[charl at infosat.net: [rt-users] Mangling support addresses]

Teo de Hesselle teo.dehesselle at uts.edu.au
Mon Dec 31 19:40:35 EST 2001

On Mon, Dec 31, 2001 at 04:03:31PM +0200, Charl Matthee wrote:

> We essentially have several support queues that are bound to different
> domains. Company policy dictates that correspondence with an outside party
> must take place via the support at domain role account.
> Can one do this easier in RT2 natively?

Someone else will have to comment on what will happen to RT when it gets
a reply to ticket #n in queue B, and support at domain actually routes into
"--action correspond --queue A"...

Have you considered doing this in the MTA instead? Personally I have postfix
rigged to translate tdehesse at laptop.dept.org.edu.au into the 'official'
firstname.lastname at org.edu.au address... This could definitely solve your
problem, and doesn't require any RT hacking.

Postfix config available on request.

Of course, I also use 'sed' as our RT mailer - but that's a whole 'nother

Teo de Hesselle,                                       Mary had a little lamb.
                                                      She shot it in the head.
Unix Systems Administrator,                     Now it goes to school with her
University of Technology, Sydney.                   Between two bits of bread.

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