[rt-users] FW: Mail delivery failed: returning message to sen der

[George Warnagiris]

The purpose of this message is to update the mail list with the solution to
this problem (see thread below).

According to the Exim FAQ (http://www.exim.org/FAQ.html#SEC34):

"I'm trying to get Exim to connect an alias to a pipe, but it always gives
error code 69, with the comment "(could mean service or program
unavailable)". 
A0033: If your alias entry looks like this: 
         alias:  |"/some/command some parameters"
change it to look like this: 
         alias:  "|/some/command some parameters""

Sincere thanks to everyone who took some time to respond to or even read my
query.

Also, I have been wondering if there has been an effort to setup some kind
of paid support for RT installations, ala LinuxCare?  Just curious if there
is a market for it.  I know that our company would be willing to pay for
some support.

Thanks again,
George


-----Original Message-----
From:	George Warnagiris [mailto:gwarnagiris at BabcockBrown.com]
Sent:	Tuesday, February 27, 2001 8:23 PM
To:	'J.D. Falk'; rt-users at lists.fsck.com
Subject:	RE: [rt-users] FW: Mail delivery failed: returning message
to sen der

Thanks J.D.,

I've guessed that this is not an Exim problem.  Mail seems to be flowing
fine.  Unfortunately, there is not a clear error logged in the mail logs or
Apache logs.  I think this is a problem with suid_wrapper.

Any other ideas?

George

PS - Here's a copy of ls -l for /opt/rt/bin

dr-xr-xr-x    2 root     root         4096 Feb 23 20:50 cgi
lrwxrwxrwx    1 root     root           24 Feb 23 20:50 rt ->
/opt/rt/bin/suid_wrapper
lrwxrwxrwx    1 root     root           24 Feb 23 20:50 rt-mailgate ->
/opt/rt/bin/suid_wrapper
lrwxrwxrwx    1 root     root           24 Feb 23 20:50 rtadmin ->
/opt/rt/bin/suid_wrapper
-rwxr-xr-x    1 root     root         2084 Feb 27 19:13 rtmux.pl
-r-xr-xr-x    1 root     root         2166 May  9  1999 rtmux.pl.orig
lrwxrwxrwx    1 root     root           24 Feb 23 20:50 rtq ->
/opt/rt/bin/suid_wrapper
-r--r--r--    1 root     root        31087 Feb  5 12:48 rtreports.gz
dr-xr-xr-x    2 root     root         4096 Feb  6 11:57 rtstats2
-r--r--r--    1 root     root        30720 Feb  6 11:23 rtstats2.tar
-r--r--r--    1 root     root         6154 Feb  6 11:19 rtstats2_tar.tar
---s--x--x    3 rt       root         5835 Feb 23 20:50 suid_wrapper

-----Original Message-----
From:	J.D. Falk [mailto:jdfalk at mail-abuse.org]
Sent:	Tuesday, February 27, 2001 5:38 PM
To:	rt-users at lists.fsck.com
Subject:	Re: [rt-users] FW: Mail delivery failed: returning message
to sen der

On 02/26/01, Jeff Lee <leejm at bwi.com> wrote: 

> I've often found that running grep <some part of mail> mail.info or
mail.log
> often returns useful information. I don't know what the return of 69
means,
> but in the mail logs, a more useful error message may exist- for example,
no
> permissions to execute that file, a problem I had when using smrsh with
> sendmail.

     EX_UNAVAILABLE (69)   A service is unavailable.  This can occur if a
sup-
                           port program or file does not exist.  This can
also
                           be used as a catchall message when something you
                           wanted to do doesn't work, but you don't know
why.

-- 
J.D. Falk                   "The Internet isn't just a publishing medium or
a
Product Manager                     medium for commerce, it's a social
medium."
Mail Abuse Prevention System LLC                       -- Howard Rheingold

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