[rt-users] reset ticket ID#?

[Steve Poirier]

Well i don't know your boss, you call tell him that because of : I want the
system to be 100% safe and working properly for the well being of this
company. We made intense testing to simulate real production environement.
And now that the system is ready, we will start with ticket 2000 to keep the
first 2000 for testing purposes if we need adjustments.  You'll save time,
and maybe get a raise ;-)

Anyway good luck with implementation

 (its very easy to set tickets to continue at a higher number).
__
Steve Poirier
Directeur développement / Projet Manager
Inet Technologies Inc.



----- Original Message -----
From: "Martin Hemmings" <mhemmings at trakonic.com>
To: "rt-users-list" <rt-users at lists.fsck.com>
Sent: August 10, 2001 13:31
Subject: RE: [rt-users] reset ticket ID#?


>
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Feargal Reilly
> > Sent: August 10, 2001 2:08 PM
> > To: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] reset ticket ID#?
> >
> >
> > Well actually, if all the transactions are deleted, then the key
> > can be reset no problem.
> > Mehtod varies depending on DB.
>
>
>
> That was my thinking...  if everything is deleted from the database then
> there should be no reason that the ID# doesnt get reset so that the next
> ticket entered starts at 1.   Is this value stored in a variable that I
can
> access and change?
>
> It's not really life-or-death that I get the counter reset to 1... I'm
just
> thinking ahead to when I present this system to the boss, get him to run
> through the steps that it takes to enter a new ticket and wait for the
> inevitable question "if this is ticket number x, what happened to the
other
> x-1 tickets?".  And I know it's going to be asked...
>
> I'm not sure of the steps needed to drop and rebuild the DB now that I've
> got the system running and configured (it was easy to do while I was still
> in the setup phase).  Will I lose my configuration if I do a "make dropdb"
> and "make install" again ?
>
> Martin
>
>
>
>
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