[rt-users] RT questions

[Robert Boyd]

You might want to take a look at bugzilla (http://bugzilla.mozilla.org/), as
it sounds like
you're using rt for tracking bugs, and not in a helpdesck/crm application.

RT is great, but I wouldn't use it for tracking bugs.

As for each of your questions.  You might want to check out contributed code
at
http://www.fsck.com/pub/rt/contrib/

I don't recall whether any of the stats packages generated graphical output,
but it should be easy enough to do with GD.

Check out the stripmime contributed code in order to access customer
attachments.

I'm unsure whether you can attach files to emails to a customer, but my
initial thought is that this functionality doesn't exist yet.  Jesse, is it
on the TODO list?


-rob


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of sakou at jp.fujitsu.com
Sent: Wednesday, January 31, 2001 4:24 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT questions



Hi,

I have some question about RT.

1.Can you get a graphic chart?

2.Can you attach any type of file (ascii,binary) to a bug report?

3.Is it possible to add a new field to form of a bug report? (ex.
FREQUENCY,VERSION,,,)

Thanks

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users