[rt-users] ticket response via email

[Gary Young]

Could it be a space (or tab) in $rtname in /etc/config.pm, like the answer
below. I struggled with this for a long time until I look back in the
mailing list to find this answer.

> I've seen this one before.  I suspect that there's a space in $rtname in
> etc/config.pm, possibly at the end.
> 
> Jesse
> 
> On Fri, Jan 26, 2001 at 02:08:46PM -0600, Chris Fabri wrote:
>> I've just set up rt v1.0.6 on a solaris 2.6 box, and I'm running
>> into a peculiar problem.   Requests are being created without problems,
>> a response is generated to the submitter, and it shows up in the
>> queue when viewed via web page.   However, when a message is replied
>> to that includes the requisite RT mail tags, it doesn't add this
>> to the queue for that request, it generates a new request, with new
>> request # and everything.
>> 
>> ANy ideas what's going on?  I"m using qmail as the deliver agent,
>> perl version 5.004_04, mysql 10.8, 3.23.22-beta distro, with
>> the DBs on a different server, but same os.
>> 
>> Thanks.   chris


> From: "D.Lewis" <del at obsidian.com>
> Reply-To: del at obsidian.com
> Date: Thu, 22 Feb 2001 14:36:23 -0500
> To: rt-users <rt-users at lists.fsck.com>
> Subject: [rt-users] ticket response via email
> 
> Greetings,
> 
> Does anyone know of a way such that a new ticket is not created when a
> user responsd to an existing ticket via email...? I think that in
> responding to a ticket via email, most email clients place a Re:
> <Subject>
> in the subject header and rt thinks that it is a new ticket...there fore
> creating a new ticket and not using the original ticket number of the
> request...
> 
> thanks.
> donnie
> 
> 
> 
> 
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