[rt-users] Changing From: header to Queue description

[matthew zeier]

Oh?

Can someone show me an example?

Thanks.


----- Original Message -----
From: "Jesse Vincent" <jesse at bestpractical.com>
To: "matthew zeier" <matthew.zeier at thirdcoast.net>
Cc: <rt-users at lists.fsck.com>
Sent: Friday, August 17, 2001 3:41 PM
Subject: Re: [rt-users] Changing From: header to Queue description


> Well, the simple way to deal would be to override it with a From: header
> in your templates.
>
>
>
> On Fri, Aug 17, 2001 at 02:04:01PM -0700, matthew zeier wrote:
> >
> > Pre 2.0.5p3, someone posted a patch to
/opt/rt2/lib/RT/Action/Autoreply.pm
> > to change the from header to the Queue name.
> >
> > In my environment, I changed that to use the Queue description (since
> > management wants a much longer From header than makes sense for a queue
> > name).
> >
> > unless ($self->TemplateObj->MIMEObj->head->get('From')) {
> >     my $friendly_name=$self->TransactionObj->CreatorObj->RealName;
> >
> >     my $from_addr=$self->TicketObj->QueueObj->Description();
> >     $self->SetHeader('From', "$from_addr <$replyto>");
> >
> > }
> >
> > In 2.0.5, this patch was put in.  Can this be a configurable option?
> >
> > - mz
> >
> >
> >
> > --
> > matthew zeier - "In mathematics you don't understand things.  You just
> > get used to them." - John von Newmann
> >
> >
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
>