[rt-users] Mason error

[Miroslav Laus]

Hello,

I finally managed RT2 to work (at least, the web interface shows up
and is working) but:

After an email is received and an ticket is created, my user want to
the ticket from the WebUI. After writing some text and hitting submit
I got "Mason error". It shows up on all actions except the "Take".
What can it be ? make testdeps is OK.

<--snip-->
error while executing /Ticket/Display.html [standard]:
RT::Attachment->Create couldn't, as you didn't specify a transaction
HTML::Mason::Interp::__ANON__('RT::Attachment->Create couldn\'t, as you didn\'t specify a trans...') called at /opt/rt2/lib/RT/Attachment.pm line 104
RT::Attachment::Create('RT::Attachment=HASH(0x90d42d8)', 'TransactionId', undef, 'Attachment', 'MIME::Entity=HASH(0x90cb720)') called at /opt/rt2/lib/RT/Transaction.pm line 348
RT::Transaction::_Attach('RT::Transaction=HASH(0x90d1740)', 'MIME::Entity=HASH(0x90cb720)') called at /opt/rt2/lib/RT/Transaction.pm line 86
RT::Transaction::Create('RT::Transaction=HASH(0x90d1740)', 'Ticket', 1, 'TimeTaken', '', 'Type', 'Correspond', 'Data', ...) called at /opt/rt2/lib/RT/Ticket.pm line 2652
RT::Ticket::_NewTransaction('RT::Ticket=HASH(0x90dcaf8)', 'Type', 'Correspond', 'Data', 'Re: help me^J', 'TimeTaken', '', 'MIMEObj', ...) called at /opt/rt2/lib/RT/Ticket.pm line 1636
RT::Ticket::Correspond('RT::Ticket=HASH(0x90dcaf8)', 'CcMessageTo', undef, 'BccMessageTo', undef, 'MIMEObj', 'MIME::Entity=HASH(0x90cb720)', 'TimeTaken', ...) called at /opt/rt2/lib/RT/Interface/Web.pm line 139
HTML::Mason::Commands::ProcessUpdateMessage('ARGSRef', 'HASH(0x8ff7a34)', 'Actions', 'ARRAY(0x8fd2410)', 'TicketObj', 'RT::Ticket=HASH(0x90dcaf8)') called at /opt/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 90
HTML::Mason::Commands::__ANON__('Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', 'nazdar^M^J', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f698d8)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653
eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', 'HTML::Mason::Component::FileBased=HASH(0x8f698d8)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 316
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)') called at /opt/rt2/WebRT/data/obj/STANDARD/autohandler line 52
HTML::Mason::Commands::__ANON__('Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', 'nazdar^M^J', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x86d1500)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', 'UpdateContent', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653
eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', 'HASH(0x90d4bc8)', 'HTML::Mason::Component::FileBased=HASH(0x86d1500)', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 159
eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 159
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', '/Ticket/Display.html', 'Status', 'new', 'UpdateSubject', 'Re: help me', 'UpdateTimeWorked', '', ...) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0x86cce98)', 'Apache=SCALAR(0x903bd2c)', 'HTML::Mason::Request::ApacheHandler=HASH(0x90d4c6c)', undef) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 560
eval {...} called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x86cce98)', 'Apache=SCALAR(0x903bd2c)') called at /opt/rt2/bin/webmux.pl line 158
RT::Mason::handler('Apache=SCALAR(0x903bd2c)') called at /dev/null line 0
eval {...} called at /dev/null line 0
<--/snip-->


Thanks for any idea, bye!

Mirek