From russj at dimstar.net Thu Feb 1 00:39:16 2001 From: russj at dimstar.net (Russ Johnson) Date: Wed, 31 Jan 2001 21:39:16 -0800 Subject: [rt-users] RT statistics In-Reply-To: Message-ID: Just so everyone knows, I've sent the modified script to both Jesse and Kent. One way or another, it should get posted. Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 > -----Original Message----- > From: rt-users-admin at lists.fsck.com > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Russ Johnson > Sent: Tuesday, January 30, 2001 8:03 PM > To: rt at ghost.ntelos.net > Cc: rt-users at lists.fsck.com > Subject: RE: [rt-users] RT statistics > > > If anyone is interested, I've modified both versions of rtstats > to use .png > files instead of .gif. > > Since newer versions of the gd library don't support gif (copyright and > royalty problems) anyone running versions of gd dating from about > beginning > to mid last year won't be able to use the gif version. > > Let me know how to get them to you, and I'll send them. I'd rather do this > once, so if Jesse will host them, I can just send them to him. > > Russ Johnson > Stargate Online > > http://www.dimstar.net > telnet://telnet.dimstar.net > ICQ: 3739685 > > > -----Original Message----- > > From: rt-users-admin at lists.fsck.com > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse > > Sent: Monday, January 22, 2001 5:36 PM > > To: rt at ghost.ntelos.net > > Cc: rt-users at lists.fsck.com > > Subject: Re: [rt-users] RT statistics > > > > > > As far as I know, nobody has yet done a "heavyweight" RRDtool backed RT > > stats package. there are a couple in ftp.fsck.com/pub/rt/contrib/ > > My favorite one is rtstats.zip. It generates html and graphs. > > > > I've actually hacked on rtstats.zip a bit to add a few graphs > > and generalize a bit of the code. you can get my variant from: > > http://www.fsck.com/~jesse/projects/rtstats-jesse.tar > > > > If it has issues, ask me or RT users, rather than troubling the original > > author, who shouldn't be forced to deal with my hacks ;) > > > > -jesse > > > > On Mon, Jan 22, 2001 at 06:28:35PM -0500, rt at ghost.ntelos.net wrote: > > > Hey RTers, > > > I was wondering if anyone had experimented with any sort of > statistical > > > data from RT. For example, if I wanted to see how many tickets were > > > created in a particular queue for a month or if I wanted to > see how many > > > tickets a user had opened, closed, commented on, etc. I was > wondering if > > > anyone had done any work with something like RRDtool with a > > cricket front > > > end or if there was a better way to graph the use of RT. Just a side > > > project that may impress my manager to stick with opensource vs. a > > > commercial replacement in the future. > > > > > > Thanks, > > > > > > Ashby Gochenour > > > NTELOS > > > NOC > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > pretty soon we're going to HAVE to have hypertext mail! > > --Tim Berners Lee. (8 Jan 1993 on www-talk) > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From rt-id-45 at lists.lorens.org Thu Feb 1 04:10:35 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Thu, 1 Feb 2001 10:10:35 +0100 Subject: [rt-users] RT questions (status of RT2) In-Reply-To: <20010131223615.F1231@pallas.fsck.com> References: <20010201092412sakou@mail.jp.fujitsu.com> <20010131223615.F1231@pallas.fsck.com> Message-ID: <20010201101035.A21340@apex.lorens.com> On Wed, Jan 31, 2001 at 10:36:15PM -0500, Jesse wrote: > On Thu, Feb 01, 2001 at 09:24:12AM +0900, sakou at jp.fujitsu.com wrote: > > 3.Is it possible to add a new field to form of a bug report? (ex. FREQUENCY,VERSION,,,) > There isn't really an easy way to do this in RT1. RT2 has support for things > like this. This is currently the major obstacle I have to adopting RT1. Ummm... how stable is RT2? :-) I've looked at the buglist, and I don't see any real showstoppers. However, a lot of the bugs are not not really clear to someone (like me) who isn't current on the development. Is there an update to be made to the "status.html" page? Any idea on when RT2 will be feature complete? Will there be a non-"feature complete" release which will have bugfixes? In short (and now I'm not asking Jesse to commit to anything, but only for the opinions of people who test/use RT2), if I also save all incoming and outgoing mail to a seperate maildir, what are the risks I'm taking in using RT2 in a *big* production environment that desperately needs a request tracker? BTW, slight feature request (for RT3 ;-)): I think it would be nice, when you're consulting things in one queue, to have the default selection of "New ticket" set to the queue you're on. -- #include Lorens Kockum From jesse at fsck.com Thu Feb 1 15:27:51 2001 From: jesse at fsck.com (Jesse) Date: Thu, 1 Feb 2001 15:27:51 -0500 Subject: [rt-users] RT questions (status of RT2) In-Reply-To: <20010201101035.A21340@apex.lorens.com>; from rt-id-45@lists.lorens.org on Thu, Feb 01, 2001 at 10:10:35AM +0100 References: <20010201092412sakou@mail.jp.fujitsu.com> <20010131223615.F1231@pallas.fsck.com> <20010201101035.A21340@apex.lorens.com> Message-ID: <20010201152751.B12340@pallas.fsck.com> On Thu, Feb 01, 2001 at 10:10:35AM +0100, Lorens Kockum wrote: > This is currently the major obstacle I have to adopting RT1. > Ummm... how stable is RT2? :-) I use it daily. and it's actually feeling pretty solid these days. There's a bit of robustifaction that needs to happen to the mail gateway to make _absolutely sure_ we don't lose any mail. > I've looked at the buglist, > and I don't see any real showstoppers. However, a lot of the > bugs are not not really clear to someone (like me) who isn't > current on the development. The closest things to showstoppers right now are the fact that an administrator who isn't careful can still break referential integrity on some database objects. Big impediments to day-to-day use include the fact that merge hasn't been implemented yet, and that RT still does all its time handling in GMT. Ivan's been hacking on an RT1 import tool, but it's not quite there yet. (though this isn't an issue for you) > Is there an update to be made to > the "status.html" page? Yep. I've been a bit busy with other things. Sorry about that. > Any idea on when RT2 will be feature complete? That day gets closer and closer. I'm hoping to get alpha 4 out the door next week. That should have a fully functional admin cli and fixes for the nastiest of the bugs I know about right now (the ref. integrity stuff) > Will there be a non-"feature complete" release which > will have bugfixes? The goal of each milestone release is to be more stable and complete than the last. Generally, the point releases between each milestone have improved stability too. > In short (and now I'm not asking Jesse to commit to anything, > but only for the opinions of people who test/use RT2), if I also > save all incoming and outgoing mail to a seperate maildir, what > are the risks I'm taking in using RT2 in a *big* production > environment that desperately needs a request tracker? If you're the daring sort, you probably want to save copies of all incoming and outgoing mail _and_ turn on SQL logging on your mysql instance. If you do that, you should be pretty ok. > BTW, slight feature request (for RT3 ;-)): I think it would be > nice, when you're consulting things in one queue, to have the > default selection of "New ticket" set to the queue you're on. Getting a bunch of the web ui's selectors, etc to have 'sticky' preferences within a session shouldn't actually be too hard :) if you're really interested, I can give you pointers and will take a patch ;) Hope this answers some of your questions. Jesse > -- > #include Lorens Kockum > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. From matthew at ensim.com Thu Feb 1 20:29:37 2001 From: matthew at ensim.com (Matthew Feinberg) Date: Thu, 1 Feb 2001 17:29:37 -0800 Subject: [rt-users] Remove Headers from Email Message-ID: <9AC41B8C4781464695BB013F106FCA31DD4228@nasdaq.ms.ensim.com> Hello, I am new to RT and have been making many modifications to the UI.. The last thing I can not figure out is how to remove the unwanted headers from the emails. How do I get rid if this? --- Headers Follow --- Buch of stuff here bla bla bla Matthew Feinberg Manager of Customer Advocacy, Technical Services Ensim - http://www.ensim.com Direct: 408-745-3371 From rt-id-45 at lists.lorens.org Fri Feb 2 05:46:06 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Fri, 2 Feb 2001 11:46:06 +0100 Subject: [rt-users] RT questions (status of RT2) In-Reply-To: <20010201152751.B12340@pallas.fsck.com> References: <20010201092412sakou@mail.jp.fujitsu.com> <20010131223615.F1231@pallas.fsck.com> <20010201101035.A21340@apex.lorens.com> <20010201152751.B12340@pallas.fsck.com> Message-ID: <20010202114606.A10277@apex.lorens.com> On Thu, Feb 01, 2001 at 03:27:51PM -0500, Jesse wrote: > On Thu, Feb 01, 2001 at 10:10:35AM +0100, Lorens Kockum wrote: > > This is currently the major obstacle I have to adopting RT1. > > Ummm... how stable is RT2? :-) > I use it daily. and it's actually feeling pretty solid these days. That's nice. > There's a bit of robustifaction that needs to happen to the mail > gateway to make _absolutely sure_ we don't lose any mail. OK. > > I've looked at the buglist, > > and I don't see any real showstoppers. However, a lot of the > > bugs are not not really clear to someone (like me) who isn't > > current on the development. > > The closest things to showstoppers right now are the fact that > an administrator who isn't careful can still break referential integrity > on some database objects. Just have to be careful, then :-) > Big impediments to day-to-day use include the fact that merge > hasn't been implemented yet, That's very probably a showstopper for me :-( Absence on incident merging is the major problem with the system we have today. Can't supertickets and subtickets be used to work around that? > and that RT still does all its time handling in GMT. Haven't really seen the need for time handling yet, so that's cool. > Ivan's been hacking on an RT1 import tool, but it's not quite > there yet. (though this isn't an issue for you) Would be if I decided to run with RT1 until merge comes around :-) > > Is there an update to be made to the "status.html" page? > Yep. I've been a bit busy with other things. Sorry about that. Don't be! I'm sure everybody prefers (say) a bug less in RT to an up-to-date status page :-) Gee, next you'll be saying people have expectations of you and of a project they haven't paid for ;-) > > Any idea on when RT2 will be feature complete? > > That day gets closer and closer. I'm hoping to get alpha 4 out the door > next week. That should have a fully functional admin cli and fixes > for the nastiest of the bugs I know about right now (the ref. integrity > stuff) OK, but not the merge? > Hope this answers some of your questions. More so than I dared hope :-) -- #include Lorens Kockum From rpash at amnetus.com Fri Feb 2 08:41:40 2001 From: rpash at amnetus.com (Rob Pash) Date: Fri, 02 Feb 2001 08:41:40 -0500 Subject: [rt-users] New install of RT Message-ID: <4.3.2.7.2.20010202083829.00b68cb8@mail.amnetus.com> I am a bit confused on how to install the mysql-modules. I installed the Mysql 3.23 rpm and installed the mysql-modules rpm. No where did it ask me if I wanted to install the MysqlPerl emulation. How do I get to that option? ------------------------------------------------- Robert Pash Systems Engineer Amnet Co. 6051 SW 45th Street Davie, Florida 33314 Phone # 954-327-9949 Fax # 954-327-2389 ------------------------------------------------- From mis at jdcc.net Fri Feb 2 15:13:35 2001 From: mis at jdcc.net (Anthony Hardy) Date: Fri, 02 Feb 2001 14:13:35 -0600 Subject: [rt-users] Timestamp incorrect Message-ID: <3A7B14EF.A8755A74@jdcc.net> The timestamp on my tickets is incorrect. the hardware clock and system clock are correct (both EST USA). We are -6 hours off of GMT and the timestamps are GMT . . I'm running RH6.2, mysql 3.23.14-1, and start RT with 1.0.5 and just upgrade seemlessly to 1.0.7. is it a mysql problem or an RT issue with my system? Thanks! Anthony From stephen at acgroup.ucsc.edu Fri Feb 2 15:21:42 2001 From: stephen at acgroup.ucsc.edu (stephen at acgroup.ucsc.edu) Date: Fri, 2 Feb 2001 12:21:42 -0800 (PST) Subject: [rt-users] Timestamp incorrect In-Reply-To: <3A7B14EF.A8755A74@jdcc.net> Message-ID: Sounds like you have TZ on your system defined as NULL...??? On Fri, 2 Feb 2001, Anthony Hardy wrote: > The timestamp on my tickets is incorrect. the hardware clock and system > > clock are correct (both EST USA). We are -6 hours off of GMT and the > timestamps are GMT . . > > I'm running RH6.2, mysql 3.23.14-1, and start RT with 1.0.5 and just > upgrade seemlessly to 1.0.7. > > is it a mysql problem or an RT issue with my system? > > Thanks! > > Anthony > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From tjagger at overland.net Fri Feb 2 20:40:32 2001 From: tjagger at overland.net (Todd Jagger) Date: Fri, 02 Feb 2001 19:40:32 -0600 Subject: [rt-users] RT and Irix 6.5 Message-ID: <5.0.2.1.2.20010202193627.00ad4f00@mail.overland.net> Is anyone here running RT under Irix? Could you share any tips and pointers in getting it installed? I'm trying to install it on an SGI and running in to roadblocks in compiling Digest:MD5. It won't compile under gcc - seems to be looking for the SGI (paid) cc compiler. Any help is appreciated. Thanks, TJ From johnny at anodns.com Fri Feb 2 23:33:03 2001 From: johnny at anodns.com (johnny) Date: Sat, 03 Feb 2001 04:33:03 GMT Subject: [rt-users] RT 1.0.2 working with qmail? Message-ID: <20010203043303.1445.qmail@mail.8toinfinity.net> Hi, I have problem with RT 1.0.2. Everything is okie (web interface), except the mail part, which RT cannot be reach by email. I see the configuration part, where there is sendmail option (and i know RT is working with Sendmail). Since i am using qmail, how can i make RT work? Any advice? Should i recompile RT? Inside the makefile, thereis option for Mail and MailOption. Should i change to qmail and what is the equivalent for qmail? Is there any archives that i can access? i think this question must be asked before. Thanks for your kind attention. Regards, Johnny From johnny at anodns.com Sat Feb 3 00:01:24 2001 From: johnny at anodns.com (johnny) Date: Sat, 03 Feb 2001 05:01:24 GMT Subject: [rt-users] Re: RT 1.0.2 working with qmail? In-Reply-To: <20010202234223.J24549@blank.org> References: <20010203043303.1445.qmail@mail.8toinfinity.net> <20010202234223.J24549@blank.org> Message-ID: <20010203050124.2933.qmail@mail.8toinfinity.net> I did that already. but seems RT didn't receive the request and RT also didn't send out the email when receive an request ( i create request via web interface). regards, Johnny Nathan J. Mehl writes: > In the immortal words of johnny (johnny at anodns.com): > > > > I have problem with RT 1.0.2. > > Everything is okie (web interface), except the mail part, which RT cannot > > be reach by email. > > I see the configuration part, where there is sendmail option (and i know RT > > is working with Sendmail). > > Since i am using qmail, how can i make RT work? > > Any advice? > > Should i recompile RT? > > Inside the makefile, thereis option for Mail and MailOption. > > Should i change to qmail and what is the equivalent for qmail? > > Is there any archives that i can access? i think this question must be > > asked before. > > Using qmail with RT is pretty straight forward. You just do the > (simple) mental work of translating RT's suggested /etc/alias entries > into /var/qmail/alias/.qmail files. > > As I recall, no other changes were necessary. > > -n > > ------------------------------------------------------------ > "just remember -- you don't have to love yourself, you can just hate a lot of > other people and then grade yourself on the curve." (--x. trapnel, via echo) > ------------------------------------------------ From Adam.Clarke at StrategicData.com.au Sat Feb 3 00:49:53 2001 From: Adam.Clarke at StrategicData.com.au (Adam Clarke) Date: Sat, 3 Feb 2001 16:49:53 +1100 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <20010203043303.1445.qmail@mail.8toinfinity.net> <20010202234223.J24549@blank.org> <20010203050124.2933.qmail@mail.8toinfinity.net> Message-ID: <002001c08da5$223d8030$0100a8c0@strategicdata.com.au> You'll want to use the qmail sendmail wrapper and also use the reduced sendmail options as commented in the Makefile (probably the config .pm also) CHeers > I did that already. but seems RT didn't receive the request and RT also > didn't send out the email when receive an request ( i create request via > web interface). > From Andreas.Hofmeister at pyramid.de Sat Feb 3 00:51:56 2001 From: Andreas.Hofmeister at pyramid.de (Andreas Hofmeister) Date: Sat, 03 Feb 2001 06:51:56 +0100 Subject: [rt-users] About rt2 ... Message-ID: <3A7B9C7C.42D761D0@pyramid.de> Hi, first of all I want to thank you for this piece of software. We run RT since about 4 months and it works great. So I was curious about RT2 and the new features and I had a look on the RT2 installation running at your site. All in all it looks very promising, just some sugestions and critics... The start page is a good idea. It gives a better overview about the tickets assigned to a developer/supporter. I just missed the priority in the listing. If i also could add customized queries into the "Find open tickets"-box it was nearly perfect. The search result page is somewhat better readable, on the other hand i have only 12 request on one page. If you would use abbreviations for week, month and day and remove the "ago" there was not that much wasted space. ("ago" is redundant anyway ... or or could rt2 _realy_ show future bugs so i could fix them tody? was realy great ;-)...) The "Take" link is very usefull for our development staff because they usually take requests from their queue, Our helpdesk is organized so that there is one person who assigns the tickets to to the supporters. Maybe his job was a little easier if he could assign tickets by a "click" into the owner column. Oh, and I realy missed the "refresh" for the search results ... and will the "sort" buttons come back ? The "ticket page" looks somewhat screwd up. Maybe the various info boxes could be more compact? For example, the transaction entries in RT2 don't show much more infos than those in RT1, but they take much more space. Some informations about the users organisation was usefull. In some cases we have more than one contact person in an organization, all may submit requests to our queues. How about that: you could show just ticket counts for the user and for his organisation, the counters then could be links to the search list. Can I use (or missuse ?) the address database for some sort of simple mailing lists? Can I add groups as queue members? If so, i could set up for example a group "Beta tester" and then create a request in that queue whenever we have a new beta package ready for download. Responses to this "request" would would be assigned to the right ticket ... even our sales department would love you for that .... Finaly some ideas for rt3 ,,, It was usefull if we could link a ticket to a system to get a problem history of that system. This would also help to find informations like modem numbers or hardware infos for that machine. The new address informations would make it possible to implement some telephony support. There could be a little program on the helpdesk peoples computer that monitors their telphone for incoming calls one could use a modem or an isdn card for this). This program could ask the browser running on the same workstation to display a page containing the infos about the caller, show his/her open tickets and would allow to create a new new request in a queue. There should be some sort of prefix matching for the number, so that we could find a record even if the caler calls from a diffrent telephone branch in his/her company. For example we have the number +49 761 123 456 for a person X in the database but the call comes from +49 761 123 478. We would then try to match +49 761 123 478% , +49 761 123 47%, +49 761 123 4% and +49 761 123% . Internal numbers are usually at most 5 digits long, therefor we could stop searching after that number of digits ... Real great work so far ! Ciao Andreas From forrestc at imach.com Sat Feb 3 01:51:05 2001 From: forrestc at imach.com (Forrest W. Christian) Date: Fri, 2 Feb 2001 23:51:05 -0700 (MST) Subject: [rt-users] Patch to un-stall tickets when email is responded to? Message-ID: I just discovered that tickets don't switch from stalled to open when an email is received. Is there a patch floating around to "fix" this before I go digging? Thanks. - Forrest W. Christian (forrestc at imach.com) AC7DE ---------------------------------------------------------------------- iMach, Ltd., P.O. Box 5749, Helena, MT 59604 http://www.imach.com Solutions for your high-tech problems. (406)-442-6648 ---------------------------------------------------------------------- From rip at devco.net Sat Feb 3 03:45:22 2001 From: rip at devco.net (R.I.Pienaar) Date: Sat, 3 Feb 2001 10:45:22 +0200 Subject: [rt-users] areas Message-ID: <20010203104522.H70815@devco.net> hi, We are new users of RT and so far it looks really nice, I have a question though. In a queue I have some sub areas, is it possible to create templates for each are or is the template applicable to the queue and all its areas only? thanks -- R.I.Pienaar - rip at devco.net This isn't life in the fast lane, it's life in the oncoming traffic. -- (Terry Pratchett, alt.fan.pratchett) Sent from: http://users.devco.net/~rip/?loc=-33.7999,18.4667 From vince at jtan.com Sat Feb 3 12:01:03 2001 From: vince at jtan.com (Vincent Paglione) Date: Sat, 3 Feb 2001 12:01:03 -0500 (EST) Subject: [rt-users] Alias Error Message-ID: Hello, I have successfully installed RT, but I cannot successfully get the program to receive e-mail. The following line is in my /etc/aliases file: support: "|/opt/rt/bin/rt-mailgate support" Upon sending mail to support at domain.com from the server, I get this error message: "|/opt/rt/bin/rt-mailgate support"... Connecting to prog... "|/opt/rt/bin/rt-mailgate support"... Service unavailable Yet if I execute "cat file |/opt/rt/bin/rt-mailgate support" it will send that file to the program just fine and I can see it in the ticket pool. Anyone know what I am doing wrong? -------------- Vince Paglione vince at jtan.com From anthony.hardy at jdcc.net Fri Feb 2 15:01:27 2001 From: anthony.hardy at jdcc.net (Anthony Hardy) Date: Fri, 02 Feb 2001 14:01:27 -0600 Subject: [rt-users] Timestamps incorrect Message-ID: <3A7B1217.5829D99A@jdcc.net> The timestamp on my tickets is incorrect. the hardware clock and system clock are correct (both EST USA). We are -6 hours off of GMT and the timestamps are GMT . . I'm running RH6.2, mysql 3.23.14-1, and start RT with 1.0.5 and just upgrade seemlessly to 1.0.7. is it a mysql problem or an RT issue with my system? Thanks! Anthony From rsoubyran at MyVirtualModel.com Thu Feb 1 11:45:29 2001 From: rsoubyran at MyVirtualModel.com (Richard Soubyran) Date: Thu, 1 Feb 2001 11:45:29 -0500 Subject: [rt-users] e-mail request Message-ID: Hello Rters, A quick question Is there a way to send an e-mail to an rt?s queue and that it would be processed and entered as a valid request? Example: Say I have a queue called q1 and that a user would send an e-mail to q1 at domain.com and that RT would then go ahead and process the e-mail and create a ticket number for that problem/person. Thanks, Richard -------------- next part -------------- An HTML attachment was scrubbed... URL: From memory at blank.org Fri Feb 2 23:42:24 2001 From: memory at blank.org (Nathan J. Mehl) Date: Fri, 2 Feb 2001 23:42:24 -0500 Subject: [rt-users] RT 1.0.2 working with qmail? In-Reply-To: <20010203043303.1445.qmail@mail.8toinfinity.net>; from johnny@anodns.com on Sat, Feb 03, 2001 at 04:33:03AM +0000 References: <20010203043303.1445.qmail@mail.8toinfinity.net> Message-ID: <20010202234223.J24549@blank.org> In the immortal words of johnny (johnny at anodns.com): > > I have problem with RT 1.0.2. > Everything is okie (web interface), except the mail part, which RT cannot > be reach by email. > I see the configuration part, where there is sendmail option (and i know RT > is working with Sendmail). > Since i am using qmail, how can i make RT work? > Any advice? > Should i recompile RT? > Inside the makefile, thereis option for Mail and MailOption. > Should i change to qmail and what is the equivalent for qmail? > Is there any archives that i can access? i think this question must be > asked before. Using qmail with RT is pretty straight forward. You just do the (simple) mental work of translating RT's suggested /etc/alias entries into /var/qmail/alias/.qmail files. As I recall, no other changes were necessary. -n ------------------------------------------------------------ "just remember -- you don't have to love yourself, you can just hate a lot of other people and then grade yourself on the curve." (--x. trapnel, via echo) ------------------------------------------------ From memory at blank.org Sat Feb 3 01:14:06 2001 From: memory at blank.org (Nathan J. Mehl) Date: Sat, 3 Feb 2001 01:14:06 -0500 Subject: [rt-users] Re: RT 1.0.2 working with qmail? In-Reply-To: <20010203050124.2933.qmail@mail.8toinfinity.net>; from johnny@anodns.com on Sat, Feb 03, 2001 at 05:01:24AM +0000 References: <20010203043303.1445.qmail@mail.8toinfinity.net> <20010202234223.J24549@blank.org> <20010203050124.2933.qmail@mail.8toinfinity.net> Message-ID: <20010203011406.M24549@blank.org> In the immortal words of johnny (johnny at anodns.com): > I did that already. but seems RT didn't receive the request and RT also > didn't send out the email when receive an request ( i create request via > web interface). May I suggest looking at qmail's log files then? qmail-send is usually pretty verbose when it logs an error. -n ------------------------------------------------------------ If people are deciding whether or not to use your service on the basis of whether they can get it in HTML, it's not a sign that HTML is about to take over the world. It's a sign that you have boring content. (--Tim Pierce) ------------------------------------------------ From frussell at tpg.com.au Sat Feb 3 19:19:54 2001 From: frussell at tpg.com.au (Frances Russell) Date: Sun, 4 Feb 2001 11:19:54 +1100 Subject: [rt-users] Alias Error In-Reply-To: Message-ID: <200102040019.LAA18753@oscar.intranet> On 3 Feb 01, at 12:01, Vincent Paglione wrote: > Hello, > > I have successfully installed RT, but I cannot successfully get the > program to receive e-mail. > > The following line is in my /etc/aliases file: > > support: "|/opt/rt/bin/rt-mailgate support" This should be: support: "|/opt/rt/bin/rt-mailgate support correspond" You need to indicate the type of process (correspond, action) Hope this helps Frances From vince at jtan.com Sat Feb 3 22:05:33 2001 From: vince at jtan.com (Vincent Paglione) Date: Sat, 3 Feb 2001 22:05:33 -0500 (EST) Subject: [rt-users] Alias Error In-Reply-To: <200102040019.LAA18753@oscar.intranet> Message-ID: > > The following line is in my /etc/aliases file: > > > > support: "|/opt/rt/bin/rt-mailgate support" > > This should be: > > support: "|/opt/rt/bin/rt-mailgate support correspond" I tried adding that correspond to it to, and it still does not work. I of course updated the alias file too with newaliases. Any ideas? It just isn't receiving the mail completely. -------------- Vince Paglione vince at jtan.com From russj at dimstar.net Sun Feb 4 00:50:33 2001 From: russj at dimstar.net (Russ Johnson) Date: Sat, 03 Feb 2001 21:50:33 -0800 Subject: [rt-users] Alias Error In-Reply-To: References: <200102040019.LAA18753@oscar.intranet> Message-ID: <5.0.2.1.0.20010203214949.00a81938@127.0.0.1> At 10:05 PM 2/3/2001 -0500, Vincent Paglione wrote: > > > The following line is in my /etc/aliases file: > > > > > > support: "|/opt/rt/bin/rt-mailgate support" > > > > This should be: > > > > support: "|/opt/rt/bin/rt-mailgate support correspond" > >I tried adding that correspond to it to, and it still does not work. I of >course updated the alias file too with newaliases. Any ideas? It just >isn't receiving the mail completely. Did you read the FAQ about /etc/smrsh? Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From frussell at tpg.com.au Sun Feb 4 01:00:36 2001 From: frussell at tpg.com.au (Frances Russell) Date: Sun, 4 Feb 2001 17:00:36 +1100 Subject: [rt-users] Alias Error In-Reply-To: References: <200102040019.LAA18753@oscar.intranet> Message-ID: <200102040600.RAA01125@oscar.intranet> A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 1724 bytes Desc: not available URL: From vince at jtan.com Sun Feb 4 02:12:05 2001 From: vince at jtan.com (Vincent Paglione) Date: Sun, 4 Feb 2001 02:12:05 -0500 (EST) Subject: [rt-users] Alias Error In-Reply-To: <200102040600.RAA01125@oscar.intranet> Message-ID: > In addition to needing the "correspond" (or comment or action) in the > /etc/aliases line, the error message you are getting sounds like a > SMRSH problem: > >Upon sending mail to support at domain.com from the server, I >get this > error > > >"|/opt/rt/bin/rt-mailgate support"... Connecting to prog... > > >"|/opt/rt/bin/rt-mailgate support"... Service unavailable Well, I added a link to the rt-mailgate in the proper directory for SMRSH. Now when sending mail locally, I get this message back: support at wdomain.com... Connecting to local... support at domain.com... Sent I sent the mail successfully here, but it did not get properly aliased to the support account. Yet when I pipe a message to the program, it still works. Does anyone have an idea why this would not work? -------------- Vince Paglione vince at jtan.com From frussell at tpg.com.au Sun Feb 4 02:51:25 2001 From: frussell at tpg.com.au (Frances Russell) Date: Sun, 4 Feb 2001 18:51:25 +1100 Subject: [rt-users] Alias Error In-Reply-To: References: <200102040600.RAA01125@oscar.intranet> Message-ID: <200102040750.SAA01316@oscar.intranet> On 4 Feb 01, at 2:12, Vincent Paglione wrote: > > In addition to needing the "correspond" (or comment or action) in > > the /etc/aliases line, the error message you are getting sounds like > > a SMRSH problem: > > >Upon sending mail to support at domain.com from the server, I >get > > >this > > error > > > > >"|/opt/rt/bin/rt-mailgate support"... Connecting to prog... > > > > >"|/opt/rt/bin/rt-mailgate support"... Service unavailable > > Well, I added a link to the rt-mailgate in the proper directory for > SMRSH. Now when sending mail locally, I get this message back: > > support at wdomain.com... Connecting to local... > support at domain.com... Sent > > I sent the mail successfully here, but it did not get properly aliased > to the support account. Yet when I pipe a message to the program, it > still works. Does anyone have an idea why this would not work? My original comment still applies - did you put "correspond" in the /etc/aliases line? Frances From vince at jtan.com Sun Feb 4 12:24:10 2001 From: vince at jtan.com (Vincent Paglione) Date: Sun, 4 Feb 2001 12:24:10 -0500 (EST) Subject: [rt-users] Alias Error In-Reply-To: <200102040750.SAA01316@oscar.intranet> Message-ID: > My original comment still applies - did you put "correspond" in the > /etc/aliases line? Yes. Here is the line in my /etc/aliases file: support: "|/usr/adm/sm.bin/rt-mailgate support correspond" Although it appears that it still is not piping the message. The reason is because I could move "rt-mailgate" to "Xrt-mailgate" and send a message. Here's what I would get back: support at webxonline.com... Connecting to local... support at webxonline.com... Sent So even though the file /usr/adm/sm.bin/rt-mailgate didn't exist, it did not give any error messages back. So it looks like it still isn't piping it properly. Any ideas? -------------- Vince Paglione vince at jtan.com From darren.nickerson at catchword.com Mon Feb 5 00:44:46 2001 From: darren.nickerson at catchword.com (Darren Nickerson) Date: Mon, 05 Feb 2001 00:44:46 -0500 Subject: [rt-users] Web UI - limit tickets/page ability? Message-ID: <20010205054451.317675FF6B@hewes.dazza.org> Folks, Since moving from ReqNG to RT some time ago now, our support queue has been effectively paralysed by the fact that RT's WWW UI shows the complete list of ALL open trouble tickets. Our queue is a large one, and the thousand+ entries cause Nutscrape and Internet Destroyer to REALLY chug when trying to render the table. I note, with joy, that 1.3.x (soon to be 2.x) has the ability to limit results/ page. I note, with chagrin, the number of issues in that alpha-quality code. Do I presently have any viable option here? I just slurped the CVS - is it functional enough to manage a fairly simple queue, or is it still scary monster time? If it's not an option, does anyone have a hack I can wedge into the current stable release? Thanks in advance. -Darren From darren.nickerson at catchword.co.uk Mon Feb 5 01:05:53 2001 From: darren.nickerson at catchword.co.uk (Darren Nickerson) Date: Mon, 05 Feb 2001 01:05:53 -0500 Subject: [rt-users] Web UI - limit tickets/page ability? Message-ID: <20010205060558.10AF65FE90@hewes.dazza.org> Folks, Since moving from ReqNG to RT some time ago now, our support queue has been effectively paralysed by the fact that RT's WWW UI shows the complete list of ALL open trouble tickets. Our queue is a large one, and the thousand+ entries cause Nutscrape and Internet Destroyer to REALLY chug when trying to render the table. I note, with joy, that 1.3.x (soon to be 2.x) has the ability to limit results/ page. I note, with chagrin, the number of issues in that alpha-quality code. Do I presently have any viable option here? I just slurped the CVS - is it functional enough to manage a fairly simple queue, or is it still scary monster time? If it's not an option, does anyone have a hack I can wedge into the current stable release? Thanks in advance. -Darren From russj at dimstar.net Mon Feb 5 01:15:00 2001 From: russj at dimstar.net (Russ Johnson) Date: Sun, 04 Feb 2001 22:15:00 -0800 Subject: [rt-users] Web UI - limit tickets/page ability? In-Reply-To: <20010205060558.10AF65FE90@hewes.dazza.org> Message-ID: <5.0.2.1.0.20010204221246.03777618@127.0.0.1> What I do is create the view I want, with the options at the bottom of the full list. Once that list is created, book mark the resulting page. At 01:05 AM 2/5/2001 -0500, Darren Nickerson wrote: >Since moving from ReqNG to RT some time ago now, our support queue has been >effectively paralysed by the fact that RT's WWW UI shows the complete list of >ALL open trouble tickets. Our queue is a large one, and the thousand+ entries >cause Nutscrape and Internet Destroyer to REALLY chug when trying to >render the >table. > >I note, with joy, that 1.3.x (soon to be 2.x) has the ability to limit >results/ >page. I note, with chagrin, the number of issues in that alpha-quality code. > >Do I presently have any viable option here? I just slurped the CVS - is it >functional enough to manage a fairly simple queue, or is it still scary >monster time? If it's not an option, does anyone have a hack I can wedge into >the current stable release? Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From darren.nickerson at catchword.co.uk Mon Feb 5 01:43:30 2001 From: darren.nickerson at catchword.co.uk (Darren Nickerson) Date: Mon, 05 Feb 2001 01:43:30 -0500 Subject: [rt-users] Web UI - limit tickets/page ability? In-Reply-To: <5.0.2.1.0.20010204221246.03777618@127.0.0.1> References: <5.0.2.1.0.20010204221246.03777618@127.0.0.1> Message-ID: <20010205064335.C43C65FE90@hewes.dazza.org> >>>>> On Sun, 4 Feb 2001, "Russ" == Russ Johnson wrote: Russ> What I do is create the view I want, with the options at the bottom of Russ> the full list. Once that list is created, book mark the resulting page. Sorry, I don't understand . . . why would bookmarking that html page (which in our case is nearly 2MB of html) help anything? Sorry if I'm being dense ;-) -d From bill at daze.net Mon Feb 5 02:41:34 2001 From: bill at daze.net (Bill Gerrard) Date: Sun, 4 Feb 2001 23:41:34 -0800 Subject: [rt-users] Web UI - limit tickets/page ability? In-Reply-To: <20010205054451.317675FF6B@hewes.dazza.org> Message-ID: We have a similar problem, but its not with open tickets (thank goodness), its with resolved tickets. Many times we need to pull up history of specific requests, but we don't know the request number. Selecting status of resolved gives us everything that has ever been resolved in that queue. What we really need is a date range option (display all {status} requests within the following {created|last action} date range). Another useful feature would be the ability to search the text of the transactions as we tend to remember part of the text of the transaction more than we remember the subject or e-mail address.... I haven't checked the contrib section lately and perhaps something like either of these two features is there. If not, has anyone made similar mods? Your idea about paging would be nice, but for us, the ability to narrow the number of requests by date and/or transaction text would be wonderful. -Bill From allbery at ece.cmu.edu Mon Feb 5 06:36:15 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Mon, 05 Feb 2001 06:36:15 -0500 Subject: [rt-users] Web UI - limit tickets/page ability? In-Reply-To: <20010205064335.C43C65FE90@hewes.dazza.org> Message-ID: <35670000.981372975@pyanfar.ece.cmu.edu> On Monday, February 05, 2001 01:43:30 -0500, Darren Nickerson wrote: +----- | Russ> What I do is create the view I want, with the options at the | bottom of Russ> the full list. Once that list is created, book mark | the resulting page. | | Sorry, I don't understand . . . why would bookmarking that html page | (which in our case is nearly 2MB of html) help anything? +--->8 The bookmark isn't placed on the selected items, but instead on the query options. -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From Jason.Maderios at togethersoft.com Mon Feb 5 13:06:27 2001 From: Jason.Maderios at togethersoft.com (Jason Maderios) Date: Mon, 5 Feb 2001 13:06:27 -0500 Subject: [rt-users] PNG Version of RTSTAT Message-ID: <97E7068B8C7ED411A1D000508BEE159797B75E@tsoftmail01.togethersoft.net> > Can anyone send me the PNG version of RTSTAT? > > > TIA, > > Jason Maderios > From burghardt at riege.de Mon Feb 5 09:47:04 2001 From: burghardt at riege.de (Heiko Burghardt) Date: Mon, 05 Feb 2001 15:47:04 +0100 Subject: [rt-users] Mail reply to requestor Message-ID: <3A7EBCE8.65855AF3@riege.de> Hello, I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All desired perl modules are installed. But there is a problem with sending mails to the requestor existing. After using the reply function and pushing the "Send response" button there is no mail sent by RT. I tried the same test again but wrote my email adress also in the CC field and I got the mail once. In this mail I could see that the To: field was empty. On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply is working. Do you have an idea how I can solve this problem ? Thanks and best regards, Heiko Burghardt -- Heiko Burghardt Network- & Systemadministration Riege Software International GmbH Mollsfeld 10, 40670 Meerbusch, Germany Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 e-mail: burghardt at riege.com web: http://www.riege.com -- From Kent.Holloway at onvoy.com Mon Feb 5 15:08:20 2001 From: Kent.Holloway at onvoy.com (Kent Holloway (Longballa)) Date: Mon, 5 Feb 2001 14:08:20 -0600 Subject: [rt-users] PNG Version of RTSTAT Message-ID: It has not been completed yet. I will release a new version within the next few weeks that has PNG support as well as some new features. -----Original Message----- From: Jason Maderios [mailto:Jason.Maderios at togethersoft.com] Sent: Monday, February 05, 2001 12:06 To: 'rt-users at lists.fsck.com' Subject: [rt-users] PNG Version of RTSTAT > Can anyone send me the PNG version of RTSTAT? > > > TIA, > > Jason Maderios > _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From jdfalk at mail-abuse.org Mon Feb 5 16:37:52 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Mon, 5 Feb 2001 13:37:52 -0800 Subject: [rt-users] e-mail request In-Reply-To: ; from rsoubyran@MyVirtualModel.com on Thu, Feb 01, 2001 at 11:45:29AM -0500 References: Message-ID: <20010205133752.B16416@mail-abuse.org> On 02/01/01, Richard Soubyran wrote: > A quick question > > Is there a way to send an e-mail to an rt?s queue and that it would be > processed and entered as a valid request? > > Example: Say I have a queue called q1 and that a user would send an e-mail > to q1 at domain.com and that RT would then go ahead and > process the e-mail and create a ticket number for that problem/person. RT does that by default. Go re-read the install documentation. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From jesse at fsck.com Mon Feb 5 22:23:50 2001 From: jesse at fsck.com (Jesse) Date: Mon, 5 Feb 2001 22:23:50 -0500 Subject: [rt-users] RT questions (status of RT2) In-Reply-To: <20010202114606.A10277@apex.lorens.com>; from rt-id-45@lists.lorens.org on Fri, Feb 02, 2001 at 11:46:06AM +0100 References: <20010201092412sakou@mail.jp.fujitsu.com> <20010131223615.F1231@pallas.fsck.com> <20010201101035.A21340@apex.lorens.com> <20010201152751.B12340@pallas.fsck.com> <20010202114606.A10277@apex.lorens.com> Message-ID: <20010205222350.M5003@pallas.fsck.com> On Fri, Feb 02, 2001 at 11:46:06AM +0100, Lorens Kockum wrote: > > Big impediments to day-to-day use include the fact that merge > > hasn't been implemented yet, > > That's very probably a showstopper for me :-( Absence on > incident merging is the major problem with the system we have > today. Can't supertickets and subtickets be used to work around > that? In cases where you're trying to do incident aggregation, this works just great. The issue is when a user screws up and submits a second ticket about the same problem... > Gee, next you'll be saying people > have expectations of you and of a project they haven't paid for > ;-) *laugh* That _never_ happens ;) -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "If IBM _wanted_ to make clones, we could make them cheaper and faster than anyone else!" - An IBM Rep. visiting Vassar College's Comp Sci Department. From allbery at ece.cmu.edu Mon Feb 5 22:30:53 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Mon, 05 Feb 2001 22:30:53 -0500 Subject: [rt-users] RT questions (status of RT2) In-Reply-To: <20010205222350.M5003@pallas.fsck.com> Message-ID: <150510000.981430253@pyanfar.ece.cmu.edu> On Monday, February 05, 2001 22:23:50 -0500, Jesse wrote: +----- | | | On Fri, Feb 02, 2001 at 11:46:06AM +0100, Lorens Kockum wrote: | > > Big impediments to day-to-day use include the fact that merge | > > hasn't been implemented yet, | > | > That's very probably a showstopper for me :-( Absence on | > incident merging is the major problem with the system we have | > today. Can't supertickets and subtickets be used to work around | > that? | | In cases where you're trying to do incident aggregation, this | works just great. The issue is when a user screws up and | submits a second ticket about the same problem... +--->8 "screws up"? Some users around here adamantly refuse to reply to messages, but instead send new messages every time. I think they haven't figured out the purpose of the Reply button yet.... -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From rtucker at netacc.net Mon Feb 5 23:31:04 2001 From: rtucker at netacc.net (Ryan Tucker) Date: Mon, 05 Feb 2001 23:31:04 -0500 Subject: [rt-users] RT questions (status of RT2) In-Reply-To: <150510000.981430253@pyanfar.ece.cmu.edu> References: <20010205222350.M5003@pallas.fsck.com> <150510000.981430253@pyanfar.ece.cmu.edu> Message-ID: <3A7F7E08348.0573RTUCKER@mail.netacc.net> On Mon, 05 Feb 2001 22:30:53 -0500, "Brandon S. Allbery KF8NH" wrote: > | In cases where you're trying to do incident aggregation, this > | works just great. The issue is when a user screws up and > | submits a second ticket about the same problem... > +--->8 > > "screws up"? Some users around here adamantly refuse to reply to messages, > but instead send new messages every time. I think they haven't figured out > the purpose of the Reply button yet.... And then there's the support techs who use "forward" instead of "redirect"... and then there's the Network Solutions form processor... and then there's the ones who segue off into a seperate topic in the middle of a ticket... Hmmmm..... Is there any way... - ...to not auto-respond to mail from a particular address? - ...to "split" a ticket (assign a new ticket number to everything beyond a certain point in the ticket)? -rt -- Ryan Tucker Network Operations Manager NetAccess, Inc. Phone: +1 716 419-8200 1159 Pittsford-Victor Road, Pittsford NY 14534 http://www.netacc.net/ "Wouldn't you rather help make history than watch it on TV?" - Jello Biafra From russj at dimstar.net Tue Feb 6 01:29:24 2001 From: russj at dimstar.net (Russ Johnson) Date: Mon, 05 Feb 2001 22:29:24 -0800 Subject: [rt-users] PNG Version of RTSTAT In-Reply-To: Message-ID: <5.0.2.1.0.20010205222635.00a8d140@127.0.0.1> Kent, Since you're waiting "a few weeks" and I've been flooded with requests, I'm considering putting the version of the script I hacked, up on my ftp server. I don't think people want to wait "a few weeks"... :) At 02:08 PM 2/5/2001 -0600, Kent Holloway (Longballa) wrote: >It has not been completed yet. I will release a new version within the next >few weeks that has PNG support as well as some new features. > >-----Original Message----- >From: Jason Maderios [mailto:Jason.Maderios at togethersoft.com] >Sent: Monday, February 05, 2001 12:06 >To: 'rt-users at lists.fsck.com' >Subject: [rt-users] PNG Version of RTSTAT > > > > > > Can anyone send me the PNG version of RTSTAT? > > > > > > TIA, > > > > Jason Maderios > > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From jesse at fsck.com Tue Feb 6 02:01:15 2001 From: jesse at fsck.com (Jesse) Date: Tue, 6 Feb 2001 02:01:15 -0500 Subject: [rt-users] PNG Version of RTSTAT In-Reply-To: <5.0.2.1.0.20010205222635.00a8d140@127.0.0.1>; from russj@dimstar.net on Mon, Feb 05, 2001 at 10:29:24PM -0800 References: <5.0.2.1.0.20010205222635.00a8d140@127.0.0.1> Message-ID: <20010206020115.E14344@pallas.fsck.com> Sorry it took me so long. rtstats2.tar.gz is in pub/rt/contrib... -j Oe Mon, Feb 05, 2001 at 10:29:24PM -0800, Russ Johnson wrote: > Kent, > > Since you're waiting "a few weeks" and I've been flooded with requests, I'm > considering putting the version of the script I hacked, up on my ftp > server. I don't think people want to wait "a few weeks"... :) > > At 02:08 PM 2/5/2001 -0600, Kent Holloway (Longballa) wrote: > >It has not been completed yet. I will release a new version within the next > >few weeks that has PNG support as well as some new features. > > > >-----Original Message----- > >From: Jason Maderios [mailto:Jason.Maderios at togethersoft.com] > >Sent: Monday, February 05, 2001 12:06 > >To: 'rt-users at lists.fsck.com' > >Subject: [rt-users] PNG Version of RTSTAT > > > > > > > > > > > Can anyone send me the PNG version of RTSTAT? > > > > > > > > > TIA, > > > > > > Jason Maderios > > > > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > Russ Johnson > Stargate Online > > http://www.dimstar.net > telnet://telnet.dimstar.net > ICQ: 3739685 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Pelcgb-serrqbz abj! From rt-id-45 at lists.lorens.org Tue Feb 6 02:35:25 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Tue, 6 Feb 2001 08:35:25 +0100 Subject: [rt-users] Mail reply to requestor In-Reply-To: <3A7EBCE8.65855AF3@riege.de> References: <3A7EBCE8.65855AF3@riege.de> Message-ID: <20010206083525.A19485@apex.lorens.com> On Mon, Feb 05, 2001 at 03:47:04PM +0100, Heiko Burghardt wrote: > After using the reply function and pushing the "Send response" > button there is no mail sent by RT. I asked that question a few weeks ago, and I've seen it yet another time since then, so it would seem this is definitely a FAQ (hint, hint, whoever maintains it ;-)) I bet you created the ticket you're replying to? Well, RT sees that, and won't send mail to the person who is actually clicking away in the interface -- after all, if you're writing the reply, you don't need it in your already overflowing mailbox, right? I had to create two users (same e-mail, if you want) to verify that RT would actually send replies by mail. HTH -- #include Lorens Kockum From johnny at anodns.com Tue Feb 6 02:39:59 2001 From: johnny at anodns.com (Johnny Tan) Date: Tue, 6 Feb 2001 15:39:59 +0800 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <20010203043303.1445.qmail@mail.8toinfinity.net> <20010202234223.J24549@blank.org> <20010203050124.2933.qmail@mail.8toinfinity.net> <20010203011406.M24549@blank.org> Message-ID: <001d01c09010$12e13740$4a5ffea9@johnsien> The error message in the maillog is : Feb 4 04:22:04 aetude qmail: 981231724.229540 starting delivery 399: msg 14067 to local rt at digis$ Feb 4 04:22:04 aetude qmail: 981231724.229728 status: local 1/10 remote 0/20 Feb 4 04:22:04 aetude qmail: 981231724.291555 delivery 399: deferral: Unable_to_chdir_to_maildir$ Feb 4 04:22:04 aetude qmail: 981231724.291669 status: local 0/10 remote 0/20 Feb 4 04:23:56 aetude qmail: 981231836.289503 starting delivery 400: msg 14068 to local rt at digis$ Feb 4 04:23:56 aetude qmail: 981231836.289614 status: local 1/10 remote 0/20 Feb 4 04:23:56 aetude qmail: 981231836.295356 delivery 400: deferral: Unable_to_chdir_to_maildir$ Feb 4 04:23:56 aetude qmail: 981231836.295435 status: local 0/10 remote 0/20 Feb 4 04:57:04 aetude qmail: 981233824.289478 starting delivery 401: msg 14067 to local rt at digis$ Feb 4 04:57:04 aetude qmail: 981233824.289587 status: local 1/10 remote 0/20 Feb 4 04:57:04 aetude qmail: 981233824.295899 delivery 401: deferral: Unable_to_chdir_to_maildir$ Feb 4 04:57:04 aetude qmail: 981233824.296038 status: local 0/10 remote 0/20 Feb 4 04:58:56 aetude qmail: 981233936.289470 starting delivery 402: msg 14068 to local rt at digis$ Feb 4 04:58:56 aetude qmail: 981233936.289668 status: local 1/10 remote 0/20 Feb 4 04:58:56 aetude qmail: 981233936.295374 delivery 402: deferral: Unable_to_chdir_to_maildir$ Feb 4 04:58:56 aetude qmail: 981233936.295468 status: local 0/10 remote 0/20 Feb 4 05:35:24 aetude qmail: 981236124.289473 starting delivery 403: msg 14067 to local rt at digis$ Feb 4 05:35:24 aetude qmail: 981236124.289653 status: local 1/10 remote 0/20 Feb 4 05:35:24 aetude qmail: 981236124.295876 delivery 403: deferral: Unable_to_chdir_to_maildir$ Feb 4 05:35:24 aetude qmail: 981236124.295969 status: local 0/10 remote 0/20 Feb 4 05:37:16 aetude qmail: 981236236.289468 starting delivery 404: msg 14068 to local rt at digis$ Feb 4 05:37:16 aetude qmail: 981236236.289664 status: local 1/10 remote 0/20 Feb 4 05:37:16 aetude qmail: 981236236.295883 delivery 404: deferral: Unable_to_chdir_to_maildir$ Feb 4 05:37:16 aetude qmail: 981236236.295979 status: local 0/10 remote 0/20 Feb 4 06:17:04 aetude qmail: 981238624.289468 starting delivery 405: msg 14067 to local rt at digis$ Feb 4 06:17:04 aetude qmail: 981238624.289645 status: local 1/10 remote 0/20 Feb 4 06:17:04 aetude qmail: 981238624.295879 delivery 405: deferral: Unable_to_chdir_to_maildir$ Feb 4 06:17:04 aetude qmail: 981238624.295975 status: local 0/10 remote 0/20 The aliases... are them correct? I have commented the config.pm under /usr/local/rt/etc/ the sendmailoption do i need to re-compile or just to change the config.pm [root at aetude alias]# cat .qmail-rt /usr/local/rt/bin/rt-mailgate general correspond [root at aetude alias]# cat .qmail-support |/usr/local/rt/bin/rt-mailgate general correspond [root at aetude alias]# ls -al total 11 drwxr-sr-x 3 alias qmail 1024 Jan 22 19:34 . drwxr-xr-x 11 root qmail 1024 Jan 13 15:53 .. -rw-r--r-- 1 root qmail 14 Jan 13 16:36 .qmail-admin -rw-rw-r-- 1 root qmail 7 Jan 14 18:00 .qmail-default -rw-r--r-- 1 root qmail 7 Jan 14 17:56 .qmail-jeremykei lrwxrwxrwx 1 root qmail 34 Jan 13 16:00 .qmail-mailer-daemon -> /var/qmail/alias/.qmail-postmaster -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-postmaster -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-root -rw-r--r-- 1 root qmail 49 Feb 6 15:35 .qmail-rt -rw-r--r-- 1 root qmail 48 Jan 22 16:03 .qmail-rt-action -rw-r--r-- 1 root qmail 50 Jan 22 19:34 .qmail-support drwx--S--- 5 alias nofiles 1024 Jan 13 16:03 Maildir [root at aetude alias]# what else the changes to use RT with qmail? please advise. Thanks. Current problem: support at domain.com is the queue i created, but email cannot reach the RT system. and also rt at domain.com mail aliases also cannot reach the RT. When created a new queue, i set it to send out email to the requestor, but i didn't send out email. ----- Original Message ----- From: "Nathan J. Mehl" To: "johnny" Cc: Sent: Saturday, February 03, 2001 2:14 PM Subject: Re: [rt-users] Re: RT 1.0.2 working with qmail? > In the immortal words of johnny (johnny at anodns.com): > > I did that already. but seems RT didn't receive the request and RT also > > didn't send out the email when receive an request ( i create request via > > web interface). > > May I suggest looking at qmail's log files then? qmail-send is > usually pretty verbose when it logs an error. > > -n > > ------------------------------------------------------------ > If people are deciding whether or not to use your service on the basis of > whether they can get it in HTML, it's not a sign that HTML is about to take > over the world. It's a sign that you have boring content. (--Tim Pierce) > ---------------------------------------------- -- > From alambert at epicrealm.com Tue Feb 6 03:04:19 2001 From: alambert at epicrealm.com (A.L.Lambert) Date: Tue, 6 Feb 2001 02:04:19 -0600 (CST) Subject: [rt-users] Re: RT 1.0.2 working with qmail? In-Reply-To: <001d01c09010$12e13740$4a5ffea9@johnsien> Message-ID: What you're looking for is: |preline /path/to/rt-mailgate queue correspond And/or variations on that theme. --A.L.Lambert - die-hard qmail guy; happily using qmail and RT (among a thousand other things). > The error message in the maillog is : > > Feb 4 04:22:04 aetude qmail: 981231724.229540 starting delivery 399: msg > 14067 to local rt at digis$ > Feb 4 04:22:04 aetude qmail: 981231724.229728 status: local 1/10 remote > 0/20 > Feb 4 04:22:04 aetude qmail: 981231724.291555 delivery 399: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:22:04 aetude qmail: 981231724.291669 status: local 0/10 remote > 0/20 > Feb 4 04:23:56 aetude qmail: 981231836.289503 starting delivery 400: msg > 14068 to local rt at digis$ > Feb 4 04:23:56 aetude qmail: 981231836.289614 status: local 1/10 remote > 0/20 > Feb 4 04:23:56 aetude qmail: 981231836.295356 delivery 400: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:23:56 aetude qmail: 981231836.295435 status: local 0/10 remote > 0/20 > Feb 4 04:57:04 aetude qmail: 981233824.289478 starting delivery 401: msg > 14067 to local rt at digis$ > Feb 4 04:57:04 aetude qmail: 981233824.289587 status: local 1/10 remote > 0/20 > Feb 4 04:57:04 aetude qmail: 981233824.295899 delivery 401: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:57:04 aetude qmail: 981233824.296038 status: local 0/10 remote > 0/20 > Feb 4 04:58:56 aetude qmail: 981233936.289470 starting delivery 402: msg > 14068 to local rt at digis$ > Feb 4 04:58:56 aetude qmail: 981233936.289668 status: local 1/10 remote > 0/20 > Feb 4 04:58:56 aetude qmail: 981233936.295374 delivery 402: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:58:56 aetude qmail: 981233936.295468 status: local 0/10 remote > 0/20 > Feb 4 05:35:24 aetude qmail: 981236124.289473 starting delivery 403: msg > 14067 to local rt at digis$ > Feb 4 05:35:24 aetude qmail: 981236124.289653 status: local 1/10 remote > 0/20 > Feb 4 05:35:24 aetude qmail: 981236124.295876 delivery 403: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 05:35:24 aetude qmail: 981236124.295969 status: local 0/10 remote > 0/20 > Feb 4 05:37:16 aetude qmail: 981236236.289468 starting delivery 404: msg > 14068 to local rt at digis$ > Feb 4 05:37:16 aetude qmail: 981236236.289664 status: local 1/10 remote > 0/20 > Feb 4 05:37:16 aetude qmail: 981236236.295883 delivery 404: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 05:37:16 aetude qmail: 981236236.295979 status: local 0/10 remote > 0/20 > Feb 4 06:17:04 aetude qmail: 981238624.289468 starting delivery 405: msg > 14067 to local rt at digis$ > Feb 4 06:17:04 aetude qmail: 981238624.289645 status: local 1/10 remote > 0/20 > Feb 4 06:17:04 aetude qmail: 981238624.295879 delivery 405: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 06:17:04 aetude qmail: 981238624.295975 status: local 0/10 remote > 0/20 > > The aliases... are them correct? > I have commented the config.pm under /usr/local/rt/etc/ the sendmailoption > do i need to re-compile or just to change the config.pm > > > [root at aetude alias]# cat .qmail-rt > /usr/local/rt/bin/rt-mailgate general correspond > [root at aetude alias]# cat .qmail-support > |/usr/local/rt/bin/rt-mailgate general correspond > [root at aetude alias]# ls -al > total 11 > drwxr-sr-x 3 alias qmail 1024 Jan 22 19:34 . > drwxr-xr-x 11 root qmail 1024 Jan 13 15:53 .. > -rw-r--r-- 1 root qmail 14 Jan 13 16:36 .qmail-admin > -rw-rw-r-- 1 root qmail 7 Jan 14 18:00 .qmail-default > -rw-r--r-- 1 root qmail 7 Jan 14 17:56 .qmail-jeremykei > lrwxrwxrwx 1 root qmail 34 Jan 13 16:00 > .qmail-mailer-daemon -> /var/qmail/alias/.qmail-postmaster > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-postmaster > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-root > -rw-r--r-- 1 root qmail 49 Feb 6 15:35 .qmail-rt > -rw-r--r-- 1 root qmail 48 Jan 22 16:03 .qmail-rt-action > -rw-r--r-- 1 root qmail 50 Jan 22 19:34 .qmail-support > drwx--S--- 5 alias nofiles 1024 Jan 13 16:03 Maildir > [root at aetude alias]# > > what else the changes to use RT with qmail? > please advise. > > Thanks. > > Current problem: > support at domain.com is the queue i created, but email cannot reach the RT > system. > and also rt at domain.com mail aliases also cannot reach the RT. > > When created a new queue, i set it to send out email to the requestor, but > i didn't send out email. > > > ----- Original Message ----- > From: "Nathan J. Mehl" > To: "johnny" > Cc: > Sent: Saturday, February 03, 2001 2:14 PM > Subject: Re: [rt-users] Re: RT 1.0.2 working with qmail? > > > > In the immortal words of johnny (johnny at anodns.com): > > > I did that already. but seems RT didn't receive the request and RT also > > > didn't send out the email when receive an request ( i create request via > > > web interface). > > > > May I suggest looking at qmail's log files then? qmail-send is > > usually pretty verbose when it logs an error. > > > > -n > > > > ------------------------------------------------------------ org> > > If people are deciding whether or not to use your service on the basis of > > whether they can get it in HTML, it's not a sign that HTML is about to > take > > over the world. It's a sign that you have boring content. (--Tim > Pierce) > > > ---------------------------------------------- > -- > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From kimura at ctc.ad.jp Tue Feb 6 03:13:03 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Tue, 06 Feb 2001 17:13:03 +0900 Subject: [rt-users] Maybe repeated question In-Reply-To: References: <001d01c09010$12e13740$4a5ffea9@johnsien> Message-ID: <20010206170944.3E8C.KIMURA@ctc.ad.jp> Hello, When we comment via Web interface or send comment via mailgate, mostly the font size is too small to see. How can we change the size? Regards, Kazu From johnny at anodns.com Tue Feb 6 03:34:05 2001 From: johnny at anodns.com (Johnny Tan) Date: Tue, 6 Feb 2001 16:34:05 +0800 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <20010203043303.1445.qmail@mail.8toinfinity.net> <20010202234223.J24549@blank.org> <20010203050124.2933.qmail@mail.8toinfinity.net> <20010203011406.M24549@blank.org> Message-ID: <008401c09017$a3f71360$4a5ffea9@johnsien> Feb 6 16:26:46 aetude pop3d: 981448006.802084 tcpserver: end 32637 status 256 Feb 6 16:26:46 aetude pop3d: 981448006.802172 tcpserver: status: 0/40 Feb 6 16:31:17 aetude qmail: 981448277.459626 new msg 14070 Feb 6 16:31:17 aetude qmail: 981448277.459792 info msg 14070: bytes 838 from qp 32689 uid 502 Feb 6 16:31:17 aetude qmail: 981448277.463574 starting delivery 527: msg 14070 to local rt at domain.com Feb 6 16:31:17 aetude qmail: 981448277.463709 status: local 1/10 remote 0/20 Feb 6 16:31:17 aetude qmail: 981448277.471156 delivery 527: deferral: Unable_to_chdir_to_maildir._(#4.2.1)/ after changing the content of .qmail-rt [root at aetude alias]# cat .qmail-rt |preline /usr/local/rt/bin/rt-mailgate queue correspond any idea? From alambert at epicrealm.com Tue Feb 6 04:41:42 2001 From: alambert at epicrealm.com (A.L.Lambert) Date: Tue, 6 Feb 2001 03:41:42 -0600 (CST) Subject: [rt-users] Re: RT 1.0.2 working with qmail? In-Reply-To: <008401c09017$a3f71360$4a5ffea9@johnsien> Message-ID: On Tue, 6 Feb 2001, Johnny Tan wrote: > Feb 6 16:26:46 aetude pop3d: 981448006.802084 tcpserver: end 32637 status > 256 > Feb 6 16:26:46 aetude pop3d: 981448006.802172 tcpserver: status: 0/40 > Feb 6 16:31:17 aetude qmail: 981448277.459626 new msg 14070 > Feb 6 16:31:17 aetude qmail: 981448277.459792 info msg 14070: bytes 838 > from qp 32689 uid 502 > Feb 6 16:31:17 aetude qmail: 981448277.463574 starting delivery 527: msg > 14070 to local rt at domain.com > Feb 6 16:31:17 aetude qmail: 981448277.463709 status: local 1/10 remote > 0/20 > Feb 6 16:31:17 aetude qmail: 981448277.471156 delivery 527: deferral: > Unable_to_chdir_to_maildir._(#4.2.1)/ > > after changing the content of .qmail-rt > [root at aetude alias]# cat .qmail-rt > |preline /usr/local/rt/bin/rt-mailgate queue correspond > > any idea? You got a user named 'rt' ? If so, it's going to go for /home/rt (or whatever your flavor of *IX uses for /home directories), look for a ".qmail" file, and failing that, try to deliver via the default system method, which sounds like is /Maildir/ in your case? It will never check tye system .qmail-account's under the aliases if user rt exists. Just a theory. Cheers! --A.L.Lambert From alambert at epicrealm.com Tue Feb 6 04:45:16 2001 From: alambert at epicrealm.com (A.L.Lambert) Date: Tue, 6 Feb 2001 03:45:16 -0600 (CST) Subject: [rt-users] Re: RT 1.0.2 working with qmail? In-Reply-To: Message-ID: > > Feb 6 16:26:46 aetude pop3d: 981448006.802084 tcpserver: end 32637 status > > 256 > > Feb 6 16:26:46 aetude pop3d: 981448006.802172 tcpserver: status: 0/40 > > Feb 6 16:31:17 aetude qmail: 981448277.459626 new msg 14070 > > Feb 6 16:31:17 aetude qmail: 981448277.459792 info msg 14070: bytes 838 > > from qp 32689 uid 502 > > Feb 6 16:31:17 aetude qmail: 981448277.463574 starting delivery 527: msg > > 14070 to local rt at domain.com > > Feb 6 16:31:17 aetude qmail: 981448277.463709 status: local 1/10 remote > > 0/20 > > Feb 6 16:31:17 aetude qmail: 981448277.471156 delivery 527: deferral: > > Unable_to_chdir_to_maildir._(#4.2.1)/ > > > > after changing the content of .qmail-rt > > [root at aetude alias]# cat .qmail-rt > > |preline /usr/local/rt/bin/rt-mailgate queue correspond > > > > any idea? > > You got a user named 'rt' ? If so, it's going to go for /home/rt > (or whatever your flavor of *IX uses for /home directories), look for a > ".qmail" file, and failing that, try to deliver via the default system > method, which sounds like is /Maildir/ in your case? It will never check > tye system .qmail-account's under the aliases if user rt exists. Just a > theory. Cheers! Oh, P.S., if I'm right in the above, you can modify the /home/rt/.qmail and /home/rt/.qmail-whatever files to do what you want, without using a /var/qmail/alias/.qmail-whatever file. :) --A.L.Lambert From johnny at anodns.com Tue Feb 6 05:32:44 2001 From: johnny at anodns.com (Johnny Tan) Date: Tue, 6 Feb 2001 18:32:44 +0800 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <005f01c09013$1ccdc680$4a5ffea9@johnsien> <02e601c09021$b46c70a0$5232000a@cadltd.com> Message-ID: <010101c09028$34dd8c00$4a5ffea9@johnsien> Thanks Daniel W Loke, the option for mail is working And also thanks to A.L.Lambert, you are right , i have user named RT ....:p soory...... now i have problem with the permission creating the queue .... which directory should i change the permission.? thanks a lot... ----- Original Message ----- From: "Daniel W Lowe (UKS)" To: "Johnny Tan" Cc: Sent: Tuesday, February 06, 2001 5:46 PM Subject: Re: [rt-users] Re: RT 1.0.2 working with qmail? > Hi Johnny > > I set these on compile time (in Makefile) > > $mailprog = "/var/qmail/bin/sendmail"; > $mail_options = "-oi -t"; > > This is a good place to start. > > If this does not help you I will think a bit more! > > -Dan > > UKSolutions, part of CAD > Including UK Shells, UK Colo > > Tel: 01527 851 333 - Fax: 01527 851 301 > Web: www.uksolutions.co.uk > Email: dan at uksolutions.co.uk > -------------------------------------------------------------------------- - > This email, and any attachment, is confidential and may contain information > which is covered by legal, professional or other privilege. If you are not > the intended recipient, please notify the sender immediately and destroy > the email. You should not otherwise copy it, retransmit it or use or > disclose its contents to anyone. > -------------------------------------------------------------------------- - > > > ----- Original Message ----- > From: "Johnny Tan" > To: > Sent: Tuesday, February 06, 2001 8:01 AM > Subject: runnnig qmail with RT > > > > Hi Dan, > > > > i have problem with qmail and RT. can you help out? > > > > I didn't change the $mailprog and $mal_options > > Original option > > what should i change to? > > do i need to re-compile rt or just change under > /usr/local/rt/etc/config.pm? > > > > #$mailprog = "/usr/lib/sendmail"; > > #$mail_options = "-oi -t -ODeliveryMode=b -OErrorMode=m"; > > > > please advice. > > > > The error message in the maillog is : > > > > Feb 4 04:22:04 aetude qmail: 981231724.229540 starting delivery 399: msg > > 14067 to local rt at digis$ > > Feb 4 04:22:04 aetude qmail: 981231724.229728 status: local 1/10 remote > > 0/20 > > Feb 4 04:22:04 aetude qmail: 981231724.291555 delivery 399: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:22:04 aetude qmail: 981231724.291669 status: local 0/10 remote > > 0/20 > > Feb 4 04:23:56 aetude qmail: 981231836.289503 starting delivery 400: msg > > 14068 to local rt at digis$ > > Feb 4 04:23:56 aetude qmail: 981231836.289614 status: local 1/10 remote > > 0/20 > > Feb 4 04:23:56 aetude qmail: 981231836.295356 delivery 400: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:23:56 aetude qmail: 981231836.295435 status: local 0/10 remote > > 0/20 > > Feb 4 04:57:04 aetude qmail: 981233824.289478 starting delivery 401: msg > > 14067 to local rt at digis$ > > Feb 4 04:57:04 aetude qmail: 981233824.289587 status: local 1/10 remote > > 0/20 > > Feb 4 04:57:04 aetude qmail: 981233824.295899 delivery 401: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:57:04 aetude qmail: 981233824.296038 status: local 0/10 remote > > 0/20 > > Feb 4 04:58:56 aetude qmail: 981233936.289470 starting delivery 402: msg > > 14068 to local rt at digis$ > > Feb 4 04:58:56 aetude qmail: 981233936.289668 status: local 1/10 remote > > 0/20 > > Feb 4 04:58:56 aetude qmail: 981233936.295374 delivery 402: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:58:56 aetude qmail: 981233936.295468 status: local 0/10 remote > > 0/20 > > Feb 4 05:35:24 aetude qmail: 981236124.289473 starting delivery 403: msg > > 14067 to local rt at digis$ > > Feb 4 05:35:24 aetude qmail: 981236124.289653 status: local 1/10 remote > > 0/20 > > Feb 4 05:35:24 aetude qmail: 981236124.295876 delivery 403: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 05:35:24 aetude qmail: 981236124.295969 status: local 0/10 remote > > 0/20 > > Feb 4 05:37:16 aetude qmail: 981236236.289468 starting delivery 404: msg > > 14068 to local rt at digis$ > > Feb 4 05:37:16 aetude qmail: 981236236.289664 status: local 1/10 remote > > 0/20 > > Feb 4 05:37:16 aetude qmail: 981236236.295883 delivery 404: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 05:37:16 aetude qmail: 981236236.295979 status: local 0/10 remote > > 0/20 > > Feb 4 06:17:04 aetude qmail: 981238624.289468 starting delivery 405: msg > > 14067 to local rt at digis$ > > Feb 4 06:17:04 aetude qmail: 981238624.289645 status: local 1/10 remote > > 0/20 > > Feb 4 06:17:04 aetude qmail: 981238624.295879 delivery 405: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 06:17:04 aetude qmail: 981238624.295975 status: local 0/10 remote > > 0/20 > > > > The aliases... are them correct? > > I have commented the config.pm under /usr/local/rt/etc/ the sendmailoption > > do i need to re-compile or just to change the config.pm > > > > > > [root at aetude alias]# cat .qmail-rt > > /usr/local/rt/bin/rt-mailgate general correspond > > [root at aetude alias]# cat .qmail-support > > |/usr/local/rt/bin/rt-mailgate general correspond > > [root at aetude alias]# ls -al > > total 11 > > drwxr-sr-x 3 alias qmail 1024 Jan 22 19:34 . > > drwxr-xr-x 11 root qmail 1024 Jan 13 15:53 .. > > -rw-r--r-- 1 root qmail 14 Jan 13 16:36 .qmail-admin > > -rw-rw-r-- 1 root qmail 7 Jan 14 18:00 .qmail-default > > -rw-r--r-- 1 root qmail 7 Jan 14 17:56 .qmail-jeremykei > > lrwxrwxrwx 1 root qmail 34 Jan 13 16:00 > > .qmail-mailer-daemon -> /var/qmail/alias/.qmail-postmaster > > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-postmaster > > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-root > > -rw-r--r-- 1 root qmail 49 Feb 6 15:35 .qmail-rt > > -rw-r--r-- 1 root qmail 48 Jan 22 16:03 .qmail-rt-action > > -rw-r--r-- 1 root qmail 50 Jan 22 19:34 .qmail-support > > drwx--S--- 5 alias nofiles 1024 Jan 13 16:03 Maildir > > [root at aetude alias]# > > > > what else the changes to use RT with qmail? > > please advise. > > > > Thanks. > > > > Current problem: > > support at domain.com is the queue i created, but email cannot reach the RT > > system. > > and also rt at domain.com mail aliases also cannot reach the RT. > > > > When created a new queue, i set it to send out email to the requestor, > but > > i didn't send out email. > > > > > > > > regards, > > Johnny > > > > > > From johnny at anodns.com Tue Feb 6 05:40:43 2001 From: johnny at anodns.com (Johnny Tan) Date: Tue, 6 Feb 2001 18:40:43 +0800 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <005f01c09013$1ccdc680$4a5ffea9@johnsien> <02e601c09021$b46c70a0$5232000a@cadltd.com> Message-ID: <011b01c09029$5235f2a0$4a5ffea9@johnsien> Thanks all.... i think the previous email ....solution... because i didn't allow non member to create queue. regards, Johnny thanks a lot ... it works now.... ----- Original Message ----- From: "Daniel W Lowe (UKS)" To: "Johnny Tan" Cc: Sent: Tuesday, February 06, 2001 5:46 PM Subject: Re: [rt-users] Re: RT 1.0.2 working with qmail? > Hi Johnny > > I set these on compile time (in Makefile) > > $mailprog = "/var/qmail/bin/sendmail"; > $mail_options = "-oi -t"; > > This is a good place to start. > > If this does not help you I will think a bit more! > > -Dan > > UKSolutions, part of CAD > Including UK Shells, UK Colo > > Tel: 01527 851 333 - Fax: 01527 851 301 > Web: www.uksolutions.co.uk > Email: dan at uksolutions.co.uk > -------------------------------------------------------------------------- - > This email, and any attachment, is confidential and may contain information > which is covered by legal, professional or other privilege. If you are not > the intended recipient, please notify the sender immediately and destroy > the email. You should not otherwise copy it, retransmit it or use or > disclose its contents to anyone. > -------------------------------------------------------------------------- - > > > ----- Original Message ----- > From: "Johnny Tan" > To: > Sent: Tuesday, February 06, 2001 8:01 AM > Subject: runnnig qmail with RT > > > > Hi Dan, > > > > i have problem with qmail and RT. can you help out? > > > > I didn't change the $mailprog and $mal_options > > Original option > > what should i change to? > > do i need to re-compile rt or just change under > /usr/local/rt/etc/config.pm? > > > > #$mailprog = "/usr/lib/sendmail"; > > #$mail_options = "-oi -t -ODeliveryMode=b -OErrorMode=m"; > > > > please advice. > > > > The error message in the maillog is : > > > > Feb 4 04:22:04 aetude qmail: 981231724.229540 starting delivery 399: msg > > 14067 to local rt at digis$ > > Feb 4 04:22:04 aetude qmail: 981231724.229728 status: local 1/10 remote > > 0/20 > > Feb 4 04:22:04 aetude qmail: 981231724.291555 delivery 399: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:22:04 aetude qmail: 981231724.291669 status: local 0/10 remote > > 0/20 > > Feb 4 04:23:56 aetude qmail: 981231836.289503 starting delivery 400: msg > > 14068 to local rt at digis$ > > Feb 4 04:23:56 aetude qmail: 981231836.289614 status: local 1/10 remote > > 0/20 > > Feb 4 04:23:56 aetude qmail: 981231836.295356 delivery 400: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:23:56 aetude qmail: 981231836.295435 status: local 0/10 remote > > 0/20 > > Feb 4 04:57:04 aetude qmail: 981233824.289478 starting delivery 401: msg > > 14067 to local rt at digis$ > > Feb 4 04:57:04 aetude qmail: 981233824.289587 status: local 1/10 remote > > 0/20 > > Feb 4 04:57:04 aetude qmail: 981233824.295899 delivery 401: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:57:04 aetude qmail: 981233824.296038 status: local 0/10 remote > > 0/20 > > Feb 4 04:58:56 aetude qmail: 981233936.289470 starting delivery 402: msg > > 14068 to local rt at digis$ > > Feb 4 04:58:56 aetude qmail: 981233936.289668 status: local 1/10 remote > > 0/20 > > Feb 4 04:58:56 aetude qmail: 981233936.295374 delivery 402: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 04:58:56 aetude qmail: 981233936.295468 status: local 0/10 remote > > 0/20 > > Feb 4 05:35:24 aetude qmail: 981236124.289473 starting delivery 403: msg > > 14067 to local rt at digis$ > > Feb 4 05:35:24 aetude qmail: 981236124.289653 status: local 1/10 remote > > 0/20 > > Feb 4 05:35:24 aetude qmail: 981236124.295876 delivery 403: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 05:35:24 aetude qmail: 981236124.295969 status: local 0/10 remote > > 0/20 > > Feb 4 05:37:16 aetude qmail: 981236236.289468 starting delivery 404: msg > > 14068 to local rt at digis$ > > Feb 4 05:37:16 aetude qmail: 981236236.289664 status: local 1/10 remote > > 0/20 > > Feb 4 05:37:16 aetude qmail: 981236236.295883 delivery 404: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 05:37:16 aetude qmail: 981236236.295979 status: local 0/10 remote > > 0/20 > > Feb 4 06:17:04 aetude qmail: 981238624.289468 starting delivery 405: msg > > 14067 to local rt at digis$ > > Feb 4 06:17:04 aetude qmail: 981238624.289645 status: local 1/10 remote > > 0/20 > > Feb 4 06:17:04 aetude qmail: 981238624.295879 delivery 405: deferral: > > Unable_to_chdir_to_maildir$ > > Feb 4 06:17:04 aetude qmail: 981238624.295975 status: local 0/10 remote > > 0/20 > > > > The aliases... are them correct? > > I have commented the config.pm under /usr/local/rt/etc/ the sendmailoption > > do i need to re-compile or just to change the config.pm > > > > > > [root at aetude alias]# cat .qmail-rt > > /usr/local/rt/bin/rt-mailgate general correspond > > [root at aetude alias]# cat .qmail-support > > |/usr/local/rt/bin/rt-mailgate general correspond > > [root at aetude alias]# ls -al > > total 11 > > drwxr-sr-x 3 alias qmail 1024 Jan 22 19:34 . > > drwxr-xr-x 11 root qmail 1024 Jan 13 15:53 .. > > -rw-r--r-- 1 root qmail 14 Jan 13 16:36 .qmail-admin > > -rw-rw-r-- 1 root qmail 7 Jan 14 18:00 .qmail-default > > -rw-r--r-- 1 root qmail 7 Jan 14 17:56 .qmail-jeremykei > > lrwxrwxrwx 1 root qmail 34 Jan 13 16:00 > > .qmail-mailer-daemon -> /var/qmail/alias/.qmail-postmaster > > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-postmaster > > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-root > > -rw-r--r-- 1 root qmail 49 Feb 6 15:35 .qmail-rt > > -rw-r--r-- 1 root qmail 48 Jan 22 16:03 .qmail-rt-action > > -rw-r--r-- 1 root qmail 50 Jan 22 19:34 .qmail-support > > drwx--S--- 5 alias nofiles 1024 Jan 13 16:03 Maildir > > [root at aetude alias]# > > > > what else the changes to use RT with qmail? > > please advise. > > > > Thanks. > > > > Current problem: > > support at domain.com is the queue i created, but email cannot reach the RT > > system. > > and also rt at domain.com mail aliases also cannot reach the RT. > > > > When created a new queue, i set it to send out email to the requestor, > but > > i didn't send out email. > > > > > > > > regards, > > Johnny > > > > > > From ivan at uma.at Tue Feb 6 07:46:02 2001 From: ivan at uma.at (Ivan Iliev) Date: Tue, 06 Feb 2001 13:46:02 +0100 Subject: [rt-users] time accounting References: <20010206081127.78C3511204@pallas.eruditorum.org> Message-ID: <3A7FF20A.D6C4582E@uma.at> Hi all, Congratulations to the rt-developers. Great tool! Sorry, if my question was already asked on the list. I would need a time-accounting (how long someone worked to resolve a specific request), that fits to the Request Tracker. Is there any contributed solution to the problem or so? Thanks in advance ivan From rt-id-45 at lists.lorens.org Tue Feb 6 08:46:26 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Tue, 6 Feb 2001 14:46:26 +0100 Subject: [rt-users] time accounting In-Reply-To: <3A7FF20A.D6C4582E@uma.at> References: <20010206081127.78C3511204@pallas.eruditorum.org> <3A7FF20A.D6C4582E@uma.at> Message-ID: <20010206144626.A13999@apex.lorens.com> On Tue, Feb 06, 2001 at 01:46:02PM +0100, Ivan Iliev wrote: > I would need a time-accounting (how long someone worked to > resolve a specific request), that fits to the Request Tracker. RT2 seems to have that feature. Otherwise . . . -- #include Lorens Kockum From rpash at amnetus.com Tue Feb 6 11:50:06 2001 From: rpash at amnetus.com (Rob Pash) Date: Tue, 06 Feb 2001 11:50:06 -0500 Subject: [rt-users] Rtadmin problem creating queue and user Message-ID: <4.3.2.7.2.20010206113905.00b6f5d0@mail.amnetus.com> Can't locate Mysql.pm in @INC (@INC contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 /opt/rt/lib) at /opt/rt/lib/rt/database.pm line 8. BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line 8. Linux Generator 2.2.14-5.0 #1 Tue Mar 7 21:07:39 EST 2000 i686 unknow Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration: Platform: osname=linux, osvers=2.2.5-22smp, archname=i386-linux uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2 09:11:51 edt 1999 i686 unknown ' hint=recommended, useposix=true, d_sigaction=define usethreads=undef useperlio=undef d_sfio=undef Compiler: cc='cc', optimize='-O2 -m486 -fno-strength-reduce', gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release) cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include' ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include' stdchar='char', d_stdstdio=undef, usevfork=false intsize=4, longsize=4, ptrsize=4, doublesize=8 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 alignbytes=4, usemymalloc=n, prototype=define Linker and Libraries: ld='cc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib libs=-lnsl -ldl -lm -lc -lposix -lcrypt libc=, so=so, useshrplib=false, libperl=libperl.a Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic' cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib' Problem when creating queue: [root at Generator bin]# ./rtadmin queue -create rt queue Can't locate Mysql.pm in @INC (@INC contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 /opt/rt/lib) at /opt/rt/lib/rt/database.pm line 8. BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line 8. database.pm line 8 : use Mysql; ------------------------------------------------- Robert Pash Systems Engineer Amnet Co. 6051 SW 45th Street Davie, Florida 33314 Phone # 954-327-9949 Fax # 954-327-2389 ------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: From dan at uksolutions.co.uk Tue Feb 6 04:46:40 2001 From: dan at uksolutions.co.uk (Daniel W Lowe (UKS)) Date: Tue, 6 Feb 2001 09:46:40 -0000 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <005f01c09013$1ccdc680$4a5ffea9@johnsien> Message-ID: <02e601c09021$b46c70a0$5232000a@cadltd.com> Hi Johnny I set these on compile time (in Makefile) $mailprog = "/var/qmail/bin/sendmail"; $mail_options = "-oi -t"; This is a good place to start. If this does not help you I will think a bit more! -Dan UKSolutions, part of CAD Including UK Shells, UK Colo Tel: 01527 851 333 - Fax: 01527 851 301 Web: www.uksolutions.co.uk Email: dan at uksolutions.co.uk --------------------------------------------------------------------------- This email, and any attachment, is confidential and may contain information which is covered by legal, professional or other privilege. If you are not the intended recipient, please notify the sender immediately and destroy the email. You should not otherwise copy it, retransmit it or use or disclose its contents to anyone. --------------------------------------------------------------------------- ----- Original Message ----- From: "Johnny Tan" To: Sent: Tuesday, February 06, 2001 8:01 AM Subject: runnnig qmail with RT > Hi Dan, > > i have problem with qmail and RT. can you help out? > > I didn't change the $mailprog and $mal_options > Original option > what should i change to? > do i need to re-compile rt or just change under /usr/local/rt/etc/config.pm? > > #$mailprog = "/usr/lib/sendmail"; > #$mail_options = "-oi -t -ODeliveryMode=b -OErrorMode=m"; > > please advice. > > The error message in the maillog is : > > Feb 4 04:22:04 aetude qmail: 981231724.229540 starting delivery 399: msg > 14067 to local rt at digis$ > Feb 4 04:22:04 aetude qmail: 981231724.229728 status: local 1/10 remote > 0/20 > Feb 4 04:22:04 aetude qmail: 981231724.291555 delivery 399: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:22:04 aetude qmail: 981231724.291669 status: local 0/10 remote > 0/20 > Feb 4 04:23:56 aetude qmail: 981231836.289503 starting delivery 400: msg > 14068 to local rt at digis$ > Feb 4 04:23:56 aetude qmail: 981231836.289614 status: local 1/10 remote > 0/20 > Feb 4 04:23:56 aetude qmail: 981231836.295356 delivery 400: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:23:56 aetude qmail: 981231836.295435 status: local 0/10 remote > 0/20 > Feb 4 04:57:04 aetude qmail: 981233824.289478 starting delivery 401: msg > 14067 to local rt at digis$ > Feb 4 04:57:04 aetude qmail: 981233824.289587 status: local 1/10 remote > 0/20 > Feb 4 04:57:04 aetude qmail: 981233824.295899 delivery 401: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:57:04 aetude qmail: 981233824.296038 status: local 0/10 remote > 0/20 > Feb 4 04:58:56 aetude qmail: 981233936.289470 starting delivery 402: msg > 14068 to local rt at digis$ > Feb 4 04:58:56 aetude qmail: 981233936.289668 status: local 1/10 remote > 0/20 > Feb 4 04:58:56 aetude qmail: 981233936.295374 delivery 402: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 04:58:56 aetude qmail: 981233936.295468 status: local 0/10 remote > 0/20 > Feb 4 05:35:24 aetude qmail: 981236124.289473 starting delivery 403: msg > 14067 to local rt at digis$ > Feb 4 05:35:24 aetude qmail: 981236124.289653 status: local 1/10 remote > 0/20 > Feb 4 05:35:24 aetude qmail: 981236124.295876 delivery 403: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 05:35:24 aetude qmail: 981236124.295969 status: local 0/10 remote > 0/20 > Feb 4 05:37:16 aetude qmail: 981236236.289468 starting delivery 404: msg > 14068 to local rt at digis$ > Feb 4 05:37:16 aetude qmail: 981236236.289664 status: local 1/10 remote > 0/20 > Feb 4 05:37:16 aetude qmail: 981236236.295883 delivery 404: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 05:37:16 aetude qmail: 981236236.295979 status: local 0/10 remote > 0/20 > Feb 4 06:17:04 aetude qmail: 981238624.289468 starting delivery 405: msg > 14067 to local rt at digis$ > Feb 4 06:17:04 aetude qmail: 981238624.289645 status: local 1/10 remote > 0/20 > Feb 4 06:17:04 aetude qmail: 981238624.295879 delivery 405: deferral: > Unable_to_chdir_to_maildir$ > Feb 4 06:17:04 aetude qmail: 981238624.295975 status: local 0/10 remote > 0/20 > > The aliases... are them correct? > I have commented the config.pm under /usr/local/rt/etc/ the sendmailoption > do i need to re-compile or just to change the config.pm > > > [root at aetude alias]# cat .qmail-rt > /usr/local/rt/bin/rt-mailgate general correspond > [root at aetude alias]# cat .qmail-support > |/usr/local/rt/bin/rt-mailgate general correspond > [root at aetude alias]# ls -al > total 11 > drwxr-sr-x 3 alias qmail 1024 Jan 22 19:34 . > drwxr-xr-x 11 root qmail 1024 Jan 13 15:53 .. > -rw-r--r-- 1 root qmail 14 Jan 13 16:36 .qmail-admin > -rw-rw-r-- 1 root qmail 7 Jan 14 18:00 .qmail-default > -rw-r--r-- 1 root qmail 7 Jan 14 17:56 .qmail-jeremykei > lrwxrwxrwx 1 root qmail 34 Jan 13 16:00 > .qmail-mailer-daemon -> /var/qmail/alias/.qmail-postmaster > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-postmaster > -rw-r--r-- 1 root qmail 14 Jan 14 17:56 .qmail-root > -rw-r--r-- 1 root qmail 49 Feb 6 15:35 .qmail-rt > -rw-r--r-- 1 root qmail 48 Jan 22 16:03 .qmail-rt-action > -rw-r--r-- 1 root qmail 50 Jan 22 19:34 .qmail-support > drwx--S--- 5 alias nofiles 1024 Jan 13 16:03 Maildir > [root at aetude alias]# > > what else the changes to use RT with qmail? > please advise. > > Thanks. > > Current problem: > support at domain.com is the queue i created, but email cannot reach the RT > system. > and also rt at domain.com mail aliases also cannot reach the RT. > > When created a new queue, i set it to send out email to the requestor, but > i didn't send out email. > > > > regards, > Johnny > > From fba at zurich.ibm.com Tue Feb 6 11:03:38 2001 From: fba at zurich.ibm.com (fba at zurich.ibm.com) Date: Tue, 6 Feb 2001 17:03:38 +0100 Subject: [rt-users] rt 1.0.7 and RH 7 mismatch ? Message-ID: I installed rt 1.0.7 on a RedHat 7 system to give it a try. The installation went well, also the configuration of the mail gateway and the apache. However I can't do anything, every action produces a Perl failure: Can't locate loadable object for module DBI in @INC (@INC contains: /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/ site_perl/5.6.0/i386-linux/DBI.pm line 182 BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.6.0/i386-linux/DBI.pm line 182. Compilation failed in require at tts-dal.pl line 9. BEGIN failed--compilation aborted at tts-dal.pl line 9. Compilation failed in require at tts-valid.pl line 26. I have the mysql driver for DBI installed (version 1.2215) and I also said 'yes' when asked about the MysqlPerl emulation. Is it the newer perl version or what could be the reason. Any help is appreciated. Thx Frank ---------------------------------------------------------------------- Dr. Frank Bagehorn IBM Zurich Research Lab. Saeumerstr. 4 CH-8803 Rueschlikon Switzerland ---------------------------------------------------------------------- SMTP: fba at zurich.ibm.com Notes: Frank Bagehorn/Zurich/IBM at IBMCH phone: ++41 (01) 724 83 23 fax: ++41 (01) 724 89 59 From gregw-rt-users at greg.cex.ca Tue Feb 6 12:29:58 2001 From: gregw-rt-users at greg.cex.ca (Greg White) Date: Tue, 6 Feb 2001 09:29:58 -0800 Subject: [rt-users] rt 1.0.7 and RH 7 mismatch ? In-Reply-To: ; from fba@zurich.ibm.com on Tue, Feb 06, 2001 at 05:03:38PM +0100 References: Message-ID: <20010206092958.C20715@greg.cex.ca> On Tue, Feb 06, 2001 at 05:03:38PM +0100, fba at zurich.ibm.com wrote: > > > I installed rt 1.0.7 on a RedHat 7 system to give it a try. The > installation went well, also the configuration of the mail gateway and the > apache. However I can't do anything, every action produces a Perl failure: > > Can't locate loadable object for module DBI in @INC (@INC contains: > /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 > /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 > /usr/lib/perl5/site_perl .) at /usr/lib/perl5/ It's not a perl version problem... [noc at localhost noc]$ perl -v This is perl, v5.6.0 built for i686-linux Copyright 1987-2000, Larry Wall [noc at localhost noc]$ rt/bin/rt Welcome to Request Tracker 1.0.7 [noc at localhost noc]$ Working fine for me..... Sounds like a module misconfigur?tion of some sort -- sorry I can't be too much more helpful, but I thought that a negative case (it isn't your Perl version, or RT1.0.7), might be helpful... -- Greg White Those who make peaceful revolution impossible will make violent revolution inevitable. -- John F. Kennedy From Rich.West at divatv.com Tue Feb 6 12:29:40 2001 From: Rich.West at divatv.com (Rich West) Date: Tue, 06 Feb 2001 12:29:40 -0500 Subject: [rt-users] Rtadmin problem creating queue and user References: <4.3.2.7.2.20010206113905.00b6f5d0@mail.amnetus.com> Message-ID: <3A803484.BB96724@Divatv.com> Is this a new installation? If so, then you have to install the Msql-Mysql-Modules package (distributed separately). If you have "cpan" installed as part of your PERL package, you can simply do: #> cpan cpan> install Mysql and it will automatically install the Mysql perl module (after asking a few questions) in the proper location for you. -Rich -- Richard West mailto:rwest at wesmo.com Wesmo Computer Services http://www.wesmo.com Register Your Domain For Got TV? As Little As $14.95/yr! Get your .TV! > Can't locate Mysql.pm in @INC (@INC contains: > /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 > /usr/lib/perl5/site_perl/5.005/i386-linux > /usr/lib/perl5/site_perl/5.005 /opt/rt/lib) at > /opt/rt/lib/rt/database.pm line 8. > BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line > 8. > > > Linux Generator 2.2.14-5.0 #1 Tue Mar 7 21:07:39 EST 2000 i686 unknow > > Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration: > Platform: > osname=linux, osvers=2.2.5-22smp, archname=i386-linux > uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2 > 09:11:51 edt 1999 i686 unknown ' > hint=recommended, useposix=true, d_sigaction=define > usethreads=undef useperlio=undef d_sfio=undef > Compiler: > cc='cc', optimize='-O2 -m486 -fno-strength-reduce', > gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release) > cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include' > ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include' > stdchar='char', d_stdstdio=undef, usevfork=false > intsize=4, longsize=4, ptrsize=4, doublesize=8 > d_longlong=define, longlongsize=8, d_longdbl=define, > longdblsize=12 > alignbytes=4, usemymalloc=n, prototype=define > Linker and Libraries: > ld='cc', ldflags =' -L/usr/local/lib' > libpth=/usr/local/lib /lib /usr/lib > libs=-lnsl -ldl -lm -lc -lposix -lcrypt > libc=, so=so, useshrplib=false, libperl=libperl.a > Dynamic Linking: > dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, > ccdlflags='-rdynamic' > cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib' > > > Problem when creating queue: > > [root at Generator bin]# ./rtadmin queue -create rt queue > > Can't locate Mysql.pm in @INC (@INC contains: > /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 > /usr/lib/perl5/site_perl/5.005/i386-linux > /usr/lib/perl5/site_perl/5.005 /opt/rt/lib) at > /opt/rt/lib/rt/database.pm line 8. > BEGIN failed--compilation aborted at /opt/rt/lib/rt/database.pm line > 8. > > database.pm line 8 : use Mysql; > > > ------------------------------------------------- > Robert Pash > Systems Engineer > Amnet Co. > 6051 SW 45th Street > Davie, Florida 33314 > Phone # 954-327-9949 > Fax # 954-327-2389 > ------------------------------------------------- From ericg at cats.ucsc.edu Tue Feb 6 12:42:12 2001 From: ericg at cats.ucsc.edu (Eric Goodman) Date: Tue, 6 Feb 2001 09:42:12 -0800 Subject: [rt-users] Maybe repeated question In-Reply-To: <20010206170944.3E8C.KIMURA@ctc.ad.jp> References: <001d01c09010$12e13740$4a5ffea9@johnsien> <20010206170944.3E8C.KIMURA@ctc.ad.jp> Message-ID: Where are you wanting to change the size? In the "send comment" window or in the "view item detail" window? --- Eric >Hello, > >When we comment via Web interface or send comment via mailgate, mostly >the font size is too small to see. How can we change the size? > >Regards, >Kazu > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From johnny at anodns.com Tue Feb 6 12:59:25 2001 From: johnny at anodns.com (Johnny Tan) Date: Wed, 7 Feb 2001 01:59:25 +0800 Subject: [rt-users] Re: RT 1.0.2 working with qmail? References: <005f01c09013$1ccdc680$4a5ffea9@johnsien> <02e601c09021$b46c70a0$5232000a@cadltd.com> <011b01c09029$5235f2a0$4a5ffea9@johnsien> Message-ID: <001601c09066$b71a6c40$4a5ffea9@johnsien> Hi All, Just want to summarise what is my problem and how then the solution came via the mailling list. Hopefully, this can help other fellows when asking about qmail with RT can refer to this thread. To make RT work with qmail, change the following in the Makefile (but if you have compiled it, then change /path/to/rt/etc/config.pm $mailprog = "/var/qmail/bin/sendmail"; $mail_options = "-oi -t"; Then remember the email aliases you created. My case was the mail alias for RT is rt at domain.com while i have created user and group RT. I create under ~alias/.qmail-rt which contradict with the user account and qmail alias. The problem with cannot chdir_maildir on my maillog is because i need to run script to convert mbox format to maildir format. I forgot to do it for rt user. Hence that is the problem comes. I create queue "support" So under Rt user account, i create .qmail The content of .qmail is: |preline /path/to/rt-mailgate queue correspond i later change to support at domain.com hence i create qmail alias under /var/qmail/alias/.qmail-support the content of .qmail-support is preline /path/to/rt-mailgate support correspond Remember to allow non-member to create queue if you want to use email in the RT. Thanks for your help Especially A.L.Lambert,Daniel W Lowe, Nathan and others in the mailing list Hopefully this summarize will help other users in future. regards Johnny NOTE: I use RT 1.0.6 From KHamilton at Hunter.COM Tue Feb 6 18:22:26 2001 From: KHamilton at Hunter.COM (Hamilton, Kent) Date: Tue, 6 Feb 2001 17:22:26 -0600 Subject: [rt-users] Question about using a web form to create a request. Message-ID: <508F01B47A2BD411844500A0C9C83B440B705E@mailbox.Hunter.COM> I was building a web form which I had planned to use to simply force people to enter specific information when they created a request, since right now our "average" request consists of "My PC is broke." I have the form built, do data validation on the info and am all ready to generate an email to create the ticket, two of the things I'd like to allow I don't know if I can do. 1) I want allow them to set a "Requested By" date and have that be the initial due date. 2) I want to set the initial priority based on selections they make on the form. So my question is: Since the ticket isn't created yet, it doesn't look like I can use "%RT SET prio xx" in the new ticket itself, so how can I set these short of twiddling the database myself which I was trying to avoid by generating an email. The form is done using ColdFusion so I could do this if there isn't any other way. But I'd have to do some serious work to make sure I had the correct ticket to twiddle with.... Suggestions? -- Kent Hamilton Manager Systems Admin & Networking Hunter Engineering Company From Adam.Clarke at StrategicData.com.au Tue Feb 6 18:51:29 2001 From: Adam.Clarke at StrategicData.com.au (Adam Clarke) Date: Wed, 7 Feb 2001 10:51:29 +1100 Subject: [rt-users] Question about using a web form to create a request. References: <508F01B47A2BD411844500A0C9C83B440B705E@mailbox.Hunter.COM> Message-ID: <000901c09097$b9d1f4e0$2401a8c0@strategicdata.com.au> Have you looked at the command line interface instead of e-mail. This would allow you to do what you want. I have only looked at this for a second but an expect script would handle the process easily. Alternatively you could play around with piping the responses to qt -create's prompts. Hint: run the following command rt -create Cheers Adam Clarke ----- Original Message ----- From: "Hamilton, Kent" To: Sent: Wednesday, February 07, 2001 10:22 AM Subject: [rt-users] Question about using a web form to create a request. > I was building a web form which I had planned to use to simply > force people to enter specific information when they created a > request, since right now our "average" request consists of "My > PC is broke." > > I have the form built, do data validation on the info and am > all ready to generate an email to create the ticket, two of > the things I'd like to allow I don't know if I can do. > > 1) I want allow them to set a "Requested By" date and have > that be the initial due date. > 2) I want to set the initial priority based on selections > they make on the form. > > So my question is: Since the ticket isn't created yet, it > doesn't look like I can use "%RT SET prio xx" in the new ticket > itself, so how can I set these short of twiddling the database > myself which I was trying to avoid by generating an email. The > form is done using ColdFusion so I could do this if there isn't > any other way. But I'd have to do some serious work to make sure > I had the correct ticket to twiddle with.... > > Suggestions? > > -- > Kent Hamilton > Manager Systems Admin & Networking > Hunter Engineering Company > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From rt at ghost.ntelos.net Tue Feb 6 18:50:45 2001 From: rt at ghost.ntelos.net (rt at ghost.ntelos.net) Date: Tue, 6 Feb 2001 18:50:45 -0500 (EST) Subject: [rt-users] Moving RT from Linux to BSD Message-ID: Hello Everyone, I am considering moving RT from a Debian Linux platform to a FreeBSD machine. Please excuse me if this is covered in the FAQ, I may have missed it. I could not find any info on running RT on a BSD system and was wondering if anyone did and how hard or easy it would be for me to make the convert. Thanks, Ashby Gochenour NTELOS NOC From tjagger at overland.net Tue Feb 6 21:28:35 2001 From: tjagger at overland.net (Todd Jagger) Date: Tue, 06 Feb 2001 20:28:35 -0600 Subject: [rt-users] Moving rt to another machine Message-ID: <5.0.2.1.2.20010206202826.00ad6fa0@mail.overland.net> Hi, I'd like to move our rt to another machine. I have rt all set up on the new machine and was wondering if I can just tar up certain directories on the old machine, then untar them in the proper place on the new machines, and have everything like it was, with all the tickets in tact and such. If so, what directories would I want to migrate? What might break when I do this? I know to add the aliases and such but am not sure where rt has put stuff for mysql. Thanks in advance, Todd From gregw-rt-users at greg.cex.ca Tue Feb 6 22:09:25 2001 From: gregw-rt-users at greg.cex.ca (Greg White) Date: Tue, 6 Feb 2001 19:09:25 -0800 Subject: [rt-users] Moving rt to another machine In-Reply-To: <5.0.2.1.2.20010206202826.00ad6fa0@mail.overland.net>; from tjagger@overland.net on Tue, Feb 06, 2001 at 08:28:35PM -0600 References: <5.0.2.1.2.20010206202826.00ad6fa0@mail.overland.net> Message-ID: <20010206190925.A27663@greg.cex.ca> On Tue, Feb 06, 2001 at 08:28:35PM -0600, Todd Jagger wrote: > Hi, > > I'd like to move our rt to another machine. I have rt all set up on > the new machine and was wondering if I can just tar up certain > directories on the old machine, then untar them in the proper place on > the new machines, and have everything like it was, with all the tickets > in tact and such. If so, what directories would I want to > migrate? What might break when I do this? I know to add the aliases > and such but am not sure where rt has put stuff for mysql. > I've done this once, and this is what I did (from memory -- may be missing some steps -- back up everything!) 1. Get RT installed on the new machine, preferably with the same options as the other RT. 2. Create a new queue and mysql database, with the same name as the other RT. 3. Backup the mysql database(s), and replace it/them with the databases from the old machine. 4.Start using the new RT. I'm sure there are cleaner ways of doing it, but this one worked.... -- Greg White Those who make peaceful revolution impossible will make violent revolution inevitable. -- John F. Kennedy From kimura at ctc.ad.jp Wed Feb 7 02:08:10 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Wed, 07 Feb 2001 16:08:10 +0900 Subject: [rt-users] Maybe repeated question In-Reply-To: References: <20010206170944.3E8C.KIMURA@ctc.ad.jp> Message-ID: <20010207160150.36BC.KIMURA@ctc.ad.jp> Sorry, I cannot find either "send comment" window or "view item detail" window. Simply, when we click any serial number at "Display Queue" window and the transaction is created by e-mail, we can easily compare the difference between the size of header and the size of contents. We can read the header because it is bigger than the contents. Any sugestion? Regards, Kazu On Tue, 6 Feb 2001 09:42:12 -0800 Eric Goodman wrote: > Where are you wanting to change the size? In the "send comment" > window or in the "view item detail" window? > > --- Eric > > >Hello, > > > >When we comment via Web interface or send comment via mailgate, mostly > >the font size is too small to see. How can we change the size? > > > >Regards, > >Kazu > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users - - - - - - - - - - - - - - - - - - - ????????????????? IP??? ?? ?? E-mail: kimura at ctc.ad.jp Tel(?)052-740-8101 Fax 052-740-8935 - - - - - - - - - - - - - - - - - - - From frussell at tpg.com.au Wed Feb 7 03:15:34 2001 From: frussell at tpg.com.au (Frances Russell) Date: Wed, 7 Feb 2001 19:15:34 +1100 Subject: [rt-users] Maybe repeated question In-Reply-To: <20010207160150.36BC.KIMURA@ctc.ad.jp> References: Message-ID: <200102070815.TAA08714@oscar.intranet> In your rt directory; /rt/lib/rt/ui/web/manipulate.pm a few lines down there is a line: $QUEUE_FONT and $MESSAGE_FONT Change it to make the font bigger. The default is "-1", I have mine set to "3". Frances On 7 Feb 01, at 16:08, Kazu Kimura wrote: > Sorry, I cannot find either "send comment" window or "view item > detail" window. > > Simply, when we click any serial number at "Display Queue" window and > the transaction is created by e-mail, we can easily compare the > difference between the size of header and the size of contents. We > can read the header because it is bigger than the contents. > > Any sugestion? > > Regards, > Kazu > > On Tue, 6 Feb 2001 09:42:12 -0800 > Eric Goodman wrote: > > > Where are you wanting to change the size? In the "send comment" > > window or in the "view item detail" window? > > > > --- Eric > > > > >Hello, > > > > > >When we comment via Web interface or send comment via mailgate, > > >mostly the font size is too small to see. How can we change the > > >size? > > > > > >Regards, > > >Kazu > > > > > >_______________________________________________ > > >rt-users mailing list > > >rt-users at lists.fsck.com > > >http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > - - - - - - - - - - - - - - - - - - - > $BCfIt%F%l%3%_%e%K%1!<%7%g%s3t<02q IP$B5;=QIt(B $BLZB<(B $BOBM5(B > E-mail: kimura at ctc.ad.jp > Tel($BBe(B)052-740-8101 > Fax 052-740-8935 > - - - - - - - - - - - - - - - - - - - > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From kimura at ctc.ad.jp Wed Feb 7 03:37:54 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Wed, 07 Feb 2001 17:37:54 +0900 Subject: [rt-users] Maybe repeated question In-Reply-To: <200102070815.TAA08714@oscar.intranet> References: <20010207160150.36BC.KIMURA@ctc.ad.jp> <200102070815.TAA08714@oscar.intranet> Message-ID: <20010207173547.36BF.KIMURA@ctc.ad.jp> Thank you, Frances. Perfect answer. Regards, Kazu On Wed, 7 Feb 2001 19:15:34 +1100 "Frances Russell" wrote: > In your rt directory; > /rt/lib/rt/ui/web/manipulate.pm > > a few lines down there is a line: > $QUEUE_FONT and $MESSAGE_FONT > > Change it to make the font bigger. The default is "-1", I have mine set > to "3". > > Frances > From frussell at tpg.com.au Wed Feb 7 07:05:56 2001 From: frussell at tpg.com.au (Frances Russell) Date: Wed, 7 Feb 2001 23:05:56 +1100 Subject: [rt-users] StripMIME question Message-ID: <200102071205.XAA01388@oscar.intranet> A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 2544 bytes Desc: not available URL: From detertj at msoe.edu Wed Feb 7 08:21:25 2001 From: detertj at msoe.edu (Jonathan C. Detert) Date: Wed, 7 Feb 2001 07:21:25 -0600 Subject: [rt-users] Question about using a web form to create a request. In-Reply-To: <000901c09097$b9d1f4e0$2401a8c0@strategicdata.com.au>; from Adam.Clarke@StrategicData.com.au on Wed, Feb 07, 2001 at 10:51:29AM +1100 References: <508F01B47A2BD411844500A0C9C83B440B705E@mailbox.Hunter.COM> <000901c09097$b9d1f4e0$2401a8c0@strategicdata.com.au> Message-ID: <20010207072125.E23814@carlisle.msoe.edu> Here's another idea: - have your web-form use the rt-mailgate command with "extended-syntax" and the "-t" flag (which causes rt-mailgate to print the integer ticket number to STDOUT) - capture the ticket number output by rt-mailgate and then invoke rt-mailgate again with the desired %RT SET strings. That should do it. * Adam Clarke [010206 17:53]: > Have you looked at the command line interface instead of e-mail. > > This would allow you to do what you want. I have only looked at this for a > second but an expect script would handle the process easily. Alternatively > you could play around with piping the responses to qt -create's prompts. > > Hint: run the following command > rt -create > > Cheers > Adam Clarke > > ----- Original Message ----- > From: "Hamilton, Kent" > To: > Sent: Wednesday, February 07, 2001 10:22 AM > Subject: [rt-users] Question about using a web form to create a request. > > > > I was building a web form which I had planned to use to simply > > force people to enter specific information when they created a > > request, since right now our "average" request consists of "My > > PC is broke." > > > > I have the form built, do data validation on the info and am > > all ready to generate an email to create the ticket, two of > > the things I'd like to allow I don't know if I can do. > > > > 1) I want allow them to set a "Requested By" date and have > > that be the initial due date. > > 2) I want to set the initial priority based on selections > > they make on the form. > > > > So my question is: Since the ticket isn't created yet, it > > doesn't look like I can use "%RT SET prio xx" in the new ticket > > itself, so how can I set these short of twiddling the database > > myself which I was trying to avoid by generating an email. The > > form is done using ColdFusion so I could do this if there isn't > > any other way. But I'd have to do some serious work to make sure > > I had the correct ticket to twiddle with.... > > > > Suggestions? > > > > -- > > Kent Hamilton > > Manager Systems Admin & Networking > > Hunter Engineering Company > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Happy Landings, Jon Detert Unix System Administrator, Milwaukee School of Engineering 1025 N. Broadway, Milwaukee, Wisconsin 53202 From burghardt at riege.de Wed Feb 7 09:04:03 2001 From: burghardt at riege.de (Heiko Burghardt) Date: Wed, 07 Feb 2001 15:04:03 +0100 Subject: [rt-users] Mail reply to requestor Message-ID: <3A8155D3.69C457C8@riege.de> Hello, I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All desired perl modules are installed. When I try to reply on a request and push the "Send response" button there is no mail sent to the requestor (I am the requestor in my tests). And when I try the same again and put my email adress into the CC field I get the mail once. In this mail I can see that the To: field is empty. On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply is working (but that is no system to run RT live). Do you have an idea how I can solve this problem ? Thanks and best regards, Heiko Burghardt -- Heiko Burghardt Network- & Systemadministration Riege Software International GmbH Mollsfeld 10, 40670 Meerbusch, Germany Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 e-mail: burghardt at riege.com web: http://www.riege.com -- From burghardt at riege.de Wed Feb 7 09:19:07 2001 From: burghardt at riege.de (Heiko Burghardt) Date: Wed, 07 Feb 2001 15:19:07 +0100 Subject: [rt-users] Re: Mail reply to requestor References: <3A8155D3.69C457C8@riege.de> Message-ID: <3A81595B.5BBA7E31@riege.de> Ok, thank you very much for your help. Sorry for resending my request again, I have not seen the answer. Best regards, Heiko Burghardt Heiko Burghardt wrote: > > Hello, > > I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All > desired perl modules are installed. > When I try to reply on a request and push the "Send response" button > there is no mail sent to the requestor (I am the requestor in my tests). > And when I try the same again and put my email adress into the CC field > I get the mail once. In this mail I can see that the To: field is > empty. > > On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply > is working (but that is no system to run RT live). > > Do you have an idea how I can solve this problem ? > > Thanks and best regards, > > Heiko Burghardt > > -- > Heiko Burghardt > Network- & Systemadministration > > Riege Software International GmbH > Mollsfeld 10, 40670 Meerbusch, Germany > > Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 > e-mail: burghardt at riege.com > web: http://www.riege.com > -- -- Heiko Burghardt Network- & Systemadministration Riege Software International GmbH Mollsfeld 10, 40670 Meerbusch, Germany Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 e-mail: burghardt at riege.com web: http://www.riege.com -- From jb at whatiflinux.com Wed Feb 7 11:04:29 2001 From: jb at whatiflinux.com (Joel Brissenden) Date: Wed, 07 Feb 2001 11:04:29 -0500 Subject: [rt-users] Routing mail References: <3A8155D3.69C457C8@riege.de> <3A81595B.5BBA7E31@riege.de> Message-ID: <3A81720D.B1E73DB3@whatiflinux.com> I'm having a problem in using fetchmail and I was wondering if anyone has any alernative solutions to getting emails sent to support at mydomain.com to end up in the rt queue My mail server is not on the same machine as rt. I use netscape as my mail client, but is there an application other than netscape that can filter and forward my mail to rt? Heiko Burghardt wrote: > Ok, thank you very much for your help. > > Sorry for resending my request again, I have not seen the > answer. > > Best regards, > > Heiko Burghardt > > Heiko Burghardt wrote: > > > > Hello, > > > > I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All > > desired perl modules are installed. > > When I try to reply on a request and push the "Send response" button > > there is no mail sent to the requestor (I am the requestor in my tests). > > And when I try the same again and put my email adress into the CC field > > I get the mail once. In this mail I can see that the To: field is > > empty. > > > > On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply > > is working (but that is no system to run RT live). > > > > Do you have an idea how I can solve this problem ? > > > > Thanks and best regards, > > > > Heiko Burghardt > > > > -- > > Heiko Burghardt > > Network- & Systemadministration > > > > Riege Software International GmbH > > Mollsfeld 10, 40670 Meerbusch, Germany > > > > Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 > > e-mail: burghardt at riege.com > > web: http://www.riege.com > > -- > > -- > Heiko Burghardt > Network- & Systemadministration > > Riege Software International GmbH > Mollsfeld 10, 40670 Meerbusch, Germany > > Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 > e-mail: burghardt at riege.com > web: http://www.riege.com > -- > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Joel Brissenden Acrylis, Inc. http://www.whatiflinux.com 73 Princeton St. tel: 1 978 251 1987 x235 N. Chelmsford, MA 01863 fax: 1 978 251 1989 USA -------------- next part -------------- An HTML attachment was scrubbed... URL: From ericg at cats.ucsc.edu Wed Feb 7 12:52:25 2001 From: ericg at cats.ucsc.edu (Eric Goodman) Date: Wed, 7 Feb 2001 09:52:25 -0800 Subject: [rt-users] Question about using a web form to create a request. In-Reply-To: <20010207072125.E23814@carlisle.msoe.edu> References: <508F01B47A2BD411844500A0C9C83B440B705E@mailbox.Hunter.COM> <000901c09097$b9d1f4e0$2401a8c0@strategicdata.com.au> <20010207072125.E23814@carlisle.msoe.edu> Message-ID: My understanding is that the best way is have the web invoke the command line rt commands, as K. Hamer did in OncallForm.cgi (I think that's in the contrib area). Trying to do it through rt-mailgate seems more difficult, as you would need an agent intercepting RT mail and would have to filter out the tickets it didn't care about. In particular, Ken uses the rt -create command. This is an interactive command that runs something like this: $ ./rt -create Welcome to Request Tracker 1.0.2 Place Request in queue:[testing] Place Request in area: Give request to:[ericg] Requestor(s):[ericg at cats.ucsc.edu] Subject:[test CLI] Starting Priority: Final Priority: Date due (MM/DD/YY):[2/10/01] Please enter a detailed description of this request, terminated by a line containing only a period: [This is a test ticket creation.] [.] The brackets are not actually typed of course, they are just to indicate that I entered that data. The above mentioned CGI just makes a file containing the appropriate responses, and then invokes "rt -create < responseFile". He then filters the response with: if ( /^Request #(\d+) created/ ) { # A request was created $s_reqnum = $1; } To get the request number and resolve the ticket if appropriate. That's seems like your best bet. --- Eric >Here's another idea: > >- have your web-form use the rt-mailgate command with "extended-syntax" > and the "-t" flag (which causes rt-mailgate to print the integer > ticket number to STDOUT) > >- capture the ticket number output by rt-mailgate and then invoke > rt-mailgate again with the desired %RT SET strings. > >That should do it. > >* Adam Clarke [010206 17:53]: >> Have you looked at the command line interface instead of e-mail. >> >> This would allow you to do what you want. I have only looked at this for a >> second but an expect script would handle the process easily. Alternatively >> you could play around with piping the responses to qt -create's prompts. >> >> Hint: run the following command >> rt -create >> >> Cheers >> Adam Clarke >> >> ----- Original Message ----- >> From: "Hamilton, Kent" >> To: >> Sent: Wednesday, February 07, 2001 10:22 AM >> Subject: [rt-users] Question about using a web form to create a request. >> >> >> > I was building a web form which I had planned to use to simply >> > force people to enter specific information when they created a >> > request, since right now our "average" request consists of "My >> > PC is broke." >> > >> > I have the form built, do data validation on the info and am >> > all ready to generate an email to create the ticket, two of >> > the things I'd like to allow I don't know if I can do. >> > >> > 1) I want allow them to set a "Requested By" date and have > > > that be the initial due date. > > > 2) I want to set the initial priority based on selections > > > they make on the form. > > > > > > So my question is: Since the ticket isn't created yet, it >> > doesn't look like I can use "%RT SET prio xx" in the new ticket >> > itself, so how can I set these short of twiddling the database >> > myself which I was trying to avoid by generating an email. The >> > form is done using ColdFusion so I could do this if there isn't >> > any other way. But I'd have to do some serious work to make sure >> > I had the correct ticket to twiddle with.... >> > >> > Suggestions? >> > >> > -- >> > Kent Hamilton >> > Manager Systems Admin & Networking >> > Hunter Engineering Company >> > >> > _______________________________________________ >> > rt-users mailing list >> > rt-users at lists.fsck.com >> > http://lists.fsck.com/mailman/listinfo/rt-users >> > >> >> >> _______________________________________________ >> rt-users mailing list >> rt-users at lists.fsck.com >> http://lists.fsck.com/mailman/listinfo/rt-users > >-- >Happy Landings, > >Jon Detert >Unix System Administrator, Milwaukee School of Engineering >1025 N. Broadway, Milwaukee, Wisconsin 53202 > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From JMansfie at crowncork.com Wed Feb 7 13:21:51 2001 From: JMansfie at crowncork.com (Mansfield, Jonathan) Date: Wed, 7 Feb 2001 13:21:51 -0500 Subject: [rt-users] RT configuration question Message-ID: <4F7EECF17582D31198610010E37C609D032BF318@A901US53> > Hi, > > I am trying to set up Request Tracker. Everything seems to be running, > but I am not able to get RT to send mail. I get the following error when > I try this: > > [Mon Jan 29 15:35:57 2001] [error] [client 9.107.9.111] malformed header > from script. Bad header=Recipient names must be specif: > /opt/rt/bin/cgi/webrt.cgi > Could not send mail :( > > Tried to launch this command: /usr/sbin/sendmail > > > I am able to send e-mail from the command line with sendmail. I suspect > that I may need to add command line arguments in the config.pm file, but > I'm not sure what to use. Is there anything you can recommend? > <> > I am running MySQL 3.23 on RH7.0. > > Thanks for the help, > Jon Mansfield > Network Coordinator > Risdon AMS (USA) Inc. > (203) 720-4809 > jmansfie at crowncork.com > -------------- next part -------------- A non-text attachment was scrubbed... Name: config.pm Type: application/octet-stream Size: 3476 bytes Desc: not available URL: From JMansfie at crowncork.com Wed Feb 7 13:43:16 2001 From: JMansfie at crowncork.com (Mansfield, Jonathan) Date: Wed, 7 Feb 2001 13:43:16 -0500 Subject: [rt-users] FW: RT configuration question Message-ID: <4F7EECF17582D31198610010E37C609D032BF31A@A901US53> > Hi, > > I am trying to set up Request Tracker. Everything seems to be running, > but I am not able to get RT to send mail. I get the following error when > I try this: > > [Mon Jan 29 15:35:57 2001] [error] [client 9.107.9.111] malformed header > from script. Bad header=Recipient names must be specif: > /opt/rt/bin/cgi/webrt.cgi > Could not send mail :( > > Tried to launch this command: /usr/sbin/sendmail > > > I am able to send e-mail from the command line with sendmail. I suspect > that I may need to add command line arguments in the config.pm file, but > I'm not sure what to use. Is there anything you can recommend? > <> > I am running MySQL 3.23 on RH7.0. > > Thanks for the help, > Jon Mansfield > Network Coordinator > Risdon AMS (USA) Inc. > (203) 720-4809 > jmansfie at crowncork.com > -------------- next part -------------- A non-text attachment was scrubbed... Name: config.pm Type: application/octet-stream Size: 3476 bytes Desc: not available URL: From jesse at fsck.com Wed Feb 7 15:09:05 2001 From: jesse at fsck.com (Jesse) Date: Wed, 7 Feb 2001 15:09:05 -0500 Subject: [rt-users] Moving rt to another machine In-Reply-To: <5.0.2.1.2.20010206202826.00ad6fa0@mail.overland.net>; from tjagger@overland.net on Tue, Feb 06, 2001 at 08:28:35PM -0600 References: <5.0.2.1.2.20010206202826.00ad6fa0@mail.overland.net> Message-ID: <20010207150905.W15412@pallas.fsck.com> This is a quick and dirty list of the things that need to be done to move an RT1 instance from one host to another are as follows: Install RT on the new host. On the old host: mysqldump rt > rtdb tar cvf transactions.tar rt/transactions copy those files to the new host. On the new host mysqladmin drop rt mysqladmin create rt mysql rt Hi, > > I'd like to move our rt to another machine. I have rt all set up on > the new machine and was wondering if I can just tar up certain > directories on the old machine, then untar them in the proper place on > the new machines, and have everything like it was, with all the tickets > in tact and such. If so, what directories would I want to > migrate? What might break when I do this? I know to add the aliases > and such but am not sure where rt has put stuff for mysql. > > Thanks in advance, > Todd > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 There are no supercomputer applications that are solvable that cannot be solved in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. -Tanj From Kent.Holloway at onvoy.com Wed Feb 7 15:23:53 2001 From: Kent.Holloway at onvoy.com (Kent Holloway (Longballa)) Date: Wed, 7 Feb 2001 14:23:53 -0600 Subject: [rt-users] New RTStats version available Message-ID: New RTstats v1.03 is available in the contrib directory on fsck.com ftp://ftp.fsck.com/pub/rt/contrib/ This release add's 15 new graphs (Thanks Jesse!), also added is support for PNG (Thanks Russ!) and some general bug fixes as well as better label handling on the graphs (Thanks go to Steve N. for the graph changes). Read the .pl file for full revision history and changes. From jdfalk at mail-abuse.org Wed Feb 7 17:57:13 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Wed, 7 Feb 2001 14:57:13 -0800 Subject: [rt-users] Routing mail In-Reply-To: <3A81720D.B1E73DB3@whatiflinux.com>; from jb@whatiflinux.com on Wed, Feb 07, 2001 at 11:04:29AM -0500 References: <3A8155D3.69C457C8@riege.de> <3A81595B.5BBA7E31@riege.de> <3A81720D.B1E73DB3@whatiflinux.com> Message-ID: <20010207145713.L75621@mail-abuse.org> On 02/07/01, Joel Brissenden wrote: > I'm having a problem in using fetchmail and I was wondering if anyone has any > alernative solutions to getting emails sent to support at mydomain.com to end up > in the rt queue > My mail server is not on the same machine as rt. I use netscape as my mail > client, but is there an application other than netscape that can filter and > forward my mail to rt? There's also a program called 'popclient', but it's much the same as fetchmail. I honestly can't imagine a situation where netscape mail would work and fetchmail wouldn't, as long as it was configured properly. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From tapio.lehtonen at tellabs.com Thu Feb 8 04:37:01 2001 From: tapio.lehtonen at tellabs.com (Tapio Lehtonen) Date: Thu, 08 Feb 2001 11:37:01 +0200 Subject: [rt-users] Moving rt to another machine References: <20010207150905.W15412@pallas.fsck.com> Message-ID: <3A8268BD.C6036B39@tellabs.com> Does the procedure below work also when the versions of WebRT are not the same, i.e. if I have 1.0.1 on the old host and 1.0.6 on the new? I'm using Debian GNU/Linux. Jesse wrote: > > This is a quick and dirty list of > the things that need to be done to move an RT1 instance from one host > to another are as follows: > Install RT on the new host. > On the old host: > mysqldump rt > rtdb > tar cvf transactions.tar rt/transactions > > copy those files to the new host. > > On the new host > mysqladmin drop rt > mysqladmin create rt > mysql rt cd /opt/rt; tar xvf transactions.tar > > on your rt install dir on the new host: > make fixperms > > On Tue, Feb 06, 2001 at 08:28:35PM -0600, Todd Jagger wrote: > > Hi, > > > > I'd like to move our rt to another machine. I have rt all set up on > > the new machine and was wondering if I can just tar up certain > > directories on the old machine, then untar them in the proper place on > > the new machines, and have everything like it was, with all the tickets > > in tact and such. If so, what directories would I want to > > migrate? What might break when I do this? I know to add the aliases > > and such but am not sure where rt has put stuff for mysql. > > > > Thanks in advance, > > Todd > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > There are no supercomputer applications that are solvable that cannot be solved > in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero. > -Tanj > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- ==================================================================== Tapio Lehtonen tel: +358 9 4131 2206 Tellabs Oy fax: +358 9 4131 2030 Sinim?entie 6 email: Tapio.Lehtonen at Tellabs.COM FIN-02630 ESPOO URL http://www.Tellabs.com/ Finland Senior Design Engineer ==================================================================== -------------- next part -------------- A non-text attachment was scrubbed... Name: tapio.lehtonen.vcf Type: text/x-vcard Size: 346 bytes Desc: Card for Tapio Lehtonen URL: From Jens.Mattfeld at atmel-wm.com Thu Feb 8 09:25:31 2001 From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com) Date: Thu, 8 Feb 2001 15:25:31 +0100 Subject: [rt-users] sending comment to two or more CC email addresses Message-ID: <4120627C8D64D211B67F00A0C949BA7A0350D227@heather.temic.de> Hello, is it possible to send a comment or a reply to two or more email addresses? I separated two email addresses by a ; but that did not work. Thanks, Jens Jens Mattfeld IT-Operations Atmel Germany GmbH Theresienstr. 2 74072 Heilbronn Tel. +49 (0)7131 672613 Fax +49 (0)7131 672210 email: jens.mattfeld at atmel-wm.com web: www.atmel-wm.com From allbery at ece.cmu.edu Thu Feb 8 09:34:15 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Thu, 08 Feb 2001 09:34:15 -0500 Subject: [rt-users] sending comment to two or more CC email addresses In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350D227@heather.temic.de> Message-ID: <22330000.981642855@pyanfar.ece.cmu.edu> On Thursday, February 08, 2001 15:25:31 +0100, Jens.Mattfeld at atmel-wm.com wrote: +----- | is it possible to send a comment or a reply to two or more email | addresses? I separated two email addresses by a ; but that did not work. +--->8 Use a comma (,) instead of a semicolon (;), as is normal for RFC822 mail. -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From arclight at jump.net Thu Feb 8 09:49:52 2001 From: arclight at jump.net (arclight at jump.net) Date: Thu, 8 Feb 2001 08:49:52 -0600 Subject: [rt-users] sending comment to two or more CC email addresses In-Reply-To: <4120627C8D64D211B67F00A0C949BA7A0350D227@heather.temic.de> Message-ID: <3A825DB0.16465.4847360B@localhost> Hi, It should work - try separating the addresses with a , instead (for example "user1 at domain.com, user2 at domain.com, ...") hth, -- Bob On 8 Feb 2001, at 15:25, Jens.Mattfeld at atmel-wm.com wrote: > Hello, > > is it possible to send a comment or a reply to two or more email addresses? > I separated two email addresses by a ; but that did not work. > > Thanks, Jens > > Jens Mattfeld > IT-Operations > > Atmel Germany GmbH > Theresienstr. 2 > > 74072 Heilbronn > > Tel. +49 (0)7131 672613 > Fax +49 (0)7131 672210 > > email: jens.mattfeld at atmel-wm.com > web: www.atmel-wm.com > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From rt-id-45 at lists.lorens.org Thu Feb 8 10:28:10 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Thu, 8 Feb 2001 16:28:10 +0100 Subject: [rt-users] RT for Abuse handling? Bounce mail? In-Reply-To: <20010129183546.A7705@apex.lorens.com> References: <20010129183546.A7705@apex.lorens.com> Message-ID: <20010208162810.A12251@apex.lorens.com> I'm a bit worried that I've not received more response to the mail below. Is there anyone out there actually using RT for abuse handling? Does anyone know of other solutions that would be better at handling abuse? I've looked around, but haven't found anything. As for handling bounces, I think I'll be able to do it myself if no one else has done it. On Mon, Jan 29, 2001 at 06:35:46PM +0100, Lorens Kockum wrote: > I'm looking at RT for handling an "abuse" queue. Does anyone > have any experience with this that he'd care to share? (See > below.) > > Right now I'm thinking about recording delivery notification > failures, since the subject is often changed. Taking into > account the formatting of our MTA's bounce messages is one > thing, but has anyone tried compiling something to handle the > bounce format of a lot of MTA's? > > For those who didn't follow the above paragraph, I'll try to > restate it; I'm thinking about filtering RT mail through a > script that will recognize delivery failures for mail sent by > the RT users to the outside, and reformat those delivery notices > so that RT knows to put them into the right ticket. > > FWIW, I include two mails I've written, searching for an abuse > solution. RT was recommended. I think RT1 can cut it nicely, > but RT2 seems to have extremely interesting additional features > such as super-tickets and sub-tickets (fifty people complained > abot this guy, the super-ticket is our correspondence with > that guy, and the sub-tickets are the correspondence with the > complainants, do I get the concept right?). > > Mail1 > > % I'm in the market for an abuse desk solution, but I have > % trouble finding candidates. Maybe I just don't know the > % magical words for Google et al. :-( > % > % After a first quick look, I'm afraid that the traditional > % client e-amil handling solutions don't handle the fact that > % there are two (or even more) channels of communication: you > % reply to the complainant, you mail the accused's provider, the > % accused himself if you get his e-mail, even the CERT. You have > % to take into account that there will (hopefully) be a lot of > % complaints for a single accused, the accused may not know who > % complains unless you do it on purpose, but it should be easy > % for the abuse handler to look up the status of a complaint > % starting from the complainant's tracking number, etc. Of > % course you need lots of statistics, you need the history and > % status of an accused client of yours at your fingertips, etc. > > Mail2 > > % My problem is that I just can't find any software that even > % mentions abuse handling. > % > % Abuse handling, when it's well done, is a rather special > % thing, after all. You have people writing in, and you reply to > % them, like a normal helpdesk. On the other hand, most of the > % incoming complaints give rise to a complaint created by us, > % which we have to track too. You can have a hundred incoming > % complaints for one outgoing complaint, so you have to have a > % link between the incoming and the outgoing complaints, but you > % can't let the complainant know the address of the person we're > % complaining to -- legal problem. Then there way be multiple > % actions undertaken against one client (correspondence with > % him, correspondence with the guy who actually removes his > % access . . .). > > -- > #include Lorens Kockum > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- #include Lorens Kockum From thompson at pobox.upenn.edu Thu Feb 8 10:40:24 2001 From: thompson at pobox.upenn.edu (Stephen W. Thompson) Date: Thu, 8 Feb 2001 10:40:24 -0500 (EST) Subject: [rt-users] RT for Abuse handling? Bounce mail? In-Reply-To: <20010208162810.A12251@apex.lorens.com> from "Lorens Kockum" at Feb 8, 2001 04:28:10 pm Message-ID: <200102081540.f18FeOS24427@pobox.upenn.edu> Lorens, > Is there anyone out there actually using RT for abuse handling? > Does anyone know of other solutions that would be better at > handling abuse? I've looked around, but haven't found anything. For what it's worth, I'm looking at RT for the exact same reason. I haven't played with it enough to be able to consider how it fills all my needs yet. (Still trying to get the e-mail portion to work right -- the webrt part is terrific!) > > For those who didn't follow the above paragraph, I'll try to > > restate it; I'm thinking about filtering RT mail through a > > script that will recognize delivery failures for mail sent by > > the RT users to the outside, and reformat those delivery notices > > so that RT knows to put them into the right ticket. I should think that procmail in front of RT might be a handy method. It's got a FROM_DAEMON pattern that matches many, many computer-sent messages. Then code some sort of "if (FROM_DAEMON) then (create reformatted mail and deliver to rt queue)" procmail action. Again, I'm still green at RT, so take my advice with caution. En paz, Steve -- Stephen W. Thompson, UPenn, ISC Information Security, 215-898-1236, WWW has PGP thompson at isc.upenn.edu URL=http://pobox.upenn.edu/~thompson/index.html The only safe choice: Write e-mail as if it's public. Cuz it could be. From tjagger at overland.net Thu Feb 8 11:24:46 2001 From: tjagger at overland.net (Todd Jagger) Date: Thu, 08 Feb 2001 10:24:46 -0600 Subject: [rt-users] Moving rt to another machine In-Reply-To: <3A8268BD.C6036B39@tellabs.com> References: <20010207150905.W15412@pallas.fsck.com> Message-ID: <5.0.2.1.2.20010208101120.024e6978@mail.overland.net> Hi, I couldn't speak to your 1.01 version but I think Jesse means those instructions would work for any RT1 installation. Mine was from 1.04 to 1.07 and it worked fine. (Thanks Jesse!) The only thing I'd add to his instructions was my first ticket complained of not having the template files for the queues so I further just tarred up my templates/queues from the old machine and plopped 'em in the new one. I only did the queues I created, not the _rt_system. Then I fixed the permissions on the queue templates manually (wonder if putting those in the directory before running the make fixperms would've taken care of that). Then I ran a diff on my manipulate.pm files to see where I had modified anything (font size on the web ui and mail content in the emails in my case). Seeya, TJ At 11:37 AM 2/8/2001 +0200, you wrote: >Does the procedure below work also when the versions of WebRT are not >the same, i.e. if I have 1.0.1 on the old host and 1.0.6 on the new? >I'm >using Debian GNU/Linux. > >Jesse wrote: > > > > This is a quick and dirty list of > > the things that need to be done to move an RT1 instance from one > host > > to another are as follows: > > Install RT on the new host. > > On the old host: > > mysqldump rt > rtdb > > tar cvf transactions.tar rt/transactions > > > > copy those files to the new host. > > > > On the new host > > mysqladmin drop rt > > mysqladmin create rt > > mysql rt > cd /opt/rt; tar xvf transactions.tar > > > > on your rt install dir on the new host: > > make fixperms > > > > On Tue, Feb 06, 2001 at 08:28:35PM -0600, Todd Jagger wrote: > > > Hi, > > > > > > I'd like to move our rt to another machine. I have rt all set up > on > > > the new machine and was wondering if I can just tar up certain > > > directories on the old machine, then untar them in the proper > place on > > > the new machines, and have everything like it was, with all the > tickets > > > in tact and such. If so, what directories would I want to > > > migrate? What might break when I do this? I know to add the > aliases > > > and such but am not sure where rt has put stuff for mysql. > > > > > > Thanks in advance, > > > Todd > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > There are no supercomputer applications that are solvable that > cannot be solved > > in finite time using a fucking TRS-80 with approprite disk/tape > drives. Zero. > > > -Tanj > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > >-- >==================================================================== > >Tapio Lehtonen tel: +358 9 4131 2206 > >Tellabs Oy fax: +358 9 4131 2030 > >Sinim?entie 6 email: Tapio.Lehtonen at Tellabs.COM > >FIN-02630 ESPOO URL http://www.Tellabs.com/ > >Finland Senior Design Engineer > >==================================================================== From jesse at fsck.com Thu Feb 8 11:51:12 2001 From: jesse at fsck.com (Jesse) Date: Thu, 8 Feb 2001 11:51:12 -0500 Subject: [rt-users] Moving rt to another machine In-Reply-To: <5.0.2.1.2.20010208101120.024e6978@mail.overland.net>; from tjagger@overland.net on Thu, Feb 08, 2001 at 10:24:46AM -0600 References: <20010207150905.W15412@pallas.fsck.com> <3A8268BD.C6036B39@tellabs.com> <5.0.2.1.2.20010208101120.024e6978@mail.overland.net> Message-ID: <20010208115112.F23240@pallas.fsck.com> Ack. right. you want to move templates and config files too. That'll teach me not to write directions when feverish :/ -j On Thu, Feb 08, 2001 at 10:24:46AM -0600, Todd Jagger wrote: > Hi, > > I couldn't speak to your 1.01 version but I think Jesse means those > instructions would work for any RT1 installation. Mine was from 1.04 > to 1.07 and it worked fine. (Thanks Jesse!) > > The only thing I'd add to his instructions was my first ticket > complained of not having the template files for the queues so I further > just tarred up my templates/queues from the old machine and plopped 'em > in the new one. I only did the queues I created, not the > _rt_system. Then I fixed the permissions on the queue templates > manually (wonder if putting those in the directory before running the > make fixperms would've taken care of that). > > Then I ran a diff on my manipulate.pm files to see where I had modified > anything (font size on the web ui and mail content in the emails in my > case). > > Seeya, > TJ > > > > At 11:37 AM 2/8/2001 +0200, you wrote: > >Does the procedure below work also when the versions of WebRT are not > >the same, i.e. if I have 1.0.1 on the old host and 1.0.6 on the new? > >I'm > >using Debian GNU/Linux. > > > >Jesse wrote: > > > > > > This is a quick and dirty list of > > > the things that need to be done to move an RT1 instance from one > > host > > > to another are as follows: > > > Install RT on the new host. > > > On the old host: > > > mysqldump rt > rtdb > > > tar cvf transactions.tar rt/transactions > > > > > > copy those files to the new host. > > > > > > On the new host > > > mysqladmin drop rt > > > mysqladmin create rt > > > mysql rt > > cd /opt/rt; tar xvf transactions.tar > > > > > > on your rt install dir on the new host: > > > make fixperms > > > > > > On Tue, Feb 06, 2001 at 08:28:35PM -0600, Todd Jagger wrote: > > > > Hi, > > > > > > > > I'd like to move our rt to another machine. I have rt all set up > > on > > > > the new machine and was wondering if I can just tar up certain > > > > directories on the old machine, then untar them in the proper > > place on > > > > the new machines, and have everything like it was, with all the > > tickets > > > > in tact and such. If so, what directories would I want to > > > > migrate? What might break when I do this? I know to add the > > aliases > > > > and such but am not sure where rt has put stuff for mysql. > > > > > > > > Thanks in advance, > > > > Todd > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > -- > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > > > There are no supercomputer applications that are solvable that > > cannot be solved > > > in finite time using a fucking TRS-80 with approprite disk/tape > > drives. Zero. > > > > > -Tanj > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > >-- > >==================================================================== > > > >Tapio Lehtonen tel: +358 9 4131 2206 > > > >Tellabs Oy fax: +358 9 4131 2030 > > > >Sinim?entie 6 email: Tapio.Lehtonen at Tellabs.COM > > > >FIN-02630 ESPOO URL http://www.Tellabs.com/ > > > >Finland Senior Design Engineer > > > >==================================================================== > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review From jason at mazunetworks.com Thu Feb 8 12:42:34 2001 From: jason at mazunetworks.com (Jason M. Dahlstrom) Date: Thu, 8 Feb 2001 12:42:34 -0500 Subject: [rt-users] Unable to create ticket - non-members not allowed, yet flag set? Message-ID: <001a01c091f6$85b444a0$5300000a@aethandor> I've set up a handfull of rt implementations ( usually for ISPs looking for a ticketing system - it's great )... yet this time I'm getting the most bizarre message: Outside message is processed by rt-mailgate: Feb 8 12:14:47 jedhead sendmail[967]: MAA00966: to=|"/usr/local/rt1.0.7/bin/rt-mailgate general correspond", delay=00:00:01, xdelay=00:00:01, mailer=prog, stat=Sent But bounces right back saying: There has been an error: There has been an error with your request: You don't have permission to create requests in this queue. Either you're not a queue member or non-members aren't allowed to create requests in this queue. Yet, logging on via the rt user to mysql and viewing the tables in the rt database ( basically, allow_user_create is 1 if the formatting is all skewed && admin-webrt.cgi verifies that this value is set. I even toggled the checkbox and checked that it corresponds to allow_user_create in the queue table ). mysql> select * from queues; +----------+----------------------------+---------------+---------------+--- --------------+--------------+---------------+-------------------+---------- ---------+----------------+-------------------+--------------+-------------- ------+----------------+ | queue_id | mail_alias | comment_alias | m_owner_trans | m_members_trans | m_user_trans | m_user_create | m_members_corresp | m_members_comment | m_user_resolve | allow_user_create | default_prio | default_final_prio | default_due_in | +----------+----------------------------+---------------+---------------+--- --------------+--------------+---------------+-------------------+---------- ---------+----------------+-------------------+--------------+-------------- ------+----------------+ | support | support at dem-consulting.com | NULL | 1 | 0 | 1 | 1 | 0 | 0 | NULL | 1 | 10 | 90 | NULL | +----------+----------------------------+---------------+---------------+--- --------------+--------------+---------------+-------------------+---------- ---------+----------------+-------------------+--------------+-------------- ------+----------------+ 1 row in set (0.00 sec) Here's the stuff you ask for at the end of the FAQ: rt: Welcome to Request Tracker 1.0.7 uname -a: Linux jedhead 2.2.14-5.0 #1 Tue Mar 7 20:53:41 EST 2000 i586 unknown perl -V: Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration: Platform: osname=linux, osvers=2.2.5-22smp, archname=i386-linux uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2 09:11:51 edt 1999 i686 unknown ' hint=recommended, useposix=true, d_sigaction=define usethreads=undef useperlio=undef d_sfio=undef Compiler: cc='cc', optimize='-O2 -m486 -fno-strength-reduce', gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release) cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include' ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include' stdchar='char', d_stdstdio=undef, usevfork=false intsize=4, longsize=4, ptrsize=4, doublesize=8 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 alignbytes=4, usemymalloc=n, prototype=define Linker and Libraries: ld='cc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib libs=-lnsl -ldl -lm -lc -lposix -lcrypt libc=, so=so, useshrplib=false, libperl=libperl.a Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic' cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib' Characteristics of this binary (from libperl): Built under linux Compiled at Feb 2 2000 15:35:58 @INC: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 . Web bits are working fine ( admin-webrt.cgi, webrt.cgi ). Nothing really interesting for patches. Thoughts? -Jason From kurt at shcorp.shcorp.com Thu Feb 8 15:59:18 2001 From: kurt at shcorp.shcorp.com (Kurt Yoder) Date: Thu, 8 Feb 2001 15:59:18 -0500 Subject: [rt-users] can't install admin user Message-ID: <0102081607000U.00724@pc154.shcorp.com> Hello This is probably a very stupid question, but I do not know how to set up administrative users in RT. I just installed rt 1.0.7 on a FreeBSD 4 box, with apache 1.3.14, perl 5 and mysql 3.2.3. Looks like everything installed OK, and I'm using apache's .htaccess files to control authentication. However, I can't administrate anything. I go to http://elrond/rt/admin-webrt.cgi and I see "You're not allowed to view/modify queue configuration". I do see that I'm logged on as kyoder, like I should be; how do I enable administration for kyoder? I'd also like to be able to add queues, etc. Sorry this is such a basic question, but I didn't see it answered anywhere... Thanks Kurt From jesse at fsck.com Thu Feb 8 17:12:03 2001 From: jesse at fsck.com (Jesse) Date: Thu, 8 Feb 2001 17:12:03 -0500 Subject: [rt-users] can't install admin user In-Reply-To: <0102081607000U.00724@pc154.shcorp.com>; from kurt@shcorp.shcorp.com on Thu, Feb 08, 2001 at 03:59:18PM -0500 References: <0102081607000U.00724@pc154.shcorp.com> Message-ID: <20010208171203.P23240@pallas.fsck.com> Go into the RT administrative tool as root. Load up the 'kyoder' user and click the 'RT Administrator' button. -j On Thu, Feb 08, 2001 at 03:59:18PM -0500, Kurt Yoder wrote: > Hello > > This is probably a very stupid question, but I do not know how to set up > administrative users in RT. I just installed rt 1.0.7 on a FreeBSD 4 box, with > apache 1.3.14, perl 5 and mysql 3.2.3. Looks like everything installed OK, and > I'm using apache's .htaccess files to control authentication. However, I can't > administrate anything. > > I go to http://elrond/rt/admin-webrt.cgi and I see "You're not allowed to > view/modify queue configuration". I do see that I'm logged on as kyoder, like I > should be; how do I enable administration for kyoder? I'd also like to be able > to add queues, etc. > > Sorry this is such a basic question, but I didn't see it answered anywhere... > > Thanks > > Kurt > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I'm reasonably sure that at least two of the electric blue kangeroos I saw were real. From jdfalk at mail-abuse.org Thu Feb 8 17:24:42 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Thu, 8 Feb 2001 14:24:42 -0800 Subject: [rt-users] RT for Abuse handling? Bounce mail? In-Reply-To: <20010208162810.A12251@apex.lorens.com>; from rt-id-45@lists.lorens.org on Thu, Feb 08, 2001 at 04:28:10PM +0100 References: <20010129183546.A7705@apex.lorens.com> <20010208162810.A12251@apex.lorens.com> Message-ID: <20010208142442.D55573@mail-abuse.org> On 02/08/01, Lorens Kockum wrote: > I'm a bit worried that I've not received more response to the > mail below. > > Is there anyone out there actually using RT for abuse handling? MAPS is, actually, but we're about to switch over to RT2. The bounce handling you mentioned sounds great; it's something we've muttered about adding in a few months, after the more pressing stuff has stabilized. > Does anyone know of other solutions that would be better at > handling abuse? I've looked around, but haven't found anything. There're a couple that might be equal to RT1, but I don't think anything can beat RT2 for abuse queue handling. > As for handling bounces, I think I'll be able to do it myself if > no one else has done it. I'd love to see what you come up with. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From wozz+rt at wookie.net Thu Feb 8 17:49:33 2001 From: wozz+rt at wookie.net (Wozz) Date: Thu, 8 Feb 2001 15:49:33 -0700 Subject: [rt-users] RT for Abuse handling? Bounce mail? In-Reply-To: <20010208142442.D55573@mail-abuse.org>; from jdfalk@mail-abuse.org on Thu, Feb 08, 2001 at 02:24:42PM -0800 References: <20010129183546.A7705@apex.lorens.com> <20010208162810.A12251@apex.lorens.com> <20010208142442.D55573@mail-abuse.org> Message-ID: <20010208154933.B32324@luvewe.bonch.org> We are also using RT for abuse handling. 10k+ tickets so far with just a few problems. JD, I'm curious as to how stable you find RT2 to be. My understanding was that the mail gateway was still a little iffy, and thats the most important part for my needs. Any comments? On Thu, Feb 08, 2001 at 02:24:42PM -0800, J.D. Falk wrote: > On 02/08/01, Lorens Kockum wrote: > > > I'm a bit worried that I've not received more response to the > > mail below. > > > > Is there anyone out there actually using RT for abuse handling? > > MAPS is, actually, but we're about to switch over to RT2. The > bounce handling you mentioned sounds great; it's something we've > muttered about adding in a few months, after the more pressing > stuff has stabilized. > > > Does anyone know of other solutions that would be better at > > handling abuse? I've looked around, but haven't found anything. > > There're a couple that might be equal to RT1, but I don't think > anything can beat RT2 for abuse queue handling. > > > As for handling bounces, I think I'll be able to do it myself if > > no one else has done it. > > I'd love to see what you come up with. > > -- > J.D. Falk "The Internet isn't just a publishing medium or a > Product Manager medium for commerce, it's a social medium." > Mail Abuse Prevention System LLC -- Howard Rheingold > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From mick at multinet.no Fri Feb 9 07:16:54 2001 From: mick at multinet.no (Tore Micaelsen) Date: Fri, 9 Feb 2001 13:16:54 +0100 Subject: [rt-users] VS: [Support #177] (drift) [No Subject Given] Message-ID: <00eb01c09292$31504ac0$190c5ac1@multinet.no> -----Original message----- Fra: Support [mailto:info at mydomain.com] Sendt: Friday, February 09, 2001 1:13 PM Til: mick at multinet.no Emne: [Support #177] (drift) [No Subject Given] -------------------------------------------- Managed by Request Tracker -----------------snip--------------------------- After i moved RT from one machine to another... i constantly keep getting these messages into one of my queues... tried to set the alias to point to both the ~bin/rt-stuff and a user to see if i could get anything out of the source of the message...but these messages doesnt show up in the users mailbox.. ?!? they only come to the RT.. Anyone have any idea's ? Regards Tore From del at obsidian.com Fri Feb 9 15:02:54 2001 From: del at obsidian.com (D.Lewis) Date: Fri, 09 Feb 2001 15:02:54 -0500 Subject: [rt-users] RT installation problems... Message-ID: <3A844CEE.604A5560@obsidian.com> Greetings! I am trying to install RT using mysql as my database. I get the following errors..... any ideal as of why...? thanks donnie Dropping mysql database rt. Use of uninitialized value at tools/initdb line 56, chunk 2. Warning: something's wrong at tools/initdb line 56, chunk 2. ======================================================== NOTE:: this is tools/initdb line 56: print "\nDropping $DB_TYPE database $DB_DATABASE.\n"; drop_database( $dsn, $DB_DBA, $DB_DBA_PASSWORD ) or warn $DBIx::DataSource::errstr; ========================================================= Creating mysql database rt. Had to create DBD::mysql::dr::imp_data_size unexpectedly at /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk 2. Use of uninitialized value at /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk 2. Had to create DBD::mysql::db::imp_data_size unexpectedly at /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk 2. Use of uninitialized value at /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk 2. Undefined subroutine &DBD::mysql::db::_login called at /usr/perl5/site_perl/5.005/sun4-solaris/DBD/mysql.pm line 131, chunk 2. Driver has not implemented the disconnect_all method. at /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 450 END failed--cleanup aborted, chunk 2. From NShetty at BizLand-Inc.com Fri Feb 9 15:19:59 2001 From: NShetty at BizLand-Inc.com (Neil Shetty) Date: Fri, 9 Feb 2001 15:19:59 -0500 Subject: [rt-users] Getting content in the transaction mails Part II Message-ID: <3182D89B9F77D411BF4900B0D03E540B8756F5@bizmail.bizland-inc.com> Okay here is a repost (just learned that no one sees your post if you post at the end of the month) Hi, As an Admin, when I assign a Request to a new owner, I want the content of the request to appear in the change owner transaction mail. This is so that the person who is assigned the task does not have to log in to RT to determine the nature of the request. ****How do I get the content of the request at hand to appear in the trans e-mail?***** Also.....The content of the request appears in the autoreply, but not in the transaction mail even when inserting the autoreply code withing the transaction mail code. I tried using %trans:content% as it appears in the autoreply mail but it still produces no text. %content% does not seem to work either. Please help. Thanks. Neil --------------------------------------------------------------- Neil P. Shetty Engineering Projects Manager BizLand, Inc. www.BizLand.com From del at obsidian.com Fri Feb 9 16:06:37 2001 From: del at obsidian.com (D.Lewis) Date: Fri, 09 Feb 2001 16:06:37 -0500 Subject: [rt-users] RT installation problems... References: <3A844CEE.604A5560@obsidian.com> <01020915174603.01056@pc154.shcorp.com> Message-ID: <3A845BDD.DBC03A87@obsidian.com> Kurt Yoder wrote: > On Fri, 09 Feb 2001, you wrote: > > Greetings! > > > > I am trying to install RT using mysql as my database. I get the > > following errors..... > > > > any ideal as of why...? > > > > thanks > > donnie > > > > > > Dropping mysql database rt. > > Use of uninitialized value at tools/initdb line 56, chunk 2. > > Warning: something's wrong at tools/initdb line 56, chunk 2. > > This looks suspiciously like what I got after an aborted "make install". I think > RT had created its table already in the database, and choked when I tried to run > the "make install" again. So, I did "make upgrade" instead, and everything was > hunky-dorey. > > Something to try, anyway... that seems to work..or at lease get me pass that problem...thanks!! donnie From del at obsidian.com Fri Feb 9 17:21:16 2001 From: del at obsidian.com (D.Lewis) Date: Fri, 09 Feb 2001 17:21:16 -0500 Subject: [rt-users] RT installation problems... References: <3A844CEE.604A5560@obsidian.com> <01020915174603.01056@pc154.shcorp.com> Message-ID: <3A846D5B.86ED520A@obsidian.com> methinks i spoke too soon..when ever you do an upgrade, it expects an installation to have been there......generating errors during the install... donnie Kurt Yoder wrote: > On Fri, 09 Feb 2001, you wrote: > > Greetings! > > > > I am trying to install RT using mysql as my database. I get the > > following errors..... > > > > any ideal as of why...? > > > > thanks > > donnie > > > > > > Dropping mysql database rt. > > Use of uninitialized value at tools/initdb line 56, chunk 2. > > Warning: something's wrong at tools/initdb line 56, chunk 2. > > This looks suspiciously like what I got after an aborted "make install". I think > RT had created its table already in the database, and choked when I tried to run > the "make install" again. So, I did "make upgrade" instead, and everything was > hunky-dorey. > > Something to try, anyway... From del at obsidian.com Fri Feb 9 20:29:35 2001 From: del at obsidian.com (del) Date: Fri, 09 Feb 2001 20:29:35 -0500 Subject: [rt-users] starting rt Message-ID: <4.3.2.7.2.20010209202551.03be2558@127.0.0.1> Greetings. I think I finally installed rt however, I am not sure on how to start it....i just tried executing rt_install/bin/rt and get error msgs... I also tried starting rt_installation/bin/rtadmin and get another set or errors..perhaps i am starting it incorrectly...? apache web server IS up and online... see info below.. any suggestions...? exactly how do i start rt...? donnie ># ./rt & >28832 ># In string, @ncbi now must be written as \@ncbi at >/usr/local/rt/etc/config.pm >line 106, near "RT::dlewis at ncbi" >BEGIN not safe after errors--compilation aborted at >/usr/local/rt/etc/config.pm >line 136. >BEGIN failed--compilation aborted at /usr/local/rt/lib/RT/Interface/CLI.pm >line >83. >BEGIN failed--compilation aborted at /dev/fd/3 line 14. > ># ># ./rtadmin & >28834 ># "config" is not defined in %Getopt::Long::EXPORT_TAGS at >/usr/perl5/5.00503/Exporter.pm line 67 > Exporter::export('Getopt::Long', 'main', ':config', 'pass_through') >called at /usr/perl5/5.00503/Exporter.pm line 182 > Exporter::import('Getopt::Long', ':config', 'pass_through') > called at >/dev/fd/3 line 8 > main::BEGIN() called at /usr/perl5/5.00503/Getopt/Long.pm line 8 > eval {...} called at /usr/perl5/5.00503/Getopt/Long.pm line 8 >"pass_through" is not exported by the Getopt::Long module at /dev/fd/3 line 8 >Can't continue after import errors at /dev/fd/3 line 8 >BEGIN failed--compilation aborted at /dev/fd/3 line 8. From jesse at fsck.com Fri Feb 9 20:56:58 2001 From: jesse at fsck.com (Jesse) Date: Fri, 9 Feb 2001 20:56:58 -0500 Subject: [rt-users] starting rt In-Reply-To: <4.3.2.7.2.20010209202551.03be2558@127.0.0.1>; from del@obsidian.com on Fri, Feb 09, 2001 at 08:29:35PM -0500 References: <4.3.2.7.2.20010209202551.03be2558@127.0.0.1> Message-ID: <20010209205658.Q5276@pallas.fsck.com> So you know, you're messing with the pre-beta version of rt2. The error message below tells you that you set up your config file wrong. (you missed a \ before the @ sign in one of the email addresses you listed.) RT doesn't actually have a daemon that runs....the tools should work properly if the install is done correctly. -j On Fri, Feb 09, 2001 at 08:29:35PM -0500, del wrote: > Greetings. > > I think I finally installed rt however, I am not sure on how to start > it....i just tried executing rt_install/bin/rt and get error msgs... > > I also tried starting rt_installation/bin/rtadmin and get another set or > errors..perhaps i am starting it incorrectly...? > > apache web server IS up and online... > > see info below.. > > any suggestions...? exactly how do i start rt...? > > donnie > > > > > ># ./rt & > >28832 > ># In string, @ncbi now must be written as \@ncbi at > >/usr/local/rt/etc/config.pm > >line 106, near "RT::dlewis at ncbi" > >BEGIN not safe after errors--compilation aborted at > >/usr/local/rt/etc/config.pm > >line 136. > >BEGIN failed--compilation aborted at /usr/local/rt/lib/RT/Interface/CLI.pm > >line > >83. > >BEGIN failed--compilation aborted at /dev/fd/3 line 14. > > > ># > ># ./rtadmin & > >28834 > ># "config" is not defined in %Getopt::Long::EXPORT_TAGS at > >/usr/perl5/5.00503/Exporter.pm line 67 > > Exporter::export('Getopt::Long', 'main', ':config', 'pass_through') > >called at /usr/perl5/5.00503/Exporter.pm line 182 > > Exporter::import('Getopt::Long', ':config', 'pass_through') > > called at > >/dev/fd/3 line 8 > > main::BEGIN() called at /usr/perl5/5.00503/Getopt/Long.pm line 8 > > eval {...} called at /usr/perl5/5.00503/Getopt/Long.pm line 8 > >"pass_through" is not exported by the Getopt::Long module at /dev/fd/3 line 8 > >Can't continue after import errors at /dev/fd/3 line 8 > >BEGIN failed--compilation aborted at /dev/fd/3 line 8. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "It's buried in the desert, got sand in it, melts Nazis. You know, the Ark of the Covenant" -- siva From ad at ma.ultranet.com Fri Feb 9 13:40:01 2001 From: ad at ma.ultranet.com (Alex Petrov) Date: Fri, 9 Feb 2001 13:40:01 -0500 (EST) Subject: [rt-users] feature request: web UI - ticket toc Message-ID: <200102091840.NAA16773@elektra.ultra.net> Hello, I think it might be useful to have an option of displaying a ticket's table of contents (or history/summary) from where one can jump directly to a particular place inside the ticket. thanks, -alex From johnny at anodns.com Sat Feb 10 00:37:45 2001 From: johnny at anodns.com (johnny) Date: Sat, 10 Feb 2001 05:37:45 GMT Subject: [rt-users] How to change the name of the sender Message-ID: <20010210053745.24151.qmail@mail.8toinfinity.net> Hi, The autoreply will send email with the sender is "Request Tracker". Anyway to change it and where to change it. Thanks for your kind attention. regards, Johnny From johnny at anodns.com Sat Feb 10 03:39:44 2001 From: johnny at anodns.com (Johnny Tan) Date: Sat, 10 Feb 2001 16:39:44 +0800 Subject: [rt-users] Re: Mail reply to requestor References: <3A8155D3.69C457C8@riege.de> <3A81595B.5BBA7E31@riege.de> Message-ID: <004901c0933d$06073e40$dece8489@nus.edu.sg> Go and read the archives http://lists.fsck.com/pipermail/rt-users/2001-January/thread.html There is some one say... the requestor and the one and reply should not be the same email address. If requestor email address not equal to the one who reply, then it will send out email. cherio. ----- Original Message ----- From: "Heiko Burghardt" To: Sent: Wednesday, February 07, 2001 10:19 PM Subject: [rt-users] Re: Mail reply to requestor > Ok, thank you very much for your help. > > Sorry for resending my request again, I have not seen the > answer. > > Best regards, > > Heiko Burghardt > > Heiko Burghardt wrote: > > > > Hello, > > > > I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All > > desired perl modules are installed. > > When I try to reply on a request and push the "Send response" button > > there is no mail sent to the requestor (I am the requestor in my tests). > > And when I try the same again and put my email adress into the CC field > > I get the mail once. In this mail I can see that the To: field is > > empty. > > > > On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply > > is working (but that is no system to run RT live). > > > > Do you have an idea how I can solve this problem ? > > > > Thanks and best regards, > > > > Heiko Burghardt > > > > -- > > Heiko Burghardt > > Network- & Systemadministration > > > > Riege Software International GmbH > > Mollsfeld 10, 40670 Meerbusch, Germany > > > > Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 > > e-mail: burghardt at riege.com > > web: http://www.riege.com > > -- > > -- > Heiko Burghardt > Network- & Systemadministration > > Riege Software International GmbH > Mollsfeld 10, 40670 Meerbusch, Germany > > Fon: +49-2159-9148-0, Fax: +49-2159-9148-11 > e-mail: burghardt at riege.com > web: http://www.riege.com > -- > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at fsck.com Sat Feb 10 13:02:05 2001 From: jesse at fsck.com (Jesse) Date: Sat, 10 Feb 2001 13:02:05 -0500 Subject: [rt-users] RT installation problems... In-Reply-To: <3A844CEE.604A5560@obsidian.com>; from del@obsidian.com on Fri, Feb 09, 2001 at 03:02:54PM -0500 References: <3A844CEE.604A5560@obsidian.com> Message-ID: <20010210130205.W5276@pallas.fsck.com> Donnie, So you know, you're using the current development version of RT and not the stable production release. If you're looking for something to run today, I'd recommend 1.0.7. To help figure out what's going on with your attempted install: What version of RT are you trying to install? What version of mysql are you trying to install against? what does perl rt/tools/testdeps -warn say? thanks, j On Fri, Feb 09, 2001 at 03:02:54PM -0500, D.Lewis wrote: > Greetings! > > I am trying to install RT using mysql as my database. I get the > following errors..... > > any ideal as of why...? > > thanks > donnie > > > Dropping mysql database rt. > Use of uninitialized value at tools/initdb line 56, chunk 2. > Warning: something's wrong at tools/initdb line 56, chunk 2. > > ======================================================== > NOTE:: this is tools/initdb line 56: > > print "\nDropping $DB_TYPE database $DB_DATABASE.\n"; > drop_database( $dsn, $DB_DBA, $DB_DBA_PASSWORD ) > or warn $DBIx::DataSource::errstr; > ========================================================= > > Creating mysql database rt. > Had to create DBD::mysql::dr::imp_data_size unexpectedly at > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > 2. > Use of uninitialized value at > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > 2. > Had to create DBD::mysql::db::imp_data_size unexpectedly at > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > 2. > Use of uninitialized value at > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > 2. > Undefined subroutine &DBD::mysql::db::_login called at > /usr/perl5/site_perl/5.005/sun4-solaris/DBD/mysql.pm line 131, > chunk 2. > Driver has not implemented the disconnect_all method. at > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 450 > END failed--cleanup aborted, chunk 2. > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review From del at obsidian.com Sun Feb 11 17:44:41 2001 From: del at obsidian.com (del) Date: Sun, 11 Feb 2001 17:44:41 -0500 Subject: [rt-users] RT installation problems... In-Reply-To: <20010210130205.W5276@pallas.fsck.com> References: <3A844CEE.604A5560@obsidian.com> <3A844CEE.604A5560@obsidian.com> Message-ID: <4.3.2.7.2.20010211170021.03612cf8@127.0.0.1> Hello, I am indeed using rt-1-3-38 with mysql-3.23.29a-gamma-sun-solaris2.8-sparc...... below are the current problems that I am having.....any suggestions...? Is there a manual/detailed FAQ that I could review..that would help immensely!!..esp with the configuration (via the rt/etc/config.pm) donnie genie$ ../bin/rt bash: ../bin/rt: No such file or directory genie$ bin/rt Use of uninitialized value at /usr/perl5/site_perl/5.005/Log/Dispatch.pm line 23. Can't locate object method "new" via package "RT::Handle" at /usr/local/rt/lib/RT.pm line 13. At 01:02 PM 2/10/2001 -0500, Jesse wrote: >Donnie, > So you know, you're using the current development version of RT and > not the stable production release. If you're looking for something > to run today, I'd recommend 1.0.7. > To help figure out what's going on with your attempted install: > > What version of RT are you trying to install? > What version of mysql are you trying to install against? > what does perl rt/tools/testdeps -warn say? > > > thanks, > > j >On Fri, Feb 09, 2001 at 03:02:54PM -0500, D.Lewis wrote: > > Greetings! > > > > I am trying to install RT using mysql as my database. I get the > > following errors..... > > > > any ideal as of why...? > > > > thanks > > donnie > > > > > > Dropping mysql database rt. > > Use of uninitialized value at tools/initdb line 56, chunk 2. > > Warning: something's wrong at tools/initdb line 56, chunk 2. > > > > ======================================================== > > NOTE:: this is tools/initdb line 56: > > > > print "\nDropping $DB_TYPE database $DB_DATABASE.\n"; > > drop_database( $dsn, $DB_DBA, $DB_DBA_PASSWORD ) > > or warn $DBIx::DataSource::errstr; > > ========================================================= > > > > Creating mysql database rt. > > Had to create DBD::mysql::dr::imp_data_size unexpectedly at > > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > > 2. > > Use of uninitialized value at > > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > > 2. > > Had to create DBD::mysql::db::imp_data_size unexpectedly at > > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > > 2. > > Use of uninitialized value at > > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 687, chunk > > 2. > > Undefined subroutine &DBD::mysql::db::_login called at > > /usr/perl5/site_perl/5.005/sun4-solaris/DBD/mysql.pm line 131, > > chunk 2. > > Driver has not implemented the disconnect_all method. at > > /usr/perl5/site_perl/5.005/sun4-solaris/DBI.pm line 450 > > END failed--cleanup aborted, chunk 2. > > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > >-- >jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com >70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > >I have images of Marc in well worn combat fatigues, covered in mud, >sweat and blood, knife in one hand and PSION int he other, being >restrained by several other people, screaming "Let me at it! >Just let me at it!" Eichin standing calmly by with something >automated, milspec, and likely recoilless. > -xiphmont on opensource peer review From okrouhly at civ.zcu.cz Mon Feb 12 05:02:13 2001 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Mon, 12 Feb 2001 10:02:13 +0000 (GMT) Subject: [rt-users] Getting content in the transaction mails Part II In-Reply-To: <3182D89B9F77D411BF4900B0D03E540B8756F5@bizmail.bizland-inc.com> Message-ID: On Fri, 9 Feb 2001, Neil Shetty wrote: > Okay here is a repost (just learned that no one sees your post if you post > at the end of the month) > > Hi, > > As an Admin, when I assign a Request to a new owner, I want the content of > the request to appear in the change owner transaction mail. This is so that > the person who is assigned the task does not have to log in to RT to > determine the nature of the request. > > ****How do I get the content of the request at hand to appear in the trans > e-mail?***** > > Also.....The content of the request appears in the autoreply, but not in the > transaction mail even when inserting the autoreply code withing the > transaction mail code. I tried using %trans:content% as it appears in the > autoreply mail but it still produces no text. %content% does not seem to > work either. It's logical - %trans:content% is the content of current transaction (change owner does not have any new textual content). I think that if you really need to hack your RT1 installation you should look at (and reuse this code) a subroutine used by CLI command "rt -history". > > Please help. > Thanks. > Neil > > > > > > --------------------------------------------------------------- > Neil P. Shetty > Engineering Projects Manager > BizLand, Inc. > www.BizLand.com > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From rt-id-45 at lists.lorens.org Mon Feb 12 05:18:39 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Mon, 12 Feb 2001 11:18:39 +0100 Subject: [rt-users] RT for Abuse handling? Bounce mail? In-Reply-To: <20010208154933.B32324@luvewe.bonch.org> References: <20010129183546.A7705@apex.lorens.com> <20010208162810.A12251@apex.lorens.com> <20010208142442.D55573@mail-abuse.org> <20010208154933.B32324@luvewe.bonch.org> Message-ID: <20010212111839.A24015@apex.lorens.com> On Thu, Feb 08, 2001 at 03:49:33PM -0700, Wozz wrote: > We are also using RT for abuse handling. 10k+ tickets so far with just a few > problems. Oooh, way cool. And how do you handle 1) The fact that you get lots of complaints (n) for one user, so you have n+1 channels of communication. You can merge all the complaints, of course, but that's still 2 channels of communication. 2) Classification/stats? Wanna know how many spam complaints this week, how many scans of our corporate servers, etc. RT2 keywords seem ideal, how to get around it in RT1? > JD, I'm curious as to how stable you find RT2 to be. My > understanding was that the mail gateway was still a little iffy, > and thats the most important part for my needs. Any comments? Hear, hear. -- #include Lorens Kockum From jpm_lists at hotmail.com Mon Feb 12 10:53:40 2001 From: jpm_lists at hotmail.com (Justin Monti) Date: Mon, 12 Feb 2001 10:53:40 -0500 Subject: [rt-users] Multiple installations of RT 1.0.7 Message-ID: Is there a way to setup multiple installations of RT on the same machine or to somehow create an "Enhancements" queue which by default is not included in the Any Queue listing? Basically what we want to do is reduce the noise level in our issue tracker by moving enhancement requests to a place where they're hidden until explicitly asked for. I guess another way to do this is to add another value to the status list of "Enhancement" or something like that but as I understand it this field can't be modified in RT 1.0.x Suggestions? TIA Justin From del at obsidian.com Mon Feb 12 12:00:53 2001 From: del at obsidian.com (D.Lewis) Date: Mon, 12 Feb 2001 12:00:53 -0500 Subject: [rt-users] Beginners RT error msgs Message-ID: <3A8816C5.23D20929@obsidian.com> Greetings, I emailed the same query over the weekend but my mailserver was "sorta working) but I ma not too sure so i am sending it again::: Hardware : Sun E150 128MEG, Solaris 2.8 Software: mysql-3.23.29a-gamma-sun-solaris2.8-sparc rt-1-3-38 Tried starting rt receiving the results below.....any suggestions...? Is there some sort of User/Admin/configuration manual availble...? perhaps i should go and try my luck with rt 1.0.7..? thanks in advance. donnie genie$ bin/rtadmin "config" is not defined in %Getopt::Long::EXPORT_TAGS at /usr/perl5/5.00503/Exporter.pm line 67 Exporter::export('Getopt::Long', 'main', ':config', 'pass_through') called at /usr/perl5/5.00503/Exporter.pm line 182 Exporter::import('Getopt::Long', ':config', 'pass_through') called at bin/rtadmin line 8 main::BEGIN() called at /usr/perl5/5.00503/Getopt/Long.pm line 8 eval {...} called at /usr/perl5/5.00503/Getopt/Long.pm line 8 "pass_through" is not exported by the Getopt::Long module at bin/rtadmin line 8 Can't continue after import errors at bin/rtadmin line 8 BEGIN failed--compilation aborted at bin/rtadmin line 8. genie$ bin/rt-mailgate Use of uninitialized value at /usr/perl5/site_perl/5.005/Log/Dispatch.pm line 23. Can't locate object method "new" via package "RT::Handle" at bin/rt-mailgate line 34. genie$ bin/rt Use of uninitialized value at /usr/perl5/site_perl/5.005/Log/Dispatch.pm line 23. Can't locate object method "new" via package "RT::Handle" at /usr/local/rt/lib/RT.pm line 13. genie$ From detertj at msoe.edu Mon Feb 12 11:46:53 2001 From: detertj at msoe.edu (Jonathan C. Detert) Date: Mon, 12 Feb 2001 10:46:53 -0600 Subject: [rt-users] HTTP_Auth with rt? Message-ID: <20010212104653.M23814@carlisle.msoe.edu> Hello Everyone, i thought i read something on the list that suggested you could have rt do authentication via http auth, but I can't find any documentation on how to do that. I did see the function HTTP_AuthAvailable in lib/rt/ui/web/auth.pm, but I don't see it used anywhere. Does anyone use http auth to authenticate access to rt? If so, can you tell me how to do it? Thanks -- Happy Landings, Jon Detert Unix System Administrator, Milwaukee School of Engineering 1025 N. Broadway, Milwaukee, Wisconsin 53202 From deejoe at iastate.edu Mon Feb 12 12:55:18 2001 From: deejoe at iastate.edu (D. Joe Anderson) Date: Mon, 12 Feb 2001 11:55:18 -0600 (CST) Subject: [rt-users] HTTP_Auth with rt? In-Reply-To: <20010212104653.M23814@carlisle.msoe.edu> Message-ID: On Mon, 12 Feb 2001, Jonathan C. Detert wrote: > i thought i read something on the list that suggested you could > have rt do authentication via http auth, but I can't find any > documentation on how to do that. > > I did see the function HTTP_AuthAvailable in lib/rt/ui/web/auth.pm, but > I don't see it used anywhere. > > Does anyone use http auth to authenticate access to rt? If so, can you > tell me how to do it? Thanks From jpm_lists at hotmail.com Mon Feb 12 13:12:22 2001 From: jpm_lists at hotmail.com (Justin Monti) Date: Mon, 12 Feb 2001 13:12:22 -0500 Subject: [rt-users] Multiple installations of RT 1.0.7 References: <01021212143008.01056@pc154.shcorp.com> Message-ID: hmm... yes, this would be useful functionality, but it would still show the enhancements for those users who provide support and do the dev work... maybe this is something that will just have to wait until RT2 so we can modify the status field. Justin ----- Original Message ----- From: "Kurt Yoder" To: "Justin Monti" Sent: Monday, February 12, 2001 12:11 PM Subject: Re: [rt-users] Multiple installations of RT 1.0.7 > On my installation, I have two queues: pctech and facilities. Only one > person has admin/manipulate/display access to "facilities". If anyone else logs > in to the web front end, they can't see the "facilities" queue when they filter > for "any" queue. Is this what you're looking for? > > On Mon, 12 Feb 2001, you wrote: > > Is there a way to setup multiple installations of RT on the same machine or > > to somehow create an "Enhancements" queue which by default is not included > > in the Any Queue listing? > > > > Basically what we want to do is reduce the noise level in our issue tracker > > by moving enhancement requests to a place where they're hidden until > > explicitly asked for. > > > > I guess another way to do this is to add another value to the status list of > > "Enhancement" or something like that but as I understand it this field can't > > be modified in RT 1.0.x > > > > Suggestions? > > > > TIA > > > > > > Justin > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > From jdfalk at mail-abuse.org Mon Feb 12 17:16:34 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Mon, 12 Feb 2001 14:16:34 -0800 Subject: [rt-users] RT for Abuse handling? Bounce mail? In-Reply-To: <20010212111839.A24015@apex.lorens.com>; from rt-id-45@lists.lorens.org on Mon, Feb 12, 2001 at 11:18:39AM +0100 References: <20010129183546.A7705@apex.lorens.com> <20010208162810.A12251@apex.lorens.com> <20010208142442.D55573@mail-abuse.org> <20010208154933.B32324@luvewe.bonch.org> <20010212111839.A24015@apex.lorens.com> Message-ID: <20010212141634.H75552@mail-abuse.org> On 02/12/01, Lorens Kockum wrote: > On Thu, Feb 08, 2001 at 03:49:33PM -0700, Wozz wrote: > > We are also using RT for abuse handling. 10k+ tickets so far with just a few > > problems. > > Oooh, way cool. And how do you handle > > 1) The fact that you get lots of complaints (n) for one user, > so you have n+1 channels of communication. You can merge all > the complaints, of course, but that's still 2 channels of > communication. Think of each ticket as a conversation, instead of an incident. You've got a conversation going on with each complainant, and with the accused abuser, each in an individual ticket. With RT2 you can create relationships (parent/child, etc) between tickets to help keep the incidents straight; that's just one of the many places where RT2 will be better for abuse than RT1. > 2) Classification/stats? Wanna know how many spam complaints > this week, how many scans of our corporate servers, etc. RT2 > keywords seem ideal, how to get around it in RT1? Comments, grep, etc. > > JD, I'm curious as to how stable you find RT2 to be. My > > understanding was that the mail gateway was still a little iffy, > > and thats the most important part for my needs. Any comments? > > Hear, hear. We're starting to move over to our internally frozen snapshot of RT2 this week; we want to rejoin Jesse's source tree as soon as we're confident that the snapshot will be stable. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From detertj at msoe.edu Mon Feb 12 17:37:06 2001 From: detertj at msoe.edu (Jonathan C. Detert) Date: Mon, 12 Feb 2001 16:37:06 -0600 Subject: [rt-users] HTTP_Auth with rt? In-Reply-To: ; from deejoe@iastate.edu on Mon, Feb 12, 2001 at 11:55:18AM -0600 References: <20010212104653.M23814@carlisle.msoe.edu> Message-ID: <20010212163706.O23814@carlisle.msoe.edu> * D. Joe Anderson [010212 11:54]: > On Mon, 12 Feb 2001, Jonathan C. Detert wrote: > > > i thought i read something on the list that suggested you could > > have rt do authentication via http auth, but I can't find any > > documentation on how to do that. -- snip -- > From rt/etc/config.pm: > > # WEB_AUTH_MECHANISM defines what sort of authentication you'd like to use -- snip -- > My wishlist for RT would include the ability to do initial authentication > via external auth mechanisms, but to have RT generate and track > authentication cookies to enable session expiry/logouts. I'm trying to hack rt1.0.4 so that it does exactly that using an NT domain as the external source, and the perl Authen::Smb module to interact with the NT domain. Although I have the initial authentication working properly, I seem to have broken the use of cookies (since now I have to authenticate every time I click on a link). All I did was to modify two functions in lib/rt/database/config.pm : is_password() and is_hash_of_password_and_ip(). These return a boolean value. I simply changed them to send the entered password to a Authen::Smb call instead of to compare it's hashed value to the hashed value from the database. Any ideas why my changes broke the use of cookies? -- Happy Landings, Jon Detert Unix System Administrator, Milwaukee School of Engineering 1025 N. Broadway, Milwaukee, Wisconsin 53202 From frank.rutzen at kuehne-nagel.com Tue Feb 13 12:04:35 2001 From: frank.rutzen at kuehne-nagel.com (HAM MI-L FR) Date: Tue, 13 Feb 2001 18:04:35 +0100 Subject: [rt-users] Font size Message-ID: <3A896923.9689DE77@kuehne-nagel.com> Hello World, i had installed RT today and it works fine. But as usual there is something to change. I would like to increase the default font size within the request or comment text field. Does anybody know how to do this? tks for your help frank -------------- next part -------------- A non-text attachment was scrubbed... Name: frank.rutzen.vcf Type: text/x-vcard Size: 344 bytes Desc: Card for HAM MI-L FR URL: From Rich.West at divatv.com Tue Feb 13 12:48:57 2001 From: Rich.West at divatv.com (Rich West) Date: Tue, 13 Feb 2001 12:48:57 -0500 Subject: [rt-users] Font size References: <3A896923.9689DE77@kuehne-nagel.com> Message-ID: <3A897389.8296B8F2@divatv.com> You'll want to edit the file: rt/lib/rt/ui/web/manipulate.pm Line 14 looks like: $MESSAGE_FONT="-1"; Just change the "-1" to a number more of your liking... -Rich -- Richard West mailto:rwest at wesmo.com Wesmo Computer Services http://www.wesmo.com Register Your Domain For Got TV? As Little As $14.95/yr! Get your .TV! > Hello World, > i had installed RT today and it works fine. > But as usual there is something to change. > I would like to increase the default font size within > the request or comment text field. > > Does anybody know how to do this? > > tks for your help > frank From rael at zero.kgon.com Tue Feb 13 15:48:39 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 13 Feb 2001 12:48:39 -0800 Subject: [rt-users] StripMIME question In-Reply-To: <200102071205.XAA01388@oscar.intranet> Message-ID: <20010213204855.89165111C0@pallas.eruditorum.org> On 07 Feb 2001 23:05:56 +1100, Frances Russell wrote: > Thank you very much for this mini-mini HOWTO. > StripMIME is now working perfectly - the > directions are very good. I'll throw in my thanks as well, but I will point out one sticky wicket: If you're running qmail, you need to change the ownership of the /blahblah/html/stripmime directory to the 'alias' user. Now all I need is a tip for how to get stripmime to fix the subdirectories it creates so that the 'nobody' user can deliver up the decoded files. I get "you don't have permission" in my browser when I copy/paste the link. Looking in /home/httpd/html/stripmime I see: #ls -la drwx------ 2 alias nofiles 4096 Feb 13 12:44 982097049-32437/ In other words... the 'mkdir "$basefilepath",0755' bit isn't setting 0755 permissions... --- Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com --------------------------------------------------------------------------- One grape short of a bunch. --------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon --- -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From rpash at amnetus.com Tue Feb 13 16:06:05 2001 From: rpash at amnetus.com (Rob Pash) Date: Tue, 13 Feb 2001 16:06:05 -0500 Subject: [rt-users] New install of RT Message-ID: <4.3.2.7.2.20010213155618.01d19f08@mail.amnetus.com> I am battling with this new install. RT is installed correctly, but sendmail seems to have some issues. The following is the maillog output when I try to submit a comment within an RT ticket: Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: to=/opt/rt/bin/rt-mailgate rtqueue correspond, ctladdr=rt, delay=00:00:01, mailer=*file*, stat=Can't create output: Permission denied Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: PAA21222: postmaster notify: Can't create output: Permission denied Feb 13 15:51:22 Generator sendmail[21227]: PAA21223: to=jalonso at amnetus.com ,rpash at amnetus.com,support at amnetus.com, ctladdr=rt (501/501), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, relay=mail.amnetus.com. [200.12.224.6], stat=Data format error Feb 13 15:51:22 Generator sendmail[21222]: PAA21222: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, stat=Sent First issue seems like a permission issue, but where exactly? I have chmod 755 the rt-mailgate file. Second is a Data format error trying to send out mail. I have the smtp service running on the server. Are any other services needed for Sendmail? Thanks in advance , Rob ------------------------------------------------- Robert Pash Systems Engineer Amnet Co. 6051 SW 45th Street Davie, Florida 33314 Phone # 954-327-9949 Fax # 954-327-2389 ------------------------------------------------- From deejoe at iastate.edu Tue Feb 13 17:53:39 2001 From: deejoe at iastate.edu (D. Joe Anderson) Date: Tue, 13 Feb 2001 16:53:39 -0600 (CST) Subject: [rt-users] New install of RT In-Reply-To: <4.3.2.7.2.20010213155618.01d19f08@mail.amnetus.com> Message-ID: On Tue, 13 Feb 2001, Rob Pash wrote: > I am battling with this new install. RT is installed correctly, but > sendmail seems to have some issues. The following is the maillog output > when I try to submit a comment within an RT ticket: > > Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: > to=/opt/rt/bin/rt-mailgate rtqueue correspond, ctladdr=rt, delay=00:00:01, > mailer=*file*, stat=Can't create output: Permission denied > Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: PAA21222: postmaster > notify: Can't create output: Permission denied > Feb 13 15:51:22 Generator sendmail[21227]: PAA21223: > to=jalonso at amnetus.com ,rpash at amnetus.com,support at amnetus.com, ctladdr=rt > (501/501), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, > relay=mail.amnetus.com. [200.12.224.6], stat=Data format error > Feb 13 15:51:22 Generator sendmail[21222]: PAA21222: to=root, > delay=00:00:00, xdelay=00:00:00, mailer=local, stat=Sent > > > First issue seems like a permission issue, but where exactly? I have chmod > 755 the rt-mailgate file. > > Second is a Data format error trying to send out mail. > > > I have the smtp service running on the server. Are any other services > needed for Sendmail? Is rt-mailgate in /etc/smrsh? Your messages don't look like those described in FAQ 5.1, but it might be worth checking. --Joe ___________________________________________________________________________ D. Joe Anderson, Ph.D Computing Support for Botany, ZG, & BBMB. botsupport at iastate.edu | zgsupport at iastate.edu | bbsupport at iastate.edu 1210 MBB, ISU, Ames, IA 5001 http://molebio.iastate.edu/support bcbsupport at iastate.edu .............. http://www.bcb.iastate.edu/bcblab From sjsobol at NorthShoreTechnologies.net Tue Feb 13 20:34:51 2001 From: sjsobol at NorthShoreTechnologies.net (Steven J. Sobol) Date: Tue, 13 Feb 2001 20:34:51 -0500 (EST) Subject: [rt-users] Database tables... Message-ID: Hi I'm creating a search page that will search RT tickets. It currently searches in the keywords and subject fields from each_req. I would like to know where the comments and correspondence are stored so I can search those fields too. Thanks SJS -- Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET North Shore Technologies Corporation http://NorthShoreTechnologies.net JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net mailto:sjsobol at NorthShoreTechnologies.net Proud resident of Cleveland, OH From allbery at ece.cmu.edu Tue Feb 13 20:45:50 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 13 Feb 2001 20:45:50 -0500 Subject: [rt-users] Database tables... In-Reply-To: Message-ID: <92520000.982115150@pyanfar.ece.cmu.edu> On Tuesday, February 13, 2001 20:34:51 -0500, "Steven J. Sobol" wrote: +----- | I'm creating a search page that will search RT tickets. It currently | searches in the keywords and subject fields from each_req. I would like to | know where the comments and correspondence are stored so I can search | those fields too. +--->8 Howdy stranger :) If RT is installed in /home/rt, transaction text is found in /home/rt/transactions/(year)/(month)/(day)/(serial_num).(transaction_id). -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From sjsobol at NorthShoreTechnologies.net Tue Feb 13 20:51:52 2001 From: sjsobol at NorthShoreTechnologies.net (Steven J. Sobol) Date: Tue, 13 Feb 2001 20:51:52 -0500 (EST) Subject: [rt-users] Database tables... In-Reply-To: <92520000.982115150@pyanfar.ece.cmu.edu> Message-ID: On Tue, 13 Feb 2001, Brandon S. Allbery KF8NH wrote: > If RT is installed in /home/rt, transaction text is found in > /home/rt/transactions/(year)/(month)/(day)/(serial_num).(transaction_id). Ick. How in $DEITY's name are you supposed to do a SQL query on a bunch of flat files? *shudder* That is incredibly, horrifically ugly. Someone please tell me that that, um, feature will be fixed in 2.0. Thanks, Brandon. :) Cheers, SJS. -- Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET North Shore Technologies Corporation http://NorthShoreTechnologies.net JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net mailto:sjsobol at NorthShoreTechnologies.net Proud resident of Cleveland, OH From allbery at ece.cmu.edu Tue Feb 13 22:10:54 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Tue, 13 Feb 2001 22:10:54 -0500 Subject: [rt-users] Database tables... In-Reply-To: Message-ID: <110760000.982120254@pyanfar.ece.cmu.edu> On Tuesday, February 13, 2001 20:51:52 -0500, "Steven J. Sobol" wrote: +----- | Ick. How in $DEITY's name are you supposed to do a SQL query on a | bunch of flat files? | | *shudder* | | That is incredibly, horrifically ugly. Someone please tell me that | that, um, feature will be fixed in 2.0. +--->8 It is. RT1 was originally hampered by lame TEXT/BLOB support in early MySQL, I believe. -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From jesse at fsck.com Tue Feb 13 22:32:55 2001 From: jesse at fsck.com (Jesse) Date: Tue, 13 Feb 2001 22:32:55 -0500 Subject: [rt-users] Database tables... In-Reply-To: <110760000.982120254@pyanfar.ece.cmu.edu>; from allbery@ece.cmu.edu on Tue, Feb 13, 2001 at 10:10:54PM -0500 References: <110760000.982120254@pyanfar.ece.cmu.edu> Message-ID: <20010213223255.S5276@pallas.fsck.com> On Tue, Feb 13, 2001 at 10:10:54PM -0500, Brandon S. Allbery KF8NH wrote: > On Tuesday, February 13, 2001 20:51:52 -0500, "Steven J. Sobol" > wrote: > +----- > | That is incredibly, horrifically ugly. Someone please tell me that > | that, um, feature will be fixed in 2.0. > +--->8 > > It is. RT1 was originally hampered by lame TEXT/BLOB support in early > MySQL, I believe. Actually, RT1 was hampered by the fact that at the time it was written, the only free SQL database was Hughs miniSQL which didn't support any sort of field longer than ~256 bytes iirc. RT2 stores things in blobs...which works fine with modern mysql revs. The fact that postgres 7.1 doesn't yet support 8bit-safe blobs is rather a bummer. > -- > brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net > system administrator [WAY too many hats] allbery at ece.cmu.edu > electrical and computer engineering KF8NH > carnegie mellon university ["better check the oblivious first" -ke6sls] > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock phasers on the Heffalump, Piglet, meet me in transporter room three" From rt-id-45 at lists.lorens.org Wed Feb 14 04:36:31 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Wed, 14 Feb 2001 10:36:31 +0100 Subject: [rt-users] Database tables... In-Reply-To: References: Message-ID: <20010214103631.A17472@apex.lorens.com> On Tue, Feb 13, 2001 at 08:34:51PM -0500, Steven J. Sobol wrote: > I'm creating a search page that will search RT tickets. It currently > searches in the keywords and subject fields from each_req. I would like to > know where the comments and correspondence are stored so I can search > those fields too. Ooooo, yes *please*. You will release it to the public, please pretty please? -- #include Lorens Kockum From ra at letras.de Wed Feb 14 07:33:21 2001 From: ra at letras.de (Ralph Angenendt) Date: Wed, 14 Feb 2001 13:33:21 +0100 Subject: [rt-users] New install of RT In-Reply-To: <4.3.2.7.2.20010213155618.01d19f08@mail.amnetus.com>; from rpash@amnetus.com on Tue, Feb 13, 2001 at 04:06:05PM -0500 References: <4.3.2.7.2.20010213155618.01d19f08@mail.amnetus.com> Message-ID: <20010214133321.E2689@camioneta.letras.de> Rob Pash wrote: > I am battling with this new install. RT is installed correctly, but > sendmail seems to have some issues. The following is the maillog output > when I try to submit a comment within an RT ticket: > > Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: > to=/opt/rt/bin/rt-mailgate rtqueue correspond, ctladdr=rt, delay=00:00:01, > mailer=*file*, stat=Can't create output: Permission denied > > First issue seems like a permission issue, but where exactly? I have chmod > 755 the rt-mailgate file. No, it's not a permission issue, it's an administration issue :-) I bet, the rt-alias in /etc/mail/aliases looks like this info-rt: "/opt/rt/bin/rt-mailgate info correspond" (which means, that sendmail tries to deliver to a file, in this case /opt/rt/bin/rt-mailgate), while it should look like this info-rt: |"/opt/rt/bin/rt-mailgate info correspond" (meaning sendmail should pipe the mail to /opt/rt/bin/rt-mailgate with the options 'info' and 'correspond'). So change the entry and rebuild your aliasfile and the logs will look like this entry here: Feb 14 03:00:42 server sendmail[26107]: DAA26106: to=|"/opt/rt/bin/rt-mailgate root-mails correspond", delay=00:00:08, xdelay=00:00:07, mailer=prog, stat=Sent > Second is a Data format error trying to send out mail. Sure - but it's caused by your alias definition. It'll go away. Ralph -- __________________________________________________________________________ Ralph Angenendt | "Military justice is to justice what military http://www.letras.de | music is to music" ra at letras.de | -- Groucho Marx -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From okrouhly at civ.zcu.cz Wed Feb 14 08:08:20 2001 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Wed, 14 Feb 2001 14:08:20 +0100 (MET) Subject: [rt-users] Database tables... In-Reply-To: Message-ID: On Tue, 13 Feb 2001, Steven J. Sobol wrote: > > Hi > > I'm creating a search page that will search RT tickets. It currently > searches in the keywords and subject fields from each_req. I would like to > know where the comments and correspondence are stored so I can search > those fields too. > > Thanks > SJS We actually try another kind - you need: - a standard web search engine, which could search only one level deep - a web access for that scanning engine (I've made a modification of rt.cgi let say rtview.cgi which is authenticated as an user with Display rights to requested RT queues. - a script calling rtstarted by cron before the search engine which generates one special index page searched by the engine - it contains only references to separated tickets. Here is an stupid examle: --- #!/usr/bin/perl $BASEURL="http://your.url/rtview.cgi?display=History&serial_num="; open(FIN,"cd /opt/rt/bin;./rtq -format \"%n\" -resolved -stalled -open -dead|") ; while () { if ($_ =~ /---/) { $start=1; next; } next unless $start; print "$_"; } close(FIN); ---- > > -- > Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET > North Shore Technologies Corporation http://NorthShoreTechnologies.net > JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net > mailto:sjsobol at NorthShoreTechnologies.net Proud resident of Cleveland, OH > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From del at obsidian.com Wed Feb 14 08:13:16 2001 From: del at obsidian.com (del) Date: Wed, 14 Feb 2001 08:13:16 -0500 Subject: [rt-users] Mail module for RT Message-ID: <4.3.2.7.2.20010214080902.029b7760@127.0.0.1> Greeings. I need to be able to somehow send mail to RT specifying the particular queue and have it entered into RT ? Is this possible..? Easy/hard? A Perl module...? Any assistance would be appreciated. donnie From del at obsidian.com Wed Feb 14 08:14:36 2001 From: del at obsidian.com (del) Date: Wed, 14 Feb 2001 08:14:36 -0500 Subject: [rt-users] Login Screen Message-ID: <4.3.2.7.2.20010214081319.02e2aaf8@127.0.0.1> Is there a way to modify RT such that to enter a ticket, users do not have to log in..? I would hate to create about 250 users for RT.... thanks donnie From brb7790 at cs.rit.edu Wed Feb 14 10:06:39 2001 From: brb7790 at cs.rit.edu (Brian Bonner) Date: Wed, 14 Feb 2001 10:06:39 -0500 (EST) Subject: [rt-users] Mail module for RT In-Reply-To: <4.3.2.7.2.20010214080902.029b7760@127.0.0.1> Message-ID: Yes, that is what the alias is for, you can specify a particular email address or so to go to a particular queue within RT. The email alias looks something like this: rt: |"/opt/rt/bin/rt-mailgate general correspond" Where the "general" is the name of the queue, so if you wanted to make a queue for say... InsaneAdmins then you could do this: rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond" and that would go to the queue for insaneadmins.. Brian On Wed, 14 Feb 2001, del wrote: > Greeings. > > I need to be able to somehow send mail to RT specifying the particular > queue and have it entered into RT ? > > Is this possible..? Easy/hard? A Perl module...? > > Any assistance would be appreciated. > > > donnie > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From brb7790 at cs.rit.edu Wed Feb 14 10:10:24 2001 From: brb7790 at cs.rit.edu (Brian Bonner) Date: Wed, 14 Feb 2001 10:10:24 -0500 (EST) Subject: [rt-users] Login Screen In-Reply-To: <4.3.2.7.2.20010214081319.02e2aaf8@127.0.0.1> Message-ID: Yes, you can set the queue so that anybody can submit a request ticket, that is in essence what the email alias is for, as long as you set the queue to be a public submittable queue. You can do this in the rt-admin interface. Brian On Wed, 14 Feb 2001, del wrote: > Is there a way to modify RT such that to enter a ticket, users do not have > to log in..? I would hate to create about 250 users for RT.... > > > thanks > > donnie > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From brb7790 at cs.rit.edu Wed Feb 14 12:01:32 2001 From: brb7790 at cs.rit.edu (Brian Bonner) Date: Wed, 14 Feb 2001 12:01:32 -0500 (EST) Subject: [rt-users] Mail module for RT In-Reply-To: <3A8AB6E8.E4C7E05E@obsidian.com> Message-ID: its not a subject header, its telling it what to do with the message, correspond will make a ticket, or will add it to a existing ticket if there is one present. it will pass on the subject header set by RT or by the person submitting the ticket. Brian On Wed, 14 Feb 2001, D.Lewis wrote: > thanks for the quick replys... > > so the subject header will always be "correspond"....? any way to change > it...? > > donnie > > > Brian Bonner wrote: > > > Yes, that is what the alias is for, you can specify a particular email > > address or so to go to a particular queue within RT. The email alias > > looks something like this: > > > > rt: |"/opt/rt/bin/rt-mailgate general correspond" > > > > Where the "general" is the name of the queue, so if you wanted to make a > > queue for say... InsaneAdmins then you could do this: > > > > rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond" > > > > and that would go to the queue for insaneadmins.. > > > > Brian > > > > On Wed, 14 Feb 2001, del wrote: > > > > > Greeings. > > > > > > I need to be able to somehow send mail to RT specifying the particular > > > queue and have it entered into RT ? > > > > > > Is this possible..? Easy/hard? A Perl module...? > > > > > > Any assistance would be appreciated. > > > > > > > > > donnie > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > From del at obsidian.com Wed Feb 14 12:10:50 2001 From: del at obsidian.com (D.Lewis) Date: Wed, 14 Feb 2001 12:10:50 -0500 Subject: [rt-users] Mail module for RT References: Message-ID: <3A8ABC1A.2F20C94E@obsidian.com> You are correct..i just tested this feature! thank you very much!!! donnie Brian Bonner wrote: > its not a subject header, its telling it what to do with the message, > correspond will make a ticket, or will add it to a existing ticket if > there is one present. > > it will pass on the subject header set by RT or by the person submitting > the ticket. > > Brian > > On Wed, 14 Feb 2001, D.Lewis wrote: > > > thanks for the quick replys... > > > > so the subject header will always be "correspond"....? any way to change > > it...? > > > > donnie > > > > > > Brian Bonner wrote: > > > > > Yes, that is what the alias is for, you can specify a particular email > > > address or so to go to a particular queue within RT. The email alias > > > looks something like this: > > > > > > rt: |"/opt/rt/bin/rt-mailgate general correspond" > > > > > > Where the "general" is the name of the queue, so if you wanted to make a > > > queue for say... InsaneAdmins then you could do this: > > > > > > rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond" > > > > > > and that would go to the queue for insaneadmins.. > > > > > > Brian > > > > > > On Wed, 14 Feb 2001, del wrote: > > > > > > > Greeings. > > > > > > > > I need to be able to somehow send mail to RT specifying the particular > > > > queue and have it entered into RT ? > > > > > > > > Is this possible..? Easy/hard? A Perl module...? > > > > > > > > Any assistance would be appreciated. > > > > > > > > > > > > donnie > > > > > > > > > > > > _______________________________________________ > > > > rt-users mailing list > > > > rt-users at lists.fsck.com > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > From del at obsidian.com Wed Feb 14 11:48:40 2001 From: del at obsidian.com (D.Lewis) Date: Wed, 14 Feb 2001 11:48:40 -0500 Subject: [rt-users] Mail module for RT References: Message-ID: <3A8AB6E8.E4C7E05E@obsidian.com> thanks for the quick replys... so the subject header will always be "correspond"....? any way to change it...? donnie Brian Bonner wrote: > Yes, that is what the alias is for, you can specify a particular email > address or so to go to a particular queue within RT. The email alias > looks something like this: > > rt: |"/opt/rt/bin/rt-mailgate general correspond" > > Where the "general" is the name of the queue, so if you wanted to make a > queue for say... InsaneAdmins then you could do this: > > rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond" > > and that would go to the queue for insaneadmins.. > > Brian > > On Wed, 14 Feb 2001, del wrote: > > > Greeings. > > > > I need to be able to somehow send mail to RT specifying the particular > > queue and have it entered into RT ? > > > > Is this possible..? Easy/hard? A Perl module...? > > > > Any assistance would be appreciated. > > > > > > donnie > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From del at obsidian.com Wed Feb 14 11:49:56 2001 From: del at obsidian.com (D.Lewis) Date: Wed, 14 Feb 2001 11:49:56 -0500 Subject: [rt-users] Login Screen References: Message-ID: <3A8AB734.A590F31A@obsidian.com> greetings again, so that means that there is no way for the user to use the web interface to enter a ticket unless they have accounts on rt...? donnie Brian Bonner wrote: > Yes, you can set the queue so that anybody can submit a request ticket, > that is in essence what the email alias is for, as long as you set the > queue to be a public submittable queue. You can do this in the rt-admin > interface. > > Brian > > On Wed, 14 Feb 2001, del wrote: > > > Is there a way to modify RT such that to enter a ticket, users do not have > > to log in..? I would hate to create about 250 users for RT.... > > > > > > thanks > > > > donnie > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > From Rich.West at divatv.com Wed Feb 14 12:49:23 2001 From: Rich.West at divatv.com (Rich West) Date: Wed, 14 Feb 2001 12:49:23 -0500 Subject: [rt-users] Login Screen References: <3A8AB734.A590F31A@obsidian.com> Message-ID: <3A8AC523.D1D2011@divatv.com> More-or-less, that is correct. If you do not want to maintain a completely separate database of users within RT (one thing I definitely don't want to do. :), you can open up your RT queue to allow anyone to create tickets. With that, your users will not be able to use RT's web interface to submit tickets. However, you could simply create your own forms that generate an email to the RT alias... -Rich -- Richard West mailto:rwest at wesmo.com Wesmo Computer Services http://www.wesmo.com Register Your Domain For Got TV? As Little As $14.95/yr! Get your .TV! > > > so that means that there is no way for the user to use the web interface to > enter a ticket unless they have accounts on rt...? > > donnie From rael at zero.kgon.com Wed Feb 14 13:10:20 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 14 Feb 2001 10:10:20 -0800 Subject: [rt-users] Login Screen In-Reply-To: <3A8AC523.D1D2011@divatv.com> References: <3A8AB734.A590F31A@obsidian.com> <3A8AC523.D1D2011@divatv.com> Message-ID: <20010214181033.B929D11207@pallas.eruditorum.org> On 14 Feb 2001 12:49:23 -0500, Rich West wrote: > > With that, your users will not be able to use RT's web interface to submit > tickets. However, you could simply create your own forms that generate an email > to the RT alias... > Here's an example... the one I use to get requests into our system: http://washuu.kgon.com/addto.htm -- --- Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com --------------------------------------------------------------------------- His seat back is not in the full upright and locked position. --------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon --- -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From arclight at jump.net Wed Feb 14 14:47:58 2001 From: arclight at jump.net (arclight at jump.net) Date: Wed, 14 Feb 2001 13:47:58 -0600 Subject: [rt-users] Login Screen In-Reply-To: <3A8AB734.A590F31A@obsidian.com> Message-ID: <3A8A8C8E.28363.68405232@localhost> I built a generic ticket submission CGI a few months ago. It's posted at: http://www1.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz HelpMe is documented and has all the configuration parameters lumped together so you should be able to get it running fairly quickly. It's in perl and doesn't require a lot of external modules (CGI and Net::SMTP). Also, HelpMe communicates with the RT system through the mail interface so you can run the CGI and RT on different machines. hth, -- Bob On 14 Feb 2001, at 11:49, D.Lewis wrote: > greetings again, > > so that means that there is no way for the user to use the web interface to > enter a ticket unless they have accounts on rt...? > > > donnie > > > Brian Bonner wrote: > > > Yes, you can set the queue so that anybody can submit a request ticket, > > that is in essence what the email alias is for, as long as you set the > > queue to be a public submittable queue. You can do this in the rt-admin > > interface. > > > > Brian > > > > On Wed, 14 Feb 2001, del wrote: > > > > > Is there a way to modify RT such that to enter a ticket, users do not have > > > to log in..? I would hate to create about 250 users for RT.... > > > > > > > > > thanks > > > > > > donnie > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From detertj at msoe.edu Wed Feb 14 15:28:17 2001 From: detertj at msoe.edu (Jonathan C. Detert) Date: Wed, 14 Feb 2001 14:28:17 -0600 Subject: RT with external auth (was Re: [rt-users] HTTP_Auth with rt?) In-Reply-To: ; from deejoe@iastate.edu on Mon, Feb 12, 2001 at 11:55:18AM -0600 References: <20010212104653.M23814@carlisle.msoe.edu> Message-ID: <20010214142817.G17638@carlisle.msoe.edu> Hello, I found a way for RT to use an external source for initial authentication, and still use cookies for subsequent authentication. First, some history : * D. Joe Anderson [010212 11:54]: > On Mon, 12 Feb 2001, Jonathan C. Detert wrote: > > > i thought i read something on the list that suggested you could > > have rt do authentication via http auth, but I can't find any > > documentation on how to do that. -- snip -- > From rt/etc/config.pm: > > # WEB_AUTH_MECHANISM defines what sort of authentication you'd like to use > # for the web ui. Valid choices are: "cookies" and "external". Cookies -- snip -- > I use mod_auth_pam with this, which is a drop-in replacement for mod_auth, > but which uses PAM instead of just /etc/passwd. The advantage is that I > can use our distributed authentication system (kerberos, via pam_krb5 > etc). The disadvantage is that I have no good way of expiring logins, > like one would if one were using cookies. Because HTTP doesn't support -- snip -- > My wishlist for RT would include the ability to do initial authentication > via external auth mechanisms, but to have RT generate and track > authentication cookies to enable session expiry/logouts. Here's how I accomplished Joe's wish (i.e. initial auth via external mechanism, subsequent "session" auth via cookies) : Two easy steps : 1) in lib/rt/database/config.pm, added a f() to do external authentication. Parameters are username and password that were entered by the user when they filled out the login form. If the external authentication succeeds, then the password is stored in RT's "users" database for the indicated username. In my case, my external auth source is a WinNT domain controller. Hence, I use the perl Authen::Smb module. Here's the actual code: # if the user's submitted password is his MSOE NT domain password, then # update the rt db to have his nt password sub msoe_authenticate { my ($username, $password) = @_; my ($user_id, $pass) = ($dbh->quote("$username"), $dbh->quote("$password")); use Authen::Smb; my $authResult = Authen::Smb::authen($username, $password, 'yamato', 'hood', 'MSOE'); if ( $authResult == Authen::Smb::NO_ERROR ) { # user submitted a valid password. Let's put it into RT my $sql = qq[UPDATE users SET password = $pass WHERE user_id = $user_id]; $dbh->Query($sql) or warn "[msoe_authenticate] Sql had some problems: $Mysql::db_errstr\n$sql"; } } 2) in lib/rt/ui/web/auth.pm, modify AuthCheck() like so: after the cookies are created and sent to the browser, insert a call to my organization's authentication f() that I described in point 1) above. That's it. The return value of my f() is irrelevant. Essentially what this does is this: enables RT to use its stock auth procedure against the external auth-source password, by ensuring that the value for the password field in the users table is the external auth-source password. -- Happy Landings, Jon Detert Unix System Administrator, Milwaukee School of Engineering 1025 N. Broadway, Milwaukee, Wisconsin 53202 From ericg at cats.ucsc.edu Wed Feb 14 16:54:47 2001 From: ericg at cats.ucsc.edu (Eric Goodman) Date: Wed, 14 Feb 2001 13:54:47 -0800 Subject: RT with external auth (was Re: [rt-users] HTTP_Auth with rt?) In-Reply-To: <20010214142817.G17638@carlisle.msoe.edu> References: <20010212104653.M23814@carlisle.msoe.edu> <20010214142817.G17638@carlisle.msoe.edu> Message-ID: > # if the user's submitted password is his MSOE NT domain >password, then > # update the rt db to have his nt password > sub msoe_authenticate { > my ($username, $password) = @_; > my ($user_id, $pass) = ($dbh->quote("$username"), > $dbh->quote("$password")); > > use Authen::Smb; > my $authResult = Authen::Smb::authen($username, > $password, 'yamato', 'hood', 'MSOE'); > if ( $authResult == Authen::Smb::NO_ERROR ) { > # user submitted a valid password. Let's put it into RT > my $sql = qq[UPDATE users SET password = $pass WHERE >user_id = $user_id]; > $dbh->Query($sql) or > warn "[msoe_authenticate] Sql had some >problems: $Mysql::db_errstr\n$sql"; > } > } Hmm. Doesn't this stick the users password into the DB in cleartext? Seems like you might do better to add a one-time password into the mix. You could essentially call your msoe_authenticate() function passing in the one-time password. If the MSOE authentication succeeds, the onetime password could get stored in the database (in place of the domain password). Still, a very nifty hack/patch! --- Eric From deejoe at iastate.edu Wed Feb 14 18:25:35 2001 From: deejoe at iastate.edu (D. Joe Anderson) Date: Wed, 14 Feb 2001 17:25:35 -0600 (CST) Subject: RT with external auth (was Re: [rt-users] HTTP_Auth with rt?) In-Reply-To: Message-ID: On Wed, 14 Feb 2001, Eric Goodman wrote: > Date: Wed, 14 Feb 2001 13:54:47 -0800 > From: Eric Goodman > To: rt-users at fsck.com > Subject: Re: RT with external auth (was Re: [rt-users] HTTP_Auth with rt?) > > > # if the user's submitted password is his MSOE NT domain > >password, then > > # update the rt db to have his nt password > > sub msoe_authenticate { > > my ($username, $password) = @_; > > my ($user_id, $pass) = ($dbh->quote("$username"), > > $dbh->quote("$password")); > > > > use Authen::Smb; > > my $authResult = Authen::Smb::authen($username, > > $password, 'yamato', 'hood', 'MSOE'); > > if ( $authResult == Authen::Smb::NO_ERROR ) { > > # user submitted a valid password. Let's put it into RT > > my $sql = qq[UPDATE users SET password = $pass WHERE > >user_id = $user_id]; > > $dbh->Query($sql) or > > warn "[msoe_authenticate] Sql had some > >problems: $Mysql::db_errstr\n$sql"; > > } > > } > > Hmm. Doesn't this stick the users password into the DB in cleartext? > > Seems like you might do better to add a one-time password into the > mix. You could essentially call your msoe_authenticate() function > passing in the one-time password. If the MSOE authentication > succeeds, the onetime password could get stored in the database (in > place of the domain password). > > Still, a very nifty hack/patch! yes, pretty nifty. That helps me fill out what I might try if I ever get my head around Authen::Krb5-1.2, which is what I'll use in place of the recent mod_auth_pam that's been giving me trouble in RedHat 7.0/Mandrake 7.2 environments. Would have the advantage of being more portable too, since Apache+Perl is more widely available than Apache+PAM+Perl. I'd probably want to at least work off of some kind of one-way hash of the passwords themselves, rather than use them unencrypted. But, I don't have any working code, either now, do I? ;-) --Joe From criz at hcc.hawaii.edu Wed Feb 14 23:20:41 2001 From: criz at hcc.hawaii.edu (criz at hcc.hawaii.edu) Date: Wed, 14 Feb 2001 18:20:41 -1000 Subject: [rt-users] missing take, untake, steal, give Message-ID: <982210841.3a8b591994488@webmail.hcc.hawaii.edu> Hello all, I am trying to modify a request as an administrator. Namely, I wish to re-assign it to a new owner who is not me. I click on the link 'owner' to change it with the give to button. It says I can't unless i steal it first. It makes sense, since I'm not the current owner. However, I've yet to find "take" link. According to the user manual, I'm supposed to be able to click on links to take, untake steal or give, somwhere near the comment/reply/resolv links at the top and bottom of the ticket. I don't have these links. All I have are comment, reply, resolve/open. This is true for any user I log in as including root. Could it be something in my config.pm that I'm leaving out? For now, I've been asking the current owner to voluntarily give his/her job away since I can't 'take' it as administrator or root. Thank you for your help, AC HCC Academic Computing From chris at nait.nl Thu Feb 15 00:43:01 2001 From: chris at nait.nl (cpaul) Date: Thu, 15 Feb 2001 15:43:01 +1000 Subject: [rt-users] using rt Message-ID: <00fc01c09712$2b06b800$0200a8c0@default> hi there i've just installed rt for the first time and i'm a little confused. i mean, it's very obvious how to successfully wield the application, but there are some functionalities that i don't completely understand. when setting a task priority, there are two drop downs. what is the purpose of having two fields here? and when one of my users logged out, they wrote to me and said "when i tried to log out, it said i wasn't logged in." :-) as a developer i understand your logic there but can understand why the user was confused. i should have already asked: is there a searchable archive of this list? thanks :) -- chris paul fastmedia.net From kimura at ctc.ad.jp Wed Feb 14 23:57:00 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Thu, 15 Feb 2001 13:57:00 +0900 Subject: [rt-users] missing take, untake, steal, give In-Reply-To: <982210841.3a8b591994488@webmail.hcc.hawaii.edu> References: <982210841.3a8b591994488@webmail.hcc.hawaii.edu> Message-ID: <20010215134939.63EB.KIMURA@ctc.ad.jp> Hello, I understand "take" can be done with a request which does not have an owner and "steal" can be done with a request which has an owner. This sequence can be accomplished via clicking 'owner'. So, in the case you described, I believe you should first "steal" and "give". Regards, Kazu On Wed, 14 Feb 2001 18:20:41 -1000 wrote: > Hello all, > > I am trying to modify a request as an administrator. Namely, I wish to > re-assign it to a new owner who is not me. I click on the link 'owner' to > change it with the give to button. It says I can't unless i steal it > first. It makes sense, since I'm not the current owner. However, I've > yet to find "take" link. > > According to the user manual, I'm supposed to be able to click on links to > take, untake steal or give, somwhere near the comment/reply/resolv links > at the top and bottom of the ticket. > > I don't have these links. All I have are comment, reply, resolve/open. > This is true for any user I log in as including root. > > Could it be something in my config.pm that I'm leaving out? > > For now, I've been asking the current owner to voluntarily give his/her > job away since I can't 'take' it as administrator or root. > > Thank you for your help, > AC > HCC Academic Computing > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users - - - - - - - - - - - - - - - - - - - ????????????????? IP??? ?? ?? E-mail: kimura at ctc.ad.jp Tel(?)052-740-8101 Fax 052-740-8935 - - - - - - - - - - - - - - - - - - - From garyy at tw.iasiaworks.com Thu Feb 15 04:21:15 2001 From: garyy at tw.iasiaworks.com (gary) Date: Thu, 15 Feb 2001 17:21:15 +0800 Subject: [rt-users] how to change the ticket serial number when i create on WEB UI Message-ID: <014701c09730$a58ed6c0$2eff84ca@aunet.net> Dear Sir, Is there the way to change current request's serial number when I create new one on WEB UI. Please kindly tell me how to do it. Very Thanks! Rgds, Gary Yeh -------------- next part -------------- An HTML attachment was scrubbed... URL: From kimura at ctc.ad.jp Thu Feb 15 04:45:46 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Thu, 15 Feb 2001 18:45:46 +0900 Subject: [rt-users] how to change the ticket serial number when i create on WEB UI In-Reply-To: <014701c09730$a58ed6c0$2eff84ca@aunet.net> References: <014701c09730$a58ed6c0$2eff84ca@aunet.net> Message-ID: <20010215184332.63FD.KIMURA@ctc.ad.jp> Please read the definition of term for "serial number" at http://www.fsck.com/projects/rt/docs/rt_users_guide.html It is impossible. Regards, Kazu On Thu, 15 Feb 2001 17:21:15 +0800 "gary" wrote: > Dear Sir, > > Is there the way to change current request's serial number when I create new one on WEB UI. Please kindly tell me how to do it. Very Thanks! > > Rgds, > Gary Yeh From tapio.lehtonen at tellabs.com Thu Feb 15 05:05:27 2001 From: tapio.lehtonen at tellabs.com (Tapio Lehtonen) Date: Thu, 15 Feb 2001 12:05:27 +0200 Subject: [rt-users] how to change the ticket serial number when i create on WEB UI References: <014701c09730$a58ed6c0$2eff84ca@aunet.net> Message-ID: <3A8BA9E7.1ED4233@tellabs.com> WebRT numbers the requests sequentially. The numbers have to be unique because they are the key fields for the records in the database. Things break if you put a number of your own choosing to the ticket. I do not understand why you would want to change the number on a request you are creating. What is the benefit? If you want to merge to tickets together, that is done by clicking on the serial number on the ticket, then you get to a window where you can merge the ticket to another. gary wrote: > > Part 1.1.1Type: Plain Text (text/plain) -- ==================================================================== Tapio Lehtonen tel: +358 9 4131 2206 Tellabs Oy fax: +358 9 4131 2030 Sinim?entie 6 email: Tapio.Lehtonen at Tellabs.COM FIN-02630 ESPOO URL http://www.Tellabs.com/ Finland Senior Design Engineer ==================================================================== -------------- next part -------------- A non-text attachment was scrubbed... Name: tapio.lehtonen.vcf Type: text/x-vcard Size: 346 bytes Desc: Card for Tapio Lehtonen URL: From del at obsidian.com Thu Feb 15 08:08:57 2001 From: del at obsidian.com (del) Date: Thu, 15 Feb 2001 08:08:57 -0500 Subject: [rt-users] Login Screen In-Reply-To: <3A8AC523.D1D2011@divatv.com> References: <3A8AB734.A590F31A@obsidian.com> Message-ID: <4.3.2.7.2.20010215080420.02f31cb0@127.0.0.1> It seems that creating your own support request form is the possible solution judging from the members on the list.....although I do think that it would be a good ideal to include a generic one with RT..... donnie btw - i really appreciate the response/support that I have received from the list. At 12:49 PM 2/14/2001 -0500, Rich West wrote: >More-or-less, that is correct. If you do not want to maintain a completely >separate database of users within RT (one thing I definitely don't want to do. >:), you can open up your RT queue to allow anyone to create tickets. > >With that, your users will not be able to use RT's web interface to submit >tickets. However, you could simply create your own forms that generate an >email >to the RT alias... > >-Rich >-- >Richard West mailto:rwest at wesmo.com >Wesmo Computer Services http://www.wesmo.com >Register Your Domain For Got TV? >As Little As $14.95/yr! Get your .TV! > > > > > > > > > so that means that there is no way for the user to use the web > interface to > > enter a ticket unless they have accounts on rt...? > > > > donnie > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From jpm_lists at hotmail.com Thu Feb 15 10:41:46 2001 From: jpm_lists at hotmail.com (Justin Monti) Date: Thu, 15 Feb 2001 10:41:46 -0500 Subject: [rt-users] missing take, untake, steal, give References: <982210841.3a8b591994488@webmail.hcc.hawaii.edu> Message-ID: > Hello all, > > I am trying to modify a request as an administrator. Namely, I wish to > re-assign it to a new owner who is not me. I click on the link 'owner' to > change it with the give to button. It says I can't unless i steal it > first. It makes sense, since I'm not the current owner. However, I've > yet to find "take" link. When a request has an owner, the "Take" link will no longer appear as there needs to be some safeguard against someone blindly stealing a request from another user. So, to steal a request, what you need to do is open the request and click on the Owner field. This will bring up the standard drop down list with all the users in that queue. You need to first steal the request by assigning it to yourself. This will prompt a confirmation message from the system basically saying "Request xxx is owned by yyy are you sure you want to steal it?" and you will have 2 choices: steal it or cancel. Once you steal it, you can then follow the same procedure to assign it to someone else (since you now own it, it's OK from the program's stand point to reassign it to someone else). Hope this makes sense. From deejoe at iastate.edu Thu Feb 15 10:59:33 2001 From: deejoe at iastate.edu (D. Joe Anderson) Date: Thu, 15 Feb 2001 09:59:33 -0600 (CST) Subject: [rt-users] list archive, was: using rt In-Reply-To: <00fc01c09712$2b06b800$0200a8c0@default> Message-ID: On Thu, 15 Feb 2001, cpaul wrote: > i should have already asked: is there a searchable archive of this list? http://lists.fsck.com/pipermail/rt-users/ --Joe From jesse at fsck.com Thu Feb 15 12:19:37 2001 From: jesse at fsck.com (Jesse) Date: Thu, 15 Feb 2001 12:19:37 -0500 Subject: [rt-users] list archive, was: using rt In-Reply-To: ; from deejoe@iastate.edu on Thu, Feb 15, 2001 at 09:59:33AM -0600 References: <00fc01c09712$2b06b800$0200a8c0@default> Message-ID: <20010215121937.O19466@pallas.fsck.com> http://lists.fsck.com has pointers both to archives and to the search page On Thu, Feb 15, 2001 at 09:59:33AM -0600, D. Joe Anderson wrote: > On Thu, 15 Feb 2001, cpaul wrote: > > > i should have already asked: is there a searchable archive of this list? > > http://lists.fsck.com/pipermail/rt-users/ > > > --Joe > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Mary had a crypto key / She kept it in escrow And everything that Mary said / The Feds were sure to know" -- Sam Simpson From Chris_Beaumont at zdnet.com Thu Feb 15 12:21:15 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Thu, 15 Feb 2001 17:21:15 +0000 Subject: [rt-users] [rt-users]keyword search by body Message-ID: <862569F4.00602F43.00@internet-502.interliant.com> Hi, I was wondering if anyone had written a function to search through the body of the tickets by keyword. Regards, Chris Beaumont, Developer, AdOps, ZDNet UK From bill at daze.net Thu Feb 15 13:03:21 2001 From: bill at daze.net (bill at daze.net) Date: Thu, 15 Feb 2001 10:03:21 -0800 (PST) Subject: [rt-users] [rt-users]keyword search by body In-Reply-To: <862569F4.00602F43.00@internet-502.interliant.com> Message-ID: Hello, Look at the list archives for the past three days for this very discussion. I believe the subject was "Database tables". > I was wondering if anyone had written a function to search through the > body of the tickets by keyword. From arclight at jump.net Thu Feb 15 13:49:34 2001 From: arclight at jump.net (arclight at jump.net) Date: Thu, 15 Feb 2001 12:49:34 -0600 Subject: [rt-users] RT/BB integration? Message-ID: <3A8BD05E.13773.6D3185F0@localhost> Hi, Has anyone tried routing alerts from Big Brother (www.bb4.com) into RT? I don't want to hack too much on either RT or BB; I'd rather have a filtration or conversion layer (vs code patches) so I can upgrade RT and BB easily. My end goal is a somewhat free and sensible 'NOC-in-a-box'. Anyway, I'm just looking for opinions and anecdotal experience before I start working on this in earnest. Also, I've heard good things about 'mon' (similar to BB but GPL'd); experiences combining those two would be helpful as well since I'm not completely sold on using BB. Thanks much, -- Bob From webrt at admin.gil.com.au Fri Feb 16 00:52:37 2001 From: webrt at admin.gil.com.au (webrt) Date: Fri, 16 Feb 2001 15:52:37 +1000 Subject: [rt-users] missing take, untake, steal, give Message-ID: [snip] > You need to first steal the request by assigning it to yourself. [snip] > Once you steal it, you can then follow the same procedure to assign > it to someone else (since you now own it, it's OK from the > program's stand point to reassign it to someone else). This procedure makes sense for a "Manipulate" user. But as a queue "Admin", not RT Admin, this could be a one step process. It actually looks like it should be working that way, as the "Steal #xx" button appears if you are assigning PersonA's ticket to PersonC. But you get an error message and need to do the two step thang. Regards Virgil -- Virgil | Save Ferris Global Info-Links Pty Ltd | Free Truman http://www.gil.com.au | Redeem Londo From Chris_Beaumont at zdnet.com Fri Feb 16 05:28:02 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Fri, 16 Feb 2001 10:28:02 +0000 Subject: [rt-users] [rt-users]keyword search by body Message-ID: <862569F5.003A4D40.00@internet-502.interliant.com> Hi, The reason i asked is because I have written some code that will acomplish this. ?If anyone would like it (keyword search by body), drop me a line and I will publish it on the list. Regards, Chris Beaumont, Developer, AdOps, ZDNet UK. bill at daze.net 15/02/2001 18:03 To: Chris Beaumont cc: rt-users at lists.fsck.com bcc: Chris Beaumont/CTG/LON/ZDNEUR Subject: Re: [rt-users] [rt-users]keyword search by body [IMAGE] Hello, Look at the list archives for the past three days for this very discussion. I believe the subject was "Database tables". > I was wondering if anyone had written a function to search through the > body of the tickets by keyword. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From ra at letras.de Fri Feb 16 06:10:36 2001 From: ra at letras.de (Ralph Angenendt) Date: Fri, 16 Feb 2001 12:10:36 +0100 Subject: [rt-users] RT/BB integration? In-Reply-To: <3A8BD05E.13773.6D3185F0@localhost>; from arclight@jump.net on Thu, Feb 15, 2001 at 12:49:34PM -0600 References: <3A8BD05E.13773.6D3185F0@localhost> Message-ID: <20010216121036.C30714@camioneta.letras.de> arclight at jump.net wrote: > Hi, > > Has anyone tried routing alerts from Big Brother (www.bb4.com) > into RT? I don't want to hack too much on either RT or BB; I'd > rather have a filtration or conversion layer (vs code patches) so I > can upgrade RT and BB easily. My end goal is a somewhat free > and sensible 'NOC-in-a-box'. Yes: /opt/bb/etc/warnrules: computer.letras.de;;conn disk msgs smtp;;0 6;*;netadm at letras.de ... where netadm at letras.de is (/etc/mail/aliases on another box): # netadm: BB-Alerts and stuff netadm: |"/opt/rt/bin/rt-mailgate netadm correspond" netadm-action: |"/opt/rt/bin/rt-mailgate netadm action" Works great, as there are three people monitoring this queue, so when I get paged, I can take a look into RT and see, if someone else is already working on this (or confirmed it as a false alarm). Ralph -- __________________________________________________________________________ Ralph Angenendt | "Military justice is to justice what military http://www.letras.de | music is to music" ra at letras.de | -- Groucho Marx -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 232 bytes Desc: not available URL: From Chris_Beaumont at zdnet.com Fri Feb 16 09:59:34 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Fri, 16 Feb 2001 14:59:34 +0000 Subject: [rt-users] [rt-users]keyword search by body Message-ID: <862569F5.005315A3.00@internet-502.interliant.com> OK no problem! It'll have to wait until monday though as our LAN's gone down this afternoon and I cant get at any of my scripts! Regards, Chris Beaumont, Developer, AdOps, ZDNet UK |--------+--------------------------> | | "Chris Beaumont"| | | | | | | | | 16/02/01 10:28 | | | | |--------+--------------------------> >-----------------------------------------------------------------------| | | | To: bill at daze.net | | cc: rt-users at lists.fsck.com, (bcc: Chris | | Beaumont/CTG/LON/ZDNEUR) | | Subject: Re: [rt-users] [rt-users]keyword search by body | >-----------------------------------------------------------------------| -------------- next part -------------- Hi, The reason i asked is because I have written some code that will acomplish this. ?If anyone would like it (keyword search by body), drop me a line and I will publish it on the list. Regards, Chris Beaumont, Developer, AdOps, ZDNet UK. bill at daze.net 15/02/2001 18:03 To: Chris Beaumont cc: rt-users at lists.fsck.com bcc: Chris Beaumont/CTG/LON/ZDNEUR Subject: Re: [rt-users] [rt-users]keyword search by body [IMAGE] Hello, Look at the list archives for the past three days for this very discussion. I believe the subject was "Database tables". > I was wondering if anyone had written a function to search through the > body of the tickets by keyword. _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From bill at daze.net Fri Feb 16 12:19:19 2001 From: bill at daze.net (bill at daze.net) Date: Fri, 16 Feb 2001 09:19:19 -0800 (PST) Subject: [rt-users] [rt-users]keyword search by body In-Reply-To: <862569F5.003A4D40.00@internet-502.interliant.com> Message-ID: > The reason i asked is because I have written some code that will acomplish > this. ?If anyone would like it (keyword search by body), drop me a line and > I will publish it on the list. I think it would be a step in the right direction to continue that very discussion... so go ahead, post away! Regards, Bill From sjsobol at NorthShoreTechnologies.net Fri Feb 16 12:40:03 2001 From: sjsobol at NorthShoreTechnologies.net (Steve Sobol) Date: Fri, 16 Feb 2001 12:40:03 -0500 Subject: [rt-users] [rt-users]keyword search by body References: Message-ID: <3A8D65F3.2D20E2BD@NorthShoreTechnologies.net> bill at daze.net wrote: > > The reason i asked is because I have written some code that will acomplish > > this. If anyone would like it (keyword search by body), drop me a line and > > I will publish it on the list. > > I think it would be a step in the right direction to continue that very > discussion... so go ahead, post away! What he said -- Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET North Shore Technologies Corporation http://NorthShoreTechnologies.net JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net mailto:sjsobol at NorthShoreTechnologies.net Proud resident of Cleveland, Ohio From jsdboer at cs.vu.nl Sat Feb 17 14:40:02 2001 From: jsdboer at cs.vu.nl (Joachim de Boer) Date: Sat, 17 Feb 2001 20:40:02 +0100 Subject: [rt-users] Problems with adding info to request Message-ID: <003a01c09919$6c2b8f00$b91c4bd5@famdeboer> LS, I have installed RT 1.0.7 on my system. Everything seems to work except adding info to a ticket. (replying/givingcomment/resolving/etc) An internal server error occurs then. (error 500) When I check the logs of apache it gives: Couldn't open /var/rt/transactions/2001/Feb/17/6.28 for writing: Permission denied [Sat Feb 17 20:03:35 2001] [error] [client x.75.28.185] Premature end of script headers: /usr/local/bin/cgi/webrt.cgi It seems like the dir isn't writable for apache. I've changed the ownership to nobody.nobody but it's still giving me the errors. What kan I do about it? I'm working with RedHat, Kernel 2.2.16-22 on an i586 Kind Regards, Joachim From brb7790 at cs.rit.edu Sat Feb 17 15:29:44 2001 From: brb7790 at cs.rit.edu (Brian Bonner) Date: Sat, 17 Feb 2001 15:29:44 -0500 (EST) Subject: [rt-users] Problems with adding info to request In-Reply-To: <003a01c09919$6c2b8f00$b91c4bd5@famdeboer> Message-ID: you are right about it being an ownership problem, if I remembe right, its supposed to be owned by rt.rt. But my memory's a little foggy on this point.. Brian On Sat, 17 Feb 2001, Joachim de Boer wrote: > LS, > > I have installed RT 1.0.7 on my system. > Everything seems to work except adding info to a ticket. > (replying/givingcomment/resolving/etc) > An internal server error occurs then. (error 500) > > When I check the logs of apache it gives: > Couldn't open /var/rt/transactions/2001/Feb/17/6.28 for writing: Permission > denied > [Sat Feb 17 20:03:35 2001] [error] [client x.75.28.185] Premature end of > script headers: /usr/local/bin/cgi/webrt.cgi > > It seems like the dir isn't writable for apache. > I've changed the ownership to nobody.nobody but it's still giving me the > errors. > > What kan I do about it? > > I'm working with RedHat, Kernel 2.2.16-22 on an i586 > > Kind Regards, > > Joachim > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From jesse at fsck.com Sat Feb 17 16:49:11 2001 From: jesse at fsck.com (Jesse) Date: Sat, 17 Feb 2001 16:49:11 -0500 Subject: [rt-users] Problems with adding info to request In-Reply-To: <003a01c09919$6c2b8f00$b91c4bd5@famdeboer>; from jsdboer@cs.vu.nl on Sat, Feb 17, 2001 at 08:40:02PM +0100 References: <003a01c09919$6c2b8f00$b91c4bd5@famdeboer> Message-ID: <20010217164911.R17518@pallas.fsck.com> It sounds like some of your RT scripts have lost their setuid bit. in the rt install directory, run 'make fixperms' -j On Sat, Feb 17, 2001 at 08:40:02PM +0100, Joachim de Boer wrote: > LS, > > I have installed RT 1.0.7 on my system. > Everything seems to work except adding info to a ticket. > (replying/givingcomment/resolving/etc) > An internal server error occurs then. (error 500) > > When I check the logs of apache it gives: > Couldn't open /var/rt/transactions/2001/Feb/17/6.28 for writing: Permission > denied > [Sat Feb 17 20:03:35 2001] [error] [client x.75.28.185] Premature end of > script headers: /usr/local/bin/cgi/webrt.cgi > > It seems like the dir isn't writable for apache. > I've changed the ownership to nobody.nobody but it's still giving me the > errors. > > What kan I do about it? > > I'm working with RedHat, Kernel 2.2.16-22 on an i586 > > Kind Regards, > > Joachim > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 pretty soon we're going to HAVE to have hypertext mail! --Tim Berners Lee. (8 Jan 1993 on www-talk) From jesse at fsck.com Sat Feb 17 22:14:34 2001 From: jesse at fsck.com (Jesse) Date: Sat, 17 Feb 2001 22:14:34 -0500 Subject: [rt-users] using rt In-Reply-To: <00fc01c09712$2b06b800$0200a8c0@default>; from chris@nait.nl on Thu, Feb 15, 2001 at 03:43:01PM +1000 References: <00fc01c09712$2b06b800$0200a8c0@default> Message-ID: <20010217221434.W17518@pallas.fsck.com> On Thu, Feb 15, 2001 at 03:43:01PM +1000, cpaul wrote: > > > hi there > > i've just installed rt for the first time and i'm a little confused. i > mean, it's very obvious how to successfully wield the application, but there > are some functionalities that i don't completely understand. > > when setting a task priority, there are two drop downs. what is the purpose > of having two fields here? mainly, because, in 1995 when that code was first written, that was what I thought an intuitive way to get users to select an integer between 00 and 99. These days, we just use text entry boxes ;) > and when one of my users logged out, they wrote to me and said "when i tried > to log out, it said i wasn't logged in." :-) as a developer i understand > your logic there but can understand why the user was confused. > We've fixed this in RT2. thanks. > > i should have already asked: is there a searchable archive of this list? > > > > thanks :) > > > > > -- > chris paul > fastmedia.net > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 that's security the same way that asking for directions to topeka and being told that a seal is a mammal is informative -robin at apocalypse.org From chris at nait.nl Sun Feb 18 19:27:18 2001 From: chris at nait.nl (cpaul) Date: Mon, 19 Feb 2001 10:27:18 +1000 Subject: [rt-users] using rt References: <00fc01c09712$2b06b800$0200a8c0@default> <20010217221434.W17518@pallas.fsck.com> Message-ID: <02bc01c09a0a$ba97e0c0$58d28ec6@thinkpad> > We've fixed this in RT2. thanks. what is RT2? or rather, where? thanks :) From Chris_Beaumont at zdnet.com Mon Feb 19 05:22:58 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Mon, 19 Feb 2001 10:22:58 +0000 Subject: [rt-users] [rt-users]keyword search by body Message-ID: <862569F8.0039CACA.00@internet-502.interliant.com> ?i thought i posted this on friday but it looks like it never got out there for some reason!?! anyway : >Right the LAN's back up now so i cant go home =o( but on the plus side i got the script.... >I may have misled people a bit in that this isnt a search script which integrates into RT, rather grabs the listings stored in >the /install-path/rt/transactions/ dirs and performs a rudimentary keyword search. It then provides a link to the RT Ticket >viewer *BUT* you must be logged in to see it, otherwise you will be taken to the RT login screen. I wrote it in an afternoon >and its one of my first efforts at Perl so forgive me if its a little simplistic. If anyone comes up with improvements, please >mail them back onto the list so i can integrate them. Enjoy =o) >btw - my rt install sits in /usr/local/rt/ and therefore i installed this script in /usr/local/rt/bin/cgi/ >Comments welcome. >Chris Beaumont, >Developer, AdOps, ZDNet UK. Steve Sobol 16/02/2001 17:40 To: bill at daze.net, rt-users at lists.fsck.com cc: bcc: Chris Beaumont/CTG/LON/ZDNEUR Subject: Re: [rt-users] [rt-users]keyword search by body [IMAGE] bill at daze.net wrote: > > The reason i asked is because I have written some code that will acomplish > > this. If anyone would like it (keyword search by body), drop me a line and > > I will publish it on the list. > > I think it would be a step in the right direction to continue that very > discussion... so go ahead, post away! What he said -- Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET North Shore Technologies Corporation http://NorthShoreTechnologies.net JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net mailto:sjsobol at NorthShoreTechnologies.net Proud resident of Cleveland, Ohio _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users (See attached file: search.cgi) -------------- next part -------------- A non-text attachment was scrubbed... Name: search.cgi Type: application/octet-stream Size: 9358 bytes Desc: not available URL: From jsdboer at cs.vu.nl Mon Feb 19 09:04:54 2001 From: jsdboer at cs.vu.nl (Boer de JS) Date: Mon, 19 Feb 2001 15:04:54 +0100 (CET) Subject: [rt-users] Changing the from e-mail name Message-ID: Hi, I'm letting RT automicly reply on each incoming requesting e-mail giving out the ticket number. I can't seem to change the name corresponding to the email adres. The mail always comes form "Request Tracker". How do I change this. It's probably trivial but I somehow cant find it. Kind regards, Joachim From Chris_Beaumont at zdnet.com Mon Feb 19 09:37:00 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Mon, 19 Feb 2001 14:37:00 +0000 Subject: [rt-users] %RT HELP Message-ID: <862569F8.00510A21.00@Internet-504.interliant.com> %RT HELP From Chris_Beaumont at zdnet.com Mon Feb 19 09:53:19 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Mon, 19 Feb 2001 14:53:19 +0000 Subject: [rt-users] How close to RT2 ? Message-ID: <862569F8.00562B22.00@internet-502.interliant.com> Apologies if this info is on the site or in the docs (i had a quick look but im pretty busy at the moment!) : How far away, roughly, are we to a launch of RT2? Chris Beaumont, Developer, AdOps, ZDNet UK. From Chris_Beaumont at zdnet.com Mon Feb 19 10:47:54 2001 From: Chris_Beaumont at zdnet.com (Chris Beaumont) Date: Mon, 19 Feb 2001 15:47:54 +0000 Subject: [rt-users] [rt-users]keyword search by body Message-ID: <862569F8.005781E3.00@internet-502.interliant.com> ?Hi, The bug in this script is that you have to be logged into RT in order to go and view the results in RT. ?Is there a way I can use the code in auth.pm to send a cookie to trick RT into thinking that the request for an RT ticket (using webrt.cgi?serial_num=xx ) is coming from a logged in user? ?I was thinking that I could setup a guest user and instead of letting the code expect an RT_PASSWORD and RT_USERNAME i could hard code them in as un:guest pw:guest. ?Im not asking for a coded answer to the problem, merely quizing as to whether this is feasable before I get into pulling auth.pm apart. Regards, Chris Beaumont, Developer, AdOps, ZDNet UK. "Chris Beaumont" 19/02/2001 10:22 To: Steve Sobol cc: bill at daze.net, rt-users at lists.fsck.com bcc: Chris Beaumont/CTG/LON/ZDNEUR Subject: Re: [rt-users] [rt-users]keyword search by body [IMAGE] ?i thought i posted this on friday but it looks like it never got out there for some reason!?! anyway : >Right the LAN's back up now so i cant go home =o( but on the plus side i got the script.... >I may have misled people a bit in that this isnt a search script which integrates into RT, rather grabs the listings stored in >the /install-path/rt/transactions/ dirs and performs a rudimentary keyword search. It then provides a link to the RT Ticket >viewer *BUT* you must be logged in to see it, otherwise you will be taken to the RT login screen. I wrote it in an afternoon >and its one of my first efforts at Perl so forgive me if its a little simplistic. If anyone comes up with improvements, please >mail them back onto the list so i can integrate them. Enjoy =o) >btw - my rt install sits in /usr/local/rt/ and therefore i installed this script in /usr/local/rt/bin/cgi/ >Comments welcome. >Chris Beaumont, >Developer, AdOps, ZDNet UK. Steve Sobol 16/02/2001 17:40 To: bill at daze.net, rt-users at lists.fsck.com cc: bcc: Chris Beaumont/CTG/LON/ZDNEUR Subject: Re: [rt-users] [rt-users]keyword search by body [IMAGE] bill at daze.net wrote: > > The reason i asked is because I have written some code that will acomplish > > this. If anyone would like it (keyword search by body), drop me a line and > > I will publish it on the list. > > I think it would be a step in the right direction to continue that very > discussion... so go ahead, post away! What he said -- Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET North Shore Technologies Corporation http://NorthShoreTechnologies.net JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net mailto:sjsobol at NorthShoreTechnologies.net Proud resident of Cleveland, Ohio _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users (See attached file: search.cgi) [IMAGE] -------------- next part -------------- A non-text attachment was scrubbed... Name: att1.cgi Type: application/octet-stream Size: 9358 bytes Desc: not available URL: From brb7790 at cs.rit.edu Mon Feb 19 11:01:53 2001 From: brb7790 at cs.rit.edu (Brian Bonner) Date: Mon, 19 Feb 2001 11:01:53 -0500 (EST) Subject: [rt-users] Changing the from e-mail name In-Reply-To: Message-ID: Its in mail.pm in /rt/lib/rt/support Brian On Mon, 19 Feb 2001, Boer de JS wrote: > Hi, > > I'm letting RT automicly reply on each incoming requesting e-mail giving > out the ticket number. > I can't seem to change the name corresponding to the email adres. The mail > always comes form "Request Tracker". > How do I change this. > It's probably trivial but I somehow cant find it. > > Kind regards, > Joachim > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From kurt at shcorp.shcorp.com Tue Feb 20 10:27:35 2001 From: kurt at shcorp.shcorp.com (Kurt Yoder) Date: Tue, 20 Feb 2001 10:27:35 -0500 Subject: [rt-users] rt2 features? Message-ID: <0102201026140D.00672@pc154.shcorp.com> Is there a list of additional features that RT2 will have? I have a bunch I need to incorporate, but I haven't seen a list of what's going to be in RT2. Also part of this question is "when will RT2 finish its alpha software stage?" I know this was posted a few days ago, but I didn't see an answer. Jesse, is there any way I can help? Thanks -Kurt From stoffel at casc.com Tue Feb 20 08:43:24 2001 From: stoffel at casc.com (John Stoffel) Date: Tue, 20 Feb 2001 08:43:24 -0500 Subject: [rt-users] rt 1.0.7 and Emacs integration Message-ID: <14994.29820.3400.559299@gargle.gargle.HOWL> Hi all, We're getting ready to roll out rt 1.0.7 for internal use, and while I like it miles better than Remedy, there is one shortcoming for me. I'm a die-hard emacs user, and I use VM to read email inside emacs. Does anyone know of any emacs mode for using rt under emacs? That would make me really really happy. I know I can just do stuff via email with %RT commands, but a full mode would probably be better in some ways. Or even a sub-mode for VM would be great. Thanks for any help/hints. John John Stoffel - Senior Unix Systems Administrator - Lucent Technologies stoffel at lucent.com - http://www.lucent.com - 978-952-7548 From tgregory at tarjema.com Tue Feb 20 12:17:35 2001 From: tgregory at tarjema.com (Timothy A. Gregory) Date: Tue, 20 Feb 2001 09:17:35 -0800 (PST) Subject: [rt-users] Changing queue names Message-ID: Hey all, this could actually be answered in either of two ways: 1) We have some queue names that have spaces in them. Is there a way to get email to actually work with those queues? the address is purchasing@, and I have this in /etc/aliases: Purchasing rt alias purchasing: |"/usr/local/rt/bin/stripmime "BusOffice - Purchasing" correspond" purchasing-comment: |"/usr/local/rt/bin/stripmime "BusOffice - Purchasing" comment" purchasing-action: |"/usr/local/rt/bin/stripmime "BusOffice - Purchasing" action" The only difference between this entry and the 8 other queues involved is that there is are spaces in the queue name. When someone sends mail to this queue they get this back: There has been an error: There has been an error with your request: You don't have permission to create requests in this queue. Either you're not a queue member or non-members aren't allowed to create requests in this queue. Though the queue is set up to allow non-members to open new tickets. 2) If spaces are not going to work, then can I change the queue name to a single word with no spaces using MySQL directly, or is there some recommended utility for this? Thanks for the help, --tag +--------------------------------------------------+ | Timothy A. Gregory http://www.tarjema.com | | *NIX SysAdmin tgregory at tarjema.com | | Arabic > English Translator IBM AIX CATE | +--------------------------------------------------+ Habit is habit and not to be flung out of the window by any man, but coaxed downstairs a step at a time. --Mark Twain From jesse at fsck.com Tue Feb 20 12:31:04 2001 From: jesse at fsck.com (Jesse) Date: Tue, 20 Feb 2001 12:31:04 -0500 Subject: [rt-users] Changing queue names In-Reply-To: ; from tgregory@tarjema.com on Tue, Feb 20, 2001 at 09:17:35AM -0800 References: Message-ID: <20010220123104.U17518@pallas.fsck.com> I can't speak to whether stripmime is space-safe for queue names, but using single quotes should work. when you use double quotes within a double quoted string, most parsers get confused. purchasing: |"/usr/local/rt/bin/stripmime 'BusOffice - Purchasing' correspond" On Tue, Feb 20, 2001 at 09:17:35AM -0800, Timothy A. Gregory wrote: > Hey all, > > this could actually be answered in either of two ways: > > 1) We have some queue names that have spaces in them. Is there a way to > get email to actually work with those queues? the address is purchasing@, > and I have this in /etc/aliases: > > Purchasing rt alias > purchasing: |"/usr/local/rt/bin/stripmime "BusOffice - > Purchasing" correspond" > purchasing-comment: |"/usr/local/rt/bin/stripmime "BusOffice - > Purchasing" comment" > purchasing-action: |"/usr/local/rt/bin/stripmime "BusOffice - > Purchasing" action" > > The only difference between this entry and the 8 other queues involved is > that there is are spaces in the queue name. When someone sends mail to > this queue they get this back: > > There has been an error: > There has been an error with your request: > You don't have permission to create requests in this queue. Either > you're not a queue member or non-members aren't allowed to create > requests in this queue. > > Though the queue is set up to allow non-members to open new tickets. > > 2) If spaces are not going to work, then can I change the queue name to a > single word with no spaces using MySQL directly, or is there some > recommended utility for this? > > > Thanks for the help, > > --tag > > +--------------------------------------------------+ > | Timothy A. Gregory http://www.tarjema.com | > | *NIX SysAdmin tgregory at tarjema.com | > | Arabic > English Translator IBM AIX CATE | > +--------------------------------------------------+ > Habit is habit and not to be flung out of the window by any man, but > coaxed downstairs a step at a time. > --Mark Twain > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. From tgregory at tarjema.com Tue Feb 20 12:49:13 2001 From: tgregory at tarjema.com (Timothy A. Gregory) Date: Tue, 20 Feb 2001 09:49:13 -0800 (PST) Subject: [rt-users] Changing queue names In-Reply-To: <20010220123104.U17518@pallas.fsck.com> Message-ID: Thanks Jesse - when I take stripmime out of the mix your suggestion worked. I'll take a look at the stripmime script and see if I can figure out the queue name parsing - probably it just needs to be adjusted to re-quote the queue_id --tag On Tue, 20 Feb 2001, the heavens parted and Jesse said: > I can't speak to whether stripmime is space-safe for queue names, but > using single quotes should work. when you use double quotes within > a double quoted string, most parsers get confused. > > > purchasing: |"/usr/local/rt/bin/stripmime 'BusOffice - Purchasing' correspond" > > > On Tue, Feb 20, 2001 at 09:17:35AM -0800, Timothy A. Gregory wrote: > > Hey all, > > > > this could actually be answered in either of two ways: > > > > 1) We have some queue names that have spaces in them. Is there a way to > > get email to actually work with those queues? the address is purchasing@, > > and I have this in /etc/aliases: > > > > Purchasing rt alias > > purchasing: |"/usr/local/rt/bin/stripmime "BusOffice - > > Purchasing" correspond" > > purchasing-comment: |"/usr/local/rt/bin/stripmime "BusOffice - > > Purchasing" comment" > > purchasing-action: |"/usr/local/rt/bin/stripmime "BusOffice - > > Purchasing" action" > > > > The only difference between this entry and the 8 other queues involved is > > that there is are spaces in the queue name. When someone sends mail to > > this queue they get this back: > > > > There has been an error: > > There has been an error with your request: > > You don't have permission to create requests in this queue. Either > > you're not a queue member or non-members aren't allowed to create > > requests in this queue. > > > > Though the queue is set up to allow non-members to open new tickets. > > > > 2) If spaces are not going to work, then can I change the queue name to a > > single word with no spaces using MySQL directly, or is there some > > recommended utility for this? > > > > > > Thanks for the help, > > > > --tag > > > > +--------------------------------------------------+ > > | Timothy A. Gregory http://www.tarjema.com | > > | *NIX SysAdmin tgregory at tarjema.com | > > | Arabic > English Translator IBM AIX CATE | > > +--------------------------------------------------+ > > Habit is habit and not to be flung out of the window by any man, but > > coaxed downstairs a step at a time. > > --Mark Twain > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > +--------------------------------------------------+ | Timothy A. Gregory http://www.tarjema.com | | *NIX SysAdmin tgregory at tarjema.com | | Arabic > English Translator IBM AIX CATE | +--------------------------------------------------+ Habit is habit and not to be flung out of the window by any man, but coaxed downstairs a step at a time. --Mark Twain From Rich.West at divatv.com Tue Feb 20 11:43:29 2001 From: Rich.West at divatv.com (Rich West) Date: Tue, 20 Feb 2001 11:43:29 -0500 Subject: [rt-users] rt 1.0.7 and Emacs integration References: <14994.29820.3400.559299@gargle.gargle.HOWL> Message-ID: <3A929EB1.A0970A40@divatv.com> You aren't going to like it, but I've got just one phrase for you: web-interface. :) IMHO, having all of that email go to your mailbox/mail spool, aside from being an extra layer of pain, is messier than anything. Using RT as a helpdesk (as it was designed) is more of a philosophy than anything else and really is a separation of help requests from the rest of the email out there. Moving away from using your personal mailbox as a catch-all for every email under the sun would be more productive. Procmail and the like may work nicely for mailing lists & such, but RT is so much more than a simple mailing list. -Rich > We're getting ready to roll out rt 1.0.7 for internal use, and while I > like it miles better than Remedy, there is one shortcoming for me. > I'm a die-hard emacs user, and I use VM to read email inside emacs. > Does anyone know of any emacs mode for using rt under emacs? That > would make me really really happy. > > I know I can just do stuff via email with %RT commands, but a full > mode would probably be better in some ways. Or even a sub-mode for VM > would be great. > > Thanks for any help/hints. -- Richard West mailto:richard.west at divatv.com Sr. Systems Administrator Diva - Princeton, NJ http://www.divatv.com From Rich.West at divatv.com Tue Feb 20 12:52:55 2001 From: Rich.West at divatv.com (Rich West) Date: Tue, 20 Feb 2001 12:52:55 -0500 Subject: [rt-users] Changing queue names References: Message-ID: <3A92AEF7.9F06217C@Divatv.com> sendmail, as well as most other applications, will barf completely on a line like that. You have the right idea about quoting the queue name because there are spaces, but, take a look at the whole line... you start the line with the alias, a colon, the pipe, a QUOTE, the command, another quote.. and that is where it falls apart. It sees the second quote as the one that CLOSES the start of the first quote. You can either escape the second quote with the backslash: purchasing: |"/usr/local/rt/bin/stripmime \"BusOffice - Purchasing\" correspond" Or, you can use a single quote: purchasing: |"/usr/local/rt/bin/stripmime 'BusOffice - Purchasing' correspond" Personally, though, to prevent headaches, you might want to consider removing the spaces from the queue name all together.. -Rich > 1) We have some queue names that have spaces in them. Is there a way to > get email to actually work with those queues? the address is purchasing@, > and I have this in /etc/aliases: > > Purchasing rt alias > purchasing: |"/usr/local/rt/bin/stripmime "BusOffice - > Purchasing" correspond" > purchasing-comment: |"/usr/local/rt/bin/stripmime "BusOffice - > Purchasing" comment" > purchasing-action: |"/usr/local/rt/bin/stripmime "BusOffice - > Purchasing" action" > > The only difference between this entry and the 8 other queues involved is > that there is are spaces in the queue name. When someone sends mail to > this queue they get this back: > > There has been an error: > There has been an error with your request: > You don't have permission to create requests in this queue. Either > you're not a queue member or non-members aren't allowed to create > requests in this queue. > > Though the queue is set up to allow non-members to open new tickets. > > 2) If spaces are not going to work, then can I change the queue name to a > single word with no spaces using MySQL directly, or is there some > recommended utility for this? > > Thanks for the help, > > --tag From hammer at math.purdue.edu Tue Feb 20 13:10:48 2001 From: hammer at math.purdue.edu (Adam Hammer) Date: 20 Feb 2001 13:10:48 -0500 Subject: [rt-users] rt 1.0.7 and Emacs integration In-Reply-To: John Stoffel's message of "Tue, 20 Feb 2001 08:43:24 -0500" References: <14994.29820.3400.559299@gargle.gargle.HOWL> Message-ID: <5fzofhp6mv.fsf@thales.math.purdue.edu> John Stoffel writes: > Does anyone know of any emacs mode for using rt under emacs? That > would make me really really happy. Me too. I haven't been following the develpment of the next version of RT much, but I have a feeling that the command line interface is changing. This has kept me from putting something together. Once I get time and know what command-line interface will, I'd be willing to help put an Emacs mode together. From sanity at fretzel.net Tue Feb 20 12:55:28 2001 From: sanity at fretzel.net (Sanity) Date: Tue, 20 Feb 2001 11:55:28 -0600 (CST) Subject: [rt-users] Changing queue names In-Reply-To: <20010220123104.U17518@pallas.fsck.com> Message-ID: That does work fine for stripmime. We have spaces in some queue names and use the qouting that jesse used below, it works just fine with stripmime. On Tue, 20 Feb 2001, Jesse wrote: > I can't speak to whether stripmime is space-safe for queue names, but > using single quotes should work. when you use double quotes within > a double quoted string, most parsers get confused. > > > purchasing: |"/usr/local/rt/bin/stripmime 'BusOffice - Purchasing' correspond" > > > On Tue, Feb 20, 2001 at 09:17:35AM -0800, Timothy A. Gregory wrote: > > Hey all, > > > > this could actually be answered in either of two ways: > > > > 1) We have some queue names that have spaces in them. Is there a way to > > get email to actually work with those queues? the address is purchasing@, > > and I have this in /etc/aliases: > > > > Purchasing rt alias > > purchasing: |"/usr/local/rt/bin/stripmime "BusOffice - > > Purchasing" correspond" > > purchasing-comment: |"/usr/local/rt/bin/stripmime "BusOffice - > > Purchasing" comment" > > purchasing-action: |"/usr/local/rt/bin/stripmime "BusOffice - > > Purchasing" action" > > > > The only difference between this entry and the 8 other queues involved is > > that there is are spaces in the queue name. When someone sends mail to > > this queue they get this back: > > > > There has been an error: > > There has been an error with your request: > > You don't have permission to create requests in this queue. Either > > you're not a queue member or non-members aren't allowed to create > > requests in this queue. > > > > Though the queue is set up to allow non-members to open new tickets. > > > > 2) If spaces are not going to work, then can I change the queue name to a > > single word with no spaces using MySQL directly, or is there some > > recommended utility for this? > > > > > > Thanks for the help, > > > > --tag > > > > +--------------------------------------------------+ > > | Timothy A. Gregory http://www.tarjema.com | > > | *NIX SysAdmin tgregory at tarjema.com | > > | Arabic > English Translator IBM AIX CATE | > > +--------------------------------------------------+ > > Habit is habit and not to be flung out of the window by any man, but > > coaxed downstairs a step at a time. > > --Mark Twain > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > From tgregory at tarjema.com Tue Feb 20 15:05:29 2001 From: tgregory at tarjema.com (Timothy A. Gregory) Date: Tue, 20 Feb 2001 12:05:29 -0800 (PST) Subject: [rt-users] Changing queue names In-Reply-To: Message-ID: OK, so here's the only part of stripmime that would be related: $outputprog = "/usr/local/rt/bin/rt-mailgate @ARGV"; I'm betting that Perl is stripping the quotes, and rendering the value of $outputprog as /usr/local/rt/bin/rt-mailgate BusOffice - Purchasing correspond and rt-mailgate doesn't know what to do with that mess. Maybe a little wrapper of some kind, like so: $action = pop(@ARGV); $outputprog = "/usr/local/rt/bin/rt-mailgate \'@ARGV\' $action"; This works. --tag On Tue, 20 Feb 2001, the heavens parted and Timothy A. Gregory said: > Thanks Jesse - > > when I take stripmime out of the mix your suggestion worked. I'll take a > look at the stripmime script and see if I can figure out the queue name > parsing - probably it just needs to be adjusted to re-quote the queue_id > > --tag > > > On Tue, 20 Feb 2001, the heavens parted and Jesse said: > > > I can't speak to whether stripmime is space-safe for queue names, but > > using single quotes should work. when you use double quotes within > > a double quoted string, most parsers get confused. > > > > > > purchasing: |"/usr/local/rt/bin/stripmime 'BusOffice - Purchasing' correspond" > > > > > > On Tue, Feb 20, 2001 at 09:17:35AM -0800, Timothy A. Gregory wrote: > > > Hey all, > > > > > > this could actually be answered in either of two ways: > > > > > > 1) We have some queue names that have spaces in them. Is there a way to > > > get email to actually work with those queues? the address is purchasing@, > > > and I have this in /etc/aliases: > > > > > > Purchasing rt alias > > > purchasing: |"/usr/local/rt/bin/stripmime "BusOffice - > > > Purchasing" correspond" > > > purchasing-comment: |"/usr/local/rt/bin/stripmime "BusOffice - > > > Purchasing" comment" > > > purchasing-action: |"/usr/local/rt/bin/stripmime "BusOffice - > > > Purchasing" action" > > > > > > The only difference between this entry and the 8 other queues involved is > > > that there is are spaces in the queue name. When someone sends mail to > > > this queue they get this back: > > > > > > There has been an error: > > > There has been an error with your request: > > > You don't have permission to create requests in this queue. Either > > > you're not a queue member or non-members aren't allowed to create > > > requests in this queue. > > > > > > Though the queue is set up to allow non-members to open new tickets. > > > > > > 2) If spaces are not going to work, then can I change the queue name to a > > > single word with no spaces using MySQL directly, or is there some > > > recommended utility for this? > > > > > > > > > Thanks for the help, > > > > > > --tag > > > > > > +--------------------------------------------------+ > > > | Timothy A. Gregory http://www.tarjema.com | > > > | *NIX SysAdmin tgregory at tarjema.com | > > > | Arabic > English Translator IBM AIX CATE | > > > +--------------------------------------------------+ > > > Habit is habit and not to be flung out of the window by any man, but > > > coaxed downstairs a step at a time. > > > --Mark Twain > > > > > > > > > _______________________________________________ > > > rt-users mailing list > > > rt-users at lists.fsck.com > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > -- > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > > > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 > > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > +--------------------------------------------------+ > | Timothy A. Gregory http://www.tarjema.com | > | *NIX SysAdmin tgregory at tarjema.com | > | Arabic > English Translator IBM AIX CATE | > +--------------------------------------------------+ > Habit is habit and not to be flung out of the window by any man, but > coaxed downstairs a step at a time. > --Mark Twain > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > +--------------------------------------------------+ | Timothy A. Gregory http://www.tarjema.com | | *NIX SysAdmin tgregory at tarjema.com | | Arabic > English Translator IBM AIX CATE | +--------------------------------------------------+ Habit is habit and not to be flung out of the window by any man, but coaxed downstairs a step at a time. --Mark Twain From speedy at curis.com Tue Feb 20 14:18:23 2001 From: speedy at curis.com (Jonathan Williams) Date: Tue, 20 Feb 2001 14:18:23 -0500 Subject: [rt-users] rt install problem? Message-ID: <0G92005BNLI3N8@ossipee.curis.com> I'm using rt 1.0.7, which I'm trying to deploy on Mac OS X Server 1.2. (uname -a yields the following: Rhapsody 5.6 Kernel Release 5.6: Tue Nov 23 15:07:38 PST 1999; root(rcbuilder):Objects/kernel-187.obj~2/RELEASE_PPC Copyright (c) 1988-1995,1997-1999 Apple Computer, Inc. All Rights Reserved. Power Macintosh) I'm using perl vers. 5.005_03 and apache 1.3.9. I've got everything compiled, mysql is installed and working, but when I try to connect I'm getting an internal server error... The problem seems to be with the MD5 perl module (version 1.7.0). This is what the apache error logs say- Can't locate object method "new" via package "Digest::MD5" at /opt/rt/lib/rt/ui/web/auth.pm line 36. Anyone have any ideas? Thanks terribly much.... Jonathan Williams From jesse at fsck.com Wed Feb 21 02:08:09 2001 From: jesse at fsck.com (Jesse) Date: Wed, 21 Feb 2001 02:08:09 -0500 Subject: [rt-users] rt install problem? In-Reply-To: <0G92005BNLI3N8@ossipee.curis.com>; from speedy@curis.com on Tue, Feb 20, 2001 at 02:18:23PM -0500 References: <0G92005BNLI3N8@ossipee.curis.com> Message-ID: <20010221020809.C12422@pallas.fsck.com> I suspect it's because you've got MD5.pm and not Digest::MD5 perl -MCPAN -e'install Digest::MD5' should get you going. If not we can dig further. if you get it running happily on OSX,, I'd love to hear about it. -j On Tue, Feb 20, 2001 at 02:18:23PM -0500, Jonathan Williams wrote: > I'm using rt 1.0.7, which I'm trying to deploy on Mac OS X Server 1.2. > (uname -a yields the following: Rhapsody 5.6 Kernel Release 5.6: Tue Nov 23 > 15:07:38 PST 1999; root(rcbuilder):Objects/kernel-187.obj~2/RELEASE_PPC > Copyright (c) 1988-1995,1997-1999 Apple Computer, Inc. All Rights Reserved. > Power Macintosh) > > I'm using perl vers. 5.005_03 and apache 1.3.9. I've got everything compiled, > mysql is installed and working, but when I try to connect I'm getting an > internal server error... > > > > The problem seems to be with the MD5 perl module (version 1.7.0). > > This is what the apache error logs say- > > Can't locate object method "new" via package "Digest::MD5" at > /opt/rt/lib/rt/ui/web/auth.pm line 36. > > > > > > Anyone have any ideas? Thanks terribly much.... > > Jonathan Williams > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 As I sit here alone looking at green text on a laptop in a mostly bare room listening to loud music wearing all black, I realize that that it is much less cool in real life :) --Richard Tibbetts From jesse at fsck.com Wed Feb 21 13:59:19 2001 From: jesse at fsck.com (Jesse) Date: Wed, 21 Feb 2001 13:59:19 -0500 Subject: [rt-users] rt2 features? In-Reply-To: <0102201026140D.00672@pc154.shcorp.com>; from kurt@shcorp.shcorp.com on Tue, Feb 20, 2001 at 10:27:35AM -0500 References: <0102201026140D.00672@pc154.shcorp.com> Message-ID: <20010221135919.F17999@pallas.fsck.com> At this moment, I'm a bit too busy to enumerate all the new things that will be in RT2.0. If you can mail me a list of what you need, I can tell you what's already there. Later today, I'm going to send out an annoucement that RT 1.3.41 is Alpha 4 for RT2. Right nowm the best thing that you can do is to haul down 1.3.41 and beat on it a bit. -j On Tue, Feb 20, 2001 at 10:27:35AM -0500, Kurt Yoder wrote: > Is there a list of additional features that RT2 will have? I have a > bunch I need to incorporate, but I haven't seen a list of what's going to be in > RT2. > > Also part of this question is "when will RT2 finish its alpha software stage?" > I know this was posted a few days ago, but I didn't see an answer. Jesse, is > there any way I can help? > > Thanks > > -Kurt > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "It's buried in the desert, got sand in it, melts Nazis. You know, the Ark of the Covenant" -- siva From mhall at riverside.org Wed Feb 21 16:03:00 2001 From: mhall at riverside.org (Michael Hall) Date: Wed, 21 Feb 2001 13:03:00 -0800 Subject: [rt-users] RT/BSDI/postfix Message-ID: <20010221130300.A23129@riverside.org> Hi, first off I'd just like to say hello and thanks for a great program. Been testing RT for awhile at home and recently setup it up at work as an alternative to Jitterbug that I'd been using for tracking change requests and also set up a queue for our tech support. Running it at home I've had no problems at all (Linux, RT 1.0.7, postfix, and MySQL 3.23.32). At work we use BSDI 3.1, RT 1.0.7, postfix, and MySQL 3.22.32. After getting by the initial installation hurdles (BSDI doesn't have a 'root' group, tweaked the Makefile to use group 'wheel' instead). Creating a queue also always errors out when copying the templates, haven't figured that out yet, it looks like a umask problem or problem, wasn't to worried about that as I just copied them over manually and reran 'gmake fixperms'. Once installed it runs great entering in requests, etc. but it has major problems replying, responding, etc. to them. For instance if I reply to a request it eventually times out (3-4 minutes) and the browser comes back with 'No data' instead of redisplaying the request with the new transaction data, yet if I go back to the queue and then redisplay the request then I see everything. Also while the browser is spinning its wheels the reply email is sent ok. Using 'top' I can see a perl process running and a 'tail -f' of the mysql log shows a query entered: 536 Query select effective_sn from each_req WHERE serial_num = 5 And it just sits there for awhile (3-4 minutes) and then quits at which time the browser returns the 'No data'. Yet the perl process is still running and I have to manually kill it off. At one time I had 6-7 perl processes left hanging around driving up the load average and consuming all the cpu (0% idle) thats when I really noticed something wasn't cool :-) It doesn't do this for each transaction, every once in a while it works fine but at least half the time I see this problem. Anyway, I was wondering if there are any known problems, issues, MySQL tweaks, etc. when running with BSDI. Also any ideas on how to further debug and track down the problem would be very helpful. PS: I initially had RT and MySQL on seperate machines, but after I started seeing this problem I re-installed RT on the MySQL machine to avoid accessing the database remotely but that didn't make any difference. -- Do files get embarrassed when you unzip them ???? Mike Hall, Unix Admin - Rock Island Communications System Admin - riverside.org From jpm_lists at hotmail.com Wed Feb 21 16:09:26 2001 From: jpm_lists at hotmail.com (Justin Monti) Date: Wed, 21 Feb 2001 16:09:26 -0500 Subject: [rt-users] RT/BSDI/postfix References: <20010221130300.A23129@riverside.org> Message-ID: hmm.... this sounds like it might be a misconfiguration with sendmail. On my RT server (solaris 7 box) i needed to set the smart relay host in the sendmail.cf file to my company's SMTP server otherwise sendmail was spinning for a while when sending mail, and RT was waiting for sendmail to return, thus causing the occasional time-out. Check your syslog to see if there are complaints from sendmail that it can't resolve external hosts or can't get its own fully qualified domain name. hope this helps Justin ----- Original Message ----- From: "Michael Hall" To: "RT-Users" Sent: Wednesday, February 21, 2001 4:03 PM Subject: [rt-users] RT/BSDI/postfix > > Hi, first off I'd just like to say hello and thanks for a great program. > Been testing RT for awhile at home and recently setup it up at work as > an alternative to Jitterbug that I'd been using for tracking change > requests and also set up a queue for our tech support. > > Running it at home I've had no problems at all (Linux, RT 1.0.7, postfix, > and MySQL 3.23.32). > > At work we use BSDI 3.1, RT 1.0.7, postfix, and MySQL 3.22.32. After getting > by the initial installation hurdles (BSDI doesn't have a 'root' group, > tweaked the Makefile to use group 'wheel' instead). Creating a queue also > always errors out when copying the templates, haven't figured that out yet, > it looks like a umask problem or problem, wasn't to worried about that as I > just copied them over manually and reran 'gmake fixperms'. > > Once installed it runs great entering in requests, etc. but it has major > problems replying, responding, etc. to them. For instance if I reply to > a request it eventually times out (3-4 minutes) and the browser comes back > with 'No data' instead of redisplaying the request with the new transaction > data, yet if I go back to the queue and then redisplay the request then I > see everything. Also while the browser is spinning its wheels the reply > email is sent ok. Using 'top' I can see a perl process running and a > 'tail -f' of the mysql log shows a query entered: > > 536 Query select effective_sn from each_req WHERE serial_num = 5 > > And it just sits there for awhile (3-4 minutes) and then quits at which time > the browser returns the 'No data'. Yet the perl process is still running and > I have to manually kill it off. At one time I had 6-7 perl processes left > hanging around driving up the load average and consuming all the cpu (0% idle) > thats when I really noticed something wasn't cool :-) It doesn't do this > for each transaction, every once in a while it works fine but at least half > the time I see this problem. > > Anyway, I was wondering if there are any known problems, issues, MySQL tweaks, > etc. when running with BSDI. Also any ideas on how to further debug and > track down the problem would be very helpful. > > PS: I initially had RT and MySQL on seperate machines, but after I started > seeing this problem I re-installed RT on the MySQL machine to avoid > accessing the database remotely but that didn't make any difference. > > -- > Do files get embarrassed when you unzip them ???? > > Mike Hall, > Unix Admin - Rock Island Communications > System Admin - riverside.org > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From mhall at riverside.org Wed Feb 21 17:10:02 2001 From: mhall at riverside.org (Michael Hall) Date: Wed, 21 Feb 2001 14:10:02 -0800 Subject: [rt-users] RT/BSDI/postfix In-Reply-To: ; from jpm_lists@hotmail.com on Wed, Feb 21, 2001 at 04:09:26PM -0500 References: <20010221130300.A23129@riverside.org> Message-ID: <20010221141002.E23433@riverside.org> On Wed, Feb 21, 2001 at 04:09:26PM -0500, Justin Monti wrote: > hmm.... this sounds like it might be a misconfiguration with sendmail. On > my RT server (solaris 7 box) i needed to set the smart relay host in the > sendmail.cf file to my company's SMTP server otherwise sendmail was spinning > for a while when sending mail, and RT was waiting for sendmail to return, > thus causing the occasional time-out. Check your syslog to see if there are > complaints from sendmail that it can't resolve external hosts or can't get > its own fully qualified domain name. Hmm, we're using postfix not sendmail. I at first was thinking it might be a mail problem but as I tried to explain in my message the mail repsonse comes through fine, I can go read the response while the browser is sitting there spinning it wheels to redisplay the results of the transaction. Its something going on after the mail is sent, pretty sure its something to do with MySQL as tailing the mysql log shows a query entered but its like it never gets an answer (thus the browser says "Document contained no data") when something eventually times out, yet it still leaves the perl process running and I have to kill them off manually. Yet it all runs perfectly at home (Linux, RT 1.0.7, MySQL 3.23.32) but has problems at work with (BSDI 3.1, RT 1.0.7, MySQL 3.22.32). -- Fight Crime - SHOOT BACK !!! Mike Hall, Unix Admin - Rock Island Communications System Admin - riverside.org From bill at daze.net Wed Feb 21 17:35:19 2001 From: bill at daze.net (bill at daze.net) Date: Wed, 21 Feb 2001 14:35:19 -0800 (PST) Subject: [rt-users] RT/BSDI/postfix In-Reply-To: <20010221141002.E23433@riverside.org> Message-ID: Michael, Not much help from me, however I can say that we have had no problems running RT 1.0.5 through 1.0.7 on BSDI 3.1, MySQL 3.22.27 and sendmail. > Hmm, we're using postfix not sendmail. I at first was thinking it might be > a mail problem but as I tried to explain in my message the mail repsonse > comes through fine, I can go read the response while the browser is sitting > there spinning it wheels to redisplay the results of the transaction. Its > something going on after the mail is sent, pretty sure its something to do > with MySQL as tailing the mysql log shows a query entered but its like it > never gets an answer (thus the browser says "Document contained no data") > when something eventually times out, yet it still leaves the perl process > running and I have to kill them off manually. Yet it all runs perfectly > at home (Linux, RT 1.0.7, MySQL 3.23.32) but has problems at work with > (BSDI 3.1, RT 1.0.7, MySQL 3.22.32). From mhall at riverside.org Wed Feb 21 18:34:24 2001 From: mhall at riverside.org (Michael Hall) Date: Wed, 21 Feb 2001 15:34:24 -0800 Subject: [rt-users] RT/BSDI/postfix In-Reply-To: ; from bill@daze.net on Wed, Feb 21, 2001 at 02:35:19PM -0800 References: <20010221141002.E23433@riverside.org> Message-ID: <20010221153424.C24298@riverside.org> On Wed, Feb 21, 2001 at 02:35:19PM -0800, bill at daze.net wrote: > Not much help from me, however I can say that we have had no problems > running RT 1.0.5 through 1.0.7 on BSDI 3.1, MySQL 3.22.27 and sendmail. Actually it is some help, at least I know it should work :-) Its just got me going in circles, after all its just another perl program not rocket science and should work. It works fine on my system at home with the only difference being the OS and MySQL versions, both systems use postfix and RT 1.0.7. How did you handle the 'root' group deal, did you also just change the Makefile to 'wheel' or did you create a 'root' group for install to work? Any tweaks or anything in your MySQL setup? > > Hmm, we're using postfix not sendmail. I at first was thinking it might be > > a mail problem but as I tried to explain in my message the mail repsonse > > comes through fine, I can go read the response while the browser is sitting > > there spinning it wheels to redisplay the results of the transaction. Its > > something going on after the mail is sent, pretty sure its something to do > > with MySQL as tailing the mysql log shows a query entered but its like it > > never gets an answer (thus the browser says "Document contained no data") > > when something eventually times out, yet it still leaves the perl process > > running and I have to kill them off manually. Yet it all runs perfectly > > at home (Linux, RT 1.0.7, MySQL 3.23.32) but has problems at work with > > (BSDI 3.1, RT 1.0.7, MySQL 3.22.32). -- Jesus had no sin, Windows 98 has no shame. Mike Hall, Unix Admin - Rock Island Communications System Admin - riverside.org From bill at daze.net Wed Feb 21 18:50:14 2001 From: bill at daze.net (bill at daze.net) Date: Wed, 21 Feb 2001 15:50:14 -0800 (PST) Subject: [rt-users] RT/BSDI/postfix In-Reply-To: <20010221153424.C24298@riverside.org> Message-ID: Michael, > How did you handle the 'root' group deal, did you also just change the > Makefile to 'wheel' or did you create a 'root' group for install to work? > Any tweaks or anything in your MySQL setup? It appears I no longer have the Makefile used to install it, however I can say we don't have a 'root' group and the directories are root:wheel or rt:rt, so we must have changed the group to wheel... MySQL was already installed and in use with other apps on the server and no tweaks were required. From grant at pico.apple.com Wed Feb 21 19:14:32 2001 From: grant at pico.apple.com (Grant Miller) Date: Wed, 21 Feb 2001 16:14:32 -0800 Subject: [rt-users] running two RT installs Message-ID: <20010221161432.A21712@pico.apple.com> Has anyone setup two instances of RT? For example: Install 1: RT_PATH = /usr/local/rt-project1 RTUSER = rt RT_MAIL_TAG = project1 RT_MAIL_ALIAS = project1 at mail.somebox.domain RT_MYSQL_DATABASE = rt Install 2: RT_PATH = /usr/local/rt-project2 RTUSER = rt-proj2 RT_MAIL_TAG = project2 RT_MAIL_ALIAS = project2 at mail.somebox.domain RT_MYSQL_DATABASE = rt_proj2 I've installed a second instance of RT in our system and it kinda works. The problems I'm having are: I send a email to RT (I have "allow non-members to create requests" turned on) and get this response back from RT: There has been an error: There has been an error with your request: You don't have permission to create requests in this queue. Your message is reproduced below: What's even stranger is through the web interface, I don't see a list of queues next to the "Create request in queue" button. I'm logged in as a user that has admin privs and is a RT admin. FYI, I'm running RT v1.0.2 (yes I know it's a old version. I plan up upgrading sometime soon, but not right now.) on Solaris 2.6 (sparc), Sendmail 8.11.1, and MySQL 3.22.32, Perl 5.6. Any pointers would be appreciated. -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From kimura at ctc.ad.jp Wed Feb 21 19:55:48 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Thu, 22 Feb 2001 09:55:48 +0900 Subject: [rt-users] running two RT installs In-Reply-To: <20010221161432.A21712@pico.apple.com> References: <20010221161432.A21712@pico.apple.com> Message-ID: <20010222095052.3840.KIMURA@ctc.ad.jp> Hi, Concerning first question, I think you created two MySQL database but RT can handle only one at the time. So, you can see only one database. If you want divide the project, you must create queues in this case. Concerning the second, you better upgrade RT to 1.0.7. I had experienced this error when it was 1.0.4. With 1.0.5, it is cleared. Regards, Kazu On Wed, 21 Feb 2001 16:14:32 -0800 Grant Miller wrote: > > > Has anyone setup two instances of RT? > > > For example: > > Install 1: > > RT_PATH = /usr/local/rt-project1 > RTUSER = rt > RT_MAIL_TAG = project1 > RT_MAIL_ALIAS = project1 at mail.somebox.domain > RT_MYSQL_DATABASE = rt > > > Install 2: > > RT_PATH = /usr/local/rt-project2 > RTUSER = rt-proj2 > RT_MAIL_TAG = project2 > RT_MAIL_ALIAS = project2 at mail.somebox.domain > RT_MYSQL_DATABASE = rt_proj2 > > > > I've installed a second instance of RT in our system and it kinda works. > The problems I'm having are: > > > I send a email to RT (I have "allow non-members to create requests" turned > on) and get this response back from RT: > > > There has been an error: > There has been an error with your request: > You don't have permission to create requests in this queue. > > Your message is reproduced below: > > > > What's even stranger is through the web interface, I don't see a list of > queues next to the "Create request in queue" button. I'm logged in as a > user that has admin privs and is a RT admin. > > > > FYI, I'm running RT v1.0.2 (yes I know it's a old version. I plan up > upgrading sometime soon, but not right now.) on Solaris 2.6 (sparc), Sendmail > 8.11.1, and MySQL 3.22.32, Perl 5.6. > > > > Any pointers would be appreciated. > > > > -Grant Miller grant at pico.apple.com > > Unix Systems Admin, Engineering Compute Services > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users - - - - - - - - - - - - - - - - - - - Kazu Kimura IP Network tech. dep. CTC Phone +81-52-740-8101 Fax +81-52-740-8935 - - - - - - - - - - - - - - - - - - - - From jesse at fsck.com Wed Feb 21 21:07:27 2001 From: jesse at fsck.com (Jesse) Date: Wed, 21 Feb 2001 21:07:27 -0500 Subject: [rt-users] running two RT installs In-Reply-To: <20010222095052.3840.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Thu, Feb 22, 2001 at 09:55:48AM +0900 References: <20010221161432.A21712@pico.apple.com> <20010222095052.3840.KIMURA@ctc.ad.jp> Message-ID: <20010221210727.O17999@pallas.fsck.com> The simple way is to do two seperate installs of RT in two seperate directories with two seperate databases in mysql. And yeah, upgrading to 1.0.7 should deal with a bunch of ACL issues for you. -j On Thu, Feb 22, 2001 at 09:55:48AM +0900, Kazu Kimura wrote: > Hi, > > Concerning first question, I think you created two MySQL database but RT can handle only one at the time. So, you can see only one database. If > you want divide the project, you must create queues in this case. > > Concerning the second, you better upgrade RT to 1.0.7. I had > experienced this error when it was 1.0.4. With 1.0.5, it is cleared. > > Regards, > Kazu > On Wed, 21 Feb 2001 16:14:32 -0800 > Grant Miller wrote: > > > > > > > Has anyone setup two instances of RT? > > > > > > For example: > > > > Install 1: > > > > RT_PATH = /usr/local/rt-project1 > > RTUSER = rt > > RT_MAIL_TAG = project1 > > RT_MAIL_ALIAS = project1 at mail.somebox.domain > > RT_MYSQL_DATABASE = rt > > > > > > Install 2: > > > > RT_PATH = /usr/local/rt-project2 > > RTUSER = rt-proj2 > > RT_MAIL_TAG = project2 > > RT_MAIL_ALIAS = project2 at mail.somebox.domain > > RT_MYSQL_DATABASE = rt_proj2 > > > > > > > > I've installed a second instance of RT in our system and it kinda works. > > The problems I'm having are: > > > > > > I send a email to RT (I have "allow non-members to create requests" turned > > on) and get this response back from RT: > > > > > > There has been an error: > > There has been an error with your request: > > You don't have permission to create requests in this queue. > > > > Your message is reproduced below: > > > > > > > > What's even stranger is through the web interface, I don't see a list of > > queues next to the "Create request in queue" button. I'm logged in as a > > user that has admin privs and is a RT admin. > > > > > > > > FYI, I'm running RT v1.0.2 (yes I know it's a old version. I plan up > > upgrading sometime soon, but not right now.) on Solaris 2.6 (sparc), Sendmail > > 8.11.1, and MySQL 3.22.32, Perl 5.6. > > > > > > > > Any pointers would be appreciated. > > > > > > > > -Grant Miller grant at pico.apple.com > > > > Unix Systems Admin, Engineering Compute Services > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > - - - - - - - - - - - - - - - - - - - > Kazu Kimura > IP Network tech. dep. CTC > Phone +81-52-740-8101 > Fax +81-52-740-8935 > - - - - - - - - - - - - - - - - - - - - > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Pelcgb-serrqbz abj! From e.halil at mailbox.uq.edu.au Thu Feb 22 00:27:40 2001 From: e.halil at mailbox.uq.edu.au (Eric HALIL) Date: Thu, 22 Feb 2001 15:27:40 +1000 Subject: [rt-users] Don't always email the requestor?! Message-ID: <200102220527.PAA19490@mailbox.uq.edu.au> Hi, We've been using RT 1.0.6 for a few weeks now and are finding it really useful! Great work Jesse :) There are a couple of things that however make it even more useful :) Both of these are related to the fact that in individual tickets we often are chatting to more than more person. RT seemed to be designed optimally for dealing with one requestor (or small group of requestors who are all kept up to date at the same time). 1. Is it possible to to configure RT so it doesn't always send incoming email (from someone other than the requestor) to the requestor? The situation I want to fix is where we're talking to a few different people regarding the same ticket. Someone besides the requestor replies to an email and it automatically gets sent to the requestor. I had a quick look but it didn't seem to be the case. I even tried hacking the code but I caused all outgoing email to stop :( Obviously hacked the wrong spot! Any suggestions or pointers in the code to hack would be appreciated! 2. Is it possible to set the To: field when sending email from RT? What we'd like to do is send email to people who aren't the requestor (and also NOT cc: them at the same time - see bullet 1). A hacky way we've been doing this is to set the requestor to the person we want to send email to. But this means we end up chaging the requestor all the time and this is ugly (and not technically right). Ideally, if when sending email you got an input text field for To: (as you do for Cc: and Bcc:) that would be great. To maintain current functionality the To: field could have a default value of the requestor. This will almost certainly take some code hacking. Pointers to the right place to make changes and other any suggetions comments most welcome! Thanks, Eric. From jesse at fsck.com Thu Feb 22 01:09:09 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 01:09:09 -0500 Subject: [rt-users] [rt-announce] RT2 Alpha 4 Message-ID: <20010222010909.U17999@pallas.fsck.com> I'm proud to announce the release of RT2 Alpha 4. (tagged as RT 1.3.41). This release features signficant stabilization relative to alpha 3. A full CLI admin tool has been written. ACLs are now enforced throughout the system. Various things have been prettified. It just generally _works_ much better than alpha 3 did. If you're the daring sort, you can suck down the release from ftp://ftp.fsck.com/pub/rt/devel/ and play around. If you want to see what's still on our todo list for 2.0, check out the buglist (which is automatically generated on the fly from the live RT database) at http://fsck.com/rt2/NoAuth/Buglist.html Thanks, Jesse -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I think co-ordinating 1000 prima donnas living all over the world will be as easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992 _______________________________________________ Rt-announce mailing list Rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From jesse at fsck.com Thu Feb 22 01:23:49 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 01:23:49 -0500 Subject: [rt-users] Japan Message-ID: <20010222012349.W17999@pallas.fsck.com> Hi everyone. So it's been about eight months since the last leg of the RT World Tour, when we held the first RTCon in at the University of Western Bohemia in Pilsen, CZ. I'm currently preparing to embark on the next leg: a one month trip to Japan. As things stand right now, a friend and I are currently planning to arrive in Tokyo on April 8 with rail passes and backpacks. We don't yet have a set itinerary. I'd love to meet RT users (and other folks) around the country. If there's sufficient interest, I'd be happy to do another day-long RT seminar. If you just want to go out for a beer, that would be great too. And if anyone wants a day or two of on-site RT consulting, that'd certainly make the trip easier to afford ;) Thanks, Jesse -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I think co-ordinating 1000 prima donnas living all over the world will be as easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992 From cshishid at slip.net Thu Feb 22 01:41:30 2001 From: cshishid at slip.net (Clark Shishido) Date: Wed, 21 Feb 2001 22:41:30 -0800 Subject: [rt-users] RT/BSDI/postfix In-Reply-To: References: Message-ID: At 15:50 -0800 2001.02.21, bill at daze.net wrote: > > >From your earlier message... > >> Creating a queue also always errors out when copying the templates, << > >I think we had this problem too, but it has been quite a while since we >created a new queue. > this is a problem on FreeBSD, too. must be a more generic BSDism. has to be some kind of permissions and/or ownership problem. I'll make sure to take a closer look when creating another queue. --clark From rael at zero.kgon.com Thu Feb 22 14:02:31 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 22 Feb 2001 11:02:31 -0800 Subject: [rt-users] [rt-announce] RT2 Alpha 4 In-Reply-To: <20010222010909.U17999@pallas.fsck.com> Message-ID: <20010222190256.5E8B4111E9@pallas.eruditorum.org> On 22 Feb 2001 01:09:09 -0500, Jesse wrote: > > I'm proud to announce the release of RT2 Alpha 4. (tagged as RT 1.3.41). > > This release features signficant stabilization relative to alpha 3. > A full CLI admin tool has been written. ACLs are now enforced throughout > the system. Various things have been prettified. It just generally > _works_ much better than alpha 3 did. I look forward to trying it out, and I really dig the automated-CPAN trick for getting Perl modules installed... but I can't seem to get HTML::Mason to install. Is that going to hold up everything, or should I proceed setting up the "Beta RT Rig" anyway? -- --- Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com --------------------------------------------------------------------------- One bead short in her rosary. --------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon --- From del at obsidian.com Thu Feb 22 14:36:23 2001 From: del at obsidian.com (D.Lewis) Date: Thu, 22 Feb 2001 14:36:23 -0500 Subject: [rt-users] ticket response via email Message-ID: <3A956A37.40739B78@obsidian.com> Greetings, Does anyone know of a way such that a new ticket is not created when a user responsd to an existing ticket via email...? I think that in responding to a ticket via email, most email clients place a Re: in the subject header and rt thinks that it is a new ticket...there fore creating a new ticket and not using the original ticket number of the request... thanks. donnie From grant at pico.apple.com Thu Feb 22 13:14:37 2001 From: grant at pico.apple.com (Grant Miller) Date: Thu, 22 Feb 2001 10:14:37 -0800 Subject: [rt-users] upgrading from RT 1.0.2 to 1.0.7 Message-ID: <20010222101437.D21712@pico.apple.com> I'm planning on upgrading from RT 1.0.2 to 1.0.7 and I'm wondering if there are any gotchas. Have the database table structures changed between these versions? Any significant changes behind the scenes that require a manual migration of data or files? Thanks. -- -Grant Miller grant at pico.apple.com x42917 Unix Systems Admin, Engineering Compute Services unix-support at pico.apple.com, http://www-ecs.apple.com ECS Hotline: x44747 From gregw-rt-users at greg.cex.ca Thu Feb 22 15:31:53 2001 From: gregw-rt-users at greg.cex.ca (Greg White) Date: Thu, 22 Feb 2001 12:31:53 -0800 Subject: [rt-users] ticket response via email In-Reply-To: <3A956A37.40739B78@obsidian.com>; from del@obsidian.com on Thu, Feb 22, 2001 at 02:36:23PM -0500 References: <3A956A37.40739B78@obsidian.com> Message-ID: <20010222123153.B66953@greg.cex.ca> On Thu, Feb 22, 2001 at 02:36:23PM -0500, D.Lewis wrote: > Greetings, > > Does anyone know of a way such that a new ticket is not created when a > user responsd to an existing ticket via email...? I think that in > responding to a ticket via email, most email clients place a Re: > > in the subject header and rt thinks that it is a new ticket...there fore > creating a new ticket and not using the original ticket number of the > request... > I'll bet that this is clients with M$ mailers, right? I'll bet that RT is checking with the Reply-To header, which most M$ mailers seem to break.... A quick peruse of lib/rt/ui/mail/manipulate.pm _seems_ to confirm this, but I didn't make any _serious_ effort to understand that portion of code... Anyone? (I've had this problem too, and it always seems to be Lookout users...) -- Greg White Those who make peaceful revolution impossible will make violent revolution inevitable. -- John F. Kennedy From jesse at fsck.com Thu Feb 22 15:38:06 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 15:38:06 -0500 Subject: [rt-users] [rt-announce] RT2 Alpha 4 In-Reply-To: <20010222190256.5E8B4111E9@pallas.eruditorum.org>; from rael@zero.kgon.com on Thu, Feb 22, 2001 at 11:02:31AM -0800 References: <20010222010909.U17999@pallas.fsck.com> <20010222190256.5E8B4111E9@pallas.eruditorum.org> Message-ID: <20010222153806.K17999@pallas.fsck.com> You absolutely need mason for the webui. how is it failing to install? On Thu, Feb 22, 2001 at 11:02:31AM -0800, Karel P Kerezman wrote: > On 22 Feb 2001 01:09:09 -0500, Jesse wrote: > > > > I'm proud to announce the release of RT2 Alpha 4. (tagged as RT 1.3.41). > > > > This release features signficant stabilization relative to alpha 3. > > A full CLI admin tool has been written. ACLs are now enforced throughout > > the system. Various things have been prettified. It just generally > > _works_ much better than alpha 3 did. > > I look forward to trying it out, and I really dig the automated-CPAN > trick for getting Perl modules installed... but I can't seem to get > HTML::Mason to install. Is that going to hold up everything, or should I > proceed setting up the "Beta RT Rig" anyway? > > > -- > --- > Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com > --------------------------------------------------------------------------- > One bead short in her rosary. > --------------------------------------------------------------------- > From the Canonical Fulldeckisms List: http://www.herbison.com/canon > --- > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped to the gills on mdma that you can't focus on any given line of text for more than 10 seconds continuously." -Nathan Mehl From rael at zero.kgon.com Thu Feb 22 15:43:29 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 22 Feb 2001 12:43:29 -0800 Subject: [rt-users] [rt-announce] RT2 Alpha 4 In-Reply-To: <20010222153806.K17999@pallas.fsck.com> References: <20010222010909.U17999@pallas.fsck.com> <20010222190256.5E8B4111E9@pallas.eruditorum.org> <20010222153806.K17999@pallas.fsck.com> Message-ID: <20010222204351.47D9E11220@pallas.eruditorum.org> On 22 Feb 2001 15:38:06 -0500, Jesse wrote: > You absolutely need mason for the webui. how is it failing to install? I watched much more carefully this time: During the attempt to install MLDBM to satisfy Mason, the 'freezethaw' portion of 'make test' failed. I haven't figured out a way around this yet, but I'm still poking at it (when I have time). I'm leery of forcing the install of MLDBM, so I'm just going to wait for an answer of some sort. ;) -- --- Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com --------------------------------------------------------------------------- Doesn't have his belt through all the loops. --------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon --- From gregw-rt-users at greg.cex.ca Thu Feb 22 15:45:09 2001 From: gregw-rt-users at greg.cex.ca (Greg White) Date: Thu, 22 Feb 2001 12:45:09 -0800 Subject: [rt-users] ticket response via email In-Reply-To: <20010222123153.B66953@greg.cex.ca>; from gregw-rt-users@greg.cex.ca on Thu, Feb 22, 2001 at 12:31:53PM -0800 References: <3A956A37.40739B78@obsidian.com> <20010222123153.B66953@greg.cex.ca> Message-ID: <20010222124509.D66953@greg.cex.ca> On Thu, Feb 22, 2001 at 12:31:53PM -0800, Greg White wrote: > I'll bet that this is clients with M$ mailers, right? I'll bet that RT > is checking with the Reply-To header, which most M$ mailers seem to > break s/Reply-To/In-Reply-To/ apologies. From jesse at fsck.com Thu Feb 22 15:45:04 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 15:45:04 -0500 Subject: [rt-users] ticket response via email In-Reply-To: <20010222123153.B66953@greg.cex.ca>; from gregw-rt-users@greg.cex.ca on Thu, Feb 22, 2001 at 12:31:53PM -0800 References: <3A956A37.40739B78@obsidian.com> <20010222123153.B66953@greg.cex.ca> Message-ID: <20010222154504.N17999@pallas.fsck.com> That simply should not be the case. as long as the [site.com #3534] tag is _somewhere_ in the subject header, you should be fine. It's a known bug that you shouldn't have spaces or tabs in your $rtname (set to site.com in the example above). jesse On Thu, Feb 22, 2001 at 12:31:53PM -0800, Greg White wrote: > On Thu, Feb 22, 2001 at 02:36:23PM -0500, D.Lewis wrote: > > Greetings, > > > > Does anyone know of a way such that a new ticket is not created when a > > user responsd to an existing ticket via email...? I think that in > > responding to a ticket via email, most email clients place a Re: > > > > in the subject header and rt thinks that it is a new ticket...there fore > > creating a new ticket and not using the original ticket number of the > > request... > > > > I'll bet that this is clients with M$ mailers, right? I'll bet that RT > is checking with the Reply-To header, which most M$ mailers seem to > break.... A quick peruse of lib/rt/ui/mail/manipulate.pm _seems_ to > confirm this, but I didn't make any _serious_ effort to understand that > portion of code... Anyone? > > (I've had this problem too, and it always seems to be Lookout users...) > > -- > Greg White > Those who make peaceful revolution impossible will make violent > revolution inevitable. > -- John F. Kennedy > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 After all, it's not every day you meet up with an evil power -M. Bulgakov From jesse at fsck.com Thu Feb 22 15:47:48 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 15:47:48 -0500 Subject: [rt-users] ticket response via email In-Reply-To: <20010222124509.D66953@greg.cex.ca>; from gregw-rt-users@greg.cex.ca on Thu, Feb 22, 2001 at 12:45:09PM -0800 References: <3A956A37.40739B78@obsidian.com> <20010222123153.B66953@greg.cex.ca> <20010222124509.D66953@greg.cex.ca> Message-ID: <20010222154748.P17999@pallas.fsck.com> Currently, RT does nothing with the in-reply-to header. When I get a chance, it's likely that RT2 will use this as an extra hint if it can't find a ticket id in the subject line. -j On Thu, Feb 22, 2001 at 12:45:09PM -0800, Greg White wrote: > On Thu, Feb 22, 2001 at 12:31:53PM -0800, Greg White wrote: > > I'll bet that this is clients with M$ mailers, right? I'll bet that RT > > is checking with the Reply-To header, which most M$ mailers seem to > > break > > s/Reply-To/In-Reply-To/ > > apologies. > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 After all, it's not every day you meet up with an evil power -M. Bulgakov From garyy at valint.net Thu Feb 22 15:48:16 2001 From: garyy at valint.net (Gary Young) Date: Thu, 22 Feb 2001 12:48:16 -0800 Subject: [rt-users] ticket response via email In-Reply-To: <3A956A37.40739B78@obsidian.com> Message-ID: Could it be a space (or tab) in $rtname in /etc/config.pm, like the answer below. I struggled with this for a long time until I look back in the mailing list to find this answer. > I've seen this one before. I suspect that there's a space in $rtname in > etc/config.pm, possibly at the end. > > Jesse > > On Fri, Jan 26, 2001 at 02:08:46PM -0600, Chris Fabri wrote: >> I've just set up rt v1.0.6 on a solaris 2.6 box, and I'm running >> into a peculiar problem. Requests are being created without problems, >> a response is generated to the submitter, and it shows up in the >> queue when viewed via web page. However, when a message is replied >> to that includes the requisite RT mail tags, it doesn't add this >> to the queue for that request, it generates a new request, with new >> request # and everything. >> >> ANy ideas what's going on? I"m using qmail as the deliver agent, >> perl version 5.004_04, mysql 10.8, 3.23.22-beta distro, with >> the DBs on a different server, but same os. >> >> Thanks. chris > From: "D.Lewis" > Reply-To: del at obsidian.com > Date: Thu, 22 Feb 2001 14:36:23 -0500 > To: rt-users > Subject: [rt-users] ticket response via email > > Greetings, > > Does anyone know of a way such that a new ticket is not created when a > user responsd to an existing ticket via email...? I think that in > responding to a ticket via email, most email clients place a Re: > > in the subject header and rt thinks that it is a new ticket...there fore > creating a new ticket and not using the original ticket number of the > request... > > thanks. > donnie > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From ericg at cats.ucsc.edu Thu Feb 22 16:08:27 2001 From: ericg at cats.ucsc.edu (Eric Goodman) Date: Thu, 22 Feb 2001 13:08:27 -0800 Subject: [rt-users] ticket response via email In-Reply-To: <20010222154504.N17999@pallas.fsck.com> References: <3A956A37.40739B78@obsidian.com> <20010222123153.B66953@greg.cex.ca> <20010222154504.N17999@pallas.fsck.com> Message-ID: >It's a known bug that you shouldn't have spaces or tabs in your $rtname >(set to site.com in the example above). Oh. I see. Then how does one go about changing the site name in an existing install? I know this isn't supposed to be done for various reasons, but I'm already putting stripmime in place and we're a fairly small installation. I would be happy to munge stripmime to change the old site name to the new one in the subject lines before passing it on to RT until the old name gets flushed out of the system. --- Eric From rael at zero.kgon.com Thu Feb 22 16:44:06 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 22 Feb 2001 13:44:06 -0800 Subject: [rt-users] [rt-announce] RT2 Alpha 4 In-Reply-To: <20010222154606.O17999@pallas.fsck.com> References: <20010222010909.U17999@pallas.fsck.com> <20010222190256.5E8B4111E9@pallas.eruditorum.org> <20010222153806.K17999@pallas.fsck.com> <20010222204354.5FCE811220@pallas.eruditorum.org> <20010222154606.O17999@pallas.fsck.com> Message-ID: <20010222214428.86EB81121D@pallas.eruditorum.org> On 22 Feb 2001 15:46:06 -0500, Jesse wrote: > cd ~root/.cpan/build > > there should be a copy of the MLDBM source sitting there. try an install > by hand and tell me what happens. Oddly enough 'make install' worked just fine. I guess it's the 'make test' that wasn't happy, and in CPAN-land you're kind of stuck at that point. I have MLDBM and HTML::Mason installed... we'll see if they break later on this afternoon, when I've got the RT"2" test system running. I have stdout/stderr output from the 'make test' for MLDBM if you want 'em, but they're probably not really your problem. If it works... I'm happy. --- Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com --------------------------------------------------------------------------- Has achieved inner peace, but still displays outer obnoxiousness. --------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon --- From jdfalk at mail-abuse.org Thu Feb 22 17:17:40 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Thu, 22 Feb 2001 14:17:40 -0800 Subject: [rt-users] Don't always email the requestor?! In-Reply-To: <200102220527.PAA19490@mailbox.uq.edu.au>; from e.halil@mailbox.uq.edu.au on Thu, Feb 22, 2001 at 03:27:40PM +1000 References: <200102220527.PAA19490@mailbox.uq.edu.au> Message-ID: <20010222141740.A37150@mail-abuse.org> On 02/21/01, Eric HALIL wrote: > There are a couple of things that however make it even more useful :) > Both of these are related to the fact that in individual tickets we often > are chatting to more than more person. RT seemed to be designed optimally > for dealing with one requestor (or small group of requestors who are all kept > up to date at the same time). Like almost every other ticketing system out there, RT considers each ticket to be one conversation. If you want to have other conversations, they should be in different tickets. RT2 will allow you to link tickets to each other, so that it's easier to tell when there are multiple conversations regarding the same issue. RT2 also gives you more flexibility regarding which actions the requestor gets e-mail about. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From rael at zero.kgon.com Thu Feb 22 20:45:42 2001 From: rael at zero.kgon.com (Karel P Kerezman) Date: 22 Feb 2001 17:45:42 -0800 Subject: [rt-users] Notes and caveats for RT2 alpha install Message-ID: <20010223014605.15984111C8@pallas.eruditorum.org> After some emails volleyed back and forth across the net, Jesse helped me work out some minor issues with the install of the latest-greatest RT2 alpha. It seemed a good idea to pass along the results of our collaborative tinkering: The README instructs you to run a perl script to check for required modules. There's one module it can't really check for, however, and that's the DBD::mysql (or oracle or...) perl module. Make sure you have that installed before you get started on RT2. (It bit me because I was testing the install on a box that hadn't already had a copy of RT 1.x on it...) Some of you gurus may already have known this, but I sure didn't: Don't use the @ symbol as part of a MySQL password. It does strange things. Nuff said. Speaking of the main RT Makefile, if you run RH7 you probably want to set the WEB_USER and WEB_GROUP to 'apache'. One of the required modules depends upon MLDBM. The 'make test' may fail in CPAN, which in my case meant going into the ~/.cpan/build/MLDBM-2.00 directory and doing 'make install'. Life went on nicely after that. Restarting MySQL between failed install attempts may be handy... it certainly fixed the last hurdle I couldn't jump over in my race to the finish. (It has something to do with that password thing I mentioned earlier.) In this case, 'mysqladmin reload' was the magic key. Despite what the README says, the stock 'root' account password isn't wordpass. It's... well, just 'password.' Obviously, "not changing this is a SECURITY risk." Now I'm off to see if I can figure my way around the new system. (First lesson... how to add a user with godlike powers that isn't "root"...) -- --- Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com --------------------------------------------------------------------------- One live brain cell away from being a talking monkey. --------------------------------------------------------------------- From the Canonical Fulldeckisms List: http://www.herbison.com/canon --- From kimura at ctc.ad.jp Thu Feb 22 21:23:00 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Fri, 23 Feb 2001 11:23:00 +0900 Subject: [rt-users] upgrading from RT 1.0.2 to 1.0.7 In-Reply-To: <20010222101437.D21712@pico.apple.com> References: <20010222101437.D21712@pico.apple.com> Message-ID: <20010223111827.F76D.KIMURA@ctc.ad.jp> It is simple. (1)Check if group of rt in Makefile of 1.0.7 is same. If not, modify as appropriate. (2)su and make upgrade That's all (3)If accessing failed, please check passwords for rt in /etc/config.pm and /etc/acl.pm and modify as appropriate. Kazu On Thu, 22 Feb 2001 10:14:37 -0800 Grant Miller wrote: > > I'm planning on upgrading from RT 1.0.2 to 1.0.7 and I'm wondering if there > are any gotchas. Have the database table structures changed between these > versions? Any significant changes behind the scenes that require a manual > migration of data or files? > > > Thanks. > > > -- > > -Grant Miller grant at pico.apple.com x42917 > > Unix Systems Admin, Engineering Compute Services > unix-support at pico.apple.com, http://www-ecs.apple.com > ECS Hotline: x44747 From jesse at fsck.com Thu Feb 22 21:36:15 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 21:36:15 -0500 Subject: [rt-users] Notes and caveats for RT2 alpha install In-Reply-To: <20010223014605.15984111C8@pallas.eruditorum.org>; from rael@zero.kgon.com on Thu, Feb 22, 2001 at 05:45:42PM -0800 References: <20010223014605.15984111C8@pallas.eruditorum.org> Message-ID: <20010222213615.L17999@pallas.fsck.com> for the record, if you're messing about with RT2, you should probably be on rt-devel. ;) I've fixed the mysqladmin reload problem in what will be .42. thanks. I've also got a fix for the DBD::foo check, though it requires you to specify things on the commandline. I'll probably add a makefile rule to make this easier. And I fixed root's password in the README :) On Thu, Feb 22, 2001 at 05:45:42PM -0800, Karel P Kerezman wrote: > After some emails volleyed back and forth across the net, Jesse helped > me work out some minor issues with the install of the latest-greatest > RT2 alpha. It seemed a good idea to pass along the results of our > collaborative tinkering: > > The README instructs you to run a perl script to check for required > modules. There's one module it can't really check for, however, and > that's the DBD::mysql (or oracle or...) perl module. Make sure you have > that installed before you get started on RT2. (It bit me because I was > testing the install on a box that hadn't already had a copy of RT 1.x on > it...) > > Some of you gurus may already have known this, but I sure didn't: Don't > use the @ symbol as part of a MySQL password. It does strange things. > Nuff said. > > Speaking of the main RT Makefile, if you run RH7 you probably want to > set the WEB_USER and WEB_GROUP to 'apache'. > > One of the required modules depends upon MLDBM. The 'make test' may fail > in CPAN, which in my case meant going into the ~/.cpan/build/MLDBM-2.00 > directory and doing 'make install'. Life went on nicely after that. > > Restarting MySQL between failed install attempts may be handy... it > certainly fixed the last hurdle I couldn't jump over in my race to the > finish. (It has something to do with that password thing I mentioned > earlier.) In this case, 'mysqladmin reload' was the magic key. > > Despite what the README says, the stock 'root' account password isn't > wordpass. It's... well, just 'password.' Obviously, "not changing this > is a SECURITY risk." > > Now I'm off to see if I can figure my way around the new system. (First > lesson... how to add a user with godlike powers that isn't "root"...) > > -- > --- > Karel P Kerezman - IS Admin, Entercom Portland LLC - http://zero.kgon.com > --------------------------------------------------------------------------- > One live brain cell away from being a talking monkey. > --------------------------------------------------------------------- > From the Canonical Fulldeckisms List: http://www.herbison.com/canon > --- > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Pelcgb-serrqbz abj! From kimura at ctc.ad.jp Thu Feb 22 21:45:38 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Fri, 23 Feb 2001 11:45:38 +0900 Subject: [rt-users] default values Message-ID: <20010223114042.F771.KIMURA@ctc.ad.jp> Hi, I have a question. When I login rt, I see tickets with open status. It seems to me the default condition after login will be; Status : open Queue : any Refresh : Never I would like to know how to change the default values. Thanks in advance. - - - - - - - - - - - - - - - - - - - Kazu Kimura IP Network tech. dep. CTC Phone +81-52-740-8101 Fax +81-52-740-8935 - - - - - - - - - - - - - - - - - - - - From rtucker at netacc.net Thu Feb 22 21:56:20 2001 From: rtucker at netacc.net (Ryan Tucker) Date: Thu, 22 Feb 2001 21:56:20 -0500 Subject: [rt-users] default values In-Reply-To: <20010223114042.F771.KIMURA@ctc.ad.jp> References: <20010223114042.F771.KIMURA@ctc.ad.jp> Message-ID: <20010222215138.4792.RTUCKER@netacc.net> On Fri, 23 Feb 2001 11:45:38 +0900 Kazu Kimura wrote: > When I login rt, I see tickets with open status. It seems to me the > default condition after login will be; > > Status : open > Queue : any > Refresh : Never > > I would like to know how to change the default values. Set the options you want, click Update Queue Filters, and then bookmark that page... I put it in the IE Links bar, so I just click there and *bam* it's there. My options, which work well for me, are: Status: unresolved Queue: any Owner: none / myself Refresh: every 3 minutes Sort: Last, up Give it a shot... :-) -rt -- Ryan Tucker Network Operations Manager, NetAccess, Inc. From jesse at fsck.com Thu Feb 22 22:01:21 2001 From: jesse at fsck.com (Jesse) Date: Thu, 22 Feb 2001 22:01:21 -0500 Subject: [rt-users] default values In-Reply-To: <20010223114042.F771.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Fri, Feb 23, 2001 at 11:45:38AM +0900 References: <20010223114042.F771.KIMURA@ctc.ad.jp> Message-ID: <20010222220121.M17999@pallas.fsck.com> in lib/rt/ui/web/manipulate.pm, there's a sub called InitDisplay. just after the #display a default queue comments, you can place whatever form values you want in there. For reference, here's 1.0.7's InitDisplay: sub InitDisplay { if (!($frames) && (!$rt::ui::web::FORM{'display'})) { if ($serial_num > 0 || $rt::ui::web::FORM{'do_req_create'}) { $rt::ui::web::FORM{'display'} = "History"; } else{ #display a default queue #$rt::ui::web::FORM{'q_unowned'}='true'; #$rt::ui::web::FORM{'q_owned_by_me'}='true'; $rt::ui::web::FORM{'q_status'}='open'; $rt::ui::web::FORM{'q_by_date_due'}='true'; $rt::ui::web::FORM{'display'} = "Queue"; } } if ($frames) { if (!($rt::ui::web::FORM{'display'}) and !($rt::ui::web::FORM{'serial_num'} ) and !($rt::ui::web::FORM{'queue_id'}) ) { &frame_display_queue(); } } } On Fri, Feb 23, 2001 at 11:45:38AM +0900, Kazu Kimura wrote: > Hi, > > I have a question. > > When I login rt, I see tickets with open status. It seems to me the > default condition after login will be; > > Status : open > Queue : any > Refresh : Never > > I would like to know how to change the default values. > > Thanks in advance. > > - - - - - - - - - - - - - - - - - - - > Kazu Kimura > IP Network tech. dep. CTC > Phone +81-52-740-8101 > Fax +81-52-740-8935 > - - - - - - - - - - - - - - - - - - - - > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 autoconf is your friend until it mysteriously stops working, at which point it is a snarling wolverine attached to your genitals by its teeth (that said, it's better than most of the alternatives) -- Nathan Mehl From kimura at ctc.ad.jp Thu Feb 22 23:45:12 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Fri, 23 Feb 2001 13:45:12 +0900 Subject: [rt-users] default values In-Reply-To: <20010222220121.M17999@pallas.fsck.com> References: <20010223114042.F771.KIMURA@ctc.ad.jp> <20010222220121.M17999@pallas.fsck.com> Message-ID: <20010223130836.F77C.KIMURA@ctc.ad.jp> I evaluated Ryan's method and Jesse'. Suppose I need 5 minutes as refresh time and need to see requests assigned to me as defaults, then, following should be changed in manipulate.pm. (1) #we subtract 1 from the refresh rate so that the default value is -1..which #means never refresh...as 0 should...but 0 means refresh now. if ( ! $rt::ui::web::FORM{'refresh'} ) { $rt::ui::web::FORM{'refresh'} = -1; <---300 for 5minutes instead. } if ($rt::ui::web::FORM{'refresh'} > -1) { print ""; (2) #$rt::ui::web::FORM{'q_owned_by_me'}='true'; $rt::ui::web::FORM{'q_owned_by_me'}='true'; Simply, # is deleted. This worked well. But still I have a question concerning queue. How do we set? and if it is set, are all users affected? Thank you for the advise. Regards, Kazu - - - - - - - - - - - - - - - - - - - Kazu Kimura IP Network tech. dep. CTC Phone +81-52-740-8101 Fax +81-52-740-8935 - - - - - - - - - - - - - - - - - - - - From jesse at fsck.com Fri Feb 23 00:00:16 2001 From: jesse at fsck.com (Jesse) Date: Fri, 23 Feb 2001 00:00:16 -0500 Subject: [rt-users] default values In-Reply-To: <20010223130836.F77C.KIMURA@ctc.ad.jp>; from kimura@ctc.ad.jp on Fri, Feb 23, 2001 at 01:45:12PM +0900 References: <20010223114042.F771.KIMURA@ctc.ad.jp> <20010222220121.M17999@pallas.fsck.com> <20010223130836.F77C.KIMURA@ctc.ad.jp> Message-ID: <20010223000016.Q17999@pallas.fsck.com> basically, the method I described is for altering the base search for _everyone_. The way you should configure the variables is by doing the search you want and then taking the values from the generated URL and plugging them into: $rt::ui::web::FORM{'q_'}=''; if you only want to set defaukts for yourself, just bookmark new searches. it will be much easier. -j On Fri, Feb 23, 2001 at 01:45:12PM +0900, Kazu Kimura wrote: > I evaluated Ryan's method and Jesse'. > > Suppose I need 5 minutes as refresh time and need to see requests > assigned to me as defaults, then, following should be changed in > manipulate.pm. > (1) > #we subtract 1 from the refresh rate so that the default value is -1..which > #means never refresh...as 0 should...but 0 means refresh now. > > if ( ! $rt::ui::web::FORM{'refresh'} ) { > $rt::ui::web::FORM{'refresh'} = -1; <---300 for 5minutes > instead. > } > if ($rt::ui::web::FORM{'refresh'} > -1) { > print " ."\">"; > > (2) > #$rt::ui::web::FORM{'q_owned_by_me'}='true'; > > $rt::ui::web::FORM{'q_owned_by_me'}='true'; > Simply, # is deleted. > > This worked well. But still I have a question concerning queue. How do we set? and if it is set, are all users affected? > > Thank you for the advise. > > Regards, > Kazu > > - - - - - - - - - - - - - - - - - - - > Kazu Kimura > IP Network tech. dep. CTC > Phone +81-52-740-8101 > Fax +81-52-740-8935 > - - - - - - - - - - - - - - - - - - - - > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From kimura at ctc.ad.jp Fri Feb 23 03:23:14 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Fri, 23 Feb 2001 17:23:14 +0900 Subject: [rt-users] default values In-Reply-To: <20010223000016.Q17999@pallas.fsck.com> References: <20010223130836.F77C.KIMURA@ctc.ad.jp> <20010223000016.Q17999@pallas.fsck.com> Message-ID: <20010223172131.F78E.KIMURA@ctc.ad.jp> On Fri, 23 Feb 2001 00:00:16 -0500 Jesse wrote: > > basically, the method I described is for altering the base search for > _everyone_. The way you should configure the variables is by > doing the search you want and then taking the values from the > generated URL and plugging them into: > > $rt::ui::web::FORM{'q_'}=''; > > > if you only want to set defaukts for yourself, just bookmark new searches. it > will be much easier. Yes, it is the practical solution. Thanks Kazu From rip at devco.net Fri Feb 23 05:39:40 2001 From: rip at devco.net (R.I.Pienaar) Date: Fri, 23 Feb 2001 12:39:40 +0200 Subject: [rt-users] lots of mail being sent Message-ID: <20010223123940.J37938@devco.net> hi, We have a queue setup with the following: Owner: * Send email notification of each transaction Queue Members: * Send email notification of each transaction Requestors: * Send email notification of each transaction (except comment) * Send an autoreply on request creation what happens is that we have 3 people set as admins on the queue, and for each transaction they obviously gets mail. I can disable the setting on "queue memebers" but then noone gets email notification of new requests, is there a way to send only new requests to members and nothing else? thanks! -- R.I.Pienaar - rip at devco.net This isn't life in the fast lane, it's life in the oncoming traffic. -- (Terry Pratchett, alt.fan.pratchett) Sent from: http://users.devco.net/~rip/?loc=-33.7999,18.4667 From gwarnagiris at BabcockBrown.com Fri Feb 23 21:10:19 2001 From: gwarnagiris at BabcockBrown.com (George Warnagiris) Date: Fri, 23 Feb 2001 21:10:19 -0500 Subject: [rt-users] FW: Mail delivery failed: returning message to sender Message-ID: <970180E1A64FD2118F730008C71EA14E0165D1A5@nymail.ny.babcockbrown.com> Has anyone ever encountered this problem? (See below). It happens whenever I send mail to rt at my.domain. RT 1.0.4 Linux 2.2.17 Apache 1.3.9 Exim Thank you, George Warnagiris Network Administrator Babcock & Brown LP -----Original Message----- From: Mail Delivery System [mailto:Mailer-Daemon at BabcockBrown.com] Sent: Friday, February 23, 2001 8:53 PM To: gwarnagiris at BabcockBrown.com Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. The following address(es) failed: rt at astoria.ny.babcockbrown.com: generated | "/opt/rt/bin/rt-mailgate new_york comment": Child process of address_pipe transport returned 69 (could mean service or program unavailable) from command: "/opt/rt/bin/rt-mailgate new_york comment" ------ This is a copy of the message, including all the headers. ------ Return-path: > Received: from [10.16.5.14] (helo=tiburon.babcockbrown.com) by astoria.ny.babcockbrown.com with esmtp (Exim 3.12 #1 (Debian)) id 14WTtk-00007O-00 for >; Fri, 23 Feb 2001 20:53:24 -0500 Received: from nymail.ny.babcockbrown.com (localhost [127.0.0.1]) by tiburon.babcockbrown.com (8.9.3+Sun/8.9.3) with ESMTP id RAA24584 for >; Fri, 23 Feb 2001 17:59:29 +0800 (GMT) Received: by nymail.ny.babcockbrown.com with Internet Mail Service (5.5.2653.19) id ; Fri, 23 Feb 2001 21:02:01 -0500 Message-ID: <970180E1A64FD2118F730008C71EA14E0165D1A4 at nymail.ny.babcockbrown.com > From: George Warnagiris > To: "'rt at astoria.ny.babcockbrown.com'" > Subject: I can't hear you I have a banana in my ear Date: Fri, 23 Feb 2001 21:02:01 -0500 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2653.19) Content-Type: text/plain; charset="iso-8859-1" From frussell at tpg.com.au Fri Feb 23 22:28:04 2001 From: frussell at tpg.com.au (Frances Russell) Date: Sat, 24 Feb 2001 14:28:04 +1100 Subject: [rt-users] FW: Mail delivery failed: returning message to sender In-Reply-To: <970180E1A64FD2118F730008C71EA14E0165D1A5@nymail.ny.babcockbrown.com> Message-ID: <200102240327.OAA09070@oscar.intranet> What does your rt alias look like? It should be: rt: "|/opt/rt/bin/rt-mailgate new_york correspond" Frances On 23 Feb 01, at 21:10, George Warnagiris wrote: > Has anyone ever encountered this problem? (See below). It happens > whenever I send mail to rt at my.domain. > > RT 1.0.4 > Linux 2.2.17 > Apache 1.3.9 > Exim > > Thank you, > George Warnagiris > Network Administrator > Babcock & Brown LP > > -----Original Message----- > From: Mail Delivery System [mailto:Mailer-Daemon at BabcockBrown.com] > Sent: Friday, > February 23, 2001 8:53 PM To: gwarnagiris at BabcockBrown.com > Subject: Mail delivery failed: > returning message to sender > > This message was created automatically by mail delivery software. A > message that you sent could not be delivered to one or more of its > recipients. The following address(es) failed: > rt at astoria.ny.babcockbrown.com: > > generated | "/opt/rt/bin/rt-mailgate new_york comment": > Child process of address_pipe transport returned 69 (could mean > service or program unavailable) from command: > "/opt/rt/bin/rt-mailgate new_york comment" > ------ This is a copy of the message, including all the headers. > ------ Return-path: > Received: from > [10.16.5.14] (helo=tiburon.babcockbrown.com) > by astoria.ny.babcockbrown.com with esmtp (Exim 3.12 #1 > (Debian)) > id 14WTtk-00007O-00 > for >; Fri, 23 Feb 2001 20:53:24 > -0500 Received: from nymail.ny.babcockbrown.com (localhost > [127.0.0.1]) > by tiburon.babcockbrown.com (8.9.3+Sun/8.9.3) with ESMTP id > RAA24584 for >; Fri, 23 Feb 2001 17:59:29 > +0800 (GMT) Received: by nymail.ny.babcockbrown.com with Internet Mail > Service (5.5.2653.19) > id ; Fri, 23 Feb 2001 21:02:01 -0500 > Message-ID: > <970180E1A64FD2118F730008C71EA14E0165D1A4 at nymail.ny.babcockbrown.com > n.com> > From: George Warnagiris > > To: "'rt at astoria.ny.babcockbrown.com'" > Subject: I can't hear you I > have a banana in my ear Date: Fri, 23 Feb 2001 21:02:01 -0500 > MIME-Version: 1.0 > X-Mailer: Internet Mail Service (5.5.2653.19) > Content-Type: text/plain; > charset="iso-8859-1" > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From frank.rutzen at kuehne-nagel.com Mon Feb 26 04:35:43 2001 From: frank.rutzen at kuehne-nagel.com (HAM MI-L FR) Date: Mon, 26 Feb 2001 10:35:43 +0100 Subject: [rt-users] Request Status References: <3A8AB734.A590F31A@obsidian.com> Message-ID: <3A9A236F.70B6F94A@kuehne-nagel.com> Hello out there, i am looking for the possibility of increase the number of status types for a request. Is there a table where i can modify this. (Want to add "waiting for input") tks for you help frank -------------- next part -------------- A non-text attachment was scrubbed... Name: frank.rutzen.vcf Type: text/x-vcard Size: 344 bytes Desc: Card for HAM MI-L FR URL: From kurt at shcorp.shcorp.com Mon Feb 26 09:29:42 2001 From: kurt at shcorp.shcorp.com (Kurt Yoder) Date: Mon, 26 Feb 2001 09:29:42 -0500 Subject: [rt-users] rt2 features? References: <20010224022116.C21884@pallas.fsck.com> Message-ID: <0102261032050Y.00706@pc154.shcorp.com> I don't mind if you send it to rt-devel; I've clarified some of the stuff below as well as asking more questions (sorry). On Sat, 24 Feb 2001, you wrote: > Can I send a copy of this to rt-devel? I don't want to publicize your requirements if you don't want them out there, but this would be useful for others to see, i think. I hope I answered your questions. > > -j > > > split issues off of a ticket (this in next release?) > > rt2 lets you link tickets. you can do what you want with > a little bit of UI is the UI customization part of rt2 only? if also part of rt1, are there any docs? > > no "number" priorities, should be relative to each other instead > > for instance, ticket 100 is equivalent priority to ticket 102, below ticket > > 101, and above ticket 99 > > this would remove the possibility of running out of available priority #s > > > not there. not going to happen for 2.0. not going to be terribly easy to implement. you might be able to fake it with links. (a MoreImportantThan link...) are links also only part of 2? hmm... I was thinking along the lines of: each relative priority gets a unique "container" each "container" has one or more tickets each "container" has exactly one other container above it and one below it (exception: lowest container has nothing below it, highest has nothing above it) to put one ticket in between two other tickets: create a new container and put the new ticket in it container below new container changes "above" pointer to new container new container changes "above" pointer to what container below it was pointing to to put one ticket in identical priority to another ticket: add it to the same container as the other ticket > > tightly linked to inventory management; include serial-number field > > this way I'd be able to reference all tickets associated with a particular > > machine > > probably 2.2 or 2.4 when someone writes an asset tracking system to tie things > to. > > for now, you can create a RefersTo link for each ticket that "RefersTo asset://domain/ASSETID. then some simple config file hacking to tie to your asset trakcing sytem. what asset tracking system do you use? is RefersTo part of RT1? Unfortunately I don't have asset tracking yet; has anyone else done this? What do they use? > > more granular control of making changes to tickets & adding them > > (is this the ACL?) > > ACLs do that. there now. Are there any docs/instrucs on how to use this? > > sort main view by area, priority > > 1.0 has that. Oops, I meant filter, not sort... > > section "also look at these other issues in X area:" > > The related tickets links should handle that for you. Is this also only in RT2? > > have links to other tickets in close-by areas > > administrator defines "close-by" areas in relation to other areas > > I'm dubious about the utility of this. and I'm not sure how it would get implemented. can you give me a 'story' of how this would work? OK, I'm in an area club x (for us, I've defined the areas as club x, y, and z). Club y is close by, and I just closed out what I had to do at club x. I'd like to pop a reminder up saying "if you have time, also drop by club y and look at these tickets". Then I'd show a list of all tickets at club y. > > automatic re-activation of tickets from "stalled" status after user-defined time > > only administrator can stall tickets indefinitely > > > someone needs to write an "RT cron" tool to do this sort of thing. OK, how do I sign up? > > when setting up new ticket, have possible actions (or "none") > > this is a kind of web template for creating new requests > > ex: action "upgrade PC to new", asks who for, checkbox list of what to do > > where this is, etc, then press "submit" and template is created > > then press "ok" and it's committed > > administrator can modify and add new web templates > > can track statistics by these actions (ex "5 upgrade PC to new actions") > > I'd probably do this with a keywords select. (imagine being able to > have as many 'area' selections as you need with their own names and list of > options. per queue or global. that's keyword selects) only in rt2? My apologies for the extra time/questions! Thanks... Kurt From gwarnagiris at BabcockBrown.com Mon Feb 26 11:46:20 2001 From: gwarnagiris at BabcockBrown.com (George Warnagiris) Date: Mon, 26 Feb 2001 11:46:20 -0500 Subject: [rt-users] FW: Mail delivery failed: returning message to sen der Message-ID: <970180E1A64FD2118F730008C71EA14E0165D1B0@nymail.ny.babcockbrown.com> Thanks, Yes, that's exactly what my RT alias looks like. In my mail logs, I'm getting the same error as referenced below, "generated | '/opt/rt/bin/rt-mailgate new_york comment': Child process of address_pipe transport returned 69 (could mean service or program unavailable) from command: '/opt/rt/bin/rt-mailgate new_york comment'" -----Original Message----- From: Frances Russell [mailto:frussell at tpg.com.au] Sent: Friday, February 23, 2001 10:28 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] FW: Mail delivery failed: returning message to sender What does your rt alias look like? It should be: rt: "|/opt/rt/bin/rt-mailgate new_york correspond" Frances On 23 Feb 01, at 21:10, George Warnagiris wrote: > Has anyone ever encountered this problem? (See below). It happens > whenever I send mail to rt at my.domain. > > RT 1.0.4 > Linux 2.2.17 > Apache 1.3.9 > Exim > > Thank you, > George Warnagiris > Network Administrator > Babcock & Brown LP > > -----Original Message----- > From: Mail Delivery System [mailto:Mailer-Daemon at BabcockBrown.com] > Sent: Friday, > February 23, 2001 8:53 PM To: gwarnagiris at BabcockBrown.com > Subject: Mail delivery failed: > returning message to sender > > This message was created automatically by mail delivery software. A > message that you sent could not be delivered to one or more of its > recipients. The following address(es) failed: > rt at astoria.ny.babcockbrown.com: > > generated | "/opt/rt/bin/rt-mailgate new_york comment": > Child process of address_pipe transport returned 69 (could mean > service or program unavailable) from command: > "/opt/rt/bin/rt-mailgate new_york comment" > ------ This is a copy of the message, including all the headers. > ------ Return-path: > Received: from > [10.16.5.14] (helo=tiburon.babcockbrown.com) > by astoria.ny.babcockbrown.com with esmtp (Exim 3.12 #1 > (Debian)) > id 14WTtk-00007O-00 > for >; Fri, 23 Feb 2001 20:53:24 > -0500 Received: from nymail.ny.babcockbrown.com (localhost > [127.0.0.1]) > by tiburon.babcockbrown.com (8.9.3+Sun/8.9.3) with ESMTP id > RAA24584 for >; Fri, 23 Feb 2001 17:59:29 > +0800 (GMT) Received: by nymail.ny.babcockbrown.com with Internet Mail > Service (5.5.2653.19) > id ; Fri, 23 Feb 2001 21:02:01 -0500 > Message-ID: > <970180E1A64FD2118F730008C71EA14E0165D1A4 at nymail.ny.babcockbrown.com > n.com> > From: George Warnagiris > > To: "'rt at astoria.ny.babcockbrown.com'" > Subject: I can't hear you I > have a banana in my ear Date: Fri, 23 Feb 2001 21:02:01 -0500 > MIME-Version: 1.0 > X-Mailer: Internet Mail Service (5.5.2653.19) > Content-Type: text/plain; > charset="iso-8859-1" > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From gwarnagiris at BabcockBrown.com Mon Feb 26 11:49:37 2001 From: gwarnagiris at BabcockBrown.com (George Warnagiris) Date: Mon, 26 Feb 2001 11:49:37 -0500 Subject: [rt-users] FW: Mail delivery failed: returning message to sen der Message-ID: <970180E1A64FD2118F730008C71EA14E0165D1B1@nymail.ny.babcockbrown.com> I've checked the permissions and owners on rt-mailgate and they appear to be in order. rt-mailgate is an alias pointing to suid_wrapper. suid_wrapper is owned by rt, group root and permissions ---s--x--x. Any advice would be greatly appreciated. George -----Original Message----- From: George Warnagiris [mailto:gwarnagiris at BabcockBrown.com] Sent: Monday, February 26, 2001 11:46 AM To: 'frussell at tpg.com.au'; rt-users at lists.fsck.com Subject: RE: [rt-users] FW: Mail delivery failed: returning message to sen der Thanks, Yes, that's exactly what my RT alias looks like. In my mail logs, I'm getting the same error as referenced below, "generated | '/opt/rt/bin/rt-mailgate new_york comment': Child process of address_pipe transport returned 69 (could mean service or program unavailable) from command: '/opt/rt/bin/rt-mailgate new_york comment'" -----Original Message----- From: Frances Russell [mailto:frussell at tpg.com.au] Sent: Friday, February 23, 2001 10:28 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] FW: Mail delivery failed: returning message to sender What does your rt alias look like? It should be: rt: "|/opt/rt/bin/rt-mailgate new_york correspond" Frances On 23 Feb 01, at 21:10, George Warnagiris wrote: > Has anyone ever encountered this problem? (See below). It happens > whenever I send mail to rt at my.domain. > > RT 1.0.4 > Linux 2.2.17 > Apache 1.3.9 > Exim > > Thank you, > George Warnagiris > Network Administrator > Babcock & Brown LP > > -----Original Message----- > From: Mail Delivery System [mailto:Mailer-Daemon at BabcockBrown.com] > Sent: Friday, > February 23, 2001 8:53 PM To: gwarnagiris at BabcockBrown.com > Subject: Mail delivery failed: > returning message to sender > > This message was created automatically by mail delivery software. A > message that you sent could not be delivered to one or more of its > recipients. The following address(es) failed: > rt at astoria.ny.babcockbrown.com: > > generated | "/opt/rt/bin/rt-mailgate new_york comment": > Child process of address_pipe transport returned 69 (could mean > service or program unavailable) from command: > "/opt/rt/bin/rt-mailgate new_york comment" > ------ This is a copy of the message, including all the headers. > ------ Return-path: > Received: from > [10.16.5.14] (helo=tiburon.babcockbrown.com) > by astoria.ny.babcockbrown.com with esmtp (Exim 3.12 #1 > (Debian)) > id 14WTtk-00007O-00 > for >; Fri, 23 Feb 2001 20:53:24 > -0500 Received: from nymail.ny.babcockbrown.com (localhost > [127.0.0.1]) > by tiburon.babcockbrown.com (8.9.3+Sun/8.9.3) with ESMTP id > RAA24584 for >; Fri, 23 Feb 2001 17:59:29 > +0800 (GMT) Received: by nymail.ny.babcockbrown.com with Internet Mail > Service (5.5.2653.19) > id ; Fri, 23 Feb 2001 21:02:01 -0500 > Message-ID: > <970180E1A64FD2118F730008C71EA14E0165D1A4 at nymail.ny.babcockbrown.com > n.com> > From: George Warnagiris > > To: "'rt at astoria.ny.babcockbrown.com'" > Subject: I can't hear you I > have a banana in my ear Date: Fri, 23 Feb 2001 21:02:01 -0500 > MIME-Version: 1.0 > X-Mailer: Internet Mail Service (5.5.2653.19) > Content-Type: text/plain; > charset="iso-8859-1" > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From Paul.Jacobs at Foreshore.net Mon Feb 26 04:48:37 2001 From: Paul.Jacobs at Foreshore.net (PaulJ@Foreshore.net) Date: Mon, 26 Feb 2001 09:48:37 -0000 Subject: [rt-users] Error Query Message-ID: Has anybody experienced the attached error, or is there any documentation on what to do to resolve the issue? Thanks & regards Paul Jacobs Technical Account Manager Foreshore - The Internet Data Centre Email: paulj at foreshore.net mailto:paulj at foreshore.net>> Mobile: 07797 722 481 Telephone: 01534 633 633 Fax: 01534 633 644 *************************************************************************************** Any views expressed in this message are those of the individual sender, except where the sender states them to be the views of Foreshore Limited. This e-mail is intended only for the individual or entity to which it is addressed and contains information that is private and confidential. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying is strictly prohibited. If you have received this e-mail in error please delete it immediately and advise us by return e-mail to hostmaster at foreshore.net From jdfalk at mail-abuse.org Mon Feb 26 13:42:49 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Mon, 26 Feb 2001 10:42:49 -0800 Subject: [rt-users] Request Status In-Reply-To: <3A9A236F.70B6F94A@kuehne-nagel.com>; from frank.rutzen@kuehne-nagel.com on Mon, Feb 26, 2001 at 10:35:43AM +0100 References: <3A8AB734.A590F31A@obsidian.com> <3A9A236F.70B6F94A@kuehne-nagel.com> Message-ID: <20010226104249.G65102@mail-abuse.org> On 02/26/01, HAM MI-L FR wrote: > i am looking for the possibility of increase the number of > status types for a request. Is there a table where i can modify this. > (Want to add "waiting for input") Isn't that what most people use "stalled" for? I know I do. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From Ashwin.Kutty at Dal.Ca Mon Feb 26 13:46:49 2001 From: Ashwin.Kutty at Dal.Ca (Ashwin Kutty) Date: Mon, 26 Feb 2001 14:46:49 -0400 Subject: [rt-users] RT Install.. Message-ID: <3A9AA499.A7473AF5@Dal.Ca> Hi, I have RT installed, I think "successfully".. Now, this is the thing.. I have an email address setup on my linux box already from before.. What I need to do is, get all the email sent to that address tracked by rt.. Now, I thought by creating the queue and the user with the appropriate email address it should work fine, but in vain.. I have restarted apache, sendmail etc. to make sure all the new conf files are being taken into affect.. I have MySQL 3.23.24-beta running right now.. Any clues? Thanks.. From jesse at fsck.com Mon Feb 26 15:11:52 2001 From: jesse at fsck.com (Jesse) Date: Mon, 26 Feb 2001 15:11:52 -0500 Subject: [rt-users] rt2 features? In-Reply-To: <0102261032050Y.00706@pc154.shcorp.com>; from kurt@shcorp.shcorp.com on Mon, Feb 26, 2001 at 09:29:42AM -0500 References: <20010224022116.C21884@pallas.fsck.com> <0102261032050Y.00706@pc154.shcorp.com> Message-ID: <20010226151152.Y4621@pallas.fsck.com> On Mon, Feb 26, 2001 at 09:29:42AM -0500, Kurt Yoder wrote: > I don't mind if you send it to rt-devel; I've clarified some of the stuff > below as well as asking more questions (sorry). > > rt2 lets you link tickets. you can do what you want with > > a little bit of UI > > is the UI customization part of rt2 only? if also part of rt1, are there any > docs? It's only part of RT2. > are links also only part of 2? Links are new in RT2 > hmm... I was thinking along the lines of: > each relative priority gets a unique "container" > each "container" has one or more tickets > each "container" has exactly one other container above it and one below it > (exception: lowest container has nothing below it, highest has nothing above it) > > to put one ticket in between two other tickets: > create a new container and put the new ticket in it > container below new container changes "above" pointer to new container > new container changes "above" pointer to what container below it was pointing to > > to put one ticket in identical priority to another ticket: > add it to the same container as the other ticket I'm really not sure that there's much win of doing that over numerical priority. I also suspect that it would be a _lot_ more code and trouble than it's worth. > > > tightly linked to inventory management; include serial-number field > > > this way I'd be able to reference all tickets associated with a particular > > > machine > > > > probably 2.2 or 2.4 when someone writes an asset tracking system to tie things > > to. > > > > for now, you can create a RefersTo link for each ticket that "RefersTo asset://domain/ASSETID. then some simple config file hacking to tie to your asset trakcing sytem. what asset tracking system do you use? > > is RefersTo part of RT1? Nope. RefersTo is just a type of link. > Unfortunately I don't have asset tracking yet; has anyone else done this? What > do they use? > > > > more granular control of making changes to tickets & adding them > > > (is this the ACL?) > > > > ACLs do that. there now. > > Are there any docs/instrucs on how to use this? By 'there now' I actually meant that they were there now in RT2. Docs are still forthcoming. > > > > > > sort main view by area, priority > > > > 1.0 has that. > > Oops, I meant filter, not sort... RT2 can sort on thse things. > > > > > section "also look at these other issues in X area:" > > > > The related tickets links should handle that for you. > > Is this also only in RT2? Once again, this is just an application of the new Links system. > > > > > have links to other tickets in close-by areas > > > administrator defines "close-by" areas in relation to other areas > > > > I'm dubious about the utility of this. and I'm not sure how it would get implemented. can you give me a 'story' of how this would work? > > OK, I'm in an area club x (for us, I've defined the areas as club x, y, and z). > Club y is close by, and I just closed out what I had to do at club x. I'd like > to pop a reminder up saying "if you have time, also drop by club y and look at > these tickets". Then I'd show a list of all tickets at club y. Hrm. I'm not sure how I'd handle this. I'll think about it. > > > > > automatic re-activation of tickets from "stalled" status after > user-defined time > > > only administrator can stall tickets indefinitely > > > > > someone needs to write an "RT cron" tool to do this sort of thing. > > OK, how do I sign up? Grab RT2, install it and start fleshing out your requirements. bounce them to me before you start coding if you can and I'll give you my thoughts. > > > > I'd probably do this with a keywords select. (imagine being able to > > have as many 'area' selections as you need with their own names and list of > > options. per queue or global. that's keyword selects) > > only in rt2? > Yep > My apologies for the extra time/questions! Thanks... > no problem > Kurt > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 As I sit here alone looking at green text on a laptop in a mostly bare room listening to loud music wearing all black, I realize that that it is much less cool in real life :) --Richard Tibbetts From leejm at bwi.com Mon Feb 26 17:23:53 2001 From: leejm at bwi.com (Jeff Lee) Date: Mon, 26 Feb 2001 17:23:53 -0500 Subject: [rt-users] FW: Mail delivery failed: returning message to sen der In-Reply-To: <970180E1A64FD2118F730008C71EA14E0165D1B1@nymail.ny.babcockbrown.com>; from gwarnagiris@BabcockBrown.com on Mon, Feb 26, 2001 at 11:49:37AM -0500 References: <970180E1A64FD2118F730008C71EA14E0165D1B1@nymail.ny.babcockbrown.com> Message-ID: <20010226172353.C19756@mail.bwi.com> I've often found that running grep mail.info or mail.log often returns useful information. I don't know what the return of 69 means, but in the mail logs, a more useful error message may exist- for example, no permissions to execute that file, a problem I had when using smrsh with sendmail. Jeff Lee leejm at bwi.com Thus wrote George Warnagiris (gwarnagiris at BabcockBrown.com) [01.02.26 11:39]: > I've checked the permissions and owners on rt-mailgate and they appear to be > in order. rt-mailgate is an alias pointing to suid_wrapper. suid_wrapper > is owned by rt, group root and permissions ---s--x--x. > > Any advice would be greatly appreciated. > > George > > -----Original Message----- > From: George Warnagiris [mailto:gwarnagiris at BabcockBrown.com] > Sent: Monday, February 26, 2001 11:46 AM > To: 'frussell at tpg.com.au'; rt-users at lists.fsck.com > Subject: RE: [rt-users] FW: Mail delivery failed: returning message > to sen der > > Thanks, > > Yes, that's exactly what my RT alias looks like. In my mail logs, I'm > getting the same error as referenced below, "generated | > '/opt/rt/bin/rt-mailgate new_york comment': Child process of address_pipe > transport returned 69 (could mean service or program unavailable) from > command: '/opt/rt/bin/rt-mailgate new_york comment'" > > > > > -----Original Message----- > From: Frances Russell [mailto:frussell at tpg.com.au] > Sent: Friday, February 23, 2001 10:28 PM > To: rt-users at lists.fsck.com > Subject: Re: [rt-users] FW: Mail delivery failed: returning message > to sender > > What does your rt alias look like? It should be: > > rt: "|/opt/rt/bin/rt-mailgate new_york correspond" > > Frances > > On 23 Feb 01, at 21:10, George Warnagiris wrote: > > > Has anyone ever encountered this problem? (See below). It happens > > whenever I send mail to rt at my.domain. > > > > RT 1.0.4 > > Linux 2.2.17 > > Apache 1.3.9 > > Exim > > > > Thank you, > > George Warnagiris > > Network Administrator > > Babcock & Brown LP > > > > -----Original Message----- > > From: Mail Delivery System [mailto:Mailer-Daemon at BabcockBrown.com] > > Sent: Friday, > > February 23, 2001 8:53 PM To: gwarnagiris at BabcockBrown.com > > Subject: Mail delivery > failed: > > returning message to sender > > > > This message was created automatically by mail delivery software. A > > message that you sent could not be delivered to one or more of its > > recipients. The following address(es) failed: > > rt at astoria.ny.babcockbrown.com: > > > > generated | "/opt/rt/bin/rt-mailgate new_york comment": > > Child process of address_pipe transport returned 69 (could mean > > service or program unavailable) from command: > > "/opt/rt/bin/rt-mailgate new_york comment" > > ------ This is a copy of the message, including all the headers. > > ------ Return-path: > > Received: from > > [10.16.5.14] (helo=tiburon.babcockbrown.com) > > by astoria.ny.babcockbrown.com with esmtp (Exim 3.12 #1 > > (Debian)) > > id 14WTtk-00007O-00 > > for > >; Fri, 23 Feb 2001 20:53:24 > > -0500 Received: from nymail.ny.babcockbrown.com (localhost > > [127.0.0.1]) > > by tiburon.babcockbrown.com (8.9.3+Sun/8.9.3) with ESMTP id > > RAA24584 for > >; Fri, 23 Feb 2001 17:59:29 > > +0800 (GMT) Received: by nymail.ny.babcockbrown.com with Internet Mail > > Service (5.5.2653.19) > > id ; Fri, 23 Feb 2001 21:02:01 -0500 > > Message-ID: > > <970180E1A64FD2118F730008C71EA14E0165D1A4 at nymail.ny.babcockbrown.com > > > n.com> > From: George Warnagiris > > > > > To: "'rt at astoria.ny.babcockbrown.com'" > > Subject: I can't hear you I > > have a banana in my ear Date: Fri, 23 Feb 2001 21:02:01 -0500 > > MIME-Version: 1.0 > > X-Mailer: Internet Mail Service (5.5.2653.19) > > Content-Type: text/plain; > > charset="iso-8859-1" > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From ckolar at aurora.edu Tue Feb 27 12:34:47 2001 From: ckolar at aurora.edu (Christopher Kolar) Date: Tue, 27 Feb 2001 11:34:47 -0600 Subject: [rt-users] first install error, and using postfix? Message-ID: <5.0.2.1.2.20010227113039.0384efc0@mail.aurora.edu> Hi everyone. I just made my first RT installation (1.0.7) on a Mandrake Corporate Server 1.0.1. The main point of divergence from the install documents is that I am running postfix as my MTA. Things went mostly smoothly and I was able to add some users and queues using the web interface. I then encountered two problems. 1. When i tried to create a ticket by mailing the helpdesk address, it bounced the message. The mail error log showed that there was a problem with the sendmail options, so I went into config.pm and just commented the line out that had the sendmail options. 2. On try two i actually got a response back from the server, but it was not the response that I wanted: >Subject: [aurora.edu #] (_rt_system) RT Error: blackboard problem >Reply-To: Christopher Kolar via RT >From: Christopher Kolar via RT >To: ckolar at aurora.edu >X-Request-ID: >X-RT-Loop-Prevention: aurora.edu >X-Sender: ckolar at aurora.edu >Date: Tue, 27 Feb 2001 11:05:54 -0600 (CST) >Sender: nobody at astra.aurora.edu > >There has been an error: >There has been an error with your request: > >Your message is reproduced below: > > >I have a problem with blackboard. I am able to create and manipulate tickets through the web, and it is sending outgoing email notification normally. Any suggestions as to what I can do to get the incoming email interface to work would be much appreciated. Thanks, --chris -- /////\\\\\/////\\\\\ Christopher G. Kolar Director of Instructional Technology Aurora University, Aurora, Illinois ckolar at admin.aurora.edu -- www.aurora.edu/~ckolar [PGP Public Key ID: 0xC6492C72] From ckolar at aurora.edu Tue Feb 27 12:45:44 2001 From: ckolar at aurora.edu (Christopher Kolar) Date: Tue, 27 Feb 2001 11:45:44 -0600 Subject: [rt-users] first install error, and using postfix? In-Reply-To: <5.0.2.1.2.20010227113039.0384efc0@mail.aurora.edu> Message-ID: <5.0.2.1.2.20010227114415.037c0d98@mail.aurora.edu> At 11:34 AM 2/27/2001, I wrote: >Hi everyone. I just made my first RT installation (1.0.7) on a Mandrake >Corporate Server 1.0.1. The main point of divergence from the install >documents is that I am running postfix as my MTA. Things went mostly >smoothly and I was able to add some users and queues using the web >interface. I then encountered two problems. > >1. When i tried to create a ticket by mailing the helpdesk address, it >bounced the message. The mail error log showed that there was a problem >with the sendmail options, so I went into config.pm and just commented the >line out that had the sendmail options. Well, half of the problem has been solved. I spelled correspond with three Rs in my aliases file. I would still be interested in knowing about the postfix options for mailing stuff, but I am really happy that I can create new tickets via email. Thanks, --chris From nwc at visionics.com Tue Feb 27 14:02:15 2001 From: nwc at visionics.com (Nick Christopher) Date: Tue, 27 Feb 2001 14:02:15 -0500 Subject: [rt-users] Help - RT fails on RH 7 from DBI Message-ID: <3A9BF9B6.905E5ABA@visionics.com> I've a stock RH 7 box (perl 5.6.0) and I tried to installed RT 1.0.7. I've don it on older boxes. It's testdeps was happy. But I get the imfamous DBI line 182 error in apaches errors_log. I answered the questions in Bundle::Mysql correctly. What stumps me is that: perl -MCPAN -e shell install Bundle::DBI Fails!!! Nothing I can do will get the DBI module to install short of forcing it (which didn't help). I get various errors related to the proxy test and complaints about RPC::PlServer which also will not install unless forced though it gives very cryptic errors. Has anyone got RT working on RH 7 ? From ckolar at aurora.edu Tue Feb 27 15:13:56 2001 From: ckolar at aurora.edu (Christopher Kolar) Date: Tue, 27 Feb 2001 14:13:56 -0600 Subject: [rt-users] must user "root" exist for rt? Message-ID: <5.0.2.1.2.20010227141110.02091fe8@mail.aurora.edu> OK, my first RT system is up and running happily. Now that I have populated it with some admin users I was wondering if it is allowable (or suggested/discouraged) to remove the root user from rt? The main problem seems to be that root is an admin on all of my queues (and I can't remove it), so I am getting duplicate email notification (root on the server forwards to my personal account). Any lessons learned from experienced would be appreciated. --chris From jesse at fsck.com Tue Feb 27 15:17:11 2001 From: jesse at fsck.com (Jesse) Date: Tue, 27 Feb 2001 15:17:11 -0500 Subject: [rt-users] must user "root" exist for rt? In-Reply-To: <5.0.2.1.2.20010227141110.02091fe8@mail.aurora.edu>; from ckolar@aurora.edu on Tue, Feb 27, 2001 at 02:13:56PM -0600 References: <5.0.2.1.2.20010227141110.02091fe8@mail.aurora.edu> Message-ID: <20010227151711.P4621@pallas.fsck.com> Change root's email address to '' ;) but having the root account is useful so that root can perform actions within RT from the cli. On Tue, Feb 27, 2001 at 02:13:56PM -0600, Christopher Kolar wrote: > OK, my first RT system is up and running happily. Now that I have > populated it with some admin users I was wondering if it is allowable (or > suggested/discouraged) to remove the root user from rt? The main problem > seems to be that root is an admin on all of my queues (and I can't remove > it), so I am getting duplicate email notification (root on the server > forwards to my personal account). Any lessons learned from experienced > would be appreciated. > > --chris > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 And I'm told we do share some common rituals. Our "flame war" is apparently held in person in their land and called "project meeting". -Alan Cox [on "Suits"] From y.fitterer at ram.ac.uk Tue Feb 27 15:38:43 2001 From: y.fitterer at ram.ac.uk (Yan Fitterer) Date: Tue, 27 Feb 2001 20:38:43 -0000 Subject: [rt-users] rt newbie confused Message-ID: <3A9C1163.26339.27CA5EF@localhost> Just done an install - rtadmin doesnt run (see below) rt version 1.0.7 Perl version: 5.6.0 mysql version: 3.23.22 Linux 2.2.16-22smp Redhat 7.0 with updates rtadmin -queue create aqueue gives me: Mysql->connect(database=rt;host=localhost) failed: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) at /opt/rt/lib/rt/database.pm line 24 [connectdb] Database connect failed: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) Compilation failed in require at /opt/rt/lib/rt/database/admin.pm line 8. Compilation failed in require at /opt/rt/bin/rtmux.pl line 40. I can do a 'mysql -u root -p -h localhost rt' sucessfully, and issue sql commands. Only sql error I can find is in /var/lib/mysql/host.err : 010227 21:34:25 mysqld started 010227 21:34:25 /usr/libexec/mysqld: Can't create/write to file '/var/run/mysqld.pid' (Errcode: 13) /usr/libexec/mysqld: ready for connections I'm a complete martian with mysql - so I don't know if the above is relevant. Anybody run into something similar? Maybe my perl-sql modules don't work properly? Not quite sure how to check version there. Any clues? Thanks Yan PS - I did look for list archives, but failed to find them if they do exist! -- Yan Fitterer IT Manager, Royal Academy of Music E-mail : y.fitterer at ram.ac.uk Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 From jesse at fsck.com Tue Feb 27 15:57:27 2001 From: jesse at fsck.com (Jesse) Date: Tue, 27 Feb 2001 15:57:27 -0500 Subject: [rt-users] rt newbie confused In-Reply-To: <3A9C1163.26339.27CA5EF@localhost>; from y.fitterer@ram.ac.uk on Tue, Feb 27, 2001 at 08:38:43PM -0000 References: <3A9C1163.26339.27CA5EF@localhost> Message-ID: <20010227155727.Q4621@pallas.fsck.com> http://lists.fsck.com/search.html This has been answered a couple of times. On Tue, Feb 27, 2001 at 08:38:43PM -0000, Yan Fitterer wrote: > Just done an install - rtadmin doesnt run (see below) > > rt version 1.0.7 > Perl version: 5.6.0 > mysql version: 3.23.22 > Linux 2.2.16-22smp > Redhat 7.0 with updates > > rtadmin -queue create aqueue > gives me: > Mysql->connect(database=rt;host=localhost) failed: Can't connect to local MySQL > server through socket '/var/lib/mysql/mysql.sock' (111) at > /opt/rt/lib/rt/database.pm line 24 > [connectdb] Database connect failed: Can't connect to local MySQL server > through socket '/var/lib/mysql/mysql.sock' (111) > Compilation failed in require at /opt/rt/lib/rt/database/admin.pm line 8. > Compilation failed in require at /opt/rt/bin/rtmux.pl line 40. > > I can do a 'mysql -u root -p -h localhost rt' sucessfully, and issue sql > commands. Only sql error I can find is in /var/lib/mysql/host.err : > 010227 21:34:25 mysqld started > 010227 21:34:25 /usr/libexec/mysqld: Can't create/write to file > '/var/run/mysqld.pid' (Errcode: 13) > /usr/libexec/mysqld: ready for connections > > I'm a complete martian with mysql - so I don't know if the above is relevant. > > Anybody run into something similar? Maybe my perl-sql modules don't work > properly? Not quite sure how to check version there. > > Any clues? > Thanks > Yan > PS - I did look for list archives, but failed to find them if they do exist! > > -- > Yan Fitterer > IT Manager, Royal Academy of Music > E-mail : y.fitterer at ram.ac.uk > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "It's buried in the desert, got sand in it, melts Nazis. You know, the Ark of the Covenant" -- siva From y.fitterer at ram.ac.uk Tue Feb 27 16:00:06 2001 From: y.fitterer at ram.ac.uk (Yan Fitterer) Date: Tue, 27 Feb 2001 21:00:06 -0000 Subject: [rt-users] rt newbie confused [now sorted] In-Reply-To: <3A9C1163.26339.27CA5EF@localhost> Message-ID: <3A9C1646.26189.28FBC73@localhost> Apologies folks - found the problem: drwx------ 5 mysql mysql 4096 Feb 27 21:37 /var/lib/mysql Silly permissions if you ask me! I'm sure it's a "good thing" for some reason unknown to me! but for the time being, I've changed the perms to 755. Works a charm. About to start sorting out requests! Brilliant tool Well done Jesse! Yan ---- On 27 Feb 2001, at 20:38, Yan Fitterer wrote: ---- > Just done an install - rtadmin doesnt run (see below) > > rt version 1.0.7 > Perl version: 5.6.0 > mysql version: 3.23.22 > Linux 2.2.16-22smp > Redhat 7.0 with updates > > rtadmin -queue create aqueue > gives me: > Mysql->connect(database=rt;host=localhost) failed: Can't connect to local MySQL > server through socket '/var/lib/mysql/mysql.sock' (111) at > /opt/rt/lib/rt/database.pm line 24 [connectdb] Database connect failed: Can't > connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111) > Compilation failed in require at /opt/rt/lib/rt/database/admin.pm line 8. > Compilation failed in require at /opt/rt/bin/rtmux.pl line 40. > > I can do a 'mysql -u root -p -h localhost rt' sucessfully, and issue sql > commands. Only sql error I can find is in /var/lib/mysql/host.err : > 010227 21:34:25 mysqld started > 010227 21:34:25 /usr/libexec/mysqld: Can't create/write to file > '/var/run/mysqld.pid' (Errcode: 13) > /usr/libexec/mysqld: ready for connections > > I'm a complete martian with mysql - so I don't know if the above is relevant. > > Anybody run into something similar? Maybe my perl-sql modules don't work > properly? Not quite sure how to check version there. > > Any clues? > Thanks > Yan > PS - I did look for list archives, but failed to find them if they do exist! > > -- > Yan Fitterer > IT Manager, Royal Academy of Music > E-mail : y.fitterer at ram.ac.uk > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Yan Fitterer IT Manager, Royal Academy of Music E-mail : y.fitterer at ram.ac.uk Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364 From jdfalk at mail-abuse.org Tue Feb 27 17:36:59 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Tue, 27 Feb 2001 14:36:59 -0800 Subject: [rt-users] RT Install.. In-Reply-To: <3A9AA499.A7473AF5@Dal.Ca>; from Ashwin.Kutty@Dal.Ca on Mon, Feb 26, 2001 at 02:46:49PM -0400 References: <3A9AA499.A7473AF5@Dal.Ca> Message-ID: <20010227143659.C75072@mail-abuse.org> On 02/26/01, Ashwin Kutty wrote: > I have RT installed, I think "successfully".. Now, this is the thing.. I > have an email address setup on my linux box already from before.. What I > need to do is, get all the email sent to that address tracked by rt.. > Now, I thought by creating the queue and the user with the appropriate > email address it should work fine, but in vain.. I have restarted > apache, sendmail etc. to make sure all the new conf files are being > taken into affect.. I have MySQL 3.23.24-beta running right now.. What does your /etc/aliases file contain in regards to RT? -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From jdfalk at mail-abuse.org Tue Feb 27 17:37:47 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Tue, 27 Feb 2001 14:37:47 -0800 Subject: [rt-users] FW: Mail delivery failed: returning message to sen der In-Reply-To: <20010226172353.C19756@mail.bwi.com>; from leejm@bwi.com on Mon, Feb 26, 2001 at 05:23:53PM -0500 References: <970180E1A64FD2118F730008C71EA14E0165D1B1@nymail.ny.babcockbrown.com> <20010226172353.C19756@mail.bwi.com> Message-ID: <20010227143747.D75072@mail-abuse.org> On 02/26/01, Jeff Lee wrote: > I've often found that running grep mail.info or mail.log > often returns useful information. I don't know what the return of 69 means, > but in the mail logs, a more useful error message may exist- for example, no > permissions to execute that file, a problem I had when using smrsh with > sendmail. EX_UNAVAILABLE (69) A service is unavailable. This can occur if a sup- port program or file does not exist. This can also be used as a catchall message when something you wanted to do doesn't work, but you don't know why. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From akutty at is.dal.ca Tue Feb 27 18:37:03 2001 From: akutty at is.dal.ca (Ashwin Kutty) Date: Tue, 27 Feb 2001 19:37:03 -0400 (AST) Subject: [rt-users] RT Install.. In-Reply-To: <20010227143659.C75072@mail-abuse.org> Message-ID: > > I have RT installed, I think "successfully".. Now, this is the thing.. I > > have an email address setup on my linux box already from before.. What I > > need to do is, get all the email sent to that address tracked by rt.. > > Now, I thought by creating the queue and the user with the appropriate > > email address it should work fine, but in vain.. I have restarted > > apache, sendmail etc. to make sure all the new conf files are being > > taken into affect.. I have MySQL 3.23.24-beta running right now.. > > What does your /etc/aliases file contain in regards to RT? It has.. rt: |"/opt/rt/bin/rt-mailgate systems correspond" rt-action: |"/opt/rt/bin/rt-mailgate systems action" From gwarnagiris at BabcockBrown.com Tue Feb 27 20:23:08 2001 From: gwarnagiris at BabcockBrown.com (George Warnagiris) Date: Tue, 27 Feb 2001 20:23:08 -0500 Subject: [rt-users] FW: Mail delivery failed: returning message to sen der Message-ID: <970180E1A64FD2118F730008C71EA14E0165D1CC@nymail.ny.babcockbrown.com> Thanks J.D., I've guessed that this is not an Exim problem. Mail seems to be flowing fine. Unfortunately, there is not a clear error logged in the mail logs or Apache logs. I think this is a problem with suid_wrapper. Any other ideas? George PS - Here's a copy of ls -l for /opt/rt/bin dr-xr-xr-x 2 root root 4096 Feb 23 20:50 cgi lrwxrwxrwx 1 root root 24 Feb 23 20:50 rt -> /opt/rt/bin/suid_wrapper lrwxrwxrwx 1 root root 24 Feb 23 20:50 rt-mailgate -> /opt/rt/bin/suid_wrapper lrwxrwxrwx 1 root root 24 Feb 23 20:50 rtadmin -> /opt/rt/bin/suid_wrapper -rwxr-xr-x 1 root root 2084 Feb 27 19:13 rtmux.pl -r-xr-xr-x 1 root root 2166 May 9 1999 rtmux.pl.orig lrwxrwxrwx 1 root root 24 Feb 23 20:50 rtq -> /opt/rt/bin/suid_wrapper -r--r--r-- 1 root root 31087 Feb 5 12:48 rtreports.gz dr-xr-xr-x 2 root root 4096 Feb 6 11:57 rtstats2 -r--r--r-- 1 root root 30720 Feb 6 11:23 rtstats2.tar -r--r--r-- 1 root root 6154 Feb 6 11:19 rtstats2_tar.tar ---s--x--x 3 rt root 5835 Feb 23 20:50 suid_wrapper -----Original Message----- From: J.D. Falk [mailto:jdfalk at mail-abuse.org] Sent: Tuesday, February 27, 2001 5:38 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] FW: Mail delivery failed: returning message to sen der On 02/26/01, Jeff Lee wrote: > I've often found that running grep mail.info or mail.log > often returns useful information. I don't know what the return of 69 means, > but in the mail logs, a more useful error message may exist- for example, no > permissions to execute that file, a problem I had when using smrsh with > sendmail. EX_UNAVAILABLE (69) A service is unavailable. This can occur if a sup- port program or file does not exist. This can also be used as a catchall message when something you wanted to do doesn't work, but you don't know why. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From okrouhly at civ.zcu.cz Wed Feb 28 05:03:04 2001 From: okrouhly at civ.zcu.cz (Jan Okrouhly) Date: Wed, 28 Feb 2001 10:03:04 +0000 (GMT) Subject: [rt-users] must user "root" exist for rt? In-Reply-To: <20010227151711.P4621@pallas.fsck.com> Message-ID: On Tue, 27 Feb 2001, Jesse wrote: > Change root's email address to '' ;) but having the root account is useful > so that root can perform actions within RT from the cli. Nod. But user root really needn't to exist - We use about three instances of RT with more than 2 years w/o "root" account. ...After install just log in as root, make an rt-admin account with Admin RT check box marked (empty e-mail address as written above) and log off. Log in as the new rt-admin and you could delete the "root". CLI is accessible to you just after creation an UNIX account rt-admin - to use it, you have to do "su rt-admin", so given RT instance is a little protected against possible mistake of real "root". > > On Tue, Feb 27, 2001 at 02:13:56PM -0600, Christopher Kolar wrote: > > OK, my first RT system is up and running happily. Now that I have > > populated it with some admin users I was wondering if it is allowable (or > > suggested/discouraged) to remove the root user from rt? The main problem > > seems to be that root is an admin on all of my queues (and I can't remove > > it), so I am getting duplicate email notification (root on the server > > forwards to my personal account). Any lessons learned from experienced > > would be appreciated. > > > > --chris > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > And I'm told we do share some common rituals. Our "flame war" is apparently > held in person in their land and called "project meeting". > -Alan Cox [on "Suits"] > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > Jan Okrouhly ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz--- Laboratory for Computer Science | phone: (420 19) 7491588 University of West Bohemia | location: Univerzitni 22 Americka 42, 306 14 Pilsen, Czech Republic | room: UI404 ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU- From del at obsidian.com Wed Feb 28 10:56:57 2001 From: del at obsidian.com (D.Lewis) Date: Wed, 28 Feb 2001 10:56:57 -0500 Subject: [rt-users] viewing multiple queues Message-ID: <3A9D1FC9.416E4876@obsidian.com> Greetings, is there a way of viewing multiple queue at the same time? For example, if I have a total of 8 queues and wanted to view the first 3 at the same time. donnie From grant at pico.apple.com Wed Feb 28 12:01:00 2001 From: grant at pico.apple.com (Grant Miller) Date: Wed, 28 Feb 2001 09:01:00 -0800 Subject: [rt-users] Replying to email from outside of RT Message-ID: <20010228090100.B27273@pico.apple.com> I have run into a interesting situation in Request Tracker and was wondering if this is a bug or something that Request Tracker doesn't support. Here's what happens: 1. Requestor emails in a problem, creates a new request. 2. A RT user takes the ticket and uses the "Reply" function in RT to send email back to the requestor. 3. The requestor gets the reply in email and responds to it. 4. The owner of the ticket gets the response from the requestor in email. [1] 5. The owner replys to the email they get from RT that has the requestors response in it from their email program (not RT). 6. This message goes back to RT, but is not sent to the requestor. Should Request Tracker send mail back to the requestor in step #5, #6? I know that I should probably just use the RT interface for sending all correspondence, but when you get correspondence from the requestor in email, it is much easier to reply right there. -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services [1]: The queue is setup with Owner: Send email notification of each transaction Queue Members: Send copies of all correspondence Requestors: Send email notifications of each transaction From jdfalk at mail-abuse.org Wed Feb 28 12:57:54 2001 From: jdfalk at mail-abuse.org (J.D. Falk) Date: Wed, 28 Feb 2001 09:57:54 -0800 Subject: [rt-users] Replying to email from outside of RT In-Reply-To: <20010228090100.B27273@pico.apple.com>; from grant@pico.apple.com on Wed, Feb 28, 2001 at 09:01:00AM -0800 References: <20010228090100.B27273@pico.apple.com> Message-ID: <20010228095754.B42053@mail-abuse.org> On 02/28/01, Grant Miller wrote: > 5. The owner replys to the email they get from RT that has the requestors > response in it from their email program (not RT). > > 6. This message goes back to RT, but is not sent to the requestor. > > > Should Request Tracker send mail back to the requestor in step #5, #6? In RT1, yes, that's the default -- I use it all the time. If the message bounced for some reason, though, RT won't know that -- but your logfiles would. With RT2 it's more configurable. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold From gwarnagiris at BabcockBrown.com Wed Feb 28 13:41:30 2001 From: gwarnagiris at BabcockBrown.com (George Warnagiris) Date: Wed, 28 Feb 2001 13:41:30 -0500 Subject: [rt-users] FW: Mail delivery failed: returning message to sen der Message-ID: <970180E1A64FD2118F730008C71EA14E0165D1E5@nymail.ny.babcockbrown.com> The purpose of this message is to update the mail list with the solution to this problem (see thread below). According to the Exim FAQ (http://www.exim.org/FAQ.html#SEC34): "I'm trying to get Exim to connect an alias to a pipe, but it always gives error code 69, with the comment "(could mean service or program unavailable)". A0033: If your alias entry looks like this: alias: |"/some/command some parameters" change it to look like this: alias: "|/some/command some parameters"" Sincere thanks to everyone who took some time to respond to or even read my query. Also, I have been wondering if there has been an effort to setup some kind of paid support for RT installations, ala LinuxCare? Just curious if there is a market for it. I know that our company would be willing to pay for some support. Thanks again, George -----Original Message----- From: George Warnagiris [mailto:gwarnagiris at BabcockBrown.com] Sent: Tuesday, February 27, 2001 8:23 PM To: 'J.D. Falk'; rt-users at lists.fsck.com Subject: RE: [rt-users] FW: Mail delivery failed: returning message to sen der Thanks J.D., I've guessed that this is not an Exim problem. Mail seems to be flowing fine. Unfortunately, there is not a clear error logged in the mail logs or Apache logs. I think this is a problem with suid_wrapper. Any other ideas? George PS - Here's a copy of ls -l for /opt/rt/bin dr-xr-xr-x 2 root root 4096 Feb 23 20:50 cgi lrwxrwxrwx 1 root root 24 Feb 23 20:50 rt -> /opt/rt/bin/suid_wrapper lrwxrwxrwx 1 root root 24 Feb 23 20:50 rt-mailgate -> /opt/rt/bin/suid_wrapper lrwxrwxrwx 1 root root 24 Feb 23 20:50 rtadmin -> /opt/rt/bin/suid_wrapper -rwxr-xr-x 1 root root 2084 Feb 27 19:13 rtmux.pl -r-xr-xr-x 1 root root 2166 May 9 1999 rtmux.pl.orig lrwxrwxrwx 1 root root 24 Feb 23 20:50 rtq -> /opt/rt/bin/suid_wrapper -r--r--r-- 1 root root 31087 Feb 5 12:48 rtreports.gz dr-xr-xr-x 2 root root 4096 Feb 6 11:57 rtstats2 -r--r--r-- 1 root root 30720 Feb 6 11:23 rtstats2.tar -r--r--r-- 1 root root 6154 Feb 6 11:19 rtstats2_tar.tar ---s--x--x 3 rt root 5835 Feb 23 20:50 suid_wrapper -----Original Message----- From: J.D. Falk [mailto:jdfalk at mail-abuse.org] Sent: Tuesday, February 27, 2001 5:38 PM To: rt-users at lists.fsck.com Subject: Re: [rt-users] FW: Mail delivery failed: returning message to sen der On 02/26/01, Jeff Lee wrote: > I've often found that running grep mail.info or mail.log > often returns useful information. I don't know what the return of 69 means, > but in the mail logs, a more useful error message may exist- for example, no > permissions to execute that file, a problem I had when using smrsh with > sendmail. EX_UNAVAILABLE (69) A service is unavailable. This can occur if a sup- port program or file does not exist. This can also be used as a catchall message when something you wanted to do doesn't work, but you don't know why. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From jesse at fsck.com Wed Feb 28 13:54:21 2001 From: jesse at fsck.com (Jesse) Date: Wed, 28 Feb 2001 13:54:21 -0500 Subject: [rt-users] Replying to email from outside of RT In-Reply-To: <20010228090100.B27273@pico.apple.com>; from grant@pico.apple.com on Wed, Feb 28, 2001 at 09:01:00AM -0800 References: <20010228090100.B27273@pico.apple.com> Message-ID: <20010228135421.E4621@pallas.fsck.com> On Wed, Feb 28, 2001 at 09:01:00AM -0800, Grant Miller wrote: > 4. The owner of the ticket gets the response from the requestor in email. [1] > > 5. The owner replys to the email they get from RT that has the requestors > response in it from their email program (not RT). > > 6. This message goes back to RT, but is not sent to the requestor. > > Should Request Tracker send mail back to the requestor in step #5, #6? That's the 'right' thing if they're sending to a 'comment' alias, but is flat out wrong if it's a 'correspond' alias. Any mail sent to a correspond alias should be forwarded to the requestor unless RT can determine that the mail came _from_ the requestor. > I know that I should probably just use the RT interface for sending all > correspondence, but when you get correspondence from the requestor in email, > it is much easier to reply right there. Actually, I prefer to work by mail when answering support mail.. But for bugs and projects, I use the web. > -Grant Miller grant at pico.apple.com -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 pretty soon we're going to HAVE to have hypertext mail! --Tim Berners Lee. (8 Jan 1993 on www-talk) From mir at suse.de Wed Feb 28 16:40:14 2001 From: mir at suse.de (Michael Radziej) Date: Wed, 28 Feb 2001 22:40:14 +0100 Subject: [rt-users] RT is great! Message-ID: <20010228224013.A3413@suse.de> Hey, just a big thank you: we've been using RT for our internal support for only about a week, after evaluating and tweaking it a little bit, and it's really great. Since some of us wanted to use their mail program and no web forms for sending out emails, we patched it so that when you take a request, you also get sent the most recent email of the request. And we also send correspondence to the request owner (if there is one). So, if you don't like web forms, you don't have to touch them at all :-) It works great for us and we're happy to retire a different not-so-well-loved commercial product. Ciao, Michael Radziej -- ============================================================================= Michael Radziej SuSE GmbH phone +49-911-74053-646 Interne EDV Deutschherrenstr. 15-29 fax +49-911-3206727 Michael.Radziej at suse.de 90443 N?rnberg, Germany web http://www.suse.de ============================================================================= Umsteiger von Microsoft Windows xx? Hast Du schon file://usr/doc/howto/de/DE-DOS-nach-Linux-HOWTO.txt gelesen? Auch file://usr/doc/Books/Linuxhandbuch.dvi ist zu empfehlen.