[rt-users] permission to creat request

[temple at is.asu.edu]

I have installed the latest version of rt on a fresh RedHat 6.2.
I have created a queue called testq and a made myself a user and made that
user an admin of the queue.  I have also checked the 'Allow non-members to
create requests"  yet, I cannot submit e-mail to create a request from a
non-member or member account.  Both result in the e-mail response below.
I can submit  Mail commands to validate myself and cuase an action.  This
results in first an error message like the one below in the first e-mail
response from the system, then an email responding to the commands I sent.

For some reason rt sees everyone as a non-member and ignores the 'Allow
non-members' setting.

the alias seems to be correct:

testq:  |"/usr2/rt/bin/rt-mailgate general correspond"

The only thing I can think of is an install issue.  I installed
php4/mod-perl/mysql/mysql.pm/msql-mysql etc. from rpm.  Everything else is
working well and I can create requests via the web interface.

I have dug completely through the docs, and every one the rt mailling
lists.  I have found several requests for help on this or similar issues
going back to earlier versions of rt,but no solution. I have also seen
requests to add some notes on this problem to the FAQ, but the FAQ is not
updated.

Please advise.

-Temple

---------- Forwarded message ----------
Date: Sat, 6 Jan 2001 23:19:42 -0700
From: Request Tracker <rt at darma.is.asu.edu>
To: temple at is.asu.edu
Subject: [it-is #0] (_rt_system) RT Error: test

There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue. Either you're not a queue member or non-members aren't allowed to create requests in this queue.

Your message is reproduced below:

the test


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