[rt-users] RT questions (status of RT2)

[Jesse]

On Fri, Feb 02, 2001 at 11:46:06AM +0100, Lorens Kockum wrote:
> > Big impediments to day-to-day use include the fact that merge
> > hasn't been implemented yet,
> 
> That's very probably a showstopper for me :-( Absence on
> incident merging is the major problem with the system we have
> today.  Can't supertickets and subtickets be used to work around
> that?

In cases where you're trying to do incident aggregation, this
works just great.  The issue is when a user screws up and 
submits a second ticket about the same problem...


> Gee, next you'll be saying people
> have expectations of you and of a project they haven't paid for
> ;-)
 
*laugh* That _never_ happens ;)


-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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