Original Message----- > From: Dave Sherohman [mailto:dsherohman at westling.com] > Sent: August 8, 2001 1:27 PM > To: Martin Hemmings > Cc: rt-users-list > Subject: Re: [rt-users] Apache config help? > > > On Wed, Aug 08, 2001 at 01:11:42PM -0300, Martin Hemmings wrote: > > I have all the necessary modules installed (as proven by testdeps) > > Are you loading all of them in your apache config? > > > When I try to restart apache it says to check the config file for Syntax > > errors. It refuses to recognize PerlModule, PerlRequire and > PerlHandler and > > wont use the config file as long as they are present. > > Sounds to me like you're missing a > > LoadModule perl_module /path/to/mod_perl.so > From steve at Inet-technologies.com Wed Aug 8 14:40:21 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Wed, 8 Aug 2001 14:40:21 -0400 Subject: [rt-users] Apache config help? References: Message-ID: <021d01c12039$94e14320$f807dad8@inetinteractif.com> Hello, Yes you don't have to load the module with static install. When you do make install, I don;t think it will replace the existing httpd binary file. You should delete the current one in (/path/to/apache/bin/httpd) or rename it and make install again And try : /path/to/apache/bin/httpd -l (l in small cap) It will display the list of active modules , and you should see: mod_perl.c in the list __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "Martin Hemmings" To: "rt-users-list" Sent: August 8, 2001 14:12 Subject: RE: [rt-users] Apache config help? > I dont have a mod_perl.so file anywhere on my server, only a libperl.so, and > a LoadModule perl_module /path/libperl.so command in httpd.conf just gives > me an error. > > When I installed mod_perl it asked for the source files, did a lot of > copying and installing and didnt give me any errors. I assumed that meant > everything was set up correctly and Apache would now accept PerlModule, > Perlhandler, etc, but apparently I was wrong. There's nothing in the RT > Documentation that says I need to load modules manually in the Apache config > files. > > I've had one problem after another trying to get this installed and I'm > afraid I'm pretty close to just dumping it and going with something else > unless I can get this running within the next day. > > Does anyone have other suggestions for me to try? > > > > > > > > > > > -----Original Message----- > > From: Dave Sherohman [mailto:dsherohman at westling.com] > > Sent: August 8, 2001 1:27 PM > > To: Martin Hemmings > > Cc: rt-users-list > > Subject: Re: [rt-users] Apache config help? > > > > > > On Wed, Aug 08, 2001 at 01:11:42PM -0300, Martin Hemmings wrote: > > > I have all the necessary modules installed (as proven by testdeps) > > > > Are you loading all of them in your apache config? > > > > > When I try to restart apache it says to check the config file for Syntax > > > errors. It refuses to recognize PerlModule, PerlRequire and > > PerlHandler and > > > wont use the config file as long as they are present. > > > > Sounds to me like you're missing a > > > > LoadModule perl_module /path/to/mod_perl.so > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From micah at colltech.com Wed Aug 8 17:12:57 2001 From: micah at colltech.com (Micah Anderson) Date: Wed, 8 Aug 2001 16:12:57 -0500 Subject: [rt-users] perl and mysql In-Reply-To: <3b6ed73a.112a.0@chariot.net.au>; from mfrick@chariot.net.au on Mon, Aug 06, 2001 at 05:43:22PM +0000 References: <3b6ed73a.112a.0@chariot.net.au> Message-ID: <20010808161257.B18343@psasolar.colltech.com> This works for me: $db_handle = DBI->connect ("DBI:mysql:$DATABASE:$location:port_num", $username, $password, $dbi_options ) || die ("Connection error: $DBI::errstr"); $result = $db_handle->prepare("SELECT * FROM $TABLE"); $result->execute(); while (my ($owner, $address, $nickname, $fullname) = $result->fetchrow_array()) { print "$owner, $address, $nickname, $fullname\n"; } On Mon, 06 Aug 2001, Matthew Frick wrote: > When using a query like where the query_string is a select that returns multiple > rows of a column in the database > > $result = $dbh->Query($query_string) or warn "Query had some problem: $Mysql::db_errstr\n"; > > > > eg. I may be getting this to return every name starting with 'M' therefore it > should return Matt,Mike,Malcom > > but how do I get these values out I have tried a few things and the alot of > the online stuff I have looked at says that this should work... > > @arr = $result->fetchrow; > > but this only ever returns the first returned result from the query and that > is it. > > I appologise for this not being a 100% rt problem but I figure there just maybe > one of you out there that can help me. > > Matthew Frick. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Micah Anderson Collective Technologies www.colltech.com "To be and not to do is not to be at all" From Stuart.Campbell at cwo.com.au Wed Aug 8 20:04:11 2001 From: Stuart.Campbell at cwo.com.au (Stuart Campbell) Date: Thu, 9 Aug 2001 10:04:11 +1000 Subject: [rt-users] Apache config help? Message-ID: Martin, I had the same problem when I set up RT 2 on my red hat linux 7.0 system. I noticed that there is a condition placed on the 'LoadModule perl_module modules/libperl.so' in the httpd.conf file and also on 'AddModule mod_perl.c'. The default httpd.conf says : LoadModule perl_module modules/libperl.so and AddModule mod_perl.c I commented out the IfDefine statements and that seemed to fix the problem! I had installed apache with linux, I'm assuming the httpd.conf file that resulted is the 'usual' default httpd.conf file. I checked to see if the perl module was loading by looking at /etc/httpd/logs/error_log When httpd starts an entry is placed in that file with details of some modules (ones that are not compiled with apache), my system reports the following : '[notice] Apache/1.3.12(Unix) (Red Hat/Linux) mod_ssl/2.6.6 OpenSSL/0.9.5a mod_perl/1.24 configured -- resuming normal operations' The only other thing is to ensure that your perl specific tags are placed after the load module statements! Regards, Stuart -----Original Message----- From: Martin Hemmings [mailto:mhemmings at trakonic.com] Sent: Thursday, 9 August 2001 2:12 To: rt-users-list Subject: [rt-users] Apache config help? Ok I've been struggling with this install of RT 2.04 for a day and a half now and I need a bit of help... I know my way around a RedHat 7.1 install since I setup Bugzilla, and Perl, and MySQL, and Apache on the same system a few months ago. Now I'm trying to set up RT2 on the same server to use a seperate database from the bugzilla stuff. I've been following the setup guide and I've finally gotten to the part about modifying the Apache configuration files (the testdeps and fixdeps were a big help, although it took some work to get Apache::Cookie installed). I want RT to be accessable from a subdirectory on my web server (ie http://192.168.10.1/rt , the server is on our internal network and doesnt have a full domain address. bugzilla is accessed from http://192.168.10.1/bugzilla on the same server) I have all the necessary modules installed (as proven by testdeps) and I'm in the process of modifying the Apache httpd.conf file. I have a simlink to /usr/local/rt2/WebRT/html placed in the Apache htdocs directory and in the httpd.conf file I've entered the lines: # RT2 config PerlModule Apache::DBI PerlRequire /usr/local/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason When I try to restart apache it says to check the config file for Syntax errors. It refuses to recognize PerlModule, PerlRequire and PerlHandler and wont use the config file as long as they are present. I'm pretty sure Mason and mod_perl are installed since testdeps didnt find anything wrong. If I comment out all these lines and just go to http://192.168.10.1/rt I get basic text headers instead of the Rt page. What am I missing? Any Suggestions? Martin _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From sjsobol at NorthShoreTechnologies.net Wed Aug 8 20:15:36 2001 From: sjsobol at NorthShoreTechnologies.net (Steven J. Sobol) Date: Wed, 8 Aug 2001 20:15:36 -0400 (EDT) Subject: [rt-users] Apache config help? In-Reply-To: Message-ID: On Thu, 9 Aug 2001, Stuart Campbell wrote: > I commented out the IfDefine statements and that seemed to fix the problem! Running httpd with -DHAVE_PERL will work too. The standard code that you saw in the httpd.conf only loads mod_perl if the HAVE_PERL variable is set. -- JustThe.net LLC - Steve "Web Dude" Sobol, CTO - sjsobol at JustThe.net Donate a portion of your monthly ISP bill to your favorite charity or non-profit organization! E-mail me for details. From mfrick at learnedsolutions.com Wed Aug 8 20:24:57 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 9 Aug 2001 09:54:57 +0930 Subject: [rt-users] Template problem - plz read as is a simple question (probably) Message-ID: <004001c12069$b88148e0$44001e0a@adlw2k07> I am currently running 1.0.7 and the only queue that is finding the template for the content of the message is the queue that was created using the command line. the queues created using the web interface can not find the template. did the queues created in the web interface have to be created by the rt root user or something like that instead of just an rt user with admin rights?? what most queues are returning... The specified template is missing or inaccessable. (/usr/local/rt/etc/templates/queues/general/autoreply) However, the custom content which was supposed to fill the template was: -------------------------------------------- Managed by Request Tracker From kai at maas.de Thu Aug 9 01:00:35 2001 From: kai at maas.de (Kai Groshert) Date: Thu, 09 Aug 2001 07:00:35 +0200 Subject: [rt-users] No Reply on MIME Mail? Message-ID: <3B7218F3.E0A176D0@maas.de> Hi everyone, if some user sends a multipart mail to the request tracker (e.g. with an attachment) the "reply" and "comment" links in the ticket history for that mail are missing. For standard mails it works fine of course. Anything I can do about that? -- Freundliche Gr??e / Kind Regards Kai Groshert +49-(0)711-77917-21 Maas High Tech Software GmbH http://www.maas.de "In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move." Douglas Adams From mfrick at learnedsolutions.com Thu Aug 9 04:44:16 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Thu, 9 Aug 2001 18:14:16 +0930 Subject: [rt-users] Hopefully minor problems Message-ID: <00d301c120af$7a100380$44001e0a@adlw2k07> 1. When I try and comment or reply to an existing message it doesn't show the text of the pre-existing message. 2. I am currently running 1.0.7 and the only queue that is finding the template for the content of the message is the queue that was created using the command line. the queues created using the web interface can not find the template. did the queues created in the web interface have to be created by the rt root user or something like that instead of just an rt user with admin rights?? what most queues are returning... The specified template is missing or inaccessable. (/usr/local/rt/etc/templates/queues/general/autoreply) However, the custom content which was supposed to fill the template was: -------------------------------------------- Managed by Request Tracker Thanks in advance Matthew Frick From mhemmings at trakonic.com Thu Aug 9 09:58:13 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Thu, 9 Aug 2001 10:58:13 -0300 Subject: [rt-users] Apache config help? In-Reply-To: <021d01c12039$94e14320$f807dad8@inetinteractif.com> Message-ID: Ok, I think I've gotten mod-perl correctly installed now... when I do a /usr/local/apache/bin/httpd -l I see mod_perl.c in the list. I had to download Apache and mod_perl again, install mod_perl using the source directory for the apache that I just downloaded, rebuild Apache to the same directory that I had used previously and restart httpd. (The step-by-step instructions were on take23.org) Now the error_log is showing "[notice] Apache/1.3.19 (Unix) mod_perl/1.26 configured -- resuming normal operati ons" after a restart. One problem taken care of... New Problem Now the page isn't being loaded..... instead the error_log file is showing: [warn] [Mason] Cannot resolve file to component: /usr/local/apache/htdocs/rt/inde x.html (is file outside component root?) I can manually follow the links and find index.html with no problems.... the only thing I could think of is that all these components have root/bin listed as owner/group (since I'm the root user when I installed them, while apache is running as user/group apache/apache. Would that make a difference? What permissions should be changed on the RT2 files/directories? Here's part of my httpd.conf file: #rt simlink in /usr/local/apache/htdocs points to /usr/local/rt2/WebRT/html # RT2 config PerlModule Apache::DBI PerlRequire /usr/local/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Steve Poirier > Sent: August 8, 2001 3:40 PM > To: Martin Hemmings > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Apache config help? > > > Hello, > > Yes you don't have to load the module with static install. When > you do make > install, I don;t think it will replace the existing httpd binary file. You > should delete the current one in (/path/to/apache/bin/httpd) or rename it > and make install again > > And try : > /path/to/apache/bin/httpd -l > (l in small cap) > > It will display the list of active modules , and you should see: > mod_perl.c in the list > From jay at mojomole.com Thu Aug 9 10:37:32 2001 From: jay at mojomole.com (Jay Kramer) Date: Thu, 9 Aug 2001 09:37:32 -0500 Subject: [rt-users] mod_perl compiled statically: how? References: <20010807174008.B10123@dagda.aslab.com> Message-ID: <003801c120e0$d6aed630$a001a8c0@datatechnique.com> This is for anyone that wants some help with compiling Apache and mod_perl and MySQL and PHP, with all the options you'd ever need... Get Apache Tool Box from http://www.apachetoolbox.com It'll help you compile apache and any modules you might need... (ps, don't go crazy with options, just makes it tougher to debug sutff... and there are incompatibilities between things that you don't recognize... heh.. I've run into a couple with dynamic hosting and directory based dynamic hosting plugins and stuff... sucks to be me ;) Jay (this ones for the archives!) > > I've seen on the list hints that Mason works better if Mod_perl is > compiled statically into apache. I have read a good article on > compiling it as DSO, but I don't understand what ./configure options I > need to compile mod_perl statically. Can anyone show me the magic > incantation? > > I am only now overcoming a childhood terror of Makefiles. > > ashley > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From dave at toad.net Thu Aug 9 10:55:25 2001 From: dave at toad.net (David C. Troy) Date: Thu, 9 Aug 2001 10:55:25 -0400 (EDT) Subject: [rt-users] mod_perl compiled statically: how? In-Reply-To: <003801c120e0$d6aed630$a001a8c0@datatechnique.com> Message-ID: Jay -- Some of us are trying to track down a problem with Segmentation Faults appearing in the error_log when using RT 2.0.4/Apache 1.3.19/mod_perl (statically compiled). Can you confirm or deny that you're seeing any of these msgs, along with the associated CSS failure? Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 9 Aug 2001, Jay Kramer wrote: > This is for anyone that wants some help with compiling Apache and mod_perl > and MySQL and PHP, with all the options you'd ever need... > > Get Apache Tool Box from http://www.apachetoolbox.com > > It'll help you compile apache and any modules you might need... (ps, don't > go crazy with options, just makes it tougher to debug sutff... and there > are incompatibilities between things that you don't recognize... heh.. I've > run into a couple with dynamic hosting and directory based dynamic hosting > plugins and stuff... sucks to be me ;) > > Jay > (this ones for the archives!) > > > > > > I've seen on the list hints that Mason works better if Mod_perl is > > compiled statically into apache. I have read a good article on > > compiling it as DSO, but I don't understand what ./configure options I > > need to compile mod_perl statically. Can anyone show me the magic > > incantation? > > > > I am only now overcoming a childhood terror of Makefiles. > > > > ashley > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From Dirk.Haenelt at itl.justiz.sachsen.de Thu Aug 9 11:00:12 2001 From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt) Date: Thu, 09 Aug 2001 17:00:12 +0200 Subject: [rt-users] TODO: a free field vor CC Message-ID: <3B72A57C.22348222@itl.justiz.sachsen.de> Often i have the wish, that i can add a free CC by comments or replies. Is this feasible ? regards -- Dirk Haenelt IT-Leitstelle JVA Dresden From mhemmings at trakonic.com Thu Aug 9 11:34:11 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Thu, 9 Aug 2001 12:34:11 -0300 Subject: [rt-users] Apache/Mason install notes Message-ID: Ok, after 2.5 days of tearing out my hair I finally have RT2.0.4 running to the point where I actually get an interface when I load up the page. My last message about a warning message from Mason in the error_log file ( [warn] [Mason] Cannot resolve file to component: /usr/local/apache/htdocs/rt/index.html (is file outside component root?) ) was apparently because Mason is not capable of accessing things through simlinks (I was symlinking to the WebRT/html directory from the Apache document root) I had to bind a second IP to the server, and add the httpd.conf file entries as given in the RT install guide ("The Web UI" section) and now I actually get an interface. This is for the archives, in case someone else comes asking with the same questions. Martin From jay at mojomole.com Thu Aug 9 11:35:11 2001 From: jay at mojomole.com (Jay Kramer) Date: Thu, 9 Aug 2001 10:35:11 -0500 Subject: [rt-users] mod_perl compiled statically: how? References: Message-ID: <00bc01c120e8$e430a7e0$a001a8c0@datatechnique.com> I am not seeing any segfaults whatsoever... everything is working fine here.. Jay Kramer > > Jay -- > > Some of us are trying to track down a problem with Segmentation Faults > appearing in the error_log when using RT 2.0.4/Apache 1.3.19/mod_perl > (statically compiled). > > Can you confirm or deny that you're seeing any of these msgs, along with > the associated CSS failure? > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 9 Aug 2001, Jay Kramer wrote: > > > This is for anyone that wants some help with compiling Apache and mod_perl > > and MySQL and PHP, with all the options you'd ever need... > > > > Get Apache Tool Box from http://www.apachetoolbox.com > > > > It'll help you compile apache and any modules you might need... (ps, don't > > go crazy with options, just makes it tougher to debug sutff... and there > > are incompatibilities between things that you don't recognize... heh.. I've > > run into a couple with dynamic hosting and directory based dynamic hosting > > plugins and stuff... sucks to be me ;) > > > > Jay > > (this ones for the archives!) > > > > > > > > > > I've seen on the list hints that Mason works better if Mod_perl is > > > compiled statically into apache. I have read a good article on > > > compiling it as DSO, but I don't understand what ./configure options I > > > need to compile mod_perl statically. Can anyone show me the magic > > > incantation? > > > > > > I am only now overcoming a childhood terror of Makefiles. > > > > > > ashley > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > From sanity at fretzel.net Thu Aug 9 11:36:42 2001 From: sanity at fretzel.net (Sanity) Date: Thu, 9 Aug 2001 10:36:42 -0500 (CDT) Subject: [rt-users] TODO: a free field vor CC In-Reply-To: <3B72A57C.22348222@itl.justiz.sachsen.de> Message-ID: Funny I was just going to request that also.. We need to be able to enter in any email address when sending comments or replies off to other people. It would also be nice to be able to change the TO: field if need be. Something like an autofilled field but changeable. On Thu, 9 Aug 2001, Dirk Haenelt wrote: > Often i have the wish, that i can add a free CC by comments or replies. > Is this feasible ? > > regards > From sanity at fretzel.net Thu Aug 9 11:46:25 2001 From: sanity at fretzel.net (Sanity) Date: Thu, 9 Aug 2001 10:46:25 -0500 (CDT) Subject: [rt-users] mod_perl compiled statically: how? In-Reply-To: Message-ID: I am using RT 2.0.4/Apache 1.3.19/Mod_perl compiled statically and I also am seeing Seg faults every so often. Also experiencing the CSS failure at random times. I have not looked closely enough to say that the seg faults and the CSS happen at the same time or not.. System: Solaris 8 Hardware: Sun Netra T1 Perl 5.6.0 Browser is IE 5 on Win2k. On Thu, 9 Aug 2001, David C. Troy wrote: > > Jay -- > > Some of us are trying to track down a problem with Segmentation Faults > appearing in the error_log when using RT 2.0.4/Apache 1.3.19/mod_perl > (statically compiled). > > Can you confirm or deny that you're seeing any of these msgs, along with > the associated CSS failure? > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales From steve at Inet-technologies.com Thu Aug 9 12:02:28 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Thu, 9 Aug 2001 12:02:28 -0400 Subject: [rt-users] Apache config help? References: Message-ID: <031f01c120ec$b09e0040$f807dad8@inetinteractif.com> There is a problem with symlink and mason. Put the full path, don't use a symlink. __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Martin Hemmings" To: "rt-users-list" Sent: August 9, 2001 09:58 Subject: RE: [rt-users] Apache config help? > Ok, I think I've gotten mod-perl correctly installed now... when I do a > /usr/local/apache/bin/httpd -l I see mod_perl.c in the list. I had to > download Apache and mod_perl again, install mod_perl using the source > directory for the apache that I just downloaded, rebuild Apache to the same > directory that I had used previously and restart httpd. (The step-by-step > instructions were on take23.org) > > Now the error_log is showing "[notice] Apache/1.3.19 (Unix) mod_perl/1.26 > configured -- resuming normal operati > ons" after a restart. > > One problem taken care of... > > New Problem > Now the page isn't being loaded..... instead the error_log file is showing: > > [warn] [Mason] Cannot resolve file to component: > /usr/local/apache/htdocs/rt/inde > x.html (is file outside component root?) > > I can manually follow the links and find index.html with no problems.... the > only thing I could think of is that all these components have root/bin > listed as owner/group (since I'm the root user when I installed them, while > apache is running as user/group apache/apache. Would that make a > difference? What permissions should be changed on the RT2 > files/directories? > > > Here's part of my httpd.conf file: > > #rt simlink in /usr/local/apache/htdocs points to /usr/local/rt2/WebRT/html > > # RT2 config > PerlModule Apache::DBI > PerlRequire /usr/local/rt2/bin/webmux.pl > > SetHandler perl-script > PerlHandler RT::Mason > > > > > > > > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Steve Poirier > > Sent: August 8, 2001 3:40 PM > > To: Martin Hemmings > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] Apache config help? > > > > > > Hello, > > > > Yes you don't have to load the module with static install. When > > you do make > > install, I don;t think it will replace the existing httpd binary file. You > > should delete the current one in (/path/to/apache/bin/httpd) or rename it > > and make install again > > > > And try : > > /path/to/apache/bin/httpd -l > > (l in small cap) > > > > It will display the list of active modules , and you should see: > > mod_perl.c in the list > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From darrinw at nixc.net Thu Aug 9 12:07:14 2001 From: darrinw at nixc.net (Darrin Walton) Date: Thu, 9 Aug 2001 16:07:14 +0000 Subject: [rt-users] Apache/Mason install notes In-Reply-To: ; from mhemmings@trakonic.com on Thu, Aug 09, 2001 at 12:34:11PM -0300 References: Message-ID: <20010809160714.M60388@nixc.net> |+ My last message about a warning message from Mason in the error_log file ( |+ [warn] [Mason] Cannot resolve file to component: |+ /usr/local/apache/htdocs/rt/index.html (is file outside component root?) ) |+ was apparently because Mason is not capable of accessing things through |+ simlinks (I was symlinking to the WebRT/html directory from the Apache |+ document root) Wouldn't just symlinking this cause other problems as well? I have really seen no reason to have to bind another IP address to my webserver just for RT. I just followed the instructions in the installation guide, and it worked fine with all the rest of my virtualhosts. --darrin From steve at Inet-technologies.com Thu Aug 9 11:55:41 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Thu, 9 Aug 2001 11:55:41 -0400 Subject: [rt-users] mod_perl compiled statically: how? References: Message-ID: <02ad01c120eb$c3119f80$f807dad8@inetinteractif.com> I confirm that. [Thu Aug 9 12:07:15 2001] [notice] child pid 21627 exit signal Segmentation fault (11) This happen exactly when the CSS file does not load properly. __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "David C. Troy" To: "Jay Kramer" Cc: "Ashley Gould" ; Sent: August 9, 2001 10:55 Subject: Re: [rt-users] mod_perl compiled statically: how? > > Jay -- > > Some of us are trying to track down a problem with Segmentation Faults > appearing in the error_log when using RT 2.0.4/Apache 1.3.19/mod_perl > (statically compiled). > > Can you confirm or deny that you're seeing any of these msgs, along with > the associated CSS failure? > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 9 Aug 2001, Jay Kramer wrote: > > > This is for anyone that wants some help with compiling Apache and mod_perl > > and MySQL and PHP, with all the options you'd ever need... > > > > Get Apache Tool Box from http://www.apachetoolbox.com > > > > It'll help you compile apache and any modules you might need... (ps, don't > > go crazy with options, just makes it tougher to debug sutff... and there > > are incompatibilities between things that you don't recognize... heh.. I've > > run into a couple with dynamic hosting and directory based dynamic hosting > > plugins and stuff... sucks to be me ;) > > > > Jay > > (this ones for the archives!) > > > > > > > > > > I've seen on the list hints that Mason works better if Mod_perl is > > > compiled statically into apache. I have read a good article on > > > compiling it as DSO, but I don't understand what ./configure options I > > > need to compile mod_perl statically. Can anyone show me the magic > > > incantation? > > > > > > I am only now overcoming a childhood terror of Makefiles. > > > > > > ashley > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From len at netsys.com Thu Aug 9 12:48:33 2001 From: len at netsys.com (Len Rose) Date: Thu, 9 Aug 2001 12:48:33 -0400 Subject: [rt-users] sendmail admin cc failures Message-ID: <20010809124833.D4306@netsys.com> Hi.. I'm seeing this occasionally, I don't know if I can reproduce it at will... It almost seems to be an intermittent failure. Aug 9 12:42:12 s01 sendmail[28226]: [ID 801593 mail.info] f79GgCp28226: from=nobody, size=1227, class=-60, nrcpts=5, msgid=, relay=nobody at localhost Aug 9 12:42:12 s01 sendmail[28226]: [ID 801593 mail.info] f79GgCp28226: f79GgCq28226: DSN: 'AdminCc of somewhere.net Ticket #87':;... List:; syntax illegal for recipient addresses Aug 9 12:42:12 s01 sendmail[28226]: [ID 801593 mail.info] f79GgCq28226: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30100, dsn=2.0.0, stat=Sent Aug 9 12:42:13 s01 sendmail[28233]: [ID 801593 mail.info] f79GgDL28233: from=nobody, size=1055, class=-60, nrcpts=1, msgid=, relay=nobody at localhost Aug 9 12:42:14 s01 sendmail[28235]: [ID 801593 mail.info] f79GgDL28233: to=someuser at somewhere.com, ctladdr=nobody (60001/60001), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=229055, relay=mailgw.somewhere.com. [208.253.1.20], dsn=2.0.0, stat=Sent (f79GgDt23565 Message accepted for delivery) (changed host/domain names to protect the innocent) I've got $UseFriendlyToLine = 0 in config.pm Any ideas? Len From mhemmings at trakonic.com Thu Aug 9 13:29:44 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Thu, 9 Aug 2001 14:29:44 -0300 Subject: [rt-users] Apache/Mason install notes In-Reply-To: <20010809163246.N60388@nixc.net> Message-ID: Ok.. sorry for all the posts, I like hearing other people's ideas before making changes to stuff in case I'm doing things wrong. I have finally gotten everything to work after almost 3 days of work. I had a virtual host with a seperate IP configured on the server which got me the RT interface up and running but still had messed up images and links. I finally got rid of the virtual hosts and just went with an alias to make things simpler. Here's my new config options from httpd.conf Alias /rt2 "/usr/local/rt2/WebRT/html" # RT2 config PerlModule Apache::DBI PerlRequire /usr/local/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason and from config.pm $WebPath = "/rt2"; $WebBaseURL = "http://192.168.10.1:80"; Now I can access RT2 from http://192.168.10.1/rt2 perfectly. Thanks for the help everyone, now I'm off to begin user configuration. Martin > -----Original Message----- > From: Darrin Walton [mailto:darrinw at nixc.net] > Sent: August 9, 2001 1:33 PM > To: Martin Hemmings > Subject: Re: [rt-users] Apache/Mason install notes > > > On Thu, Aug 09, 2001 at 01:20:06PM -0300, Martin Hemmings wrote: > |+ oh I imagine the other virtual hosts will work fine, but my > server doesnt > |+ have a real domain name (only internal network IP addresses) > so I can't > |+ really create www.myserver.com and rt.myserver.com . > > Here is my config: > > > SSLDisable > DocumentRoot /usr/tickets/WebRT/html > ServerAdmin darrinw at nixc.net > # NameVirtualHost noc.nixc.net > ServerName noc.nixc.net > Perlmodule Apache::DBI > PerlRequire /usr/tickets/bin/webmux.pl > > SetHandler perl-script > PerlHandler RT::Mason > > > As you can see, we use names, but it works fine. > > --darrin > From skritz01 at emerald.tufts.edu Thu Aug 9 16:04:09 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Thu, 9 Aug 2001 16:04:09 -0400 (EDT) Subject: [rt-users] scrips on the queue Message-ID: I have a feeling that the reason most people "forget" to put scrips on the queue in order to send mail out is that it's not in the README to do so. It is in the Installation Guide on the website. My suggestion: either mirror the Guide to the README (or vice versa) or have the README say "look at the installation guide on this website" and have credits. Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From rt-list at trevorsky.com Thu Aug 9 17:35:38 2001 From: rt-list at trevorsky.com (Trevor Sky Garside) Date: Thu, 9 Aug 2001 14:35:38 -0700 Subject: [rt-users] Apache/Mason install notes References: Message-ID: <002d01c1211b$3de9f160$51b10041@halcyon> I have found that apache is much more resource-hungry when it is running RT (having Mason and the like loaded up in each running instance I'm sure has something to do with that). The way I got around having these resource-hogging httpd's running all my webpages was simply to run apache on a different port for RT. So, I keep two seperate config files, I setup a virtualhost called rt.domain.com and it redirects the user to rt.domain.com:88/rt2/ -- works great. This way, I don't have all the RT stuff in my virtualhosting httpd and it also makes it really easy to move it off to its own server in the future (just change rt.domain.com to point to the new address). Just some food for thought... Trevor Sky Garside ----- Original Message ----- From: "Martin Hemmings" To: "rt-users-list" Sent: Thursday, August 09, 2001 10:29 AM Subject: RE: [rt-users] Apache/Mason install notes > > Ok.. sorry for all the posts, I like hearing other people's ideas before > making changes to stuff in case I'm doing things wrong. > > I have finally gotten everything to work after almost 3 days of work. I had > a virtual host with a seperate IP configured on the server which got me the > RT interface up and running but still had messed up images and links. I > finally got rid of the virtual hosts and just went with an alias to make > things simpler. > > Here's my new config options from httpd.conf > > Alias /rt2 "/usr/local/rt2/WebRT/html" > # RT2 config > PerlModule Apache::DBI > > PerlRequire /usr/local/rt2/bin/webmux.pl > SetHandler perl-script > PerlHandler RT::Mason > > > and from config.pm > > $WebPath = "/rt2"; > $WebBaseURL = "http://192.168.10.1:80"; > > Now I can access RT2 from http://192.168.10.1/rt2 perfectly. Thanks for the > help everyone, now I'm off to begin user configuration. > > Martin > From jesse at fsck.com Thu Aug 9 18:24:20 2001 From: jesse at fsck.com (Jesse) Date: Thu, 9 Aug 2001 18:24:20 -0400 Subject: [rt-users] scrips on the queue In-Reply-To: ; from skritz01@emerald.tufts.edu on Thu, Aug 09, 2001 at 04:04:09PM -0400 References: Message-ID: <20010809182420.I20826@pallas.fsck.com> Good point. I've been meaning to restructure how the docs are set up, so that I don't have to keep maintaining two copies of the install instructions anyway. ;) -j On Thu, Aug 09, 2001 at 04:04:09PM -0400, Sheeri Kritzer wrote: > I have a feeling that the reason most people "forget" to put scrips on the > queue in order to send mail out is that it's not in the README to do so. > It is in the Installation Guide on the website. My suggestion: either > mirror the Guide to the README (or vice versa) or have the README say > "look at the installation guide on this website" and have credits. > > Sheeri Kritzer > Systems Administrator > University Systems Group > Tufts University > 617-627-3925 > skritz01 at emerald.tufts.edu > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. From jesse at fsck.com Thu Aug 9 18:25:38 2001 From: jesse at fsck.com (Jesse) Date: Thu, 9 Aug 2001 18:25:38 -0400 Subject: [rt-users] Apache/Mason install notes In-Reply-To: <002d01c1211b$3de9f160$51b10041@halcyon>; from rt-list@trevorsky.com on Thu, Aug 09, 2001 at 02:35:38PM -0700 References: <002d01c1211b$3de9f160$51b10041@halcyon> Message-ID: <20010809182538.J20826@pallas.fsck.com> That's rather similar to how I do things, except I install a ProxyPass /rt http://localhost:88/rt on the mail webserver for user convenience.... On Thu, Aug 09, 2001 at 02:35:38PM -0700, Trevor Sky Garside wrote: > I have found that apache is much more resource-hungry when it is running RT > (having Mason and the like loaded up in each running instance I'm sure has > something to do with that). > > The way I got around having these resource-hogging httpd's running all my > webpages was simply to run apache on a different port for RT. So, I keep > two seperate config files, I setup a virtualhost called rt.domain.com and it > redirects the user to rt.domain.com:88/rt2/ -- works great. This way, I > don't have all the RT stuff in my virtualhosting httpd and it also makes it > really easy to move it off to its own server in the future (just change > rt.domain.com to point to the new address). > > Just some food for thought... > > Trevor Sky Garside > > > > > ----- Original Message ----- > From: "Martin Hemmings" > To: "rt-users-list" > Sent: Thursday, August 09, 2001 10:29 AM > Subject: RE: [rt-users] Apache/Mason install notes > > > > > > Ok.. sorry for all the posts, I like hearing other people's ideas before > > making changes to stuff in case I'm doing things wrong. > > > > I have finally gotten everything to work after almost 3 days of work. I > had > > a virtual host with a seperate IP configured on the server which got me > the > > RT interface up and running but still had messed up images and links. I > > finally got rid of the virtual hosts and just went with an alias to make > > things simpler. > > > > Here's my new config options from httpd.conf > > > > Alias /rt2 "/usr/local/rt2/WebRT/html" > > # RT2 config > > PerlModule Apache::DBI > > > > PerlRequire /usr/local/rt2/bin/webmux.pl > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > and from config.pm > > > > $WebPath = "/rt2"; > > $WebBaseURL = "http://192.168.10.1:80"; > > > > Now I can access RT2 from http://192.168.10.1/rt2 perfectly. Thanks for > the > > help everyone, now I'm off to begin user configuration. > > > > Martin > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From kim at bulletproof.net.au Thu Aug 9 19:01:48 2001 From: kim at bulletproof.net.au (Kim Lee) Date: Fri, 10 Aug 2001 09:01:48 +1000 Subject: [rt-users] TODO: a free field vor CC References: Message-ID: <3B73165C.A2B0B731@bulletproof.net.au> Sanity wrote: > > Funny I was just going to request that also.. Me too! :) Much quicker than changing it in the People/Watchers gizmo. Half the time the cc people are only temporary so a field where you can type in an email address or list of emails would be great (was that feature in rt1?) Another thing missing in rt2 is the auto refresh? Why was that removed? KL > We need to be able to enter in any email address when sending comments > or replies off to other people. It would also be nice to be able to change > the TO: field if need be. Something like an autofilled field but > changeable. > > On Thu, 9 Aug 2001, Dirk Haenelt wrote: > > > Often i have the wish, that i can add a free CC by comments or replies. > > Is this feasible ? > > > > regards > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Cheers .^. ------------------------------------------------------------- /V Kim Lee Senior Engineer - Bulletproof Networks // \ pri ph: +61(2)9790 8078 http://www.bulletproof.net.au/ /( ) sec ph: +61(0)416 212 025 "When failure is not an option" ^^-^^ From jesse at fsck.com Thu Aug 9 19:14:08 2001 From: jesse at fsck.com (Jesse) Date: Thu, 9 Aug 2001 19:14:08 -0400 Subject: [rt-users] TODO: a free field vor CC In-Reply-To: <3B73165C.A2B0B731@bulletproof.net.au>; from kim@bulletproof.net.au on Fri, Aug 10, 2001 at 09:01:48AM +1000 References: <3B73165C.A2B0B731@bulletproof.net.au> Message-ID: <20010809191408.P20826@pallas.fsck.com> Because of RT 2.0's architecture, this is a much much harder feature to implement. Mailing is handled by Scrips, not explicitly sent out by the core. The proposed solution is a "Forward Comment" or "Forward Correspondence" option in the UI that would forward a single transaction to other parties. Auto-refresh wasn't removed per set, but simply hasn't been implemented against the 2.x web interface yet. It's on the list for 2.0.x features. It's one of the very very very few new features that will be added to 2.0.x, before I fork the development branch that will be 2.2 and 2.0 becomes "Bugfix only" -j On Fri, Aug 10, 2001 at 09:01:48AM +1000, Kim Lee wrote: > Sanity wrote: > > > > Funny I was just going to request that also.. > > Me too! :) > > Much quicker than changing it in the People/Watchers gizmo. Half the > time the cc people are only temporary so a field where you can type > in an email address or list of emails would be great (was that > feature in rt1?) > > Another thing missing in rt2 is the auto refresh? Why was that removed? > > KL > > > We need to be able to enter in any email address when sending comments > > or replies off to other people. It would also be nice to be able to change > > the TO: field if need be. Something like an autofilled field but > > changeable. > > > > On Thu, 9 Aug 2001, Dirk Haenelt wrote: > > > > > Often i have the wish, that i can add a free CC by comments or replies. > > > Is this feasible ? > > > > > > regards > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > -- > Cheers .^. > ------------------------------------------------------------- /V > Kim Lee Senior Engineer - Bulletproof Networks // \ > pri ph: +61(2)9790 8078 http://www.bulletproof.net.au/ /( ) > sec ph: +61(0)416 212 025 "When failure is not an option" ^^-^^ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Transporters are so ungodly. if god had wanted us to travel great distances instantaneously, he would have given us an internal materialisation/dematerialisation control. -- Shoshe Cole From teo.dehesselle at uts.edu.au Thu Aug 9 21:40:10 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Fri, 10 Aug 2001 11:40:10 +1000 Subject: [rt-users] system time v RT 2 time References: <000b01c11fd1$a5a4c730$2c7f3240@halcyon> Message-ID: <3B733B7A.2C8113DD@uts.edu.au> Trevor Sky Garside wrote: > > > Does anyone know how RT 2 generates/calculates date and time? My system > date Having just gone through hell timezones, I'll respond to this: You can override the TZ variable for an apache virtual host with SetEnv TZ Austalia/NSW Of course, you can modify as necessary. This seems to have solved most of my timezone problems. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From carles at inlander.es Fri Aug 10 04:24:52 2001 From: carles at inlander.es (carles at inlander.es) Date: Fri, 10 Aug 2001 10:24:52 +0200 Subject: [rt-users] how to filter SPAM Message-ID: <3B739A54.8E9B533B@inlander.es> We receive a lot of SPAM in the RT account. When we receive it, RT creates a ticket on it and sends the autorespond template. We don't want to do that. Can RT filter the incoming mails by the subject or similar? For example, we can request our customers to put a string in the subject, and RT discard all the mails that doesn't have this string (like when the ticket is opened). I know that this can be done by procmail or any similar program, but is it possible to do by RT? Thanks a lot From martin at schapendonk.org Fri Aug 10 05:38:16 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Fri, 10 Aug 2001 11:38:16 +0200 (CEST) Subject: [rt-users] how to filter SPAM In-Reply-To: <3B739A54.8E9B533B@inlander.es> Message-ID: On Fri, 10 Aug 2001 carles at inlander.es wrote: # I know that this can be done by procmail or any similar program, but is # it possible to do by RT? I don't know if it's possible with RT (I guess not), but you gave the solution yourself: use procmail. Pipe to procmail instead of rt-mailgate, filter all spam and make procmail pipe the mail rt-mailgate. /etc/mail/aliases: rt: |"/path/to/procmail /some/procmailrc" /some/procmailrc: # Spam dropping rule :0 * ^FROM.*Cash!!!!!!!!!!!!!!!!!! /dev/null # Pipe to RT :0 | /path/to/rt-mailgate I haven't tested this setup, but I think it should work. Regards, Martin Schapendonk -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From twilde at dyndns.org Fri Aug 10 09:49:44 2001 From: twilde at dyndns.org (Tim Wilde) Date: Fri, 10 Aug 2001 09:49:44 -0400 (EDT) Subject: [rt-users] how to filter SPAM In-Reply-To: Message-ID: > Pipe to procmail instead of rt-mailgate, filter all spam and make > procmail pipe the mail rt-mailgate. > [snip] > > I haven't tested this setup, but I think it should work. Yep, we use a similar setup because we got tired of all the SirCam messages coming into our queues, and it works like a charm. A few well-placed procmail rules can do wonders. Tim -- Tim Wilde twilde at dyndns.org Systems Administrator Dynamic DNS Network Services http://www.dyndns.org/ From steve at inet-technologies.com Thu Aug 9 21:55:47 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Thu, 09 Aug 2001 21:55:47 -0400 Subject: [rt-users] Apache/Mason install notes References: <002d01c1211b$3de9f160$51b10041@halcyon> Message-ID: <001901c1213f$9341bde0$26b2c918@videotron.ca> yes same thing for us , we run it on a different apache process with a different port .. I first installed RT on a server who had 1 million requests a day , and was impossible to afford the # of requests with rt, was way too big. Now its on a standalone machine but i still run on a different port.. :) Regards, Steve __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Trevor Sky Garside" To: "rt-users-list" Sent: Thursday, August 09, 2001 5:35 PM Subject: Re: [rt-users] Apache/Mason install notes > I have found that apache is much more resource-hungry when it is running RT > (having Mason and the like loaded up in each running instance I'm sure has > something to do with that). > > The way I got around having these resource-hogging httpd's running all my > webpages was simply to run apache on a different port for RT. So, I keep > two seperate config files, I setup a virtualhost called rt.domain.com and it > redirects the user to rt.domain.com:88/rt2/ -- works great. This way, I > don't have all the RT stuff in my virtualhosting httpd and it also makes it > really easy to move it off to its own server in the future (just change > rt.domain.com to point to the new address). > > Just some food for thought... > > Trevor Sky Garside > > > > > ----- Original Message ----- > From: "Martin Hemmings" > To: "rt-users-list" > Sent: Thursday, August 09, 2001 10:29 AM > Subject: RE: [rt-users] Apache/Mason install notes > > > > > > Ok.. sorry for all the posts, I like hearing other people's ideas before > > making changes to stuff in case I'm doing things wrong. > > > > I have finally gotten everything to work after almost 3 days of work. I > had > > a virtual host with a seperate IP configured on the server which got me > the > > RT interface up and running but still had messed up images and links. I > > finally got rid of the virtual hosts and just went with an alias to make > > things simpler. > > > > Here's my new config options from httpd.conf > > > > Alias /rt2 "/usr/local/rt2/WebRT/html" > > # RT2 config > > PerlModule Apache::DBI > > > > PerlRequire /usr/local/rt2/bin/webmux.pl > > SetHandler perl-script > > PerlHandler RT::Mason > > > > > > and from config.pm > > > > $WebPath = "/rt2"; > > $WebBaseURL = "http://192.168.10.1:80"; > > > > Now I can access RT2 from http://192.168.10.1/rt2 perfectly. Thanks for > the > > help everyone, now I'm off to begin user configuration. > > > > Martin > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at inet-technologies.com Thu Aug 9 22:10:06 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Thu, 09 Aug 2001 22:10:06 -0400 Subject: [rt-users] New precise statistics script Message-ID: <004101c12141$9348d7e0$26b2c918@videotron.ca> Hi all, I'll begin working on a new script this week-end to send precise global statisics. Example: Productivity Report by resolve time for last 30 days: 1. Joe resolved 134 tickets. Average resolve time was 13 hours 2. Bobby resolved 150 tickets. Average resolve time was 1 days and 12 hours. Global system report: You received 100 tickets in last 30 days 95% (95) of theses tickets were resolved, 2% (2) were set to dead, 1% (1) are still open, 2% (2) are open Average resolve time was 1 day and 2 hours. End of example What i would like before writing it, is recommendations of what should be included in this report and possible options to generate the report (per week, per mont etc..) Regards, __ Steve Poirier Project manager Inet-Technologies inc. From mhemmings at trakonic.com Fri Aug 10 12:17:17 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Fri, 10 Aug 2001 13:17:17 -0300 Subject: [rt-users] reset ticket ID#? Message-ID: I've finished setting up users, configuring scrips and testing the queues, and now I wish to return the database to it's original condition (ie empty and fresh). I used Steve's script to delete all dead tickets from the database, but when I create a new ticket it continues on with the ticket ID# sequence. How do I go about reseting this number so the next ticket entered in a clean database starts at #1? Thanks, Martin From srl at mail.boston.com Fri Aug 10 12:42:17 2001 From: srl at mail.boston.com (Shane Landrum) Date: Fri, 10 Aug 2001 12:42:17 -0400 Subject: [rt-users] New precise statistics script In-Reply-To: <004101c12141$9348d7e0$26b2c918@videotron.ca>; from steve@inet-technologies.com on Thu, Aug 09, 2001 at 10:10:06PM -0400 References: <004101c12141$9348d7e0$26b2c918@videotron.ca> Message-ID: <20010810124217.B11327@mail.boston.com> On Thu, Aug 09, 2001 at 10:10:06PM -0400, Steve Poirier (steve at inet-technologies.com) wrote: > Hi all, > > I'll begin working on a new script this week-end to send precise global > statisics. > > What i would like before writing it, is recommendations of what should be > included in this report and possible options to generate the report (per > week, per mont etc..) I need something like this. Actually, what I'd love to see is a web-based reporting interface that's configurable in much the same way that the search interface is. I need the aggregate fields to be adjustable. "show me averages by person for how long tickets take to solve" "show me averages by queue for how long tickets take to solve" "show me totals about how many tickets each person has solved in each queue, so I can see who handles most of the desktop support problems." "show me a series over time about how our average resolution time for this queue is changing." Perhaps I'd split the query-building into a separate functional block than the actual report writing, so I could have pluggable front ends for reporting--- web or email being the obvious ones. But that's just my pipe dream. srl -- Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com From ra at letras.de Fri Aug 10 12:53:03 2001 From: ra at letras.de (Ralph Angenendt) Date: Fri, 10 Aug 2001 18:53:03 +0200 Subject: [rt-users] reset ticket ID#? In-Reply-To: References: Message-ID: <20010810185303.A1302@camioneta.letras.de> Martin Hemmings wrote: > > How do I go about reseting this number so the next ticket entered in a clean > database starts at #1? You don't, that's the primary key of the database, which gets counted up internally. The only solution I can see is dropping the database and begin with a fresh install :-) Ralph -- __________________________________________________________________________ Ralph Angenendt | "Military justice is to justice what military http://www.letras.de | music is to music" ra at letras.de | -- Groucho Marx -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From feargal at thecia.ie Fri Aug 10 13:07:45 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Fri, 10 Aug 2001 18:07:45 +0100 Subject: [rt-users] reset ticket ID#? In-Reply-To: <20010810185303.A1302@camioneta.letras.de> References: <20010810185303.A1302@camioneta.letras.de> Message-ID: <20010810180745.2058e874.feargal@thecia.ie> Well actually, if all the transactions are deleted, then the key can be reset no problem. Mehtod varies depending on DB. On Fri, 10 Aug 2001 18:53:03 +0200 Ralph Angenendt wrote: > Martin Hemmings wrote: > > > > How do I go about reseting this number so the next ticket entered in a clean > > database starts at #1? > > You don't, that's the primary key of the database, which gets > counted up internally. The only solution I can see is dropping the > database and begin with a fresh install :-) > > Ralph > -- > __________________________________________________________________________ > Ralph Angenendt | "Military justice is to justice what military > http://www.letras.de | music is to music" > ra at letras.de | -- Groucho Marx > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From steve at Inet-technologies.com Fri Aug 10 13:10:10 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Fri, 10 Aug 2001 13:10:10 -0400 Subject: [rt-users] reset ticket ID#? References: <20010810185303.A1302@camioneta.letras.de> Message-ID: <011c01c121bf$4febad00$f807dad8@inetinteractif.com> Yes exactly, the tickets are deleted with the script, but the id is in auto_increment, and you don't want to receive tickets that will use already used #. Is it really a problem? Maybe it's better than your customer begin receiving auto reply with Request #500 for example than request #3. Other solution, like Ralph said, a new, empty SQL DB Also, I'm not sure at 100% that this will reset the ID, but you could try to drop the table 'Tickets' and reimport it empty. Like this: MySQL> use rt2 MySQL> DROP TABLE Tickets; MySQL> CREATE TABLE Tickets ( id int(11) NOT NULL auto_increment, EffectiveId int(11) default NULL, Queue int(11) default NULL, Type varchar(16) default NULL, IssueStatement int(11) default NULL, Resolution int(11) default NULL, Owner int(11) default NULL, Subject varchar(200) default '[no subject]', InitialPriority int(11) default NULL, FinalPriority int(11) default NULL, Priority int(11) default NULL, Status varchar(10) default NULL, TimeWorked int(11) default NULL, TimeLeft int(11) default NULL, Told datetime default NULL, Starts datetime default NULL, Started datetime default NULL, Due datetime default NULL, Resolved datetime default NULL, LastUpdatedBy int(11) default NULL, LastUpdated datetime default NULL, Creator int(11) default NULL, Created datetime default NULL, Disabled smallint(6) NOT NULL default '0', PRIMARY KEY (id), KEY Queue (Queue,Status), KEY id (id,Status) ) TYPE=MyISAM; Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Ralph Angenendt" To: "rt-users-list" Sent: August 10, 2001 12:53 Subject: Re: [rt-users] reset ticket ID#? From steve at Inet-technologies.com Fri Aug 10 13:14:01 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Fri, 10 Aug 2001 13:14:01 -0400 Subject: [rt-users] reset ticket ID#? References: Message-ID: <013301c121bf$da3d38c0$f807dad8@inetinteractif.com> A good URL to 'play' and learn about how your db work with MySQL http://www.mysql.com/documentation/ __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Martin Hemmings" To: "rt-users-list" Sent: August 10, 2001 12:17 Subject: [rt-users] reset ticket ID#? > > I've finished setting up users, configuring scrips and testing the queues, > and now I wish to return the database to it's original condition (ie empty > and fresh). > > I used Steve's script to delete all dead tickets from the database, but when > I create a new ticket it continues on with the ticket ID# sequence. > > How do I go about reseting this number so the next ticket entered in a clean > database starts at #1? > > Thanks, > Martin > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From mhemmings at trakonic.com Fri Aug 10 13:31:32 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Fri, 10 Aug 2001 14:31:32 -0300 Subject: [rt-users] reset ticket ID#? In-Reply-To: <20010810180745.2058e874.feargal@thecia.ie> Message-ID: > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Feargal Reilly > Sent: August 10, 2001 2:08 PM > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] reset ticket ID#? > > > Well actually, if all the transactions are deleted, then the key > can be reset no problem. > Mehtod varies depending on DB. That was my thinking... if everything is deleted from the database then there should be no reason that the ID# doesnt get reset so that the next ticket entered starts at 1. Is this value stored in a variable that I can access and change? It's not really life-or-death that I get the counter reset to 1... I'm just thinking ahead to when I present this system to the boss, get him to run through the steps that it takes to enter a new ticket and wait for the inevitable question "if this is ticket number x, what happened to the other x-1 tickets?". And I know it's going to be asked... I'm not sure of the steps needed to drop and rebuild the DB now that I've got the system running and configured (it was easy to do while I was still in the setup phase). Will I lose my configuration if I do a "make dropdb" and "make install" again ? Martin From steve at Inet-technologies.com Fri Aug 10 13:44:22 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Fri, 10 Aug 2001 13:44:22 -0400 Subject: [rt-users] reset ticket ID#? References: Message-ID: <017901c121c4$17823380$f807dad8@inetinteractif.com> Well i don't know your boss, you call tell him that because of : I want the system to be 100% safe and working properly for the well being of this company. We made intense testing to simulate real production environement. And now that the system is ready, we will start with ticket 2000 to keep the first 2000 for testing purposes if we need adjustments. You'll save time, and maybe get a raise ;-) Anyway good luck with implementation (its very easy to set tickets to continue at a higher number). __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Martin Hemmings" To: "rt-users-list" Sent: August 10, 2001 13:31 Subject: RE: [rt-users] reset ticket ID#? > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Feargal Reilly > > Sent: August 10, 2001 2:08 PM > > To: rt-users at lists.fsck.com > > Subject: Re: [rt-users] reset ticket ID#? > > > > > > Well actually, if all the transactions are deleted, then the key > > can be reset no problem. > > Mehtod varies depending on DB. > > > > That was my thinking... if everything is deleted from the database then > there should be no reason that the ID# doesnt get reset so that the next > ticket entered starts at 1. Is this value stored in a variable that I can > access and change? > > It's not really life-or-death that I get the counter reset to 1... I'm just > thinking ahead to when I present this system to the boss, get him to run > through the steps that it takes to enter a new ticket and wait for the > inevitable question "if this is ticket number x, what happened to the other > x-1 tickets?". And I know it's going to be asked... > > I'm not sure of the steps needed to drop and rebuild the DB now that I've > got the system running and configured (it was easy to do while I was still > in the setup phase). Will I lose my configuration if I do a "make dropdb" > and "make install" again ? > > Martin > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From khera at kcilink.com Fri Aug 10 14:28:29 2001 From: khera at kcilink.com (Vivek Khera) Date: Fri, 10 Aug 2001 14:28:29 -0400 Subject: [rt-users] reset ticket ID#? In-Reply-To: References: Message-ID: <15220.10189.18817.42009@onceler.kciLink.com> >>>>> "MH" == Martin Hemmings writes: MH> How do I go about reseting this number so the next ticket entered MH> in a clean database starts at #1? You need to reset whatever counter your particular database uses. If it is MySQL, you most likely need to recreate the table with the autoincrement column. If it is PostgreSQL, you need to reset the sequence value. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From jesse at fsck.com Fri Aug 10 14:41:48 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 14:41:48 -0400 Subject: [rt-users] reset ticket ID#? In-Reply-To: <15220.10189.18817.42009@onceler.kciLink.com>; from khera@kcilink.com on Fri, Aug 10, 2001 at 02:28:29PM -0400 References: <15220.10189.18817.42009@onceler.kciLink.com> Message-ID: <20010810144148.K16358@pallas.fsck.com> Assuming mysql, if you have removed all tickets from the tickets table, mysqldump rt2 >rt2.data mysqladmin drop rt2 mysqladmin create rt2 mysql rt2 < rt2.data should do you. On Fri, Aug 10, 2001 at 02:28:29PM -0400, Vivek Khera wrote: > >>>>> "MH" == Martin Hemmings writes: > > MH> How do I go about reseting this number so the next ticket entered > MH> in a clean database starts at #1? > > You need to reset whatever counter your particular database uses. If > it is MySQL, you most likely need to recreate the table with the > autoincrement column. If it is PostgreSQL, you need to reset the > sequence value. > > -- > =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= > Vivek Khera, Ph.D. Khera Communications, Inc. > Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 > AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From mhemmings at trakonic.com Fri Aug 10 15:05:03 2001 From: mhemmings at trakonic.com (Martin Hemmings) Date: Fri, 10 Aug 2001 16:05:03 -0300 Subject: [rt-users] reset ticket ID#? In-Reply-To: <20010810144148.K16358@pallas.fsck.com> Message-ID: perfect! Thanks for the help Martin > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse > Sent: August 10, 2001 3:42 PM > To: Vivek Khera > Cc: rt-users-list > Subject: Re: [rt-users] reset ticket ID#? > > > Assuming mysql, if you have removed all tickets from the tickets table, > mysqldump rt2 >rt2.data > mysqladmin drop rt2 > mysqladmin create rt2 > mysql rt2 < rt2.data > > should do you. > > > From admccray at thespring.org Fri Aug 10 15:38:39 2001 From: admccray at thespring.org (Adrian McCray) Date: Fri, 10 Aug 2001 15:38:39 -0400 Subject: [rt-users] testdeps and Apache::Cookie Message-ID: <3B73FFFF.987.112F9BB@localhost> I have RT 1.06 running on RH 6.2. I am attempting to upgrade to 2.0.4 and have been having dismal success getting past the testdeps script. root at walt/tmp/rt-2-0-4>make testdeps /usr/bin/perl ./tools/testdeps -warn mysql Checking for DBI 1.18 ...found Checking for DBIx::DataSource 0.02 ...found Checking for DBIx::SearchBuilder 0.40 ...found Checking for HTML::Entities...found Checking for MLDBM...found Checking for Net::Domain...found Checking for Net::SMTP...found Checking for Params::Validate 0.02 ...found Checking for HTML::Mason 0.896 ...found Checking for CGI::Cookie 1.06 ...found Checking for Apache::Cookie....Apache::Cookie not installed. Checking for Apache::Session 1.53 ...found Checking for Date::Parse...found Checking for Date::Format...found Checking for MIME::Entity 5.108 ...found Checking for Mail::Mailer 1.20 ...found Checking for Getopt::Long 2.24 ...found Checking for Tie::IxHash...found Checking for Text::Wrapper...found Checking for Text::Template...found Checking for File::Spec 0.8 ...found Checking for Errno...found Checking for FreezeThaw...found Checking for File::Temp...found Checking for Log::Dispatch 1.6 ...found Checking for DBD::mysql 2.0416 ...found root at walt/tmp/rt-2-0-4> When if issue the make fixdeps command i get a few errors about Apache::Cookie root at walt/tmp/rt-2-0-4>make fixdeps /usr/bin/perl ./tools/testdeps -fix mysql Checking for DBI 1.18 ...found Checking for DBIx::DataSource 0.02 ...found Checking for DBIx::SearchBuilder 0.40 ...found Checking for HTML::Entities...found Checking for MLDBM...found Checking for Net::Domain...found Checking for Net::SMTP...found Checking for Params::Validate 0.02 ...found Checking for HTML::Mason 0.896 ...found Checking for CGI::Cookie 1.06 ...found Checking for Apache::Cookie....Apache::Cookie not installed.Installing with CPAN...CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Running install for module Apache::Cookie Running make for D/DO/DOUGM/libapreq-0.31.tar.gz Scanning cache /root/.cpan/build for sizes CPAN: MD5 loaded ok CPAN: Compress::Zlib loaded ok Checksum for /root/.cpan/sources/authors/id/D/DO/DOUGM/libapreq- 0.31.tar.gz ok libapreq-0.31/ libapreq-0.31/c/ libapreq-0.31/c/apache_cookie.h libapreq-0.31/c/Makefile.noperl libapreq-0.31/c/multipart_buffer.h libapreq-0.31/c/Makefile.PL libapreq-0.31/c/apache_request.c libapreq-0.31/c/apache_request.h libapreq-0.31/c/apache_cookie.c libapreq-0.31/c/multipart_buffer.c libapreq-0.31/eg/ libapreq-0.31/eg/perl/ libapreq-0.31/eg/perl/cookie.pl libapreq-0.31/eg/perl/file_upload.pl libapreq-0.31/eg/c/ libapreq-0.31/eg/c/testapreq/ libapreq-0.31/eg/c/testapreq/Makefile.apxs libapreq-0.31/eg/c/testapreq/mod_testapreq.c libapreq-0.31/eg/c/testapreq/Makefile.tmpl libapreq-0.31/eg/c/testapreq/mod_testapreq.module libapreq-0.31/README libapreq-0.31/MANIFEST libapreq-0.31/Request/ libapreq-0.31/Request/Request.xs libapreq-0.31/Request/Request.pm libapreq-0.31/Request/Makefile.PL libapreq-0.31/Cookie/ libapreq-0.31/Cookie/Cookie.xs libapreq-0.31/Cookie/Cookie.pm libapreq-0.31/Cookie/Makefile.PL libapreq-0.31/Makefile.PL libapreq-0.31/Changes libapreq-0.31/CREDITS libapreq-0.31/libapreq.pod libapreq-0.31/LICENSE libapreq-0.31/typemap libapreq-0.31/lib/ libapreq-0.31/lib/Apache/ libapreq-0.31/lib/Apache/libapreq.pm libapreq-0.31/INSTALL libapreq-0.31/ToDo Removing previously used /root/.cpan/build/libapreq-0.31 CPAN.pm: Going to build D/DO/DOUGM/libapreq-0.31.tar.gz Checking if your kit is complete... Looks good Writing Makefile for libapreq mkdir ../blib mkdir ../blib/arch mkdir ../blib/arch/auto mkdir ../blib/arch/auto/libapreq Warning: -L../blib/arch/auto/libapreq changed to - L/root/.cpan/build/libapreq- 0.31/Request/../blib/arch/auto/libapreq Writing Makefile for Apache::Request Warning: -L../blib/arch/auto/libapreq changed to - L/root/.cpan/build/libapreq-0.31/Cookie/../blib/arch/auto/libapreq Writing Makefile for Apache::Cookie Writing Makefile for libapreq make[1]: Entering directory `/root/.cpan/build/libapreq-0.31' mkdir blib/lib mkdir blib/lib/auto mkdir blib/lib/auto/libapreq mkdir blib/man3 cp libapreq.pod blib/lib/libapreq.pod cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm make[2]: Entering directory `/root/.cpan/build/libapreq-0.31/c' cc -c -I./auto/Apache/include - I./auto/Apache/include/modules/perl -I -Dbool=char -DHAS_BOOL - I/usr/local/include -O2 -m486 -fno-strength-reduce - DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fpic - I/usr/lib/perl5/5.00503/i386-linux/CORE apache_request.c In file included from apache_request.c:58: apache_request.h:5: httpd.h: No such file or directory apache_request.h:6: http_config.h: No such file or directory apache_request.h:7: http_core.h: No such file or directory apache_request.h:8: http_log.h: No such file or directory apache_request.h:9: http_main.h: No such file or directory apache_request.h:10: http_protocol.h: No such file or directory apache_request.h:11: util_script.h: No such file or directory make[2]: *** [apache_request.o] Error 1 make[2]: Leaving directory `/root/.cpan/build/libapreq-0.31/c' make[1]: *** [subdirs] Error 2 make[1]: Leaving directory `/root/.cpan/build/libapreq-0.31' /usr/bin/make -- NOT OK Running make test Can't test without successful make Running make install make had returned bad status, install seems impossible Checking for Apache::Session 1.53 ...found Checking for Date::Parse...found Checking for Date::Format...found Checking for MIME::Entity 5.108 ...found Checking for Mail::Mailer 1.20 ...found Checking for Getopt::Long 2.24 ...found Checking for Tie::IxHash...found Checking for Text::Wrapper...found Checking for Text::Template...found Checking for File::Spec 0.8 ...found Checking for Errno...found Checking for FreezeThaw...found Checking for File::Temp...found Checking for Log::Dispatch 1.6 ...found Checking for DBD::mysql 2.0416 ...found root at walt/tmp/rt-2-0-4> Im *far* from a perl guru. But the question remains...how can I get it to work. Adrian McCray LAN Manager From jesse at fsck.com Fri Aug 10 15:48:58 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 15:48:58 -0400 Subject: [rt-users] testdeps and Apache::Cookie In-Reply-To: <3B73FFFF.987.112F9BB@localhost>; from admccray@thespring.org on Fri, Aug 10, 2001 at 03:38:39PM -0400 References: <3B73FFFF.987.112F9BB@localhost> Message-ID: <20010810154858.Q16358@pallas.fsck.com> You need to have apache's headers somewhere libapreq can find them... On Fri, Aug 10, 2001 at 03:38:39PM -0400, Adrian McCray wrote: > I have RT 1.06 running on RH 6.2. I am attempting to upgrade to > 2.0.4 and have been having dismal success getting past the testdeps > script. > > root at walt/tmp/rt-2-0-4>make testdeps > /usr/bin/perl ./tools/testdeps -warn mysql > Checking for DBI 1.18 ...found > Checking for DBIx::DataSource 0.02 ...found > Checking for DBIx::SearchBuilder 0.40 ...found > Checking for HTML::Entities...found > Checking for MLDBM...found > Checking for Net::Domain...found > Checking for Net::SMTP...found > Checking for Params::Validate 0.02 ...found > Checking for HTML::Mason 0.896 ...found > Checking for CGI::Cookie 1.06 ...found > Checking for Apache::Cookie....Apache::Cookie not installed. > Checking for Apache::Session 1.53 ...found > Checking for Date::Parse...found > Checking for Date::Format...found > Checking for MIME::Entity 5.108 ...found > Checking for Mail::Mailer 1.20 ...found > Checking for Getopt::Long 2.24 ...found > Checking for Tie::IxHash...found > Checking for Text::Wrapper...found > Checking for Text::Template...found > Checking for File::Spec 0.8 ...found > Checking for Errno...found > Checking for FreezeThaw...found > Checking for File::Temp...found > Checking for Log::Dispatch 1.6 ...found > Checking for DBD::mysql 2.0416 ...found > root at walt/tmp/rt-2-0-4> > > When if issue the make fixdeps command i get a few errors about > Apache::Cookie > > root at walt/tmp/rt-2-0-4>make fixdeps > /usr/bin/perl ./tools/testdeps -fix mysql > Checking for DBI 1.18 ...found > Checking for DBIx::DataSource 0.02 ...found > Checking for DBIx::SearchBuilder 0.40 ...found > Checking for HTML::Entities...found > Checking for MLDBM...found > Checking for Net::Domain...found > Checking for Net::SMTP...found > Checking for Params::Validate 0.02 ...found > Checking for HTML::Mason 0.896 ...found > Checking for CGI::Cookie 1.06 ...found > Checking for Apache::Cookie....Apache::Cookie not > installed.Installing with CPAN...CPAN: Storable loaded ok > Going to read /root/.cpan/Metadata > Running install for module Apache::Cookie > Running make for D/DO/DOUGM/libapreq-0.31.tar.gz > Scanning cache /root/.cpan/build for sizes > CPAN: MD5 loaded ok > CPAN: Compress::Zlib loaded ok > Checksum for /root/.cpan/sources/authors/id/D/DO/DOUGM/libapreq- > 0.31.tar.gz ok > libapreq-0.31/ > libapreq-0.31/c/ > libapreq-0.31/c/apache_cookie.h > libapreq-0.31/c/Makefile.noperl > libapreq-0.31/c/multipart_buffer.h > libapreq-0.31/c/Makefile.PL > libapreq-0.31/c/apache_request.c > libapreq-0.31/c/apache_request.h > libapreq-0.31/c/apache_cookie.c > libapreq-0.31/c/multipart_buffer.c > libapreq-0.31/eg/ > libapreq-0.31/eg/perl/ > libapreq-0.31/eg/perl/cookie.pl > libapreq-0.31/eg/perl/file_upload.pl > libapreq-0.31/eg/c/ > libapreq-0.31/eg/c/testapreq/ > libapreq-0.31/eg/c/testapreq/Makefile.apxs > libapreq-0.31/eg/c/testapreq/mod_testapreq.c > libapreq-0.31/eg/c/testapreq/Makefile.tmpl > libapreq-0.31/eg/c/testapreq/mod_testapreq.module > libapreq-0.31/README > libapreq-0.31/MANIFEST > libapreq-0.31/Request/ > libapreq-0.31/Request/Request.xs > libapreq-0.31/Request/Request.pm > libapreq-0.31/Request/Makefile.PL > libapreq-0.31/Cookie/ > libapreq-0.31/Cookie/Cookie.xs > libapreq-0.31/Cookie/Cookie.pm > libapreq-0.31/Cookie/Makefile.PL > libapreq-0.31/Makefile.PL > libapreq-0.31/Changes > libapreq-0.31/CREDITS > libapreq-0.31/libapreq.pod > libapreq-0.31/LICENSE > libapreq-0.31/typemap > libapreq-0.31/lib/ > libapreq-0.31/lib/Apache/ > libapreq-0.31/lib/Apache/libapreq.pm > libapreq-0.31/INSTALL > libapreq-0.31/ToDo > Removing previously used /root/.cpan/build/libapreq-0.31 > > CPAN.pm: Going to build D/DO/DOUGM/libapreq-0.31.tar.gz > > Checking if your kit is complete... > Looks good > Writing Makefile for libapreq > mkdir ../blib > mkdir ../blib/arch > mkdir ../blib/arch/auto > mkdir ../blib/arch/auto/libapreq > Warning: -L../blib/arch/auto/libapreq changed to - > L/root/.cpan/build/libapreq- > 0.31/Request/../blib/arch/auto/libapreq > Writing Makefile for Apache::Request > Warning: -L../blib/arch/auto/libapreq changed to - > L/root/.cpan/build/libapreq-0.31/Cookie/../blib/arch/auto/libapreq > Writing Makefile for Apache::Cookie > Writing Makefile for libapreq > make[1]: Entering directory `/root/.cpan/build/libapreq-0.31' > mkdir blib/lib > mkdir blib/lib/auto > mkdir blib/lib/auto/libapreq > mkdir blib/man3 > cp libapreq.pod blib/lib/libapreq.pod > cp lib/Apache/libapreq.pm blib/lib/Apache/libapreq.pm > make[2]: Entering directory `/root/.cpan/build/libapreq-0.31/c' > cc -c -I./auto/Apache/include - > I./auto/Apache/include/modules/perl -I -Dbool=char -DHAS_BOOL - > I/usr/local/include -O2 -m486 -fno-strength-reduce - > DVERSION=\"0.10\" -DXS_VERSION=\"0.10\" -fpic - > I/usr/lib/perl5/5.00503/i386-linux/CORE apache_request.c > In file included from apache_request.c:58: > apache_request.h:5: httpd.h: No such file or directory > apache_request.h:6: http_config.h: No such file or directory > apache_request.h:7: http_core.h: No such file or directory > apache_request.h:8: http_log.h: No such file or directory > apache_request.h:9: http_main.h: No such file or directory > apache_request.h:10: http_protocol.h: No such file or directory > apache_request.h:11: util_script.h: No such file or directory > make[2]: *** [apache_request.o] Error 1 > make[2]: Leaving directory `/root/.cpan/build/libapreq-0.31/c' > make[1]: *** [subdirs] Error 2 > make[1]: Leaving directory `/root/.cpan/build/libapreq-0.31' > /usr/bin/make -- NOT OK > Running make test > Can't test without successful make > Running make install > make had returned bad status, install seems impossible > > Checking for Apache::Session 1.53 ...found > Checking for Date::Parse...found > Checking for Date::Format...found > Checking for MIME::Entity 5.108 ...found > Checking for Mail::Mailer 1.20 ...found > Checking for Getopt::Long 2.24 ...found > Checking for Tie::IxHash...found > Checking for Text::Wrapper...found > Checking for Text::Template...found > Checking for File::Spec 0.8 ...found > Checking for Errno...found > Checking for FreezeThaw...found > Checking for File::Temp...found > Checking for Log::Dispatch 1.6 ...found > Checking for DBD::mysql 2.0416 ...found > root at walt/tmp/rt-2-0-4> > > Im *far* from a perl guru. But the question remains...how can I get > it to work. > > Adrian McCray > LAN Manager > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From admccray at thespring.org Fri Aug 10 15:59:55 2001 From: admccray at thespring.org (Adrian McCray) Date: Fri, 10 Aug 2001 15:59:55 -0400 Subject: [rt-users] testdeps and Apache::Cookie In-Reply-To: <20010810154858.Q16358@pallas.fsck.com> References: <3B73FFFF.987.112F9BB@localhost>; from admccray@thespring.org on Fri, Aug 10, 2001 at 03:38:39PM -0400 Message-ID: <3B7404FB.15399.12672DE@localhost> On 10 Aug 2001, at 15:48, Jesse wrote: > You need to have apache's headers somewhere libapreq can find them... > Where do I specify where they are/should be located? Adrian McCray From vovk at ncbi.nlm.nih.gov Fri Aug 10 17:03:04 2001 From: vovk at ncbi.nlm.nih.gov (Andrey Vovk) Date: Fri, 10 Aug 2001 17:03:04 -0400 Subject: [rt-users] testdeps and Apache::Cookie Message-ID: <20010810170303.A25904@centaurus.ncbi.nlm.nih.gov> Hi all, I'm trying to install RT 2.0.4 on 2 separate machines (MySQL on Sparc Solaris and Apache on Linux). make install fails on the last line: /usr/bin/perl /export/home/web/rt/etc/insertdata Can't call method "Connect" without a package or object reference at /export/home/web/rt/etc/insertdata line 26. make: *** [insert] Error 255 It looks strange.. Any ideas why it could be? Thanks, Andrey From manuel.linsmayer at expersite.com Fri Aug 10 18:53:27 2001 From: manuel.linsmayer at expersite.com (Manuel Linsmayer) Date: Sat, 11 Aug 2001 00:53:27 +0200 Subject: [rt-users] Email gateway Message-ID: <3B7465E7.7C8347E1@expersite.com> Hi, I have a problem with the outgoing email gateway (RT 2.0.1 I guess). When I try to send an email I get the message "correspondence sent", but sendmail is never invoked. The incoming email gateway works fine. I'm running mod_perl 1.26 and qmail 1.03. "make testdeps" doesn't complain at all. Any ideas? :: manuel -- Manuel Linsmayer Fingerprint BDA6 8884 A5F3 D8D7 5D77 C183 13F8 5E16 357E 36FD From jesse at fsck.com Fri Aug 10 20:40:13 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 20:40:13 -0400 Subject: [rt-users] Email gateway In-Reply-To: <3B7465E7.7C8347E1@expersite.com>; from manuel.linsmayer@expersite.com on Sat, Aug 11, 2001 at 12:53:27AM +0200 References: <3B7465E7.7C8347E1@expersite.com> Message-ID: <20010810204013.U16358@pallas.fsck.com> Read the full install instructions on the web at http://www.helgrim.com/rtdocs/ On Sat, Aug 11, 2001 at 12:53:27AM +0200, Manuel Linsmayer wrote: > Hi, > > I have a problem with the outgoing email gateway (RT 2.0.1 I guess). > When I try to send an email I get the message "correspondence sent", but > sendmail is never invoked. The incoming email gateway works fine. > > I'm running mod_perl 1.26 and qmail 1.03. "make testdeps" doesn't > complain at all. Any ideas? > > :: manuel > > -- > Manuel Linsmayer > Fingerprint BDA6 8884 A5F3 D8D7 5D77 C183 13F8 5E16 357E 36FD > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 And I'm told we do share some common rituals. Our "flame war" is apparently held in person in their land and called "project meeting". -Alan Cox [on "Suits"] From agould at aslab.com Fri Aug 10 20:45:04 2001 From: agould at aslab.com (Ashley Gould) Date: Fri, 10 Aug 2001 17:45:04 -0700 Subject: [rt-users] postfix: rt-mailgait: can't do setuid Message-ID: <20010810174504.A4659@dagda.aslab.com> I've just gotten my second rt2 system up. This one is for production. But I am stuck on one last mail error when I try to post to rt: Aug 10 15:53:48 rt postfix/local[4259]: C89D59B9: to=, relay=local, delay=0, status=bounced (Command died with status 255: "/usr/local/rt2/bin/rt-mailgate --queue general --action correspond". Command output: Can't do setuid ) ^^^^^^^^^^^^^^^ I did not have this issue on my test rt system. I am running RT 2.04, on SuSE 7.2 using postfix Version 20010228pl02. What would be different? I can't say. But why does rt-mailgate want to run setuid? I have set up permissions on the general queue for requesters/everyone to create tickets. Permissions on rt-mailgate: -rwxr-sr-x 1 root rt 15781 Aug 9 17:10 rt-mailgate I did some more fiddling from the command line. Root can send mail by pipe to rt, but normal user cannot: root at rt:/home/ashley # cat tmp/testmail |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond root at rt:/home/ashley # logout ashley at rt:~ >cat tmp/testmail |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond Can't do setuid But it works on my test system: ashley at ishi:~ > cat tmp/testmail |/usr/local/rt/bin/rt-mailgate --queue general --action correspond ashley at ishi:~ > permissions on host ishi are the same as on host rt: -rwxr-sr-x 1 root rt 15779 Jul 25 11:33 /usr/local/rt/bin/rt-mailgate Perhaps I'm just tired, but i've run out of ideas. ashley From jesse at fsck.com Fri Aug 10 21:02:59 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 21:02:59 -0400 Subject: [rt-users] postfix: rt-mailgait: can't do setuid In-Reply-To: <20010810174504.A4659@dagda.aslab.com>; from agould@aslab.com on Fri, Aug 10, 2001 at 05:45:04PM -0700 References: <20010810174504.A4659@dagda.aslab.com> Message-ID: <20010810210259.A16358@pallas.fsck.com> Check out the faq at http://www.helgrim.com/rtdocs/ You haven't made setuid perl work yet. On Fri, Aug 10, 2001 at 05:45:04PM -0700, Ashley Gould wrote: > > I've just gotten my second rt2 system up. This one is for production. > But I am stuck on one last mail error when I try to post to rt: > > Aug 10 15:53:48 rt postfix/local[4259]: C89D59B9: to=, > relay=local, delay=0, status=bounced (Command died with status 255: > "/usr/local/rt2/bin/rt-mailgate --queue general --action correspond". > Command output: Can't do setuid ) > ^^^^^^^^^^^^^^^ > > I did not have this issue on my test rt system. I am running RT 2.04, > on SuSE 7.2 using postfix Version 20010228pl02. What would be different? > I can't say. But why does rt-mailgate want to run setuid? > > I have set up permissions on the general queue for requesters/everyone to > create tickets. > > Permissions on rt-mailgate: > -rwxr-sr-x 1 root rt 15781 Aug 9 17:10 rt-mailgate > > > > > I did some more fiddling from the command line. Root can send > mail by pipe to rt, but normal user cannot: > > root at rt:/home/ashley # cat tmp/testmail |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond > root at rt:/home/ashley # logout > > ashley at rt:~ >cat tmp/testmail |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond > Can't do setuid > > > But it works on my test system: > ashley at ishi:~ > cat tmp/testmail |/usr/local/rt/bin/rt-mailgate --queue general --action correspond > ashley at ishi:~ > > > permissions on host ishi are the same as on host rt: > > -rwxr-sr-x 1 root rt 15779 Jul 25 11:33 /usr/local/rt/bin/rt-mailgate > > > > Perhaps I'm just tired, but i've run out of ideas. > > ashley > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 '"As the company that brought users the Internet, Netscape is now inviting the more than 60 million people who have used our client software to 'tune up' and upgrade to Netscape Communicator," said Mike Homer, senior vice president of marketing at Netscape.' Sometimes I wonder. From Rafael.Corvalan at linkvest.com Wed Aug 8 03:27:32 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Wed, 8 Aug 2001 09:27:32 +0200 Subject: [rt-users] $RT::MailCommmand = smtp Message-ID: Hello Steve, "mydomain" was just an example to avoid putting my real domain name. In my case you cas replace it with "linkvest.com". My config.pm is correctly setup, all the e-mail sent go with the "From:" field set to "rtXXX at linkvest.com". The problem is not the "From:" field that is correctly set by RT, but the "MAIL FROM: <...>" in the SMTP connection. sendmail sets the "MAIL FROM:" to the username at myhost.mydomain (in my case (nobody at rt.linkvest.com), since RT apache runs as "nobody" and the host where it runs is "rt.linkvest.com"). There is no way to change this unless sendmail is used with the -f parameter. Iy you are root, no problem. But if you aren't, some sendmail version correctly sets the "MAIL FROM:" in the SMTP connection, but adds a header X-Authentication-Warning to tell "hey man, maybe youe are not who you tell you are". Let's take a simple example: I am the user "rco" loged on "lynx.mydomain.com": [lynx | rco] ~ > /usr/sbin/sendmail test at sun.com From: Hello ! The mail is sent to test at sun.com ant it IS from "dummy at mydomain.com". But if you sniff the connection, you will see: MAIL FROM: <... cutted ...> From: <... cutted ...> That's all.... Cheers Rafael -----Original Message----- From: Steve Poirier [mailto:steve at inet-technologies.com] Sent: mercredi, 8. ao?t 2001 04:58 To: Rafael Corvalan Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] $RT::MailCommmand = smtp Wll i think there are some things in your config that are not correctly setuop. We have 8 queues for 8 different products and every replies are sent with the correct email corresponding to the queue not nobody at mydomain.com. I don't remember when i was configuring the system but "mydomain" sounds like a variable that you did not configured. There is something like this in config.pm: #This is the default address that will be listed in #From: and Reply-To: headers of mail tracked by RT unless overridden #by a queue specific address $CorrespondAddress="RT::rt\@rt2.inet-technologies.com"; $CommentAddress="RT::rtcomment\@rt2.inet-technologies.com"; So if you dont have configured queues, maybe its there you have a nobody at mydomain... Read the docs carrefully and go through each lines of config.pm to be *sure* everything is configured properly. Regards, __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Rafael Corvalan" To: "Jesse" Cc: Sent: Tuesday, August 07, 2001 3:04 PM Subject: RE: [rt-users] $RT::MailCommmand = smtp > You're absolutely right. On the other hand, using sendmail causes the > "MAIL FROM" command sent at the beginning of the SMTP connection > beeing sent as: > > MAIL FROM: > > if sendmail is not configured otherwise. This should be OK since this > is just the "reverse-path" and should be used only to report > non-deliveries. The major problem is that some domain (I know some...) > rejects such messages since myhost.mydomain.com does not resolve on > the DNS (myhost is into the company network, and not on the DMZ > neither the internet). > > To correct that problem, I have 2 possibilities: > > 1) Create an alias on the DNS so "myhost.mydomain.com" have a dummy IP > address > 2) Change the sendmail configuration so the FROM: is another adress > (like postmaster at mydomain.com). > > But as you well suggested, it's better to do one of these things > instead of using the smtp method.... > > Rafael > > -----Original Message----- > From: Jesse [mailto:jesse at fsck.com] > Sent: mardi, 7. ao?t 2001 20:57 > To: Rafael Corvalan > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > Long long long ago I tested it. and it worked. but a lot has changed > since then and I don't know of anyone using it in production. One > thing that worries me about using the 'smtp' transport is that it > doesn't really have any sort of graceful way of queueing messages if > the server's off line. So there's a greater chance of losing mail. > > -j > > > On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > > Hello people, > > Has someone tested the $RT::MailCommand = 'smtp'? > > In fact, if the MailCommand is not sendmail, the $RT::MailParams is > > passed as the 2nd argument to Mail::Mailer::new(), but the this > > method > > > requires an array, not a scalar. I didn't went in depth in > > Mail::Mailer, so maybe somewhere there is a check and the scalar is > > derefernced to get an array. Has someone tried to used the "smtp" > method for MailCommand? Thanks Rafael > > -- > > > > _______________________________________________ > > FREE Personalized E-mail at Mail.com http://www.mail.com/?sr=signup > > > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes > > free! http://www.net2phone.com/cgi-bin/link.cgi?143 > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > Computer games don't affect kids; I mean if Pac-Man affected us as > kids, we'd all be running around in darkened rooms, munching magic > pills and listening to repetitive electronic music. % > IP networks were intended to survive nuclear attack, but 12 year old > kids with PCs were not part of the threat model. -- mycroft > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From gilbert at crystalapple.com Tue Aug 7 20:47:05 2001 From: gilbert at crystalapple.com (Gilbert Hu) Date: Tue, 07 Aug 2001 19:47:05 -0500 Subject: [rt-users] database creation problem References: <3B6A56B3.5040403@iname.com> <3B6AB164.1080608@crystalapple.com> <37970000.997225606@vpn48.ece.cmu.edu> Message-ID: <3B708C09.20608@crystalapple.com> Thanks! I upgraded to the latest mysql and this problem disappeared. Brandon S. Allbery KF8NH wrote: > On Friday, August 03, 2001 09:12:52 -0500, Gilbert Hu > wrote: > +----- > | I followed the procedures, when I reached "make install" it gave error > | saying something like Keyword should be NOT NULL in tools/initdb > line 160: > +--->8 > > This error happens when you are using an old and buggy version of > mysql. Update to a current version and it should work. > From Rafael.Corvalan at linkvest.com Wed Aug 8 11:22:10 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Wed, 8 Aug 2001 17:22:10 +0200 Subject: [rt-users] $RT::MailCommmand = smtp Message-ID: Hi Steve, The real problem is not about "nobody", it's really on the domain name. Try sending an e-mail with the "MAIL FROM:" set to to anything at ubp.ch (a private bank....). Your mail will be rejected because "dummy.inet-technologies.com" is not known to the DNS... And if your sendmail is configured to set "localhost", it's even worst I think ;-))) It's just that some mail servers, to avoid spamming, check that the "MAIL FROM:" adress has a domain name known on DNS. Cheers Rafael -----Original Message----- From: Steve Poirier [mailto:steve at Inet-technologies.com] Sent: mercredi, 8. ao?t 2001 17:07 To: Rafael Corvalan Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] $RT::MailCommmand = smtp Hi Rafael, Well i don't really think it's a problem. A lot of our mailing scripts use sendmail and yes its true, in the header it's always 'apache-user'@localhost for example, but we don't use nobody for RT. To not use nobody, what we do is we run another apache configured on another port with user rt. RT process are big, and it give us the opportunity to run a standard apache server 80 on this machine that don;t ned to handle RT for each external requests not related to RT. (I know its bad to not use nobody but the machine is very secure) __ Steve Poirier Inet Technologies Inc. http://www.inet-technologies.com ----- Original Message ----- From: "Rafael Corvalan" To: "Steve Poirier" Cc: Sent: August 8, 2001 03:27 Subject: RE: [rt-users] $RT::MailCommmand = smtp > Hello Steve, > "mydomain" was just an example to avoid putting my real domain name. > In my case you cas replace it with "linkvest.com". > > My config.pm is correctly setup, all the e-mail sent go with the > "From:" field set to "rtXXX at linkvest.com". The problem is not the > "From:" field that is correctly set by RT, but the "MAIL FROM: <...>" > in the SMTP connection. sendmail sets the "MAIL FROM:" to the > username at myhost.mydomain (in my case (nobody at rt.linkvest.com), since > RT apache runs as "nobody" and the host where it runs is > "rt.linkvest.com"). There is no way to change this unless sendmail is > used with the -f parameter. Iy you are root, no problem. But if you > aren't, some sendmail version correctly sets the "MAIL FROM:" in the > SMTP connection, but adds a header X-Authentication-Warning to tell > "hey man, maybe youe are not who you tell you are". > > Let's take a simple example: > > I am the user "rco" loged on "lynx.mydomain.com": > > [lynx | rco] ~ > /usr/sbin/sendmail test at sun.com > From: > Hello ! > > > > The mail is sent to test at sun.com ant it IS from "dummy at mydomain.com". > But if you sniff the connection, you will see: > > > MAIL FROM: > <... cutted ...> > From: > <... cutted ...> > > > > That's all.... > > Cheers > Rafael > > -----Original Message----- > From: Steve Poirier [mailto:steve at inet-technologies.com] > Sent: mercredi, 8. ao?t 2001 04:58 > To: Rafael Corvalan > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > Wll i think there are some things in your config that are not > correctly setuop. > > We have 8 queues for 8 different products and every replies are sent > with the correct email corresponding to the queue not > nobody at mydomain.com. I don't remember when i was configuring the > system but "mydomain" sounds like a variable that you did not > configured. > > There is something like this in config.pm: > > #This is the default address that will be listed in > #From: and Reply-To: headers of mail tracked by RT unless overridden > #by a queue specific address > > $CorrespondAddress="RT::rt\@rt2.inet-technologies.com"; > > $CommentAddress="RT::rtcomment\@rt2.inet-technologies.com"; > > So if you dont have configured queues, maybe its there you have a > nobody at mydomain... Read the docs carrefully and go through each lines > of config.pm to be *sure* everything is configured properly. > > Regards, > __ > Steve Poirier > Project manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Rafael Corvalan" > To: "Jesse" > Cc: > Sent: Tuesday, August 07, 2001 3:04 PM > Subject: RE: [rt-users] $RT::MailCommmand = smtp > > > > You're absolutely right. On the other hand, using sendmail causes > > the "MAIL FROM" command sent at the beginning of the SMTP connection > > beeing sent as: > > > > MAIL FROM: > > > > if sendmail is not configured otherwise. This should be OK since > > this is just the "reverse-path" and should be used only to report > > non-deliveries. The major problem is that some domain (I know > > some...) > > > rejects such messages since myhost.mydomain.com does not resolve on > > the DNS (myhost is into the company network, and not on the DMZ > > neither the internet). > > > > To correct that problem, I have 2 possibilities: > > > > 1) Create an alias on the DNS so "myhost.mydomain.com" have a dummy > > IP > > > address > > 2) Change the sendmail configuration so the FROM: is another adress > > (like postmaster at mydomain.com). > > > > But as you well suggested, it's better to do one of these things > > instead of using the smtp method.... > > > > Rafael > > > > -----Original Message----- > > From: Jesse [mailto:jesse at fsck.com] > > Sent: mardi, 7. ao?t 2001 20:57 > > To: Rafael Corvalan > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] $RT::MailCommmand = smtp > > > > > > Long long long ago I tested it. and it worked. but a lot has changed > > since then and I don't know of anyone using it in production. One > > thing that worries me about using the 'smtp' transport is that it > > doesn't really have any sort of graceful way of queueing messages if > > the server's off line. So there's a greater chance of losing mail. > > > > -j > > > > > > On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote: > > > Hello people, > > > Has someone tested the $RT::MailCommand = 'smtp'? > > > In fact, if the MailCommand is not sendmail, the $RT::MailParams > > > is passed as the 2nd argument to Mail::Mailer::new(), but the this > > > method > > > > > requires an array, not a scalar. I didn't went in depth in > > > Mail::Mailer, so maybe somewhere there is a check and the scalar > > > is derefernced to get an array. Has someone tried to used the > > > "smtp" > > method for MailCommand? Thanks Rafael > > > -- > > > > > > _______________________________________________ > > > FREE Personalized E-mail at Mail.com > > > http://www.mail.com/?sr=signup > > > > > > Talk More, Pay Less with Net2Phone Direct(R), up to 1500 minutes > > > free! http://www.net2phone.com/cgi-bin/link.cgi?143 > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > Computer games don't affect kids; I mean if Pac-Man affected us as > > kids, we'd all be running around in darkened rooms, munching magic > > pills and listening to repetitive electronic music. % IP networks > > were intended to survive nuclear attack, but 12 year old > > kids with PCs were not part of the threat model. -- mycroft > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > From ashley at aslab.com Thu Aug 9 00:23:18 2001 From: ashley at aslab.com (Ashley Gould) Date: Wed, 8 Aug 2001 21:23:18 -0700 Subject: [rt-users] mod_perl compiled statically: how? In-Reply-To: <3B70EBA4.D7BC57F4@biomax.de>; from Bernhard.Schmalhofer@biomax.de on Wed, Aug 08, 2001 at 09:35:00AM +0200 References: <20010807174008.B10123@dagda.aslab.com> <3B70EBA4.D7BC57F4@biomax.de> Message-ID: <20010808212318.A21459@dagda.aslab.com> I looked Apache-Toolbox over briefly. I tried it the hard way instead. Life story. I will give it a try next time. I did learn a lot though. I finally stummbled upon this good web site: http://theoryx5.uwinnipeg.ca/guide/install/index.html Which gives very great detail on installing mod_perl with this one final jewel: % tar xzvf apache_x.x.x.tar.gz % tar xzvf mod_perl-x.xx.tar.gz % cd mod_perl-x.xx % perl Makefile.PL APACHE_SRC=../apache_x.x.x/src \ DO_HTTPD=1 USE_APACI=1 EVERYTHING=1 % make && make test && make install % cd ../apache_x.x.x % make install This builds Apache statically with mod_perl, installs Apache under the default /usr/local/apache tree and mod_perl into the site_perl hierarchy of your existing Perl installation. All in one step. This really worked. I'm done . Good night. ashley On Wed, Aug 08, 2001 at 09:35:00AM +0200, Bernhard Schmalhofer wrote: > Ashley Gould wrote: > > > > I've seen on the list hints that Mason works better if Mod_perl is > > compiled statically into apache. I have read a good article on > > compiling it as DSO, but I don't understand what ./configure options I > > need to compile mod_perl statically. Can anyone show me the magic > > incantation? > > > > I am only now overcoming a childhood terror of Makefiles. > Hi, > > one possible answer to this is tool called Apache-Toolbox. > Have a look at www.apachetoolbox.com . > > CU, Bernhard > > > ashley > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > -- > ************************************************* > Bernhard Schmalhofer > Software Engineer > Biomax Informatics AG > Lochhamer Str. 11 > 82152 Martinsried, Germany > Tel: +49 89 89 55 74 - 39 > Fax: +49 89 89 55 74 - 25 > mailto:Bernhard.Schmalhofer at biomax.de > http://www.biomax.de > ************************************************* > From seph at commerceflow.com Fri Aug 10 21:07:09 2001 From: seph at commerceflow.com (seph) Date: 10 Aug 2001 18:07:09 -0700 Subject: [rt-users] rt-mailgate and exim Message-ID: <6y8zgrflqa.fsf@seph.commerceflow.com> I recently installed rt2 onto a machine that was using exim as it's MTA. While configuring the various aliases I figured there ought be a better way. So I hacked at my exim.conf for a bit (with help from a friend) and ended up with a machine where I can send mail to rt-queue+action at host, and it will DTRT. basicly I told exim that I had a local user "rt" (I don't) and that - was a prefix and + was a suffix, and that it should send all mail for this user to a transport. The transport just execs rt-mailgate with the relevant command line flags. my end setup will have my hacked exim.conf on the rt2 host, and my domain's main mail server will have aliases like: abuse: rt-abuse+correspond at rt2 I find this much simpler than having big long aliases somewhere. anyhow, I figured I'd share.... in the TRANSPORTS section of my exim.conf I've added: # my rt hack local_delivery_rt: driver = pipe command = "/usr/local/rt2/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${substr_1:$local_part_suffix}}" return_path_add return_output prefix = "" suffix = "" user = www-data and in the DIRECTORS section I've added: localuser_rt: driver = smartuser suffix = +* prefix = *- new_address = ${quote:${lc:${local_part}}}@${domain} transport = local_delivery_rt have fun seph From ashley at aslab.com Fri Aug 10 20:26:54 2001 From: ashley at aslab.com (Ashley Gould) Date: Fri, 10 Aug 2001 17:26:54 -0700 Subject: [rt-users] postfix: rt-mailgait: can't do setuid Message-ID: <20010810172654.P2145@dagda.aslab.com> I did some more fiddling from the command line. Root can send mail by pipe to rt, but normal user cannot: root at rt:/home/ashley # cat tmp/testmail |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond root at rt:/home/ashley # logout ashley at rt:~ >cat tmp/testmail |/usr/local/rt2/bin/rt-mailgate --queue general --action correspond Can't do setuid I've just gotten my second rt2 system up. This one is for production. But I am stuck on one last mail error when I try to post to rt: Aug 10 15:53:48 rt postfix/local[4259]: C89D59B9: to=, relay=local, delay=0, status=bounced (Command died with status 255: "/usr/local/rt2/bin/rt-mailgate --queue general --action correspond". Command output: Can't do setuid ) ^^^^^^^^^^^^^^^ I did not have this issue on my test rt system. I am running RT 2.04, on SuSE 7.2 using postfix Version 20010228pl02. What would be different? I can't say. This probably a postfix question. But why does rt-mailgate want to run setuid? I have set up permissions on the general queue for requesters/everyone to create tickets. Permissions on rt-mailgate: -rwxr-sr-x 1 root rt 15781 Aug 9 17:10 rt-mailgate ^ Perhaps I'm just tired, but i've run out of ideas. ashley From danmc at chariot.net.au Fri Aug 10 22:15:30 2001 From: danmc at chariot.net.au (Dan McLean) Date: Sat, 11 Aug 2001 11:45:30 +0930 Subject: [rt-users] New precise statistics script References: <004101c12141$9348d7e0$26b2c918@videotron.ca> <20010810124217.B11327@mail.boston.com> Message-ID: <010701c1220b$7fd7ac70$0100a8c0@evolution> I think this would be a really usefull function, and one that I could definately use. I have access to some resources in terms of programming staff (although unfortunately even though this is an incredibly usefull project, it would be lowish on the priority scale) , and if you do any sort of modular design, I would be willing to allocate some time to coding modules if you wanted to share some of the work around. Just an offer... -Dan ----- Original Message ----- From: "Shane Landrum" To: "Steve Poirier" Cc: Sent: Saturday, August 11, 2001 2:12 AM Subject: Re: [rt-users] New precise statistics script > On Thu, Aug 09, 2001 at 10:10:06PM -0400, Steve Poirier (steve at inet-technologies.com) wrote: > > Hi all, > > > > I'll begin working on a new script this week-end to send precise global > > statisics. > > > > > What i would like before writing it, is recommendations of what should be > > included in this report and possible options to generate the report (per > > week, per mont etc..) > > I need something like this. Actually, what I'd love to see is > a web-based reporting interface that's configurable in much the same way that > the search interface is. I need the aggregate fields to be adjustable. > > "show me averages by person for how long tickets take to solve" > > "show me averages by queue for how long tickets take to solve" > > "show me totals about how many tickets each person has solved > in each queue, so I can see who handles most of the desktop > support problems." > > "show me a series over time about how our average resolution time > for this queue is changing." > > Perhaps I'd split the query-building into a separate functional > block than the actual report writing, so I could have pluggable > front ends for reporting--- web or email being the obvious ones. > But that's just my pipe dream. > > srl > -- > Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at fsck.com Fri Aug 10 23:08:36 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 23:08:36 -0400 Subject: [rt-users] Hopefully minor problems In-Reply-To: <00d301c120af$7a100380$44001e0a@adlw2k07>; from mfrick@learnedsolutions.com on Thu, Aug 09, 2001 at 06:14:16PM +0930 References: <00d301c120af$7a100380$44001e0a@adlw2k07> Message-ID: <20010810230836.H16358@pallas.fsck.com> I suspect your webrt isn't running as a user with permissions to make the necessary templates dir..... On Thu, Aug 09, 2001 at 06:14:16PM +0930, Matthew Frick wrote: > 1. When I try and comment or reply to an existing message it doesn't show > the text of the pre-existing message. > > 2. I am currently running 1.0.7 and the only queue that is finding the > template > for the content of the message is the queue that was created using the > command line. > > the queues created using the web interface can not find the template. > > did the queues created in the web interface have to be created by the rt > root user or something like that instead of just an rt user with admin > rights?? > > > > what most queues are returning... > > The specified template is missing or inaccessable. > (/usr/local/rt/etc/templates/queues/general/autoreply) > However, the custom content which was supposed to fill the template was: > > > -------------------------------------------- Managed by Request Tracker > > > > Thanks in advance > > Matthew Frick > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From jesse at fsck.com Fri Aug 10 23:12:38 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 23:12:38 -0400 Subject: [rt-users] Urgent problem In-Reply-To: ; from dave@toad.net on Tue, Aug 07, 2001 at 01:15:52PM -0400 References: <28A8734DD7E8D411A2DC0008C786016E010636EB@spider.sc.virata.com> Message-ID: <20010810231238.J16358@pallas.fsck.com> Ok. in rt-mailgate, try adding the line $SquelchReplies = 1; right after the line if ($IsSuspiciousSender || $IsAutoGenerated || $IsALoop) { If it works, this fix will be in 2.0.5 On Tue, Aug 07, 2001 at 01:15:52PM -0400, David C. Troy wrote: > > OK -- seems like the deal is that it sends the correspondence to the > requestor if the requestor is not the owner or another RT user. Is this > maybe a function of loop detection/blocking? > > Makes it hard for our admins to test... > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Tue, 7 Aug 2001, Taylor, Bryant wrote: > > > Hmm, funny thing about that... I just setup the global script to handle all > > my responses either auto, or corrosponeds and resolve and they all work > > find. I did notice however that if you have any global scripts for email > > responses setup and you also have queue scripts setup for email responses > > that you will run into all kinds of problems... this one being the one I > > encounterd yesterday... > > > > > > > > -----Original Message----- > > From: David C. Troy [mailto:dave at toad.net] > > Sent: Tuesday, August 07, 2001 9:29 AM > > To: Billy Gunn > > Cc: rt-users at lists.fsck.com > > Subject: RE: [rt-users] Urgent problem > > > > > > > > Hm -- OK -- this doesn't seem to be changing anything. I'm not talking > > about echoing correspondence received by mailgate from an owner being > > echoed out to requestors -- I think that's what you're talking about. > > > > What I'm talking about is clicking on Reply in the Web UI; right now, > > despite the fact that "Update Type: Response to Requestors" is what's in > > the "Update ticket" window, no response is sent to the requestors. > > > > Can someone confirm that this is abnormal behavior? Seems really > > unintuitive that "response to requestors" would ever not send mail to > > requestors. > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > On Tue, 7 Aug 2001, Billy Gunn wrote: > > > > > I had the same issue. Replies are not configured by default. You need to > > > create a scrip to reply for each queue. The neccesary scrip might look > > like: > > > > > > OnCorrespond NotifyRequestors with template > > > > > > Cheers, > > > Billy > > > > > > -----Original Message----- > > > From: rt-users-admin at lists.fsck.com > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > > > Sent: Tuesday, August 07, 2001 10:12 AM > > > To: rt-users at lists.fsck.com > > > Subject: [rt-users] Urgent problem > > > > > > > > > > > > Hey all -- > > > > > > It just came to my attention that my 2.0.4 RT installation is not sending > > > mail to requestors that is entered in via the web interface. That is: > > > > > > - Requestor sends mail to queue > > > - Ticket is opened, autoreply scrip is executed > > > - Staff chooses "reply" from Web GUI, enters msg > > > - Msg is recorded in DB but not sent to requestor via sendmail > > > > > > Path to sendmail seems to be right; mail from this machine to same > > > requestors work OK. Have not tried 'sendmailpipe' options mostly because > > > I don't know what that is and have wanted to stick to simplicity first. I > > > don't see any logs on what may or may not be happening. > > > > > > This is RH 7.1 with sendmail 8.11.2. > > > > > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > > > -- can that be changed to something else? If so, where? > > > > > > Thanks, > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From jesse at fsck.com Fri Aug 10 23:13:31 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 23:13:31 -0400 Subject: [rt-users] Urgent problem In-Reply-To: <20010810231238.J16358@pallas.fsck.com>; from jesse@fsck.com on Fri, Aug 10, 2001 at 11:12:38PM -0400 References: <28A8734DD7E8D411A2DC0008C786016E010636EB@spider.sc.virata.com> <20010810231238.J16358@pallas.fsck.com> Message-ID: <20010810231331.K16358@pallas.fsck.com> Ack. I hit send too fast that would be add the line $ErrorsTo = $RT::OwnerEmail; > right after the line > > if ($IsSuspiciousSender || $IsAutoGenerated || $IsALoop) { > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > On Tue, 7 Aug 2001, Taylor, Bryant wrote: > > > > > Hmm, funny thing about that... I just setup the global script to handle all > > > my responses either auto, or corrosponeds and resolve and they all work > > > find. I did notice however that if you have any global scripts for email > > > responses setup and you also have queue scripts setup for email responses > > > that you will run into all kinds of problems... this one being the one I > > > encounterd yesterday... > > > > > > > > > > > > -----Original Message----- > > > From: David C. Troy [mailto:dave at toad.net] > > > Sent: Tuesday, August 07, 2001 9:29 AM > > > To: Billy Gunn > > > Cc: rt-users at lists.fsck.com > > > Subject: RE: [rt-users] Urgent problem > > > > > > > > > > > > Hm -- OK -- this doesn't seem to be changing anything. I'm not talking > > > about echoing correspondence received by mailgate from an owner being > > > echoed out to requestors -- I think that's what you're talking about. > > > > > > What I'm talking about is clicking on Reply in the Web UI; right now, > > > despite the fact that "Update Type: Response to Requestors" is what's in > > > the "Update ticket" window, no response is sent to the requestors. > > > > > > Can someone confirm that this is abnormal behavior? Seems really > > > unintuitive that "response to requestors" would ever not send mail to > > > requestors. > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > On Tue, 7 Aug 2001, Billy Gunn wrote: > > > > > > > I had the same issue. Replies are not configured by default. You need to > > > > create a scrip to reply for each queue. The neccesary scrip might look > > > like: > > > > > > > > OnCorrespond NotifyRequestors with template > > > > > > > > Cheers, > > > > Billy > > > > > > > > -----Original Message----- > > > > From: rt-users-admin at lists.fsck.com > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > > > > Sent: Tuesday, August 07, 2001 10:12 AM > > > > To: rt-users at lists.fsck.com > > > > Subject: [rt-users] Urgent problem > > > > > > > > > > > > > > > > Hey all -- > > > > > > > > It just came to my attention that my 2.0.4 RT installation is not sending > > > > mail to requestors that is entered in via the web interface. That is: > > > > > > > > - Requestor sends mail to queue > > > > - Ticket is opened, autoreply scrip is executed > > > > - Staff chooses "reply" from Web GUI, enters msg > > > > - Msg is recorded in DB but not sent to requestor via sendmail > > > > > > > > Path to sendmail seems to be right; mail from this machine to same > > > > requestors work OK. Have not tried 'sendmailpipe' options mostly because > > > > I don't know what that is and have wanted to stick to simplicity first. I > > > > don't see any logs on what may or may not be happening. > > > > > > > > This is RH 7.1 with sendmail 8.11.2. > > > > > > > > Other small question: when RT autoreplies, it uses 'RT' as the gecos name > > > > -- can that be changed to something else? If so, where? > > > > > > > > Thanks, > > > > Dave > > > > > > > > ===================================================================== > > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > There are no supercomputer applications that are solvable that cannot be solved > in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. > -Tanj > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Mary had a crypto key / She kept it in escrow And everything that Mary said / The Feds were sure to know" -- Sam Simpson From jesse at fsck.com Fri Aug 10 23:30:21 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 23:30:21 -0400 Subject: [rt-users] Small patch for GUI In-Reply-To: ; from martin@schapendonk.org on Tue, Aug 07, 2001 at 11:30:36AM +0200 References: Message-ID: <20010810233021.M16358@pallas.fsck.com> Actually, the fix is to WebRT/html/index.html, but yes, thanks. This will be in 2.0.5, along with a bunch of other similar fixes. On Tue, Aug 07, 2001 at 11:30:36AM +0200, Martin Schapendonk wrote: > Hi, > > Please note that this email is in "I fixed this tiny little GUI display > detail" mode, so nothing really important is in here :-) > > I noticed that the "[Home]" tab never gets 'greyed' as it is selected. > It should be, because Search and Configuration are when I click on them. > > I made a small (I mean really, really small) patch for RT, which > corrects this problem. > > In /path/to/rt2/WebRT/data/obj/STANDARD/index.html you'll find the line > > $m->comp('/Elements/Tabs'); > (around line 16 or something) > > It should read: > $m->comp('/Elements/Tabs', current_toptab => ''); > > Regards, > > Martin > > -- > Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 > Student Information Systems and Management at Tilburg University > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Gur SOV jnagf gb znxr guvf fvt vyyrtny. From jesse at fsck.com Fri Aug 10 23:41:42 2001 From: jesse at fsck.com (Jesse) Date: Fri, 10 Aug 2001 23:41:42 -0400 Subject: [rt-users] newbie questions... In-Reply-To: ; from Stuart.Campbell@cwo.com.au on Mon, Aug 06, 2001 at 04:51:44PM +1000 References: Message-ID: <20010810234142.O16358@pallas.fsck.com> On Mon, Aug 06, 2001 at 04:51:44PM +1000, Stuart Campbell wrote: > Howdy, > > 1 : The manuals etc at http://www.helgrim.com/rtdocs/ are a little bit > 'lean'. I dont mean to critisize but I didnt find them of much use for > explaining both installation, administration and general use of RT. Are > these documents a work in progress? Are any other documents available? They're very much a work in progress. If you have additions, we'd greatly appreciate them. > 2 : I would like to use the RT system soley via the web interface. I'm > anticipating approx. 10 staff to use the system at varying levels. Is it > possible to create a user account for web access but restrict the ability to > set the configuration? When I logged on to the 'bug system' available at : > http://fsck.com/rt2/NoAuth/Buglist.html I was surprised that I could > actually access the configuration screens? This got answered before, but any "administrative user" (As opposed to "end user") can see the configuration screens but not actually see or manipulate data he doesn't have rights to. > 3 : I am not sure I understand the intended use of keywords. My best > guess is that the keyword structure is used to further refine problem > classification, beyond creating a ticket in a specific queue. Since the > process of specifying keywords for a ticket does not appear in the process > of creating a ticket, I am not sure my understanding is correct? The first screen you see when creating a ticket is the absolute basics for "quick" creation of tickets. It then drops you into the ticket display and update screens, where you can do things like add keywords to your heart's content. > Many thanks, > Stuart Campbell > > Cable & Wireless Global Card Services > Australia > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Any e-mail sent to the SLA will immediately become the intellectual property of the SLA and the author of said message will enter into a period of indentured servitude which will last for a period of time no less than seven years. From dave at airflash.com Sat Aug 11 20:05:16 2001 From: dave at airflash.com (David Allan) Date: Sat, 11 Aug 2001 20:05:16 -0400 Subject: [rt-users] New precise statistics script References: <004101c12141$9348d7e0$26b2c918@videotron.ca> <20010810124217.B11327@mail.boston.com> <010701c1220b$7fd7ac70$0100a8c0@evolution> Message-ID: <3B75C83C.82F525B9@airflash.com> I agree that this would be highly useful and would also be willing to do some module coding. Looking at the task, it seems to be fairly divisible, although I haven't put too much thought into it. Dave Dan McLean wrote: > I think this would be a really usefull function, and one that I could > definately use. I have access to some resources in terms of programming > staff (although unfortunately even though this is an incredibly usefull > project, it would be lowish on the priority scale) , and if you do any sort > of modular design, I would be willing to allocate some time to coding > modules if you wanted to share some of the work around. > > Just an offer... > > -Dan > ----- Original Message ----- > From: "Shane Landrum" > To: "Steve Poirier" > Cc: > Sent: Saturday, August 11, 2001 2:12 AM > Subject: Re: [rt-users] New precise statistics script > > > On Thu, Aug 09, 2001 at 10:10:06PM -0400, Steve Poirier > (steve at inet-technologies.com) wrote: > > > Hi all, > > > > > > I'll begin working on a new script this week-end to send precise global > > > statisics. > > > > > > > > What i would like before writing it, is recommendations of what should > be > > > included in this report and possible options to generate the report (per > > > week, per mont etc..) > > > > I need something like this. Actually, what I'd love to see is > > a web-based reporting interface that's configurable in much the same way > that > > the search interface is. I need the aggregate fields to be adjustable. > > > > "show me averages by person for how long tickets take to solve" > > > > "show me averages by queue for how long tickets take to solve" > > > > "show me totals about how many tickets each person has solved > > in each queue, so I can see who handles most of the desktop > > support problems." > > > > "show me a series over time about how our average resolution time > > for this queue is changing." > > > > Perhaps I'd split the query-building into a separate functional > > block than the actual report writing, so I could have pluggable > > front ends for reporting--- web or email being the obvious ones. > > But that's just my pipe dream. > > > > srl > > -- > > Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From teo.dehesselle at uts.edu.au Sun Aug 12 19:37:46 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Mon, 13 Aug 2001 09:37:46 +1000 Subject: [rt-users] Serial Num Kludge Message-ID: <3B77134A.3FE74345@uts.edu.au> We're doing a phased transition to RT2 - I hope to have 'them' using rt2 very soon. In the meantime, The serial number in RT2 is 600+, while our RT1 serial num is 4000+. Will it break anything if I temporarily change a ticket's id to '4999', create a new ticket, and then change the '4999' back to '6xx' ? I ask this because it's already been done. I have a complete backup of the mysql database to fall back on if I need to. Did I just dig a hole for myself ? Also, is it dangerous to purge out old tickets? This is sorta the same question, I guess - will RT mind if there are gaps in the 'id' namespace ? -- Teo de H*sselle | Fly Windows NT: All the passengers carry their seats out | onto the tarmac, placing the chairs in the outline of a | plane. They all sit down, flap their arms and make jet | swooshing sounds as if they are flying. From jesse at fsck.com Sun Aug 12 19:49:37 2001 From: jesse at fsck.com (Jesse) Date: Sun, 12 Aug 2001 19:49:37 -0400 Subject: [rt-users] Serial Num Kludge In-Reply-To: <3B77134A.3FE74345@uts.edu.au>; from teo.dehesselle@uts.edu.au on Mon, Aug 13, 2001 at 09:37:46AM +1000 References: <3B77134A.3FE74345@uts.edu.au> Message-ID: <20010812194937.G16358@pallas.fsck.com> On Mon, Aug 13, 2001 at 09:37:46AM +1000, Teo de Hesselle wrote: > > We're doing a phased transition to RT2 - I hope to have 'them' using rt2 > very soon. In the meantime, The serial number in RT2 is 600+, while our > RT1 serial num is 4000+. Uh. you're going to run into a lot of problems with tickets from RT1 and RT2 that have the same serial number. > Will it break anything if I temporarily change a ticket's id to '4999', > create a new ticket, and then change the '4999' back to '6xx' ? That should be a fine kludge. ;) > I ask this because it's already been done. I have a complete backup of > the mysql database to fall back on if I need to. Did I just dig a hole > for myself ? > > Also, is it dangerous to purge out old tickets? This is sorta the same > question, I guess - will RT mind if there are gaps in the 'id' namespace > ? Well, RT may get somewhat confused if someoen tries to do something to a purged ticket... > -- > Teo de H*sselle | Fly Windows NT: All the passengers carry their seats > out > | onto the tarmac, placing the chairs in the outline of > a > | plane. They all sit down, flap their arms and make jet > | swooshing sounds as if they are flying. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Pelcgb-serrqbz abj! From teo.dehesselle at uts.edu.au Mon Aug 13 01:37:05 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Mon, 13 Aug 2001 15:37:05 +1000 Subject: [rt-users] Statistics - Done! Message-ID: <3B776781.B87AA7D1@uts.edu.au> I've knocked a statistics page together: http://peabody.itd.uts.edu.au/rt2stats/ Comments would be appreciated. Notice that the data you can see at the above URL is test data, and is not representative of our RT installation. If anyone is interested, I'll put the source up. It's a standalone perl script, which interfaces directly with DBI databases. it should be extremely portable, as there isn't any fancy tricks in it. Also, how do I put a regular.cgi into the rt virtualhost ? -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From feargal at thecia.ie Mon Aug 13 05:36:02 2001 From: feargal at thecia.ie (Feargal Reilly) Date: Mon, 13 Aug 2001 10:36:02 +0100 Subject: [rt-users] Statistics - Done! In-Reply-To: <3B776781.B87AA7D1@uts.edu.au> References: <3B776781.B87AA7D1@uts.edu.au> Message-ID: <20010813103602.49854241.feargal@thecia.ie> On Mon, 13 Aug 2001 15:37:05 +1000 Teo de Hesselle wrote: > > I've knocked a statistics page together: > > http://peabody.itd.uts.edu.au/rt2stats/ > > Comments would be appreciated. Notice that the data you can see at the > above URL is test data, and is not representative of our RT installation. Just the sort of thing that people are looking for methinks. Put up the source though, I'm kinda in the mood for playing with gd. The way to middle-management's heart is through his pie-charts. > If anyone is interested, I'll put the source up. It's a standalone perl > script, which interfaces directly with DBI databases. it should be > extremely portable, as there isn't any fancy tricks in it. Does it physically generate a file for each day? If so, at least name the month directories by monthname - all those numbers will only confuse the suits. > Also, how do I put a regular.cgi into the rt virtualhost ? The same way you put it into your main server - VirtualHost Directive take most of the normal directives. > -- > T?o de Hesselle, | Kites rise highest against > Unix Systems Administrator | the wind -- not with it. > | > University of Technology, Sydney | -- Winston Churchill > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- Feargal Reilly, Systems Administrator, The CIA. -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available URL: From spv at gospelcom.net Mon Aug 13 09:32:13 2001 From: spv at gospelcom.net (Sherrill (Pei-chih) Verbrugge) Date: Mon, 13 Aug 2001 09:32:13 -0400 (EDT) Subject: [rt-users] Mason error Message-ID: Hi, I have emailed this to rt-devel on Aug. 4, but I haven't got any response yet. Does anyone have experienced this kind of errors? Thanks. I am getting some Mason errors every time I hit Listing.html page, in particular the queue link (such as general) and Search link. Have anyone seen this kind of errors before? I didn't find it in the mailing list. My rt.log file has this line "Can't upgrade that kind of scalar during global destruction." I start to see these Mason errors after the perl-ldap-0.24 and Convert-ASNI-0.12 perl modules are installed. But I am not sure if there are any connections. It is used to run fine, and I can't think of any other changes are made to that RT machine. I am using RH6.1, MySQL-3.23.40 and RT-2-0-4. Please help. Thank you! Sherrill ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sherrill (Pei-chih) Verbrugge http://www.gospelcom.net http://bible.gospelcom.net ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -------------- next part -------------- An HTML attachment was scrubbed... URL: From simon at onyx.net Mon Aug 13 09:40:28 2001 From: simon at onyx.net (Simon Woodward) Date: 13 Aug 2001 14:40:28 +0100 Subject: [rt-users] New precise statistics script In-Reply-To: <004101c12141$9348d7e0$26b2c918@videotron.ca> References: <004101c12141$9348d7e0$26b2c918@videotron.ca> Message-ID: <997710029.12110.33.camel@brockrigg.onyx.net> This is just what RT needs !! ;-) ... if you noticed my mail to the list a couple of weeks ago, we are just in the process of implimenting RT2 and this kind of analysis is exactly what management want (oh they love their little stats and graphs ;-) ) ... what would also be good is a breakdown of per queue and per user on a per month/week/day etc. Simon. From simon at onyx.net Mon Aug 13 09:45:49 2001 From: simon at onyx.net (Simon Woodward) Date: 13 Aug 2001 14:45:49 +0100 Subject: [rt-users] Statistics - Done! In-Reply-To: <3B776781.B87AA7D1@uts.edu.au> References: <3B776781.B87AA7D1@uts.edu.au> Message-ID: <997710349.11896.38.camel@brockrigg.onyx.net> > Also, how do I put a regular.cgi into the rt virtualhost ? When I started playing with something like this, I did it this way: ScriptAlias /stats /usr/local/rt2/stats SetHandler cgi-script And yes, can you put the src up please ? Thanks, Simon. From simon at onyx.net Mon Aug 13 09:56:09 2001 From: simon at onyx.net (Simon Woodward) Date: 13 Aug 2001 14:56:09 +0100 Subject: [rt-users] Statistics - Done! In-Reply-To: <3B776781.B87AA7D1@uts.edu.au> References: <3B776781.B87AA7D1@uts.edu.au> Message-ID: <997710969.12485.46.camel@brockrigg.onyx.net> > Comments would be appreciated Its very nice and a great breakdown, the only thing I would say that could be a useful extra is to have a breakdown on a per queue as well as per user ... something configurable would be cool idea (via a web form, with dropdowns or something, ie show me a breakdown of all tickets in queue blah between dates x and y or something ?) Simon. From brian at capital-internet.net Mon Aug 13 11:01:59 2001 From: brian at capital-internet.net (Brian Beaulieu) Date: Mon, 13 Aug 2001 10:01:59 -0500 Subject: [rt-users] SearchBuilder Message-ID: <3B77EBE7.950C7C8F@capital-internet.net> Hello, I apologize if this question has been asked before.. I searched quite a bit before posting.. Version: Rt 2.0.4 OS: FreeBSD 4.3 Perl: 5.6.1 DBIx, DBI, DBD::Pg etc.. are all installed. SearchBuilder as well. This is the error I get when running 'rtadmin --user "brian" --create' Couldn't load from the users database. Can't call method "fetchrow" on an undefined value at /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 352. Permissions aren't a problem with PostgreSQL.. as far as connecting. Any ideas? Thanks, Brian From darrell at magpage.com Mon Aug 13 11:35:21 2001 From: darrell at magpage.com (Darrell Hyde) Date: Mon, 13 Aug 2001 11:35:21 -0400 (EDT) Subject: [rt-users] mailgate problem... Message-ID: I'm getting this error returned to some of my users when they create tickets via email. Anyone ever sene this before? The original message was received at Mon, 13 Aug 2001 11:25:33 -0400 from [x.x.x.x] ----- The following addresses had permanent fatal errors ----- "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action correspond" (expanded from: ) ----- Transcript of session follows ----- Can't call method "phrase" on an undefined value at /usr/local/rt2/bin/rt-mailgate line 616, chunk 8. 554 "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action correspond"...unknown mailer error 255 Has anyone else seen this? - Darrell From darrell at magpage.com Mon Aug 13 12:51:42 2001 From: darrell at magpage.com (Darrell Hyde) Date: Mon, 13 Aug 2001 12:51:42 -0400 (EDT) Subject: [rt-users] mailgate problem... In-Reply-To: Message-ID: This was from rt-2.0.1. I've since upgraded to 2.0.4 and I'm still getting the same error, just on a different line. It appears to be an issue with how the mail is sent. Here's what I mean: This session will result in the error being returned to the requestor: 220 X1 NT-ESMTP Server xxx.com (IMail 6.06 111601-1) helo xxx.com 250 hello xxx.com mail from: 250 ok rcpt to: 250 ok its for data 354 ok, send it; end with . text . 250 Message queued This session however, will result in proper delivery sans error message: 220 X1 NT-ESMTP Server xxx.com (IMail 6.06 111606-1) helo xxx.com 250 hello xxx.com mail from: 250 ok rcpt to: 250 ok its for data 354 ok, send it; end with . From: To: Subject: This one will work text . 250 Message queued Including From & To in the body are not required per sendmail's RFC, but perhaps RT requires them. Also, FYI, the RT isn't running NT as these logs might lead you to believe, the NT IMail server is our primary MX and RT's addresses are aliases to the linux box I have RT running on. - Darrell On Mon, 13 Aug 2001, Darrell Hyde wrote: > I'm getting this error returned to some of my users when they create > tickets via email. Anyone ever sene this before? > > The original message was received at Mon, 13 Aug 2001 11:25:33 -0400 > from [x.x.x.x] > > ----- The following addresses had permanent fatal errors ----- > "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action correspond" > (expanded from: ) > > ----- Transcript of session follows ----- > Can't call method "phrase" on an undefined value at > /usr/local/rt2/bin/rt-mailgate line 616, chunk 8. > 554 "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action > correspond"...unknown mailer error 255 > > Has anyone else seen this? > > - Darrell > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at fsck.com Mon Aug 13 13:10:18 2001 From: jesse at fsck.com (Jesse) Date: Mon, 13 Aug 2001 13:10:18 -0400 Subject: [rt-users] mailgate problem... In-Reply-To: ; from darrell@magpage.com on Mon, Aug 13, 2001 at 12:51:42PM -0400 References: Message-ID: <20010813131018.F16358@pallas.fsck.com> Interesting. But my take on RFC 2822 is that the _Body_ is optional, but that headers ARE NOT: A message consists of header fields (collectively called "the header of the message") followed, optionally, by a body. The header is a sequence of lines of characters with special syntax as defined in this standard. The body is simply a sequence of characters that follows the header and is separated from the header by an empty line (i.e., a line with nothing preceding the CRLF). (from ftp://ftp.isi.edu/in-notes/rfc2822.txt) Fix the busted MTA or MUA that's generating messages without headers. -j On Mon, Aug 13, 2001 at 12:51:42PM -0400, Darrell Hyde wrote: > This was from rt-2.0.1. I've since upgraded to 2.0.4 and I'm still getting > the same error, just on a different line. It appears to be an issue with > how the mail is sent. Here's what I mean: > > This session will result in the error being returned to the requestor: > > 220 X1 NT-ESMTP Server xxx.com (IMail 6.06 111601-1) > helo xxx.com > 250 hello xxx.com > mail from: > 250 ok > rcpt to: > 250 ok its for > data > 354 ok, send it; end with . > text > . > 250 Message queued > > This session however, will result in proper delivery sans error message: > > 220 X1 NT-ESMTP Server xxx.com (IMail 6.06 111606-1) > helo xxx.com > 250 hello xxx.com > mail from: > 250 ok > rcpt to: > 250 ok its for > data > 354 ok, send it; end with . > From: > To: > Subject: This one will work > > text > . > 250 Message queued > > Including From & To in the body are not required per sendmail's RFC, but > perhaps RT requires them. Also, FYI, the RT isn't running NT as these > logs might lead you to believe, the NT IMail server is our primary MX and > RT's addresses are aliases to the linux box I have RT running on. > > - Darrell > > > On Mon, 13 Aug 2001, Darrell Hyde wrote: > > > I'm getting this error returned to some of my users when they create > > tickets via email. Anyone ever sene this before? > > > > The original message was received at Mon, 13 Aug 2001 11:25:33 -0400 > > from [x.x.x.x] > > > > ----- The following addresses had permanent fatal errors ----- > > "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action correspond" > > (expanded from: ) > > > > ----- Transcript of session follows ----- > > Can't call method "phrase" on an undefined value at > > /usr/local/rt2/bin/rt-mailgate line 616, chunk 8. > > 554 "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action > > correspond"...unknown mailer error 255 > > > > Has anyone else seen this? > > > > - Darrell > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 pretty soon we're going to HAVE to have hypertext mail! --Tim Berners Lee. (8 Jan 1993 on www-talk) From allbery at ece.cmu.edu Mon Aug 13 13:30:55 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Mon, 13 Aug 2001 13:30:55 -0400 Subject: [rt-users] mailgate problem... In-Reply-To: <20010813131018.F16358@pallas.fsck.com> References: <20010813131018.F16358@pallas.fsck.com> Message-ID: <37610000.997723855@hilfy.ece.cmu.edu> On Monday, August 13, 2001 13:10:18 -0400, Jesse wrote: +----- | Interesting. But my take on RFC 2822 is that the _Body_ is optional, but | that headers ARE NOT: +--->8 Technically correct, but /bin/mail on most commercial Unix systems doesn't create headers. It would be best to deal with this somehow. -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From darrell at magpage.com Mon Aug 13 14:10:18 2001 From: darrell at magpage.com (Darrell Hyde) Date: Mon, 13 Aug 2001 14:10:18 -0400 (EDT) Subject: [rt-users] mailgate problem... In-Reply-To: <37610000.997723855@hilfy.ece.cmu.edu> Message-ID: Upgrading sendmail (from 8.9.3 - yuck) to latest stable (8.11.5) seems to have fixed this. Thanks for the input. - Darrell Darrell Hyde - Director of Technology Magpage Internet Services, Inc. e: darrell at magpage.com v: 800.250.2990 x224 w: www.magpage.com f: 215.972.5303 On Mon, 13 Aug 2001, Brandon S. Allbery KF8NH wrote: > On Monday, August 13, 2001 13:10:18 -0400, Jesse wrote: > +----- > | Interesting. But my take on RFC 2822 is that the _Body_ is optional, but > | that headers ARE NOT: > +--->8 > > Technically correct, but /bin/mail on most commercial Unix systems doesn't > create headers. It would be best to deal with this somehow. > > -- > brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net > system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu > electrical and computer engineering KF8NH > carnegie mellon university [linux: proof of the million monkeys theory] > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at Inet-technologies.com Mon Aug 13 14:57:57 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 13 Aug 2001 14:57:57 -0400 Subject: [rt-users] Statistics - Done! References: <3B776781.B87AA7D1@uts.edu.au> Message-ID: <018301c12429$dea997c0$f807dad8@inetinteractif.com> Yes this would be great if you put the src online Regards, __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Teo de Hesselle" To: Sent: August 13, 2001 01:37 Subject: [rt-users] Statistics - Done! > > I've knocked a statistics page together: > > http://peabody.itd.uts.edu.au/rt2stats/ > > Comments would be appreciated. Notice that the data you can see at the > above URL is test data, and is not representative of our RT installation. > > If anyone is interested, I'll put the source up. It's a standalone perl > script, which interfaces directly with DBI databases. it should be > extremely portable, as there isn't any fancy tricks in it. > > Also, how do I put a regular.cgi into the rt virtualhost ? > > -- > T?o de Hesselle, | Kites rise highest against > Unix Systems Administrator | the wind -- not with it. > | > University of Technology, Sydney | -- Winston Churchill > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From oli at isnic.is Mon Aug 13 21:00:43 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Tue, 14 Aug 2001 01:00:43 +0000 Subject: [rt-users] Incoming email to RT Message-ID: <20010814010043.B26930@isnic.is> Hi, Would it not be possible to make the email parser read the "In-Reply-To:" and use that to put a reply in the correct place if that matches but the ticket number in the subject is missing? Oli -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From steve at Inet-technologies.com Mon Aug 13 21:19:32 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 13 Aug 2001 21:19:32 -0400 Subject: [rt-users] Incoming email to RT References: <20010814010043.B26930@isnic.is> Message-ID: <000501c1245f$2ceff160$f807dad8@inetinteractif.com> How would you determine to wich ticket # the reply belong if the person corresponded with you more than once. __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Olafur Osvaldsson" To: Sent: August 13, 2001 21:00 Subject: [rt-users] Incoming email to RT > Hi, > Would it not be possible to make the email parser read the "In-Reply-To:" and > use that to put a reply in the correct place if that matches but the ticket > number in the subject is missing? > > Oli > > -- > Olafur Osvaldsson > Systems Administrator > Internet Iceland inc. > Tel: +354 525-5291 > Email: oli at isnic.is > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From byap at aol.net.au Mon Aug 13 21:52:16 2001 From: byap at aol.net.au (Brandon Yap) Date: Tue, 14 Aug 2001 11:52:16 +1000 (EST) Subject: [rt-users] Error creating tickets via email Message-ID: Hello, I've installed RT 2.0.4 and i've imported everything we had from the 1.0.x series into the rt2 database. Everything seems to work fine with the exception of the mail gateway. I've modified /etc/aliases with the new syntax of "/opt/rt2/bin/rt-mailgate --queue queuename --action correspond", run newaliases, and I keep getting errors back from the rt system. The error message is stated below. There has been an error: There has been an error with your request: I've checked the permissions for the queue and enabled create ticket so I don't think it's a permissions problem. I know that a few ppl have been getting this message and i've followed the directions suggested ranging from checking if rt-mailgate is the correct version, to running newaliases again. Still no luck. p.s The mail gateway from the 1.0.x series worked fine, it's only the 2.0.x series that I can't get working. If anyone has any ideas or insights into why this is happening, I would appreciate any help available, no matter how small. Thank you kindly -- Brandon Yap System Administrator, Operations AOL Australia Ph: +61 2 94190449 SN: brandonyap email: byap at aol.net.au From byap at aol.net.au Mon Aug 13 22:17:45 2001 From: byap at aol.net.au (Brandon Yap) Date: Tue, 14 Aug 2001 12:17:45 +1000 (EST) Subject: [rt-users] Error creating tickets via email In-Reply-To: Message-ID: Got it! Sorry ppl, browsing again through the rt-users archives, I found Jesse's mail to someone else with this message. I had a look in /etc/smrsh/ and found that the symlink rt-mailgate pointed to the old rt-mailgate file. I relinked it and it works now :) On Tue, 14 Aug 2001, Brandon Yap wrote: > Hello, > > I've installed RT 2.0.4 and i've imported everything we had from the 1.0.x > series into the rt2 database. > Everything seems to work fine with the exception of the mail gateway. I've > modified /etc/aliases with the new syntax of "/opt/rt2/bin/rt-mailgate > --queue queuename --action correspond", run newaliases, and I keep getting > errors back from the rt system. The error message is stated below. > > There has been an error: > There has been an error with your request: > > I've checked the permissions for the queue and enabled create ticket so I > don't think it's a permissions problem. > > I know that a few ppl have been getting this message and i've followed the > directions suggested ranging from checking if rt-mailgate is the correct > version, to running newaliases again. Still no luck. > p.s The mail gateway from the 1.0.x series worked fine, it's only the > 2.0.x series that I can't get working. > > If anyone has any ideas or insights into why this is happening, I would > appreciate any help available, no matter how small. > > Thank you kindly > > -- Brandon Yap System Administrator, Operations AOL Australia Ph: +61 2 94190449 SN: brandonyap email: byap at aol.net.au From oli at isnic.is Mon Aug 13 22:25:00 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Tue, 14 Aug 2001 02:25:00 +0000 Subject: [rt-users] Incoming email to RT In-Reply-To: <000501c1245f$2ceff160$f807dad8@inetinteractif.com>; from steve@Inet-technologies.com on Mon, Aug 13, 2001 at 09:19:32PM -0400 References: <20010814010043.B26930@isnic.is> <000501c1245f$2ceff160$f807dad8@inetinteractif.com> Message-ID: <20010814022500.A30325@isnic.is> When a reply is made from RT it makes a MessageId wich consists of a few things: Message-Id: If I remember correctly it allways starts with "rt-", following with the ticket number, a transaction ID and a random number, then the @ sign and ends with $rtname So when a mail client puts a "In-Reply-To: " in the header of the message, RT should know it is for ticket number 2, right? Oli On Mon, 13 Aug 2001, Steve Poirier wrote: > How would you determine to wich ticket # the reply belong if the person > corresponded with you more than once. > __ > Steve Poirier > Directeur d?veloppement / Projet Manager > Inet Technologies Inc. > > > > ----- Original Message ----- > From: "Olafur Osvaldsson" > To: > Sent: August 13, 2001 21:00 > Subject: [rt-users] Incoming email to RT > > > > Hi, > > Would it not be possible to make the email parser read the "In-Reply-To:" > and > > use that to put a reply in the correct place if that matches but the > ticket > > number in the subject is missing? > > > > Oli > > > > -- > > Olafur Osvaldsson > > Systems Administrator > > Internet Iceland inc. > > Tel: +354 525-5291 > > Email: oli at isnic.is > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From jesse at fsck.com Tue Aug 14 00:01:16 2001 From: jesse at fsck.com (Jesse) Date: Tue, 14 Aug 2001 00:01:16 -0400 Subject: [rt-users] Incoming email to RT In-Reply-To: <20010814022500.A30325@isnic.is>; from oli@isnic.is on Tue, Aug 14, 2001 at 02:25:00AM +0000 References: <20010814010043.B26930@isnic.is> <000501c1245f$2ceff160$f807dad8@inetinteractif.com> <20010814022500.A30325@isnic.is> Message-ID: <20010814000116.O16358@pallas.fsck.com> And on top of that, RT actually keeps track of message IDs in the database. It wouldn't be that hard to pull off. Though you would run into issues with users who reply and cut out all the content and the ticket id in an attempt to create a new ticket (It happens more often than you'd think). I'd look at a patch if you put it together. -j On Tue, Aug 14, 2001 at 02:25:00AM +0000, Olafur Osvaldsson wrote: > When a reply is made from RT it makes a MessageId wich consists of a few things: > > Message-Id: > > If I remember correctly it allways starts with "rt-", following with the ticket > number, a transaction ID and a random number, then the @ sign and ends with > $rtname > > So when a mail client puts a "In-Reply-To: " in > the header of the message, RT should know it is for ticket number 2, right? > > Oli > > On Mon, 13 Aug 2001, Steve Poirier wrote: > > > How would you determine to wich ticket # the reply belong if the person > > corresponded with you more than once. > > __ > > Steve Poirier > > Directeur d?veloppement / Projet Manager > > Inet Technologies Inc. > > > > > > > > ----- Original Message ----- > > From: "Olafur Osvaldsson" > > To: > > Sent: August 13, 2001 21:00 > > Subject: [rt-users] Incoming email to RT > > > > > > > Hi, > > > Would it not be possible to make the email parser read the "In-Reply-To:" > > and > > > use that to put a reply in the correct place if that matches but the > > ticket > > > number in the subject is missing? > > > > > > Oli > > > > > > -- > > > Olafur Osvaldsson > > > Systems Administrator > > > Internet Iceland inc. > > > Tel: +354 525-5291 > > > Email: oli at isnic.is > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > -- > Olafur Osvaldsson > Systems Administrator > Internet Iceland inc. > Tel: +354 525-5291 > Email: oli at isnic.is > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From Rafael.Corvalan at linkvest.com Mon Aug 13 18:26:39 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Tue, 14 Aug 2001 00:26:39 +0200 Subject: [rt-users] Parent? Children? Depends on? Depended on by? Message-ID: Hi, Who can point me on any document, README or anything that could let me understant what dows "Parent" and "Depends on" mean? Not in "english" but what is their meaning to RT. Is it just formal, or if I declare a ticket beeing the children of another it means that when I change the status of one something will happen on the other? And for "Depends on"? If there is just a FAQ or README about that please let me know. Thanks Rafael From jesse at fsck.com Tue Aug 14 00:19:47 2001 From: jesse at fsck.com (Jesse) Date: Tue, 14 Aug 2001 00:19:47 -0400 Subject: [rt-users] Parent? Children? Depends on? Depended on by? In-Reply-To: ; from Rafael.Corvalan@linkvest.com on Tue, Aug 14, 2001 at 12:26:39AM +0200 References: Message-ID: <20010814001947.R16358@pallas.fsck.com> At this point, they're informational, though scrips can be written to take them into account and do things. On Tue, Aug 14, 2001 at 12:26:39AM +0200, Rafael Corvalan wrote: > Hi, > Who can point me on any document, README or anything that could let me > understant what dows "Parent" and "Depends on" mean? > Not in "english" but what is their meaning to RT. Is it just formal, or > if I declare a ticket beeing the children of another it means that when > I change the status of one something will happen on the other? And for > "Depends on"? > If there is just a FAQ or README about that please let me know. > Thanks > Rafael > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From jesse at fsck.com Tue Aug 14 00:17:55 2001 From: jesse at fsck.com (Jesse) Date: Tue, 14 Aug 2001 00:17:55 -0400 Subject: [rt-users] Mason error In-Reply-To: ; from spv@gospelcom.net on Mon, Aug 13, 2001 at 09:32:13AM -0400 References: Message-ID: <20010814001755.Q16358@pallas.fsck.com> Sounds like you're missing one of the new dependencies in 2.0.4 try rerunning make testdeps and make fixdeps On Mon, Aug 13, 2001 at 09:32:13AM -0400, Sherrill (Pei-chih) Verbrugge wrote: > Hi, > > I have emailed this to rt-devel on Aug. 4, but I haven't got any response > yet. Does anyone have experienced this kind of errors? Thanks. > > I am getting some Mason errors every time I hit Listing.html page, in > particular the queue link (such as general) and Search link. Have > anyone seen this kind of errors before? I didn't find it in the mailing > list. My rt.log file has this line "Can't upgrade that kind of scalar > during global destruction." > > I start to see these Mason errors after the perl-ldap-0.24 and > Convert-ASNI-0.12 perl modules are installed. But I am not sure if there > are any connections. It is used to run fine, and I can't think of any > other changes are made to that RT machine. I am using RH6.1, > MySQL-3.23.40 and RT-2-0-4. > > Please help. Thank you! > > Sherrill > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Sherrill (Pei-chih) Verbrugge > http://www.gospelcom.net > http://bible.gospelcom.net > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Content-Description: the Mason error when hit Listing.html url > Mason error > > error in file: /usr/local/rt2/WebRT/data/obj/STANDARD/Search/Listing.html > line 126: Can't locate object method "FreezeLimits" via > package "RT::Tickets" > context: ... > 122: $_out->('/Search/Listing.html?ClearRestrictions=1">New > search
> 123: Tickets" at /usr/local/rt2/WebRT/data/obj/STANDARD/Search/ > Listing.html line 126, chunk 82. > HTML::Mason::Interp::__ANON__('Can\'t locate object method > "FreezeLimits" via package "RT::Tick...') called at /usr/ > local/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line > 126 > HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/ > site_perl/5.005/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component:: > FileBased=HASH(0x8d77f78)') called at /usr/lib/perl5/ > site_perl/5.005/HTML/Mason/Request.pm line 653 > eval {...} called at /usr/lib/perl5/site_perl/5.005/HTML/ > Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request:: > ApacheHandler=HASH(0x8dcece4)', 'HTML::Mason::Component:: > FileBased=HASH(0x8d77f78)') called at /usr/lib/perl5/ > site_perl/5.005/HTML/Mason/Request.pm line 316 > HTML::Mason::Request::call_next('HTML::Mason::Request:: > ApacheHandler=HASH(0x8dcece4)') called at /usr/local/rt2/ > WebRT/data/obj/STANDARD/autohandler line 52 > HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/ > site_perl/5.005/HTML/Mason/Component.pm line 131 > HTML::Mason::Component::run('HTML::Mason::Component:: > FileBased=HASH(0x8cda964)') called at /usr/lib/perl5/ > site_perl/5.005/HTML/Mason/Request.pm line 653 > eval {...} called at /usr/lib/perl5/site_perl/5.005/HTML/ > Mason/Request.pm line 653 > HTML::Mason::Request::comp('HTML::Mason::Request:: > ApacheHandler=HASH(0x8dcece4)', 'HASH(0x8dcee58)', 'HTML:: > Mason::Component::FileBased=HASH(0x8cda964)') called at /usr > /lib/perl5/site_perl/5.005/HTML/Mason/Request.pm line 159 > eval {...} called at /usr/lib/perl5/site_perl/5.005/HTML/ > Mason/Request.pm line 159 > HTML::Mason::Request::exec('HTML::Mason::Request:: > ApacheHandler=HASH(0x8dcece4)', '/Search/Listing.html') > called at /usr/lib/perl5/site_perl/5.005/HTML/Mason/ > ApacheHandler.pm line 914 > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason:: > ApacheHandler=HASH(0x8c45da0)', 'Apache=SCALAR(0x8da60a4)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dcece4)', > undef) called at /usr/lib/perl5/site_perl/5.005/HTML/Mason/ > ApacheHandler.pm line 560 > eval {...} called at /usr/lib/perl5/site_perl/5.005/HTML/ > Mason/ApacheHandler.pm line 560 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason:: > ApacheHandler=HASH(0x8c45da0)', 'Apache=SCALAR(0x8da60a4)') > called at /usr/local/rt2/bin/webmux.pl line 158 > RT::Mason::handler('Apache=SCALAR(0x8da60a4)') called at / > dev/null line 0 > eval {...} called at /dev/null line 0 -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Any e-mail sent to the SLA will immediately become the intellectual property of the SLA and the author of said message will enter into a period of indentured servitude which will last for a period of time no less than seven years. From steve at inet-technologies.com Tue Aug 14 00:52:38 2001 From: steve at inet-technologies.com (steve) Date: Tue, 14 Aug 2001 00:52:38 -0400 (EDT) Subject: [rt-users] Incoming email to RT In-Reply-To: <20010814022500.A30325@isnic.is> Message-ID: Yes that's right, would be a nice feature if of course you can choose to turn this option off. I know some customers who always use reply and just delete the subject to start a new issue. __ Steve Poirier Project manager Inet-Technologies inc. On Tue, 14 Aug 2001, Olafur Osvaldsson wrote: > When a reply is made from RT it makes a MessageId wich consists of a few things: > > Message-Id: > > If I remember correctly it allways starts with "rt-", following with the ticket > number, a transaction ID and a random number, then the @ sign and ends with > $rtname > > So when a mail client puts a "In-Reply-To: " in > the header of the message, RT should know it is for ticket number 2, right? > > Oli > > On Mon, 13 Aug 2001, Steve Poirier wrote: > > > How would you determine to wich ticket # the reply belong if the person > > corresponded with you more than once. > > __ > > Steve Poirier > > Directeur d?veloppement / Projet Manager > > Inet Technologies Inc. > > > > > > > > ----- Original Message ----- > > From: "Olafur Osvaldsson" > > To: > > Sent: August 13, 2001 21:00 > > Subject: [rt-users] Incoming email to RT > > > > > > > Hi, > > > Would it not be possible to make the email parser read the "In-Reply-To:" > > and > > > use that to put a reply in the correct place if that matches but the > > ticket > > > number in the subject is missing? > > > > > > Oli > > > > > > -- > > > Olafur Osvaldsson > > > Systems Administrator > > > Internet Iceland inc. > > > Tel: +354 525-5291 > > > Email: oli at isnic.is > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > -- > Olafur Osvaldsson > Systems Administrator > Internet Iceland inc. > Tel: +354 525-5291 > Email: oli at isnic.is > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at inet-technologies.com Tue Aug 14 00:54:37 2001 From: steve at inet-technologies.com (steve) Date: Tue, 14 Aug 2001 00:54:37 -0400 (EDT) Subject: [rt-users] Incoming email to RT In-Reply-To: <20010814000116.O16358@pallas.fsck.com> Message-ID: Ooops, sound like I should read all messages before answering, sounds like Jesse knows everything about RT, of course he wrote it, and use it :-) Regards all, Steve On Tue, 14 Aug 2001, Jesse wrote: > And on top of that, RT actually keeps track of message IDs in the database. > It wouldn't be that hard to pull off. Though you would run into issues with > users who reply and cut out all the content and the ticket id in an attempt to > create a new ticket (It happens more often than you'd think). I'd look > at a patch if you put it together. > > -j > > > On Tue, Aug 14, 2001 at 02:25:00AM +0000, Olafur Osvaldsson wrote: > > When a reply is made from RT it makes a MessageId wich consists of a few things: > > > > Message-Id: > > > > If I remember correctly it allways starts with "rt-", following with the ticket > > number, a transaction ID and a random number, then the @ sign and ends with > > $rtname > > > > So when a mail client puts a "In-Reply-To: " in > > the header of the message, RT should know it is for ticket number 2, right? > > > > Oli > > > > On Mon, 13 Aug 2001, Steve Poirier wrote: > > > > > How would you determine to wich ticket # the reply belong if the person > > > corresponded with you more than once. > > > __ > > > Steve Poirier > > > Directeur d?veloppement / Projet Manager > > > Inet Technologies Inc. > > > > > > > > > > > > ----- Original Message ----- > > > From: "Olafur Osvaldsson" > > > To: > > > Sent: August 13, 2001 21:00 > > > Subject: [rt-users] Incoming email to RT > > > > > > > > > > Hi, > > > > Would it not be possible to make the email parser read the "In-Reply-To:" > > > and > > > > use that to put a reply in the correct place if that matches but the > > > ticket > > > > number in the subject is missing? > > > > > > > > Oli > > > > > > > > -- > > > > Olafur Osvaldsson > > > > Systems Administrator > > > > Internet Iceland inc. > > > > Tel: +354 525-5291 > > > > Email: oli at isnic.is > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > -- > > Olafur Osvaldsson > > Systems Administrator > > Internet Iceland inc. > > Tel: +354 525-5291 > > Email: oli at isnic.is > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > This is scary. I'm imagining tracerouting you and seeing links like "Route > 84" and "Route 9, Exit 14". Obviously, this is illness induced. > --Cana McCoy > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From awalsh at xplantechnology.com Tue Aug 14 02:57:16 2001 From: awalsh at xplantechnology.com (Andrew Walsh) Date: Tue, 14 Aug 2001 16:57:16 +1000 Subject: [rt-users] Configuration Menu Message-ID: A quick question that will help me establish the appropriate groups & queues: Is there a way to deny access to the 'Configuration' menu for a locally defined group of users? This would allow me to restrict access to certain queues for certain groups of Requestors, and each group would not know about the other. I guess this is a bit of a workaround for different departments/projects. Regards Andrew ___________________________________________________________________________ Andrew Walsh mailto:awalsh at xplantechnology.com Xplan Technology Pty Ltd http://xplantechnology.com PGP: 0x1B839448 Sydney: Exchange Square, 10 Bridge Street, Sydney NSW 2000 P 8220 8116 F 8220 8117 Singapore: Level 36, Hong Leong Building, 16 Raffles Quay, Singapore 048581 P 322 8580 F 322 8558 From mfrick at learnedsolutions.com Tue Aug 14 04:07:56 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Tue, 14 Aug 2001 17:37:56 +0930 Subject: [rt-users] statistics for rt1.0.x Message-ID: <031101c12498$3a0109a0$44001e0a@adlw2k07> I was just looking on the contributors page on the fsck site and saw a few add ons like rtstats-1.03.tar.gz what I was wondering was does anyone have this running and if so would they be able to me give me some screen dumps so that I can see the lay out etc. or give me a description as to what values these stats show. From laus at suse.cz Tue Aug 14 08:54:58 2001 From: laus at suse.cz (Miroslav Laus) Date: Tue, 14 Aug 2001 14:54:58 +0200 Subject: [rt-users] Mason error Message-ID: <20010814145458.A16943@suse.cz> Hello, I finally managed RT2 to work (at least, the web interface shows up and is working) but: After an email is received and an ticket is created, my user want to the ticket from the WebUI. After writing some text and hitting submit I got "Mason error". It shows up on all actions except the "Take". What can it be ? make testdeps is OK. <--snip--> error while executing /Ticket/Display.html [standard]: RT::Attachment->Create couldn't, as you didn't specify a transaction HTML::Mason::Interp::__ANON__('RT::Attachment->Create couldn\'t, as you didn\'t specify a trans...') called at /opt/rt2/lib/RT/Attachment.pm line 104 RT::Attachment::Create('RT::Attachment=HASH(0x90d42d8)', 'TransactionId', undef, 'Attachment', 'MIME::Entity=HASH(0x90cb720)') called at /opt/rt2/lib/RT/Transaction.pm line 348 RT::Transaction::_Attach('RT::Transaction=HASH(0x90d1740)', 'MIME::Entity=HASH(0x90cb720)') called at /opt/rt2/lib/RT/Transaction.pm line 86 RT::Transaction::Create('RT::Transaction=HASH(0x90d1740)', 'Ticket', 1, 'TimeTaken', '', 'Type', 'Correspond', 'Data', ...) called at /opt/rt2/lib/RT/Ticket.pm line 2652 RT::Ticket::_NewTransaction('RT::Ticket=HASH(0x90dcaf8)', 'Type', 'Correspond', 'Data', 'Re: help me^J', 'TimeTaken', '', 'MIMEObj', ...) called at /opt/rt2/lib/RT/Ticket.pm line 1636 RT::Ticket::Correspond('RT::Ticket=HASH(0x90dcaf8)', 'CcMessageTo', undef, 'BccMessageTo', undef, 'MIMEObj', 'MIME::Entity=HASH(0x90cb720)', 'TimeTaken', ...) called at /opt/rt2/lib/RT/Interface/Web.pm line 139 HTML::Mason::Commands::ProcessUpdateMessage('ARGSRef', 'HASH(0x8ff7a34)', 'Actions', 'ARRAY(0x8fd2410)', 'TicketObj', 'RT::Ticket=HASH(0x90dcaf8)') called at /opt/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 90 HTML::Mason::Commands::__ANON__('Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', 'nazdar^M^J', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f698d8)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653 eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', 'HTML::Mason::Component::FileBased=HASH(0x8f698d8)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 316 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)') called at /opt/rt2/WebRT/data/obj/STANDARD/autohandler line 52 HTML::Mason::Commands::__ANON__('Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', 'nazdar^M^J', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 131 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x86d1500)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653 eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', 'HASH(0x90d4bc8)', 'HTML::Mason::Component::FileBased=HASH(0x86d1500)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 159 eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 159 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', '/Ticket/Display.html', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 914 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x86cce98)', 'Apache=SCALAR(0x903bd2c)', 'HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 560 eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 560 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x86cce98)', 'Apache=SCALAR(0x903bd2c)') called at /opt/rt2/bin/webmux.pl line 158 RT::Mason::handler('Apache=SCALAR(0x903bd2c)') called at /dev/null line 0 eval {...} called at /dev/null line 0 <--/snip--> Thanks for any idea, bye! Mirek From oli at isnic.is Tue Aug 14 09:43:56 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Tue, 14 Aug 2001 13:43:56 +0000 Subject: [rt-users] Incoming email to RT In-Reply-To: <20010814000116.O16358@pallas.fsck.com>; from jesse@fsck.com on Tue, Aug 14, 2001 at 12:01:16AM -0400 References: <20010814010043.B26930@isnic.is> <000501c1245f$2ceff160$f807dad8@inetinteractif.com> <20010814022500.A30325@isnic.is> <20010814000116.O16358@pallas.fsck.com> Message-ID: <20010814134356.D51433@isnic.is> Here is a simple patch, it works but I didn't put in a way to disable it... This is enaugh for me at this point and I don't have time to do more but I will write more code to this if I need it later. :) Oli *** rt-mailgate.orig Tue Aug 14 13:37:20 2001 --- rt-mailgate Tue Aug 14 11:14:50 2001 *************** *** 92,97 **** --- 92,105 ---- # Get the ticket ID $TicketId = ParseTicketId($Subject); + if (!$TicketId) { + my $InReplyTo = $head->get('In-Reply-To') || undef; + + if ($InReplyTo) { + ($TicketId) = ($InReplyTo =~ /;/); + } + } + #Set up a queue object my $QueueObj = RT::Queue->new($CurrentUser); $QueueObj->Load($Queue); On Tue, 14 Aug 2001, Jesse wrote: > And on top of that, RT actually keeps track of message IDs in the database. > It wouldn't be that hard to pull off. Though you would run into issues with > users who reply and cut out all the content and the ticket id in an attempt to > create a new ticket (It happens more often than you'd think). I'd look > at a patch if you put it together. > > -j > > > On Tue, Aug 14, 2001 at 02:25:00AM +0000, Olafur Osvaldsson wrote: > > When a reply is made from RT it makes a MessageId wich consists of a few things: > > > > Message-Id: > > > > If I remember correctly it allways starts with "rt-", following with the ticket > > number, a transaction ID and a random number, then the @ sign and ends with > > $rtname > > > > So when a mail client puts a "In-Reply-To: " in > > the header of the message, RT should know it is for ticket number 2, right? > > > > Oli > > > > On Mon, 13 Aug 2001, Steve Poirier wrote: > > > > > How would you determine to wich ticket # the reply belong if the person > > > corresponded with you more than once. > > > __ > > > Steve Poirier > > > Directeur d?veloppement / Projet Manager > > > Inet Technologies Inc. > > > > > > > > > > > > ----- Original Message ----- > > > From: "Olafur Osvaldsson" > > > To: > > > Sent: August 13, 2001 21:00 > > > Subject: [rt-users] Incoming email to RT > > > > > > > > > > Hi, > > > > Would it not be possible to make the email parser read the "In-Reply-To:" > > > and > > > > use that to put a reply in the correct place if that matches but the > > > ticket > > > > number in the subject is missing? > > > > > > > > Oli > > > > > > > > -- > > > > Olafur Osvaldsson > > > > Systems Administrator > > > > Internet Iceland inc. > > > > Tel: +354 525-5291 > > > > Email: oli at isnic.is > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > -- > > Olafur Osvaldsson > > Systems Administrator > > Internet Iceland inc. > > Tel: +354 525-5291 > > Email: oli at isnic.is > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > This is scary. I'm imagining tracerouting you and seeing links like "Route > 84" and "Route 9, Exit 14". Obviously, this is illness induced. > --Cana McCoy -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From jdeberry at townnews.com Tue Aug 14 11:02:54 2001 From: jdeberry at townnews.com (John DeBerry) Date: Tue, 14 Aug 2001 10:02:54 -0500 Subject: [rt-users] CSS errors Message-ID: First of all, great program! :) Just a few notes: I was looking at the NoAuth/webrt.css file, and I noticed that there were a few invalid declarations. I ran it through the W3C's CSS Validator program here : http://jigsaw.w3.org/css-validator/ There are a few typos like 'font size' instead of 'font-size', but there are some other errors like 'font-size: -2'. -2 won't work for CSS. It will have to be 10pt, 15px, 80%, or something like that. There was also a stray '};' or two where it should just be '}'. As for the 'border: none' problem mentioned in the file, perhaps you might want to try 'border-width: 0' or 'border-style: none', depending on what you are looking for. I hope this helps! :) John From y.fitterer at ram.ac.uk Tue Aug 14 13:58:50 2001 From: y.fitterer at ram.ac.uk (Yan Fitterer) Date: Tue, 14 Aug 2001 18:58:50 +0100 Subject: [rt-users] Search(s) failing Message-ID: <3B797603.24475.1F6E1A7@localhost> Just upgraded from 1.83.83 to 2.0.4. Satisfied all deps (as far as the script is concerned) + CGI::Cookie to 1.2 and DBIx::SearchBuilder to 0.42 Every time I click any "search" link, I get and "error exec. /Search/autohandler" (see dump below). The funny thing is - CGI::Cookie _does_ have a fetch subroutine... Puzzled :( Any ideas? Thanks Yan PS No errors in the Apache error logs. -------------- System error while serving rt.ram.ac.uk /Search/Listing.html error while executing /Search/autohandler [standard]: Can't locate object method "fetch" via package "CGI::Cookie" at /usr/local/rt2/WebRT/data/obj/STANDARD/Search/autohandler line 16, line 61. HTML::Mason::Request::__ANON__('Can\'t locate object method "fetch" via package "CGI::Cookie" at...') called at /usr/local/rt2/WebRT/data/obj/STANDARD/Search/autohandler line 16 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95cff74)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', 'QueueOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8) ', 'HTML::Mason::Component::FileBased=HASH(0x95cff74)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 576 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)' , 'HTML::Mason::Component::FileBased=HASH(0x95cff74)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 310 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ed7104)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', 'QueueOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8) ', 'HASH(0x95c9b60)', 'HTML::Mason::Component::FileBased=HASH(0x8ed7104)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 582 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)' , 'HASH(0x95c9b60)', 'HTML::Mason::Component::FileBased=HASH(0x8ed7104)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 152 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 152 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)' , '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 651 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x 8ed18e4)', 'Apache=SCALAR(0x94addd8)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)', undef) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8e d18e4)', 'Apache=SCALAR(0x94addd8)') called at /usr/local/rt2/bin/webmux.pl line 158 RT::Mason::handler('Apache=SCALAR(0x94addd8)') called at /dev/null line 0 require 0 called at /dev/null line 0 backtrace: /Search/autohandler [standard] <= /autohandler [standard] -- Yan Fitterer IT Manager, Royal Academy of Music E-mail : y.fitterer at ram.ac.uk Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 From jesse at fsck.com Tue Aug 14 14:20:06 2001 From: jesse at fsck.com (Jesse) Date: Tue, 14 Aug 2001 14:20:06 -0400 Subject: [rt-users] Search(s) failing In-Reply-To: <3B797603.24475.1F6E1A7@localhost>; from y.fitterer@ram.ac.uk on Tue, Aug 14, 2001 at 06:58:50PM +0100 References: <3B797603.24475.1F6E1A7@localhost> Message-ID: <20010814142005.V16358@pallas.fsck.com> remove the file 'WebRT/Search/autohandler' it got yanked a long time ago and is confusing Mason. On Tue, Aug 14, 2001 at 06:58:50PM +0100, Yan Fitterer wrote: > Just upgraded from 1.83.83 to 2.0.4. > > Satisfied all deps (as far as the script is concerned) + CGI::Cookie to 1.2 and > DBIx::SearchBuilder to 0.42 > > Every time I click any "search" link, I get and "error exec. > /Search/autohandler" (see dump below). > > The funny thing is - CGI::Cookie _does_ have a fetch subroutine... > > Puzzled :( > > Any ideas? > > Thanks > Yan > PS No errors in the Apache error logs. > > -------------- > System error > while serving rt.ram.ac.uk /Search/Listing.html > error while executing /Search/autohandler [standard]: > Can't locate object method "fetch" via package "CGI::Cookie" at > /usr/local/rt2/WebRT/data/obj/STANDARD/Search/autohandler line 16, line > 61. > HTML::Mason::Request::__ANON__('Can\'t locate object method "fetch" via package > "CGI::Cookie" at...') called at > /usr/local/rt2/WebRT/data/obj/STANDARD/Search/autohandler line 16 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95cff74)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', > 'QueueOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 660 > HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8) > ', 'HTML::Mason::Component::FileBased=HASH(0x95cff74)', 'ValueOfQueue', 2, > 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 576 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)' > , 'HTML::Mason::Component::FileBased=HASH(0x95cff74)', 'ValueOfQueue', 2, > 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 310 > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ed7104)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', '=', > 'QueueOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 660 > HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8) > ', 'HASH(0x95c9b60)', 'HTML::Mason::Component::FileBased=HASH(0x8ed7104)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', ...) called > at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 582 > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)' > , 'HASH(0x95c9b60)', 'HTML::Mason::Component::FileBased=HASH(0x8ed7104)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0x95c84ec)', 'StatusOp', ...) called > at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 152 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line > 152 > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)' > , '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > 'ARRAY(0x95c84ec)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 651 > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x > 8ed18e4)', 'Apache=SCALAR(0x94addd8)', > 'HTML::Mason::Request::ApacheHandler=HASH(0x95caaa8)', undef) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm > line 322 > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8e > d18e4)', 'Apache=SCALAR(0x94addd8)') called at /usr/local/rt2/bin/webmux.pl > line 158 > RT::Mason::handler('Apache=SCALAR(0x94addd8)') called at /dev/null line 0 > require 0 called at /dev/null line 0 > backtrace: /Search/autohandler [standard] <= /autohandler [standard] > -- > Yan Fitterer > IT Manager, Royal Academy of Music > E-mail : y.fitterer at ram.ac.uk > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 autoconf is your friend until it mysteriously stops working, at which point it is a snarling wolverine attached to your genitals by its teeth (that said, it's better than most of the alternatives) -- Nathan Mehl From jesse at fsck.com Wed Aug 15 00:30:38 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 00:30:38 -0400 Subject: [rt-users] [rt-announce] RT 2.0.5 Message-ID: <20010815003038.D16358@pallas.fsck.com> I'm proud to announce RT 2.0.5. This release contains more churn than any release since before 2.0 beta 3 (that means it also contains the most cool new stuff). Folks have hammered on the test releases and it seems ready to go. As with any production software, I strongly encourage you to test RT thoroughly before deploying it. This release cleans up a lot of UI and internals, fixes a couple small bugs, fixes a condition that could cause a mail loop, adds some minor new features and, most importantly, adds support for attaching documents to tickets via the web ui. Now you can attach mp3s to tickets via the web ui and play them by clicking on them. Jesse Changes since 2.0.4: Core: Cleaned up the return values from Ticket->CreateLink. (always return $status, $msg); Updated Transaction->Content to be smarter about showing the first message in the transaction. Added a convenience function to RT::Attachemnt to find Children of this attachment. Added code to RT::Attachemnt to allow access to the 'Parent' attribute Added a convenience function to RT::Attachments to search by ContentType. Added some docs to RT::Attachments Documentation: Removed the old manual skeleton in docs in favor of the web based docs. README: added more pointers to the 'complete' docs. README: Removed the little bit of configuration info in the readme in favor of the 'complete' docs on the web README: fixed a typo in the cronjob Added some notes about what may happen for 2.2 Fixed a typo in the docs in the config file Clarified the errata urls in the TODO file Web Interface: Added support for uploading attachments on ticket creation and update. Fixed a typo in the 'bookmark this search' link display. By default, limit search results to 50 per page. Jumbo no longer loses ticket update contents Fix for 'blank' searches bug when using search bookmarks Now shows global scrips and keywordselects in the queue UI for adminning the same. Show 'comment' and 'correspond' for multipart messages in the per-transaction listing. [home] now gets greyed out when you're there Cleaned up the date editing ui Cleaned up the Relationship editing and display ui Code cleanups to TicketElements/AddWatchers and Elements/MessageBox for more readable and maintainable code Cleaned up Admin/Users search functionality Enabled searching for disabled users Strip trailing spaces from things we're trying to link to. Sort Links by something intelligent when displaying them Mail sending: Changed the case of the Managed-by header to be less grating Autoreplies are now from "Queuename" rather than from "RT" Mail receipt: fix to properly grab 'from' addresses for purposes of determining whether something's a mailer-daemon Fix for mailgateway being unable to send error mail with 'sendmailpipe' mailing Moved a bunch of mail gateway library routines to the library where they belong RT is now less likely to try to send mail to senders which will cause loops CLI: CLI Added support for merging to the CLI Cli now works as described when linking tickets. Formerly, you couldn't admit the "+" before an added link -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Computer games don't affect kids; I mean if Pac-Man affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music. _______________________________________________ Rt-announce mailing list Rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From Stuart.Campbell at cwo.com.au Wed Aug 15 01:48:52 2001 From: Stuart.Campbell at cwo.com.au (Stuart Campbell) Date: Wed, 15 Aug 2001 15:48:52 +1000 Subject: [rt-users] can't locate object method 'new' Message-ID: Howdy folks, I'm reinstalling rt-2-0-4 on a red hat linux 7.1 system! I have recently installed rt-2-0-1 on a red hat linux 7.0 system and althought I had a number of issues with that installation, I have encountered a problem that has got me perplexed! Having satisfied 'testdeps' and having configured the RT config files pre install, the installation halts with the following error: Can't locate object method "new" via package RT::Handle at [install path]/insertdata line 25 where [install path] is the install path I entered in the RT config files. Any ideas?? Thanks, Stuart From laus at suse.cz Wed Aug 15 03:23:09 2001 From: laus at suse.cz (Miroslav Laus) Date: Wed, 15 Aug 2001 09:23:09 +0200 Subject: [rt-users] Mason error In-Reply-To: <20010814140244.T16358@pallas.fsck.com>; from jesse@fsck.com on Tue, Aug 14, 2001 at 02:02:44PM -0400 References: <20010814145458.A16943@suse.cz> <20010814140244.T16358@pallas.fsck.com> Message-ID: <20010815092309.A18193@suse.cz> On Tue 14.Aug, Jesse wrote: > what version of rt2? > As I noticed 2.0.5 is out, I go tit and tried to do a clean install. I set up a queue and try to send a mail to it. Ticket is being created and I can work with it. But when I try to reply to it I get the error placed in attachement. I tried to reinstall the Log::Dispatch and restart apache. But I got a the same result after this. Don't you know where's the problem ? Thanks! Mirek -------------- next part -------------- An HTML attachment was scrubbed... URL: From laus at suse.cz Wed Aug 15 03:26:15 2001 From: laus at suse.cz (Miroslav Laus) Date: Wed, 15 Aug 2001 09:26:15 +0200 Subject: [rt-users] Mason error In-Reply-To: <20010815092309.A18193@suse.cz>; from laus@suse.cz on Wed, Aug 15, 2001 at 09:23:09AM +0200 References: <20010814145458.A16943@suse.cz> <20010814140244.T16358@pallas.fsck.com> <20010815092309.A18193@suse.cz> Message-ID: <20010815092615.B18193@suse.cz> On Wed 15.Aug, Miroslav Laus wrote: > On Tue 14.Aug, Jesse wrote: > > what version of rt2? > > > As I noticed 2.0.5 is out, I go tit and tried to do a clean install. > I set up a queue and try to send a mail to it. Ticket is being created > and I can work with it. But when I try to reply to it I get the error > placed in attachement. I tried to reinstall the Log::Dispatch and restart > apache. But I got a the same result after this. Don't you know where's > the problem ? I had a look into my apache error-log and theres one suspicious line: WebRT: No ticket specified () What could it be ? Mirek From jesse at fsck.com Wed Aug 15 03:38:38 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 03:38:38 -0400 Subject: [rt-users] Mason error In-Reply-To: <20010815092309.A18193@suse.cz>; from laus@suse.cz on Wed, Aug 15, 2001 at 09:23:09AM +0200 References: <20010814145458.A16943@suse.cz> <20010814140244.T16358@pallas.fsck.com> <20010815092309.A18193@suse.cz> Message-ID: <20010815033838.J16358@pallas.fsck.com> I'm going to take a wild guess that you don't have a new enough CGI.pm. Does 'make testdeps' claim that everything is all set for 2.0.5? I just tested this functionality locally and it looks ok. j On Wed, Aug 15, 2001 at 09:23:09AM +0200, Miroslav Laus wrote: > On Tue 14.Aug, Jesse wrote: > > what version of rt2? > > > As I noticed 2.0.5 is out, I go tit and tried to do a clean install. > I set up a queue and try to send a mail to it. Ticket is being created > and I can work with it. But when I try to reply to it I get the error > placed in attachement. I tried to reinstall the Log::Dispatch and restart > apache. But I got a the same result after this. Don't you know where's > the problem ? > > Thanks! > > Mirek > > RT RT/suse.cz: WebRT Signed in as laus. > [Preferences] [Logout] > > > [Home] [Search] [Configuration] [New ticket in] [presales] [Goto ticket] [ ] > > > > RT Error > _ No ticket specified _ > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "If IBM _wanted_ to make clones, we could make them cheaper and faster than anyone else!" - An IBM Rep. visiting Vassar College's Comp Sci Department. From laus at suse.cz Wed Aug 15 03:41:04 2001 From: laus at suse.cz (Miroslav Laus) Date: Wed, 15 Aug 2001 09:41:04 +0200 Subject: [rt-users] Mason error In-Reply-To: <20010815033838.J16358@pallas.fsck.com>; from jesse@fsck.com on Wed, Aug 15, 2001 at 03:38:38AM -0400 References: <20010814145458.A16943@suse.cz> <20010814140244.T16358@pallas.fsck.com> <20010815092309.A18193@suse.cz> <20010815033838.J16358@pallas.fsck.com> Message-ID: <20010815094104.A19528@suse.cz> On Wed 15.Aug, Jesse wrote: > I'm going to take a wild guess that you don't have a new enough CGI.pm. > Does 'make testdeps' claim that everything is all set for 2.0.5? I just > tested this functionality locally and it looks ok. > > j > This is the output of my `make testdeps`: yeti:/usr/local/src/rt-2-0-5 # make testdeps /usr/bin/perl ./tools/testdeps -warn mysql Checking for DBI 1.18 ...found Checking for DBIx::DataSource 0.02 ...found Checking for DBIx::SearchBuilder 0.40 ...found Checking for HTML::Entities...found Checking for MLDBM...found Checking for Net::Domain...found Checking for Net::SMTP...found Checking for Params::Validate 0.02 ...found Checking for HTML::Mason 0.896 ...found Checking for CGI::Cookie 1.20 ...found Checking for Apache::Cookie...found Checking for Apache::Session 1.53 ...found Checking for Date::Parse...found Checking for Date::Format...found Checking for MIME::Entity 5.108 ...found Checking for Mail::Mailer 1.20 ...found Checking for Getopt::Long 2.24 ...found Checking for Tie::IxHash...found Checking for Text::Wrapper...found Checking for Text::Template...found Checking for File::Spec 0.8 ...found Checking for Errno...found Checking for FreezeThaw...found Checking for File::Temp...found Checking for Log::Dispatch 1.6 ...found Checking for DBD::mysql 2.0416 ...found yeti:/usr/local/src/rt-2-0-5 # Which perl module is the CGI.pm ? I can try to force-install it again. Mirek From jesse at fsck.com Wed Aug 15 03:44:42 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 03:44:42 -0400 Subject: [rt-users] Mason error In-Reply-To: <20010815094104.A19528@suse.cz>; from laus@suse.cz on Wed, Aug 15, 2001 at 09:41:04AM +0200 References: <20010814145458.A16943@suse.cz> <20010814140244.T16358@pallas.fsck.com> <20010815092309.A18193@suse.cz> <20010815033838.J16358@pallas.fsck.com> <20010815094104.A19528@suse.cz> Message-ID: <20010815034442.K16358@pallas.fsck.com> hrm. you've got a recent enough CGI.pm...CGI::Cookie 1.20 is part of a recent enough CGI.pm. Did you stop and start apache after upgrading? On Wed, Aug 15, 2001 at 09:41:04AM +0200, Miroslav Laus wrote: > On Wed 15.Aug, Jesse wrote: > > I'm going to take a wild guess that you don't have a new enough CGI.pm. > > Does 'make testdeps' claim that everything is all set for 2.0.5? I just > > tested this functionality locally and it looks ok. > > > > j > > > This is the output of my `make testdeps`: > > > yeti:/usr/local/src/rt-2-0-5 # make testdeps > /usr/bin/perl ./tools/testdeps -warn mysql > Checking for DBI 1.18 ...found > Checking for DBIx::DataSource 0.02 ...found > Checking for DBIx::SearchBuilder 0.40 ...found > Checking for HTML::Entities...found > Checking for MLDBM...found > Checking for Net::Domain...found > Checking for Net::SMTP...found > Checking for Params::Validate 0.02 ...found > Checking for HTML::Mason 0.896 ...found > Checking for CGI::Cookie 1.20 ...found > Checking for Apache::Cookie...found > Checking for Apache::Session 1.53 ...found > Checking for Date::Parse...found > Checking for Date::Format...found > Checking for MIME::Entity 5.108 ...found > Checking for Mail::Mailer 1.20 ...found > Checking for Getopt::Long 2.24 ...found > Checking for Tie::IxHash...found > Checking for Text::Wrapper...found > Checking for Text::Template...found > Checking for File::Spec 0.8 ...found > Checking for Errno...found > Checking for FreezeThaw...found > Checking for File::Temp...found > Checking for Log::Dispatch 1.6 ...found > Checking for DBD::mysql 2.0416 ...found > yeti:/usr/local/src/rt-2-0-5 # > > > Which perl module is the CGI.pm ? I can try to force-install it again. > > Mirek > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "It's buried in the desert, got sand in it, melts Nazis. You know, the Ark of the Covenant" -- siva From laus at suse.cz Wed Aug 15 03:47:14 2001 From: laus at suse.cz (Miroslav Laus) Date: Wed, 15 Aug 2001 09:47:14 +0200 Subject: [rt-users] Mason error In-Reply-To: <20010815034442.K16358@pallas.fsck.com>; from jesse@fsck.com on Wed, Aug 15, 2001 at 03:44:42AM -0400 References: <20010814145458.A16943@suse.cz> <20010814140244.T16358@pallas.fsck.com> <20010815092309.A18193@suse.cz> <20010815033838.J16358@pallas.fsck.com> <20010815094104.A19528@suse.cz> <20010815034442.K16358@pallas.fsck.com> Message-ID: <20010815094714.A20053@suse.cz> On Wed 15.Aug, Jesse wrote: > hrm. you've got a recent enough CGI.pm...CGI::Cookie 1.20 is part of a recent > enough CGI.pm. Did you stop and start apache after upgrading? > I thing I wrote that in one of my previous emails. I had a similar problem a time ago which was caused by unrestarted apache. Now I'm looking to restart apache after doing anything with rt2. Mirek From simon at onyx.net Wed Aug 15 04:50:44 2001 From: simon at onyx.net (Simon Woodward) Date: 15 Aug 2001 09:50:44 +0100 Subject: [rt-users] Parent? Children? Depends on? Depended on by? In-Reply-To: <20010814001947.R16358@pallas.fsck.com> References: <20010814001947.R16358@pallas.fsck.com> Message-ID: <997865444.12102.88.camel@brockrigg.onyx.net> > At this point, they're informational, though scrips can be written to take > them into account and do things. Yeah, we were looking at this the other day, in an attempt to solve an issue we may have using a queue for provisioning ... we were hoping that linked tickets (parent / child etc) meant that you couldnt close off one when something it depended on, or depended on it was open ... unfortunatley not :-( ... mebbe a suggestion for a later release ? Simon. From oli at isnic.is Wed Aug 15 06:04:09 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Wed, 15 Aug 2001 10:04:09 +0000 Subject: [rt-users] RT 2.0.5 In-Reply-To: <20010815003038.D16358@pallas.fsck.com>; from jesse@fsck.com on Wed, Aug 15, 2001 at 12:30:38AM -0400 References: <20010815003038.D16358@pallas.fsck.com> Message-ID: <20010815100409.E70497@isnic.is> I upgraded and got into immediate trouble... These errors came up right after upgrading: "my" variable $header masks earlier declaration in same statement at /usr/local/rt2/lib/RT/Interface/Email.pm line 439. syntax error at /usr/local/rt2/lib/RT/Interface/Email.pm line 437, near "$header qw( Errors-To Reply-To From Sender )" syntax error at /usr/local/rt2/lib/RT/Interface/Email.pm line 446, near "}" BEGIN failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 31. 554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue ticket-prufa --action correspond"... unknown mailer error 255 Here is the fix: *** /usr/local/src/rt-2-0-5/lib/RT/Interface/Email.pm Mon Jul 30 07:45:50 2001 --- /usr/local/rt2/lib/RT/Interface/Email.pm Wed Aug 15 09:52:27 2001 *************** *** 434,442 **** my $head = shift; #Figure out who's sending this message. ! foreach my $header qw( Errors-To Reply-To From Sender ) { # If there's a header of that name ! my $headerobj = $head->get($header); if ($headerobj) { my ($addr, $name ) = ParseAddressFromHeader($headerobj); # If it's got actual useful content... --- 434,442 ---- my $head = shift; #Figure out who's sending this message. ! foreach my $hdr (qw( Errors-To Reply-To From Sender )) { # If there's a header of that name ! my $headerobj = $head->get($hdr); if ($headerobj) { my ($addr, $name ) = ParseAddressFromHeader($headerobj); # If it's got actual useful content... -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From tarren at tarren.co.uk Wed Aug 15 06:08:58 2001 From: tarren at tarren.co.uk (Tarren) Date: Wed, 15 Aug 2001 11:08:58 +0100 Subject: [rt-users] RT 2.0.5 - compilation aborted In-Reply-To: <20010815003038.D16358@pallas.fsck.com> Message-ID: <200108151008.f7FA8uo08523@svr1.ministratrix.net> Hi, I've just upgraded from RT2.0.0 to RT2.0.5 and I'm now getting "compilation aborted" errors when sending email through rt-mailgate, as follows: ----- Transcript of session follows ----- "my" variable $header masks earlier declaration in same statement at /home/rt2/lib/RT/Interface/Email.pm line 439. syntax error at /home/rt2/lib/RT/Interface/Email.pm line 437, near "$header qw( Errors-To Reply-To From Sender )" syntax error at /home/rt2/lib/RT/Interface/Email.pm line 446, near "}" BEGIN failed--compilation aborted at /usr/adm/sm.bin/rt-mailgate line 31. 554 5.3.0 |"/home/rt2/bin/rt-mailgate --queue General --action correspond"... unknown mailer error 255 This doesn't look like the normal rt-mailgate configuration errors that I've seen so far. Please advise! Thanks, Tarren. From martin at schapendonk.org Wed Aug 15 06:56:33 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Wed, 15 Aug 2001 12:56:33 +0200 (CEST) Subject: [rt-users] RT 2.0.5 In-Reply-To: <20010815100409.E70497@isnic.is> Message-ID: On Wed, 15 Aug 2001, Olafur Osvaldsson wrote: # These errors came up right after upgrading: # # "my" variable $header masks earlier declaration in same statement at /usr/local/rt2/lib/RT/Interface/Email.pm line 439. # syntax error at /usr/local/rt2/lib/RT/Interface/Email.pm line 437, near "$header qw( Errors-To Reply-To From Sender )" # syntax error at /usr/local/rt2/lib/RT/Interface/Email.pm line 446, near "}" # BEGIN failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 31. # 554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue ticket-prufa --action correspond"... unknown mailer error 255 I also upgraded right away to 2.0.5, but I can't reproduce this bug. Maybe it's dependent on the version of Perl (5.6.1 in my install)? Regards, Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From oli at isnic.is Wed Aug 15 08:42:34 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Wed, 15 Aug 2001 12:42:34 +0000 Subject: [rt-users] RT 2.0.5 In-Reply-To: ; from martin@schapendonk.org on Wed, Aug 15, 2001 at 12:56:33PM +0200 References: <20010815100409.E70497@isnic.is> Message-ID: <20010815124233.F70497@isnic.is> I'm using 5.005_03. I also noticed one thing wich puzzles me...I forgot to change the /usr/bin/perl line in rt-mailgate to suidperl but that didn't produce a single error. After fixing that I still need the patch applied. Oli On Wed, 15 Aug 2001, Martin Schapendonk wrote: > On Wed, 15 Aug 2001, Olafur Osvaldsson wrote: > # These errors came up right after upgrading: > # > # "my" variable $header masks earlier declaration in same statement at /usr/local/rt2/lib/RT/Interface/Email.pm line 439. > # syntax error at /usr/local/rt2/lib/RT/Interface/Email.pm line 437, near "$header qw( Errors-To Reply-To From Sender )" > # syntax error at /usr/local/rt2/lib/RT/Interface/Email.pm line 446, near "}" > # BEGIN failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 31. > # 554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue ticket-prufa --action correspond"... unknown mailer error 255 > > I also upgraded right away to 2.0.5, but I can't reproduce this bug. > Maybe it's dependent on the version of Perl (5.6.1 in my install)? > > Regards, > > Martin > > -- > Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 > Student Information Systems and Management at Tilburg University > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From dave at toad.net Wed Aug 15 08:44:16 2001 From: dave at toad.net (David C. Troy) Date: Wed, 15 Aug 2001 08:44:16 -0400 (EDT) Subject: [rt-users] Help! No ticket texts recorded suddenly! Message-ID: All of a sudden my RT2.0.4 installation stopped recording text in new, inbound tickets. No configuration changes were made. I am rebooting the host that RT is on to see if there is a problem there; HUPping httpd and reloading mysql did not help. Has anyone else seen this? Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From vovk at ncbi.nlm.nih.gov Wed Aug 15 09:14:34 2001 From: vovk at ncbi.nlm.nih.gov (Andrey Vovk) Date: Wed, 15 Aug 2001 09:14:34 -0400 Subject: [rt-users] can't locate object method 'new' In-Reply-To: References: Message-ID: <20010815091433.A20151@centaurus.ncbi.nlm.nih.gov> The same problem I have. I've post a message about this a week ago - no answer. Andrey. On Wed, Aug 15, 2001 at 03:48:52PM +1000, Stuart Campbell wrote: > Howdy folks, > > I'm reinstalling rt-2-0-4 on a red hat linux 7.1 system! > I have recently installed rt-2-0-1 on a red hat linux 7.0 system and > althought I had a number of issues with that installation, I have > encountered a problem that has got me perplexed! > > Having satisfied 'testdeps' and having configured the RT config files pre > install, the installation halts with the following error: > > Can't locate object method "new" via package RT::Handle at [install > path]/insertdata line 25 > > where [install path] is the install path I entered in the RT config files. > > Any ideas?? > > > Thanks, > Stuart > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From khera at kcilink.com Wed Aug 15 09:54:37 2001 From: khera at kcilink.com (Vivek Khera) Date: Wed, 15 Aug 2001 09:54:37 -0400 Subject: [rt-users] RT 2.0.5 In-Reply-To: <20010815124233.F70497@isnic.is> References: <20010815100409.E70497@isnic.is> <20010815124233.F70497@isnic.is> Message-ID: <15226.32541.431055.973098@onceler.kciLink.com> >>>>> "OO" == Olafur Osvaldsson writes: OO> I also noticed one thing wich puzzles me...I forgot to change the OO> /usr/bin/perl line in rt-mailgate to suidperl but that didn't OO> produce a single error. After fixing that I still need the patch OO> applied. You should never invoke suidperl directly. Perl does that for you. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From Rehan at nha.co.za Wed Aug 15 10:45:30 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Wed, 15 Aug 2001 16:45:30 +0200 Subject: [rt-users] Inconsistant pagelayout and other bugs/suggestions Message-ID: > RT 2.0.5: > > While testing RT205 the following came to my attention/mind: > > > Some supposed Layout and other bugs: > --------------------------------------------------------- > > 1. When viewing Configuration | Global | Group Rights or User Rights, I > have an different look to the other pages - big blue writing, and no > blue/grey frame. There is also a double line as opposed to the other pags > showing a single line between the Navigation Headings and the edit-frame. > > > 2. When a non-priveledged user view a ticket, the ticket info (Ticket Id, > Requestors, CC, etc) above the ticket, is not displayed in the normal > blue/grey box. It seems a bit lost at the top of the page ... > > 3. As non-priveledged user, click on Display Headers - nothing happens - > the functionality is fine, to not display the headers, but I would expect > to then not see the option ... > > 4. When adding users, I am forced to supply a value for the email field - > should this be so? What if the person is just an internet user/operator > and dont have a relevant email address? > > 5. As non-priveledged user, when viewing my "Your open tickets" box, the > column headers are mis/ill-alligned and not formatted in the same neat > manner as when displaying priveleged user ticket-lists. > > 6. Often when logging out, I get a "Page cannot be displayed" page. If I > go back en do it again it is fine - but it happens alarmingly often. > > I dont know if some of these are maybe faults with my installation (I > doubt it ...) - let me know if you find/dont find the same. > > > Some suggestions: > ---------------------------- > > 1. When displaying a ticket, the "Interested Parties" fields should maybe > be Bold to accentuate them. > > 2. When diplaying a list of Items such as Users/Queues/Groups under > Configuration, remove the numbering - this will make it more obviously > alphabetically sorted and align them better. > > 3. On the 'Home' page, in the "25 highest priority tickets I own ..." > frame, it would be helpfull if the requestor was displayed. > > 4. One should maybe be able to edit the subject of a ticket - in case of a > person sending in a request with no heading or just a "FW:". > > 5. Can I supply a default Queue to a group/user? > > 6. When making changes to the configuration, can the cached objects be > instantly deleted when "saving changes" in an attempt to make the changes > immediate? What other way is there to ensure that group/queue/user rights > are immediately enforced, without the user loging out/in? > > > I hope these are helpfull in bugtracking/fixing. > > Rehan van der Merwe From jesse at fsck.com Wed Aug 15 11:37:16 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 11:37:16 -0400 Subject: [rt-users] RT 2.0.5 - compilation aborted In-Reply-To: <200108151008.f7FA8uo08523@svr1.ministratrix.net>; from tarren@tarren.co.uk on Wed, Aug 15, 2001 at 11:08:58AM +0100 References: <20010815003038.D16358@pallas.fsck.com> <200108151008.f7FA8uo08523@svr1.ministratrix.net> Message-ID: <20010815113716.Z16358@pallas.fsck.com> It appears that a perl 5.6ism snuck into the codebase. The fix is pretty trivial. Around line 437 of lib/RT/Interface/Email.pm, you should see the line foreach my $header qw( Errors-To Reply-To From Sender ) { Replace it with the following line and tell me if it works for you. foreach my $header ('Errors-To', 'Reply-To', 'From', 'Sender' ) { If this fixes things, I'll roll 2.0.5_01 later today. On Wed, Aug 15, 2001 at 11:08:58AM +0100, Tarren wrote: > > Hi, > > I've just upgraded from RT2.0.0 to RT2.0.5 and I'm now getting > "compilation aborted" errors when sending email through rt-mailgate, as > follows: > > ----- Transcript of session follows ----- > "my" variable $header masks earlier declaration in same statement at > /home/rt2/lib/RT/Interface/Email.pm line 439. > syntax error at /home/rt2/lib/RT/Interface/Email.pm line 437, near > "$header qw( Errors-To Reply-To From Sender )" > syntax error at /home/rt2/lib/RT/Interface/Email.pm line 446, near "}" > BEGIN failed--compilation aborted at /usr/adm/sm.bin/rt-mailgate line 31. > 554 5.3.0 |"/home/rt2/bin/rt-mailgate --queue General --action > correspond"... unknown mailer error 255 > > This doesn't look like the normal rt-mailgate configuration errors that > I've seen so far. > Please advise! > > Thanks, > > Tarren. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From jesse at fsck.com Wed Aug 15 11:39:32 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 11:39:32 -0400 Subject: [rt-users] Help! No ticket texts recorded suddenly! In-Reply-To: ; from dave@toad.net on Wed, Aug 15, 2001 at 08:44:16AM -0400 References: Message-ID: <20010815113932.A16358@pallas.fsck.com> What's in the error logs? have you run out of disk? On Wed, Aug 15, 2001 at 08:44:16AM -0400, David C. Troy wrote: > > All of a sudden my RT2.0.4 installation stopped recording text in new, > inbound tickets. No configuration changes were made. I am rebooting the > host that RT is on to see if there is a problem there; HUPping httpd and > reloading mysql did not help. > > Has anyone else seen this? > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 They'll take my private key when they pry it from my cold dead fingers! From dave at toad.net Wed Aug 15 11:42:03 2001 From: dave at toad.net (David C. Troy) Date: Wed, 15 Aug 2001 11:42:03 -0400 (EDT) Subject: [rt-users] Help! No ticket texts recorded suddenly! In-Reply-To: <20010815113932.A16358@pallas.fsck.com> Message-ID: I think it's this -- 2GB file limit in 2.2 kernel. Changed to 2.4 and did a REPAIR TABLE Attachments and things seem to be looking up. Will keep y'all posted. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Wed, 15 Aug 2001, Jesse wrote: > What's in the error logs? have you run out of disk? > > > On Wed, Aug 15, 2001 at 08:44:16AM -0400, David C. Troy wrote: > > > > All of a sudden my RT2.0.4 installation stopped recording text in new, > > inbound tickets. No configuration changes were made. I am rebooting the > > host that RT is on to see if there is a problem there; HUPping httpd and > > reloading mysql did not help. > > > > Has anyone else seen this? > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > They'll take my private key when they pry it from my cold dead fingers! > From tarren at tarren.co.uk Wed Aug 15 11:55:07 2001 From: tarren at tarren.co.uk (Tarren) Date: Wed, 15 Aug 2001 16:55:07 +0100 Subject: [rt-users] RT 2.0.5 - compilation aborted In-Reply-To: <20010815113716.Z16358@pallas.fsck.com> Message-ID: <200108151555.f7FFt4o25745@svr1.ministratrix.net> On Wednesday, August 15, 2001, at 04:37 pm, Jesse wrote: > It appears that a perl 5.6ism snuck into the codebase. > The fix is pretty trivial. > > Around line 437 of lib/RT/Interface/Email.pm, you should see the line > > foreach my $header qw( Errors-To Reply-To From Sender ) { > > Replace it with the following line and tell me if it works for you. > > foreach my $header ('Errors-To', 'Reply-To', 'From', 'Sender' ) { > > If this fixes things, I'll roll 2.0.5_01 later today. Yes, Changing line 437 as detailed above seems to cure the problem for me! Thanks. Tarren. From jblaine at mitre.org Wed Aug 15 12:07:07 2001 From: jblaine at mitre.org (Jeff Blaine) Date: Wed, 15 Aug 2001 12:07:07 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build Message-ID: <1444815123.997877227@jblaine-pc.MITRE.ORG> We have our PostgreSQL database running on a non-default port. Is there a syntax for DB_HOST in the Makefile that will allow me to specify a different port? I tried localhost:OURPORT and that did not work. Please add support for setting and using a DB_PORT in the Makefile From jason at splitinfinity.net Wed Aug 15 12:56:36 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: Wed, 15 Aug 2001 09:56:36 -0700 Subject: [rt-users] Tried to upgrade Message-ID: <20010815165421.5845711148@pallas.eruditorum.org> And when I do a search, I get the following. What am I missing???? Jason System error while serving tracker.splitinfinity.net /Search/Listing.html error while executing /autohandler [standard]: Can't locate object method "FreezeLimits" via package "RT::Tickets" at /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, line 259. HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" via package "RT::Tick...') called at /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', 'RowsPerPage', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', 'RowsPerPage', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', 'Apache=SCALAR(0xd4f4c78)', 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null line 0 require 0 called at /dev/null line 0 HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" via package "RT::Tick...') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', 'RowsPerPage', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', 'Apache=SCALAR(0xd4f4c78)', 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null line 0 require 0 called at /dev/null line 0 HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" via package "RT::Tick...') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', 'Apache=SCALAR(0xd4f4c78)', 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null line 0 require 0 called at /dev/null line 0 backtrace: /autohandler [standard] <= /Search/Listing.html [standard] -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From agc at stoat.com Wed Aug 15 13:43:00 2001 From: agc at stoat.com (Alan Charlton) Date: Wed, 15 Aug 2001 18:43 +0100 (BST) Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: <1444815123.997877227@jblaine-pc.MITRE.ORG> Message-ID: > We have our PostgreSQL database running on a non-default port. This might seem a silly question, but why? Alan Charlton From jblaine at mitre.org Wed Aug 15 13:43:27 2001 From: jblaine at mitre.org (Jeff Blaine) Date: Wed, 15 Aug 2001 13:43:27 -0400 Subject: [rt-users] Undefined subroutine DBD::Pg::db::_login called Message-ID: <1450595032.997883007@jblaine-pc.MITRE.ORG> RT 2.0.4, PostgreSQL 7.1.2, mod_perl 1.26, Apache 1.3.20, DBI 1.18, DBD-Pg 1.01 Everything built and installed (with tests) with no remaining errors. I access http://ourhost.mitre.org/WebRT/html/ and I get an Internal Server Error. From jblaine at mitre.org Wed Aug 15 13:47:31 2001 From: jblaine at mitre.org (Jeff Blaine) Date: Wed, 15 Aug 2001 13:47:31 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: Message-ID: <1450838755.997883251@jblaine-pc.MITRE.ORG> >> We have our PostgreSQL database running on a non-default port. > > This might seem a silly question, but why? > > Alan Charlton Not so much silly as irrelevant and somewhat indicative of the thought that having a database server on a non-default port is "Wrong." If it were wrong, there wouldn't be an option to run the database server on another port. It's on another port because we're running an older version of PostgreSQL on the default port. Defualt port: 7.0.2, been working fine for our other existing databases, don't TOUCH IT. Non-default port: 7.1.2, requirement of installing RT 2.x, in testing. From khera at kcilink.com Wed Aug 15 14:39:47 2001 From: khera at kcilink.com (Vivek Khera) Date: Wed, 15 Aug 2001 14:39:47 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: <1450838755.997883251@jblaine-pc.MITRE.ORG> References: <1450838755.997883251@jblaine-pc.MITRE.ORG> Message-ID: <15226.49651.133936.620808@onceler.kciLink.com> >>>>> "JB" == Jeff Blaine writes: JB> It's on another port because we're running an older version of PostgreSQL JB> on the default port. From darrinw at nixc.net Wed Aug 15 15:00:22 2001 From: darrinw at nixc.net (Darrin Walton) Date: Wed, 15 Aug 2001 19:00:22 +0000 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: ; from agc@stoat.com on Wed, Aug 15, 2001 at 06:43:00PM +0100 References: <1444815123.997877227@jblaine-pc.MITRE.ORG> Message-ID: <20010815190022.T266@nixc.net> |+ This might seem a silly question, but why? Some of us run multiple database servers on the same machine for various reasons. Testing a new version of a database, testing software (you wouldn't want to be doing testing on the production database), etc. While many of you may say 'why not put it on another machine'. This is not always possible. From jesse at fsck.com Wed Aug 15 15:04:37 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 15:04:37 -0400 Subject: [rt-users] Tried to upgrade In-Reply-To: <20010815165421.5845711148@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, Aug 15, 2001 at 09:56:36AM -0700 References: <20010815165421.5845711148@pallas.eruditorum.org> Message-ID: <20010815150437.E16358@pallas.fsck.com> You didn't follow the upgrade procedure that has you check dependencies OR you didn't properly stop and start apache after an upgrade. On Wed, Aug 15, 2001 at 09:56:36AM -0700, Split infinity Tech Support wrote: > > And when I do a search, I get the following. > > What am I missing???? > > Jason > > > > System error > > while serving tracker.splitinfinity.net /Search/Listing.html > error while executing /autohandler [standard]: > Can't locate object method "FreezeLimits" via package "RT::Tickets" at > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, line > 259. > HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" > via package "RT::Tick...') called at > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126 > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', > 'RowsPerPage', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 649 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', > 'RowsPerPage', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 649 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', ...) > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 150 > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > 'Apache=SCALAR(0xd4f4c78)', > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null line 0 > require 0 called at /dev/null line 0 > HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" > via package "RT::Tick...') called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', > 'RowsPerPage', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 649 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', ...) > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 150 > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > 'Apache=SCALAR(0xd4f4c78)', > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null line 0 > require 0 called at /dev/null line 0 > HTML::Mason::Interp::__ANON__('Can\'t locate object method "FreezeLimits" > via package "RT::Tick...') called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', ...) > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > line 150 > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > 'Apache=SCALAR(0xd4f4c78)', > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null line 0 > require 0 called at /dev/null line 0 > > backtrace: /autohandler [standard] <= /Search/Listing.html [standard] > > > -- > FREE Web Site Monitoring for ALL! 100% FREE! > http://www.ServerRat.com/tag/ > Notifies you via: ICQ, AIM and EMAIL! > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 They'll take my private key when they pry it from my cold dead fingers! From jesse at fsck.com Wed Aug 15 15:06:03 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 15:06:03 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: <15226.49651.133936.620808@onceler.kciLink.com>; from khera@kcilink.com on Wed, Aug 15, 2001 at 02:39:47PM -0400 References: <1450838755.997883251@jblaine-pc.MITRE.ORG> <15226.49651.133936.620808@onceler.kciLink.com> Message-ID: <20010815150603.F16358@pallas.fsck.com> Sounds like a perfectly reasonable request to me ;) There's at least one other postgres-related option I need to roll in. This should happen for 2.0.6 or 2.0.7. -j On Wed, Aug 15, 2001 at 02:39:47PM -0400, Vivek Khera wrote: > >>>>> "JB" == Jeff Blaine writes: > > JB> It's on another port because we're running an older version of PostgreSQL > JB> on the default port. > > From a cursory scan of the initdb script, my *guess* is that if you > specify DB_HOST=localhost;port=NNNN in the Makefile, it *should* trick > it into using the correct DBI incantation to connect to port NNNN > instead of the default. You will of course have to try it to find > out, and double check the results after config.pm is generated. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 that's security the same way that asking for directions to topeka and being told that a seal is a mammal is informative -robin at apocalypse.org From jason at splitinfinity.net Wed Aug 15 15:22:17 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: Wed, 15 Aug 2001 12:22:17 -0700 Subject: [rt-users] Tried to upgrade In-Reply-To: <20010815150437.E16358@pallas.fsck.com> References: <20010815165421.5845711148@pallas.eruditorum.org> <20010815150437.E16358@pallas.fsck.com> Message-ID: <20010815192006.02A41111E6@pallas.eruditorum.org> Actually, yes I did, I ended up fixing it by backing up my database, removing rt completely then installing 2.0.4 and restoring the database. The only instructions in the documents section of your web page say: As root, type: make upgrade replace "make" with the local name for Make, if you need to. This will build new RT wrappers, config files and libraries without overwriting your RT database. WARNING: Note that this will clobber your configuration file! The old config will be saved as config.old, but back it up anyway! That's it, there's no mention of dependancies or restarting apache. I checked the deps and restarted the whole machine in an attempt to get it working. Jason > > You didn't follow the upgrade procedure that has you check dependencies > OR > you didn't properly stop and start apache after an upgrade. > > > On Wed, Aug 15, 2001 at 09:56:36AM -0700, Split infinity Tech Support > wrote: > > > > And when I do a search, I get the following. > > > > What am I missing???? > > > > Jason > > > > > > > > System error > > > > while serving tracker.splitinfinity.net /Search/Listing.html > > error while executing /autohandler [standard]: > > Can't locate object method "FreezeLimits" via package "RT::Tickets" at > > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, > line > > 259. > > HTML::Mason::Interp::__ANON__('Can\'t locate object method > "FreezeLimits" > > via package "RT::Tick...') called at > > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126 > > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > '=', > > 'RowsPerPage', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 649 > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, > > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 > > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > '=', > > 'RowsPerPage', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 649 > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > ...) > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 150 > > > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > 'Apache=SCALAR(0xd4f4c78)', > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null > line 0 > > require 0 called at /dev/null line 0 > > HTML::Mason::Interp::__ANON__('Can\'t locate object method > "FreezeLimits" > > via package "RT::Tick...') called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, > > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 > > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > '=', > > 'RowsPerPage', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 649 > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > ...) > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 150 > > > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > 'Apache=SCALAR(0xd4f4c78)', > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null > line 0 > > require 0 called at /dev/null line 0 > > HTML::Mason::Interp::__ANON__('Can\'t locate object method > "FreezeLimits" > > via package "RT::Tick...') called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > ...) > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > > require 0 called at > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 150 > > > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > 'Apache=SCALAR(0xd4f4c78)', > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null > line 0 > > require 0 called at /dev/null line 0 > > > > backtrace: /autohandler [standard] <= /Search/Listing.html [standard] > > > > > > -- > > FREE Web Site Monitoring for ALL! 100% FREE! > > http://www.ServerRat.com/tag/ > > Notifies you via: ICQ, AIM and EMAIL! > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > They'll take my private key when they pry it from my cold dead fingers! > -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From jblaine at mitre.org Wed Aug 15 15:21:43 2001 From: jblaine at mitre.org (Jeff Blaine) Date: Wed, 15 Aug 2001 15:21:43 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build Message-ID: <1456490808.997888903@jblaine-pc.MITRE.ORG> FWIW, the 'DB_HOST = localhost;port=5433' trick does not work. % make dropdb ... Dropping Pg database rt2. DBI->connect(dbname=template1;host=localhost;port=5433) failed: connectDBStart() -- connect() failed: Connection refused at /rcf/rt/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74 connectDBStart() -- connect() failed: Connection refused at /rcf/rt/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, line 2. % psql -p 5433 -l List of databases Database | Owner -----------+---------- template0 | postgres template1 | postgres (2 rows) From jesse at fsck.com Wed Aug 15 15:24:36 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 15:24:36 -0400 Subject: [rt-users] Tried to upgrade In-Reply-To: <20010815192006.73DB0111E8@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, Aug 15, 2001 at 12:22:17PM -0700 References: <20010815165421.5845711148@pallas.eruditorum.org> <20010815150437.E16358@pallas.fsck.com> <20010815192006.73DB0111E8@pallas.eruditorum.org> Message-ID: <20010815152436.G16358@pallas.fsck.com> I think the instructions are pretty clear. If they're not, I'd welcome a recommendation about how to clarify them. You quote section 5.1 of the install procedure below. Section 4, which came immediately before it cautions you to check the dependencies. RT 2.0.4 needs FreezeThaw. Testdeps checks for it. On Wed, Aug 15, 2001 at 12:22:17PM -0700, Split infinity Tech Support wrote: > > Actually, yes I did, I ended up fixing it by backing up my database, > removing rt completely then installing 2.0.4 and restoring the database. > The only instructions in the documents section of your web page say: > > As root, type: > > make upgrade > > replace "make" with the local name for Make, if you need to. This will > build new RT wrappers, config files and libraries without overwriting your > RT database. WARNING: Note that this will clobber your configuration file! > The old config will be saved as config.old, but back it up anyway! > > > That's it, there's no mention of dependancies or restarting apache. I > checked the deps and restarted the whole machine in an attempt to get it > working. > > Jason > > > > > You didn't follow the upgrade procedure that has you check dependencies > > OR > > you didn't properly stop and start apache after an upgrade. > > > > > > On Wed, Aug 15, 2001 at 09:56:36AM -0700, Split infinity Tech Support > > wrote: > > > > > > And when I do a search, I get the following. > > > > > > What am I missing???? > > > > > > Jason > > > > > > > > > > > > System error > > > > > > while serving tracker.splitinfinity.net /Search/Listing.html > > > error while executing /autohandler [standard]: > > > Can't locate object method "FreezeLimits" via package "RT::Tickets" at > > > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, > > line > > > 259. > > > HTML::Mason::Interp::__ANON__('Can\'t locate object method > > "FreezeLimits" > > > via package "RT::Tick...') called at > > > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126 > > > > > > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', > > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > > '=', > > > 'RowsPerPage', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > > line 649 > > > > > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, > > > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 > > > > > > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > > '=', > > > 'RowsPerPage', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > > line 649 > > > > > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > > ...) > > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > > line 150 > > > > > > > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > > > > > > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > > 'Apache=SCALAR(0xd4f4c78)', > > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > require 0 called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > > > > > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > > > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null > > line 0 > > > require 0 called at /dev/null line 0 > > > HTML::Mason::Interp::__ANON__('Can\'t locate object method > > "FreezeLimits" > > > via package "RT::Tick...') called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 > > > > > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2, > > > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314 > > > > > > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > > '=', > > > 'RowsPerPage', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649 > > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > > line 649 > > > > > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > > ...) > > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > > line 150 > > > > > > > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > > > > > > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > > 'Apache=SCALAR(0xd4f4c78)', > > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > require 0 called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > > > > > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > > > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null > > line 0 > > > require 0 called at /dev/null line 0 > > > HTML::Mason::Interp::__ANON__('Can\'t locate object method > > "FreezeLimits" > > > via package "RT::Tick...') called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660 > > > > > > > > > HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)', > > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', > > ...) > > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150 > > > require 0 called at > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > > line 150 > > > > > > > > > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', > > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus', > > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885 > > > > > > > > > HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > > 'Apache=SCALAR(0xd4f4c78)', > > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > require 0 called at > > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556 > > > > > > > > > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)', > > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149 > > > RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null > > line 0 > > > require 0 called at /dev/null line 0 > > > > > > backtrace: /autohandler [standard] <= /Search/Listing.html [standard] > > > > > > > > > -- > > > FREE Web Site Monitoring for ALL! 100% FREE! > > > http://www.ServerRat.com/tag/ > > > Notifies you via: ICQ, AIM and EMAIL! > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > They'll take my private key when they pry it from my cold dead fingers! > > > -- > FREE Web Site Monitoring for ALL! 100% FREE! > http://www.ServerRat.com/tag/ > Notifies you via: ICQ, AIM and EMAIL! > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I'm reasonably sure that at least two of the electric blue kangeroos I saw were real. From darrinw at nixc.net Wed Aug 15 15:31:03 2001 From: darrinw at nixc.net (Darrin Walton) Date: Wed, 15 Aug 2001 19:31:03 +0000 Subject: [rt-users] Tried to upgrade In-Reply-To: <20010815192006.02A41111E6@pallas.eruditorum.org>; from jason@splitinfinity.net on Wed, Aug 15, 2001 at 12:22:17PM -0700 References: <20010815165421.5845711148@pallas.eruditorum.org> <20010815150437.E16358@pallas.fsck.com> <20010815192006.02A41111E6@pallas.eruditorum.org> Message-ID: <20010815193103.U266@nixc.net> |+ That's it, there's no mention of dependancies or restarting apache. I |+ checked the deps and restarted the whole machine in an attempt to get it |+ working. You must not be reading the entire README file. Are you just reading that step, and not any further? 8 Stop and start your webserver, so it picks up your configuration changes. That is plain as day to me. I don't think Jesse needs to put 'restart apache' explictily, when he has step 8 telling you to restart /whatever/ webserver you're using. From ayan.kayal at yale.edu Wed Aug 15 15:53:55 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Wed, 15 Aug 2001 15:53:55 -0400 Subject: [rt-users] Random observation of Brief/Full Headers In-Reply-To: Message-ID: I was messing around with clicking "Brief Headers" and "Full Headers" on a ticket and noticed this: When you click on "Full Headers," on the transaction which you click and on any transaction physically below it, full headers display, but not on transactions above the one you clicked. If you subsequently click "Brief Headers" on any transaction, all of the headers close. This makes sense given the URLs that appear, but just out of curiosity, what's the rationale behind this behavior? Why not display full headers on all tickets or no tickets, or display only for one particular transaction (as opposed to the one transaction and any transaction below it)? O- ~ARK Hmedicine.com, Inc. From jesse at fsck.com Wed Aug 15 16:18:39 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 16:18:39 -0400 Subject: [rt-users] [rt-announce] RT 2.0.5_01 Message-ID: <20010815161839.H16358@pallas.fsck.com> RT 2.0.5_01 fixes: * a buglet that would cause RT to die in the case of weird database corruption, due to a typo. Not such a big deal, since in 2.0.4, the code just issued an explicit die ;) * a perl 5.6ism in the mail gateway. If you're running perl 5.6, there is NO NEED to upgrade from 2.0.5 to 2.0.5_01. If you don't run the mail gateway, there is NO need to upgrade from 2.0.5 to 2.0.5_01 -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review _______________________________________________ Rt-announce mailing list Rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From philw at webmaster.com Wed Aug 15 16:46:45 2001 From: philw at webmaster.com (Phillip White) Date: Wed, 15 Aug 2001 16:46:45 -0400 Subject: [rt-users] Error installing. Message-ID: <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> I've read and read all instructions, IMHO, very very closely. And in the last 8 hours - after installing perl 5.6.1 and all it's friends, in almost every order - I give up. I ask now for help if you would be so kind =) [Wed Aug 15 16:43:30 2001] [error] Can't write to '/u02/rt/masonpath/rt.log.27956.0': Permission denied at /usr/local/lib/perl5/site_perl/5.6.1/Log/Dispatch/File.pm line 69. Now. It's a virtual server running suexec to allow the server to run as a different user - in this case rt/rt. The permissions on that directory are 1 drwxr-xr-x 2 rt rt 1024 Aug 15 13:38 masonpath which should be fine if the server is writing the log file as rt. Thanks. From jesse at fsck.com Wed Aug 15 16:54:04 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 16:54:04 -0400 Subject: [rt-users] Error installing. In-Reply-To: <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131>; from philw@webmaster.com on Wed, Aug 15, 2001 at 04:46:45PM -0400 References: <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> Message-ID: <20010815165404.L16358@pallas.fsck.com> On Wed, Aug 15, 2001 at 04:46:45PM -0400, Phillip White wrote: > > I've read and read all instructions, IMHO, very very closely. And in the > last 8 hours - after installing perl 5.6.1 and all it's friends, in almost > every order - I give up. I ask now for help if you would be so kind =) > > [Wed Aug 15 16:43:30 2001] [error] Can't write to > '/u02/rt/masonpath/rt.log.27956.0': Permission denied at > /usr/local/lib/perl5/site_perl/5.6.1/Log/Dispatch/File.pm line 69. > > Now. It's a virtual server running suexec to allow the server to run as a > different user - in this case rt/rt. > The permissions on that directory are 1 drwxr-xr-x 2 > rt rt 1024 Aug 15 13:38 masonpath which should be fine if > the server is writing the log file as rt. With modperl, the server is writing the file as your modperl user. > > Thanks. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. From cgilmore at tivoli.com Wed Aug 15 17:13:48 2001 From: cgilmore at tivoli.com (Christian Gilmore) Date: Wed, 15 Aug 2001 16:13:48 -0500 Subject: [rt-users] Random observation of Brief/Full Headers In-Reply-To: Message-ID: <000a01c125cf$2d70a6e0$69285492@tivoli.com> A further question somewhat on this line would be if anyone has an opinion on whether full headers should include the To: and CC: lists? Since both the To: and CC: lists can change through time (by modifying the watchers/requestors), I believe it might be nice to see the list at the time of the mailing... Thoughts? Regards, Christian ----------------- Christian Gilmore Infrastructure & Tools Team Lead Web & Multimedia Development IBM Software Group From ayan.kayal at yale.edu Wed Aug 15 17:23:53 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Wed, 15 Aug 2001 17:23:53 -0400 Subject: [rt-users] custom Scrip... In-Reply-To: Message-ID: I was trying to create a scrip that would be used for autoreplying, but only if the requestor created the ticket. For example, if joe at my.domain creates a ticket with bob at my.domain as the requestor (via the Web interface), it shouldn't autoreply, but if joe at my.domain creates a ticket with himself as the requestor, it will. And if joe at my.domain submits a ticket via email, it should autoreply. I wrote the "if" statement below, but it's not right. I suspect that the "$session{CurrentUser}->EmailAddress" part isn't right, but I suspect something else is wrong too. if (($self->TransactionObj->Field eq 'Requestors') and ($session{CurrentUser}->EmailAddress =~ /$self->TransactionObj->NewValue())/) { return(1); } else { return(undef); } O- ~ARK From jason at splitinfinity.net Wed Aug 15 18:05:37 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: Wed, 15 Aug 2001 15:05:37 -0700 Subject: [rt-users] Re: Mailman results for rt-users In-Reply-To: <20010815214002.77D1A11250@pallas.eruditorum.org> References: <20010815214002.77D1A11250@pallas.eruditorum.org> Message-ID: <20010815220325.9E29611250@pallas.eruditorum.org> How do I get of of this list? I've tried unsubscribing, but the list swears that I'm not subscribed. Or perhaps that's another great feature like the lack of a proper reply-to Jason On Wed, 15 Aug 2001, rt-users-request at lists.fsck.com wrote: > Date: Wed, 15 Aug 2001 17:40:02 -0400 (EDT) > To: jason at splitinfinity.net > From: rt-users-request at lists.fsck.com > Sender: rt-users-admin at lists.fsck.com > Subject: Mailman results for rt-users > > This is an automated response. > > There were problems with the email commands you sent to Mailman via > the administrative address . > > To obtain instructions on valid Mailman email commands, send email to > with the word "help" in the subject > line or in the body of the message. > > If you want to reach the human being that manages this mailing list, > please send your message to . > > The following is a detailed description of the problems. > > >>>>> Subject line ignored: > >>>>> No Subject > > ***** unsubscribe XXXXXX [jason at splitinfinity.net] > >>>>> [jason at splitinfinity.net] is not subscribed to this list. > -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From service at lobosoft.com Wed Aug 15 18:11:58 2001 From: service at lobosoft.com (Technical Support) Date: Wed, 15 Aug 2001 18:11:58 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: <20010815190022.T266@nixc.net> Message-ID: That's exactly what I would say. If a test situation is considered viral enough to affect a working software config, the assumption should be made, in order to protect the production config, that the test may in fact affect the hardware as well, therefore, in our shop, all tests get their own box. -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Darrin Walton Sent: Wednesday, August 15, 2001 3:00 PM To: Alan Charlton Cc: jblaine at mitre.org; rt-users at lists.fsck.com Subject: Re: [rt-users] Need "DB_PORT" in Makefile and support throughout build |+ This might seem a silly question, but why? Some of us run multiple database servers on the same machine for various reasons. Testing a new version of a database, testing software (you wouldn't want to be doing testing on the production database), etc. While many of you may say 'why not put it on another machine'. This is not always possible. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From agc at stoat.com Wed Aug 15 19:04:00 2001 From: agc at stoat.com (Alan Charlton) Date: Thu, 16 Aug 2001 00:04 +0100 (BST) Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout In-Reply-To: <1450838755.997883251@jblaine-pc.MITRE.ORG> Message-ID: > It's on another port because we're running an older version of > PostgreSQL on the default port. Fair enough... Cheers, Alan From darrinw at nixc.net Wed Aug 15 20:11:36 2001 From: darrinw at nixc.net (Darrin Walton) Date: Thu, 16 Aug 2001 00:11:36 +0000 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: ; from service@lobosoft.com on Wed, Aug 15, 2001 at 06:11:58PM -0400 References: <20010815190022.T266@nixc.net> Message-ID: <20010816001136.B266@nixc.net> |+ That's exactly what I would say. |+ If a test situation is considered viral enough to affect a working software |+ config, the assumption should be made, in order to protect the production |+ config, that the test may in fact affect the hardware as well, therefore, in |+ our shop, all tests get their own box. Let me present this situation to you. You have to bring up a circuit (say OC48). Bringing up the circuit to test could, in some way crash the router. (router vendor not important, it could be either cisco or juniper). Now, bringing the circuit up on a 'test' router, if you have one available for both sides of the connections (which let me tell you, gets quite expensive, usually test equipment is kept in a lab somewhere). You test the circuit, it is clean. Now, you still have to put it on the production router. Putting the circuit on the production router could crash the router. What do you do? Your solution is not feesable for every situation. From rt-list at trevorsky.com Wed Aug 15 21:00:48 2001 From: rt-list at trevorsky.com (Trevor Sky Garside) Date: Wed, 15 Aug 2001 18:00:48 -0700 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build References: <20010815190022.T266@nixc.net> <20010816001136.B266@nixc.net> Message-ID: <002101c125ee$e3d8b980$2c7f3240@halcyon> I'd like to point out that this discussion is getting needlessly off topic for the rt-users list. Trevor Sky Garside PS -- Please don't flame me... ;) ----- Original Message ----- From: "Darrin Walton" To: "Technical Support" Cc: Sent: Wednesday, August 15, 2001 5:11 PM Subject: Re: [rt-users] Need "DB_PORT" in Makefile and support throughout build > Let me present this situation to you. > > You have to bring up a circuit (say OC48). Bringing up the circuit to > test could, in some way crash the router. (router vendor not important, > it could be either cisco or juniper). > > Now, bringing the circuit up on a 'test' router, if you have one available > for both sides of the connections (which let me tell you, gets quite > expensive, usually test equipment is kept in a lab somewhere). You test > the circuit, it is clean. Now, you still have to put it on the production > router. Putting the circuit on the production router could crash the > router. What do you do? > > Your solution is not feesable for every situation. > From jesse at fsck.com Wed Aug 15 22:33:01 2001 From: jesse at fsck.com (Jesse) Date: Wed, 15 Aug 2001 22:33:01 -0400 Subject: [rt-users] Need "DB_PORT" in Makefile and support throughout build In-Reply-To: <002101c125ee$e3d8b980$2c7f3240@halcyon>; from rt-list@trevorsky.com on Wed, Aug 15, 2001 at 06:00:48PM -0700 References: <20010815190022.T266@nixc.net> <20010816001136.B266@nixc.net> <002101c125ee$e3d8b980$2c7f3240@halcyon> Message-ID: <20010815223301.P16358@pallas.fsck.com> I'm going to have to agree with trevor here. Besides, I implemented it tonight. It'll be in the next prerelease of 2.0.6. I look forward to hearing about whether it works right from folks who need it ;) On Wed, Aug 15, 2001 at 06:00:48PM -0700, Trevor Sky Garside wrote: > I'd like to point out that this discussion is getting needlessly off topic > for the rt-users list. > > Trevor Sky Garside > > > PS -- Please don't flame me... ;) > > ----- Original Message ----- > From: "Darrin Walton" > To: "Technical Support" > Cc: > Sent: Wednesday, August 15, 2001 5:11 PM > Subject: Re: [rt-users] Need "DB_PORT" in Makefile and support throughout > build > > Let me present this situation to you. > > > > You have to bring up a circuit (say OC48). Bringing up the circuit to > > test could, in some way crash the router. (router vendor not important, > > it could be either cisco or juniper). > > > > Now, bringing the circuit up on a 'test' router, if you have one available > > for both sides of the connections (which let me tell you, gets quite > > expensive, usually test equipment is kept in a lab somewhere). You test > > the circuit, it is clean. Now, you still have to put it on the production > > router. Putting the circuit on the production router could crash the > > router. What do you do? > > > > Your solution is not feesable for every situation. > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From teo.dehesselle at uts.edu.au Thu Aug 16 00:34:05 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Thu, 16 Aug 2001 14:34:05 +1000 Subject: [rt-users] Statistics - Done! References: <3B776781.B87AA7D1@uts.edu.au> Message-ID: <3B7B4D3D.1BA599F2@uts.edu.au> Teo de Hesselle wrote: > > I've knocked a statistics page together: > > http://peabody.itd.uts.edu.au/rt2stats/ > Well... This is very rough, but here is the source: http://peabody.itd.uts.edu.au/rt2stats/dist/ There is no documentation. It's a perl script, which you will have to edit to include your own database name, etc. This adds a bit of functionality since my first posting: - Everything except 'Resolvers' can be filtered per queue. - History directories are now like: $queuename/2001/08-Aug/16.html I will happily add any contributed stuff in, providing that I think it would be useful. My immediate plans for extension: - Filter 'Repsonders' per queue - $N Tickets received in the last (2,7,30) days. - Make the queue selection dynamic (it's currently hardcoded html!) I hope you all find it useful. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From jesse at fsck.com Thu Aug 16 01:34:52 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 01:34:52 -0400 Subject: [rt-users] [rt-announce] RT 2.0.5_03 Message-ID: <20010816013452.X16358@pallas.fsck.com> (2.0.5_02 was a testing-only release) This release fixes: a mail gateway bug resulting from moving a number of functions to the library for 2.0.5 a dependencies issue that reverted between 2.0.5 and 2.05_01. As I mentioned before, 2.0.5 had more churn than any other previous 2.0 series release. It's definitely taken longer to stabilize than would have been optimal. I'm going to continue to put out patch releases as things are cought. Each patch release is likely to be a one-trick pony. I'm sorry if these updates are coming too fast and furious for some of you. If you'd like to help cut down on short-cycle patch releases, I'd love help on an RT test suite. Jesse -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I think co-ordinating 1000 prima donnas living all over the world will be as easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992 _______________________________________________ Rt-announce mailing list Rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From ian.marsh at hants.gov.uk Thu Aug 16 04:28:26 2001 From: ian.marsh at hants.gov.uk (Marsh, Ian) Date: Thu, 16 Aug 2001 09:28:26 +0100 Subject: [rt-users] Adding extra transaction action Message-ID: <01B1757EDA82D31187B600A0C9E1E87B02F2F196@EXDATA01> Hi all I wonder if someone can help. I have just installed RT 2.0.5 and am evaluating it for our support team. Everything looks fine so far except for one thing. Due to the way in which we receive certain requests we need to be able to forward details out of the RT system to 'some other email address'. Basically like the 'reply' action only taking the TO address from the form and not the ticket details. The config.pm refers to 'ExtraTransactionActions' option but gives no indication as to how to use it! Can anyone point me in the right direction? Thanks, Ian From philw at webmaster.com Thu Aug 16 05:10:30 2001 From: philw at webmaster.com (Phillip White) Date: Thu, 16 Aug 2001 05:10:30 -0400 Subject: [rt-users] Delete link kills all? In-Reply-To: <20010815165404.L16358@pallas.fsck.com> References: <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> Message-ID: <5.1.0.14.2.20010816050621.03a0de30@216.152.64.131> I'm not sure why we haven't seen a feature where in you can select multiple items in the queue and delete all at once? I mean - I can't be the only one who has had to go into MySql and issue: SQL-query: select count(1) from each_req where requestors='spam'; update each_req set status='resolved' where requestors='info@'; SQL-query: select count(1) from each_req where subject LIKE '%spam here%'; update each_req set status='resolved' where subject LIKE '%Spam here%'; Am I? =) Problem is - not everyone here has that sort of access to the database so they have to sit there with sometimes 1000's of unresolved queue! From oli at isnic.is Thu Aug 16 05:34:50 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Thu, 16 Aug 2001 09:34:50 +0000 Subject: [rt-users] Delete link kills all? In-Reply-To: <5.1.0.14.2.20010816050621.03a0de30@216.152.64.131>; from philw@webmaster.com on Thu, Aug 16, 2001 at 05:10:30AM -0400 References: <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> <20010815165404.L16358@pallas.fsck.com> <5.1.0.14.2.20010816050621.03a0de30@216.152.64.131> Message-ID: <20010816093450.L70497@isnic.is> I would also like to request that it would be possible to set a "ignore" switch for a user/email similar to the "Let the user access RT" switch so that all email from this user is ignored. Would be handy to minimise repeated spamming. Oli On Thu, 16 Aug 2001, Phillip White wrote: > > I'm not sure why we haven't seen a feature where in you can select multiple > items in the queue and delete all at once? I mean - I can't be the only > one who has had to go into MySql and issue: > > SQL-query: > select count(1) from each_req where requestors='spam'; > update each_req set status='resolved' where requestors='info@'; > > SQL-query: > select count(1) from each_req where subject LIKE '%spam here%'; > update each_req set status='resolved' where subject LIKE '%Spam here%'; > > Am I? =) Problem is - not everyone here has that sort of access to the > database so they have to sit there with sometimes 1000's of unresolved queue! > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From dave at toad.net Thu Aug 16 08:18:44 2001 From: dave at toad.net (David C. Troy) Date: Thu, 16 Aug 2001 08:18:44 -0400 (EDT) Subject: [rt-users] RT2 Database design... Message-ID: Hey folks, probably more Jesse than others: I find that for our purposes RT2 is a little slower to respond (in the web gui) than RT1. My Attachments table has grown to be > 2GB in size and I think this is slowing access to the entire RT system somewhat. We have about 50,000 archived tickets and we sort of want to keep them. I think the design of RT2 is vastly superior to RT1, however I'm sad it's slower right now. I have basically two choices that I see: 1) throw more hardware at it, 2) look to optimizing RT2. So, my question is -- what indexing, if any, exists on the Attachments table, and secondly, what fields does anybody (Jesse) think would gain performance from additional indexing? Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From jdeberry at townnews.com Thu Aug 16 09:29:00 2001 From: jdeberry at townnews.com (John DeBerry) Date: Thu, 16 Aug 2001 08:29:00 -0500 Subject: [rt-users] Question about search results format Message-ID: Hello, I've been trying to get the HTML data that appears in the Told, Age, and Last columns to display like this: 4 months ago instead of this: 4 months ago These columns invariably end up wrapping and making the tickets spread out on the screen. I've tried to add the   to the function that returns the data, but by the time it gets to the web browser, it's changed to this: 4&nbsp;months&nbsp;ago Is there some way of solving this? Sure, I could set all the columns to 'nowrap', but then -no- column would wrap--which is not what I want. :) John DeBerry From ayan.kayal at yale.edu Thu Aug 16 09:43:52 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Thu, 16 Aug 2001 09:43:52 -0400 Subject: [rt-users] Question about search results format In-Reply-To: Message-ID: I think you might be able to solve this using a "|n" (that's a pipe and then an "n") when the function is returned. O- ~ARK > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry > Sent: Thursday, August 16, 2001 9:29 AM > To: RT-Users ML > Subject: [rt-users] Question about search results format > > > Hello, > > I've been trying to get the HTML data that appears in the Told, Age, and > Last columns to display like this: > > 4 months ago > > instead of this: > > 4 months ago > > These columns invariably end up wrapping and making the tickets spread out > on the screen. I've tried to add the   to the function that > returns the > data, but by the time it gets to the web browser, it's changed to this: > > 4&nbsp;months&nbsp;ago > > Is there some way of solving this? Sure, I could set all the columns to > 'nowrap', but then -no- column would wrap--which is not what I want. :) > > John DeBerry From admccray at thespring.org Thu Aug 16 09:50:52 2001 From: admccray at thespring.org (Adrian McCray) Date: Thu, 16 Aug 2001 09:50:52 -0400 Subject: [rt-users] Apache::Session Woes Message-ID: <3B7B9747.15978.A6417A0@localhost> I've managed to get everything installed so far excapte the Apache::Session 1.53. The problem that I cant seem to get past is the t/99 mysqllock test. What I have done so far: 1. Tried the make testdeps/fixdeps method. 2. Downloaded the Apache::Session file from CPAN and tried to install it manually as per the instructions. 3. Search the archives for a relevant answer. When I try to run a make usint any method (testdeps/fixdeps or make test in the CPAN file) I yield the same results. t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. Is there a particular username/password combination that Apache::Session is expecting to use when it connects to the MySQL server? In the archives, it was suggested that it is possible to force install the module. How do I do this? FWIW this is a new 2.0.4 install on RH 7.0. Are there problems using rtracker on RH70? Thank you for your assistance. Adrian McCray From mixo at beth.uniforum.org.za Thu Aug 16 10:18:19 2001 From: mixo at beth.uniforum.org.za (mixo) Date: Thu, 16 Aug 2001 16:18:19 +0200 Subject: [rt-users] Installation Error Message-ID: <005101c1265e$4ca6b6a0$6cf77ca0@uniforum.org.za> I am trying to install rt-2.0.5 and from a 'make install' I get the following error: can't parse data source: dbi:Pg : at /usr/lib/perl5/site_perl/5.6.0/DBIx/DataSource.pm line 70, line 1. make: *** [createdb] Error 255 What am I mising here? Mixo From jdeberry at townnews.com Thu Aug 16 11:03:10 2001 From: jdeberry at townnews.com (John DeBerry) Date: Thu, 16 Aug 2001 10:03:10 -0500 Subject: [rt-users] CSS coming and going Message-ID: Is anyone else having problems with the style sheets dropping about every 4th refresh/pageview? Anyone know of a way to solve the problem? :) I saw this mentioned in the archives a while back... Thanks! John DeBerry From dave at toad.net Thu Aug 16 11:16:15 2001 From: dave at toad.net (David C. Troy) Date: Thu, 16 Aug 2001 11:16:15 -0400 (EDT) Subject: [rt-users] CSS coming and going In-Reply-To: Message-ID: John, About the best that anyone's come up with is that it seems to be related to segfaults in the Apache error log, such as these: [Thu Aug 16 10:53:45 2001] [notice] child pid 3524 exit signal Segmentation fault (11) It has been suggested that some versions of Apache/ModPerl (or other software components) are causing this. I'm using Apache 1.3.19 and mod_perl 1.26, statically compiled, on a 2.4.2 RedHat 7.1 system. I'm having this problem as well and would love to figure out what's causing it. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 16 Aug 2001, John DeBerry wrote: > Is anyone else having problems with the style sheets dropping about every > 4th refresh/pageview? Anyone know of a way to solve the problem? :) I saw > this mentioned in the archives a while back... > > Thanks! > > John DeBerry > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From simon at onyx.net Thu Aug 16 11:37:25 2001 From: simon at onyx.net (Simon Woodward) Date: 16 Aug 2001 16:37:25 +0100 Subject: [rt-users] RT2 Database design... In-Reply-To: References: Message-ID: <997976245.16979.182.camel@brockrigg.onyx.net> I realise this deviates from the question a little, but while we are talking about database design, what about the addition of several customisable fields in the database which could be included to reference each ticket by ... I'm thinking about the possibility for organisations to add customer or account numbers that coincide with their own internal databases which could then be searched on and keyed as well as by email address. Although going back to your question, It looks to me like the attachments table has one primary key, that of id and one key of transaction id I think the more indexing the better, and the more things that are searchable (as far as the RT interface is concerned) the better. But indexing will (afaik, please correct me if I am wrong here, I'm not a DBA ;-)) only improve speed if the fields are the ones being searched in the select query, so if the searching is only using the id and TransactionId fields then I cant see what else could be done here. Simon. From cgilmore at tivoli.com Thu Aug 16 11:47:16 2001 From: cgilmore at tivoli.com (Christian Gilmore) Date: Thu, 16 Aug 2001 10:47:16 -0500 Subject: [rt-users] CSS coming and going In-Reply-To: Message-ID: <000101c1266a$ba2f85b0$69285492@tivoli.com> Well, I'm having the same symptoms but no segfaults. I'm also seeing these symptoms only with internet explorer. I've had no reports of problems with netscape... Regards, Christian > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > Sent: Thursday, August 16, 2001 10:16 AM > To: John DeBerry > Cc: RT-Users ML > Subject: Re: [rt-users] CSS coming and going > > > > John, > > About the best that anyone's come up with is that it seems to > be related > to segfaults in the Apache error log, such as these: > > [Thu Aug 16 10:53:45 2001] [notice] child pid 3524 exit signal > Segmentation fault (11) > > It has been suggested that some versions of Apache/ModPerl (or other > software components) are causing this. I'm using Apache 1.3.19 and > mod_perl 1.26, statically compiled, on a 2.4.2 RedHat 7.1 system. I'm > having this problem as well and would love to figure out > what's causing > it. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 16 Aug 2001, John DeBerry wrote: > > > Is anyone else having problems with the style sheets > dropping about every > > 4th refresh/pageview? Anyone know of a way to solve the > problem? :) I saw > > this mentioned in the archives a while back... > > > > Thanks! > > > > John DeBerry > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From dave at toad.net Thu Aug 16 11:49:29 2001 From: dave at toad.net (David C. Troy) Date: Thu, 16 Aug 2001 11:49:29 -0400 (EDT) Subject: [rt-users] CSS coming and going In-Reply-To: <000101c1266a$ba2f85b0$69285492@tivoli.com> Message-ID: I have been seeing it with IE 5.5 and Netscape 4.7. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 16 Aug 2001, Christian Gilmore wrote: > Well, I'm having the same symptoms but no segfaults. I'm also seeing these > symptoms only with internet explorer. I've had no reports of problems with > netscape... > > Regards, > Christian > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David C. Troy > > Sent: Thursday, August 16, 2001 10:16 AM > > To: John DeBerry > > Cc: RT-Users ML > > Subject: Re: [rt-users] CSS coming and going > > > > > > > > John, > > > > About the best that anyone's come up with is that it seems to > > be related > > to segfaults in the Apache error log, such as these: > > > > [Thu Aug 16 10:53:45 2001] [notice] child pid 3524 exit signal > > Segmentation fault (11) > > > > It has been suggested that some versions of Apache/ModPerl (or other > > software components) are causing this. I'm using Apache 1.3.19 and > > mod_perl 1.26, statically compiled, on a 2.4.2 RedHat 7.1 system. I'm > > having this problem as well and would love to figure out > > what's causing > > it. > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > On Thu, 16 Aug 2001, John DeBerry wrote: > > > > > Is anyone else having problems with the style sheets > > dropping about every > > > 4th refresh/pageview? Anyone know of a way to solve the > > problem? :) I saw > > > this mentioned in the archives a while back... > > > > > > Thanks! > > > > > > John DeBerry > > > > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > From cgilmore at tivoli.com Thu Aug 16 11:53:23 2001 From: cgilmore at tivoli.com (Christian Gilmore) Date: Thu, 16 Aug 2001 10:53:23 -0500 Subject: [rt-users] Problems with individuals seeing their request via the web ui Message-ID: <000201c1266b$95025a00$69285492@tivoli.com> Heya. My requestors cannot see a listing of their own tickets (or any tickets for that matter) via the web ui (rt-2.0.4). They can create tickets and directly view their tickets by number via the web ui. Here are my group rights: Global: Everyone: CommentOnTicket CreateTicket ReplyToTicket SeeQueue Requestor: SeeQueue (redundant, I know) ShowTicket Should giving the SeeQueue right globally to Everyone not be enough? Even if it isn't, shouldn't giving it to Requestor be enough? I'm confused why the above setup isn't adequate. Thanks, Christian ----------------- Christian Gilmore Infrastructure & Tools Team Lead Web & Multimedia Development IBM Software Group From khera at kcilink.com Thu Aug 16 12:10:40 2001 From: khera at kcilink.com (Vivek Khera) Date: Thu, 16 Aug 2001 12:10:40 -0400 Subject: [rt-users] CSS coming and going In-Reply-To: <000101c1266a$ba2f85b0$69285492@tivoli.com> References: <000101c1266a$ba2f85b0$69285492@tivoli.com> Message-ID: <15227.61568.795886.489251@onceler.kciLink.com> >>>>> "CG" == Christian Gilmore writes: CG> Well, I'm having the same symptoms but no segfaults. I'm also seeing these CG> symptoms only with internet explorer. I've had no reports of problems with CG> netscape... Works flawlessly with Konqueror (from KDE 2.1.1) and Opera 5.0. Both on a FreeBSD desktop. From jesse at fsck.com Thu Aug 16 13:07:06 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:07:06 -0400 Subject: [rt-users] Installation Error In-Reply-To: <005101c1265e$4ca6b6a0$6cf77ca0@uniforum.org.za>; from mixo@beth.uniforum.org.za on Thu, Aug 16, 2001 at 04:18:19PM +0200 References: <005101c1265e$4ca6b6a0$6cf77ca0@uniforum.org.za> Message-ID: <20010816130706.E16358@pallas.fsck.com> Looks to me like you've got an extra space after the DB_TYPE in the makefile. On Thu, Aug 16, 2001 at 04:18:19PM +0200, mixo wrote: > I am trying to install rt-2.0.5 and from a 'make install' I get the > following error: > can't parse data source: dbi:Pg : at > /usr/lib/perl5/site_perl/5.6.0/DBIx/DataSource.pm line 70, line 1. > make: *** [createdb] Error 255 > > What am I mising here? > > Mixo > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Gur SOV jnagf gb znxr guvf fvt vyyrtny. From jesse at fsck.com Thu Aug 16 13:11:58 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:11:58 -0400 Subject: [rt-users] Apache::Session Woes In-Reply-To: <3B7B9747.15978.A6417A0@localhost>; from admccray@thespring.org on Thu, Aug 16, 2001 at 09:50:52AM -0400 References: <3B7B9747.15978.A6417A0@localhost> Message-ID: <20010816131158.G16358@pallas.fsck.com> Due to the way Apache::Session's test infrastructure works, it pretty much always fails some database tests due to database permissions errors. The general solution is to force install it. On Thu, Aug 16, 2001 at 09:50:52AM -0400, Adrian McCray wrote: > I've managed to get everything installed so far excapte the > Apache::Session 1.53. The problem that I cant seem to get past is > the t/99 mysqllock test. What I have done so far: > > 1. Tried the make testdeps/fixdeps method. > > 2. Downloaded the Apache::Session file from CPAN and tried > to install it manually as per the instructions. > > 3. Search the archives for a relevant answer. > > When I try to run a make usint any method (testdeps/fixdeps or make > test in the CPAN file) I yield the same results. > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has > gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > Is there a particular username/password combination that > Apache::Session is expecting to use when it connects to the MySQL > server? > > In the archives, it was suggested that it is possible to force > install the module. How do I do this? FWIW this is a new 2.0.4 > install on RH 7.0. Are there problems using rtracker on RH70? > > Thank you for your assistance. > > Adrian McCray > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From mail at snyrre.de Thu Aug 16 05:35:31 2001 From: mail at snyrre.de (Andre Esser) Date: Thu, 16 Aug 2001 11:35:31 +0200 Subject: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 Message-ID: <20010816113531.A35523@spielwiese.netcologne.net> Hi, I am already running RT-1.0.7 on a machine. Now I need to install RT-2.0.5_03 on another machine. Is it possible to import the RT-Database to the new machine/release without installing RT-1.0.7 at first and then upgrading ? Would a mysqldump do??? Thanx for help Andre Esser -- Andre Esser mail at snyrre.de From jesse at fsck.com Thu Aug 16 13:29:58 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:29:58 -0400 Subject: [rt-users] RT2 Database design... In-Reply-To: <997976245.16979.182.camel@brockrigg.onyx.net>; from simon@onyx.net on Thu, Aug 16, 2001 at 04:37:25PM +0100 References: <997976245.16979.182.camel@brockrigg.onyx.net> Message-ID: <20010816132958.K16358@pallas.fsck.com> One of the things I'm looking at for 2.2 is per-queue custom ticket fields which allow arbitrary data-entry, rather than just keywords. On Thu, Aug 16, 2001 at 04:37:25PM +0100, Simon Woodward wrote: > > I realise this deviates from the question a little, but while we are > talking about database design, what about the addition of several > customisable fields in the database which could be included to reference > each ticket by ... -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 . . . when not in doubt, get in doubt. -- Old Discordian Proveb From timo.hummel at isg.de Tue Aug 14 12:34:01 2001 From: timo.hummel at isg.de (Timo A. Hummel) Date: Tue, 14 Aug 2001 16:34:01 +0000 Subject: [rt-users] Error when creating a queue Message-ID: <3B7952F9.527B2822@isg.de> Hi, we get the following errors when creating a queue: error in file: /usr/lib/perl5/5.6.0/Carp/Heavy.pm line 79: Bizarre copy of ARRAY in aassign context: 75: # them according to the format variables defined earlier in 76: # this file and join them onto the $sub sub-routine string 77: if ($hargs) { 78: # we may trash some of the args so we take a copy 79: @a = @DB::args; # must get local copy of args 80: # don't print any more than $MaxArgNums 81: if ($MaxArgNums and @a > $MaxArgNums) { 82: # cap the length of $#a and set the last element to '...' 83: $#a = $MaxArgNums; ... component stack: /Admin/Queues/Modify.html [standard] /autohandler [standard] code stack: /usr/lib/perl5/5.6.0/Carp/Heavy.pm:79 The error in line 79 changes sometimes from "ARRAY" to "HASH" and sometimes the screen appears. The system is a standard SuSE 7.2 distribution, updated with make fixdeps. Best regards Timo -- Timo A. Hummel, IT Specialist IS Innovative Software AG Phone: +49 69 505030-302 Feuerbachstra?e 26-32 Fax: +49 69 505030-505 60325 Frankfurt a.M. E-Mail: mailto:timo.hummel at isg.de GERMANY WWW: http://is.ag -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 1667 bytes Desc: S/MIME Cryptographic Signature URL: From jesse at fsck.com Thu Aug 16 13:37:58 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:37:58 -0400 Subject: [rt-users] RT2 Database design... In-Reply-To: ; from dave@toad.net on Thu, Aug 16, 2001 at 08:18:44AM -0400 References: Message-ID: <20010816133758.L16358@pallas.fsck.com> What are you running RT's database on now? How much proccessor? How much ram? Are there specific operations that are slower? Does mysql's slow-queries log show anything interesting? It might be worth looking at mysql's regular query log and feeding some of the queries that look like they're taking a long time to mysql(1)'s "EXPLAIN" to see if it appears to need better indices. Another option is an RT data-warehousing tool that will move old archived informational tickets out of the core database to somewhere else that's still searchable and accessable, so it doesn't impact performance as much. Depending on which operations are slow, optimizing RT2 might or might not be the right call. You may simply be pushing mysql's limits. I don't know whether oracle or postgres will scale better, but those may also be options. -j On Thu, Aug 16, 2001 at 08:18:44AM -0400, David C. Troy wrote: > > Hey folks, probably more Jesse than others: > > I find that for our purposes RT2 is a little slower to respond (in the web > gui) than RT1. My Attachments table has grown to be > 2GB in size and I > think this is slowing access to the entire RT system somewhat. We have > about 50,000 archived tickets and we sort of want to keep them. > > I think the design of RT2 is vastly superior to RT1, however I'm sad it's > slower right now. I have basically two choices that I see: 1) throw more > hardware at it, 2) look to optimizing RT2 > > So, my question is -- what indexing, if any, exists on the Attachments > table, and secondly, what fields does anybody (Jesse) think would gain > performance from additional indexing? > > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review From jesse at fsck.com Thu Aug 16 13:43:43 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:43:43 -0400 Subject: [rt-users] Delete link kills all? In-Reply-To: <5.1.0.14.2.20010816050621.03a0de30@216.152.64.131>; from philw@webmaster.com on Thu, Aug 16, 2001 at 05:10:30AM -0400 References: <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> <5.1.0.14.2.20010815161627.067e82f0@216.152.64.131> <20010815165404.L16358@pallas.fsck.com> <5.1.0.14.2.20010816050621.03a0de30@216.152.64.131> Message-ID: <20010816134343.N16358@pallas.fsck.com> From the web ui. Do a search. Click on "Update all these tickets at once" The CLI also supports operations across multiple tickets natively. On Thu, Aug 16, 2001 at 05:10:30AM -0400, Phillip White wrote: > > I'm not sure why we haven't seen a feature where in you can select multiple > items in the queue and delete all at once? I mean - I can't be the only > one who has had to go into MySql and issue: > > SQL-query: > select count(1) from each_req where requestors='spam'; > update each_req set status='resolved' where requestors='info@'; > > SQL-query: > select count(1) from each_req where subject LIKE '%spam here%'; > update each_req set status='resolved' where subject LIKE '%Spam here%'; > > Am I? =) Problem is - not everyone here has that sort of access to the > database so they have to sit there with sometimes 1000's of unresolved queue! > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "If IBM _wanted_ to make clones, we could make them cheaper and faster than anyone else!" - An IBM Rep. visiting Vassar College's Comp Sci Department. From rmitzel at peer1.net Thu Aug 16 13:42:11 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Thu, 16 Aug 2001 10:42:11 -0700 Subject: [rt-users] Newbie Installation Question Message-ID: <200108161042.AA173736254@peer1.net> Hi everyone, I've used WebRT as a user for a long time, always admired it (great job, by the way!). Anyways, so I'm at a new firm now, that needs a trouble ticket solution, which of course, is where WebRT comes in. :) I'm having a slight problem installing it though. Everything seems okay...I added myself via rtadmin from the command line, but when I try and access it via the web, I get a 500 error. When I check the error log, I have: [Thu Aug 16 05:04:11 2001] [error] Can't locate object method "connect" via package "Apache::DBI" at /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/DBI.pm line 420. Every time I access via web, this is what comes up in the error log. :) I know Apache::DBI is installed...along with all the other modules. Any ideas? Thanks in advance! -Rob. From admccray at thespring.org Thu Aug 16 14:01:32 2001 From: admccray at thespring.org (Adrian McCray) Date: Thu, 16 Aug 2001 14:01:32 -0400 Subject: [rt-users] Apache::Session Woes In-Reply-To: <20010816131158.G16358@pallas.fsck.com> References: <3B7B9747.15978.A6417A0@localhost>; from admccray@thespring.org on Thu, Aug 16, 2001 at 09:50:52AM -0400 Message-ID: <3B7BD23B.29009.A9C4A4@localhost> How do I do a force install? FYI: Im still roughing through Perl Installation for dummies. :) Adrian McCray On 16 Aug 2001, at 13:11, Jesse wrote: > Due to the way Apache::Session's test infrastructure works, it pretty > much always fails some database tests due to database permissions > errors. The general solution is to force install it. > > > On Thu, Aug 16, 2001 at 09:50:52AM -0400, Adrian McCray wrote: > > I've managed to get everything installed so far excapte the > > Apache::Session 1.53. The problem that I cant seem to get past is > > the t/99 mysqllock test. What I have done so far: > > > > 1. Tried the make testdeps/fixdeps method. > > > > 2. Downloaded the Apache::Session file from CPAN and tried > > to install it manually as per the instructions. > > > > 3. Search the archives for a relevant answer. > > > > When I try to run a make usint any method (testdeps/fixdeps or make > > test in the CPAN file) I yield the same results. > > > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has > > gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > > > Is there a particular username/password combination that > > Apache::Session is expecting to use when it connects to the MySQL > > server? > > > > In the archives, it was suggested that it is possible to force > > install the module. How do I do this? FWIW this is a new 2.0.4 > > install on RH 7.0. Are there problems using rtracker on RH70? > > > > Thank you for your assistance. > > > > Adrian McCray > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > There are no supercomputer applications that are solvable that cannot > be solved in finite time using a fucking TRS-80 with approprite > disk/tape drives. Zero. > -Tanj > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From jesse at fsck.com Thu Aug 16 13:49:54 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:49:54 -0400 Subject: [rt-users] can't locate object method 'new' In-Reply-To: <20010815091433.A20151@centaurus.ncbi.nlm.nih.gov>; from vovk@ncbi.nlm.nih.gov on Wed, Aug 15, 2001 at 09:14:34AM -0400 References: <20010815091433.A20151@centaurus.ncbi.nlm.nih.gov> Message-ID: <20010816134954.Q16358@pallas.fsck.com> My first guess is that there's some sort of an error in either the DB config section of your config file or in the Msql-Mysql-Modules that redhat installs. On Wed, Aug 15, 2001 at 09:14:34AM -0400, Andrey Vovk wrote: > > The same problem I have. > I've post a message about this a week ago - no answer. > > Andrey. > > On Wed, Aug 15, 2001 at 03:48:52PM +1000, Stuart Campbell wrote: > > Howdy folks, > > > > I'm reinstalling rt-2-0-4 on a red hat linux 7.1 system! > > I have recently installed rt-2-0-1 on a red hat linux 7.0 system and > > althought I had a number of issues with that installation, I have > > encountered a problem that has got me perplexed! > > > > Having satisfied 'testdeps' and having configured the RT config files pre > > install, the installation halts with the following error: > > > > Can't locate object method "new" via package RT::Handle at [install > > path]/insertdata line 25 > > > > where [install path] is the install path I entered in the RT config files. > > > > Any ideas?? > > > > > > Thanks, > > Stuart > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From Rafael.Corvalan at linkvest.com Tue Aug 14 09:30:33 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Tue, 14 Aug 2001 15:30:33 +0200 Subject: [rt-users] Status changed from open to open by RT_System Message-ID: Hello, Someone (a auto-created user, with no special rights) replied to an e-mail sent by RT, and on the transactions history I have one transaction: Status changed from open to open by RT_System Someone know why? Status "open" to "open"???? Thanks Rafael From admccray at thespring.org Thu Aug 16 14:22:43 2001 From: admccray at thespring.org (Adrian McCray) Date: Thu, 16 Aug 2001 14:22:43 -0400 Subject: [rt-users] Apache::Session Woes In-Reply-To: <20010816140346.T16358@pallas.fsck.com> References: <3B7BD23B.29009.A9C4A4@localhost>; from admccray@thespring.org on Thu, Aug 16, 2001 at 02:01:32PM -0400 Message-ID: <3B7BD733.21364.BD2ED4@localhost> I REALLLLY want to use RT2 but after 6 days and 2 servers later....*ARGHHHHHH*. Am I doing something wrong? I dont think the hardware should cause a problem, but I have listed it as well out of desperation, frustration, and any other type of *ation that you can think of. Statistics --------------- P233MMX 64MB RAM 7.0 GB HD NE2000 10BT card. I have Apache [root at walt netsaint-0.0.6]# rpm -q mod_perl mod_perl-1.24-4 [root at walt netsaint-0.0.6]# rpm -q apache apache-1.3.12-25 [root at walt netsaint-0.0.6]# rpm -q perl perl-5.6.0-9 [root at walt netsaint-0.0.6]# I issued the command as you instructed (cut and paste actually) and it still appears that it is not installing.(forcibly either). Below is the output. the comman [root at walt rt-2-0-4]# perl -MCPAN -e'force install Apache::Session' CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Running install for module Apache::Session Running make for J/JB/JBAKER/Apache-Session-1.53.tar.gz Scanning cache /root/.cpan/build for sizes CPAN: MD5 loaded ok CPAN: Compress::Zlib loaded ok Checksum for /root/.cpan/sources/authors/id/J/JB/JBAKER/Apache- Session-1.53.tar.gz ok Apache-Session-1.53/ <-----------------------[SNIP]---------------------------> t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. (in cleanup) DBD::mysql::st execute failed: MySQL server has gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. t/99mysqllock.......ok t/99mysqlstore......ok t/99mysql...........DBI->connect(sessions) failed: Access denied for user: '@localhost' to database 'sessions' at blib/lib/Apache/Session/Lock/MySQL.pm line 36 (in cleanup) DBI->connect(sessions) failed: Access denied for user: '@localhost' to database 'sessions' at blib/lib/Apache/Session/Lock/MySQL.pm line 36 t/99mysql...........dubious Test returned status 255 (wstat 65280, 0xff00) DIED. FAILED tests 1-8 Failed 8/8 tests, 0.00% okay t/99nulllock........ok t/99oracle..........skipped test on this platform t/99postgres........skipped test on this platform t/99semaphore.......ok t/99storable........ok t/99uue.............ok Failed Test Status Wstat Total Fail Failed List of failed ---------------------------------------------------------------------- --------- t/99mysql.t 255 65280 8 8 100.00% 1-8 2 tests skipped. Failed 1/17 test scripts, 94.12% okay. 8/109 subtests failed, 92.66% okay. make: *** [test_dynamic] Error 29 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force <------------------------------END----------------------------> On 16 Aug 2001, at 14:03, Jesse wrote: > perl -MCPAN -e'force install Apache::Session' > > should do you > > > On Thu, Aug 16, 2001 at 02:01:32PM -0400, Adrian McCray wrote: > > How do I do a force install? FYI: Im still roughing through Perl > > Installation for dummies. :) > > > > Adrian McCray > > > > > > On 16 Aug 2001, at 13:11, Jesse wrote: > > > > > Due to the way Apache::Session's test infrastructure works, it > > > pretty much always fails some database tests due to database > > > permissions errors. The general solution is to force install it. > > > > > > > > > On Thu, Aug 16, 2001 at 09:50:52AM -0400, Adrian McCray wrote: > > > > I've managed to get everything installed so far excapte the > > > > Apache::Session 1.53. The problem that I cant seem to get past > > > > is the t/99 mysqllock test. What I have done so far: > > > > > > > > 1. Tried the make testdeps/fixdeps method. > > > > > > > > 2. Downloaded the Apache::Session file from CPAN and tried > > > > to install it manually as per the instructions. > > > > > > > > 3. Search the archives for a relevant answer. > > > > > > > > When I try to run a make usint any method (testdeps/fixdeps or > > > > make test in the CPAN file) I yield the same results. > > > > > > > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server > > > > has gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > > > > > > > Is there a particular username/password combination that > > > > Apache::Session is expecting to use when it connects to the > > > > MySQL server? > > > > > > > > In the archives, it was suggested that it is possible to force > > > > install the module. How do I do this? FWIW this is a new 2.0.4 > > > > install on RH 7.0. Are there problems using rtracker on RH70? > > > > > > > > Thank you for your assistance. > > > > > > > > Adrian McCray > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > -- > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > There are no supercomputer applications that are solvable that > > > cannot be solved in finite time using a fucking TRS-80 with > > > approprite disk/tape drives. Zero. > > > -Tanj > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > After all, it's not every day you meet up with an evil power > -M. Bulgakov From jesse at fsck.com Thu Aug 16 13:39:13 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:39:13 -0400 Subject: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 In-Reply-To: <20010816113531.A35523@spielwiese.netcologne.net>; from mail@snyrre.de on Thu, Aug 16, 2001 at 11:35:31AM +0200 References: <20010816113531.A35523@spielwiese.netcologne.net> Message-ID: <20010816133913.M16358@pallas.fsck.com> You'll need to copy over the 'transactions' directory and dump the RT1 data on the RT1 host and import it into an 'rt' database on the new database host. import-1-to-2 doesn't use any of the RT1 libraries. -j On Thu, Aug 16, 2001 at 11:35:31AM +0200, Andre Esser wrote: > Hi, > > > > I am already running RT-1.0.7 on a machine. Now I need to install RT-2.0.5_03 on > another machine. Is it possible to import the RT-Database to the new machine/release > without installing RT-1.0.7 at first and then upgrading ? > Would a mysqldump do??? > > > > Thanx for help > > Andre Esser > -- > Andre Esser > mail at snyrre.de > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Mary had a crypto key / She kept it in escrow And everything that Mary said / The Feds were sure to know" -- Sam Simpson From jesse at fsck.com Thu Aug 16 13:47:21 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 13:47:21 -0400 Subject: [rt-users] Problems with individuals seeing their request via the web ui In-Reply-To: <000201c1266b$95025a00$69285492@tivoli.com>; from cgilmore@tivoli.com on Thu, Aug 16, 2001 at 10:53:23AM -0500 References: <000201c1266b$95025a00$69285492@tivoli.com> Message-ID: <20010816134721.P16358@pallas.fsck.com> That should work, I think. hmm On Thu, Aug 16, 2001 at 10:53:23AM -0500, Christian Gilmore wrote: > Heya. My requestors cannot see a listing of their own tickets (or any > tickets for that matter) via the web ui (rt-2.0.4). They can create > tickets and directly view their tickets by number via the web ui. Here are > my group rights: > > Global: > Everyone: > CommentOnTicket > CreateTicket > ReplyToTicket > SeeQueue > Requestor: > SeeQueue (redundant, I know) > ShowTicket > > Should giving the SeeQueue right globally to Everyone not be enough? Even > if it isn't, shouldn't giving it to Requestor be enough? I'm confused why > the above setup isn't adequate. > > Thanks, > Christian > > ----------------- > Christian Gilmore > Infrastructure & Tools Team Lead > Web & Multimedia Development > IBM Software Group > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I think co-ordinating 1000 prima donnas living all over the world will be as easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992 From jesse at fsck.com Thu Aug 16 14:02:11 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 14:02:11 -0400 Subject: [rt-users] Random observation of Brief/Full Headers In-Reply-To: ; from ayan.kayal@yale.edu on Wed, Aug 15, 2001 at 03:53:55PM -0400 References: Message-ID: <20010816140211.S16358@pallas.fsck.com> On Wed, Aug 15, 2001 at 03:53:55PM -0400, Ayan R. Kayal wrote: > I was messing around with clicking "Brief Headers" and "Full Headers" on a > ticket and noticed this: > > When you click on "Full Headers," on the transaction which you click and on > any transaction physically below it, full headers display, but not on > transactions above the one you clicked. If you subsequently click "Brief > Headers" on any transaction, all of the headers close. This makes sense > given the URLs that appear, but just out of curiosity, what's the rationale > behind this behavior? Sounds like a scoping bug with the "Display headers" flag. it's not intentional. > Why not display full headers on all tickets or no > tickets, or display only for one particular transaction (as opposed to the > one transaction and any transaction below it)? > > O- ~ARK > Hmedicine.com, Inc. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From jesse at fsck.com Thu Aug 16 14:03:46 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 14:03:46 -0400 Subject: [rt-users] Apache::Session Woes In-Reply-To: <3B7BD23B.29009.A9C4A4@localhost>; from admccray@thespring.org on Thu, Aug 16, 2001 at 02:01:32PM -0400 References: <3B7B9747.15978.A6417A0@localhost>; <20010816131158.G16358@pallas.fsck.com> <3B7BD23B.29009.A9C4A4@localhost> Message-ID: <20010816140346.T16358@pallas.fsck.com> perl -MCPAN -e'force install Apache::Session' should do you On Thu, Aug 16, 2001 at 02:01:32PM -0400, Adrian McCray wrote: > How do I do a force install? FYI: Im still roughing through Perl > Installation for dummies. :) > > Adrian McCray > > > On 16 Aug 2001, at 13:11, Jesse wrote: > > > Due to the way Apache::Session's test infrastructure works, it pretty > > much always fails some database tests due to database permissions > > errors. The general solution is to force install it. > > > > > > On Thu, Aug 16, 2001 at 09:50:52AM -0400, Adrian McCray wrote: > > > I've managed to get everything installed so far excapte the > > > Apache::Session 1.53. The problem that I cant seem to get past is > > > the t/99 mysqllock test. What I have done so far: > > > > > > 1. Tried the make testdeps/fixdeps method. > > > > > > 2. Downloaded the Apache::Session file from CPAN and tried > > > to install it manually as per the instructions. > > > > > > 3. Search the archives for a relevant answer. > > > > > > When I try to run a make usint any method (testdeps/fixdeps or make > > > test in the CPAN file) I yield the same results. > > > > > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has > > > gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > > > > > Is there a particular username/password combination that > > > Apache::Session is expecting to use when it connects to the MySQL > > > server? > > > > > > In the archives, it was suggested that it is possible to force > > > install the module. How do I do this? FWIW this is a new 2.0.4 > > > install on RH 7.0. Are there problems using rtracker on RH70? > > > > > > Thank you for your assistance. > > > > > > Adrian McCray > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > There are no supercomputer applications that are solvable that cannot > > be solved in finite time using a fucking TRS-80 with approprite > > disk/tape drives. Zero. > > -Tanj > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 After all, it's not every day you meet up with an evil power -M. Bulgakov From dave at toad.net Thu Aug 16 14:59:38 2001 From: dave at toad.net (David C. Troy) Date: Thu, 16 Aug 2001 14:59:38 -0400 (EDT) Subject: [rt-users] RT2 Database design... In-Reply-To: <20010816133758.L16358@pallas.fsck.com> Message-ID: > What are you running RT's database on now? How much proccessor? How much ram? > Are there specific operations that are slower? Does mysql's slow-queries > log show anything interesting? One 800MHz PIII, 768MB, IDE disks; nothing is so slow that it could be considered really problematic, and I'm confident that throwing hardware at it would improve it somewhat. The slowest stuff just seems to be 'searches' (I use that generically -- even clicking on the 'canned' queue lists on 'Home' takes a few fractions of a second longer than you'd like). I use the same box for other DB things and it performs perfectly reasonably. I have one table that's about 1.6GB and well indexed, for the operations I do with it, it performs really well. > It might be worth looking at mysql's regular query log and feeding some > of the queries that look like they're taking a long time to mysql(1)'s > "EXPLAIN" to see if it appears to need better indices. I'll give this a shot. Just wondered if you had a feeling like, "Hm, I guess I could have indexed such & such a field -- never thought someone would have a DB that big." > Another option is an RT data-warehousing tool that will move old archived > informational tickets out of the core database to somewhere else > that's still searchable and accessable, so it doesn't impact performance > as much. > > Depending on which operations are slow, optimizing RT2 might or might > not be the right call. You may simply be pushing mysql's limits. > I don't know whether oracle or postgres will scale better, but those > may also be options. Yep -- all good thoughts. Will see what I can come up with. Dave > -j > > > On Thu, Aug 16, 2001 at 08:18:44AM -0400, David C. Troy wrote: > > > > Hey folks, probably more Jesse than others: > > > > I find that for our purposes RT2 is a little slower to respond (in the web > > gui) than RT1. My Attachments table has grown to be > 2GB in size and I > > think this is slowing access to the entire RT system somewhat. We have > > about 50,000 archived tickets and we sort of want to keep them. > > > > I think the design of RT2 is vastly superior to RT1, however I'm sad it's > > slower right now. I have basically two choices that I see: 1) throw more > > hardware at it, 2) look to optimizing RT2 > > > > So, my question is -- what indexing, if any, exists on the Attachments > > table, and secondly, what fields does anybody (Jesse) think would gain > > performance from additional indexing? > > > > Thanks, > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > I have images of Marc in well worn combat fatigues, covered in mud, > sweat and blood, knife in one hand and PSION int he other, being > restrained by several other people, screaming "Let me at it! > Just let me at it!" Eichin standing calmly by with something > automated, milspec, and likely recoilless. > -xiphmont on opensource peer review > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at fsck.com Thu Aug 16 15:15:16 2001 From: jesse at fsck.com (Jesse) Date: Thu, 16 Aug 2001 15:15:16 -0400 Subject: [rt-users] RT2 Database design... In-Reply-To: ; from dave@toad.net on Thu, Aug 16, 2001 at 02:59:38PM -0400 References: <20010816133758.L16358@pallas.fsck.com> Message-ID: <20010816151516.X16358@pallas.fsck.com> RT 2.0.5 causes searches to display only 50 results per page by default.... Which should increase the percieved performance a whole lot... Also, dunno if you're using netscape 4, but its table rendering is abysmal. And adds precious seconds to every page draw. -j On Thu, Aug 16, 2001 at 02:59:38PM -0400, David C. Troy wrote: > > > What are you running RT's database on now? How much proccessor? How much ram? > > Are there specific operations that are slower? Does mysql's slow-queries > > log show anything interesting? > > One 800MHz PIII, 768MB, IDE disks; nothing is so slow that it could be > considered really problematic, and I'm confident that throwing hardware > at it would improve it somewhat. The slowest stuff just seems to be > 'searches' (I use that generically -- even clicking on the 'canned' queue > lists on 'Home' takes a few fractions of a second longer than you'd like). > > I use the same box for other DB things and it performs perfectly > reasonably. I have one table that's about 1.6GB and well indexed, for the > operations I do with it, it performs really well. > > > It might be worth looking at mysql's regular query log and feeding some > > of the queries that look like they're taking a long time to mysql(1)'s > > "EXPLAIN" to see if it appears to need better indices. > > I'll give this a shot. Just wondered if you had a feeling like, "Hm, I > guess I could have indexed such & such a field -- never thought someone > would have a DB that big." > > > Another option is an RT data-warehousing tool that will move old archived > > informational tickets out of the core database to somewhere else > > that's still searchable and accessable, so it doesn't impact performance > > as much. > > > > Depending on which operations are slow, optimizing RT2 might or might > > not be the right call. You may simply be pushing mysql's limits. > > I don't know whether oracle or postgres will scale better, but those > > may also be options. > > Yep -- all good thoughts. Will see what I can come up with. > > Dave > > > > -j > > > > > > On Thu, Aug 16, 2001 at 08:18:44AM -0400, David C. Troy wrote: > > > > > > Hey folks, probably more Jesse than others: > > > > > > I find that for our purposes RT2 is a little slower to respond (in the web > > > gui) than RT1. My Attachments table has grown to be > 2GB in size and I > > > think this is slowing access to the entire RT system somewhat. We have > > > about 50,000 archived tickets and we sort of want to keep them. > > > > > > I think the design of RT2 is vastly superior to RT1, however I'm sad it's > > > slower right now. I have basically two choices that I see: 1) throw more > > > hardware at it, 2) look to optimizing RT2 > > > > > > So, my question is -- what indexing, if any, exists on the Attachments > > > table, and secondly, what fields does anybody (Jesse) think would gain > > > performance from additional indexing? > > > > > > Thanks, > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > I have images of Marc in well worn combat fatigues, covered in mud, > > sweat and blood, knife in one hand and PSION int he other, being > > restrained by several other people, screaming "Let me at it! > > Just let me at it!" Eichin standing calmly by with something > > automated, milspec, and likely recoilless. > > -xiphmont on opensource peer review > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From steve at Inet-technologies.com Thu Aug 16 15:26:21 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Thu, 16 Aug 2001 15:26:21 -0400 Subject: [rt-users] Status changed from open to open by RT_System References: Message-ID: <000f01c12689$54fb1280$f807dad8@inetinteractif.com> I think its in case the ticket is resolved, you want to be able to see it if a ticket get re-opened, so the system just set status to open automatically when you receive a reply and doesn't check if it's already open. This happen when pseudo group requestor has rights to update tickets. Maybe Jesse has a better explanation but roughly, this is pretty much it. __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Rafael Corvalan" To: Sent: August 14, 2001 09:30 Subject: [rt-users] Status changed from open to open by RT_System > Hello, > Someone (a auto-created user, with no special rights) replied to an > e-mail sent by RT, and on the transactions history I have one > transaction: > > Status changed from open to open by RT_System > > Someone know why? Status "open" to "open"???? > > Thanks > Rafael > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From old5chool at softhome.net Thu Aug 16 15:47:45 2001 From: old5chool at softhome.net (mark price) Date: Thu, 16 Aug 2001 15:47:45 -0400 Subject: [rt-users] rt 2.0.5 install problem Message-ID: <20010816154745.V7407@revival> greetings rt-users im just getting started with a new build of rt2 on a rh 6.2 smp system. i ran the make testdeps and finds a couple missing bits. the with make fixdeps it initially found some packages and installed them but is now getting repeatedly hung up on LWP. should i just install this manually? is there a work around for these errors? thanks for your ideas. /usr/local/bin/perl ./tools/testdeps -fix mysql Checking for DBI 1.18 ....DBI 1.18 not installed.Installing with CPAN...CPAN: Storable loaded ok LWP not available CPAN: Net::FTP loaded ok Fetching with Net::FTP: ftp://archive.progeny.com/CPAN/authors/01mailrc.txt.gz Couldn't fetch 01mailrc.txt.gz from archive.progeny.com LWP not available Fetching with Net::FTP: ftp://carroll.cac.psu.edu/pub/CPAN/authors/01mailrc.txt.gz Couldn't login on carroll.cac.psu.edu at /usr/local/lib/perl5/5.6.1/CPAN.pm line 2132. LWP not available Fetching with Net::FTP: ftp://cpan.cse.msu.edu/authors/01mailrc.txt.gz Couldn't fetch 01mailrc.txt.gz from cpan.cse.msu.edu LWP not available Fetching with Net::FTP: ftp://cpan.in-span.net/authors/01mailrc.txt.gz Couldn't fetch 01mailrc.txt.gz from cpan.in-span.net LWP not available Fetching with Net::FTP: ftp://cpan.llarian.net/pub/CPAN/authors/01mailrc.txt.gz Couldn't fetch 01mailrc.txt.gz from cpan.llarian.net LWP not available Fetching with Net::FTP: ftp://cpan.nas.nasa.gov/pub/perl/CPAN/authors/01mailrc.txt.gz Couldn't fetch 01mailrc.txt.gz from cpan.nas.nasa.gov etc etc.... best, mark From cgilmore at tivoli.com Thu Aug 16 16:50:28 2001 From: cgilmore at tivoli.com (Christian Gilmore) Date: Thu, 16 Aug 2001 15:50:28 -0500 Subject: [rt-users] Problems with individuals seeing their request via the web ui In-Reply-To: <20010816134721.P16358@pallas.fsck.com> Message-ID: <000201c12695$15e1b2a0$69285492@tivoli.com> Just for giggles, I downloaded the latest CVS and tried the same configuration there (as I already have in my locally modified version of 2.0.4). I tried both external auth off and on as well as having the group rights be global and local to the queue. None of the above produced results for the requestor to see his submitted tickets (any status). I'm at a loss. Running solaris-2.8, perl-5.6.1, apache-1.3.20 (DSO), mod_perl-1.25 (DSO) with the latest and greatest support modules. Any ideas? Regards, Christian > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse > Sent: Thursday, August 16, 2001 12:47 PM > To: Christian Gilmore > Cc: RT Users Mailing List (E-mail) > Subject: Re: [rt-users] Problems with individuals seeing their request > via the web ui > > > That should work, I think. hmm > > > On Thu, Aug 16, 2001 at 10:53:23AM -0500, Christian Gilmore wrote: > > Heya. My requestors cannot see a listing of their own > tickets (or any > > tickets for that matter) via the web ui (rt-2.0.4). They can create > > tickets and directly view their tickets by number via the > web ui. Here are > > my group rights: > > > > Global: > > Everyone: > > CommentOnTicket > > CreateTicket > > ReplyToTicket > > SeeQueue > > Requestor: > > SeeQueue (redundant, I know) > > ShowTicket > > > > Should giving the SeeQueue right globally to Everyone not > be enough? Even > > if it isn't, shouldn't giving it to Requestor be enough? > I'm confused why > > the above setup isn't adequate. > > > > Thanks, > > Christian > > > > ----------------- > > Christian Gilmore > > Infrastructure & Tools Team Lead > > Web & Multimedia Development > > IBM Software Group > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > I think co-ordinating 1000 prima donnas living all over the > world will be as > easy as herding cats..." -- Andy Tanenbaum on the linux > development model, 1992 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From old5chool at softhome.net Thu Aug 16 17:11:16 2001 From: old5chool at softhome.net (mark price) Date: Thu, 16 Aug 2001 17:11:16 -0400 Subject: [rt-users] cpan configuration purge? Message-ID: <20010816171116.Y7407@revival> i was finally able to get LWP through the make fixdeps on my install. it had to time out for 1 hour over many servers before it finally found an acceptable place to dload: 01mailrc.txt.gz anyhow, the make died attempting to use the -j3 make option i specified during the initial cpan inquisition. its a dual processor so i thought that would work out well. anyhow, now the make fixdeps fails trying to make a component as it doesnt support the -j3 option... i can provide more details if this doesnt make any sense. anyhow my real question is, how do i purge the global cpan configuration? removing .cpan doesnt seem to help me. best, mark From old5chool at softhome.net Thu Aug 16 17:32:56 2001 From: old5chool at softhome.net (mark price) Date: Thu, 16 Aug 2001 17:32:56 -0400 Subject: [rt-users] cpan configuration purge? In-Reply-To: <20010816171116.Y7407@revival> Message-ID: <20010816173255.Z7407@revival> here is the error. upon trying again it displays this: Creating files for MySQL .................... Checking if your kit is complete... Looks good Warning: prerequisite DBI failed to load: Can't locate DBI.pm in @INC (@INC contains: lib /usr/local/lib/perl5/5.6.1/i686-linux-thread-multi /usr/local/lib/perl5/5.6.1 /usr/local /lib/perl5/site_perl/5.6.1/i686-linux-thread-multi /usr/local/lib/perl5/site_perl/5.6.1 / usr/local/lib/perl5/site_perl .) at (eval 24) line 3. WARNING from evaluation of /root/.cpan/build/Msql-Mysql-modules-1.2216/mysql/Makefile.PL: Can't locate DBI/DBD.pm in @INC (@INC contains: . lib /usr/local/lib/perl5/5.6.1/i686-li nux-thread-multi /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-lin ux-thread-multi /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .) at (eval 42) line 6. BEGIN failed--compilation aborted at (eval 42) line 6. Writing Makefile for Msql-Mysql-modules ---- Unsatisfied dependencies detected during [J/JW/JWIED/Msql-Mysql-modules-1.2216.tar.g z] ----- DBI Shall I follow them and prepend them to the queue of modules we are processing right now? [yes] Running make test Delayed until after prerequisites Running make install Delayed until after prerequisites Running install for module DBI Running make for T/TI/TIMB/DBI-1.19.tar.gz Is already unwrapped into directory /root/.cpan/build/DBI-1.19 Has already been processed within this session Running make test Can't test without successful make Running make install make had returned bad status, install seems impossible Running make for J/JW/JWIED/Msql-Mysql-modules-1.2216.tar.gz Is already unwrapped into directory /root/.cpan/build/Msql-Mysql-modules-1.2216 CPAN.pm: Going to build J/JW/JWIED/Msql-Mysql-modules-1.2216.tar.gz make[1]: Entering directory `/root/.cpan/build/Msql-Mysql-modules-1.2216' /usr/local/bin/perl -Iblib/arch -Iblib/lib -I/usr/local/lib/perl5/5.6.1/i686-linux-thread-multi \ -I/usr/local/lib/perl5/5.6.1 -Ilib -MExtUtils::PerlPP \ -e ppp "dbd/dbimon.in" "dbimon" "lib/DBD/mysql/Install/Config.pm" /usr/local/bin/pod2text mysql/lib/DBD/mysql.pm >README cp dbimon blib/script/dbimon /usr/local/bin/perl -I/usr/local/lib/perl5/5.6.1/i686-linux-thread-multi -I/usr/local/lib/perl5/5.6.1 -MExtUtils::MakeMaker -e "MY->fixin(shift)" blib/script/dbimon make[2]: Entering directory `/root/.cpan/build/Msql-Mysql-modules-1.2216/mysql' make[2]: *** No rule to make target `all'. Stop. make[2]: Leaving directory `/root/.cpan/build/Msql-Mysql-modules-1.2216/mysql' make[1]: *** [subdirs] Error 2 make[1]: *** Waiting for unfinished jobs.... make[1]: *** Waiting for unfinished jobs.... make[1]: Leaving directory `/root/.cpan/build/Msql-Mysql-modules-1.2216' /usr/bin/make -j3 -- NOT OK Running make test Can't test without successful make Running make install make had returned bad status, install seems impossible any ideas gang? On Thu, Aug 16, 2001 at 05:11:16PM -0400, mark price wrote: > i was finally able to get LWP through the make fixdeps on my install. > it had to time out for 1 hour over many servers before it finally > found an acceptable place to dload: 01mailrc.txt.gz > > anyhow, the make died attempting to use the -j3 make option > i specified during the initial cpan inquisition. > its a dual processor so i thought that would work out well. > > anyhow, now the make fixdeps fails trying to make a component > as it doesnt support the -j3 option... > > i can provide more details if this doesnt make any sense. > > anyhow my real question is, how do i purge the global > cpan configuration? removing .cpan doesnt seem to help > me. > > best, mark > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From pdh at lineo.com Thu Aug 16 18:11:59 2001 From: pdh at lineo.com (Phil Homewood) Date: Fri, 17 Aug 2001 08:11:59 +1000 Subject: [rt-users] Apache::Session Woes In-Reply-To: <3B7BD733.21364.BD2ED4@localhost>; from admccray@thespring.org on Thu, Aug 16, 2001 at 02:22:43PM -0400 References: <3B7BD23B.29009.A9C4A4@localhost>; <20010816140346.T16358@pallas.fsck.com> <3B7BD733.21364.BD2ED4@localhost> Message-ID: <20010817081159.H80015@bofh.internal.moreton.com.au> Adrian McCray wrote: > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has > gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. What MySQL version are you running? From medi at sc.prepass.com Thu Aug 16 11:45:36 2001 From: medi at sc.prepass.com (Medi Montaseri) Date: Thu, 16 Aug 2001 08:45:36 -0700 Subject: [rt-users] Apache::Session Woes References: <3B7BD23B.29009.A9C4A4@localhost>; <20010816140346.T16358@pallas.fsck.com> <3B7BD733.21364.BD2ED4@localhost> <20010817081159.H80015@bofh.internal.moreton.com.au> Message-ID: <3B7BEAA0.BBB424A0@sc.prepass.com> I know this is not Apache::Session list server, but seems like everyone is talking about this. Hence my question.... How can I tell Apache::Session installation to only install the Apache::Session::File portiion and never mind mysql, postgresql, oracle, etc....as those are adding to other pre-req subsystem installations....and my test portion is failing...I think it would be nice (for at least testing) to use a File based session management. Whence I prove the concept, ok...I'll install an RDBMS... Phil Homewood wrote: > Adrian McCray wrote: > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has > > gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > What MySQL version are you running? > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- ======================================================================= Medi Montaseri, medi at prepass.com, 408-450-7114 Prepass Inc, IT/Operations, Software Eng. ======================================================================= -------------- next part -------------- An HTML attachment was scrubbed... URL: From teo.dehesselle at uts.edu.au Thu Aug 16 21:04:51 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Fri, 17 Aug 2001 11:04:51 +1000 Subject: [rt-users] rt2stats - new release Message-ID: <3B7C6DB3.469BD3AE@uts.edu.au> Thanks to many suggestions, and even a few patches, and some encouragement, most of the annoying bits of rt2stats have been fixed: Also, jesse has shown me how to integrate this into RT2 properly, and I will try to do this as soon as I have more free time. For the immediate future, this will remain a standalone cgi. From jason at fiber-city.com Thu Aug 16 23:02:01 2001 From: jason at fiber-city.com (Jason Englander) Date: Thu, 16 Aug 2001 23:02:01 -0400 (EDT) Subject: [rt-users] cpan configuration purge? In-Reply-To: <20010816171116.Y7407@revival> Message-ID: On Thu, 16 Aug 2001, mark price wrote: > anyhow my real question is, how do i purge the global > cpan configuration? removing .cpan doesnt seem to help > me. Remove /usr/lib/perl5/CPAN/Config.pm then run: perl -MCPAN -e 'install Bundle::CPAN' Jason -- Jason Englander Systems Administrator - FiberCity Networks PGP Key: http://www.fiber-city.com/~jason/pgpkey.txt From mfrick at learnedsolutions.com Thu Aug 16 23:15:22 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Fri, 17 Aug 2001 12:45:22 +0930 Subject: [rt-users] Resolved messages Message-ID: <00f701c126ca$dabe5300$44001e0a@adlw2k07> how do you guys go about purging resolved messages. ie. we want to keep them on the system for an arbitrary period of time and then remove them so the resolved list is not toooo huge. From jason at fiber-city.com Thu Aug 16 23:36:32 2001 From: jason at fiber-city.com (Jason Englander) Date: Thu, 16 Aug 2001 23:36:32 -0400 (EDT) Subject: [rt-users] cpan configuration purge? In-Reply-To: <20010816173255.Z7407@revival> Message-ID: On Thu, 16 Aug 2001, mark price wrote: > here is the error. upon trying again it displays this: > > Creating files for MySQL .................... > Checking if your kit is complete... > Looks good > Warning: prerequisite DBI failed to load: Can't locate DBI.pm in @INC (@INC contains: lib Having the new CPAN module installed might help it anyway, but I would do this: rm -rf /root/.cpan/build/DBI-1.19 then this: perl -MCPAN -e shell force install Bundle::DBI quit then something like this (I always have trouble installing Msql-... the CPAN module way, this is the 'manual' way): wget http://cpan.perl.org/modules/by-module/Msql/Msql-Mysql-modules-1.2216.tar.gz tar xzvf ~/Msql-Mysql-modules-1.2216.tar.gz cd Msql-Mysql-modules-1.2216 perl Makefile.PL make make install ## and this if you don't want the source anymore #rm -rf ./Msql-Mysql-modules-1.2216 Jason -- Jason Englander Systems Administrator - FiberCity Networks PGP Key: http://www.fiber-city.com/~jason/pgpkey.txt From teo.dehesselle at uts.edu.au Fri Aug 17 01:02:02 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Fri, 17 Aug 2001 15:02:02 +1000 Subject: [rt-users] rt2stats - new release References: <3B7C6DB3.469BD3AE@uts.edu.au> <01d501c126d9$0a808c80$0b16160a@Desktop> Message-ID: <3B7CA54A.57F121EC@uts.edu.au> matthew zeier wrote: > > Teo, how does the save feature work? I see it in the code but can't figure > it out. > ./index.cgi save ./history (for a database wide set of stats) or ./index.cgi save ./history queuename (for just one queue). Modify ./history as appropriate. This directory must already exist. Also, you must create history/queuename if you're saving just one queue. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From Rehan at nha.co.za Fri Aug 17 03:29:18 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Fri, 17 Aug 2001 09:29:18 +0200 Subject: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 Message-ID: We do a MySQL dump and it works fine - the data is 100%, but of course some of the settings/permissions etc are a bit skew, so you will probably have to spend some time checking those ... Rehan van der Merwe -----Original Message----- From: Andre Esser [mailto:mail at snyrre.de] Sent: 16 August 2001 11:36 To: rt-users at lists.fsck.com Subject: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 Hi, I am already running RT-1.0.7 on a machine. Now I need to install RT-2.0.5_03 on another machine. Is it possible to import the RT-Database to the new machine/release without installing RT-1.0.7 at first and then upgrading ? Would a mysqldump do??? Thanx for help Andre Esser -- Andre Esser mail at snyrre.de _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From Rehan at nha.co.za Fri Aug 17 04:03:31 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Fri, 17 Aug 2001 10:03:31 +0200 Subject: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 Message-ID: Sorry - I was mistaken - please ignore the previous posting ... I dont quite know what I was thinking ... We import the transaction directory, as Jesse mentioned earlier. Rehan -----Original Message----- From: Rehan van der Merwe [mailto:Rehan at nha.co.za] Sent: 17 August 2001 09:29 To: 'Andre Esser'; rt-users at lists.fsck.com Subject: RE: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 We do a MySQL dump and it works fine - the data is 100%, but of course some of the settings/permissions etc are a bit skew, so you will probably have to spend some time checking those ... Rehan van der Merwe -----Original Message----- From: Andre Esser [mailto:mail at snyrre.de] Sent: 16 August 2001 11:36 To: rt-users at lists.fsck.com Subject: [rt-users] Import MySQL Data from RT-1.0.7 to RT-2.0.5_03 Hi, I am already running RT-1.0.7 on a machine. Now I need to install RT-2.0.5_03 on another machine. Is it possible to import the RT-Database to the new machine/release without installing RT-1.0.7 at first and then upgrading ? Would a mysqldump do??? Thanx for help Andre Esser -- Andre Esser mail at snyrre.de _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From lisa.yttri at cnh.com Fri Aug 17 10:17:00 2001 From: lisa.yttri at cnh.com (Yttri, Lisa) Date: Fri, 17 Aug 2001 09:17:00 -0500 Subject: [rt-users] Oracle support Message-ID: <20010817141753.AAD3311350@pallas.eruditorum.org> Hi everyone - I'm new to the list and to the software. In reading the installation documentation (ie README) it says 'Partially supported: Oracle 8i'. What does partially supported mean? Is anyone using it? If so - what, if any, problems have you run into? Thanks much - Lisa -------------- next part -------------- An HTML attachment was scrubbed... URL: From jared+rt at dim.com Fri Aug 17 13:00:25 2001 From: jared+rt at dim.com (Jared Greeno) Date: Fri, 17 Aug 2001 11:00:25 -0600 Subject: [rt-users] updating email addresses and unable to make self-service work Message-ID: <000f01c1273e$1e2c9b60$d201a8c0@dcsd.k12.co.us> I noticed that if you try to update a user's email address to that of another user, the transaction fails (I'm assuming because there's a unique index on email address) but there's no error returned -- the user update form even reflects the new value right after you click the submit button, but the change doesn't stick. Also, I'm having little luck getting self service to work. I have a non-privelidged user that is the requestor on some tickets. When that user signs in, the tickets that user has requested show up, but clicking on any of the links including logout just returns me to that same ticket list page. The global user rights I've granted are Everyone: CreateTicket Requestor: ReplyToTicket, SeeQueue, ShowTicket I only have one queue, and there are no queue-specific rights on it. I just put in 2.0.5_03, and am using Apache 1.3.14, Perl 5.005_03, mod_perl 1.23, Postgres 7.1, and Apache::Session 1.53. Let me know what important information I'm leaving out. Thanks for putting out such a useful app! From matthew.zeier at thirdcoast.net Fri Aug 17 14:29:21 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Fri, 17 Aug 2001 11:29:21 -0700 Subject: [rt-users] ticket comments coming across as multi-part - why? Message-ID: <011101c1274a$88b9b6a0$6429290a@MRZTP> All the ticket comments posted through the web are coming across as MIME. -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From matthew.zeier at thirdcoast.net Fri Aug 17 14:30:37 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Fri, 17 Aug 2001 11:30:37 -0700 Subject: [rt-users] Re: ticket comments coming across as multi-part - why? Message-ID: <011701c1274a$b6844730$6429290a@MRZTP> (oops, hit sent too fast) > All the ticket comments posted through the web are coming across as MIME. This is a multipart message This means that ticket replies aren't quoted. How do I change this behavior? Happened when I upgraded from 2.0.3 to 2.0.5p3 lastnight. Perhaps I missed something? From jdeberry at townnews.com Fri Aug 17 16:15:09 2001 From: jdeberry at townnews.com (John DeBerry) Date: Fri, 17 Aug 2001 15:15:09 -0500 Subject: [rt-users] CSS coming and going In-Reply-To: <15227.61568.795886.489251@onceler.kciLink.com> Message-ID: Well.. this apparently is some sort of server problem. We never lose style sheets like this on any other site we host on the server we're using, so it must be related to RT in some way... Hmm... John DeBerry -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Vivek Khera Sent: Thursday, August 16, 2001 11:11 AM To: RT Users Subject: RE: [rt-users] CSS coming and going >>>>> "CG" == Christian Gilmore writes: CG> Well, I'm having the same symptoms but no segfaults. I'm also seeing these CG> symptoms only with internet explorer. I've had no reports of problems with CG> netscape... Works flawlessly with Konqueror (from KDE 2.1.1) and Opera 5.0. Both on a FreeBSD desktop. From matthew.zeier at thirdcoast.net Fri Aug 17 17:04:01 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Fri, 17 Aug 2001 14:04:01 -0700 Subject: [rt-users] Changing From: header to Queue description Message-ID: <014b01c12760$23fb25d0$0b16160a@Desktop> Pre 2.0.5p3, someone posted a patch to /opt/rt2/lib/RT/Action/Autoreply.pm to change the from header to the Queue name. In my environment, I changed that to use the Queue description (since management wants a much longer From header than makes sense for a queue name). unless ($self->TemplateObj->MIMEObj->head->get('From')) { my $friendly_name=$self->TransactionObj->CreatorObj->RealName; my $from_addr=$self->TicketObj->QueueObj->Description(); $self->SetHeader('From', "$from_addr <$replyto>"); } In 2.0.5, this patch was put in. Can this be a configurable option? - mz -- matthew zeier - "In mathematics you don't understand things. You just get used to them." - John von Newmann From Rafael.Corvalan at linkvest.com Fri Aug 17 05:34:14 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Fri, 17 Aug 2001 11:34:14 +0200 Subject: [rt-users] Status changed from open to open by RT_System Message-ID: Hello Steve, Yes, but the problem is 1) that my ticket is not resolved, it's open! I have a lot of correspondance and only on some messages I have this kind of things: "open to open" 2) In my case, the Pseudo-Group "Requestors" has no rights. Just some rights to "Everyone": CommentOnTicket, CreateTicket, ReplyToTicket, SeeQueue.... Cheers Rafael -----Original Message----- From: Steve Poirier [mailto:steve at Inet-technologies.com] Sent: jeudi, 16. ao?t 2001 21:26 To: Rafael Corvalan Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] Status changed from open to open by RT_System I think its in case the ticket is resolved, you want to be able to see it if a ticket get re-opened, so the system just set status to open automatically when you receive a reply and doesn't check if it's already open. This happen when pseudo group requestor has rights to update tickets. Maybe Jesse has a better explanation but roughly, this is pretty much it. __ Steve Poirier Directeur d?veloppement / Projet Manager Inet Technologies Inc. ----- Original Message ----- From: "Rafael Corvalan" To: Sent: August 14, 2001 09:30 Subject: [rt-users] Status changed from open to open by RT_System > Hello, > Someone (a auto-created user, with no special rights) replied to an > e-mail sent by RT, and on the transactions history I have one > transaction: > > Status changed from open to open by RT_System > > Someone know why? Status "open" to "open"???? > > Thanks > Rafael > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at bestpractical.com Fri Aug 17 18:41:26 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 17 Aug 2001 18:41:26 -0400 Subject: [rt-users] Changing From: header to Queue description In-Reply-To: <014b01c12760$23fb25d0$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Fri, Aug 17, 2001 at 02:04:01PM -0700 References: <014b01c12760$23fb25d0$0b16160a@Desktop> Message-ID: <20010817184126.C19360@pallas.fsck.com> Well, the simple way to deal would be to override it with a From: header in your templates. On Fri, Aug 17, 2001 at 02:04:01PM -0700, matthew zeier wrote: > > Pre 2.0.5p3, someone posted a patch to /opt/rt2/lib/RT/Action/Autoreply.pm > to change the from header to the Queue name. > > In my environment, I changed that to use the Queue description (since > management wants a much longer From header than makes sense for a queue > name). > > unless ($self->TemplateObj->MIMEObj->head->get('From')) { > my $friendly_name=$self->TransactionObj->CreatorObj->RealName; > > my $from_addr=$self->TicketObj->QueueObj->Description(); > $self->SetHeader('From', "$from_addr <$replyto>"); > > } > > In 2.0.5, this patch was put in. Can this be a configurable option? > > - mz > > > > -- > matthew zeier - "In mathematics you don't understand things. You just > get used to them." - John von Newmann > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From matthew.zeier at thirdcoast.net Fri Aug 17 18:41:43 2001 From: matthew.zeier at thirdcoast.net (matthew zeier) Date: Fri, 17 Aug 2001 15:41:43 -0700 Subject: [rt-users] Changing From: header to Queue description References: <014b01c12760$23fb25d0$0b16160a@Desktop> <20010817184126.C19360@pallas.fsck.com> Message-ID: <01f201c1276d$ca233cb0$0b16160a@Desktop> Oh? Can someone show me an example? Thanks. ----- Original Message ----- From: "Jesse Vincent" To: "matthew zeier" Cc: Sent: Friday, August 17, 2001 3:41 PM Subject: Re: [rt-users] Changing From: header to Queue description > Well, the simple way to deal would be to override it with a From: header > in your templates. > > > > On Fri, Aug 17, 2001 at 02:04:01PM -0700, matthew zeier wrote: > > > > Pre 2.0.5p3, someone posted a patch to /opt/rt2/lib/RT/Action/Autoreply.pm > > to change the from header to the Queue name. > > > > In my environment, I changed that to use the Queue description (since > > management wants a much longer From header than makes sense for a queue > > name). > > > > unless ($self->TemplateObj->MIMEObj->head->get('From')) { > > my $friendly_name=$self->TransactionObj->CreatorObj->RealName; > > > > my $from_addr=$self->TicketObj->QueueObj->Description(); > > $self->SetHeader('From', "$from_addr <$replyto>"); > > > > } > > > > In 2.0.5, this patch was put in. Can this be a configurable option? > > > > - mz > > > > > > > > -- > > matthew zeier - "In mathematics you don't understand things. You just > > get used to them." - John von Newmann > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > From jesse at bestpractical.com Fri Aug 17 18:56:22 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 17 Aug 2001 18:56:22 -0400 Subject: [rt-users] Re: ticket comments coming across as multi-part - why? In-Reply-To: <011701c1274a$b6844730$6429290a@MRZTP>; from matthew.zeier@thirdcoast.net on Fri, Aug 17, 2001 at 11:30:37AM -0700 References: <011701c1274a$b6844730$6429290a@MRZTP> Message-ID: <20010817185622.D19360@pallas.fsck.com> Bug related to quoting of mime messages that's been tickled by the fact that the web UI now creates MIME messages (so we can support attachments). This will be fixed in 2.0.6. On Fri, Aug 17, 2001 at 11:30:37AM -0700, matthew zeier wrote: > (oops, hit sent too fast) > > > All the ticket comments posted through the web are coming across as MIME. > > > This is a multipart message > > This means that ticket replies aren't quoted. How do I change this > behavior? > > Happened when I upgraded from 2.0.3 to 2.0.5p3 lastnight. Perhaps I missed > something? > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Fri Aug 17 18:58:37 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 17 Aug 2001 18:58:37 -0400 Subject: [rt-users] Changing From: header to Queue description In-Reply-To: <01f201c1276d$ca233cb0$0b16160a@Desktop>; from matthew.zeier@thirdcoast.net on Fri, Aug 17, 2001 at 03:41:43PM -0700 References: <014b01c12760$23fb25d0$0b16160a@Desktop> <20010817184126.C19360@pallas.fsck.com> <01f201c1276d$ca233cb0$0b16160a@Desktop> Message-ID: <20010817185837.E19360@pallas.fsck.com> the first line of your autoreply template should be From: this is a sample and then you need two carriage returns before the rest of the template. On Fri, Aug 17, 2001 at 03:41:43PM -0700, matthew zeier wrote: > > Oh? > > Can someone show me an example? > > Thanks. > > > ----- Original Message ----- > From: "Jesse Vincent" > To: "matthew zeier" > Cc: > Sent: Friday, August 17, 2001 3:41 PM > Subject: Re: [rt-users] Changing From: header to Queue description > > > > Well, the simple way to deal would be to override it with a From: header > > in your templates. > > > > > > > > On Fri, Aug 17, 2001 at 02:04:01PM -0700, matthew zeier wrote: > > > > > > Pre 2.0.5p3, someone posted a patch to > /opt/rt2/lib/RT/Action/Autoreply.pm > > > to change the from header to the Queue name. > > > > > > In my environment, I changed that to use the Queue description (since > > > management wants a much longer From header than makes sense for a queue > > > name). > > > > > > unless ($self->TemplateObj->MIMEObj->head->get('From')) { > > > my $friendly_name=$self->TransactionObj->CreatorObj->RealName; > > > > > > my $from_addr=$self->TicketObj->QueueObj->Description(); > > > $self->SetHeader('From', "$from_addr <$replyto>"); > > > > > > } > > > > > > In 2.0.5, this patch was put in. Can this be a configurable option? > > > > > > - mz > > > > > > > > > > > > -- > > > matthew zeier - "In mathematics you don't understand things. You just > > > get used to them." - John von Newmann > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Fri Aug 17 19:12:12 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 17 Aug 2001 19:12:12 -0400 Subject: [rt-users] Oracle support In-Reply-To: <20010817141753.AAD3311350@pallas.eruditorum.org>; from lisa.yttri@cnh.com on Fri, Aug 17, 2001 at 09:17:00AM -0500 References: <20010817141753.AAD3311350@pallas.eruditorum.org> Message-ID: <20010817191212.I19360@pallas.fsck.com> The RT mailinglists have web-based archives that are searchable at http://lists.fsck.com/ Alex Rolfe answered your question last week: http://lists.fsck.com/pipermail/rt-users/2001-August/003449.html On Fri, Aug 17, 2001 at 09:17:00AM -0500, Yttri, Lisa wrote: > Hi everyone - > > I'm new to the list and to the software. In reading the installation > documentation (ie README) it says 'Partially supported: Oracle 8i'. > > What does partially supported mean? Is anyone using it? If so - what, if > any, problems have you run into? > > Thanks much - > Lisa -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From steve at inet-technologies.com Fri Aug 17 23:50:41 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Fri, 17 Aug 2001 23:50:41 -0400 Subject: [rt-users] Re: [rt-devel] Reply References: <002501c1274d$cdaff370$9b00a8c0@neil> <20010817181635.A19360@pallas.fsck.com> <002f01c12796$ee222f80$4500a8c0@neil> Message-ID: <000501c12798$f457edc0$35cffdcf@9ddkg01> Hello Neil, I didn't noticed that.. Maybe that when there's no wrap it's because some people send you an email with a client that that doesnt automatically wrap lines after 40 or 80 characters. And maybe when you don't have reply is because the ticket is already closed. Do you have any more details to share because i never experienced that and we receive about 100 tickets a day. __ Steve Poirier Project manager Inet-Technologies inc. ----- Original Message ----- From: "Neil H." To: Sent: Friday, August 17, 2001 11:36 PM Subject: [rt-devel] Reply > Did you guys also notice that in RT some message in the thread don't "wrap" > and some messages do not have a Reply button on the top right hand corner? > > Thanks, > > Neil > > > _______________________________________________ > rt-devel mailing list > rt-devel at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-devel > From oli at isnic.is Sat Aug 18 15:38:20 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Sat, 18 Aug 2001 19:38:20 +0000 Subject: [rt-users] Re: [rt-devel] Reply In-Reply-To: <000501c12798$f457edc0$35cffdcf@9ddkg01>; from steve@inet-technologies.com on Fri, Aug 17, 2001 at 11:50:41PM -0400 References: <002501c1274d$cdaff370$9b00a8c0@neil> <20010817181635.A19360@pallas.fsck.com> <002f01c12796$ee222f80$4500a8c0@neil> <000501c12798$f457edc0$35cffdcf@9ddkg01> Message-ID: <20010818193820.A11822@isnic.is> Hi, If we get a Multipart message there are 3 "Full Headers/Download" links in the correspondence, the "Reply/Comment" links are missing and the lines don't wrap. Oli On Fri, 17 Aug 2001, Steve Poirier wrote: > Hello Neil, > I didn't noticed that.. Maybe that when there's no wrap it's because some > people send you an email with a client that that doesnt automatically wrap > lines after 40 or 80 characters. And maybe when you don't have reply is > because the ticket is already closed. Do you have any more details to share > because i never experienced that and we receive about 100 tickets a day. > __ > Steve Poirier > Project manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Neil H." > To: > Sent: Friday, August 17, 2001 11:36 PM > Subject: [rt-devel] Reply > > > > Did you guys also notice that in RT some message in the thread don't > "wrap" > > and some messages do not have a Reply button on the top right hand corner? > > > > Thanks, > > > > Neil > > > > > > _______________________________________________ > > rt-devel mailing list > > rt-devel at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-devel > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From wim at godden.net Sun Aug 19 09:04:37 2001 From: wim at godden.net (Wim Godden) Date: Sun, 19 Aug 2001 15:04:37 +0200 Subject: [rt-users] Config.pm not found and other problem Message-ID: <3B7FB965.7A1@godden.net> Hi, I'm using rt2.0.5 with Qmail 1.0.3. My first problem is : @400000003b7fb7c206f91284 starting delivery 688: msg 1050706 to local firstlinknetworks.com-rt at firstlinknetworks.com @400000003b7fb7c206f9e95c status: local 1/10 remote 0/20 @400000003b7fb7c30c699eb4 delivery 688: deferral: Can't_locate_config.pm_in_ at INC_(@INC_contains:_/usr/local/rt/etc_/usr/local/rt/lib_/usr/local/lib/perl5/5.6.1/i686-linux_/usr/local/lib/perl5/5.6.1_/usr/local/lib/perl5/site_perl/5.6.1/i686-linux_/usr/local/lib/perl5/site_perl/5.6.1_/usr/local/lib/perl5/site_perl_.)_at_/usr/local/rt/lib/RT/Interface/Email.pm_line_96./BEGIN_failed--compilation_aborted_at_/usr/local/rt/lib/RT/Interface/Email.pm_line_96./Compilation_failed_in_require_at_/usr/local/rt/bin/rt-mailgate_line_18./BEGIN_failed--compilation_aborted_at_/usr/local/rt/bin/rt-mailgate_line_31./ I can get it to work if I do a : chmod a+r /usr/local/rt/etc/config.pm But I don't think that's a good solution ? If I do that, I get : @400000003b7fb8bf205a4b94 starting delivery 690: msg 1050703 to local firstlinknetworks.com-rt at firstlinknetworks.com @400000003b7fb8bf205af774 status: local 1/10 remote 0/20 @400000003b7fb8c31cfca974 delivery 690: success: No_permission_to_create_tickets_in_the_queue_'general'.qmail-inject:_fatal:_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_failed:_0_/_0_/_No_permission_to_create_tickets_in_the_queue_'general'._did_0+0+1/ Any ideas ? Kind greetings, Wim Godden From wim at godden.net Sun Aug 19 09:33:59 2001 From: wim at godden.net (Wim Godden) Date: Sun, 19 Aug 2001 15:33:59 +0200 Subject: [rt-users] mod_perl eating resources Message-ID: <3B7FC047.7C35@godden.net> Hi, Does anyone have this problem : When using : PerlModule Apache::DBI PerlFreshRestart On PerlRequire /usr/local/rt/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason every httpd process becomes 18M. Without it, it's only 8M. I would like to use the web interface, but not if it eats 10MB extra per process... that means 100MB in total ! Kind greetings, Wim Godden From admccray at thespring.org Mon Aug 20 05:19:17 2001 From: admccray at thespring.org (Adrian McCray) Date: Mon, 20 Aug 2001 05:19:17 -0400 Subject: [rt-users] Apache::Session Woes In-Reply-To: <20010817081159.H80015@bofh.internal.moreton.com.au> References: <3B7BD733.21364.BD2ED4@localhost>; from admccray@thespring.org on Thu, Aug 16, 2001 at 02:22:43PM -0400 Message-ID: <3B809DD8.32524.E169B@localhost> 3.23.40 On 17 Aug 2001, at 8:11, Phil Homewood wrote: > Adrian McCray wrote: > > t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has > > gone away at blib/lib/Apache/Session/Lock/MySQL.pm line 70. > > What MySQL version are you running? From cane at ceti.com.pl Mon Aug 20 02:37:43 2001 From: cane at ceti.com.pl (cane) Date: Mon, 20 Aug 2001 08:37:43 +0200 Subject: [rt-users] two system's RT2 on the one computer Message-ID: <01082008374301.19014@cane.supermedia.pl> hi all I have a problem: I wont put in monit two ( or more )system's RT2 on only one computer. I change Makefile and to compile. Problem get up when I imperf apache. I have message: ># /etc/init.d/httpd restart >Stopping httpd: [ OK ] >Starting httpd: Processing config directory: /etc/httpd/conf.d >Processing config file: /etc/httpd/conf.d/httpd.conf >Subroutine SetContentType redefined at /home/rt2_2/bin/webmux.pl line 84. >Subroutine handler redefined at /home/rt2_2/bin/webmux.pl line 114. > [ OK ] If it possble to start to independet RT2. How? I've got RT 2.0.4 Cane. From martin at schapendonk.org Mon Aug 20 10:12:58 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Mon, 20 Aug 2001 16:12:58 +0200 (CEST) Subject: [rt-users] mod_perl eating resources In-Reply-To: <3B7FC047.7C35@godden.net> Message-ID: On Sun, 19 Aug 2001, Wim Godden wrote: # I would like to use the web interface, but not if it eats 10MB extra per # process... that means 100MB in total ! You may be confusing size (SIZE) and resident size (RSS). SIZE is the size of the entire process, _including_ shared memory segments. Resident size is the real amount of RAM a process is taking. Apache is quite good in sharing code. In my setup, each httpd takes about 18MB (SIZE), but is only 4MB resident (RSS). So, 14MB is shared between httpd processes. Since we usually have about 40 processes, this means Apache uses 160MB of real RAM. We have 256, so nothing to worry. Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From khera at kcilink.com Mon Aug 20 10:46:55 2001 From: khera at kcilink.com (Vivek Khera) Date: Mon, 20 Aug 2001 10:46:55 -0400 Subject: [rt-users] mod_perl eating resources In-Reply-To: References: <3B7FC047.7C35@godden.net> Message-ID: <15233.8927.579423.990557@onceler.kciLink.com> >>>>> "MS" == Martin Schapendonk writes: MS> Apache is quite good in sharing code. In my setup, each httpd takes MS> about 18MB (SIZE), but is only 4MB resident (RSS). So, 14MB is shared MS> between httpd processes. Since we usually have about 40 processes, this MS> means Apache uses 160MB of real RAM. We have 256, so nothing to worry. You're confusing non-RSS with shared memory. Determining the amount of memory that is shared is difficult, and is highly system dependent. The RSS number only indicates the resident set size (ie, RAM used) which can include shared memory. The rest of the process size is some backing store, either the file system or swap. From rmitzel at peer1.net Mon Aug 20 10:49:55 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Mon, 20 Aug 2001 07:49:55 -0700 Subject: [rt-users] Scrip configuration issues. Message-ID: Hi everyone, So I've finally got WebRT 2 running, love it. I'm having one weird problem, though...hopefully someone knows the answer. I've been setting up the scrips for my queue (I've tried it globally, too.) All the actions work (i.e. transaction reports, etc) via email, however, I can't get the AutoNotify to work. I have set up: "OnCreate AutoreplyToRequestors Autoreply" which should work, but it doesn't. I'm running 2.0.4. Any ideas? What am I doing wrong here? :) Thanks in advance. -Rob. From carles at inlander.es Mon Aug 20 10:53:48 2001 From: carles at inlander.es (carles at inlander.es) Date: Mon, 20 Aug 2001 16:53:48 +0200 Subject: [rt-users] Filter mail with RT+qmail Message-ID: <3B81247C.74273A25@inlander.es> I correctly installed RT with qmail, and it works fine, but i need to filter the incoming mails by the subject to delete all the SPAM we receive. Has anyone tried this? is there any RT module to filter mails without procmail or similar? Thanks in advance. -- Carles Amig? Mart?nez Administrador de Sistemas Inlander Communications, S.L. Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 carles at inlander.es - http://www.inlander.es From martin at schapendonk.org Mon Aug 20 10:54:01 2001 From: martin at schapendonk.org (Martin Schapendonk) Date: Mon, 20 Aug 2001 16:54:01 +0200 (CEST) Subject: [rt-users] mod_perl eating resources In-Reply-To: <15233.8927.579423.990557@onceler.kciLink.com> Message-ID: On Mon, 20 Aug 2001, Vivek Khera wrote: # You're confusing non-RSS with shared memory. Determining the amount # of memory that is shared is difficult, and is highly system # dependent. The RSS number only indicates the resident set size (ie, # RAM used) which can include shared memory. The rest of the process # size is some backing store, either the file system or swap. OK, I thought that -roughly speaking- the size minus the resident set size was the shared memory, at least for Linux. But I might be mistaken. Martin -- Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237 Student Information Systems and Management at Tilburg University From khera at kcilink.com Mon Aug 20 11:02:50 2001 From: khera at kcilink.com (Vivek Khera) Date: Mon, 20 Aug 2001 11:02:50 -0400 Subject: [rt-users] Filter mail with RT+qmail In-Reply-To: <3B81247C.74273A25@inlander.es> References: <3B81247C.74273A25@inlander.es> Message-ID: <15233.9882.739967.157207@onceler.kciLink.com> >>>>> "c" == carles writes: c> I correctly installed RT with qmail, and it works fine, but i need to c> filter the incoming mails by the subject to delete all the SPAM we c> receive. Why don't you just get qmail to filter out your SPAM? We use postfix as our primary mailer and it's spam filtering helps a lot. From grant at pico.apple.com Mon Aug 20 11:28:10 2001 From: grant at pico.apple.com (Grant Miller) Date: Mon, 20 Aug 2001 08:28:10 -0700 Subject: [rt-users] RT2 running on Mac OS X? Message-ID: <20010820082810.C20924@pico.apple.com> So I've been trying to get all the Perl and Apache stuff to go on my OS X box, and I'm not having much success. Has anyone else out there been successful at getting RT2 with mod_perl to run on OS X? -- -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From skritz01 at emerald.tufts.edu Mon Aug 20 11:47:28 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Mon, 20 Aug 2001 11:47:28 -0400 (EDT) Subject: [rt-users] Scrip configuration issues. In-Reply-To: Message-ID: Did you put that on all queues, ie, a global scrip, or did you just put it on one queue. -Sheeri On Mon, 20 Aug 2001, Rob Mitzel wrote: > Hi everyone, > > So I've finally got WebRT 2 running, love it. I'm having one weird problem, > though...hopefully someone knows the answer. > > I've been setting up the scrips for my queue (I've tried it globally, too.) > All the actions work (i.e. transaction reports, etc) via email, however, I > can't get the AutoNotify to work. I have set up: "OnCreate > AutoreplyToRequestors Autoreply" which should work, but it doesn't. I'm > running 2.0.4. > > Any ideas? What am I doing wrong here? :) > > Thanks in advance. > > -Rob. > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From rmitzel at peer1.net Mon Aug 20 11:50:21 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Mon, 20 Aug 2001 08:50:21 -0700 Subject: [rt-users] Scrip configuration issues. In-Reply-To: Message-ID: I tried both ways...global and on one queue. -Rob. > -----Original Message----- > From: Sheeri Kritzer [mailto:skritz01 at emerald.tufts.edu] > Sent: Monday, August 20, 2001 8:47 AM > To: Rob Mitzel > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Scrip configuration issues. > > > Did you put that on all queues, ie, a global scrip, or did you just put it > on one queue. > > -Sheeri > > On Mon, 20 Aug 2001, Rob Mitzel wrote: > > > Hi everyone, > > > > So I've finally got WebRT 2 running, love it. I'm having one > weird problem, > > though...hopefully someone knows the answer. > > > > I've been setting up the scrips for my queue (I've tried it > globally, too.) > > All the actions work (i.e. transaction reports, etc) via email, > however, I > > can't get the AutoNotify to work. I have set up: "OnCreate > > AutoreplyToRequestors Autoreply" which should work, but it > doesn't. I'm > > running 2.0.4. > > > > Any ideas? What am I doing wrong here? :) > > > > Thanks in advance. > > > > -Rob. > > > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > Sheeri Kritzer > Systems Administrator > University Systems Group > Tufts University > 617-627-3925 > skritz01 at emerald.tufts.edu > > From W.Ritchie at ftel.co.uk Mon Aug 20 11:59:48 2001 From: W.Ritchie at ftel.co.uk (William Ritchie) Date: Mon, 20 Aug 2001 16:59:48 +0100 Subject: [rt-users] (no subject) Message-ID: <3B8133F4.8C68F4B8@ftel.co.uk> unsubscribe -------------- next part -------------- A non-text attachment was scrubbed... Name: w.ritchie.vcf Type: text/x-vcard Size: 400 bytes Desc: Card for William Ritchie URL: From hwagener at fcb-wilkens.com Mon Aug 20 12:19:24 2001 From: hwagener at fcb-wilkens.com (Harald Wagener) Date: Mon, 20 Aug 2001 18:19:24 +0200 Subject: [rt-users] Search results not showing in RT 2.0.0 Message-ID: <3B81388C.4B8FEF77@fcb-wilkens.com> Hello all, in the effort of localizing RT to the german language, I managed to break the displaying of search results. In fact, the listing of search results keeps showing no matches, although the Quicksearch listing shows open and new tickets. I tried moving the directory /opt/rt2/local/WebRT/html/Search out of the way, which did not improve the situation. So it seems I mangled config.pm, where I had to change some WebOptions to have the web interface speak german to me. The relevant changes are seen below. I hope someone else will see what I did wrong since I can't quite concentrate after a day of translating RT Mason Elements and skeleton html files. TIA, Harald ----the WebOptions part of my config.pm---- #This is from tobias' prototype web search UI. it may stay and it may go. %WebOptions= ( # This is for putting in more user-actions at the Transaction # bar. I will typically add "Enter bug in Bugzilla" here.: ExtraTransactionActions => sub { return ""; }, # Here you can modify the list view. Be aware that the web # interface might crash if TicketAttribute is wrongly set. # Consult the docs (if somebody is going to write them?) your # local RT hacker or eventually the rt-users / rt-devel # mailinglists QueueListingCols => [ { Header => 'Id', TicketLink => 1, TicketAttribute => 'Id' }, { Header => 'Betreff', TicketAttribute => 'Subject' }, { Header => 'Anfrage von', TicketAttribute => 'RequestorsAsString' }, { Header => 'Status', TicketAttribute => 'Status' }, { Header => 'Queue', TicketAttribute => 'QueueObj->Name' }, { Header => 'Letzter Kontakt', TicketAttribute => 'LongSinceToldAsString' }, { Header => 'Alter', TicketAttribute => 'AgeAsString' }, { Header => 'Letzter Vorgang', TicketAttribute => 'LongSinceUpdateAsString' }, # TODO: It would be nice with a link here to the Owner and all # other request owned by this Owner. { Header => 'Verantwortlich', TicketAttribute => 'OwnerObj->Name' }, { Header => '?bernehmen', TicketLink => 1, Constant => 'Take', ExtraLinks => '&Action=Take' }, ] ); # }}} -- Harald Wagener | Systemadministrator FCB/Wilkens GmbH | Tel.:+49-40-2881-1252 An der Alster 42 | Fax.:+49-40-2881-1263 20099 Hamburg | http://www.fcb-wilkens.com From pawal at blipp.com Mon Aug 20 12:32:04 2001 From: pawal at blipp.com (Patrik Wallstrom) Date: Mon, 20 Aug 2001 18:32:04 +0200 (CEST) Subject: [rt-users] areas in rt2 Message-ID: What happened to Areas in a Queue in the transition from RT1 to RT2? I am sort of missing them. Is there another way to get the same kind of grouping of tickets? -- patrik wallstrom | f o o d f i g h t tel: +46-8-6188428 | s t o c k h o l m gsm: +46-709580442 | - - - - - - - - - From jesse at bestpractical.com Mon Aug 20 13:19:38 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 20 Aug 2001 13:19:38 -0400 Subject: [rt-users] RT2 running on Mac OS X? In-Reply-To: <20010820082810.C20924@pico.apple.com>; from grant@pico.apple.com on Mon, Aug 20, 2001 at 08:28:10AM -0700 References: <20010820082810.C20924@pico.apple.com> Message-ID: <20010820131938.V19360@pallas.fsck.com> If you're up for going into a bit more detail, folks might be able to help out. What's breaking where? I didn't get around to trying RT under OSX on my new ibook, because 10.0 was slower than mud. I suspect that when I get my hands on a copy of 10.1, it will become a personal crusade to make sure it's happy. But it _should_ be fine. -j On Mon, Aug 20, 2001 at 08:28:10AM -0700, Grant Miller wrote: > > > So I've been trying to get all the Perl and Apache stuff to go on my OS X box, > and I'm not having much success. Has anyone else out there been successful > at getting RT2 with mod_perl to run on OS X? > > > -- > > -Grant Miller grant at pico.apple.com > > Unix Systems Admin, Engineering Compute Services > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Mon Aug 20 13:42:00 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 20 Aug 2001 13:42:00 -0400 Subject: [rt-users] Search results not showing in RT 2.0.0 In-Reply-To: <3B81388C.4B8FEF77@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Mon, Aug 20, 2001 at 06:19:24PM +0200 References: <3B81388C.4B8FEF77@fcb-wilkens.com> Message-ID: <20010820134200.Y19360@pallas.fsck.com> On Mon, Aug 20, 2001 at 06:19:24PM +0200, Harald Wagener wrote: > Hello all, > > in the effort of localizing RT to the german language, Cool! We should chat about the right way to do this long-term to get RT properly internationalized so all future localizers have to do is edit a 'dictionary' file to localize RT into a new language. > I managed to break > the displaying of search results. In fact, the listing of search results > keeps showing no matches, although the Quicksearch listing shows open and > new tickets. There's a chance that you're actually hitting an ACL problem. > I tried moving the directory /opt/rt2/local/WebRT/html/Search out of the > way, which did not improve the situation. So it seems I mangled config.pm, > where I had to change some WebOptions to have the web interface speak > german to me. The relevant changes are seen below. If you change the WebOptions back, does it start behaving again? > > I hope someone else will see what I did wrong since I can't quite concentrate > after a day of translating RT Mason Elements and skeleton html files. Is anything showing up in RT or apache's error log? > > TIA, > Harald > > ----the WebOptions part of my config.pm---- > #This is from tobias' prototype web search UI. it may stay and it may go. > %WebOptions= > ( > # This is for putting in more user-actions at the Transaction > # bar. I will typically add "Enter bug in Bugzilla" here.: > ExtraTransactionActions => sub { return ""; }, > > # Here you can modify the list view. Be aware that the web > # interface might crash if TicketAttribute is wrongly set. > # Consult the docs (if somebody is going to write them?) your > # local RT hacker or eventually the rt-users / rt-devel > # mailinglists > QueueListingCols => > [ > { Header => 'Id', > TicketLink => 1, > TicketAttribute => 'Id' > }, > > { Header => 'Betreff', > TicketAttribute => 'Subject' > }, > { Header => 'Anfrage von', > TicketAttribute => 'RequestorsAsString' > }, > { Header => 'Status', > TicketAttribute => 'Status' > }, > > > { Header => 'Queue', > TicketAttribute => 'QueueObj->Name' > }, > > > > { Header => 'Letzter Kontakt', > TicketAttribute => 'LongSinceToldAsString' > }, > > { Header => 'Alter', > TicketAttribute => 'AgeAsString' > }, > > { Header => 'Letzter Vorgang', > TicketAttribute => 'LongSinceUpdateAsString' > }, > > # TODO: It would be nice with a link here to the Owner and all > # other request owned by this Owner. > { Header => 'Verantwortlich', > TicketAttribute => 'OwnerObj->Name' > }, > > > { Header => '?bernehmen', > TicketLink => 1, > Constant => 'Take', > ExtraLinks => '&Action=Take' > }, > > ] > ); > > # }}} > > -- > Harald Wagener | Systemadministrator > FCB/Wilkens GmbH | Tel.:+49-40-2881-1252 > An der Alster 42 | Fax.:+49-40-2881-1263 > 20099 Hamburg | http://www.fcb-wilkens.com > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From grant at pico.apple.com Mon Aug 20 14:08:04 2001 From: grant at pico.apple.com (Grant Miller) Date: Mon, 20 Aug 2001 11:08:04 -0700 Subject: [rt-users] RT2 running on Mac OS X? In-Reply-To: <20010820131938.V19360@pallas.fsck.com>; from jesse@bestpractical.com on Mon, Aug 20, 2001 at 01:19:38PM -0400 References: <20010820082810.C20924@pico.apple.com> <20010820131938.V19360@pallas.fsck.com> Message-ID: <20010820110804.D20924@pico.apple.com> On Mon, Aug 20, 2001 at 01:19:38PM -0400, Jesse Vincent wrote: > > If you're up for going into a bit more detail, folks might be able to help out. > What's breaking where? > > I didn't get around to trying RT under OSX on my new ibook, because 10.0 was > slower than mud. I suspect that when I get my hands on a copy of 10.1, it > will become a personal crusade to make sure it's happy. But it _should_ > be fine. > I have RT2 installed, "make testdeps" passes, MySQL is up and running. The only problem I'm running into is with Apache and Perl. I was able to get mod_perl compiled into Apache, but when I start Apache, I get the following: [localhost:~] root# /usr/local/apache/sbin/apachectl start dyld: /usr/local/apache/sbin/httpd multiple definitions of symbol _ApacheRequest___parse /Library/Perl/darwin/auto/Apache/Request/Request.bundle definition of _ApacheRequest___parse /Library/Perl/darwin/auto/Apache/Cookie/Cookie.bundle definition of _ApacheRequest___parse /usr/local/apache/sbin/apachectl start: httpd could not be started I'm using mod_perl 1.25 and I did a "perl Makefile.PL EVERYTHING=1" -Grant Miller grant at pico.apple.com x42917 Unix Systems Admin, Engineering Compute Services unix-support at pico.apple.com, http://www-ecs.apple.com ECS Hotline: x44747 From jesse at bestpractical.com Mon Aug 20 14:18:17 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 20 Aug 2001 14:18:17 -0400 Subject: [rt-users] RT2 running on Mac OS X? In-Reply-To: <20010820110804.D20924@pico.apple.com>; from grant@pico.apple.com on Mon, Aug 20, 2001 at 11:08:04AM -0700 References: <20010820082810.C20924@pico.apple.com> <20010820131938.V19360@pallas.fsck.com> <20010820110804.D20924@pico.apple.com> Message-ID: <20010820141817.C19360@pallas.fsck.com> On Mon, Aug 20, 2001 at 11:08:04AM -0700, Grant Miller wrote: > On Mon, Aug 20, 2001 at 01:19:38PM -0400, Jesse Vincent wrote: > > > > If you're up for going into a bit more detail, folks might be able to help out. > > What's breaking where? > > > > I didn't get around to trying RT under OSX on my new ibook, because 10.0 was > > slower than mud. I suspect that when I get my hands on a copy of 10.1, it > > will become a personal crusade to make sure it's happy. But it _should_ > > be fine. > > > > I have RT2 installed, "make testdeps" passes, MySQL is up and running. The > only problem I'm running into is with Apache and Perl. I was able to get > mod_perl compiled into Apache, but when I start Apache, I get the following: > > > > [localhost:~] root# /usr/local/apache/sbin/apachectl start > dyld: /usr/local/apache/sbin/httpd multiple definitions of symbol _ApacheRequest___parse > /Library/Perl/darwin/auto/Apache/Request/Request.bundle definition of _ApacheRequest___parse > /Library/Perl/darwin/auto/Apache/Cookie/Cookie.bundle definition of _ApacheRequest___parse > /usr/local/apache/sbin/apachectl start: httpd could not be started > > > > I'm using mod_perl 1.25 and I did a "perl Makefile.PL EVERYTHING=1" > > > -Grant Miller grant at pico.apple.com x42917 > > Unix Systems Admin, Engineering Compute Services > unix-support at pico.apple.com, http://www-ecs.apple.com > ECS Hotline: x44747 > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From raistlin at tacorp.net Mon Aug 20 14:28:29 2001 From: raistlin at tacorp.net (Jason Slagle) Date: Mon, 20 Aug 2001 14:28:29 -0400 (EDT) Subject: [rt-users] CSS coming and going In-Reply-To: Message-ID: <20010820142758.R980-100000@mail.tacorp.net> AHA! Thats where those come from. I see them too. I have mod_perl as a DSO (FreeBSD ports) but the core files don't seem to indicate that as the problem. Jason -- Jason Slagle - CCNP - CCDP Network Administrator - Toledo Internet Access - Toledo Ohio - raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172 /"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ / ASCII Ribbon Campaign . Interim Team Lead - . Admin - X - NO HTML/RTF in e-mail . Coders . wombat.dal.net / \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network On Thu, 16 Aug 2001, David C. Troy wrote: > > John, > > About the best that anyone's come up with is that it seems to be related > to segfaults in the Apache error log, such as these: > > [Thu Aug 16 10:53:45 2001] [notice] child pid 3524 exit signal > Segmentation fault (11) > > It has been suggested that some versions of Apache/ModPerl (or other > software components) are causing this. I'm using Apache 1.3.19 and > mod_perl 1.26, statically compiled, on a 2.4.2 RedHat 7.1 system. I'm > having this problem as well and would love to figure out what's causing > it. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 16 Aug 2001, John DeBerry wrote: > > > Is anyone else having problems with the style sheets dropping about every > > 4th refresh/pageview? Anyone know of a way to solve the problem? :) I saw > > this mentioned in the archives a while back... > > > > Thanks! > > > > John DeBerry > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From cgilmore at tivoli.com Mon Aug 20 14:50:28 2001 From: cgilmore at tivoli.com (Christian Gilmore) Date: Mon, 20 Aug 2001 13:50:28 -0500 Subject: [rt-users] areas in rt2 In-Reply-To: Message-ID: <001501c129a8$fb8eaa40$69285492@tivoli.com> The answer is to use keywords, but I've not yet delved into them too deeply, so someone with more experience should be able to help. Also, do a quick search in the archive for 'quickstart guide' from early last month. Jesse talks about keywords a bit. Regards, Christian > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Patrik Wallstrom > Sent: Monday, August 20, 2001 11:32 AM > To: rt-users at lists.fsck.com > Subject: [rt-users] areas in rt2 > > > > What happened to Areas in a Queue in the transition from RT1 to RT2? > I am sort of missing them. Is there another way to get the same > kind of grouping of tickets? > > -- > patrik wallstrom | f o o d f i g h t > tel: +46-8-6188428 | s t o c k h o l m > gsm: +46-709580442 | - - - - - - - - - > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From rmitzel at peer1.net Mon Aug 20 15:22:41 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Mon, 20 Aug 2001 12:22:41 -0700 Subject: [rt-users] Another rt2 error, mail this time Message-ID: Hi everyone, I'm having another weird issue. Last night, rt was running fine, it'd send email with glee (except for the first autoresponse one). Now, suddenly, it wont send any email, even with comments or anything. I'm just running sendmail, and like I said, it worked, and now, I check the mail logs, and it's not even showing up there...it's like rt isn't even touching sendmail. Anyone have any ideas? -Rob. From srl at mail.boston.com Mon Aug 20 16:25:46 2001 From: srl at mail.boston.com (Shane Landrum) Date: Mon, 20 Aug 2001 16:25:46 -0400 Subject: [rt-users] Search results not showing in RT 2.0.0 In-Reply-To: <20010820134200.Y19360@pallas.fsck.com>; from jesse@bestpractical.com on Mon, Aug 20, 2001 at 01:42:00PM -0400 References: <3B81388C.4B8FEF77@fcb-wilkens.com> <20010820134200.Y19360@pallas.fsck.com> Message-ID: <20010820162546.A1100@mail.boston.com> On Mon, Aug 20, 2001 at 01:42:00PM -0400, Jesse Vincent (jesse at bestpractical.com) wrote: > > > > On Mon, Aug 20, 2001 at 06:19:24PM +0200, Harald Wagener wrote: > > Hello all, > > > > in the effort of localizing RT to the german language, > > Cool! We should chat about the right way to do this long-term to > get RT properly internationalized so all future localizers have to do > is edit a 'dictionary' file to localize RT into a new language. You may want to look at how CGI::FormMagick (a project I've worked on with Skud) does i18n and l10n. It seems to be pretty robust so far. srl -- Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com From skritz01 at emerald.tufts.edu Mon Aug 20 17:44:49 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Mon, 20 Aug 2001 17:44:49 -0400 (EDT) Subject: [rt-users] secure apache & rt? Message-ID: So, I'm working on making my apache a secure webserver (my group thinks plaintext passwords of any kind must die) and I was wondering if anybody had any suggestions on how to proceed. The easiest way to compile apache+ssl, according to my group's guru, is to compile and install mod_ssl and use apache+ssl, making all the modules DSO. I vaguely know that using mod_perl as a DSO makes life harder for us RT admins. But not compiling modules DSO makes making a secure webserver harder. anybody solve this problem yet? maybe someone wrote an add-in for rt to make it secure? Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From steve at Inet-technologies.com Mon Aug 20 17:52:46 2001 From: steve at Inet-technologies.com (Steve Poirier) Date: Mon, 20 Aug 2001 17:52:46 -0400 Subject: [rt-users] Search results not showing in RT 2.0.0 References: <3B81388C.4B8FEF77@fcb-wilkens.com> <20010820134200.Y19360@pallas.fsck.com> Message-ID: <005c01c129c2$72ce4700$f807dad8@inetinteractif.com> ----- Original Message ----- From: "Jesse Vincent" Subject: Re: [rt-users] Search results not showing in RT 2.0.0 > > in the effort of localizing RT to the german language, > > Cool! We should chat about the right way to do this long-term to > get RT properly internationalized so all future localizers have to do > is edit a 'dictionary' file to localize RT into a new language. I would be glad to contribute to it for the french language. Regards, __ Steve Poirier Directeur d?veloppement / Project Manager Inet Technologies Inc. From jesse at bestpractical.com Mon Aug 20 17:54:22 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Mon, 20 Aug 2001 17:54:22 -0400 Subject: [rt-users] secure apache & rt? In-Reply-To: ; from skritz01@emerald.tufts.edu on Mon, Aug 20, 2001 at 05:44:49PM -0400 References: Message-ID: <20010820175422.I19360@pallas.fsck.com> You should be able to build an apache with a static mod_perl and everything else a dso. On Mon, Aug 20, 2001 at 05:44:49PM -0400, Sheeri Kritzer wrote: > So, I'm working on making my apache a secure webserver (my group thinks > plaintext passwords of any kind must die) and I was wondering if anybody > had any suggestions on how to proceed. > > The easiest way to compile apache+ssl, according to my group's guru, is to > compile and install mod_ssl and use apache+ssl, making all the modules > DSO. I vaguely know that using mod_perl as a DSO makes life harder for us > RT admins. But not compiling modules DSO makes making a secure webserver > harder. > > anybody solve this problem yet? maybe someone wrote an add-in for rt to > make it secure? > > Sheeri Kritzer > Systems Administrator > University Systems Group > Tufts University > 617-627-3925 > skritz01 at emerald.tufts.edu > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From ayan.kayal at yale.edu Mon Aug 20 18:02:01 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Mon, 20 Aug 2001 18:02:01 -0400 (EDT) Subject: [rt-users] secure apache & rt? In-Reply-To: Message-ID: On Mon, 20 Aug 2001, Sheeri Kritzer wrote: > So, I'm working on making my apache a secure webserver (my group thinks > plaintext passwords of any kind must die) and I was wondering if anybody > had any suggestions on how to proceed. > > The easiest way to compile apache+ssl, according to my group's guru, is to > compile and install mod_ssl and use apache+ssl, making all the modules > DSO. I vaguely know that using mod_perl as a DSO makes life harder for us > RT admins. But not compiling modules DSO makes making a secure webserver > harder. > > anybody solve this problem yet? maybe someone wrote an add-in for rt to > make it secure? We use an external auth that is secure (by SSL), but I've installed SSL on a machine without using DSO. I used mod_ssl and openssl. I don't understand why using a DSO would make security more difficult. And I would think that you could install SSL as a DSO, and mod_perl as not, anyway. Just because using DSO is the "easiest way," doesn't mean it's the best way. ~ARK From cgilmore at tivoli.com Mon Aug 20 17:54:45 2001 From: cgilmore at tivoli.com (Christian Gilmore) Date: Mon, 20 Aug 2001 16:54:45 -0500 Subject: [rt-users] secure apache & rt? In-Reply-To: Message-ID: <000501c129c2$b9e74420$69285492@tivoli.com> DSO works just fine if you have perl-5.6.1. We've the latest and greatest of apache, mod_perl, perl, and mod_ssl running with apache modules all compiled as DSO without difficulty. Regards, Christian > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Sheeri Kritzer > Sent: Monday, August 20, 2001 4:45 PM > To: rt-users at fsck.com > Subject: [rt-users] secure apache & rt? > > > So, I'm working on making my apache a secure webserver (my > group thinks > plaintext passwords of any kind must die) and I was wondering > if anybody > had any suggestions on how to proceed. > > The easiest way to compile apache+ssl, according to my > group's guru, is to > compile and install mod_ssl and use apache+ssl, making all the modules > DSO. I vaguely know that using mod_perl as a DSO makes life > harder for us > RT admins. But not compiling modules DSO makes making a > secure webserver > harder. > > anybody solve this problem yet? maybe someone wrote an > add-in for rt to > make it secure? > > Sheeri Kritzer > Systems Administrator > University Systems Group > Tufts University > 617-627-3925 > skritz01 at emerald.tufts.edu > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jcase at tenzing.com Mon Aug 20 18:57:00 2001 From: jcase at tenzing.com (John Case) Date: Mon, 20 Aug 2001 15:57:00 -0700 Subject: [rt-users] secure apache & rt? In-Reply-To: ; from skritz01@emerald.tufts.edu on Mon, Aug 20, 2001 at 05:44:49PM -0400 References: Message-ID: <20010820155700.C27165@tenzing.com> I've got mod_perl compiled statically and everything else DSO (including mod_ssl) here, and it runs peachy. It's pretty straightforward (just follow the READMEs) and it Just Works. I doubt you'll have any tricky problems. On Mon, Aug 20, 2001 at 05:44:49PM -0400, Sheeri Kritzer wrote: > So, I'm working on making my apache a secure webserver (my group thinks > plaintext passwords of any kind must die) and I was wondering if anybody > had any suggestions on how to proceed. > > The easiest way to compile apache+ssl, according to my group's guru, is to > compile and install mod_ssl and use apache+ssl, making all the modules > DSO. I vaguely know that using mod_perl as a DSO makes life harder for us > RT admins. But not compiling modules DSO makes making a secure webserver > harder. > -- john.case at tenzing.com From rhyslink at qmail.qwest.net Mon Aug 20 18:06:14 2001 From: rhyslink at qmail.qwest.net (Kieran Rhysling) Date: Mon, 20 Aug 2001 16:06:14 -0600 Subject: [rt-users] secure apache & rt? In-Reply-To: References: Message-ID: <200108202206.f7KM6Fd05859@gumby.ip.qwest.net> Security was definitely a concern for us as well when setting up RT. I'm not sure why you're group's guru is insistent on DSO's though. Personally, I think DSO's might be *slightly* less secure because there's a possibility of loading a trojaned module. Like I said, a pretty slight exposure but f you're being hardcore about security, it's something to think about. I have mod_ssl compiled into my apache binary (along with mod_securid which is great if you have RSA SecurID tokens) and it works fine. It wasn't particulary challenging either. You could also use Apache's access control or TCP Wrappers to restrict access to your server. Just some thoughts, Kieran Kieran Rhysling Staff IP Engineer Qwest Communications On Monday 20 August 2001 3:44, Sheeri Kritzer wrote: > So, I'm working on making my apache a secure webserver (my group thinks > plaintext passwords of any kind must die) and I was wondering if anybody > had any suggestions on how to proceed. > > The easiest way to compile apache+ssl, according to my group's guru, is to > compile and install mod_ssl and use apache+ssl, making all the modules > DSO. I vaguely know that using mod_perl as a DSO makes life harder for us > RT admins. But not compiling modules DSO makes making a secure webserver > harder. > > anybody solve this problem yet? maybe someone wrote an add-in for rt to > make it secure? > > Sheeri Kritzer > Systems Administrator > University Systems Group > Tufts University > 617-627-3925 > skritz01 at emerald.tufts.edu > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From pdh at lineo.com Mon Aug 20 18:28:20 2001 From: pdh at lineo.com (Phil Homewood) Date: Tue, 21 Aug 2001 08:28:20 +1000 Subject: [rt-users] Scrip configuration issues. In-Reply-To: ; from rmitzel@peer1.net on Mon, Aug 20, 2001 at 07:49:55AM -0700 References: Message-ID: <20010821082820.D54568@bofh.internal.moreton.com.au> Rob Mitzel wrote: > I've been setting up the scrips for my queue (I've tried it globally, too.) > All the actions work (i.e. transaction reports, etc) via email, however, I > can't get the AutoNotify to work. I have set up: "OnCreate > AutoreplyToRequestors Autoreply" which should work, but it doesn't. I'm > running 2.0.4. What's your MailCommand set to? What MTA are you using? Do the logs show anything? From rmitzel at peer1.net Mon Aug 20 18:35:46 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Mon, 20 Aug 2001 15:35:46 -0700 Subject: [rt-users] Scrip configuration issues. In-Reply-To: <20010821082820.D54568@bofh.internal.moreton.com.au> Message-ID: Let's see...MailCommand is just set to sendmail (it was easy, since the only thing the machine does is rt aliases), and the logs show nothing at all. Keep in mind, as I said, the other mails were going out but just not this one. (For some reason now, no mails are going out at all...) Thanks! -Rob. > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Phil Homewood > Sent: Monday, August 20, 2001 3:28 PM > To: Rob Mitzel > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Scrip configuration issues. > > > Rob Mitzel wrote: > > I've been setting up the scrips for my queue (I've tried it > globally, too.) > > All the actions work (i.e. transaction reports, etc) via email, > however, I > > can't get the AutoNotify to work. I have set up: "OnCreate > > AutoreplyToRequestors Autoreply" which should work, but it > doesn't. I'm > > running 2.0.4. > > What's your MailCommand set to? What MTA are you using? Do the logs > show anything? > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From pdh at lineo.com Mon Aug 20 18:42:00 2001 From: pdh at lineo.com (Phil Homewood) Date: Tue, 21 Aug 2001 08:42:00 +1000 Subject: [rt-users] Scrip configuration issues. In-Reply-To: ; from rmitzel@peer1.net on Mon, Aug 20, 2001 at 03:35:46PM -0700 References: <20010821082820.D54568@bofh.internal.moreton.com.au> Message-ID: <20010821084200.E54568@bofh.internal.moreton.com.au> Rob Mitzel wrote: > Let's see...MailCommand is just set to sendmail (it was easy, since the only > thing the machine does is rt aliases), and the logs show nothing at all. > > Keep in mind, as I said, the other mails were going out but just not this > one. (For some reason now, no mails are going out at all...) What happens if you use $MailCommand = 'sendmailpipe'; $SendmailArguments="-oi -t"; ? From rmitzel at peer1.net Mon Aug 20 19:10:17 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Mon, 20 Aug 2001 16:10:17 -0700 Subject: [rt-users] Scrip configuration issues. In-Reply-To: <20010821084200.E54568@bofh.internal.moreton.com.au> Message-ID: It's the same...nothing happens. -Rob. > -----Original Message----- > From: Phil Homewood [mailto:pdh at lineo.com] > Sent: Monday, August 20, 2001 3:42 PM > To: Rob Mitzel > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Scrip configuration issues. > > > Rob Mitzel wrote: > > Let's see...MailCommand is just set to sendmail (it was easy, > since the only > > thing the machine does is rt aliases), and the logs show nothing at all. > > > > Keep in mind, as I said, the other mails were going out but > just not this > > one. (For some reason now, no mails are going out at all...) > > What happens if you use > > $MailCommand = 'sendmailpipe'; > $SendmailArguments="-oi -t"; > > ? > From rmitzel at peer1.net Mon Aug 20 19:13:06 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Mon, 20 Aug 2001 16:13:06 -0700 Subject: [rt-users] Scrip configuration issues. In-Reply-To: <20010821084200.E54568@bofh.internal.moreton.com.au> Message-ID: Oh...and also, mail still works coming in. -Rob. > -----Original Message----- > From: Phil Homewood [mailto:pdh at lineo.com] > Sent: Monday, August 20, 2001 3:42 PM > To: Rob Mitzel > Cc: rt-users at lists.fsck.com > Subject: Re: [rt-users] Scrip configuration issues. > > > Rob Mitzel wrote: > > Let's see...MailCommand is just set to sendmail (it was easy, > since the only > > thing the machine does is rt aliases), and the logs show nothing at all. > > > > Keep in mind, as I said, the other mails were going out but > just not this > > one. (For some reason now, no mails are going out at all...) > > What happens if you use > > $MailCommand = 'sendmailpipe'; > $SendmailArguments="-oi -t"; > > ? > From mfrick at learnedsolutions.com Mon Aug 20 21:15:25 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Tue, 21 Aug 2001 10:45:25 +0930 Subject: [rt-users] cleaning up resolved messages. Message-ID: <012201c129de$c2b11bf0$44001e0a@adlw2k07> I did post this before but no response was recieved so I thought I would try again incase it was missed over your weekend. How do you guys go about purging resolved messages? ie. we want to keep them on the system for an arbitrary period of time and then remove them so the resolved list is not toooo huge. From steve at inet-technologies.com Mon Aug 20 21:27:48 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Mon, 20 Aug 2001 21:27:48 -0400 Subject: [rt-users] cleaning up resolved messages. References: <012201c129de$c2b11bf0$44001e0a@adlw2k07> Message-ID: <000501c129e0$827fa0e0$dc0471d8@videotron.net> Hello this is "not recommended" but , we wrote a script to do this because we also delete tickets due to our high ticket volume. I wrote a script that delete dead tickets from the database. What you can do for example is to do a search on resolved tickets that are 1 month old and to do a mass update on them and set status to dead. Then you just run this script and it delete all the tickets. Script is available at: http://dev.inet-technologies.com/rt2/ __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Matthew Frick" To: "rt-users" Sent: Monday, August 20, 2001 9:15 PM Subject: [rt-users] cleaning up resolved messages. > I did post this before but no response was recieved so I thought I would try > again incase it was missed over your weekend. > > How do you guys go about purging resolved messages? > > ie. we want to keep them on the system for an arbitrary period of time and > then remove them so the resolved list is not toooo huge. > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From carles at inlander.es Tue Aug 21 06:26:08 2001 From: carles at inlander.es (carles at inlander.es) Date: Tue, 21 Aug 2001 12:26:08 +0200 Subject: [rt-users] Filter mail with RT+qmail References: <3B81247C.74273A25@inlander.es> <15233.9882.739967.157207@onceler.kciLink.com> Message-ID: <3B823740.DA9D4AC9@inlander.es> > c> I correctly installed RT with qmail, and it works fine, but i need to > c> filter the incoming mails by the subject to delete all the SPAM we > c> receive. > Why don't you just get qmail to filter out your SPAM? We use postfix > as our primary mailer and it's spam filtering helps a lot. We need to filter the incoming mails by the subject, not by IP address. And qmail can't do that (i think). I tried procmail, but it stores the incoming mail directly to the Mailbox, and we need to deliver the mail to rt-mailgate. Any ideas? -- Carles Amig? Mart?nez Administrador de Sistemas Inlander Communications, S.L. Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 carles at inlander.es - http://www.inlander.es From oli at isnic.is Tue Aug 21 06:58:06 2001 From: oli at isnic.is (Olafur Osvaldsson) Date: Tue, 21 Aug 2001 10:58:06 +0000 Subject: [rt-users] Filter mail with RT+qmail In-Reply-To: <3B823740.DA9D4AC9@inlander.es>; from carles@inlander.es on Tue, Aug 21, 2001 at 12:26:08PM +0200 References: <3B81247C.74273A25@inlander.es> <15233.9882.739967.157207@onceler.kciLink.com> <3B823740.DA9D4AC9@inlander.es> Message-ID: <20010821105806.I76189@isnic.is> If you do it in procmail just replace the mailbox-line from the rule so that it is something like: "|/usr/local/rt2/bin/rt-mailgate --queue general --action comment" Oli On Tue, 21 Aug 2001, carles at inlander.es wrote: > > > c> I correctly installed RT with qmail, and it works fine, but i need to > > c> filter the incoming mails by the subject to delete all the SPAM we > > c> receive. > > Why don't you just get qmail to filter out your SPAM? We use postfix > > as our primary mailer and it's spam filtering helps a lot. > > We need to filter the incoming mails by the subject, not by IP address. > And qmail can't do that (i think). > > I tried procmail, but it stores the incoming mail directly to the > Mailbox, and we need to deliver the mail to rt-mailgate. > > Any ideas? > -- > Carles Amig? Mart?nez > Administrador de Sistemas > Inlander Communications, S.L. > Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 > carles at inlander.es - http://www.inlander.es > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Olafur Osvaldsson Systems Administrator Internet Iceland inc. Tel: +354 525-5291 Email: oli at isnic.is From Rehan at nha.co.za Tue Aug 21 07:26:40 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Tue, 21 Aug 2001 13:26:40 +0200 Subject: [rt-users] Creating groups via CLI Message-ID: I cant create a group with ./bin/rtadmin. The other commands seem to work fine - but group creation ... I'm not sure if I possibly use the command incorrectly, but I'm quite sure I'm not : ./rtadmin --group my_group --create The error output is : RT::Group::create Unimplemented in main. (./rtadmin line 662) Please tell me if this is a bug, or a mistake on my side. Rehan van der Merwe From khera at kcilink.com Tue Aug 21 09:52:24 2001 From: khera at kcilink.com (Vivek Khera) Date: Tue, 21 Aug 2001 09:52:24 -0400 Subject: [rt-users] secure apache & rt? In-Reply-To: References: Message-ID: <15234.26520.562795.52332@onceler.kciLink.com> >>>>> "SK" == Sheeri Kritzer writes: SK> The easiest way to compile apache+ssl, according to my group's guru, is to SK> compile and install mod_ssl and use apache+ssl, making all the modules SK> DSO. I vaguely know that using mod_perl as a DSO makes life harder for us SK> RT admins. But not compiling modules DSO makes making a secure webserver SK> harder. The only issues I still have with mod_perl being DSO is a major memory leak on apache restart (graceful or regular -- makes no difference). This is with perl 5.005_03. With perl 5.6.1, there should be no memory leak with the latest mod_perl as a DSO. Building apache+mod_ssl then mod_perl as a DSO works great for us on FreeBSD 4.3-STABLE. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Vivek Khera, Ph.D. Khera Communications, Inc. Internet: khera at kciLink.com Rockville, MD +1-240-453-8497 AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/ From dave at toad.net Tue Aug 21 10:43:26 2001 From: dave at toad.net (David C. Troy) Date: Tue, 21 Aug 2001 10:43:26 -0400 (EDT) Subject: [rt-users] Scripts to compact DB Message-ID: Hey All -- My Attachments table has now mysteriously grown to 4GB; the other night RT evidently got in some kind of brawl with Prodigy and sent some poor guy 900 responses. Anyway, 4GB seems to be the file size limit for Linux 2.4. Fun. I'm trying to identify these various problems and wondered if anyone had any scripts developed that could tie off loose ends in the database and generally compact things that were odd. Any help appreciated. Right now I'm trying to repair the table so I can identify where the huge msg volume is coming from, etc. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From hwagener at fcb-wilkens.com Tue Aug 21 11:48:25 2001 From: hwagener at fcb-wilkens.com (Harald Wagener) Date: Tue, 21 Aug 2001 17:48:25 +0200 Subject: [rt-users] Unexpected Behavior with Scrip Message-ID: <3B8282C9.B6A40ED5@fcb-wilkens.com> Hello all, I have a problem with the scrip: OnResolve NotifyRequestorsAndCcs Resolved-deutsch Resolved-Deutsch is a german translation of the Resolved Template. The Requestor gets the Resolved-deutsch based answer, whereas the AdminCcs get the original english Resolved mail. I did not test if there is a problem if I use a second scrip OnResolve NotifyAdminCCs Resolved-deutsch but it would defeat the purpose of the first scrip to include the ccs with the right template. If I misunderstood anything, please correct me. BTW, I am using RT 2.0.0 Regards, Harald -- Harald Wagener | Systemadministrator FCB/Wilkens GmbH | Tel.:+49-40-2881-1252 An der Alster 42 | Fax.:+49-40-2881-1263 20099 Hamburg | http://www.fcb-wilkens.com From jesse at bestpractical.com Tue Aug 21 12:41:03 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 21 Aug 2001 12:41:03 -0400 Subject: [rt-users] Creating groups via CLI In-Reply-To: ; from Rehan@nha.co.za on Tue, Aug 21, 2001 at 01:26:40PM +0200 References: Message-ID: <20010821124103.M19360@pallas.fsck.com> Sounds like a typo in the cli tool. in line 662, 'create' should be 'Create'. This will be fixed in 2.0.6 On Tue, Aug 21, 2001 at 01:26:40PM +0200, Rehan van der Merwe wrote: > I cant create a group with ./bin/rtadmin. The other commands seem to work > fine - but group creation ... > I'm not sure if I possibly use the command incorrectly, but I'm quite sure > I'm not : > > ./rtadmin --group my_group --create > > The error output is : > > RT::Group::create Unimplemented in main. (./rtadmin line 662) > > Please tell me if this is a bug, or a mistake on my side. > > > Rehan van der Merwe > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From Rafael.Corvalan at linkvest.com Tue Aug 21 09:56:44 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Tue, 21 Aug 2001 15:56:44 +0200 Subject: [rt-users] Filter by Subject or by Content, using negation Message-ID: Hello I want to filter by subject using the negations "isn't" or "doesn't contain" but they seem to be unimplemented. In the code (Tickets.pm), Subject is of type STRING, and for STRINGs, we only do something if the OPERATOR is "=" or "LIKE", but not if the OPERATOR is "!=" or "NOT LIKE". Am I wrong? If I want to filter by content.. how does it work? Is there a OR between all the contents of all the transactions related to the ticket? If I want to filter tickets containing a string, it works OK. But what does it mean if I ask "Content doesn't match XXX"? The condition must be true for all the transactions ar just for one? Thanks Rafael From msl at integralis.cz Mon Aug 20 11:44:26 2001 From: msl at integralis.cz (=?iso-8859-2?Q?Martin_Slav=EDk?=) Date: Mon, 20 Aug 2001 17:44:26 +0200 Subject: [rt-users] Newbie Installation Question In-Reply-To: <200108161042.AA173736254@peer1.net>; from rmitzel@peer1.net on Thu, Aug 16, 2001 at 10:42:11AM -0700 References: <200108161042.AA173736254@peer1.net> Message-ID: <20010820174426.A28210@jellyfish.integralis.cz> * Rob Mitzel napsal(a): > [Thu Aug 16 05:04:11 2001] [error] Can't locate object method > "connect" via package "Apache::DBI" at > /usr/local/lib/perl5/site_perl/5.005/i386-freebsd/DBI.pm line 420. > > Every time I access via web, this is what comes up in the error log. > :) I know Apache::DBI is installed...along with all the other > modules. Any ideas? > Hello I have run into this as well, but finally I found that Apache::DBI was already installed on my PC (generic perl install from rpm (RH7.1)), but not the right version though. make testdeps didn't complain at all, but webui refused to work. I finally solved it with manual instalation of: ApacheDBI and libapreq (Apache::Request) <<-- not 100% sure if this was necessary At least this worked for me... Actually I'm not a perl guru, but I read the error messages and tried to reinstall the modules apache was complaining about... And it helped. Hope this is usefull a bit for you. Regards Martin -- /\ Martin Slav?k / /\ INTEGRALIS Czech republic / /\ \ U Bulhara 3, Praha 1,110 00, Czech Republic /_/__\ \ tel. +420 2 2423 8071, fax +420 2 2423 7341 /______\_\ e-mail:msl at integralis.cz, http://www.integralis.cz/ -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From steve at inet-technologies.com Tue Aug 21 18:33:46 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 21 Aug 2001 18:33:46 -0400 Subject: [rt-users] Re: [rt-devel] RT2x install on Slackware. References: <200108212157.f7LLvWV09443@dp.zzweb.net> Message-ID: <000901c12a91$574be260$1fbfca18@videotron.ca> Worked fine for us with slackware dist 7.1 When you have a module that don't want to install with cpan, just install it manually without cpan. Regards, __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: To: Sent: Tuesday, August 21, 2001 5:57 PM Subject: [rt-devel] RT2x install on Slackware. > Has anybody successfully installed RT2x on Slackware > 2.0x? > > We're having some problems getting the modules > installation. > > Apache::Cookie, Apache::Session, and DBD::mysql don't > seem to be installing. CPAN and the manual install says > that it has been installed, but when we run testdeps, > it still says that this is not installed. > > I tried this out on my RedHat box and it worked fine. > But I need this to work on the slackware machine. Has > anybody had an similar experierences or know any fixes? > > Thanks. > Mike > > _______________________________________________ > rt-devel mailing list > rt-devel at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-devel > From teo.dehesselle at uts.edu.au Tue Aug 21 20:34:56 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Wed, 22 Aug 2001 10:34:56 +1000 Subject: [rt-users] Send Mail to CCs only? Message-ID: <3B82FE30.17CF82CE@uts.edu.au> How can I send mail to the CCs only ? -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From mkrebs at kids-online.com Tue Aug 21 18:37:13 2001 From: mkrebs at kids-online.com (mkrebs at kids-online.com) Date: Tue, 21 Aug 2001 18:37:13 -0400 Subject: [rt-users] Re: [rt-devel] RT2x install on Slackware. In-Reply-To: <000901c12a91$574be260$1fbfca18@videotron.ca> References: <200108212157.f7LLvWV09443@dp.zzweb.net> <000901c12a91$574be260$1fbfca18@videotron.ca> Message-ID: <200108212237.f7LMbDg10306@dp.zzweb.net> We have tried installing it manually many times. :\ It still says that it is not found on the testdeps. Quoting Steve Poirier : > Worked fine for us with slackware dist 7.1 > > When you have a module that don't want to install with cpan, just install > it > manually without cpan. > > Regards, > __ > Steve Poirier > Directeur d?veloppement / Project Manager > Inet-Technologies inc. > > ----- Original Message ----- > From: > To: > Sent: Tuesday, August 21, 2001 5:57 PM > Subject: [rt-devel] RT2x install on Slackware. > > > > Has anybody successfully installed RT2x on Slackware > > 2.0x? > > > > We're having some problems getting the modules > > installation. > > > > Apache::Cookie, Apache::Session, and DBD::mysql don't > > seem to be installing. CPAN and the manual install says > > that it has been installed, but when we run testdeps, > > it still says that this is not installed. > > > > I tried this out on my RedHat box and it worked fine. > > But I need this to work on the slackware machine. Has > > anybody had an similar experierences or know any fixes? > > > > Thanks. > > Mike > > > > _______________________________________________ > > rt-devel mailing list > > rt-devel at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-devel > > > From mastertlh at hotmail.com Tue Aug 21 18:13:13 2001 From: mastertlh at hotmail.com (Terry L. Hay) Date: Tue, 21 Aug 2001 18:13:13 -0400 Subject: [rt-users] webrt Message-ID: hi i got a big problem im using webrt but i cant get it to recieve mail can you please help ? thank you -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Tue Aug 21 21:29:18 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 21 Aug 2001 21:29:18 -0400 Subject: [rt-users] Re: [rt-devel] RT2x install on Slackware. In-Reply-To: <200108212237.f7LMbDg10306@dp.zzweb.net>; from mkrebs@kids-online.com on Tue, Aug 21, 2001 at 06:37:13PM -0400 References: <200108212157.f7LLvWV09443@dp.zzweb.net> <000901c12a91$574be260$1fbfca18@videotron.ca> <200108212237.f7LMbDg10306@dp.zzweb.net> Message-ID: <20010821212918.N19360@pallas.fsck.com> I've heard of this when you've accidentally installed two different versions of perl. On Tue, Aug 21, 2001 at 06:37:13PM -0400, mkrebs at kids-online.com wrote: > We have tried installing it manually many times. :\ > It still says that it is not found on the testdeps. > > > Quoting Steve Poirier : > > > Worked fine for us with slackware dist 7.1 > > > > When you have a module that don't want to install > with cpan, just install > > it > > manually without cpan. > > > > Regards, > > __ > > Steve Poirier > > Directeur d?veloppement / Project Manager > > Inet-Technologies inc. > > > > ----- Original Message ----- > > From: > > To: > > Sent: Tuesday, August 21, 2001 5:57 PM > > Subject: [rt-devel] RT2x install on Slackware. > > > > > > > Has anybody successfully installed RT2x on Slackware > > > 2.0x? > > > > > > We're having some problems getting the modules > > > installation. > > > > > > Apache::Cookie, Apache::Session, and DBD::mysql > don't > > > seem to be installing. CPAN and the manual install > says > > > that it has been installed, but when we run > testdeps, > > > it still says that this is not installed. > > > > > > I tried this out on my RedHat box and it worked > fine. > > > But I need this to work on the slackware machine. > Has > > > anybody had an similar experierences or know any > fixes? > > > > > > Thanks. > > > Mike > > > > > > _______________________________________________ > > > rt-devel mailing list > > > rt-devel at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-devel > > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Tue Aug 21 21:54:39 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 21 Aug 2001 21:54:39 -0400 Subject: [rt-users] Random observation of Brief/Full Headers In-Reply-To: ; from ayan.kayal@yale.edu on Wed, Aug 15, 2001 at 03:53:55PM -0400 References: Message-ID: <20010821215439.R19360@pallas.fsck.com> Yep. this was an improperly scoped variable. It will be fixed in 2.0.6. On Wed, Aug 15, 2001 at 03:53:55PM -0400, Ayan R. Kayal wrote: > I was messing around with clicking "Brief Headers" and "Full Headers" on a > ticket and noticed this: > > When you click on "Full Headers," on the transaction which you click and on > any transaction physically below it, full headers display, but not on > transactions above the one you clicked. If you subsequently click "Brief > Headers" on any transaction, all of the headers close. This makes sense > given the URLs that appear, but just out of curiosity, what's the rationale > behind this behavior? Why not display full headers on all tickets or no > tickets, or display only for one particular transaction (as opposed to the > one transaction and any transaction below it)? > > O- ~ARK > Hmedicine.com, Inc. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From mfrick at learnedsolutions.com Tue Aug 21 22:11:28 2001 From: mfrick at learnedsolutions.com (Matthew Frick) Date: Wed, 22 Aug 2001 11:41:28 +0930 Subject: [rt-users] Mysql connection Message-ID: <004301c12aaf$c0f241f0$44001e0a@adlw2k07> I was just wondering what rt is using to connect to a Mysql database as my rt1.0.7 is running perfectly but I cannot get a connection to mysql with any of my other perl scripts. :( From jesse at bestpractical.com Tue Aug 21 22:15:23 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Tue, 21 Aug 2001 22:15:23 -0400 Subject: [rt-users] Adding extra transaction action In-Reply-To: <01B1757EDA82D31187B600A0C9E1E87B02F2F196@EXDATA01>; from ian.marsh@hants.gov.uk on Thu, Aug 16, 2001 at 09:28:26AM +0100 References: <01B1757EDA82D31187B600A0C9E1E87B02F2F196@EXDATA01> Message-ID: <20010821221523.T19360@pallas.fsck.com> At this point, that would require some custom code. If you're interested in having this added to RT, drop me a line and we can work out details. Thanks, Jesse Vincent On Thu, Aug 16, 2001 at 09:28:26AM +0100, Marsh, Ian wrote: > Hi all > > I wonder if someone can help. I have just installed RT 2.0.5 and am > evaluating it for our support team. Everything looks fine so far except for > one thing. Due to the way in which we receive certain requests we need to be > able to forward details out of the RT system to 'some other email address'. > Basically like the 'reply' action only taking the TO address from the form > and not the ticket details. > > The config.pm refers to 'ExtraTransactionActions' option but gives no > indication as to how to use it! Can anyone point me in the right direction? > > Thanks, > Ian > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From sfeather at lobosoft.com Tue Aug 21 21:49:17 2001 From: sfeather at lobosoft.com (Stephen Feather) Date: Tue, 21 Aug 2001 21:49:17 -0400 Subject: [rt-users] Re: [rt-devel] RT2x install on Slackware. In-Reply-To: <20010821212918.N19360@pallas.fsck.com> Message-ID: I'v experienced it before. During one of the CPAN sessions, it decided to upgrade the perl while I was dozing off. Ended up with 2 versions of perl on the drive. Not a big problem, except that cpan was using the new one, and the old one was the one we were using. So you install a mod, and it tests, and then it doesnt work. #-----Original Message----- #From: rt-users-admin at lists.fsck.com #[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent #Sent: Tuesday, August 21, 2001 9:29 PM #To: mkrebs at kids-online.com #Cc: Steve Poirier; rt-users at lists.fsck.com #Subject: Re: [rt-users] Re: [rt-devel] RT2x install on Slackware. # # #I've heard of this when you've accidentally installed two #different versions #of perl. # # #On Tue, Aug 21, 2001 at 06:37:13PM -0400, mkrebs at kids-online.com wrote: #> We have tried installing it manually many times. :\ #> It still says that it is not found on the testdeps. #> #> #> Quoting Steve Poirier : #> #> > Worked fine for us with slackware dist 7.1 #> > #> > When you have a module that don't want to install #> with cpan, just install #> > it #> > manually without cpan. #> > #> > Regards, #> > __ #> > Steve Poirier #> > Directeur d?veloppement / Project Manager #> > Inet-Technologies inc. #> > #> > ----- Original Message ----- #> > From: #> > To: #> > Sent: Tuesday, August 21, 2001 5:57 PM #> > Subject: [rt-devel] RT2x install on Slackware. #> > #> > #> > > Has anybody successfully installed RT2x on Slackware #> > > 2.0x? #> > > #> > > We're having some problems getting the modules #> > > installation. #> > > #> > > Apache::Cookie, Apache::Session, and DBD::mysql #> don't #> > > seem to be installing. CPAN and the manual install #> says #> > > that it has been installed, but when we run #> testdeps, #> > > it still says that this is not installed. #> > > #> > > I tried this out on my RedHat box and it worked #> fine. #> > > But I need this to work on the slackware machine. #> Has #> > > anybody had an similar experierences or know any #> fixes? #> > > #> > > Thanks. #> > > Mike #> > > #> > > _______________________________________________ #> > > rt-devel mailing list #> > > rt-devel at lists.fsck.com #> > > http://lists.fsck.com/mailman/listinfo/rt-devel #> > > #> > #> #> _______________________________________________ #> rt-users mailing list #> rt-users at lists.fsck.com #> http://lists.fsck.com/mailman/listinfo/rt-users #> # #-- #http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. # #_______________________________________________ #rt-users mailing list #rt-users at lists.fsck.com #http://lists.fsck.com/mailman/listinfo/rt-users # From teo.dehesselle at uts.edu.au Tue Aug 21 22:16:18 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Wed, 22 Aug 2001 12:16:18 +1000 Subject: [rt-users] Mysql connection References: <004301c12aaf$c0f241f0$44001e0a@adlw2k07> Message-ID: <3B8315F2.A188985@uts.edu.au> Matthew Frick wrote: > > I was just wondering what rt is using to connect to a Mysql database as my > rt1.0.7 is running perfectly but I cannot get a connection to mysql with any > of my other perl scripts. :( > DBI. You can see my stats script as an example at http://peabody.itd.uts.edu.au/rt2stats/ and the source at: http://peabody.itd.uts.edu.au/rt2stats/dist/ Hope that helps. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From steve at inet-technologies.com Tue Aug 21 22:26:54 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Tue, 21 Aug 2001 22:26:54 -0400 Subject: [rt-users] Mysql connection References: <004301c12aaf$c0f241f0$44001e0a@adlw2k07> Message-ID: <000901c12ab1$e9148a60$1fbfca18@videotron.ca> Hello, just make sure you have these 4 variables well configured in your other scripts.. these variables are included in your /path/to/rt/etc/config.pm. # host is the domain name of your database server # if it's on localhost, leave it blank for enhanced performance $DatabaseHost="localhost"; #The name of the database user (inside the database) $DatabaseUser="rt"; # Password the DatabaseUser should use to access the database $DatabasePassword="rtpassword"; # The name of the RT's database on your database server $DatabaseName="rt2"; __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Matthew Frick" To: "rt-users" Sent: Tuesday, August 21, 2001 10:11 PM Subject: [rt-users] Mysql connection > I was just wondering what rt is using to connect to a Mysql database as my > rt1.0.7 is running perfectly but I cannot get a connection to mysql with any > of my other perl scripts. :( > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From travis.campbell at amd.com Wed Aug 22 00:35:50 2001 From: travis.campbell at amd.com (Travis Campbell) Date: Tue, 21 Aug 2001 23:35:50 -0500 Subject: [rt-users] Starts field for ticket date info? Message-ID: <20010821233547.A9949@beast.amd.com> Hi. What exactly is the 'Starts' field for in a ticket's date information? It's not quite obvious from the documentation or source in 2.0.5_03. It's quite possible that I've missed it, though. The best that I can figure, is that 'Starts' is used to give a proposed start date for a ticket. Is this correct? BTW, rt2 rocks! I look forward to deploying it in my environment to replace our aging rt1 installation. Thanks! Travis -- Travis Campbell - Unix Systems Administrator = travis at beast.amd.com 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com ============================================================================ "Does anything work as expected?" Yes. An axe through the CPU. From jesse at bestpractical.com Wed Aug 22 00:43:58 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 22 Aug 2001 00:43:58 -0400 Subject: [rt-users] Starts field for ticket date info? In-Reply-To: <20010821233547.A9949@beast.amd.com>; from travis.campbell@amd.com on Tue, Aug 21, 2001 at 11:35:50PM -0500 References: <20010821233547.A9949@beast.amd.com> Message-ID: <20010822004358.V19360@pallas.fsck.com> Yep. It's more for use in project planning than anything else. On Tue, Aug 21, 2001 at 11:35:50PM -0500, Travis Campbell wrote: > Hi. > > What exactly is the 'Starts' field for in a ticket's date information? It's > not quite obvious from the documentation or source in 2.0.5_03. It's quite > possible that I've missed it, though. > > The best that I can figure, is that 'Starts' is used to give a proposed > start date for a ticket. Is this correct? > > BTW, rt2 rocks! I look forward to deploying it in my environment to > replace our aging rt1 installation. > > Thanks! > Travis > -- > Travis Campbell - Unix Systems Administrator = travis at beast.amd.com > 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com > TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com > ============================================================================ > "Does anything work as expected?" Yes. An axe through the CPU. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From steve at inet-technologies.com Wed Aug 22 00:56:50 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Wed, 22 Aug 2001 00:56:50 -0400 Subject: [rt-users] Starts field for ticket date info? References: <20010821233547.A9949@beast.amd.com> Message-ID: <000d01c12ac6$daa4a900$1fbfca18@videotron.ca> I'm not sure at 100% but I think it is a field you can use to set a date by yourself. Started seem to indicated when the ticket is first manipulated. Starts is maybe a field you can set if you want a ticket to start in 7 days for example. (ie: programming dept want you to start debugging a project in 7 days, so the ticket start in 7 days) Maybe Jesse or someone else can give us more specific details about it because seriously i am not sure. Regards, __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Travis Campbell" To: Sent: Wednesday, August 22, 2001 12:35 AM Subject: [rt-users] Starts field for ticket date info? > Hi. > > What exactly is the 'Starts' field for in a ticket's date information? It's > not quite obvious from the documentation or source in 2.0.5_03. It's quite > possible that I've missed it, though. > > The best that I can figure, is that 'Starts' is used to give a proposed > start date for a ticket. Is this correct? > > BTW, rt2 rocks! I look forward to deploying it in my environment to > replace our aging rt1 installation. > > Thanks! > Travis > -- > Travis Campbell - Unix Systems Administrator = travis at beast.amd.com > 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com > TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com > ============================================================================ > "Does anything work as expected?" Yes. An axe through the CPU. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From yeowhui at i-dns.net Wed Aug 22 01:56:17 2001 From: yeowhui at i-dns.net (Yeow) Date: Wed, 22 Aug 2001 13:56:17 +0800 Subject: [rt-users] RT fooled by "headers" in body Message-ID: <013801c12acf$2903db40$d800a8c0@suntec.idns.net> If I were to write a mail with the following content in the BODY of an email message and send to an RT address, RT does 2 things incorrectly. 1. Mails to AdminCCs appears to come from abc at abc.com to efg at efg.com with subject "Mysubject". (instead of from "sender via RT" and to "admincc of xxx") 2. An outgoing mail goes to efg at efg.com (not an autoreply) Message in body: -----8<------------ Date: Fri, 17 Aug 2001 03:10:43 +0800 From: abc X-Mailer: Mozilla 4.77 [en] (Win98; U) X-Accept-Language: en MIME-Version: 1.0 To: efg at efg.com Subject: Mysubject Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: 8bit blah blah blah -----8<------------- Apparently, think RT has been fooled by the "header" lines in the email body. RT should really treat stuff after a new line as pure message of a body. I'm using 2.0.5_03. Yeow -------------- next part -------------- An HTML attachment was scrubbed... URL: From jesse at bestpractical.com Wed Aug 22 02:20:22 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 22 Aug 2001 02:20:22 -0400 Subject: [rt-users] RT fooled by "headers" in body In-Reply-To: <013801c12acf$2903db40$d800a8c0@suntec.idns.net>; from yeowhui@i-dns.net on Wed, Aug 22, 2001 at 01:56:17PM +0800 References: <013801c12acf$2903db40$d800a8c0@suntec.idns.net> Message-ID: <20010822022022.Y19360@pallas.fsck.com> That _sounds_ like you've set up a custom template containing only the following line <%$Transaction->Content%> or something like it. RT would interpret your transaction's content as the whole of the template, including using its header as the mail message's header. Is what's stored in RT 'correct' or does it look like the mail messages that are being sent out? On Wed, Aug 22, 2001 at 01:56:17PM +0800, Yeow wrote: > If I were to write a mail with the following content in the BODY of an email message > and send to an RT address, RT does 2 things incorrectly. > > 1. Mails to AdminCCs appears to come from abc at abc.com to efg at efg.com with subject "Mysubject". (instead of from "sender via RT" and to "admincc of xxx") > > 2. An outgoing mail goes to efg at efg.com (not an autoreply) > > Message in body: > -----8<------------ > Date: Fri, 17 Aug 2001 03:10:43 +0800 > From: abc > X-Mailer: Mozilla 4.77 [en] (Win98; U) > X-Accept-Language: en > MIME-Version: 1.0 > To: efg at efg.com > Subject: Mysubject > Content-Type: text/plain; charset=iso-8859-1 > Content-Transfer-Encoding: 8bit > > blah blah blah > -----8<------------- > > Apparently, think RT has been fooled by the "header" lines in the email body. > RT should really treat stuff after a new line as pure message of a body. > > I'm using 2.0.5_03. > Yeow -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From yeowhui at i-dns.net Wed Aug 22 02:57:58 2001 From: yeowhui at i-dns.net (Yeow) Date: Wed, 22 Aug 2001 14:57:58 +0800 Subject: [rt-users] RT fooled by "headers" in body References: <013801c12acf$2903db40$d800a8c0@suntec.idns.net> <20010822022022.Y19360@pallas.fsck.com> Message-ID: <01d601c12ad7$c7573140$d800a8c0@suntec.idns.net> I'm using the global correspondence template with the following code: { $Transaction->Attachments('text/plain')->First->Content || $Transaction->Attachments('text/html')->First->Content || "No Viewable Message." } -------- This works best for me because most of mails I get are multipart text+html messages. ( till RT can forward mails "as is" :-) ) RT stores the mails correctly. The "header" lines in the body are correctly intepretted as text. But mails sent out does not have the extra header lines as text. Following your clue, I introduced a new line(in fact any character) before the code in the template and everything works fine now. So now I see that the template is indeed powerful. Thanks for the help. Yeow ----- Original Message ----- From: "Jesse Vincent" To: "Yeow" Cc: "rt-users" Sent: Wednesday, August 22, 2001 2:20 PM Subject: Re: [rt-users] RT fooled by "headers" in body > That _sounds_ like you've set up a custom template containing only > the following line > > <%$Transaction->Content%> > > or something like it. RT would interpret your transaction's content as > the whole of the template, including using its header as the mail message's > header. > > Is what's stored in RT 'correct' or does it look like the mail messages > that are being sent out? > > > From teo.dehesselle at uts.edu.au Wed Aug 22 03:07:05 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Wed, 22 Aug 2001 17:07:05 +1000 Subject: [rt-users] Ugly Migration Message-ID: <3B835A19.4BB7DB73@uts.edu.au> Well... we're preparing to go to rt2. As part of this, I kludged the rt2 serial number up to > 5000, as we have around 4400 tickets in RT1. Unfortunately, If I reply to an rt1 ticket (say, #4100) and it gets put into rt2, the MTA (postfix) spits back an erorr message, which is included below. This only happens when I include [UTS #4100] in the subject line. I fear this will be very icky. Anyone got any thoughts? : Command died with status 2: "/usr/local/rt2/bin/rt-mailgate --queue ioffice --action correspond". Command output: Permission DeniedCan't locate Mail/Mailer/sendmailpipe.pm in @INC (@INC contains: /usr/local/rt2/etc /usr/local/rt2/lib /usr/local/perl-5.6.1/lib/perl5/5.6.1/sun4-solaris /usr/local/perl-5.6.1/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl) at (eval 36) line 3. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From hwagener at fcb-wilkens.com Wed Aug 22 08:03:41 2001 From: hwagener at fcb-wilkens.com (Harald Wagener) Date: Wed, 22 Aug 2001 14:03:41 +0200 Subject: [rt-users] Question on Keywords and access control Message-ID: <3B839F9D.201D44B7@fcb-wilkens.com> Hello all, I must say I am confused about keywords. I know they are thought to organize requests in a free form matter, but I cannot see how keywords are assigned to requests. Is it only possible at request creation time (would be insufficient, because users often don't know [exactly] what category their request belongs to. Keyword Selects only offers me the EditBasics page, but there I can't change anything... It might be that I don't have the rights to assign keywords, and thus do not see the options to do so displayed. This is a second (and secondary) thing that could be handled better IMHO: The fact that I am not allowed to do something (changing templates, assigning keywords to requests) should be visually different from a state that looks broken (this is especially true for users that try to have a look at templates: They see a bulleted list of numbers, but no names. First knee-jerk reaction is to call the RT-maintainer on-site (that's me) and tell me RT is broken). Other than that, we are very satisfied with RT! I think my localized version of RT will be made available in early september. Regards, Harald -- Harald Wagener | Systemadministrator FCB/Wilkens GmbH | Tel.:+49-40-2881-1252 An der Alster 42 | Fax.:+49-40-2881-1263 20099 Hamburg | http://www.fcb-wilkens.com From mixo at beth.uniforum.org.za Wed Aug 22 08:53:43 2001 From: mixo at beth.uniforum.org.za (mixo) Date: Wed, 22 Aug 2001 14:53:43 +0200 Subject: [rt-users] Ticket/Mail Error Message-ID: <001c01c12b09$79f628c0$6cf77ca0@dhcp45> There is a certain ticket that is causing the following error: ---------------------------------------------------------------------------- -- f7M83Zq04350 128949 Wed Aug 22 10:03 Hey -- 1) What should permissions be on /var/log/rt2 directory? 2) Why would I have a ton of 'rt.log.123456.7' 0-byte logfiles? Shouldn't these contain something? Thanks, Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From khera at kcilink.com Wed Aug 22 09:28:43 2001 From: khera at kcilink.com (Vivek Khera) Date: Wed, 22 Aug 2001 09:28:43 -0400 Subject: [rt-users] looking for group to pay Jesse for a feature Message-ID: <15235.45963.192000.715624@onceler.kciLink.com> Hi, I asked Jesse about adding a feature to RT, and the cost quoted is a bit steep for us to bear alone. I'm looking for others who might be interested in splitting the cost with us. What we're asking to be built is some mechanism to reply to a ticket from a set of FAQ responses. The responses would be structured like templates: some global, and some per-queue, with a similar interface for add/edit/delete. If anyone else is interested, please contact me directly and we can discuss further. From dave at toad.net Wed Aug 22 10:02:12 2001 From: dave at toad.net (David C. Troy) Date: Wed, 22 Aug 2001 10:02:12 -0400 (EDT) Subject: [rt-users] Apache 1.3.20 + mod_perl 1.2.6 produces segfaults... Message-ID: In trying to get rid of segfaults & the related CSS problem, I did this: Downloaded fresh apache 1.3.20, applied this config: ./configure --prefix=/var/httpd \ --server-uid=nobody \ --server-gid=nobody Downloaded fresh mod_perl 1.26: perl Makefile.PL PERL_TABLE_API=1 make make install [All happy -- it detected my 1.3.20 at ../apache_1.3.20] CD back to apache: make make install [All happy] /etc/rc.d/init.d/httpd start Runs for maybe 200-300 requests without a segfault. System info: perl -v This is perl, v5.6.0 built for i386-linux uname -a Linux 2.4.2-2 #1 Sun Apr 8 20:41:30 EDT 2001 i686 unknown Redhat 7.1; mysql resides on localhost Any rhyme or reason to any of this? Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From jesse at bestpractical.com Wed Aug 22 12:54:11 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 22 Aug 2001 12:54:11 -0400 Subject: [rt-users] /var/log/rt2 logfiles? In-Reply-To: ; from dave@toad.net on Wed, Aug 22, 2001 at 09:16:57AM -0400 References: Message-ID: <20010822125411.D19360@pallas.fsck.com> On Wed, Aug 22, 2001 at 09:16:57AM -0400, David C. Troy wrote: > > Hey -- > > 1) What should permissions be on /var/log/rt2 directory? You webserver and your RT CLI tools both need to be able to write there. the CLI tools run as group RT. I can't tell you what the webserver does. > > 2) Why would I have a ton of 'rt.log.123456.7' 0-byte logfiles? Shouldn't > these contain something? RT opens a logfile on start. if nothing logworthy happens, nothing gets written. > Thanks, > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Wed Aug 22 13:03:21 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 22 Aug 2001 13:03:21 -0400 Subject: [rt-users] Ugly Migration In-Reply-To: <3B835A19.4BB7DB73@uts.edu.au>; from teo.dehesselle@uts.edu.au on Wed, Aug 22, 2001 at 05:07:05PM +1000 References: <3B835A19.4BB7DB73@uts.edu.au> Message-ID: <20010822130321.E19360@pallas.fsck.com> What version of RT? There was an error condition message that didn't work with sendmailpipe before 2.0.5. -j On Wed, Aug 22, 2001 at 05:07:05PM +1000, Teo de Hesselle wrote: > > Well... we're preparing to go to rt2. > > As part of this, I kludged the rt2 serial number up to > 5000, as we have > around 4400 tickets in RT1. > > Unfortunately, If I reply to an rt1 ticket (say, #4100) and it gets put > into rt2, the MTA (postfix) spits back an erorr message, which is included > below. > > This only happens when I include [UTS #4100] in the subject line. > > I fear this will be very icky. Anyone got any thoughts? > > > : Command died with status 2: > "/usr/local/rt2/bin/rt-mailgate --queue ioffice --action correspond". > Command output: Permission DeniedCan't locate > Mail/Mailer/sendmailpipe.pm > in @INC (@INC contains: /usr/local/rt2/etc /usr/local/rt2/lib > /usr/local/perl-5.6.1/lib/perl5/5.6.1/sun4-solaris > /usr/local/perl-5.6.1/lib/perl5/5.6.1 > /usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris > /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl) > at > (eval 36) line 3. > > > -- > T?o de Hesselle, | Kites rise highest against > Unix Systems Administrator | the wind -- not with it. > | > University of Technology, Sydney | -- Winston Churchill > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From david at micro-prince.com Wed Aug 22 09:13:57 2001 From: david at micro-prince.com (David Fletcher) Date: Wed, 22 Aug 2001 09:13:57 -0400 Subject: [rt-users] subscribe Message-ID: <004701c12b0c$4d0a5810$0ac8a8c0@david> subscribe From david at micro-prince.com Wed Aug 22 08:48:18 2001 From: david at micro-prince.com (David Fletcher) Date: Wed, 22 Aug 2001 08:48:18 -0400 Subject: [rt-users] Manual CC Message-ID: <003301c12b08$b7bf39e0$0ac8a8c0@david> I really like RT2, but one thing I miss from RT1 is that there is no line to manually add someone to the CC list while I am making a comment or reply. Example: Sometimes I do some work from home at night, and I put in a comment to a ticket stating that I will take care of it from home. I would like to CC that comment to my home email so that I get a reminder with the pertinant information. Also, the resolution of a particular ticket is of interest to the CEO, but he doesn't want to be bothered with every comment or reply. It would be great to type his email address into the CC field as a comment or reply is created. Thanks to all the developers for a great product. __________________________________________ David Fletcher Micro-Prince Computers (904)721-0867 (904)721-1253 fax http://www.micro-prince.com (business) http://www.mahonri.org (personal) __________________________________________ From jdeberry at townnews.com Wed Aug 22 14:20:53 2001 From: jdeberry at townnews.com (John DeBerry) Date: Wed, 22 Aug 2001 13:20:53 -0500 Subject: [rt-users] Manual CC In-Reply-To: <003301c12b08$b7bf39e0$0ac8a8c0@david> Message-ID: I agree. This was a nifty feature that we also enjoyed here. It would be nice to have it back again in RT2. :) John DeBerry -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of David Fletcher Sent: Wednesday, August 22, 2001 7:48 AM To: rt-users at lists.fsck.com Subject: [rt-users] Manual CC I really like RT2, but one thing I miss from RT1 is that there is no line to manually add someone to the CC list while I am making a comment or reply. Example: Sometimes I do some work from home at night, and I put in a comment to a ticket stating that I will take care of it from home. I would like to CC that comment to my home email so that I get a reminder with the pertinant information. Also, the resolution of a particular ticket is of interest to the CEO, but he doesn't want to be bothered with every comment or reply. It would be great to type his email address into the CC field as a comment or reply is created. Thanks to all the developers for a great product. __________________________________________ David Fletcher Micro-Prince Computers (904)721-0867 (904)721-1253 fax http://www.micro-prince.com (business) http://www.mahonri.org (personal) __________________________________________ _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From bill at daze.net Wed Aug 22 14:24:26 2001 From: bill at daze.net (bill at daze.net) Date: Wed, 22 Aug 2001 11:24:26 -0700 (PDT) Subject: [rt-users] looking for group to pay Jesse for a feature In-Reply-To: <15235.45963.192000.715624@onceler.kciLink.com> Message-ID: That would be a nice feature. What type of fee are we looking at to add it? We are still running RT1.0.x, however we are planning on upgrading to RT2 as soon as we get a new server and space allocated in the data center. Regards, Bill On Wed, 22 Aug 2001, Vivek Khera wrote: > Hi, I asked Jesse about adding a feature to RT, and the cost quoted is > a bit steep for us to bear alone. I'm looking for others who might be > interested in splitting the cost with us. > > What we're asking to be built is some mechanism to reply to a ticket > from a set of FAQ responses. The responses would be structured like > templates: some global, and some per-queue, with a similar interface > for add/edit/delete. > > If anyone else is interested, please contact me directly and we can > discuss further. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From tbrown at incanta.net Wed Aug 22 15:11:19 2001 From: tbrown at incanta.net (Timothy Brown) Date: Wed, 22 Aug 2001 15:11:19 -0400 Subject: [rt-users] Keyword searches? Message-ID: <5.1.0.14.0.20010822150833.00af6170@mail.incanta.net> Hi folks, I have a few questions regarding the keyword function of RT. I'm very happy with everything else RT does, but i'm curious as to why I can't search on keywords the way I would expect. Essentially, what I would most like to do is search on multiple keywords (if I can select multiple keywords, i'd like to be able to search and select on those), and I'm curious as to why I can't search on queue-specific keywords (ones that aren't allowed to be selected globally). If I can't search in a queue-specific fashion, is there any real reason to have keywords on the queue? Can someone provide me a more detailed working example of the use of keywords? I've combed the helgrim rtdocs and the mailing lists to no real success. Thanks, Tim From jrstear at sandia.gov Wed Aug 22 15:51:05 2001 From: jrstear at sandia.gov (Jon Stearley) Date: Wed, 22 Aug 2001 13:51:05 -0600 Subject: [rt-users] installing rt2 onto debian Message-ID: <20010822135105.G511@sandia.gov> i'm installing rt2 onto debian and the doc appendix 9.1 whets my appetite, but i'm not as debian-savvy as "seph". i tried to locate his email addr via the rt lists htdig search but came up empty. perhaps seph is on this list or jesse can fwd this? thx! 1. could you please share your .deb's (so i wouldn't have to figgure out how to make them all :). source .debs would be ideal (as we may not be running the same release), but binaries would also be much appreciated. 2. "cpan->dpkg": is there a nifty/auto way to go from cpan to a .deb? or, did you just package them yourself (i've never done that)? -- +--------------------------------------------------------------+ | Jon Stearley (505) 845-7571 (FAX 844-2067) | | Compaq Federal LLC High Performance Solutions | | Sandia National Laboratories Scalable Systems Integration | +--------------------------------------------------------------+ From russj at dimstar.net Wed Aug 22 16:06:15 2001 From: russj at dimstar.net (Russ Johnson) Date: Wed, 22 Aug 2001 13:06:15 -0700 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <20010822130321.E19360@pallas.fsck.com> References: <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> Message-ID: <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> I'm just about ready to migrate my data from 1.07 to 2.0.4. First question: Should I put 2.05 online first? Second question: What's the easiest way to remove the three test tickets I have in the new database, before converting the old data? Thanks in advance! Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From sally at aicent.com Wed Aug 22 16:08:50 2001 From: sally at aicent.com (Sally Guan) Date: Wed, 22 Aug 2001 13:08:50 -0700 Subject: [rt-users] unsubscribe from rt-users In-Reply-To: <20010822135105.G511@sandia.gov> Message-ID: From jesse at bestpractical.com Wed Aug 22 17:39:47 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Wed, 22 Aug 2001 17:39:47 -0400 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net>; from russj@dimstar.net on Wed, Aug 22, 2001 at 01:06:15PM -0700 References: <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> Message-ID: <20010822173947.J19360@pallas.fsck.com> 2.0.5_03 does add new functionality and remove some bugs. to do an import, you're going to have to drop your RT database, anyway..... On Wed, Aug 22, 2001 at 01:06:15PM -0700, Russ Johnson wrote: > > I'm just about ready to migrate my data from 1.07 to 2.0.4. > > First question: Should I put 2.05 online first? > > Second question: What's the easiest way to remove the three test tickets I > have in the new database, before converting the old data? > > Thanks in advance! > > > Russ Johnson > Stargate Online > > http://www.dimstar.net > telnet://telnet.dimstar.net > ICQ: 3739685 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From seph at commerceflow.com Wed Aug 22 20:28:12 2001 From: seph at commerceflow.com (seph) Date: 22 Aug 2001 17:28:12 -0700 Subject: [rt-users] installing rt2 onto debian In-Reply-To: "Jon Stearley"'s message of "Wed, 22 Aug 2001 13:51:05 -0600" References: <20010822135105.G511@sandia.gov> Message-ID: <6yk7zv62n7.fsf@seph.commerceflow.com> hi, I'm seph. > 2. "cpan->dpkg": is there a nifty/auto way to go from cpan to a .deb? > or, did you just package them yourself (i've never done that)? yes. one of the neat debian developers wrote and packaged a cpan->deb script. It works pretty well, though it does require perl-5.6, and it's happier running on testing or unstable. the package is called dh-make-perl. It's documented fairly well, but to be real quick I was running stuff like "dh-make-perl --build --cpan Log::Dispatch" I did have a little trouble building DBIx-SearchBuilder-0.41, and ended up downloading it, cd'ing to the directory, and building with "dh-make-perl --build ." IIRC my cpan mirror just didn't have a new enough version, yours might. > 1. could you please share your .deb's (so i wouldn't have to figgure > out how to make them all :). source .debs would be ideal (as we > may not be running the same release), but binaries would also be > much appreciated. it's probably better if you just build your own using the cpan->deb thing, but if you're having trouble, and are using testing or unstable, I can send you mine. (the converter doesn't produce source debs) I hope that answered everything okay. seph From teo.dehesselle at uts.edu.au Wed Aug 22 22:04:52 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Thu, 23 Aug 2001 12:04:52 +1000 Subject: [rt-users] Ugly Migration References: <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> Message-ID: <3B8464C4.82BE543D@uts.edu.au> Jesse Vincent wrote: > > What version of RT? There was an error condition message that didn't work > with sendmailpipe before 2.0.5. > I'm now using 2.0.5_3, and am getting a new error message when I send in an email with a subject including [UTS #4990] (our rt2 database starts at 5000). Here's the mail sent from RT: From: "rt at rt".itd.uts.edu.au at rt.itd.uts.edu.au To: teo.dehesselle at uts.edu.au Subject: Correspondence not recorded Message-Id: <20010823015823.AC1354013F at rt.itd.uts.edu.au> Date: Thu, 23 Aug 2001 11:58:23 +1000 (EST) Permission Denied [then a MIME-attached copy of the email sent in]. Anyone got any ideas? -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From craig at webfarm.co.nz Wed Aug 22 23:14:36 2001 From: craig at webfarm.co.nz (Craig St George) Date: Thu, 23 Aug 2001 15:14:36 +1200 Subject: [rt-users] Re-opening Tickets RT2 Differance Message-ID: <5.0.0.25.2.20010823145956.0368f800@192.168.0.88> Hi heres a difference that I do not know how to sort out form RT1 to RT2 when a requester makes a ticket then we replay that works also we then resolve the ticket and if the requester emails back it opens up. But if the person emails back form a different email address it adds the comments but does not open up the ticket again and also the reply to that one goes to the orginal address Is there a way to get it to open up again or add them as a watcher From darrell at magpage.com Wed Aug 22 23:31:00 2001 From: darrell at magpage.com (Darrell Hyde) Date: Wed, 22 Aug 2001 23:31:00 -0400 (EDT) Subject: [rt-users] new -> open Message-ID: When exactly does a ticket go from being marked as new to being marked as open. It doesn't appear to be on the first correspodance or the first reply from the requestor to the first correspondance or when the ticket is taken. Thanks! - Darrell From steve at inet-technologies.com Wed Aug 22 23:43:34 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Wed, 22 Aug 2001 23:43:34 -0400 Subject: [rt-users] Re-opening Tickets RT2 Differance References: <5.0.0.25.2.20010823145956.0368f800@192.168.0.88> Message-ID: <000701c12b85$c9501d00$1fbfca18@videotron.ca> Make sur you have correct policies set for everyone and requestors. For us it works: Group rules: Everyone: CreateTicket CommentOnTicket ReplyToTicket ModifyTicket Requestor: CreateTicket CommentOnTicket ReplyToTicket ModifyTicket hope that help. Regards, __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Craig St George" To: Sent: Wednesday, August 22, 2001 11:14 PM Subject: [rt-users] Re-opening Tickets RT2 Differance > Hi heres a difference that I do not know how to sort out form RT1 to RT2 > > when a requester makes a ticket then we replay that works > also we then resolve the ticket and if the requester emails back it opens up. > > But if the person emails back form a different email address it adds the > comments but does not open up the ticket again > and also the reply to that one goes to the orginal address > > Is there a way to get it to open up again or add them as a watcher > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From steve at inet-technologies.com Wed Aug 22 23:49:37 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Wed, 22 Aug 2001 23:49:37 -0400 Subject: [rt-users] new -> open References: Message-ID: <000f01c12b86$a17388c0$1fbfca18@videotron.ca> Hello, New is usually used when a ticket has not been touched. You decide the way your work in your company but usually everyone can take tickets. When a ticket has been asigned, it is not open. You can also have a 'TicketMaster' who will assign tickets to people. When a ticket has been assigned or manipulated, it is usually considered as open and not new. You decide the way you handle your support methodology but it's usually the way it works. New=virgin, open=going for it, resolved=orgasm ;-) dead=forgive me babe stalled=a partner is going bad, but we're still waiting for this orgasm Regards, Steve __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Darrell Hyde" To: Sent: Wednesday, August 22, 2001 11:31 PM Subject: [rt-users] new -> open > When exactly does a ticket go from being marked as new to being marked as > open. It doesn't appear to be on the first correspodance or the first > reply from the requestor to the first correspondance or when the ticket is > taken. > > Thanks! > > - Darrell > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From teo.dehesselle at uts.edu.au Thu Aug 23 02:21:38 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Thu, 23 Aug 2001 16:21:38 +1000 Subject: [rt-users] Re-opening Tickets RT2 Differance References: <5.0.0.25.2.20010823145956.0368f800@192.168.0.88> <000701c12b85$c9501d00$1fbfca18@videotron.ca> Message-ID: <3B84A0F2.176EEDC4@uts.edu.au> Steve Poirier wrote: > We're also having this problem. Are there any scripts involved? > Make sur you have correct policies set for everyone and requestors. > > For us it works: > Group rules: > > Everyone: > CreateTicket > CommentOnTicket > ReplyToTicket > ModifyTicket > > Requestor: > CreateTicket > CommentOnTicket > ReplyToTicket > ModifyTicket > > hope that help. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From pawal at blipp.com Thu Aug 23 04:37:27 2001 From: pawal at blipp.com (Patrik Wallstrom) Date: Thu, 23 Aug 2001 10:37:27 +0200 (CEST) Subject: [rt-users] areas in rt2 In-Reply-To: <001501c129a8$fb8eaa40$69285492@tivoli.com> Message-ID: On Mon, 20 Aug 2001, Christian Gilmore wrote: > The answer is to use keywords, but I've not yet delved into them too > deeply, so someone with more experience should be able to help. Also, do a > quick search in the archive for 'quickstart guide' from early last month. > Jesse talks about keywords a bit. Thank you, I read it now. Another question, since I haven't tested this yet (for several reasons). When you have configured keywords, can you select them when issuing a new ticket? It is important for usability, because no newbie will go back and examine their ticket and add new keywords to it afterwards. -- patrik wallstrom | f o o d f i g h t tel: +46-8-6188428 | s t o c k h o l m gsm: +46-709580442 | - - - - - - - - - From mixo at beth.uniforum.org.za Thu Aug 23 06:59:12 2001 From: mixo at beth.uniforum.org.za (mixo) Date: Thu, 23 Aug 2001 12:59:12 +0200 Subject: [rt-users] Attachment Error Message-ID: <3B84E200.7BFB444C@beth.uniforum.org.za> The following error is generated everytime mail containing an attachment greater than 93k is sent to rt: ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ f7N9hNt03104 275391 Thu Aug 23 11:43 (mailer prog died with signal 11) "|/opt/rt/bin/rt-mailgate --queue general ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ A ticket is created, but the attachment is lost. and no record of the ticket is made in the log file. Where is the problem, anf how can I fix it? Mixo (I am using redhat 7.1, Pg 7.2.x, rt2.0.5_3 and sendmail 8.11.x ) From darrell at magpage.com Thu Aug 23 08:38:21 2001 From: darrell at magpage.com (Darrell Hyde) Date: Thu, 23 Aug 2001 08:38:21 -0400 (EDT) Subject: [rt-users] new -> open In-Reply-To: <000f01c12b86$a17388c0$1fbfca18@videotron.ca> Message-ID: So the transition from new -> open isn't an automated one spawned by a particular action but rather an arbitrary one done manually according to an orginizations particular procedure? On Wed, 22 Aug 2001, Steve Poirier wrote: > Hello, > > New is usually used when a ticket has not been touched. You decide the way > your work in your company but usually everyone can take tickets. When a > ticket has been asigned, it is not open. You can also have a 'TicketMaster' > who will assign tickets to people. When a ticket has been assigned or > manipulated, it is usually considered as open and not new. You decide the > way you handle your support methodology but it's usually the way it works. > New=virgin, open=going for it, resolved=orgasm ;-) dead=forgive me babe > stalled=a partner is going bad, but we're still waiting for this orgasm > > Regards, > > Steve > __ > Steve Poirier > Directeur d?veloppement / Project Manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Darrell Hyde" > To: > Sent: Wednesday, August 22, 2001 11:31 PM > Subject: [rt-users] new -> open > > > > When exactly does a ticket go from being marked as new to being marked as > > open. It doesn't appear to be on the first correspodance or the first > > reply from the requestor to the first correspondance or when the ticket is > > taken. > > > > Thanks! > > > > - Darrell > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From ra at letras.de Thu Aug 23 09:00:41 2001 From: ra at letras.de (Ralph Angenendt) Date: Thu, 23 Aug 2001 15:00:41 +0200 Subject: [rt-users] Attachment Error In-Reply-To: <3B84E200.7BFB444C@beth.uniforum.org.za> References: <3B84E200.7BFB444C@beth.uniforum.org.za> Message-ID: <20010823150041.B25889@camioneta.letras.de> mixo wrote: > The following error is generated everytime mail containing an > attachment greater than 93k > is sent to rt: How big is the value of $MaxAttachmentSize in config.pm? 93k sounds big enough to be approximately 100000 Bytes. Ralph -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From mixo at beth.uniforum.org.za Thu Aug 23 09:26:41 2001 From: mixo at beth.uniforum.org.za (mixo) Date: Thu, 23 Aug 2001 15:26:41 +0200 Subject: [rt-users] Attachment Error References: <3B84E200.7BFB444C@beth.uniforum.org.za> <20010823150041.B25889@camioneta.letras.de> Message-ID: <3B850491.D3936017@beth.uniforum.org.za> Ralph Angenendt wrote: > How big is the value of $MaxAttachmentSize in config.pm? 93k sounds > big enough to be approximately 100000 Bytes. > This is what I have in my "config.pm" +++++++++++++++++++++++ $MaxAttachmentSize = 10000000; +++++++++++++++++++++++ That should be big enough. From chris at hostorlando.com Thu Aug 23 09:48:36 2001 From: chris at hostorlando.com (Chris Scott) Date: Thu, 23 Aug 2001 09:48:36 -0400 Subject: [rt-users] new -> open In-Reply-To: Message-ID: It happens when you click on Open for a ticket. Here is a copy of what we send to our users to explain what the different status' are. This is a rewording of the docs description: [new] - Request has been received by the system but has not been viewed by a technician [open] - Request has been assigned to a technician and is being investigated [stalled] - Request cannot currently be resolved and is being put on hold--any further correspondence will reopen the request [resolved] - Request resolved--any further correspondence will reopen the request [dead] - Request has been deleted due to a duplicate request being submitted Hope this helps, Chris Scott Host Orlando, Inc. http://www.hostorlando.com/ -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Darrell Hyde Sent: Thursday, August 23, 2001 8:38 AM To: Steve Poirier Cc: rt-users at lists.fsck.com Subject: Re: [rt-users] new -> open So the transition from new -> open isn't an automated one spawned by a particular action but rather an arbitrary one done manually according to an orginizations particular procedure? On Wed, 22 Aug 2001, Steve Poirier wrote: > Hello, > > New is usually used when a ticket has not been touched. You decide the way > your work in your company but usually everyone can take tickets. When a > ticket has been asigned, it is not open. You can also have a 'TicketMaster' > who will assign tickets to people. When a ticket has been assigned or > manipulated, it is usually considered as open and not new. You decide the > way you handle your support methodology but it's usually the way it works. > New=virgin, open=going for it, resolved=orgasm ;-) dead=forgive me babe > stalled=a partner is going bad, but we're still waiting for this orgasm > > Regards, > > Steve > __ > Steve Poirier > Directeur d?veloppement / Project Manager > Inet-Technologies inc. > > ----- Original Message ----- > From: "Darrell Hyde" > To: > Sent: Wednesday, August 22, 2001 11:31 PM > Subject: [rt-users] new -> open > > > > When exactly does a ticket go from being marked as new to being marked as > > open. It doesn't appear to be on the first correspodance or the first > > reply from the requestor to the first correspondance or when the ticket is > > taken. > > > > Thanks! > > > > - Darrell > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From dave at toad.net Thu Aug 23 10:51:04 2001 From: dave at toad.net (David C. Troy) Date: Thu, 23 Aug 2001 10:51:04 -0400 (EDT) Subject: [rt-users] Performance Increase through Indexing... Message-ID: Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, trying to clean out junk, etc. Was running Steve Poirier's delete_dead_tickets.pl script, and it runs very slow on large databases; not his fault. By creating the following indexes, I was able to increase performance of RT2 and Steve's script with no other modifications anywhere. Jesse, in your opinion which of these might provide the biggest gains overall? alter table Transactions ADD INDEX TicketIndex(Ticket); alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); alter table Transactions ADD INDEX CreatorIndex(Creator); alter table Attachments ADD INDEX CreatorIndex(Creator); alter table Attachments add index ParentIndex(Parent); alter table Attachments ADD INDEX TransactionId(TransactionId); alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); alter table Tickets ADD INDEX OwnerIndex(Owner); alter table Tickets ADD INDEX CreatorIndex(Creator); This has really helped our RT performance. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From steve at inet-technologies.com Thu Aug 23 11:58:34 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Thu, 23 Aug 2001 11:58:34 -0400 Subject: [rt-users] Re: [rt-devel] Open from Resolved. References: <20010823032817.K19360@pallas.fsck.com> <001c01c12be7$bb05e510$fa00a8c0@neil> Message-ID: <000b01c12bec$76c54300$1fbfca18@videotron.ca> Make sure you have correct policies set for everyone and requestors. For us it works: Group rules: Everyone: CreateTicket CommentOnTicket ReplyToTicket ModifyTicket Requestor: CreateTicket CommentOnTicket ReplyToTicket ModifyTicket __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "Neil H." To: Sent: Thursday, August 23, 2001 11:24 AM Subject: [rt-devel] Open from Resolved. > I am having tickets that are resolved however when someone replies back to > it, it doesn't go from resolved back to open. I can't really find any > pattern but is there a known bug? > > Thanks, > > Neil > > > _______________________________________________ > rt-devel mailing list > rt-devel at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-devel > From jesse at bestpractical.com Thu Aug 23 12:18:00 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 12:18:00 -0400 Subject: [rt-users] Performance Increase through Indexing... In-Reply-To: ; from dave@toad.net on Thu, Aug 23, 2001 at 10:51:04AM -0400 References: Message-ID: <20010823121800.M19360@pallas.fsck.com> Excellent! Thanks. I'm really kinda surprised that the Creator indices would have any effect. What prompted you to add those? On Thu, Aug 23, 2001 at 10:51:04AM -0400, David C. Troy wrote: > > Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, > trying to clean out junk, etc. > > Was running Steve Poirier's delete_dead_tickets.pl script, and it runs > very slow on large databases; not his fault. > > By creating the following indexes, I was able to increase performance of > RT2 and Steve's script with no other modifications anywhere. Jesse, in > your opinion which of these might provide the biggest gains overall? > > alter table Transactions ADD INDEX TicketIndex(Ticket); > alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); > alter table Transactions ADD INDEX CreatorIndex(Creator); > alter table Attachments ADD INDEX CreatorIndex(Creator); > alter table Attachments add index ParentIndex(Parent); > alter table Attachments ADD INDEX TransactionId(TransactionId); > alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); > alter table Tickets ADD INDEX OwnerIndex(Owner); > alter table Tickets ADD INDEX CreatorIndex(Creator); > > This has really helped our RT performance. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From dave at toad.net Thu Aug 23 12:21:52 2001 From: dave at toad.net (David C. Troy) Date: Thu, 23 Aug 2001 12:21:52 -0400 (EDT) Subject: [rt-users] Performance Increase through Indexing... In-Reply-To: <20010823121800.M19360@pallas.fsck.com> Message-ID: > Excellent! Thanks. > > I'm really kinda surprised that the Creator indices would have any effect. > What prompted you to add those? Well, that was sort of what I wanted your input on. I think the ones that made the biggest impact were the Ticket, TransactionId, and EffectiveId indexes on the various tables; wasn't sure what the creator field was but assumed it was a reference to the Users table. Any field used as an external reference between tables is usually reasonable to index. What would be really cool is if you could type up a moderately detailed description of the RT2 database schema. Then I'd know for sure what all these fields actually do. Dave > > > On Thu, Aug 23, 2001 at 10:51:04AM -0400, David C. Troy wrote: > > > > Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, > > trying to clean out junk, etc. > > > > Was running Steve Poirier's delete_dead_tickets.pl script, and it runs > > very slow on large databases; not his fault. > > > > By creating the following indexes, I was able to increase performance of > > RT2 and Steve's script with no other modifications anywhere. Jesse, in > > your opinion which of these might provide the biggest gains overall? > > > > alter table Transactions ADD INDEX TicketIndex(Ticket); > > alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); > > alter table Transactions ADD INDEX CreatorIndex(Creator); > > alter table Attachments ADD INDEX CreatorIndex(Creator); > > alter table Attachments add index ParentIndex(Parent); > > alter table Attachments ADD INDEX TransactionId(TransactionId); > > alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); > > alter table Tickets ADD INDEX OwnerIndex(Owner); > > alter table Tickets ADD INDEX CreatorIndex(Creator); > > > > This has really helped our RT performance. > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > From jesse at bestpractical.com Thu Aug 23 12:33:47 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 12:33:47 -0400 Subject: [rt-users] Performance Increase through Indexing... In-Reply-To: ; from dave@toad.net on Thu, Aug 23, 2001 at 12:21:52PM -0400 References: <20010823121800.M19360@pallas.fsck.com> Message-ID: <20010823123347.N19360@pallas.fsck.com> On Thu, Aug 23, 2001 at 12:21:52PM -0400, David C. Troy wrote: > > > Excellent! Thanks. > > > > I'm really kinda surprised that the Creator indices would have any effect. > > What prompted you to add those? > > Well, that was sort of what I wanted your input on. I think the ones that > made the biggest impact were the Ticket, TransactionId, and EffectiveId > indexes on the various tables; wasn't sure what the creator field was but > assumed it was a reference to the Users table. Any field used as an > external reference between tables is usually reasonable to index. Because the load of Users isn't done a join time, but is a delayed-load, if the data is asked for, I suspect this particular thing doesn't buy much. But I'll try to take a look at the others and see if there's any reason not to add all of them to the default schema going forward. > What would be really cool is if you could type up a moderately detailed > description of the RT2 database schema. Then I'd know for sure what all > these fields actually do. What of that exists is in etc/schema.pm. > > Dave > > > > > > > > On Thu, Aug 23, 2001 at 10:51:04AM -0400, David C. Troy wrote: > > > > > > Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, > > > trying to clean out junk, etc. > > > > > > Was running Steve Poirier's delete_dead_tickets.pl script, and it runs > > > very slow on large databases; not his fault. > > > > > > By creating the following indexes, I was able to increase performance of > > > RT2 and Steve's script with no other modifications anywhere. Jesse, in > > > your opinion which of these might provide the biggest gains overall? > > > > > > alter table Transactions ADD INDEX TicketIndex(Ticket); > > > alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); > > > alter table Transactions ADD INDEX CreatorIndex(Creator); > > > alter table Attachments ADD INDEX CreatorIndex(Creator); > > > alter table Attachments add index ParentIndex(Parent); > > > alter table Attachments ADD INDEX TransactionId(TransactionId); > > > alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); > > > alter table Tickets ADD INDEX OwnerIndex(Owner); > > > alter table Tickets ADD INDEX CreatorIndex(Creator); > > > > > > This has really helped our RT performance. > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From dave at toad.net Thu Aug 23 12:45:21 2001 From: dave at toad.net (David C. Troy) Date: Thu, 23 Aug 2001 12:45:21 -0400 (EDT) Subject: [rt-users] Performance Increase through Indexing... In-Reply-To: <20010823123347.N19360@pallas.fsck.com> Message-ID: OK -- I'll check that out. Steve Poirier's delete_dead_tickets.pl is a good seed for a general compact/optimization script that I'm working on that would do these things daily: - Delete dead tickets - Delete tickets that have > x (100 in my case) transactions attached to them (this would prevent buildup of any tickets that are loop or out of control in some way) - Iterate through Attachments to see if there are any "orphan" attachments; if so, delete them - Iterate through other tables for orphaned objects - Run mysql "OPTIMIZE TABLE x" on all major tables -- this will compact and defrag the table files I brought down a >4GB (admittedly screwed up) rt2 database to about 250MB total using this technique. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 23 Aug 2001, Jesse Vincent wrote: > > > > On Thu, Aug 23, 2001 at 12:21:52PM -0400, David C. Troy wrote: > > > > > Excellent! Thanks. > > > > > > I'm really kinda surprised that the Creator indices would have any effect. > > > What prompted you to add those? > > > > Well, that was sort of what I wanted your input on. I think the ones that > > made the biggest impact were the Ticket, TransactionId, and EffectiveId > > indexes on the various tables; wasn't sure what the creator field was but > > assumed it was a reference to the Users table. Any field used as an > > external reference between tables is usually reasonable to index. > > Because the load of Users isn't done a join time, but is a delayed-load, > if the data is asked for, I suspect this particular thing doesn't buy much. > But I'll try to take a look at the others and see if there's any reason > not to add all of them to the default schema going forward. > > > > What would be really cool is if you could type up a moderately detailed > > description of the RT2 database schema. Then I'd know for sure what all > > these fields actually do. > > What of that exists is in etc/schema.pm. > > > > > Dave > > > > > > > > > > > > > On Thu, Aug 23, 2001 at 10:51:04AM -0400, David C. Troy wrote: > > > > > > > > Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, > > > > trying to clean out junk, etc. > > > > > > > > Was running Steve Poirier's delete_dead_tickets.pl script, and it runs > > > > very slow on large databases; not his fault. > > > > > > > > By creating the following indexes, I was able to increase performance of > > > > RT2 and Steve's script with no other modifications anywhere. Jesse, in > > > > your opinion which of these might provide the biggest gains overall? > > > > > > > > alter table Transactions ADD INDEX TicketIndex(Ticket); > > > > alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); > > > > alter table Transactions ADD INDEX CreatorIndex(Creator); > > > > alter table Attachments ADD INDEX CreatorIndex(Creator); > > > > alter table Attachments add index ParentIndex(Parent); > > > > alter table Attachments ADD INDEX TransactionId(TransactionId); > > > > alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); > > > > alter table Tickets ADD INDEX OwnerIndex(Owner); > > > > alter table Tickets ADD INDEX CreatorIndex(Creator); > > > > > > > > This has really helped our RT performance. > > > > > > > > Dave > > > > > > > > ===================================================================== > > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > -- > > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > > > > > > -- > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > From steve at inet-technologies.com Thu Aug 23 12:51:02 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Thu, 23 Aug 2001 12:51:02 -0400 Subject: [rt-users] Performance Increase through Indexing... References: Message-ID: <001901c12bf3$cad52c60$1fbfca18@videotron.ca> Yes its true that it is slow, but my script delete tickets one by one in case there is a crash in the middle of the process, so a db would'ent get messed up. BTW, it *really* speeds up, i just altered my tables by adding the indexes you posted. Thanks for the tip, just to delete it was at least 4 times faster, and also improved performance in RT WEBUI, we also maitain a rather large db (=~ 200MB) and it was very useful. Regards, __ Steve Poirier Directeur d?veloppement / Project Manager Inet-Technologies inc. ----- Original Message ----- From: "David C. Troy" To: "Jesse Vincent" Cc: Sent: Thursday, August 23, 2001 12:21 PM Subject: Re: [rt-users] Performance Increase through Indexing... > > > Excellent! Thanks. > > > > I'm really kinda surprised that the Creator indices would have any effect. > > What prompted you to add those? > > Well, that was sort of what I wanted your input on. I think the ones that > made the biggest impact were the Ticket, TransactionId, and EffectiveId > indexes on the various tables; wasn't sure what the creator field was but > assumed it was a reference to the Users table. Any field used as an > external reference between tables is usually reasonable to index. > > What would be really cool is if you could type up a moderately detailed > description of the RT2 database schema. Then I'd know for sure what all > these fields actually do. > > Dave > > > > > > > > On Thu, Aug 23, 2001 at 10:51:04AM -0400, David C. Troy wrote: > > > > > > Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, > > > trying to clean out junk, etc. > > > > > > Was running Steve Poirier's delete_dead_tickets.pl script, and it runs > > > very slow on large databases; not his fault. > > > > > > By creating the following indexes, I was able to increase performance of > > > RT2 and Steve's script with no other modifications anywhere. Jesse, in > > > your opinion which of these might provide the biggest gains overall? > > > > > > alter table Transactions ADD INDEX TicketIndex(Ticket); > > > alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); > > > alter table Transactions ADD INDEX CreatorIndex(Creator); > > > alter table Attachments ADD INDEX CreatorIndex(Creator); > > > alter table Attachments add index ParentIndex(Parent); > > > alter table Attachments ADD INDEX TransactionId(TransactionId); > > > alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); > > > alter table Tickets ADD INDEX OwnerIndex(Owner); > > > alter table Tickets ADD INDEX CreatorIndex(Creator); > > > > > > This has really helped our RT performance. > > > > > > Dave > > > > > > ===================================================================== > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at bestpractical.com Thu Aug 23 12:55:09 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 12:55:09 -0400 Subject: [rt-users] Performance Increase through Indexing... In-Reply-To: ; from dave@toad.net on Thu, Aug 23, 2001 at 12:45:21PM -0400 References: <20010823123347.N19360@pallas.fsck.com> Message-ID: <20010823125509.O19360@pallas.fsck.com> What I'd recommend, if you do this is to explicitly log every row that gets pulled out of the database, so that one time that a ticket with > 100 transactions that you happen to _want_ gets purged, you don't get screwed. If you can build the script to allow folks to easily toggle the various options, that would be really cool. Adding functionality to do nightly compressed table dumps, perhaps just before the optimization would be a good bet. (since everyone needs a nightly RT backup ;) Making sure the optimize table is an optional step will help out the folks who are running RT on Oracle or Pg. Just some random thoughts, -j On Thu, Aug 23, 2001 at 12:45:21PM -0400, David C. Troy wrote: > > OK -- I'll check that out. Steve Poirier's delete_dead_tickets.pl is a > good seed for a general compact/optimization script that I'm working on > that would do these things daily: > > - Delete dead tickets > - Delete tickets that have > x (100 in my case) transactions attached to > them (this would prevent buildup of any tickets that are loop or out of > control in some way) > - Iterate through Attachments to see if there are any "orphan" > attachments; if so, delete them > - Iterate through other tables for orphaned objects > - Run mysql "OPTIMIZE TABLE x" on all major tables -- this will compact > and defrag the table files > > I brought down a >4GB (admittedly screwed up) rt2 database to about 250MB > total using this technique. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 23 Aug 2001, Jesse Vincent wrote: > > > > > > > > > On Thu, Aug 23, 2001 at 12:21:52PM -0400, David C. Troy wrote: > > > > > > > Excellent! Thanks. > > > > > > > > I'm really kinda surprised that the Creator indices would have any effect. > > > > What prompted you to add those? > > > > > > Well, that was sort of what I wanted your input on. I think the ones that > > > made the biggest impact were the Ticket, TransactionId, and EffectiveId > > > indexes on the various tables; wasn't sure what the creator field was but > > > assumed it was a reference to the Users table. Any field used as an > > > external reference between tables is usually reasonable to index. > > > > Because the load of Users isn't done a join time, but is a delayed-load, > > if the data is asked for, I suspect this particular thing doesn't buy much. > > But I'll try to take a look at the others and see if there's any reason > > not to add all of them to the default schema going forward. > > > > > > > What would be really cool is if you could type up a moderately detailed > > > description of the RT2 database schema. Then I'd know for sure what all > > > these fields actually do. > > > > What of that exists is in etc/schema.pm. > > > > > > > > Dave > > > > > > > > > > > > > > > > > > On Thu, Aug 23, 2001 at 10:51:04AM -0400, David C. Troy wrote: > > > > > > > > > > Ugh -- been spending the last 24 hours optimizing my RT data tables, etc, > > > > > trying to clean out junk, etc. > > > > > > > > > > Was running Steve Poirier's delete_dead_tickets.pl script, and it runs > > > > > very slow on large databases; not his fault. > > > > > > > > > > By creating the following indexes, I was able to increase performance of > > > > > RT2 and Steve's script with no other modifications anywhere. Jesse, in > > > > > your opinion which of these might provide the biggest gains overall? > > > > > > > > > > alter table Transactions ADD INDEX TicketIndex(Ticket); > > > > > alter table Transactions ADD INDEX EffectiveTicketIndex(EffectiveTicket); > > > > > alter table Transactions ADD INDEX CreatorIndex(Creator); > > > > > alter table Attachments ADD INDEX CreatorIndex(Creator); > > > > > alter table Attachments add index ParentIndex(Parent); > > > > > alter table Attachments ADD INDEX TransactionId(TransactionId); > > > > > alter table Tickets ADD INDEX EffectiveIdIndex(EffectiveId); > > > > > alter table Tickets ADD INDEX OwnerIndex(Owner); > > > > > alter table Tickets ADD INDEX CreatorIndex(Creator); > > > > > > > > > > This has really helped our RT performance. > > > > > > > > > > Dave > > > > > > > > > > ===================================================================== > > > > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > > > > ToadNet - Want to go fast? 410-544-1329 FAX > > > > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > > > > > > > > > > _______________________________________________ > > > > > rt-users mailing list > > > > > rt-users at lists.fsck.com > > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > -- > > > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > > > > > > > > > > > -- > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > > > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From dave at toad.net Thu Aug 23 12:49:36 2001 From: dave at toad.net (David C. Troy) Date: Thu, 23 Aug 2001 12:49:36 -0400 (EDT) Subject: [rt-users] Other performance optimizations Message-ID: A couple of other performance optimizations have come to mind that perhaps could be integrated: -- Use syslog facilities for logging; writing a separate file for every single instance of RT seems really ludicrous -- Better utilize Use vs. Require in Perl to provide for mod_perl startup optimizations -- someone else addressed this a week or so ago -- Generally minimize RT process startup overhead by reducing what is loaded on a per-request basis While optimizing databases and creating additional indexes has helped performance immensely, I still think it could be zippier. And of course isolating this darned segfault problem may be symptomatic of the need for some of these optimizations, or may lead to some other improvement. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From jesse at bestpractical.com Thu Aug 23 13:12:32 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 13:12:32 -0400 Subject: [rt-users] Other performance optimizations In-Reply-To: ; from dave@toad.net on Thu, Aug 23, 2001 at 12:49:36PM -0400 References: Message-ID: <20010823131232.Q19360@pallas.fsck.com> > A couple of other performance optimizations have come to mind that perhaps > could be integrated: > > -- Use syslog facilities for logging; writing a separate file for every > single instance of RT seems really ludicrous The Log::Dispatch stuff really doesn't deal well with syslog out of the box. Or it didn't when I last looked. If that's changed, I'd be _overjoyed_ to make it an option > > -- Better utilize Use vs. Require in Perl to provide for mod_perl startup > optimizations -- someone else addressed this a week or so ago I went back and forth with Vivek off list about this. At this point I'm pretty sure that RT is in fact properly preloading everything. > -- Generally minimize RT process startup overhead by reducing what is > loaded on a per-request basis Huh? What sorts of things? > While optimizing databases and creating additional indexes has helped > performance immensely, I still think it could be zippier. And of course > isolating this darned segfault problem may be symptomatic of the need for > some of these optimizations, or may lead to some other improvement. One of the biggies is implementing a certain kind of caching for multi-result ticket queries. That would be rather a lot of work and only starts biting high-volume users. Which I'm not likely to deal with, unless a client is interested in having me do it. -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From dave at toad.net Thu Aug 23 13:13:35 2001 From: dave at toad.net (David C. Troy) Date: Thu, 23 Aug 2001 13:13:35 -0400 (EDT) Subject: [rt-users] Other performance optimizations In-Reply-To: Message-ID: Steve -- one other thing. In your delete_dead_tickets.pl script, you might try using: $dbh->do($SQL); for your DELETE statements rather than the $dbh->prepare/execute combo -- it's quicker and you can use it as long as you are not returning a recordset. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Thu, 23 Aug 2001, David C. Troy wrote: > > A couple of other performance optimizations have come to mind that perhaps > could be integrated: > > -- Use syslog facilities for logging; writing a separate file for every > single instance of RT seems really ludicrous > > -- Better utilize Use vs. Require in Perl to provide for mod_perl startup > optimizations -- someone else addressed this a week or so ago > > -- Generally minimize RT process startup overhead by reducing what is > loaded on a per-request basis > > While optimizing databases and creating additional indexes has helped > performance immensely, I still think it could be zippier. And of course > isolating this darned segfault problem may be symptomatic of the need for > some of these optimizations, or may lead to some other improvement. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From khera at kcilink.com Thu Aug 23 13:17:30 2001 From: khera at kcilink.com (Vivek Khera) Date: Thu, 23 Aug 2001 13:17:30 -0400 Subject: [rt-users] Performance Increase through Indexing... In-Reply-To: References: <20010823123347.N19360@pallas.fsck.com> Message-ID: <15237.15018.882909.851345@onceler.kciLink.com> >>>>> "DCT" == David C Troy writes: DCT> - Iterate through Attachments to see if there are any "orphan" DCT> attachments; if so, delete them DCT> - Iterate through other tables for orphaned objects Ideally, these issues are avoided via foreign keys. But the MySQL authors know better than us users that this feature is unnecessary ;-( Really, the only way to find out what keys are necessary is to evaluate all the queries you do, and determine which ones are most often done. Not all queries need to have an index on the search keys, especially if it is not done often. This is your traditional space vs. time tradeoff. From skritz01 at emerald.tufts.edu Thu Aug 23 15:21:18 2001 From: skritz01 at emerald.tufts.edu (Sheeri Kritzer) Date: Thu, 23 Aug 2001 15:21:18 -0400 (EDT) Subject: [rt-users] e-mail gateway Message-ID: So, I"m a bit slow in these matters. Mail gateway stuff. I understand when it says: Add the following lines to /etc/aliases (or your local equivalent) : rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment" rt: "|/path/to/rt2/bin/rt-mailgate --queue general --action correspond" But does that set up the mail gateway so that I can send mail to an rt user (say, rt at tufts.edu) and open a ticket? more importantly, how do I set it up so that the mail doesn't get sent to the machine rt is on (ie, the mail server is not on the same box) .... ? Sheeri Kritzer Systems Administrator University Systems Group Tufts University 617-627-3925 skritz01 at emerald.tufts.edu From ayan.kayal at yale.edu Thu Aug 23 17:28:47 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Thu, 23 Aug 2001 17:28:47 -0400 (EDT) Subject: [rt-users] groups in alphabetical order... In-Reply-To: <20010823131232.Q19360@pallas.fsck.com> Message-ID: I hacked RT so that the "real" groups (as opposed to pseudo groups) would show in alphabetical order. The following subroutine was added to lib/RT/Groups.pm: # {{{ sub OrderAlpha =head2 OrderAlpha Alphabetizes group names. =cut sub OrderAlpha { my $self = shift; # By default, order by name return ($self->OrderBy( ALIAS => 'main', FIELD => 'Name', ORDER => 'ASC')); } # }}} Then, the line after the "Limit to Real" line was added to index.html in WebRT/html/Admin/Groups: my $Groups = new RT::Groups($session{'CurrentUser'}); $Groups->LimitToReal; ** $Groups->OrderAlpha; If you modify Groups.pm to add this feature, make sure you stop and restart Apache so RT sees the change... Cheers... ~ARK From drg at verio.net Thu Aug 23 18:40:02 2001 From: drg at verio.net (Darren Grabowski) Date: Thu, 23 Aug 2001 22:40:02 +0000 Subject: [rt-users] got an error Message-ID: <20010823224002.J8036@verio.net> I have a fresh install of the latest version, testdeps say everything is good to go, mod_perl is compiled in to Apache, mysql is happy. I go to start the webui and this is what I get. Mason error error in file: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 131: exec: first argument (index.html) must be an absolute component path or a component object context: ... 127: $self->{error_code} = 'top_not_found'; 128: die "could not find component for initial path '$path'\n"; 129: } 130: } elsif (ref($comp) !~ /Component/) { 131: die "exec: first argument ($comp) must be an absolute component path or a component object"; 132: } 133: 134: # This label is for declined requests. 135: retry: ... code stack: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:131 Any help is appreciated! -- Darren Grabowski drg at verio.net Team Lead - Verio Security http://www.verio.net office: 214.290.8680 fax: 214.800.7771 "Carpe Diem Baby" - J. Hetfield From jesse at bestpractical.com Thu Aug 23 18:55:44 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 18:55:44 -0400 Subject: [rt-users] got an error In-Reply-To: <20010823224002.J8036@verio.net>; from drg@verio.net on Thu, Aug 23, 2001 at 10:40:02PM +0000 References: <20010823224002.J8036@verio.net> Message-ID: <20010823185544.T19360@pallas.fsck.com> sounds like you set the mason component root, or maybe your DocumentRoot wrong in the config file. On Thu, Aug 23, 2001 at 10:40:02PM +0000, Darren Grabowski wrote: > I have a fresh install of the latest version, testdeps say everything is good > to go, mod_perl is compiled in to Apache, mysql is happy. I go to start the > webui and this is what I get. > > Mason error > > error in file: > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm > > line 131: > exec: first argument (index.html) must be an absolute component path or a component object > > context: > ... > 127: > $self->{error_code} = 'top_not_found'; > 128: > die "could not find component for initial path '$path'\n"; > 129: > } > 130: > } elsif (ref($comp) !~ /Component/) { > 131: > die "exec: first argument ($comp) must be an absolute component path or a component object"; > 132: > } > 133: > 134: > # This label is for declined requests. > 135: > retry: > ... > > code stack: > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:131 > > Any help is appreciated! > -- > Darren Grabowski drg at verio.net > Team Lead - Verio Security http://www.verio.net > office: 214.290.8680 fax: 214.800.7771 > "Carpe Diem Baby" - J. Hetfield > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Aug 23 19:11:18 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 19:11:18 -0400 Subject: [rt-users] groups in alphabetical order... In-Reply-To: ; from ayan.kayal@yale.edu on Thu, Aug 23, 2001 at 05:28:47PM -0400 References: <20010823131232.Q19360@pallas.fsck.com> Message-ID: <20010823191118.V19360@pallas.fsck.com> Alternatively, you can add the $self->OrderBy( ALIAS => 'main', FIELD => 'Name', ORDER => 'ASC'); call to the _Init subroutine. Which is what 2.0.6 will have ;) Thanks. I've been trying to catch the default ordering stuff. I'm starting to get there. but I'm not all the way yet. If there are other things that aren't sorted properly by default, I'd love to know. On Thu, Aug 23, 2001 at 05:28:47PM -0400, Ayan R. Kayal wrote: > I hacked RT so that the "real" groups (as opposed to pseudo groups) would > show in alphabetical order. > > The following subroutine was added to lib/RT/Groups.pm: > > # {{{ sub OrderAlpha > > =head2 OrderAlpha > > Alphabetizes group names. > > =cut > > sub OrderAlpha { > my $self = shift; > > # By default, order by name > return ($self->OrderBy( ALIAS => 'main', > FIELD => 'Name', > ORDER => 'ASC')); > > } > # }}} > > > Then, the line after the "Limit to Real" line was added to index.html in > WebRT/html/Admin/Groups: > > my $Groups = new RT::Groups($session{'CurrentUser'}); > $Groups->LimitToReal; > ** $Groups->OrderAlpha; > > > > > If you modify Groups.pm to add this feature, make sure you stop and > restart Apache so RT sees the change... Cheers... > > ~ARK > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From russj at dimstar.net Thu Aug 23 19:16:41 2001 From: russj at dimstar.net (Russ Johnson) Date: Thu, 23 Aug 2001 16:16:41 -0700 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <20010822173947.J19360@pallas.fsck.com> References: <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> Message-ID: <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net> OK, I've upgraded to 2.0.5_03. I dropped the old database. When I attempt to run the import utility, everything works fine, up until this: 2122...transactions: 9203.done. can't parse Content-Type: multipart/mixed; boundary="<<001-3b333a08-5cd9>>" for boundry at ./import-1.0-to-2.0 line 725, line 222428. Any ideas on that I need to do? At 05:39 PM 8/22/2001 -0400, Jesse Vincent wrote: >2.0.5_03 does add new functionality and remove some bugs. >to do an import, you're going to have to drop your RT database, anyway..... Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From ayan.kayal at yale.edu Thu Aug 23 19:18:48 2001 From: ayan.kayal at yale.edu (Ayan R. Kayal) Date: Thu, 23 Aug 2001 19:18:48 -0400 (EDT) Subject: [rt-users] groups in alphabetical order... In-Reply-To: <20010823191118.V19360@pallas.fsck.com> Message-ID: I actually put it in _Init the first time, but then the Pseudogroups came up alphabetized and that looked silly (I liked the original order). :) I guess I chose aesthetics over ease of implementation. On Thu, 23 Aug 2001, Jesse Vincent wrote: > Alternatively, you can add the > > $self->OrderBy( ALIAS => 'main', > FIELD => 'Name', > ORDER => 'ASC'); > > call to the _Init subroutine. Which is what 2.0.6 will have ;) > > Thanks. I've been trying to catch the default ordering stuff. I'm starting to get there. but I'm not all the way yet. If there are other things that aren't > sorted properly by default, I'd love to know. > > > > On Thu, Aug 23, 2001 at 05:28:47PM -0400, Ayan R. Kayal wrote: > > I hacked RT so that the "real" groups (as opposed to pseudo groups) would > > show in alphabetical order. > > > > The following subroutine was added to lib/RT/Groups.pm: > > > > # {{{ sub OrderAlpha > > > > =head2 OrderAlpha > > > > Alphabetizes group names. > > > > =cut > > > > sub OrderAlpha { > > my $self = shift; > > > > # By default, order by name > > return ($self->OrderBy( ALIAS => 'main', > > FIELD => 'Name', > > ORDER => 'ASC')); > > > > } > > # }}} > > > > > > Then, the line after the "Limit to Real" line was added to index.html in > > WebRT/html/Admin/Groups: > > > > my $Groups = new RT::Groups($session{'CurrentUser'}); > > $Groups->LimitToReal; > > ** $Groups->OrderAlpha; > > > > > > > > > > If you modify Groups.pm to add this feature, make sure you stop and > > restart Apache so RT sees the change... Cheers... > > > > ~ARK From jesse at bestpractical.com Thu Aug 23 19:34:09 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 19:34:09 -0400 Subject: [rt-users] groups in alphabetical order... In-Reply-To: ; from ayan.kayal@yale.edu on Thu, Aug 23, 2001 at 07:18:48PM -0400 References: <20010823191118.V19360@pallas.fsck.com> Message-ID: <20010823193409.A7223@pallas.fsck.com> *nod* The goal of doing the default Alphabetical sort order is so that the default sort is predictable. because there's no real guarantee that the DB will return results in insertion order. I'd be happy to take a patch to sort the PseudoGroups by another criterion within the webui. -j On Thu, Aug 23, 2001 at 07:18:48PM -0400, Ayan R. Kayal wrote: > I actually put it in _Init the first time, but then the Pseudogroups came > up alphabetized and that looked silly (I liked the original order). :) I > guess I chose aesthetics over ease of implementation. > > On Thu, 23 Aug 2001, Jesse Vincent wrote: > > > Alternatively, you can add the > > > > $self->OrderBy( ALIAS => 'main', > > FIELD => 'Name', > > ORDER => 'ASC'); > > > > call to the _Init subroutine. Which is what 2.0.6 will have ;) > > > > Thanks. I've been trying to catch the default ordering stuff. I'm starting to get there. but I'm not all the way yet. If there are other things that aren't > > sorted properly by default, I'd love to know. > > > > > > > > On Thu, Aug 23, 2001 at 05:28:47PM -0400, Ayan R. Kayal wrote: > > > I hacked RT so that the "real" groups (as opposed to pseudo groups) would > > > show in alphabetical order. > > > > > > The following subroutine was added to lib/RT/Groups.pm: > > > > > > # {{{ sub OrderAlpha > > > > > > =head2 OrderAlpha > > > > > > Alphabetizes group names. > > > > > > =cut > > > > > > sub OrderAlpha { > > > my $self = shift; > > > > > > # By default, order by name > > > return ($self->OrderBy( ALIAS => 'main', > > > FIELD => 'Name', > > > ORDER => 'ASC')); > > > > > > } > > > # }}} > > > > > > > > > Then, the line after the "Limit to Real" line was added to index.html in > > > WebRT/html/Admin/Groups: > > > > > > my $Groups = new RT::Groups($session{'CurrentUser'}); > > > $Groups->LimitToReal; > > > ** $Groups->OrderAlpha; > > > > > > > > > > > > > > > If you modify Groups.pm to add this feature, make sure you stop and > > > restart Apache so RT sees the change... Cheers... > > > > > > ~ARK > > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From jesse at bestpractical.com Thu Aug 23 19:36:36 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 19:36:36 -0400 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net>; from russj@dimstar.net on Thu, Aug 23, 2001 at 04:16:41PM -0700 References: <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <20010822173947.J19360@pallas.fsck.com> <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net> Message-ID: <20010823193636.B7223@pallas.fsck.com> It looks like the regexp in import-1.0-to-2.0 doesn't accept < and > as boundary characters. One way to fix it would be to change the regexps (I'd love a patch). The quick fix is probably to go edit the mail message and change the boundary conditions by hand. On Thu, Aug 23, 2001 at 04:16:41PM -0700, Russ Johnson wrote: > OK, I've upgraded to 2.0.5_03. > > I dropped the old database. > > When I attempt to run the import utility, everything works fine, up until this: > > 2122...transactions: 9203.done. > > can't parse Content-Type: multipart/mixed; boundary="<<001-3b333a08-5cd9>>" > for boundry at ./import-1.0-to-2.0 line 725, line 222428. > > Any ideas on that I need to do? > > At 05:39 PM 8/22/2001 -0400, Jesse Vincent wrote: > >2.0.5_03 does add new functionality and remove some bugs. > >to do an import, you're going to have to drop your RT database, anyway..... > > Russ Johnson > Stargate Online > > http://www.dimstar.net > telnet://telnet.dimstar.net > ICQ: 3739685 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From allbery at ece.cmu.edu Thu Aug 23 19:45:43 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Thu, 23 Aug 2001 19:45:43 -0400 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <20010823193636.B7223@pallas.fsck.com> References: <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <20010822173947.J19360@pallas.fsck.com> <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net> <20010823193636.B7223@pallas.fsck.com> Message-ID: <47990000.998610343@vpn45.ece.cmu.edu> On Thursday, August 23, 2001 19:36:36 -0400, Jesse Vincent wrote: +----- | It looks like the regexp in import-1.0-to-2.0 doesn't accept < and > as | boundary characters. One way to fix it would be to change the regexps | (I'd love a patch). The quick fix is probably to go edit the mail message | and change the boundary conditions by hand. +--->8 It just occurred to me that that error should not be fatal, although dropping the ticket on the floor with a warning is fine. Anyone else get lots of copies of Sircam in their queues? :-/ There is a missing closing MIME boundary in the message it sends.... -- brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university [linux: proof of the million monkeys theory] From craig at webfarm.co.nz Thu Aug 23 19:32:31 2001 From: craig at webfarm.co.nz (Craig St George) Date: Fri, 24 Aug 2001 11:32:31 +1200 Subject: [rt-users] Re-opening Tickets RT2 Differance In-Reply-To: <000701c12b85$c9501d00$1fbfca18@videotron.ca> References: <5.0.0.25.2.20010823145956.0368f800@192.168.0.88> Message-ID: <5.0.0.25.2.20010824113003.033a4b70@192.168.0.88> >I have those policys set like this it works for the requestor eg if he >emails back his ticket reponds after its resloved and new info is added But if its not coming form the same email address it adds the info from the email but does not reopen the ticket Regards >For us it works: >Group rules: > >Everyone: >CreateTicket > CommentOnTicket > ReplyToTicket > ModifyTicket > >Requestor: >CreateTicket > CommentOnTicket > ReplyToTicket > ModifyTicket > >hope that help. From jesse at bestpractical.com Thu Aug 23 20:01:37 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Thu, 23 Aug 2001 20:01:37 -0400 Subject: [rt-users] Re-opening Tickets RT2 Difference In-Reply-To: <5.0.0.25.2.20010824113003.033a4b70@192.168.0.88>; from craig@webfarm.co.nz on Fri, Aug 24, 2001 at 11:32:31AM +1200 References: <5.0.0.25.2.20010823145956.0368f800@192.168.0.88> <000701c12b85$c9501d00$1fbfca18@videotron.ca> <5.0.0.25.2.20010824113003.033a4b70@192.168.0.88> Message-ID: <20010823200137.F7223@pallas.fsck.com> Since it seems that everybody wants the old behavior back, I'm willing to change the behavior in 2.0.6, such that if _anyone_ corresponds on a closed ticket, it pops open. If you have an issue with this, send me _personal_ mail at explaining your objection. If you mail the list, your objections will be ignored. (AKA please please please don't flood the list on this one.) I'll announce the decision in a couple of days. -j -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From russj at dimstar.net Thu Aug 23 20:02:19 2001 From: russj at dimstar.net (Russ Johnson) Date: Thu, 23 Aug 2001 17:02:19 -0700 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <47990000.998610343@vpn45.ece.cmu.edu> References: <20010823193636.B7223@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <20010822173947.J19360@pallas.fsck.com> <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net> <20010823193636.B7223@pallas.fsck.com> Message-ID: <5.1.0.14.0.20010823165645.00acdbe0@mail.dimstar.net> Here's the code for that: while ( my $header = shift @headers ) { if ( $header =~ /^content-type:\s*multipart\/(alternative|mixed|report|signed|digest|related)\s*;/i ) { my $two = 0; my $boundary; if ( $header =~ /;\s*boundary="?([\-\w\.\=\/\+\%]+)"?/i ) { $boundary = $1; } elsif ( $header =~ /;\s*boundary=\s*$/i ) { #special case for actual boundary on next line die unless $headers[0] =~ /\s+"?([\-\w\.\=\/\+\%]+)"?/i; $boundary = $1; $two = 1; } elsif ( $headers[0] =~ /(^|;)\s*boundary="([ \-\w\.\=\/\+\%]+)"/i ) { #embedded space, quotes not optional $boundary = $2; $two = 1; } elsif ( $headers[0] =~ /(^|;)\s*boundary="?([\-\w\.\=\/\+\%]+)"?/i ) { $boundary = $2; $two = 1; } elsif ( $headers[1] =~ /(^|;)\s*boundary="?([\-\w\.\=\/\+\%]+)"?/i ) { $boundary = $2; $two = 2; } elsif ( $headers[2] =~ /(^|;)\s*boundary="?([\-\w\.\=\/\+\%]+)"?/i ) { #terrible false laziness. $boundary = $2; $two = 3; } else { die "can't parse $header for boundry"; } warn "looking for $boundary in body\n" if $Debug; unless ( grep /^(\-\-)?\Q$boundary\E(\-\-)?$/, @body ) { splice(@headers, 0, $two); until ( !scalar(@headers) || $headers[0] =~ /^\S/ ) { warn "**WARNING throwing away header fragment: ". shift @headers; } warn "false Content-type: header removed\n"; next; } } push @n_headers, $header; } Unfortunately, I'm nowhere near the perl programmer to know what would need to be changed. At 07:45 PM 8/23/2001 -0400, you wrote: >On Thursday, August 23, 2001 19:36:36 -0400, Jesse Vincent > wrote: >+----- >| It looks like the regexp in import-1.0-to-2.0 doesn't accept < and > as >| boundary characters. One way to fix it would be to change the regexps >| (I'd love a patch). The quick fix is probably to go edit the mail message >| and change the boundary conditions by hand. >+--->8 > >It just occurred to me that that error should not be fatal, although >dropping the ticket on the floor with a warning is fine. Anyone else get >lots of copies of Sircam in their queues? :-/ There is a missing closing >MIME boundary in the message it sends.... > >-- >brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net >system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu >electrical and computer engineering KF8NH >carnegie mellon university [linux: proof of the million monkeys theory] > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From teo.dehesselle at uts.edu.au Thu Aug 23 21:39:41 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Fri, 24 Aug 2001 11:39:41 +1000 Subject: [rt-users] Ugly Migration References: <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <3B8464C4.82BE543D@uts.edu.au> Message-ID: <3B85B05D.434FD147@uts.edu.au> Well... in case anyone ever finds this useful... What I'm going to do is create stub entries in the Tickets table, using the id, requestor and subject from the rt1 database. I have also commented out one of the if conditions from Ticket->Correspond: # TODO this bit of logic should really become a scrip for 2.2 if ( #TDH# ($TransObj->IsInbound) and ($self->Status ne 'open') and ($self->Status ne 'new') ) This fixes our problem with re-opening resolved tickets in RT2 upon correspondence, which is unrelated to the ugly-migration issues. -- T?o de Hesselle, | Kites rise highest against Unix Systems Administrator | the wind -- not with it. | University of Technology, Sydney | -- Winston Churchill From rmitzel at peer1.net Fri Aug 24 01:12:06 2001 From: rmitzel at peer1.net (Rob Mitzel) Date: Thu, 23 Aug 2001 22:12:06 -0700 Subject: [rt-users] Problem with incoming email to RT2 Message-ID: <200108232212.AA201261282@peer1.net> Hi there, I was using rt 2.0.4, and everything seemed okay ticket-wise when an email came into rt...then I wiped the machine and redid it with the latest version of rt, and now on all the tickets, any email says "This is a multipart message", even if I send it in plain text. Then when I do a reply, it wont quote the non-text message. Anybody know what I'm doing wrong? I'm using sendmail, rt 2.0.5.whatever it is on the FTP site, freebsd 4.3. Thanks in advance. :) From jesse at bestpractical.com Fri Aug 24 01:11:42 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 24 Aug 2001 01:11:42 -0400 Subject: [rt-users] Problem with incoming email to RT2 In-Reply-To: <200108232212.AA201261282@peer1.net>; from rmitzel@peer1.net on Thu, Aug 23, 2001 at 10:12:06PM -0700 References: <200108232212.AA201261282@peer1.net> Message-ID: <20010824011142.I7223@pallas.fsck.com> 2.0.5's "reply" feature wasn't happy with the some ofthe changes to how RT adds attachments to messages (it doesn't matter if you have actually attached anything). 2.0.6 will fix this. On Thu, Aug 23, 2001 at 10:12:06PM -0700, Rob Mitzel wrote: > Hi there, > > I was using rt 2.0.4, and everything seemed okay ticket-wise when an email came into rt...then I wiped the machine and redid it with the latest version of rt, and now on all the tickets, any email says "This is a multipart message", even if I send it in plain text. Then when I do a reply, it wont quote the non-text message. > > Anybody know what I'm doing wrong? I'm using sendmail, rt 2.0.5.whatever it is on the FTP site, freebsd 4.3. > > Thanks in advance. :) > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From steve at inet-technologies.com Fri Aug 24 01:16:34 2001 From: steve at inet-technologies.com (Steve Poirier) Date: Fri, 24 Aug 2001 01:16:34 -0400 Subject: [rt-users] Other performance optimizations References: Message-ID: <001201c12c5b$f1998220$1fbfca18@videotron.ca> Hello, Yes thats true.. My script was first intended for a in-house use, but i saw a lot of people who needed that kind of script, so I published the first draft, it does the job. It was, btw, my first experience with DBD. If you really need 'high-performance' than this script can serve as a guide for the db structure about deleting tickets. I'll continue to post scripts we write or improve for our company on this list because i like to contribute back to rt, but i really don't think that a prepare statement, separeted from one line of the execute statement will slow down your script, except if you own a 386 with 2 megs of edo ram ;-) kidding... Best regards, Steve ----- Original Message ----- From: "David C. Troy" To: Sent: Thursday, August 23, 2001 1:13 PM Subject: Re: [rt-users] Other performance optimizations > > Steve -- one other thing. > > In your delete_dead_tickets.pl script, you might try using: > > $dbh->do($SQL); > > for your DELETE statements rather than the $dbh->prepare/execute combo -- > it's quicker and you can use it as long as you are not returning a > recordset. > > Dave > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > On Thu, 23 Aug 2001, David C. Troy wrote: > > > > > A couple of other performance optimizations have come to mind that perhaps > > could be integrated: > > > > -- Use syslog facilities for logging; writing a separate file for every > > single instance of RT seems really ludicrous > > > > -- Better utilize Use vs. Require in Perl to provide for mod_perl startup > > optimizations -- someone else addressed this a week or so ago > > > > -- Generally minimize RT process startup overhead by reducing what is > > loaded on a per-request basis > > > > While optimizing databases and creating additional indexes has helped > > performance immensely, I still think it could be zippier. And of course > > isolating this darned segfault problem may be symptomatic of the need for > > some of these optimizations, or may lead to some other improvement. > > > > Dave > > > > ===================================================================== > > David C. Troy [dave at toad.net] 410-544-6193 Sales > > ToadNet - Want to go fast? 410-544-1329 FAX > > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From B.Toonk at zx.nl Fri Aug 24 04:42:02 2001 From: B.Toonk at zx.nl (Bas Toonk) Date: Fri, 24 Aug 2001 10:42:02 +0200 Subject: [rt-users] WebRT: No ticket specified while creating a ticket ? Message-ID: <01082410420201.00308@bas> Hi, I'am using RT 2.0.1 and it's great. Now i have a fresh install on a test system with rt 2.0.5_03. But this one doesn't work. When i create a ticket with webrt. I got errors that ther is no ticket specified. Log entry: WebRT: No ticket specified How is this possible and what is the solotion ? -- Best Regards, Bas Toonk Kennisnet Beheer ZXFactory - Solutions for streaming media, unified messaging and internet services. ZXFactory BV Telefoonweg 44b 6712 GD EDE The Netherlands T +31 318 693 111 F +31 318 693 042 I www.zx.nl From hwagener at fcb-wilkens.com Fri Aug 24 04:44:14 2001 From: hwagener at fcb-wilkens.com (Harald Wagener) Date: Fri, 24 Aug 2001 10:44:14 +0200 Subject: [rt-users] upgrade to 2.0.5 leads to segfaults in RT Message-ID: <3B8613DE.E78513E0@fcb-wilkens.com> Hello list, After upgrading from RT 2.0.0 to 2.0.5_3, I noticed regular segmentation violation entries in our httpd's error log. Seems, I am affected by the 'mod_perl as DSO' problem after all. Strangely enough, WebRT performance seems to be unaffected. Another error I frequently get is: RT::Action::Notify=HASH(0x99d7b00): Could not send mail for RT::Transaction=HASH(0x99af81c) Anybody got an idea what this is about? Regards, Harald -- Harald Wagener | Systemadministrator FCB/Wilkens GmbH | Tel.:+49-40-2881-1252 An der Alster 42 | Fax.:+49-40-2881-1263 20099 Hamburg | http://www.fcb-wilkens.com From sjoerd at nl.demon.net Fri Aug 24 04:58:25 2001 From: sjoerd at nl.demon.net (Sjoerd Oostdijck) Date: Fri, 24 Aug 2001 10:58:25 +0200 Subject: [rt-users] apache conf problems with DBI.pm Message-ID: <01082410582600.80899@lord.www.nl.demon.net> I've only just subscribed to this list and I know from searching the archives this is probably a common question, but I haven't been able to find the answer. I've installed rt--2-0-5_03 and fixed all the dependencies (according to testdeps) rt it installed successfully and now I've started configging the apache virtualhost as it says in the README. I've basically copied and pasted the virtualhost section from the readme and fixed the paths. Now when I run "apachectl configtest" I get the following error: ----- root at lord [/usr/local/rt2/etc> apachectl configtest Syntax error on line 1046 of /usr/local/etc/apache/httpd.conf: Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib/site_perl/5.00503/i386-freebsd /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 . /usr/local/ /usr/local/lib/perl) at (eval 3) line 3. ----- But I have installed the DBI modules and am running apache 1.3.19_1 with mod_perl on a freebsd 4.3-release box. Anybody know what's going wrong, and how to fix it? -- Sjoerd Oostdijck Support Engineer Some mornings, it's just not worth chewing through the leather straps. From rt-list at trevorsky.com Fri Aug 24 05:06:56 2001 From: rt-list at trevorsky.com (Trevor Sky Garside) Date: Fri, 24 Aug 2001 02:06:56 -0700 Subject: [rt-users] apache conf problems with DBI.pm References: <01082410582600.80899@lord.www.nl.demon.net> Message-ID: <007501c12c7c$20e01dd0$51b10041@halcyon> Make sure that when you resolved your dependencies, you didn't inadvertantly upgrade your Perl. From this output, it looks like your apache is using perl 5.005_03. From the command line, type perl --version. If it's not 5.005_03, that's your problem -- your modules got installed under the later version. Trevor Sky Garside ----- Original Message ----- From: "Sjoerd Oostdijck" To: Sent: Friday, August 24, 2001 1:58 AM Subject: [rt-users] apache conf problems with DBI.pm > I've only just subscribed to this list and I know from searching the > archives this is probably a common question, but I haven't been able to > find the answer. > > I've installed rt--2-0-5_03 and fixed all the dependencies (according to > testdeps) rt it installed successfully and now I've started configging > the apache virtualhost as it says in the README. I've basically copied > and pasted the virtualhost section from the readme and fixed the paths. > Now when I run "apachectl configtest" I get the following error: > ----- > root at lord [/usr/local/rt2/etc> apachectl configtest > Syntax error on line 1046 of /usr/local/etc/apache/httpd.conf: > Can't locate Apache/DBI.pm in @INC (@INC contains: > /usr/local/lib/site_perl/5.00503/i386-freebsd > /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 > /usr/local/lib/perl5/site_perl/5.005/i386-freebsd > /usr/local/lib/perl5/site_perl/5.005 . /usr/local/ /usr/local/lib/perl) > at (eval 3) line 3. > ----- > But I have installed the DBI modules and am running apache 1.3.19_1 with > mod_perl on a freebsd 4.3-release box. > > Anybody know what's going wrong, and how to fix it? > > > -- > Sjoerd Oostdijck Support Engineer > > Some mornings, it's just not worth chewing through the leather straps. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From sjoerd at nl.demon.net Fri Aug 24 05:10:24 2001 From: sjoerd at nl.demon.net (Sjoerd Oostdijck) Date: Fri, 24 Aug 2001 11:10:24 +0200 Subject: [rt-users] apache conf problems with DBI.pm In-Reply-To: <007501c12c7c$20e01dd0$51b10041@halcyon> References: <01082410582600.80899@lord.www.nl.demon.net> <007501c12c7c$20e01dd0$51b10041@halcyon> Message-ID: <01082411102401.80899@lord.www.nl.demon.net> On Friday 24 August 2001 11:06, Trevor Sky Garside wrote: > Make sure that when you resolved your dependencies, you didn't > inadvertantly upgrade your Perl. From this output, it looks like your > apache is using perl 5.005_03. From the command line, type perl > --version. If it's not 5.005_03, that's your problem -- your modules > got installed under the later version. > Nope it still says I have perl 5.005_03 installed, so I don't think that's the problem. > > > ----- Original Message ----- > From: "Sjoerd Oostdijck" > To: > Sent: Friday, August 24, 2001 1:58 AM > Subject: [rt-users] apache conf problems with DBI.pm > > > I've only just subscribed to this list and I know from searching the > > archives this is probably a common question, but I haven't been able > > to find the answer. > > > > I've installed rt--2-0-5_03 and fixed all the dependencies (according > > to testdeps) rt it installed successfully and now I've started > > configging the apache virtualhost as it says in the README. I've > > basically copied and pasted the virtualhost section from the readme > > and fixed the paths. Now when I run "apachectl configtest" I get the > > following error: ----- > > root at lord [/usr/local/rt2/etc> apachectl configtest > > Syntax error on line 1046 of /usr/local/etc/apache/httpd.conf: > > Can't locate Apache/DBI.pm in @INC (@INC contains: > > /usr/local/lib/site_perl/5.00503/i386-freebsd > > /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 > > /usr/local/lib/perl5/site_perl/5.005/i386-freebsd > > /usr/local/lib/perl5/site_perl/5.005 . /usr/local/ > > /usr/local/lib/perl) at (eval 3) line 3. > > ----- > > But I have installed the DBI modules and am running apache 1.3.19_1 > > with mod_perl on a freebsd 4.3-release box. > > > > Anybody know what's going wrong, and how to fix it? > > > > > > -- > > Sjoerd Oostdijck Support > > Engineer > > > > Some mornings, it's just not worth chewing through the leather > > straps. > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users -- Sjoerd Oostdijck Support Engineer Some mornings, it's just not worth chewing through the leather straps. From m_ilya at agava.com Fri Aug 24 09:01:45 2001 From: m_ilya at agava.com (Ilya Martynov) Date: 24 Aug 2001 17:01:45 +0400 Subject: [rt-users] ACLs Message-ID: <877kvt1uiu.fsf@juil.domain> Hi, I'm new to RT. And I have a question about ACLs. Is there any description of them? There are so many different ACLs and I have hard time trying to understand how I should configure groups so I will not give users access rights they should not have. Or at least pointers where I can find such information in sources. P.S. Thanks for great software. I really like it. -- -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- | Ilya Martynov (http://martynov.org/) | | GnuPG 1024D/323BDEE6 D7F7 561E 4C1D 8A15 8E80 E4AE BE1A 53EB 323B DEE6 | | AGAVA Software Company (http://www.agava.com/) | -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- From old5chool at softhome.net Fri Aug 24 09:03:23 2001 From: old5chool at softhome.net (mark price) Date: Fri, 24 Aug 2001 09:03:23 -0400 Subject: [rt-users] cant log in for first time? Message-ID: <20010824090323.A4360@revival> hi i recently loaded up rt2 v 5.0.3 im not able to log into the db as rt_user i defined in the initial makefile... i happened to check out the apache logs and i see these errors: [Thu Aug 23 20:51:32 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/rt.jpg [Thu Aug 23 20:51:32 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/NoAuth/images/spacer.gif [Thu Aug 23 20:52:17 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/NoAuth/webrt.css [Thu Aug 23 20:52:19 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/rt.jpg [Thu Aug 23 20:52:19 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/NoAuth/images/spacer.gif rt is installed in /usr/local/rt this looks like an obvious syntax error somewhere...any idea where i could fix? best, mark. From derek at csolve.net Fri Aug 24 09:26:28 2001 From: derek at csolve.net (Derek Buttineau) Date: Fri, 24 Aug 2001 09:26:28 -0400 Subject: [rt-users] Just a question for those running 2.0.5_3 with mysql Message-ID: <00b301c12ca0$61a55820$8850a4cf@csolve.net> Could you check your Attachment table file size and post it and how many tickets you have in RT2 at the moment? I'm just curious if anyone's seeing the same thing as I am.. Thanks, Derek From dave at toad.net Fri Aug 24 09:33:01 2001 From: dave at toad.net (David C. Troy) Date: Fri, 24 Aug 2001 09:33:01 -0400 (EDT) Subject: [rt-users] Just a question for those running 2.0.5_3 with mysql In-Reply-To: <00b301c12ca0$61a55820$8850a4cf@csolve.net> Message-ID: Been through similar evaluations lately -- 50,000 tickets, 158MB Attachments table, roughly 110,000 Attachments. This is cleaned and compacted; my Attachments table grew as big as 4GB which was very problematic -- some mail loops got stored inadvertently. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net On Fri, 24 Aug 2001, Derek Buttineau wrote: > Could you check your Attachment table file size and post it and how many > tickets you have in RT2 at the moment? I'm just curious if anyone's seeing > the same thing as I am.. > > Thanks, > > Derek > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From old5chool at softhome.net Fri Aug 24 10:09:13 2001 From: old5chool at softhome.net (mark price) Date: Fri, 24 Aug 2001 10:09:13 -0400 Subject: [rt-users] cant log in for first time? In-Reply-To: <20010824090323.A4360@revival> Message-ID: <20010824100913.A5641@revival> ill just talk to myself :) so i looked at /usr/local/rt/etc/config.pm for the Mason sections but wasnt about to manipulate it to get the path to stay in /usr/local/rt i did create some symbolic links and the rt.jpg and spacer.gif showed up. (lol maybe i should link the entire dir :p) when i try and log in now i get no errors in the apache log or rt2 log (infact, rt log isnt logging anything) but just get returned to login screen with no errors... in my rt2 logging directory i see the log files for each time ive started the server up...but they are all 0 bytes... these problems are most likely attributed to the newguy(tm) effect :) are there any places to suggest reading for me? should i just reload it from scratch? thanks for ANY input, mark On Fri, Aug 24, 2001 at 09:03:23AM -0400, mark price wrote: > hi i recently loaded up rt2 v 5.0.3 > im not able to log into the db as rt_user i defined in > the initial makefile... > > i happened to check out the apache logs and i see these errors: > [Thu Aug 23 20:51:32 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/rt.jpg > [Thu Aug 23 20:51:32 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/NoAuth/images/spacer.gif > [Thu Aug 23 20:52:17 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/NoAuth/webrt.css > [Thu Aug 23 20:52:19 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/rt.jpg > [Thu Aug 23 20:52:19 2001] [error] [Mason] File does not exist: /usr/local/rt/WebRT/html/usr/local/rt/WebRT/html/NoAuth/images/spacer.gif > > rt is installed in /usr/local/rt > > this looks like an obvious syntax error somewhere...any idea where i could fix? > > best, mark. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From Rehan at nha.co.za Fri Aug 24 10:49:40 2001 From: Rehan at nha.co.za (Rehan van der Merwe) Date: Fri, 24 Aug 2001 16:49:40 +0200 Subject: [rt-users] Viewing Associated keywords via CLI Message-ID: Hi, I'm trying to view the current associated keywords to a ticket via the CLI with "bin/rt --id=[id] --summary [%...%]", but there does not seem to be a way to do this. There are ways for adding/deleting, but not to view current keywords ass. to a ticket with "--summary". I realise that I can "--show" the ticket, but I was hoping to be able to display the keyword via "--summary", since I want to do some processing on it and would appreciate the ease of use and the speed-gain of "--summary". Rehan van der Merwe From jesse at bestpractical.com Fri Aug 24 11:25:13 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 24 Aug 2001 11:25:13 -0400 Subject: [rt-users] apache conf problems with DBI.pm In-Reply-To: <01082410582600.80899@lord.www.nl.demon.net>; from sjoerd@nl.demon.net on Fri, Aug 24, 2001 at 10:58:25AM +0200 References: <01082410582600.80899@lord.www.nl.demon.net> Message-ID: <20010824112513.K7223@pallas.fsck.com> The readme tells you that you need to install Apache::DBI by hand. Install Apache::DBI by hand. On Fri, Aug 24, 2001 at 10:58:25AM +0200, Sjoerd Oostdijck wrote: > I've only just subscribed to this list and I know from searching the > archives this is probably a common question, but I haven't been able to > find the answer. > > I've installed rt--2-0-5_03 and fixed all the dependencies (according to > testdeps) rt it installed successfully and now I've started configging > the apache virtualhost as it says in the README. I've basically copied > and pasted the virtualhost section from the readme and fixed the paths. > Now when I run "apachectl configtest" I get the following error: > ----- > root at lord [/usr/local/rt2/etc> apachectl configtest > Syntax error on line 1046 of /usr/local/etc/apache/httpd.conf: > Can't locate Apache/DBI.pm in @INC (@INC contains: > /usr/local/lib/site_perl/5.00503/i386-freebsd > /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 > /usr/local/lib/perl5/site_perl/5.005/i386-freebsd > /usr/local/lib/perl5/site_perl/5.005 . /usr/local/ /usr/local/lib/perl) > at (eval 3) line 3. > ----- > But I have installed the DBI modules and am running apache 1.3.19_1 with > mod_perl on a freebsd 4.3-release box. > > Anybody know what's going wrong, and how to fix it? > > > -- > Sjoerd Oostdijck Support Engineer > > Some mornings, it's just not worth chewing through the leather straps. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From wim at godden.net Fri Aug 24 11:50:59 2001 From: wim at godden.net (Wim Godden) Date: Fri, 24 Aug 2001 17:50:59 +0200 Subject: [rt-users] Apache memory usage Message-ID: <3B8677E3.6BCA@godden.net> Hi, I've noticed that this line increases Apache's memory usage by 8-10MB : PerlRequire /usr/local/rt/bin/webmux.pl Isn't there some way to avoid using it ??? Greetings, Wim From wim at godden.net Fri Aug 24 12:09:43 2001 From: wim at godden.net (Wim Godden) Date: Fri, 24 Aug 2001 18:09:43 +0200 Subject: [rt-users] Apache memory usage References: <3B8677E3.6BCA@godden.net> Message-ID: <3B867C47.7701@godden.net> And another thing : as soon as I compile mod_perl (1.26) into Apache (1.3.20), I get : [Fri Aug 24 18:00:12 2001] [notice] child pid 27839 exit signal Segmentation fault (11) every few seconds or minutes. Without mod_perl, there's no problem. I compiled mod_perl using apaci support (no DSO). Wim Godden wrote: > > Hi, > > I've noticed that this line increases Apache's memory usage by 8-10MB : > PerlRequire /usr/local/rt/bin/webmux.pl > > Isn't there some way to avoid using it ??? > > Greetings, > > Wim > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From dave at toad.net Fri Aug 24 12:17:35 2001 From: dave at toad.net (David C. Troy) Date: Fri, 24 Aug 2001 12:17:35 -0400 (EDT) Subject: [rt-users] Apache memory usage In-Reply-To: <3B867C47.7701@godden.net> Message-ID: This is a well documented problem at this point -- check the list archives for some background, however, no one seems to have solved it yet. I have it with mod_perl 1.26, Apache 1.3.20 and Perl 5.6.1. It seems to be associated with the "CSS Coming & Going" problem outlined earlier on this list. Let us know if you identify a cause for this; probably something deep within RT/Perl/mod_perl. Dave > And another thing : as soon as I compile mod_perl (1.26) into Apache > (1.3.20), I get : > [Fri Aug 24 18:00:12 2001] [notice] child pid 27839 exit signal > Segmentation fault (11) > every few seconds or minutes. > Without mod_perl, there's no problem. I compiled mod_perl using apaci > support (no DSO). > > > Wim Godden wrote: > > > > Hi, > > > > I've noticed that this line increases Apache's memory usage by 8-10MB : > > PerlRequire /usr/local/rt/bin/webmux.pl > > > > Isn't there some way to avoid using it ??? > > > > Greetings, > > > > Wim > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From wim at godden.net Fri Aug 24 12:52:58 2001 From: wim at godden.net (Wim Godden) Date: Fri, 24 Aug 2001 18:52:58 +0200 Subject: [rt-users] Apache memory usage References: Message-ID: <3B86866A.1BFC@godden.net> It seems to be a mod_perl<-->Apache problem. Even if I leave all RT-related stuff out of the config, I still get those errors. David C. Troy wrote: > > This is a well documented problem at this point -- check the list archives > for some background, however, no one seems to have solved it yet. I have > it with mod_perl 1.26, Apache 1.3.20 and Perl 5.6.1. > > It seems to be associated with the "CSS Coming & Going" problem outlined > earlier on this list. Let us know if you identify a cause for this; > probably something deep within RT/Perl/mod_perl. > > Dave > > > And another thing : as soon as I compile mod_perl (1.26) into Apache > > (1.3.20), I get : > > [Fri Aug 24 18:00:12 2001] [notice] child pid 27839 exit signal > > Segmentation fault (11) > > every few seconds or minutes. > > Without mod_perl, there's no problem. I compiled mod_perl using apaci > > support (no DSO). > > > > > > Wim Godden wrote: > > > > > > Hi, > > > > > > I've noticed that this line increases Apache's memory usage by 8-10MB : > > > PerlRequire /usr/local/rt/bin/webmux.pl > > > > > > Isn't there some way to avoid using it ??? > > > > > > Greetings, > > > > > > Wim > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > From dave at toad.net Fri Aug 24 13:12:47 2001 From: dave at toad.net (David C. Troy) Date: Fri, 24 Aug 2001 13:12:47 -0400 (EDT) Subject: [rt-users] Possible startup optimization? Message-ID: Jesse -- you asked what sort of startup optimizations might be included -- I don't know if you're doing this now, but what about initializing a persistent database connection within the webmux.pl script? i.e. include something like: # warm up the database connection $DS::DBI::CONNECT = "dbi:Pg:dbname=web"; Apache::DBI->connect_on_init($DS::DBI::CONNECT); Ignore if this is already being done. Dave ===================================================================== David C. Troy [dave at toad.net] 410-544-6193 Sales ToadNet - Want to go fast? 410-544-1329 FAX 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net From russj at dimstar.net Fri Aug 24 13:13:18 2001 From: russj at dimstar.net (Russ Johnson) Date: Fri, 24 Aug 2001 10:13:18 -0700 Subject: [rt-users] Migrate 1.0.7 to 2.0.4 In-Reply-To: <20010823193636.B7223@pallas.fsck.com> References: <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <3B835A19.4BB7DB73@uts.edu.au> <3B835A19.4BB7DB73@uts.edu.au> <20010822130321.E19360@pallas.fsck.com> <5.1.0.14.0.20010822130312.00aa6cf8@mail.dimstar.net> <20010822173947.J19360@pallas.fsck.com> <5.1.0.14.0.20010823161414.00ad8298@mail.dimstar.net> Message-ID: <5.1.0.14.0.20010824100731.00a8da50@mail.dimstar.net> OK, I've done a little hacking that allowed me to finish the import. I changed this starting at line 724: else { die "can't parse $header for boundry"; } To this: else { #die "can't parse $header for boundry"; print "Discarding unknown: $header for boundry\n"; next; } That's probably not the "right" thing to do, but it did let the import finish. Like I said, I'm not too experienced with perl/regex. It does look like this is discarding all the headers for that message, so I'm fairly confident that it's not the right thing to do. At 07:36 PM 8/23/2001 -0400, Jesse Vincent wrote: >It looks like the regexp in import-1.0-to-2.0 doesn't accept < and > as >boundary >characters. One way to fix it would be to change the regexps (I'd love a >patch). The quick fix is probably to go edit the mail message and change >the boundary conditions by hand. > > >On Thu, Aug 23, 2001 at 04:16:41PM -0700, Russ Johnson wrote: > > OK, I've upgraded to 2.0.5_03. > > > > I dropped the old database. > > > > When I attempt to run the import utility, everything works fine, up > until this: > > > > 2122...transactions: 9203.done. > > > > can't parse Content-Type: multipart/mixed; > boundary="<<001-3b333a08-5cd9>>" > > for boundry at ./import-1.0-to-2.0 line 725, line 222428. > > > > Any ideas on that I need to do? > > > > At 05:39 PM 8/22/2001 -0400, Jesse Vincent wrote: > > >2.0.5_03 does add new functionality and remove some bugs. > > >to do an import, you're going to have to drop your RT database, > anyway..... > > > > Russ Johnson > > Stargate Online > > > > http://www.dimstar.net > > telnet://telnet.dimstar.net > > ICQ: 3739685 > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > >-- >http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From naffleck at hightechhigh.org Fri Aug 24 13:21:15 2001 From: naffleck at hightechhigh.org (Nathan Affleck) Date: Fri, 24 Aug 2001 10:21:15 -0700 Subject: [rt-users] Anonymous Web Access w/ RT2 Message-ID: I've been using RT1 and OnCallForm.cgi to allow users to insert anonymous requests. However, this doesn't work with RT2. One of my options is to modify it to with the new bin/rt. Or, is there an easy way to allow anonymous access into the system for Creation of tickets? Even if i could automatically log in a user as guest, without having to prompt the user for a password/ ..n8 From khera at kcilink.com Fri Aug 24 14:31:29 2001 From: khera at kcilink.com (Vivek Khera) Date: Fri, 24 Aug 2001 14:31:29 -0400 Subject: [rt-users] Apache memory usage In-Reply-To: <3B8677E3.6BCA@godden.net> References: <3B8677E3.6BCA@godden.net> Message-ID: <15238.40321.710938.758636@yertle.kciLink.com> >>>>> "WG" == Wim Godden writes: WG> I've noticed that this line increases Apache's memory usage by 8-10MB : WG> PerlRequire /usr/local/rt/bin/webmux.pl WG> Isn't there some way to avoid using it ??? No; mod_perl is a very heavy weight add-on to apache, especially when you pull in your application for maximal performance. If you don't need mod_perl for your normal web serving, then you are better off running a seperate instance of apache with mod_perl dedicated to RT. I run a separate apache on port 8099, for example. I'm attaching a copy of my httpd.conf file that does this on my development server. As for your other problem of core dumps, this is usually an indication of some mismatch in your compile options of perl and apache. What OS and compiler are you using? If you're on solaris, be sure to build perl to use the system malloc, since that's what apache uses. Also, be sure to compile both with the same large files setting. This is all detailed in the mod_perl docs. If you're not on solaris, then I'm not sure what the problem may be off hand. From khera at kcilink.com Fri Aug 24 14:34:08 2001 From: khera at kcilink.com (Vivek Khera) Date: Fri, 24 Aug 2001 14:34:08 -0400 Subject: [rt-users] Apache memory usage In-Reply-To: <3B8677E3.6BCA@godden.net> References: <3B8677E3.6BCA@godden.net> Message-ID: <15238.40480.111621.544483@yertle.kciLink.com> naturally, i forgot to attach my testing RT-only dedicated httpd.conf file... -------------- next part -------------- A non-text attachment was scrubbed... Name: httpd-admin.conf Type: application/octet-stream Size: 22215 bytes Desc: RT dedicated httpd.conf file URL: From B.Toonk at zx.nl Fri Aug 24 15:14:59 2001 From: B.Toonk at zx.nl (Bas Toonk) Date: Fri, 24 Aug 2001 21:14:59 +0200 Subject: [rt-users] attach a file in the webui Message-ID: <00e701c12cd1$11497ba0$0e00a8c0@bloodhound.dhs.org> Hi, When i attach a file in the webui while reply on on a ticket the email is send to the requestor. But the dont get the attched file. In the webui you can see the attched file. Is this is bug or is this supposed to be ? Bas! From B.Toonk at zx.nl Fri Aug 24 15:16:10 2001 From: B.Toonk at zx.nl (Bas Toonk) Date: Fri, 24 Aug 2001 21:16:10 +0200 Subject: [rt-users] bookmark search link Message-ID: <00f801c12cd1$3c02fba0$0e00a8c0@bloodhound.dhs.org> Hi, How does the bookmark search link works ?? when i click on it, he is reloading the page but how can i call the bookmarked search again ? Bas! From Weihong.Cui at royalblue.com Fri Aug 24 16:00:08 2001 From: Weihong.Cui at royalblue.com (Weihong Cui) Date: Fri, 24 Aug 2001 16:00:08 -0400 Subject: [rt-users] delete queue Message-ID: <77FA4F7C5179D41190D40008C7B156E202216F33@USNY-MAIL1> Hi, Just a quick question. I am running webrt1.07. If I remove a queue, will all the tickets in that queue be deleted as well? Thanks! Wei ************************************************************************* This message is intended only for the stated addressee(s) and may be confidential. Access to this email by anyone else is unauthorised. Any opinions expressed in this email do not necessarily reflect the opinions of royalblue. Any unauthorised disclosure, use or dissemination, either whole or in part is prohibited,. If you are not the intended recipient of this message, please notify the sender immediately. ************************************************************************* From jesse at bestpractical.com Fri Aug 24 16:12:48 2001 From: jesse at bestpractical.com (Jesse Vincent) Date: Fri, 24 Aug 2001 16:12:48 -0400 Subject: [rt-users] Possible startup optimization? In-Reply-To: ; from dave@toad.net on Fri, Aug 24, 2001 at 01:12:47PM -0400 References: Message-ID: <20010824161248.O7223@pallas.fsck.com> Apache::DBI should take care of this transparently for us. On Fri, Aug 24, 2001 at 01:12:47PM -0400, David C. Troy wrote: > > Jesse -- you asked what sort of startup optimizations might be included -- > I don't know if you're doing this now, but what about initializing a > persistent database connection within the webmux.pl script? > > i.e. include something like: > > # warm up the database connection > $DS::DBI::CONNECT = "dbi:Pg:dbname=web"; > Apache::DBI->connect_on_init($DS::DBI::CONNECT); > > Ignore if this is already being done. > > Dave > > > ===================================================================== > David C. Troy [dave at toad.net] 410-544-6193 Sales > ToadNet - Want to go fast? 410-544-1329 FAX > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free. From Kendric.Beachey at garmin.com Fri Aug 24 16:33:55 2001 From: Kendric.Beachey at garmin.com (Beachey, Kendric) Date: Fri, 24 Aug 2001 15:33:55 -0500 Subject: [rt-users] RT config.pm seems to be ignored or something Message-ID: <200108242033.PAA28568@dresden.garmin.com> I have been wrestling with RT 2.05 (?--the latest from the ftp site) for the past several days. Lesson learned: forget about using the apache/perl/mod_perl/etc that come with Mandrake 8.0 and just make 'em by hand. I had thought I was never going to get it to work, but I am finally getting real stuff to come up in the browser. I am *so* close! But for some reason, no matter how I tweak my config.pm, it keeps showing example.com as the site name. Also, where it needs to use "http://zimmerdale.garmin.com/rt/...." as the standard URL, it always leaves out the "/rt" part. So my ability to use it is pretty limited. Let me know if you'd like to see my config.pm or anything else. -- Kendric Beachey -------------- next part -------------- An HTML attachment was scrubbed... URL: From swinney at swinney.org Fri Aug 24 16:43:33 2001 From: swinney at swinney.org (Austin Swinney) Date: Fri, 24 Aug 2001 13:43:33 -0700 (PDT) Subject: [rt-users] make install permissions error Message-ID: hi, i am installing rt-2-0-5_03 on FreeBSD 4.1.1-STABLE. testdeps checks out fine on everything. rt group exists. make install is creating the database rt2 fine, suggesting that the access for root is fine, but then i get this access error at the bottom. any ideas? bash-2.04# make install mkdir -p /usr/local/rt2/bin mkdir -p /usr/local/rt2/WebRT/data mkdir -p /usr/local/rt2/WebRT/sessiondata mkdir -p /usr/local/rt2/etc mkdir -p /usr/local/rt2/lib mkdir -p /usr/local/rt2/WebRT/html mkdir -p /usr/local/rt2/local/WebRT/html /usr/bin/perl tools/initdb 'mysql' '/usr/local' 'localhost' 'root' 'rt2' create Now creating a database for RT. Enter the mysql password for root: Creating mysql database rt2. cp etc/acl.mysql '/usr/local/rt2/etc/acl.mysql' /usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g; s'!!DB_HOST!!'localhost'g; s'!!DB_RT_PASS!!'3tr4ssoc'g; s'!!DB_RT_HOST!!'localhost'g; s'!!DB_RT_USER!!'root'g; s'!!DB_DATABASE!!'rt2'g;" /usr/local/rt2/etc/acl.mysql bin/initacls.mysql '/usr/local' 'localhost' 'root' '3tr4ssoc' 'rt2' '/usr/local/rt2/etc/acl.mysql' Enter the mysql administrator's database password to create a new user for RT ERROR 1044: Access denied for user: 'root at localhost' to database 'mysql' Enter the mysql administrator's database password to nondestructively reload the database /usr/local/bin/mysqladmin: reload failed; error: 'Access denied for user: 'root at localhost' (Using password: YES)' *** Error code 1 Stop in /usr/src/rt-2-0-5_03. ._____LessThanNetZero Ghetto Internet Excess and Email______. | Download Now --> http://www.swinney.org | | Request a CDROM --> request at swinney.org | |___________________________________________________________| From sally at aicent.com Fri Aug 24 16:50:52 2001 From: sally at aicent.com (Sally Guan) Date: Fri, 24 Aug 2001 13:50:52 -0700 Subject: [rt-users] unsubscribe from rt-users In-Reply-To: <20010824161248.O7223@pallas.fsck.com> Message-ID: unsubscribe from rt-users From Rafael.Corvalan at linkvest.com Fri Aug 24 14:14:17 2001 From: Rafael.Corvalan at linkvest.com (Rafael Corvalan) Date: Fri, 24 Aug 2001 20:14:17 +0200 Subject: [rt-users] Apache memory usage Message-ID: Hi, Just as a workaround, is there a way to avoid the CSS file beeing processed by Mason? I don't think so since there is a "" directive, but not a "" directive. But if anyone has an idea... this would be a simple but helpful workaround. Rafael -----Original Message----- From: David C. Troy [mailto:dave at toad.net] Sent: vendredi, 24. ao?t 2001 18:18 To: Wim Godden Cc: RT Users Mailing List Subject: Re: [rt-users] Apache memory usage This is a well documented problem at this point -- check the list archives for some background, however, no one seems to have solved it yet. I have it with mod_perl 1.26, Apache 1.3.20 and Perl 5.6.1. It seems to be associated with the "CSS Coming & Going" problem outlined earlier on this list. Let us know if you identify a cause for this; probably something deep within RT/Perl/mod_perl. Dave > And another thing : as soon as I compile mod_perl (1.26) into Apache > (1.3.20), I get : [Fri Aug 24 18:00:12 2001] [notice] child pid 27839 > exit signal Segmentation fault (11) > every few seconds or minutes. > Without mod_perl, there's no problem. I compiled mod_perl using apaci > support (no DSO). > > > Wim Godden wrote: > > > > Hi, > > > > I've noticed that this line increases Apache's memory usage by > > 8-10MB : PerlRequire /usr/local/rt/bin/webmux.pl > > > > Isn't there some way to avoid using it ??? > > > > Greetings, > > > > Wim > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From chris at mazunetworks.com Thu Aug 23 16:21:59 2001 From: chris at mazunetworks.com (Chris North) Date: Thu, 23 Aug 2001 16:21:59 -0400 Subject: [rt-users] Unknown mailer error 126 Message-ID: I just moved RT (version 1.0.7) from one server to another. The web interface works fine on the new machine, but mailgate does not. When I send a message to mailgate (e.g. /usr/sbin/sendmail -v sysadmin), I get the following bounce. I have mailgate in smrsh, double-check all permissions to make sure they match. I even cat'ed a file to mailgate and that worked. Any thoughts? Message 1: From MAILER-DAEMON at mazunetworks.com Thu Aug 23 16:16:01 2001 From: MAILER-DAEMON at mazunetworks.com (Mail Delivery Subsystem) Date: Thu, 23 Aug 2001 16:16:01 -0400 Subject: Returned mail: see transcript for details Message-ID: A non-text attachment was scrubbed... Name: not available Type: multipart/report Size: 1374 bytes Desc: not available URL: From craig at webfarm.co.nz Fri Aug 24 22:05:37 2001 From: craig at webfarm.co.nz (Craig St George) Date: Sat, 25 Aug 2001 14:05:37 +1200 Subject: [rt-users] Email Owner when ticket assigned In-Reply-To: <20010824161248.O7223@pallas.fsck.com> References: Message-ID: <5.0.0.25.1.20010825140241.03c28080@210.54.242.9> Hi another rt2 to rt1 differnace or a missunderstanding on my part When we get new tickets we have somone assign them to owners but need an email sent to the owener saying this has been given to you ? I can't see how this is done I can see how to do it on status change or all transactions but not on owner change Eg I want to send an email ticket xxx has been assgined to you by admin Regards From travis.campbell at amd.com Fri Aug 24 23:17:01 2001 From: travis.campbell at amd.com (Travis Campbell) Date: Fri, 24 Aug 2001 22:17:01 -0500 Subject: [rt-users] Email Owner when ticket assigned In-Reply-To: <5.0.0.25.1.20010825140241.03c28080@210.54.242.9> References: <5.0.0.25.1.20010825140241.03c28080@210.54.242.9> Message-ID: <20010824221659.A23960@beast.amd.com> Craig, I was stumped by this one, too. I ended up finding a solution in the list archives. http://lists.fsck.com/pipermail/rt-devel/2001-June/001433.html I use a slightly modified version of the OwnerChange template that picks up the correct name for the rt name. Our template is: Subject: Owner Changed to: {$Ticket->OwnerObj->Name()} The previous owner of the following ticket: Request: [{$RT::rtname} #{$Ticket->id}] Request Subject: {$Ticket->Subject} Has named you as the new owner of this ticket. Click on the following link to view the full history. id} > Hope that helps. Travis On Sat, Aug 25, 2001 at 02:05:37PM +1200, Craig St George wrote: > Hi another rt2 to rt1 differnace or a missunderstanding on my part > > When we get new tickets we have somone assign them to owners > but need an email sent to the owener saying this has been given to you ? > > I can't see how this is done I can see how to do it on status change or all > transactions > but not on owner change > > Eg I want to send an email ticket xxx has been assgined to you by admin > > Regards > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Travis Campbell - Unix Systems Administrator = travis at beast.amd.com 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com ============================================================================ "Does anything work as expected?" Yes. An axe through the CPU. From old5chool at softhome.net Sat Aug 25 00:07:56 2001 From: old5chool at softhome.net (mark price) Date: Sat, 25 Aug 2001 00:07:56 -0400 Subject: [rt-users] webui setup Message-ID: <20010825000756.G29036@revival> greetings rt-users, please forgive my prior posts. i hadnt fully read all of the README. i now have rt 2.0.5_03 installed in /opt/rt2 and everything seems to be in order. i have followed the webguide and readme to the letter. i still cannot log in as root user initially to set anything up (tried passwords "password" and the one i defined in Makefile at start) rtadmin works fine adding users but they cannot log in either. no info in the logs.. the one area that could be problematic is perl. there were other builds of it on the machine. when i configured all the dependancies they used the latest version of perl during the build. can anyone steer a newbie in the right direction? kindest thanks for anyones response. -mark From pdh at lineo.com Sat Aug 25 08:48:29 2001 From: pdh at lineo.com (Phil Homewood) Date: Sat, 25 Aug 2001 22:48:29 +1000 Subject: [rt-users] RT config.pm seems to be ignored or something In-Reply-To: <200108242033.PAA28568@dresden.garmin.com>; from Kendric.Beachey@garmin.com on Fri, Aug 24, 2001 at 03:33:55PM -0500 References: <200108242033.PAA28568@dresden.garmin.com> Message-ID: <20010825224829.B53631@bofh.internal.moreton.com.au> Beachey, Kendric wrote: > I had thought I was never going to get it to work, but I am finally getting > real stuff to come up in the browser. I am *so* close! But for some > reason, no matter how I tweak my config.pm, it keeps showing example.com as > the site name. You need to stop and start apache for config.pm changes to take effect. ("apachectl graceful" and "apachectl reload" are NOT sufficient.) From ronny.pettersen at telenor.com Sat Aug 25 09:59:48 2001 From: ronny.pettersen at telenor.com (ronny.pettersen at telenor.com) Date: Sat, 25 Aug 2001 15:59:48 +0200 Subject: [rt-users] Saving changes in "Jumbo" records empty comment Message-ID: Hi, Using RT-2.0.5. Whenever I save changes using the "Jumbo" form, and not entering any data in the comment-field, an empty comment is recorded. Bug or "feature"? (I'm using IE 5.5SP2). (I haven't defined a signature) This behaviour was removed by doing this change on .../rt2/WebRT/html/Elements/MessageBox 1,2c1 <