[rt-users] Seding replys to tickets
bgeraldo at sockeye.com
Mon Dec 10 15:19:17 EST 2001
My question has to do with how RT acts when a reply is sent out on an
open ticket. When I open a ticket, there is a message sent out saying
that the ticket has been opened and tells me the ticket number that is
has been assigned. The default message says:
"Please include the string:
[Sockeye Networks #33]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message."
Does this mean that RT will take a message who's subject line contains
the "Re:" tag and a ticket number, and automatically append the message
to that ticket? Is this the defualt functionality or do certain scrips
or settings need to be in place?
Bolivar Geraldo (Junior)
E-mail: bgeraldo at sockeye.com
Pager: bgeraldo-pager at sockeye.com
Sockeye Networks, Inc.
275 Grove St., Suite 1-120
Newton, MA 02466-2272
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