[rt-users] RT HeadsUp, a quick statistical view for administrators.

[Karel P Kerezman]

On 28 Aug 2001 16:58:18 -0400, Jesse Vincent wrote:
> As an example of how easy it is to concoct RT statistical reports, I've built
> a basic statistical view of the RT database modeled on Teo's stats CGI.

And it looks and works great IF you have at least one "new" ticket. If
there are no "new" tickets, you get a Mason error screen. (Very
neat-looking, I might point out, but still an error.)

Most days I don't have any tickets marked as new, since I have my small
band of merry men trained to set "open" when they create tickets via the
web UI. Larger shops probably don't run into this problem, of course. =)

One of these days when I'm feeling frisky I'll prettify the display
(links, graphics, blah blah blah) but it'll do for a start. This should
help going into budget talks with the PHB set...

-- 
Karel P Kerezman, IS Admin Entercom Portland - http://zero.kgon.com

If you find yourself in a hole, the first thing to do is stop diggin'.