[rt-users] Mail to ticket number

Jesse Vincent jesse at bestpractical.com
Sun Dec 2 14:30:30 EST 2001

Well, you happen to be in luck. I ended up dropping just that 
functionality into the codebase the other night for a friend.  

It works as alias+1234 at domain, but pretty much any MTA should
be able to do the rewriting you want to get 1234 at domain.

The code is in CVS, but the patches you want are:

    if ($flag eq '--ticket-id-from-extension') {
           $TicketId = $ENV{'EXTENSION'};


    if (($flag eq '-q') or ($flag eq '--queue')) {
    	$Queue = shift @ARGV;

	$TicketId = ParseTicketId($Subject) unless ($TicketId);

instead of 

	$TicketId = ParseTicketId($Subject);

On Sun, Dec 02, 2001 at 12:45:48PM +0100, Julian Hein wrote:
> Hi,
> I would like to implement a solution in rt2 that allows users to send
> mail to a ticket number directly, e.g. 9999 at rt.domain.com. Does anybody
> know a solution for that or has a hint for me?
> Thanks, Julian
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

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