[rt-users] nag function, script done

[Steve Poirier]

Hello all,

I just wrote a script that you can add to your crontab for RT2/MySQL to send
a email report to all privileged users who have open tickets.
it's available at:
http://dev.inet-technologies.com/rt2/
File is named open_tickets.tar.gz

Report for users look like this:
>>
You are the owner of these open tickets:

#3705 - Cyberinternautes - Created 2001-08-07 15:56:16
http://rt.my-site.com/Ticket/Display.html?id=3705

#3196 - When you were offline...(via HumanClick) - Created 2001-07-20
15:07:45
http://rt.my-site.com/Ticket/Display.html?id=3196
<<

Global report for the admin look like this:
>>
There is a total of 8 assigned open tickets

steve (steve at inet-technologies.com) has 5 open tickets
marcc (marcc at inet-interactif.com) has 1 open tickets
Robert (rleroux at inet-technologies.com) has 2 open tickets
<<

But of course, you can customize everything..

Regards,
__
Steve Poirier
Project manager
Inet-Technologies inc.