[rt-users] How many aliases are needed?

[BWoods]

Hi,

I've got a (hopefully) simple question on setting up RT.  Per the README
file that comes with RT it reads:
an alias RT need to be set up in /etc/aliases as follows:

rt: /opt/rt/bin/rt-mailgate queue correspond

What exactly is supposed to go in place of the "queue" for that line?

Example:
I have two queues:  help & QA
I would like our end users to send an email to help at domainname.com and
developers to send qa at domainname.com to have a request created.  But it
doesn't seem to work.

Do I need to send the email to rt at domainname.com with "help" or "qa" in the
subject or body or do I need to add

help: /opt/rt/bin/rt-mailgate help correspond
qa:   /opt/rt/bin/rt-mailgate qa correspond

to /etc/aliases?


Is there some more examples available in the documentation I'm missing?


Thanks for any help!

Bert Woods
bwoods at fantasyent.com