[rt-users] how to change the ticket serial number when i create on WEB UI

[Tapio Lehtonen]

WebRT numbers the requests sequentially. The numbers have to be unique
because they are the key fields for the records in the database. Things
break if you put a number of your own choosing to the ticket. 

I do not understand why you would want to change the number on a request
you are creating. What is the benefit?

If you want to merge to tickets together, that is done by clicking on
the serial number on the ticket, then you get to a window where you can
merge the ticket to another. 

gary wrote:
> 
>    Part 1.1.1Type: Plain Text (text/plain)

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Tapio Lehtonen                     tel: +358 9 4131 2206

Tellabs Oy                         fax: +358 9 4131 2030

Sinimäentie 6                      email: Tapio.Lehtonen at Tellabs.COM

FIN-02630 ESPOO                    URL  http://www.Tellabs.com/

Finland                            Senior Design Engineer

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