[rt-users] Proper token for an email responder

[Jesse Vincent]

On Thu, Aug 30, 2001 at 06:05:08PM -0300, Adams, Gavin wrote:
> We're having a blast with rt (cust svc isn't), but one thing we've run

Meaning that customer service is having issues with RT? What sort of issues?

> into is that when a ticket is opened and the emails start flying back
> and forth, the "To:" line is from the rt queue (as expected). However,
> if a user doesn't have a signature in the message of his body, via email
> there is no way to know who sent the mail. With 5 or 6 cc's on a ticket,
> this gets confusing.
> 
> Is there a token I could use in a correspondence template to indicate
> the contents of the "To:" line in the message header?

Do you mean the From: header?

What I'd recommend is to have the first line of your template be

RT-Sender: {$Transaction->CreatorObj->EmailAddress}

(note that you need two newlines between headers in the template
and the message body.



> Cheers,
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
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