[rt-users] mailgate problem...

[Darrell Hyde]

This was from rt-2.0.1. I've since upgraded to 2.0.4 and I'm still getting
the same error, just on a different line. It appears to be an issue with
how the mail is sent. Here's what I mean:

This session will result in the error being returned to the requestor:

220 X1 NT-ESMTP Server xxx.com (IMail 6.06 111601-1)
helo xxx.com
250 hello xxx.com
mail from: <darrell at xxx.net>
250 ok
rcpt to: <emergency at xxx.com>
250 ok its for <emergency at xxx.com>
data
354 ok, send it; end with <CRLF>.<CRLF>
text
.
250 Message queued

This session however, will result in proper delivery sans error message:

220 X1 NT-ESMTP Server xxx.com (IMail 6.06 111606-1)
helo xxx.com
250 hello xxx.com
mail from: <darrell at xxx.net>
250 ok
rcpt to: <emergency at xxx.com>
250 ok its for <emergency at xxx.com>
data
354 ok, send it; end with <CRLF>.<CRLF>
From: <darrell at xxx.net>
To: <emergency at xxx.com>
Subject: This one will work

text
.
250 Message queued

Including From & To in the body are not required per sendmail's RFC, but
perhaps RT requires them. Also, FYI, the RT isn't running NT as these
logs might lead you to believe, the NT IMail server is our primary MX and
RT's addresses are aliases to the linux box I have RT running on.

- Darrell


On Mon, 13 Aug 2001, Darrell Hyde wrote:

> I'm getting this error returned to some of my users when they create
> tickets via email. Anyone ever sene this before?
>
> The original message was received at Mon, 13 Aug 2001 11:25:33 -0400
> from [x.x.x.x]
>
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action correspond"
>     (expanded from: <emergency at rt.xxx.com>)
>
>    ----- Transcript of session follows -----
> Can't call method "phrase" on an undefined value at
> /usr/local/rt2/bin/rt-mailgate line 616, <STDIN> chunk 8.
> 554 "|/usr/local/rt2/bin/rt-mailgate --queue emergency --action
> correspond"...unknown mailer error 255
>
> Has anyone else seen this?
>
> - Darrell
>
>
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