What kind of keyword should I use to update 'worked time' of ticket through CVS in log? 'RT-Worked: xxxx' doesn't worked ;-) ERROR: couldn't find a keyword selection matching 'Worked' Sergey. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20011205/a9b35ac7/attachment.htm>