[rt-users] Create ticket slow

[David Fletcher]

From: "Jesse Vincent" <jesse at bestpractical.com>

> Next question. what MTA are you using? What are your MTA options
> set in the RT config file?

Exim.


# {{{ Outgoing mail configuration

#$MailAlias is a generic alias to send mail to for any request
#already in a queue.

#RT is designed such that any mail which already has a ticket-id associated
#with it will get to the right place automatically.

#This is the default address that will be listed in
#From: and Reply-To: headers of mail tracked by RT unless overridden
#by a queue specific address

$CorrespondAddress='RT::CorrespondAddress.not.set';

$CommentAddress='RT::CommentAddress.not.set';


#Sendmail Configuration

# $MailCommand defines which method RT will use to try to send mail
# We know that 'sendmail' works fairly well.
# If 'sendmail' doesn't work well for you, try 'sendmailpipe'
# But note that you have to configure $SendmailPath and add a -t
# to $SendmailArguments

$MailCommand = 'sendmail';

# $SendmailArguments defines what flags to pass to $Sendmail
# assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand
above.
# If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments

# These options are good for most sendmail wrappers and workalikes
$SendmailArguments="-oi";

# These arguments are good for sendmail brand sendmail 8 and newer
#$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";

# If you selected 'sendmailpipe' above, you MUST specify the path
# to your sendmail binary in $SendmailPath.
# !! If you did not # select 'sendmailpipe' above, this has no effect!!
$SendmailPath = "/usr/sbin/sendmail";

# RT can optionally set a "Friendly" 'To:' header when sending messages to
# Ccs or AdminCcs (rather than having a blank 'To:' header.
# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
# If you are using sendmail, rather than postfix, qmail, exim or some other
MTA,
# you _must_ disable this option.

$UseFriendlyToLine = 1;





>
>
> On Fri, Dec 14, 2001 at 09:38:04AM -0500, David Fletcher wrote:
> >
> > ----- Original Message -----
> > From: "Jesse Vincent" <jesse at bestpractical.com>
> >
> > > How much ram do you have?
> > 384 MB
> > (Just upgraded from 128MB with no appreciable difference.  Currently
free
> > ram is running at about 250MB.)
> >
> >
> > > Which database is RT talking to?
> > MySQL
> >
> > > Are you using mod_perl or fastcgi?
> > mod_perl
> >
> > > What OS are you running on?
> > Debian Linux
> >
> > > CPU seems to sit there high or low?
> > CPU bumps up to about 20-30% usage (mostly Apache) for one or two
seconds,
> > then settles back down to almost nothing for 25-30 seconds (97-99% idle)
> > then apache bumps it back up to about 20% as it feeds the results to the
> > browser.
> >
> >
> > More info:  This seems to be queue specific.  The queue we're talking
about
> > currently has about 225 tickets.  A new queue with only 3 or 4 tickets
> > allows ticket creation in 3 seconds. (Our highest ticket # is 433)
> >
> >
> >