[rt-users] One more dumb question...

[David C. Troy]

And then I'll have them out of the way for a couple weeks... :)

I want to customize the look of the Web UI a bit... 'Ticket History' sure
is big, for example.

Where do I do this?  Apologies if this is an RTFM...  I am R'ing the F'ing
M as we speak but don't see it.

Dave

=====================================================================
David C. Troy   [dave at toad.net]                   410-544-6193 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net

On Thu, 2 Aug 2001, David C. Troy wrote:

>
> Yeah, well, pretty directly... Basically I want to create a ticket from an
> ASP script talking to MySQL over MyODBC... yeah, I know, the horror.. :)
>
> I kind of want to know from the database what ticket number I get
> assigned, etc...  getting perl involved on the Win platform gets way too
> silly.  I figured if I could write to the tables directly that would be
> easiest.
>
> I'm thinking Tickets and Transactions will work as a minimal, barebones
> new ticket -- I control the content and it's just piddly text messages, so
> there's not a lot of variability there...  Seem OK?
>
> Dave
>
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
> 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
>
> On Thu, 2 Aug 2001, Jesse wrote:
>
> > How directly do you mean? You really really really want to at least use
> > RT's API to do it ($Ticket->Create).
> >
> > Failing that, you need to insert things into at least most of the following tables:
> >
> >         Tickets
> >         Transactions
> >         Attachments
> >         Watchers
> >         ObjectKeywords
> >
> >
> >
> > On Thu, Aug 02, 2001 at 03:59:15AM -0400, David C. Troy wrote:
> > >
> > > Hey All --
> > >
> > > We do some wacky things with RT where we'd like to be able to create a
> > > ticket directly in the RT2 database, rather than through e-mail, CLI, or
> > > web interfaces.
> > >
> > > Yeah yeah -- I know it's not 'supported' or the 'right way' to do it, and
> > > I don't use 'deodorant,' etc....
> > >
> > > What tables do we need to insert into?  I'm thinking Tickets and
> > > Transactions ought to do it;  any others?  Are there any special gotchas
> > > on field contents in those tables?
> > >
> > > Any info appreciated.
> > >
> > > Dave
> > >
> > > =====================================================================
> > > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > > ToadNet - Want to go fast?                        410-544-1329 FAX
> > > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > >
> > >
> > > _______________________________________________
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> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > "It's buried in the desert, got sand in it, melts Nazis. You know,
> > the Ark of the Covenant"   -- siva
> >
>
>