ericg at cats.ucsc.edu
Tue Jan 16 14:52:39 EST 2001
>from the README:
>You'll need an alias like the following for action requests:
> rt-action: |"/path/to/rt/bin/rt-mailgate general action"
>What is an "action"... is there a list of choices?
"action" can be replaced by either "comment" or "correspond" in /etc/aliases.
An 'action' queue ignores any plain text in the incoming message (I
think you get an error). The subject line of the message *must*
reference an actual, existing case in the database. This is only
useful for using the "email command interface" of RT (the %RT
A 'comment' queue treats the plain text in the incoming message as a
comment, as if you had entered a new comment in the web interface. As
with 'action' arguments, the subject *must* reference an existing
case on which you are commenting.
A 'correspond' queue treats the plain text in the incoming message as
a reply (i.e., sends a message to the requestor as well as queue
members). If the subject line of the message does *not* reference an
case in the database, then a new case is created -- if allowed by the
queue -- using the information in the email (requestor is read from
the "From:" line, etc.).
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