[rt-users] newby help

Mole mole at zebra.co.uk
Mon Dec 3 09:59:34 EST 2001

















Hi ,
	I've just installed RT and having trouble getting working if I enter a 
username and password form the initial login screen I get the following error

RT version is 2.09

any helpful pointers gratefully accepted

Kind regards
Caroline




raw error: 

error while executing /autohandler:
Can't call method "SimpleQuery" on an undefined value at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 788.
 HTML::Mason::Interp::__ANON__('Can\'t call method "SimpleQuery" on an 
undefined value at /usr/l...') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 788
 DBIx::SearchBuilder::Record::_LoadFromSQL('RT::CurrentUser=HASH(0x81fdc38)', 
'SELECT * FROM Users WHERE Name = ?', 'root') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 719
 DBIx::SearchBuilder::Record::LoadByCols('RT::CurrentUser=HASH(0x81fdc38)', 
'Name', 'root') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record/Cachable.pm line 71
 DBIx::SearchBuilder::Record::Cachable::LoadByCols('RT::CurrentUser=HASH(0x81f
dc38)', 'Name', 'root') called at 
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 688
 DBIx::SearchBuilder::Record::LoadByCol('RT::CurrentUser=HASH(0x81fdc38)', 
'Name', 'root') called at /rt/opt/lib/RT/CurrentUser.pm line 185
 RT::CurrentUser::Load('RT::CurrentUser=HASH(0x81fdc38)', 'root') called at 
/rt/opt/WebRT/data/obj/autohandler line 43
 HTML::Mason::Commands::__ANON__('pass', 'xxxxxx', 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Component.pm line 131
 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d09e50
)', 'pass', 'xxxxxx, 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm line 653
 eval {...} called at /usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm 
line 653
 HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x81b896
8)', 'HASH(0x81fdd70)', 'HTML::Mason::Component::FileBased=HASH(0x8d09e50)', 
'pass', 'xxxxxx', 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm line 159
 eval {...} called at /usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/Request.pm 
line 159
 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x81b896
8)', '/index.html', 'pass', 'xxxxxx, 'user', 'root') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 914
 HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH
(0x8ce2784)', 'Apache=SCALAR(0x8ce2574)', 
'HTML::Mason::Request::ApacheHandler=HASH(0x81b8968)', undef) called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 560
 eval {...} called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 560
 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0
x8ce2784)', 'Apache=SCALAR(0x8ce2574)') called at 
/usr/lib/perl5/5.6.1/i386-linux/HTML/Mason/ApacheHandler.pm line 1037
 HTML::Mason::ApacheHandler::handler('Apache=SCALAR(0x8ce2574)') called at 
/dev/null line 0
 eval {...} called at /dev/null line 0




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