[rt-users] RE: [rat-users] Urgent problem

[Taylor, Bryant]

David, 
in the main templates (Global) webgui in the autoreply template you can put
a "From:" right before the Subject: 

eg:  From: helpdesk at company.com
Subject:  {$Ticket->Subject}

Atleast that's how I did it and it works great.



-----Original Message-----
From: David C. Troy [mailto:dave at toad.net]
Sent: Tuesday, August 07, 2001 8:12 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Urgent problem



Hey all --

It just came to my attention that my 2.0.4 RT installation is not sending
mail to requestors that is entered in via the web interface.  That is:

 - Requestor sends mail to queue
 - Ticket is opened, autoreply scrip is executed
 - Staff chooses "reply" from Web GUI, enters msg
 - Msg is recorded in DB but not sent to requestor via sendmail

Path to sendmail seems to be right; mail from this machine to same
requestors work OK.  Have not tried 'sendmailpipe' options mostly because
I don't know what that is and have wanted to stick to simplicity first.  I
don't see any logs on what may or may not be happening.

This is RH 7.1 with sendmail 8.11.2.

Other small question: when RT autoreplies, it uses 'RT' as the gecos name
-- can that be changed to something else?  If so, where?

Thanks,
Dave

=====================================================================
David C. Troy   [dave at toad.net]                   410-544-6193 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net


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