[rt-users] unable to recieve autoreplies...

[Darrell Hyde]

I have two global Scrips set up. They are:

OnCorrespond NotifyRequestors Correspondence
OnCreate AutoreplyToRequestors Autoreply

The first one works great, but the second one has problems. If I (as the
user that apache runs as) do...

cat /tmp/rttest |/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond

It works perfectly and the address in the From: field gets the Autoreply.
However if I submit the ticket via email, the ticket gets added to the
queue just fine, and I can then reply to that ticket with no problem, but
the auto-reply is never recieved.

The logs are identical in both instances aside from this...

When submitted via the command line (using the command noted above):

Aug  8 08:25:37 moose sendmail[5717]: f78CPbO05717: from=www, size=1169,
class=-60, nrcpts=1, msgid=<rt-8-14.5.85139846429229 at Magpage>,
relay=www at localhost

When submitted via email:

Aug  8 08:25:54 moose sendmail[5725]: f78CPsx05725: from=daemon,
size=1310, class=0, nrcpts=0,
msgid=<200108081225.f78CPsx05725 at moose.magpage.com>,
relay=daemon at localhost

Any ideas would be greatly appreciated. Thanks!

- Darrell