[rt-users] $RT::MailCommmand = smtp

Wed Aug 8 11:06:48 EDT 2001

Hi Rafael,
Well i don't really think it's a problem. A lot of our mailing scripts use
sendmail and yes its true, in the header it's always 'apache-user'@localhost
for example, but we don't use nobody for RT.  To not use nobody, what we do
is we run another apache configured on another port with user rt. RT process
are big, and it give us the opportunity to run a standard apache server 80
on this machine that don;t ned to handle RT for each external requests not
related to RT. (I know its bad to not use nobody but the machine is very
secure)
__
Steve Poirier
Inet Technologies Inc.
http://www.inet-technologies.com

----- Original Message -----
From: "Rafael Corvalan" <Rafael.Corvalan at linkvest.com>
To: "Steve Poirier" <steve at inet-technologies.com>
Cc: <rt-users at lists.fsck.com>
Sent: August 8, 2001 03:27
Subject: RE: [rt-users] $RT::MailCommmand = smtp

> Hello Steve,
> "mydomain" was just an example to avoid putting my real domain name. In
> my case you cas replace it with "linkvest.com".
>
> My config.pm is correctly setup, all the e-mail sent go with the "From:"
> field set to "rtXXX at linkvest.com".
> The problem is not the "From:" field that is correctly set by RT, but
> the "MAIL FROM: <...>" in the SMTP connection. sendmail sets the "MAIL
> FROM:" to the username at myhost.mydomain (in my case
> (nobody at rt.linkvest.com), since RT apache runs as "nobody" and the host
> where it runs is "rt.linkvest.com"). There is no way to change this
> unless sendmail is used with the -f parameter. Iy you are root, no
> problem. But if you aren't, some sendmail version correctly sets the
> "MAIL FROM:" in the SMTP connection, but adds a header
> X-Authentication-Warning to tell "hey man, maybe youe are not who you
> tell you are".
>
> Let's take a simple example:
>
> I am the user "rco" loged on "lynx.mydomain.com":
>
> [lynx | rco] ~ > /usr/sbin/sendmail test at sun.com
> From: <dummy at mydomain.com>
> Hello !
> <CTRL-D>
>
>
> The mail is sent to test at sun.com ant it IS from "dummy at mydomain.com".
> But if you sniff the connection, you will see:
>
>
> MAIL FROM: <rco at lynx.mydomain.com>
> <... cutted ...>
> From: <dummy at mydomain.com>
> <... cutted ...>
>
>
>
> That's all....
>
> Cheers
> Rafael
>
> -----Original Message-----
> From: Steve Poirier [mailto:steve at inet-technologies.com]
> Sent: mercredi, 8. août 2001 04:58
> To: Rafael Corvalan
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] $RT::MailCommmand = smtp
>
>
> Wll i think there are some things in your config that are not correctly
> setuop.
>
> We have 8 queues for 8 different products and every replies are sent
> with the correct email corresponding to the queue not
> nobody at mydomain.com. I don't remember when i was configuring the system
> but "mydomain" sounds like a variable that you did not configured.
>
> There is something like this in config.pm:
>
> #This is the default address that will be listed in
> #From: and Reply-To: headers of mail tracked by RT unless overridden #by
> a queue specific address
>
> $CorrespondAddress="RT::rt\@rt2.inet-technologies.com";
>
> $CommentAddress="RT::rtcomment\@rt2.inet-technologies.com";
>
> So if you dont have configured queues, maybe its there you have a
> nobody at mydomain... Read the docs carrefully and go through each lines of
> config.pm to be *sure* everything is configured properly.
>
> Regards,
> __
> Steve Poirier
> Project manager
> Inet-Technologies inc.
>
> ----- Original Message -----
> From: "Rafael Corvalan" <Rafael.Corvalan at linkvest.com>
> To: "Jesse" <jesse at fsck.com>
> Cc: <rt-users at lists.fsck.com>
> Sent: Tuesday, August 07, 2001 3:04 PM
> Subject: RE: [rt-users] $RT::MailCommmand = smtp
>
>
> > You're absolutely right. On the other hand, using sendmail causes the
> > "MAIL FROM" command sent at the beginning of the SMTP connection
> > beeing sent as:
> >
> > MAIL FROM: <nobody at myhost.mydomain.com>
> >
> > if sendmail is not configured otherwise. This should be OK since this
> > is just the "reverse-path" and should be used only to report
> > non-deliveries. The major problem is that some domain (I know some...)
>
> > rejects such messages since myhost.mydomain.com does not resolve on
> > the DNS (myhost is into the company network, and not on the DMZ
> > neither the internet).
> >
> > To correct that problem, I have 2 possibilities:
> >
> > 1) Create an alias on the DNS so "myhost.mydomain.com" have a dummy IP
>
> > address
> > 2) Change the sendmail configuration so the FROM: is another adress
> > (like postmaster at mydomain.com).
> >
> > But as you well suggested, it's better to do one of these things
> > instead of using the smtp method....
> >
> > Rafael
> >
> > -----Original Message-----
> > From: Jesse [mailto:jesse at fsck.com]
> > Sent: mardi, 7. août 2001 20:57
> > To: Rafael Corvalan
> > Cc: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] $RT::MailCommmand = smtp
> >
> >
> > Long long long ago I tested it. and it worked. but a lot has changed
> > since then and I don't know of anyone using it in production.  One
> > thing that worries me about using the 'smtp' transport is that it
> > doesn't really have any sort of graceful way of queueing messages if
> > the server's off line. So there's a greater chance of losing mail.
> >
> >         -j
> >
> >
> > On Wed, Aug 08, 2001 at 12:49:30AM +0800, Rafael Corvalan wrote:
> > > Hello people,
> > > Has someone tested the $RT::MailCommand = 'smtp'?
> > > In fact, if the MailCommand is not sendmail, the $RT::MailParams is
> > > passed as the 2nd argument to Mail::Mailer::new(), but the this
> > > method
> >
> > > requires an array, not a scalar. I didn't went in depth in
> > > Mail::Mailer, so maybe somewhere there is a check and the scalar is
> > > derefernced to get an array. Has someone tried to used the "smtp"
> > method for MailCommand? Thanks Rafael
> > > --
> > >
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> > >
> >
> > --
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> >
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