[rt-users] Mail module for RT

[D.Lewis]

You are correct..i just tested this feature!

thank you very much!!!

donnie

Brian Bonner wrote:

> its not a subject header, its telling it what to do with the message,
> correspond will make a ticket, or will add it to a existing ticket if
> there is one present.
>
> it will pass on the subject header set by RT or by the person submitting
> the ticket.
>
> Brian
>
> On Wed, 14 Feb 2001, D.Lewis wrote:
>
> > thanks for the quick replys...
> >
> > so the subject header will always be "correspond"....? any way to change
> > it...?
> >
> > donnie
> >
> >
> > Brian Bonner wrote:
> >
> > > Yes, that is what the alias is for, you can specify a particular email
> > > address or so to go to a particular queue within RT.  The email alias
> > > looks something like this:
> > >
> > > rt:     |"/opt/rt/bin/rt-mailgate general correspond"
> > >
> > > Where the "general" is the name of the queue, so if you wanted to make a
> > > queue for say... InsaneAdmins then you could do this:
> > >
> > > rtinsaneadmins |"/opt/rt/bin/rt-mailgate insaneadmins correspond"
> > >
> > > and that would go to the queue for insaneadmins..
> > >
> > > Brian
> > >
> > > On Wed, 14 Feb 2001, del wrote:
> > >
> > > > Greeings.
> > > >
> > > > I need to be able to somehow send mail to RT specifying the particular
> > > > queue and have it entered into RT ?
> > > >
> > > > Is this possible..? Easy/hard? A Perl module...?
> > > >
> > > > Any assistance would be appreciated.
> > > >
> > > >
> > > > donnie
> > > >
> > > >
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> > > >
> > >
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> >
> >