[rt-users] Mail loop

[Steve Poirier]

Hello All,

We once again falled on a rt loop battle. I have a cron job backing up the
db every hours, but this time, i did not need to use it. My disk filled up
before the db was broke with an oversized table and we backup emails on an
imap account in case of rt crash.

Now, i need to know if there is any way, to stop autoresponding for a
auto-responder war. For example, can we stop RT recording correspondence for
a ticket after 50 attachments ?

Any hints, suggestions?

Best regards,
__
Steve Poirier
Directeur développement / Project Manager
Inet-Technologies inc.