[rt-users] Re: [rt-devel] Open from Resolved.

[Steve Poirier]

Make sure you have correct policies set for everyone and requestors.

For us it works:
Group rules:

Everyone:
CreateTicket
 CommentOnTicket
 ReplyToTicket
 ModifyTicket

Requestor:
CreateTicket
 CommentOnTicket
 ReplyToTicket
 ModifyTicket

__
Steve Poirier
Directeur développement / Project Manager
Inet-Technologies inc.

----- Original Message -----
From: "Neil H." <neil-list at hostmysite.com>
To: <rt-devel at fsck.com>
Sent: Thursday, August 23, 2001 11:24 AM
Subject: [rt-devel] Open from Resolved.


> I am having tickets that are resolved however when someone replies back to
> it, it doesn't go from resolved back to open.  I can't really find any
> pattern but is there a known bug?
>
> Thanks,
>
> Neil
>
>
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