[rt-users] Limiting SPAM into rt2 system.

Christian Gilmore cgilmore at tivoli.com
Mon Dec 3 18:47:04 EST 2001

This suggestion will obviously not be applicable to all (many?)
situations, but if you have your users' information be available in an
external datasource such as LDAP, you can simply define the
$LookupSenderInExternalDatabase and $SenderMustExistInExternalDatabase
options in config.pm. This setting ensures that only tickets are created
for known (to your external datasource) users. Otherwise, the incoming
request will bounce with the AutoRejectRequest template, if defined, or a
generic response.


Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

More information about the rt-users mailing list