[rt-users] cleaning up resolved messages.

[Steve Poirier]

Hello this is "not recommended" but , we wrote a script to do this because
we also delete tickets due to our high ticket volume.

I wrote a script that delete dead tickets from the database. What you can do
for example is  to do a search on resolved tickets that are 1 month old and
to do a mass update on them and set status to dead.

Then you just run this script and it delete all the tickets.

Script is available at:
http://dev.inet-technologies.com/rt2/

__
Steve Poirier
Directeur développement / Project Manager
Inet-Technologies inc.

----- Original Message -----
From: "Matthew Frick" <mfrick at learnedsolutions.com>
To: "rt-users" <rt-users at lists.fsck.com>
Sent: Monday, August 20, 2001 9:15 PM
Subject: [rt-users] cleaning up resolved messages.


> I did post this before but no response was recieved so I thought I would
try
> again incase it was missed over your weekend.
>
> How do you guys go about purging resolved messages?
>
> ie. we want to keep them on the system for an arbitrary period of time and
> then remove them so the resolved list is not toooo huge.
>
>
>
>
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