[rt-users] Creating Ticket Externally in RT2

[Jesse]

How directly do you mean? You really really really want to at least use
RT's API to do it ($Ticket->Create).

Failing that, you need to insert things into at least most of the following tables:

        Tickets
        Transactions
        Attachments
        Watchers
        ObjectKeywords



On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote:
> 
> Hey All --
> 
> We do some wacky things with RT where we'd like to be able to create a
> ticket directly in the RT2 database, rather than through e-mail, CLI, or
> web interfaces.
> 
> Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and
> I don't use 'deodorant,' etc....
> 
> What tables do we need to insert into?  I'm thinking Tickets and
> Transactions ought to do it;  any others?  Are there any special gotchas
> on field contents in those tables?
> 
> Any info appreciated.
> 
> Dave
> 
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
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> 
> 
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