[rt-users] Alias Error

[Vincent Paglione]

Hello,

I have successfully installed RT, but I cannot successfully get the
program to receive e-mail.

The following line is in my /etc/aliases file:

support: "|/opt/rt/bin/rt-mailgate support"

Upon sending mail to support at domain.com from the server, I get this error
message:

"|/opt/rt/bin/rt-mailgate support"... Connecting to prog...
"|/opt/rt/bin/rt-mailgate support"... Service unavailable

Yet if I execute

"cat file |/opt/rt/bin/rt-mailgate support"

it will send that file to the program just fine and I can see it in the
ticket pool.

Anyone know what I am doing wrong?

--------------
Vince Paglione
vince at jtan.com