[rt-users] RE: [rt-devel] Email Notification

[Rafael Corvalan]

Hello Todd,
This question is for rt-users, not for rt-devel...
I don't know RT 1.x, but in 2.x just have to add a "Scrip" with the
Condition "On correspond" and launching the Action "Notify Owner" with
the template (for example) "AdminCorrespondence".
You can add scrips configuring the Queue, following the menus:

Configuration->Queues->(Select your Queue)->Scrips

Rafael

-----Original Message-----
From: todd.glasgow at rlxtechnologies.com
[mailto:todd.glasgow at rlxtechnologies.com] 
Sent: lundi, 6. août 2001 15:21
To: rt-users at lists.fsck.com
Cc: rt-devel at lists.fsck.com
Subject: [rt-devel] Email Notification


We are running RT 1.07 with a mysql backend & sendmail.  I am very
limited in my knowledge, so please forgive any obvious ignorance.  When
a client replies to a tkt, it updates RT just fine; however, is there a
way to notify the person assigned to that ticket.  We have found several
times that clients have responded, but their response was overlooked for
hours, sometimes days because the individual assigned to the ticket
never received a notification of any sort.  Has anybody found a way to
incorporate this type of notification? We are not able to monitor RT
7X24, so this is an issue of great concern.

Todd Glasgow

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