[rt-users] How to configure RT2 to Reply?

[Billy Gunn]

I am trying to get replies to work in RT2 with little success.  If I send a
reply and monitor the maillog I can see that no reply is sent (I am not
replying to the user doing the action).  I have seen a large amount of
discussion on this topic in the archives but no solution.  The best I could
find was a response to a similar question by Jesse:

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On Tue, May 22, 2001 at 11:36:53PM -0600, Wozz wrote:
The only scrips is for an autoreply. I may just have had an 'ah-ha' moment.
Is there no default action for when you send a reply?  Do I have to add a
scrip to have reply's sent when I do a reply?

On Wed, May 23, 2001 at 12:57:30AM -0400, Jesse wrote:
Correct. RT2 is rather more configurable than RT1 was.  If you want it to
send
mail, you need to configure it to do so ;)
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When I access the modify scrips page I do not see a condition or action for
reply/respond.  Any suggestion on how to add a scrip to get reply to work?

Thanks,
Billy Gunn