[rt-users] RT/BB integration?

[Ralph Angenendt]

arclight at jump.net wrote:
> Hi,
> 
> Has anyone tried routing alerts from Big Brother (www.bb4.com) 
> into RT? I don't want to hack too much on either RT or BB; I'd 
> rather have a filtration or conversion layer (vs code patches) so I 
> can upgrade RT and BB easily. My end goal is a somewhat free 
> and sensible 'NOC-in-a-box'.

Yes:

/opt/bb/etc/warnrules:

computer.letras.de;;conn disk msgs smtp;;0 6;*;netadm at letras.de ...

where netadm at letras.de is (/etc/mail/aliases on another box):

# netadm: BB-Alerts and stuff
netadm:      |"/opt/rt/bin/rt-mailgate netadm correspond"
netadm-action: |"/opt/rt/bin/rt-mailgate netadm action"

Works great, as there are three people monitoring this queue, so
when I get paged, I can take a look into RT and see, if someone else
is already working on this (or confirmed it as a false alarm).

Ralph
-- 
__________________________________________________________________________
Ralph Angenendt       | "Military justice is to justice what military
http://www.letras.de  |  music is to music"
ra at letras.de          |                -- Groucho Marx
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