From jesse at fsck.com  Sun Jul  1 00:10:54 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 1 Jul 2001 00:10:54 -0400
Subject: [rt-users] Problem with .qmail
In-Reply-To: <MFEJLLIKLPAJABGOKDOEKENCCDAA.davidu@everydns.net>; from davidu@everydns.net on Sat, Jun 30, 2001 at 05:43:56AM -0700
References: <MFEJLLIKLPAJABGOKDOEKENCCDAA.davidu@everydns.net>
Message-ID: <20010701001054.A13305@pallas.fsck.com>

Try TFM.  http://www.helgrim.com/rtdocs/article4.html#34



On Sat, Jun 30, 2001 at 05:43:56AM -0700, David U. wrote:
> Hi,
> 
> I got RT installed correctly but qmail doesn't seem to handle my entry in the
> .qmail-support file.
> 
> Here is the contents of /home/vpopmail/domains/everydns.net/.qmail-support:
> 
> |/opt/rt2/bin/rt-mailgate --queue general --action correspond
> 
> and here are the logs:
> 
> 2001-06-30 05:39:14.317930500 delivery 1694: deferral:
> Can't_locate_config.pm_in_ at INC_(@INC_contains:_/opt/rt2/etc_/opt/rt2/lib_/usr/lo
> cal/lib/perl5/5.6.0/i686-linux_/usr/local/lib/perl5/5.6.0_/usr/local/lib/perl5/s
> ite_perl/5.6.0/i686-linux_/usr/local/lib/perl5/site_perl/5.6.0_/usr/local/lib/pe
> rl5/site_perl_.)_at_/opt/rt2/lib/RT/Interface/Email.pm_line_81./BEGIN_failed--co
> mpilation_aborted_at_/opt/rt2/lib/RT/Interface/Email.pm_line_81./Compilation_fai
> led_in_require_at_/opt/rt2/bin/rt-mailgate_line_18./BEGIN_failed--compilation_ab
> orted_at_/opt/rt2/bin/rt-mailgate_line_18./
> 2001-06-30 05:39:14.317957500 status: local 0/10 remote 0/120
> 
> 
> Any ideas? I think someone had a similar issue a few days ago, but I'm not
> sure...there didn't seem to be a solution posted.
> 
> -davidu
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From rotman at inode.at  Sun Jul  1 06:49:15 2001
From: rotman at inode.at (robert rotman)
Date: Sun, 1 Jul 2001 12:49:15 +0200 (CEST)
Subject: [rt-users] Problems with Reply
Message-ID: <Pine.LNX.3.96.1010701123620.17938A-100000@oma.graz.inode.at>

Hi,

I've a problem with replying to tickets in rt2.
In the web-interface everything seems to be ok but no mail is sent
if i try to reply to requestors.
I granted all the rights to this user in all the queues.
  /tmp/rt.log.xxx says nothing and the senmail-log is emty.
  the autoreply works.


any suggestions where to start to debug?


Robert





From rotman at inode.at  Sun Jul  1 06:58:46 2001
From: rotman at inode.at (robert rotman)
Date: Sun, 1 Jul 2001 12:58:46 +0200 (CEST)
Subject: [rt-users] Re: Problems with Reply
In-Reply-To: <Pine.LNX.3.96.1010701123620.17938A-100000@oma.graz.inode.at>
Message-ID: <Pine.LNX.3.96.1010701125703.18486A-100000@oma.graz.inode.at>


Sorry for this posting...
I'v spent hours on this problem and 1 minute after i posted this i solved
the problem ;-))

On Sun, 1 Jul 2001, robert rotman wrote:

> 
> Hi,
> 
> I've a problem with replying to tickets in rt2.
> In the web-interface everything seems to be ok but no mail is sent
> if i try to reply to requestors.
> I granted all the rights to this user in all the queues.
>   /tmp/rt.log.xxx says nothing and the senmail-log is emty.
>   the autoreply works.
> 
> 
> any suggestions where to start to debug?
> 
> 
> Robert
> 




From derek at csolve.net  Mon Jul  2 10:46:47 2001
From: derek at csolve.net (Derek Buttineau)
Date: Mon, 2 Jul 2001 10:46:47 -0400
Subject: [rt-users] New Issue
References: <025b01c100e4$d3ada2c0$159ad0d8@csolve.net> <20010629180316.E13305@pallas.fsck.com>
Message-ID: <002401c10305$d4f30260$dc0e23cf@DerekButtineau>

Well does indeed look like sendmail is removing the setgid...

I set config.pm to be readable by other and it allowed the message to hit
the program.

Derek

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Derek Buttineau" <derek.buttineau at csolve.net>
Cc: <rt-users at lists.fsck.com>
Sent: Friday, June 29, 2001 6:03 PM
Subject: Re: [rt-users] New Issue


> Taht looks like rt-mailgate has lost it's setgid bit. or perhaps sendmail
clobbers it.
>
>
>
>
> On Fri, Jun 29, 2001 at 05:45:34PM -0400, Derek Buttineau wrote:
> > I've resolved the web page error that I was previously experiencing by
using the Apache::Cookie vs CGI::Cookie as described in a previous message..
> >
> > I however am now having an issue with the mailer gateway... using
sendmail 8.11.3 (standard on freebsd 4.3), it doesn't seem to find the
config.pm and ends up with this message:
> >
> >
> >
> >    ----- The following addresses had permanent fatal errors -----
> > "|/home/rt2/bin/rt-mailgate --queue support --action correspond"
> >     (reason: 2)
> >     (expanded from: rt)
> >
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc
/home/rt2/lib /usr/local/lib/perl5/5.6.1/i386-freebsd
/usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i386-freebsd
/usr/local/lib/perl5/site_perl/5.6.1
/usr/local/lib/perl5/site_perl/5.005/i386-freebsd
/usr/local/lib/perl5/site_perl/5.005 /usr/local/lib/perl5/site_perl .) at
/home/rt2/lib/RT/Interface/Email.pm line 81.
> > BEGIN failed--compilation aborted at /home/rt2/lib/RT/Interface/Email.pm
line 81.
> > Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
> > BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line 18.
> > 554 5.3.0 "|/home/rt2/bin/rt-mailgate --queue support --action
correspond"... unknown mailer error 2
> >
> >
> > Any notions?
> >
> > Thanks,
> >
> > Regards,
> >
> > Derek Buttineau
> > Internet Systems Administrator
> > Compu-SOLVE Internet Services
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E
\/\/A83
> all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
>




From derek at csolve.net  Mon Jul  2 15:24:06 2001
From: derek at csolve.net (Derek Buttineau)
Date: Mon, 2 Jul 2001 15:24:06 -0400
Subject: [rt-users] New Issue
Message-ID: <000901c1032c$90594b60$dc0e23cf@DerekButtineau>

Found a way to leave the config.pm file unreadable but still have it run...

I set the group on the config.pm and the rt-mailgate to be group daemon
which is the group that sendmail runs as and it seems to work as intended.

Derek

----- Original Message -----
From: "Derek Buttineau" <derek at csolve.net>
To: "Jesse" <jesse at fsck.com>; "Derek Buttineau" <derek.buttineau at csolve.net>
Cc: <rt-users at lists.fsck.com>
Sent: Monday, July 02, 2001 10:46 AM
Subject: Re: [rt-users] New Issue


> Well does indeed look like sendmail is removing the setgid...
>
> I set config.pm to be readable by other and it allowed the message to hit
> the program.
>
> Derek
>
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Derek Buttineau" <derek.buttineau at csolve.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Friday, June 29, 2001 6:03 PM
> Subject: Re: [rt-users] New Issue
>
>
> > Taht looks like rt-mailgate has lost it's setgid bit. or perhaps
sendmail
> clobbers it.
> >
> >
> >
> >
> > On Fri, Jun 29, 2001 at 05:45:34PM -0400, Derek Buttineau wrote:
> > > I've resolved the web page error that I was previously experiencing by
> using the Apache::Cookie vs CGI::Cookie as described in a previous
message..
> > >
> > > I however am now having an issue with the mailer gateway... using
> sendmail 8.11.3 (standard on freebsd 4.3), it doesn't seem to find the
> config.pm and ends up with this message:
> > >
> > >
> > >
> > >    ----- The following addresses had permanent fatal errors -----
> > > "|/home/rt2/bin/rt-mailgate --queue support --action correspond"
> > >     (reason: 2)
> > >     (expanded from: rt)
> > >
> > >    ----- Transcript of session follows -----
> > > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc
> /home/rt2/lib /usr/local/lib/perl5/5.6.1/i386-freebsd
> /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i386-freebsd
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl/5.005/i386-freebsd
> /usr/local/lib/perl5/site_perl/5.005 /usr/local/lib/perl5/site_perl .) at
> /home/rt2/lib/RT/Interface/Email.pm line 81.
> > > BEGIN failed--compilation aborted at
/home/rt2/lib/RT/Interface/Email.pm
> line 81.
> > > Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
> > > BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line
18.
> > > 554 5.3.0 "|/home/rt2/bin/rt-mailgate --queue support --action
> correspond"... unknown mailer error 2
> > >
> > >
> > > Any notions?
> > >
> > > Thanks,
> > >
> > > Regards,
> > >
> > > Derek Buttineau
> > > Internet Systems Administrator
> > > Compu-SOLVE Internet Services
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E
> \/\/A83
> > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
> >
>




From jesse at fsck.com  Sun Jul  1 17:05:45 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 1 Jul 2001 17:05:45 -0400
Subject: [rt-users] New Issue
In-Reply-To: <000901c1032c$90594b60$dc0e23cf@DerekButtineau>; from derek@csolve.net on Mon, Jul 02, 2001 at 03:24:06PM -0400
References: <000901c1032c$90594b60$dc0e23cf@DerekButtineau>
Message-ID: <20010701170545.J25181@pallas.fsck.com>

That will work. sort of.  It opens up the rather nasty security
hole that anything in group daemon has access to your RT database password.



On Mon, Jul 02, 2001 at 03:24:06PM -0400, Derek Buttineau wrote:
> Found a way to leave the config.pm file unreadable but still have it run...
> 
> I set the group on the config.pm and the rt-mailgate to be group daemon
> which is the group that sendmail runs as and it seems to work as intended.
> 
> Derek
> 
> ----- Original Message -----
> From: "Derek Buttineau" <derek at csolve.net>
> To: "Jesse" <jesse at fsck.com>; "Derek Buttineau" <derek.buttineau at csolve.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Monday, July 02, 2001 10:46 AM
> Subject: Re: [rt-users] New Issue
> 
> 
> > Well does indeed look like sendmail is removing the setgid...
> >
> > I set config.pm to be readable by other and it allowed the message to hit
> > the program.
> >
> > Derek
> >
> > ----- Original Message -----
> > From: "Jesse" <jesse at fsck.com>
> > To: "Derek Buttineau" <derek.buttineau at csolve.net>
> > Cc: <rt-users at lists.fsck.com>
> > Sent: Friday, June 29, 2001 6:03 PM
> > Subject: Re: [rt-users] New Issue
> >
> >
> > > Taht looks like rt-mailgate has lost it's setgid bit. or perhaps
> sendmail
> > clobbers it.
> > >
> > >
> > >
> > >
> > > On Fri, Jun 29, 2001 at 05:45:34PM -0400, Derek Buttineau wrote:
> > > > I've resolved the web page error that I was previously experiencing by
> > using the Apache::Cookie vs CGI::Cookie as described in a previous
> message..
> > > >
> > > > I however am now having an issue with the mailer gateway... using
> > sendmail 8.11.3 (standard on freebsd 4.3), it doesn't seem to find the
> > config.pm and ends up with this message:
> > > >
> > > >
> > > >
> > > >    ----- The following addresses had permanent fatal errors -----
> > > > "|/home/rt2/bin/rt-mailgate --queue support --action correspond"
> > > >     (reason: 2)
> > > >     (expanded from: rt)
> > > >
> > > >    ----- Transcript of session follows -----
> > > > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc
> > /home/rt2/lib /usr/local/lib/perl5/5.6.1/i386-freebsd
> > /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i386-freebsd
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl/5.005/i386-freebsd
> > /usr/local/lib/perl5/site_perl/5.005 /usr/local/lib/perl5/site_perl .) at
> > /home/rt2/lib/RT/Interface/Email.pm line 81.
> > > > BEGIN failed--compilation aborted at
> /home/rt2/lib/RT/Interface/Email.pm
> > line 81.
> > > > Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
> > > > BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line
> 18.
> > > > 554 5.3.0 "|/home/rt2/bin/rt-mailgate --queue support --action
> > correspond"... unknown mailer error 2
> > > >
> > > >
> > > > Any notions?
> > > >
> > > > Thanks,
> > > >
> > > > Regards,
> > > >
> > > > Derek Buttineau
> > > > Internet Systems Administrator
> > > > Compu-SOLVE Internet Services
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E
> > \/\/A83
> > > all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
> > >
> >
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From pdh at lineo.com  Sun Jul  1 18:05:12 2001
From: pdh at lineo.com (Phil Homewood)
Date: Mon, 2 Jul 2001 08:05:12 +1000
Subject: [rt-users] RT2 / sendmail error
In-Reply-To: <200106292105.f5TL53q31474@svr1.ministratrix.net>; from tarren@tarren.co.uk on Fri, Jun 29, 2001 at 10:05:14PM +0100
References: <200106292105.f5TL53q31474@svr1.ministratrix.net>
Message-ID: <20010702080512.O22709@bofh.internal.moreton.com.au>

Tarren wrote:
> I guess the important bit is "can't do setuid", but I don't know what to 
> do next. Any help is appreciated, 'cos the rest seems to be working just 
> fine.

chmod u+s /usr/bin/suidperl




From tarren at tarren.co.uk  Sun Jul  1 19:48:02 2001
From: tarren at tarren.co.uk (Tarren)
Date: Mon, 2 Jul 2001 00:48:02 +0100
Subject: [rt-users] RT2 / sendmail error
In-Reply-To: <20010702080512.O22709@bofh.internal.moreton.com.au>
Message-ID: <200107012347.f61Nldx29757@svr1.ministratrix.net>

On Sunday, July 1, 2001, at 11:05  pm, Phil Homewood wrote:

> Tarren wrote:
>> I guess the important bit is "can't do setuid", but I don't know what 
>> to
>> do next. Any help is appreciated, 'cos the rest seems to be working 
>> just
>> fine.
>
> chmod u+s /usr/bin/suidperl

Hi Phil,

Absolutely perfect! Thank you.
I've now got RT2 fully running as intended, import done from v1, and 
I've just got to say that I love it!

Regards,

Tarren.



From sanity at fretzel.net  Sun Jul  1 22:00:19 2001
From: sanity at fretzel.net (Sanity)
Date: Sun, 1 Jul 2001 21:00:19 -0500 (CDT)
Subject: [rt-users] Using CPAN
In-Reply-To: <Pine.LNX.4.33.0106290931580.2756-100000@tsiar>
Message-ID: <Pine.LNX.4.30.0107012057390.23883-100000@kilrathi.fretzel.net>

I just hit CTRL-C also when I saw the CPAN scripts start to download
perl5.6.1, it canceled the download and kept right on getting the rest of
the modules I needed.

On Fri, 29 Jun 2001 niltsiar at neo.rr.com wrote:

> If I remember correctly, I successfully avoided having CPAN build the new
> version of Perl by hitting CTRL-C when the Perl install started.  It might
> have been at the first configuration question, I'm not sure, it was a
> while ago.
>
>




From michael at thies.org  Mon Jul  2 06:33:09 2001
From: michael at thies.org (Michael Thies)
Date: Mon, 2 Jul 2001 12:33:09 +0200
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010627084945.O6253@pallas.fsck.com>; from jesse@fsck.com on Wed, Jun 27, 2001 at 08:49:45AM -0400
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com> <20010623235629.D4691@cephyr.cid.net> <20010625120941.A19549@cephyr.cid.net> <20010625090652.K5992@pallas.fsck.com> <20010627115542.D27594@cephyr.cid.net> <20010627084945.O6253@pallas.fsck.com>
Message-ID: <20010702123309.A3616@cephyr.cid.net>

Hi,

we just installed perl 5.6.1, and I still have this Problem. .-(
curiously the sessiondata-dir is owned by user 42 after a restart of apache.
and it has groupid of nogroup (group running apache).
sessiondata-dir has file in it (owned by nobody:nogroup).
Doing a logout, I'm back logged in, as the last user .-(


On Wed, Jun 27, 2001 at 08:49:45AM -0400, Jesse wrote:
> That _sounds_ like an issue with your WebRT/sessiondata directory not
> being properly writable or possibly your CGI::Cookie being out of date.

the dir ist now (for testin purposes) chmod 777, nothing helped.
And the CGI::Cookie is Version 1.18.


I don't get it .-(

Maybe anybody here, who could open my eyes again?

TiA
-- 
\o/
Michael Thies



From teo.dehesselle at uts.edu.au  Mon Jul  2 01:23:35 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Mon, 02 Jul 2001 15:23:35 +1000
Subject: [rt-users] Keywords / Forwarding / Control / LDAP
Message-ID: <3B400557.D42CEC36@uts.edu.au>

I've implemented rt 1.0.7 for a couple of units within the university, and
it's performing well. 

We're in the process of thinking about rt 2, and I have a few questions:

1) Can anyone explain what the purpose of keywords is?

2) The information office receives hundreds of emails a week, and many of
them must be forwarded onto the people responsible (who don't use RT). How
difficult would it be to have a 'forward' button which would present a
drop-down list of addresses, fwd the ticket on, and mark it as resolved?

Perl doesn't scare me, but I'd rather ask here first in case someone's
already done it. Any hints as to where would be the appropriate place to
put this code would also be appreciated.

3) As I mentioned, Several departments use RT, and at the moment I have
several seperate instances of RT installed. I'd much prefer to maintain
one single database, and still be able to delegate user account control to
the appropriate supervisors in the departments concerned, *without* them
being able to mess with the other queue's settings. Is this even remotely
possible?

4) We already have the entire university in an LDAP system - Has anyone
written something to provide LDAP authentication to RT (and/or importing
name,email etc from LDAP). Jesse said a long time ago that RT2 would be a
lot easier to add authentication methods to - if I code it myself, where
should I be looking ?

Thanks in advance.

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From jesse at fsck.com  Mon Jul  2 09:01:40 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 09:01:40 -0400
Subject: [rt-users] Keywords / Forwarding / Control / LDAP
In-Reply-To: <3B400557.D42CEC36@uts.edu.au>; from teo.dehesselle@uts.edu.au on Mon, Jul 02, 2001 at 03:23:35PM +1000
References: <3B400557.D42CEC36@uts.edu.au>
Message-ID: <20010702090140.T25181@pallas.fsck.com>



On Mon, Jul 02, 2001 at 03:23:35PM +1000, Teo de Hesselle wrote:
> 
> I've implemented rt 1.0.7 for a couple of units within the university, and
> it's performing well. 
> 
> We're in the process of thinking about rt 2, and I have a few questions:
> 
> 1) Can anyone explain what the purpose of keywords is?

Imagine if you could define multiple area pulldowns per queue, optionally be
able to select multiple values for some areas and could define areas
that apply to all queues.  That's Keywords.

> 
> 2) The information office receives hundreds of emails a week, and many of
> them must be forwarded onto the people responsible (who don't use RT). How
> difficult would it be to have a 'forward' button which would present a
> drop-down list of addresses, fwd the ticket on, and mark it as resolved?
> 
> Perl doesn't scare me, but I'd rather ask here first in case someone's
> already done it. Any hints as to where would be the appropriate place to
> put this code would also be appreciated.

It shouldn't be that hard to do, but I've not heard of anyone doing it
so far.  You'd actually probably want to be doing this directly 
to the web front end.  Take a look at webrt/Ticket/Display.html and
the components it calls.

> 
> 3) As I mentioned, Several departments use RT, and at the moment I have
> several seperate instances of RT installed. I'd much prefer to maintain
> one single database, and still be able to delegate user account control to
> the appropriate supervisors in the departments concerned, *without* them
> being able to mess with the other queue's settings. Is this even remotely
> possible?
>

The access control system is pretty flexible, but I'd need to know waht you mean by 'user account control' before I could give you a reasonable answer.

> 4) We already have the entire university in an LDAP system - Has anyone
> written something to provide LDAP authentication to RT (and/or importing
> name,email etc from LDAP). Jesse said a long time ago that RT2 would be a
> lot easier to add authentication methods to - if I code it myself, where
> should I be looking ?

Well, I haven't touched the importer, but for authentication, you might
want to look over the last week or two's list archives at http://lists.fsck.com 
People have been dealing with setting up 'External Authentication' which
would mean that you'd have to set up mod_ldap and then you'd bascially be 
done ;)



> Thanks in advance.
> 
> -- 
> T?o de Hesselle,                 | Diplomacy is about surviving until
> Unix Systems Administrator       | the next century.  Politics is 
>                                  | about surviving until Friday 
> University of Technology, Sydney | afternoon.        -- Yes, Minister
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From khera at kcilink.com  Mon Jul  2 09:27:41 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 2 Jul 2001 09:27:41 -0400
Subject: [rt-users] New Issue
In-Reply-To: <026d01c100e8$38cf31c0$159ad0d8@csolve.net>
References: <025b01c100e4$d3ada2c0$159ad0d8@csolve.net>
	<20010629180316.E13305@pallas.fsck.com>
	<026d01c100e8$38cf31c0$159ad0d8@csolve.net>
Message-ID: <15168.30413.78322.253425@onceler.kciLink.com>

>>>>> "DB" == Derek Buttineau <derek at csolve.net> writes:

DB> It may be that sendmail is clobbering it, I have the file permissions set
DB> with a setgid bit on it...

DB> -rwxr-sr-x  1 root  rt  15789 Jun 29 15:38 rt-mailgate

Yes, but it is a perl program, so suidperl needs to do the setgid for
you.  Is your suidperl properly configured?



From cgilmore at tivoli.com  Mon Jul  2 10:00:35 2001
From: cgilmore at tivoli.com (Christian Gilmore)
Date: Mon, 2 Jul 2001 09:00:35 -0500
Subject: [rt-users] Keywords / Forwarding / Control / LDAP
In-Reply-To: <3B400557.D42CEC36@uts.edu.au>
Message-ID: <000c01c102ff$5e0cd5a0$69285492@tivoli.com>

> 4) We already have the entire university in an LDAP system -
> Has anyone
> written something to provide LDAP authentication to RT
> (and/or importing
> name,email etc from LDAP). Jesse said a long time ago that
> RT2 would be a
> lot easier to add authentication methods to - if I code it
> myself, where
> should I be looking ?

I've already implemented LDAP with RT2. I'm still considering the
synchronization issues between incoming requests and what the requestor's
LDAP userid (or any attribute, really) would be. I would bet that within
two week's I'll submit a patch that cleanly handles insertion of
site-specific code for this problem with at least the one example I end up
using personally.

Try using Apache::AuthenLDAP and Apache::AuthzLDAP. I've written both of
these modules and have had great success with them within IBM. Also, you
might want to wrap Apache::AuthenCache and Apache::AuthzCache around them
for improved performance.

Regards,
Christian

-----------------
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group




From rt at theoesters.com  Mon Jul  2 17:37:09 2001
From: rt at theoesters.com (Phil Oester)
Date: Mon, 2 Jul 2001 14:37:09 -0700
Subject: [rt-users] correspondence problem
Message-ID: <000e01c1033f$333b6cc0$6400a8c0@phil2k>

I've recently installed rt 2.0, and almost everything is working fine.
Incoming mail is processed, and ends up in the appropriate queue, web
interface works, etc.

I just can't get the 'reply' feature to actually send the mail.  Sendmail is
properly configured on this server.  I don't see any debugging info in my
log directory which would point me to a solution for this.  Anybody know of
any gotchas?

-Phil

p.s. read faq, email archives




From tom.keeney at novuscg.com  Mon Jul  2 18:09:49 2001
From: tom.keeney at novuscg.com (Tom Keeney)
Date: Mon,  2 Jul 2001 17:09:49 -0500
Subject: [rt-users] Install Problems
Message-ID: <200107021709.AA2396258972@novuscg.com>

I am at the point in the RT install where I modify httpd.conf to recognize Apache::Mason.  I'm getting the following error when restarting Apache:

Syntax error on line 951 of /etc/apache/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/perl5/5.00503/sun4-solaris /usr/perl5/5.00503 /usr/perl5/site_perl/5.005/sun4-solaris /usr/perl5/site_perl/5.005 . /usr/apache/perl5/5.005/sun4-solaris) at (eval 3) line 3.

I'm a beginner at Perl, so please help me.  How do I modify @INC?  I've tried using PerlSetEnv in httpd.conf but it doesn't work.  I've also set PerlTaintCheck to "off". 

thanks,
Tom

I'm running solaris 2.8, Mysql, Perl 5.005



From teo.dehesselle at uts.edu.au  Mon Jul  2 18:28:12 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Tue, 03 Jul 2001 08:28:12 +1000
Subject: [rt-users] correspondence problem
References: <000e01c1033f$333b6cc0$6400a8c0@phil2k>
Message-ID: <3B40F57C.ED3C4881@uts.edu.au>

Phil Oester wrote:
> 
> I just can't get the 'reply' feature to actually send the mail.  Sendmail is

Have you added a script to actually send the response when a reply event
occurs ?

HTH.



From jesse at fsck.com  Mon Jul  2 18:37:55 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 18:37:55 -0400
Subject: [rt-users] correspondence problem
In-Reply-To: <000e01c1033f$333b6cc0$6400a8c0@phil2k>; from rt@theoesters.com on Mon, Jul 02, 2001 at 02:37:09PM -0700
References: <000e01c1033f$333b6cc0$6400a8c0@phil2k>
Message-ID: <20010702183755.Z25181@pallas.fsck.com>

What scrips have you set up for your queues?


On Mon, Jul 02, 2001 at 02:37:09PM -0700, Phil Oester wrote:
> I've recently installed rt 2.0, and almost everything is working fine.
> Incoming mail is processed, and ends up in the appropriate queue, web
> interface works, etc.
> 
> I just can't get the 'reply' feature to actually send the mail.  Sendmail is
> properly configured on this server.  I don't see any debugging info in my
> log directory which would point me to a solution for this.  Anybody know of
> any gotchas?
> 
> -Phil
> 
> p.s. read faq, email archives
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From rt at theoesters.com  Mon Jul  2 18:38:06 2001
From: rt at theoesters.com (Phil Oester)
Date: Mon, 2 Jul 2001 15:38:06 -0700
Subject: [rt-users] correspondence problem
In-Reply-To: <3B40F57C.ED3C4881@uts.edu.au>
Message-ID: <LAEOJKHJGOLOPJFMBEFEMECNEBAA.rt@theoesters.com>

When posting the original message, I had not, but about 5 minutes after
doing so, I figured that part out, and now have this:

  OnCorrespond NotifyRequestors Correspondence
  OnCreate AutoreplyToRequestors Autoreply

Now, at least, I get the following in the logfile:

RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond...
RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors

But as you can see, it says no recipients, and doesn't send anything.

-----Original Message-----
From: Teo de Hesselle [mailto:teo.dehesselle at uts.edu.au]
Sent: Monday, July 02, 2001 3:28 PM
To: Phil Oester
Cc: rt-users at fsck.com
Subject: Re: [rt-users] correspondence problem



Phil Oester wrote:
>
> I just can't get the 'reply' feature to actually send the mail.  Sendmail
is

Have you added a script to actually send the response when a reply event
occurs ?

HTH.





From jesse at fsck.com  Mon Jul  2 18:38:43 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 18:38:43 -0400
Subject: [rt-users] Install Problems
In-Reply-To: <200107021709.AA2396258972@novuscg.com>; from tom.keeney@novuscg.com on Mon, Jul 02, 2001 at 05:09:49PM -0500
References: <200107021709.AA2396258972@novuscg.com>
Message-ID: <20010702183843.B25181@pallas.fsck.com>

perl -MCPAN -e'install Apache::DBI' 

should do you.


On Mon, Jul 02, 2001 at 05:09:49PM -0500, Tom Keeney wrote:
> I am at the point in the RT install where I modify httpd.conf to recognize Apache::Mason.  I'm getting the following error when restarting Apache:
> 
> Syntax error on line 951 of /etc/apache/httpd.conf:
> Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/perl5/5.00503/sun4-solaris /usr/perl5/5.00503 /usr/perl5/site_perl/5.005/sun4-solaris /usr/perl5/site_perl/5.005 . /usr/apache/perl5/5.005/sun4-solaris) at (eval 3) line 3.
> 
> I'm a beginner at Perl, so please help me.  How do I modify @INC?  I've tried using PerlSetEnv in httpd.conf but it doesn't work.  I've also set PerlTaintCheck to "off". 
> 
> thanks,
> Tom
> 
> I'm running solaris 2.8, Mysql, Perl 5.005
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From greg at oreilly.com  Mon Jul  2 18:48:24 2001
From: greg at oreilly.com (Greg Dickerson)
Date: Mon, 2 Jul 2001 15:48:24 -0700
Subject: [rt-users] Install Problems
References: <200107021709.AA2396258972@novuscg.com>
Message-ID: <003601c10349$1a3680c0$bb6014ac@otter>

You don't have the Apache DBI module installed. If your running RT 2.0 RC3
you can run make testdeps in the rt source root and make fixdeps to install
any other modules you may be missing. This is all covered in the README
file.

You **Should** be able to run,

 perl -MCPAN -e'install Apache::DBI'

This will install the Apache DBI perl module.

Greg
------
Greg Dickerson
Support Manager
O'Reilly & Associates, Inc.
------
----- Original Message -----
From: "Tom Keeney" <tom.keeney at novuscg.com>
To: <rt-users at lists.fsck.com>
Sent: Monday, July 02, 2001 3:09 PM
Subject: [rt-users] Install Problems


> I am at the point in the RT install where I modify httpd.conf to recognize
Apache::Mason.  I'm getting the following error when restarting Apache:
>
> Syntax error on line 951 of /etc/apache/httpd.conf:
> Can't locate Apache/DBI.pm in @INC (@INC contains:
/usr/perl5/5.00503/sun4-solaris /usr/perl5/5.00503
/usr/perl5/site_perl/5.005/sun4-solaris /usr/perl5/site_perl/5.005 .
/usr/apache/perl5/5.005/sun4-solaris) at (eval 3) line 3.
>
> I'm a beginner at Perl, so please help me.  How do I modify @INC?  I've
tried using PerlSetEnv in httpd.conf but it doesn't work.  I've also set
PerlTaintCheck to "off".
>
> thanks,
> Tom
>
> I'm running solaris 2.8, Mysql, Perl 5.005
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From WBChmura at Ensign-BickfordInd.com  Mon Jul  2 15:22:32 2001
From: WBChmura at Ensign-BickfordInd.com (WBChmura at Ensign-BickfordInd.com)
Date: Mon, 2 Jul 2001 15:22:32 -0400
Subject: [rt-users] Can RT run without mod_perl?
Message-ID: <"H00000730158f165.0994101750.hp_em2*"@MHS>

Out of all the systems out there, this looks like it will fit our needs 
the best.  The problem is that I need to host it on a third party 
service that does not support mod_perl.   I assumed that it needed 
mod-perl for mason, and found out mason 'can' run without it (at a 
great performance loss).

Has anyone attempted this?  Or can someone definatively tell me it 
cannot be done?

I have a strong Perl background, so I can poke and prod it if need be!

Thanks

Bill


Bill Chmura
Ensign-Bickford Industries, Inc.
Information Technologies Department






From jesse at fsck.com  Mon Jul  2 18:47:13 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 18:47:13 -0400
Subject: [rt-users] correspondence problem
In-Reply-To: <LAEOJKHJGOLOPJFMBEFEMECNEBAA.rt@theoesters.com>; from rt@theoesters.com on Mon, Jul 02, 2001 at 03:38:06PM -0700
References: <3B40F57C.ED3C4881@uts.edu.au> <LAEOJKHJGOLOPJFMBEFEMECNEBAA.rt@theoesters.com>
Message-ID: <20010702184713.E25181@pallas.fsck.com>

I know this one will be in the faq when it gets updated (soon), but are you
taking into account that RT should never mail the person performing the
action? (It tries to be 'smart' aobut it)


On Mon, Jul 02, 2001 at 03:38:06PM -0700, Phil Oester wrote:
> When posting the original message, I had not, but about 5 minutes after
> doing so, I figured that part out, and now have this:
> 
>   OnCorrespond NotifyRequestors Correspondence
>   OnCreate AutoreplyToRequestors Autoreply
> 
> Now, at least, I get the following in the logfile:
> 
> RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond...
> RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
> RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
> RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors
> 
> But as you can see, it says no recipients, and doesn't send anything.
> 
> -----Original Message-----
> From: Teo de Hesselle [mailto:teo.dehesselle at uts.edu.au]
> Sent: Monday, July 02, 2001 3:28 PM
> To: Phil Oester
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] correspondence problem
> 
> 
> 
> Phil Oester wrote:
> >
> > I just can't get the 'reply' feature to actually send the mail.  Sendmail
> is
> 
> Have you added a script to actually send the response when a reply event
> occurs ?
> 
> HTH.
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From jesse at fsck.com  Mon Jul  2 19:01:38 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 19:01:38 -0400
Subject: [rt-users] Can RT run without mod_perl?
In-Reply-To: <"H00000730158f165.0994101750.hp_em2*"@MHS>; from WBChmura@Ensign-BickfordInd.com on Mon, Jul 02, 2001 at 03:22:32PM -0400
References: <"H00000730158f165.0994101750.hp_em2*"@MHS>
Message-ID: <20010702190138.F25181@pallas.fsck.com>

Well, the fastcgi handler is _mostly_ functional at this point. It has
more setgid issues than other frontends (go figure) and it can't properly
display non text attachments. but it's most of the way there.  if you're 
interested in working on it, that would be keen.  

(The fastcgi handler should run fine as a regular CGI as well, but will be
um. rather slow ;)

        Jesse

On Mon, Jul 02, 2001 at 03:22:32PM -0400, WBChmura at Ensign-BickfordInd.com wrote:
> 
> Out of all the systems out there, this looks like it will fit our needs 
> the best.  The problem is that I need to host it on a third party 
> service that does not support mod_perl.   I assumed that it needed 
> mod-perl for mason, and found out mason 'can' run without it (at a 
> great performance loss).
> 
> Has anyone attempted this?  Or can someone definatively tell me it 
> cannot be done?
> 
> I have a strong Perl background, so I can poke and prod it if need be!
> 
> Thanks
> 
> Bill
> 
> 
> Bill Chmura
> Ensign-Bickford Industries, Inc.
> Information Technologies Department
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From phil at theoesters.com  Mon Jul  2 19:12:05 2001
From: phil at theoesters.com (Phil Oester)
Date: Mon, 2 Jul 2001 16:12:05 -0700
Subject: [rt-users] correspondence problem
In-Reply-To: <20010702184713.E25181@pallas.fsck.com>
Message-ID: <LAEOJKHJGOLOPJFMBEFEIEDBEBAA.phil@theoesters.com>

Ok, turns out the mailer I was using to send tickets to the queue was
apparently sending bad header info, from which rt couldn't figure out who
the requestor was.  When I send from outlook, everything is perfect.

Thanks - Phil

p.s. the mailer is NetScanTools Pro 2000

-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Monday, July 02, 2001 3:47 PM
To: Phil Oester
Cc: rt-users at fsck.com
Subject: Re: [rt-users] correspondence problem


I know this one will be in the faq when it gets updated (soon), but are you
taking into account that RT should never mail the person performing the
action? (It tries to be 'smart' aobut it)


On Mon, Jul 02, 2001 at 03:38:06PM -0700, Phil Oester wrote:
> When posting the original message, I had not, but about 5 minutes after
> doing so, I figured that part out, and now have this:
>
>   OnCorrespond NotifyRequestors Correspondence
>   OnCreate AutoreplyToRequestors Autoreply
>
> Now, at least, I get the following in the logfile:
>
> RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond...
> RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
> RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
> RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors
>
> But as you can see, it says no recipients, and doesn't send anything.
>
> -----Original Message-----
> From: Teo de Hesselle [mailto:teo.dehesselle at uts.edu.au]
> Sent: Monday, July 02, 2001 3:28 PM
> To: Phil Oester
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] correspondence problem
>
>
>
> Phil Oester wrote:
> >
> > I just can't get the 'reply' feature to actually send the mail.
Sendmail
> is
>
> Have you added a script to actually send the response when a reply event
> occurs ?
>
> HTH.
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

--
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.





From rjohnson at tripwire.com  Mon Jul  2 19:15:22 2001
From: rjohnson at tripwire.com (Russ Johnson)
Date: Mon, 2 Jul 2001 16:15:22 -0700 
Subject: [rt-users] Japanese revisited
Message-ID: <1C64CE7BD3DD8C4EB8F6D4A8F2F526C9214E@postalfish.tripwire.com>

Hi RT users.

I'm still fighting with Kanji issues in RT 1.0.7. 

If someone sends a message into RT with Shift-JIS character set, it works
fine. 

However, if the sender uses ISO-2022-JP, everything is garbled. 

Since we can't very well control the character set our customers use when
sending messages, is there another solution?

Russ Johnson
Testlab Manager
Tripwire, Inc.




From rt at theoesters.com  Mon Jul  2 19:26:55 2001
From: rt at theoesters.com (Phil Oester)
Date: Mon, 2 Jul 2001 16:26:55 -0700
Subject: [rt-users] correspondence problem
In-Reply-To: <LAEOJKHJGOLOPJFMBEFEKEDCEBAA.rt@theoesters.com>
Message-ID: <LAEOJKHJGOLOPJFMBEFEKEDDEBAA.rt@theoesters.com>

Ok, turns out the mailer I was using to send tickets to the queue was
apparently sending bad header info, from which rt couldn't figure out who
the requestor was.  When I send from outlook, everything is perfect.

Thanks - Phil

p.s. the mailer is NetScanTools Pro 2000

-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Monday, July 02, 2001 3:38 PM
To: Phil Oester
Cc: rt-users at fsck.com
Subject: Re: [rt-users] correspondence problem


What scrips have you set up for your queues?


On Mon, Jul 02, 2001 at 02:37:09PM -0700, Phil Oester wrote:
> I've recently installed rt 2.0, and almost everything is working fine.
> Incoming mail is processed, and ends up in the appropriate queue, web
> interface works, etc.
>
> I just can't get the 'reply' feature to actually send the mail.  Sendmail
is
> properly configured on this server.  I don't see any debugging info in my
> log directory which would point me to a solution for this.  Anybody know
of
> any gotchas?
>
> -Phil
>
> p.s. read faq, email archives
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

--
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more
than 10 seconds continuously."
					-Nathan Mehl





From teo.dehesselle at uts.edu.au  Mon Jul  2 20:22:38 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Tue, 03 Jul 2001 10:22:38 +1000
Subject: [rt-users] Control
References: <3B400557.D42CEC36@uts.edu.au> <20010702090140.T25181@pallas.fsck.com>
Message-ID: <3B41104E.D04A6A07@uts.edu.au>

Jesse wrote:

> > 3) As I mentioned, Several departments use RT, and at the moment I have
> > several seperate instances of RT installed. I'd much prefer to maintain
> > one single database, and still be able to delegate user account control to
> > the appropriate supervisors in the departments concerned, *without* them
> > being able to mess with the other queue's settings. Is this even remotely
> > possible?
> >
> 
> The access control system is pretty flexible, but I'd need to know waht you mean by 'user account control' before I could give you a reasonable answer.

Quick example:

I set up two queues, "A" and "B". There are 2xN users, A1, A2... AN (and B
1..N).

There are also two managers, M-A and M-B.

Managers A and B are from completely seperate departments. Each of them
manage 20-40 staff, some of which are full time, with a considerable
turnover of casuals.

What I'd like for Manager A to be able to create users, but restrict
Manager A and their spawn to queue A, and preferably have them unaware of
queue B's existence. Is it possible to grant 'Create User' access to an
account, but have it's access restricted to a subset of the creator's
priveliges.

I hope that's clear. Ideas? 

btw, thanks for the keywords explanation - I'll have a play with my shiny
new test install.

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From jesse at fsck.com  Mon Jul  2 22:46:48 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 22:46:48 -0400
Subject: [rt-users] Control
In-Reply-To: <3B41104E.D04A6A07@uts.edu.au>; from teo.dehesselle@uts.edu.au on Tue, Jul 03, 2001 at 10:22:38AM +1000
References: <3B400557.D42CEC36@uts.edu.au> <20010702090140.T25181@pallas.fsck.com> <3B41104E.D04A6A07@uts.edu.au>
Message-ID: <20010702224648.N25181@pallas.fsck.com>

Well, you can grant createuser to both managers and then only grant 
"AdminACL" to each manager for his respective queue. that should do
about what you want.

        -j


On Tue, Jul 03, 2001 at 10:22:38AM +1000, Teo de Hesselle wrote:
> Jesse wrote:
> 
> > > 3) As I mentioned, Several departments use RT, and at the moment I have
> > > several seperate instances of RT installed. I'd much prefer to maintain
> > > one single database, and still be able to delegate user account control to
> > > the appropriate supervisors in the departments concerned, *without* them
> > > being able to mess with the other queue's settings. Is this even remotely
> > > possible?
> > >
> > 
> > The access control system is pretty flexible, but I'd need to know waht you mean by 'user account control' before I could give you a reasonable answer.
> 
> Quick example:
> 
> I set up two queues, "A" and "B". There are 2xN users, A1, A2... AN (and B
> 1..N).
> 
> There are also two managers, M-A and M-B.
> 
> Managers A and B are from completely seperate departments. Each of them
> manage 20-40 staff, some of which are full time, with a considerable
> turnover of casuals.
> 
> What I'd like for Manager A to be able to create users, but restrict
> Manager A and their spawn to queue A, and preferably have them unaware of
> queue B's existence. Is it possible to grant 'Create User' access to an
> account, but have it's access restricted to a subset of the creator's
> priveliges.
> 
> I hope that's clear. Ideas? 
> 
> btw, thanks for the keywords explanation - I'll have a play with my shiny
> new test install.
> 
> -- 
> T?o de Hesselle,                 | Diplomacy is about surviving until
> Unix Systems Administrator       | the next century.  Politics is 
>                                  | about surviving until Friday 
> University of Technology, Sydney | afternoon.        -- Yes, Minister
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From jesse at fsck.com  Mon Jul  2 22:54:02 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 2 Jul 2001 22:54:02 -0400
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010702123309.A3616@cephyr.cid.net>; from michael@thies.org on Mon, Jul 02, 2001 at 12:33:09PM +0200
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com> <20010623235629.D4691@cephyr.cid.net> <20010625120941.A19549@cephyr.cid.net> <20010625090652.K5992@pallas.fsck.com> <20010627115542.D27594@cephyr.cid.net> <20010627084945.O6253@pallas.fsck.com> <20010702123309.A3616@cephyr.cid.net>
Message-ID: <20010702225402.O25181@pallas.fsck.com>

hrm. Try commenting out the chown lines in webmux.pl and chowning the directory
for sessiondata manually?


On Mon, Jul 02, 2001 at 12:33:09PM +0200, Michael Thies wrote:
> 
> Hi,
> 
> we just installed perl 5.6.1, and I still have this Problem. .-(
> curiously the sessiondata-dir is owned by user 42 after a restart of apache.
> and it has groupid of nogroup (group running apache).
> sessiondata-dir has file in it (owned by nobody:nogroup).
> Doing a logout, I'm back logged in, as the last user .-(
> 
> 
> On Wed, Jun 27, 2001 at 08:49:45AM -0400, Jesse wrote:
> > That _sounds_ like an issue with your WebRT/sessiondata directory not
> > being properly writable or possibly your CGI::Cookie being out of date.
> 
> the dir ist now (for testin purposes) chmod 777, nothing helped.
> And the CGI::Cookie is Version 1.18.
> 
> 
> I don't get it .-(
> 
> Maybe anybody here, who could open my eyes again?
> 
> TiA
> -- 
> \o/
> Michael Thies
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From teo.dehesselle at uts.edu.au  Tue Jul  3 00:16:49 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Tue, 03 Jul 2001 14:16:49 +1000
Subject: [rt-users] Control
References: <3B400557.D42CEC36@uts.edu.au> <20010702090140.T25181@pallas.fsck.com> <3B41104E.D04A6A07@uts.edu.au> <20010702224648.N25181@pallas.fsck.com>
Message-ID: <3B414731.A9B982A6@uts.edu.au>

Jesse wrote:
> 
> Well, you can grant createuser to both managers and then only grant
> "AdminACL" to each manager for his respective queue. that should do
> about what you want.
> 

Yipee!

Sincerely, Thank you.

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From teo.dehesselle at uts.edu.au  Tue Jul  3 01:48:54 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Tue, 03 Jul 2001 15:48:54 +1000
Subject: [rt-users] Control
References: <3B400557.D42CEC36@uts.edu.au> <20010702090140.T25181@pallas.fsck.com> <3B41104E.D04A6A07@uts.edu.au> <20010702224648.N25181@pallas.fsck.com>
Message-ID: <3B415CC6.7A7FFA37@uts.edu.au>

Jesse wrote:
> 
> Well, you can grant createuser to both managers and then only grant
> "AdminACL" to each manager for his respective queue. that should do
> about what you want.

Yes, this should work well. Since there's only 'AdminUsers', I've just
handed over control of the entire RT database by doing this - there is now
nothing stopping manager-A from hijacking manager-B or root's account by
simply changing the password.

Fortunately the managers are neither brave nor 31337 enough to try it.

Perhaps a future version would at least stop them from manipulating any
"Super-User" accounts? Or even allow account manipulation in the same
group only?



-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From jesse at fsck.com  Tue Jul  3 01:52:35 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 3 Jul 2001 01:52:35 -0400
Subject: [rt-users] Control
In-Reply-To: <3B415CC6.7A7FFA37@uts.edu.au>; from teo.dehesselle@uts.edu.au on Tue, Jul 03, 2001 at 03:48:54PM +1000
References: <3B400557.D42CEC36@uts.edu.au> <20010702090140.T25181@pallas.fsck.com> <3B41104E.D04A6A07@uts.edu.au> <20010702224648.N25181@pallas.fsck.com> <3B415CC6.7A7FFA37@uts.edu.au>
Message-ID: <20010703015235.G25181@pallas.fsck.com>

That gets into rather more intense user managment scenarios than I really
want to deal with get into dealing with.  I'm not really sure how to
deal with granting a user the ability to munge any aspect of a set of users' 
accounts with zero access to another set of users without a MAJOR redesign
of the ACL system. :/

        -j


On Tue, Jul 03, 2001 at 03:48:54PM +1000, Teo de Hesselle wrote:
> Jesse wrote:
> > 
> > Well, you can grant createuser to both managers and then only grant
> > "AdminACL" to each manager for his respective queue. that should do
> > about what you want.
> 
> Yes, this should work well. Since there's only 'AdminUsers', I've just
> handed over control of the entire RT database by doing this - there is now
> nothing stopping manager-A from hijacking manager-B or root's account by
> simply changing the password.
> 
> Fortunately the managers are neither brave nor 31337 enough to try it.
> 
> Perhaps a future version would at least stop them from manipulating any
> "Super-User" accounts? Or even allow account manipulation in the same
> group only?
> 
> 
> 
> -- 
> T?o de Hesselle,                 | Diplomacy is about surviving until
> Unix Systems Administrator       | the next century.  Politics is 
>                                  | about surviving until Friday 
> University of Technology, Sydney | afternoon.        -- Yes, Minister
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From Bernhard.Schmalhofer at biomax.de  Tue Jul  3 06:31:44 2001
From: Bernhard.Schmalhofer at biomax.de (Bernhard Schmalhofer)
Date: Tue, 03 Jul 2001 12:31:44 +0200
Subject: [rt-users] Icon for RequestTracker
Message-ID: <3B419F10.C29DBC89@biomax.de>

Hi all,

I'm just about promoting RequestTracker here at Biomax.
There is one thing I have been looking for at the RT site.
Is there a nice icon, which can be used for beautifying
links to RT?

-- 
*************************************************
Bernhard Schmalhofer
Software Engineer
Biomax Informatics AG
Lochhamer Str. 11
82152 Martinsried, Germany
Tel:    +49 89 89 55 74 - 39
Fax:    +49 89 89 55 74 - 25
mailto:Bernhard.Schmalhofer at biomax.de
http://www.biomax.de
*************************************************



From michael at thies.org  Tue Jul  3 06:30:48 2001
From: michael at thies.org (Michael Thies)
Date: Tue, 3 Jul 2001 12:30:48 +0200
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010702225402.O25181@pallas.fsck.com>
Message-ID: <20010703123048.K688@independence.p42.thies.org>

Hi all,

On Mon, Jul 02, 2001 at 10:54:02PM -0400, Jesse wrote:
> hrm. Try commenting out the chown lines in webmux.pl and chowning the directory
> for sessiondata manually?

Done, but this fscking-Problem still is present.
OK, maybe we have to live with it, because I can perform a browser-shutdown,
if I have to really log out an log in with an other userid in rt.

Each Coworker has its own workstation, and can lock it if he has to.

Maybe some day, I get back at this problem, or we install it on a far more
up-to-date system.

Thanx.

   Michael




From apeeters at lashout.net  Tue Jul  3 09:54:02 2001
From: apeeters at lashout.net (Adriaan Peeters)
Date: Tue, 3 Jul 2001 15:54:02 +0200
Subject: [rt-users] unpriviledged RT2 user comment/reply
Message-ID: <079601c103c7$9e1695a0$0201000a@napoli>

Hey all,

Is it possible for an unpriviledged user to comment/reply on the tickets
he's requestor for ?
This seems to be impossible right now :(

Regards,
Adriaan Peeters




From apeeters at pi.be  Tue Jul  3 10:03:29 2001
From: apeeters at pi.be (Adriaan Peeters)
Date: Tue, 3 Jul 2001 16:03:29 +0200
Subject: [rt-users] unpriviledged RT2 user comment/reply
Message-ID: <07dd01c103c8$efe688d0$0201000a@napoli>

Hey all,

Is it possible for an unpriviledged user to comment/reply on the tickets
he's requestor for ?
This seems to be impossible right now :(

Regards,
Adriaan Peeters




From jesse at fsck.com  Tue Jul  3 10:08:27 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 3 Jul 2001 10:08:27 -0400
Subject: [rt-users] unpriviledged RT2 user comment/reply
In-Reply-To: <079601c103c7$9e1695a0$0201000a@napoli>; from apeeters@lashout.net on Tue, Jul 03, 2001 at 03:54:02PM +0200
References: <079601c103c7$9e1695a0$0201000a@napoli>
Message-ID: <20010703100827.L25181@pallas.fsck.com>

Grant either 'Everyone' or 'Requestor' the right to 
'CommentOnTicket' and 'ReplyToTicket'




On Tue, Jul 03, 2001 at 03:54:02PM +0200, Adriaan Peeters wrote:
> Hey all,
> 
> Is it possible for an unpriviledged user to comment/reply on the tickets
> he's requestor for ?
> This seems to be impossible right now :(
> 
> Regards,
> Adriaan Peeters
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From apeeters at pi.be  Tue Jul  3 10:23:16 2001
From: apeeters at pi.be (Adriaan Peeters)
Date: Tue, 3 Jul 2001 16:23:16 +0200
Subject: [rt-users] unpriviledged RT2 user comment/reply
References: <079601c103c7$9e1695a0$0201000a@napoli> <20010703100827.L25181@pallas.fsck.com>
Message-ID: <07f201c103cb$b6f37ee0$0201000a@napoli>

With these settings, I can view the ticket, but there is no comment/reply
link or field.

> Grant either 'Everyone' or 'Requestor' the right to
> 'CommentOnTicket' and 'ReplyToTicket'
>
> > Is it possible for an unpriviledged user to comment/reply on the tickets
> > he's requestor for ?
> > This seems to be impossible right now :(
> >





From jesse at fsck.com  Tue Jul  3 10:24:29 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 3 Jul 2001 10:24:29 -0400
Subject: [rt-users] unpriviledged RT2 user comment/reply
In-Reply-To: <07f201c103cb$b6f37ee0$0201000a@napoli>; from apeeters@pi.be on Tue, Jul 03, 2001 at 04:23:16PM +0200
References: <079601c103c7$9e1695a0$0201000a@napoli> <20010703100827.L25181@pallas.fsck.com> <07f201c103cb$b6f37ee0$0201000a@napoli>
Message-ID: <20010703102429.M25181@pallas.fsck.com>

*nod* The web ui for requestors wasn't really intended for them to 
do ticket updates.  It's somewhat of an oversight, but wouldn't be
too hard for someone to correct. The users should be able to mail in updates.

        -j

On Tue, Jul 03, 2001 at 04:23:16PM +0200, Adriaan Peeters wrote:
> With these settings, I can view the ticket, but there is no comment/reply
> link or field.
> 
> > Grant either 'Everyone' or 'Requestor' the right to
> > 'CommentOnTicket' and 'ReplyToTicket'
> >
> > > Is it possible for an unpriviledged user to comment/reply on the tickets
> > > he's requestor for ?
> > > This seems to be impossible right now :(
> > >
> 
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From apeeters at pi.be  Tue Jul  3 10:37:45 2001
From: apeeters at pi.be (Adriaan Peeters)
Date: Tue, 3 Jul 2001 16:37:45 +0200
Subject: [rt-users] unpriviledged RT2 user comment/reply
References: <079601c103c7$9e1695a0$0201000a@napoli> <20010703100827.L25181@pallas.fsck.com> <07f201c103cb$b6f37ee0$0201000a@napoli> <20010703102429.M25181@pallas.fsck.com>
Message-ID: <080301c103cd$b9cb1e00$0201000a@napoli>

Ah, k

It would be a great addition.  It's a bit useless to be able to _view_ the
ticket, but not being able to add comments.  Perhaps something for the
wishlist :)  Add this, and you beat WonderDesk(c) :)

Adriaan

> *nod* The web ui for requestors wasn't really intended for them to
> do ticket updates.  It's somewhat of an oversight, but wouldn't be
> too hard for someone to correct. The users should be able to mail in
updates.
>
>         -j
>
> On Tue, Jul 03, 2001 at 04:23:16PM +0200, Adriaan Peeters wrote:
> > With these settings, I can view the ticket, but there is no
comment/reply
> > link or field.
> >
> > > Grant either 'Everyone' or 'Requestor' the right to
> > > 'CommentOnTicket' and 'ReplyToTicket'
> > >
> > > > Is it possible for an unpriviledged user to comment/reply on the
tickets
> > > > he's requestor for ?
> > > > This seems to be impossible right now :(
> > > >





From damian at sentex.ca  Tue Jul  3 11:18:55 2001
From: damian at sentex.ca (Damian Gerow)
Date: Tue, 3 Jul 2001 11:18:55 -0400
Subject: [rt-users] Adding group members
Message-ID: <IDEEIMNKDLEOBLPDPOEHAEFFCDAA.damian@sentex.ca>

I've run into something a bit weird when adding group members.

I initially created a queue called "Support", a group called "Support", then
a user called "damian" to test with.  Once I had satisfied myself that RT
was at least functional, I started creating users for other support people
to play with.  When I tried to add them to the Support group, I get a
"Member added" message for each user, but no user was actually added.  To
make sure it wasn't configuration, I removed myself, then tried to add
myself -- same thing.  So I created another group -- same thing.




From jesse at fsck.com  Tue Jul  3 13:44:09 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 3 Jul 2001 13:44:09 -0400
Subject: [rt-users] Adding group members
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHAEFFCDAA.damian@sentex.ca>; from damian@sentex.ca on Tue, Jul 03, 2001 at 11:18:55AM -0400
References: <IDEEIMNKDLEOBLPDPOEHAEFFCDAA.damian@sentex.ca>
Message-ID: <20010703134409.F23751@pallas.fsck.com>

Have you granted the user the 'AdminGroups' right?
        -j


On Tue, Jul 03, 2001 at 11:18:55AM -0400, Damian Gerow wrote:
> I've run into something a bit weird when adding group members.
> 
> I initially created a queue called "Support", a group called "Support", then
> a user called "damian" to test with.  Once I had satisfied myself that RT
> was at least functional, I started creating users for other support people
> to play with.  When I tried to add them to the Support group, I get a
> "Member added" message for each user, but no user was actually added.  To
> make sure it wasn't configuration, I removed myself, then tried to add
> myself -- same thing.  So I created another group -- same thing.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva



From jesse at fsck.com  Tue Jul  3 21:32:32 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 3 Jul 2001 21:32:32 -0400
Subject: [rt-users] Icon for RequestTracker
In-Reply-To: <3B419F10.C29DBC89@biomax.de>; from Bernhard.Schmalhofer@biomax.de on Tue, Jul 03, 2001 at 12:31:44PM +0200
References: <3B419F10.C29DBC89@biomax.de>
Message-ID: <20010703213232.L23751@pallas.fsck.com>

Sadly, there isn't. We don't even really have a logo these days.  If folks
want to play and submit possibilities to me, I'd consider blessing one ;)


On Tue, Jul 03, 2001 at 12:31:44PM +0200, Bernhard Schmalhofer wrote:
> Hi all,
> 
> I'm just about promoting RequestTracker here at Biomax.
> There is one thing I have been looking for at the RT site.
> Is there a nice icon, which can be used for beautifying
> links to RT?
> 
> -- 
> *************************************************
> Bernhard Schmalhofer
> Software Engineer
> Biomax Informatics AG
> Lochhamer Str. 11
> 82152 Martinsried, Germany
> Tel:    +49 89 89 55 74 - 39
> Fax:    +49 89 89 55 74 - 25
> mailto:Bernhard.Schmalhofer at biomax.de
> http://www.biomax.de
> *************************************************
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From simon at campusonline.org  Tue Jul  3 23:21:00 2001
From: simon at campusonline.org (Simon Auyeung)
Date: Wed, 4 Jul 2001 11:21:00 +0800
Subject: [rt-users] Chinese support
Message-ID: <NEBBJFEIELFNIFDKANMKMEKOCMAA.simon@campusonline.org>

Hi,

I wonder if RT2 has any support for chinese language support for input via
GB and/or Big5 encoding. I'm new to the mailing list and I can't any FAQ
talking about it.

-Simon




From lao_nightwolf at hotmail.com  Wed Jul  4 09:34:20 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Wed, 04 Jul 2001 09:34:20 
Subject: [rt-users] RT-2.0.0: webui problem
Message-ID: <F77tK7sShkj0jYZY1ez0000c900@hotmail.com>

hello,

I just installed all pre-requiries:

perl testdeps -warn mysql
Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.39 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found

this seems to be okay.. i also re-installed apache from the tarball with 
mod_perl 1.25, I installed it as follows:

perl Makefile.PL \
EVERYTHING=1 \
APACHE_SRC=../apache_1.3.19/src \
USE_APACI=1 \
PREP_HTTPD=1 \
DO_HTTPD=1

make
make install

I installed apache as follows:

./configure --prefix=/usr/local/apache --enable-module=so 
--enable-module=vhost_alias --activate-module=src/modules/perl/libperl.a \
--enable-module=perl
make
make install

RT installed without any problems but when adding those four rules in apache 
:

PerlModule Apache::DBI
PerlRequire /path/to/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason

When I restart the webserver I get following error:

[Wed Jul  4 04:48:38 2001] [error] Can't locate Storable.pm in @INC (@INC 
contains: /etc/httpd/htdocs/rt2/etc /etc/httpd/htdocs/rt2/lib 
/usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 
/usr/lib/perl5/site_perl . /etc/httpd/ /etc/httpd/lib/perl) at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 14.
BEGIN failed--compilation aborted at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 14.
Compilation failed in require at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
BEGIN failed--compilation aborted at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line 
81.
BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl 
line 81.
Compilation failed in require at (eval 5) line 1.

Syntax error on line 1244 of /etc/httpd/conf/httpd.conf:
Can't locate Storable.pm in @INC (@INC contains: /etc/httpd/htdocs/rt2/etc 
/etc/httpd/htdocs/rt2/lib /usr/lib/perl5/5.6.0/i386-linux 
/usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux 
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /etc/httpd/ 
/etc/httpd/lib/perl) at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 14.
BEGIN failed--compilation aborted at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 14.
Compilation failed in require at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
BEGIN failed--compilation aborted at 
/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line 
81.
BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl 
line 81.
Compilation failed in require at (eval 5) line 1.


Can someone help me with this?

Thank you very much!

lao
lao_nightwolf at hotmail.com

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.




From B.Toonk at zx.nl  Wed Jul  4 08:21:31 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Wed, 4 Jul 2001 14:21:31 +0200
Subject: [rt-users] Charset ?
Message-ID: <01070414213102.00711@bas>

Hi,

Somebody came to me complaining about charset of the email's rt sends.

I use v 2.0 and the mail have charset us-ascii.  But he uses outlook (i dont 
know a version number)  but he can't read rt's mail.

Wat can i do about it ?

Mvg. Bas Toonk



From stephenfeather at techrequest.com  Wed Jul  4 08:30:27 2001
From: stephenfeather at techrequest.com (Stephen Feather)
Date: Wed, 4 Jul 2001 08:30:27 -0400
Subject: [rt-users] RT-2.0.0: webui problem
In-Reply-To: <F77tK7sShkj0jYZY1ez0000c900@hotmail.com>
Message-ID: <000001c10485$1c3ff6c0$0a00000a@wolf>

Looks like you need to install at least one more module, namely
Storable.pm



-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of lao nightwolf
Sent: Wednesday, July 04, 2001 9:34 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT-2.0.0: webui problem


Syntax error on line 1244 of /etc/httpd/conf/httpd.conf:
Can't locate Storable.pm in @INC (@INC contains:
/etc/httpd/htdocs/rt2/etc 

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users




From Gerd.Nienhaus at orthogon.de  Wed Jul  4 10:53:57 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Wed, 04 Jul 2001 16:53:57 +0200
Subject: [rt-users] rt 2.0.0 and Apache::Cookie ?
Message-ID: <3B432E05.2C79C0E5@orthogon.de>

hello rt fans :) !

I just upgraded from rt 1.3.81 to 2.0.0, but I was not able to bring
up the web interface :(.

The first problem occured in webmux.pl line 76, because Apache::Cookie
could not be located on my machine ?!?!

Then I installed it by hand with the cpan shell.

After doing so the apache server started again :), but when I tried
to enter the rt web interface this did not work.

The following message could be found in the http log file...

[Wed Jul  4 12:17:55 2001] [error] Undefined subroutine
&Apache::Cookie::Parse c
alled at /usr/local/httpd/cgi-bin/rt2/bin/webmux.pl line 124.

With my little basic knowledge of perl and all this stuff, I only
can see that in my Cookie.pm there does not exist any 'Parse' subroutine
!?!

Any ideas what's going on here ?

uuuhhps...;-) I just changed line 124 and use 'parse' instead of 'Parse'
and everything works fine now :) !

Is that a bug in (my) webmux.pl ???

Thanks for your help and regards from Germany and...

Gerd.

-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From jesse at fsck.com  Wed Jul  4 12:01:25 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 4 Jul 2001 12:01:25 -0400
Subject: [rt-users] rt 2.0.0 and Apache::Cookie ?
In-Reply-To: <3B432E05.2C79C0E5@orthogon.de>; from Gerd.Nienhaus@orthogon.de on Wed, Jul 04, 2001 at 04:53:57PM +0200
References: <3B432E05.2C79C0E5@orthogon.de>
Message-ID: <20010704120125.O23751@pallas.fsck.com>

Did you update to the released 2.0 or the current CVS sources?  
You should never upgrade to the head of the CVS tree if you're lookng
for stable production code.
        -j


On Wed, Jul 04, 2001 at 04:53:57PM +0200, Gerd Nienhaus wrote:
> hello rt fans :) !
> 
> I just upgraded from rt 1.3.81 to 2.0.0, but I was not able to bring
> up the web interface :(.
> 
> The first problem occured in webmux.pl line 76, because Apache::Cookie
> could not be located on my machine ?!?!
> 
> Then I installed it by hand with the cpan shell.
> 
> After doing so the apache server started again :), but when I tried
> to enter the rt web interface this did not work.
> 
> The following message could be found in the http log file...
> 
> [Wed Jul  4 12:17:55 2001] [error] Undefined subroutine
> &Apache::Cookie::Parse c
> alled at /usr/local/httpd/cgi-bin/rt2/bin/webmux.pl line 124.
> 
> With my little basic knowledge of perl and all this stuff, I only
> can see that in my Cookie.pm there does not exist any 'Parse' subroutine
> !?!
> 
> Any ideas what's going on here ?
> 
> uuuhhps...;-) I just changed line 124 and use 'parse' instead of 'Parse'
> and everything works fine now :) !
> 
> Is that a bug in (my) webmux.pl ???
> 
> Thanks for your help and regards from Germany and...
> 
> Gerd.
> 
> -- 
> +------------------------ Gerd Nienhaus --------------------------+
> |     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
> |         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
> +---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+
> 
> ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From damian at sentex.ca  Wed Jul  4 17:20:32 2001
From: damian at sentex.ca (Damian Gerow)
Date: Wed, 4 Jul 2001 17:20:32 -0400
Subject: [rt-users] Owner correspondance
Message-ID: <IDEEIMNKDLEOBLPDPOEHMEHMCDAA.damian@sentex.ca>

Quick question: is it possible to have the owner correspond with the ticket
via e-mail:

In that:

1 - Bubba sends in an email to queue Support, saying "My email doesn't
work."
2 - All the watchers are notified.
3 - RT2 user Hank is the first to respond, jumps on the web, creates a reply
saying, "Well, it worked this time.", and takes ownership of the ticket.
4 - Bubba then gets that notification (a la wonderful, wonderful magic of
scrips), responds to it saying, "But I can't e-mail my sister about the
family reunion.".
5 - Hank (again, by the wonderful, wonderful magic of scrips) receives
notification, but for some reason, his web browser doesn't work right now.
So he responds to the e-mail saying, "Just walk across the hall and ask
her."

At this point, it would be nice for that correspondance to be entered into
the RT database, and have Bubba updated with the new correspondance.
However, we get a [Subject: Correspondance not recorded] [Body: Permission
Denied] message.  I've set up permissions on the queue Support to allow the
Owner to "Comment on Ticket", "Own Ticket", and "Reply to Ticket" (amongst a
few others).

Looking at the owner, it (in the example given) would be set to user "hank".
The correspondance via e-mail would not be coming from "hank" but "Hank
McCoy <hank at dumpster.com>" (though "hank"'s e-mail address would be set to
hank at dumpster.com).

Is there anyway to do this.




From lleuchter at germany.ea.com  Wed Jul  4 18:19:15 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Thu, 5 Jul 2001 00:19:15 +0200 
Subject: [rt-users] Unable to login (2.0)
Message-ID: <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com>

Hi,

Quick question: I?ve installed RT 2.0 (no upgrade), everything went fine
(creating database, dependencies, etc.)
and I am also able to enter the login webpage of RT.
However, I can?t login, even by using the default "root" account with
"password" and even when I create my own user
by using the rtadmin --user create command from the shell.

Any ideas are appreciated!!!

Thanks
Lars




From jesse at fsck.com  Thu Jul  5 00:57:02 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 00:57:02 -0400
Subject: [rt-users] Owner correspondance
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHMEHMCDAA.damian@sentex.ca>; from damian@sentex.ca on Wed, Jul 04, 2001 at 05:20:32PM -0400
References: <IDEEIMNKDLEOBLPDPOEHMEHMCDAA.damian@sentex.ca>
Message-ID: <20010705005702.P23751@pallas.fsck.com>

That should just work.  does RT seem to create two accounts for hank? (Does
it autocreate a non-privileged account?)  One option is to configure RT2 like
RT1 was and just grant 'everyone'  'ReplyToTicket' and 'CommentOnTicket'


On Wed, Jul 04, 2001 at 05:20:32PM -0400, Damian Gerow wrote:
> Quick question: is it possible to have the owner correspond with the ticket
> via e-mail:
> 
> In that:
> 
> 1 - Bubba sends in an email to queue Support, saying "My email doesn't
> work."
> 2 - All the watchers are notified.
> 3 - RT2 user Hank is the first to respond, jumps on the web, creates a reply
> saying, "Well, it worked this time.", and takes ownership of the ticket.
> 4 - Bubba then gets that notification (a la wonderful, wonderful magic of
> scrips), responds to it saying, "But I can't e-mail my sister about the
> family reunion.".
> 5 - Hank (again, by the wonderful, wonderful magic of scrips) receives
> notification, but for some reason, his web browser doesn't work right now.
> So he responds to the e-mail saying, "Just walk across the hall and ask
> her."
> 
> At this point, it would be nice for that correspondance to be entered into
> the RT database, and have Bubba updated with the new correspondance.
> However, we get a [Subject: Correspondance not recorded] [Body: Permission
> Denied] message.  I've set up permissions on the queue Support to allow the
> Owner to "Comment on Ticket", "Own Ticket", and "Reply to Ticket" (amongst a
> few others).
> 
> Looking at the owner, it (in the example given) would be set to user "hank".
> The correspondance via e-mail would not be coming from "hank" but "Hank
> McCoy <hank at dumpster.com>" (though "hank"'s e-mail address would be set to
> hank at dumpster.com).
> 
> Is there anyway to do this.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From jesse at fsck.com  Thu Jul  5 01:05:56 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 01:05:56 -0400
Subject: [rt-users] Unable to login (2.0)
In-Reply-To: <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Thu, Jul 05, 2001 at 12:19:15AM +0200
References: <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010705010556.R23751@pallas.fsck.com>

I suspect that you either don't have cookies enabled in your browser OR
your mod_perl is of a vintage that breaks CGI::Cookie.

http://fsck.com/rt2/Ticket/Display.html?id=633 (login guest/guest)

Describes the fix for this that will be in 2.0.1




On Thu, Jul 05, 2001 at 12:19:15AM +0200, Leuchter, Lars wrote:
> Hi,
> 
> Quick question: I?ve installed RT 2.0 (no upgrade), everything went fine
> (creating database, dependencies, etc.)
> and I am also able to enter the login webpage of RT.
> However, I can?t login, even by using the default "root" account with
> "password" and even when I create my own user
> by using the rtadmin --user create command from the shell.
> 
> Any ideas are appreciated!!!
> 
> Thanks
> Lars
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From chris at harvestroad.com  Thu Jul  5 01:13:38 2001
From: chris at harvestroad.com (Chris Waltham)
Date: Thu, 05 Jul 2001 13:13:38 +0800
Subject: [rt-users] Unable to login (2.0)
In-Reply-To: <20010705010556.R23751@pallas.fsck.com>
References: <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com>
 <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com>
Message-ID: <5.1.0.14.0.20010705131253.02ef5530@spinach.harvestroad.com>

>I suspect that you either don't have cookies enabled in your browser OR
>your mod_perl is of a vintage that breaks CGI::Cookie.

On the subject of mod_perl, does the testdeps script check it for 
existence/sanity?


Chris
away from RT-installed PCs for a while





From jesse at fsck.com  Thu Jul  5 01:20:33 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 01:20:33 -0400
Subject: [rt-users] Unable to login (2.0)
In-Reply-To: <5.1.0.14.0.20010705131253.02ef5530@spinach.harvestroad.com>; from chris@harvestroad.com on Thu, Jul 05, 2001 at 01:13:38PM +0800
References: <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com> <E4695631972C4D428EE7D6C067498CEEA582@eager1.ger.ceo.ad.ea.com> <20010705010556.R23751@pallas.fsck.com> <5.1.0.14.0.20010705131253.02ef5530@spinach.harvestroad.com>
Message-ID: <20010705012033.S23751@pallas.fsck.com>

Checking mod_perl is sort of outside of the scope of things
I'm really up for dealing with in testdeps, though I'd certainly
appreciate a patch, if anyone's willing to put the code together.
For me, it falls into the 'document it as a requirement' category.

All that being said, I expect that mod_perl won't be a hard requirement
for the web ui for much longer. I've got the fastcgi handler spitting out
attachments properly at this point.  All that's left now is to deal with
things like the little RT logo and making sure that things are taint-happy
(there are some patches that need to be applied.)  Then, well, I won't 
recommend that folks drop it straight into production, but it will at least
be an option.

        -j
      



On Thu, Jul 05, 2001 at 01:13:38PM +0800, Chris Waltham wrote:
> 
> >I suspect that you either don't have cookies enabled in your browser OR
> >your mod_perl is of a vintage that breaks CGI::Cookie.
> 
> On the subject of mod_perl, does the testdeps script check it for 
> existence/sanity?
> 
> 
> Chris
> away from RT-installed PCs for a while
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

'"As the company that brought users the Internet, Netscape is now inviting 
the more than 60 million people who have used our client software to
'tune up' and upgrade to Netscape Communicator," said Mike Homer, 
senior vice president of marketing at Netscape.'  Sometimes I wonder.



From Gerd.Nienhaus at orthogon.de  Thu Jul  5 01:55:27 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Thu, 05 Jul 2001 07:55:27 +0200
Subject: [rt-users] rt 2.0.0 and Apache::Cookie ?
References: <3B432E05.2C79C0E5@orthogon.de> <20010704120125.O23751@pallas.fsck.com>
Message-ID: <3B44014F.2D5BCC04@orthogon.de>

hallalieh !

Jesse wrote:
> 
> Did you update to the released 2.0 or the current CVS sources?
> You should never upgrade to the head of the CVS tree if you're lookng
> for stable production code.

Thanks for that information Jesse !

I just updated to the current CVS sources, because we are in the stage
of
evaluating a new support line system and RT 2 seems to be currently the 
best candidate :).

Therefore I am not only looking for a stable version, but I want to
learn
how all this works together :).
And the best way to learn something is by making errors ;) !

Sorry if I wasted someones time, I just sent the email, to point
you to this 'problem', that I fortunately was able to solve by myself
:).

Kind regards from Germany and...

Gerd.

-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From lleuchter at germany.ea.com  Thu Jul  5 02:27:43 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Thu, 5 Jul 2001 08:27:43 +0200 
Subject: AW: [rt-users] Unable to login (2.0)
Message-ID: <E4695631972C4D428EE7D6C067498CEEA584@eager1.ger.ceo.ad.ea.com>

testdeps shows everything is fine:

[root at creed rt]# make testdeps | more
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.39 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found


-----Urspr?ngliche Nachricht-----
Von: Chris Waltham [mailto:chris at harvestroad.com] 
Gesendet: Donnerstag, 5. Juli 2001 07:14
An: rt-users at lists.fsck.com
Betreff: Re: [rt-users] Unable to login (2.0)



>I suspect that you either don't have cookies enabled in your browser OR 
>your mod_perl is of a vintage that breaks CGI::Cookie.

On the subject of mod_perl, does the testdeps script check it for 
existence/sanity?


Chris
away from RT-installed PCs for a while



_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From chris at harvestroad.com  Thu Jul  5 02:45:42 2001
From: chris at harvestroad.com (Chris Waltham)
Date: Thu, 05 Jul 2001 14:45:42 +0800
Subject: [rt-users] Problems upgrading 1.0.7 to 2.0.0
Message-ID: <5.1.0.14.0.20010705144435.02ef32d0@spinach.harvestroad.com>

hi guys,

i'm getting the following error during a make install of rt-2.0.0:

Creating mysql database rt2.
cp etc/acl.mysql '/usr/local/rt/etc/acl.mysql'
/usr/local/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
                         s'!!DB_HOST!!'localhost'g;\
                         s'!!DB_RT_PASS!!'My!word%z0t'g;\
                         s'!!DB_RT_HOST!!'localhost'g;\
                         s'!!DB_RT_USER!!'rt_user'g;\
                         s'!!DB_DATABASE!!'rt2'g;" /usr/local/rt/etc/acl.mysql
bin/initacls.mysql '/usr/local/mysql' 'localhost' 'root' 'O4Peace' 'rt2' 
'/usr/local/rt/etc/acl.mysql'
Enter the mysql administrator's database password to create a new user for RT
Enter the mysql administrator's database password to nondestructively 
reload the database
/usr/local/bin/perl     tools/initdb 'mysql' '/usr/local/mysql' 'localhost' 
'rt_user' 'rt2' insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBD::mysql::st execute failed: Column 'Keyword' is used with UNIQUE or 
INDEX but is not defined as NOT NULL at tools/initdb line 160, <SCHEMA> 
line 258.
Problem with statement:
  CREATE TABLE KeywordSelects (
   id INTEGER NOT NULL  AUTO_INCREMENT,
   Name varchar(255) NULL  ,
   Keyword integer NULL  ,
   Single integer NULL  ,
   Depth integer NOT NULL DEFAULT 0 ,
   ObjectType varchar(32) NOT NULL  ,
   ObjectField varchar(32) NULL  ,
   ObjectValue varchar(255) NULL  ,
   Disabled int2 NOT NULL DEFAULT 0 ,
   PRIMARY KEY (id),
   INDEX (Keyword),
   INDEX (ObjectType, ObjectField, ObjectValue)
)

Column 'Keyword' is used with UNIQUE or INDEX but is not defined as NOT 
NULL at tools/initdb line 162, <SCHEMA> line 258.
make: *** [initdb.rtuser] Error 255

--

i've just installed mod_perl (as a DSO, built apache ages ago and couldn't be
bothered doing it again), and make testdeps says nothing out of the ordinary.

rt-1.0.7 continues to work fine.. any ideas?

cheers,


Chris




From lao_nightwolf at hotmail.com  Thu Jul  5 07:12:06 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Thu, 05 Jul 2001 07:12:06 
Subject: [rt-users] RT-2.0.0: webui problem
Message-ID: <F227F8HGmCvoXM7e0C9000047fe@hotmail.com>

Hello,

After installing the Storable.pm module I don't get any error message 
anymore while restarting apache or doing a configtest of it (i'll get syntax 
ok)

this is my httpd.conf entry:

<VirtualHost _default_>
DocumentRoot "/etc/httpd/htdocs/rt2/WebRT/html"
ServerName ticket.domain.com
PerlModule Apache::DBI
#PerlRequire /etc/httpd/htdocs/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
</VirtualHost>

When I request the webui on my browser I get 'internal server error'.  Very 
difficult now to find a solution on what's wrong.

What I know is when installing the CPAN prerequiries I had three modules who 
failed if I did a make test.

These were:

IO-stringy
HTML::Parser
MIME::tools

Could this have something to do with it?  They're installed and found by 
testdeps...

I'm getting pretty desperate now..

Thanks for any help that follows!
lao


>
>hello,
>
>I just installed all pre-requiries:
>
>perl testdeps -warn mysql
>Checking for DBI 1.16 ...found
>Checking for DBIx::DataSource 0.02 ...found
>Checking for DBIx::SearchBuilder 0.39 ...found
>Checking for HTML::Entities...found
>Checking for MLDBM...found
>Checking for Net::Domain...found
>Checking for Net::SMTP...found
>Checking for Params::Validate 0.02 ...found
>Checking for HTML::Mason 0.896 ...found
>Checking for CGI::Cookie 1.06 ...found
>Checking for Apache::Session 1.53 ...found
>Checking for Date::Parse...found
>Checking for Date::Format...found
>Checking for MIME::Entity 5.108 ...found
>Checking for Mail::Mailer 1.20 ...found
>Checking for Getopt::Long 2.24 ...found
>Checking for Tie::IxHash...found
>Checking for Text::Wrapper...found
>Checking for Text::Template...found
>Checking for File::Spec 0.8 ...found
>Checking for Errno...found
>Checking for File::Temp...found
>Checking for Log::Dispatch 1.6 ...found
>Checking for DBD::mysql 2.0416 ...found
>
>this seems to be okay.. i also re-installed apache from the tarball with
>mod_perl 1.25, I installed it as follows:
>
>perl Makefile.PL \
>EVERYTHING=1 \
>APACHE_SRC=../apache_1.3.19/src \
>USE_APACI=1 \
>PREP_HTTPD=1 \
>DO_HTTPD=1
>
>make
>make install
>
>I installed apache as follows:
>
>./configure --prefix=/usr/local/apache --enable-module=so
>--enable-module=vhost_alias --activate-module=src/modules/perl/libperl.a \
>--enable-module=perl
>make
>make install
>
>RT installed without any problems but when adding those four rules in 
>apache
>:
>
>PerlModule Apache::DBI
>PerlRequire /path/to/rt2/bin/webmux.pl
>SetHandler perl-script
>PerlHandler RT::Mason
>
>When I restart the webserver I get following error:
>
>[Wed Jul  4 04:48:38 2001] [error] Can't locate Storable.pm in @INC (@INC
>contains: /etc/httpd/htdocs/rt2/etc /etc/httpd/htdocs/rt2/lib
>/usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0
>/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
>/usr/lib/perl5/site_perl . /etc/httpd/ /etc/httpd/lib/perl) at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 
>14.
>BEGIN failed--compilation aborted at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 
>14.
>Compilation failed in require at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>BEGIN failed--compilation aborted at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line
>81.
>BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl
>line 81.
>Compilation failed in require at (eval 5) line 1.
>
>Syntax error on line 1244 of /etc/httpd/conf/httpd.conf:
>Can't locate Storable.pm in @INC (@INC contains: /etc/httpd/htdocs/rt2/etc
>/etc/httpd/htdocs/rt2/lib /usr/lib/perl5/5.6.0/i386-linux
>/usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux
>/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /etc/httpd/
>/etc/httpd/lib/perl) at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 
>14.
>BEGIN failed--compilation aborted at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line 
>14.
>Compilation failed in require at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>BEGIN failed--compilation aborted at
>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line
>81.
>BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl
>line 81.
>Compilation failed in require at (eval 5) line 1.
>
>
>Can someone help me with this?
>
>Thank you very much!
>
>lao
>lao_nightwolf at hotmail.com
>
>_________________________________________________________________________
>Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.




From lao_nightwolf at hotmail.com  Thu Jul  5 07:44:37 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Thu, 05 Jul 2001 07:44:37 
Subject: [rt-users] RT-2.0.0: webui problem
Message-ID: <F266mIClmpcQABZTW5k00001b94@hotmail.com>

Hello,

I check the compilation of HTML::Mason module again and while running make 
test I get following errors:

[root at rock HTML-Mason-1.03]# make test
PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib 
-I/usr/lib/perl5/5.6.0/i386-linux -I/usr/lib/perl5/5.6.0 -e 'use 
Test::Harness qw(&runtests $verbose); $verbose=0; $ENV{MASON_VERBOSE}=0; 
$ENV{MASON_VERBOSE}=0; $ENV{PORT}=80; 
$ENV{APACHE_DIR}=q^/root/HTML-Mason-1.03/t^; runtests @ARGV;' t/*.t
t/01-syntax.........ok
t/02-sections.......ok
t/03-mc.............ok
t/04-misc...........ok
t/05-request........ok
t/06-parser.........ok
t/07-interp.........ok
t/08-ah.............
Testing whether Apache can be started
Waiting for httpd to start.
Killing httpd process (6601)
Waiting for previous httpd to shut down

Executing /root/HTML-Mason-1.03/t/httpd -DCGI -f 
/root/HTML-Mason-1.03/t/httpd.conf
Waiting for httpd to start.
t/08-ah.............NOK 13Killing httpd process (6608)
Waiting for previous httpd to shut down
Executing /root/HTML-Mason-1.03/t/httpd -DCGI_no_handler -f 
/root/HTML-Mason-1.03/t/httpd.conf
Waiting for httpd to start.
t/08-ah.............NOK 23Killing httpd process (6617)
Waiting for previous httpd to shut down
Executing /root/HTML-Mason-1.03/t/httpd -Dmulti_config -f 
/root/HTML-Mason-1.03/t/httpd.conf
Waiting for httpd to start.
t/08-ah.............ok 27/27Killing httpd process (6625)
Waiting for previous httpd to shut down
FAILED tests 1-7, 10-17, 19-26
        Failed 23/27 tests, 14.81% okay
t/09-component......ok
t/10-cache..........ok
t/11-inherit........ok
t/12-taint..........ok
t/13-errors.........ok
Failed Test  Status Wstat Total Fail  Failed  List of failed
-------------------------------------------------------------------------------
t/08-ah.t                    27   23  85.19%  1-7, 10-17, 19-26
Failed 1/13 test scripts, 92.31% okay. 23/115 subtests failed, 80.00% okay.
make: *** [test_dynamic] Error 29

Does someone know if this has something to do with my problem?

Thank you!
lao

>
>Hello,
>
>After installing the Storable.pm module I don't get any error message
>anymore while restarting apache or doing a configtest of it (i'll get 
>syntax
>ok)
>
>this is my httpd.conf entry:
>
><VirtualHost _default_>
>DocumentRoot "/etc/httpd/htdocs/rt2/WebRT/html"
>ServerName ticket.domain.com
>PerlModule Apache::DBI
>#PerlRequire /etc/httpd/htdocs/rt2/bin/webmux.pl
>SetHandler perl-script
>PerlHandler RT::Mason
></VirtualHost>
>
>When I request the webui on my browser I get 'internal server error'.  Very
>difficult now to find a solution on what's wrong.
>
>What I know is when installing the CPAN prerequiries I had three modules 
>who
>failed if I did a make test.
>
>These were:
>
>IO-stringy
>HTML::Parser
>MIME::tools
>
>Could this have something to do with it?  They're installed and found by
>testdeps...
>
>I'm getting pretty desperate now..
>
>Thanks for any help that follows!
>lao
>
>
>>
>>hello,
>>
>>I just installed all pre-requiries:
>>
>>perl testdeps -warn mysql
>>Checking for DBI 1.16 ...found
>>Checking for DBIx::DataSource 0.02 ...found
>>Checking for DBIx::SearchBuilder 0.39 ...found
>>Checking for HTML::Entities...found
>>Checking for MLDBM...found
>>Checking for Net::Domain...found
>>Checking for Net::SMTP...found
>>Checking for Params::Validate 0.02 ...found
>>Checking for HTML::Mason 0.896 ...found
>>Checking for CGI::Cookie 1.06 ...found
>>Checking for Apache::Session 1.53 ...found
>>Checking for Date::Parse...found
>>Checking for Date::Format...found
>>Checking for MIME::Entity 5.108 ...found
>>Checking for Mail::Mailer 1.20 ...found
>>Checking for Getopt::Long 2.24 ...found
>>Checking for Tie::IxHash...found
>>Checking for Text::Wrapper...found
>>Checking for Text::Template...found
>>Checking for File::Spec 0.8 ...found
>>Checking for Errno...found
>>Checking for File::Temp...found
>>Checking for Log::Dispatch 1.6 ...found
>>Checking for DBD::mysql 2.0416 ...found
>>
>>this seems to be okay.. i also re-installed apache from the tarball with
>>mod_perl 1.25, I installed it as follows:
>>
>>perl Makefile.PL \
>>EVERYTHING=1 \
>>APACHE_SRC=../apache_1.3.19/src \
>>USE_APACI=1 \
>>PREP_HTTPD=1 \
>>DO_HTTPD=1
>>
>>make
>>make install
>>
>>I installed apache as follows:
>>
>>./configure --prefix=/usr/local/apache --enable-module=so
>>--enable-module=vhost_alias --activate-module=src/modules/perl/libperl.a \
>>--enable-module=perl
>>make
>>make install
>>
>>RT installed without any problems but when adding those four rules in
>>apache
>>:
>>
>>PerlModule Apache::DBI
>>PerlRequire /path/to/rt2/bin/webmux.pl
>>SetHandler perl-script
>>PerlHandler RT::Mason
>>
>>When I restart the webserver I get following error:
>>
>>[Wed Jul  4 04:48:38 2001] [error] Can't locate Storable.pm in @INC (@INC
>>contains: /etc/httpd/htdocs/rt2/etc /etc/httpd/htdocs/rt2/lib
>>/usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0
>>/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
>>/usr/lib/perl5/site_perl . /etc/httpd/ /etc/httpd/lib/perl) at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>Compilation failed in require at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line
>>81.
>>BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl
>>line 81.
>>Compilation failed in require at (eval 5) line 1.
>>
>>Syntax error on line 1244 of /etc/httpd/conf/httpd.conf:
>>Can't locate Storable.pm in @INC (@INC contains: /etc/httpd/htdocs/rt2/etc
>>/etc/httpd/htdocs/rt2/lib /usr/lib/perl5/5.6.0/i386-linux
>>/usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux
>>/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /etc/httpd/
>>/etc/httpd/lib/perl) at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>Compilation failed in require at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line
>>81.
>>BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl
>>line 81.
>>Compilation failed in require at (eval 5) line 1.
>>
>>
>>Can someone help me with this?
>>
>>Thank you very much!
>>
>>lao
>>lao_nightwolf at hotmail.com
>>
>>_________________________________________________________________________
>>Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
>>
>>
>>_______________________________________________
>>rt-users mailing list
>>rt-users at lists.fsck.com
>>http://lists.fsck.com/mailman/listinfo/rt-users
>
>_________________________________________________________________________
>Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.




From lao_nightwolf at hotmail.com  Thu Jul  5 07:24:04 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Thu, 5 Jul 2001 13:24:04 +0200
Subject: [rt-users] RT-2.0.0: webui problem
Message-ID: <OE35kNhO2w91t1B1JFV00003fb3@hotmail.com>

hELLO,

If I look at my apache error_log then I see the following rule appear:

[Thu Jul  5 07:21:07 2001] [error] Undefined subroutine &HTML::Mason::handler called.

Everytime when I do a refresh of my browser I still get Internal Server Error.

Sorry for posting so much, but I hope you can do something with all this information to help me any further.

I also installed HTML::Mason version 0.896 instead of the final 1.03 where I got errors on .. with the 0.896 these errors are gone.

Thanks for any help!
Kevin



----- Original Message -----
From: lao nightwolf
Sent: Thursday, July 05, 2001 9:48 AM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] RT-2.0.0: webui problem


Hello,

I check the compilation of HTML::Mason module again and while running make
test I get following errors:

[root at rock HTML-Mason-1.03]# make test
PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib
-I/usr/lib/perl5/5.6.0/i386-linux -I/usr/lib/perl5/5.6.0 -e 'use
Test::Harness qw(&runtests $verbose); $verbose=0; $ENV{MASON_VERBOSE}=0;
$ENV{MASON_VERBOSE}=0; $ENV{PORT}=80;
$ENV{APACHE_DIR}=q^/root/HTML-Mason-1.03/t^; runtests @ARGV;' t/*.t
t/01-syntax.........ok
t/02-sections.......ok
t/03-mc.............ok
t/04-misc...........ok
t/05-request........ok
t/06-parser.........ok
t/07-interp.........ok
t/08-ah.............
Testing whether Apache can be started
Waiting for httpd to start.
Killing httpd process (6601)
Waiting for previous httpd to shut down

Executing /root/HTML-Mason-1.03/t/httpd -DCGI -f
/root/HTML-Mason-1.03/t/httpd.conf
Waiting for httpd to start.
t/08-ah.............NOK 13Killing httpd process (6608)
Waiting for previous httpd to shut down
Executing /root/HTML-Mason-1.03/t/httpd -DCGI_no_handler -f
/root/HTML-Mason-1.03/t/httpd.conf
Waiting for httpd to start.
t/08-ah.............NOK 23Killing httpd process (6617)
Waiting for previous httpd to shut down
Executing /root/HTML-Mason-1.03/t/httpd -Dmulti_config -f
/root/HTML-Mason-1.03/t/httpd.conf
Waiting for httpd to start.
t/08-ah.............ok 27/27Killing httpd process (6625)
Waiting for previous httpd to shut down
FAILED tests 1-7, 10-17, 19-26
        Failed 23/27 tests, 14.81% okay
t/09-component......ok
t/10-cache..........ok
t/11-inherit........ok
t/12-taint..........ok
t/13-errors.........ok
Failed Test  Status Wstat Total Fail  Failed  List of failed
-------------------------------------------------------------------------------
t/08-ah.t                    27   23  85.19%  1-7, 10-17, 19-26
Failed 1/13 test scripts, 92.31% okay. 23/115 subtests failed, 80.00% okay.
make: *** [test_dynamic] Error 29

Does someone know if this has something to do with my problem?

Thank you!
lao

>
>Hello,
>
>After installing the Storable.pm module I don't get any error message
>anymore while restarting apache or doing a configtest of it (i'll get
>syntax
>ok)
>
>this is my httpd.conf entry:
>
><VirtualHost _default_>
>DocumentRoot "/etc/httpd/htdocs/rt2/WebRT/html"
>ServerName ticket.domain.com
>PerlModule Apache::DBI
>#PerlRequire /etc/httpd/htdocs/rt2/bin/webmux.pl
>SetHandler perl-script
>PerlHandler RT::Mason
></VirtualHost>
>
>When I request the webui on my browser I get 'internal server error'.  Very
>difficult now to find a solution on what's wrong.
>
>What I know is when installing the CPAN prerequiries I had three modules
>who
>failed if I did a make test.
>
>These were:
>
>IO-stringy
>HTML::Parser
>MIME::tools
>
>Could this have something to do with it?  They're installed and found by
>testdeps...
>
>I'm getting pretty desperate now..
>
>Thanks for any help that follows!
>lao
>
>
>>
>>hello,
>>
>>I just installed all pre-requiries:
>>
>>perl testdeps -warn mysql
>>Checking for DBI 1.16 ...found
>>Checking for DBIx::DataSource 0.02 ...found
>>Checking for DBIx::SearchBuilder 0.39 ...found
>>Checking for HTML::Entities...found
>>Checking for MLDBM...found
>>Checking for Net::Domain...found
>>Checking for Net::SMTP...found
>>Checking for Params::Validate 0.02 ...found
>>Checking for HTML::Mason 0.896 ...found
>>Checking for CGI::Cookie 1.06 ...found
>>Checking for Apache::Session 1.53 ...found
>>Checking for Date::Parse...found
>>Checking for Date::Format...found
>>Checking for MIME::Entity 5.108 ...found
>>Checking for Mail::Mailer 1.20 ...found
>>Checking for Getopt::Long 2.24 ...found
>>Checking for Tie::IxHash...found
>>Checking for Text::Wrapper...found
>>Checking for Text::Template...found
>>Checking for File::Spec 0.8 ...found
>>Checking for Errno...found
>>Checking for File::Temp...found
>>Checking for Log::Dispatch 1.6 ...found
>>Checking for DBD::mysql 2.0416 ...found
>>
>>this seems to be okay.. i also re-installed apache from the tarball with
>>mod_perl 1.25, I installed it as follows:
>>
>>perl Makefile.PL \
>>EVERYTHING=1 \
>>APACHE_SRC=../apache_1.3.19/src \
>>USE_APACI=1 \
>>PREP_HTTPD=1 \
>>DO_HTTPD=1
>>
>>make
>>make install
>>
>>I installed apache as follows:
>>
>>./configure --prefix=/usr/local/apache --enable-module=so
>>--enable-module=vhost_alias --activate-module=src/modules/perl/libperl.a \
>>--enable-module=perl
>>make
>>make install
>>
>>RT installed without any problems but when adding those four rules in
>>apache
>>:
>>
>>PerlModule Apache::DBI
>>PerlRequire /path/to/rt2/bin/webmux.pl
>>SetHandler perl-script
>>PerlHandler RT::Mason
>>
>>When I restart the webserver I get following error:
>>
>>[Wed Jul  4 04:48:38 2001] [error] Can't locate Storable.pm in @INC (@INC
>>contains: /etc/httpd/htdocs/rt2/etc /etc/httpd/htdocs/rt2/lib
>>/usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0
>>/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
>>/usr/lib/perl5/site_perl . /etc/httpd/ /etc/httpd/lib/perl) at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>Compilation failed in require at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line
>>81.
>>BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl
>>line 81.
>>Compilation failed in require at (eval 5) line 1.
>>
>>Syntax error on line 1244 of /etc/httpd/conf/httpd.conf:
>>Can't locate Storable.pm in @INC (@INC contains: /etc/httpd/htdocs/rt2/etc
>>/etc/httpd/htdocs/rt2/lib /usr/lib/perl5/5.6.0/i386-linux
>>/usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux
>>/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /etc/httpd/
>>/etc/httpd/lib/perl) at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/Serialize/Storable.pm line
>>14.
>>Compilation failed in require at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>BEGIN failed--compilation aborted at
>>/usr/lib/perl5/site_perl/5.6.0/Apache/Session/File.pm line 22.
>>Compilation failed in require at /etc/httpd/htdocs/rt2/bin/webmux.pl line
>>81.
>>BEGIN failed--compilation aborted at /etc/httpd/htdocs/rt2/bin/webmux.pl
>>line 81.
>>Compilation failed in require at (eval 5) line 1.
>>
>>
>>Can someone help me with this?
>>
>>Thank you very much!
>>
>>lao
>>lao_nightwolf at hotmail.com
>>
>>_________________________________________________________________________
>>Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
>>
>>
>>_______________________________________________
>>rt-users mailing list
>>rt-users at lists.fsck.com
>>http://lists.fsck.com/mailman/listinfo/rt-users
>
>_________________________________________________________________________
>Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users<br clear=all><hr>Get Your Private, Free E-mail from MSN Hotmail at <a href="http://www.hotmail.com">http://www.hotmail.com</a>.<br></p>
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From alec.cormack at city-link.co.uk  Thu Jul  5 08:21:36 2001
From: alec.cormack at city-link.co.uk (Alec Cormack)
Date: Thu, 5 Jul 2001 13:21:36 +0100
Subject: [rt-users] Email calls to RT with multiple requestors?
Message-ID: <015201c1054d$090c3460$c896a8c0@city.lnk>

If I create a request through the RT web interface I can have 2 or more requestors.  I would like to do this with calls emailed to RT (version 2.0).  Is this possible?  I have tried playing with the email reply to field - but I can't work out the syntax. 

Please can someone help?

Alec Cormack
email: Alec.cormack at city-link.co.uk


_____________________________________________________________________
The information contained in this e-mail is intended only for the
individual to whom it is addressed. It may contain privileged and
confidential information. If you have received this message in
error or there are any problems, please notify the sender
immediately and delete the message from your computer. The
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From hwagener at fcb-wilkens.com  Thu Jul  5 09:18:07 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Thu, 05 Jul 2001 15:18:07 +0200
Subject: [rt-users] Another questions
Message-ID: <3B44690F.7C1E87F3@fcb-wilkens.com>

OK, I have set up RT2 so that everyone is granted CreateTickets and
SeeQueue. As well, Requestors are granted ShowTicket and and SeeQueue.

But users cannot login - they get an error that their username/or password
is wrong.


in the docs, I found that nonprivileged users cannot log into the web
interface. How can I change RT2's behavior so unprivileged users can see
the queue (this is partly because we want to show some users that we do
work on things, as we are commenting on and replying to tickets heavily to
document what and how stuff is done)?

Regards,
	H.
-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From khera at kcilink.com  Thu Jul  5 10:12:18 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 5 Jul 2001 10:12:18 -0400
Subject: [rt-users] RT-2.0.0: webui problem
In-Reply-To: <F227F8HGmCvoXM7e0C9000047fe@hotmail.com>
References: <F227F8HGmCvoXM7e0C9000047fe@hotmail.com>
Message-ID: <15172.30146.196787.734595@onceler.kciLink.com>

>>>>> "ln" == lao nightwolf <lao_nightwolf at hotmail.com> writes:


ln> When I request the webui on my browser I get 'internal server
ln> error'.  Very difficult now to find a solution on what's wrong.

What does your web server error log file say when this happens?
Mod_perl is pretty good about logging errors in the perl side of
things.



From lao_nightwolf at hotmail.com  Thu Jul  5 10:18:52 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Thu, 5 Jul 2001 16:18:52 +0200
Subject: [rt-users] RT-2.0.0: webui problem
Message-ID: <OE29KVeAbNESF7X6iHR0000546a@hotmail.com>

this is what my log says.. I don't get any further with it, though with my knowledge..
thanks for helping me!

[Thu Jul  5 10:01:08 2001] [error] Undefined subroutine &HTML::Mason::handler called.





----- Original Message -----
From: Vivek Khera
Sent: Thursday, July 05, 2001 4:18 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] RT-2.0.0: webui problem


>>>>> "ln" == lao nightwolf <lao_nightwolf at hotmail.com> writes:


ln> When I request the webui on my browser I get 'internal server
ln> error'.  Very difficult now to find a solution on what's wrong.

What does your web server error log file say when this happens?
Mod_perl is pretty good about logging errors in the perl side of
things.

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users<br clear=all><hr>Get Your Private, Free E-mail from MSN Hotmail at <a href="http://www.hotmail.com">http://www.hotmail.com</a>.<br></p>
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From damian at sentex.ca  Thu Jul  5 10:23:58 2001
From: damian at sentex.ca (Damian Gerow)
Date: Thu, 5 Jul 2001 10:23:58 -0400
Subject: [rt-users] Owner correspondance
In-Reply-To: <20010705005702.P23751@pallas.fsck.com>
Message-ID: <IDEEIMNKDLEOBLPDPOEHEEIGCDAA.damian@sentex.ca>

> That should just work.  does RT seem to create two accounts for
> hank? (Does
> it autocreate a non-privileged account?)  One option is to
> configure RT2 like
> RT1 was and just grant 'everyone'  'ReplyToTicket' and 'CommentOnTicket'

Yes it does create a second account -- it's because the e-mail address for
the user is (would be) set to "hank at dumpster.ca", whereas his reply e-mail
address is "hank at dumpster.com".

Which leads to another question -- are there plans for a user to have >1
e-mail addresses?




From khera at kcilink.com  Thu Jul  5 10:24:46 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 5 Jul 2001 10:24:46 -0400
Subject: [rt-users] RT-2.0.0: webui problem
In-Reply-To: <OE29KVeAbNESF7X6iHR0000546a@hotmail.com>
References: <OE29KVeAbNESF7X6iHR0000546a@hotmail.com>
Message-ID: <15172.30894.195480.126141@onceler.kciLink.com>

>>>>> "ln" == lao nightwolf <lao_nightwolf at hotmail.com> writes:

ln> this is what my log says.. I don't get any further with it, though with my knowledge..
ln> thanks for helping me!

ln> [Thu Jul  5 10:01:08 2001] [error] Undefined subroutine &HTML::Mason::handler called.


You need to ensure that HTML::Mason is loaded into your server.
Either you must do a "PerlModule HTML::Mason" or require it via some
other module that gets loaded by mod_perl.

When you start your server, does it display any error messages or
write any error messages to the logs?



From jesse at fsck.com  Thu Jul  5 11:09:55 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 11:09:55 -0400
Subject: [rt-users] Problems upgrading 1.0.7 to 2.0.0
In-Reply-To: <5.1.0.14.0.20010705144435.02ef32d0@spinach.harvestroad.com>; from chris@harvestroad.com on Thu, Jul 05, 2001 at 02:45:42PM +0800
References: <5.1.0.14.0.20010705144435.02ef32d0@spinach.harvestroad.com>
Message-ID: <20010705110955.Z23751@pallas.fsck.com>

RT 2.0 requires mysql 3.23.  You're running mysql 3.22


On Thu, Jul 05, 2001 at 02:45:42PM +0800, Chris Waltham wrote:
> hi guys,
> 
> i'm getting the following error during a make install of rt-2.0.0:
> 
> Creating mysql database rt2.
> cp etc/acl.mysql '/usr/local/rt/etc/acl.mysql'
> /usr/local/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
>                          s'!!DB_HOST!!'localhost'g;\
>                          s'!!DB_RT_PASS!!'My!word%z0t'g;\
>                          s'!!DB_RT_HOST!!'localhost'g;\
>                          s'!!DB_RT_USER!!'rt_user'g;\
>                          s'!!DB_DATABASE!!'rt2'g;" /usr/local/rt/etc/acl.mysql
> bin/initacls.mysql '/usr/local/mysql' 'localhost' 'root' 'O4Peace' 'rt2' 
> '/usr/local/rt/etc/acl.mysql'
> Enter the mysql administrator's database password to create a new user for RT
> Enter the mysql administrator's database password to nondestructively 
> reload the database
> /usr/local/bin/perl     tools/initdb 'mysql' '/usr/local/mysql' 'localhost' 
> 'rt_user' 'rt2' insert
> Now populating database schema.
> Enter the mysql password for rt_user:
> Creating database schema.
> DBD::mysql::st execute failed: Column 'Keyword' is used with UNIQUE or 
> INDEX but is not defined as NOT NULL at tools/initdb line 160, <SCHEMA> 
> line 258.
> Problem with statement:
>   CREATE TABLE KeywordSelects (
>    id INTEGER NOT NULL  AUTO_INCREMENT,
>    Name varchar(255) NULL  ,
>    Keyword integer NULL  ,
>    Single integer NULL  ,
>    Depth integer NOT NULL DEFAULT 0 ,
>    ObjectType varchar(32) NOT NULL  ,
>    ObjectField varchar(32) NULL  ,
>    ObjectValue varchar(255) NULL  ,
>    Disabled int2 NOT NULL DEFAULT 0 ,
>    PRIMARY KEY (id),
>    INDEX (Keyword),
>    INDEX (ObjectType, ObjectField, ObjectValue)
> )
> 
> Column 'Keyword' is used with UNIQUE or INDEX but is not defined as NOT 
> NULL at tools/initdb line 162, <SCHEMA> line 258.
> make: *** [initdb.rtuser] Error 255
> 
> --
> 
> i've just installed mod_perl (as a DSO, built apache ages ago and couldn't be
> bothered doing it again), and make testdeps says nothing out of the ordinary.
> 
> rt-1.0.7 continues to work fine.. any ideas?
> 
> cheers,
> 
> 
> Chris
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From jesse at fsck.com  Thu Jul  5 11:13:36 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 11:13:36 -0400
Subject: [rt-users] Email calls to RT with multiple requestors?
In-Reply-To: <015201c1054d$090c3460$c896a8c0@city.lnk>; from alec.cormack@city-link.co.uk on Thu, Jul 05, 2001 at 01:21:36PM +0100
References: <015201c1054d$090c3460$c896a8c0@city.lnk>
Message-ID: <20010705111336.B23751@pallas.fsck.com>

You might want to look at the enhanced-mailgate in 
ftp://ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/

It would allow you to embed pseudo-headers in the message like

RT-Requestor: jane at example.com
RT-Requestor: john at sample.com


On Thu, Jul 05, 2001 at 01:21:36PM +0100, Alec Cormack wrote:
> If I create a request through the RT web interface I can have 2 or more requestors.  I would like to do this with calls emailed to RT (version 2.0).  Is this possible?  I have tried playing with the email reply to field - but I can't work out the syntax. 
> 
> Please can someone help?
> 
> Alec Cormack
> email: Alec.cormack at city-link.co.uk
> 
> 
> _____________________________________________________________________
> The information contained in this e-mail is intended only for the
> individual to whom it is addressed. It may contain privileged and
> confidential information. If you have received this message in
> error or there are any problems, please notify the sender
> immediately and delete the message from your computer. The
> unauthorised use, disclosure, copying or alteration of this
> message is forbidden. This message has been checked for all
> known viruses by Initial City Link prior to sending.
-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From jesse at fsck.com  Thu Jul  5 11:22:08 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 11:22:08 -0400
Subject: [rt-users] Owner correspondance
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHEEIGCDAA.damian@sentex.ca>; from damian@sentex.ca on Thu, Jul 05, 2001 at 10:23:58AM -0400
References: <20010705005702.P23751@pallas.fsck.com> <IDEEIMNKDLEOBLPDPOEHEEIGCDAA.damian@sentex.ca>
Message-ID: <20010705112208.D23751@pallas.fsck.com>



On Thu, Jul 05, 2001 at 10:23:58AM -0400, Damian Gerow wrote:
> > That should just work.  does RT seem to create two accounts for
> > hank? (Does
> > it autocreate a non-privileged account?)  One option is to
> > configure RT2 like
> > RT1 was and just grant 'everyone'  'ReplyToTicket' and 'CommentOnTicket'
> 
> Yes it does create a second account -- it's because the e-mail address for
> the user is (would be) set to "hank at dumpster.ca", whereas his reply e-mail
> address is "hank at dumpster.com".

Ok. the problem is that RT isn't smart enough to equate those two addresses
without you helping it out a bit in the config file.   What you probably
want to do is to supply a regexp in the CanonicalizeAddress subroutine in
the configfile.


> 
> Which leads to another question -- are there plans for a user to have >1
> e-mail addresses?
> 
Longterm, possibly, but not in the immediate future.


> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From jason at splitinfinity.net  Thu Jul  5 16:03:28 2001
From: jason at splitinfinity.net (Split infinity Tech Support)
Date: Thu, 05 Jul 2001 13:03:28 -0700
Subject: [rt-users] Message quoting
Message-ID: <20010705200402.DC131111DA@pallas.eruditorum.org>

How do I get rid of this and get RT to quote messages in the reply?


[Non-text message not quoted]


Jason
-- 
FREE Web Site Monitoring for ALL! 100% FREE!
http://www.ServerRat.com/tag/
Notifies you via: ICQ, AIM and EMAIL!




From rt-list at trevorsky.com  Thu Jul  5 19:09:20 2001
From: rt-list at trevorsky.com (Trevor Sky Garside)
Date: Thu, 5 Jul 2001 16:09:20 -0700
Subject: [rt-users] RT2 installation problems (apache configuration)
Message-ID: <007f01c105a7$8639b250$0100a8c0@halcyon>

I have hacked my way through getting RT2 to install on my system, but I
can't get the Apache config to work properly.  Apache appears to be ignoring
the Perl handler.  Here is my VirtualHost line from httpd.conf:

<VirtualHost my.ip.address>
 DocumentRoot /opt/rt2/WebRT/html
 ServerName rt.mydomainname
 PerlModule Apache::DBI
 PerlRequire /opt/rt2/bin/webmux.pl
 ErrorLog /opt/rt2/logs/apache-error.log

 <Location />
  SetHandler perl-script
  PerlHandler RT::Mason
 </Location>
</VirtualHost>

(I have removed my domain name and IP because I don't want random people
poking around an unfinished installation... ;)

I have confirmed that Apache is basically ignoring the SetHandler line
because it does the same thing no matter what is listed there -- at the
moment, it is set to SetHandler your-mom - no error flagged when apache
starts up, and it merely spits out the plain HTML instead of processing it
through Mason.


As a side note, I had *severe* trouble getting this program to install at
all.  Does anybody have any installation notes from their RT2 install?  I'd
like to see if others had the same troubles I did.

Installed on a RedHat 7.1 system, MySQL was installed using the RPMs.
Running make fixdeps actually downloaded and built a new Perl, which has
been an unrelated source of many headaches.

Thanks for any help anybody can provide.

Trevor Sky Garside
<trevor at trevorsky.com>






From teo.dehesselle at uts.edu.au  Thu Jul  5 20:22:15 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Fri, 06 Jul 2001 10:22:15 +1000
Subject: [rt-users] Help... moved RT and now lost message bodies!
Message-ID: <3B4504B7.8422A2EF@uts.edu.au>

The following relates to rt 1.0.7.

I have to move RT from machine A to B... I did a fresh install and then
overwrote the new mysql database with the original... And I've now lost
access to the message bodies... 

I've also copied the old transactions....  Help... users are screaming at
me... 

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From rael at zero.kgon.com  Thu Jul  5 20:30:40 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 05 Jul 2001 17:30:40 -0700
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <3B4504B7.8422A2EF@uts.edu.au>
References: <3B4504B7.8422A2EF@uts.edu.au>
Message-ID: <994379440.26256.5.camel@zero.kgon.com>

On 06 Jul 2001 10:22:15 +1000, Teo de Hesselle wrote:
> I have to move RT from machine A to B... I did a fresh install and then
> overwrote the new mysql database with the original... And I've now lost
> access to the message bodies... 
> 
> I've also copied the old transactions....  Help... users are screaming at
> me... 

When I moved from one machine to another, I did a mysqldump out, built
the new RT 1.07 install, then piped in the dump file after excising the
bits that create tables and whatnot. It worked like a dream.

That probably doesn't help you very much, but it was how I went about
the process.
 
--
  Karel P Kerezman - IS Admin, Entercom Portland - http://zero.kgon.com
 -----------------------------------------------------------------------
  Can't dial 911 because he can't find '11' on the phone.
 -----------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon




From allbery at ece.cmu.edu  Thu Jul  5 20:30:15 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Thu, 05 Jul 2001 20:30:15 -0400
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <3B4504B7.8422A2EF@uts.edu.au>
References: <3B4504B7.8422A2EF@uts.edu.au>
Message-ID: <46160000.994379412@vpn33.ece.cmu.edu>

On Friday, July 06, 2001 10:22:15 +1000, Teo de Hesselle 
<teo.dehesselle at uts.edu.au> wrote:
+-----
| I've also copied the old transactions....  Help... users are screaming at
| me...
+--->8

Are they in the same place relative to the RT base directory?
Does etc/config.pm have the same location listed?
Does the web server have read (and write) permissions on the transactions 
directory and its contents?

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From teo.dehesselle at uts.edu.au  Thu Jul  5 21:07:34 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Fri, 06 Jul 2001 11:07:34 +1000
Subject: [rt-users] Help... moved RT and now lost message bodies!
References: <3B4504B7.8422A2EF@uts.edu.au> <46160000.994379412@vpn33.ece.cmu.edu>
Message-ID: <3B450F56.1B1E3AF3@uts.edu.au>

"Brandon S. Allbery KF8NH" wrote:
> 
> On Friday, July 06, 2001 10:22:15 +1000, Teo de Hesselle
> <teo.dehesselle at uts.edu.au> wrote:
> +-----
> | I've also copied the old transactions....  Help... users are screaming at
> | me...
> +--->8
> 
> Are they in the same place relative to the RT base directory?
> Does etc/config.pm have the same location listed?

Yes. I've also made a symlink, so the old full path would still work.

> Does the web server have read (and write) permissions on the transactions
> directory and its contents?

Yes. And then to be double sure, I did:

cd /usr/local/rt1/transactions

chmod -R 777 . 
chown -R rt:rt .

Oddly, some of them appear to be working now... in some cases one out of 5
transactions are appearing, whilst the others (in the same ticket!) are
not.

There doesn't seem to be a correlation between tickets before the move and
tickets after the move, which makes it all the more frustrating.


-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From allbery at ece.cmu.edu  Thu Jul  5 21:11:33 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Thu, 05 Jul 2001 21:11:33 -0400
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <3B450F56.1B1E3AF3@uts.edu.au>
References: <3B4504B7.8422A2EF@uts.edu.au>
 <46160000.994379412@vpn33.ece.cmu.edu> <3B450F56.1B1E3AF3@uts.edu.au>
Message-ID: <56770000.994381891@vpn33.ece.cmu.edu>

On Friday, July 06, 2001 11:07:34 +1000, Teo de Hesselle 
<teo.dehesselle at uts.edu.au> wrote:
+-----
| Oddly, some of them appear to be working now... in some cases one out of 5
| transactions are appearing, whilst the others (in the same ticket!) are
| not.
|
| There doesn't seem to be a correlation between tickets before the move and
| tickets after the move, which makes it all the more frustrating.
+--->8

That sounds like whatever you did to transfer the database generated new 
autoincrement sequence numbers --- which would pretty well break things 
because the ones in each_req and transactions are what tie everything 
together.

I'd re-dump the old RT installation with mysqldump and reload it.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From teo.dehesselle at uts.edu.au  Thu Jul  5 21:24:22 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Fri, 06 Jul 2001 11:24:22 +1000
Subject: [rt-users] Help... moved RT and now lost message bodies!
References: <3B4504B7.8422A2EF@uts.edu.au>
	 <46160000.994379412@vpn33.ece.cmu.edu> <3B450F56.1B1E3AF3@uts.edu.au> <56770000.994381891@vpn33.ece.cmu.edu>
Message-ID: <3B451346.E7082827@uts.edu.au>

"Brandon S. Allbery KF8NH" wrote:
> 
> On Friday, July 06, 2001 11:07:34 +1000, Teo de Hesselle
> <teo.dehesselle at uts.edu.au> wrote:
> +-----
> | Oddly, some of them appear to be working now... in some cases one out of 5
> | transactions are appearing, whilst the others (in the same ticket!) are
> | not.
> |
> | There doesn't seem to be a correlation between tickets before the move and
> | tickets after the move, which makes it all the more frustrating.
> +--->8
> 

You might think so, but new requests are being generated with the expected
serial numbers, and the new files are being created in the proper place
within the transaction heirachy... it's just that they (the message
bodies) aren't showing up on the webpage. 

Does RT Log anywhere apart from the apache erorr log (which has nothing
interesting in it)?

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From allbery at ece.cmu.edu  Thu Jul  5 21:31:57 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Thu, 05 Jul 2001 21:31:57 -0400
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <3B451346.E7082827@uts.edu.au>
References: <3B4504B7.8422A2EF@uts.edu.au>
 <46160000.994379412@vpn33.ece.cmu.edu> <3B450F56.1B1E3AF3@uts.edu.au>
 <56770000.994381891@vpn33.ece.cmu.edu> <3B451346.E7082827@uts.edu.au>
Message-ID: <63750000.994383117@vpn33.ece.cmu.edu>

On Friday, July 06, 2001 11:24:22 +1000, Teo de Hesselle 
<teo.dehesselle at uts.edu.au> wrote:
+-----
| You might think so, but new requests are being generated with the expected
| serial numbers, and the new files are being created in the proper place
| within the transaction heirachy... it's just that they (the message
| bodies) aren't showing up on the webpage.
+--->8

Weird.  Make sure the webserver is actually running as user rt, maybe?

| Does RT Log anywhere apart from the apache erorr log (which has nothing
| interesting in it)?
+--->8

Not by default; I installed Log::Stderr and added an invocation of it in 
rtmux.pl in our copy.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From chris at harvestroad.com  Thu Jul  5 21:38:43 2001
From: chris at harvestroad.com (Chris Waltham)
Date: Fri, 06 Jul 2001 09:38:43 +0800
Subject: [rt-users] Problems upgrading 1.0.7 to 2.0.0
In-Reply-To: <20010705110955.Z23751@pallas.fsck.com>
References: <5.1.0.14.0.20010705144435.02ef32d0@spinach.harvestroad.com>
 <5.1.0.14.0.20010705144435.02ef32d0@spinach.harvestroad.com>
Message-ID: <5.1.0.14.0.20010706093815.02ed9b78@spinach.harvestroad.com>

>RT 2.0 requires mysql 3.23.  You're running mysql 3.22

Oh, whoops. Didn't realise. Thanks!


Chris, who promises to RTFM in the future





From teo.dehesselle at uts.edu.au  Thu Jul  5 22:06:51 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Fri, 06 Jul 2001 12:06:51 +1000
Subject: [rt-users] Help... moved RT and now lost message bodies!
References: <3B4504B7.8422A2EF@uts.edu.au>
Message-ID: <3B451D3B.EE5B48B0@uts.edu.au>

Teo de Hesselle wrote:
> 
> The following relates to rt 1.0.7.
> 
> I have to move RT from machine A to B... I did a fresh install and then
> overwrote the new mysql database with the original... And I've now lost
> access to the message bodies...
> 
> I've also copied the old transactions....  Help... users are screaming at
> me...
> 

More exciting information:

I shut the rt interface down, so I can play without affecting the users.

Now... I copied mysql/var/rt to mysql/var/rt-broke

then went into mysql and did a DROP DATABASE rt;

Next... moved /usr/local/rt1 to usr/local/rt1-broke

Changed the uid from 42 to 60001, to match the previous system it was
installed on. 

"make install" from source.

The new database behaves exactly the same as the old... though I tried
creating/commenting from the web interface, and that works fine (the text
is displayed)... otherwise, the text is gone.

Now... there is no trace of the 'old' data on the system whatsoever... but
the behavior is still there. 

Any ideas?



-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From feargal at thecia.ie  Thu Jul  5 21:35:05 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 6 Jul 2001 02:35:05 +0100
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <3B451346.E7082827@uts.edu.au>
References: <3B4504B7.8422A2EF@uts.edu.au>
	<46160000.994379412@vpn33.ece.cmu.edu>
	<3B450F56.1B1E3AF3@uts.edu.au>
	<56770000.994381891@vpn33.ece.cmu.edu>
	<3B451346.E7082827@uts.edu.au>
Message-ID: <20010706023505.4850b9e6.feargal@thecia.ie>

On Fri, 06 Jul 2001 11:24:22 +1000 Teo de Hesselle <teo.dehesselle at uts.edu.au> wrote:

> You might think so, but new requests are being generated with the expected
> serial numbers, and the new files are being created in the proper place
> within the transaction heirachy... it's just that they (the message
> bodies) aren't showing up on the webpage. 

Is it just imported messages which aren't displaying, or are new messages affected too? If so, before reimporting anything, recreate the new database as per a fresh install, and check that it works okay *without* any imported messages. 

> Does RT Log anywhere apart from the apache erorr log (which has nothing
> interesting in it)?
Not that I know of. Logging has never been a strong suit.

-- 
Feargal Reilly,
Systems Administrator,
The CIA.



From teo.dehesselle at uts.edu.au  Thu Jul  5 22:17:54 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Fri, 06 Jul 2001 12:17:54 +1000
Subject: [rt-users] Help... moved RT and now lost message bodies!
References: <3B4504B7.8422A2EF@uts.edu.au> <3B451D3B.EE5B48B0@uts.edu.au> <20010705221311.J12900@pallas.fsck.com>
Message-ID: <3B451FD2.599FFAF8@uts.edu.au>

Jesse wrote:
> 
> is the timezone on the two systems set the same?
> 

Yes. Both are set to TZ=Australia/NSW in /etc/default/init (it's solaris).

However as I've found that I can't get a default frelling install to
happen, I longer think this is an import problem... how I failed to notice
before, I don't know...  

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From teo.dehesselle at uts.edu.au  Thu Jul  5 22:35:00 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Fri, 06 Jul 2001 12:35:00 +1000
Subject: [rt-users] Help... moved RT and now lost message bodies!
References: <3B4504B7.8422A2EF@uts.edu.au> <3B451D3B.EE5B48B0@uts.edu.au> <20010705221311.J12900@pallas.fsck.com>
Message-ID: <3B4523D4.92A4358D@uts.edu.au>

Jesse wrote:
> 
> is the timezone on the two systems set the same?
> 

Okay... you've obviously been here before... when I use the web, it
creates it using yesterday's date, and displays fine. If i move Jul/6/* to
Jul/5/*, they display fine also.

Now I just have to work out where this incorrect timezone info is coming
from...

What is the difference in the method used by the web and the mailgate? 

-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From jesse at fsck.com  Thu Jul  5 22:43:10 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 5 Jul 2001 22:43:10 -0400
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <3B4523D4.92A4358D@uts.edu.au>; from teo.dehesselle@uts.edu.au on Fri, Jul 06, 2001 at 12:35:00PM +1000
References: <3B4504B7.8422A2EF@uts.edu.au> <3B451D3B.EE5B48B0@uts.edu.au> <20010705221311.J12900@pallas.fsck.com> <3B4523D4.92A4358D@uts.edu.au>
Message-ID: <20010705224310.K12900@pallas.fsck.com>

They're different users and may have different default environments.
This is one of the larger design screwups in RT 1.0.x


On Fri, Jul 06, 2001 at 12:35:00PM +1000, Teo de Hesselle wrote:
> Jesse wrote:
> > 
> > is the timezone on the two systems set the same?
> > 
> 
> Okay... you've obviously been here before... when I use the web, it
> creates it using yesterday's date, and displays fine. If i move Jul/6/* to
> Jul/5/*, they display fine also.
> 
> Now I just have to work out where this incorrect timezone info is coming
> from...
> 
> What is the difference in the method used by the web and the mailgate? 
> 
> -- 
> T?o de Hesselle,                 | Diplomacy is about surviving until
> Unix Systems Administrator       | the next century.  Politics is 
>                                  | about surviving until Friday 
> University of Technology, Sydney | afternoon.        -- Yes, Minister
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org



From darren.nickerson at catchword.com  Thu Jul  5 23:44:51 2001
From: darren.nickerson at catchword.com (Darren Nickerson)
Date: Thu, 05 Jul 2001 23:44:51 -0400
Subject: [rt-users] Oddities with DBIx::SearchBuilder dep check
Message-ID: <20010706034456.6A43860085@hewes.dazza.org>

I seemed to have everything I needed:

[root at hewes rt-2-0-0]# make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.39 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found

And yet:

[snip]
 chmod 000 /usr/local/rt2/etc/config.pm.old
make: [config-replace] Error 1 (ignored)
cp -rp ./etc/config.pm /usr/local/rt2/etc/config.pm
/usr/bin/perl -p -i -e "\
s'!!DB_TYPE!!'mysql'g;\
s'!!DB_HOST!!'localhost'g;\
s'!!DB_RT_PASS!!'balliol'g;\
s'!!DB_RT_USER!!'rt2'g;\
s'!!DB_DATABASE!!'rt2'g;\
s'!!MASON_HTML_PATH!!'/usr/local/rt2/WebRT/html'g;\
s'!!MASON_LOCAL_HTML_PATH!!'/usr/local/rt2/local/WebRT/html'g;\
s'!!MASON_SESSION_PATH!!'/usr/local/rt2/WebRT/sessiondata'g;\
s'!!MASON_DATA_PATH!!'/usr/local/rt2/WebRT/data'g;\
s'!!RT_LOG_PATH!!'/tmp'g;\
s'!!RT_VERSION!!'2.0.0'g;\
" /usr/local/rt2/etc/config.pm
[ -d /usr/local/rt2/lib ] || mkdir /usr/local/rt2/lib
chown -R root /usr/local/rt2/lib
chgrp -R bin /usr/local/rt2/lib
chmod -R 0755 /usr/local/rt2/lib
( cd ./lib; \
  /usr/bin/perl Makefile.PL INSTALLSITELIB=/usr/local/rt2/lib \
		      INSTALLSITEMAN1DIR=/usr/local/rt2/man/man1 \
		      INSTALLSITEMAN3DIR=/usr/local/rt2/man/man3 \
    && make \
    && make test \
    && /usr/bin/perl -p -i -e " s'!!RT_VERSION!!'2.0.0'g;" blib/lib/RT.pm ;\
    make install \
)
Warning: prerequisite DBIx::SearchBuilder 0.39 not found at /usr/lib/perl5/5.6.0/ExtUtils/MakeMaker.pm line 349.


*YIKES**

and then later:


make[1]: Leaving directory `/hdb1/darren/rt-2-0-0/lib'
make[1]: Entering directory `/hdb1/darren/rt-2-0-0/lib'
PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i386-linux -I/usr/lib/perl5/5.6.0 test.pl
1..1
Can't locate DBIx/SearchBuilder/Record/Cachable.pm in @INC (@INC contains: blib/arch blib/lib /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at blib/lib/RT/Record.pm line 19.
BEGIN failed--compilation aborted at blib/lib/RT/Record.pm line 19.
Compilation failed in require at blib/lib/RT/CurrentUser.pm line 23.
BEGIN failed--compilation aborted at blib/lib/RT/CurrentUser.pm line 23.
Compilation failed in require at blib/lib/RT.pm line 3.
BEGIN failed--compilation aborted at blib/lib/RT.pm line 3.
Compilation failed in require at test.pl line 11.
BEGIN failed--compilation aborted at test.pl line 11.
make[1]: *** [test_dynamic] Error 2
make[1]: Leaving directory `/hdb1/darren/rt-2-0-0/lib'
make[1]: Entering directory `/hdb1/darren/rt-2-0-0/lib'
Installing /usr/local/rt2/lib/RT.pm
Installing /usr/local/rt2/lib/RT/KeywordSelects.pm
Installing /usr/local/rt2/lib/RT/Links.pm
Installing /usr/local/rt2/lib/RT/Watchers.pm
Installing /usr/local/rt2/lib/RT/Group.pm

*UGH*

What I find odd is that:

cpan> install DBIx::SearchBuilder     
DBIx::SearchBuilder is up to date.

Which is clearly a lie, because looking at what's available:

cpan> i /SearchBuilder/
Distribution    J/JE/JESSE/DBIx-SearchBuilder-0.13.tar.gz
Distribution    J/JE/JESSE/DBIx-SearchBuilder-0.15.tar.gz
Distribution    J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz
Module          DBIx::SearchBuilder (J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz)
Module          DBIx::SearchBuilder::Handle (J/JE/JESSE/DBIx-SearchBuilder-0.13.tar.gz)
Module          DBIx::SearchBuilder::Handle::Oracle (J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz)
Module          DBIx::SearchBuilder::Handle::Pg (J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz)
Module          DBIx::SearchBuilder::Handle::mysql (J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz)
Module          DBIx::SearchBuilder::Record (J/JE/JESSE/DBIx-SearchBuilder-0.15.tar.gz)
9 items found

I was able to 

cpan> install J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz


and it did:

cpan> install J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz
Running make for J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz
CPAN: LWP::UserAgent loaded ok
Fetching with LWP:
  ftp://ftp.uky.edu/CPAN/authors/id/J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz
Scanning cache /root/.cpan/build for sizes
Deleting from cache: /root/.cpan/build/Time-HiRes-01.20 (11.5>10.0 MB)
Deleting from cache: /root/.cpan/build/MLDBM-2.00 (11.4>10.0 MB)
Deleting from cache: /root/.cpan/build/DBIx-DBSchema-0.13 (11.2>10.0 MB)
Deleting from cache: /root/.cpan/build/HTML-Mason-0.89 (11.0>10.0 MB)
CPAN: MD5 loaded ok
Fetching with LWP:
  ftp://ftp.uky.edu/CPAN/authors/id/J/JE/JESSE/CHECKSUMS
CPAN: Compress::Zlib loaded ok
Checksum for /root/.cpan/sources/authors/id/J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz ok
DBIx-SearchBuilder-0.39/
DBIx-SearchBuilder-0.39/Changes
DBIx-SearchBuilder-0.39/MANIFEST
DBIx-SearchBuilder-0.39/MANIFEST.SKIP
DBIx-SearchBuilder-0.39/Makefile.PL
DBIx-SearchBuilder-0.39/SearchBuilder.pm
DBIx-SearchBuilder-0.39/test.pl
DBIx-SearchBuilder-0.39/SearchBuilder/
DBIx-SearchBuilder-0.39/SearchBuilder/Handle.pm
DBIx-SearchBuilder-0.39/SearchBuilder/Record.pm
DBIx-SearchBuilder-0.39/SearchBuilder/Handle/
DBIx-SearchBuilder-0.39/SearchBuilder/Handle/Oracle.pm
DBIx-SearchBuilder-0.39/SearchBuilder/Handle/Pg.pm
DBIx-SearchBuilder-0.39/SearchBuilder/Handle/mysql.pm
DBIx-SearchBuilder-0.39/SearchBuilder/Record/
DBIx-SearchBuilder-0.39/SearchBuilder/Record/Cachable.pm

  CPAN.pm: Going to build J/JE/JESSE/DBIx-SearchBuilder-0.39.tar.gz

Checking if your kit is complete...
Looks good
Writing Makefile for DBIx::SearchBuilder
mkdir blib
mkdir blib/lib
mkdir blib/lib/DBIx
mkdir blib/arch
mkdir blib/arch/auto
mkdir blib/arch/auto/DBIx
mkdir blib/arch/auto/DBIx/SearchBuilder
mkdir blib/lib/auto
mkdir blib/lib/auto/DBIx
mkdir blib/lib/auto/DBIx/SearchBuilder
mkdir blib/man3
cp SearchBuilder/Handle/Pg.pm blib/lib/DBIx/SearchBuilder/Handle/Pg.pm
cp SearchBuilder/Handle.pm blib/lib/DBIx/SearchBuilder/Handle.pm
cp SearchBuilder/Handle/mysql.pm blib/lib/DBIx/SearchBuilder/Handle/mysql.pm
cp SearchBuilder.pm blib/lib/DBIx/SearchBuilder.pm
cp SearchBuilder/Record.pm blib/lib/DBIx/SearchBuilder/Record.pm
cp SearchBuilder/Handle/Oracle.pm blib/lib/DBIx/SearchBuilder/Handle/Oracle.pm
cp SearchBuilder/Record/Cachable.pm blib/lib/DBIx/SearchBuilder/Record/Cachable.pm
Manifying blib/man3/DBIx::SearchBuilder::Handle.3pm
Manifying blib/man3/DBIx::SearchBuilder::Handle::mysql.3pm
Manifying blib/man3/DBIx::SearchBuilder.3pm
Manifying blib/man3/DBIx::SearchBuilder::Record.3pm
Manifying blib/man3/DBIx::SearchBuilder::Handle::Oracle.3pm
  /usr/bin/make  -- OK
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i386-linux -I/usr/lib/perl5/5.6.0 test.pl
1..6
ok 1
ok 2
ok 3
ok 4
ok 5
ok 6
  /usr/bin/make test -- OK
Running make install
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/Pg.pm
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm
Installing /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle/Oracle.pm
Installing /usr/share/man/man3/DBIx::SearchBuilder::Handle.3pm
Installing /usr/share/man/man3/DBIx::SearchBuilder::Handle::mysql.3pm
Installing /usr/share/man/man3/DBIx::SearchBuilder.3pm
Installing /usr/share/man/man3/DBIx::SearchBuilder::Record.3pm
Installing /usr/share/man/man3/DBIx::SearchBuilder::Handle::Oracle.3pm
Writing /usr/lib/perl5/site_perl/5.6.0/i386-linux/auto/DBIx/SearchBuilder/.packlist
Appending installation info to /usr/lib/perl5/5.6.0/i386-linux/perllocal.pod
  /usr/bin/make install  -- OK


This time through the make install was happy (well aside from my having had to 
mess with MySQL grants by hand . . . )

I'm posting this in case it's not just something weird with my CPAN/perl 
setup.

-d







From ml at bendler-net.de  Wed Jul  4 06:20:31 2001
From: ml at bendler-net.de (Thomas Bendler)
Date: Wed, 4 Jul 2001 12:20:31 +0200
Subject: [rt-users] Keywords / Forwarding / Control / LDAP
In-Reply-To: <000c01c102ff$5e0cd5a0$69285492@tivoli.com>; from Christian Gilmore on Mon, Jul 02, 2001 at 09:00:35AM -0500
References: <3B400557.D42CEC36@uts.edu.au> <000c01c102ff$5e0cd5a0$69285492@tivoli.com>
Message-ID: <20010704122031.B6269@ds9.intranet.cimt-ag.de>

Hi Christian,

On Mon, 02 Jul 2001, Christian Gilmore sent incredible lines:
[...]
> I've already implemented LDAP with RT2. I'm still considering the
> synchronization issues between incoming requests and what the requestor's
> LDAP userid (or any attribute, really) would be. I would bet that within
> two week's I'll submit a patch that cleanly handles insertion of
> site-specific code for this problem with at least the one example I end up
> using personally.
> Try using Apache::AuthenLDAP and Apache::AuthzLDAP. I've written both of
> these modules and have had great success with them within IBM. Also, you
> might want to wrap Apache::AuthenCache and Apache::AuthzCache around them
> for improved performance.

Do you have a quick guide how you perform this? I think LDAP is a
quite nice and important thing that could happend to RT.

... may the Tux be with you! =Thomas=
-- 
Thomas Bendler           \\://                      ml at bendler-net.de
Billwiese 22             (o -)             http://www.bendler-net.de/
21033 Hamburg      ---ooO-(_)-Ooo---          tel.: 0 177 - 277 37 61
Germany                                    Linux, enjoy the ride ...!



From lao_nightwolf at hotmail.com  Fri Jul  6 03:13:25 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Fri, 6 Jul 2001 09:13:25 +0200
Subject: [rt-users] RT-2.0.0: webui problem
Message-ID: <OE45Ma7RtMeKbK1tHk100004c5a@hotmail.com>

Hello,

I now see in my error_log of apache following output:

[Fri Jul  6 02:55:47 2001] [error] Connect Failed Can't connect to local MySQL server through socket '/tmp/mysql.sock' (111)
 at /etc/httpd/htdocs/rt2/lib/RT.pm line 14

I'm using RH 7.0 with mysql 3.34
This is my apache start string:

[Fri Jul  6 03:12:22 2001] [notice] Apache/1.3.20 (Unix) PHP/4.0.5 mod_perl/1.25_01-dev mod_ssl/2.8.4 OpenSSL/0.9.5a configured -- resuming normal operations

I hope you can help me further because I'm blocked..

Thanks!
lao



----- Original Message -----
From: Vivek Khera
Sent: Thursday, July 05, 2001 4:42 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] RT-2.0.0: webui problem


>>>>> "ln" == lao nightwolf <lao_nightwolf at hotmail.com> writes:

ln> this is what my log says.. I don't get any further with it, though with my knowledge..
ln> thanks for helping me!

ln> [Thu Jul  5 10:01:08 2001] [error] Undefined subroutine &HTML::Mason::handler called.


You need to ensure that HTML::Mason is loaded into your server.
Either you must do a "PerlModule HTML::Mason" or require it via some
other module that gets loaded by mod_perl.

When you start your server, does it display any error messages or
write any error messages to the logs?

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From rt-list at trevorsky.com  Fri Jul  6 04:37:38 2001
From: rt-list at trevorsky.com (Trevor Sky Garside)
Date: Fri, 6 Jul 2001 01:37:38 -0700
Subject: [rt-users] RT2 installation problems (apache configuration)
References: <007f01c105a7$8639b250$0100a8c0@halcyon> <20010705225323.L12900@pallas.fsck.com>
Message-ID: <00b601c105f6$ea54bc40$0100a8c0@halcyon>

I've scoured and can't find anything that applies... :(

It's interesting -- I've got a different issue occurring now...  it appears
that Mason isn't working at all.  When I try to load a page I've set to be
handled by RT::Mason, my web browser reports an invalid response from
server.  If I telnet to the server on port 80, and issue the proper GET
line, I get nothing in return - just a disconnection from host.

Does anybody know anything at all about Mason, and any ways I might be able
to test it??

Aaaaargh!!

Trevor Sky Garside
<trevor at trevorsky.com>



----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Trevor Sky Garside" <rt-list at trevorsky.com>
Sent: Thursday, July 05, 2001 7:53 PM
Subject: Re: [rt-users] RT2 installation problems (apache configuration)


> you might want to look through the recent archives of the list. They
> speak to a lot of these issues you've had.
>
>
> On Thu, Jul 05, 2001 at 04:09:20PM -0700, Trevor Sky Garside wrote:
> > I have hacked my way through getting RT2 to install on my system, but I
> > can't get the Apache config to work properly.  Apache appears to be
ignoring
> > the Perl handler.  Here is my VirtualHost line from httpd.conf:
> >
> > <VirtualHost my.ip.address>
> >  DocumentRoot /opt/rt2/WebRT/html
> >  ServerName rt.mydomainname
> >  PerlModule Apache::DBI
> >  PerlRequire /opt/rt2/bin/webmux.pl
> >  ErrorLog /opt/rt2/logs/apache-error.log
> >
> >  <Location />
> >   SetHandler perl-script
> >   PerlHandler RT::Mason
> >  </Location>
> > </VirtualHost>
> >
> > (I have removed my domain name and IP because I don't want random people
> > poking around an unfinished installation... ;)
> >
> > I have confirmed that Apache is basically ignoring the SetHandler line
> > because it does the same thing no matter what is listed there -- at the
> > moment, it is set to SetHandler your-mom - no error flagged when apache
> > starts up, and it merely spits out the plain HTML instead of processing
it
> > through Mason.
> >
> >
> > As a side note, I had *severe* trouble getting this program to install
at
> > all.  Does anybody have any installation notes from their RT2 install?
I'd
> > like to see if others had the same troubles I did.
> >
> > Installed on a RedHat 7.1 system, MySQL was installed using the RPMs.
> > Running make fixdeps actually downloaded and built a new Perl, which has
> > been an unrelated source of many headaches.
> >
> > Thanks for any help anybody can provide.
> >
> > Trevor Sky Garside
> > <trevor at trevorsky.com>
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
>  . . when not in doubt, get in doubt.  -- Old Discordian Proveb
>




From bruno.mattarollo at ams.greenpeace.org  Fri Jul  6 04:47:45 2001
From: bruno.mattarollo at ams.greenpeace.org (Bruno Mattarollo)
Date: Fri, 6 Jul 2001 10:47:45 +0200
Subject: [rt-users] RT2 installation problems (apache configuration)
In-Reply-To: <00b601c105f6$ea54bc40$0100a8c0@halcyon>; from rt-list@trevorsky.com on Fri, Jul 06, 2001 at 01:37:38 -0700
References: <007f01c105a7$8639b250$0100a8c0@halcyon> <20010705225323.L12900@pallas.fsck.com> <00b601c105f6$ea54bc40$0100a8c0@halcyon>
Message-ID: <20010706104745.H22634@mail.nli.gl3>

Hello

	I am VERY new to rt2 (I have just installed it) but it's working for me.

	The installation was really straight forward. I installed it with Pg 7.1.2
No problems with Apache at all! (RedHat 7.1)

	Can you look at the access logs from Apache? Can you report what you see
there? Is there anything on the error_log?

	Just my 2 cts.

On Fri, 06 Jul 2001, Trevor Sky Garside wrote:

> I've scoured and can't find anything that applies... :(
> 
> It's interesting -- I've got a different issue occurring now...  it appears
> that Mason isn't working at all.  When I try to load a page I've set to be
> handled by RT::Mason, my web browser reports an invalid response from
> server.  If I telnet to the server on port 80, and issue the proper GET
> line, I get nothing in return - just a disconnection from host.
> 
> Does anybody know anything at all about Mason, and any ways I might be able
> to test it??

Bruno Mattarollo <bruno.mattarollo at ams.greenpeace.org>
Systems Administrator
Greenpeace [ http://www.greenpeace.org/ ]
---

Never give up on a dream because of the time it will take to accomplish it.
The time will pass anyway.

Get cyberactivated:
http://act.greenpeace.org/



From rherget at xebec.de  Fri Jul  6 04:52:44 2001
From: rherget at xebec.de (Roland von Herget)
Date: Fri, 6 Jul 2001 10:52:44 +0200 (CEST)
Subject: [rt-users] RT2 installation problems (apache configuration)
In-Reply-To: <00b601c105f6$ea54bc40$0100a8c0@halcyon>
Message-ID: <Pine.LNX.4.21.0107061046290.31615-100000@guru.intranet.xebec.de>

Hi Trevor,

I've seen things like this with mod_perl+php4 where php4 is compiled
against other mysql headers than DBI::mysql. Look in your main apache
error log: any lines like this ?
[Fri Mar 30 14:34:40 2001] [notice] child pid 742 exit signal Segmentation
fault (11)

ok, but there are a lot of other possibilities, too !
As possible solution remove as much modules as possible from your apache
config (php3, php4, ...)


Greetings,

Roland

On Fri, 6 Jul 2001, Trevor Sky Garside wrote:

> I've scoured and can't find anything that applies... :(
> 
> It's interesting -- I've got a different issue occurring now...  it appears
> that Mason isn't working at all.  When I try to load a page I've set to be
> handled by RT::Mason, my web browser reports an invalid response from
> server.  If I telnet to the server on port 80, and issue the proper GET
> line, I get nothing in return - just a disconnection from host.
> 
> Does anybody know anything at all about Mason, and any ways I might be able
> to test it??
> 
> Aaaaargh!!
> 
> Trevor Sky Garside
> <trevor at trevorsky.com>
> 
> 
> 
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Trevor Sky Garside" <rt-list at trevorsky.com>
> Sent: Thursday, July 05, 2001 7:53 PM
> Subject: Re: [rt-users] RT2 installation problems (apache configuration)
> 
> 
> > you might want to look through the recent archives of the list. They
> > speak to a lot of these issues you've had.
> >
> >
> > On Thu, Jul 05, 2001 at 04:09:20PM -0700, Trevor Sky Garside wrote:
> > > I have hacked my way through getting RT2 to install on my system, but I
> > > can't get the Apache config to work properly.  Apache appears to be
> ignoring
> > > the Perl handler.  Here is my VirtualHost line from httpd.conf:
> > >
> > > <VirtualHost my.ip.address>
> > >  DocumentRoot /opt/rt2/WebRT/html
> > >  ServerName rt.mydomainname
> > >  PerlModule Apache::DBI
> > >  PerlRequire /opt/rt2/bin/webmux.pl
> > >  ErrorLog /opt/rt2/logs/apache-error.log
> > >
> > >  <Location />
> > >   SetHandler perl-script
> > >   PerlHandler RT::Mason
> > >  </Location>
> > > </VirtualHost>
> > >
> > > (I have removed my domain name and IP because I don't want random people
> > > poking around an unfinished installation... ;)
> > >
> > > I have confirmed that Apache is basically ignoring the SetHandler line
> > > because it does the same thing no matter what is listed there -- at the
> > > moment, it is set to SetHandler your-mom - no error flagged when apache
> > > starts up, and it merely spits out the plain HTML instead of processing
> it
> > > through Mason.
> > >
> > >
> > > As a side note, I had *severe* trouble getting this program to install
> at
> > > all.  Does anybody have any installation notes from their RT2 install?
> I'd
> > > like to see if others had the same troubles I did.
> > >
> > > Installed on a RedHat 7.1 system, MySQL was installed using the RPMs.
> > > Running make fixdeps actually downloaded and built a new Perl, which has
> > > been an unrelated source of many headaches.
> > >
> > > Thanks for any help anybody can provide.
> > >
> > > Trevor Sky Garside
> > > <trevor at trevorsky.com>
> > >




From tlongo at avaya.com  Fri Jul  6 08:37:49 2001
From: tlongo at avaya.com (Tim Longo)
Date: Fri, 6 Jul 2001 08:37:49 -0400
Subject: [rt-users] webrt timeout
Message-ID: <LJENJGAKKIDKIEKEHNKLMEFKCBAA.tlongo@avaya.com>

Hello rt-users,

I am having a problem where a webrt session seems to time out without me
clicking the "logout" link.  I will log into webrt, and view my queue, even
reply, comment resolve tickets etc.  If I later decide to reply to a ticket,
or even update my queue display, I find that sometimes, I have to login to
webrt again?  This is a big problem when I reply to a ticket since I don't
know the session has timed out until I hit send.  Then the reply I typed in
is lost.

Anyone have any suggestions?

Thanks!
Tim




From p.caci at seabone.net  Fri Jul  6 09:48:39 2001
From: p.caci at seabone.net (Pierfrancesco Caci)
Date: 06 Jul 2001 15:48:39 +0200
Subject: [rt-users] how to add the original message?
Message-ID: <87elrugoco.fsf@paperino.int-seabone.net>

In RT v.1.0.6 (yes, yes, I know 2.0 is out)
how can I add the text of the original message to a comment or a
reply? Which tag should I use ?

Thanks

Pf
 


-- 

-------------------------------------------------------------------------------
 Pierfrancesco Caci |            System Administrator @ seabone.net
 p.caci at seabone.net |     Telecom Italia S.p.A. - International Operations
     Linux paperino 2.4.5 #1 Tue Jun 12 11:33:43 CEST 2001 i686 unknown



From hwagener at fcb-wilkens.com  Fri Jul  6 11:31:59 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Fri, 06 Jul 2001 17:31:59 +0200
Subject: [rt-users] Still problems with /SelfService/
Message-ID: <3B45D9EF.AB84D98C@fcb-wilkens.com>

OK, now I know users get autocreated when they send a request to the
mailgate. Also, I know their uid is equal to their email-address (which we
will change to their email adress up to but not including the @, since the
rt mail gateway is not reachable by people outside our company network, thus
all 'email names' are unique).

I also found that the autocreated users' password is set to *NO_PASSWD* in
the database, and since this is a crypted value, guessing the password is
really hard. 

Which password do autocreated users use to login at /SelfService/ ? I tried
the obvious two (namely, 'password' and the uid created), but those don't
work. Leaving the password field empty didn't work, either.

Regards,
	Harald

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From jesse at fsck.com  Fri Jul  6 11:58:18 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 6 Jul 2001 11:58:18 -0400
Subject: [rt-users] Still problems with /SelfService/
In-Reply-To: <3B45D9EF.AB84D98C@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Fri, Jul 06, 2001 at 05:31:59PM +0200
References: <3B45D9EF.AB84D98C@fcb-wilkens.com>
Message-ID: <20010706115818.U12900@pallas.fsck.com>

As of now, RT2 doesn't automatically assign passwords to users on account
creation.  Down the line, the plan is to assign random passwords and optionally
email them to the user.  For now, you need to manually set them.

        -j


On Fri, Jul 06, 2001 at 05:31:59PM +0200, Harald Wagener wrote:
> 
> OK, now I know users get autocreated when they send a request to the
> mailgate. Also, I know their uid is equal to their email-address (which we
> will change to their email adress up to but not including the @, since the
> rt mail gateway is not reachable by people outside our company network, thus
> all 'email names' are unique).
> 
> I also found that the autocreated users' password is set to *NO_PASSWD* in
> the database, and since this is a crypted value, guessing the password is
> really hard. 
> 
> Which password do autocreated users use to login at /SelfService/ ? I tried
> the obvious two (namely, 'password' and the uid created), but those don't
> work. Leaving the password field empty didn't work, either.
> 
> Regards,
> 	Harald
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."
							-me



From ludek at mokry.cz  Fri Jul  6 06:08:02 2001
From: ludek at mokry.cz (Ludek Mokry)
Date: Fri, 6 Jul 2001 12:08:02 +0200 
Subject: [rt-users] changing resolve (stalled) status to open
Message-ID: <FC956E49E725BC4683E5175BC296CDF0058D69@exchange55.pink>

Hello,

Is it possible to change automatically resolved message status if requestor
replied to that resolved message?

Thanks.
Ludek.



From jesse at fsck.com  Fri Jul  6 13:04:37 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 6 Jul 2001 13:04:37 -0400
Subject: [rt-users] changing resolve (stalled) status to open
In-Reply-To: <FC956E49E725BC4683E5175BC296CDF0058D69@exchange55.pink>; from ludek@mokry.cz on Fri, Jul 06, 2001 at 12:08:02PM +0200
References: <FC956E49E725BC4683E5175BC296CDF0058D69@exchange55.pink>
Message-ID: <20010706130437.B12900@pallas.fsck.com>

RT 1.0.x does that. RT 2.0.0 doesn't unless the user has ACLS to modify the ticket.  This will be fixed in 2.0.1


On Fri, Jul 06, 2001 at 12:08:02PM +0200, Ludek Mokry wrote:
> Hello,
> 
> Is it possible to change automatically resolved message status if requestor
> replied to that resolved message?
> 
> Thanks.
> Ludek.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From rjohnson at tripwire.com  Fri Jul  6 14:21:10 2001
From: rjohnson at tripwire.com (Russ Johnson)
Date: Fri, 6 Jul 2001 11:21:10 -0700 
Subject: [rt-users] "Various and sundry perl modules" and "setgid perl"
Message-ID: <1C64CE7BD3DD8C4EB8F6D4A8F2F526C92161@postalfish.tripwire.com>

I'm attempting to install RT2.0 on RH 7.0. 

In the "Required Packages" section of the readme, it lists "Various and
sundry perl modules". 

What does this mean?

Also, is there an easy way to verify that my perl supports setgid?

Thanks in advance!

Russ Johnson
Testlab Manager
Tripwire, Inc.



From khera at kcilink.com  Fri Jul  6 14:49:32 2001
From: khera at kcilink.com (Vivek Khera)
Date: Fri, 6 Jul 2001 14:49:32 -0400
Subject: [rt-users] "Various and sundry perl modules" and "setgid perl"
In-Reply-To: <1C64CE7BD3DD8C4EB8F6D4A8F2F526C92161@postalfish.tripwire.com>
References: <1C64CE7BD3DD8C4EB8F6D4A8F2F526C92161@postalfish.tripwire.com>
Message-ID: <15174.2108.185706.566588@onceler.kciLink.com>

>>>>> "RJ" == Russ Johnson <rjohnson at tripwire.com> writes:

RJ> I'm attempting to install RT2.0 on RH 7.0. 
RJ> In the "Required Packages" section of the readme, it lists "Various and
RJ> sundry perl modules". 

RJ> What does this mean?

Lots of stuff ;-)  There's a script in the source tree that checks for
nearly all the necessary modules.  Just run it.

RJ> Also, is there an easy way to verify that my perl supports setgid?

ls -l `which suidperl`

Does it have the suid bit set?  My perms look like this:

-rws--x--x  3 root  wheel  50920 Jun 26 09:03 /usr/bin/suidperl*

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/



From greg at ussnomad.org  Sat Jul  7 14:13:09 2001
From: greg at ussnomad.org (Greg Trotter)
Date: Sat, 07 Jul 2001 13:13:09 -0500
Subject: [rt-users] Function CGI::Object::unescape does not exist
In-Reply-To: <20010701042002.8A8BA1122F@pallas.eruditorum.org>
Message-ID: <5.1.0.14.0.20010707131031.028c9ec0@forbin.ussnomad.org>

On June 29th, Jesse wrote:


>hrm.  What happens if you run
>perl -MCPAN -e'install CGI'
>
>         -j
>
>On Fri, Jun 29, 2001 at 03:57:03PM -0400, Derek Buttineau wrote:
> > I'm having an issue at the tail end of the RT2 installation, everything 
> installed fine, however when I try to bring up the Admin web interface or 
> login using an account I created at command line, I end up with a 500 
> server error..
> >
> > The Apache logs show the following:
> >
> > [Fri Jun 29 19:25:31 2001] [error] Function CGI::Object::unescape does 
> not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
> > [Fri Jun 29 19:41:58 2001] [error] Can't call method "unescape" on an 
> undefined value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.
> > [Fri Jun 29 19:42:05 2001] [error] Can't call method "unescape" on an 
> undefined value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.
> > [Fri Jun 29 19:42:06 2001] [error] Function CGI::Object::unescape does 
> not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
> > [Fri Jun 29 19:42:13 2001] [error] Function CGI::Object::unescape does 
> not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
> >
> > RT log in /tmp shows the following as well:
> >
> > Attempt to free unreferenced scalar.

I didn't see any replies to this... was there a resolution? I am having the 
identical problem.

   - greg


--
Greg Trotter
greg at ussnomad.org




From lleuchter at germany.ea.com  Sun Jul  8 07:09:22 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Sun, 8 Jul 2001 13:09:22 +0200 
Subject: AW: [rt-users] Help... moved RT and now lost message bodies!
Message-ID: <E4695631972C4D428EE7D6C067498CEEA62E@eager1.ger.ceo.ad.ea.com>

Hi,

After re-installint RT to a complete different box as the original one
appeared to be a nightmare,
I get the following error when starting apache:

Syntax error on line 980 of /usr/local/apache/conf/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains:
/usr/local/lib/perl5/5.6.1



fixdeps and testdeps went fine, the following perl modules are installed
properly however:



DBIx::SearchBuilder <https://10.20.31.245/cpan/edit_mod.cgi?idx=35>
0.39	
DBIx::DataSource <https://10.20.31.245/cpan/edit_mod.cgi?idx=34>
0.02	
DBI <https://10.20.31.245/cpan/edit_mod.cgi?idx=33> 	 1.18	
Digest::MD5 <https://10.20.31.245/cpan/edit_mod.cgi?idx=32> 	 2.13	
RT <https://10.20.31.245/cpan/edit_mod.cgi?idx=31> 	 !!RT_VERSION!!	
Apache::Session <https://10.20.31.245/cpan/edit_mod.cgi?idx=28>
1.53	
mod_perl <https://10.20.31.245/cpan/edit_mod.cgi?idx=27> 	 1.25	
Msql-Mysql-modules <https://10.20.31.245/cpan/edit_mod.cgi?idx=22>
1.2216	
Data::ShowTable <https://10.20.31.245/cpan/edit_mod.cgi?idx=21> 	 3.3

Log::Dispatch <https://10.20.31.245/cpan/edit_mod.cgi?idx=20> 	 1.79	
Text::Template <https://10.20.31.245/cpan/edit_mod.cgi?idx=19> 	 1.31	
Text::Wrapper <https://10.20.31.245/cpan/edit_mod.cgi?idx=18> 	 1.000	
Tie::IxHash <https://10.20.31.245/cpan/edit_mod.cgi?idx=17> 	 1.21	
MIME-tools <https://10.20.31.245/cpan/edit_mod.cgi?idx=16> 	 5.411	
IO-stringy <https://10.20.31.245/cpan/edit_mod.cgi?idx=15> 	 1.220	
MIME::Base64 <https://10.20.31.245/cpan/edit_mod.cgi?idx=14> 	 2.12	
Mail <https://10.20.31.245/cpan/edit_mod.cgi?idx=13> 	 1.15	
TimeDate <https://10.20.31.245/cpan/edit_mod.cgi?idx=12> 	 1.10	
MD5 <https://10.20.31.245/cpan/edit_mod.cgi?idx=11> 	 2.02	
Storable <https://10.20.31.245/cpan/edit_mod.cgi?idx=9> 	 1.012	
HTML::Mason <https://10.20.31.245/cpan/edit_mod.cgi?idx=8> 	 1.03	
Params::Validate <https://10.20.31.245/cpan/edit_mod.cgi?idx=7>
0.04	
Net <https://10.20.31.245/cpan/edit_mod.cgi?idx=6> 	 1.07	
MLDBM <https://10.20.31.245/cpan/edit_mod.cgi?idx=5> 	 2.00	
HTML::Parser <https://10.20.31.245/cpan/edit_mod.cgi?idx=4> 	 3.25	
HTML::Tagset <https://10.20.31.245/cpan/edit_mod.cgi?idx=3> 	 3.03	
 
 
Any ideas ?
 
Lars
 

- 

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From jesse at fsck.com  Sun Jul  8 12:15:54 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 8 Jul 2001 12:15:54 -0400
Subject: [rt-users] Help... moved RT and now lost message bodies!
In-Reply-To: <E4695631972C4D428EE7D6C067498CEEA62E@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Sun, Jul 08, 2001 at 01:09:22PM +0200
References: <E4695631972C4D428EE7D6C067498CEEA62E@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010708121554.G1998@pallas.fsck.com>

Read the readme. It tells you that you'll probably have to install Apache::DBI
by hand.


On Sun, Jul 08, 2001 at 01:09:22PM +0200, Leuchter, Lars wrote:
> Hi,
> 
> After re-installint RT to a complete different box as the original one
> appeared to be a nightmare,
> I get the following error when starting apache:
> 
> Syntax error on line 980 of /usr/local/apache/conf/httpd.conf:
> Can't locate Apache/DBI.pm in @INC (@INC contains:
> /usr/local/lib/perl5/5.6.1
> 
> 
> 
> fixdeps and testdeps went fine, the following perl modules are installed
> properly however:
> 
> 
> 
> DBIx::SearchBuilder <https://10.20.31.245/cpan/edit_mod.cgi?idx=35>
> 0.39	
> DBIx::DataSource <https://10.20.31.245/cpan/edit_mod.cgi?idx=34>
> 0.02	
> DBI <https://10.20.31.245/cpan/edit_mod.cgi?idx=33> 	 1.18	
> Digest::MD5 <https://10.20.31.245/cpan/edit_mod.cgi?idx=32> 	 2.13	
> RT <https://10.20.31.245/cpan/edit_mod.cgi?idx=31> 	 !!RT_VERSION!!	
> Apache::Session <https://10.20.31.245/cpan/edit_mod.cgi?idx=28>
> 1.53	
> mod_perl <https://10.20.31.245/cpan/edit_mod.cgi?idx=27> 	 1.25	
> Msql-Mysql-modules <https://10.20.31.245/cpan/edit_mod.cgi?idx=22>
> 1.2216	
> Data::ShowTable <https://10.20.31.245/cpan/edit_mod.cgi?idx=21> 	 3.3
> 
> Log::Dispatch <https://10.20.31.245/cpan/edit_mod.cgi?idx=20> 	 1.79	
> Text::Template <https://10.20.31.245/cpan/edit_mod.cgi?idx=19> 	 1.31	
> Text::Wrapper <https://10.20.31.245/cpan/edit_mod.cgi?idx=18> 	 1.000	
> Tie::IxHash <https://10.20.31.245/cpan/edit_mod.cgi?idx=17> 	 1.21	
> MIME-tools <https://10.20.31.245/cpan/edit_mod.cgi?idx=16> 	 5.411	
> IO-stringy <https://10.20.31.245/cpan/edit_mod.cgi?idx=15> 	 1.220	
> MIME::Base64 <https://10.20.31.245/cpan/edit_mod.cgi?idx=14> 	 2.12	
> Mail <https://10.20.31.245/cpan/edit_mod.cgi?idx=13> 	 1.15	
> TimeDate <https://10.20.31.245/cpan/edit_mod.cgi?idx=12> 	 1.10	
> MD5 <https://10.20.31.245/cpan/edit_mod.cgi?idx=11> 	 2.02	
> Storable <https://10.20.31.245/cpan/edit_mod.cgi?idx=9> 	 1.012	
> HTML::Mason <https://10.20.31.245/cpan/edit_mod.cgi?idx=8> 	 1.03	
> Params::Validate <https://10.20.31.245/cpan/edit_mod.cgi?idx=7>
> 0.04	
> Net <https://10.20.31.245/cpan/edit_mod.cgi?idx=6> 	 1.07	
> MLDBM <https://10.20.31.245/cpan/edit_mod.cgi?idx=5> 	 2.00	
> HTML::Parser <https://10.20.31.245/cpan/edit_mod.cgi?idx=4> 	 3.25	
> HTML::Tagset <https://10.20.31.245/cpan/edit_mod.cgi?idx=3> 	 3.03	
>  
>  
> Any ideas ?
>  
> Lars
>  
> 
> - 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From jesse at fsck.com  Sun Jul  8 16:14:15 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 8 Jul 2001 16:14:15 -0400
Subject: [rt-users] [fwd] RE: [fsck.com #657] Re: Need help...solved... (from: rudy@ccom.net)
Message-ID: <20010708161415.H1998@pallas.fsck.com>

As a heads up to people who couldn't get mason to properly activate the 
web interface...

----- Forwarded message from Rudy Setiawan <rudy at ccom.net> -----

Reply-To: <rudy at ccom.net>
From: "Rudy Setiawan" <rudy at ccom.net>
To: <rt-2.0-bugs at fsck.com>
Subject: RE: [fsck.com #657] Re: Need help...solved...
Date: Sun, 8 Jul 2001 12:35:37 -0700
X-Mailer: Microsoft Outlook, Build 10.0.2616

Jesse,

Hehe doh, I just checked the configuration.

AddType application/x-httpd-php .php .php3 .html

Heheh so that's why apache did not recognise the code in the .html file
<& &> as a mason code.
So I deleted .html form that line. And it works  :)
Thanks jesse for your help and time.

Rudy




-----Original Message-----
From: nobody [mailto:rt-2.0-gateway at pallas.eruditorum.org] On Behalf Of
Jesse Vincent via RT
Sent: Sunday, July 08, 2001 12:01 AM
To: rudy at ccom.net
Subject: Re: [fsck.com #657] Re: Need help...




what's in your apache error logs?


On Sat, Jul 07, 2001 at 05:38:55PM -0400, rudy @ ccom . net via RT
wrote:
> 
> 
> 
> Sat Jul  7 17:38:53 2001: Request 657 was acted upon.
> Transaction: Mail sent by rudy at ccom.net
>        Queue: RT Bugs
>      Subject: RE: [fsck.com #657] Re: Need help...
>        Owner: jesse
>   Requestors: rudy at ccom.net    
>       Status: new
>  Ticket <URL: http://fsck.com/rt2/Ticket/Display.html?id=657 >
> ----------------------------------------------------------------------
> ---
> Jesse,
> 
> I have built mod_perl and HTML::MASON.
> What do I need to put in the apache configuration ?
> 
> In my current apache httpd.conf:
> 
> <VirtualHost my.ccom.net>
> DocumentRoot /home/rt2/WebRT/html
> ServerName my.ccom.net
> PerlModule Apache::DBI
> PerlRequire /home/rt2/bin/webmux.pl
> ErrorLog logs/my.ccom.net-error_log
> TransferLog logs/my.ccom.net-access-log
> AddType text/html .shtml
> AddHandler server-parsed .shtml
> AddHandler cgi-script .cgi
> <Location />
>  SetHandler perl-script
>  PerlHandler RT::Mason
> </Location>
> </VirtualHost>
> 
> 
> [root at admin rt-2-0-0]# make testdeps
> /usr/bin/perl ./tools/testdeps -warn mysql
> Checking for DBI 1.16 ...found
> Checking for DBIx::DataSource 0.02 ...found
> Checking for DBIx::SearchBuilder 0.39 ...found
> Checking for HTML::Entities...found
> Checking for MLDBM...found
> Checking for Net::Domain...found
> Checking for Net::SMTP...found
> Checking for Params::Validate 0.02 ...found
> Checking for HTML::Mason 0.896 ...found
> Checking for CGI::Cookie 1.06 ...found
> Checking for Apache::Session 1.53 ...found
> Checking for Date::Parse...found
> Checking for Date::Format...found
> Checking for MIME::Entity 5.108 ...found
> Checking for Mail::Mailer 1.20 ...found
> Checking for Getopt::Long 2.24 ...found
> Checking for Tie::IxHash...found
> Checking for Text::Wrapper...found
> Checking for Text::Template...found
> Checking for File::Spec 0.8 ...found
> Checking for Errno...found
> Checking for File::Temp...found
> Checking for Log::Dispatch 1.6 ...found
> Checking for DBD::mysql 2.0416 ...found
> 
> Thanks a lot Jesse.
> 
> Rudy
> 
> 
> -----Original Message-----
> From: nobody [mailto:nobody at pallas.eruditorum.org] On Behalf Of Jesse 
> Vincent via RT
> Sent: Saturday, July 07, 2001 2:07 PM
> To: rudy at ccom.net
> Subject: [fsck.com #657] Re: Need help...
> 
> 
> 
> 
> [Non-text message not quoted]
> 
> 
> 
> You haven't properly configured apache to use HTML::Mason or
> 
> mod_perl for your RT instance.
> 
> --
> 
> Jesse R Vincent - jesse at fsck.com - http://fsck.com/projects/rt
> 
> 
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!




----- End forwarded message -----

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From lleuchter at germany.ea.com  Mon Jul  9 08:46:45 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Mon, 9 Jul 2001 14:46:45 +0200 
Subject: AW: [rt-users] Help... moved RT and now lost message bodies!
Message-ID: <E4695631972C4D428EE7D6C067498CEEA655@eager1.ger.ceo.ad.ea.com>

OK guys,

got this fixed, now I?ve got a different error (output from my apache
error_log)

[Mon Jul  9 08:43:33 2001] [error] [client 10.20.19.1] Invalid method in
request
 user=root&pass=passwordGET /rt.jpg HTTP/1.1


I can?t log in at all ....

Any ideas ?

Thanks
Lars

-----Urspr?ngliche Nachricht-----
Von: Jesse [mailto:jesse at fsck.com] 
Gesendet: Sonntag, 8. Juli 2001 18:16
An: Leuchter, Lars
Cc: rt-users at lists.fsck.com
Betreff: Re: [rt-users] Help... moved RT and now lost message bodies!


Read the readme. It tells you that you'll probably have to install
Apache::DBI by hand.


On Sun, Jul 08, 2001 at 01:09:22PM +0200, Leuchter, Lars wrote:
> Hi,
> 
> After re-installint RT to a complete different box as the original one 
> appeared to be a nightmare, I get the following error when starting 
> apache:
> 
> Syntax error on line 980 of /usr/local/apache/conf/httpd.conf:
> Can't locate Apache/DBI.pm in @INC (@INC contains: 
> /usr/local/lib/perl5/5.6.1
> 
> 
> 
> fixdeps and testdeps went fine, the following perl modules are 
> installed properly however:
> 
> 
> 
> DBIx::SearchBuilder <https://10.20.31.245/cpan/edit_mod.cgi?idx=35>
> 0.39	
> DBIx::DataSource <https://10.20.31.245/cpan/edit_mod.cgi?idx=34>
> 0.02	
> DBI <https://10.20.31.245/cpan/edit_mod.cgi?idx=33> 	 1.18	
> Digest::MD5 <https://10.20.31.245/cpan/edit_mod.cgi?idx=32> 	 2.13	
> RT <https://10.20.31.245/cpan/edit_mod.cgi?idx=31> 	 !!RT_VERSION!!	
> Apache::Session <https://10.20.31.245/cpan/edit_mod.cgi?idx=28>
> 1.53	
> mod_perl <https://10.20.31.245/cpan/edit_mod.cgi?idx=27> 	 1.25	
> Msql-Mysql-modules <https://10.20.31.245/cpan/edit_mod.cgi?idx=22>
> 1.2216	
> Data::ShowTable <https://10.20.31.245/cpan/edit_mod.cgi?idx=21> 	 3.3
> 
> Log::Dispatch <https://10.20.31.245/cpan/edit_mod.cgi?idx=20>
1.79	
> Text::Template <https://10.20.31.245/cpan/edit_mod.cgi?idx=19>
1.31	
> Text::Wrapper <https://10.20.31.245/cpan/edit_mod.cgi?idx=18>
1.000	
> Tie::IxHash <https://10.20.31.245/cpan/edit_mod.cgi?idx=17> 	 1.21	
> MIME-tools <https://10.20.31.245/cpan/edit_mod.cgi?idx=16> 	 5.411	
> IO-stringy <https://10.20.31.245/cpan/edit_mod.cgi?idx=15> 	 1.220	
> MIME::Base64 <https://10.20.31.245/cpan/edit_mod.cgi?idx=14> 	 2.12	
> Mail <https://10.20.31.245/cpan/edit_mod.cgi?idx=13> 	 1.15	
> TimeDate <https://10.20.31.245/cpan/edit_mod.cgi?idx=12> 	 1.10	
> MD5 <https://10.20.31.245/cpan/edit_mod.cgi?idx=11> 	 2.02	
> Storable <https://10.20.31.245/cpan/edit_mod.cgi?idx=9> 	 1.012	
> HTML::Mason <https://10.20.31.245/cpan/edit_mod.cgi?idx=8> 	 1.03	
> Params::Validate <https://10.20.31.245/cpan/edit_mod.cgi?idx=7>
> 0.04	
> Net <https://10.20.31.245/cpan/edit_mod.cgi?idx=6> 	 1.07	
> MLDBM <https://10.20.31.245/cpan/edit_mod.cgi?idx=5> 	 2.00	
> HTML::Parser <https://10.20.31.245/cpan/edit_mod.cgi?idx=4> 	 3.25	
> HTML::Tagset <https://10.20.31.245/cpan/edit_mod.cgi?idx=3> 	 3.03	
>  
>  
> Any ideas ?
>  
> Lars
>  
> 
> -
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From derek at csolve.net  Mon Jul  9 15:13:08 2001
From: derek at csolve.net (Derek Buttineau)
Date: Mon, 9 Jul 2001 15:13:08 -0400
Subject: [rt-users] Exim problems with RT2?
Message-ID: <015801c108ab$3048ed00$159ad0d8@csolve.net>

Good Day,

Just recently I had everything working fine with RT 2 but decided to pursue
switching the system over to Exim to allow for mySQL user administration for
the rest of the server..

However Exim seems to have a problem with the rt wrapper...

Has anyone else experienced this?

Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services




From rt-list at trevorsky.com  Mon Jul  9 19:28:04 2001
From: rt-list at trevorsky.com (Trevor Sky Garside)
Date: Mon, 9 Jul 2001 16:28:04 -0700
Subject: [rt-users] Exim problems with RT2?
References: <015801c108ab$3048ed00$159ad0d8@csolve.net>
Message-ID: <003101c108ce$cf69b0e0$0100a8c0@halcyon>

> Just recently I had everything working fine with RT 2 but decided to
pursue
> switching the system over to Exim to allow for mySQL user administration
for
> the rest of the server..
>
> However Exim seems to have a problem with the rt wrapper...
>
> Has anyone else experienced this?


Actually, no.

RT2 has been working solid with Exim from the moment I got it to install.

I'm presently running Exim directly out of the box, with the notable
exception that I had to give Exim a user to run as for pipe deliveries...

--- From Exim's configure file:

address_pipe:
  driver = pipe
  user = mail
  return_output

---

I've got the users in /etc/aliases and it's working great.

My next step is going to be to turn Exim's configuration over to MySQL
(which is how our main Exim mail server works).  I'll let you know if I
encounter any oddities during that phase.

What errors did Exim give in its error log?


Trevor Sky Garside
<trevor at trevorsky.com>





From rherget at xebec.de  Tue Jul 10 08:38:53 2001
From: rherget at xebec.de (Roland von Herget)
Date: Tue, 10 Jul 2001 14:38:53 +0200 (CEST)
Subject: [rt-users] Web.pm: Limit requestor email
Message-ID: <Pine.LNX.4.21.0107101433230.30982-100000@guru.intranet.xebec.de>

Hi all,

I've a problem:

we are using rt-2.0.0 in production now and have the problem that we can't
search for requestors emails via the Web interface:
I found this in Web.pm:

line 215:
# {{{ Limit requestor email
#TODO this doesn't work
    
if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
 my $alias=$session{'tickets'}->LimitRequestor (
			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
			       OPERATOR => $args{ARGS}->{'RequestorOp'},
			      );
	
}
# }}}

ok the TODO: line tells all I think. 
In the current cvs version this TODO line isn't there any longer, but I
can't find any related fixes in the current cvs version.

Does this work in the cvs version ?
Which fixes do I have to apply to rt-2.0.0 for fixing it ?


Thanks a lot,

Roland





From gjjc at rubberplant.freeserve.co.uk  Tue Jul 10 09:36:19 2001
From: gjjc at rubberplant.freeserve.co.uk (Greg Cope)
Date: Tue, 10 Jul 2001 13:36:19 +0000
Subject: [rt-users] OnOwnerChange script ?
Message-ID: <3B4B04D3.DE9DF222@rubberplant.freeserve.co.uk>

dear All,

As a keen newbie to RT v2.0 I'm at a loss on how to do the following:

We run a few queue's,  with a queue admin whom allocates tickets to
certain users to deal with, by changing the owner.  At present the owner
is not emailed if they are given a new ticket (i.e the owner ship
changes).  I have not been able to find a referance to an OnOwnerChange
script.  This appears to me to be a logival feature.

If no such script exists is it easy to change RT to do this ? (Given
that I have good perl skills)  Where do I start ?

Thanks in advance.

Greg

ps Jesse, thanks for a nift GPL'ed tool.  Its much appreciated here.



From jesse at fsck.com  Tue Jul 10 10:31:36 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 10:31:36 -0400
Subject: [rt-users] OnOwnerChange script ?
In-Reply-To: <3B4B04D3.DE9DF222@rubberplant.freeserve.co.uk>; from gjjc@rubberplant.freeserve.co.uk on Tue, Jul 10, 2001 at 01:36:19PM +0000
References: <3B4B04D3.DE9DF222@rubberplant.freeserve.co.uk>
Message-ID: <20010710103136.N1998@pallas.fsck.com>

*nod* There is currently no such scripcondition, though we're slowly building an
archive of contributed scripconditions and scripactions.

you might want to check out "OnQueueChange" in 
ftp://ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditiona to see what
it takes to put together a scrip. it should be a fairly easy thing to do.

        -j

On Tue, Jul 10, 2001 at 01:36:19PM +0000, Greg Cope wrote:
> dear All,
> 
> As a keen newbie to RT v2.0 I'm at a loss on how to do the following:
> 
> We run a few queue's,  with a queue admin whom allocates tickets to
> certain users to deal with, by changing the owner.  At present the owner
> is not emailed if they are given a new ticket (i.e the owner ship
> changes).  I have not been able to find a referance to an OnOwnerChange
> script.  This appears to me to be a logival feature.
> 
> If no such script exists is it easy to change RT to do this ? (Given
> that I have good perl skills)  Where do I start ?
> 
> Thanks in advance.
> 
> Greg
> 
> ps Jesse, thanks for a nift GPL'ed tool.  Its much appreciated here.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From jesse at fsck.com  Tue Jul 10 11:54:29 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 11:54:29 -0400
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <Pine.LNX.4.21.0107101433230.30982-100000@guru.intranet.xebec.de>; from rherget@xebec.de on Tue, Jul 10, 2001 at 02:38:53PM +0200
References: <Pine.LNX.4.21.0107101433230.30982-100000@guru.intranet.xebec.de>
Message-ID: <20010710115429.P1998@pallas.fsck.com>

The debug comment got pulled because there wasn't a bug in the code.
The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
now)

        -j

On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> Hi all,
> 
> I've a problem:
> 
> we are using rt-2.0.0 in production now and have the problem that we can't
> search for requestors emails via the Web interface:
> I found this in Web.pm:
> 
> line 215:
> # {{{ Limit requestor email
> #TODO this doesn't work
>     
> if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
>  my $alias=$session{'tickets'}->LimitRequestor (
> 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> 			      );
> 	
> }
> # }}}
> 
> ok the TODO: line tells all I think. 
> In the current cvs version this TODO line isn't there any longer, but I
> can't find any related fixes in the current cvs version.
> 
> Does this work in the cvs version ?
> Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> 
> 
> Thanks a lot,
> 
> Roland
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From Bernhard.Schmalhofer at biomax.de  Tue Jul 10 12:05:20 2001
From: Bernhard.Schmalhofer at biomax.de (Bernhard Schmalhofer)
Date: Tue, 10 Jul 2001 18:05:20 +0200
Subject: [rt-users] Logout after clicking 'Home'
Message-ID: <3B4B27C0.3DD64344@biomax.de>

Hi,

I have just installed RT on a new machine. The installation went very
smoothly
with a newly install mysql 3.23.39, Perl 5.6.1, apache 1.3.20 and
mod-perl 1.25.

The only thing I messed up was when I put an unescaped '@' into
$CommentAddress and $CorrespondAddress in <rt2_home>/etc/config.pm .
To make this more safe one could put the default values into single
quotes.
<$CorrespondAddress="RT::CorrespondAddress.not.set";      
>$CorrespondAddress='RT::CorrespondAddress.not.set'; 

I  have set the timezone to 'Germany', which is propably not correct
on my Linux-machine.

On a different machine I already had a test installation of a recent
Beta-Version.
In order to import my previous requests I did a mysqldump of the old 
RT-database and imported it onto the new machine.
old_machine>mysqldump --add-drop-table -u root -pxxxxxx rt > rt.dump
new_machine> cp $MYSQL_HOME/var/rt2 $MYSQL_HOME/var/rt2_backup
new_machine> cat rt.dump > mysql -u root -pxxxxx rt2

After that I could view my old requests in the web-interface.

The only problem I now have that clicking 'Home' logs every user out.

Does that sound familiar to anybody?

CU, Bernhard

PS: Is somebody interested into a DBD::RAM port of RT2 ? 
    It might be nice for demonstration and testing.
   
-- 
*************************************************
Bernhard Schmalhofer
Software Engineer
Biomax Informatics AG
Lochhamer Str. 11
82152 Martinsried, Germany
Tel:    +49 89 89 55 74 - 39
Fax:    +49 89 89 55 74 - 25
mailto:Bernhard.Schmalhofer at biomax.de
http://www.biomax.de
*************************************************



From rherget at xebec.de  Tue Jul 10 12:22:57 2001
From: rherget at xebec.de (Roland von Herget)
Date: Tue, 10 Jul 2001 18:22:57 +0200 (CEST)
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <20010710115429.P1998@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107101814280.1070-100000@guru.intranet.xebec.de>

Hmmm,

ok than I have another problem, we create tickets via web UI and put
something like 'aaaa bbbb xy-34232' into the requestors field.
now I want to find this record, I know only 'bbbb'.
If I type 'bbbb' into search after requestors email (using 'Contains'), I
get no matches. (I also tried find '%bbbb%')
what can I do for getting this working ?
where do I have to start ?

Thanks,

Roland


On Tue, 10 Jul 2001, Jesse wrote:

> The debug comment got pulled because there wasn't a bug in the code.
> The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> now)
> 
>         -j
> 
> On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > Hi all,
> > 
> > I've a problem:
> > 
> > we are using rt-2.0.0 in production now and have the problem that we can't
> > search for requestors emails via the Web interface:
> > I found this in Web.pm:
> > 
> > line 215:
> > # {{{ Limit requestor email
> > #TODO this doesn't work
> >     
> > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> >  my $alias=$session{'tickets'}->LimitRequestor (
> > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > 			      );
> > 	
> > }
> > # }}}
> > 
> > ok the TODO: line tells all I think. 
> > In the current cvs version this TODO line isn't there any longer, but I
> > can't find any related fixes in the current cvs version.
> > 
> > Does this work in the cvs version ?
> > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > 
> > 
> > Thanks a lot,
> > 
> > Roland




From jesse at fsck.com  Tue Jul 10 12:32:15 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 12:32:15 -0400
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <Pine.LNX.4.21.0107101814280.1070-100000@guru.intranet.xebec.de>; from rherget@xebec.de on Tue, Jul 10, 2001 at 06:22:57PM +0200
References: <20010710115429.P1998@pallas.fsck.com> <Pine.LNX.4.21.0107101814280.1070-100000@guru.intranet.xebec.de>
Message-ID: <20010710123215.R1998@pallas.fsck.com>

That just doesn't sound right. do you have mysql logging turned on?
What queries is RT generating against the database?


On Tue, Jul 10, 2001 at 06:22:57PM +0200, Roland von Herget wrote:
> 
> Hmmm,
> 
> ok than I have another problem, we create tickets via web UI and put
> something like 'aaaa bbbb xy-34232' into the requestors field.
> now I want to find this record, I know only 'bbbb'.
> If I type 'bbbb' into search after requestors email (using 'Contains'), I
> get no matches. (I also tried find '%bbbb%')
> what can I do for getting this working ?
> where do I have to start ?
> 
> Thanks,
> 
> Roland
> 
> 
> On Tue, 10 Jul 2001, Jesse wrote:
> 
> > The debug comment got pulled because there wasn't a bug in the code.
> > The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> > now)
> > 
> >         -j
> > 
> > On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > > Hi all,
> > > 
> > > I've a problem:
> > > 
> > > we are using rt-2.0.0 in production now and have the problem that we can't
> > > search for requestors emails via the Web interface:
> > > I found this in Web.pm:
> > > 
> > > line 215:
> > > # {{{ Limit requestor email
> > > #TODO this doesn't work
> > >     
> > > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> > >  my $alias=$session{'tickets'}->LimitRequestor (
> > > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > > 			      );
> > > 	
> > > }
> > > # }}}
> > > 
> > > ok the TODO: line tells all I think. 
> > > In the current cvs version this TODO line isn't there any longer, but I
> > > can't find any related fixes in the current cvs version.
> > > 
> > > Does this work in the cvs version ?
> > > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > > 
> > > 
> > > Thanks a lot,
> > > 
> > > Roland
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From rherget at xebec.de  Tue Jul 10 12:54:42 2001
From: rherget at xebec.de (Roland von Herget)
Date: Tue, 10 Jul 2001 18:54:42 +0200 (CEST)
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <20010710123215.R1998@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107101853290.2004-100000@guru.intranet.xebec.de>

Ok:

i've search for 'SG': here it is:
SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1, Users
Users_2   WHERE ((Users_2.EmailAddress LIKE '%SG%')) AND
((Watchers_1.Scope = 'Ticket')) AND ((Watchers_1.Type = 'Requestor')) AND
Watchers_1.Owner = Users_2.id AND main.id = Watchers_1.Value  ORDER BY
main.id ASC

looks good, what am I doing wrong ?

Greetings,

Roland



On Tue, 10 Jul 2001, Jesse wrote:

> That just doesn't sound right. do you have mysql logging turned on?
> What queries is RT generating against the database?
> 
> 
> On Tue, Jul 10, 2001 at 06:22:57PM +0200, Roland von Herget wrote:
> > 
> > Hmmm,
> > 
> > ok than I have another problem, we create tickets via web UI and put
> > something like 'aaaa bbbb xy-34232' into the requestors field.
> > now I want to find this record, I know only 'bbbb'.
> > If I type 'bbbb' into search after requestors email (using 'Contains'), I
> > get no matches. (I also tried find '%bbbb%')
> > what can I do for getting this working ?
> > where do I have to start ?
> > 
> > Thanks,
> > 
> > Roland
> > 
> > 
> > On Tue, 10 Jul 2001, Jesse wrote:
> > 
> > > The debug comment got pulled because there wasn't a bug in the code.
> > > The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> > > now)
> > > 
> > >         -j
> > > 
> > > On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > > > Hi all,
> > > > 
> > > > I've a problem:
> > > > 
> > > > we are using rt-2.0.0 in production now and have the problem that we can't
> > > > search for requestors emails via the Web interface:
> > > > I found this in Web.pm:
> > > > 
> > > > line 215:
> > > > # {{{ Limit requestor email
> > > > #TODO this doesn't work
> > > >     
> > > > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> > > >  my $alias=$session{'tickets'}->LimitRequestor (
> > > > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > > > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > > > 			      );
> > > > 	
> > > > }
> > > > # }}}
> > > > 
> > > > ok the TODO: line tells all I think. 
> > > > In the current cvs version this TODO line isn't there any longer, but I
> > > > can't find any related fixes in the current cvs version.
> > > > 
> > > > Does this work in the cvs version ?
> > > > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > > > 
> > > > 
> > > > Thanks a lot,
> > > > 
> > > > Roland




From rherget at xebec.de  Tue Jul 10 12:58:00 2001
From: rherget at xebec.de (Roland von Herget)
Date: Tue, 10 Jul 2001 18:58:00 +0200 (CEST)
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <20010710123215.R1998@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107101856520.2037-100000@guru.intranet.xebec.de>

after writing the last email i found a few other lines:

SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1, Users
Users_2, Watchers Watchers_3, Users Users_4   WHERE ((Users_2.EmailAddress
LIKE '%SG%')) AND ((Watchers_3.Type = 'Requestor')) AND ((Watchers_3.Scope
= 'Ticket')) AND ((Watchers_1.Scope = 'Ticket')) AND
((Users_4.EmailAddress = '%SG%')) AND ((Watchers_1.Type =
'Requestor')) AND Watchers_1.Owner = Users_2.id AND main.id =
Watchers_1.Value AND Watchers_3.Owner = Users_4.id AND main.id =
Watchers_3.Value  ORDER BY main.id ASC



SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1, Users
Users_2   WHERE ((Users_2.EmailAddress = '%SG%')) AND ((Watchers_1.Scope =
'Ticket')) AND ((Watchers_1.Type = 'Requestor')) AND Watchers_1.Owner =
Users_2.id AND main.id = Watchers_1.Value  ORDER BY main.id ASC


?!

Roland



On Tue, 10 Jul 2001, Jesse wrote:

> That just doesn't sound right. do you have mysql logging turned on?
> What queries is RT generating against the database?
> 
> 
> On Tue, Jul 10, 2001 at 06:22:57PM +0200, Roland von Herget wrote:
> > 
> > Hmmm,
> > 
> > ok than I have another problem, we create tickets via web UI and put
> > something like 'aaaa bbbb xy-34232' into the requestors field.
> > now I want to find this record, I know only 'bbbb'.
> > If I type 'bbbb' into search after requestors email (using 'Contains'), I
> > get no matches. (I also tried find '%bbbb%')
> > what can I do for getting this working ?
> > where do I have to start ?
> > 
> > Thanks,
> > 
> > Roland
> > 
> > 
> > On Tue, 10 Jul 2001, Jesse wrote:
> > 
> > > The debug comment got pulled because there wasn't a bug in the code.
> > > The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> > > now)
> > > 
> > >         -j
> > > 
> > > On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > > > Hi all,
> > > > 
> > > > I've a problem:
> > > > 
> > > > we are using rt-2.0.0 in production now and have the problem that we can't
> > > > search for requestors emails via the Web interface:
> > > > I found this in Web.pm:
> > > > 
> > > > line 215:
> > > > # {{{ Limit requestor email
> > > > #TODO this doesn't work
> > > >     
> > > > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> > > >  my $alias=$session{'tickets'}->LimitRequestor (
> > > > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > > > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > > > 			      );
> > > > 	
> > > > }
> > > > # }}}
> > > > 
> > > > ok the TODO: line tells all I think. 
> > > > In the current cvs version this TODO line isn't there any longer, but I
> > > > can't find any related fixes in the current cvs version.
> > > > 
> > > > Does this work in the cvs version ?
> > > > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > > > 
> > > > 
> > > > Thanks a lot,
> > > > 
> > > > Roland
> > 
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Linux is like a Vorlon.  It is incredibly powerful, gives terse,
> cryptic answers and has a lot of things going on in the background.
> 




From jesse at fsck.com  Tue Jul 10 12:58:56 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 12:58:56 -0400
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <Pine.LNX.4.21.0107101853290.2004-100000@guru.intranet.xebec.de>; from rherget@xebec.de on Tue, Jul 10, 2001 at 06:54:42PM +0200
References: <20010710123215.R1998@pallas.fsck.com> <Pine.LNX.4.21.0107101853290.2004-100000@guru.intranet.xebec.de>
Message-ID: <20010710125856.S1998@pallas.fsck.com>

Ok. it looks like it's only searching for users who are watchers, as opposed
to strings who are watchers.  hrm. I'll have to think about the right way
to fix that.


On Tue, Jul 10, 2001 at 06:54:42PM +0200, Roland von Herget wrote:
> 
> Ok:
> 
> i've search for 'SG': here it is:
> SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1, Users
> Users_2   WHERE ((Users_2.EmailAddress LIKE '%SG%')) AND
> ((Watchers_1.Scope = 'Ticket')) AND ((Watchers_1.Type = 'Requestor')) AND
> Watchers_1.Owner = Users_2.id AND main.id = Watchers_1.Value  ORDER BY
> main.id ASC
> 
> looks good, what am I doing wrong ?
> 
> Greetings,
> 
> Roland
> 
> 
> 
> On Tue, 10 Jul 2001, Jesse wrote:
> 
> > That just doesn't sound right. do you have mysql logging turned on?
> > What queries is RT generating against the database?
> > 
> > 
> > On Tue, Jul 10, 2001 at 06:22:57PM +0200, Roland von Herget wrote:
> > > 
> > > Hmmm,
> > > 
> > > ok than I have another problem, we create tickets via web UI and put
> > > something like 'aaaa bbbb xy-34232' into the requestors field.
> > > now I want to find this record, I know only 'bbbb'.
> > > If I type 'bbbb' into search after requestors email (using 'Contains'), I
> > > get no matches. (I also tried find '%bbbb%')
> > > what can I do for getting this working ?
> > > where do I have to start ?
> > > 
> > > Thanks,
> > > 
> > > Roland
> > > 
> > > 
> > > On Tue, 10 Jul 2001, Jesse wrote:
> > > 
> > > > The debug comment got pulled because there wasn't a bug in the code.
> > > > The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> > > > now)
> > > > 
> > > >         -j
> > > > 
> > > > On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > > > > Hi all,
> > > > > 
> > > > > I've a problem:
> > > > > 
> > > > > we are using rt-2.0.0 in production now and have the problem that we can't
> > > > > search for requestors emails via the Web interface:
> > > > > I found this in Web.pm:
> > > > > 
> > > > > line 215:
> > > > > # {{{ Limit requestor email
> > > > > #TODO this doesn't work
> > > > >     
> > > > > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> > > > >  my $alias=$session{'tickets'}->LimitRequestor (
> > > > > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > > > > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > > > > 			      );
> > > > > 	
> > > > > }
> > > > > # }}}
> > > > > 
> > > > > ok the TODO: line tells all I think. 
> > > > > In the current cvs version this TODO line isn't there any longer, but I
> > > > > can't find any related fixes in the current cvs version.
> > > > > 
> > > > > Does this work in the cvs version ?
> > > > > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > > > > 
> > > > > 
> > > > > Thanks a lot,
> > > > > 
> > > > > Roland
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From rt-list at trevorsky.com  Tue Jul 10 13:05:13 2001
From: rt-list at trevorsky.com (Trevor Sky Garside)
Date: Tue, 10 Jul 2001 10:05:13 -0700
Subject: [rt-users] RT2 - Email notifications
Message-ID: <006701c10962$7c98acb0$0100a8c0@halcyon>

Hey -- I'm trying to get RT2 configured to mail a copy of a new tocket to
all of the listed watchers on the queue -- seems like a logical thing to do.
Problem is, only thing I can figure out how to do is to tell them a ticket
is open -- I can't figure out how to make it include a copy of the new
ticket in the email.  How would I do this?

Trevor Sky Garside
<trevor at trevorsky.com>





From jesse at fsck.com  Tue Jul 10 13:13:20 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 13:13:20 -0400
Subject: [rt-users] RT2 - Email notifications
In-Reply-To: <006701c10962$7c98acb0$0100a8c0@halcyon>; from rt-list@trevorsky.com on Tue, Jul 10, 2001 at 10:05:13AM -0700
References: <006701c10962$7c98acb0$0100a8c0@halcyon>
Message-ID: <20010710131320.U1998@pallas.fsck.com>

Take a look at the Transaction template. or even the AutoReply template.


On Tue, Jul 10, 2001 at 10:05:13AM -0700, Trevor Sky Garside wrote:
> Hey -- I'm trying to get RT2 configured to mail a copy of a new tocket to
> all of the listed watchers on the queue -- seems like a logical thing to do.
> Problem is, only thing I can figure out how to do is to tell them a ticket
> is open -- I can't figure out how to make it include a copy of the new
> ticket in the email.  How would I do this?
> 
> Trevor Sky Garside
> <trevor at trevorsky.com>
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From trevor at trevorsky.com  Tue Jul 10 13:18:41 2001
From: trevor at trevorsky.com (Trevor Sky Garside)
Date: Tue, 10 Jul 2001 10:18:41 -0700
Subject: [rt-users] RT2 - Email notifications
References: <006701c10962$7c98acb0$0100a8c0@halcyon> <20010710131320.U1998@pallas.fsck.com>
Message-ID: <007501c10964$5ddb5780$0100a8c0@halcyon>

Thanks... I hadn't realized until now that those templates could be
edited...  I see now that I have to go into 'Global', and not into the queue
config section.

Trevor Sky Garside
<trevor at trevorsky.com>



----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Trevor Sky Garside" <rt-list at trevorsky.com>
Cc: <rt-users at lists.fsck.com>
Sent: Tuesday, July 10, 2001 10:13 AM
Subject: Re: [rt-users] RT2 - Email notifications


> Take a look at the Transaction template. or even the AutoReply template.
>
>
> On Tue, Jul 10, 2001 at 10:05:13AM -0700, Trevor Sky Garside wrote:
> > Hey -- I'm trying to get RT2 configured to mail a copy of a new tocket
to
> > all of the listed watchers on the queue -- seems like a logical thing to
do.
> > Problem is, only thing I can figure out how to do is to tell them a
ticket
> > is open -- I can't figure out how to make it include a copy of the new
> > ticket in the email.  How would I do this?
> >
> > Trevor Sky Garside
> > <trevor at trevorsky.com>
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> Transporters are so ungodly.  if god had wanted us to travel great
distances
> instantaneously, he would have given us an internal
> materialisation/dematerialisation control.
>   -- Shoshe Cole
>




From tasosc at otenet.gr  Tue Jul 10 13:34:39 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Tue, 10 Jul 2001 20:34:39 +0300
Subject: [rt-users] [solved] import-10-to-2.0  ticket problems
Message-ID: <3B4B3CAF.4090204@otenet.gr>

Hi all


For those having problems importing tickets from 1.0.x to 2.0.x
I got over this problem by updating certain perl packages.
In short I did:

#perl -MCPAN -e shell
cpan> install Bundle::Mysql (you may need to add  force in the beginning)
...

cpan> install Bundle::DBI (you may need to add force in the beginning)
...

Download the latest import-1.0-to-2.0 (from what I see it just adds a
check )

run it. (make sure that you have a clean rt2 database (do a make dropdb 
&& make install))

Take care
Tasos




From naffleck at hightechhigh.org  Tue Jul 10 15:09:08 2001
From: naffleck at hightechhigh.org (Nathan Affleck)
Date: Tue, 10 Jul 2001 12:09:08 -0700
Subject: [rt-users] Use of uninitalized Value in email util.
Message-ID: <C065EB0ABA9E064B951BA96EAD63374F097B7F@duke.ntc.hightechhigh.org>

Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 921, <STDIN>
line 12.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 111, <STDIN>
line 12.

I've tried several different versions of SearchBuilder as well... with
varying error messages.

..n8




From Bas at Toonk.nl  Tue Jul 10 16:48:57 2001
From: Bas at Toonk.nl (Bas Toonk)
Date: Tue, 10 Jul 2001 22:48:57 +0200
Subject: [rt-users] Priority ?
Message-ID: <002501c10981$bdc1a420$0e00a8c0@bloodhound.dhs.org>

Hi,

How does Priority works ?
What is it exactly ?

has it something to do with Due ?
I have a created a queue with a due in 5 days.
But wat can i do with priority ?

PS: Great application!!!

-Bas Toonk





From lleuchter at germany.ea.com  Tue Jul 10 17:15:09 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Tue, 10 Jul 2001 23:15:09 +0200
Subject: AW: [rt-users] Priority ?
Message-ID: <E4695631972C4D428EE7D6C067498CEEA753@eager1.ger.ceo.ad.ea.com>


From B.Toonk at zx.nl  Tue Jul 10 17:12:39 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Tue, 10 Jul 2001 23:12:39 +0200
Subject: [rt-users] priority ?
Message-ID: <004a01c10985$0d27d860$0e00a8c0@bloodhound.dhs.org>

Hi,

How does Priority works ?
What is it exactly ?

has it something to do with Due ?
I have a created a queue with a due in 5 days.
But wat can i do with priority ?

PS: Great application!!!

-Bas Toonk






From lleuchter at germany.ea.com  Tue Jul 10 17:16:54 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Tue, 10 Jul 2001 23:16:54 +0200
Subject: [rt-users] Mail Problem
Message-ID: <E4695631972C4D428EE7D6C067498CEEA754@eager1.ger.ceo.ad.ea.com>

Hi

I sucessfully installed WebRT and can also use the Web UI, however, when
sending mails to it which get pulled down
via Fetchmail from an Exchange Server, the following error message appears
as a non-delivery report


----------------------------------------------------------------------------
-----------------------------
The original message was received at Tue, 10 Jul 2001 22:42:03 +0200 from
localhost with id f6AKg0I01292

   ----- The following addresses had permanent fatal errors -----
"|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
    (reason: 13)
    (expanded from: helpdesk-germany)

   ----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1
/usr/local/lib/perl5/site_perl/5.6.0/i686-linux
/usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
/opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed in
require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
"|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown mailer
error 13
----------------------------------------------------------------------------
-----------------------------


Any ideas ?

Thanks
Lars






-----Urspr?ngliche Nachricht-----
Von: Bas Toonk [mailto:Bas at Toonk.nl] 
Gesendet: Dienstag, 10. Juli 2001 22:49
An: rt-users at lists.fsck.com
Betreff: [rt-users] Priority ?


Hi,

How does Priority works ?
What is it exactly ?

has it something to do with Due ?
I have a created a queue with a due in 5 days.
But wat can i do with priority ?

PS: Great application!!!

-Bas Toonk



_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Tue Jul 10 17:30:51 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 17:30:51 -0400
Subject: [rt-users] [fwd] Re: Priority notes (from: jesse@fsck.com)
Message-ID: <20010710173051.D1998@pallas.fsck.com>

Luke said I could send this off to rt-users and I think it 
explains a nice, rational way to use the priority system.

        -j

----- Forwarded message from Jesse <jesse at fsck.com> -----

Date: Tue, 10 Jul 2001 17:24:06 -0400
From: Jesse <jesse at fsck.com>
To: Luke Hankins <luke at upromise.com>
Subject: Re: Priority notes
User-Agent: Mutt/1.2.5i


On Tue, Jul 10, 2001 at 02:09:48PM -0400, Luke Hankins wrote:
>This is mainly a description of what has worked for me in  the past.  
> - There are some tickets that will never get done.  It's not reflection on
>   the eptitude of the sysadmins, it's just that we'll never have enough
>   time to do all the little things.  As long as tasks are given the right
>   priority, the right things will get done in the right order.
> 
> - There are 5 levels of Priority:
> 	Low		Minor annoyance, there is a workaround.
> 	Medium		Some annoyance, there is a workaround.
> 	High		Lots of annoyance, there is a workaround.
> 	Critical	Something is partly broken or someone can't do
> 			part of their job.  No workaround.
> 	Fatal		Something is very broken or someone can't do
> 			any of their job.  No workaround.
> 
> - Priorities range from (making up numbers as an example, they can be
>   anything) 1-30 for Low-High tickets 31-40 for Critical tickets
>   and 40-50 for Fatal tickets.  They start at the lowest number in the
>   range and slowly grow to the max.
>  
> - The on-call person is responsible for taking incoming tickets and
>   gifting them with a priority, as well as setting the due dates,
>   merging it with any existing tickets, etc.  This must be done within
>   a set time.  (I've used 8 business hours to good effect.)
> 
> - The on-call person is required to take a crack at all Critical and
>   Fatal tickets that come in on his/her watch.  If it's not within hir
>   ken, it should be handed off to an able person.
> 
> - The on-call person is _not_ responsible for any Low/Medium/High tickets
>   that come in after they have been given a priority.  By defintion, 
>   these tickets have a workaround and thus they can wait.
> 
> - Everyone else is resposible for working their tickets in priority 
>   order and grabbing (or being given by management) more tickets
>   when their queues get low.
> 
> -Luke
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov


----- End forwarded message -----

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From jesse at fsck.com  Tue Jul 10 21:01:58 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 21:01:58 -0400
Subject: [rt-users] Mail Problem
In-Reply-To: <E4695631972C4D428EE7D6C067498CEEA754@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Tue, Jul 10, 2001 at 11:16:54PM +0200
References: <E4695631972C4D428EE7D6C067498CEEA754@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010710210158.I1998@pallas.fsck.com>

I'll bet fetchmail is clobbering the setgid bit on the rt-mailgate


On Tue, Jul 10, 2001 at 11:16:54PM +0200, Leuchter, Lars wrote:
> Hi
> 
> I sucessfully installed WebRT and can also use the Web UI, however, when
> sending mails to it which get pulled down
> via Fetchmail from an Exchange Server, the following error message appears
> as a non-delivery report
> 
> 
> ----------------------------------------------------------------------------
> -----------------------------
> The original message was received at Tue, 10 Jul 2001 22:42:03 +0200 from
> localhost with id f6AKg0I01292
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
>     (reason: 13)
>     (expanded from: helpdesk-germany)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
> /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed in
> require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
> aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown mailer
> error 13
> ----------------------------------------------------------------------------
> -----------------------------
> 
> 
> Any ideas ?
> 
> Thanks
> Lars
> 
> 
> 
> 
> 
> 
> -----Urspr?ngliche Nachricht-----
> Von: Bas Toonk [mailto:Bas at Toonk.nl] 
> Gesendet: Dienstag, 10. Juli 2001 22:49
> An: rt-users at lists.fsck.com
> Betreff: [rt-users] Priority ?
> 
> 
> Hi,
> 
> How does Priority works ?
> What is it exactly ?
> 
> has it something to do with Due ?
> I have a created a queue with a due in 5 days.
> But wat can i do with priority ?
> 
> PS: Great application!!!
> 
> -Bas Toonk
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.



From jesse at fsck.com  Tue Jul 10 21:03:55 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 10 Jul 2001 21:03:55 -0400
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <20010710125856.S1998@pallas.fsck.com>; from jesse@fsck.com on Tue, Jul 10, 2001 at 12:58:56PM -0400
References: <20010710123215.R1998@pallas.fsck.com> <Pine.LNX.4.21.0107101853290.2004-100000@guru.intranet.xebec.de> <20010710125856.S1998@pallas.fsck.com>
Message-ID: <20010710210355.J1998@pallas.fsck.com>

This should be fixed in RT 2.0.1-test3, which was released about 20 minutes
ago.

        -j


On Tue, Jul 10, 2001 at 12:58:56PM -0400, Jesse wrote:
> 
> Ok. it looks like it's only searching for users who are watchers, as opposed
> to strings who are watchers.  hrm. I'll have to think about the right way
> to fix that.
> 
> 
> On Tue, Jul 10, 2001 at 06:54:42PM +0200, Roland von Herget wrote:
> > 
> > Ok:
> > 
> > i've search for 'SG': here it is:
> > SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1, Users
> > Users_2   WHERE ((Users_2.EmailAddress LIKE '%SG%')) AND
> > ((Watchers_1.Scope = 'Ticket')) AND ((Watchers_1.Type = 'Requestor')) AND
> > Watchers_1.Owner = Users_2.id AND main.id = Watchers_1.Value  ORDER BY
> > main.id ASC
> > 
> > looks good, what am I doing wrong ?
> > 
> > Greetings,
> > 
> > Roland
> > 
> > 
> > 
> > On Tue, 10 Jul 2001, Jesse wrote:
> > 
> > > That just doesn't sound right. do you have mysql logging turned on?
> > > What queries is RT generating against the database?
> > > 
> > > 
> > > On Tue, Jul 10, 2001 at 06:22:57PM +0200, Roland von Herget wrote:
> > > > 
> > > > Hmmm,
> > > > 
> > > > ok than I have another problem, we create tickets via web UI and put
> > > > something like 'aaaa bbbb xy-34232' into the requestors field.
> > > > now I want to find this record, I know only 'bbbb'.
> > > > If I type 'bbbb' into search after requestors email (using 'Contains'), I
> > > > get no matches. (I also tried find '%bbbb%')
> > > > what can I do for getting this working ?
> > > > where do I have to start ?
> > > > 
> > > > Thanks,
> > > > 
> > > > Roland
> > > > 
> > > > 
> > > > On Tue, 10 Jul 2001, Jesse wrote:
> > > > 
> > > > > The debug comment got pulled because there wasn't a bug in the code.
> > > > > The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> > > > > now)
> > > > > 
> > > > >         -j
> > > > > 
> > > > > On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > > > > > Hi all,
> > > > > > 
> > > > > > I've a problem:
> > > > > > 
> > > > > > we are using rt-2.0.0 in production now and have the problem that we can't
> > > > > > search for requestors emails via the Web interface:
> > > > > > I found this in Web.pm:
> > > > > > 
> > > > > > line 215:
> > > > > > # {{{ Limit requestor email
> > > > > > #TODO this doesn't work
> > > > > >     
> > > > > > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> > > > > >  my $alias=$session{'tickets'}->LimitRequestor (
> > > > > > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > > > > > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > > > > > 			      );
> > > > > > 	
> > > > > > }
> > > > > > # }}}
> > > > > > 
> > > > > > ok the TODO: line tells all I think. 
> > > > > > In the current cvs version this TODO line isn't there any longer, but I
> > > > > > can't find any related fixes in the current cvs version.
> > > > > > 
> > > > > > Does this work in the cvs version ?
> > > > > > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > > > > > 
> > > > > > 
> > > > > > Thanks a lot,
> > > > > > 
> > > > > > Roland
> > 
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> to the gills on mdma that you can't focus on any given line of text for more 
> than 10 seconds continuously."
> 					-Nathan Mehl
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From Gilles-Eric.Descamps at SiliconAccess.com  Tue Jul 10 22:26:37 2001
From: Gilles-Eric.Descamps at SiliconAccess.com (Gilles-Eric Descamps)
Date: Tue, 10 Jul 2001 19:26:37 -0700
Subject: [rt-users] RT2 supports isolated web customers ?
Message-ID: <C4E78CADEECCD411AD4600D0B7C9C36E0610FA@sa-usa-sj-po.sanjose.siliconaccess.com>

Hi,
 
We've been using RT-1.0.7 internally
and we're very happy with it
- although it lacks a limit on the display -
 
!!! Thanks a bunch !!!
 
We're considering using RT2 to support
our customers.
We would like to offer web & mail interface to our customers.
 
But customer A should not even suspect that B is a customer of us.
customer A should only be able to view his own tickets.
While internal staff should be able to see all customers
requests in one place.
 
Would RT2 support that ?
(RT1 lists the queue existence even if you don't have access to it)
 
How would you configure RT2 to support
multiple customers from several companies,
and isolate each client from each other ?
 
Thanks,

--
Gilles-Eric DESCAMPS




From phawley at ociweb.com  Tue Jul 10 23:35:14 2001
From: phawley at ociweb.com (Patrick Hawley)
Date: Tue, 10 Jul 2001 22:35:14 -0500 (CDT)
Subject: [rt-users] RT2 supports isolated web customers ?
In-Reply-To: <C4E78CADEECCD411AD4600D0B7C9C36E0610FA@sa-usa-sj-po.sanjose.siliconaccess.com>
Message-ID: <Pine.LNX.4.33.0107102224231.26095-100000@merckx.ociweb.com>

On Tue, 10 Jul 2001, Gilles-Eric Descamps wrote:
> We've been using RT-1.0.7 internally
> and we're very happy with it
> - although it lacks a limit on the display -
>
> !!! Thanks a bunch !!!
>
> We're considering using RT2 to support
> our customers.
> We would like to offer web & mail interface to our customers.
>
> But customer A should not even suspect that B is a customer of us.
> customer A should only be able to view his own tickets.
> While internal staff should be able to see all customers
> requests in one place.
>
> Would RT2 support that ?
> (RT1 lists the queue existence even if you don't have access to it)
>
> How would you configure RT2 to support
> multiple customers from several companies,
> and isolate each client from each other ?

This might not be the answer you want to hear, and obviously since we're
still using 1.0.7 and haven't looked at 2.x I've no idea what is possible
with 2.x, but we've had a similar need as you mention.

What we've done is bring up separate instances of rt, such that customer A
would go to:

http://customer-a.siliconaccess.com/customer-a/customer-a.cgi

and customer B would go to:

http://customer-b.siliconaccess.com/customer-b/customer-b.cgi

I've untarred the rt archive in to two places:
[path]/customer-a-rt/ and [path]/customer-b-rt/ and from within each of
those, editted each Makefile accordingly (changing the names of the
programs and cgis to be custom name for each customer
(customer-a-mailgate, customer-a-admin, etc. and customer-a.cgi, etc., and
installing them in different directories and even associating each
directory with its own VirtualHost in apache.

Then, when you create each instance (make install), you'll have two
separate entities, which (using .htaccess) allows for your employees to
use the same or existing web accounts to access each one.

This is just a late evening suggestion...if you'd like to know more
specifically what we've done, feel free to drop me a private email, and
I'll do my best to detail it tomorrow morning.

Patrick




From jesse at fsck.com  Wed Jul 11 00:53:36 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 00:53:36 -0400
Subject: [rt-users] RT2 supports isolated web customers ?
In-Reply-To: <C4E78CADEECCD411AD4600D0B7C9C36E0610FA@sa-usa-sj-po.sanjose.siliconaccess.com>; from Gilles-Eric.Descamps@SiliconAccess.com on Tue, Jul 10, 2001 at 07:26:37PM -0700
References: <C4E78CADEECCD411AD4600D0B7C9C36E0610FA@sa-usa-sj-po.sanjose.siliconaccess.com>
Message-ID: <20010711005336.M1998@pallas.fsck.com>

Are you mainly considering "customers" who are individuals or corporations
who will have multiple users interacting with RT?

On Tue, Jul 10, 2001 at 07:26:37PM -0700, Gilles-Eric Descamps wrote:
> Hi,
>  
> We've been using RT-1.0.7 internally
> and we're very happy with it
> - although it lacks a limit on the display -
>  
> !!! Thanks a bunch !!!
>  
> We're considering using RT2 to support
> our customers.
> We would like to offer web & mail interface to our customers.
>  
> But customer A should not even suspect that B is a customer of us.
> customer A should only be able to view his own tickets.
> While internal staff should be able to see all customers
> requests in one place.
>  
> Would RT2 support that ?
> (RT1 lists the queue existence even if you don't have access to it)
>  
> How would you configure RT2 to support
> multiple customers from several companies,
> and isolate each client from each other ?
>  
> Thanks,
> 
> --
> Gilles-Eric DESCAMPS
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From lleuchter at germany.ea.com  Wed Jul 11 02:17:31 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 11 Jul 2001 08:17:31 +0200
Subject: AW: [rt-users] Mail Problem
Message-ID: <E4695631972C4D428EE7D6C067498CEEA761@eager1.ger.ceo.ad.ea.com>

I tried to send locally on the box to the recipient with the same result:

The original message was received at Wed, 11 Jul 2001 08:15:28 +0200 from
root at localhost

   ----- The following addresses had permanent fatal errors -----
"|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
    (reason: 13)
    (expanded from: helpdesk-germany at localhost)

   ----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1
/usr/local/lib/perl5/site_perl/5.6.0/i686-linux
/usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
/opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed in
require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
"|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown mailer
error 13




-----Urspr?ngliche Nachricht-----
Von: Jesse [mailto:jesse at fsck.com] 
Gesendet: Mittwoch, 11. Juli 2001 03:02
An: Leuchter, Lars
Cc: rt-users at lists.fsck.com
Betreff: Re: [rt-users] Mail Problem


I'll bet fetchmail is clobbering the setgid bit on the rt-mailgate


On Tue, Jul 10, 2001 at 11:16:54PM +0200, Leuchter, Lars wrote:
> Hi
> 
> I sucessfully installed WebRT and can also use the Web UI, however, 
> when sending mails to it which get pulled down via Fetchmail from an 
> Exchange Server, the following error message appears as a non-delivery 
> report
> 
> 
> ----------------------------------------------------------------------
> ------
> -----------------------------
> The original message was received at Tue, 10 Jul 2001 22:42:03 +0200 from
> localhost with id f6AKg0I01292
> 
>    ----- The following addresses had permanent fatal errors ----- 
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
>     (reason: 13)
>     (expanded from: helpdesk-germany)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc 
> /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> /usr/local/lib/perl5/5.6.1 
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
> /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed
in
> require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
> aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown
mailer
> error 13
>
----------------------------------------------------------------------------
> -----------------------------
> 
> 
> Any ideas ?
> 
> Thanks
> Lars
> 
> 
> 
> 
> 
> 
> -----Urspr?ngliche Nachricht-----
> Von: Bas Toonk [mailto:Bas at Toonk.nl]
> Gesendet: Dienstag, 10. Juli 2001 22:49
> An: rt-users at lists.fsck.com
> Betreff: [rt-users] Priority ?
> 
> 
> Hi,
> 
> How does Priority works ?
> What is it exactly ?
> 
> has it something to do with Due ?
> I have a created a queue with a due in 5 days.
> But wat can i do with priority ?
> 
> PS: Great application!!!
> 
> -Bas Toonk
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<lamont> I'm reasonably sure that at least two of the electric blue
kangeroos
         I saw were real.



From rherget at xebec.de  Wed Jul 11 04:02:26 2001
From: rherget at xebec.de (Roland von Herget)
Date: Wed, 11 Jul 2001 10:02:26 +0200 (CEST)
Subject: [rt-users] Web.pm: Limit requestor email
In-Reply-To: <20010710210355.J1998@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107111002010.10617-100000@olga.xebec.de>

Thanks a lot,

we will test it during the weekend...

Greetings,

Roland

On Tue, 10 Jul 2001, Jesse wrote:

> This should be fixed in RT 2.0.1-test3, which was released about 20 minutes
> ago.
> 
>         -j
> 
> 
> On Tue, Jul 10, 2001 at 12:58:56PM -0400, Jesse wrote:
> > 
> > Ok. it looks like it's only searching for users who are watchers, as opposed
> > to strings who are watchers.  hrm. I'll have to think about the right way
> > to fix that.
> > 
> > 
> > On Tue, Jul 10, 2001 at 06:54:42PM +0200, Roland von Herget wrote:
> > > 
> > > Ok:
> > > 
> > > i've search for 'SG': here it is:
> > > SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1, Users
> > > Users_2   WHERE ((Users_2.EmailAddress LIKE '%SG%')) AND
> > > ((Watchers_1.Scope = 'Ticket')) AND ((Watchers_1.Type = 'Requestor')) AND
> > > Watchers_1.Owner = Users_2.id AND main.id = Watchers_1.Value  ORDER BY
> > > main.id ASC
> > > 
> > > looks good, what am I doing wrong ?
> > > 
> > > Greetings,
> > > 
> > > Roland
> > > 
> > > 
> > > 
> > > On Tue, 10 Jul 2001, Jesse wrote:
> > > 
> > > > That just doesn't sound right. do you have mysql logging turned on?
> > > > What queries is RT generating against the database?
> > > > 
> > > > 
> > > > On Tue, Jul 10, 2001 at 06:22:57PM +0200, Roland von Herget wrote:
> > > > > 
> > > > > Hmmm,
> > > > > 
> > > > > ok than I have another problem, we create tickets via web UI and put
> > > > > something like 'aaaa bbbb xy-34232' into the requestors field.
> > > > > now I want to find this record, I know only 'bbbb'.
> > > > > If I type 'bbbb' into search after requestors email (using 'Contains'), I
> > > > > get no matches. (I also tried find '%bbbb%')
> > > > > what can I do for getting this working ?
> > > > > where do I have to start ?
> > > > > 
> > > > > Thanks,
> > > > > 
> > > > > Roland
> > > > > 
> > > > > 
> > > > > On Tue, 10 Jul 2001, Jesse wrote:
> > > > > 
> > > > > > The debug comment got pulled because there wasn't a bug in the code.
> > > > > > The UI was slightly misleading. That'll be fixed in 2.0.1 (It's fixed in CVS
> > > > > > now)
> > > > > > 
> > > > > >         -j
> > > > > > 
> > > > > > On Tue, Jul 10, 2001 at 02:38:53PM +0200, Roland von Herget wrote:
> > > > > > > Hi all,
> > > > > > > 
> > > > > > > I've a problem:
> > > > > > > 
> > > > > > > we are using rt-2.0.0 in production now and have the problem that we can't
> > > > > > > search for requestors emails via the Web interface:
> > > > > > > I found this in Web.pm:
> > > > > > > 
> > > > > > > line 215:
> > > > > > > # {{{ Limit requestor email
> > > > > > > #TODO this doesn't work
> > > > > > >     
> > > > > > > if ($args{ARGS}->{'ValueOfRequestor'} ne '') {
> > > > > > >  my $alias=$session{'tickets'}->LimitRequestor (
> > > > > > > 			       VALUE => $args{ARGS}->{'ValueOfRequestor'},
> > > > > > > 			       OPERATOR => $args{ARGS}->{'RequestorOp'},
> > > > > > > 			      );
> > > > > > > 	
> > > > > > > }
> > > > > > > # }}}
> > > > > > > 
> > > > > > > ok the TODO: line tells all I think. 
> > > > > > > In the current cvs version this TODO line isn't there any longer, but I
> > > > > > > can't find any related fixes in the current cvs version.
> > > > > > > 
> > > > > > > Does this work in the cvs version ?
> > > > > > > Which fixes do I have to apply to rt-2.0.0 for fixing it ?
> > > > > > > 
> > > > > > > 
> > > > > > > Thanks a lot,
> > > > > > > 
> > > > > > > Roland
> > > 
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> > to the gills on mdma that you can't focus on any given line of text for more 
> > than 10 seconds continuously."
> > 					-Nathan Mehl
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> There are no supercomputer applications that are solvable that cannot be solved
> in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> 									-Tanj
> 




From B.Toonk at zx.nl  Wed Jul 11 04:27:24 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Wed, 11 Jul 2001 10:27:24 +0200
Subject: [rt-users] {$Transaction->OldValue}
Message-ID: <01071110272402.00230@bas>

Hi,

I've made a OnOwnerChange condition script.
That works but now ik have to make a template.

I want the New owners realname in it: {$Ticket->OwnerObj->RealName}
That works fine.

But i also want the old owners realname in it.
But i dont know how to do it.
I have the user id {$Transaction->OldValue}

But how do i get his realname ??

Bas Toonk!



From B.Toonk at zx.nl  Wed Jul 11 04:48:05 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Wed, 11 Jul 2001 10:48:05 +0200
Subject: [rt-users] {$Transaction->OldValue}
In-Reply-To: <3B4C11AB.B801404B@rubberplant.freeserve.co.uk>
References: <01071110272402.00230@bas> <3B4C11AB.B801404B@rubberplant.freeserve.co.uk>
Message-ID: <01071110480503.00230@bas>

Ofcource.

Tell me were i can send it to.

But doe you have an answer to my question ?

Bas!

On Wednesday 11 July 2001 10:43, Greg Cope wrote:
> Bas Toonk wrote:
> > Hi,
> >
> > I've made a OnOwnerChange condition script.
> > That works but now ik have to make a template.
> >
> > I want the New owners realname in it: {$Ticket->OwnerObj->RealName}
> > That works fine.
> >
> > But i also want the old owners realname in it.
> > But i dont know how to do it.
> > I have the user id {$Transaction->OldValue}
> >
> > But how do i get his realname ??
> >
> > Bas Toonk!
>
> Could you share this with us, as I need something like this and would
> appreciate any help.
>
> Jesse, if Bas is forcomming could this be applied to CVS ?
>
> Greg
>
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Mvg. Bas Toonk
Kennisnet Beheer



From B.Toonk at zx.nl  Wed Jul 11 05:15:02 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Wed, 11 Jul 2001 11:15:02 +0200
Subject: [rt-users] {$Transaction->OldValue}
In-Reply-To: <3B4C17C2.B3343BE6@rubberplant.freeserve.co.uk>
References: <01071110272402.00230@bas> <01071110480503.00230@bas> <3B4C17C2.B3343BE6@rubberplant.freeserve.co.uk>
Message-ID: <01071111150204.00230@bas>

Oke here it is!

Bas Toonk!

On Wednesday 11 July 2001 11:09, you wrote:
> Bas Toonk wrote:
> > Ofcource.
> >
> > Tell me were i can send it to.
>
> email to my address, and if its not long to the list (or post a URL to
> the list of where it can be found)?
>
> > But doe you have an answer to my question ?
>
> Sorry No!
>
> > Bas!

-- 
Mvg. Bas Toonk
Kennisnet Beheer
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# $Header: /raid/cvsroot/rt-addons/ScripConditions/OnOwnerChange/OwnerChange.pm,v 1.1 2001/06/17 19:18:36 jesse Exp $
# Copyright 1996-2001 Jesse Vincent <jesse at fsck.com> 
# Released under the terms of the GNU General Public License
# OnOwnerChange Condition by Bas Toonk (B.Toonk at zx.nl);
# This a a copy form the OnQueueChange script!

package RT::Condition::OwnerChange;
require RT::Condition::Generic;

@ISA = qw(RT::Condition::Generic);


=head2 IsApplicable

If the queue is being changed, return true

=cut

sub IsApplicable {
    my $self = shift;
    if ($self->TransactionObj->Field eq 'Owner')  {
	return(1);
    } 
    else {
	return(undef);
    }
}

1;


From hanson at netlife.de  Wed Jul 11 05:19:06 2001
From: hanson at netlife.de (hanson at netlife.de)
Date: Wed, 11 Jul 2001 11:19:06 +0200
Subject: [rt-users] RT2 supports isolated web customers ?
Message-ID: <OF2FEF1170.935AF44F-ONC1256A86.00317510@netlife.de>

> What we've done is bring up separate instances of rt ...

We've done something similar, also using a modified 1.0.7. We're not using 
virtual hosts (since we run the web server under SSL), but have several 
instances of RT installed in separate directories:
  https://rt.netlife.de/project1
  https://rt.netlife.de/project2
  etc.

I've soft-linked the various rt/lib directories to a single location, so 
that I can easily apply code changes to all instances.

A disadvantage of this approach is that our internal users who work with 
several customers do not have a single overview of all requests. They have 
to call up the overview page for each customer separately.

Scott Hanson
----
Webmaster 
Netlife GmbH
Millerntorplatz 1
20359  Hamburg, Germany
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From bernd.schmidt at ponton.de  Wed Jul 11 05:31:36 2001
From: bernd.schmidt at ponton.de (Bernd Schmidt)
Date: Wed, 11 Jul 2001 11:31:36 +0200
Subject: [rt-users] "comment aliases require a TicketId"
Message-ID: <MGEAINHCLHKGFJEKMPOEOEAKCFAA.bernd.schmidt@ponton.de>

Hello,

after installing rt2 on SUSE 7.2 i get the following
errormessage:

----snip

   ----- The following addresses had permanent fatal
errors -----
"|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
    (reason: 255)
    (expanded from: <rt at charon.ponton-group.de>)

   ----- Transcript of session follows -----
comment aliases require a TicketId to work oncomment aliases
require a TicketId to work on (from bernd.schmidt at ponton.de)
<MGEAINHCLHKGFJEKMPOEAEAHCFAA.bernd.schmidt at ponton.de>
Can't return outside a subroutine at
/usr/local/rt2/bin/rt-mailgate line 215.
554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue
general --action comment"... unknown mailer error 255

---- snip


Does someone know what to do? I believe its a problem in the
config.pm, but i dont know where...

Thank for helping me!

Bernd


_____________________________________________
Bernd Schmidt

Ponton Software Technology GmbH&Co. KG
Stresemannstr. 163 - 22769 Hamburg - Germany
Phone: 040/43174-340 FAX: 040/43174-399
_____________________________________________




From cgilmore at tivoli.com  Wed Jul 11 10:22:17 2001
From: cgilmore at tivoli.com (Christian Gilmore)
Date: Wed, 11 Jul 2001 09:22:17 -0500
Subject: [rt-users] External Authentication Patch Set
Message-ID: <000001c10a14$e417e740$69285492@tivoli.com>

Folks,

I've completed the framework I deemed necessary to allow for external
authentication. I believe that in order to defer an external
authentication service you want to verify new users against that
authentication service before adding them to the system. This patch set
does that for automatic additions via incoming requests. It does not,
however, protect against an administrator directly adding a user via the
RT admin interfaces (CLI or web). These files were modified as follows:

* etc/config.pm
	added $WebExternalAuth - require external auth
	added $IncomingUserMatch - attempt external user
	  verification
	added $ForceIncomingUserMatch - require external user
	  verification

* WebRT/html/autohandler
	require REMOTE_USER if $WebExternalAuth is defined

* bin/rt-mailgate
	corrected bug in order of ErrorsTo and CurrentUser
	  initialization
	Expanded MailError subroutine to handle any loglevel
	  error defaulting to critical
	Added hook in GetCurrentUser subroutine for matching
	  incoming request user with external data source
	Added code to handle policy to require incoming user
	  match. Makes assertion that a template called
	  AutoRejectRequest should exist

These changes are all based upon the 2.0.0 release. Please let me know
what you think. I'll include in the next day or so an example for external
user matching. This patch set was written per Jesse's challenge of 6/28/01
in the thread "Re: [rt-users] RT2 and External Auth?" Enjoy!

Regards,
Christian

-----------------
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group
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From bernd.schmidt at ponton.de  Wed Jul 11 10:28:32 2001
From: bernd.schmidt at ponton.de (Bernd Schmidt)
Date: Wed, 11 Jul 2001 16:28:32 +0200
Subject: [rt-users] watcher not receiving mail...
Message-ID: <MGEAINHCLHKGFJEKMPOEOEBLCFAA.bernd.schmidt@ponton.de>

Hello,

After i`ve setup up rt2 i tried a lot of features, but i
cannot enable the sending to the watchers. Below you can
find the log, it says  "No reciepients found...". Where does
rt2 look for them? My rt2-crew have the right to "watch" and
they have mail-adresses in the user-definitions.

Greetings,
Bernd


---snip/logfile

Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
921, <STDIN> line 23.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
111, <STDIN> line 23.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x88051a0): Checking condition
OnCreate...
RT::Transaction=HASH(0x88051a0): Prepared NotifyAllWatchers
RT::Action::Notify=HASH(0x89a34fc): No recipients found. Not
sending.
RT::Transaction=HASH(0x88051a0): Committed NotifyAllWatchers


--- snip/config.pm

# {{{ Outgoing mail configuration

#$MailAlias is a generic alias to send mail to for any
request
#already in a queue.

#RT is designed such that any mail which already has a
ticket-id associated
#with it will get to the right place automatically.

#This is the default address that will be listed in
#From: and Reply-To: headers of mail tracked by RT unless
overridden
#by a queue specific address

$CorrespondAddress="RT::\@xxxxxx.de";

$CommentAddress="RT::\@xxxxxx.de";


#Sendmail Configuration

# $MailCommand defines which method RT will use to try to
send mail
# We know that 'sendmail' works fairly well.
# If 'sendmail' doesn't work well for you, try
'sendmailpipe'
# But note that you have to configure $SendmailPath and add
a -t
# to $SendmailArguments





From bernd.schmidt at ponton.de  Wed Jul 11 10:32:15 2001
From: bernd.schmidt at ponton.de (Bernd Schmidt)
Date: Wed, 11 Jul 2001 16:32:15 +0200
Subject: [rt-users] "comment aliases require a TicketId"
Message-ID: <MGEAINHCLHKGFJEKMPOEEEBMCFAA.bernd.schmidt@ponton.de>

Sorry, few minutes after sending this message i found the
answer, it was a missconfigured config.pm...




From tlongo at avaya.com  Wed Jul 11 10:59:42 2001
From: tlongo at avaya.com (Tim Longo)
Date: Wed, 11 Jul 2001 10:59:42 -0400
Subject: [rt-users] webrt timeout
Message-ID: <LJENJGAKKIDKIEKEHNKLAEGDCBAA.tlongo@avaya.com>

Hello rt-users,

I am having a problem where a webrt session seems to time out without me
clicking the "logout" link.  I will log into webrt, and view my queue, even
reply, comment resolve tickets etc.  If I later decide to reply to a ticket,
or even update my queue display, I find that sometimes, I have to login to
webrt again?  This is a big problem when I reply to a ticket since I don't
know the session has timed out until I hit send.  Then the reply I typed in
is lost.

Anyone have any suggestions?

Thanks!
Tim




From damian at sentex.ca  Wed Jul 11 11:30:37 2001
From: damian at sentex.ca (Damian Gerow)
Date: Wed, 11 Jul 2001 11:30:37 -0400
Subject: [rt-users] A couple of "bugs"
Message-ID: <IDEEIMNKDLEOBLPDPOEHOEBDCEAA.damian@sentex.ca>

I'm playing around with configuration, and have come across a couple of
"bugs" -- really, more just desirables.

1 - When modifying user/group rights, you can't just modify one person.
	I have eight users total, then add a new user.  I want to grant
	the right "ModifySelf" to this final user -- but when I click on
	"Submit", every other person has "AdminQueue" added to their
	rights -- where the selection list defaults to.

	Note that this doesn't exist under all browsers -- only those
	that automatically select the first selection from the list
	(namely, Opera).

2 - Watchers can _only_ be users.
	I have a group of people that I would like to watch a queue,
	but cannot add a group as a watcher to a queue.

	Temporary workaround is add a user that is just a generic user,
	and alias the e-mail address out to the group members.  A bit
	ugly, but it works. (And for some reason, that user doesn't
	exist in my	database right now.  Which would explain why
	AdminCC's aren't working.)




From christian.gilmore at tivoli.com  Wed Jul 11 10:15:57 2001
From: christian.gilmore at tivoli.com (Christian Gilmore)
Date: Wed, 11 Jul 2001 09:15:57 -0500
Subject: [rt-users] External Authentication Patch Set
Message-ID: <007701c10a14$01db2f90$69285492@tivoli.com>

Folks,

I've completed the framework I deemed necessary to allow for external
authentication. I believe that in order to defer an external
authentication service you want to verify new users against that
authentication service before adding them to the system. This patch set
does that for automatic additions via incoming requests. It does not,
however, protect against an administrator directly adding a user via the
RT admin interfaces (CLI or web). These files were modified as follows:

* etc/config.pm
	added $WebExternalAuth - require external auth
	added $IncomingUserMatch - attempt external user
	  verification
	added $ForceIncomingUserMatch - require external user
	  verification

* WebRT/html/autohandler
	require REMOTE_USER if $WebExternalAuth is defined

* bin/rt-mailgate
	corrected bug in order of ErrorsTo and CurrentUser
	  initialization
	Expanded MailError subroutine to handle any loglevel
	  error defaulting to critical
	Added hook in GetCurrentUser subroutine for matching
	  incoming request user with external data source
	Added code to handle policy to require incoming user
	  match. Makes assertion that a template called
	  AutoRejectRequest should exist

These changes are all based upon the 2.0.0 release. Please let me know
what you think. I'll include in the next day or so an example for external
user matching.

Regards,
Christian

-----------------
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group
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From trevor at trevorsky.com  Tue Jul 10 17:38:46 2001
From: trevor at trevorsky.com (Trevor Sky Garside)
Date: Tue, 10 Jul 2001 14:38:46 -0700
Subject: [rt-users] RT2: Users and Passwords
Message-ID: <007101c10988$b31f26d0$7e00020a@halcyon>

How can I grant password change permissions to my users?  Presently, if a
user wants to change their password, they have to ask me to do it.

Thanks.

Trevor Sky Garside
<trevor at trevorsky.com>

PS -- Wonderful system...




From work at stevencoutts.org.uk  Wed Jul 11 05:10:14 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Wed, 11 Jul 2001 10:10:14 +0100
Subject: [rt-users] Trouble with mysql
Message-ID: <013601c109e9$6b4e2d40$96c809c0@europa.lan>

Having trouble installing request tracker, got all dependancies working but when  i try make install i hit the following -:

Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user: 'rt_user at localhost' (Using password: YES) at tools/initdb line 138
Access denied for user: 'rt_user at localhost' (Using password: YES) at tools/initdb line 138, <STDIN> chunk 1.
make: *** [initdb.rtuser] Error 255



Any ideas??

--
God Put 24 Hours In A Day, Becks Put 24 Beers In A 
Case........................

Coincidence Or What?
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From jesse at fsck.com  Wed Jul 11 12:09:22 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 12:09:22 -0400
Subject: [rt-users] watcher not receiving mail...
In-Reply-To: <MGEAINHCLHKGFJEKMPOEOEBLCFAA.bernd.schmidt@ponton.de>; from bernd.schmidt@ponton.de on Wed, Jul 11, 2001 at 04:28:32PM +0200
References: <MGEAINHCLHKGFJEKMPOEOEBLCFAA.bernd.schmidt@ponton.de>
Message-ID: <20010711120922.R1998@pallas.fsck.com>

You need to enable scrips to send mail to ticket and queue watchers
and then sign up the relevant users as watchers.  The fact that they
have the right to watch things doesn't mean that they _are_ watching
them.


On Wed, Jul 11, 2001 at 04:28:32PM +0200, Bernd Schmidt wrote:
> Hello,
> 
> After i`ve setup up rt2 i tried a lot of features, but i
> cannot enable the sending to the watchers. Below you can
> find the log, it says  "No reciepients found...". Where does
> rt2 look for them? My rt2-crew have the right to "watch" and
> they have mail-adresses in the user-definitions.
> 
> Greetings,
> Bernd
> 
> 
> ---snip/logfile
> 
> Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
> 921, <STDIN> line 23.
> Use of uninitialized value in concatenation (.) at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line
> 111, <STDIN> line 23.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x88051a0): Checking condition
> OnCreate...
> RT::Transaction=HASH(0x88051a0): Prepared NotifyAllWatchers
> RT::Action::Notify=HASH(0x89a34fc): No recipients found. Not
> sending.
> RT::Transaction=HASH(0x88051a0): Committed NotifyAllWatchers
> 
> 
> --- snip/config.pm
> 
> # {{{ Outgoing mail configuration
> 
> #$MailAlias is a generic alias to send mail to for any
> request
> #already in a queue.
> 
> #RT is designed such that any mail which already has a
> ticket-id associated
> #with it will get to the right place automatically.
> 
> #This is the default address that will be listed in
> #From: and Reply-To: headers of mail tracked by RT unless
> overridden
> #by a queue specific address
> 
> $CorrespondAddress="RT::\@xxxxxx.de";
> 
> $CommentAddress="RT::\@xxxxxx.de";
> 
> 
> #Sendmail Configuration
> 
> # $MailCommand defines which method RT will use to try to
> send mail
> # We know that 'sendmail' works fairly well.
> # If 'sendmail' doesn't work well for you, try
> 'sendmailpipe'
> # But note that you have to configure $SendmailPath and add
> a -t
> # to $SendmailArguments
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From jesse at fsck.com  Wed Jul 11 12:09:59 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 12:09:59 -0400
Subject: [rt-users] RT2: Users and Passwords
In-Reply-To: <007101c10988$b31f26d0$7e00020a@halcyon>; from trevor@trevorsky.com on Tue, Jul 10, 2001 at 02:38:46PM -0700
References: <007101c10988$b31f26d0$7e00020a@halcyon>
Message-ID: <20010711120959.S1998@pallas.fsck.com>

Grant the user 'ModifySelf'. Then they should be able to change their password
from "prefs" via the web ui.


On Tue, Jul 10, 2001 at 02:38:46PM -0700, Trevor Sky Garside wrote:
> How can I grant password change permissions to my users?  Presently, if a
> user wants to change their password, they have to ask me to do it.
> 
> Thanks.
> 
> Trevor Sky Garside
> <trevor at trevorsky.com>
> 
> PS -- Wonderful system...
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy



From damian at sentex.ca  Wed Jul 11 12:10:59 2001
From: damian at sentex.ca (Damian Gerow)
Date: Wed, 11 Jul 2001 12:10:59 -0400
Subject: [rt-users] RT2: Users and Passwords
In-Reply-To: <007101c10988$b31f26d0$7e00020a@halcyon>
Message-ID: <IDEEIMNKDLEOBLPDPOEHOEBHCEAA.damian@sentex.ca>

Grant them the right "ModifySelf".

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Trevor Sky Garside
> Sent: Tuesday, July 10, 2001 5:39 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] RT2: Users and Passwords
> 
> 
> How can I grant password change permissions to my users?  Presently, if a
> user wants to change their password, they have to ask me to do it.
> 
> Thanks.
> 
> Trevor Sky Garside
> <trevor at trevorsky.com>
> 
> PS -- Wonderful system...
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



From lleuchter at germany.ea.com  Wed Jul 11 12:12:19 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 11 Jul 2001 18:12:19 +0200
Subject: AW: [rt-users] Trouble with mysql
Message-ID: <E4695631972C4D428EE7D6C067498CEEA7A6@eager1.ger.ceo.ad.ea.com>

Make sure you create a mysql user "rt_user" with a given password and add
this password to your /tmp/rt/Makefile, there?s an entry to define
the password.
 
Lars

-----Urspr?ngliche Nachricht-----
Von: Steven Coutts [mailto:work at stevencoutts.org.uk] 
Gesendet: Mittwoch, 11. Juli 2001 11:10
An: rt-users at lists.fsck.com
Betreff: [rt-users] Trouble with mysql


Having trouble installing request tracker, got all dependancies working but
when  i try make install i hit the following -:
 
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
'rt_user at localhost' <mailto:'rt_user at localhost'>  (Using password: YES) at
tools/initdb line 138
Access denied for user: 'rt_user at localhost' <mailto:'rt_user at localhost'>
(Using password: YES) at tools/initdb line 138, <STDIN> chunk 1.
make: *** [initdb.rtuser] Error 255

 
 
Any ideas??
 
--
God Put 24 Hours In A Day, Becks Put 24 Beers In A 
Case........................
 
Coincidence Or What?

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From jesse at fsck.com  Wed Jul 11 12:14:40 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 12:14:40 -0400
Subject: [rt-users] A couple of "bugs"
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHOEBDCEAA.damian@sentex.ca>; from damian@sentex.ca on Wed, Jul 11, 2001 at 11:30:37AM -0400
References: <IDEEIMNKDLEOBLPDPOEHOEBDCEAA.damian@sentex.ca>
Message-ID: <20010711121440.W1998@pallas.fsck.com>



On Wed, Jul 11, 2001 at 11:30:37AM -0400, Damian Gerow wrote:
> I'm playing around with configuration, and have come across a couple of
> "bugs" -- really, more just desirables.
> 
> 1 - When modifying user/group rights, you can't just modify one person.
> 	I have eight users total, then add a new user.  I want to grant
> 	the right "ModifySelf" to this final user -- but when I click on
> 	"Submit", every other person has "AdminQueue" added to their
> 	rights -- where the selection list defaults to.
> 
> 	Note that this doesn't exist under all browsers -- only those
> 	that automatically select the first selection from the list
> 	(namely, Opera).

That's a browser bug and I don't really know about what to do to fix ut.

> 
> 2 - Watchers can _only_ be users.
> 	I have a group of people that I would like to watch a queue,
> 	but cannot add a group as a watcher to a queue.
> 
> 	Temporary workaround is add a user that is just a generic user,
> 	and alias the e-mail address out to the group members.  A bit
> 	ugly, but it works. (And for some reason, that user doesn't
> 	exist in my	database right now.  Which would explain why
> 	AdminCC's aren't working.)

maybe someday
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From jesse at fsck.com  Wed Jul 11 12:18:12 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 12:18:12 -0400
Subject: [rt-users] Mail Problem
In-Reply-To: <E4695631972C4D428EE7D6C067498CEEA761@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Wed, Jul 11, 2001 at 08:17:31AM +0200
References: <E4695631972C4D428EE7D6C067498CEEA761@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010711121812.X1998@pallas.fsck.com>

I'll bet this is the same problem other folks have been running into
with sendmail 8.11.  I'd greatly appreciate it if someone could 
read enough of the sendmail 8.11 documentation to figure out why sendmail
clobbers the setgid bit on things it executes.

        -j


On Wed, Jul 11, 2001 at 08:17:31AM +0200, Leuchter, Lars wrote:
> I tried to send locally on the box to the recipient with the same result:
> 
> The original message was received at Wed, 11 Jul 2001 08:15:28 +0200 from
> root at localhost
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
>     (reason: 13)
>     (expanded from: helpdesk-germany at localhost)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
> /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed in
> require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
> aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown mailer
> error 13
> 
> 
> 
> 
> -----Urspr?ngliche Nachricht-----
> Von: Jesse [mailto:jesse at fsck.com] 
> Gesendet: Mittwoch, 11. Juli 2001 03:02
> An: Leuchter, Lars
> Cc: rt-users at lists.fsck.com
> Betreff: Re: [rt-users] Mail Problem
> 
> 
> I'll bet fetchmail is clobbering the setgid bit on the rt-mailgate
> 
> 
> On Tue, Jul 10, 2001 at 11:16:54PM +0200, Leuchter, Lars wrote:
> > Hi
> > 
> > I sucessfully installed WebRT and can also use the Web UI, however, 
> > when sending mails to it which get pulled down via Fetchmail from an 
> > Exchange Server, the following error message appears as a non-delivery 
> > report
> > 
> > 
> > ----------------------------------------------------------------------
> > ------
> > -----------------------------
> > The original message was received at Tue, 10 Jul 2001 22:42:03 +0200 from
> > localhost with id f6AKg0I01292
> > 
> >    ----- The following addresses had permanent fatal errors ----- 
> > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
> >     (reason: 13)
> >     (expanded from: helpdesk-germany)
> > 
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc 
> > /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> > /usr/local/lib/perl5/5.6.1 
> > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
> > /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> > aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed
> in
> > require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
> > aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
> > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown
> mailer
> > error 13
> >
> ----------------------------------------------------------------------------
> > -----------------------------
> > 
> > 
> > Any ideas ?
> > 
> > Thanks
> > Lars
> > 
> > 
> > 
> > 
> > 
> > 
> > -----Urspr?ngliche Nachricht-----
> > Von: Bas Toonk [mailto:Bas at Toonk.nl]
> > Gesendet: Dienstag, 10. Juli 2001 22:49
> > An: rt-users at lists.fsck.com
> > Betreff: [rt-users] Priority ?
> > 
> > 
> > Hi,
> > 
> > How does Priority works ?
> > What is it exactly ?
> > 
> > has it something to do with Due ?
> > I have a created a queue with a due in 5 days.
> > But wat can i do with priority ?
> > 
> > PS: Great application!!!
> > 
> > -Bas Toonk
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com 
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com 
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> <lamont> I'm reasonably sure that at least two of the electric blue
> kangeroos
>          I saw were real.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From lleuchter at germany.ea.com  Wed Jul 11 12:28:54 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 11 Jul 2001 18:28:54 +0200
Subject: AW: [rt-users] Mail Problem
Message-ID: <E4695631972C4D428EE7D6C067498CEEA7A7@eager1.ger.ceo.ad.ea.com>

Which version of sendmail is certified to run properly, I don?t care which
sendmail version I am running as it?s no public box.... any thoughts ?

-----Urspr?ngliche Nachricht-----
Von: Jesse [mailto:jesse at fsck.com] 
Gesendet: Mittwoch, 11. Juli 2001 18:18
An: Leuchter, Lars
Cc: rt-users at lists.fsck.com
Betreff: Re: [rt-users] Mail Problem


I'll bet this is the same problem other folks have been running into with
sendmail 8.11.  I'd greatly appreciate it if someone could 
read enough of the sendmail 8.11 documentation to figure out why sendmail
clobbers the setgid bit on things it executes.

        -j


On Wed, Jul 11, 2001 at 08:17:31AM +0200, Leuchter, Lars wrote:
> I tried to send locally on the box to the recipient with the same 
> result:
> 
> The original message was received at Wed, 11 Jul 2001 08:15:28 +0200 
> from root at localhost
> 
>    ----- The following addresses had permanent fatal errors ----- 
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
>     (reason: 13)
>     (expanded from: helpdesk-germany at localhost)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc 
> /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> /usr/local/lib/perl5/5.6.1 
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
> /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed
in
> require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
> aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
> "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown
mailer
> error 13
> 
> 
> 
> 
> -----Urspr?ngliche Nachricht-----
> Von: Jesse [mailto:jesse at fsck.com]
> Gesendet: Mittwoch, 11. Juli 2001 03:02
> An: Leuchter, Lars
> Cc: rt-users at lists.fsck.com
> Betreff: Re: [rt-users] Mail Problem
> 
> 
> I'll bet fetchmail is clobbering the setgid bit on the rt-mailgate
> 
> 
> On Tue, Jul 10, 2001 at 11:16:54PM +0200, Leuchter, Lars wrote:
> > Hi
> > 
> > I sucessfully installed WebRT and can also use the Web UI, however,
> > when sending mails to it which get pulled down via Fetchmail from an 
> > Exchange Server, the following error message appears as a non-delivery 
> > report
> > 
> > 
> > --------------------------------------------------------------------
> > --
> > ------
> > -----------------------------
> > The original message was received at Tue, 10 Jul 2001 22:42:03 +0200
from
> > localhost with id f6AKg0I01292
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
> >     (reason: 13)
> >     (expanded from: helpdesk-germany)
> > 
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc
> > /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> > /usr/local/lib/perl5/5.6.1 
> > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .)
at
> > /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> > aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
> in
> > require at /opt/rt2/bin/rt-mailgate line 18. BEGIN 
> > failed--compilation aborted at /opt/rt2/bin/rt-mailgate line 18. 554 
> > 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... 
> > unknown
> mailer
> > error 13
> >
> ----------------------------------------------------------------------
> ------
> > -----------------------------
> > 
> > 
> > Any ideas ?
> > 
> > Thanks
> > Lars
> > 
> > 
> > 
> > 
> > 
> > 
> > -----Urspr?ngliche Nachricht-----
> > Von: Bas Toonk [mailto:Bas at Toonk.nl]
> > Gesendet: Dienstag, 10. Juli 2001 22:49
> > An: rt-users at lists.fsck.com
> > Betreff: [rt-users] Priority ?
> > 
> > 
> > Hi,
> > 
> > How does Priority works ?
> > What is it exactly ?
> > 
> > has it something to do with Due ?
> > I have a created a queue with a due in 5 days.
> > But wat can i do with priority ?
> > 
> > PS: Great application!!!
> > 
> > -Bas Toonk
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> <lamont> I'm reasonably sure that at least two of the electric blue 
> kangeroos
>          I saw were real.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From jesse at fsck.com  Wed Jul 11 12:30:30 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 12:30:30 -0400
Subject: [rt-users] Mail Problem
In-Reply-To: <E4695631972C4D428EE7D6C067498CEEA7A7@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Wed, Jul 11, 2001 at 06:28:54PM +0200
References: <E4695631972C4D428EE7D6C067498CEEA7A7@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010711123030.Z1998@pallas.fsck.com>

I know folks have it running fine with postfix and exim and that "older" 
versions of sendmail were just fine. It's my understanding that 8.11 added
some new 'security features'


On Wed, Jul 11, 2001 at 06:28:54PM +0200, Leuchter, Lars wrote:
> Which version of sendmail is certified to run properly, I don?t care which
> sendmail version I am running as it?s no public box.... any thoughts ?
> 
> -----Urspr?ngliche Nachricht-----
> Von: Jesse [mailto:jesse at fsck.com] 
> Gesendet: Mittwoch, 11. Juli 2001 18:18
> An: Leuchter, Lars
> Cc: rt-users at lists.fsck.com
> Betreff: Re: [rt-users] Mail Problem
> 
> 
> I'll bet this is the same problem other folks have been running into with
> sendmail 8.11.  I'd greatly appreciate it if someone could 
> read enough of the sendmail 8.11 documentation to figure out why sendmail
> clobbers the setgid bit on things it executes.
> 
>         -j
> 
> 
> On Wed, Jul 11, 2001 at 08:17:31AM +0200, Leuchter, Lars wrote:
> > I tried to send locally on the box to the recipient with the same 
> > result:
> > 
> > The original message was received at Wed, 11 Jul 2001 08:15:28 +0200 
> > from root at localhost
> > 
> >    ----- The following addresses had permanent fatal errors ----- 
> > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
> >     (reason: 13)
> >     (expanded from: helpdesk-germany at localhost)
> > 
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc 
> > /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> > /usr/local/lib/perl5/5.6.1 
> > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .) at
> > /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> > aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed
> in
> > require at /opt/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
> > aborted at /opt/rt2/bin/rt-mailgate line 18. 554 5.3.0
> > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... unknown
> mailer
> > error 13
> > 
> > 
> > 
> > 
> > -----Urspr?ngliche Nachricht-----
> > Von: Jesse [mailto:jesse at fsck.com]
> > Gesendet: Mittwoch, 11. Juli 2001 03:02
> > An: Leuchter, Lars
> > Cc: rt-users at lists.fsck.com
> > Betreff: Re: [rt-users] Mail Problem
> > 
> > 
> > I'll bet fetchmail is clobbering the setgid bit on the rt-mailgate
> > 
> > 
> > On Tue, Jul 10, 2001 at 11:16:54PM +0200, Leuchter, Lars wrote:
> > > Hi
> > > 
> > > I sucessfully installed WebRT and can also use the Web UI, however,
> > > when sending mails to it which get pulled down via Fetchmail from an 
> > > Exchange Server, the following error message appears as a non-delivery 
> > > report
> > > 
> > > 
> > > --------------------------------------------------------------------
> > > --
> > > ------
> > > -----------------------------
> > > The original message was received at Tue, 10 Jul 2001 22:42:03 +0200
> from
> > > localhost with id f6AKg0I01292
> > > 
> > >    ----- The following addresses had permanent fatal errors -----
> > > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
> > >     (reason: 13)
> > >     (expanded from: helpdesk-germany)
> > > 
> > >    ----- Transcript of session follows -----
> > > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc
> > > /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> > > /usr/local/lib/perl5/5.6.1 
> > > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > > /usr/local/lib/perl5/site_perl/5.6.1
> > > /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> > > /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .)
> at
> > > /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> > > aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation
> failed
> > in
> > > require at /opt/rt2/bin/rt-mailgate line 18. BEGIN 
> > > failed--compilation aborted at /opt/rt2/bin/rt-mailgate line 18. 554 
> > > 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... 
> > > unknown
> > mailer
> > > error 13
> > >
> > ----------------------------------------------------------------------
> > ------
> > > -----------------------------
> > > 
> > > 
> > > Any ideas ?
> > > 
> > > Thanks
> > > Lars
> > > 
> > > 
> > > 
> > > 
> > > 
> > > 
> > > -----Urspr?ngliche Nachricht-----
> > > Von: Bas Toonk [mailto:Bas at Toonk.nl]
> > > Gesendet: Dienstag, 10. Juli 2001 22:49
> > > An: rt-users at lists.fsck.com
> > > Betreff: [rt-users] Priority ?
> > > 
> > > 
> > > Hi,
> > > 
> > > How does Priority works ?
> > > What is it exactly ?
> > > 
> > > has it something to do with Due ?
> > > I have a created a queue with a due in 5 days.
> > > But wat can i do with priority ?
> > > 
> > > PS: Great application!!!
> > > 
> > > -Bas Toonk
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > <lamont> I'm reasonably sure that at least two of the electric blue 
> > kangeroos
> >          I saw were real.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com 
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Gur SOV jnagf gb znxr guvf fvt vyyrtny.
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From rt-id-45 at lists.lorens.org  Wed Jul 11 13:02:33 2001
From: rt-id-45 at lists.lorens.org (Lorens Kockum)
Date: Wed, 11 Jul 2001 19:02:33 +0200
Subject: [rt-users] Mail Problem
In-Reply-To: <20010711121812.X1998@pallas.fsck.com>
References: <E4695631972C4D428EE7D6C067498CEEA761@eager1.ger.ceo.ad.ea.com> <20010711121812.X1998@pallas.fsck.com>
Message-ID: <20010711190233.A21196@apex.lorens.com>

On Wed, Jul 11, 2001 at 12:18:12PM -0400, Jesse wrote:
> I'll bet this is the same problem other folks have been running into
> with sendmail 8.11.  I'd greatly appreciate it if someone could 
> read enough of the sendmail 8.11 documentation to figure out why sendmail
> clobbers the setgid bit on things it executes.

Just a general solution to the problem:

If you setup the alias to deliver to the RT user, and use that
user's procmail or forward file to dispatch it from there, there
should be no setuid/setgid problems.  That's what's done on
qmail, which IIRC won't of itself deliver to a set.id program.

I like the way this ensures that the stdin of the script when
executed with proper uid/gid is coming from the MTA with
well-defined command-line options and not from a malicious
local user.  I don't suppose it's a problem for this particular
application, but I'm paranoid and I like good habits.

On exim I set up a specific transport for mails to RT, and
specified the user/group in there, but that's exim :-)

-- 
#include <std_disclaim.h>                          Lorens Kockum



From randerson at pointserve.com  Wed Jul 11 15:32:44 2001
From: randerson at pointserve.com (Anderson, Richard)
Date: Wed, 11 Jul 2001 14:32:44 -0500
Subject: [rt-users] Can't call method "unescape" on an undefined value
Message-ID: <188DD981BF1DD511A19B0090277BFDEE073F86@inmail.pointserve.com>

I'm getting this error message

Can't call method "unescape" on an undefined value at
/usr/lib/perl5/5.6.1/CGI.pm line 112


I Have seen it posted in the list before, But haven't seen a resolution .
Does anyone have any ideas?



From jesse at fsck.com  Wed Jul 11 16:11:29 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 16:11:29 -0400
Subject: [rt-users] Can't call method '"unescape"
In-Reply-To: <188DD981BF1DD511A19B0090277BFDEE073F86@inmail.pointserve.com>; from randerson@pointserve.com on Wed, Jul 11, 2001 at 02:32:44PM -0500
References: <188DD981BF1DD511A19B0090277BFDEE073F86@inmail.pointserve.com>
Message-ID: <20010711161129.I1998@pallas.fsck.com>

I'm out and about right now, so I can't reconstruct the exact incantation
right now.  The trick is that you've (or cpan has on your behalf) installed
the new 3.0 beta of CGI.pm.... you want to manually install 2.7x

        -j


On Wed, Jul 11, 2001 at 02:32:44PM -0500, Anderson, Richard wrote:
> I'm getting this error message
> 
> Can't call method "unescape" on an undefined value at
> /usr/lib/perl5/5.6.1/CGI.pm line 112
> 
> 
> I Have seen it posted in the list before, But haven't seen a resolution .
> Does anyone have any ideas?
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From lleuchter at germany.ea.com  Wed Jul 11 16:31:00 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 11 Jul 2001 22:31:00 +0200
Subject: AW: [rt-users] Mail Problem
Message-ID: <E4695631972C4D428EE7D6C067498CEEA7BB@eager1.ger.ceo.ad.ea.com>

I have moved to Sendmail 8.10 with the same result, what else could be the
problem ?

Lars

> 
> On Wed, Jul 11, 2001 at 08:17:31AM +0200, Leuchter, Lars wrote:
> > I tried to send locally on the box to the recipient with the same
> > result:
> > 
> > The original message was received at Wed, 11 Jul 2001 08:15:28 +0200
> > from root at localhost
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
> >     (reason: 13)
> >     (expanded from: helpdesk-germany at localhost)
> > 
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc
> > /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux 
> > /usr/local/lib/perl5/5.6.1 
> > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .)
at
> > /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
> > aborted at /opt/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
> in
> > require at /opt/rt2/bin/rt-mailgate line 18. BEGIN 
> > failed--compilation aborted at /opt/rt2/bin/rt-mailgate line 18. 554 
> > 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... 
> > unknown
> mailer
> > error 13
> > 
> > 
> > 
> > 
> > -----Urspr?ngliche Nachricht-----
> > Von: Jesse [mailto:jesse at fsck.com]
> > Gesendet: Mittwoch, 11. Juli 2001 03:02
> > An: Leuchter, Lars
> > Cc: rt-users at lists.fsck.com
> > Betreff: Re: [rt-users] Mail Problem
> > 
> > 
> > I'll bet fetchmail is clobbering the setgid bit on the rt-mailgate
> > 
> > 
> > On Tue, Jul 10, 2001 at 11:16:54PM +0200, Leuchter, Lars wrote:
> > > Hi
> > > 
> > > I sucessfully installed WebRT and can also use the Web UI, 
> > > however, when sending mails to it which get pulled down via 
> > > Fetchmail from an Exchange Server, the following error message 
> > > appears as a non-delivery report
> > > 
> > > 
> > > ------------------------------------------------------------------
> > > --
> > > --
> > > ------
> > > -----------------------------
> > > The original message was received at Tue, 10 Jul 2001 22:42:03 +0200
> from
> > > localhost with id f6AKg0I01292
> > > 
> > >    ----- The following addresses had permanent fatal errors ----- 
> > > "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"
> > >     (reason: 13)
> > >     (expanded from: helpdesk-germany)
> > > 
> > >    ----- Transcript of session follows -----
> > > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc 
> > > /opt/rt2/lib /usr/local/lib/perl5/5.6.1/i686-linux
> > > /usr/local/lib/perl5/5.6.1
> > > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > > /usr/local/lib/perl5/site_perl/5.6.1
> > > /usr/local/lib/perl5/site_perl/5.6.0/i686-linux
> > > /usr/local/lib/perl5/site_perl/5.6.0 /usr/local/lib/perl5/site_perl .)
> at
> > > /opt/rt2/lib/RT/Interface/Email.pm line 81. BEGIN 
> > > failed--compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm 
> > > line 81. Compilation
> failed
> > in
> > > require at /opt/rt2/bin/rt-mailgate line 18. BEGIN
> > > failed--compilation aborted at /opt/rt2/bin/rt-mailgate line 18. 554 
> > > 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue EA --action correspond"... 
> > > unknown
> > mailer
> > > error 13
> > >
> > --------------------------------------------------------------------
> > --
> > ------
> > > -----------------------------
> > > 
> > > 
> > > Any ideas ?
> > > 
> > > Thanks
> > > Lars
> > > 
> > > 
> > > 
> > > 
> > > 
> > > 
> > > -----Urspr?ngliche Nachricht-----
> > > Von: Bas Toonk [mailto:Bas at Toonk.nl]
> > > Gesendet: Dienstag, 10. Juli 2001 22:49
> > > An: rt-users at lists.fsck.com
> > > Betreff: [rt-users] Priority ?
> > > 
> > > 
> > > Hi,
> > > 
> > > How does Priority works ?
> > > What is it exactly ?
> > > 
> > > has it something to do with Due ?
> > > I have a created a queue with a due in 5 days.
> > > But wat can i do with priority ?
> > > 
> > > PS: Great application!!!
> > > 
> > > -Bas Toonk
> > > 
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com 
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com 
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > <lamont> I'm reasonably sure that at least two of the electric blue
> > kangeroos
> >          I saw were real.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Gur SOV jnagf gb znxr guvf fvt vyyrtny.
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room
listening 
to loud music wearing all black, I realize that that it is much less cool in
real life :)
			--Richard Tibbetts
	



From cdwarner at top2net.com  Wed Jul 11 17:33:17 2001
From: cdwarner at top2net.com (Chris Warner)
Date: Wed, 11 Jul 2001 14:33:17 -0700
Subject: [rt-users] Templates
Message-ID: <3B4CC61D.57AFCADB@top2net.com>

How do I transfer my templates form my old request tracker?

Thanks ahead
Chris




From rt-list at trevorsky.com  Wed Jul 11 17:37:14 2001
From: rt-list at trevorsky.com (Trevor Sky Garside)
Date: Wed, 11 Jul 2001 14:37:14 -0700
Subject: [rt-users] RT2: Users and Passwords
References: <007101c10988$b31f26d0$7e00020a@halcyon> <20010711120959.S1998@pallas.fsck.com>
Message-ID: <003d01c10a51$a68ea700$7e00020a@halcyon>

Ok, I tracked down these options. Perhaps a link could be added under the
"users" section to this page?  I would have expected to find this listed out
for each individual user, instead of under Global options.

Thanks.

Trevor Sky Garside
<trevor at trevorsky.com>


----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Trevor Sky Garside" <trevor at trevorsky.com>
Cc: <rt-users at lists.fsck.com>
Sent: Wednesday, July 11, 2001 9:09 AM
Subject: Re: [rt-users] RT2: Users and Passwords


> Grant the user 'ModifySelf'. Then they should be able to change their
password
> from "prefs" via the web ui.
>
>
> On Tue, Jul 10, 2001 at 02:38:46PM -0700, Trevor Sky Garside wrote:
> > How can I grant password change permissions to my users?  Presently, if
a
> > user wants to change their password, they have to ask me to do it.
> >
> > Thanks.
> >
> > Trevor Sky Garside
> > <trevor at trevorsky.com>
> >
> > PS -- Wonderful system...
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> This is scary.  I'm imagining tracerouting you and seeing links like
"Route
> 84" and "Route 9, Exit 14".  Obviously, this is illness induced.
> --Cana McCoy
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From lleuchter at germany.ea.com  Wed Jul 11 17:40:38 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 11 Jul 2001 23:40:38 +0200
Subject: AW: [rt-users] Templates
Message-ID: <E4695631972C4D428EE7D6C067498CEEA7C3@eager1.ger.ceo.ad.ea.com>

By hand ... Cut & paste the content of your RT template files and add the
text to the given general templates
in the Web UI of RT2.


-----Urspr?ngliche Nachricht-----
Von: Chris Warner [mailto:cdwarner at top2net.com] 
Gesendet: Mittwoch, 11. Juli 2001 23:33
An: rt-users at lists.fsck.com
Betreff: [rt-users] Templates


How do I transfer my templates form my old request tracker?

Thanks ahead
Chris


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Wed Jul 11 18:38:55 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 18:38:55 -0400
Subject: [rt-users] Templates
In-Reply-To: <E4695631972C4D428EE7D6C067498CEEA7C3@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Wed, Jul 11, 2001 at 11:40:38PM +0200
References: <E4695631972C4D428EE7D6C067498CEEA7C3@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010711183855.M1998@pallas.fsck.com>

You should also know that the template markup has changed. Currently,
the best docs are the existing templates.


On Wed, Jul 11, 2001 at 11:40:38PM +0200, Leuchter, Lars wrote:
> By hand ... Cut & paste the content of your RT template files and add the
> text to the given general templates
> in the Web UI of RT2.
> 
> 
> -----Urspr?ngliche Nachricht-----
> Von: Chris Warner [mailto:cdwarner at top2net.com] 
> Gesendet: Mittwoch, 11. Juli 2001 23:33
> An: rt-users at lists.fsck.com
> Betreff: [rt-users] Templates
> 
> 
> How do I transfer my templates form my old request tracker?
> 
> Thanks ahead
> Chris
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From jesse at fsck.com  Wed Jul 11 18:45:49 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 18:45:49 -0400
Subject: [rt-users] RT2: Users and Passwords
In-Reply-To: <003d01c10a51$a68ea700$7e00020a@halcyon>; from rt-list@trevorsky.com on Wed, Jul 11, 2001 at 02:37:14PM -0700
References: <007101c10988$b31f26d0$7e00020a@halcyon> <20010711120959.S1998@pallas.fsck.com> <003d01c10a51$a68ea700$7e00020a@halcyon>
Message-ID: <20010711184549.O1998@pallas.fsck.com>

Doing per-user acls, rather than per queue or globally is on the long-term
list.  If this is major issue for you, patches or sponsorship are appreciated.

        -j


On Wed, Jul 11, 2001 at 02:37:14PM -0700, Trevor Sky Garside wrote:
> Ok, I tracked down these options. Perhaps a link could be added under the
> "users" section to this page?  I would have expected to find this listed out
> for each individual user, instead of under Global options.
> 
> Thanks.
> 
> Trevor Sky Garside
> <trevor at trevorsky.com>
> 
> 
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Trevor Sky Garside" <trevor at trevorsky.com>
> Cc: <rt-users at lists.fsck.com>
> Sent: Wednesday, July 11, 2001 9:09 AM
> Subject: Re: [rt-users] RT2: Users and Passwords
> 
> 
> > Grant the user 'ModifySelf'. Then they should be able to change their
> password
> > from "prefs" via the web ui.
> >
> >
> > On Tue, Jul 10, 2001 at 02:38:46PM -0700, Trevor Sky Garside wrote:
> > > How can I grant password change permissions to my users?  Presently, if
> a
> > > user wants to change their password, they have to ask me to do it.
> > >
> > > Thanks.
> > >
> > > Trevor Sky Garside
> > > <trevor at trevorsky.com>
> > >
> > > PS -- Wonderful system...
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > This is scary.  I'm imagining tracerouting you and seeing links like
> "Route
> > 84" and "Route 9, Exit 14".  Obviously, this is illness induced.
> > --Cana McCoy
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org



From pmikal at ensenda.com  Wed Jul 11 19:11:30 2001
From: pmikal at ensenda.com (Philip Mikal)
Date: Wed, 11 Jul 2001 16:11:30 -0700
Subject: [rt-users] problem with mailgateway: can't find rt modules/config
Message-ID: <01a801c10a5e$d201c720$7364a8c0@ensendaqwhkloq>

Hello,

I'd appreciate anyone's help installing the mail gateway. When sending mail
to my general queue the following errors are present:

Use of uninitialized value in concatenation (.) or string at
/opt/rt2/lib/RT/Handle.pm line 20.
Use of uninitialized value in concatenation (.) or string at
/opt/rt2/lib/RT/Handle.pm line 20.
Name "RT::LoopsToRTOwner" used only once: possible typo at
/opt/rt2/bin/rt-mailgate line 135.
Name "RT::MailCommand" used only once: possible typo at
/opt/rt2/bin/rt-mailgate line 455.
Name "RT::StoreLoops" used only once: possible typo at
/opt/rt2/bin/rt-mailgate line 142.
Name "RT::MailParams" used only once: possible typo at
/opt/rt2/bin/rt-mailgate line 455.
Name "RT::CorrespondAddress" used only once: possible typo at
/opt/rt2/bin/rt-mailgate line 436.
Name "RT::ParseNewMessageForTicketCcs" used only once: possible typo at
/opt/rt2/bin/rt-mailgate line 180.
Can't locate /opt/rt2/config.pm at /opt/rt2/lib/RT/Interface/Email.pm line
84.
554 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"...
unknown mailer error 2

I hard coded the path to config in Email.pm and now I get similar warnings,
but a new error:

Can't locate object method "new" via package "RT::Handle" at
/opt/rt2/lib/RT.pm line 13.
554 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"...
unknown mailer error 1

Help!

-Philip





From damian at sentex.net  Wed Jul 11 15:27:54 2001
From: damian at sentex.net (Damian Gerow)
Date: Wed, 11 Jul 2001 15:27:54 -0400
Subject: [rt-users] Changing ticket status via e-mail
Message-ID: <IDEEIMNKDLEOBLPDPOEHCECFCEAA.damian@sentex.net>

I've seen this on the mailing list before, but the only thing I could find
in the archives applied to RT1 (%RT <command>).  How does one go about
changing ticket status over e-mail?  And are there any other options that
can be changed over e-mail?



From jesse at fsck.com  Wed Jul 11 19:32:57 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 11 Jul 2001 19:32:57 -0400
Subject: [rt-users] Changing ticket status via e-mail
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHCECFCEAA.damian@sentex.net>; from damian@sentex.net on Wed, Jul 11, 2001 at 03:27:54PM -0400
References: <IDEEIMNKDLEOBLPDPOEHCECFCEAA.damian@sentex.net>
Message-ID: <20010711193257.Q1998@pallas.fsck.com>

You might want to take a look at enhanced mailgate in
ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/


On Wed, Jul 11, 2001 at 03:27:54PM -0400, Damian Gerow wrote:
> I've seen this on the mailing list before, but the only thing I could find
> in the archives applied to RT1 (%RT <command>).  How does one go about
> changing ticket status over e-mail?  And are there any other options that
> can be changed over e-mail?
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Thu Jul 12 01:24:33 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 12 Jul 2001 01:24:33 -0400
Subject: [rt-users] {$Transaction->OldValue}
In-Reply-To: <01071111150204.00230@bas>; from B.Toonk@zx.nl on Wed, Jul 11, 2001 at 11:15:02AM +0200
References: <01071110272402.00230@bas> <01071110480503.00230@bas> <3B4C17C2.B3343BE6@rubberplant.freeserve.co.uk> <01071111150204.00230@bas>
Message-ID: <20010712012433.J1998@pallas.fsck.com>

this is now in pub/rt/contrib/2.0/OwnerChange on ftp.fsck.com;


On Wed, Jul 11, 2001 at 11:15:02AM +0200, Bas Toonk wrote:
> Oke here it is!
> 
> Bas Toonk!
> 
> On Wednesday 11 July 2001 11:09, you wrote:
> > Bas Toonk wrote:
> > > Ofcource.
> > >
> > > Tell me were i can send it to.
> >
> > email to my address, and if its not long to the list (or post a URL to
> > the list of where it can be found)?
> >
> > > But doe you have an answer to my question ?
> >
> > Sorry No!
> >
> > > Bas!
> 
> -- 
> Mvg. Bas Toonk
> Kennisnet Beheer



From tim.atkinson at itouch.com.au  Thu Jul 12 03:13:31 2001
From: tim.atkinson at itouch.com.au (Tim Atkinson)
Date: Thu, 12 Jul 2001 17:13:31 +1000
Subject: [rt-users] mysql.pm problem
Message-ID: <002401c10aa2$2857b1a0$d30da8c0@prv.au.itouchnet.net>

Hi.

I am seeing the following errors in the httpd error log:

Had to create DBD::mysql::db::imp_data_size unexpectedly at
/usr/lib/perl5/site_perl/5.005/i386-linux/DBI.pm line 703.

[Thu Jul 12 16:55:56 2001] [error] Undefined subroutine &DBD::mysql::db::_login
called at /usr/lib/perl5/site_perl/5.005/i386-linux/DBD/mysql.pm line 124.

When viewed in a browser, the first error gives a "document contains no data"
error and the second gives a 500 "internal server error".

I have done a "make test" for the module and it connects without a problem.
Also, I have tried to connect to the db as rt_user and can do so without a
problem.

The lines in my httpd.conf are as follows:

PerlModule Apache::DBI
PerlRequire /usr/local/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason

Anyone got an idea what may be causing this?

Thanks.





From lleuchter at germany.ea.com  Thu Jul 12 03:25:46 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Thu, 12 Jul 2001 09:25:46 +0200
Subject: AW: [rt-users] Trouble with mysql
Message-ID: <E4695631972C4D428EE7D6C067498CEE6A9D@eager1.ger.ceo.ad.ea.com>

ensure to have perl module Apache::DBI installed.
you can download this from CPAN using the command
 
cpan> install Apache::DBI
 
Lars

-----Urspr?ngliche Nachricht-----
Von: Steven Coutts [mailto:work at stevencoutts.org.uk] 
Gesendet: Donnerstag, 12. Juli 2001 09:10
An: Leuchter, Lars; rt-users at lists.fsck.com
Betreff: Re: [rt-users] Trouble with mysql


That was the problem, now I have done the 'make install' and installed
everything. Editied my httpd.conf but I get an error running the config test
-:
 
/usr/local/apache-1.3.20/bin/apachectl configtest
Syntax error on line 991 of /usr/local/apache-1.3.20/conf/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains:
/usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
/usr/local/apache-1.3.20/ /usr/local/apache-1.3.20/lib/perl) at (eval 4)
line 3.

but DBI.pm is in the '/usr/lib/perl5/site_perl/5.005/i386-linux' path
 
Any ideas??
 
Cheers

----- Original Message ----- 
From: Leuchter, Lars <mailto:lleuchter at germany.ea.com>  
To: Steven Coutts <mailto:work at stevencoutts.org.uk>  ;
rt-users at lists.fsck.com <mailto:rt-users at lists.fsck.com>  
Sent: Wednesday, July 11, 2001 5:12 PM
Subject: AW: [rt-users] Trouble with mysql

Make sure you create a mysql user "rt_user" with a given password and add
this password to your /tmp/rt/Makefile, there?s an entry to define
the password.
 
Lars

-----Urspr?ngliche Nachricht-----
Von: Steven Coutts [mailto:work at stevencoutts.org.uk] 
Gesendet: Mittwoch, 11. Juli 2001 11:10
An: rt-users at lists.fsck.com <mailto:rt-users at lists.fsck.com> 
Betreff: [rt-users] Trouble with mysql


Having trouble installing request tracker, got all dependancies working but
when  i try make install i hit the following -:
 
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
'rt_user at localhost' <mailto:'rt_user at localhost'>  (Using password: YES) at
tools/initdb line 138
Access denied for user: 'rt_user at localhost' <mailto:'rt_user at localhost'>
(Using password: YES) at tools/initdb line 138, <STDIN> chunk 1.
make: *** [initdb.rtuser] Error 255

 
 
Any ideas??
 
--
God Put 24 Hours In A Day, Becks Put 24 Beers In A 
Case........................
 
Coincidence Or What?

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From work at stevencoutts.org.uk  Thu Jul 12 03:09:37 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Thu, 12 Jul 2001 08:09:37 +0100
Subject: [rt-users] Trouble with mysql
References: <E4695631972C4D428EE7D6C067498CEEA7A6@eager1.ger.ceo.ad.ea.com>
Message-ID: <001c01c10aa1$9e27b7a0$96c809c0@europa.lan>

NachrichtThat was the problem, now I have done the 'make install' and installed everything. Editied my httpd.conf but I get an error running the config test -:

/usr/local/apache-1.3.20/bin/apachectl configtest
Syntax error on line 991 of /usr/local/apache-1.3.20/conf/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 . /usr/local/apache-1.3.20/ /usr/local/apache-1.3.20/lib/perl) at (eval 4) line 3.

but DBI.pm is in the '/usr/lib/perl5/site_perl/5.005/i386-linux' path

Any ideas??

Cheers
  ----- Original Message ----- 
  From: Leuchter, Lars 
  To: Steven Coutts ; rt-users at lists.fsck.com 
  Sent: Wednesday, July 11, 2001 5:12 PM
  Subject: AW: [rt-users] Trouble with mysql


  Make sure you create a mysql user "rt_user" with a given password and add this password to your /tmp/rt/Makefile, there?s an entry to define
  the password.

  Lars
    -----Urspr?ngliche Nachricht-----
    Von: Steven Coutts [mailto:work at stevencoutts.org.uk] 
    Gesendet: Mittwoch, 11. Juli 2001 11:10
    An: rt-users at lists.fsck.com
    Betreff: [rt-users] Trouble with mysql


    Having trouble installing request tracker, got all dependancies working but when  i try make install i hit the following -:

    Now populating database schema.
    Enter the mysql password for rt_user:
    Creating database schema.
    DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user: 'rt_user at localhost' (Using password: YES) at tools/initdb line 138
    Access denied for user: 'rt_user at localhost' (Using password: YES) at tools/initdb line 138, <STDIN> chunk 1.
    make: *** [initdb.rtuser] Error 255



    Any ideas??

    --
    God Put 24 Hours In A Day, Becks Put 24 Beers In A 
    Case........................

    Coincidence Or What?
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From work at stevencoutts.org.uk  Thu Jul 12 04:36:30 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Thu, 12 Jul 2001 09:36:30 +0100
Subject: [rt-users] Installed!
Message-ID: <014401c10aad$c1649920$96c809c0@europa.lan>

I have RT installed, now what, can't find any decent documentation on how to
use it?

How do I set up a help email address?

--
God Put 24 Hours In A Day, Becks Put 24 Beers In A
Case........................

Coincidence Or What?




From work at stevencoutts.org.uk  Thu Jul 12 04:57:46 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Thu, 12 Jul 2001 09:57:46 +0100
Subject: [rt-users] Mail error
Message-ID: <016b01c10ab0$b9604320$96c809c0@europa.lan>

Jul 12 09:50:31 www sendmail[3688]: JAA03688: from=<root at www.emc-ltd.co.uk>,
size=257, class=0, pri=30257, nrcpts=1,
msgid=<Pine.LNX.4.21.0107120950230.3686-100000 at www.emc-ltd.co.uk>,
proto=ESMTP, relay=root at localhost
Jul 12 09:50:31 www sendmail[3689]: JAA03688:
to="|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond",
delay=00:00:00, xdelay=00:00:00, mailer=prog, stat=Service unavailable
Jul 12 09:50:31 www sendmail[3689]: JAA03688: JAA03689: DSN: Service
unavailable


Any ideas why?






From Riyaad at nha.co.za  Thu Jul 12 05:51:42 2001
From: Riyaad at nha.co.za (Riyaad Miller)
Date: Thu, 12 Jul 2001 11:51:42 +0200
Subject: [rt-users] [rt-user] RT2 Installation problem
Message-ID: <FD2EC577E876CA418D08460A64646FBDCDD8FB@titan.nha.co.za>

Hi all 

After all deps have been satified, I'm getting the following errors when
doing 'make install'

mkdir -p /opt/rt2/bin
mkdir -p /opt/rt2/WebRT/data
mkdir -p /opt/rt2/WebRT/sessiondata
mkdir -p /opt/rt2/etc
mkdir -p /opt/rt2/lib
mkdir -p /opt/rt2/WebRT/html
mkdir -p /opt/rt2/local/WebRT/html
/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'root' 'rt2' create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql '/opt/rt2/etc/acl.mysql'
/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
                        s'!!DB_HOST!!'localhost'g;\
                        s'!!DB_RT_PASS!!'rt_pass'g;\
                        s'!!DB_RT_HOST!!'localhost'g;\
                        s'!!DB_RT_USER!!'rt_user'g;\
                        s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.mysql
bin/initacls.mysql '/usr' 'localhost' 'root' '' 'rt2'
'/opt/rt2/etc/acl.mysql'
Enter the mysql administrator's database password to create a new user for
RT
Enter password:
Enter the mysql administrator's database password to nondestructively reload
the
 database
Enter password:
/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'rt_user' 'rt2'
insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
schema sucessfully inserted
[ -f /opt/rt2/etc/config.pm ] && mv /opt/rt2/etc/config.pm
/opt/rt2/etc/config.p
m.old && \
 chmod 000 /opt/rt2/etc/config.pm.old
cp -rp ./etc/config.pm /opt/rt2/etc/config.pm
/usr/bin/perl -p -i -e "\
s'!!DB_TYPE!!'mysql'g;\
s'!!DB_HOST!!'localhost'g;\
s'!!DB_RT_PASS!!'rt_pass'g;\
s'!!DB_RT_USER!!'rt_user'g;\
s'!!DB_DATABASE!!'rt2'g;\
s'!!MASON_HTML_PATH!!'/opt/rt2/WebRT/html'g;\
s'!!MASON_LOCAL_HTML_PATH!!'/opt/rt2/local/WebRT/html'g;\
s'!!MASON_SESSION_PATH!!'/opt/rt2/WebRT/sessiondata'g;\
s'!!MASON_DATA_PATH!!'/opt/rt2/WebRT/data'g;\
s'!!RT_LOG_PATH!!'/tmp'g;\
s'!!RT_VERSION!!'2.0.1-test3'g;\
" /opt/rt2/etc/config.pm
[ -d /opt/rt2/lib ] || mkdir /opt/rt2/lib
chown -R root /opt/rt2/lib
chgrp -R bin /opt/rt2/lib
chmod -R 0755 /opt/rt2/lib
( cd ./lib; \
  /usr/bin/perl Makefile.PL INSTALLSITELIB=/opt/rt2/lib \
                      INSTALLSITEMAN1DIR=/opt/rt2/man/man1 \
                      INSTALLSITEMAN3DIR=/opt/rt2/man/man3 \
    && make \
    && make test \
    && /usr/bin/perl -p -i -e " s'!!RT_VERSION!!'2.0.1-test3'g;"
blib/lib/RT.pm
;\
    make install \
)
Warning: prerequisite DBIx::SearchBuilder 0.4 not found at
/usr/lib/perl5/5.6.0/
ExtUtils/MakeMaker.pm line 349.
'INSTALLSITEMAN1DIR' is not a known MakeMaker parameter name.
'INSTALLSITEMAN3DIR' is not a known MakeMaker parameter name.
Could not open 'RT.pm': No such file or directory at (eval 47) line 6.
make[1]: Entering directory `/tmp/rt/lib'
make[1]: *** No rule to make target `install'.  Stop.
make[1]: Leaving directory `/tmp/rt/lib'
make: *** [libs-install] Error 2

Do note the listing of my /opt/rt2/ directory....

[root at linux rt]# ls -l /opt/rt2/
total 5
drwxr-xr-x    2 root     root         1024 Jul 11 14:53 bin
drwxr-xr-x    2 root     root         1024 Jul 12 11:16 etc
drwxr-xr-x    2 root     bin          1024 Jul 11 14:53 lib
drwxr-xr-x    3 root     root         1024 Jul 11 14:53 local
drwxr-xr-x    5 root     root         1024 Jul 11 14:53 WebRT

Could any one please explain exactly why on earth it looking for this
directory and how to get around it?

Thanks 
Regards Riyaad.



From lao_nightwolf at hotmail.com  Thu Jul 12 10:06:34 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Thu, 12 Jul 2001 10:06:34 
Subject: [rt-users] RT-2.0.0: webui problem / mysql problem
Message-ID: <F190dFnbK04QBh0TzlY000067da@hotmail.com>

Hello

When I request the webpage of RT I get an internal server error.
If I look at the apache error_log I can see following error:

DBI->connect(dbname=rt2;host=localhost) failed: Can't connect to local MySQL 
server through socket '/tmp/mysql.sock' (111) at 
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 118
[Thu Jul 12 05:26:46 2001] [error] Connect Failed Can't connect to local 
MySQL server through socket '/tmp/mysql.sock' (111)
at /etc/httpd/htdocs/rt2/lib/RT.pm line 14

The mysql server is running, because I'm currently using it for RT 1.0.3 who 
is running on the same server.

Can someone help me with this? I'm getting pretty desperate ...

Thank you very much in advance!

lao

>
>Hello,
>
>I now see in my error_log of apache following output:
>
>[Fri Jul  6 02:55:47 2001] [error] Connect Failed Can't connect to local 
>MySQL server through socket '/tmp/mysql.sock' (111)
>  at /etc/httpd/htdocs/rt2/lib/RT.pm line 14
>
>I'm using RH 7.0 with mysql 3.34
>This is my apache start string:
>
>[Fri Jul  6 03:12:22 2001] [notice] Apache/1.3.20 (Unix) PHP/4.0.5 
>mod_perl/1.25_01-dev mod_ssl/2.8.4 OpenSSL/0.9.5a configured -- resuming 
>normal operations
>
>I hope you can help me further because I'm blocked..
>
>Thanks!
>lao
>
>
>
>----- Original Message -----
>From: Vivek Khera
>Sent: Thursday, July 05, 2001 4:42 PM
>To: rt-users at lists.fsck.com
>Subject: Re: [rt-users] RT-2.0.0: webui problem
>
>
> >>>>> "ln" == lao nightwolf <lao_nightwolf at hotmail.com> writes:
>
>ln> this is what my log says.. I don't get any further with it, though with 
>my knowledge..
>ln> thanks for helping me!
>
>ln> [Thu Jul  5 10:01:08 2001] [error] Undefined subroutine 
>&HTML::Mason::handler called.
>
>
>You need to ensure that HTML::Mason is loaded into your server.
>Either you must do a "PerlModule HTML::Mason" or require it via some
>other module that gets loaded by mod_perl.
>
>When you start your server, does it display any error messages or
>write any error messages to the logs?
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users<br clear=all><hr>Get Your 
>Private, Free E-mail from MSN Hotmail at <a 
>href="http://www.hotmail.com">http://www.hotmail.com</a>.<br></p>

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.




From teo.dehesselle at uts.edu.au  Thu Jul 12 06:11:28 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Thu, 12 Jul 2001 20:11:28 +1000
Subject: [rt-users] Mail error
References: <016b01c10ab0$b9604320$96c809c0@europa.lan>
Message-ID: <3B4D77D0.1FE0F000@uts.edu.au>

Steven Coutts wrote:

> to="|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond",
> delay=00:00:00, xdelay=00:00:00, mailer=prog, stat=Service unavailable
> Jul 12 09:50:31 www sendmail[3689]: JAA03688: JAA03689: DSN: Service
> unavailable
> 
> Any ideas why?

Because rt either hasn't been installed properly, or perhaps you haven't
created a queue yet. Go RTFM. (start with the README file)


-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From Jean-Eric.Cuendet at linkvest.com  Thu Jul 12 06:13:53 2001
From: Jean-Eric.Cuendet at linkvest.com (Jean-Eric Cuendet)
Date: Thu, 12 Jul 2001 12:13:53 +0200
Subject: [rt-users] Problem using mailgate
Message-ID: <B45465FD9C23D21193E90000F8D0F3DF404FCF@mailsrv.linkvest.com>


Hi,
I installed RT2.0 without any problem (except all the dependencies...
:-) ).

Now I try to use mailgate to create new tickets by email.
I have installed sendmail on my Linux box and sending mail to local
users work fine.
If I put an alias:
rt: jec
Mail is delivered as expected to user "jec"

But if I have an alias:
rt:             "|/opt/rt2/bin/rt-mailgate --queue general --action
correspond" 
An error is returned. The mail is attached. The PATH
"/opt/rt2/bin/rt-mailgate" is correct.

Must I modify sendmail.cf to let it accept running script when receiving
mails?
Thanks for any help
-jec

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Jean-Eric Cuendet
Linkvest SA
Av des Baumettes 19, 1020 Renens Switzerland
Tel +41 21 632 9043  Fax +41 21 632 9090
http://www.linkvest.com  E-mail: jean-eric.cuendet at linkvest.com
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 


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From work at stevencoutts.org.uk  Thu Jul 12 06:17:31 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Thu, 12 Jul 2001 11:17:31 +0100
Subject: [rt-users] Mail error
References: <016b01c10ab0$b9604320$96c809c0@europa.lan> <3B4D77D0.1FE0F000@uts.edu.au>
Message-ID: <01b001c10abb$ded5cc00$96c809c0@europa.lan>

rt is installed properly, this is the only thing that is not working. There
is a queue called general.

And i have read the README (what there is on mailgate anyway)


----- Original Message -----
From: Teo de Hesselle <teo.dehesselle at uts.edu.au>
To: Steven Coutts <work at stevencoutts.org.uk>; <rt-users at lists.fsck.com>
Sent: Thursday, July 12, 2001 11:11 AM
Subject: Re: [rt-users] Mail error


Steven Coutts wrote:

> to="|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond",
> delay=00:00:00, xdelay=00:00:00, mailer=prog, stat=Service unavailable
> Jul 12 09:50:31 www sendmail[3689]: JAA03688: JAA03689: DSN: Service
> unavailable
>
> Any ideas why?

Because rt either hasn't been installed properly, or perhaps you haven't
created a queue yet. Go RTFM. (start with the README file)







From teo.dehesselle at uts.edu.au  Thu Jul 12 06:20:42 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Thu, 12 Jul 2001 20:20:42 +1000
Subject: [rt-users] Mail error
References: <016b01c10ab0$b9604320$96c809c0@europa.lan> <3B4D77D0.1FE0F000@uts.edu.au> <01b001c10abb$ded5cc00$96c809c0@europa.lan>
Message-ID: <3B4D79FA.15447728@uts.edu.au>

Steven Coutts wrote:
> 
> rt is installed properly, this is the only thing that is not working. There
> is a queue called general.
> 

Do the other commandline tools work ?


-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From lao_nightwolf at hotmail.com  Thu Jul 12 10:51:07 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Thu, 12 Jul 2001 10:51:07 
Subject: [rt-users] [rt-user] RT2 Installation problem
Message-ID: <F35NQptgFrYILoygXLs000080b5@hotmail.com>


Hello,

Make sure you've installed the DBIx::SearchBuilder 0.4 or up module.

This will make your installation succesfull.

>
>Hi all
>
>After all deps have been satified, I'm getting the following errors when
>doing 'make install'
>
>mkdir -p /opt/rt2/bin
>mkdir -p /opt/rt2/WebRT/data
>mkdir -p /opt/rt2/WebRT/sessiondata
>mkdir -p /opt/rt2/etc
>mkdir -p /opt/rt2/lib
>mkdir -p /opt/rt2/WebRT/html
>mkdir -p /opt/rt2/local/WebRT/html
>/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'root' 'rt2' create
>Now creating a database for RT.
>Enter the mysql password for root:
>Creating mysql database rt2.
>cp etc/acl.mysql '/opt/rt2/etc/acl.mysql'
>/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
>                         s'!!DB_HOST!!'localhost'g;\
>                         s'!!DB_RT_PASS!!'rt_pass'g;\
>                         s'!!DB_RT_HOST!!'localhost'g;\
>                         s'!!DB_RT_USER!!'rt_user'g;\
>                         s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.mysql
>bin/initacls.mysql '/usr' 'localhost' 'root' '' 'rt2'
>'/opt/rt2/etc/acl.mysql'
>Enter the mysql administrator's database password to create a new user for
>RT
>Enter password:
>Enter the mysql administrator's database password to nondestructively 
>reload
>the
>  database
>Enter password:
>/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'rt_user' 'rt2'
>insert
>Now populating database schema.
>Enter the mysql password for rt_user:
>Creating database schema.
>schema sucessfully inserted
>[ -f /opt/rt2/etc/config.pm ] && mv /opt/rt2/etc/config.pm
>/opt/rt2/etc/config.p
>m.old && \
>  chmod 000 /opt/rt2/etc/config.pm.old
>cp -rp ./etc/config.pm /opt/rt2/etc/config.pm
>/usr/bin/perl -p -i -e "\
>s'!!DB_TYPE!!'mysql'g;\
>s'!!DB_HOST!!'localhost'g;\
>s'!!DB_RT_PASS!!'rt_pass'g;\
>s'!!DB_RT_USER!!'rt_user'g;\
>s'!!DB_DATABASE!!'rt2'g;\
>s'!!MASON_HTML_PATH!!'/opt/rt2/WebRT/html'g;\
>s'!!MASON_LOCAL_HTML_PATH!!'/opt/rt2/local/WebRT/html'g;\
>s'!!MASON_SESSION_PATH!!'/opt/rt2/WebRT/sessiondata'g;\
>s'!!MASON_DATA_PATH!!'/opt/rt2/WebRT/data'g;\
>s'!!RT_LOG_PATH!!'/tmp'g;\
>s'!!RT_VERSION!!'2.0.1-test3'g;\
>" /opt/rt2/etc/config.pm
>[ -d /opt/rt2/lib ] || mkdir /opt/rt2/lib
>chown -R root /opt/rt2/lib
>chgrp -R bin /opt/rt2/lib
>chmod -R 0755 /opt/rt2/lib
>( cd ./lib; \
>   /usr/bin/perl Makefile.PL INSTALLSITELIB=/opt/rt2/lib \
>                       INSTALLSITEMAN1DIR=/opt/rt2/man/man1 \
>                       INSTALLSITEMAN3DIR=/opt/rt2/man/man3 \
>     && make \
>     && make test \
>     && /usr/bin/perl -p -i -e " s'!!RT_VERSION!!'2.0.1-test3'g;"
>blib/lib/RT.pm
>;\
>     make install \
>)
>Warning: prerequisite DBIx::SearchBuilder 0.4 not found at
>/usr/lib/perl5/5.6.0/
>ExtUtils/MakeMaker.pm line 349.
>'INSTALLSITEMAN1DIR' is not a known MakeMaker parameter name.
>'INSTALLSITEMAN3DIR' is not a known MakeMaker parameter name.
>Could not open 'RT.pm': No such file or directory at (eval 47) line 6.
>make[1]: Entering directory `/tmp/rt/lib'
>make[1]: *** No rule to make target `install'.  Stop.
>make[1]: Leaving directory `/tmp/rt/lib'
>make: *** [libs-install] Error 2
>
>Do note the listing of my /opt/rt2/ directory....
>
>[root at linux rt]# ls -l /opt/rt2/
>total 5
>drwxr-xr-x    2 root     root         1024 Jul 11 14:53 bin
>drwxr-xr-x    2 root     root         1024 Jul 12 11:16 etc
>drwxr-xr-x    2 root     bin          1024 Jul 11 14:53 lib
>drwxr-xr-x    3 root     root         1024 Jul 11 14:53 local
>drwxr-xr-x    5 root     root         1024 Jul 11 14:53 WebRT
>
>Could any one please explain exactly why on earth it looking for this
>directory and how to get around it?
>
>Thanks
>Regards Riyaad.
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.




From tim.atkinson at itouch.com.au  Thu Jul 12 08:40:12 2001
From: tim.atkinson at itouch.com.au (Tim Atkinson)
Date: Thu, 12 Jul 2001 22:40:12 +1000
Subject: [rt-users] mysql.pm problem
References: <002401c10aa2$2857b1a0$d30da8c0@prv.au.itouchnet.net> <20010712034950.S1998@pallas.fsck.com>
Message-ID: <009901c10acf$cb588a50$020da8c0@wintermute>

Sorry... I knew I'd forget some info.

DBD-mysql-2.0902
apache-1.3.20 (dso mode)
mod_perl-1.25.01 (dso)
mysql-3.23.39 (compiled from src)
perl 5.005
redhat 6.2 (2.2.19)

Any help would be greatly appreciated.

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Tim Atkinson" <tim.atkinson at itouch.com.au>
Sent: Thursday, July 12, 2001 5:49 PM
Subject: Re: [rt-users] mysql.pm problem


> what version of DBD::mysql have you installed?
>
>
> On Thu, Jul 12, 2001 at 05:13:31PM +1000, Tim Atkinson wrote:
> > Hi.
> >
> > I am seeing the following errors in the httpd error log:
> >
> > Had to create DBD::mysql::db::imp_data_size unexpectedly at
> > /usr/lib/perl5/site_perl/5.005/i386-linux/DBI.pm line 703.
> >
> > [Thu Jul 12 16:55:56 2001] [error] Undefined subroutine
&DBD::mysql::db::_login
> > called at /usr/lib/perl5/site_perl/5.005/i386-linux/DBD/mysql.pm line 124.
> >
> > When viewed in a browser, the first error gives a "document contains no
data"
> > error and the second gives a 500 "internal server error".
> >
> > I have done a "make test" for the module and it connects without a problem.
> > Also, I have tried to connect to the db as rt_user and can do so without a
> > problem.
> >
> > The lines in my httpd.conf are as follows:
> >
> > PerlModule Apache::DBI
> > PerlRequire /usr/local/rt2/bin/webmux.pl
> > SetHandler perl-script
> > PerlHandler RT::Mason
> >
> > Anyone got an idea what may be causing this?
> >
> > Thanks.
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> "If IBM _wanted_ to make clones, we could make them cheaper and faster than
> anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.
>
>
>





From Jean-Eric.Cuendet at linkvest.com  Thu Jul 12 08:49:23 2001
From: Jean-Eric.Cuendet at linkvest.com (Jean-Eric Cuendet)
Date: Thu, 12 Jul 2001 14:49:23 +0200
Subject: [rt-users] Problem using mailgate
Message-ID: <B45465FD9C23D21193E90000F8D0F3DF0178FBE0@mailsrv.linkvest.com>

Thanks for the tip! I works now.
It would be cool to have a reference to it in the installation help
file.

The problem is that sendmail can use a wrapper called smrsh (SendMail
Restricted Shell) to enhance security through script based aliases (like
rt-mailgate).
To let sendmail run rt-mailgate, you must symlink the executable in the
/etc/smrsh (on RH7.1 at least).
A command like:
ln -sf /opt/rt2/bin/rt-mailgate /etc/smrsh/
would do the trick.

Thanks for the help.
-jec

> -----Original Message-----
> From: Steven Coutts [mailto:work at stevencoutts.org.uk] 
> Sent: jeudi, 12. juillet 2001 14:32
> To: Jean-Eric Cuendet
> Subject: Re: [rt-users] Problem using mailgate
> 
> 
> Have a look at http://www.sendmail.org/faq/section3.html#3.34
> 
> Worked for me, now getting different error though!
> 
> 
> ----- Original Message ----- 
> From: Jean-Eric Cuendet <Jean-Eric.Cuendet at linkvest.com>
> To: <rt-users at fsck.com>
> Sent: Thursday, July 12, 2001 11:13 AM
> Subject: [rt-users] Problem using mailgate
> 
> 
> 
> Hi,
> I installed RT2.0 without any problem (except all the dependencies...
> :-) ).
> 
> Now I try to use mailgate to create new tickets by email.
> I have installed sendmail on my Linux box and sending mail to 
> local users work fine. If I put an alias:
> rt: jec
> Mail is delivered as expected to user "jec"
> 
> But if I have an alias:
> rt:             "|/opt/rt2/bin/rt-mailgate --queue general --action
> correspond" 
> An error is returned. The mail is attached. The PATH 
> "/opt/rt2/bin/rt-mailgate" is correct.
> 
> Must I modify sendmail.cf to let it accept running script 
> when receiving mails? Thanks for any help -jec
> 
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> Jean-Eric Cuendet
> Linkvest SA
> Av des Baumettes 19, 1020 Renens Switzerland
> Tel +41 21 632 9043  Fax +41 21 632 9090 
> http://www.linkvest.com  E-mail: 
> jean-eric.cuendet at linkvest.com _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> _ _ _ _ _ _ _ _ _ _ _ 
> 
> 
> 
> 
> 



From Jean-Eric.Cuendet at linkvest.com  Thu Jul 12 08:56:05 2001
From: Jean-Eric.Cuendet at linkvest.com (Jean-Eric Cuendet)
Date: Thu, 12 Jul 2001 14:56:05 +0200
Subject: [rt-users] Users not visible
Message-ID: <B45465FD9C23D21193E90000F8D0F3DF0178FBE1@mailsrv.linkvest.com>

Hi,
Login with root, then go in Configuration->Users, I can "create new
user" and see users "root" only. 
Where are my 3 other users?
It says that if y user is not seen, I can search for him with search
tool. It works, but I want to see my users there! How?
And when I go in "add members in group", I can only see "root" user.

Any idea?
Thanks
-jec

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Jean-Eric Cuendet
Linkvest SA
Av des Baumettes 19, 1020 Renens Switzerland
Tel +41 21 632 9043  Fax +41 21 632 9090
http://www.linkvest.com  E-mail: jean-eric.cuendet at linkvest.com
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 





From work at stevencoutts.org.uk  Thu Jul 12 09:35:53 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Thu, 12 Jul 2001 14:35:53 +0100
Subject: [rt-users] mailgate problem no. 3
Message-ID: <029a01c10ad7$94bc4f60$96c809c0@europa.lan>

    ok sorted other problem

Now im getting -:

"|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"...
Connecting to prog...
mailer prog died with signal 6
"|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"...
Deferred


Any ideas on this one?

--
God Put 24 Hours In A Day, Becks Put 24 Beers In A
Case........................

Coincidence Or What?




From Jean-Eric.Cuendet at linkvest.com  Thu Jul 12 10:40:03 2001
From: Jean-Eric.Cuendet at linkvest.com (Jean-Eric Cuendet)
Date: Thu, 12 Jul 2001 16:40:03 +0200
Subject: [rt-users] Problem with creation of tickets in queues
Message-ID: <B45465FD9C23D21193E90000F8D0F3DF0178FBE6@mailsrv.linkvest.com>

Hi,
I have a user : jec
I can't create any ticket in any queue until I add SuperUser privileges
to him!
Is it normal?
For root, I have all the queues in the queue dropbox but with jec, I
have no queue in the queue dropbox. Normal?

Thanks
-jec

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Jean-Eric Cuendet
Linkvest SA
Av des Baumettes 19, 1020 Renens Switzerland
Tel +41 21 632 9043  Fax +41 21 632 9090
http://www.linkvest.com  E-mail: jean-eric.cuendet at linkvest.com
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 





From jesse at fsck.com  Thu Jul 12 10:54:25 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 12 Jul 2001 10:54:25 -0400
Subject: [rt-users] mysql.pm problem
In-Reply-To: <009901c10acf$cb588a50$020da8c0@wintermute>; from tim.atkinson@itouch.com.au on Thu, Jul 12, 2001 at 10:40:12PM +1000
References: <002401c10aa2$2857b1a0$d30da8c0@prv.au.itouchnet.net> <20010712034950.S1998@pallas.fsck.com> <009901c10acf$cb588a50$020da8c0@wintermute>
Message-ID: <20010712105425.U1998@pallas.fsck.com>

You're running the "beta" DBD::mysql.  If I were you, I'd downgrade
to Msql-Mysql-Modules.



On Thu, Jul 12, 2001 at 10:40:12PM +1000, Tim Atkinson wrote:
> Sorry... I knew I'd forget some info.
> 
> DBD-mysql-2.0902
> apache-1.3.20 (dso mode)
> mod_perl-1.25.01 (dso)
> mysql-3.23.39 (compiled from src)
> perl 5.005
> redhat 6.2 (2.2.19)
> 
> Any help would be greatly appreciated.
> 
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Tim Atkinson" <tim.atkinson at itouch.com.au>
> Sent: Thursday, July 12, 2001 5:49 PM
> Subject: Re: [rt-users] mysql.pm problem
> 
> 
> > what version of DBD::mysql have you installed?
> >
> >
> > On Thu, Jul 12, 2001 at 05:13:31PM +1000, Tim Atkinson wrote:
> > > Hi.
> > >
> > > I am seeing the following errors in the httpd error log:
> > >
> > > Had to create DBD::mysql::db::imp_data_size unexpectedly at
> > > /usr/lib/perl5/site_perl/5.005/i386-linux/DBI.pm line 703.
> > >
> > > [Thu Jul 12 16:55:56 2001] [error] Undefined subroutine
> &DBD::mysql::db::_login
> > > called at /usr/lib/perl5/site_perl/5.005/i386-linux/DBD/mysql.pm line 124.
> > >
> > > When viewed in a browser, the first error gives a "document contains no
> data"
> > > error and the second gives a 500 "internal server error".
> > >
> > > I have done a "make test" for the module and it connects without a problem.
> > > Also, I have tried to connect to the db as rt_user and can do so without a
> > > problem.
> > >
> > > The lines in my httpd.conf are as follows:
> > >
> > > PerlModule Apache::DBI
> > > PerlRequire /usr/local/rt2/bin/webmux.pl
> > > SetHandler perl-script
> > > PerlHandler RT::Mason
> > >
> > > Anyone got an idea what may be causing this?
> > >
> > > Thanks.
> > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > "If IBM _wanted_ to make clones, we could make them cheaper and faster than
> > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.
> >
> >
> >
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From jesse at fsck.com  Thu Jul 12 10:59:15 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 12 Jul 2001 10:59:15 -0400
Subject: [rt-users] mailgate problem no. 3
In-Reply-To: <029a01c10ad7$94bc4f60$96c809c0@europa.lan>; from work@stevencoutts.org.uk on Thu, Jul 12, 2001 at 02:35:53PM +0100
References: <029a01c10ad7$94bc4f60$96c809c0@europa.lan>
Message-ID: <20010712105915.W1998@pallas.fsck.com>

What happnes if you run the mailgate by hand? Is there anythign in the 
debug logs?


On Thu, Jul 12, 2001 at 02:35:53PM +0100, Steven Coutts wrote:
>     ok sorted other problem
> 
> Now im getting -:
> 
> "|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"...
> Connecting to prog...
> mailer prog died with signal 6
> "|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"...
> Deferred
> 
> 
> Any ideas on this one?
> 
> --
> God Put 24 Hours In A Day, Becks Put 24 Beers In A
> Case........................
> 
> Coincidence Or What?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.



From rmceoin at pe.com  Thu Jul 12 14:07:08 2001
From: rmceoin at pe.com (Randy McEoin)
Date: Thu, 12 Jul 2001 11:07:08 -0700
Subject: [rt-users] Re: watcher not receiving mail...
Message-ID: <3B4DE74C.9000303@pe.com>

Could you clarify what you mean by "enable scrips" ?

>You need to enable scrips to send mail to ticket and queue watchers
>and then sign up the relevant users as watchers.  The fact that they
>have the right to watch things doesn't mean that they _are_ watching
>them.


>On Wed, Jul 11, 2001 at 04:28:32PM +0200, Bernd Schmidt wrote:
>>/ Hello,
/>>/ 
/>/> After i`ve setup up rt2 i tried a lot of features, but i
/>/>> cannot enable the sending to the watchers. Below you can
/>/> find the log, it says  "No reciepients found...". Where does
/>/> rt2 look for them? My rt2-crew have the right to "watch" and
/>/> they have mail-adresses in the user-definitions.
/>/> 
/>/> Greetings,
/>/> Bernd
/>/> 
/>/> 
/>/> ---snip/logfile
/>/ /





From cgilmore at tivoli.com  Thu Jul 12 15:40:53 2001
From: cgilmore at tivoli.com (Christian Gilmore)
Date: Thu, 12 Jul 2001 14:40:53 -0500
Subject: [rt-users] External Authentication Patch Set
In-Reply-To: <007701c10a14$01db2f90$69285492@tivoli.com>
Message-ID: <00e201c10b0a$909d2200$69285492@tivoli.com>

I've updated the framework with the following modifications. Attached are
the requisite diffs.

* bin/rt-mailgate
	Corrected bug that disallowed user creation
    	  even if the user was found externally

* WebRT/html/User/Prefs.html
* WebRT/html/SelfService/Prefs.html
* WebRT/html/Admin/Users/Modify.html
	Removed password update ability if $WebExternalAuth
	  is defined

Regards,
Christian

-----------------
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group
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From rhyslink at qmail.qwest.net  Thu Jul 12 15:47:38 2001
From: rhyslink at qmail.qwest.net (Kieran Rhysling)
Date: Thu, 12 Jul 2001 13:47:38 -0600 (MDT)
Subject: [rt-users] Mason not processing WebRT index.html?
Message-ID: <4155.205.169.63.28.994967258.squirrel@qmail.qwest.net>

I'm trying to install RT-2.0.0 and when I try to load the web gui in my 
browser, I get the source code of index.html with lines like this:

<& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> 

I'm guessing this means that the page is not being handled by Mason like it 
should be.

Here's the appropriate section of my httpd.conf (Apache 1.3.19)

Alias /webrt /opt/local/rt2/WebRT/html
PerlSetVar MasonCompRoot /opt/local/rt2/WebRT/html
PerlSetVar MasonDataDir /opt/local/rt2/WebRT/data
PerlModule Apache::DBI
PerlRequire /opt/local/rt2/bin/webmux.pl
<Location /opt/local/rt2/WebRT/html>
   SetHandler perl-script
   PerlHandler RT::Mason
</Location>

And here's the Web section of RT's config.pm:

$WebPath = "/webrt";
$WebBaseURL = "https://my.host.net";
$WebURL = $WebBaseURL . $WebPath . "/";
$MasonComponentRoot = "/opt/local/rt2/WebRT/html";
$MasonLocalComponentRoot = "/opt/local/rt2/local/WebRT/html";
$MasonDataDir = "/opt/local/rt2/WebRT/data";
$MasonSessionDir = "/opt/local/rt2/WebRT/sessiondata";

Any help would be greatly appreciated!

Thanks,
Kieran
-- 
Kieran Rhysling
Staff IP Engineer
Qwest Communications





From jesse at fsck.com  Thu Jul 12 15:59:00 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 12 Jul 2001 15:59:00 -0400
Subject: [rt-users] Mason not processing WebRT index.html?
In-Reply-To: <4155.205.169.63.28.994967258.squirrel@qmail.qwest.net>; from rhyslink@qmail.qwest.net on Thu, Jul 12, 2001 at 01:47:38PM -0600
References: <4155.205.169.63.28.994967258.squirrel@qmail.qwest.net>
Message-ID: <20010712155900.D1998@pallas.fsck.com>

Location  takes a URI path, not a filesystem path.


Try <Location />

O  Thu, Jul 12, 2001 at 01:47:38PM -0600, Kieran Rhysling wrote:
> 
> I'm trying to install RT-2.0.0 and when I try to load the web gui in my 
> browser, I get the source code of index.html with lines like this:
> 
> <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> 
> 
> I'm guessing this means that the page is not being handled by Mason like it 
> should be.
> 
> Here's the appropriate section of my httpd.conf (Apache 1.3.19)
> 
> Alias /webrt /opt/local/rt2/WebRT/html
> PerlSetVar MasonCompRoot /opt/local/rt2/WebRT/html
> PerlSetVar MasonDataDir /opt/local/rt2/WebRT/data
> PerlModule Apache::DBI
> PerlRequire /opt/local/rt2/bin/webmux.pl
> <Location /opt/local/rt2/WebRT/html>
>    SetHandler perl-script
>    PerlHandler RT::Mason
> </Location>
> 
> And here's the Web section of RT's config.pm:
> 
> $WebPath = "/webrt";
> $WebBaseURL = "https://my.host.net";
> $WebURL = $WebBaseURL . $WebPath . "/";
> $MasonComponentRoot = "/opt/local/rt2/WebRT/html";
> $MasonLocalComponentRoot = "/opt/local/rt2/local/WebRT/html";
> $MasonDataDir = "/opt/local/rt2/WebRT/data";
> $MasonSessionDir = "/opt/local/rt2/WebRT/sessiondata";
> 
> Any help would be greatly appreciated!
> 
> Thanks,
> Kieran
> -- 
> Kieran Rhysling
> Staff IP Engineer
> Qwest Communications
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From cdwarner at top2net.com  Thu Jul 12 17:30:30 2001
From: cdwarner at top2net.com (Chris Warner)
Date: Thu, 12 Jul 2001 14:30:30 -0700
Subject: [rt-users] Watchers not receiving email
Message-ID: <3B4E16F6.ED310CA8@top2net.com>

This is there error I get when I comment something in the WebUI..  any
Help would be appreciated...

Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.
6.0/DBIx/SearchBuilder.pm line 921, <STDIN> line 22.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111, <STDIN> line 22.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8814a00): Checking condition OnTransaction...
RT::Transaction=HASH(0x8814a00): Matches condition OnTransaction...
now requiring RT::Action::Notify
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111, <STDIN> line 22.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111, <STDIN> line 22.
RT::Transaction=HASH(0x8814a00): Prepared NotifyOwner
RT::Action::Notify=HASH(0x887d080): No recipients found. Not sending.
RT::Transaction=HASH(0x8814a00): Committed NotifyOwner
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8814a00): Checking condition OnTransaction...
RT::Transaction=HASH(0x8814a00): Matches condition OnTransaction...
now requiring RT::Action::Notify
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111, <STDIN> line 22.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111, <STDIN> line 22.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111, <STDIN> line 22.
RT::Transaction=HASH(0x8814a00): Prepared NotifyAdminCcs
RT::Action::Notify=HASH(0x88ba1b8): Could not send mail for
RT::Transaction=HASH
(0x88042f8)
RT::Transaction=HASH(0x8814a00): Failed to commit NotifyAdminCcs
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8814a00): Checking condition OnTransaction...
RT::Transaction=HASH(0x8814a00): Matches condition OnTransaction...
now requiring RT::Action::Notify
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111.
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111.
RT::Transaction=HASH(0x8814a00): Prepared NotifyRequestorsAndCcs
RT::Action::Notify=HASH(0x889ce90): No recipients found. Not sending.
RT::Transaction=HASH(0x8814a00): Committed NotifyRequestorsAndCcs
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8814a00): Checking condition OnCreate...
RT::Transaction=HASH(0x8814a00): Matches condition OnCreate...
now requiring RT::Action::Autoreply
Use of uninitialized value in concatenation (.) at
/usr/lib/perl5/site_perl/5.6.
0/DBIx/SearchBuilder.pm line 111.
RT::Transaction=HASH(0x8814a00): Prepared AutoreplyToRequestors
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEm
ail.pm line 84.
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEm
ail.pm line 86.
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEm
ail.pm line 106.
RT::Transaction=HASH(0x8814a00): Committed AutoreplyToRequestors
Ticket 992 created in queue 'system-admin'





From tom.keeney at novuscg.com  Thu Jul 12 18:55:07 2001
From: tom.keeney at novuscg.com (Tom Keeney)
Date: Thu, 12 Jul 2001 17:55:07 -0500
Subject: [rt-users] Install Problem
Message-ID: <200107121755.AA1573257886@novuscg.com>

I have installed RT and brought up the index.html page. However, when I login, I get an Error 500.  It is especially weird that the rt.jpg on index.html resolves, but the cascading style sheets don't appear to work.  The rt log throws the following error repeatedly:

Attempt to free unreferenced scalar.


Also, the Apache log throws the following error:

[Thu Jul 12 18:56:22 2001] [error] Can't call method "unescape" on an undefined
value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.

Can anyone help me out there?!?!? Please, I'm begging you!!!

Thanks,
Tom



From jesse at fsck.com  Thu Jul 12 20:33:50 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 12 Jul 2001 20:33:50 -0400
Subject: [rt-users] [rt-announce] RT 2.0.1 released
Message-ID: <20010712203350.G23358@pallas.fsck.com>

I'm happy to announce RT 2.0.1.  It's immediately available from
ftp.fsck.com/pub/rt/release/rt-2-0-1.tar.gz

It fixes the import issues most folks were seeing, as well as many of the 
Cookie related issues people were seeing.

-j



Core
----

No longer log things of less than 'error' to the logfile

Fixes to allow search-by-requestor to search for requestors who don't have RT 
accounts

Change to Tickets.pm to fix description of watcher limits

Added some polite comments to the README about supporting the development of RT with contracts, cash or gifts

Make sure that the setgid programs don't drop setgidness before trying to open 
logfiles

Taint fixes for ScripAction, ScripCondtion,Template.

Header wrapping fix in Template.pm.

Fix in Ticket.pm to make EffectiveId a public field.

Updates to make Correspondence on a closed or stalled ticket reopen the ticket

bin/rt will now show transactions of type 'text'

Added a few comments to config.pm about configuration variables

Applied a patch from ivan to deal with poorly formed mime messages and clean 
up the attachment proccessing code.


Database
--------

Switched mysql to use LONGTEXT rather than LONGBLOB to get case insensitive searching.  To take advantage of this if you're already running 2.0.0, you'll need
to alter the DB schema

Web interface
-------------
Fix for the weird sessiondata permissions bug folks have seen on solaris

Now SelfService displays attachments of type 'text'

Minor fixes to webmux.pl for content type stuff.

Web ui now supports 'SearchByPriority'

With the web ticket display, now display attachments of type 'text' properly.

Web interface now has a download link for every MIME object.

Changed web interface terminology from  SubTickets/SuperTickets to 
Parents/Children

Added notes to the effect that the speedycgi and fastcgi handlers aren't
supported.

Switched mod_perl hander to use Apache::Cookie

Refactored mime type handling to properly set the mime type with the modperl
handler and the fastcgi handler

FastCGI handler now seems stable and functional

Requestor-mode UI now lets the requestor see attachments

ShowTransaction now no longer displays 'Comment' and 'Reply' if the user 
doesn't have the right rights.

SelfService uses the 'standard' ShowTransaction.

SelfService now displays Attachments

Logging out now clears the session hash, rather than detaching a perfectly good session. (This gets around an obnoxious tainting issue too)

Changed default attachment display type to text/plain from text/html

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce



From work at stevencoutts.org.uk  Thu Jul 12 08:55:55 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Thu, 12 Jul 2001 13:55:55 +0100
Subject: [rt-users] Mailgate error no.2
Message-ID: <025901c10ad2$00a97500$96c809c0@europa.lan>

Different error this time -:

  ----- Transcript of session follows -----
Can't do setuid
554 "|/etc/smrsh/rt-mailgate --queue general --action correspond"... unknown
mailer error 255


any ideas??

--
God Put 24 Hours In A Day, Becks Put 24 Beers In A
Case........................

Coincidence Or What?




From pdh at moreton.com.au  Thu Jul 12 21:24:53 2001
From: pdh at moreton.com.au (Phil Homewood)
Date: Fri, 13 Jul 2001 11:24:53 +1000
Subject: [rt-users] Mailgate error no.2
In-Reply-To: <025901c10ad2$00a97500$96c809c0@europa.lan>; from work@stevencoutts.org.uk on Thu, Jul 12, 2001 at 01:55:55PM +0100
References: <025901c10ad2$00a97500$96c809c0@europa.lan>
Message-ID: <20010713112453.F68081@bofh.internal.moreton.com.au>

Steven Coutts wrote:
> Can't do setuid

chmod u+s /usr/bin/suidperl



From feargal at thecia.ie  Thu Jul 12 23:07:08 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 13 Jul 2001 04:07:08 +0100
Subject: [rt-users] segmentation violation with import-1.0-to-2.0
Message-ID: <20010713040708.623d27b8.feargal@thecia.ie>

Hi,
I'm wondering if anybody has had a similar problem.
I've a rt-1.0.7 install with over 10,000 tickets, some of which had originally been imported from req.

I'm now trying to import them into postgres using the import tool, but after a thousand odd tickets, it craps out with a segmentation violation.

The core suggests that DBD::Pg::st failed, but my knowledge of DBD/DBI is 0.

Has this happened to anyone else?
Any suggestions?

-- 
Feargal Reilly,
Systems Administrator,
The CIA.
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From feargal at thecia.ie  Thu Jul 12 22:50:28 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 13 Jul 2001 03:50:28 +0100
Subject: [rt-users] segmentation violation with import-1.0-to-2.0
In-Reply-To: <20010712203350.G23358@pallas.fsck.com>
References: <20010712203350.G23358@pallas.fsck.com>
Message-ID: <20010713035028.2f114dde.feargal@thecia.ie>

Hi,
I'm wondering if anybody has had a similar problem.
I've a rt-1.0.7 install with over 10,000 tickets, some of which had originally been imported from req.

I'm now trying to import them into postgres using the import tool, but after a thousand odd tickets, it craps out with a segmentation violation.

The core suggests that DBD::Pg::st failed, but my knowledge of DBD/DBI is 0.

Has this happened to anyone else?
Any suggestions?

-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From jesse at fsck.com  Thu Jul 12 23:19:42 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 12 Jul 2001 23:19:42 -0400
Subject: [rt-users] Draft RT quickstart guide
Message-ID: <20010712231942.Q23358@pallas.fsck.com>

I put this together in the past day or so. Meri took an editing pass at it
tonight.

It's the first draft of a "quickstart configuration guide."  I hope this 
helps some folks out with some of the key concepts behind RT.  Commentary
to rt-doc-workers at lists.fsck.com would be greatly appreciated.

RT Quickstart configuration:

Run through the installation

Create your users

   In its default configuration, RT uses an internal users database to keep
   track of who can access RT and who has what rights within the system. 
   
   One of your first tasks should be to create users for anyone who will
   need to work with tickets within RT.

   With the web interface, click on "Config" then "Users" then "Add new
   user". When creating new users, be sure to fill in:

	Name
	Email Address
	Password
	Be sure to click on "Let this user be granted rights"

Create your queues

   RT's primary administrative unit is the 'queue.' Use queues to separate
   tickets either by the groups of people who should be dealing with them,
   the user community or ticket attributes, or some combination therein.
   Generally, you don't want to create queues for time-limited projects. In
   most situations, queues are not things you should be creating or
   deleting with any frequency.

Grant the users the rights they need.

   RT provides a rich access control system that allows rights to be
   granted to groups, individual users and users in specific roles.  

   To allow arbitrary remote users to submit tickets into a given queue by
   email, grant "Everyone" the rights to "SeeQueue", "CreateTicket",
   "ReplyToTicket" and "CommentOnTicket" for that queue.  

   If you intend to let ticket requestors use the requestor-mode web
   interface, you should grant "Requestor" the right to "ShowTicket"

   To make sure that your staff can work with tickets, you should grant
   them all the following additional rights:

      "ShowTicket" 
      "ShowTicketComments" 
      "Watch" 
      "WatchAsAdminCc" 
      "OwnTicket" 
      "ModifyTicket"

Set up Scrips

   RT's "Scrips" system lets sites configure what email gets sent by RT in
   response to ticket creation or updates.  Unless you set up Scrips, RT
   _will not_ send any email. (It's also a general extension mechanism
   which allows changes to persist across updates. But if you're reading
   this quickstart guide, you probably just don't want to go there yet.)

   Scrips are composed of a Condition, an Action and a Template.  A number
   of Conditions and Actions come with RT. Others are available as
   contributed add-ins from members of the RT community.  Later on, you can
   define custom templates for each queue, but for now, RT ships with a set
   of predefined templates which should get you started.

   A reasonable default set of scrips for a queue is something like this:

      OnCreate AutoReplyToRequestors with Global Template: AutoReply
      OnCreate NotifyAdminCcs with Global Template: Transaction
      OnCorrespond NotifyAllWatchers with Global Template: Correspondence
      OnComment NotifyAdminCcsAsComment with Global Template: AdminComment
      OnResolve NotifyRequestors with Global Template: Resolved

Set up queue watchers

   RT lets you set up Cc and Administrative Cc watchers globally and for
   each queue. (Note that mail isn't sent unless you define Scrips to send
   it).  Generally, Cc watchers are folks who get notifications of ticket
   updates and can view the queue (though this, of course, depends on how
   you configure things). Administrative Ccs are usually the folks who have
   rights to modify tickets.  Set up folks you want to get Cc or AdminCc
   mail as watchers for your queue in "Configuration"/"Queues"/ <queuename>
   / Watchers.
 
Set up keywords

   RT's keyword system is centered around a single global hierarchy of
   keywords and the concept of "Keyword Selections".  Keyword Selectors
   allow you to set up custom fields either for your whole RT installation
   or for a single queue. Keyword Selections let you pick a node in the
   Keywords tree as its "root" and to decide whether users can pick either
   a single value or multiple values from that list.  

   For now, you probably don't need any keyword selectors, but once you
   want to start 'tagging' requests with keywords, come back and add a
   keyword called "Queues" to the Keywords hierarchy
   ("Configuration"/"Keywords").

   Once you've created that keyword, click on it and add a new keyword
   named after your queue.  Click on that.  Add a keyword as the root of
   your new Keyword Select. Let's call it "operating system."  Under
   Operating system, add a bunch of operating systems.

   Now, click on "Configuration" / "Queues" / your queue name /  "Keyword
   Selections" Enter a name for your keyword selection, like "Client OS".
   Allow "multiple" values of "Queues/<queuename>/Operating System Up to 0
   (unlimited) levels deep.

   Now you'll be able to set 'Client OS' for tickets in your queue.


-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From russj at dimstar.net  Fri Jul 13 01:12:36 2001
From: russj at dimstar.net (Russ Johnson)
Date: Thu, 12 Jul 2001 22:12:36 -0700
Subject: [rt-users] Templates?
Message-ID: <5.1.0.14.0.20010712221048.023ffa68@127.0.0.1>

Are there any default templates with RT2?

I installed it, I like what I see, but there are no templates in that area 
of the config setup.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685




From jesse at fsck.com  Fri Jul 13 01:17:52 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 13 Jul 2001 01:17:52 -0400
Subject: [rt-users] Templates?
In-Reply-To: <5.1.0.14.0.20010712221048.023ffa68@127.0.0.1>; from russj@dimstar.net on Thu, Jul 12, 2001 at 10:12:36PM -0700
References: <5.1.0.14.0.20010712221048.023ffa68@127.0.0.1>
Message-ID: <20010713011752.Y23358@pallas.fsck.com>

The default templates are in Global / Templates


On Thu, Jul 12, 2001 at 10:12:36PM -0700, Russ Johnson wrote:
> Are there any default templates with RT2?
> 
> I installed it, I like what I see, but there are no templates in that area 
> of the config setup.
> 
> Russ Johnson
> Stargate Online
> 
> http://www.dimstar.net
> telnet://telnet.dimstar.net
> ICQ: 3739685
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From hermann at rodeios.com  Fri Jul 13 02:04:44 2001
From: hermann at rodeios.com (Hermann Wecke)
Date: Fri, 13 Jul 2001 02:04:44 -0400 (EDT)
Subject: [rt-users] Apache/Cookie.pm - Can't locate
Message-ID: <Pine.BSF.4.30.0107130152190.33024-100000@cele.pair.com>

make testdeps reports CGI::Cookie 1.06 as "OK".

But trying to reload Apache is not possible...

Any ideas? I'm using now RT 1.0.7 without problems...

------

[root at katia rt-2-0-1]# /etc/rc.d/init.d/httpd start
Starting httpd: [Fri Jul 13 05:49:17 2001] [error] Can't locate
Apache/Cookie.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
/etc/httpd/ /etc/httpd/lib/perl) at /opt/rt2/bin/webmux.pl line 76.
BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 76.

Syntax error on line 1294 of /etc/httpd/conf/httpd.conf:
Can't locate Apache/Cookie.pm in @INC (@INC contains: /opt/rt2/etc
/opt/rt2/lib /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
/etc/httpd/ /etc/httpd/lib/perl) at /opt/rt2/bin/webmux.pl line 76.
BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 76.

[root at katia rt-2-0-1]# make testdeps
/usr/bin/perl ./tools/testdeps -warn mysql
Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.40 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found
You have new mail in /var/spool/mail/hermann







From jesse at fsck.com  Fri Jul 13 02:16:22 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 13 Jul 2001 02:16:22 -0400
Subject: [rt-users] Apache/Cookie.pm - Can't locate
In-Reply-To: <Pine.BSF.4.30.0107130152190.33024-100000@cele.pair.com>; from hermann@rodeios.com on Fri, Jul 13, 2001 at 02:04:44AM -0400
References: <Pine.BSF.4.30.0107130152190.33024-100000@cele.pair.com>
Message-ID: <20010713021622.Z23358@pallas.fsck.com>

2.0.1 testdeps doesn't properly check for Apache::Cookie. you need
to install libapreq from CPAN.


On Fri, Jul 13, 2001 at 02:04:44AM -0400, Hermann Wecke wrote:
> make testdeps reports CGI::Cookie 1.06 as "OK".
> 
> But trying to reload Apache is not possible...
> 
> Any ideas? I'm using now RT 1.0.7 without problems...
> 
> ------
> 
> [root at katia rt-2-0-1]# /etc/rc.d/init.d/httpd start
> Starting httpd: [Fri Jul 13 05:49:17 2001] [error] Can't locate
> Apache/Cookie.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
> /etc/httpd/ /etc/httpd/lib/perl) at /opt/rt2/bin/webmux.pl line 76.
> BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 76.
> 
> Syntax error on line 1294 of /etc/httpd/conf/httpd.conf:
> Can't locate Apache/Cookie.pm in @INC (@INC contains: /opt/rt2/etc
> /opt/rt2/lib /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
> /etc/httpd/ /etc/httpd/lib/perl) at /opt/rt2/bin/webmux.pl line 76.
> BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 76.
> 
> [root at katia rt-2-0-1]# make testdeps
> /usr/bin/perl ./tools/testdeps -warn mysql
> Checking for DBI 1.16 ...found
> Checking for DBIx::DataSource 0.02 ...found
> Checking for DBIx::SearchBuilder 0.40 ...found
> Checking for HTML::Entities...found
> Checking for MLDBM...found
> Checking for Net::Domain...found
> Checking for Net::SMTP...found
> Checking for Params::Validate 0.02 ...found
> Checking for HTML::Mason 0.896 ...found
> Checking for CGI::Cookie 1.06 ...found
> Checking for Apache::Session 1.53 ...found
> Checking for Date::Parse...found
> Checking for Date::Format...found
> Checking for MIME::Entity 5.108 ...found
> Checking for Mail::Mailer 1.20 ...found
> Checking for Getopt::Long 2.24 ...found
> Checking for Tie::IxHash...found
> Checking for Text::Wrapper...found
> Checking for Text::Template...found
> Checking for File::Spec 0.8 ...found
> Checking for Errno...found
> Checking for File::Temp...found
> Checking for Log::Dispatch 1.6 ...found
> Checking for DBD::mysql 2.0416 ...found
> You have new mail in /var/spool/mail/hermann
> 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Fri Jul 13 02:37:18 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 13 Jul 2001 02:37:18 -0400
Subject: [rt-users] Today's hack
Message-ID: <20010713023718.B23358@pallas.fsck.com>

Keep in mind that this is only a hack which was the first step to the proof
of concept for some new UI I'm working on.  

http://fsck.com/rt2/NoAuth/Yesterday.html

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org



From dhammond at chariot.net.au  Fri Jul 13 03:02:30 2001
From: dhammond at chariot.net.au (David Hammond)
Date: Fri, 13 Jul 2001 16:32:30 +0930
Subject: [rt-users] versions
Message-ID: <03e601c10b69$c849dcc0$3f58190a@adlw2k01>

Hey peeps,
I have lost my favourites and was wondering if someone can send me a link to download version 1.0.7 version of RT
Thanks in advance
Fave
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From ra at letras.de  Fri Jul 13 04:11:44 2001
From: ra at letras.de (Ralph Angenendt)
Date: Fri, 13 Jul 2001 10:11:44 +0200
Subject: [rt-users] Mailgate error no.2
In-Reply-To: <025901c10ad2$00a97500$96c809c0@europa.lan>
References: <025901c10ad2$00a97500$96c809c0@europa.lan>
Message-ID: <20010713101144.A22593@camioneta.letras.de>

Steven Coutts wrote:
> Different error this time -:
> 
>   ----- Transcript of session follows -----
> Can't do setuid
> 554 "|/etc/smrsh/rt-mailgate --queue general --action correspond"... unknown
> mailer error 255
> 

You do not have to call the link in /etc/smrsh, it is sufficient, if
this link points to the right binary.

On the other hand you might raise the logging level of sendmail,
maybe that gives you more hints as to what causes the error.

Ralph
-- 
__________________________________________________________________________
Ralph Angenendt       | "Military justice is to justice what military
http://www.letras.de  |  music is to music"
ra at letras.de          |                -- Groucho Marx
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From lao_nightwolf at hotmail.com  Fri Jul 13 04:15:12 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Fri, 13 Jul 2001 10:15:12 +0200
Subject: [rt-users] RT-2.0.0: System error
Message-ID: <OE2xiC06IxnqkVQQTD100007e3f@hotmail.com>

Okay, I now found my problem.  I needed to create a link to /tmp/mysql.sock because the mysql.sock was located on /var/lib/mysql

But I now get following error :

System error
while serving ticket.aquanta.com /index.html
mkdir /etc/httpd/htdocs/rt2/WebRT/data/obj/STANDARD: Permission denied at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm line 1129

The webserver is running as the user/group nobody/nobody and I adjusted this before in the config.pm file.
What I can see is that if look at the owners/group owners that they are 'root'

drwx------    3 root     root         4096 Jul 13 09:51 cache/
drwx------    2 root     root         4096 Jul 13 09:51 debug/
drwx------    2 root     root         4096 Jul 13 09:51 etc/
drwx------    2 root     root         4096 Jul 13 09:51 obj/
drwx------    2 root     root         4096 Jul 13 09:51 preview/

And I don't know if they have the appropriate permissions.

Can someone help me?

Thanks!
laoGet more from the Web.  FREE MSN Explorer download : http://explorer.msn.com
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From klaus.hoffmann at s3-med.de  Fri Jul 13 04:38:45 2001
From: klaus.hoffmann at s3-med.de (Klaus Hoffmann)
Date: Fri, 13 Jul 2001 10:38:45 +0200
Subject: [rt-users] Is this problem depending on my mysql-version?
Message-ID: <3B4EB395.29E7C4E6@s3-med.de>

Hi list,

during the installation of rt2 I get the following error: 

/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'rt' 'rt2'
insert
Now populating database schema.
Enter the mysql password for rt:
Creating database schema.
DBD::mysql::st execute failed: Specified key was too long. Max key
length is 256 at tools/initdb line 160, <SCHEMA> chunk 258.
Problem with statement:
 CREATE TABLE KeywordSelects (
  id INTEGER NOT NULL  AUTO_INCREMENT,
  Name varchar(255) NULL  ,
  Keyword integer NOT NULL  ,
  Single integer NULL  ,
  Depth integer NOT NULL DEFAULT 0 ,
  ObjectType varchar(32) NOT NULL  ,
  ObjectField varchar(32) NOT NULL  ,
  ObjectValue varchar(255) NOT NULL  ,
  Disabled int2 NOT NULL DEFAULT 0 ,
  PRIMARY KEY (id),
  INDEX (Keyword),
  INDEX (ObjectType, ObjectField, ObjectValue)
)
 
Specified key was too long. Max key length is 256 at tools/initdb line
162, <SCHEMA> chunk 258.
make: *** [initdb.rtuser] Error 255

Unfortunately I?m using mysql-server version: 3.22.32 and I can?t
upgrade now.

Does this problem depend on the version, or there another thing to do?

Thanks for your help in advance.

Regards 
Klaus
-- 
Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
HOFFMANN Consulting		Tel.: 	+49-7161-989464
Unternehmensberatungs GmbH	Fax:	+49-7161-989466
Zeisigweg 1			Mobil: 	+49-170-2033183
D-73054 Eislingen		Mobilfx:+49-170-132033230



From chris at harvestroad.com  Fri Jul 13 04:49:06 2001
From: chris at harvestroad.com (Chris Waltham)
Date: Fri, 13 Jul 2001 16:49:06 +0800
Subject: [rt-users] Is this problem depending on my mysql-version?
In-Reply-To: <3B4EB395.29E7C4E6@s3-med.de>
Message-ID: <5.1.0.14.0.20010713164735.02d626c0@spinach.harvestroad.com>

At 16:38 13/07/2001, Klaus Hoffmann wrote:
>Hi list,
>
>during the installation of rt2 I get the following error:
>
>/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'rt' 'rt2'
>insert
>Now populating database schema.
>Enter the mysql password for rt:
>Creating database schema.
>DBD::mysql::st execute failed: Specified key was too long. Max key
>length is 256 at tools/initdb line 160, <SCHEMA> chunk 258.
>Problem with statement:
>  CREATE TABLE KeywordSelects (
>   id INTEGER NOT NULL  AUTO_INCREMENT,
>   Name varchar(255) NULL  ,
>   Keyword integer NOT NULL  ,
>   Single integer NULL  ,
>   Depth integer NOT NULL DEFAULT 0 ,
>   ObjectType varchar(32) NOT NULL  ,
>   ObjectField varchar(32) NOT NULL  ,
>   ObjectValue varchar(255) NOT NULL  ,
>   Disabled int2 NOT NULL DEFAULT 0 ,
>   PRIMARY KEY (id),
>   INDEX (Keyword),
>   INDEX (ObjectType, ObjectField, ObjectValue)
>)
>
>Specified key was too long. Max key length is 256 at tools/initdb line
>162, <SCHEMA> chunk 258.
>make: *** [initdb.rtuser] Error 255
>
>Unfortunately I?m using mysql-server version: 3.22.32 and I can?t
>upgrade now.

I seem to recall Jesse saying that you need 3.23 - this bit me, too. And, 
sadly,
I don't think you can run two versions of MySQL at the same time. :( We have
some in-house software that needs 3.22.32, and alas won't run on 3.23. So,
we're still using rt-1.0.7..

You could try, perhaps, install postgresql as well? And just having rt2 use 
that?
Though, if you're actually upgrading from 1.x to 2.x, I'm not sure how 
you'd convert
the data from MySQL into PgSQL. If you're doing a clean install, it 
shouldn't bother
you..


Chris



>Does this problem depend on the version, or there another thing to do?
>
>Thanks for your help in advance.
>
>Regards
>Klaus
>--
>Klaus Hoffmann                  EMail:  klaus.hoffmann at s3-med.de
>HOFFMANN Consulting             Tel.:   +49-7161-989464
>Unternehmensberatungs GmbH      Fax:    +49-7161-989466
>Zeisigweg 1                     Mobil:  +49-170-2033183
>D-73054 Eislingen               Mobilfx:+49-170-132033230
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Chris Waltham
Systems Administrator
HarvestRoad, Limited.
chris at harvestroad.com
phone: (08) 9338-3000




From feargal at thecia.ie  Fri Jul 13 06:13:35 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 13 Jul 2001 11:13:35 +0100
Subject: [rt-users] segmentation violation with import-1.0-to-2.0
In-Reply-To: <20010712233102.T23358@pallas.fsck.com>
References: <20010713040708.623d27b8.feargal@thecia.ie>
	<20010712232001.R23358@pallas.fsck.com>
	<20010713042653.3f1776b5.feargal@thecia.ie>
	<20010712233102.T23358@pallas.fsck.com>
Message-ID: <20010713111335.3f4e9c4b.feargal@thecia.ie>

Upgrading to DBD::Pg 1.01 did the trick.

On Thu, 12 Jul 2001 23:31:02 -0400
Jesse <jesse at fsck.com> wrote:

> *nod* there were lots of issues with .9x DBD::Pg
> 
> 
> On Fri, Jul 13, 2001 at 04:26:53AM +0100, Feargal Reilly wrote:
> > 0.93, I'll try 1.01, see if that helps.
> > 
> > On Thu, 12 Jul 2001 23:20:01 -0400
> > Jesse <jesse at fsck.com> wrote:
> > 
> > > what version of DBD::Pg you got?
> > > 
> > > 
> > > On Fri, Jul 13, 2001 at 04:07:08AM +0100, Feargal Reilly wrote:
> > > > Hi,
> > > > I'm wondering if anybody has had a similar problem.
> > > > I've a rt-1.0.7 install with over 10,000 tickets, some of which had originally been imported from req.
> > > > 
> > > > I'm now trying to import them into postgres using the import tool, but after a thousand odd tickets, it craps out with a segmentation violation.
> > > > 
> > > > The core suggests that DBD::Pg::st failed, but my knowledge of DBD/DBI is 0.
> > > > 
> > > > Has this happened to anyone else?
> > > > Any suggestions?
> > > > 
> > > > -- 
> > > > Feargal Reilly,
> > > > Systems Administrator,
> > > > The CIA.
> > > 
> > > 
> > > 
> > > -- 
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > 
> > > I admit that X is the second worst windowing system in the world, but all the 
> > > others I've used are tied for first.   
> > > 
> > 
> > 
> > -- 
> > Feargal Reilly,
> > Systems Administrator,
> > The CIA.
> > 
> 
> 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> And I'm told we do share some common rituals. Our "flame war" is apparently 
> held in person in their land and called "project meeting".
> 					-Alan Cox [on "Suits"]
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From lao_nightwolf at hotmail.com  Fri Jul 13 06:57:22 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Fri, 13 Jul 2001 12:57:22 +0200
Subject: [rt-users] RT-2.0.1: System error
Message-ID: <OE64U1Gj03oHMwVN7mi000025af@hotmail.com>

System error
while serving ticket.aquanta.com /Ticket/Attachment/1713/185/webalizer.README
error while executing /Ticket/Attachment/dhandler [standard]:
Bizarre copy of HASH in aassign at /usr/lib/perl5/5.6.0/Carp/Heavy.pm line 79, <GEN14> line 175.

backtrace: /Ticket/Attachment/dhandler [standard] <= /autohandler [standard]

Can someone help me with this error? I get this error when opening an attachment on a mail.
Thanks,
laoGet more from the Web.  FREE MSN Explorer download : http://explorer.msn.com
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From work at stevencoutts.org.uk  Fri Jul 13 04:48:31 2001
From: work at stevencoutts.org.uk (Steven Coutts)
Date: Fri, 13 Jul 2001 09:48:31 +0100
Subject: [rt-users] Comments not getting mailed
Message-ID: <025701c10b8f$ea9bea40$96c809c0@europa.lan>

Finally got my mailer problems sorted but now when I try to send a comment
to a requester it does not get sent. Any ideas??

--
God Put 24 Hours In A Day, Becks Put 24 Beers In A
Case........................

Coincidence Or What?




From feargal at thecia.ie  Fri Jul 13 07:52:47 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 13 Jul 2001 12:52:47 +0100
Subject: [rt-users] Comments not getting mailed
In-Reply-To: <025701c10b8f$ea9bea40$96c809c0@europa.lan>
References: <025701c10b8f$ea9bea40$96c809c0@europa.lan>
Message-ID: <20010713125247.4843e2e1.feargal@thecia.ie>

For the simple reason that comments are *never* sent to the requestor - comments are there to let you scream at everybody over how dumb the requestor is, without him getting a copy.

You should only correspond with the requestor.

On Fri, 13 Jul 2001 09:48:31 +0100
"Steven Coutts" <work at stevencoutts.org.uk> wrote:

> Finally got my mailer problems sorted but now when I try to send a comment
> to a requester it does not get sent. Any ideas??
> 
> --
> God Put 24 Hours In A Day, Becks Put 24 Beers In A
> Case........................
> 
> Coincidence Or What?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From srl at mail.boston.com  Fri Jul 13 10:21:11 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Fri, 13 Jul 2001 10:21:11 -0400
Subject: [rt-users] Today's hack
In-Reply-To: <20010713023718.B23358@pallas.fsck.com>; from jesse@fsck.com on Fri, Jul 13, 2001 at 02:37:18AM -0400
References: <20010713023718.B23358@pallas.fsck.com>
Message-ID: <20010713102111.A11058@mail.boston.com>

On Fri, Jul 13, 2001 at 02:37:18AM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> Keep in mind that this is only a hack which was the first step to the proof
> of concept for some new UI I'm working on.  
> 
> http://fsck.com/rt2/NoAuth/Yesterday.html

Mmm, shiny. My PHBs want a good way to run reports--- things like
"how long do tickets take to get resolved?" and "who solved the 
most tickets this month?". That list of "This Week in RT" is a nice 
example.

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From hermann at rodeios.com  Fri Jul 13 10:25:20 2001
From: hermann at rodeios.com (Hermann Wecke)
Date: Fri, 13 Jul 2001 10:25:20 -0400 (EDT)
Subject: [rt-users] Apache/Cookie.pm - Can't locate
In-Reply-To: <20010713021622.Z23358@pallas.fsck.com>
Message-ID: <Pine.BSF.4.30.0107131018380.13004-100000@cele.pair.com>

On Fri, 13 Jul 2001, Jesse wrote:

> 2.0.1 testdeps doesn't properly check for Apache::Cookie. you need
> to install libapreq from CPAN.

OK. Problem solved. Now, another problem...
I recompiled mod_perl.1.26 with:

>>
perl Makefile.PL EVERYTHING=1 APACHE_SRC=../apache_1.3.20/src USE_APACI=1
PREP_HTTPD=1 DO_HTTPD=1
<<

then recompiled apache but this error is still showing:

>>
Starting httpd: [Fri Jul 13 14:16:23 2001] [error] Can't locate object method "uid" via package "Apache::Server" at /opt/rt2/bin/webmux.pl line 101.

Syntax error on line 1294 of /etc/httpd/conf/httpd.conf:
Can't locate object method "uid" via package "Apache::Server" at
/opt/rt2/bin/webmux.pl line 101.
<<

Apache::Server is served by mod_perl.1.26, which is installed and
recompiled with apache...

My Apache is compiled almost as a copy of this page:
http://www.delouw.ch/linux/apache.phtml


Thanks,

Hermann




From ra at letras.de  Fri Jul 13 10:41:30 2001
From: ra at letras.de (Ralph Angenendt)
Date: Fri, 13 Jul 2001 16:41:30 +0200
Subject: [rt-users] Apache/Cookie.pm - Can't locate
In-Reply-To: <Pine.BSF.4.30.0107131018380.13004-100000@cele.pair.com>
References: <20010713021622.Z23358@pallas.fsck.com> <Pine.BSF.4.30.0107131018380.13004-100000@cele.pair.com>
Message-ID: <20010713164130.A30673@camioneta.letras.de>

Hermann Wecke wrote:

> Syntax error on line 1294 of /etc/httpd/conf/httpd.conf:
> Can't locate object method "uid" via package "Apache::Server" at
> /opt/rt2/bin/webmux.pl line 101.
> <<

What is on line 1294 of httpd.conf?

Ralph
-- 
__________________________________________________________________________
Ralph Angenendt       | "Military justice is to justice what military
http://www.letras.de  |  music is to music"
ra at letras.de          |                -- Groucho Marx
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From hermann at rodeios.com  Fri Jul 13 10:52:42 2001
From: hermann at rodeios.com (Hermann Wecke)
Date: Fri, 13 Jul 2001 10:52:42 -0400 (EDT)
Subject: [rt-users] Apache/Cookie.pm - Can't locate
In-Reply-To: <20010713164130.A30673@camioneta.letras.de>
Message-ID: <Pine.BSF.4.30.0107131050450.17936-100000@cele.pair.com>

On Fri, 13 Jul 2001, Ralph Angenendt wrote:

> Hermann Wecke wrote:
>
> > Syntax error on line 1294 of /etc/httpd/conf/httpd.conf:
> > Can't locate object method "uid" via package "Apache::Server" at
> > /opt/rt2/bin/webmux.pl line 101.
> > <<
>
> What is on line 1294 of httpd.conf?

PerlRequire /opt/rt2/bin/webmux.pl

ls -la /opt/rt2/bin/webmux.pl
-rwxr-xr-x    1 root     rt           4226 Jul 13 05:14 /opt/rt2/bin/webmux.pl




From Torsten.Fellhauer at ixpoint.de  Fri Jul 13 10:55:36 2001
From: Torsten.Fellhauer at ixpoint.de (Torsten Fellhauer)
Date: Fri, 13 Jul 2001 16:55:36 +0200
Subject: [rt-users] Import from 1.07 to 2.0.1 fails...
Message-ID: <3B4F0BE8.579DB746@ixpoint.de>

Hi,

when I try to import the data from RT 1.0.7 to RT 2.0.1, the import
script fails when starting to import the transactions...

Log output:

RT::User=HASH(0x752cf8)->HasQueueRight Couldn't find a queue id at
/intranet/rt2/lib//RT/User.pm line 609
        RT::User::HasQueueRight('RT::User=HASH(0x752cf8)', 'TicketObj',
'RT::Ticket=HASH(0x7e17ec)', 'Right', 'ShowT
icket') called at /intranet/rt2/lib//RT/Ticket.pm line 2803
        RT::Ticket::HasRight('RT::Ticket=HASH(0x7e17ec)', 'Principal',
'RT::User=HASH(0x752cf8)', 'Right', 'ShowTick
et') called at /intranet/rt2/lib//RT/Ticket.pm line 2774
        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0x7e17ec)',
'ShowTicket') called at /intranet/rt2/lib//RT/T
icket.pm line 2724
        RT::Ticket::_Value('RT::Ticket=HASH(0x7e17ec)', 'EffectiveId')
called at /usr/local/lib/perl5/site_perl/5.6.
1/DBIx/SearchBuilder/Record.pm line 406

DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x7e17ec)')
called at /intranet/rt2/lib//RT/Ticket.pm
 line 91
        RT::Ticket::Load('RT::Ticket=HASH(0x7e17ec)', 29) called at
/intranet/rt2/lib//RT/Record.pm line 96
        RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 7,
'Owner', 2, ...) called at /intranet/rt2/lib//RT/T
icket.pm line 449
        RT::Ticket::Import('RT::Ticket=HASH(0x7e17ec)', 'id', 1,
'Queue', 'Birkel', 'Status', 'resolved', 'Requestor
', ...) called at ./import-1.0-to-2.0 line 435
        main::MigrateTickets() called at ./import-1.0-to-2.0 line 72
1_HasRight called without an AppliesTo object


Thank you
  Torsten

--
_________________________________________________

  Dipl.-Inform.(FH) Torsten Fellhauer
  iXpoint Informationssysteme GmbH
  Daimlerstrasse 3
  76275 Ettlingen, Germany
  Phone: +49 7243 3775-0, Fax: +49 7243 3775-77
  Email: Torsten.Fellhauer at ixpoint.de
  WWW:   http://www.ixpoint.de
_________________________________________________





From khera at kcilink.com  Fri Jul 13 10:55:41 2001
From: khera at kcilink.com (Vivek Khera)
Date: Fri, 13 Jul 2001 10:55:41 -0400
Subject: [rt-users] Apache/Cookie.pm - Can't locate
In-Reply-To: <20010713164130.A30673@camioneta.letras.de>
References: <20010713021622.Z23358@pallas.fsck.com>
	<Pine.BSF.4.30.0107131018380.13004-100000@cele.pair.com>
	<20010713164130.A30673@camioneta.letras.de>
Message-ID: <15183.3053.860565.822605@onceler.kciLink.com>

>>>>> "RA" == Ralph Angenendt <ra at letras.de> writes:

RA> Hermann Wecke wrote:
>> Syntax error on line 1294 of /etc/httpd/conf/httpd.conf:
>> Can't locate object method "uid" via package "Apache::Server" at
>> /opt/rt2/bin/webmux.pl line 101.
>> <<

RA> What is on line 1294 of httpd.conf?

Based on the error message, I'll bet it is:

PerlScript /opt/rt2/bin/webmux.pl

But that's just from using mod_perl for so long ;-)




From feargal at thecia.ie  Fri Jul 13 13:51:47 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 13 Jul 2001 18:51:47 +0100
Subject: [rt-users] Import from 1.07 to 2.0.1 fails...
In-Reply-To: <3B4F0BE8.579DB746@ixpoint.de>
References: <3B4F0BE8.579DB746@ixpoint.de>
Message-ID: <20010713185147.7e968ba8.feargal@thecia.ie>

Make sure you have given the name of an existing queu in your old database for $DEFAULTQUEUE.
If you have, check that it imported your queues correctly:
run "mysql/psql rt2" and do "select * from queues;"

On Fri, 13 Jul 2001 16:55:36 +0200
Torsten Fellhauer <Torsten.Fellhauer at ixpoint.de> wrote:

> Hi,
> 
> when I try to import the data from RT 1.0.7 to RT 2.0.1, the import
> script fails when starting to import the transactions...
> 
> Log output:
> 
> RT::User=HASH(0x752cf8)->HasQueueRight Couldn't find a queue id at
> /intranet/rt2/lib//RT/User.pm line 609
>         RT::User::HasQueueRight('RT::User=HASH(0x752cf8)', 'TicketObj',
> 'RT::Ticket=HASH(0x7e17ec)', 'Right', 'ShowT
> icket') called at /intranet/rt2/lib//RT/Ticket.pm line 2803
>         RT::Ticket::HasRight('RT::Ticket=HASH(0x7e17ec)', 'Principal',
> 'RT::User=HASH(0x752cf8)', 'Right', 'ShowTick
> et') called at /intranet/rt2/lib//RT/Ticket.pm line 2774
>         RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0x7e17ec)',
> 'ShowTicket') called at /intranet/rt2/lib//RT/T
> icket.pm line 2724
>         RT::Ticket::_Value('RT::Ticket=HASH(0x7e17ec)', 'EffectiveId')
> called at /usr/local/lib/perl5/site_perl/5.6.
> 1/DBIx/SearchBuilder/Record.pm line 406
> 
> DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x7e17ec)')
> called at /intranet/rt2/lib//RT/Ticket.pm
>  line 91
>         RT::Ticket::Load('RT::Ticket=HASH(0x7e17ec)', 29) called at
> /intranet/rt2/lib//RT/Record.pm line 96
>         RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 7,
> 'Owner', 2, ...) called at /intranet/rt2/lib//RT/T
> icket.pm line 449
>         RT::Ticket::Import('RT::Ticket=HASH(0x7e17ec)', 'id', 1,
> 'Queue', 'Birkel', 'Status', 'resolved', 'Requestor
> ', ...) called at ./import-1.0-to-2.0 line 435
>         main::MigrateTickets() called at ./import-1.0-to-2.0 line 72
> 1_HasRight called without an AppliesTo object
> 
> 
> Thank you
>   Torsten
> 
> --
> _________________________________________________
> 
>   Dipl.-Inform.(FH) Torsten Fellhauer
>   iXpoint Informationssysteme GmbH
>   Daimlerstrasse 3
>   76275 Ettlingen, Germany
>   Phone: +49 7243 3775-0, Fax: +49 7243 3775-77
>   Email: Torsten.Fellhauer at ixpoint.de
>   WWW:   http://www.ixpoint.de
> _________________________________________________
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From JKlassen at biblesociety.ca  Fri Jul 13 13:55:27 2001
From: JKlassen at biblesociety.ca (Jeff Klassen)
Date: Fri, 13 Jul 2001 13:55:27 -0400
Subject: [rt-users] BEGIN failed--compilation aborted
Message-ID: <BAB58F2DB41FC84EAA42D134E1588B730C3F10@LOSTSHEEP.biblesociety.ca>

Hi,

This is my first install of RT(2.0.0). I did not have an Apache with
mod-Perl, so I downloaded mod_perl and compiled that with the latest Apache
(1.3.20). After setting things up, my existing site is working OK again.
However, when I go on to complete the install of RT, I added the following
configuration to my httpd.conf

Alias /rt/ /usr/local/rt2/WebRT/html/

PerlRequire /usr/local/rt2/bin/webmux.pl
<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason
</Location>

Apache will not start now, with the following in the error log:

[Fri Jul 13 12:12:42 2001] [error] Can't locate object method "TIEHASH" via
package "Apache::Table" at
/usr/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 365.
BEGIN failed--compilation aborted at /usr/local/rt2/bin/webmux.pl line 18.

Syntax error on line 1070 of /etc/httpd/conf/httpd.conf:
Can't locate object method "TIEHASH" via package "Apache::Table" at
/usr/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 365.
BEGIN failed--compilation aborted at /usr/local/rt2/bin/webmux.pl line 18.

When I remove the PerlRequire /usr/local/rt2/bin/webmux.pl, Apache starts,
but I get the following.

[Fri Jul 13 12:19:29 2001] [error] Can't locate RT/Mason.pm in @INC (@INC
contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
/etc/httpd/ /etc/httpd/lib/perl) at (eval 4) line 3.

[Fri Jul 13 12:19:29 2001] [error] Undefined subroutine &RT::Mason::handler
called.

I'm not a PERL hacker, so I could use any direction one of you might offer.

Thanks in advance.

--
Jeff Klassen - Canadian Bible Society
Translation-CAP Office
<jklassen at biblesociety.ca>



From feargal at thecia.ie  Fri Jul 13 14:12:19 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 13 Jul 2001 19:12:19 +0100
Subject: [rt-users] BEGIN failed--compilation aborted
In-Reply-To: <BAB58F2DB41FC84EAA42D134E1588B730C3F10@LOSTSHEEP.biblesociety.ca>
References: <BAB58F2DB41FC84EAA42D134E1588B730C3F10@LOSTSHEEP.biblesociety.ca>
Message-ID: <20010713191219.3f996f81.feargal@thecia.ie>

Sounds to me that you haven't installed all the required packages - did you run make testdeps to make sure?

On Fri, 13 Jul 2001 13:55:27 -0400
Jeff Klassen <JKlassen at biblesociety.ca> wrote:

> Hi,
> 
> This is my first install of RT(2.0.0). I did not have an Apache with
> mod-Perl, so I downloaded mod_perl and compiled that with the latest Apache
> (1.3.20). After setting things up, my existing site is working OK again.
> However, when I go on to complete the install of RT, I added the following
> configuration to my httpd.conf
> 
> Alias /rt/ /usr/local/rt2/WebRT/html/
> 
> PerlRequire /usr/local/rt2/bin/webmux.pl
> <Location /rt>
> SetHandler perl-script
> PerlHandler RT::Mason
> </Location>
> 
> Apache will not start now, with the following in the error log:
> 
> [Fri Jul 13 12:12:42 2001] [error] Can't locate object method "TIEHASH" via
> package "Apache::Table" at
> /usr/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 365.
> BEGIN failed--compilation aborted at /usr/local/rt2/bin/webmux.pl line 18.
> 
> Syntax error on line 1070 of /etc/httpd/conf/httpd.conf:
> Can't locate object method "TIEHASH" via package "Apache::Table" at
> /usr/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm line 365.
> BEGIN failed--compilation aborted at /usr/local/rt2/bin/webmux.pl line 18.
> 
> When I remove the PerlRequire /usr/local/rt2/bin/webmux.pl, Apache starts,
> but I get the following.
> 
> [Fri Jul 13 12:19:29 2001] [error] Can't locate RT/Mason.pm in @INC (@INC
> contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .
> /etc/httpd/ /etc/httpd/lib/perl) at (eval 4) line 3.
> 
> [Fri Jul 13 12:19:29 2001] [error] Undefined subroutine &RT::Mason::handler
> called.
> 
> I'm not a PERL hacker, so I could use any direction one of you might offer.
> 
> Thanks in advance.
> 
> --
> Jeff Klassen - Canadian Bible Society
> Translation-CAP Office
> <jklassen at biblesociety.ca>
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From JKlassen at biblesociety.ca  Fri Jul 13 14:42:44 2001
From: JKlassen at biblesociety.ca (Jeff Klassen)
Date: Fri, 13 Jul 2001 14:42:44 -0400
Subject: [rt-users] BEGIN failed--compilation aborted
Message-ID: <BAB58F2DB41FC84EAA42D134E1588B730C3F11@LOSTSHEEP.biblesociety.ca>

Make testdeps show everything to be found.

Apache::table is part of the mod-perl package (correct?), and so I
reinstalled mod-per-1.26, just to be sure. The first time I had installed
mod-perl, I did it together with Apache using the suggested APACI method.
The next time, I just went into the mod-perl source directory and:
perl Makefile.PL
make
make test
make install

I somehow think that mod-perl is installed in the site perl, but in the
wrong place or something (or it cannot be found). How could I check?

> -----Original Message-----
> From: Feargal Reilly [mailto:feargal at thecia.ie] 
> Sent: July 13, 2001 2:12 PM
> To: rt-users at fsck.com
> Subject: Re: [rt-users] BEGIN failed--compilation aborted
> 
> 
> Sounds to me that you haven't installed all the required 
> packages - did you run make testdeps to make sure?
> 
> On Fri, 13 Jul 2001 13:55:27 -0400
> Jeff Klassen <JKlassen at biblesociety.ca> wrote:
> 
> > Hi,
> > 
> > This is my first install of RT(2.0.0). I did not have an 
> Apache with 
> > mod-Perl, so I downloaded mod_perl and compiled that with 
> the latest 
> > Apache (1.3.20). After setting things up, my existing site 
> is working 
> > OK again. However, when I go on to complete the install of 
> RT, I added 
> > the following configuration to my httpd.conf
> > 
> > Alias /rt/ /usr/local/rt2/WebRT/html/
> > 
> > PerlRequire /usr/local/rt2/bin/webmux.pl
> > <Location /rt>
> > SetHandler perl-script
> > PerlHandler RT::Mason
> > </Location>
> > 
> > Apache will not start now, with the following in the error log:
> > 
> > [Fri Jul 13 12:12:42 2001] [error] Can't locate object method 
> > "TIEHASH" via package "Apache::Table" at 
> > /usr/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm 
> line 365. 
> > BEGIN failed--compilation aborted at 
> /usr/local/rt2/bin/webmux.pl line 
> > 18.
> > 
> > Syntax error on line 1070 of /etc/httpd/conf/httpd.conf: 
> Can't locate 
> > object method "TIEHASH" via package "Apache::Table" at 
> > /usr/lib/perl5/site_perl/5.005/HTML/Mason/ApacheHandler.pm 
> line 365. 
> > BEGIN failed--compilation aborted at 
> /usr/local/rt2/bin/webmux.pl line 
> > 18.
> > 
> > When I remove the PerlRequire /usr/local/rt2/bin/webmux.pl, Apache 
> > starts, but I get the following.
> > 
> > [Fri Jul 13 12:19:29 2001] [error] Can't locate RT/Mason.pm in @INC 
> > (@INC
> > contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
> > /usr/lib/perl5/site_perl/5.005/i386-linux 
> /usr/lib/perl5/site_perl/5.005 .
> > /etc/httpd/ /etc/httpd/lib/perl) at (eval 4) line 3.
> > 
> > [Fri Jul 13 12:19:29 2001] [error] Undefined subroutine 
> > &RT::Mason::handler called.
> > 
> > I'm not a PERL hacker, so I could use any direction one of 
> you might 
> > offer.
> > 
> > Thanks in advance.
> > 
> > --
> > Jeff Klassen - Canadian Bible Society
> > Translation-CAP Office
> > <jklassen at biblesociety.ca>
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com 
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 
> -- 
> Feargal Reilly,
> Systems Administrator,
> The CIA.
> 
> 



From eric.horne at std.teradyne.com  Fri Jul 13 16:50:30 2001
From: eric.horne at std.teradyne.com (Eric Horne)
Date: Fri, 13 Jul 2001 13:50:30 -0700
Subject: [rt-users] Keywords
Message-ID: <3B4F5F16.846FB49E@std.teradyne.com>

Hi all!

  I've got Rt v2.0 installed on a Solaris box, works great! (with
Apache/mod_perl being the toughest part)

  So now I'm using it.. I was wondering if anyone out there had any real
world examples of how to use the keyword stuff effectively. Any ideas? 

-Eric



From manuel.linsmayer at expersite.com  Sat Jul 14 19:34:34 2001
From: manuel.linsmayer at expersite.com (Manuel Linsmayer)
Date: Sun, 15 Jul 2001 01:34:34 +0200
Subject: [rt-users] Performance problems
Message-ID: <3B50D70A.C235FEBC@expersite.com>

Hi!

I installed Request Tracker (2.0.1). Everything works correct, but the
performance of the web interface is _very_ poor. I've to wait four
seconds for every page.

I'm not sure whether this issue is caused by RT2 itself, or by a Perl
module or the MySQL database. Maybe somebody out there can help me.

Here is what 'make testdeps' says:

Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.40 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found

I'm using Apache 1.3.20, MySQL 3.23.32 and mod_perl 1.26.

And here's what I have in httpd.conf (inside VirtualHost).

Alias /rt2/ "/usr/local/rt2/WebRT/html/"
<Location "/rt2">
  PerlModule Apache::DBI
  PerlRequire "/usr/local/rt2/bin/webmux.pl"
  SetHandler perl-script
  PerlHandler RT::Mason
</Location>

Btw, I'm using MySQL very intensively, so it should work fine.

Thanks,
  Manuel

-- 
Manuel Linsmayer  <manuel.linsmayer at expersite.com>
Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD




From rt-list at trevorsky.com  Sat Jul 14 19:59:07 2001
From: rt-list at trevorsky.com (Trevor Sky Garside)
Date: Sat, 14 Jul 2001 16:59:07 -0700
Subject: [rt-users] Performance problems
References: <3B50D70A.C235FEBC@expersite.com>
Message-ID: <007501c10cc0$f865a670$88f6fea9@halcyon>

What kind of hardware are you running?

My first successful install of WebRT2 was on an old machine, P233 with 64MB
RAM.  It performed very badly -- about 5-10 seconds per page.  I'm now
running it on a production system which has a P3-900, 256MB RAM and it takes
microseconds to generate a page.

Hope this helps...

Trevor Sky Garside
<trevor at trevorsky.com>


----- Original Message -----
From: "Manuel Linsmayer" <manuel.linsmayer at expersite.com>
To: <rt-users at lists.fsck.com>
Sent: Saturday, July 14, 2001 4:34 PM
Subject: [rt-users] Performance problems


> Hi!
>
> I installed Request Tracker (2.0.1). Everything works correct, but the
> performance of the web interface is _very_ poor. I've to wait four
> seconds for every page.
>
> I'm not sure whether this issue is caused by RT2 itself, or by a Perl
> module or the MySQL database. Maybe somebody out there can help me.
>
> Here is what 'make testdeps' says:
>
> Checking for DBI 1.16 ...found
> Checking for DBIx::DataSource 0.02 ...found
> Checking for DBIx::SearchBuilder 0.40 ...found
> Checking for HTML::Entities...found
> Checking for MLDBM...found
> Checking for Net::Domain...found
> Checking for Net::SMTP...found
> Checking for Params::Validate 0.02 ...found
> Checking for HTML::Mason 0.896 ...found
> Checking for CGI::Cookie 1.06 ...found
> Checking for Apache::Session 1.53 ...found
> Checking for Date::Parse...found
> Checking for Date::Format...found
> Checking for MIME::Entity 5.108 ...found
> Checking for Mail::Mailer 1.20 ...found
> Checking for Getopt::Long 2.24 ...found
> Checking for Tie::IxHash...found
> Checking for Text::Wrapper...found
> Checking for Text::Template...found
> Checking for File::Spec 0.8 ...found
> Checking for Errno...found
> Checking for File::Temp...found
> Checking for Log::Dispatch 1.6 ...found
> Checking for DBD::mysql 2.0416 ...found
>
> I'm using Apache 1.3.20, MySQL 3.23.32 and mod_perl 1.26.
>
> And here's what I have in httpd.conf (inside VirtualHost).
>
> Alias /rt2/ "/usr/local/rt2/WebRT/html/"
> <Location "/rt2">
>   PerlModule Apache::DBI
>   PerlRequire "/usr/local/rt2/bin/webmux.pl"
>   SetHandler perl-script
>   PerlHandler RT::Mason
> </Location>
>
> Btw, I'm using MySQL very intensively, so it should work fine.
>
> Thanks,
>   Manuel
>
> --
> Manuel Linsmayer  <manuel.linsmayer at expersite.com>
> Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From manuel.linsmayer at expersite.com  Sat Jul 14 20:12:47 2001
From: manuel.linsmayer at expersite.com (Manuel Linsmayer)
Date: Sun, 15 Jul 2001 02:12:47 +0200
Subject: [rt-users] Performance problems
References: <3B50D70A.C235FEBC@expersite.com> <007501c10cc0$f865a670$88f6fea9@halcyon>
Message-ID: <3B50DFFF.1ABE8E7D@expersite.com>

> What kind of hardware are you running?

400 MHz CPU with 64 MB RAM.

I can't believe that this isn't enough for RT2. Four seconds to process
a request is not acceptable, not even on that old hardware.

Manuel

-- 
Manuel Linsmayer  <manuel.linsmayer at expersite.com>
Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD




From russj at dimstar.net  Sat Jul 14 20:40:29 2001
From: russj at dimstar.net (Russ Johnson)
Date: Sat, 14 Jul 2001 17:40:29 -0700
Subject: [rt-users] Performance problems
In-Reply-To: <3B50DFFF.1ABE8E7D@expersite.com>
References: <3B50D70A.C235FEBC@expersite.com>
 <007501c10cc0$f865a670$88f6fea9@halcyon>
Message-ID: <5.1.0.14.0.20010714173537.04066ba8@127.0.0.1>

I'd look first to the amount of ram you have in that box. Assuming 
Unix/Linux, run top or it's equivalent and see how much swap your system is 
using. If it's using any swap consistently, then you need more ram.

Also look at the load numbers provided by top. If they are over 1, then you 
need a better hardware. More memory should help, but a faster processor 
might be in order as well.

At 02:12 AM 7/15/2001 +0200, Manuel Linsmayer wrote:
> > What kind of hardware are you running?
>
>400 MHz CPU with 64 MB RAM.
>
>I can't believe that this isn't enough for RT2. Four seconds to process
>a request is not acceptable, not even on that old hardware.

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685




From stephenfeather at techrequest.com  Sat Jul 14 20:18:35 2001
From: stephenfeather at techrequest.com (Stephen Feather)
Date: Sat, 14 Jul 2001 20:18:35 -0400
Subject: [rt-users] Performance problems
In-Reply-To: <3B50D70A.C235FEBC@expersite.com>
Message-ID: <000001c10cc3$b12a9b00$0a00000a@wolf>

The browser can also be a factor.
Some information from here:
WinMe running ie5.5 with Nortons Personal Privacy (web ad stripping,
cookie handling) takes about 4-5 seconds.
Netscape on Mandrake takes about the same.
Lynx on Redhat almost instantanious.





-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Manuel Linsmayer
Sent: Saturday, July 14, 2001 7:35 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Performance problems


Hi!

I installed Request Tracker (2.0.1). Everything works correct, but the
performance of the web interface is _very_ poor. I've to wait four
seconds for every page.

I'm not sure whether this issue is caused by RT2 itself, or by a Perl
module or the MySQL database. Maybe somebody out there can help me.

Here is what 'make testdeps' says:

Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.40 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ...found
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ...found
Checking for Tie::IxHash...found
Checking for Text::Wrapper...found
Checking for Text::Template...found
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp...found
Checking for Log::Dispatch 1.6 ...found
Checking for DBD::mysql 2.0416 ...found

I'm using Apache 1.3.20, MySQL 3.23.32 and mod_perl 1.26.

And here's what I have in httpd.conf (inside VirtualHost).

Alias /rt2/ "/usr/local/rt2/WebRT/html/"
<Location "/rt2">
  PerlModule Apache::DBI
  PerlRequire "/usr/local/rt2/bin/webmux.pl"
  SetHandler perl-script
  PerlHandler RT::Mason
</Location>

Btw, I'm using MySQL very intensively, so it should work fine.

Thanks,
  Manuel

-- 
Manuel Linsmayer  <manuel.linsmayer at expersite.com>
Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users




From trevor at trevorsky.com  Sat Jul 14 20:26:34 2001
From: trevor at trevorsky.com (Trevor Sky Garside)
Date: Sat, 14 Jul 2001 17:26:34 -0700
Subject: [rt-users] Performance problems
References: <3B50D70A.C235FEBC@expersite.com> <007501c10cc0$f865a670$88f6fea9@halcyon> <3B50DFFF.1ABE8E7D@expersite.com>
Message-ID: <008201c10cc4$cd9ce760$88f6fea9@halcyon>

Well, my take on it is that RT2 is designed to be capable of a heavy load,
and so it makes use of mod_perl, and Mason, which appear to be somewhat of
resource hogs.  I would bet that the problem is exclusively the RAM, because
on my P233/64MB I noticed the hard drive chunking away the whole time it was
processing the request, meaning my poor Red Hat system was killing itself on
the swap partition.  Have a quick check of pricewatch.com and you'll see
that using a bit of RAM is probably the best of any resource to waste -- RAM
is insanely cheap these days.

But this does lead to a good question for the developer:  is there any
(easy) way to knock down the system requirements on this product?  It would
be nice to toss an old system from the closet in as a ticket server, this
way I don't have to piggy-back it onto a machine already tasked with other
functions (which I hate doing because of paranoia about security).

Trevor Sky Garside
<trevor at trevorsky.com>


----- Original Message -----
From: "Manuel Linsmayer" <manuel.linsmayer at expersite.com>
To: <rt-users at lists.fsck.com>
Sent: Saturday, July 14, 2001 5:12 PM
Subject: Re: [rt-users] Performance problems


> > What kind of hardware are you running?
>
> 400 MHz CPU with 64 MB RAM.
>
> I can't believe that this isn't enough for RT2. Four seconds to process
> a request is not acceptable, not even on that old hardware.
>
> Manuel
>
> --
> Manuel Linsmayer  <manuel.linsmayer at expersite.com>
> Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From jesse at fsck.com  Sun Jul 15 00:05:52 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 15 Jul 2001 00:05:52 -0400
Subject: [rt-users] Performance problems
In-Reply-To: <000001c10cc3$b12a9b00$0a00000a@wolf>; from stephenfeather@techrequest.com on Sat, Jul 14, 2001 at 08:18:35PM -0400
References: <3B50D70A.C235FEBC@expersite.com> <000001c10cc3$b12a9b00$0a00000a@wolf>
Message-ID: <20010715000552.E5042@pallas.fsck.com>

Netwscape 4.x's layout engine chokes badly on nested tables. IE 4.x and 5.x,
mozilla, lynx, links and w3m all perform much better than netscape 4.

On Sat, Jul 14, 2001 at 08:18:35PM -0400, Stephen Feather wrote:
> The browser can also be a factor.
> Some information from here:
> WinMe running ie5.5 with Nortons Personal Privacy (web ad stripping,
> cookie handling) takes about 4-5 seconds.
> Netscape on Mandrake takes about the same.
> Lynx on Redhat almost instantanious.
> 
> 
> 
> 
> 
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Manuel Linsmayer
> Sent: Saturday, July 14, 2001 7:35 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Performance problems
> 
> 
> Hi!
> 
> I installed Request Tracker (2.0.1). Everything works correct, but the
> performance of the web interface is _very_ poor. I've to wait four
> seconds for every page.
> 
> I'm not sure whether this issue is caused by RT2 itself, or by a Perl
> module or the MySQL database. Maybe somebody out there can help me.
> 
> Here is what 'make testdeps' says:
> 
> Checking for DBI 1.16 ...found
> Checking for DBIx::DataSource 0.02 ...found
> Checking for DBIx::SearchBuilder 0.40 ...found
> Checking for HTML::Entities...found
> Checking for MLDBM...found
> Checking for Net::Domain...found
> Checking for Net::SMTP...found
> Checking for Params::Validate 0.02 ...found
> Checking for HTML::Mason 0.896 ...found
> Checking for CGI::Cookie 1.06 ...found
> Checking for Apache::Session 1.53 ...found
> Checking for Date::Parse...found
> Checking for Date::Format...found
> Checking for MIME::Entity 5.108 ...found
> Checking for Mail::Mailer 1.20 ...found
> Checking for Getopt::Long 2.24 ...found
> Checking for Tie::IxHash...found
> Checking for Text::Wrapper...found
> Checking for Text::Template...found
> Checking for File::Spec 0.8 ...found
> Checking for Errno...found
> Checking for File::Temp...found
> Checking for Log::Dispatch 1.6 ...found
> Checking for DBD::mysql 2.0416 ...found
> 
> I'm using Apache 1.3.20, MySQL 3.23.32 and mod_perl 1.26.
> 
> And here's what I have in httpd.conf (inside VirtualHost).
> 
> Alias /rt2/ "/usr/local/rt2/WebRT/html/"
> <Location "/rt2">
>   PerlModule Apache::DBI
>   PerlRequire "/usr/local/rt2/bin/webmux.pl"
>   SetHandler perl-script
>   PerlHandler RT::Mason
> </Location>
> 
> Btw, I'm using MySQL very intensively, so it should work fine.
> 
> Thanks,
>   Manuel
> 
> -- 
> Manuel Linsmayer  <manuel.linsmayer at expersite.com>
> Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Sun Jul 15 00:20:18 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 15 Jul 2001 00:20:18 -0400
Subject: [rt-users] Performance problems
In-Reply-To: <3B50DFFF.1ABE8E7D@expersite.com>; from manuel.linsmayer@expersite.com on Sun, Jul 15, 2001 at 02:12:47AM +0200
References: <3B50D70A.C235FEBC@expersite.com> <007501c10cc0$f865a670$88f6fea9@halcyon> <3B50DFFF.1ABE8E7D@expersite.com>
Message-ID: <20010715002017.F5042@pallas.fsck.com>

To give you an idea of what I use RT on:

        anna.fsck.com is my laptop. It is a celeron 233 with 128 megs of ram.
        
        I run X, Xemacs, mysql, apache with mod_perl and RT on it. I _develop_
        RT on it. It performs just fine. 

        pallas.eruditorum.org is the server that serves http://fsck.com
        It is a P2/400 with 256mb of ram. It is running two rt2 instances,
        mysql, two _other_ instances of apache with mod_perl, postfix,
        bind, kerberos. zephyr, ftpd and a host of user processes. It 
        barely breaks a sweat.

        The new fastcgi handler is certainly less memory intensive than
        the mod_perl handler, but, well, RT is written in perl.

         128 more megs of ram will cost you on the order of
         $10 [1] these days. I suspect that's probably the easiest
         way to deal with your problem.  You might also want to look
         at making sure apache isn't starting more processes than it needs
         to and that other things aren't gobbling ram on the box.


         -j
         
         
         
         
         
[1]      http://www.rich-pacific.com/1216pc168pin.html 
         That's not an endorsement for rich-pacific. they were just the first
         hit on pricewatch.



On Sun, Jul 15, 2001 at 02:12:47AM +0200, Manuel Linsmayer wrote:
> > What kind of hardware are you running?
> 
> 400 MHz CPU with 64 MB RAM.
> 
> I can't believe that this isn't enough for RT2. Four seconds to process
> a request is not acceptable, not even on that old hardware.
> 
> Manuel
> 
> -- 
> Manuel Linsmayer  <manuel.linsmayer at expersite.com>
> Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

'"As the company that brought users the Internet, Netscape is now inviting 
the more than 60 million people who have used our client software to
'tune up' and upgrade to Netscape Communicator," said Mike Homer, 
senior vice president of marketing at Netscape.'  Sometimes I wonder.



From jesse at fsck.com  Sun Jul 15 00:27:34 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 15 Jul 2001 00:27:34 -0400
Subject: [rt-users] Performance problems
In-Reply-To: <008201c10cc4$cd9ce760$88f6fea9@halcyon>; from trevor@trevorsky.com on Sat, Jul 14, 2001 at 05:26:34PM -0700
References: <3B50D70A.C235FEBC@expersite.com> <007501c10cc0$f865a670$88f6fea9@halcyon> <3B50DFFF.1ABE8E7D@expersite.com> <008201c10cc4$cd9ce760$88f6fea9@halcyon>
Message-ID: <20010715002734.G5042@pallas.fsck.com>

On Sat, Jul 14, 2001 at 05:26:34PM -0700, Trevor Sky Garside wrote:
> But this does lead to a good question for the developer:  is there any
> (easy) way to knock down the system requirements on this product?  It would
> be nice to toss an old system from the closet in as a ticket server, this
> way I don't have to piggy-back it onto a machine already tasked with other
> functions (which I hate doing because of paranoia about security).

Give the new fastcgi hander in 2.0.1 a shot. It should be a bit less of a
memory hog, as there's no mod_perl overhead.

There's always more optimization to be done. At this point, RT performs
adequately well for reasonable ticket loads on modern hardware.  If a client
wanted me to spend time working on optimisation, it's certianly something I can
do. I suspect, however, that optimizing for the low end is really a waste of 
time and money, given that you could buy a new machine for far less than it
would cost for me to implement worthwhile space-saving optimisations.


        -j
> 
> Trevor Sky Garside
> <trevor at trevorsky.com>
> 
> 
> ----- Original Message -----
> From: "Manuel Linsmayer" <manuel.linsmayer at expersite.com>
> To: <rt-users at lists.fsck.com>
> Sent: Saturday, July 14, 2001 5:12 PM
> Subject: Re: [rt-users] Performance problems
> 
> 
> > > What kind of hardware are you running?
> >
> > 400 MHz CPU with 64 MB RAM.
> >
> > I can't believe that this isn't enough for RT2. Four seconds to process
> > a request is not acceptable, not even on that old hardware.
> >
> > Manuel
> >
> > --
> > Manuel Linsmayer  <manuel.linsmayer at expersite.com>
> > Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva



From hermann at rodeios.com  Sun Jul 15 03:18:31 2001
From: hermann at rodeios.com (Hermann Wecke)
Date: Sun, 15 Jul 2001 03:18:31 -0400 (EDT)
Subject: [rt-users] Allowing visitors into RT2
Message-ID: <Pine.BSF.4.30.0107150307270.11660-100000@cele.pair.com>

Sorry to ask this but I couldn't find any "solution"...

I would like to allow visitors (user guest, password blahblah ie.) into a
specific queue (abuse). No other permission (change / delete / comment /
reply...) except just look what is on that queue.

Is this possible???

Under "Modify the user guest" I'm seeing "Let this user be granted rights"
unchecked. Should I check this and them revoke permissions later?

I checked the page <http://www.helgrim.com/rtdocs/article4.html#44> but I
don't think there is a good solution there...

TIA.


Hermann

PS: Trying to run RT 2 using a RH6.2, pentium 266MMX (?), 64mb...
Working, but veeeery slow!  Will upgrade memory ASAP to as much as
possible...




From jesse at fsck.com  Sun Jul 15 10:05:07 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 15 Jul 2001 10:05:07 -0400
Subject: [rt-users] Allowing visitors into RT2
In-Reply-To: <Pine.BSF.4.30.0107150307270.11660-100000@cele.pair.com>; from hermann@rodeios.com on Sun, Jul 15, 2001 at 03:18:31AM -0400
References: <Pine.BSF.4.30.0107150307270.11660-100000@cele.pair.com>
Message-ID: <20010715100507.O5042@pallas.fsck.com>

You need to let the user 'Be granted rights'


On Sun, Jul 15, 2001 at 03:18:31AM -0400, Hermann Wecke wrote:
> Sorry to ask this but I couldn't find any "solution"...
> 
> I would like to allow visitors (user guest, password blahblah ie.) into a
> specific queue (abuse). No other permission (change / delete / comment /
> reply...) except just look what is on that queue.
> 
> Is this possible???
> 
> Under "Modify the user guest" I'm seeing "Let this user be granted rights"
> unchecked. Should I check this and them revoke permissions later?
> 
> I checked the page <http://www.helgrim.com/rtdocs/article4.html#44> but I
> don't think there is a good solution there...
> 
> TIA.
> 
> 
> Hermann
> 
> PS: Trying to run RT 2 using a RH6.2, pentium 266MMX (?), 64mb...
> Working, but veeeery slow!  Will upgrade memory ASAP to as much as
> possible...
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From rael at zero.kgon.com  Sun Jul 15 13:51:32 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 15 Jul 2001 10:51:32 -0700
Subject: [rt-users] FAQ updated, lots
Message-ID: <995219492.938.43.camel@zero.kgon.com>

Okay, ladies and gents. I have finally delivered on my promises... first
the Qmail+RT2 document and now the first major influx of FAQ entries.

http://www.helgrim.com/rtdocs/article5.html

Comments, criticism, suggestions, and of course new FAQ entries are
welcomed in my personal inbox. (Yeah, it took me a while to suss out the
doc-management system. I got the hang of it eventually, and updates are
an absolute breeze.)

--
  Karel P Kerezman - IS Admin, Entercom Portland - http://zero.kgon.com
 -----------------------------------------------------------------------
  Uses thumbtacks to post notes -- on his refrigerator.
 -----------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon




From tim.atkinson at itouch.com.au  Sun Jul 15 20:26:15 2001
From: tim.atkinson at itouch.com.au (Tim Atkinson)
Date: Mon, 16 Jul 2001 10:26:15 +1000
Subject: [rt-users] mysql.pm problem
References: <002401c10aa2$2857b1a0$d30da8c0@prv.au.itouchnet.net> <20010712034950.S1998@pallas.fsck.com> <009901c10acf$cb588a50$020da8c0@wintermute> <20010712105425.U1998@pallas.fsck.com>
Message-ID: <003501c10d8d$eca87f60$c80da8c0@prv.au.itouchnet.net>

I have now downgraded to the non-beta version of DBD::mysql and I am still
getting the same error. I believe that this problem is a config problem either
in apache or rt. I have read the docs but can't find a good way to test this.

Can anyone suggest one?

Thanks.
----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Tim Atkinson" <tim.atkinson at itouch.com.au>
Cc: <rt-users at lists.fsck.com>
Sent: Friday, July 13, 2001 12:54 AM
Subject: Re: [rt-users] mysql.pm problem


>
> You're running the "beta" DBD::mysql.  If I were you, I'd downgrade
> to Msql-Mysql-Modules.
>
>
>
> On Thu, Jul 12, 2001 at 10:40:12PM +1000, Tim Atkinson wrote:
> > Sorry... I knew I'd forget some info.
> >
> > DBD-mysql-2.0902
> > apache-1.3.20 (dso mode)
> > mod_perl-1.25.01 (dso)
> > mysql-3.23.39 (compiled from src)
> > perl 5.005
> > redhat 6.2 (2.2.19)
> >
> > Any help would be greatly appreciated.
> >
> > ----- Original Message -----
> > From: "Jesse" <jesse at fsck.com>
> > To: "Tim Atkinson" <tim.atkinson at itouch.com.au>
> > Sent: Thursday, July 12, 2001 5:49 PM
> > Subject: Re: [rt-users] mysql.pm problem
> >
> >
> > > what version of DBD::mysql have you installed?
> > >
> > >
> > > On Thu, Jul 12, 2001 at 05:13:31PM +1000, Tim Atkinson wrote:
> > > > Hi.
> > > >
> > > > I am seeing the following errors in the httpd error log:
> > > >
> > > > Had to create DBD::mysql::db::imp_data_size unexpectedly at
> > > > /usr/lib/perl5/site_perl/5.005/i386-linux/DBI.pm line 703.
> > > >
> > > > [Thu Jul 12 16:55:56 2001] [error] Undefined subroutine
> > &DBD::mysql::db::_login
> > > > called at /usr/lib/perl5/site_perl/5.005/i386-linux/DBD/mysql.pm line
124.
> > > >
> > > > When viewed in a browser, the first error gives a "document contains no
> > data"
> > > > error and the second gives a 500 "internal server error".
> > > >
> > > > I have done a "make test" for the module and it connects without a
problem.
> > > > Also, I have tried to connect to the db as rt_user and can do so without
a
> > > > problem.
> > > >
> > > > The lines in my httpd.conf are as follows:
> > > >
> > > > PerlModule Apache::DBI
> > > > PerlRequire /usr/local/rt2/bin/webmux.pl
> > > > SetHandler perl-script
> > > > PerlHandler RT::Mason
> > > >
> > > > Anyone got an idea what may be causing this?
> > > >
> > > > Thanks.
> > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > "If IBM _wanted_ to make clones, we could make them cheaper and faster
than
> > > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci
Department.
> > >
> > >
> > >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> Transporters are so ungodly.  if god had wanted us to travel great distances
> instantaneously, he would have given us an internal
> materialisation/dematerialisation control.
>   -- Shoshe Cole
>
>
>





From teo.dehesselle at uts.edu.au  Mon Jul 16 00:38:28 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Mon, 16 Jul 2001 14:38:28 +1000
Subject: [rt-users] Changing default # of tickets
Message-ID: <3B526FC4.448D4FE@uts.edu.au>

How do we change the default number of tickets displayed?

At least in our environment, we rarely care about more than the oldest 25
outstanding tickets per queue, and it seems to take a looong time to
display the queue when there are 300 to load.... 

Any suggestions ?



-- 
T?o de Hesselle,                 | Diplomacy is about surviving until
Unix Systems Administrator       | the next century.  Politics is 
                                 | about surviving until Friday 
University of Technology, Sydney | afternoon.        -- Yes, Minister



From lao_nightwolf at hotmail.com  Mon Jul 16 08:16:29 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Mon, 16 Jul 2001 08:16:29 
Subject: [rt-users] RT-2.0.1: how to change default templates?
Message-ID: <F8rhYQYx3G5aYY61LEd0000a9be@hotmail.com>

Goodmorning everyone!

I have to little questions left on how to change the default templates in RT 
2.0.1

Can someone tell me how to change the URL like here below in the mail you 
get back?

Mon Jul 16 03:17:58 2001: Request 367 was acted upon.
Transaction: Status changed from new to resolved by hendrik descamps
       Queue: aquanta-queue
     Subject: (No subject given)
       Owner: hendrik descamps
  Requestors: pberlinger at telegroup.com
      Status: resolved
Ticket <URL: 
http://RT::WebBaseURL.not.configured:80/Ticket/Display.html?id=367 >

I looked everywhere, also in the config.pm and changed it, but it doesn't 
change this..

And how can you you change the RT/example.com: Ticket #371 in the main 
windows via the Web UI?
This is also in the From field of an email.. and I can't change it..

It seems to be that the config.pm hasn't any effect anymore after first time 
installation?

Best Regards,
Any help would be great...

All the best!
Lao
_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.




From darrinw at nixc.net  Mon Jul 16 04:34:28 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Mon, 16 Jul 2001 08:34:28 +0000
Subject: [rt-users] Mailing from RT-2.
Message-ID: <20010716083428.D45548@nixc.net>

I'm new to RT, so bear with me.

Is there anyting special I ave to do to enable RT to send mails? 
No matter what I do (reply to a message, send a comment, etc), no mails
are sent out.

Thanks in advance,

-dw




From B.Toonk at zx.nl  Mon Jul 16 05:14:18 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Mon, 16 Jul 2001 11:14:18 +0200
Subject: [rt-users] session problems!
Message-ID: <01071611141800.00236@bas>

Hi,

We are using RT 2.0.0 now.
We are using 4 active queue's now.
We having 10 workers who uses RT.

But now and then some workers get to see pages the may not access.
Sometimes they get to see all the queues or tickets if they only have acces 
to 2 queue's ???  How is that possible. has it something to do with sessions ?

my sessiondata dir contains 30885 files!!!
mayby that is the problem ?

Bas Toonk!



From dewet at itouchlabs.com  Mon Jul 16 10:18:00 2001
From: dewet at itouchlabs.com (Dewet Diener)
Date: Mon, 16 Jul 2001 16:18:00 +0200
Subject: [rt-users] SelfService not showing tickets
Message-ID: <20010716161800.E29315@itouchlabs.com>

I'm trying to get the SelfService thing working for unprivileged users -
they can't see *anything* under either "Open requests" or "Closed
requests".  I've created tickets using such a demo user, I've given
every ACL to Everyone, but nothing seems to enable that listing.
  
Entering the ticket number manually in "Goto ticket" lets them see it
fine.  This behaviour is the same for a privileged superuser.
  
Help! :)
  
Dewet

-- 
Dewet Diener     dewet at itouchlabs.com     -o)
Systems Administrator     iTouch Labs     / \
Self-confessed geek and Linux fanatic    _\_v

SYN! ..... SYN! ACK! ..... ACK!
The mating call of the internet




From khera at kcilink.com  Mon Jul 16 10:30:59 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 16 Jul 2001 10:30:59 -0400
Subject: [rt-users] Performance problems
In-Reply-To: <008201c10cc4$cd9ce760$88f6fea9@halcyon>
References: <3B50D70A.C235FEBC@expersite.com>
	<007501c10cc0$f865a670$88f6fea9@halcyon>
	<3B50DFFF.1ABE8E7D@expersite.com>
	<008201c10cc4$cd9ce760$88f6fea9@halcyon>
Message-ID: <15186.64163.632994.396038@onceler.kciLink.com>

>>>>> "TSG" == Trevor Sky Garside <trevor at trevorsky.com> writes:

TSG> But this does lead to a good question for the developer: is there
TSG> any (easy) way to knock down the system requirements on this
TSG> product?  It would be nice to toss an old system from the closet

The general mod_perl tuning docs (which come with mod_perl) should be
of help (if not, let me know and I shall revise them.)  In particular,
if your system gets a lot of web page hits, you'll want to put a
buffer in front of it (reverse proxy is the curren term for this.)
This will let the buffer program speak to the heavy mod_perl
application server, and then trickle the data out to the remote site
at 28.8kbps, leaving the mod_perl app server to answer another
request.

Also, you absolutely don't want the mod_perl heavy server handling
images or any other simple static content if you can avoid it.
Depedning on the buffering program you use, this may be manually
configured, or dynamic.  The mod_perl guide also has many tips on this
topic.

If you're not using mod_perl for anything else on your web server,
think about splitting off the RT web server to its own instance on
another IP address or another port.  This will minimize its impact on
your regular web server.

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/



From Torsten.Fellhauer at ixpoint.de  Mon Jul 16 11:05:02 2001
From: Torsten.Fellhauer at ixpoint.de (Torsten Fellhauer)
Date: Mon, 16 Jul 2001 17:05:02 +0200
Subject: [rt-users] Import from 1.07 to 2.0.1 fails...
References: <3B4F0BE8.579DB746@ixpoint.de> <20010715013835.L5042@pallas.fsck.com>
Message-ID: <3B53029E.A0BEC387@ixpoint.de>

Yes, I did - and I also run the latest import-script...

Torsten

Jesse wrote:

> hrm. that's what I thought I fixed in 2.0.1.  are you sure you set your
> 'default queue' properly?
>
> On Fri, Jul 13, 2001 at 04:55:36PM +0200, Torsten Fellhauer wrote:
> > Hi,
> >
> > when I try to import the data from RT 1.0.7 to RT 2.0.1, the import
> > script fails when starting to import the transactions...
> >
> > Log output:
> >
> > RT::User=HASH(0x752cf8)->HasQueueRight Couldn't find a queue id at
> > /intranet/rt2/lib//RT/User.pm line 609
> >         RT::User::HasQueueRight('RT::User=HASH(0x752cf8)', 'TicketObj',
> > 'RT::Ticket=HASH(0x7e17ec)', 'Right', 'ShowT
> > icket') called at /intranet/rt2/lib//RT/Ticket.pm line 2803
> >         RT::Ticket::HasRight('RT::Ticket=HASH(0x7e17ec)', 'Principal',
> > 'RT::User=HASH(0x752cf8)', 'Right', 'ShowTick
> > et') called at /intranet/rt2/lib//RT/Ticket.pm line 2774
> >         RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0x7e17ec)',
> > 'ShowTicket') called at /intranet/rt2/lib//RT/T
> > icket.pm line 2724
> >         RT::Ticket::_Value('RT::Ticket=HASH(0x7e17ec)', 'EffectiveId')
> > called at /usr/local/lib/perl5/site_perl/5.6.
> > 1/DBIx/SearchBuilder/Record.pm line 406
> >
> > DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x7e17ec)')
> > called at /intranet/rt2/lib//RT/Ticket.pm
> >  line 91
> >         RT::Ticket::Load('RT::Ticket=HASH(0x7e17ec)', 29) called at
> > /intranet/rt2/lib//RT/Record.pm line 96
> >         RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 7,
> > 'Owner', 2, ...) called at /intranet/rt2/lib//RT/T
> > icket.pm line 449
> >         RT::Ticket::Import('RT::Ticket=HASH(0x7e17ec)', 'id', 1,
> > 'Queue', 'Birkel', 'Status', 'resolved', 'Requestor
> > ', ...) called at ./import-1.0-to-2.0 line 435
> >         main::MigrateTickets() called at ./import-1.0-to-2.0 line 72
> > 1_HasRight called without an AppliesTo object
> >
> >
> > Thank you
> >   Torsten
> >
> > --
> > _________________________________________________
> >
> >   Dipl.-Inform.(FH) Torsten Fellhauer
> >   iXpoint Informationssysteme GmbH
> >   Daimlerstrasse 3
> >   76275 Ettlingen, Germany
> >   Phone: +49 7243 3775-0, Fax: +49 7243 3775-77
> >   Email: Torsten.Fellhauer at ixpoint.de
> >   WWW:   http://www.ixpoint.de
> > _________________________________________________
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> ...realized that the entire structure of the net could be changed to be made
> more efficient, elegant, and spontaneously make more money for everyone
> involved. It's a marvelously simple diagram, but this form doesn't have a way
> for me to draw it.  It'll wait.                                 -Adam Hirsch

--
_________________________________________________

  Dipl.-Inform.(FH) Torsten Fellhauer
  iXpoint Informationssysteme GmbH
  Daimlerstrasse 3
  76275 Ettlingen, Germany
  Phone: +49 7243 3775-0, Fax: +49 7243 3775-77
  Email: Torsten.Fellhauer at ixpoint.de
  WWW:   http://www.ixpoint.de
_________________________________________________



From jesse at fsck.com  Mon Jul 16 11:37:50 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 16 Jul 2001 11:37:50 -0400
Subject: [rt-users] session problems!
In-Reply-To: <01071611141800.00236@bas>; from B.Toonk@zx.nl on Mon, Jul 16, 2001 at 11:14:18AM +0200
References: <01071611141800.00236@bas>
Message-ID: <20010716113750.Q5042@pallas.fsck.com>



On Mon, Jul 16, 2001 at 11:14:18AM +0200, Bas Toonk wrote:
> Hi,
> 
> We are using RT 2.0.0 now.
> We are using 4 active queue's now.
> We having 10 workers who uses RT.
> 
> But now and then some workers get to see pages the may not access.

Sounds like you're having CGI::Cookie issues. try upgrading to RT 2.0.1

> Sometimes they get to see all the queues or tickets if they only have acces 
> to 2 queue's ???  How is that possible. has it something to do with sessions ?
> 
> my sessiondata dir contains 30885 files!!!

Um. there's a cron job described in the installation docs that you need to
install to fix this.

> mayby that is the problem ?
> 
> Bas Toonk!
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From darrinw at nixc.net  Mon Jul 16 11:43:56 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Mon, 16 Jul 2001 15:43:56 +0000
Subject: [rt-users] Mailing from RT-2.
In-Reply-To: <20010716083428.D45548@nixc.net>; from darrinw@nixc.net on Mon, Jul 16, 2001 at 08:34:28AM +0000
References: <20010716083428.D45548@nixc.net>
Message-ID: <20010716154356.H45548@nixc.net>

Also, in the config.pm, how should the following variables be set:

$MailAlias="tickets";
$CorrespondAddress="tickets";
$CommentAddress="tickets";

As my previous email states, regardless of what I do in the ticketing system, 
the system does not generate mails.

I have $MailCommand = 'sendmail' and $SendmailPath = '/usr/sbin'.

No mails are sent out from the system.  Nothing is noted in the mail logs, nor is
anything being outputted to RT's logs.

Thanks.

-- 
darrin walton, darrinw at nixc.net




From tom.keeney at novuscg.com  Mon Jul 16 14:25:08 2001
From: tom.keeney at novuscg.com (Tom Keeney)
Date: Mon, 16 Jul 2001 13:25:08 -0500
Subject: [rt-users] [rt-users]
Message-ID: <200107161325.AA947978558@novuscg.com>

I'm letting all ticket requestors access the Web UI to submit trouble tickets.  How can I modify Group Rights to let ticket Requestors respond to replies through the Web UI?

Currently I have assigned Requestors these rights:
ShowTicket
ReplyToTicket
ModifyTicket

Thanks,

Tom

p.s.: Running RT v2.0.0



From B.Toonk at zx.nl  Tue Jul 17 04:27:51 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Tue, 17 Jul 2001 10:27:51 +0200
Subject: [rt-users] Still having session problems with RT 2.0.1
Message-ID: <01071710275100.00301@bas>

Hi,

I had some session problems in rt 2.0.0

> now and then some workers get to see pages the may not access.  Sounds like 
> Sometimes they get to see all the queues or tickets if they only have acces 
>to 2 queue's ??? How is that possible. has it something to do with sessions ?

Now i upgraded to rt 2.0.1 but i'am still having the same problems.
Users can still see things the dont have access to.

When a users clicks several times on [HOME]  the get to see queues the dont 
have access to.  If the click on [HOME] again the get to see there "own 
queue's "  and when the click a serveral times again on [HOME]  the get to 
see all the queue's again.

The conjob is running now to delete old session files.
i'am have now 4000 files in the sessiondata dir.

What is the problem ?
And how can i solv it ?

Bas Toonk!



From tasosc at otenet.gr  Tue Jul 17 08:53:29 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Tue, 17 Jul 2001 15:53:29 +0300
Subject: [rt-users] Import from 1.07 to 2.0.1 fails...
References: <3B4F0BE8.579DB746@ixpoint.de> <20010715013835.L5042@pallas.fsck.com> <3B53029E.A0BEC387@ixpoint.de>
Message-ID: <3B543549.8030800@otenet.gr>

Hi

Upgrade the mysql & DBI mysql modules to the latest.
It worked for me with RT 2.0.0 both on a linux box and a solaris 8 sparc 
box.

Take care
Tasos


Torsten Fellhauer wrote:

> Yes, I did - and I also run the latest import-script...
> 
> Torsten
> 
> Jesse wrote:
> 
> 
>>hrm. that's what I thought I fixed in 2.0.1.  are you sure you set your
>>'default queue' properly?
>>
>>On Fri, Jul 13, 2001 at 04:55:36PM +0200, Torsten Fellhauer wrote:
>>
>>>Hi,
>>>
>>>when I try to import the data from RT 1.0.7 to RT 2.0.1, the import
>>>script fails when starting to import the transactions...
>>>
>>>Log output:
>>>
>>>RT::User=HASH(0x752cf8)->HasQueueRight Couldn't find a queue id at
>>>/intranet/rt2/lib//RT/User.pm line 609
>>>        RT::User::HasQueueRight('RT::User=HASH(0x752cf8)', 'TicketObj',
>>>'RT::Ticket=HASH(0x7e17ec)', 'Right', 'ShowT
>>>icket') called at /intranet/rt2/lib//RT/Ticket.pm line 2803
>>>        RT::Ticket::HasRight('RT::Ticket=HASH(0x7e17ec)', 'Principal',
>>>'RT::User=HASH(0x752cf8)', 'Right', 'ShowTick
>>>et') called at /intranet/rt2/lib//RT/Ticket.pm line 2774
>>>        RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0x7e17ec)',
>>>'ShowTicket') called at /intranet/rt2/lib//RT/T
>>>icket.pm line 2724
>>>        RT::Ticket::_Value('RT::Ticket=HASH(0x7e17ec)', 'EffectiveId')
>>>called at /usr/local/lib/perl5/site_perl/5.6.
>>>1/DBIx/SearchBuilder/Record.pm line 406
>>>
>>>DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x7e17ec)')
>>>called at /intranet/rt2/lib//RT/Ticket.pm
>>> line 91
>>>        RT::Ticket::Load('RT::Ticket=HASH(0x7e17ec)', 29) called at
>>>/intranet/rt2/lib//RT/Record.pm line 96
>>>        RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 7,
>>>'Owner', 2, ...) called at /intranet/rt2/lib//RT/T
>>>icket.pm line 449
>>>        RT::Ticket::Import('RT::Ticket=HASH(0x7e17ec)', 'id', 1,
>>>'Queue', 'Birkel', 'Status', 'resolved', 'Requestor
>>>', ...) called at ./import-1.0-to-2.0 line 435
>>>        main::MigrateTickets() called at ./import-1.0-to-2.0 line 72
>>>1_HasRight called without an AppliesTo object
>>>
>>>
>>>Thank you
>>>  Torsten
>>>
>>>--
>>>_________________________________________________
>>>
>>>  Dipl.-Inform.(FH) Torsten Fellhauer
>>>  iXpoint Informationssysteme GmbH
>>>  Daimlerstrasse 3
>>>  76275 Ettlingen, Germany
>>>  Phone: +49 7243 3775-0, Fax: +49 7243 3775-77
>>>  Email: Torsten.Fellhauer at ixpoint.de
>>>  WWW:   http://www.ixpoint.de
>>>_________________________________________________
>>>
>>>
>>>
>>>_______________________________________________
>>>rt-users mailing list
>>>rt-users at lists.fsck.com
>>>http://lists.fsck.com/mailman/listinfo/rt-users
>>>
>>>
>>--
>>jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
>>70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>>
>>...realized that the entire structure of the net could be changed to be made
>>more efficient, elegant, and spontaneously make more money for everyone
>>involved. It's a marvelously simple diagram, but this form doesn't have a way
>>for me to draw it.  It'll wait.                                 -Adam Hirsch
>>
> 
> --
> _________________________________________________
> 
>   Dipl.-Inform.(FH) Torsten Fellhauer
>   iXpoint Informationssysteme GmbH
>   Daimlerstrasse 3
>   76275 Ettlingen, Germany
>   Phone: +49 7243 3775-0, Fax: +49 7243 3775-77
>   Email: Torsten.Fellhauer at ixpoint.de
>   WWW:   http://www.ixpoint.de
> _________________________________________________
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> 
> 






From tasosc at otenet.gr  Tue Jul 17 08:58:46 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Tue, 17 Jul 2001 15:58:46 +0300
Subject: [rt-users] The RT::WebBaseURL.not.configured: curse
Message-ID: <3B543686.7010009@otenet.gr>

Hi

When I imported the tickets from 1.0.7 I forgot to change
the config.pm.
Now although I 've changed config.pm the WebBaseURL I still get

  Ticket <URL: http://RT::WebBaseURL.not.configured:80/Ticket/.......
on the e-mails/.


The only place that I can see it is in Attachments table.

Is there an easy way to fix this ?

Take care
Tasos





From rherget at xebec.de  Tue Jul 17 09:33:03 2001
From: rherget at xebec.de (Roland von Herget)
Date: Tue, 17 Jul 2001 15:33:03 +0200 (CEST)
Subject: [rt-users] External Authentication Patch Set
In-Reply-To: <00e201c10b0a$909d2200$69285492@tivoli.com>
Message-ID: <Pine.LNX.4.21.0107171524160.1952-100000@guru.intranet.xebec.de>

Hi Christian,

You've posted a message here a few weeks ago, talking about an example
LDAP authentication you will do / have done.
Do you think you will be able to post these diff's here ?
I'm very interested in this work because I have to do exactly the same
here...
If I can help out somewhere, just tell me !

Thanks a lot,

Roland



On Thu, 12 Jul 2001, Christian Gilmore wrote:

> I've updated the framework with the following modifications. Attached are
> the requisite diffs.
> 
> * bin/rt-mailgate
> 	Corrected bug that disallowed user creation
>     	  even if the user was found externally
> 
> * WebRT/html/User/Prefs.html
> * WebRT/html/SelfService/Prefs.html
> * WebRT/html/Admin/Users/Modify.html
> 	Removed password update ability if $WebExternalAuth
> 	  is defined
> 
> Regards,
> Christian
> 
> -----------------
> Christian Gilmore
> Infrastructure & Tools Team Lead
> Web & Multimedia Development
> IBM Software Group
> 




From damian at sentex.net  Tue Jul 17 12:21:34 2001
From: damian at sentex.net (Damian Gerow)
Date: Tue, 17 Jul 2001 12:21:34 -0400
Subject: [rt-users] correspond/comment e-mail
Message-ID: <IDEEIMNKDLEOBLPDPOEHEEMMCEAA.damian@sentex.net>

Right now, any e-mail sent from the RT system (say, as a result of a Scrip
action) comes from "Nobody <nobody at rthost>".  Is there any way to change
this?




From eric.horne at std.teradyne.com  Mon Jul 16 12:29:43 2001
From: eric.horne at std.teradyne.com (Eric Horne)
Date: Mon, 16 Jul 2001 09:29:43 -0700
Subject: [rt-users] Performance problems
References: <3B50D70A.C235FEBC@expersite.com> <000001c10cc3$b12a9b00$0a00000a@wolf> <20010715000552.E5042@pallas.fsck.com>
Message-ID: <3B531677.46DDC5C9@std.teradyne.com>

Jesse wrote:
> 
> Netwscape 4.x's layout engine chokes badly on nested tables. IE 4.x and 5.x,
> mozilla, lynx, links and w3m all perform much better than netscape 4.

I am seeing the same poor performance -- my client machine is a 300MHZ
Ultra 10 with 256MB RAM running Solaris 8 -- my ticket/database machine
is a *dedicated* Ultra 60 (450MHz) with 512MB RAM. I am using netscape 4
and have seen similar performance problems with netscape when big or
lots of tables are involved. Netscape 6 (mozilla?) doesn't seem to be
much better, at least on Solaris. 

-Eric

> 
> On Sat, Jul 14, 2001 at 08:18:35PM -0400, Stephen Feather wrote:
> > The browser can also be a factor.
> > Some information from here:
> > WinMe running ie5.5 with Nortons Personal Privacy (web ad stripping,
> > cookie handling) takes about 4-5 seconds.
> > Netscape on Mandrake takes about the same.
> > Lynx on Redhat almost instantanious.
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Manuel Linsmayer
> > Sent: Saturday, July 14, 2001 7:35 PM
> > To: rt-users at lists.fsck.com
> > Subject: [rt-users] Performance problems
> >
> >
> > Hi!
> >
> > I installed Request Tracker (2.0.1). Everything works correct, but the
> > performance of the web interface is _very_ poor. I've to wait four
> > seconds for every page.
> >
> > I'm not sure whether this issue is caused by RT2 itself, or by a Perl
> > module or the MySQL database. Maybe somebody out there can help me.
> >
> > Here is what 'make testdeps' says:
> >
> > Checking for DBI 1.16 ...found
> > Checking for DBIx::DataSource 0.02 ...found
> > Checking for DBIx::SearchBuilder 0.40 ...found
> > Checking for HTML::Entities...found
> > Checking for MLDBM...found
> > Checking for Net::Domain...found
> > Checking for Net::SMTP...found
> > Checking for Params::Validate 0.02 ...found
> > Checking for HTML::Mason 0.896 ...found
> > Checking for CGI::Cookie 1.06 ...found
> > Checking for Apache::Session 1.53 ...found
> > Checking for Date::Parse...found
> > Checking for Date::Format...found
> > Checking for MIME::Entity 5.108 ...found
> > Checking for Mail::Mailer 1.20 ...found
> > Checking for Getopt::Long 2.24 ...found
> > Checking for Tie::IxHash...found
> > Checking for Text::Wrapper...found
> > Checking for Text::Template...found
> > Checking for File::Spec 0.8 ...found
> > Checking for Errno...found
> > Checking for File::Temp...found
> > Checking for Log::Dispatch 1.6 ...found
> > Checking for DBD::mysql 2.0416 ...found
> >
> > I'm using Apache 1.3.20, MySQL 3.23.32 and mod_perl 1.26.
> >
> > And here's what I have in httpd.conf (inside VirtualHost).
> >
> > Alias /rt2/ "/usr/local/rt2/WebRT/html/"
> > <Location "/rt2">
> >   PerlModule Apache::DBI
> >   PerlRequire "/usr/local/rt2/bin/webmux.pl"
> >   SetHandler perl-script
> >   PerlHandler RT::Mason
> > </Location>
> >
> > Btw, I'm using MySQL very intensively, so it should work fine.
> >
> > Thanks,
> >   Manuel
> >
> > --
> > Manuel Linsmayer  <manuel.linsmayer at expersite.com>
> > Fingerprint  BDA6 8884 A5F3 D8D7 5D77  C183 13F8 5E16 357E 36FD
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> to the gills on mdma that you can't focus on any given line of text for more
> than 10 seconds continuously."
>                                         -Nathan Mehl
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users



From jszabo at dilligaff.rutgers.edu  Mon Jul 16 17:04:35 2001
From: jszabo at dilligaff.rutgers.edu (jszabo at dilligaff.rutgers.edu)
Date: 16 Jul 2001 21:04:35 -0000
Subject: [rt-users] Log::Dispatch installing
Message-ID: <20010716210435.13585.qmail@dilligaff.rutgers.edu>

How do I fix this error in installing the Log::Dispatch perl module for rt:

Manifying blib/man3/Log::Dispatch::Screen.3pm
Manifying blib/man3/Log::Dispatch::Base.3pm
Manifying blib/man3/Log::Dispatch::Email.3pm
Manifying blib/man3/Log::Dispatch::Email::MailSend.3pm
Manifying blib/man3/Log::Dispatch.3pm
Manifying blib/man3/Log::Dispatch::Output.3pm
Manifying blib/man3/Log::Dispatch::Email::MIMELite.3pm
Manifying blib/man3/Log::Dispatch::Syslog.3pm
Manifying blib/man3/Log::Dispatch::ApacheLog.3pm
Manifying blib/man3/Log::Dispatch::Handle.3pm
Manifying blib/man3/Log::Dispatch::Email::MailSendmail.3pm
Manifying blib/man3/Log::Dispatch::File.3pm
  /usr/bin/make  -- OK
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i586-linux -I/usr/lib/perl5/5.6.0 test.pl
1..122
BEGIN not safe after errors--compilation aborted at test.pl line 33.
make: *** [test_dynamic] Error 255
  /usr/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force

Checking for DBD::mysql 2.0416 ...found



Joe




From dewet at itouchlabs.com  Sun Jul 15 16:32:03 2001
From: dewet at itouchlabs.com (Dewet Diener)
Date: Sun, 15 Jul 2001 22:32:03 +0200
Subject: [rt-users] SelfServer not showing tickets
Message-ID: <20010715223203.A2925@itouchlabs.com>

I'm trying to get the SelfService thing working for unprivileged users
- but they can't see *anything* under either "Open requests" or "Closed
requests".  I've created tickets using such a demo user, I've given
every ACL to Everyone, but nothing seems to enable that listing.

Entering the ticket number manually in "Goto ticket" lets them see it
fine.  This behaviour is the same for a privileged superuser.

Help! :)

Dewet

-- 
Dewet Diener     dewet at itouchlabs.com     -o)
Systems Administrator     iTouch Labs     / \
Self-confessed geek and Linux fanatic    _\_v

SYN! ..... SYN! ACK! ..... ACK!
The mating call of the internet




From christian.gilmore at tivoli.com  Tue Jul 17 14:18:54 2001
From: christian.gilmore at tivoli.com (Christian Gilmore)
Date: Tue, 17 Jul 2001 13:18:54 -0500
Subject: [rt-users] External Authentication Patch Set
In-Reply-To: <Pine.LNX.4.21.0107171524160.1952-100000@guru.intranet.xebec.de>
Message-ID: <002001c10eec$f06ef9c0$69285492@tivoli.com>

Roland,

I've been thinking of holding off on providing an example until I see how
Jesse integrates the diffs. Speaking of which, Jesse, I've a couple more
on this topic to provide. I'll send them directly to you.

Regards,
Christian

> -----Original Message-----
> From: Roland von Herget [mailto:rherget at xebec.de]
> Sent: Tuesday, July 17, 2001 8:33 AM
> To: Christian Gilmore
> Cc: RT Users Mailing List (E-mail)
> Subject: RE: [rt-users] External Authentication Patch Set
>
>
>
> Hi Christian,
>
> You've posted a message here a few weeks ago, talking about an example
> LDAP authentication you will do / have done.
> Do you think you will be able to post these diff's here ?
> I'm very interested in this work because I have to do exactly the same
> here...
> If I can help out somewhere, just tell me !
>
> Thanks a lot,
>
> Roland
>
>
>
> On Thu, 12 Jul 2001, Christian Gilmore wrote:
>
> > I've updated the framework with the following
> modifications. Attached are
> > the requisite diffs.
> >
> > * bin/rt-mailgate
> > 	Corrected bug that disallowed user creation
> >     	  even if the user was found externally
> >
> > * WebRT/html/User/Prefs.html
> > * WebRT/html/SelfService/Prefs.html
> > * WebRT/html/Admin/Users/Modify.html
> > 	Removed password update ability if $WebExternalAuth
> > 	  is defined
> >
> > Regards,
> > Christian
> >
> > -----------------
> > Christian Gilmore
> > Infrastructure & Tools Team Lead
> > Web & Multimedia Development
> > IBM Software Group
> >
>
>




From jesse at fsck.com  Tue Jul 17 16:39:12 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 17 Jul 2001 16:39:12 -0400
Subject: [rt-users] Mailing from RT-2.
In-Reply-To: <20010716154356.H45548@nixc.net>; from darrinw@nixc.net on Mon, Jul 16, 2001 at 03:43:56PM +0000
References: <20010716083428.D45548@nixc.net> <20010716154356.H45548@nixc.net>
Message-ID: <20010717163912.C5042@pallas.fsck.com>

What MTA are you using? 
I'd recommend trying sendmailpipe, rather than sendmail.
You almost definitely want those "tickets" to be
"tickets\@nicx.net"


On Mon, Jul 16, 2001 at 03:43:56PM +0000, Darrin Walton wrote:
> Also, in the config.pm, how should the following variables be set:
> 
> $MailAlias="tickets";
> $CorrespondAddress="tickets";
> $CommentAddress="tickets";
> 
> As my previous email states, regardless of what I do in the ticketing system, 
> the system does not generate mails.
> 
> I have $MailCommand = 'sendmail' and $SendmailPath = '/usr/sbin'.
> 
> No mails are sent out from the system.  Nothing is noted in the mail logs, nor is
> anything being outputted to RT's logs.
> 
> Thanks.
> 
> -- 
> darrin walton, darrinw at nixc.net
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From jesse at fsck.com  Tue Jul 17 16:43:25 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 17 Jul 2001 16:43:25 -0400
Subject: [rt-users] Log::Dispatch installing
In-Reply-To: <20010716210435.13585.qmail@dilligaff.rutgers.edu>; from jszabo@dilligaff.rutgers.edu on Mon, Jul 16, 2001 at 09:04:35PM -0000
References: <20010716210435.13585.qmail@dilligaff.rutgers.edu>
Message-ID: <20010717164325.G5042@pallas.fsck.com>

Have you spoken to the maintainer of Log::Dispatch?


On Mon, Jul 16, 2001 at 09:04:35PM -0000, jszabo at dilligaff.rutgers.edu wrote:
> 
> How do I fix this error in installing the Log::Dispatch perl module for rt:
> 
> Manifying blib/man3/Log::Dispatch::Screen.3pm
> Manifying blib/man3/Log::Dispatch::Base.3pm
> Manifying blib/man3/Log::Dispatch::Email.3pm
> Manifying blib/man3/Log::Dispatch::Email::MailSend.3pm
> Manifying blib/man3/Log::Dispatch.3pm
> Manifying blib/man3/Log::Dispatch::Output.3pm
> Manifying blib/man3/Log::Dispatch::Email::MIMELite.3pm
> Manifying blib/man3/Log::Dispatch::Syslog.3pm
> Manifying blib/man3/Log::Dispatch::ApacheLog.3pm
> Manifying blib/man3/Log::Dispatch::Handle.3pm
> Manifying blib/man3/Log::Dispatch::Email::MailSendmail.3pm
> Manifying blib/man3/Log::Dispatch::File.3pm
>   /usr/bin/make  -- OK
> Running make test
> PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i586-linux -I/usr/lib/perl5/5.6.0 test.pl
> 1..122
> BEGIN not safe after errors--compilation aborted at test.pl line 33.
> make: *** [test_dynamic] Error 255
>   /usr/bin/make test -- NOT OK
> Running make install
>   make test had returned bad status, won't install without force
> 
> Checking for DBD::mysql 2.0416 ...found
> 
> 
> 
> Joe
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Tue Jul 17 16:48:50 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 17 Jul 2001 16:48:50 -0400
Subject: [rt-users] The RT::WebBaseURL.not.configured: curse
In-Reply-To: <3B543686.7010009@otenet.gr>; from tasosc@otenet.gr on Tue, Jul 17, 2001 at 03:58:46PM +0300
References: <3B543686.7010009@otenet.gr>
Message-ID: <20010717164850.J5042@pallas.fsck.com>

have you restarted apache since updating the config file?


On Tue, Jul 17, 2001 at 03:58:46PM +0300, Tasos Chronis wrote:
> Hi
> 
> When I imported the tickets from 1.0.7 I forgot to change
> the config.pm.
> Now although I 've changed config.pm the WebBaseURL I still get
> 
>   Ticket <URL: http://RT::WebBaseURL.not.configured:80/Ticket/.......
> on the e-mails/.
> 
> 
> The only place that I can see it is in Attachments table.
> 
> Is there an easy way to fix this ?
> 
> Take care
> Tasos
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From raistlin at tacorp.net  Tue Jul 17 20:53:06 2001
From: raistlin at tacorp.net (Jason Slagle)
Date: Tue, 17 Jul 2001 20:53:06 -0400 (EDT)
Subject: [rt-users] Log::Dispatch installing
In-Reply-To: <20010717164325.G5042@pallas.fsck.com>
Message-ID: <20010717205255.B13128-100000@mail.tacorp.net>

I got that earlier.

Just install it again and it succeeds.

Jason

-- 
Jason Slagle - CCNP - CCDP
Network Administrator - Toledo Internet Access - Toledo Ohio
- raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172
/"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
\ /   ASCII Ribbon Campaign  .  Interim Team Lead - . Admin -
 X  - NO HTML/RTF in e-mail  .        Coders        .   wombat.dal.net
/ \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network


On Tue, 17 Jul 2001, Jesse wrote:

> Have you spoken to the maintainer of Log::Dispatch?
>
>
> On Mon, Jul 16, 2001 at 09:04:35PM -0000, jszabo at dilligaff.rutgers.edu wrote:
> >
> > How do I fix this error in installing the Log::Dispatch perl module for rt:
> >
> > Manifying blib/man3/Log::Dispatch::Screen.3pm
> > Manifying blib/man3/Log::Dispatch::Base.3pm
> > Manifying blib/man3/Log::Dispatch::Email.3pm
> > Manifying blib/man3/Log::Dispatch::Email::MailSend.3pm
> > Manifying blib/man3/Log::Dispatch.3pm
> > Manifying blib/man3/Log::Dispatch::Output.3pm
> > Manifying blib/man3/Log::Dispatch::Email::MIMELite.3pm
> > Manifying blib/man3/Log::Dispatch::Syslog.3pm
> > Manifying blib/man3/Log::Dispatch::ApacheLog.3pm
> > Manifying blib/man3/Log::Dispatch::Handle.3pm
> > Manifying blib/man3/Log::Dispatch::Email::MailSendmail.3pm
> > Manifying blib/man3/Log::Dispatch::File.3pm
> >   /usr/bin/make  -- OK
> > Running make test
> > PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i586-linux -I/usr/lib/perl5/5.6.0 test.pl
> > 1..122
> > BEGIN not safe after errors--compilation aborted at test.pl line 33.
> > make: *** [test_dynamic] Error 255
> >   /usr/bin/make test -- NOT OK
> > Running make install
> >   make test had returned bad status, won't install without force
> >
> > Checking for DBD::mysql 2.0416 ...found
> >
> >
> >
> > Joe
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>




From jesse at fsck.com  Tue Jul 17 16:59:32 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 17 Jul 2001 16:59:32 -0400
Subject: [rt-users] Still having session problems with RT 2.0.1
In-Reply-To: <01071710275100.00301@bas>; from B.Toonk@zx.nl on Tue, Jul 17, 2001 at 10:27:51AM +0200
References: <01071710275100.00301@bas>
Message-ID: <20010717165932.L5042@pallas.fsck.com>

Turn on netscape's "tell me about cookies". Is RT sending an 
af_sid cookie?  Is this cookie a long random string?

        -j



On Tue, Jul 17, 2001 at 10:27:51AM +0200, Bas Toonk wrote:
> Hi,
> 
> I had some session problems in rt 2.0.0
> 
> > now and then some workers get to see pages the may not access.  Sounds like 
> > Sometimes they get to see all the queues or tickets if they only have acces 
> >to 2 queue's ??? How is that possible. has it something to do with sessions ?
> 
> Now i upgraded to rt 2.0.1 but i'am still having the same problems.
> Users can still see things the dont have access to.
> 
> When a users clicks several times on [HOME]  the get to see queues the dont 
> have access to.  If the click on [HOME] again the get to see there "own 
> queue's "  and when the click a serveral times again on [HOME]  the get to 
> see all the queue's again.
> 
> The conjob is running now to delete old session files.
> i'am have now 4000 files in the sessiondata dir.
> 
> What is the problem ?
> And how can i solv it ?
> 
> Bas Toonk!
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From jszabo at dilligaff.rutgers.edu  Tue Jul 17 17:08:34 2001
From: jszabo at dilligaff.rutgers.edu (Joe S.)
Date: Tue, 17 Jul 2001 17:08:34 -0400 (EDT)
Subject: [rt-users] Log::Dispatch installing
In-Reply-To: <20010717164325.G5042@pallas.fsck.com>
Message-ID: <Pine.LNX.4.33.0107171650490.25277-100000@dilligaff.rutgers.edu>

Yeah, the author of Log::Dispatch is baffled with the test error.  I'm in
suse linux 7.1 with perl 5.6.0.  I'm having a lot of trouble getting
started actually.  2 other perl modules assume you can write to a test
database anonymously in mysql, and that had been disabled
(Apache::Session, DBD::mysql).  I think I have different versions of some
of these modules too, but it doesn't seem to matter.  I also had to let
tcp port 20 into the packet filter, so CPAN could use active ftp to
download.  Plus some modules try to compile a newer version of perl, but I
can control c out of it.

I believe there are some typos in the README too:


this:

find /path/to/rt2/WebRT/sessiondata --type f -amin +600 -exec rm {}\;

should be this (-type not --type, quote {} and add a space after it):

find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec rm '{}' \;


and in here I think it should say Apache::Sessions instead of Apache::DBI,
otherwise it can't find some perl module:

<VirtualHost your.ip.address>
DocumentRoot /path/to/rt2/WebRT/html
ServerName your.rt.server.hostname
PerlModule Apache::DBI
PerlRequire /path/to/rt2/bin/webmux.pl
<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>
</VirtualHost>


Can you tell me how to run rt2 as a symbolic link off the document root
instead of the document root btw?


Joe


On Tue, 17 Jul 2001, Jesse wrote:

> Have you spoken to the maintainer of Log::Dispatch?
>
>
> On Mon, Jul 16, 2001 at 09:04:35PM -0000, jszabo at dilligaff.rutgers.edu wrote:
> >
> > How do I fix this error in installing the Log::Dispatch perl module for rt:
> >
> > Manifying blib/man3/Log::Dispatch::Screen.3pm
> > Manifying blib/man3/Log::Dispatch::Base.3pm
> > Manifying blib/man3/Log::Dispatch::Email.3pm
> > Manifying blib/man3/Log::Dispatch::Email::MailSend.3pm
> > Manifying blib/man3/Log::Dispatch.3pm
> > Manifying blib/man3/Log::Dispatch::Output.3pm
> > Manifying blib/man3/Log::Dispatch::Email::MIMELite.3pm
> > Manifying blib/man3/Log::Dispatch::Syslog.3pm
> > Manifying blib/man3/Log::Dispatch::ApacheLog.3pm
> > Manifying blib/man3/Log::Dispatch::Handle.3pm
> > Manifying blib/man3/Log::Dispatch::Email::MailSendmail.3pm
> > Manifying blib/man3/Log::Dispatch::File.3pm
> >   /usr/bin/make  -- OK
> > Running make test
> > PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib -I/usr/lib/perl5/5.6.0/i586-linux -I/usr/lib/perl5/5.6.0 test.pl
> > 1..122
> > BEGIN not safe after errors--compilation aborted at test.pl line 33.
> > make: *** [test_dynamic] Error 255
> >   /usr/bin/make test -- NOT OK
> > Running make install
> >   make test had returned bad status, won't install without force
> >
> > Checking for DBD::mysql 2.0416 ...found
> >
> >
> >
> > Joe
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> to the gills on mdma that you can't focus on any given line of text for more
> than 10 seconds continuously."
> 					-Nathan Mehl
>




From tom.keeney at novuscg.com  Tue Jul 17 17:38:42 2001
From: tom.keeney at novuscg.com (Tom Keeney)
Date: Tue, 17 Jul 2001 16:38:42 -0500
Subject: [rt-users] Keyword Assignment
Message-ID: <200107171638.AA305922706@novuscg.com>

All -

Does anyone know how to assign rights such that unpriveleged users can view keywords when they submit trouble tickets via the web ui.  Thanks in advance.

Tom
RT v2.0.0



From jesse at fsck.com  Tue Jul 17 17:48:09 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 17 Jul 2001 17:48:09 -0400
Subject: [rt-users] Keyword Assignment
In-Reply-To: <200107171638.AA305922706@novuscg.com>; from tom.keeney@novuscg.com on Tue, Jul 17, 2001 at 04:38:42PM -0500
References: <200107171638.AA305922706@novuscg.com>
Message-ID: <20010717174809.V5042@pallas.fsck.com>

The functionality isn't really there yet. /SelfService was designed before
keywords got brought into the codebase.  :/


On Tue, Jul 17, 2001 at 04:38:42PM -0500, Tom Keeney wrote:
> All -
> 
> Does anyone know how to assign rights such that unpriveleged users can view keywords when they submit trouble tickets via the web ui.  Thanks in advance.
> 
> Tom
> RT v2.0.0
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From lao_nightwolf at hotmail.com  Wed Jul 18 02:38:35 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Wed, 18 Jul 2001 08:38:35 +0200
Subject: [rt-users] RT 2.0.1 email header/web ui
Message-ID: <OE72goZolmRBaYFkuut0000002a@hotmail.com>

hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email.. and I can't change it.. (example.com)

It seems to be that the config.pm hasn't any effect anymore after first time
installation?

Best Regards,
Any help would be great...

All the best!
LaoGet more from the Web.  FREE MSN Explorer download : http://explorer.msn.com
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From lleuchter at germany.ea.com  Wed Jul 18 02:50:21 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 18 Jul 2001 08:50:21 +0200
Subject: AW: [rt-users] RT 2.0.1 email header/web ui
Message-ID: <E4695631972C4D428EE7D6C067498CEE024EC2@eager1.ger.ceo.ad.ea.com>

Edit the first entry in config.pm to your desired name and restart your
apache server.
This will help
 
Lars

-----Urspr?ngliche Nachricht-----
Von: lao nightwolf [mailto:lao_nightwolf at hotmail.com] 
Gesendet: Mittwoch, 18. Juli 2001 08:39
An: rt-users at lists.fsck.com
Betreff: [rt-users] RT 2.0.1 email header/web ui


hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email.. and I can't change it..
(example.com)

It seems to be that the config.pm hasn't any effect anymore after first time
installation?

Best Regards,
Any help would be great...

All the best!
Lao


  _____  

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com
<http://explorer.msn.com> 




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From robin2 at staff.highway1.com.au  Wed Jul 18 03:21:10 2001
From: robin2 at staff.highway1.com.au (Robin Marshall)
Date: Wed, 18 Jul 2001 15:21:10 +0800
Subject: [rt-users] Another problem with mailgate
Message-ID: <001001c10f5a$382ab200$6d7f20cb@zipster>

Hi Guys,

I've been reading the archives and have seen this sort of question pop up a
lot. Mine is a little different, when posting to the address
rt at dogmatix.highway1.com.au I get a bounce message as follows:

The original message was received at Wed, 18 Jul 2001 13:29:08 +0800
from staff-mail.highway1.com.au [203.32.127.95]
----- The following addresses had permanent fatal errors -----
"/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
(reason: can't create (user) output file)
(expanded from: <rt at dogmatix.highway1.com.au>)
----- Transcript of session follows -----
554 5.3.0 /usr/local/rt2/bin/rt-mailgate --queue support --action
correspond... cannot open /usr/local/rt2/bin/rt-mailgate --queue
support --action correspond: Permission denied
550 5.0.0 "/usr/local/rt2/bin/rt-mailgate --queue support --action
correspond"... Can't create output

I have already put a link in /etc/smrsh and I'm running sendmail 8.11.4

Any help would be much appreciated.
Best regards,
Robin Marshall




From robin2 at staff.highway1.com.au  Wed Jul 18 05:35:54 2001
From: robin2 at staff.highway1.com.au (Robin Marshall)
Date: Wed, 18 Jul 2001 17:35:54 +0800
Subject: [rt-users] Another problem with mailgate
References: <001001c10f5a$382ab200$6d7f20cb@zipster> <20010718172611.P42695@bofh.internal.moreton.com.au>
Message-ID: <000501c10f6d$0bd820d0$6d7f20cb@zipster>

Thanks Phil,

That fixed part of the problem, now I'm suffering another apparently common
problem.

I initially had sendmail 8.11.4 installed which apparently causes the
following error to occur:

The original message was received at Wed, 18 Jul 2001 15:44:26 +0800
from staff-mail.highway1.com.au [203.32.127.95]
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
(reason: 2)
(expanded from: <rt at dogmatix.highway1.com.au>)

----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /usr/local/rt2/etc
/usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
/usr/local/rt2/lib/RT/Interface/Email.pm line 81.

BEGIN failed--compilation aborted at
/usr/local/rt2/lib/RT/Interface/Email.pm line 81.
Compilation failed in require at /usr/local/rt2/bin/rt-mailgate line 18.
BEGIN failed--compilation aborted at /usr/local/rt2/bin/rt-mailgate line 18.
554 5.3.0 "|/usr/local/rt2/bin/rt-mailgate --queue support --action
correspond"... unknown mailer error 2


I removed sendmail 8.11.4 and replaced it with 8.10.2, also resulting in the
same problem. I noticed that Lars Leuchter has a similar problem, have you
Lars, or anyone else found a solution?

Thanks,
Robin

----- Original Message -----
From: "Phil Homewood" <pdh at lineo.com>
To: "Robin Marshall" <robin2 at staff.highway1.com.au>
Cc: <rt-users at lists.fsck.com>
Sent: Wednesday, July 18, 2001 3:26 PM
Subject: Re: [rt-users] Another problem with mailgate


> Robin Marshall wrote:
> > ----- The following addresses had permanent fatal errors -----
> > "/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
> > (reason: can't create (user) output file)
> > (expanded from: <rt at dogmatix.highway1.com.au>)
>
> You're missing a pipe. Try:
>
> "|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
>
>
>




From lleuchter at germany.ea.com  Wed Jul 18 05:43:53 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 18 Jul 2001 11:43:53 +0200
Subject: [rt-users] Reply Display Name
Message-ID: <E4695631972C4D428EE7D6C067498CEE024EE3@eager1.ger.ceo.ad.ea.com>

Hi all,

does anybody know how to set the senders Display Name (which is currently
"RT") to a given one I would like to
choose when autoreplying to any helpdesk requests ?

Thanks
Lars



From lleuchter at germany.ea.com  Wed Jul 18 05:42:35 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 18 Jul 2001 11:42:35 +0200
Subject: AW: [rt-users] Another problem with mailgate
Message-ID: <E4695631972C4D428EE7D6C067498CEE024EE2@eager1.ger.ceo.ad.ea.com>

yes and no, I decided to re-install the machine, I am now running RedHat 7.1
with Sendmail 8.11.2 and set
rt-mailgate softlink in /etc/smrsh, which works now.

Lars

-----Urspr?ngliche Nachricht-----
Von: Robin Marshall [mailto:robin2 at staff.highway1.com.au] 
Gesendet: Mittwoch, 18. Juli 2001 11:36
An: rt-users at lists.fsck.com
Cc: Phil Homewood
Betreff: Re: [rt-users] Another problem with mailgate


Thanks Phil,

That fixed part of the problem, now I'm suffering another apparently common
problem.

I initially had sendmail 8.11.4 installed which apparently causes the
following error to occur:

The original message was received at Wed, 18 Jul 2001 15:44:26 +0800 from
staff-mail.highway1.com.au [203.32.127.95]
----- The following addresses had permanent fatal errors -----
"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
(reason: 2)
(expanded from: <rt at dogmatix.highway1.com.au>)

----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /usr/local/rt2/etc
/usr/local/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
/usr/local/rt2/lib/RT/Interface/Email.pm line 81.

BEGIN failed--compilation aborted at
/usr/local/rt2/lib/RT/Interface/Email.pm line 81. Compilation failed in
require at /usr/local/rt2/bin/rt-mailgate line 18. BEGIN failed--compilation
aborted at /usr/local/rt2/bin/rt-mailgate line 18. 554 5.3.0
"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"...
unknown mailer error 2


I removed sendmail 8.11.4 and replaced it with 8.10.2, also resulting in the
same problem. I noticed that Lars Leuchter has a similar problem, have you
Lars, or anyone else found a solution?

Thanks,
Robin

----- Original Message -----
From: "Phil Homewood" <pdh at lineo.com>
To: "Robin Marshall" <robin2 at staff.highway1.com.au>
Cc: <rt-users at lists.fsck.com>
Sent: Wednesday, July 18, 2001 3:26 PM
Subject: Re: [rt-users] Another problem with mailgate


> Robin Marshall wrote:
> > ----- The following addresses had permanent fatal errors ----- 
> > "/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
> > (reason: can't create (user) output file)
> > (expanded from: <rt at dogmatix.highway1.com.au>)
>
> You're missing a pipe. Try:
>
> "|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
>
>
>


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From alesh at sportina.si  Wed Jul 18 06:24:01 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Wed, 18 Jul 2001 12:24:01 +0200
Subject: [rt-users] 2 issues - adding tickets, stalled tickets
Message-ID: <3B5563C1.9070902@sportina.si>

Re all,

i have a question about 2 things.

Upgraded from 1.07 to 2.0.1, everything works ok.

What I'm missing in RT2 is the ability to quickly see unresolved 
tickets. Going into search and searching for stalled tickets is a 
solution, but the problem is I don't see unresolved (open + stalled) 
like in 1.07. Did I miss something or... ?

The 2nd issue is when adding a ticket, there is no field such as 
priority, so I have to edit the ticket once I add it... missing 
something again or?
I know that all initial tickets can have the default priority (i've set 
this to 10), but simply editing once you added the ticket is kind of a 
pain...?

Thanks in advance,
Alesh






From lao_nightwolf at hotmail.com  Wed Jul 18 06:36:52 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Wed, 18 Jul 2001 12:36:52 +0200
Subject: [rt-users] RT 2.0.1 email header/web ui
Message-ID: <OE50DgC81TbdkSmLAzt000000d0@hotmail.com>

Hello,

This didn't work for me, it's like that the config.pm file doesn't have any effect anymore.
Any other ideas?
I changed 'example.com' on the first two entries by the beginning of the installations to ours but I keep seeing 'example.com'.. very weird..
I have the same in the subject of the emails..

Would be great if someone could help me for thiz'one..

Thanks..
lao

----- Original Message -----
From: Leuchter, Lars
Sent: Wednesday, July 18, 2001 8:50 AM
To: lao nightwolf; rt-users at lists.fsck.com
Subject: AW: [rt-users] RT 2.0.1 email header/web ui

Edit the first entry in config.pm to your desired name and restart your apache server.
This will help
  
Lars
-----Urspr?ngliche Nachricht-----
Von: lao nightwolf [mailto:lao_nightwolf at hotmail.com]  
Gesendet: Mittwoch, 18. Juli 2001 08:39
An: rt-users at lists.fsck.com
Betreff: [rt-users] RT 2.0.1 email header/web ui


hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email.. and I can't change it.. (example.com)

It seems to be that the config.pm hasn't any effect anymore after first time
installation?

Best Regards,
Any help would be great...

All the best!
Lao




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From pdh at moreton.com.au  Wed Jul 18 07:09:44 2001
From: pdh at moreton.com.au (Phil Homewood)
Date: Wed, 18 Jul 2001 21:09:44 +1000
Subject: [rt-users] Another problem with mailgate
In-Reply-To: <000501c10f6d$0bd820d0$6d7f20cb@zipster>; from robin2@staff.highway1.com.au on Wed, Jul 18, 2001 at 05:35:54PM +0800
References: <001001c10f5a$382ab200$6d7f20cb@zipster> <20010718172611.P42695@bofh.internal.moreton.com.au> <000501c10f6d$0bd820d0$6d7f20cb@zipster>
Message-ID: <20010718210944.A32507@walrus.moreton.com.au>

On Wed, Jul 18, 2001 at 05:35:54PM +0800, Robin Marshall wrote:
> ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /usr/local/rt2/etc

Your mailgate appears to have lost its setgid bit. "make fixperms"
in the RT source directory might be advisable, then check to make
sure mailgate is setgid to the RT group, and that config.pm is
readable by that group (and /usr/local/rt2/etc is as well.)

You might also want to ensure that /usr/bin/suidperl is in fact
setuid root.



From lao_nightwolf at hotmail.com  Wed Jul 18 09:15:50 2001
From: lao_nightwolf at hotmail.com (lao nightwolf)
Date: Wed, 18 Jul 2001 15:15:50 +0200
Subject: [rt-users] RT 2.0.1 email header/web ui
Message-ID: <OE65SnRMWuLn5U9T3TG0000015f@hotmail.com>


yeah, it is installed in /etc/httpd/htdocs/rt2/etc/config.pm

I'm sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)

It's very weird.. it seems like the config.pm is cached or something.. (with the old values)
I even tried to change the first two entries to another domain but without results..

If I move the config.pm file the webserver doesn't start anymore so I'm sure that I do edit the correct file..
If I look in the error_log of apache I don't see any errors.. I'm stuck.. and can't figure out what's wrong..
Hope you have some ideas...

thanks for the help..
lao
----- Original Message -----
From: Jay Kramer
Sent: Wednesday, July 18, 2001 3:09 PM
To: lao nightwolf
Subject: Re: [rt-users] RT 2.0.1 email header/web ui

Are you modifying config.pm in the INSTALLED Directory?  are you sure you restarted apache?  Try rebooting the machine to make sure you restarted apache.. <G>...  If you wanted I could telnet in sometime lateron today...

Jay

----- Original Message -----  
From: lao nightwolf  
To: Leuchter, Lars ; rt-users at lists.fsck.com  
Sent: Wednesday, July 18, 2001 5:36 AM
Subject: Re: [rt-users] RT 2.0.1 email header/web ui


Hello,

This didn't work for me, it's like that the config.pm file doesn't have any effect anymore.
Any other ideas?
I changed 'example.com' on the first two entries by the beginning of the installations to ours but I keep seeing 'example.com'.. very weird..
I have the same in the subject of the emails..

Would be great if someone could help me for thiz'one..

Thanks..
lao

----- Original Message -----
From: Leuchter, Lars
Sent: Wednesday, July 18, 2001 8:50 AM
To: lao nightwolf; rt-users at lists.fsck.com
Subject: AW: [rt-users] RT 2.0.1 email header/web ui

Edit the first entry in config.pm to your desired name and restart your apache server.
This will help
  
Lars
-----Urspr?ngliche Nachricht-----
Von: lao nightwolf [mailto:lao_nightwolf at hotmail.com]  
Gesendet: Mittwoch, 18. Juli 2001 08:39
An: rt-users at lists.fsck.com
Betreff: [rt-users] RT 2.0.1 email header/web ui


hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email.. and I can't change it.. (example.com)

It seems to be that the config.pm hasn't any effect anymore after first time
installation?

Best Regards,
Any help would be great...

All the best!
Lao




Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com




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From khera at kcilink.com  Wed Jul 18 09:38:19 2001
From: khera at kcilink.com (Vivek Khera)
Date: Wed, 18 Jul 2001 09:38:19 -0400
Subject: [rt-users] Another problem with mailgate
In-Reply-To: <001001c10f5a$382ab200$6d7f20cb@zipster>
References: <001001c10f5a$382ab200$6d7f20cb@zipster>
Message-ID: <15189.37195.255928.143105@onceler.kciLink.com>

>>>>> "RM" == Robin Marshall <robin2 at staff.highway1.com.au> writes:

RM> The original message was received at Wed, 18 Jul 2001 13:29:08 +0800
RM> from staff-mail.highway1.com.au [203.32.127.95]
RM> ----- The following addresses had permanent fatal errors -----
RM> "/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
RM> (reason: can't create (user) output file)
RM> (expanded from: <rt at dogmatix.highway1.com.au>)

It looks like it is attempting to write the fie
/usr/local/rt2/bin/rt-mailgate.  Did you forget the pipe ``|'' in
front of the command to tell your mailer to pipe the mail instead of
writing to that file?



From pdh at lineo.com  Wed Jul 18 02:51:05 2001
From: pdh at lineo.com (Phil Homewood)
Date: Wed, 18 Jul 2001 16:51:05 +1000
Subject: [rt-users] RT 2.0.1 email header/web ui
In-Reply-To: <OE72goZolmRBaYFkuut0000002a@hotmail.com>; from lao_nightwolf@hotmail.com on Wed, Jul 18, 2001 at 08:38:35AM +0200
References: <OE72goZolmRBaYFkuut0000002a@hotmail.com>
Message-ID: <20010718165104.O42695@bofh.internal.moreton.com.au>

lao nightwolf wrote:
> It seems to be that the config.pm hasn't any effect anymore after first time
> installation?

You need to restart apache.



From pdh at lineo.com  Wed Jul 18 02:51:05 2001
From: pdh at lineo.com (Phil Homewood)
Date: Wed, 18 Jul 2001 16:51:05 +1000
Subject: [rt-users] RT 2.0.1 email header/web ui
In-Reply-To: <OE72goZolmRBaYFkuut0000002a@hotmail.com>; from lao_nightwolf@hotmail.com on Wed, Jul 18, 2001 at 08:38:35AM +0200
References: <OE72goZolmRBaYFkuut0000002a@hotmail.com>
Message-ID: <20010718165104.O42695@bofh.internal.moreton.com.au>

lao nightwolf wrote:
> It seems to be that the config.pm hasn't any effect anymore after first time
> installation?

You need to restart apache.



From pdh at lineo.com  Wed Jul 18 03:26:11 2001
From: pdh at lineo.com (Phil Homewood)
Date: Wed, 18 Jul 2001 17:26:11 +1000
Subject: [rt-users] Another problem with mailgate
In-Reply-To: <001001c10f5a$382ab200$6d7f20cb@zipster>; from robin2@staff.highway1.com.au on Wed, Jul 18, 2001 at 03:21:10PM +0800
References: <001001c10f5a$382ab200$6d7f20cb@zipster>
Message-ID: <20010718172611.P42695@bofh.internal.moreton.com.au>

Robin Marshall wrote:
> ----- The following addresses had permanent fatal errors -----
> "/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
> (reason: can't create (user) output file)
> (expanded from: <rt at dogmatix.highway1.com.au>)

You're missing a pipe. Try:

"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"





From pdh at lineo.com  Wed Jul 18 03:26:11 2001
From: pdh at lineo.com (Phil Homewood)
Date: Wed, 18 Jul 2001 17:26:11 +1000
Subject: [rt-users] Another problem with mailgate
In-Reply-To: <001001c10f5a$382ab200$6d7f20cb@zipster>; from robin2@staff.highway1.com.au on Wed, Jul 18, 2001 at 03:21:10PM +0800
References: <001001c10f5a$382ab200$6d7f20cb@zipster>
Message-ID: <20010718172611.P42695@bofh.internal.moreton.com.au>

Robin Marshall wrote:
> ----- The following addresses had permanent fatal errors -----
> "/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"
> (reason: can't create (user) output file)
> (expanded from: <rt at dogmatix.highway1.com.au>)

You're missing a pipe. Try:

"|/usr/local/rt2/bin/rt-mailgate --queue support --action correspond"





From jesse at fsck.com  Wed Jul 18 10:05:18 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 18 Jul 2001 10:05:18 -0400
Subject: [rt-users] Reply Display Name
In-Reply-To: <E4695631972C4D428EE7D6C067498CEE024EE3@eager1.ger.ceo.ad.ea.com>; from lleuchter@germany.ea.com on Wed, Jul 18, 2001 at 11:43:53AM +0200
References: <E4695631972C4D428EE7D6C067498CEE024EE3@eager1.ger.ceo.ad.ea.com>
Message-ID: <20010718100518.S5042@pallas.fsck.com>

You can either add a From: header to your mail template or you can
edit lib/RT/Action/Autoreply.pm.  Should it say "RT for <queuename> by
default instead"?

        -j


On Wed, Jul 18, 2001 at 11:43:53AM +0200, Leuchter, Lars wrote:
> Hi all,
> 
> does anybody know how to set the senders Display Name (which is currently
> "RT") to a given one I would like to
> choose when autoreplying to any helpdesk requests ?
> 
> Thanks
> Lars
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From jesse at fsck.com  Wed Jul 18 10:00:52 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 18 Jul 2001 10:00:52 -0400
Subject: [rt-users] 2 issues - adding tickets, stalled tickets
In-Reply-To: <3B5563C1.9070902@sportina.si>; from alesh@sportina.si on Wed, Jul 18, 2001 at 12:24:01PM +0200
References: <3B5563C1.9070902@sportina.si>
Message-ID: <20010718100052.R5042@pallas.fsck.com>



On Wed, Jul 18, 2001 at 12:24:01PM +0200, Alesh Mustar wrote:
> Re all,
> 
> i have a question about 2 things.
> 
> Upgraded from 1.07 to 2.0.1, everything works ok.
> 
> What I'm missing in RT2 is the ability to quickly see unresolved 
> tickets. Going into search and searching for stalled tickets is a 
> solution, but the problem is I don't see unresolved (open + stalled) 
> like in 1.07. Did I miss something or... ?

Savable and bookmarkable searches is one of the 'big things' I'm planning
on for 2.2. 

> 
> The 2nd issue is when adding a ticket, there is no field such as 
> priority, so I have to edit the ticket once I add it... missing 
> something again or?
> I know that all initial tickets can have the default priority (i've set 
> this to 10), but simply editing once you added the ticket is kind of a 
> pain...?

I may see if I can take a stab at a 'complex' ticket creation screen 
as opposed to the 'fast' one that exists now.


> Thanks in advance,
> Alesh
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From tom.keeney at novuscg.com  Wed Jul 18 10:44:40 2001
From: tom.keeney at novuscg.com (Tom Keeney)
Date: Wed, 18 Jul 2001 09:44:40 -0500
Subject: [rt-users] Responding to Tickets thru Web UI
Message-ID: <200107180944.AA2185429216@novuscg.com>

Hello All,

Is there a way to configure the "Everyone" group rights so ticket requestors can respond to ticket replies using the Web UI?  

Thanks,

Tom



From scottm at kcls.org  Wed Jul 18 12:46:30 2001
From: scottm at kcls.org (Scott McDermott)
Date: Wed, 18 Jul 2001 09:46:30 -0700
Subject: [rt-users] RT 2.0.1 email header/web ui
In-Reply-To: <OE65SnRMWuLn5U9T3TG0000015f@hotmail.com>; from lao_nightwolf@hotmail.com on Wed, Jul 18, 2001 at 03:15:50PM +0200
References: <OE65SnRMWuLn5U9T3TG0000015f@hotmail.com>
Message-ID: <20010718094630.A7496@kcls.org>

On Wed, Jul 18, 2001 at 03:15:50PM +0200, lao nightwolf wrote:
> 
> I'm sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)

That is not sufficient.  mod_perl will continue to remember state unless you
stop and start the webserver.  restart does not kill the parent httpd.

-- Scott McDermott
-- Network & Systems Administrator
-- King County Library System



From khera at kcilink.com  Wed Jul 18 12:59:17 2001
From: khera at kcilink.com (Vivek Khera)
Date: Wed, 18 Jul 2001 12:59:17 -0400
Subject: [rt-users] RT 2.0.1 email header/web ui
In-Reply-To: <20010718094630.A7496@kcls.org>
References: <OE65SnRMWuLn5U9T3TG0000015f@hotmail.com>
	<20010718094630.A7496@kcls.org>
Message-ID: <15189.49253.169011.58953@onceler.kciLink.com>

>>>>> "SM" == Scott McDermott <scottm at kcls.org> writes:

SM> On Wed, Jul 18, 2001 at 03:15:50PM +0200, lao nightwolf wrote:
>> 
>> I'm sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)

SM> That is not sufficient.  mod_perl will continue to remember state
SM> unless you stop and start the webserver.  restart does not kill
SM> the parent httpd.

Depends on how you built mod_perl.  If it is a DSO, then it will not
remember since it totally unloads itself.



From charles.campbell at porivo.com  Wed Jul 18 13:46:49 2001
From: charles.campbell at porivo.com (Charles Campbell)
Date: Wed, 18 Jul 2001 13:46:49 -0400
Subject: [rt-users] make install problems
Message-ID: <3B55CB89.50303@porivo.com>

Has anyone run into this problem or know how to fix it.  Any help is 
appreciated.  See attachment for a log of the problem.

-- 
Charles Campbell | Web Applications Engineer
Porivo Technologies, Inc. | 919.806.0566
www.porivo.com | charles.campbell at porivo.com

Measuring end-to-end Web performance.
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From jszabo at dilligaff.rutgers.edu  Wed Jul 18 14:24:23 2001
From: jszabo at dilligaff.rutgers.edu (Joe S.)
Date: Wed, 18 Jul 2001 14:24:23 -0400 (EDT)
Subject: [rt-users] make install problems
In-Reply-To: <3B55CB89.50303@porivo.com>
Message-ID: <Pine.LNX.4.33.0107181421210.1466-100000@dilligaff.rutgers.edu>

No, but I'm having a similar problem:

mkdir -p /opt/rt2/bin
mkdir -p /opt/rt2/WebRT/data
mkdir -p /opt/rt2/WebRT/sessiondata
mkdir -p /opt/rt2/etc
mkdir -p /opt/rt2/lib
mkdir -p /opt/rt2/WebRT/html
mkdir -p /opt/rt2/local/WebRT/html
/usr/bin/perl   tools/initdb 'mysql' '/home/test/work/mysql'
'localhost' 'root' 'rt2' create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
create_database( dbi:mysql:dbname=rt2;host=localhost, root, password )
DBI->connect( dbi:mysql:dbname=;host=localhost, root, password)
DBI->connect(dbname=;host=localhost) failed: No Database Selected at
/usr/lib/perl5/site_perl/5.6.0/DBIx/DataSource/Driver.pm line 75
No Database Selected at
/usr/lib/perl5/site_perl/5.6.0/DBIx/DataSource/Driver.pm line 75, <STDIN>
line 1.
make: *** [createdb] Error 255


On Wed, 18 Jul 2001, Charles Campbell wrote:

> Has anyone run into this problem or know how to fix it.  Any help is
> appreciated.  See attachment for a log of the problem.
>
> --
> Charles Campbell | Web Applications Engineer
> Porivo Technologies, Inc. | 919.806.0566
> www.porivo.com | charles.campbell at porivo.com
>
> Measuring end-to-end Web performance.
>




From Michuki at swiftkenya.com  Wed Jul 18 15:46:56 2001
From: Michuki at swiftkenya.com (Michuki Mwangi)
Date: Wed, 18 Jul 2001 22:46:56 +0300
Subject: [rt-users] Can't locate /usr/local/rt/etc/config.pm
Message-ID: <091d01c10fc2$674546f0$11b9f1cf@swiftkenya.com>

Hello,

I get this error message whenever i send mail to rt at domain am a newbie at
this i dont know where am going wrong.

   ----- The following addresses had permanent fatal errors -----
|"/usr/local/rt/bin/rt-mailgate general correspond"
    (reason: 13)
    (expanded from: <rt at helpdesk.swiftkenya.com>)

   ----- Transcript of session follows -----
Can't locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl line
20.
554 5.3.0 |"/usr/local/rt/bin/rt-mailgate general correspond"... unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0

Regards,

Michuki.







From lleuchter at germany.ea.com  Wed Jul 18 16:54:05 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 18 Jul 2001 22:54:05 +0200
Subject: AW: [rt-users] Can't locate /usr/local/rt/etc/config.pm
Message-ID: <E4695631972C4D428EE7D6C067498CEE024F29@eager1.ger.ceo.ad.ea.com>

create a softlink in your /etc/smrsh directory pointing to rt-mailgate

e.g. 

ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate


Regards
Lars

-----Urspr?ngliche Nachricht-----
Von: Michuki Mwangi [mailto:Michuki at swiftkenya.com] 
Gesendet: Mittwoch, 18. Juli 2001 21:47
An: rt-users at lists.fsck.com
Betreff: [rt-users] Can't locate /usr/local/rt/etc/config.pm


Hello,

I get this error message whenever i send mail to rt at domain am a newbie at
this i dont know where am going wrong.

   ----- The following addresses had permanent fatal errors -----
|"/usr/local/rt/bin/rt-mailgate general correspond"
    (reason: 13)
    (expanded from: <rt at helpdesk.swiftkenya.com>)

   ----- Transcript of session follows -----
Can't locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl line
20. 554 5.3.0 |"/usr/local/rt/bin/rt-mailgate general correspond"... unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0

Regards,

Michuki.





_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From rhyslink at qmail.qwest.net  Wed Jul 18 17:02:53 2001
From: rhyslink at qmail.qwest.net (Kieran Rhysling)
Date: Wed, 18 Jul 2001 15:02:53 -0600
Subject: [rt-users] How to set the correct Reply-To: address on generated emails
Message-ID: <022f01c10fcd$030b5070$1c3fa9cd@usb10053>

When a user sends an email to help at myhost.mydomain, he gets back an email
from rt at localhost.mydomain. Obviously, this causes problems when the user
tries to reply.

/etc/aliases has:
rt-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
rt:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond"
help-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
help:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond"

I'm using postfix for my MTA.

In config.pm, I have set :
$MailAlias="help\@myhost.mydomain";
$CorrespondAddress="help\@myhost.mydomain";
$CommentAddress="help\@myhost.mydomain";

I have stopped and started Apache.

What am I doing wrong?

Thanks in advance,
Kieran

Kieran Rhysling
Staff IP Engineer
Qwest Communications
303-226-6704




From jesse at fsck.com  Wed Jul 18 17:03:49 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 18 Jul 2001 17:03:49 -0400
Subject: [rt-users] How to set the correct Reply-To: address on generated emails
In-Reply-To: <022f01c10fcd$030b5070$1c3fa9cd@usb10053>; from rhyslink@qmail.qwest.net on Wed, Jul 18, 2001 at 03:02:53PM -0600
References: <022f01c10fcd$030b5070$1c3fa9cd@usb10053>
Message-ID: <20010718170349.B18831@pallas.fsck.com>

how did you configure the correspondence address in Configuration/Queues/<your queue>/Basics ?


On Wed, Jul 18, 2001 at 03:02:53PM -0600, Kieran Rhysling wrote:
> 
> When a user sends an email to help at myhost.mydomain, he gets back an email
> from rt at localhost.mydomain. Obviously, this causes problems when the user
> tries to reply.
> 
> /etc/aliases has:
> rt-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> comment"
> rt:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> correspond"
> help-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> comment"
> help:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> correspond"
> 
> I'm using postfix for my MTA.
> 
> In config.pm, I have set :
> $MailAlias="help\@myhost.mydomain";
> $CorrespondAddress="help\@myhost.mydomain";
> $CommentAddress="help\@myhost.mydomain";
> 
> I have stopped and started Apache.
> 
> What am I doing wrong?
> 
> Thanks in advance,
> Kieran
> 
> Kieran Rhysling
> Staff IP Engineer
> Qwest Communications
> 303-226-6704
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From lleuchter at germany.ea.com  Wed Jul 18 17:12:30 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Wed, 18 Jul 2001 23:12:30 +0200
Subject: AW: [rt-users] How to set the correct Reply-To: address on genera
	ted emails
Message-ID: <E4695631972C4D428EE7D6C067498CEE024F2B@eager1.ger.ceo.ad.ea.com>

Use the WebUI and choose the standard root account, set it?s e-mail address
+ set the queue e-mail address for
your "general" queue as well.

-----Urspr?ngliche Nachricht-----
Von: Kieran Rhysling [mailto:rhyslink at qmail.qwest.net] 
Gesendet: Mittwoch, 18. Juli 2001 23:03
An: rt-users at lists.fsck.com
Betreff: [rt-users] How to set the correct Reply-To: address on generated
emails



When a user sends an email to help at myhost.mydomain, he gets back an email
from rt at localhost.mydomain. Obviously, this causes problems when the user
tries to reply.

/etc/aliases has:
rt-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
rt:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond"
help-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
comment"
help:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
correspond"

I'm using postfix for my MTA.

In config.pm, I have set :
$MailAlias="help\@myhost.mydomain";
$CorrespondAddress="help\@myhost.mydomain";
$CommentAddress="help\@myhost.mydomain";

I have stopped and started Apache.

What am I doing wrong?

Thanks in advance,
Kieran

Kieran Rhysling
Staff IP Engineer
Qwest Communications
303-226-6704


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From marchuk at ee.washington.edu  Wed Jul 18 18:23:02 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Wed, 18 Jul 2001 15:23:02 -0700 (PDT)
Subject: [rt-users] Cookies.pm and RT 2.0.1
Message-ID: <Pine.LNX.4.21.0107181519280.222-100000@darkstar.ee.washington.edu>

I've downloaded the latest RT, version 2.0.1, configured it, installed
it.  Now I am trying to get the HTML version up but keep getting the
following error in the apache errorlog file:

[Wed Jul 18 18:16:59 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt2/bin/webmux.pl line 124.

It seems that the subroutine is there in the Cookie.pm file.  Can anyone
tell me what the problem is or how to fix it.

Thank You.


*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************




From lleuchter at germany.ea.com  Wed Jul 18 18:33:52 2001
From: lleuchter at germany.ea.com (Leuchter, Lars)
Date: Thu, 19 Jul 2001 00:33:52 +0200
Subject: AW: [rt-users] Cookies.pm and RT 2.0.1
Message-ID: <E4695631972C4D428EE7D6C067498CEE024F34@eager1.ger.ceo.ad.ea.com>

Install the perl module Apache::Cookie from CPAN and it should help you

Lars


-----Urspr?ngliche Nachricht-----
Von: marchuk at ee.washington.edu [mailto:marchuk at ee.washington.edu] 
Gesendet: Donnerstag, 19. Juli 2001 00:23
An: rt-users at lists.fsck.com
Betreff: [rt-users] Cookies.pm and RT 2.0.1


I've downloaded the latest RT, version 2.0.1, configured it, installed it.
Now I am trying to get the HTML version up but keep getting the following
error in the apache errorlog file:

[Wed Jul 18 18:16:59 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt2/bin/webmux.pl line 124.

It seems that the subroutine is there in the Cookie.pm file.  Can anyone
tell me what the problem is or how to fix it.

Thank You.


*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From darrinw at nixc.net  Wed Jul 18 19:12:36 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Wed, 18 Jul 2001 23:12:36 +0000
Subject: [rt-users] Cookies.pm and RT 2.0.1
In-Reply-To: <Pine.LNX.4.21.0107181519280.222-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Wed, Jul 18, 2001 at 03:23:02PM -0700
References: <Pine.LNX.4.21.0107181519280.222-100000@darkstar.ee.washington.edu>
Message-ID: <20010718231236.B85135@nixc.net>

  |+ I've downloaded the latest RT, version 2.0.1, configured it, installed
  |+ it.  Now I am trying to get the HTML version up but keep getting the
  |+ following error in the apache errorlog file:

You need to download and install Apache::Cookie from CPAN.  This is a
slightly different sub-routine from CGI::Cookie.

-- 
darrin walton, darrinw at nixc.net




From rshaw at mxim.com  Wed Jul 18 18:34:48 2001
From: rshaw at mxim.com (Robert Shaw)
Date: Wed, 18 Jul 2001 15:34:48 -0700
Subject: [rt-users] Cookies.pm and RT 2.0.1
In-Reply-To: <Pine.LNX.4.21.0107181519280.222-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Wed, Jul 18, 2001 at 03:23:02PM -0700
References: <Pine.LNX.4.21.0107181519280.222-100000@darkstar.ee.washington.edu>
Message-ID: <20010718153448.H28487@banks.mxim.com>

On Wed, Jul 18, 2001 at 03:23:02PM -0700, marchuk at ee.washington.edu wrote:
> I've downloaded the latest RT, version 2.0.1, configured it, installed
> it.  Now I am trying to get the HTML version up but keep getting the
> following error in the apache errorlog file:
> 
> [Wed Jul 18 18:16:59 2001] [error] Undefined subroutine
> &Apache::Cookie::parse called at /home/rt2/bin/webmux.pl line 124.
> 
> It seems that the subroutine is there in the Cookie.pm file.  Can anyone
> tell me what the problem is or how to fix it.

You need to add the Apache::Cookie module to Perl from CPAN (or manually).
The Makefile is not checking for this in the testdeps target. Do something
like this:

perl -MCPAN -e'CPAN::install Apache::Cookie'

That should add the module to your perl install. Then try RT. It should
work then. I ran into the same problem when upgrading from 2.0.0 to 2.0.1.

-Robert



From marchuk at ee.washington.edu  Wed Jul 18 20:13:43 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Wed, 18 Jul 2001 17:13:43 -0700 (PDT)
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <20010718153448.H28487@banks.mxim.com>
Message-ID: <Pine.LNX.4.21.0107181711200.222-100000@darkstar.ee.washington.edu>

I am now getting an error when trying to send to rt. 
It does not look like a permission problem nor a sendmail problem, I
checked both.

Thanks.


Aliases:
rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
comment"

Here's the error:

   ----- The following addresses had permanent fatal errors -----
|"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
    (reason: 2)
    (expanded from: <rt at babylon.ee.washington.edu>)
 
   ----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
/usr/local/lib/perl5/5.6.1/i686-linux
/usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1
/usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
line 81.
BEGIN failed--compilation aborted at /home/rt2/lib/RT/Interface/Email.pm
line 81.
Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line 18.
554 5.3.0 |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
correspond"... unknown mailer error 2

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************





From pdh at lineo.com  Wed Jul 18 20:20:50 2001
From: pdh at lineo.com (Phil Homewood)
Date: Thu, 19 Jul 2001 10:20:50 +1000
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <Pine.LNX.4.21.0107181711200.222-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Wed, Jul 18, 2001 at 05:13:43PM -0700
References: <20010718153448.H28487@banks.mxim.com> <Pine.LNX.4.21.0107181711200.222-100000@darkstar.ee.washington.edu>
Message-ID: <20010719102049.X42695@bofh.internal.moreton.com.au>

marchuk at ee.washington.edu wrote:
> I am now getting an error when trying to send to rt. 
> It does not look like a permission problem nor a sendmail problem, I
> checked both.

How did you check?

What does

	ls -la /home/rt2/bin /home/rt2/etc `which suidperl`

say?




From rshaw at mxim.com  Wed Jul 18 20:26:25 2001
From: rshaw at mxim.com (Robert Shaw)
Date: Wed, 18 Jul 2001 17:26:25 -0700
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <Pine.LNX.4.21.0107181711200.222-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Wed, Jul 18, 2001 at 05:13:43PM -0700
References: <20010718153448.H28487@banks.mxim.com> <Pine.LNX.4.21.0107181711200.222-100000@darkstar.ee.washington.edu>
Message-ID: <20010718172625.D1549@banks.mxim.com>

Is config.pm setgid?

-rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate

Does your mail server have access to /home/rt2/etc where you have installed
the RT stuff and the config.pm file?

-Robert

SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> I am now getting an error when trying to send to rt. 
> It does not look like a permission problem nor a sendmail problem, I
> checked both.
> 
> Thanks.
> 
> 
> Aliases:
> rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> comment"
> 
> Here's the error:
> 
>    ----- The following addresses had permanent fatal errors -----
> |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
>     (reason: 2)
>     (expanded from: <rt at babylon.ee.washington.edu>)
>  
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> /usr/local/lib/perl5/5.6.1/i686-linux
> /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1
> /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> line 81.



From jesse at fsck.com  Wed Jul 18 20:43:18 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 18 Jul 2001 20:43:18 -0400
Subject: [rt-users] How to set the correct Reply-To: address on generated emails
In-Reply-To: <026301c10fce$ad01f1f0$1c3fa9cd@usb10053>; from rhyslink@qmail.qwest.net on Wed, Jul 18, 2001 at 03:14:46PM -0600
References: <022f01c10fcd$030b5070$1c3fa9cd@usb10053> <20010718170349.B18831@pallas.fsck.com> <026301c10fce$ad01f1f0$1c3fa9cd@usb10053>
Message-ID: <20010718204318.D18831@pallas.fsck.com>

It gets set to the default on queue create, iirc.

On Wed, Jul 18, 2001 at 03:14:46PM -0600, Kieran Rhysling wrote:
> 
> Oh, geez. I knew I was doing something stupid. :-P
> 
> I didn't configure that but somehow (during install maybe?), it got set to
> rt at localhost.
> 
> Thanks,
> Kieran
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Kieran Rhysling" <rhyslink at qmail.qwest.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Wednesday, July 18, 2001 3:03 PM
> Subject: Re: [rt-users] How to set the correct Reply-To: address on
> generated emails
> 
> 
> > how did you configure the correspondence address in
> Configuration/Queues/<your queue>/Basics ?
> >
> >
> > On Wed, Jul 18, 2001 at 03:02:53PM -0600, Kieran Rhysling wrote:
> > >
> > > When a user sends an email to help at myhost.mydomain, he gets back an
> email
> > > from rt at localhost.mydomain. Obviously, this causes problems when the
> user
> > > tries to reply.
> > >
> > > /etc/aliases has:
> > > rt-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> > > comment"
> > > rt:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> > > correspond"
> > > help-comment: "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> > > comment"
> > > help:         "|/usr/local/rt2/bin/rt-mailgate --queue general --action
> > > correspond"
> > >
> > > I'm using postfix for my MTA.
> > >
> > > In config.pm, I have set :
> > > $MailAlias="help\@myhost.mydomain";
> > > $CorrespondAddress="help\@myhost.mydomain";
> > > $CommentAddress="help\@myhost.mydomain";
> > >
> > > I have stopped and started Apache.
> > >
> > > What am I doing wrong?
> > >
> > > Thanks in advance,
> > > Kieran
> > >
> > > Kieran Rhysling
> > > Staff IP Engineer
> > > Qwest Communications
> > > 303-226-6704
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > Transporters are so ungodly.  if god had wanted us to travel great
> distances
> > instantaneously, he would have given us an internal
> > materialisation/dematerialisation control.
> >   -- Shoshe Cole
> >
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From jesse at fsck.com  Wed Jul 18 20:45:37 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 18 Jul 2001 20:45:37 -0400
Subject: [rt-users] Cookies.pm and RT 2.0.1
In-Reply-To: <20010718153448.H28487@banks.mxim.com>; from rshaw@mxim.com on Wed, Jul 18, 2001 at 03:34:48PM -0700
References: <Pine.LNX.4.21.0107181519280.222-100000@darkstar.ee.washington.edu> <20010718153448.H28487@banks.mxim.com>
Message-ID: <20010718204537.E18831@pallas.fsck.com>

The test for Apache::Cookie will be in 2.0.2. It's in CVS now.

        -j


On Wed, Jul 18, 2001 at 03:34:48PM -0700, Robert Shaw wrote:
> On Wed, Jul 18, 2001 at 03:23:02PM -0700, marchuk at ee.washington.edu wrote:
> > I've downloaded the latest RT, version 2.0.1, configured it, installed
> > it.  Now I am trying to get the HTML version up but keep getting the
> > following error in the apache errorlog file:
> > 
> > [Wed Jul 18 18:16:59 2001] [error] Undefined subroutine
> > &Apache::Cookie::parse called at /home/rt2/bin/webmux.pl line 124.
> > 
> > It seems that the subroutine is there in the Cookie.pm file.  Can anyone
> > tell me what the problem is or how to fix it.
> 
> You need to add the Apache::Cookie module to Perl from CPAN (or manually).
> The Makefile is not checking for this in the testdeps target. Do something
> like this:
> 
> perl -MCPAN -e'CPAN::install Apache::Cookie'
> 
> That should add the module to your perl install. Then try RT. It should
> work then. I ran into the same problem when upgrading from 2.0.0 to 2.0.1.
> 
> -Robert
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From tim.atkinson at itouch.com.au  Wed Jul 18 20:49:29 2001
From: tim.atkinson at itouch.com.au (Tim Atkinson)
Date: Thu, 19 Jul 2001 10:49:29 +1000
Subject: [rt-users] MySQL problems... SOLVED!!!
Message-ID: <013901c10fec$aae4bba0$c80da8c0@prv.au.itouchnet.net>

I was having problems with the following appearing in the Apache logs:

Had to create DBD::mysql::db::imp_data_size unexpectedly at
/usr/lib/perl5/site_perl/5.005/i386-linux/DBI.pm line 703.
[Wed Jul 18 04:50:32 2001] [error] Undefined subroutine &DBD::mysql::db::_login
called at /usr/lib/perl5/site_perl/5.005/i386-linux/DBD/mysql.pm line 1

I have now fixed this problem by switching MySQL from a src compiled version to
the RPM installed version. This suggests to me that the perl module is having
trouble finding a header or include file it needs to set the imp_data_size
variable.

Hope this helps.

Tim Atkinson
Systems Administrator
iTouch Australia
ph: +61 (0)2 9409 9600
fax: +62 (0)2 9409 9611
email: tim.atkinson at itouch.com.au





From bill at limelightnetworks.com  Wed Jul 18 22:02:47 2001
From: bill at limelightnetworks.com (Bill Petrisko)
Date: Wed, 18 Jul 2001 19:02:47 -0700
Subject: [rt-users] Apache mod_perl/rt2 issue
Message-ID: <00e301c10ff6$e8a28120$2a8c30d0@phx.axient.com>

This probably is more of a mod_perl issue, and not a rt2 issue, but I
thought someone else might have run into this (or know how to fix it.)

New rt2 installation, with the following in my httpd.conf:

#rt2 stuff
<VirtualHost 208.0.0.0>
DocumentRoot /local/rt2/WebRT/html
ServerName rt2.xxxx.com
PerlModule Apache::DBI
PerlRequire /local/rt2/bin/webmux.pl
<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>
</VirtualHost>

When trying to start apache, I get the following problem:

[root at unix conf]# /local/apache/bin/apachectl start
[Wed Jul 18 18:58:49 2001] [error] Can't locate object method "TIEHASH" via
package "Apache::Table" at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 365.
Compilation failed in require at /local/rt2/bin/webmux.pl line 18.
BEGIN failed--compilation aborted at /local/rt2/bin/webmux.pl line 18.
Compilation failed in require at (eval 4) line 1.

Syntax error on line 963 of /local/apache/conf/httpd.conf:
Can't locate object method "TIEHASH" via package "Apache::Table" at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 365.
Compilation failed in require at /local/rt2/bin/webmux.pl line 18.
BEGIN failed--compilation aborted at /local/rt2/bin/webmux.pl line 18.
Compilation failed in require at (eval 4) line 1.

/local/apache/bin/apachectl start: httpd could not be started


Any ideas?

thanks
bill








From pdh at lineo.com  Wed Jul 18 22:31:25 2001
From: pdh at lineo.com (Phil Homewood)
Date: Thu, 19 Jul 2001 12:31:25 +1000
Subject: [rt-users] Apache mod_perl/rt2 issue
In-Reply-To: <00e301c10ff6$e8a28120$2a8c30d0@phx.axient.com>; from bill@limelightnetworks.com on Wed, Jul 18, 2001 at 07:02:47PM -0700
References: <00e301c10ff6$e8a28120$2a8c30d0@phx.axient.com>
Message-ID: <20010719123125.H42695@bofh.internal.moreton.com.au>

Bill Petrisko wrote:
> [root at unix conf]# /local/apache/bin/apachectl start
> [Wed Jul 18 18:58:49 2001] [error] Can't locate object method "TIEHASH" via
> package "Apache::Table" at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 365.

What version of HTML::Mason do you have? What does ``make testdeps'' say?



From darrinw at nixc.net  Wed Jul 18 22:40:27 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Thu, 19 Jul 2001 02:40:27 +0000
Subject: [rt-users] MySQL problems... SOLVED!!!
In-Reply-To: <013901c10fec$aae4bba0$c80da8c0@prv.au.itouchnet.net>; from tim.atkinson@itouch.com.au on Thu, Jul 19, 2001 at 10:49:29AM +1000
References: <013901c10fec$aae4bba0$c80da8c0@prv.au.itouchnet.net>
Message-ID: <20010719024027.C85135@nixc.net>

  |+ I have now fixed this problem by switching MySQL from a src compiled version to
  |+ the RPM installed version. This suggests to me that the perl module is having
  |+ trouble finding a header or include file it needs to set the imp_data_size
  |+ variable.

Just curious, do you know if before your mysql headers were in
/usr/local/include/mysql ?  I've seen before that some programs 
assume the mysql headers will be in /usr/include.  I've seen this quite
a bit with FreeBSD atleast, in the code I've written.

-- 
darrin walton, darrinw at nixc.net




From tim.atkinson at itouch.com.au  Wed Jul 18 23:33:30 2001
From: tim.atkinson at itouch.com.au (Tim Atkinson)
Date: Thu, 19 Jul 2001 13:33:30 +1000
Subject: [rt-users] MySQL problems... SOLVED!!!
References: <013901c10fec$aae4bba0$c80da8c0@prv.au.itouchnet.net> <20010719024027.C85135@nixc.net>
Message-ID: <000701c11003$94856140$c80da8c0@prv.au.itouchnet.net>

They were in /usr/local/mysql/include/mysql which was probably most of the
problem. However I have never had an issue with php+mysql before with it in this
location.

Either way... rt is working now.
----- Original Message -----
From: "Darrin Walton" <darrinw at nixc.net>
To: "Tim Atkinson" <tim.atkinson at itouch.com.au>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, July 19, 2001 12:40 PM
Subject: Re: [rt-users] MySQL problems... SOLVED!!!


>   |+ I have now fixed this problem by switching MySQL from a src compiled
version to
>   |+ the RPM installed version. This suggests to me that the perl module is
having
>   |+ trouble finding a header or include file it needs to set the
imp_data_size
>   |+ variable.
>
> Just curious, do you know if before your mysql headers were in
> /usr/local/include/mysql ?  I've seen before that some programs
> assume the mysql headers will be in /usr/include.  I've seen this quite
> a bit with FreeBSD atleast, in the code I've written.
>
> --
> darrin walton, darrinw at nixc.net
>
>
>
>





From darrinw at nixc.net  Thu Jul 19 00:11:39 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Thu, 19 Jul 2001 04:11:39 +0000
Subject: [rt-users] MySQL problems... SOLVED!!!
In-Reply-To: <000701c11003$94856140$c80da8c0@prv.au.itouchnet.net>; from tim.atkinson@itouch.com.au on Thu, Jul 19, 2001 at 01:33:30PM +1000
References: <013901c10fec$aae4bba0$c80da8c0@prv.au.itouchnet.net> <20010719024027.C85135@nixc.net> <000701c11003$94856140$c80da8c0@prv.au.itouchnet.net>
Message-ID: <20010719041139.D85135@nixc.net>

  |+ They were in /usr/local/mysql/include/mysql which was probably most of the
  |+ problem. However I have never had an issue with php+mysql before with it in this
  |+ location.

Quite strange, never seen them in that location.  What OS was this?  Just
curious so I can update my mysql_check routine for gnu configure.

  |+ Either way... rt is working now.

cool, i'm still struggling with getting mailing to work with sendmail.

-- 
darrin walton, darrinw at nixc.net




From tim.atkinson at itouch.com.au  Thu Jul 19 00:15:11 2001
From: tim.atkinson at itouch.com.au (Tim Atkinson)
Date: Thu, 19 Jul 2001 14:15:11 +1000
Subject: [rt-users] MySQL problems... SOLVED!!!
References: <013901c10fec$aae4bba0$c80da8c0@prv.au.itouchnet.net> <20010719024027.C85135@nixc.net> <000701c11003$94856140$c80da8c0@prv.au.itouchnet.net> <20010719041139.D85135@nixc.net>
Message-ID: <003901c11009$67836920$c80da8c0@prv.au.itouchnet.net>

It was RedHat 6.2 with kernel 2.2.19 and MySQL installed in /usr/local/mysql
from source
----- Original Message -----
From: "Darrin Walton" <darrinw at nixc.net>
To: "Tim Atkinson" <tim.atkinson at itouch.com.au>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, July 19, 2001 2:11 PM
Subject: Re: [rt-users] MySQL problems... SOLVED!!!


>   |+ They were in /usr/local/mysql/include/mysql which was probably most of
the
>   |+ problem. However I have never had an issue with php+mysql before with it
in this
>   |+ location.
>
> Quite strange, never seen them in that location.  What OS was this?  Just
> curious so I can update my mysql_check routine for gnu configure.
>
>   |+ Either way... rt is working now.
>
> cool, i'm still struggling with getting mailing to work with sendmail.
>
> --
> darrin walton, darrinw at nixc.net
>
>
>
>





From Michuki at swiftkenya.com  Thu Jul 19 02:17:26 2001
From: Michuki at swiftkenya.com (Michuki Mwangi)
Date: Thu, 19 Jul 2001 09:17:26 +0300
Subject: [rt-users] Can't locate /usr/local/rt/etc/config.pm
References: <E4695631972C4D428EE7D6C067498CEE024F29@eager1.ger.ceo.ad.ea.com>
Message-ID: <00f301c1101a$7c5a2080$11b9f1cf@swiftkenya.com>

I've done that already and is shows that the link exists.

Regards,

Michuki.

----- Original Message -----
From: Leuchter, Lars <lleuchter at germany.ea.com>
To: Michuki Mwangi <Michuki at swiftkenya.com>; <rt-users at lists.fsck.com>
Sent: Wednesday, July 18, 2001 11:54 PM
Subject: AW: [rt-users] Can't locate /usr/local/rt/etc/config.pm


create a softlink in your /etc/smrsh directory pointing to rt-mailgate

e.g.

ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate


Regards
Lars

-----Urspr?ngliche Nachricht-----
Von: Michuki Mwangi [mailto:Michuki at swiftkenya.com]
Gesendet: Mittwoch, 18. Juli 2001 21:47
An: rt-users at lists.fsck.com
Betreff: [rt-users] Can't locate /usr/local/rt/etc/config.pm


Hello,

I get this error message whenever i send mail to rt at domain am a newbie at
this i dont know where am going wrong.

   ----- The following addresses had permanent fatal errors -----
|"/usr/local/rt/bin/rt-mailgate general correspond"
    (reason: 13)
    (expanded from: <rt at helpdesk.swiftkenya.com>)

   ----- Transcript of session follows -----
Can't locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl line
20. 554 5.3.0 |"/usr/local/rt/bin/rt-mailgate general correspond"... unknown
mailer error 13

This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0

Regards,

Michuki.





_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users





From alesh at sportina.si  Thu Jul 19 02:24:10 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Thu, 19 Jul 2001 08:24:10 +0200
Subject: [rt-users] crontab error
Message-ID: <3B567D0A.1060009@sportina.si>

Re all,

i've setup the crontab to clean the Mason files...

0 * * * * find /opt/rt2/WebRT/sessiondata -type f -amin +600 -exec rm {}\;

note the -type instead of --type which is written in README, if i use 
--type i get wrong parameter, man pages of find point to -type not 
--type (typo in README, or slackware difference, tho i doubt)!

I get crontab errors for -exec anyone has an idea?

cron: find /opt/rt2/WebRT/sessiondata -type f -amin +600 -exec rm {}\;
find: missing argument to `-exec'

Thanks in advance,
A.






From pdh at lineo.com  Thu Jul 19 02:35:57 2001
From: pdh at lineo.com (Phil Homewood)
Date: Thu, 19 Jul 2001 16:35:57 +1000
Subject: [rt-users] crontab error
In-Reply-To: <3B567D0A.1060009@sportina.si>; from alesh@sportina.si on Thu, Jul 19, 2001 at 08:24:10AM +0200
References: <3B567D0A.1060009@sportina.si>
Message-ID: <20010719163557.P42695@bofh.internal.moreton.com.au>

Alesh Mustar wrote:
> cron: find /opt/rt2/WebRT/sessiondata -type f -amin +600 -exec rm {}\;
> find: missing argument to `-exec'

Put a space between the {} and the \;.

You're correct about the "-type" typo, by the way. It's already
fixed in the README for 2.0.2test1.



From robin2 at staff.highway1.com.au  Thu Jul 19 03:09:29 2001
From: robin2 at staff.highway1.com.au (Robin Marshall)
Date: Thu, 19 Jul 2001 15:09:29 +0800
Subject: [rt-users] Can't locate /usr/local/rt/etc/config.pm
References: <E4695631972C4D428EE7D6C067498CEE024F29@eager1.ger.ceo.ad.ea.com> <00f301c1101a$7c5a2080$11b9f1cf@swiftkenya.com>
Message-ID: <009401c11021$c12b2540$6d7f20cb@zipster>

Hi Michuki,

I've recently just overcome this problem myself. Have you checked the
availability of /usr/bin/suidperl?

Regards,
Robin

----- Original Message -----
From: "Michuki Mwangi" <Michuki at swiftkenya.com>
To: <rt-users at lists.fsck.com>
Sent: Thursday, July 19, 2001 2:17 PM
Subject: Re: [rt-users] Can't locate /usr/local/rt/etc/config.pm


> I've done that already and is shows that the link exists.
>
> Regards,
>
> Michuki.
>
> ----- Original Message -----
> From: Leuchter, Lars <lleuchter at germany.ea.com>
> To: Michuki Mwangi <Michuki at swiftkenya.com>; <rt-users at lists.fsck.com>
> Sent: Wednesday, July 18, 2001 11:54 PM
> Subject: AW: [rt-users] Can't locate /usr/local/rt/etc/config.pm
>
>
> create a softlink in your /etc/smrsh directory pointing to rt-mailgate
>
> e.g.
>
> ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate
>
>
> Regards
> Lars
>
> -----Urspr?ngliche Nachricht-----
> Von: Michuki Mwangi [mailto:Michuki at swiftkenya.com]
> Gesendet: Mittwoch, 18. Juli 2001 21:47
> An: rt-users at lists.fsck.com
> Betreff: [rt-users] Can't locate /usr/local/rt/etc/config.pm
>
>
> Hello,
>
> I get this error message whenever i send mail to rt at domain am a newbie at
> this i dont know where am going wrong.
>
>    ----- The following addresses had permanent fatal errors -----
> |"/usr/local/rt/bin/rt-mailgate general correspond"
>     (reason: 13)
>     (expanded from: <rt at helpdesk.swiftkenya.com>)
>
>    ----- Transcript of session follows -----
> Can't locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl
line
> 20. 554 5.3.0 |"/usr/local/rt/bin/rt-mailgate general correspond"...
unknown
> mailer error 13
>
> This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl 5.6.0
>
> Regards,
>
> Michuki.
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From Michuki at swiftkenya.com  Thu Jul 19 03:13:26 2001
From: Michuki at swiftkenya.com (Michuki Mwangi)
Date: Thu, 19 Jul 2001 10:13:26 +0300
Subject: [rt-users] Can't locate /usr/local/rt/etc/config.pm
References: <E4695631972C4D428EE7D6C067498CEE024F29@eager1.ger.ceo.ad.ea.com> <00f301c1101a$7c5a2080$11b9f1cf@swiftkenya.com> <009401c11021$c12b2540$6d7f20cb@zipster>
Message-ID: <028401c11022$4f3b1890$11b9f1cf@swiftkenya.com>

Yes the file is there. It does seem to be a permission problem but i cant
figure out what file should have which permissions and where ..

Michuki.

----- Original Message -----
From: Robin Marshall <robin2 at staff.highway1.com.au>
To: <rt-users at lists.fsck.com>
Cc: Michuki Mwangi <Michuki at swiftkenya.com>
Sent: Thursday, July 19, 2001 10:09 AM
Subject: Re: [rt-users] Can't locate /usr/local/rt/etc/config.pm


> Hi Michuki,
>
> I've recently just overcome this problem myself. Have you checked the
> availability of /usr/bin/suidperl?
>
> Regards,
> Robin
>
> ----- Original Message -----
> From: "Michuki Mwangi" <Michuki at swiftkenya.com>
> To: <rt-users at lists.fsck.com>
> Sent: Thursday, July 19, 2001 2:17 PM
> Subject: Re: [rt-users] Can't locate /usr/local/rt/etc/config.pm
>
>
> > I've done that already and is shows that the link exists.
> >
> > Regards,
> >
> > Michuki.
> >
> > ----- Original Message -----
> > From: Leuchter, Lars <lleuchter at germany.ea.com>
> > To: Michuki Mwangi <Michuki at swiftkenya.com>; <rt-users at lists.fsck.com>
> > Sent: Wednesday, July 18, 2001 11:54 PM
> > Subject: AW: [rt-users] Can't locate /usr/local/rt/etc/config.pm
> >
> >
> > create a softlink in your /etc/smrsh directory pointing to rt-mailgate
> >
> > e.g.
> >
> > ln -s /opt/rt2/bin/rt-mailgate /etc/smrsh/rt-mailgate
> >
> >
> > Regards
> > Lars
> >
> > -----Urspr?ngliche Nachricht-----
> > Von: Michuki Mwangi [mailto:Michuki at swiftkenya.com]
> > Gesendet: Mittwoch, 18. Juli 2001 21:47
> > An: rt-users at lists.fsck.com
> > Betreff: [rt-users] Can't locate /usr/local/rt/etc/config.pm
> >
> >
> > Hello,
> >
> > I get this error message whenever i send mail to rt at domain am a newbie
at
> > this i dont know where am going wrong.
> >
> >    ----- The following addresses had permanent fatal errors -----
> > |"/usr/local/rt/bin/rt-mailgate general correspond"
> >     (reason: 13)
> >     (expanded from: <rt at helpdesk.swiftkenya.com>)
> >
> >    ----- Transcript of session follows -----
> > Can't locate /usr/local/rt/etc/config.pm at /usr/local/rt/bin/rtmux.pl
> line
> > 20. 554 5.3.0 |"/usr/local/rt/bin/rt-mailgate general correspond"...
> unknown
> > mailer error 13
> >
> > This is on a RedHat 7.1 Box with Sendmail 8.11.2, WebRT 1.0.7, perl
5.6.0
> >
> > Regards,
> >
> > Michuki.
> >
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>





From robin2 at staff.highway1.com.au  Thu Jul 19 03:30:26 2001
From: robin2 at staff.highway1.com.au (Robin Marshall)
Date: Thu, 19 Jul 2001 15:30:26 +0800
Subject: [rt-users] Can't locate /usr/local/rt/etc/config.pm
References: <E4695631972C4D428EE7D6C067498CEE024F29@eager1.ger.ceo.ad.ea.com> <00f301c1101a$7c5a2080$11b9f1cf@swiftkenya.com> <009401c11021$c12b2540$6d7f20cb@zipster> <028401c11022$4f3b1890$11b9f1cf@swiftkenya.com>
Message-ID: <009c01c11024$aeb21ce0$6d7f20cb@zipster>

Hi Michuki

> Yes the file is there. It does seem to be a permission problem but i cant
> figure out what file should have which permissions and where ..

This works for me :

-rws--x--x    2 root     root       792947 Jul 19 09:20 /usr/bin/suidperl
-rwxr-sr-x    1 root     rt          15781 Jul 18 08:14
/usr/local/rt2/bin/rt-mailgate

Rgds,
Robin




From allbery at ece.cmu.edu  Thu Jul 19 09:26:12 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Thu, 19 Jul 2001 09:26:12 -0400
Subject: [rt-users] crontab error
In-Reply-To: <3B567D0A.1060009@sportina.si>
References: <3B567D0A.1060009@sportina.si>
Message-ID: <6130000.995549172@vpn88.ece.cmu.edu>

On Thursday, July 19, 2001 08:24:10 +0200, Alesh Mustar <alesh at sportina.si> 
wrote:
+-----
| cron: find /opt/rt2/WebRT/sessiondata -type f -amin +600 -exec rm {}\;
| find: missing argument to `-exec'
+--->8

You need a space before the semicolon, and you need to quote the baces to 
keep bash from performing brace expansion of an empty list.  ("-exec rm 
'{}' ';'")


-- 
brandon s. allbery  [os/2][linux][solaris][freebsd]   allbery at kf8nh.apk.net
system administrator   [JAPH][WAY too many hats]        allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     [linux: proof of the million monkeys theory]




From jhein at jhein.de  Thu Jul 19 03:59:56 2001
From: jhein at jhein.de (Julian Hein)
Date: Thu, 19 Jul 2001 09:59:56 +0200
Subject: [rt-users] Download Attachments results in Mason Error
Message-ID: <000601c11028$ccfcf270$ca0aa8c0@int.netways.de>

Hi everybody,

I did not find any hints about that problem in the Mailing Lists or in
the Bugs Database: Whenever a user tries to download an attachment from
the web interface, RT generates a mason error like:

--- cut here ---

error in file:   /usr/lib/perl5/5.6.0/Carp/Heavy.pm 
  line 79:  Bizarre copy of HASH in aassign 
 
context:   ...   
75:  # them according to the format variables defined earlier in 
76:  # this file and join them onto the $sub sub-routine string 
77:  if ($hargs) { 
78:  # we may trash some of the args so we take a copy 
79:  @a = @DB::args; # must get local copy of args 
80:  # don't print any more than $MaxArgNums 
81:  if ($MaxArgNums and @a > $MaxArgNums) { 
82:  # cap the length of $#a and set the last element to '...' 
83:  $#a = $MaxArgNums; 
...   
 
component stack:   /Ticket/Attachment/dhandler [standard]
/autohandler [standard]
 
code stack:   /usr/lib/perl5/5.6.0/Carp/Heavy.pm:79

raw error:   

error while executing /Ticket/Attachment/dhandler [standard]:
Bizarre copy of HASH in aassign at /usr/lib/perl5/5.6.0/Carp/Heavy.pm
line 79, line 184.
 
--- cut here ---

The URL of the attachment (Ticket No #481) is pointing to:
http://www.domain.de/rt2/Ticket/Attachment/2665/1383/sec.pl

It happend since installing 2-0-1 and now with 2-0-2test1, too.

Thanks for your help,

Julian




From jesse at fsck.com  Thu Jul 19 09:40:22 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 19 Jul 2001 09:40:22 -0400
Subject: [rt-users] crontab error
In-Reply-To: <20010719163557.P42695@bofh.internal.moreton.com.au>; from pdh@lineo.com on Thu, Jul 19, 2001 at 04:35:57PM +1000
References: <3B567D0A.1060009@sportina.si> <20010719163557.P42695@bofh.internal.moreton.com.au>
Message-ID: <20010719094022.Y18831@pallas.fsck.com>

Sorry about that. the docs should be fixed for 2.0.2


On Thu, Jul 19, 2001 at 04:35:57PM +1000, Phil Homewood wrote:
> Alesh Mustar wrote:
> > cron: find /opt/rt2/WebRT/sessiondata -type f -amin +600 -exec rm {}\;
> > find: missing argument to `-exec'
> 
> Put a space between the {} and the \;.
> 
> You're correct about the "-type" typo, by the way. It's already
> fixed in the README for 2.0.2test1.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva



From Michuki at swiftkenya.com  Thu Jul 19 09:52:01 2001
From: Michuki at swiftkenya.com (Michuki Mwangi)
Date: Thu, 19 Jul 2001 16:52:01 +0300
Subject: [rt-users] Can't locate /usr/local/rt/etc/config.pm
References: <E4695631972C4D428EE7D6C067498CEE024F29@eager1.ger.ceo.ad.ea.com> <00f301c1101a$7c5a2080$11b9f1cf@swiftkenya.com> <009401c11021$c12b2540$6d7f20cb@zipster> <028401c11022$4f3b1890$11b9f1cf@swiftkenya.com> <009c01c11024$aeb21ce0$6d7f20cb@zipster>
Message-ID: <06e101c11059$fd734bd0$11b9f1cf@swiftkenya.com>

Ok, i think i somehow got it after i worked the persmissions too much, and
decided to run the make install again and reset the permissions straight.
Much to the help of the mailing list archive.

regards,

Michuki.


----- Original Message -----
From: Robin Marshall <robin2 at staff.highway1.com.au>
To: Michuki Mwangi <Michuki at swiftkenya.com>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, July 19, 2001 10:30 AM
Subject: Re: [rt-users] Can't locate /usr/local/rt/etc/config.pm


> Hi Michuki
>
> > Yes the file is there. It does seem to be a permission problem but i
cant
> > figure out what file should have which permissions and where ..
>
> This works for me :
>
> -rws--x--x    2 root     root       792947 Jul 19 09:20 /usr/bin/suidperl
> -rwxr-sr-x    1 root     rt          15781 Jul 18 08:14
> /usr/local/rt2/bin/rt-mailgate
>
> Rgds,
> Robin
>
>




From alexander.koch at tiscali.com  Thu Jul 19 11:23:33 2001
From: alexander.koch at tiscali.com (Alexander Koch)
Date: Thu, 19 Jul 2001 17:23:33 +0200
Subject: [rt-users] Question on rt and transports and sgid and what not
Message-ID: <20010719172333.A12654@shekinah.net.tiscali.com>

I am sort of lost here, it does not seem to work... I have
tried to install rt2 here, it just has a pipe in my
/etc/aliases, so it should work, I thought. I use Exim here,
FreeBSD...

-->
  pipe to |/opt/rt2/bin/rt-mailgate --queue general --action correspond
    generated by rt at carmel.net.tiscali.com
    Child process of address_pipe transport returned 255 (could mean shell command ended by signal 127 (unrecognized signal number)) from command:
    /opt/rt2/bin/rt-mailgate

The following text was generated during the delivery attempt:

------ pipe to |/opt/rt2/bin/rt-mailgate --queue general --action correspond
       generated by rt at carmel.net.tiscali.com ------

Can't do setuid
<--

So... what has to be setuid to what? Any ideas? Hints welcome.

Thanks,
Alexander

-- 
Alexander Koch <alexander.koch at tiscali.com> / ako4-ripe
Network Engineer, Tiscali S.p.A., International IP Network Operations
Phone +49 6103 916 480, Fax +49 6103 916 464, http://www.tiscali.com/
Robert-Bosch-Strasse 32, D-63303 Dreieich, Germany



From marchuk at ee.washington.edu  Thu Jul 19 11:39:53 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 08:39:53 -0700 (PDT)
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <20010719102049.X42695@bofh.internal.moreton.com.au>
Message-ID: <Pine.LNX.4.21.0107190831280.9944-100000@darkstar.ee.washington.edu>

[root at babylon bin]# ls -la /home/rt2/bin /home/rt2/etc `which suidperl`
-rws--x--x    2 root     root       531612 Aug 10  2000 /usr/bin/suidperl
 
/home/rt2/bin:
total 112
drwxr-xr-x    2 root     rt           4096 Jul 18 16:03 .
drwxr-xr-x    7 root     root         4096 Jul 18 10:23 ..
-rwxr-sr-x    1 root     rt           4948 Jul 18 10:24 mason_handler.fcgi
-rwxr-sr-x    1 root     rt           4644 Jul 18 10:24 mason_handler.scgi
-rwxr-sr-x    1 root     rt          28777 Jul 18 10:24 rt
-rwxr-sr-x    1 root     rt          15771 Jul 18 10:24 rt-mailgate
-rwxr-sr-x    1 root     rt          23779 Jul 18 10:24 rtadmin
-rwxr-xr-x    1 root     rt           4228 Jul 18 16:03 webmux.pl
-rwxr-xr-x    1 root     root         4228 Jul 18 14:34 webmux.pl.org
 
/home/rt2/etc:
total 36
dr-xr-xr-x    2 root     rt           4096 Jul 18 17:06 .
drwxr-xr-x    7 root     root         4096 Jul 18 10:23 ..
-r-x------    1 root     rt            173 Jul 18 10:24 acl.mysql
-r-xr-x---    1 root     rt          10870 Jul 18 17:06 config.pm
-rwxr-xr-x    1 temp     temp        12111 Jul 18 10:24 insertdata
[root at babylon bin]#

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Thu, 19 Jul 2001, Phil Homewood wrote:

> marchuk at ee.washington.edu wrote:
> > I am now getting an error when trying to send to rt. 
> > It does not look like a permission problem nor a sendmail problem, I
> > checked both.
> 
> How did you check?
> 
> What does
> 
> 	ls -la /home/rt2/bin /home/rt2/etc `which suidperl`
> 
> say?
> 




From damian at sentex.net  Thu Jul 19 11:42:04 2001
From: damian at sentex.net (Damian Gerow)
Date: Thu, 19 Jul 2001 11:42:04 -0400
Subject: [rt-users] enhanced-mailgate
Message-ID: <IDEEIMNKDLEOBLPDPOEHKEBKCFAA.damian@sentex.net>

As much as I know it's not supported...  has anyone gotten the enhanced
mailgate to work properly?  It's stripping headers, but not performing any
actions.




From marchuk at ee.washington.edu  Thu Jul 19 11:49:53 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 08:49:53 -0700 (PDT)
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <20010718172625.D1549@banks.mxim.com>
Message-ID: <Pine.LNX.4.21.0107190841570.9944-100000@darkstar.ee.washington.edu>

-r-xr-x---    1 root     rt          10870 Jul 18 17:06 config.pm 

-rwxr-sr-x    1 root     rt          15771 Jul 18 10:24 rt-mailgate 

All permissions were set by the default make install.

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Wed, 18 Jul 2001, Robert Shaw wrote:

> Is config.pm setgid?
> 
> -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
> 
> Does your mail server have access to /home/rt2/etc where you have installed
> the RT stuff and the config.pm file?
> 
> -Robert
> 
> SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
> On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> > I am now getting an error when trying to send to rt. 
> > It does not look like a permission problem nor a sendmail problem, I
> > checked both.
> > 
> > Thanks.
> > 
> > 
> > Aliases:
> > rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> > comment"
> > 
> > Here's the error:
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> >     (reason: 2)
> >     (expanded from: <rt at babylon.ee.washington.edu>)
> >  
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> > /usr/local/lib/perl5/5.6.1/i686-linux
> > /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> > line 81.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 




From jesse at fsck.com  Thu Jul 19 11:51:56 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 19 Jul 2001 11:51:56 -0400
Subject: [rt-users] enhanced-mailgate
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHKEBKCFAA.damian@sentex.net>; from damian@sentex.net on Thu, Jul 19, 2001 at 11:42:04AM -0400
References: <IDEEIMNKDLEOBLPDPOEHKEBKCFAA.damian@sentex.net>
Message-ID: <20010719115156.C18831@pallas.fsck.com>

For attributes on ticket creation or ticket updates? If it's ticket updates,
have you got GPG installed properly, with a keyring including your key
for the user enhanced-mailgate runs as? enhanced mailgate only performs
ticket updates if it gets a valid pgp signature. That said, I think
it should be sending you an error message.

        -j


On Thu, Jul 19, 2001 at 11:42:04AM -0400, Damian Gerow wrote:
> As much as I know it's not supported...  has anyone gotten the enhanced
> mailgate to work properly?  It's stripping headers, but not performing any
> actions.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From damian at sentex.net  Thu Jul 19 12:30:15 2001
From: damian at sentex.net (Damian Gerow)
Date: Thu, 19 Jul 2001 12:30:15 -0400
Subject: [rt-users] Autoreply.pm
Message-ID: <IDEEIMNKDLEOBLPDPOEHOEBOCFAA.damian@sentex.net>

If I wanted to have the "From: " address in the autoreply be set to the
name of the queue, how would I do it?
(Another way to ask this is, given a QueueObj, how does one obtain the
name of the queue?)  I tried QueueObj->QueueName, but that doesn't seem to
work.

On a similar note, are there any docs on programming with RT?




From jesse at fsck.com  Thu Jul 19 12:38:41 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 19 Jul 2001 12:38:41 -0400
Subject: [rt-users] Autoreply.pm
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHOEBOCFAA.damian@sentex.net>; from damian@sentex.net on Thu, Jul 19, 2001 at 12:30:15PM -0400
References: <IDEEIMNKDLEOBLPDPOEHOEBOCFAA.damian@sentex.net>
Message-ID: <20010719123841.G18831@pallas.fsck.com>

QueueObj->Name()  

most of the docs on programming with RT the pods for the modules
themselves.    "perldoc RT::Queue" etc.


On Thu, Jul 19, 2001 at 12:30:15PM -0400, Damian Gerow wrote:
> If I wanted to have the "From: " address in the autoreply be set to the
> name of the queue, how would I do it?
> (Another way to ask this is, given a QueueObj, how does one obtain the
> name of the queue?)  I tried QueueObj->QueueName, but that doesn't seem to
> work.
> 
> On a similar note, are there any docs on programming with RT?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From snolan at virl.bc.ca  Thu Jul 19 12:14:59 2001
From: snolan at virl.bc.ca (Steve Nolan)
Date: Thu, 19 Jul 2001 09:14:59 -0700
Subject: [rt-users] MySQL problems... SOLVED!!!
Message-ID: <sb56a517.079@mail.virl.bc.ca>

> I was having problems with the following appearing in the Apache logs:
> Had to create DBD::mysql::db::imp_data_size unexpectedly at 
> /usr/lib/perl5/site_perl/5.005/i386-linux/DBI.pm line 703. 
> [Wed Jul 18 04:50:32 2001] [error] Undefined subroutine 
>   &DBD::mysql::db::_login called at 
>   /usr/lib/perl5/site_perl/5.005/i386-linux/DBD/mysql.pm line 1 
> I have now fixed this problem by switching MySQL from a src compiled version 
> to the RPM installed version. This suggests to me that the perl module is 
> having trouble finding a header or include file it needs to set the 
> imp_data_size variable.

For what it's worth, I was having the exact same problem as Tim (at least, I was
receiving exactly the same errors in the logfiles) but I found a different solution:

I ended up manually deleting a number of perl modules,  downloading fresh, 
known good copies from http://www.helgrim.com/perlmodules/  (THANKS 
Feargal ..)  and reinstalled. The list ended up including:

DBI-1.16
DBIx-SearchBuilder-0.40
DBIx-DataSource-0.02
Msql-Mysql-modules-1.2216
Storable-1.0.11
libapreq-0.31
Apache-Session-1.53
ApacheDBI-0.88

I had previously tried un/re-installing just the msql-mysql module, but that
didn't seem to be sufficient.  Something in the list above seemed to fix
the problem.

Hopefully, this'll help someone else.
 -Steve.

Steve Nolan
Vancouver Island Regional Library
Systems Support Services
(250) 758-4697 x 217





From marchuk at ee.washington.edu  Thu Jul 19 12:49:37 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 09:49:37 -0700 (PDT)
Subject: [rt-users] Autoreply.pm
In-Reply-To: <20010719123841.G18831@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107190947510.9944-100000@darkstar.ee.washington.edu>

I think that the permissions set by default are incorrect:
drwx------    3 root     root         4096 Jul 13 09:51 cache/
drwx------    2 root     root         4096 Jul 13 09:51 debug/
drwx------    2 root     root         4096 Jul 13 09:51 etc/
drwx------    2 root     root         4096 Jul 13 09:51 obj/
drwx------    2 root     root         4096 Jul 13 09:51 preview/

instead they should be:
(where the apache user is part of rt group)

[root at babylon data]# ls -al
total 28
drwx------    7 nobody   nobody       4096 Jul 19 09:15 .
drwxr-xr-x    5 root     root         4096 Jul 19 09:15 ..
drwxrwx---    3 root     rt           4096 Jul 19 09:15 cache
drwxrwx---    2 root     rt           4096 Jul 19 09:15 debug
drwxrwx---    2 root     rt           4096 Jul 19 09:15 etc
drwxrwx---    3 root     rt           4096 Jul 19 09:25 obj
drwxrwx---    2 root     rt           4096 Jul 19 09:15 preview
[root at babylon data]# pwd
/home/rt/WebRT/data

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************





From marchuk at ee.washington.edu  Thu Jul 19 12:53:43 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 09:53:43 -0700 (PDT)
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <20010718172625.D1549@banks.mxim.com>
Message-ID: <Pine.LNX.4.21.0107190951490.9944-100000@darkstar.ee.washington.edu>

rt-mailgate works if root executes and passes the email through a
pipe.  rt-mailgate does not seem to work through sendmail therefore I
think it must be some kind of a user permission access problem.  

I think sendmail executes a script as user 'mail' so maybe 'mail' should
be in the rt group?

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Wed, 18 Jul 2001, Robert Shaw wrote:

> Is config.pm setgid?
> 
> -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
> 
> Does your mail server have access to /home/rt2/etc where you have installed
> the RT stuff and the config.pm file?
> 
> -Robert
> 
> SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
> On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> > I am now getting an error when trying to send to rt. 
> > It does not look like a permission problem nor a sendmail problem, I
> > checked both.
> > 
> > Thanks.
> > 
> > 
> > Aliases:
> > rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> > comment"
> > 
> > Here's the error:
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> >     (reason: 2)
> >     (expanded from: <rt at babylon.ee.washington.edu>)
> >  
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> > /usr/local/lib/perl5/5.6.1/i686-linux
> > /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1
> > /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> > line 81.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 




From marchuk at ee.washington.edu  Thu Jul 19 13:01:17 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 10:01:17 -0700 (PDT)
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <Pine.LNX.4.21.0107190956240.9944-100000@darkstar.ee.washington.edu>
Message-ID: <Pine.LNX.4.21.0107191000160.9944-100000@darkstar.ee.washington.edu>

I guess I keep answering my own questions... but by putting all the rt
aliases in rt user .forward worked.

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Thu, 19 Jul 2001 marchuk at ee.washington.edu wrote:

> Actually sendmail executes a script as user 'daemon' if the alias is in
> /etc/aliases.  So either make daemon part of rt group or put the aliases
> in the .forward of rt user.  
> 
> *****************************
> Walter Marchuk
> Senior Computer Specialist
> University of Washington
> Electrical Engineering
> Room: 307g
> 206-221-5421
> marchuk at ee.washington.edu
> *****************************
> 
> On Thu, 19 Jul 2001 marchuk at ee.washington.edu wrote:
> 
> > rt-mailgate works if root executes and passes the email through a
> > pipe.  rt-mailgate does not seem to work through sendmail therefore I
> > think it must be some kind of a user permission access problem.  
> > 
> > I think sendmail executes a script as user 'mail' so maybe 'mail' should
> > be in the rt group?
> > 
> > *****************************
> > Walter Marchuk
> > Senior Computer Specialist
> > University of Washington
> > Electrical Engineering
> > Room: 307g
> > 206-221-5421
> > marchuk at ee.washington.edu
> > *****************************
> > 
> > On Wed, 18 Jul 2001, Robert Shaw wrote:
> > 
> > > Is config.pm setgid?
> > > 
> > > -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
> > > 
> > > Does your mail server have access to /home/rt2/etc where you have installed
> > > the RT stuff and the config.pm file?
> > > 
> > > -Robert
> > > 
> > > SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
> > > On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> > > > I am now getting an error when trying to send to rt. 
> > > > It does not look like a permission problem nor a sendmail problem, I
> > > > checked both.
> > > > 
> > > > Thanks.
> > > > 
> > > > 
> > > > Aliases:
> > > > rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > > > rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> > > > comment"
> > > > 
> > > > Here's the error:
> > > > 
> > > >    ----- The following addresses had permanent fatal errors -----
> > > > |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > > >     (reason: 2)
> > > >     (expanded from: <rt at babylon.ee.washington.edu>)
> > > >  
> > > >    ----- Transcript of session follows -----
> > > > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> > > > /usr/local/lib/perl5/5.6.1/i686-linux
> > > > /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > > > /usr/local/lib/perl5/site_perl/5.6.1
> > > > /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> > > > line 81.
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > 
> 
> 




From marchuk at ee.washington.edu  Thu Jul 19 12:57:28 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 09:57:28 -0700 (PDT)
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <Pine.LNX.4.21.0107190951490.9944-100000@darkstar.ee.washington.edu>
Message-ID: <Pine.LNX.4.21.0107190956240.9944-100000@darkstar.ee.washington.edu>

Actually sendmail executes a script as user 'daemon' if the alias is in
/etc/aliases.  So either make daemon part of rt group or put the aliases
in the .forward of rt user.  

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Thu, 19 Jul 2001 marchuk at ee.washington.edu wrote:

> rt-mailgate works if root executes and passes the email through a
> pipe.  rt-mailgate does not seem to work through sendmail therefore I
> think it must be some kind of a user permission access problem.  
> 
> I think sendmail executes a script as user 'mail' so maybe 'mail' should
> be in the rt group?
> 
> *****************************
> Walter Marchuk
> Senior Computer Specialist
> University of Washington
> Electrical Engineering
> Room: 307g
> 206-221-5421
> marchuk at ee.washington.edu
> *****************************
> 
> On Wed, 18 Jul 2001, Robert Shaw wrote:
> 
> > Is config.pm setgid?
> > 
> > -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
> > 
> > Does your mail server have access to /home/rt2/etc where you have installed
> > the RT stuff and the config.pm file?
> > 
> > -Robert
> > 
> > SEPPSTAFF	ALL = (sepp) NOPASSWD: /usr/sepp/sbin/seppadm, /usr/sepp/sbin/wandiff, /usr/sepp/sbin/wanmove
> > On Wed, Jul 18, 2001 at 05:13:43PM -0700, marchuk at ee.washington.edu wrote:
> > > I am now getting an error when trying to send to rt. 
> > > It does not look like a permission problem nor a sendmail problem, I
> > > checked both.
> > > 
> > > Thanks.
> > > 
> > > 
> > > Aliases:
> > > rt:     |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > > rt-comment:      |"/home/rt2/bin/rt-mailgate --queue helpdesk --action
> > > comment"
> > > 
> > > Here's the error:
> > > 
> > >    ----- The following addresses had permanent fatal errors -----
> > > |"/home/rt2/bin/rt-mailgate --queue helpdesk --action correspond"
> > >     (reason: 2)
> > >     (expanded from: <rt at babylon.ee.washington.edu>)
> > >  
> > >    ----- Transcript of session follows -----
> > > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib
> > > /usr/local/lib/perl5/5.6.1/i686-linux
> > > /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > > /usr/local/lib/perl5/site_perl/5.6.1
> > > /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm
> > > line 81.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 




From raistlin at tacorp.net  Thu Jul 19 13:08:48 2001
From: raistlin at tacorp.net (Jason Slagle)
Date: Thu, 19 Jul 2001 13:08:48 -0400 (EDT)
Subject: [rt-users] Couple of things.
Message-ID: <20010719130707.R8577-100000@mail.tacorp.net>

Short of granting Requestor modifyticket, how can one cause the ticket to
reopen once mail is received if it is in the Stalled state.  I don't want
it to do it in dead or resolved, but in the stalled state I would like it
to go open if they reply.  I was hacking around, but it appears _set may
not be something I can call from rt-mailgate?

Also, would the best way to auto-close stalled tickets open a certain
amount of time be a cronjob?

Jason

-- 
Jason Slagle - CCNP - CCDP
Network Administrator - Toledo Internet Access - Toledo Ohio
- raistlin at tacorp.net - jslagle at toledolink.com - WHOIS JS10172
/"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
\ /   ASCII Ribbon Campaign  .  Interim Team Lead - . Admin -
 X  - NO HTML/RTF in e-mail  .        Coders        .   wombat.dal.net
/ \ - NO Word docs in e-mail . Team Lead - Exploits . DALnet IRC Network





From khera at kcilink.com  Thu Jul 19 13:17:28 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 19 Jul 2001 13:17:28 -0400
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <Pine.LNX.4.21.0107190956240.9944-100000@darkstar.ee.washington.edu>
References: <Pine.LNX.4.21.0107190951490.9944-100000@darkstar.ee.washington.edu>
	<Pine.LNX.4.21.0107190956240.9944-100000@darkstar.ee.washington.edu>
Message-ID: <15191.5672.629015.961345@onceler.kciLink.com>

>>>>> "m" == marchuk  <marchuk at ee.washington.edu> writes:

m> Actually sendmail executes a script as user 'daemon' if the alias is in
m> /etc/aliases.  So either make daemon part of rt group or put the aliases
m> in the .forward of rt user.  

>> > 
>> > -rwxr-sr-x   1 root     rt          15825 Jul 16 16:32 rt-mailgate
>> > 

The setgid bit on rt-mailgate should take care of that.  Just make
sure your suidperl *is* setuid root, like it should be.  You don't
need to add special system accounts to your rt group.



From damian at sentex.net  Thu Jul 19 14:40:47 2001
From: damian at sentex.net (Damian Gerow)
Date: Thu, 19 Jul 2001 14:40:47 -0400
Subject: [rt-users] Possible bug?
Message-ID: <IDEEIMNKDLEOBLPDPOEHCECHCFAA.damian@sentex.net>

We're just about to put our RT system live, and were playing with
templates.  Once of the guys was checking headers, and noticed the
following:

Managed-BY: Request Tracker 0.1 (http://www.fsck.com/projects/rt)

And yes, we're running 2.0.1.




From damian at sentex.net  Thu Jul 19 15:41:15 2001
From: damian at sentex.net (Damian Gerow)
Date: Thu, 19 Jul 2001 15:41:15 -0400
Subject: [rt-users] Scrip actions
Message-ID: <IDEEIMNKDLEOBLPDPOEHCECNCFAA.damian@sentex.net>

Before I start recreating the wheel, has anyone created a Scrip Action of
(something like) NotifyAdminCcsIfNoOwner?




From pdh at lineo.com  Thu Jul 19 18:23:49 2001
From: pdh at lineo.com (Phil Homewood)
Date: Fri, 20 Jul 2001 08:23:49 +1000
Subject: [rt-users] Autoreply.pm
In-Reply-To: <Pine.LNX.4.21.0107190947510.9944-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Thu, Jul 19, 2001 at 09:49:37AM -0700
References: <20010719123841.G18831@pallas.fsck.com> <Pine.LNX.4.21.0107190947510.9944-100000@darkstar.ee.washington.edu>
Message-ID: <20010720082349.Q42695@bofh.internal.moreton.com.au>

marchuk at ee.washington.edu wrote:
> I think that the permissions set by default are incorrect:
> drwx------    3 root     root         4096 Jul 13 09:51 cache/
> drwx------    2 root     root         4096 Jul 13 09:51 debug/
> drwx------    2 root     root         4096 Jul 13 09:51 etc/
> drwx------    2 root     root         4096 Jul 13 09:51 obj/
> drwx------    2 root     root         4096 Jul 13 09:51 preview/

That's odd.  What did you set WEB_USER as in your Makefile? Does

make fixperms

change anything?



From marchuk at ee.washington.edu  Thu Jul 19 18:38:16 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Thu, 19 Jul 2001 15:38:16 -0700 (PDT)
Subject: [rt-users] Autoreply.pm
In-Reply-To: <20010720082349.Q42695@bofh.internal.moreton.com.au>
Message-ID: <Pine.LNX.4.21.0107191537470.9944-100000@darkstar.ee.washington.edu>

Its all working now, my suidperl was broken.

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Fri, 20 Jul 2001, Phil Homewood wrote:

> marchuk at ee.washington.edu wrote:
> > I think that the permissions set by default are incorrect:
> > drwx------    3 root     root         4096 Jul 13 09:51 cache/
> > drwx------    2 root     root         4096 Jul 13 09:51 debug/
> > drwx------    2 root     root         4096 Jul 13 09:51 etc/
> > drwx------    2 root     root         4096 Jul 13 09:51 obj/
> > drwx------    2 root     root         4096 Jul 13 09:51 preview/
> 
> That's odd.  What did you set WEB_USER as in your Makefile? Does
> 
> make fixperms
> 
> change anything?
> 




From pdh at lineo.com  Thu Jul 19 20:02:34 2001
From: pdh at lineo.com (Phil Homewood)
Date: Fri, 20 Jul 2001 10:02:34 +1000
Subject: [rt-users] Question on rt and transports and sgid and what not
In-Reply-To: <20010719172333.A12654@shekinah.net.tiscali.com>; from alexander.koch@tiscali.com on Thu, Jul 19, 2001 at 05:23:33PM +0200
References: <20010719172333.A12654@shekinah.net.tiscali.com>
Message-ID: <20010720100234.Y42695@bofh.internal.moreton.com.au>

Alexander Koch wrote:
> Can't do setuid

chmod u+s /usr/bin/suidperl



From damian at sentex.ca  Thu Jul 19 22:03:37 2001
From: damian at sentex.ca (Damian Gerow)
Date: Thu, 19 Jul 2001 22:03:37 -0400
Subject: [rt-users] Multiple e-mails
Message-ID: <80366.995580217@localhost>

We had a slightly irate user complain about some things today (via 
e-mail) -- he was the "test subject" so-to-speak, as we had just put the 
RT system online before he e-mailed in his support request.  Anyway, 
various e-mails are sent out multiple times.  It's always correspondance 
_from_ a member of the queue which it occurs on, but it didn't make him 
very happy.  Has anyone else come across this?

Sadly, this is enough to force RT offline until I figure out what's going 
on...



From jesse at fsck.com  Thu Jul 19 22:24:47 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 19 Jul 2001 22:24:47 -0400
Subject: [rt-users] Multiple e-mails
In-Reply-To: <80366.995580217@localhost>; from damian@sentex.ca on Thu, Jul 19, 2001 at 10:03:37PM -0400
References: <80366.995580217@localhost>
Message-ID: <20010719222447.C31646@pallas.fsck.com>

Exactly which scrips do you have set up for that queue and 
for 'global'?

        -j


On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
> We had a slightly irate user complain about some things today (via 
> e-mail) -- he was the "test subject" so-to-speak, as we had just put the 
> RT system online before he e-mailed in his support request.  Anyway, 
> various e-mails are sent out multiple times.  It's always correspondance 
> _from_ a member of the queue which it occurs on, but it didn't make him 
> very happy.  Has anyone else come across this?
> 
> Sadly, this is enough to force RT offline until I figure out what's going 
> on...
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From damian at sentex.net  Fri Jul 20 00:11:32 2001
From: damian at sentex.net (Damian Gerow)
Date: Fri, 20 Jul 2001 00:11:32 -0400
Subject: [rt-users] Multiple e-mails
In-Reply-To: <20010719222447.C31646@pallas.fsck.com>
References: <80366.995580217@localhost>
 <20010719222447.C31646@pallas.fsck.com>
Message-ID: <542146.995587892@localhost>

There's no scrips in global.

The queue Support has the following scrips:

OnCreate NotifyAdminCcs with template AdminCorrespondance
OnCorrespond NotifyRequestors with template Correspondance
OnComment NotifyAdminCcsasComment with template AdminComment
OnCorrespond NotifyOwner with template Correspondance
OnCreate AutoreplyToRequestors with template support-autoreply

--On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com> wrote:

> Exactly which scrips do you have set up for that queue and
> for 'global'?
>
>         -j
>
>
> On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
>> We had a slightly irate user complain about some things today (via
>> e-mail) -- he was the "test subject" so-to-speak, as we had just put
>> the  RT system online before he e-mailed in his support request.
>> Anyway,  various e-mails are sent out multiple times.  It's always
>> correspondance  _from_ a member of the queue which it occurs on, but
>> it didn't make him  very happy.  Has anyone else come across this?
>>
>> Sadly, this is enough to force RT offline until I figure out what's
>> going  on...
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> Any e-mail sent to the SLA will immediately become the intellectual
> property of the SLA and the author of said message will enter into a
> period of indentured servitude which will last for a period of time no
> less than seven years.
>
>





From jesse at fsck.com  Fri Jul 20 00:23:15 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 00:23:15 -0400
Subject: [rt-users] Multiple e-mails
In-Reply-To: <542146.995587892@localhost>; from damian@sentex.net on Fri, Jul 20, 2001 at 12:11:32AM -0400
References: <80366.995580217@localhost> <20010719222447.C31646@pallas.fsck.com> <542146.995587892@localhost>
Message-ID: <20010720002315.I31646@pallas.fsck.com>

What do your sendmail logs show? Is this odd behavior consistently repeatable?
Do the messages themselves give any clue about how they were sent? 
Does the ticket list the requestor twice?

        -j


On Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
> There's no scrips in global.
> 
> The queue Support has the following scrips:
> 
> OnCreate NotifyAdminCcs with template AdminCorrespondance
> OnCorrespond NotifyRequestors with template Correspondance
> OnComment NotifyAdminCcsasComment with template AdminComment
> OnCorrespond NotifyOwner with template Correspondance
> OnCreate AutoreplyToRequestors with template support-autoreply
> 
> --On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com> wrote:
> 
> > Exactly which scrips do you have set up for that queue and
> > for 'global'?
> >
> >         -j
> >
> >
> > On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
> >> We had a slightly irate user complain about some things today (via
> >> e-mail) -- he was the "test subject" so-to-speak, as we had just put
> >> the  RT system online before he e-mailed in his support request.
> >> Anyway,  various e-mails are sent out multiple times.  It's always
> >> correspondance  _from_ a member of the queue which it occurs on, but
> >> it didn't make him  very happy.  Has anyone else come across this?
> >>
> >> Sadly, this is enough to force RT offline until I figure out what's
> >> going  on...
> >>
> >> _______________________________________________
> >> rt-users mailing list
> >> rt-users at lists.fsck.com
> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >>
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > Any e-mail sent to the SLA will immediately become the intellectual
> > property of the SLA and the author of said message will enter into a
> > period of indentured servitude which will last for a period of time no
> > less than seven years.
> >
> >
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From damian.g at home.com  Fri Jul 20 01:22:32 2001
From: damian.g at home.com (Damian Gerow)
Date: Fri, 20 Jul 2001 01:22:32 -0400
Subject: [rt-users] Multiple e-mails
In-Reply-To: <20010720002315.I31646@pallas.fsck.com>
References: <80366.995580217@localhost>
 <20010719222447.C31646@pallas.fsck.com> <542146.995587892@localhost>
 <20010720002315.I31646@pallas.fsck.com>
Message-ID: <798395.995592152@localhost>

It's actually postfix, and the logs just show a re-sending of the e-mail 
from the system.  Nothing suspicious, and I've been watching the queue 
(albeit only lately, and not before I found out multiple e-mails were 
being sent), and nothing seems out of the ordinary.  I'm trying to track 
down to see if it's the same Message-ID, but no luck so far.

The messages seem to be carbon copies.  The only thing that I can think 
of is that they guy wound up responding from a different e-mail address 
the second time, and the two tickets were merged -- though the copies 
both go to the same address.  As well, yesterday people were playing with 
their signatures and one guy had an e-mail he sent in be entered four 
separate times he claims -- I see three, one via the web interface and 
two via e-mail, 19 minutes apart.  Wording is exactly the same, and yes, 
there are two entries for the e-mail, plus one for the web entry.  In 
this case, the logs show:

Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D: 
message-id=<rt-3-142.9.99553314021135 at Ticket>

and

Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291: 
message-id=<rt-22-152.6.93878544475368 at Ticket>

as the closest matching entries that correspond with the times of the 
entries in RT.

Is it consistantly repeatable?  It's happened twice that I've been told, 
but it's not consistant.  I'll keep my eye on it tomorrow, and see if I 
can get any more details.

--On Friday, July 20, 2001 12:23 am -0400 Jesse <jesse at fsck.com> wrote:

> What do your sendmail logs show? Is this odd behavior consistently
> repeatable? Do the messages themselves give any clue about how they
> were sent?  Does the ticket list the requestor twice?
>
>         -j
>
>
> On Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
>> There's no scrips in global.
>>
>> The queue Support has the following scrips:
>>
>> OnCreate NotifyAdminCcs with template AdminCorrespondance
>> OnCorrespond NotifyRequestors with template Correspondance
>> OnComment NotifyAdminCcsasComment with template AdminComment
>> OnCorrespond NotifyOwner with template Correspondance
>> OnCreate AutoreplyToRequestors with template support-autoreply
>>
>> --On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com>
>> wrote:
>>
>> > Exactly which scrips do you have set up for that queue and
>> > for 'global'?
>> >
>> >         -j
>> >
>> >
>> > On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
>> >> We had a slightly irate user complain about some things today (via
>> >> e-mail) -- he was the "test subject" so-to-speak, as we had just put
>> >> the  RT system online before he e-mailed in his support request.
>> >> Anyway,  various e-mails are sent out multiple times.  It's always
>> >> correspondance  _from_ a member of the queue which it occurs on, but
>> >> it didn't make him  very happy.  Has anyone else come across this?
>> >>
>> >> Sadly, this is enough to force RT offline until I figure out what's
>> >> going  on...
>> >>
>> >> _______________________________________________
>> >> rt-users mailing list
>> >> rt-users at lists.fsck.com
>> >> http://lists.fsck.com/mailman/listinfo/rt-users
>> >>
>> >
>> > --
>> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
>> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>> >
>> > Any e-mail sent to the SLA will immediately become the intellectual
>> > property of the SLA and the author of said message will enter into a
>> > period of indentured servitude which will last for a period of time
>> > no less than seven years.
>> >
>> >
>>
>>
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> <Dr_Memory> the point is that words were exchanged.  neurolinguistic
> programming will do the rest.  they should be showing up at my house
> any day now.
>
>





From jesse at fsck.com  Fri Jul 20 01:39:29 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 01:39:29 -0400
Subject: [rt-users] Multiple e-mails
In-Reply-To: <798395.995592152@localhost>; from damian.g@home.com on Fri, Jul 20, 2001 at 01:22:32AM -0400
References: <80366.995580217@localhost> <20010719222447.C31646@pallas.fsck.com> <542146.995587892@localhost> <20010720002315.I31646@pallas.fsck.com> <798395.995592152@localhost>
Message-ID: <20010720013929.M31646@pallas.fsck.com>


On Fri, Jul 20, 2001 at 01:22:32AM -0400, Damian Gerow wrote:
> The messages seem to be carbon copies.  The only thing that I can think 
> of is that they guy wound up responding from a different e-mail address 
> the second time, and the two tickets were merged -- though the copies 
> both go to the same address. 

Take a look at the ticket. it should tell you these things ;)

> Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D: 
> message-id=<rt-3-142.9.99553314021135 at Ticket>
> 
> and
> 
> Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291: 
> message-id=<rt-22-152.6.93878544475368 at Ticket>
> 
> as the closest matching entries that correspond with the times of the 
> entries in RT.

That _sounds_ like someone hit reload on their browser and resubmitted
the ticket update.

> 
> Is it consistantly repeatable?  It's happened twice that I've been told, 
> but it's not consistant.  I'll keep my eye on it tomorrow, and see if I 
> can get any more details.
> 
> --On Friday, July 20, 2001 12:23 am -0400 Jesse <jesse at fsck.com> wrote:
> 
> > What do your sendmail logs show? Is this odd behavior consistently
> > repeatable? Do the messages themselves give any clue about how they
> > were sent?  Does the ticket list the requestor twice?
> >
> >         -j
> >
> >
> > On Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
> >> There's no scrips in global.
> >>
> >> The queue Support has the following scrips:
> >>
> >> OnCreate NotifyAdminCcs with template AdminCorrespondance
> >> OnCorrespond NotifyRequestors with template Correspondance
> >> OnComment NotifyAdminCcsasComment with template AdminComment
> >> OnCorrespond NotifyOwner with template Correspondance
> >> OnCreate AutoreplyToRequestors with template support-autoreply
> >>
> >> --On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com>
> >> wrote:
> >>
> >> > Exactly which scrips do you have set up for that queue and
> >> > for 'global'?
> >> >
> >> >         -j
> >> >
> >> >
> >> > On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
> >> >> We had a slightly irate user complain about some things today (via
> >> >> e-mail) -- he was the "test subject" so-to-speak, as we had just put
> >> >> the  RT system online before he e-mailed in his support request.
> >> >> Anyway,  various e-mails are sent out multiple times.  It's always
> >> >> correspondance  _from_ a member of the queue which it occurs on, but
> >> >> it didn't make him  very happy.  Has anyone else come across this?
> >> >>
> >> >> Sadly, this is enough to force RT offline until I figure out what's
> >> >> going  on...
> >> >>
> >> >> _______________________________________________
> >> >> rt-users mailing list
> >> >> rt-users at lists.fsck.com
> >> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >> >>
> >> >
> >> > --
> >> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> >> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >> >
> >> > Any e-mail sent to the SLA will immediately become the intellectual
> >> > property of the SLA and the author of said message will enter into a
> >> > period of indentured servitude which will last for a period of time
> >> > no less than seven years.
> >> >
> >> >
> >>
> >>
> >>
> >> _______________________________________________
> >> rt-users mailing list
> >> rt-users at lists.fsck.com
> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >>
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > <Dr_Memory> the point is that words were exchanged.  neurolinguistic
> > programming will do the rest.  they should be showing up at my house
> > any day now.
> >
> >
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From damian at sentex.net  Fri Jul 20 01:58:30 2001
From: damian at sentex.net (Damian Gerow)
Date: Fri, 20 Jul 2001 01:58:30 -0400
Subject: [rt-users] Multiple e-mails
In-Reply-To: <20010720013929.M31646@pallas.fsck.com>
References: <80366.995580217@localhost>
 <20010719222447.C31646@pallas.fsck.com> <542146.995587892@localhost>
 <20010720002315.I31646@pallas.fsck.com> <798395.995592152@localhost>
 <20010720013929.M31646@pallas.fsck.com>
Message-ID: <928165.995594310@localhost>

>> The messages seem to be carbon copies.  The only thing that I can
>> think  of is that they guy wound up responding from a different e-mail
>> address  the second time, and the two tickets were merged -- though
>> the copies  both go to the same address.
>
> Take a look at the ticket. it should tell you these things ;)

I'm stuck looking at it through lynx right now, so it's a bit funky.  I 
can look into it in more detail.

>> Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D:
>> message-id=<rt-3-142.9.99553314021135 at Ticket>
>>
>> and
>>
>> Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291:
>> message-id=<rt-22-152.6.93878544475368 at Ticket>
>>
>> as the closest matching entries that correspond with the times of the
>> entries in RT.
>
> That _sounds_ like someone hit reload on their browser and resubmitted
> the ticket update.

:)  Works for me.  I'm working on an end-user FAQ -- I can throw this in 
there.



From randy at myhostingsite.com  Fri Jul 20 13:16:43 2001
From: randy at myhostingsite.com (Randy Johnson)
Date: Fri, 20 Jul 2001 10:16:43 -0700
Subject: [rt-users] 2 Questions
In-Reply-To: <3B55CB89.50303@porivo.com>
Message-ID: <MABBJGIMGGJKHJLPJGBHIELNCPAA.randy@myhostingsite.com>

	1.  Is there a way for users to make donations to the developers of RT.  It
is a great product and I believe customers would donate


2.  I saw the next release 2.0 is available sometime here in July is it
close to being released?

Thanks

Randy




From murilo at dcc.ufmg.br  Fri Jul 20 10:54:29 2001
From: murilo at dcc.ufmg.br (Murilo Silva Monteiro)
Date: Fri, 20 Jul 2001 11:54:29 -0300
Subject: [rt-users] does RT support MIME?
Message-ID: <200107201453.LAA24019@hematita.dcc.ufmg.br>

Hello,

every now and then a user sends a message in MIME format.
The way I've installed and setup RT in my system what I see is a
mess.

Does RT support MIME?
Did I do anything wrong?

Thanks and regards,
--Murilo



From alesh at sportina.si  Fri Jul 20 11:02:34 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Fri, 20 Jul 2001 17:02:34 +0200
Subject: [rt-users] 2 Questions
References: <MABBJGIMGGJKHJLPJGBHIELNCPAA.randy@myhostingsite.com>
Message-ID: <3B58480A.6060407@sportina.si>

It already was released, the current stable version is 2.0.1.

Check out www.fsck.com/rt .

Regards,
A.

>
>2.  I saw the next release 2.0 is available sometime here in July is it
>close to being released?
>
>Thanks
>
>Randy
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
>







From jesse at fsck.com  Fri Jul 20 11:06:07 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 11:06:07 -0400
Subject: [rt-users] does RT support MIME?
In-Reply-To: <200107201453.LAA24019@hematita.dcc.ufmg.br>; from murilo@dcc.ufmg.br on Fri, Jul 20, 2001 at 11:54:29AM -0300
References: <200107201453.LAA24019@hematita.dcc.ufmg.br>
Message-ID: <20010720110607.P31646@pallas.fsck.com>

RT2 supports MIME. RT1 did not.


On Fri, Jul 20, 2001 at 11:54:29AM -0300, Murilo Silva Monteiro wrote:
> Hello,
> 
> every now and then a user sends a message in MIME format.
> The way I've installed and setup RT in my system what I see is a
> mess.
> 
> Does RT support MIME?
> Did I do anything wrong?
> 
> Thanks and regards,
> --Murilo
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   



From Jean-Eric.Cuendet at linkvest.com  Fri Jul 20 11:25:35 2001
From: Jean-Eric.Cuendet at linkvest.com (Jean-Eric Cuendet)
Date: Fri, 20 Jul 2001 17:25:35 +0200
Subject: [rt-users] Enhanced mailgate
Message-ID: <B45465FD9C23D21193E90000F8D0F3DF0178FC50@mailsrv.linkvest.com>

Hi,
Has anyone enhanced rt-mailgate working?
I try, I try, but... No success!

What's the principles?

Are these assumptions correct:
- Only PGP signed messages sent to enh-mailgate are allowed to contain
commands
- Commands are per example, "RT-status open" on the first line of the
BODY to make the status of the ticket referenced in the subject
([example.com #123]) "open" (the ticket 123 in this example)

How does enh-mailgate knows the PGP keys of clients sending mails? Must
I put public keys somewhere? Or is it not necessary?

Thanks for help
-jec

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
Jean-Eric Cuendet
Linkvest SA
Av des Baumettes 19, 1020 Renens Switzerland
Tel +41 21 632 9043  Fax +41 21 632 9090
http://www.linkvest.com  E-mail: jean-eric.cuendet at linkvest.com
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 





From khera at kcilink.com  Fri Jul 20 11:32:04 2001
From: khera at kcilink.com (Vivek Khera)
Date: Fri, 20 Jul 2001 11:32:04 -0400
Subject: [rt-users] 2 Questions
In-Reply-To: <3B58480A.6060407@sportina.si>
References: <MABBJGIMGGJKHJLPJGBHIELNCPAA.randy@myhostingsite.com>
	<3B58480A.6060407@sportina.si>
Message-ID: <15192.20212.480092.354460@onceler.kciLink.com>

>>>>> "AM" == Alesh Mustar <alesh at sportina.si> writes:

AM> It already was released, the current stable version is 2.0.1.
AM> Check out www.fsck.com/rt .

the pages are outdated, and still say "coming july".



From jesse at fsck.com  Fri Jul 20 11:46:28 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 11:46:28 -0400
Subject: [rt-users] 2 Questions
In-Reply-To: <15192.20212.480092.354460@onceler.kciLink.com>; from khera@kcilink.com on Fri, Jul 20, 2001 at 11:32:04AM -0400
References: <MABBJGIMGGJKHJLPJGBHIELNCPAA.randy@myhostingsite.com> <3B58480A.6060407@sportina.si> <15192.20212.480092.354460@onceler.kciLink.com>
Message-ID: <20010720114628.V31646@pallas.fsck.com>

The page has been fixed. ;)



On Fri, Jul 20, 2001 at 11:32:04AM -0400, Vivek Khera wrote:
> >>>>> "AM" == Alesh Mustar <alesh at sportina.si> writes:
> 
> AM> It already was released, the current stable version is 2.0.1.
> AM> Check out www.fsck.com/rt .
> 
> the pages are outdated, and still say "coming july".
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"It's buried in the desert, got sand in it, melts Nazis. You know,
the Ark of the Covenant"   -- siva



From jesse at fsck.com  Fri Jul 20 11:53:43 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 11:53:43 -0400
Subject: [rt-users] 2 Questions
In-Reply-To: <MABBJGIMGGJKHJLPJGBHIELNCPAA.randy@myhostingsite.com>; from randy@myhostingsite.com on Fri, Jul 20, 2001 at 10:16:43AM -0700
References: <3B55CB89.50303@porivo.com> <MABBJGIMGGJKHJLPJGBHIELNCPAA.randy@myhostingsite.com>
Message-ID: <20010720115343.W31646@pallas.fsck.com>



On Fri, Jul 20, 2001 at 10:16:43AM -0700, Randy Johnson wrote:
> 	1.  Is there a way for users to make donations to the developers of RT.  It
> is a great product and I believe customers would donate


Thanks for asking!  This is actually something that I discuss in the 
RT 2.0.1 readme.  If you or your organization are interested in donating
(or having custom work done on RT) to help keep a roof over my head so I can
continue to work on RT for the community, you should contact me off-list at 
<jesse at fsck.com>.  If a financial contribution isn't really an option,
something small from my amazon wishlist is a nice way to show your 
appreciation.

 ( http://www.amazon.com/exec/obidos/wishlist/2GMHUDAFBT2XR/ )


 Thanks!

 Jesse

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From jesse at fsck.com  Fri Jul 20 11:59:31 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 11:59:31 -0400
Subject: [rt-users] Enhanced mailgate
In-Reply-To: <B45465FD9C23D21193E90000F8D0F3DF0178FC50@mailsrv.linkvest.com>; from Jean-Eric.Cuendet@linkvest.com on Fri, Jul 20, 2001 at 05:25:35PM +0200
References: <B45465FD9C23D21193E90000F8D0F3DF0178FC50@mailsrv.linkvest.com>
Message-ID: <20010720115931.Y31646@pallas.fsck.com>



On Fri, Jul 20, 2001 at 05:25:35PM +0200, Jean-Eric Cuendet wrote:
> 
> Are these assumptions correct:
> - Only PGP signed messages sent to enh-mailgate are allowed to contain
> commands

For ticket updates, that's true. For ticket creation, it doesn't do GPG
ACL checking, since part of the point is to let requestors set ticket 
fields

> - Commands are per example, "RT-status open" on the first line of the
> BODY to make the status of the ticket referenced in the subject
> ([example.com #123]) "open" (the ticket 123 in this example)

It should look like this:

RT-Ticket: 123
RT-Status: open




> How does enh-mailgate knows the PGP keys of clients sending mails? Must
> I put public keys somewhere? Or is it not necessary?

You need to set up gpg for the user that the mailgate will be running as
with those keys.

> Thanks for help
> -jec
> 
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> Jean-Eric Cuendet
> Linkvest SA
> Av des Baumettes 19, 1020 Renens Switzerland
> Tel +41 21 632 9043  Fax +41 21 632 9090
> http://www.linkvest.com  E-mail: jean-eric.cuendet at linkvest.com
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.



From marchuk at ee.washington.edu  Fri Jul 20 12:06:24 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Fri, 20 Jul 2001 09:06:24 -0700 (PDT)
Subject: [rt-users] Rt2 sending email
Message-ID: <Pine.LNX.4.21.0107200904340.9944-100000@darkstar.ee.washington.edu>

For some reason RT2 is not sending email nor keeps a record of replies.

Also, after importing RT1 to RT2, it seems that the imported tickets are
missing the ticket history...

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************




From rshaw at mxim.com  Fri Jul 20 15:07:53 2001
From: rshaw at mxim.com (Robert Shaw)
Date: Fri, 20 Jul 2001 12:07:53 -0700
Subject: [rt-users] [rt@mxim.com: Ticket creation failed]
Message-ID: <20010720120753.B23509@banks.mxim.com>

Hi Jesse,

I'm running on a brand new install of RT2.0.1 now. It has only the initial
users setup (root, RT_System, etc. ). When I try to send email into the
system as a new user (not in the user list of RT2) it complains that I don't
have permission to create tickets in the "general" queue. I have both
CreateTicket and SeeQueue set for Everyone in the "general" queue. The
response is attached to this email. What am I missing? The system used to
auto-create a new user by the email address and create the ticket when
I used the 1.3.x versions. I'm obviously missing something here.

Thanks.
-Robert
-------------- next part --------------
An embedded message was scrubbed...
From: rt at mxim.com
Subject: Ticket creation failed
Date: Fri, 20 Jul 2001 11:56:31 -0700 (PDT)
Size: 2066
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20010720/fb092461/attachment.eml>

From jszabo at dilligaff.rutgers.edu  Fri Jul 20 15:12:45 2001
From: jszabo at dilligaff.rutgers.edu (Joe S.)
Date: Fri, 20 Jul 2001 15:12:45 -0400 (EDT)
Subject: [rt-users] httpd.conf with rt as non document root?
Message-ID: <Pine.LNX.4.33.0107201510400.26350-100000@dilligaff.rutgers.edu>

Can someone send an example section of their httpd.conf where they have
webrt running in a non document root directory, with maybe an alias or
symbolic link?

Joe
Rutgers University





From cewatts at frontier.net  Fri Jul 20 15:20:34 2001
From: cewatts at frontier.net (Charlie Watts)
Date: Fri, 20 Jul 2001 13:20:34 -0600 (Mountain Daylight Time)
Subject: [rt-users] httpd.conf with rt as non document root?
In-Reply-To: <Pine.LNX.4.33.0107201510400.26350-100000@dilligaff.rutgers.edu>
Message-ID: <Pine.WNT.4.33.0107201319020.988-100000@eggplant.frontier.net>

On Fri, 20 Jul 2001, Joe S. wrote:

> Can someone send an example section of their httpd.conf where they have
> webrt running in a non document root directory, with maybe an alias or
> symbolic link?

This is mine:

Alias /rt2/ "/usr/local/rt2/WebRT/html/"

<Directory "/usr/local/rt2/WebRT/html">
  AllowOverride None
  Options None ExecCGI FollowSymLinks
  Order allow,deny
  Allow from all
  PerlRequire /usr/local/rt2/bin/webmux.pl
  PerlModule Apache::DBI
  SetHandler perl-script
  PerlHandler RT::Mason
  Options ExecCGI
</Directory>

-- 
Charlie Watts
cewatts at frontier.net
Frontier Internet
http://www.frontier.net/




From jszabo at dilligaff.rutgers.edu  Fri Jul 20 15:47:15 2001
From: jszabo at dilligaff.rutgers.edu (Joe S.)
Date: Fri, 20 Jul 2001 15:47:15 -0400 (EDT)
Subject: [rt-users] httpd.conf with rt as non document root?
In-Reply-To: <Pine.WNT.4.33.0107201319020.988-100000@eggplant.frontier.net>
Message-ID: <Pine.LNX.4.33.0107201545020.27248-100000@dilligaff.rutgers.edu>

Thanks.  The 'PerlModule Apache::DBI' line works for you?  I have mysql,
and I get this error, even though I have DBI installed:

3:43PM ~/rt-2-0-0/tools # rcapache start
Starting httpd [ SuSEHelp PHP4 mod_perl ]

Syntax error on line 1019 of /etc/httpd/httpd.conf:
Can't locate Apache/DBI.pm in @INC (@INC contains: /opt/rt2/etc
/opt/rt2/lib /usr/lib/perl5/5.6.0/i586-linux /usr/lib/perl5/5.6.0
/usr/lib/perl5/site_perl/5.6.0/i586-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/httpd/ /usr/local/httpd/lib/perl) at
(eval 47) line 3.

3:44PM /usr/lib/perl5 # find -name DBI.pm
./site_perl/5.6.0/i586-linux/Bundle/DBI.pm
./site_perl/5.6.0/i586-linux/DBI.pm
./site_perl/5.6.0/Apache/Session/Store/DBI.pm


On Fri, 20 Jul 2001, Charlie Watts wrote:

> On Fri, 20 Jul 2001, Joe S. wrote:
>
> > Can someone send an example section of their httpd.conf where they have
> > webrt running in a non document root directory, with maybe an alias or
> > symbolic link?
>
> This is mine:
>
> Alias /rt2/ "/usr/local/rt2/WebRT/html/"
>
> <Directory "/usr/local/rt2/WebRT/html">
>   AllowOverride None
>   Options None ExecCGI FollowSymLinks
>   Order allow,deny
>   Allow from all
>   PerlRequire /usr/local/rt2/bin/webmux.pl
>   PerlModule Apache::DBI
>   SetHandler perl-script
>   PerlHandler RT::Mason
>   Options ExecCGI
> </Directory>
>
> --
> Charlie Watts
> cewatts at frontier.net
> Frontier Internet
> http://www.frontier.net/
>




From cewatts at frontier.net  Fri Jul 20 15:54:48 2001
From: cewatts at frontier.net (Charlie Watts)
Date: Fri, 20 Jul 2001 13:54:48 -0600 (Mountain Daylight Time)
Subject: [rt-users] httpd.conf with rt as non document root?
In-Reply-To: <Pine.LNX.4.33.0107201545020.27248-100000@dilligaff.rutgers.edu>
Message-ID: <Pine.WNT.4.33.0107201352090.988-100000@eggplant.frontier.net>

On Fri, 20 Jul 2001, Joe S. wrote:

> Thanks.  The 'PerlModule Apache::DBI' line works for you?  I have mysql,
> and I get this error, even though I have DBI installed:
>
> 3:43PM ~/rt-2-0-0/tools # rcapache start
> Starting httpd [ SuSEHelp PHP4 mod_perl ]
>
> Syntax error on line 1019 of /etc/httpd/httpd.conf:
> Can't locate Apache/DBI.pm in @INC (@INC contains: /opt/rt2/etc
> /opt/rt2/lib /usr/lib/perl5/5.6.0/i586-linux /usr/lib/perl5/5.6.0
> /usr/lib/perl5/site_perl/5.6.0/i586-linux /usr/lib/perl5/site_perl/5.6.0
> /usr/lib/perl5/site_perl . /usr/local/httpd/ /usr/local/httpd/lib/perl) at
> (eval 47) line 3.
>
> 3:44PM /usr/lib/perl5 # find -name DBI.pm
> ./site_perl/5.6.0/i586-linux/Bundle/DBI.pm
> ./site_perl/5.6.0/i586-linux/DBI.pm
> ./site_perl/5.6.0/Apache/Session/Store/DBI.pm

You need to install Apache::DBI ... rt-2-0-1 doesn't check for it in
testdeps. I think Jesse said he was going to add it in the future, though.

perl -MCPAN -e "install Apache::DBI"

Does that fix it for you?





From jszabo at dilligaff.rutgers.edu  Fri Jul 20 16:11:50 2001
From: jszabo at dilligaff.rutgers.edu (Joe S.)
Date: Fri, 20 Jul 2001 16:11:50 -0400 (EDT)
Subject: [rt-users] httpd.conf with rt as non document root?
In-Reply-To: <Pine.WNT.4.33.0107201319020.988-100000@eggplant.frontier.net>
Message-ID: <Pine.LNX.4.33.0107201608560.27782-100000@dilligaff.rutgers.edu>

I've tried the alias, but it doesn't seem to work with subdirectories (my document root is /usr/local/httpd/htdocs in suse linux 7.1 according to /var/log/httpd.error_log (I put in the foo):


[Fri Jul 20 16:07:07 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/rt.jpg
[Fri Jul 20 16:07:07 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/NoAuth/webrt.css
[Fri Jul 20 16:07:07 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/NoAuth/images/spacer.gif
[Fri Jul 20 16:07:34 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/NoAuth/webrt.css
[Fri Jul 20 16:07:34 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/NoAuth/images/spacer.gif
[Fri Jul 20 16:07:34 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/rt.jpg
[Fri Jul 20 16:07:37 2001] [error] [client foo.foo.foo.foo] File does not
exist: /
usr/local/httpd/htdocs/NoAuth/Logout.html


On Fri, 20 Jul 2001, Charlie Watts wrote:

> On Fri, 20 Jul 2001, Joe S. wrote:
>
> > Can someone send an example section of their httpd.conf where they have
> > webrt running in a non document root directory, with maybe an alias or
> > symbolic link?
>
> This is mine:
>
> Alias /rt2/ "/usr/local/rt2/WebRT/html/"
>
> <Directory "/usr/local/rt2/WebRT/html">
>   AllowOverride None
>   Options None ExecCGI FollowSymLinks
>   Order allow,deny
>   Allow from all
>   PerlRequire /usr/local/rt2/bin/webmux.pl
>   PerlModule Apache::DBI
>   SetHandler perl-script
>   PerlHandler RT::Mason
>   Options ExecCGI
> </Directory>
>
> --
> Charlie Watts
> cewatts at frontier.net
> Frontier Internet
> http://www.frontier.net/
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From dmcmahon at speedtrak.com  Fri Jul 20 15:57:59 2001
From: dmcmahon at speedtrak.com (Dave McMahon)
Date: Fri, 20 Jul 2001 15:57:59 -0400
Subject: [rt-users] Keyword problems
Message-ID: <GDEIKHJILHGBHFOOLJKNMEGBCDAA.dmcmahon@speedtrak.com>

 I am having a problem with keywords.

 I can not re-add a keyword after it was deleted (Can't make
up my mind ;-}

 I was running rt-2-0-0 when I created the problem. I upgraded to
2-0-1 and the problem still exists.

 I have tried it with new keywords using 2.0.1 and same thing happens.

 I am not an sql guy...
but here is partial dump of the rt2 db
-----------------------------start----------------------------
CREATE TABLE Keywords (
  id int(11) NOT NULL auto_increment,
  Name varchar(255) NOT NULL default '',
  Description varchar(255) default NULL,
  Parent int(11) default NULL,
  Disabled smallint(6) NOT NULL default '0',
  PRIMARY KEY  (id),
  UNIQUE KEY Name (Name,Parent),
  KEY Name_2 (Name),
  KEY Parent (Parent)
) TYPE=MyISAM;

#
# Dumping data for table 'Keywords'
#

INSERT INTO Keywords VALUES (1,'Archie',NULL,0,1);
INSERT INTO Keywords VALUES (2,'NEAT',NULL,1,0);
INSERT INTO Keywords VALUES (3,'EFT1',NULL,1,0);
INSERT INTO Keywords VALUES (4,'EFT2',NULL,1,0);
INSERT INTO Keywords VALUES (5,'Bucky',NULL,0,1);
INSERT INTO Keywords VALUES (6,'Jughead',NULL,0,1);
INSERT INTO Keywords VALUES (7,'Veronica',NULL,0,1);
INSERT INTO Keywords VALUES (8,'sally',NULL,0,0);
INSERT INTO Keywords VALUES (9,'joey',NULL,0,1);
INSERT INTO Keywords VALUES (10,'Archie-1',NULL,0,1);


--------------------------end-------------------------------------

 NOTE: The only live keyword I could see from this list when
I did this dump was 'sally'.

Here's how I created the problem
--------------------------------
 I created a keyword, 'Archie' and tried to delete it and add it
again.

 -login as root
   -Configuration
    -Keywords
     -Type in Archie
      -Add
      Result * Keyword created

   -Configuration
    -Keywords
     -edit Archie
      -Delete
       Result * The new value has been set

   -Configuration
    -Keywords
     Does not show Archie

   -Configuration
    -Keywords
     -Type in Archie
      -Add
       Results * Could not create keyword



Here are the rt log entries for trying to Add Archie after a delete.
---------------------------------start------------------------------------
Ticket 14 created in queue 'general'DBD::mysql::st execute failed: Duplicate
entry 'Archie-0' for key 2 at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
<GEN75> line 96.
RT::Handle=HASH(0xcc2e9c) couldn't execute the query 'INSERT INTO Keywords
(Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
key 2
DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
<GEN88> line
96.
RT::Handle=HASH(0xc8d148) couldn't execute the query 'INSERT INTO Keywords
(Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
key 2
DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
<GEN81> line
96.
RT::Handle=HASH(0xb3f3dc) couldn't execute the query 'INSERT INTO Keywords
(Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
key 2
DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
<GEN98> line
96.
RT::Handle=HASH(0xce26f0) couldn't execute the query 'INSERT INTO Keywords
(Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
key 2
DBD::mysql::st execute failed: Duplicate entry 'bucky-0' for key 2 at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
<GEN79> line 96.
RT::Handle=HASH(0xe3ab58) couldn't execute the query 'INSERT INTO Keywords
(Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'bucky-0' for
key 2
DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
<GEN114> line 63.
RT::Handle=HASH(0xc9e130) couldn't execute the query 'INSERT INTO Keywords
(Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
key 2


--------------------------------end-------------------------------------

 I can go into mysql and remove them directly, but I don't think that would
be a
good idea. Any way to delete them or to make them reappear?


Dave McMahon






From snolan at virl.bc.ca  Fri Jul 20 14:18:41 2001
From: snolan at virl.bc.ca (Steve Nolan)
Date: Fri, 20 Jul 2001 11:18:41 -0700
Subject: [rt-users] Question on rt and transports and sgid and what
	not
Message-ID: <sb581386.034@mail.virl.bc.ca>

Just in case anyone else is trying to setup RT2 on a Slackware linux distro, I thought I'd share the little factoid that Slackware's bundled perl package doesn't do suidperl, even though the suidperl binary is included and, well, setuid. :-)  If someone brighter than me knows if there's a runtime option to enable this, please share!

In the meantime, removing the Slackware perl package and building a fresh install from source, and choosing "Kernel can't do setuid scripts safely" and "Let perl emulate setuid scripts" from the configuration script seemed to do the trick for me.

As far as I can tell, this is the case for all semi-current Slackware versions (3.0 and up)...  Hope this saves someone else some skull-beating. 

 -Steve.

Steve Nolan
Vancouver Island Regional Library
Systems Support Services
(250) 758-4697 x 217





From jhein at jhein.de  Fri Jul 20 15:17:37 2001
From: jhein at jhein.de (Julian Hein)
Date: Fri, 20 Jul 2001 21:17:37 +0200
Subject: [rt-users] Download Attachments results in Mason Error
Message-ID: <002101c11150$a44de9f0$ca0aa8c0@int.netways.de>

Hi,

I could fix the error in rt-2-0-2test1 by commenting 1 line (at --->) in
/opt/rt2/WebRT/html/Ticket/Attachment/dhandler:

--- cut here ---

<%perl>
     my ($ticket, $trans,$attach, $filename);
     my $arg = $m->dhandler_arg;                # get rest of path
     if ($arg =~ '^(\d+)/(\d+)') {
        $trans = $1;
        $attach = $2;
     }
    else {
        Abort("Corrupted attachment URL.");
        }
     my $AttachmentObj = new RT::Attachment($session{'CurrentUser'});
     $AttachmentObj->Load($attach) || Abort("Attachment '$attach' could
not be loaded");


     unless ($AttachmentObj->id) {
        Abort("Bad attachment id. Couldn't find attachment
'$attach'\n");
    }
     unless ($AttachmentObj->TransactionId() == $trans ) {
        Abort("Bad transaction number for attachment. $trans should
be".$AttachmentObj->TransactionId() ."\n");

     }
     my $content_type = $AttachmentObj->ContentType || 'text/plain';
-->  # SetContentType($content_type);
     $m->out($AttachmentObj->Content);
     $m->abort;
</%perl>

--- cut here ---

Julian




From marchuk at ee.washington.edu  Fri Jul 20 16:57:22 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Fri, 20 Jul 2001 13:57:22 -0700 (PDT)
Subject: [rt-users] (no subject)
Message-ID: <Pine.LNX.4.21.0107201355500.9944-100000@darkstar.ee.washington.edu>

After importing RT1 to RT2 using the import script in my history only the
initial emails in history are visible and no replies at all.  Any
suggestions?

Walter.





From jesse at fsck.com  Fri Jul 20 17:12:21 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 20 Jul 2001 17:12:21 -0400
Subject: [rt-users] Keyword problems
In-Reply-To: <GDEIKHJILHGBHFOOLJKNMEGBCDAA.dmcmahon@speedtrak.com>; from dmcmahon@speedtrak.com on Fri, Jul 20, 2001 at 03:57:59PM -0400
References: <GDEIKHJILHGBHFOOLJKNMEGBCDAA.dmcmahon@speedtrak.com>
Message-ID: <20010720171221.K31646@pallas.fsck.com>

The problem you've run into is that RT can't truly delete a Keyword,
it merely marks it as unusable for new tickets.  The basic idea
is that you don't want to blow away something that old tickets might 
be using. 

The UI for this _will_ improve with time, but for now,
what you need to do to restore this keyword is go into the database and 

SELECT * from Keywords where Name = 'thename';

and then

UPDATE Keywords set Disabled = 0 where id = theidreturnedabove;






On Fri, Jul 20, 2001 at 03:57:59PM -0400, Dave McMahon wrote:
>  I am having a problem with keywords.
> 
>  I can not re-add a keyword after it was deleted (Can't make
> up my mind ;-}
> 
>  I was running rt-2-0-0 when I created the problem. I upgraded to
> 2-0-1 and the problem still exists.
> 
>  I have tried it with new keywords using 2.0.1 and same thing happens.
> 
>  I am not an sql guy...
> but here is partial dump of the rt2 db
> -----------------------------start----------------------------
> CREATE TABLE Keywords (
>   id int(11) NOT NULL auto_increment,
>   Name varchar(255) NOT NULL default '',
>   Description varchar(255) default NULL,
>   Parent int(11) default NULL,
>   Disabled smallint(6) NOT NULL default '0',
>   PRIMARY KEY  (id),
>   UNIQUE KEY Name (Name,Parent),
>   KEY Name_2 (Name),
>   KEY Parent (Parent)
> ) TYPE=MyISAM;
> 
> #
> # Dumping data for table 'Keywords'
> #
> 
> INSERT INTO Keywords VALUES (1,'Archie',NULL,0,1);
> INSERT INTO Keywords VALUES (2,'NEAT',NULL,1,0);
> INSERT INTO Keywords VALUES (3,'EFT1',NULL,1,0);
> INSERT INTO Keywords VALUES (4,'EFT2',NULL,1,0);
> INSERT INTO Keywords VALUES (5,'Bucky',NULL,0,1);
> INSERT INTO Keywords VALUES (6,'Jughead',NULL,0,1);
> INSERT INTO Keywords VALUES (7,'Veronica',NULL,0,1);
> INSERT INTO Keywords VALUES (8,'sally',NULL,0,0);
> INSERT INTO Keywords VALUES (9,'joey',NULL,0,1);
> INSERT INTO Keywords VALUES (10,'Archie-1',NULL,0,1);
> 
> 
> --------------------------end-------------------------------------
> 
>  NOTE: The only live keyword I could see from this list when
> I did this dump was 'sally'.
> 
> Here's how I created the problem
> --------------------------------
>  I created a keyword, 'Archie' and tried to delete it and add it
> again.
> 
>  -login as root
>    -Configuration
>     -Keywords
>      -Type in Archie
>       -Add
>       Result * Keyword created
> 
>    -Configuration
>     -Keywords
>      -edit Archie
>       -Delete
>        Result * The new value has been set
> 
>    -Configuration
>     -Keywords
>      Does not show Archie
> 
>    -Configuration
>     -Keywords
>      -Type in Archie
>       -Add
>        Results * Could not create keyword
> 
> 
> 
> Here are the rt log entries for trying to Add Archie after a delete.
> ---------------------------------start------------------------------------
> Ticket 14 created in queue 'general'DBD::mysql::st execute failed: Duplicate
> entry 'Archie-0' for key 2 at
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
> <GEN75> line 96.
> RT::Handle=HASH(0xcc2e9c) couldn't execute the query 'INSERT INTO Keywords
> (Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
> key 2
> DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
> <GEN88> line
> 96.
> RT::Handle=HASH(0xc8d148) couldn't execute the query 'INSERT INTO Keywords
> (Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
> key 2
> DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
> <GEN81> line
> 96.
> RT::Handle=HASH(0xb3f3dc) couldn't execute the query 'INSERT INTO Keywords
> (Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
> key 2
> DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
> <GEN98> line
> 96.
> RT::Handle=HASH(0xce26f0) couldn't execute the query 'INSERT INTO Keywords
> (Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
> key 2
> DBD::mysql::st execute failed: Duplicate entry 'bucky-0' for key 2 at
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
> <GEN79> line 96.
> RT::Handle=HASH(0xe3ab58) couldn't execute the query 'INSERT INTO Keywords
> (Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'bucky-0' for
> key 2
> DBD::mysql::st execute failed: Duplicate entry 'Archie-0' for key 2 at
> /usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 317,
> <GEN114> line 63.
> RT::Handle=HASH(0xc9e130) couldn't execute the query 'INSERT INTO Keywords
> (Description, Name, Parent) VALUES (?, ?, ?)'Duplicate entry 'Archie-0' for
> key 2
> 
> 
> --------------------------------end-------------------------------------
> 
>  I can go into mysql and remove them directly, but I don't think that would
> be a
> good idea. Any way to delete them or to make them reappear?
> 
> 
> Dave McMahon
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From jesse at fsck.com  Fri Jul 20 17:14:11 2001
From: jesse at fsck.com (Jesse Vincent)
Date: Fri, 20 Jul 2001 17:14:11 -0400
Subject: [rt-users] Re: [rt@mxim.com: Ticket creation failed]
In-Reply-To: <20010720120753.B23509@banks.mxim.com>; from rshaw@mxim.com on Fri, Jul 20, 2001 at 12:07:53PM -0700
References: <20010720120753.B23509@banks.mxim.com>
Message-ID: <20010720171411.M31646@pallas.fsck.com>

have you set up permissions per the config recommended in the install guide
at www.helgrim.com/rtdocs/ 


On Fri, Jul 20, 2001 at 12:07:53PM -0700, Robert Shaw wrote:
> Hi Jesse,
> 
> I'm running on a brand new install of RT2.0.1 now. It has only the initial
> users setup (root, RT_System, etc. ). When I try to send email into the
> system as a new user (not in the user list of RT2) it complains that I don't
> have permission to create tickets in the "general" queue. I have both
> CreateTicket and SeeQueue set for Everyone in the "general" queue. The
> response is attached to this email. What am I missing? The system used to
> auto-create a new user by the email address and create the ticket when
> I used the 1.3.x versions. I'm obviously missing something here.
> 
> Thanks.
> -Robert

> Subject: Ticket creation failed
> From: rt at mxim.com
> X-Mailer: Perl5 Mail::Internet v1.33
> To: rshaw at mxim.com
> Date: Fri, 20 Jul 2001 11:56:31 -0700 (PDT)
> 
> No permission to create tickets in the queue 'general'.

> yat1156
> 
> -- 
> Robert Shaw                       Email: rshaw at mxim.com
> Maxim Integrated Products        Office: (503)547-2360
> High Frequency CAD Engineering      Fax: (503)547-0810
> 



-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From rshaw at mxim.com  Fri Jul 20 17:42:52 2001
From: rshaw at mxim.com (Robert Shaw)
Date: Fri, 20 Jul 2001 14:42:52 -0700
Subject: [rt-users] Re: [rt@mxim.com: Ticket creation failed]
In-Reply-To: <20010720171411.M31646@pallas.fsck.com>; from jesse@fsck.com on Fri, Jul 20, 2001 at 05:14:11PM -0400
References: <20010720120753.B23509@banks.mxim.com> <20010720171411.M31646@pallas.fsck.com>
Message-ID: <20010720144252.I23509@banks.mxim.com>

Nevermind. I found the problem. It was because the user I was testing with
had been disabled initially so I could test the auto-creation of a user, but
that doesn't work (obviously now) because the user still exists in the database
but was disabled. Once I removed the user from the SQL database, it worked
just fine.

Thanks.
-Robert

On Fri, Jul 20, 2001 at 05:14:11PM -0400, Jesse Vincent wrote:
> have you set up permissions per the config recommended in the install guide
> at www.helgrim.com/rtdocs/ 
> 
> 
> On Fri, Jul 20, 2001 at 12:07:53PM -0700, Robert Shaw wrote:
> > Hi Jesse,
> > 
> > I'm running on a brand new install of RT2.0.1 now. It has only the initial
> > users setup (root, RT_System, etc. ). When I try to send email into the
> > system as a new user (not in the user list of RT2) it complains that I don't
> > have permission to create tickets in the "general" queue. I have both
> > CreateTicket and SeeQueue set for Everyone in the "general" queue. The
> > response is attached to this email. What am I missing? The system used to
> > auto-create a new user by the email address and create the ticket when
> > I used the 1.3.x versions. I'm obviously missing something here.
> > 
> > Thanks.
> > -Robert
> 
> > Subject: Ticket creation failed
> > From: rt at mxim.com
> > X-Mailer: Perl5 Mail::Internet v1.33
> > To: rshaw at mxim.com
> > Date: Fri, 20 Jul 2001 11:56:31 -0700 (PDT)
> > 
> > No permission to create tickets in the queue 'general'.
> 
> > yat1156
> > 
> > -- 
> > Robert Shaw                       Email: rshaw at mxim.com
> > Maxim Integrated Products        Office: (503)547-2360
> > High Frequency CAD Engineering      Fax: (503)547-0810
> > 
> 
> 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Any e-mail sent to the SLA will immediately become the intellectual property
> of the SLA and the author of said message will enter into a period of
> indentured servitude which will last for a period of time no less than seven
> years. 

-- 
Robert Shaw                       Email: rshaw at mxim.com
Maxim Integrated Products        Office: (503)547-2360
High Frequency CAD Engineering      Fax: (503)547-0810



From del at obsidian.com  Sat Jul 21 19:37:42 2001
From: del at obsidian.com (del)
Date: Sat, 21 Jul 2001 19:37:42 -0400
Subject: [rt-users] Perl modules
Message-ID: <4.3.2.7.2.20010721173914.022b85c8@127.0.0.1>

Greetings,

I just know that this is a newbie Perl question, however I will ask it anyway..

When trying to install RT, how do you make visible the CPAN-build perl 
modules that has been created in the cpan directory in my home directory..? 
Is there an environmental variable that need to be set...? Or so they need 
to be placed in a special location..? Due to security reasons, I cannot 
build RT as root.

thanks

donnie




From terry at tdce.com.au  Sun Jul 22 07:49:09 2001
From: terry at tdce.com.au (Terence)
Date: Sun, 22 Jul 2001 21:49:09 +1000 (EST)
Subject: [rt-users] That same webmux error...
Message-ID: <Pine.LNX.4.10.10107222127240.27038-100000@camelot.tdce.com.au>

Same thing, v2.0.1, but the module is already loaded...

----****----
camelot:/home/rt/logs# /var/httpd/bin/httpd restart

camelot:/home/rt/logs# tail -f error.log 

[Sun Jul 22 21:15:55 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt/bin/webmux.pl line 124.

[Sun Jul 22 21:15:55 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt/bin/webmux.pl line 124.

[Sun Jul 22 21:15:56 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt/bin/webmux.pl line 124.

[Sun Jul 22 21:16:59 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt/bin/webmux.pl line 124.

[Sun Jul 22 21:17:00 2001] [error] Undefined subroutine
&Apache::Cookie::parse called at /home/rt/bin/webmux.pl line 124.

camelot:/home/rt/logs# perl -MCPAN -e'CPAN::install Apache::Cookie'
CPAN: Storable loaded ok
Going to read /root/.cpan/Metadata
  Database was generated on Sat, 21 Jul 2001 05:59:38 GMT
Apache::Cookie is up to date.
----****----

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+






From dhammond at chariot.net.au  Sun Jul 22 21:41:26 2001
From: dhammond at chariot.net.au (David Hammond)
Date: Mon, 23 Jul 2001 11:11:26 +0930
Subject: [rt-users] (no subject)
Message-ID: <004f01c11318$97346220$3f58190a@adlw2k01>

Hey guys/gals....having a bit of a problem here....ive installed rt 2.0 on redhat 7.1...and this is my problem...



command-> ./apachectl start


Syntax error on line 954 of /usr/local/apache/conf/httpd.conf:
Invalid command 'PerlModule', perhaps mis-spelled or defined by a module not included in the 

server configuration
./apachectl start: httpd could not be started



lines added to httpd.conf that are not working....



<VirtualHost *>
DocumentRoot /usr/local/rt2/WebRT/html
ServerName auxdev.chariot.net.au
PerlModule Apache::DBI                          # line that error occurs on.
PerlRequire /usr/local/rt2/bin/webmux.pl

<Location/>

SetHandler perl-script
PerlHandler RT::Mason

</Location>
</VirtualHost>
-------------- next part --------------
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From jason at pwebtech.com  Mon Jul 23 00:47:53 2001
From: jason at pwebtech.com (Jason Silverglate)
Date: Mon, 23 Jul 2001 00:47:53 -0400
Subject: [rt-users] [rt-devel] URGENT: Really Weird Error:
 line_1,_near_"require_Mail::Mailer::/usr/
Message-ID: <5.0.2.1.2.20010723004741.047f7210@mail.pwebtech.com>

I get this error when rt trys to respond to a mail sent by a client

995862979.886099 delivery 123777: success: 
syntax_error_at_(eval_59)_line_1,_near_"require_Mail::Mailer::/usr/"/syntax_error_at_(eval_83)_line_1,_near_"require_Mail::Mailer::/usr/"/did_0+0+1/

rt 1 worked fine this is an upgrade to rt2.  That perl module is install 
and we grep'd for the the above syntax on the whole system and didn't find 
anything.

Any help would be most appreciated this is an URGENT issue.

Jason


_______________________________________________
Rt-devel mailing list
Rt-devel at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel




From gjjc at rubberplant.freeserve.co.uk  Mon Jul 23 01:45:44 2001
From: gjjc at rubberplant.freeserve.co.uk (Greg Cope)
Date: Mon, 23 Jul 2001 05:45:44 +0000
Subject: [rt-users] (no subject)
References: <004f01c11318$97346220$3f58190a@adlw2k01>
Message-ID: <3B5BBA08.6BA34580@rubberplant.freeserve.co.uk>

> David Hammond wrote:
> 
> Hey guys/gals....having a bit of a problem here....ive installed rt
> 2.0 on redhat 7.1...and this is my problem...
> 
\

Is this a mod_perl apache ?  (httpd -l should include a line with
mod_perl in it if its complied statically)

Greg



From gboug at unico.com.au  Mon Jul 23 07:01:43 2001
From: gboug at unico.com.au (Greg Boug)
Date: Mon, 23 Jul 2001 21:01:43 +1000
Subject: [rt-users] Apache::Cookie??????
Message-ID: <000b01c11366$db636240$680ba8c0@pc.unico.com.au>

HI all,

I'm attempting to get RT 2.0.1 up and running. I've fulfilled the 
multitude of requirements (Thank you _so_ much for making me upgrade 
MySQL... ;-)

I've gotten the whole thing installed and it is now complaining about
a module Apache::Cookie. First of all, its not listed in the testdeps
script... Secondly, what provides it? CPAN.org doesn't have anything
with exactly that name... 

Suggestions would be appreciated ;) 

Greg



From darrinw at nixc.net  Mon Jul 23 09:08:07 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Mon, 23 Jul 2001 13:08:07 +0000
Subject: [rt-users] Apache::Cookie??????
In-Reply-To: <000b01c11366$db636240$680ba8c0@pc.unico.com.au>; from gboug@unico.com.au on Mon, Jul 23, 2001 at 09:01:43PM +1000
References: <000b01c11366$db636240$680ba8c0@pc.unico.com.au>
Message-ID: <20010723130807.C54065@nixc.net>

  |+ I've gotten the whole thing installed and it is now complaining about
  |+ a module Apache::Cookie. First of all, its not listed in the testdeps
  |+ script... Secondly, what provides it? CPAN.org doesn't have anything
  |+ with exactly that name... 

Try: perl -MCPAN -e'install Apache::Cookie'

-- 
darrin walton, darrinw at nixc.net




From khera at kcilink.com  Mon Jul 23 10:52:17 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 23 Jul 2001 10:52:17 -0400
Subject: [rt-users] (no subject)
In-Reply-To: <004f01c11318$97346220$3f58190a@adlw2k01>
References: <004f01c11318$97346220$3f58190a@adlw2k01>
Message-ID: <15196.14881.850582.660380@onceler.kciLink.com>

>>>>> "DH" == David Hammond <dhammond at chariot.net.au> writes:

DH> Hey guys/gals....having a bit of a problem here....ive installed rt 2.0 on redhat 7.1...and this is my problem...
command-> ./apachectl start


DH> Syntax error on line 954 of /usr/local/apache/conf/httpd.conf:
DH> Invalid command 'PerlModule', perhaps mis-spelled or defined by a module not included in the 

You don't have mod_perl in your Apache.



From khera at kcilink.com  Mon Jul 23 10:56:47 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 23 Jul 2001 10:56:47 -0400
Subject: [rt-users] [rt-devel] URGENT: Really Weird Error:
 line_1,_near_"require_Mail::Mailer::/usr/
In-Reply-To: <5.0.2.1.2.20010723004741.047f7210@mail.pwebtech.com>
References: <5.0.2.1.2.20010723004741.047f7210@mail.pwebtech.com>
Message-ID: <15196.15151.812238.353386@onceler.kciLink.com>

>>>>> "JS" == Jason Silverglate <<jason at pwebtech.com>(by way of Jason Silverglate <jason at pwebtech.com>)> writes:

JS> I get this error when rt trys to respond to a mail sent by a client
JS> 995862979.886099 delivery 123777: success: 
JS> syntax_error_at_(eval_59)_line_1,_near_"require_Mail::Mailer::/usr/"/syntax_error_at_(eval_83)_line_1,_near_"require_Mail::Mailer::/usr/"/did_0+0+1/

JS> rt 1 worked fine this is an upgrade to rt2.  That perl module is install 
JS> and we grep'd for the the above syntax on the whole system and didn't find 
JS> anything.

JS> Any help would be most appreciated this is an URGENT issue.

Looks like you attempted to set $MailCommand to a full path to
sendmail, which is not what you're supposed to do.  It is a name, not
a program path.



From terry at tdce.com.au  Mon Jul 23 11:08:55 2001
From: terry at tdce.com.au (Terence)
Date: Tue, 24 Jul 2001 01:08:55 +1000 (EST)
Subject: [rt-users] [rt-devel] URGENT: Really Weird Error:
 line_1,_near_"require_Mail::Mailer::/usr/
In-Reply-To: <15196.15151.812238.353386@onceler.kciLink.com>
Message-ID: <Pine.LNX.4.10.10107240107530.32013-100000@camelot.tdce.com.au>

> JS> syntax_error_at_(eval_59)_line_1,_near_"require_Mail::Mailer::/usr/"/syntax_error_at_(eval_83)_line_1,_near_"require_Mail::Mailer::/usr/"/did_0+0+1/
> 
> JS> Any help would be most appreciated this is an URGENT issue.
> 
> Looks like you attempted to set $MailCommand to a full path to
> sendmail, which is not what you're supposed to do.  It is a name, not
> a program path.

I set the MailCommand to "sendmailpipe" (plus the "-t" add-on) then had
much better success getting outgoing mail into the queue.

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+





From marchuk at ee.washington.edu  Mon Jul 23 11:56:30 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Mon, 23 Jul 2001 08:56:30 -0700 (PDT)
Subject: [rt-users] Ticket History not recording
Message-ID: <Pine.LNX.4.21.0107230852220.25600-100000@darkstar.ee.washington.edu>

I've installed RT2 and for some reason Ticket History does not seem to
work.  By not working I mean it does not record anything after the first
message.  It does not record comments, replies, taking ownership...  It's
really weird. 

I drop the db, reinstall and everything begins working.  After working for
several hours it goes back to the same state of not recording the ticket
history.  This has been going on for several days now.  Everything seems
to be working except the Ticket History.

Any suggestions?  I've searched the mailing list and seem to have found a
similar question on the list with no answer.  

Please help.

Thank You,
Walter.




From jason at pwebtech.com  Mon Jul 23 12:50:15 2001
From: jason at pwebtech.com (Jason Silverglate)
Date: Mon, 23 Jul 2001 12:50:15 -0400
Subject: [rt-users] One last problem double emails being sent
Message-ID: <5.0.2.1.2.20010723124943.0448b210@mail.pwebtech.com>

I fixed my previous issues, now there are double emails getting sent.  how 
do i resolve this

Jason




From jfisher at deas.harvard.edu  Mon Jul 23 13:42:42 2001
From: jfisher at deas.harvard.edu (John Fisher)
Date: Mon, 23 Jul 2001 13:42:42 -0400 (EDT)
Subject: [rt-users] Sendmailpipe problem
Message-ID: <Pine.GSO.4.05.10107231317570.29269-100000@gigue.eas.harvard.edu>

hi,

I am getting an interresting mail error in rt 2.0.0. Most (99%) of the
time it works fine, email is sent out, email is sent in, everything works
as it should. It's just some of the time - and this seems to be a bit more
frequent recently - an email error occurs. This happens from both the web
interface and from the incoming mailgate (the following is a mailgate
error, but I've gotten similar ones when using the web interface).

   ----- Transcript of session follows -----
Use of uninitialized value in split at /usr/local/lib/perl5/5.6.1/Cwd.pm
line 103.
Permission DeniedCan't locate Mail/Mailer/sendmailpipe.pm in @INC (@INC
contains: /usr/local/rt2/etc /usr/local/rt2/lib
/usr/local/lib/perl5/5.6.1/sun4-solaris /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl) at
(eval 31) line 3.
554 "|/usr/local/rt2/bin/rt-mailgate --queue help --action
correspond"... unknown mailer error 2


I know there is no sendmailpipe.pm (or atleast I don't have one), but
everything seems to work fine most of the time.

Just asking if anyone has ever run into this (or similar) before. If not
I'll try to track it down myself. (If it was just a web problem I might be
inclined to think mod_perl problem, but mailgate is a seperate one shot
deal.)

thanks
jon








From kic at gmx.de  Mon Jul 23 15:48:46 2001
From: kic at gmx.de (kic at gmx.de)
Date: Mon, 23 Jul 2001 21:48:46 +0200 (MEST)
Subject: [rt-users] RT (new installation) works fine - but never sends any email out
References: <20010723194111.0B58C111EB@pallas.eruditorum.org>
Message-ID: <4519.995917726@www16.gmx.net>

Hello to you all,

I have a problem which I cannot solve without your help:

I installed the current release of RT2 (2.0.1) here on my linux machine. It
works perfectly in all respects (I can create tickets, users, receive new
tickets via email...). The only thing driving me crazy is:

RT *never* sends any emails to anybody. I am using exim which is linked to
sendmail, but exim is not even touched by RT (its log files do not change at
all). Log::Dispatch compiled fine before and the test-mail went through, so it
cannot be that.

Do I have to enable special rights to anyone for sending out mails? I
thought, every ticket which is "reply"ed will generate an email to the requestor
(except if it is the same address as the one replying). But I tried it out with
many different addresses. Nothing ever went out.

Please help me, I reinstalled twice with no better luck...
Thanks a lot,
Torben

-- 
GMX - Die Kommunikationsplattform im Internet.
http://www.gmx.net

GMX Tipp:

Machen Sie Ihr Hobby zu Geld bei unserem Partner 1&1!
http://profiseller.de/info/index.php3?ac=OM.PS.PS003K00596T0409a




From damian at sentex.net  Mon Jul 23 15:52:49 2001
From: damian at sentex.net (Damian Gerow)
Date: Mon, 23 Jul 2001 15:52:49 -0400
Subject: [rt-users] RT (new installation) works fine - but never sends any email out
In-Reply-To: <4519.995917726@www16.gmx.net>
Message-ID: <IDEEIMNKDLEOBLPDPOEHKEJMCFAA.damian@sentex.net>

> Hello to you all,
> 
> I have a problem which I cannot solve without your help:
> 
> I installed the current release of RT2 (2.0.1) here on my linux 
> machine. It
> works perfectly in all respects (I can create tickets, users, 
> receive new
> tickets via email...). The only thing driving me crazy is:
> 
> RT *never* sends any emails to anybody. I am using exim which 
> is linked to
> sendmail, but exim is not even touched by RT (its log files do 
> not change at
> all). Log::Dispatch compiled fine before and the test-mail went 
> through, so it
> cannot be that.

Have you enabled scrips on the queue yet?

> Do I have to enable special rights to anyone for sending out mails? I
> thought, every ticket which is "reply"ed will generate an email 
> to the requestor
> (except if it is the same address as the one replying). But I 
> tried it out with
> many different addresses. Nothing ever went out.

Make sure that you have scrips enabled in the queue configuration.



From jesse at fsck.com  Mon Jul 23 16:25:34 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 23 Jul 2001 16:25:34 -0400
Subject: [rt-users] One last problem double emails being sent
In-Reply-To: <5.0.2.1.2.20010723124943.0448b210@mail.pwebtech.com>; from jason@pwebtech.com on Mon, Jul 23, 2001 at 12:50:15PM -0400
References: <5.0.2.1.2.20010723124943.0448b210@mail.pwebtech.com>
Message-ID: <20010723162534.M5365@pallas.fsck.com>

Sounds like you've enabled the same scrip multiple times. Possibly globally
and for the queue.


On Mon, Jul 23, 2001 at 12:50:15PM -0400, Jason Silverglate wrote:
> I fixed my previous issues, now there are double emails getting sent.  how 
> do i resolve this
> 
> Jason
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.



From kic at gmx.de  Mon Jul 23 17:36:21 2001
From: kic at gmx.de (kic at gmx.de)
Date: Mon, 23 Jul 2001 23:36:21 +0200 (MEST)
Subject: [rt-users] RT (new installation) works fine - but never sends any email out
References: <8240.995924102@www47.gmx.net>
Message-ID: <9590.995924181@www47.gmx.net>

> Have you enabled scrips on the queue yet?
> Make sure that you have scrips enabled in the queue configuration.

Damian,
thank you very much... of course I had not enabled scrips :-(. Thought there
would always be a reply...so that is why I didn't read other Topics having
"scrips" in the subject, because I thought, that's not for me :-) Thanks a
lot!!!

Torben

-- 
GMX - Die Kommunikationsplattform im Internet.
http://www.gmx.net

GMX Tipp:

Machen Sie Ihr Hobby zu Geld bei unserem Partner 1&1!
http://profiseller.de/info/index.php3?ac=OM.PS.PS003K00596T0409a




From marchuk at ee.washington.edu  Mon Jul 23 17:56:25 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Mon, 23 Jul 2001 14:56:25 -0700 (PDT)
Subject: [rt-users] ShowHistory problem
Message-ID: <Pine.LNX.4.21.0107231454120.25600-100000@darkstar.ee.washington.edu>

I am using RT 2.0.1.  

For some reason ShowHistory only displays the first Transaction and not
the rest.  What could be the problem?




From dhammond at chariot.net.au  Mon Jul 23 19:40:53 2001
From: dhammond at chariot.net.au (David Hammond)
Date: Tue, 24 Jul 2001 09:10:53 +0930
Subject: [rt-users] (no subject)
References: <004f01c11318$97346220$3f58190a@adlw2k01> <3B5BBA08.6BA34580@rubberplant.freeserve.co.uk>
Message-ID: <007501c113d0$e9d9e0a0$3f58190a@adlw2k01>

heya Greg, Yes it is, I have got around this problem but Ive been presented
with another :(

Syntax error on line 951 of /usr/local/apache/conf/httpd.conf:

Can't locate DBI.pm in @INC (@INC contains:
/usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
/usr/local/lib/perl5/site_perl/5.6.1/i686-linux
/usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .
/usr/local/apache/ /usr/local/apache/lib/perl) at
/usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.

BEGIN failed--compilation aborted at
/usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.

Compilation failed in require at (eval 3) line 3.

-  Any ideas would be *greatly* appreciated!

Cheers

Dave

----- Original Message -----
From: "Greg Cope" <gjjc at rubberplant.freeserve.co.uk>
To: <rt-users at lists.fsck.com>
Sent: Monday, July 23, 2001 3:15 PM
Subject: Re: [rt-users] (no subject)


> > David Hammond wrote:
> >
> > Hey guys/gals....having a bit of a problem here....ive installed rt
> > 2.0 on redhat 7.1...and this is my problem...
> >
> \
>
> Is this a mod_perl apache ?  (httpd -l should include a line with
> mod_perl in it if its complied statically)
>
> Greg
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From jesse at fsck.com  Mon Jul 23 21:37:12 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 23 Jul 2001 21:37:12 -0400
Subject: [rt-users] ShowHistory problem
In-Reply-To: <Pine.LNX.4.21.0107231454120.25600-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Mon, Jul 23, 2001 at 02:56:25PM -0700
References: <Pine.LNX.4.21.0107231454120.25600-100000@darkstar.ee.washington.edu>
Message-ID: <20010723213712.R5365@pallas.fsck.com>

I'd be willing to be that you're using an out of date beta release of 
MySQL.  Old revs of mysql had some WEIRD bugs that could cause things like this.




On Mon, Jul 23, 2001 at 02:56:25PM -0700, marchuk at ee.washington.edu wrote:
> I am using RT 2.0.1.  
> 
> For some reason ShowHistory only displays the first Transaction and not
> the rest.  What could be the problem?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From jesse at fsck.com  Tue Jul 24 00:40:15 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 00:40:15 -0400
Subject: [rt-users] [rt-announce] RT 2.0.2
Message-ID: <20010724004015.C31539@pallas.fsck.com>

I'm pleased to announce the first stable release of RT in about 12 days.
If you're running RT2 in production, I'd strongly recommend an upgrade to 
2.0.2. It's newer and shinier and has fewer known bugs.

As always, you can download it from ftp://ftp.fsck.com/pub/rt/release/rt.tar.gz


An abbreviated changelog of the differences between 2.0.1 and 2.0.2:

	Added support for --limit-queue to  RT cli tool
	Added support for bookmarkable searches.
	Better error checking in User ACL checking
	Fixed an ACL check bug in KeywordSelect.pm, thanks to Matthew Stock.
	Fix for a users search bug and a clarification of another search option.
	By default, Queues, Users and Keywords are now sorted alphabetically
	Permissions fix for the data dirs for the fastcgi handler
	rt/etc is now mode 755, rather than 555.
	The fastcgi handler no longer drops setgidness, so it can deal with session files.
	Cleaned up the config file a bit to make installation easier.
	Cleaned up phrasing of the "Tickets I own dialogbox"
	Changed Makefile to not use MAN[13]INSTALLSITEPATH per Robert Shaw's changes
	Added a newline to Queue.pm to fix a documentation bug
	RT should now honor queue-level pseudogroup memebership for ACL checks.
	Also, simplified some of the queue related ACL checking code.
	Reduced the ACL permissions cache from 30sec to 10sec.
	Added Transaction->BriefDescription, which is just like Description without the "By actor" at the end
	
	Descriptions of Keyword operations should include _which_ keyword select from here on in 
	TTicket->Create no longer just adds admin ccs..unless the person doing the add has the right to do so.  otherwise, there was an ACL related attack that
	could happen. luckily none of the UI exposed this hole.
	Ticket->Create should now be able to set keywords on create
	Ticket->Create now reports back non-fatal errors and how they were dealt with
	Ticket->AddKeyword got split into AddKeyword and _AddKeyword. The former
	has the acl check and calls the latter. the latter just does the adding.
	Ticket->AddKeyword got a Silent flag, which causes a transaction not
	to be written. useful on ticket create.
	Added tests for Apache::Cookie and DBI 1.18 to testdeps
	Added the ability for requestors to use the self-service ui to comment on / reply to tickets.
	Fixed a link to Users/Modify.html in Queue/People.html
	Fix for the chown problem that some people were seeing with mod_perl on solaris
	Fixed typo in the cron job description in the README
	
-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce



From gboug at unico.com.au  Tue Jul 24 02:18:56 2001
From: gboug at unico.com.au (Greg Boug)
Date: Tue, 24 Jul 2001 16:18:56 +1000
Subject: [rt-users] Custom messages, etc.
Message-ID: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au>

Hi all,

I'm attempting to do a small amount of customisation on RT 2.0.2... 
I must admit I don't know how HTML::Mason works, so its probably 
something I'm not doing to satisfy it. I'm attempting to get a 
custom message to show up just below the login prompt. So I've modified
Elements/Login to contain the message I want to display. Simple enough,
one might think... ;-) Not so. Does anyone know how to actually make
changes like this known to HTML::Mason? I presume it loads these 
bits and pieces into memory or something like that for performance 
or some such, yet restarting Apache yields no answers there, either.

Can someone point me in the direction of what silly thing I'm 
overlooking here?

thanks,

Greg



From simon at onyx.net  Tue Jul 24 05:44:06 2001
From: simon at onyx.net (Simon Woodward)
Date: 24 Jul 2001 10:44:06 +0100
Subject: [rt-users] Timezone
In-Reply-To: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au>
References: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au>
Message-ID: <995967846.8809.12.camel@brockrigg.onyx.net>

Hi All,

Anyone else have timezone issues ? I've set the Timezone to be
Europe/London, the same as the unix box it runs on, the unix box gives
the right time, but RT seems to be working in GMT and is 1 hour behind.

Ive just upgraded to 2.0.2, but helpdesk have just told me it was like
that before I upgraded too ...

Any ideas ?

Thanks,

Simon.





From danmc at chariot.net.au  Tue Jul 24 06:07:39 2001
From: danmc at chariot.net.au (Dan McLean)
Date: Tue, 24 Jul 2001 19:37:39 +0930
Subject: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!
Message-ID: <01b501c11428$789d59f0$4658190a@adlw2k03>

Ok guys, here is a curly one for you all...

There are a few other references to this problem but no clear answer.

We have a RT build of 2.0.1 with MySQL, Mod_Perl 1.25, the latest files from
running
cvs -d :pserver:anoncvs at cvs.fsck.com:/raid/cvsroot co -r rt-1-1 rt
cvs -d :pserver:anoncvs at cvs.fsck.com:/raid/cvsroot co DBIx

testdeps comes up trumps (ie: everything is cool according to testdeps)
DBI has been installed by hand, everything else is all up to date thru CPAN.

2 of us have spent the whole day reading through the forums, and anything
relating to what our problem maybe so that we didn't bug you with a question
when we hadn't RTFM...

However we have hit the wall... a huge 20ft brick one.

When we either run  /usr/local/rt2/bin/rt or when we hit the webpage(then
the error is in the apache logs), *any* webpage wether it's RT's index or a
test one we created, we get the error

"Can't locate object method "new" via package "RT::Handle" at
/usr/local/rt2/lib/RT.pm line 13."

Can anyone give us *anything* to go on here... we are fresh outta ideas...

Cheers...

Dan & Matt

p.s. the webserver doesn't break when we comment out this line, but RT
obviously won't run.
         PerlHandler RT::Mason





From gboug at unico.com.au  Tue Jul 24 07:57:13 2001
From: gboug at unico.com.au (Greg Boug)
Date: Tue, 24 Jul 2001 21:57:13 +1000
Subject: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!
In-Reply-To: <01b501c11428$789d59f0$4658190a@adlw2k03>
Message-ID: <000101c11437$c713b980$680ba8c0@pc.unico.com.au>

Dan,

Generally, this happens because someone forgot a 'use' command
somewhere. Most likely, the script being run doesn't have 'use RT::blah;'
in it anywhere that is within scope of RT.pm's line 13. The script
knows to look for RT::blah because there is probably a line something
along the following:

my $a = RT::blah->new();

Most likely, the easiest way to fix it is to figure out which script
is being called at the time and just under the "use lib '/opt/rt2'"
section, add in the appropriate use line.

I am puzzled, though, as I installed that version with much
the same setup and it did find all the RT libraries just fine. Could
be a problem with the settings you used in the Makefile before you
did 'make install'... Check them over and see if there is anything
with a typo in it or something. Its possible that its not finding
_any_ libraries and that the one you are getting first happens to be
the lucky first...

Hope this helps :-)

Greg

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Dan McLean
> Sent: Tuesday, 24 July 2001 8:08 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!
>
>
> Ok guys, here is a curly one for you all...
>
> There are a few other references to this problem but no clear answer.
>
> We have a RT build of 2.0.1 with MySQL, Mod_Perl 1.25, the latest
> files from
> running
> cvs -d :pserver:anoncvs at cvs.fsck.com:/raid/cvsroot co -r rt-1-1 rt
> cvs -d :pserver:anoncvs at cvs.fsck.com:/raid/cvsroot co DBIx
>
> testdeps comes up trumps (ie: everything is cool according to testdeps)
> DBI has been installed by hand, everything else is all up to date
> thru CPAN.
>
> 2 of us have spent the whole day reading through the forums, and anything
> relating to what our problem maybe so that we didn't bug you with
> a question
> when we hadn't RTFM...
>
> However we have hit the wall... a huge 20ft brick one.
>
> When we either run  /usr/local/rt2/bin/rt or when we hit the webpage(then
> the error is in the apache logs), *any* webpage wether it's RT's
> index or a
> test one we created, we get the error
>
> "Can't locate object method "new" via package "RT::Handle" at
> /usr/local/rt2/lib/RT.pm line 13."
>
> Can anyone give us *anything* to go on here... we are fresh outta ideas...
>
> Cheers...
>
> Dan & Matt
>
> p.s. the webserver doesn't break when we comment out this line, but RT
> obviously won't run.
>          PerlHandler RT::Mason
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From gjjc at rubberplant.freeserve.co.uk  Tue Jul 24 02:22:08 2001
From: gjjc at rubberplant.freeserve.co.uk (Greg Cope)
Date: Tue, 24 Jul 2001 06:22:08 +0000
Subject: [rt-users] (no subject)
References: <004f01c11318$97346220$3f58190a@adlw2k01> <3B5BBA08.6BA34580@rubberplant.freeserve.co.uk> <007501c113d0$e9d9e0a0$3f58190a@adlw2k01>
Message-ID: <3B5D1410.CF3678E3@rubberplant.freeserve.co.uk>

David Hammond wrote:
> 
> heya Greg, Yes it is, I have got around this problem but Ive been presented
> with another :(
> 
> Syntax error on line 951 of /usr/local/apache/conf/httpd.conf:
> 
> Can't locate DBI.pm in @INC (@INC contains:
> /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .
> /usr/local/apache/ /usr/local/apache/lib/perl) at
> /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.
> 
> BEGIN failed--compilation aborted at
> /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.
> 
> Compilation failed in require at (eval 3) line 3.
> 
> -  Any ideas would be *greatly* appreciated!
> 

No need for ideas - DBI does not appear to be installed - as perl cant
find it.

Have you run make testdeps ? This will tell you of any problems with
things like DBI.

Greg


> Cheers
> 
> Dave
> 
> ----- Original Message -----
> From: "Greg Cope" <gjjc at rubberplant.freeserve.co.uk>
> To: <rt-users at lists.fsck.com>
> Sent: Monday, July 23, 2001 3:15 PM
> Subject: Re: [rt-users] (no subject)
> 
> > > David Hammond wrote:
> > >
> > > Hey guys/gals....having a bit of a problem here....ive installed rt
> > > 2.0 on redhat 7.1...and this is my problem...
> > >
> > \
> >
> > Is this a mod_perl apache ?  (httpd -l should include a line with
> > mod_perl in it if its complied statically)
> >
> > Greg
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users




From jay at mojomole.com  Tue Jul 24 09:59:30 2001
From: jay at mojomole.com (Jay Kramer)
Date: Tue, 24 Jul 2001 08:59:30 -0500
Subject: [rt-users] Custom messages, etc.
References: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au>
Message-ID: <003f01c11448$de57c760$9b01a8c0@datatechnique.com>

Try stopping and starting apache...  when you restart apache, HTML::Mason
does not get reloaded because the parent HTTPD process is still running...

Jay

> Hi all,
>
> I'm attempting to do a small amount of customisation on RT 2.0.2...
> I must admit I don't know how HTML::Mason works, so its probably
> something I'm not doing to satisfy it. I'm attempting to get a
> custom message to show up just below the login prompt. So I've modified
> Elements/Login to contain the message I want to display. Simple enough,
> one might think... ;-) Not so. Does anyone know how to actually make
> changes like this known to HTML::Mason? I presume it loads these
> bits and pieces into memory or something like that for performance
> or some such, yet restarting Apache yields no answers there, either.
>
> Can someone point me in the direction of what silly thing I'm
> overlooking here?
>
> thanks,
>
> Greg
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From danmc at chariot.net.au  Tue Jul 24 10:30:28 2001
From: danmc at chariot.net.au (Dan McLean)
Date: Wed, 25 Jul 2001 00:00:28 +0930
Subject: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!
References: <000101c11437$c713b980$680ba8c0@pc.unico.com.au>
Message-ID: <008f01c1144d$30105aa0$0100a8c0@evolution>

Ok the problem seemed to be that the database was specified as MySQL
# Database driver beeing used - i.e. MySQL.
$DatabaseType="MySQL";
(which was automatically generated apparently) and should have read
$DatabaseType="mysql";
So hopefully this will be of some help to someone in the future...

Now however I'm getting the same problem as is specified here
http://lists.fsck.com/pipermail/rt-devel/2001-March/000969.html
Which is essentially that I am getting back a page that reads
"The following error was encountered:
  a.. Zero Sized Reply
Squid did not receive any data for this request. "


The above link suggests that mod_php and mod_perl do not work well together,
so using Apachetoolbox I removed mod_php, and removed any reference to php
in my httpd.conf file.

However I am still getting the same problem...

does anyone know of similar issues with any of the compiled in modules
listed below?

[root at auxdev Apachetoolbox-1.5.33]# /usr/local/apache/bin/httpd -l
Compiled-in modules:
  http_core.c
  mod_vhost_alias.c
  mod_env.c
  mod_log_config.c
  mod_mime.c
  mod_negotiation.c
  mod_status.c
  mod_include.c
  mod_autoindex.c
  mod_dir.c
  mod_cgi.c
  mod_asis.c
  mod_imap.c
  mod_actions.c
  mod_userdir.c
  mod_alias.c
  mod_access.c
  mod_auth.c
  mod_so.c
  mod_setenvif.c
  mod_ssl.c
  mod_auth_cookie.c
  mod_perl.c
suexec: enabled; valid wrapper /usr/local/apache/bin/suexec

Cheers guys and girls!

-Dan
----- Original Message -----
From: "Greg Boug" <gboug at unico.com.au>
To: "Dan McLean" <danmc at chariot.net.au>
Cc: <rt-users at lists.fsck.com>
Sent: Tuesday, July 24, 2001 9:27 PM
Subject: RE: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!


> Dan,
>
> Generally, this happens because someone forgot a 'use' command
> somewhere. Most likely, the script being run doesn't have 'use RT::blah;'
> in it anywhere that is within scope of RT.pm's line 13. The script
> knows to look for RT::blah because there is probably a line something
> along the following:
>
> my $a = RT::blah->new();
>
> Most likely, the easiest way to fix it is to figure out which script
> is being called at the time and just under the "use lib '/opt/rt2'"
> section, add in the appropriate use line.
>
> I am puzzled, though, as I installed that version with much
> the same setup and it did find all the RT libraries just fine. Could
> be a problem with the settings you used in the Makefile before you
> did 'make install'... Check them over and see if there is anything
> with a typo in it or something. Its possible that its not finding
> _any_ libraries and that the one you are getting first happens to be
> the lucky first...
>
> Hope this helps :-)
>
> Greg
>
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Dan McLean
> > Sent: Tuesday, 24 July 2001 8:08 PM
> > To: rt-users at lists.fsck.com
> > Subject: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!
> >
> >
> > Ok guys, here is a curly one for you all...
> >
> > There are a few other references to this problem but no clear answer.
> >
> > We have a RT build of 2.0.1 with MySQL, Mod_Perl 1.25, the latest
> > files from
> > running
> > cvs -d :pserver:anoncvs at cvs.fsck.com:/raid/cvsroot co -r rt-1-1 rt
> > cvs -d :pserver:anoncvs at cvs.fsck.com:/raid/cvsroot co DBIx
> >
> > testdeps comes up trumps (ie: everything is cool according to testdeps)
> > DBI has been installed by hand, everything else is all up to date
> > thru CPAN.
> >
> > 2 of us have spent the whole day reading through the forums, and
anything
> > relating to what our problem maybe so that we didn't bug you with
> > a question
> > when we hadn't RTFM...
> >
> > However we have hit the wall... a huge 20ft brick one.
> >
> > When we either run  /usr/local/rt2/bin/rt or when we hit the
webpage(then
> > the error is in the apache logs), *any* webpage wether it's RT's
> > index or a
> > test one we created, we get the error
> >
> > "Can't locate object method "new" via package "RT::Handle" at
> > /usr/local/rt2/lib/RT.pm line 13."
> >
> > Can anyone give us *anything* to go on here... we are fresh outta
ideas...
> >
> > Cheers...
> >
> > Dan & Matt
> >
> > p.s. the webserver doesn't break when we comment out this line, but RT
> > obviously won't run.
> >          PerlHandler RT::Mason
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From khera at kcilink.com  Tue Jul 24 10:40:50 2001
From: khera at kcilink.com (Vivek Khera)
Date: Tue, 24 Jul 2001 10:40:50 -0400
Subject: [rt-users] PerlHandler RT::Mason is the bane of my LIFE!
In-Reply-To: <008f01c1144d$30105aa0$0100a8c0@evolution>
References: <000101c11437$c713b980$680ba8c0@pc.unico.com.au>
	<008f01c1144d$30105aa0$0100a8c0@evolution>
Message-ID: <15197.35058.708740.162015@onceler.kciLink.com>

>>>>> "DM" == Dan McLean <danmc at chariot.net.au> writes:

DM> The above link suggests that mod_php and mod_perl do not work well together,
DM> so using Apachetoolbox I removed mod_php, and removed any reference to php

You have to have the very bleeding edge mod_perl to avoid conflicts
with mod_php (I think you also need the latest bleeding edge mod_php).

Also, if you do have mod_php with mysql support, make sure it is not
using its own private version of the mysqlclient library; it must use
the system installed version for it to work with mod_perl and DBI.

Since you're behind a squid proxy/accelerator, is it possible to
access the mod_perl server directly?  What do the error log files say
on the mod_perl server?



From khera at kcilink.com  Tue Jul 24 11:12:31 2001
From: khera at kcilink.com (Vivek Khera)
Date: Tue, 24 Jul 2001 11:12:31 -0400
Subject: [rt-users] 2.0.2 display error
Message-ID: <15197.36959.835826.510454@onceler.kciLink.com>


From marchuk at ee.washington.edu  Tue Jul 24 11:51:53 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Tue, 24 Jul 2001 08:51:53 -0700 (PDT)
Subject: [rt-users] ShowHistory problem
In-Reply-To: <20010723213712.R5365@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107240851341.25600-100000@darkstar.ee.washington.edu>

Yes after upgrading mysql everything worked.

Thanks.

*****************************
Walter Marchuk
Senior Computer Specialist
University of Washington
Electrical Engineering
Room: 307g
206-221-5421
marchuk at ee.washington.edu
*****************************

On Mon, 23 Jul 2001, Jesse wrote:

> I'd be willing to be that you're using an out of date beta release of 
> MySQL.  Old revs of mysql had some WEIRD bugs that could cause things like this.
> 
> 
> 
> 
> On Mon, Jul 23, 2001 at 02:56:25PM -0700, marchuk at ee.washington.edu wrote:
> > I am using RT 2.0.1.  
> > 
> > For some reason ShowHistory only displays the first Transaction and not
> > the rest.  What could be the problem?
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Gur SOV jnagf gb znxr guvf fvt vyyrtny.
> 




From bputney at the-bomb.com  Tue Jul 24 11:59:48 2001
From: bputney at the-bomb.com (Bill Putney)
Date: Tue, 24 Jul 2001 11:59:48 -0400 (EDT)
Subject: [rt-users] Problem with RT
Message-ID: <Pine.LNX.4.21.0107241154590.19900-100000@chillywilly.waltham.inrange.spx.com>

Hello,

I'm having a problem getting RT to work on a Red Hat 7.0 system.  After
some trouble getting all the perl modules installed, httpd will finally
start but I'm seeing the following error in my apache error log:

[Tue Jul 24 11:28:17 2001] [error] Can't locate object method "connect" via package "Apache::DBI::connect" at /usr/local/lib/perl5/site_perl/5.6.1/i686-linux/DBI.pm line 420.

Running "perl -MCPAN -e'install Apache::DBI'" tells me:

"Apache::DBI is up to date."  so I'm at a loss.  Any thoughts would be
appreciated.


Thanks.

-Bill P.


-- 




From jesse at fsck.com  Tue Jul 24 12:08:50 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 12:08:50 -0400
Subject: [rt-users] 2.0.2 display error
In-Reply-To: <15197.36959.835826.510454@onceler.kciLink.com>; from khera@kcilink.com on Tue, Jul 24, 2001 at 11:12:31AM -0400
References: <15197.36959.835826.510454@onceler.kciLink.com>
Message-ID: <20010724120850.H31539@pallas.fsck.com>

Yikes!  I'll be rolling 2.0.3 to fix this in just a very few minutes.


On Tue, Jul 24, 2001 at 11:12:31AM -0400, Vivek Khera wrote:
> From the initial screen after login, clicking on a queue name in the
> Find new tickets box, you get a broken display on the resulting
> Listing page.  The "Search Criteria" and "Refine Search" boxes are
> caddy corner to each other rather than next to each other.  The error
> is in the Search/PickRestriction template:
> 
> --- Search/#PickRestriction~    Tue Jul 24 11:03:17 2001
> +++ Search/PickRestriction      Tue Jul 24 11:03:17 2001
> @@ -1,6 +1,6 @@
>  %# $Header: /raid/cvsroot/rt/webrt/Search/Attic/PickRestriction,v 1.1.2.25 2001/07/24 04:21:21 jesse Exp $
>  <FORM ACTION="Listing.html" METHOD="GET">
> -<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%$session{'tickets'}->FreezeLimits()|u%>
> +<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%$session{'tickets'}->FreezeLimits()|u%>">
>  <& /Elements/TitleBoxStart, title => 'Refine Search'&>
>  <INPUT TYPE=HIDDEN NAME="CompileRestriction" VALUE=1>
>  
> Basically, the HIDDEN field doesn't have a closing quote on the value
> and bracket on the tag.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.



From jesse at fsck.com  Tue Jul 24 12:14:06 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 12:14:06 -0400
Subject: [rt-users] Boston. September 12.  Talk on RT at BBLISA
Message-ID: <20010724121406.I31539@pallas.fsck.com>

----- Forwarded message from David Allan <dave at dpallan.com> -----

Date: Tue, 24 Jul 2001 07:40:14 -0400 (EDT)
From: David Allan <dave at dpallan.com>
To: <bblisa at bblisa.org>, <discuss at blu.org>
Subject: BBLISA September presentation: Jesse Vincent, Architect of Request
 Tracker

Jesse Vincent, the architect of the ticketing system Request Tracker (of
which version 2 was recently released), will be speaking at the BBLISA
September meeting, Wednesday, September 12 at 7:30pm in MIT room E51-149.

I'll post more details as we get closer to the meeting.  For information
on RT, see: http://www.fsck.com/projects/rt/  For directions and
information about BBLISA, see: http://www.bblisa.org

Dave



----- End forwarded message -----

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From jesse at fsck.com  Tue Jul 24 12:20:19 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 12:20:19 -0400
Subject: [rt-users] Timezone
In-Reply-To: <995967846.8809.12.camel@brockrigg.onyx.net>; from simon@onyx.net on Tue, Jul 24, 2001 at 10:44:06AM +0100
References: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au> <995967846.8809.12.camel@brockrigg.onyx.net>
Message-ID: <20010724122019.L31539@pallas.fsck.com>

Like many products, RT's internal time is GMT. If there are places where 
GMT is showing through, they should probably get dealt with ;)


On Tue, Jul 24, 2001 at 10:44:06AM +0100, Simon Woodward wrote:
> Hi All,
> 
> Anyone else have timezone issues ? I've set the Timezone to be
> Europe/London, the same as the unix box it runs on, the unix box gives
> the right time, but RT seems to be working in GMT and is 1 hour behind.
> 
> Ive just upgraded to 2.0.2, but helpdesk have just told me it was like
> that before I upgraded too ...
> 
> Any ideas ?
> 
> Thanks,
> 
> Simon.
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From jesse at fsck.com  Tue Jul 24 12:17:35 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 12:17:35 -0400
Subject: [rt-users] [rt-announce] RT 2.0.3  A bugfix release
Message-ID: <20010724121735.K31539@pallas.fsck.com>

RT 2.0.3 is as of right now.  The only change from 2.0.2 is that
it fixes the web ui bug that Vivek reported and provided a patch for.

        -j

----- Forwarded message from Vivek Khera <khera at kcilink.com> -----

From: Vivek Khera <khera at kcilink.com>
Date: Tue, 24 Jul 2001 11:12:31 -0400
To: RT Users <rt-users at fsck.com>
X-Mailer: VM 6.92 under 21.1 (patch 14) "Cuyahoga Valley" XEmacs Lucid
Subject: [rt-users] 2.0.2 display error
List-Id: For users of RT: Request Tracker <rt-users.lists.fsck.com>

From the initial screen after login, clicking on a queue name in the
Find new tickets box, you get a broken display on the resulting
Listing page.  The "Search Criteria" and "Refine Search" boxes are
caddy corner to each other rather than next to each other.  The error
is in the Search/PickRestriction template:

--- Search/#PickRestriction~    Tue Jul 24 11:03:17 2001
+++ Search/PickRestriction      Tue Jul 24 11:03:17 2001
@@ -1,6 +1,6 @@
 %# $Header: /raid/cvsroot/rt/webrt/Search/Attic/PickRestriction,v 1.1.2.25 2001/07/24 04:21:21 jesse Exp $
 <FORM ACTION="Listing.html" METHOD="GET">
-<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%$session{'tickets'}->FreezeLimits()|u%>
+<INPUT TYPE=HIDDEN NAME="Bookmark" VALUE="<%$session{'tickets'}->FreezeLimits()|u%>">
 <& /Elements/TitleBoxStart, title => 'Refine Search'&>
 <INPUT TYPE=HIDDEN NAME="CompileRestriction" VALUE=1>
 
Basically, the HIDDEN field doesn't have a closing quote on the value
and bracket on the tag.

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


----- End forwarded message -----

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce



From mfrick at chariot.net.au  Tue Jul 24 03:58:06 2001
From: mfrick at chariot.net.au (Matthew Frick)
Date: Tue, 24 Jul 2001 17:28:06 +0930
Subject: [rt-users] RT2 install problem.
Message-ID: <001001c11416$5fa5c520$4258190a@adlw2k07>

Apache starts up but wont serve webpage correctly.



gives...

#################################################

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. 

Please contact the server administrator, danmc at chariot.net.au and inform them of the time the error occurred, and anything you might have done that may have caused the error. 

More information about this error may be available in the server error log. 



--------------------------------------------------------------------------------

Apache/1.3.20 Server at auxdev.chariot.net.au Port 80

##################################################

error in log.....
Can't locate object method "new" via package "RT::Handle" at /usr/local/rt2/lib/RT.pm line 13



system is...

linux 7.1

RT 2.0.1

Perl 5.6.1



any help would be appreciated.

Matthew Frick

mfrick at chariot.net.au

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From apeeters at lashout.net  Tue Jul 24 04:28:30 2001
From: apeeters at lashout.net (Adriaan Peeters)
Date: Tue, 24 Jul 2001 10:28:30 +0200
Subject: [rt-users] FreezeLimits error
Message-ID: <01e501c1141a$9f4837e0$0201000a@napoli>

Hi,

I just upgraded from rt-2.0.0 to rt-2.0.2, and now I'm getting this error:

---cut---
while serving some.host.com /rt2/Search/Listing.html
error while executing /Search/Listing.html [standard]:
Can't locate object method "FreezeLimits" via package "RT::Tickets" at
/home/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, <GEN62> line
73.
 HTML::Mason::Request::__ANON__('Can\'t locate object method "FreezeLimits"
via package "RT::Tick...') called at
/home/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x955140
4)') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660

HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95da
3e0)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
'HTML::Mason::Component::FileBased=HASH(0x9551404)') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 576

HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95da3
e0)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
'HTML::Mason::Component::FileBased=HASH(0x9551404)') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 310

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f57be
4)') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660

HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95da
3e0)', 'HASH(0x95c9328)',
'HTML::Mason::Component::FileBased=HASH(0x8f57be4)') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 582

HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95da3
e0)', 'HASH(0x95c9328)',
'HTML::Mason::Component::FileBased=HASH(0x8f57be4)') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 152
 require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
line 152

HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x95da3
e0)', '/Search/Listing.html') called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 651

HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
H(0x8f51b54)', 'Apache=SCALAR(0x9577dc0)',
'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)', undef) called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322
 require 0 called at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x8f51b54)', 'Apache=SCALAR(0x9577dc0)') called at /home/rt2/bin/webmux.pl
line 149
 RT::Mason::handler('Apache=SCALAR(0x9577dc0)') called at /dev/null line 0
 require 0 called at /dev/null line 0

backtrace: /Search/Listing.html [standard] <= /autohandler [standard]
---cut---

Anyone know why FreezeLimits isn't found ?

Regards,
Adriaan Peeters




From ayan.kayal at yale.edu  Tue Jul 24 12:33:21 2001
From: ayan.kayal at yale.edu (Ayan R. Kayal)
Date: Tue, 24 Jul 2001 12:33:21 -0400
Subject: [rt-users] FreezeLimits error
In-Reply-To: <01e501c1141a$9f4837e0$0201000a@napoli>
Message-ID: <NDBBLGIJILLPLMJHFAFAEEAHCIAA.ayan.kayal@yale.edu>

If you haven't installed FreezeThaw (check 'make testdeps'), it needs to be
installed. If you have, you may need to stop and start Apache (restarting
doesn't always work).

O-                         ~ARK

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Adriaan Peeters
> Sent: Tuesday, July 24, 2001 4:29 AM
> To: rt
> Subject: [rt-users] FreezeLimits error
>
>
> Hi,
>
> I just upgraded from rt-2.0.0 to rt-2.0.2, and now I'm getting this error:
>
> ---cut---
> while serving some.host.com /rt2/Search/Listing.html
> error while executing /Search/Listing.html [standard]:
> Can't locate object method "FreezeLimits" via package "RT::Tickets" at
> /home/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126,
> <GEN62> line
> 73.
>  HTML::Mason::Request::__ANON__('Can\'t locate object method
> "FreezeLimits"
> via package "RT::Tick...') called at
> /home/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HAS
> H(0x955140
> 4)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660
>
> HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=H
> ASH(0x95da
> 3e0)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Component::FileBased=HASH(0x9551404)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 576
>
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HA
> SH(0x95da3
> e0)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Component::FileBased=HASH(0x9551404)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 310
>
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HAS
> H(0x8f57be
> 4)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660
>
> HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=H
> ASH(0x95da
> 3e0)', 'HASH(0x95c9328)',
> 'HTML::Mason::Component::FileBased=HASH(0x8f57be4)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 582
>
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HA
> SH(0x95da3
> e0)', 'HASH(0x95c9328)',
> 'HTML::Mason::Component::FileBased=HASH(0x8f57be4)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 152
>  require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 152
>
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HA
> SH(0x95da3
> e0)', '/Search/Listing.html') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 651
>
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheH
> andler=HAS
> H(0x8f51b54)', 'Apache=SCALAR(0x9577dc0)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)', undef) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322
>  require 0 called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322
>
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHan
> dler=HASH(
> 0x8f51b54)', 'Apache=SCALAR(0x9577dc0)') called at /home/rt2/bin/webmux.pl
> line 149
>  RT::Mason::handler('Apache=SCALAR(0x9577dc0)') called at /dev/null line 0
>  require 0 called at /dev/null line 0
>
> backtrace: /Search/Listing.html [standard] <= /autohandler [standard]
> ---cut---
>
> Anyone know why FreezeLimits isn't found ?
>
> Regards,
> Adriaan Peeters




From jeffsum at us.ibm.com  Tue Jul 24 12:33:31 2001
From: jeffsum at us.ibm.com (Jeff Sumner)
Date: Tue, 24 Jul 2001 11:33:31 -0500
Subject: [rt-users] RT2 install problem.
Message-ID: <OFAA5AF00E.13DDAEBE-ON85256A93.005AC0AC@raleigh.ibm.com>

RT::Handle uses
$perl/DBIx/SearchBuilder/Handle
for it's new method.
The only suppported database types are case sensitive Oracle Pg and mysql.
Make sure your database type is not MySQL

Jeff Sumner - jeffsum at us.ibm.com
IBM Global Services - PartnerCommerce/Servers


"Matthew Frick" <mfrick at chariot.net.au>@lists.fsck.com on 07/24/2001
02:58:06 AM

Sent by:  rt-users-admin at lists.fsck.com


To:   <rt-users at lists.fsck.com>
cc:
Subject:  [rt-users] RT2 install problem.






Apache starts up but wont serve webpage correctly.



gives...

#################################################

Internal Server Error

The server encountered an internal error or misconfiguration and was unable
to complete your request.

Please contact the server administrator, danmc at chariot.net.au and inform
them  of the time the error occurred, and anything you might have done that
may have  caused the error.

More information about this error may be available in the server error log.


Apache/1.3.20 Server at auxdev.chariot.net.au Port 80
##################################################?error in log.....

Can't locate object method "new" via package "RT::Handle" at
/usr/local/rt2/lib/RT.pm line 13



system is...

linux 7.1

RT 2.0.1

Perl 5.6.1



any help would be appreciated.

Matthew Frick

mfrick at chariot.net.au






From jesse at fsck.com  Tue Jul 24 12:35:52 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 12:35:52 -0400
Subject: [rt-users] FreezeLimits error
In-Reply-To: <01e501c1141a$9f4837e0$0201000a@napoli>; from apeeters@lashout.net on Tue, Jul 24, 2001 at 10:28:30AM +0200
References: <01e501c1141a$9f4837e0$0201000a@napoli>
Message-ID: <20010724123552.Q31539@pallas.fsck.com>

Looks like you didn't stop and restart apache after the upgrade.
mod_perl won't reread perl libraries on a simple "restart".


        -jesse
On Tue, Jul 24, 2001 at 10:28:30AM +0200, Adriaan Peeters wrote:
> Hi,
> 
> I just upgraded from rt-2.0.0 to rt-2.0.2, and now I'm getting this error:
> 
> ---cut---
> while serving some.host.com /rt2/Search/Listing.html
> error while executing /Search/Listing.html [standard]:
> Can't locate object method "FreezeLimits" via package "RT::Tickets" at
> /home/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, <GEN62> line
> 73.
>  HTML::Mason::Request::__ANON__('Can\'t locate object method "FreezeLimits"
> via package "RT::Tick...') called at
> /home/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126
> 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x955140
> 4)') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660
> 
> HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95da
> 3e0)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Component::FileBased=HASH(0x9551404)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 576
> 
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95da3
> e0)', 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)',
> 'HTML::Mason::Component::FileBased=HASH(0x9551404)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 310
> 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f57be
> 4)') called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660
> 
> HTML::Mason::Request::comp1('HTML::Mason::Request::ApacheHandler=HASH(0x95da
> 3e0)', 'HASH(0x95c9328)',
> 'HTML::Mason::Component::FileBased=HASH(0x8f57be4)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 582
> 
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x95da3
> e0)', 'HASH(0x95c9328)',
> 'HTML::Mason::Component::FileBased=HASH(0x8f57be4)') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 152
>  require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 152
> 
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x95da3
> e0)', '/Search/Listing.html') called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 651
> 
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> H(0x8f51b54)', 'Apache=SCALAR(0x9577dc0)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x95da3e0)', undef) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322
>  require 0 called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 322
> 
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x8f51b54)', 'Apache=SCALAR(0x9577dc0)') called at /home/rt2/bin/webmux.pl
> line 149
>  RT::Mason::handler('Apache=SCALAR(0x9577dc0)') called at /dev/null line 0
>  require 0 called at /dev/null line 0
> 
> backtrace: /Search/Listing.html [standard] <= /autohandler [standard]
> ---cut---
> 
> Anyone know why FreezeLimits isn't found ?
> 
> Regards,
> Adriaan Peeters
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From marchuk at ee.washington.edu  Tue Jul 24 12:37:26 2001
From: marchuk at ee.washington.edu (marchuk at ee.washington.edu)
Date: Tue, 24 Jul 2001 09:37:26 -0700 (PDT)
Subject: [rt-users] Error in rt.log.$$ about RFC822
Message-ID: <Pine.LNX.4.21.0107240936220.25600-100000@darkstar.ee.washington.edu>

What does the following error mean?
Using RT 2.0.1
[root at babylon /tmp]# cat rt.log.30326.2
Bad RFC822 field name 'This Message Has Been Automatically Generated In
Response To The Creation Of A Trouble Ticket Regarding'
 at /home/rt2/lib/RT/Template.pm line 255






From jesse at fsck.com  Tue Jul 24 13:02:46 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 24 Jul 2001 13:02:46 -0400
Subject: [rt-users] Error in rt.log.$$ about RFC822
In-Reply-To: <Pine.LNX.4.21.0107240936220.25600-100000@darkstar.ee.washington.edu>; from marchuk@ee.washington.edu on Tue, Jul 24, 2001 at 09:37:26AM -0700
References: <Pine.LNX.4.21.0107240936220.25600-100000@darkstar.ee.washington.edu>
Message-ID: <20010724130246.T31539@pallas.fsck.com>

RT's templating system tries to be smart about whether or not
the message has any RFC822 headers.

So, if the first line of your message has a : in it, it assumes that you've
got a headers section there.

Insert a pair of newlines before the first line.




On Tue, Jul 24, 2001 at 09:37:26AM -0700, marchuk at ee.washington.edu wrote:
> What does the following error mean?
> Using RT 2.0.1
> [root at babylon /tmp]# cat rt.log.30326.2
> Bad RFC822 field name 'This Message Has Been Automatically Generated In
> Response To The Creation Of A Trouble Ticket Regarding'
>  at /home/rt2/lib/RT/Template.pm line 255
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From falcon at rasterburn.com  Tue Jul 24 18:43:08 2001
From: falcon at rasterburn.com (Rob)
Date: Tue, 24 Jul 2001 15:43:08 -0700
Subject: [rt-users] RT 2.0.3 and Dates
Message-ID: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com>

Hi there.  I recently installed 2.0.3 and upon playing, I see "Not set"
everywhere a time and date should be.    Everything else seems to work...

System config:

Solaris 8 x86
Apache 1.3.20 + mod_perl 1.26
Perl 5.6.1
Postgres 7.1.2
testdeps passes without a problem

Little help?

Rob






From lanclos at ucolick.org  Tue Jul 24 18:02:35 2001
From: lanclos at ucolick.org (Kyle Lanclos)
Date: Tue, 24 Jul 2001 15:02:35 -0700
Subject: [rt-users] Problem using squelch_replies in rt 1.0.7
Message-ID: <20010724150235.I6167@stonerose.ucolick.org>

I've tried to figure out how to use the squelch_replies variable as best
I can by looking at the perl in:

lib/rt/ui/mail/manipulate.pm

...but I can't seem to get it right. If I have an established ticket, and
I send e-mail to my RT mail alias with the correct [identifier #num], a
copy of that e-mail is sent to the "requestor" of the ticket. I don't want
that to happen.

I've made the following changes (sorry these aren't diffs):

 elsif ($in_action eq 'correspond') {
  
      #If we're creating a new ticket
      if (!$serial_num) {
          # no auto-reply on ticket creation.
          $squelch_replies = 1;


...and...:

 #If we're corresponding on an existing ticket
      else {
          #If the user isn't a requestor, notify the requestor
          #knock that off!
          $squelch_replies = 1;

Am I missing something here, or is there something else I have to do in order
to disable the behavior I described above? The first modification I made
works; the second one has no noticeable effect.

Even if I comment out the following line:

   $notify_requestor = (&rt::is_not_a_requestor($current_user,
                                                       $serial_num));

...the mail still gets sent out.

This is very frustrating for me, as, to all appearances, I'm in the right
area to make this modification. Can anyone help?

Thanks much,

--Kyle
UCO/Lick NICS



From toleary at intonet.com  Tue Jul 24 18:33:59 2001
From: toleary at intonet.com (O'Leary, Terry)
Date: Tue, 24 Jul 2001 18:33:59 -0400
Subject: [rt-users] Blank emails...
Message-ID: <F021B784A8C9D411A66F0002A52CA9360116FFE9@NT-EXC1>

Hello Jesse,

Over the past week we have been getting blank RT tickets created randomly.
We do not have RT2. We have RT 1.0.6. Any help would be great!

Thanks,
Terry O'Leary
INTO Networks
Technical Support
toleary at intonet.com
(617)575-1178
Toll Free: 1-877-533-INTO (4686)
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From matthew.zeier at thirdcoast.net  Tue Jul 24 19:14:31 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Tue, 24 Jul 2001 16:14:31 -0700
Subject: [rt-users] setting up email gateway
Message-ID: <009601c11496$654cdab0$0b16160a@Desktop>

I'm  not sure how to resolve this error when sending email:

No permission to create tickets in the queue 'general'.

I'm off to look in the archives but perhaps someone will beat me to the
answer.

--
matthew zeier - "In mathematics you don't understand things.  You just
get used to them." - John von Newmann




From akp-adiel at cafe.tg  Tue Jul 24 23:12:23 2001
From: akp-adiel at cafe.tg (Adiel A. AKPLOGAN)
Date: Wed, 25 Jul 2001 03:12:23 +0000
Subject: [rt-users] RT running problem
Message-ID: <5.1.0.14.0.20010725030033.02cda220@pop3.cafe.tg>

Hello,

I have install rt1.0.7 on Rh linux 7.0 with perl vers 5.6 and MySQL 
3.23...Everything appear to be done ok from the installation, but when i 
try to run bin/rtadmin, i got this error message...

--------
Mysql->connect(database=rt;host=localhost) failed: Can't connect to local 
MySQL server through socket '/var/lib/mysql/mysql.sock' (111) at 
/usr/local/rt/lib/rt/database.pm line 24
[connectdb] Database connect failed: Can't connect to local MySQL server 
through socket '/var/lib/mysql/mysql.sock' (111)
Compilation failed in require at /usr/local/rt/lib/rt/database/admin.pm line 8.
Compilation failed in require at /usr/local/rt/bin/rtmux.pl line 40.
---------

I'm also, manualy able (using  "mysql -D rt -h localhost") to access the rt 
Dtabase!!!

I'm not seeing where the the problem is!!

CAn you hel please?

--Adiel




From matthew at velvet.org  Tue Jul 24 19:01:47 2001
From: matthew at velvet.org (matthew zeier)
Date: Tue, 24 Jul 2001 16:01:47 -0700
Subject: [rt-users] setting up email gateway
Message-ID: <003801c11494$9dad4c20$0b16160a@Desktop>

I'm  not sure how to resolve this error when sending email:

No permission to create tickets in the queue 'general'.



I'm off to look in the archives but perhaps someone will beat me to the
answer.



--
matthew zeier - "In mathematics you don't understand things.  You just
get used to them." - John von Newmann




From jesse at fsck.com  Wed Jul 25 01:12:25 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 25 Jul 2001 01:12:25 -0400
Subject: [rt-users] [rt-announce] RT 2.0.4 - Egg on face
Message-ID: <20010725011225.A31539@pallas.fsck.com>

It looks like some of the bookmarkable search stuff was let out of the gate
just a little bit before its time. RT 2.0.4 fixes bookmarkable searches and
also fixes a bug in rt-mailgate which would cause it to not send 'error' 
mail in certain error cases if you use the 'sendmailpipe' mail transport.

For those of you who don't want to do a full reinstall, a unified diff between
RT 2.0.3 and RT 2.0.4 is included. Both changes are fairly straight forward.


diff -u -r rt-2-0-3/Makefile rt-2-0-4/Makefile
--- rt-2-0-3/Makefile	Tue Jul 24 12:10:03 2001
+++ rt-2-0-4/Makefile	Wed Jul 25 01:00:38 2001
@@ -1,4 +1,4 @@
-# $Header: /raid/cvsroot/rt/Makefile,v 1.90.2.242 2001/07/24 16:10:03 jesse Exp $
+# $Header: /raid/cvsroot/rt/Makefile,v 1.90.2.243 2001/07/25 05:00:38 jesse Exp $
 # Request Tracker is Copyright 1996-2001 Jesse Vincent <jesse at fsck.com>
 # RT is distributed under the terms of the GNU General Public License
 
@@ -6,7 +6,7 @@
 
 RT_VERSION_MAJOR	=	2
 RT_VERSION_MINOR	=	0
-RT_VERSION_PATCH	=	3
+RT_VERSION_PATCH	=	4
 
 
 RT_VERSION =	$(RT_VERSION_MAJOR).$(RT_VERSION_MINOR).$(RT_VERSION_PATCH)
diff -u -r rt-2-0-3/bin/rt-mailgate rt-2-0-4/bin/rt-mailgate
--- rt-2-0-3/bin/rt-mailgate	Wed Jul 11 23:16:37 2001
+++ rt-2-0-4/bin/rt-mailgate	Wed Jul 25 01:05:07 2001
@@ -1,6 +1,6 @@
 #!!!PERL!! -w
 
-# $Header: /raid/cvsroot/rt/bin/Attic/rt-mailgate,v 1.1.2.12 2001/07/12 03:16:37 jesse Exp $
+# $Header: /raid/cvsroot/rt/bin/Attic/rt-mailgate,v 1.1.2.13 2001/07/25 05:05:07 jesse Exp $
 # (c) 1996-2001 Jesse Vincent <jesse at fsck.com>
 # This software is redistributable under the terms of the GNU GPL
 
@@ -451,9 +451,14 @@
     my $mimeobj = $args{'MIMEObj'};
     $mimeobj->sync_headers();
     $entity->add_part($mimeobj);
-    
-    $entity->send($RT::MailCommand, $RT::MailParams);
-        
+     if ($RT::MailCommand eq 'sendmailpipe') {
+    	open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
+	print MAIL $entity->as_string;
+	close(MAIL);
+    }
+    else {
+    	$entity->send($RT::MailCommand, $RT::MailParams);
+    } 
 }
 
 # }}}
diff -u -r rt-2-0-3/lib/RT/Tickets.pm rt-2-0-4/lib/RT/Tickets.pm
--- rt-2-0-3/lib/RT/Tickets.pm	Tue Jul 24 00:21:20 2001
+++ rt-2-0-4/lib/RT/Tickets.pm	Wed Jul 25 01:05:09 2001
@@ -1,4 +1,4 @@
-#$Header: /raid/cvsroot/rt/lib/RT/Attic/Tickets.pm,v 1.1.2.49 2001/07/24 04:21:20 jesse Exp $
+#$Header: /raid/cvsroot/rt/lib/RT/Attic/Tickets.pm,v 1.1.2.50 2001/07/25 05:05:09 jesse Exp $
 
 =head1 NAME
 
@@ -108,6 +108,7 @@
 	my $self = shift;
 	require FreezeThaw;
 	return (FreezeThaw::freeze($self->{'TicketRestrictions'},
+				   $self->{'restriction_index'}
 				  ));
 }
 
@@ -127,9 +128,8 @@
 	
 	#if we don't have $in, get outta here.
 	return undef unless ($in);
-	
 
-	$self->CleanSlate();
+    	$self->{'RecalcTicketLimits'} = 1;
 
 	require FreezeThaw;
 	
@@ -137,6 +137,7 @@
 	
 	eval {
 		($self->{'TicketRestrictions'},
+		$self->{'restriction_index'}
 		) = FreezeThaw::thaw($in);
 	}
 


-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all the 
others I've used are tied for first.   

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce



From Gerd.Nienhaus at orthogon.de  Wed Jul 25 01:37:05 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Wed, 25 Jul 2001 07:37:05 +0200
Subject: [rt-users] setting up email gateway
References: <009601c11496$654cdab0$0b16160a@Desktop>
Message-ID: <3B5E5B01.A09C4CAD@orthogon.de>

hi Matthew !

matthew zeier wrote:
> 
> I'm  not sure how to resolve this error when sending email:
> 
> No permission to create tickets in the queue 'general'.
> 
> I'm off to look in the archives but perhaps someone will beat me to the
> answer.

I think you should read...

	http://www.helgrim.com/rtdocs/

section 'Installation and Configuration Guide' !

Seems that you didn't set the correct permissions for your queue ?!?

Regards from Germany and...

Gerd.

-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From feargal at thecia.ie  Wed Jul 25 07:53:05 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Wed, 25 Jul 2001 12:53:05 +0100
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com>
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com>
Message-ID: <20010725125305.08212527.feargal@thecia.ie>

Hi,
I can tell you your problem - the postgres DATESTYLE variable is set to something other than ISO - at present RT only knows how to deal with this.
To confirm this,
% psql rt2
rt2=> show datestyle;
This will give you the current datestyle in use, you'll see it's probably Postgres.

Workaround:
To change it, edit ~pgsql/.profile, set the variable PGDATESTYLE=ISO and restart postgres. This'll change the datestyle for all your dbs though.

Fix:
I hope to get time to fix this by the end of the week, unless Jesse gets around to it first.

-Feargal.

On Tue, 24 Jul 2001 15:43:08 -0700
"Rob" <falcon at rasterburn.com> wrote:

> Hi there.  I recently installed 2.0.3 and upon playing, I see "Not set"
> everywhere a time and date should be.    Everything else seems to work...
> 
> System config:
> 
> Solaris 8 x86
> Apache 1.3.20 + mod_perl 1.26
> Perl 5.6.1
> Postgres 7.1.2
> testdeps passes without a problem
> 
> Little help?
> 
> Rob
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From khera at kcilink.com  Wed Jul 25 10:08:07 2001
From: khera at kcilink.com (Vivek Khera)
Date: Wed, 25 Jul 2001 10:08:07 -0400
Subject: [rt-users] setting up email gateway
In-Reply-To: <009601c11496$654cdab0$0b16160a@Desktop>
References: <009601c11496$654cdab0$0b16160a@Desktop>
Message-ID: <15198.53959.612451.187813@yertle.kciLink.com>

>>>>> "mz" == matthew zeier <matthew.zeier at thirdcoast.net> writes:

mz> I'm  not sure how to resolve this error when sending email:

mz> No permission to create tickets in the queue 'general'.


Easier than looking in the archives, look at the docs.  Pay particular
attention to the initial setup.  By default, there are no permissions
to do anything.



From jesse at fsck.com  Wed Jul 25 10:18:33 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 25 Jul 2001 10:18:33 -0400
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <20010725125305.08212527.feargal@thecia.ie>; from feargal@thecia.ie on Wed, Jul 25, 2001 at 12:53:05PM +0100
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com> <20010725125305.08212527.feargal@thecia.ie>
Message-ID: <20010725101833.G31539@pallas.fsck.com>

I'd be curious to know if the following improves things:

in DBIx/SearchBuilder/Handle/Pg, there's a line:

    $self->SimpleQuery("SET TIME ZONE 'GMT'");

After this line, add the line:

    $self->SimpleQuery("SET DATESTYLE 'ISO'");



On Wed, Jul 25, 2001 at 12:53:05PM +0100, Feargal Reilly wrote:
> Hi,
> I can tell you your problem - the postgres DATESTYLE variable is set to something other than ISO - at present RT only knows how to deal with this.
> To confirm this,
> % psql rt2
> rt2=> show datestyle;
> This will give you the current datestyle in use, you'll see it's probably Postgres.
> 
> Workaround:
> To change it, edit ~pgsql/.profile, set the variable PGDATESTYLE=ISO and restart postgres. This'll change the datestyle for all your dbs though.
> 
> Fix:
> I hope to get time to fix this by the end of the week, unless Jesse gets around to it first.
> 
> -Feargal.
> 
> On Tue, 24 Jul 2001 15:43:08 -0700
> "Rob" <falcon at rasterburn.com> wrote:
> 
> > Hi there.  I recently installed 2.0.3 and upon playing, I see "Not set"
> > everywhere a time and date should be.    Everything else seems to work...
> > 
> > System config:
> > 
> > Solaris 8 x86
> > Apache 1.3.20 + mod_perl 1.26
> > Perl 5.6.1
> > Postgres 7.1.2
> > testdeps passes without a problem
> > 
> > Little help?
> > 
> > Rob
> > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 
> -- 
> Feargal Reilly,
> Systems Administrator,
> The CIA.
> 



-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.
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From martin at schapendonk.org  Wed Jul 25 10:23:36 2001
From: martin at schapendonk.org (Martin Schapendonk)
Date: Wed, 25 Jul 2001 16:23:36 +0200 (CEST)
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <20010725101833.G31539@pallas.fsck.com>
Message-ID: <Pine.LNX.4.33.0107251621490.30130-100000@kubstu2.kub.nl>

On Wed, 25 Jul 2001, Jesse wrote:
# After this line, add the line:
#     $self->SimpleQuery("SET DATESTYLE 'ISO'");

Make it

$self->SimpleQuery("SET DATESTYLE TO 'ISO'");
                                  ^^

For some silly reason Postgres only accepts time zone declarations
without "TO", all other variables should be set with "TO" or "=".

Martin

-- 
  Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237
  Student Information Systems and Management at Tilburg University




From khera at kcilink.com  Wed Jul 25 10:26:14 2001
From: khera at kcilink.com (Vivek Khera)
Date: Wed, 25 Jul 2001 10:26:14 -0400
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <20010725101833.G31539@pallas.fsck.com>
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com>
	<20010725125305.08212527.feargal@thecia.ie>
	<20010725101833.G31539@pallas.fsck.com>
Message-ID: <15198.55046.334212.435016@yertle.kciLink.com>

>>>>> "j" == jesse  <jesse at fsck.com> writes:

j> I'd be curious to know if the following improves things:
j> in DBIx/SearchBuilder/Handle/Pg, there's a line:

j>     $self->SimpleQuery("SET TIME ZONE 'GMT'");

Is this why all my dates on the ticket summary show up as GMT rather
than local time (eastern time)?



From jesse at fsck.com  Wed Jul 25 10:37:31 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 25 Jul 2001 10:37:31 -0400
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <15198.55046.334212.435016@yertle.kciLink.com>; from khera@kcilink.com on Wed, Jul 25, 2001 at 10:26:14AM -0400
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com> <20010725125305.08212527.feargal@thecia.ie> <20010725101833.G31539@pallas.fsck.com> <15198.55046.334212.435016@yertle.kciLink.com>
Message-ID: <20010725103731.I31539@pallas.fsck.com>



On Wed, Jul 25, 2001 at 10:26:14AM -0400, Vivek Khera wrote:
> >>>>> "j" == jesse  <jesse at fsck.com> writes:
> 
> j> I'd be curious to know if the following improves things:
> j> in DBIx/SearchBuilder/Handle/Pg, there's a line:
> 
> j>     $self->SimpleQuery("SET TIME ZONE 'GMT'");
> 
> Is this why all my dates on the ticket summary show up as GMT rather
> than local time (eastern time)?

This is _part_ of the reason. But just changing this isn't recommended,
as other parts of RT assume that the internal date format is in GMT.
You're much better off hacking on and contributing updates to RT::Date's
display routines.   The eventual goal is to support the ability for users
to set their own timezones regardless of the system zone.


> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."
							-me



From bputney at the-bomb.com  Wed Jul 25 10:45:26 2001
From: bputney at the-bomb.com (Bill Putney)
Date: Wed, 25 Jul 2001 10:45:26 -0400 (EDT)
Subject: [rt-users] Re: Apache::DBI Problem
Message-ID: <Pine.LNX.4.21.0107251041520.1101-100000@chillywilly.waltham.inrange.spx.com>

Am I on my own on this one?  I will not be able to use RT if I can't get
past this.

Thanks.

-- 

---------- Forwarded message ----------
Date: Tue, 24 Jul 2001 11:59:48 -0400 (EDT)
From: Bill Putney <bputney at the-bomb.com>
To: rt-users at lists.fsck.com
Subject: [rt-users] Problem with RT

Hello,

I'm having a problem getting RT 2.0.4] to work on a Red Hat 7.0 system 
and perl 5.6.1.  After some trouble getting all the perl modules 
installed, httpd will finally start but I'm seeing the following error 
in my apache error log:

[Tue Jul 24 11:28:17 2001] [error] Can't locate object method "connect" via package "Apache::DBI::connect" at /usr/local/lib/perl5/site_perl/5.6.1/i686-linux/DBI.pm line 420.

Running "perl -MCPAN -e'install Apache::DBI'" tells me:

"Apache::DBI is up to date."  so I'm at a loss.  Any thoughts would be
appreciated.


Thanks.

-Bill P.


-- 


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users




From khera at kcilink.com  Wed Jul 25 10:47:48 2001
From: khera at kcilink.com (Vivek Khera)
Date: Wed, 25 Jul 2001 10:47:48 -0400
Subject: [rt-users] Re: Apache::DBI Problem
In-Reply-To: <Pine.LNX.4.21.0107251041520.1101-100000@chillywilly.waltham.inrange.spx.com>
References: <Pine.LNX.4.21.0107251041520.1101-100000@chillywilly.waltham.inrange.spx.com>
Message-ID: <15198.56340.279103.785233@yertle.kciLink.com>

>>>>> "BP" == Bill Putney <bputney at the-bomb.com> writes:

BP> Running "perl -MCPAN -e'install Apache::DBI'" tells me:

BP> "Apache::DBI is up to date."  so I'm at a loss.  Any thoughts would be
BP> appreciated.

Do you have the DBI itself installed?  Did make testdeps report
anything missing?



From danmc at chariot.net.au  Wed Jul 25 12:30:37 2001
From: danmc at chariot.net.au (Dan McLean)
Date: Thu, 26 Jul 2001 02:00:37 +0930
Subject: [rt-users] Still getting my Zero Sized Reply
Message-ID: <017701c11527$23653e30$0100a8c0@evolution>

Ok, I have everything to the point where I can call
/usr/local/rt2/bin/rtadmin 
and everything *seems* to work fine from that end now...
ie: it gives no errors, creates a log file etc etc.

However whenever I hit the web page, whether it is RT's index.html file, or a test one I created it returns a "Zero Sized Reply", same as before.
Why??
I just don't get it.. *everything* is right
Well obviously not, but it all looks pretty right as rain.
The only thing I can see that is slightly odd is that everytime I request the page the request shows up 11 times in the apache access logs..

Any clues guys? 

System Info:
Red Hat linux 7.1
RT 2.0.1
Perl 5.6.1
mod_perl 1.25
testdeps checks out fine

-Dan 

################################################
I really related to that movie "clueless"....  I love Prada too!

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From matthew.zeier at thirdcoast.net  Wed Jul 25 12:46:49 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Wed, 25 Jul 2001 09:46:49 -0700
Subject: [rt-users] Unable to create queues - mason error
Message-ID: <01aa01c11529$666f09c0$0b16160a@Desktop>

I created one queue but when trying to make the second queue, I get the
error below.  How to fix?

error in file:   /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm
  line 79:  Bizarre copy of ARRAY in aassign

context:   ...
75:  # them according to the format variables defined earlier in
76:  # this file and join them onto the $sub sub-routine string
77:  if ($hargs) {
78:  # we may trash some of the args so we take a copy
79:  @a = @DB::args; # must get local copy of args
80:  # don't print any more than $MaxArgNums
81:  if ($MaxArgNums and @a > $MaxArgNums) {
82:  # cap the length of $#a and set the last element to '...'
83:  $#a = $MaxArgNums;
...

component stack:   /Admin/Queues/Modify.html [standard]
/autohandler [standard]

code stack:   /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm:79



raw error:

error while executing /Admin/Queues/Modify.html [standard]:
Bizarre copy of ARRAY in aassign at /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm
line 79, line 51.


--
matthew zeier - "In mathematics you don't understand things.  You just
get used to them." - John von Newmann




From bputney at the-bomb.com  Wed Jul 25 13:57:43 2001
From: bputney at the-bomb.com (Bill Putney)
Date: Wed, 25 Jul 2001 13:57:43 -0400 (EDT)
Subject: [rt-users] Re: Apache::DBI Problem
In-Reply-To: <15198.56340.279103.785233@yertle.kciLink.com>
Message-ID: <Pine.LNX.4.21.0107251353220.2720-100000@chillywilly.waltham.inrange.spx.com>

Hi,

Yes, DBI is installed and 'make testdeps' reports everything as "found".
I installed the DBIx package from CVS, downgraded to mod_perl 1.2.5 and
made sure that I only have 1 version of perl.  Same problem.  Thanks,
all, for your suggestions, but I'm still stuck in the mud.




On Wed, 25 Jul 2001, Vivek Khera wrote:

> >>>>> "BP" == Bill Putney <bputney at the-bomb.com> writes:
> 
> BP> Running "perl -MCPAN -e'install Apache::DBI'" tells me:
> 
> BP> "Apache::DBI is up to date."  so I'm at a loss.  Any thoughts would be
> BP> appreciated.
> 
> Do you have the DBI itself installed?  Did make testdeps report
> anything missing?
> 

-- 






From falcon at rasterburn.com  Wed Jul 25 15:21:01 2001
From: falcon at rasterburn.com (Rob)
Date: Wed, 25 Jul 2001 12:21:01 -0700
Subject: [rt-users] RT 2.0.3 and Dates
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com> <20010725125305.08212527.feargal@thecia.ie>
Message-ID: <00f801c1153e$f11056a0$7995f7d1@sjc.nextron.com>

Right.  I tracked this down to PGDATESTYLE.  But I don't think this is a
postgres issue.  RT2 assumes that the date styles 'sql' and 'iso' are the
same, but in postgres they are not.

The fix you suggest will NOT work for as I have other applications depending
on the datasytle being 'SQL' and not ISO.

The better solution for this would be to SET DATESTYLE TO 'ISO' somewhere
within RT2 and recreate the database.  As soon as I find the right place,
I'll send in a patch.

Rob

----- Original Message -----
From: "Feargal Reilly" <feargal at thecia.ie>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, July 25, 2001 4:53 AM
Subject: Re: [rt-users] RT 2.0.3 and Dates






From matthew.zeier at thirdcoast.net  Wed Jul 25 15:45:14 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Wed, 25 Jul 2001 12:45:14 -0700
Subject: [rt-users] default password for non-priv email users
Message-ID: <042701c11542$536e0ab0$0b16160a@Desktop>

How can I generate a password for users who email requests in?  I'd like to
autorespond to their ticket with login information so they can view their
open tickets.

- mz

--
matthew zeier - "In mathematics you don't understand things.  You just
get used to them." - John von Newmann




From feargal at thecia.ie  Wed Jul 25 16:39:31 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Wed, 25 Jul 2001 21:39:31 +0100
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <00f801c1153e$f11056a0$7995f7d1@sjc.nextron.com>
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com>
	<20010725125305.08212527.feargal@thecia.ie>
	<00f801c1153e$f11056a0$7995f7d1@sjc.nextron.com>
Message-ID: <20010725213931.769ece17.feargal@thecia.ie>

On Wed, 25 Jul 2001 12:21:01 -0700
"Rob" <falcon at rasterburn.com> wrote:

> Right.  I tracked this down to PGDATESTYLE.  But I don't think this is a
> postgres issue.  RT2 assumes that the date styles 'sql' and 'iso' are the
> same, but in postgres they are not.
> 
> The fix you suggest will NOT work for as I have other applications depending
> on the datasytle being 'SQL' and not ISO.

Actually, it should work, because the datestyle is only set for that connection/session. New connections from other apps will still have your default datestyle.
 
> The better solution for this would be to SET DATESTYLE TO 'ISO' somewhere
> within RT2 and recreate the database.  As soon as I find the right place,
> I'll send in a patch.
> 
> Rob
> 
> ----- Original Message -----
> From: "Feargal Reilly" <feargal at thecia.ie>
> To: <rt-users at lists.fsck.com>
> Sent: Wednesday, July 25, 2001 4:53 AM
> Subject: Re: [rt-users] RT 2.0.3 and Dates
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From falcon at rasterburn.com  Wed Jul 25 17:40:12 2001
From: falcon at rasterburn.com (Rob)
Date: Wed, 25 Jul 2001 14:40:12 -0700
Subject: [rt-users] RT 2.0.3 and Dates
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com> <20010725125305.08212527.feargal@thecia.ie> <20010725101833.G31539@pallas.fsck.com>
Message-ID: <01fa01c11552$631dbf40$7995f7d1@sjc.nextron.com>

With $self->SimpleQuery("SET DATESTYLE TO 'ISO'"); set, it still stores the
timestamps in the DB as the default date style.  So it looks like something
else needs to be done.

As a work around, I just added some code in Date.pm to parse the 'sql' date
style.

If you have any other suggestions, I'll test 'em out.

Thanks,

Rob





From feargal at thecia.ie  Wed Jul 25 18:37:56 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Wed, 25 Jul 2001 23:37:56 +0100
Subject: [rt-users] RT 2.0.3 and Dates
In-Reply-To: <01fa01c11552$631dbf40$7995f7d1@sjc.nextron.com>
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com>
	<20010725125305.08212527.feargal@thecia.ie>
	<20010725101833.G31539@pallas.fsck.com>
	<01fa01c11552$631dbf40$7995f7d1@sjc.nextron.com>
Message-ID: <20010725233756.70bc520a.feargal@thecia.ie>

On Wed, 25 Jul 2001 14:40:12 -0700
"Rob" <falcon at rasterburn.com> wrote:

> With $self->SimpleQuery("SET DATESTYLE TO 'ISO'"); set, it still stores the
> timestamps in the DB as the default date style.  So it looks like something
> else needs to be done.

No, that's fine - it doesn't matter what datestyle you're using when the value is being stored.
I trashed this out with Jesse a while ago, and he set me straight. He seems to be quiet today, so I'll catch you up.

When you set the datestyle, you're essentially saying 'Gimme dates in the following format so I know how to parse them' - it doesn't affect the internals.

To see what I mean, look at the following sequence of commands:

feargal at ithil-es: psql rt2
rt2=>show datestyle;
NOTICE: DateStyle is SQL with European conventions

rt2=>select created from transactions where id=1;
 30/12/1999 16:38:14.00 GMT

rt2=>set datestyle to iso;
rt2=>select created from transactions where id=1;
 1999-12-30 16:38:14+00

rt2=>\! psql rt2

rt2=>show datestyle;
NOTICE: DateStyle is SQL with European conventions
rt2=>\q
rt2=>\q
feargal at ithil-es:

The datestyle only changes the format in which the data is handed to you.

Notice I started a second session, from within the first, and the datestyle was back to the default for my postgres.

> As a work around, I just added some code in Date.pm to parse the 'sql' date
> style.

That's what I'd done too, Jesse corrected me - the idea with Searchbuilder is that it'll provide a consistent way to deal with the different DBIs - mysql, postgres and Oracle.
ISO is consistent across them all, so by setting the datestyle, RT knows what format the timestamps will be in.

I guess that the two of us are the only postgres users with non-ISO datestyles as default, so it never came up before.

-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From falcon at rasterburn.com  Wed Jul 25 19:24:05 2001
From: falcon at rasterburn.com (Rob)
Date: Wed, 25 Jul 2001 16:24:05 -0700
Subject: [rt-users] RT 2.0.3 and Dates
References: <082f01c11492$08f529b0$7995f7d1@sjc.nextron.com><20010725125305.08212527.feargal@thecia.ie><20010725101833.G31539@pallas.fsck.com><01fa01c11552$631dbf40$7995f7d1@sjc.nextron.com> <20010725233756.70bc520a.feargal@thecia.ie>
Message-ID: <02f601c11560$e5c7e110$7995f7d1@sjc.nextron.com>

I see the light.  Thanks for the lesson.  :)  After replacing Date.pm with
the stock version from 2.0.4 and making the DBIx fix, it indeed solved the
problem.

A most honorable and humble thank you to you both.

Rob



----- Original Message -----
From: "Feargal Reilly" <feargal at thecia.ie>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, July 25, 2001 3:37 PM
Subject: Re: [rt-users] RT 2.0.3 and Dates






From falcon at rasterburn.com  Wed Jul 25 22:02:34 2001
From: falcon at rasterburn.com (Rob)
Date: Wed, 25 Jul 2001 19:02:34 -0700
Subject: [rt-users] Selected autoresponces/email.
Message-ID: <03e501c11577$094653e0$7995f7d1@sjc.nextron.com>

Ok, so say I want RT to handle hostmaster email.  I don't want RT to send
email to a hand full of email addresses/requestors, but I still want it to
create/manipulate tickets.  Is there a function like IsRTAddress() that I
can use for this?

I thought about just adding the email address as a user and then changing
the email address field to a local alias that goes to /dev/null, but then RT
will display the user's email address instead of the nickname or username...
thinking about it, wouldn't it make better sense to have RT use the username
instead of email address for 'Requestor(s)' during a search?  Anyway...

Any suggestions?

Rob









From feargal at thecia.ie  Wed Jul 25 22:42:04 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Thu, 26 Jul 2001 03:42:04 +0100
Subject: [rt-users] Selected autoresponces/email.
In-Reply-To: <03e501c11577$094653e0$7995f7d1@sjc.nextron.com>
References: <03e501c11577$094653e0$7995f7d1@sjc.nextron.com>
Message-ID: <20010726034204.54b52132.feargal@thecia.ie>

Have a look at rt2/etc/config.pm, under IsRTAddress.

On Wed, 25 Jul 2001 19:02:34 -0700
"Rob" <falcon at rasterburn.com> wrote:

> Ok, so say I want RT to handle hostmaster email.  I don't want RT to send
> email to a hand full of email addresses/requestors, but I still want it to
> create/manipulate tickets.  Is there a function like IsRTAddress() that I
> can use for this?
> 
> I thought about just adding the email address as a user and then changing
> the email address field to a local alias that goes to /dev/null, but then RT
> will display the user's email address instead of the nickname or username...
> thinking about it, wouldn't it make better sense to have RT use the username
> instead of email address for 'Requestor(s)' during a search?  Anyway...
> 
> Any suggestions?
> 
> Rob
> 
> 
> 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From falcon at rasterburn.com  Thu Jul 26 01:59:34 2001
From: falcon at rasterburn.com (Rob)
Date: Wed, 25 Jul 2001 22:59:34 -0700
Subject: [rt-users] Selected autoresponces/email.
References: <03e501c11577$094653e0$7995f7d1@sjc.nextron.com> <20010726034204.54b52132.feargal@thecia.ie>
Message-ID: <008501c11598$25453770$f7bd2040@smegma>

I did.  But by the comment "# IsRTAddress is used to make sure RT doesn't
add itself as a tickeet CC if the setting above is enabled." and by doing
some testing, this doesn't do what I need.

I need something to blackhole email for specific email addresses.

Say a non-human sends email to hostmaster (handled via RT), I don't want RT
to send email to that email address at all.

Rob

----- Original Message -----
From: "Feargal Reilly" <feargal at thecia.ie>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, July 25, 2001 7:42 PM
Subject: Re: [rt-users] Selected autoresponces/email.

> Have a look at rt2/etc/config.pm, under IsRTAddress.





From laus at suse.cz  Thu Jul 26 05:13:27 2001
From: laus at suse.cz (Miroslav Laus)
Date: Thu, 26 Jul 2001 11:13:27 +0200
Subject: [rt-users] Timezone issues
Message-ID: <20010726111327.B24825@suse.cz>

Hi,

I'm fighting this timezone issue:

My box is set to Europe/Prague (so CET comes in use), my MySQL server
is being started with --timezone=CET and config.pm reads $Timezone='CET'.
But after sending a mail to RT, RT says it was received 6 hours ago.
Any comments on this ?

Greets,

Miroslav Laus




From mfrick at chariot.net.au  Thu Jul 26 07:14:18 2001
From: mfrick at chariot.net.au (Matthew Frick)
Date: Thu, 26 Jul 2001 20:44:18 +0930
Subject: [rt-users] RT 1.7 webpage problem
Message-ID: <014a01c115c4$1d29da60$4258190a@adlw2k07>

I have added the following to the httpd.conf file

Alias /webrt/ "/usr/local/rt/lib/images/"
ScriptAlias /rt/ "/usr/local/rt/bin/cgi/"

from this you can see I have installed rt to /usr/local/
and this is all that the doc's I have mention need changing. 
but with this the webpages are not being displayed instead I am getting an internal server error returned(error 500 Internal Server Error) even though when the actual scripts are run manually they do return the correct webpage (which I can cut and paste into a html file and it is the webRT page)

any ideas or clues would be appreciated.

btw. apache is returning all other webpages correctly. Apache doesn't write anything to the error log, but does write that it was error 500 to the access log

System Details:

RedHat 7.1
Apache 1.3.20
mysql 3.23.39
RT 1.7


Matthew Frick.

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From jesse at fsck.com  Thu Jul 26 08:18:52 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 26 Jul 2001 08:18:52 -0400
Subject: [rt-users] Timezone issues
In-Reply-To: <20010726111327.B24825@suse.cz>; from laus@suse.cz on Thu, Jul 26, 2001 at 11:13:27AM +0200
References: <20010726111327.B24825@suse.cz>
Message-ID: <20010726081852.Z17861@pallas.fsck.com>

ugh. last I prodded at mysql, its timezone support was almost nil.
are there ways of accessing or modifying the server's concept of the timezone from within a session?


On Thu, Jul 26, 2001 at 11:13:27AM +0200, Miroslav Laus wrote:
> Hi,
> 
> I'm fighting this timezone issue:
> 
> My box is set to Europe/Prague (so CET comes in use), my MySQL server
> is being started with --timezone=CET and config.pm reads $Timezone='CET'.
> But after sending a mail to RT, RT says it was received 6 hours ago.
> Any comments on this ?
> 
> Greets,
> 
> Miroslav Laus
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From andreas.kruthoff at softwired-inc.com  Thu Jul 26 09:07:24 2001
From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff)
Date: Thu, 26 Jul 2001 15:07:24 +0200
Subject: [rt-users] Unable to create queues - mason error
References: <01aa01c11529$666f09c0$0b16160a@Desktop>
Message-ID: <3B60160C.4000002@softwired-inc.com>

Hi

I see exactly the same error when I try to create a new queue after I 
have created some users.

My setup is SuSE 7.2, all needed software was installed from CD, the 
RT2.0.4 was installed (straight-forward!) as described in the README.

Any help is welcome!

-andreas

matthew zeier wrote:

> I created one queue but when trying to make the second queue, I get the
> error below.  How to fix?
> 
> error in file:   /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm
>   line 79:  Bizarre copy of ARRAY in aassign
> 
> context:   ...
> 75:  # them according to the format variables defined earlier in
> 76:  # this file and join them onto the $sub sub-routine string
> 77:  if ($hargs) {
> 78:  # we may trash some of the args so we take a copy
> 79:  @a = @DB::args; # must get local copy of args
> 80:  # don't print any more than $MaxArgNums
> 81:  if ($MaxArgNums and @a > $MaxArgNums) {
> 82:  # cap the length of $#a and set the last element to '...'
> 83:  $#a = $MaxArgNums;
> ...
> 
> component stack:   /Admin/Queues/Modify.html [standard]
> /autohandler [standard]
> 
> code stack:   /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm:79
> 
> 
> 
> raw error:
> 
> error while executing /Admin/Queues/Modify.html [standard]:
> Bizarre copy of ARRAY in aassign at /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm
> line 79, line 51.
> 
> 
> --
> matthew zeier - "In mathematics you don't understand things.  You just
> get used to them." - John von Newmann
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users




From andreas.kruthoff at softwired-inc.com  Thu Jul 26 10:30:52 2001
From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff)
Date: Thu, 26 Jul 2001 16:30:52 +0200
Subject: [rt-users] typo in README
Message-ID: <3B60299C.1020705@softwired-inc.com>

Hi Jesse

I found a small typo in the README:
0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec 
rm {}\;

should be
0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec 
rm {} \;

At least, my linux bash needs the space in front of the "\;"


On SuSE, I prefer to wipe (or nuke, as you say) files like this:

A more secure way to remove the session files is to use the built-in 
"securely-remove-tmp-files-mechanism". In /etc/rc.config set 
MAX_DAYS_IN_TMP="30" and set TMP_DIRS_TO_CLEAR="/tmp /var/tmp 
/path/to/rt2/WebRT/sessiondata".


Anyway, RT is great!!

-andreas





From skritz01 at emerald.tufts.edu  Thu Jul 26 11:34:28 2001
From: skritz01 at emerald.tufts.edu (Sheeri Kritzer)
Date: Thu, 26 Jul 2001 11:34:28 -0400 (EDT)
Subject: [rt-users] Calendaring functions?
In-Reply-To: <20010725213931.769ece17.feargal@thecia.ie>
Message-ID: <Pine.OSF.4.32.0107261132500.30548-100000@emerald.tufts.edu>

Does RT2 have calendaring functions?  i.e., we have licenses set to
expire, and my boss wants to know if we can use RT to either graphically
display that or remind us somehow that they're coming due to be renewed.

Another way to phrase the question is, how much would it cost us to get
that functionality?  :)


Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu




From matthew.zeier at thirdcoast.net  Thu Jul 26 11:38:09 2001
From: matthew.zeier at thirdcoast.net (matthew zeier)
Date: Thu, 26 Jul 2001 08:38:09 -0700
Subject: [rt-users] Unable to create queues - mason error
References: <01aa01c11529$666f09c0$0b16160a@Desktop> <3B60160C.4000002@softwired-inc.com>
Message-ID: <078401c115e8$f936f910$0b16160a@Desktop>

I found that the problem goes away and comes back.  Hours later I went back
and make five more queues before getting that error.  A while later I went
back and added the rest (more than five more).  *shrug*

----- Original Message -----
From: "Andreas Kruthoff" <andreas.kruthoff at softwired-inc.com>
To: <rt-users at lists.fsck.com>
Sent: Thursday, July 26, 2001 6:07 AM
Subject: Re: [rt-users] Unable to create queues - mason error


> Hi
>
> I see exactly the same error when I try to create a new queue after I
> have created some users.
>
> My setup is SuSE 7.2, all needed software was installed from CD, the
> RT2.0.4 was installed (straight-forward!) as described in the README.
>
> Any help is welcome!
>
> -andreas
>
> matthew zeier wrote:
>
> > I created one queue but when trying to make the second queue, I get the
> > error below.  How to fix?
> >
> > error in file:   /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm
> >   line 79:  Bizarre copy of ARRAY in aassign
> >
> > context:   ...
> > 75:  # them according to the format variables defined earlier in
> > 76:  # this file and join them onto the $sub sub-routine string
> > 77:  if ($hargs) {
> > 78:  # we may trash some of the args so we take a copy
> > 79:  @a = @DB::args; # must get local copy of args
> > 80:  # don't print any more than $MaxArgNums
> > 81:  if ($MaxArgNums and @a > $MaxArgNums) {
> > 82:  # cap the length of $#a and set the last element to '...'
> > 83:  $#a = $MaxArgNums;
> > ...
> >
> > component stack:   /Admin/Queues/Modify.html [standard]
> > /autohandler [standard]
> >
> > code stack:   /usr/local/lib/perl5/5.6.0/Carp/Heavy.pm:79
> >
> >
> >
> > raw error:
> >
> > error while executing /Admin/Queues/Modify.html [standard]:
> > Bizarre copy of ARRAY in aassign at
/usr/local/lib/perl5/5.6.0/Carp/Heavy.pm
> > line 79, line 51.
> >
> >
> > --
> > matthew zeier - "In mathematics you don't understand things.  You just
> > get used to them." - John von Newmann
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From terry at tdce.com.au  Thu Jul 26 12:09:18 2001
From: terry at tdce.com.au (Terence)
Date: Fri, 27 Jul 2001 02:09:18 +1000 (EST)
Subject: [rt-users] RT running problem
In-Reply-To: <5.1.0.14.0.20010725030033.02cda220@pop3.cafe.tg>
Message-ID: <Pine.LNX.4.10.10107270208520.3104-100000@camelot.tdce.com.au>

> Mysql->connect(database=rt;host=localhost) failed: Can't connect to local 
> MySQL server through socket '/var/lib/mysql/mysql.sock' (111) at 
> /usr/local/rt/lib/rt/database.pm line 24

the socket may be in /tmp instead, often is...

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+





From terry at tdce.com.au  Thu Jul 26 12:10:12 2001
From: terry at tdce.com.au (Terence)
Date: Fri, 27 Jul 2001 02:10:12 +1000 (EST)
Subject: [rt-users] setting up email gateway
In-Reply-To: <003801c11494$9dad4c20$0b16160a@Desktop>
Message-ID: <Pine.LNX.4.10.10107270209320.3104-100000@camelot.tdce.com.au>

> I'm not sure how to resolve this error when sending email:
> No permission to create tickets in the queue 'general'.

you may need to add permission to "Everyone" to create tickets on that
queue...

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+





From terry at tdce.com.au  Thu Jul 26 12:31:01 2001
From: terry at tdce.com.au (Terence)
Date: Fri, 27 Jul 2001 02:31:01 +1000 (EST)
Subject: [rt-users] Need sendmail help...
Message-ID: <Pine.LNX.4.10.10107270229430.3104-100000@camelot.tdce.com.au>

I keep seeing...

Jul 27 02:29:25 camelot sendmail[6156]: f6QGTPx06156: from=nobody,
size=1095, class=-60, nrcpts=1, msgid=<rt-371-1478.12.6572325048802 at TDCE>,
relay=nobody at localhost

Jul 27 02:29:25 camelot sendmail[6156]: f6QGTPx06156: f6QGTP006156: DSN:
'AdminCc of TDCE Ticket #371':;... List:; syntax illegal for recipient
addresses

Jul 27 02:29:25 camelot sendmail[6156]: f6QGTP006156: to=terry,
delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30100, dsn=2.0.0,
stat=Sent

How does RT generate this DSN?

[linux, v2.0.4 of RT.]

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+





From nathan.olla at newisys.com  Thu Jul 26 13:05:08 2001
From: nathan.olla at newisys.com (Nathan Olla)
Date: Thu, 26 Jul 2001 12:05:08 -0500
Subject: [rt-users] Need Help: RT can't write to sessiondir
In-Reply-To: <Pine.LNX.4.10.10107270229430.3104-100000@camelot.tdce.com.au>
References: <Pine.LNX.4.10.10107270229430.3104-100000@camelot.tdce.com.au>
Message-ID: <01072612050802.16997@natewks1>

Hello All,

I'm trying to get RT2 up for an evaluation at our company.
I've got it running on Red Hat 7.1, with postgresql 7.1.2 and RH supplied 
apache and mod_perl

Everything seems to be in order, and the apache user should be able to write 
to the /opt/rt2/WebRT/sessiondata directory.

Anyone seen this? What am I missing?

[Thu Jul 26 12:52:27 2001] [error] RT Couldn't write to session directory 
'/opt/rt2/WebRT/sessiondata'. Check that this directory's permissions are 
correct. at /opt/rt2/bin/webmux.pl line 143.




From nathan.olla at newisys.com  Thu Jul 26 13:13:54 2001
From: nathan.olla at newisys.com (Nathan Olla)
Date: Thu, 26 Jul 2001 12:13:54 -0500
Subject: [rt-users] Need Help: RT can't write to sessiondir
Message-ID: <3A494DE356A49A40B37442E1E0D9F3B50A3CED@ptah.ad.newisys.com>

Here it is:

/opt is root:root 755 
/opt/rt2 is apache:rt 755
/opt/rt2/WebRT is apache:rt 755
/opt/rt2/WebRT/sessiondata is apache:rt 755

Note that I've chmod -R 777 /opt and chown -R apache:rt /opt and kicked
the httpd server...still no luck...
Obviously, I'd like to tighten security, but I just need it running to
see how it looks at the moment.

Thanks!



-----Original Message-----
From: matthew zeier [mailto:matthew.zeier at thirdcoast.net]
Sent: Thursday, July 26, 2001 12:06 PM
To: Nathan Olla
Subject: Re: [rt-users] Need Help: RT can't write to sessiondir


Probably dumb to ask but what do the directory permissions look like for
/opt, /opt/rt2, /opt/rt2/WebRT and /opt/rt2/WebRT/sessiondata ?

- mz

----- Original Message -----
From: "Nathan Olla" <nathan.olla at newisys.com>
To: <rt-users at fsck.com>
Sent: Thursday, July 26, 2001 10:05 AM
Subject: [rt-users] Need Help: RT can't write to sessiondir


> Hello All,
>
> I'm trying to get RT2 up for an evaluation at our company.
> I've got it running on Red Hat 7.1, with postgresql 7.1.2 and RH
supplied
> apache and mod_perl
>
> Everything seems to be in order, and the apache user should be able to
write
> to the /opt/rt2/WebRT/sessiondata directory.
>
> Anyone seen this? What am I missing?
>
> [Thu Jul 26 12:52:27 2001] [error] RT Couldn't write to session
directory
> '/opt/rt2/WebRT/sessiondata'. Check that this directory's permissions
are
> correct. at /opt/rt2/bin/webmux.pl line 143.
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

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From Torsten.Fellhauer at ixpoint.de  Thu Jul 26 13:28:32 2001
From: Torsten.Fellhauer at ixpoint.de (Torsten Fellhauer)
Date: Thu, 26 Jul 2001 19:28:32 +0200
Subject: [rt-users] RT without virtual host configuration
Message-ID: <3B605340.10B676A8@ixpoint.de>

Hi,

is it possible to use RT without using a virtual host configuration
within Apache as described in the manual???

I would prefer an old-fashioned configuration as we have used with RT
1.0.7...

Torsten




From terry at tdce.com.au  Thu Jul 26 13:46:37 2001
From: terry at tdce.com.au (Terence)
Date: Fri, 27 Jul 2001 03:46:37 +1000 (EST)
Subject: [rt-users] Need sendmail help...
In-Reply-To: <Pine.LNX.4.10.10107270229430.3104-100000@camelot.tdce.com.au>
Message-ID: <Pine.LNX.4.10.10107270344080.7225-100000@camelot.tdce.com.au>

> Jul 27 02:29:25 camelot sendmail[6156]: f6QGTPx06156: f6QGTP006156: DSN:
> 'AdminCc of TDCE Ticket #371':;... List:; syntax illegal for recipient
> addresses

And sendmail returns the email unsent:

Return-Path: <daemon>
Received: (from daemon at localhost)
        by camelot.tdce.com.au (8.11.1/8.11.1) id f6QHgQI07210;
        Fri, 27 Jul 2001 03:42:26 +1000
Date: Fri, 27 Jul 2001 03:42:26 +1000
Message-Id: <rt-374-1522.13.6899299591728 at TDCE>
From: "Operations" via RT <helpdesk at tdce.com.au>
RT-Ticket: TDCE #374
X-Mailer: Perl5 Mail::Internet v1.33
Reply-To: helpdesk at tdce.com.au
RT-Originator: [WITHHELD]
Content-Disposition: inline
Content-Type: text/plain
Subject: [TDCE #374] Women programmme
In-Reply-To: <rt-374 at TDCE>
Managed-BY: Request Tracker 2.0.4 (http://www.fsck.com/projects/rt)
Precedence: bulk
MIME-Version: 1.0
Content-Transfer-Encoding: binary
To: "'AdminCc of TDCE Ticket #374'":;
Sender: daemon <daemon at tdce.com.au>



---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+





From skritz01 at emerald.tufts.edu  Thu Jul 26 14:12:30 2001
From: skritz01 at emerald.tufts.edu (Sheeri Kritzer)
Date: Thu, 26 Jul 2001 14:12:30 -0400 (EDT)
Subject: [rt-users] Mason error?
In-Reply-To: <20010725011225.A31539@pallas.fsck.com>
Message-ID: <Pine.OSF.4.32.0107261410350.30548-100000@emerald.tufts.edu>

Hey there,

trying to install RT2 (what else is new?  ;)

apache, mysql, mod_perl all installed and happy.  Apache ran happily
before I placed the following in httpd.conf:

<VirtualHost 130.64.1.156>
DocumentRoot /opt/rt/WebRT/html
ServerName acid.usg.tufts.edu
PerlModule Apache::DBI
PerlRequire /opt/rt/bin/webmux.pl
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
</VirtualHost>

now when I try to start apache, I get:

perl_tie_hash: Can't locate object method "TIEHASH" via package
"Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
/usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365.
[Thu Jul 26 14:12:07 2001] [error] Can't locate object method "get" via
package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
/usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365.
Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
Compilation failed in require at (eval 4) line 1.

Syntax error on line 956 of /usr/local/apache/conf/httpd.conf:
Can't locate object method "get" via package "Apache::Table" (perhaps you
forgot to load "Apache::Table"?) at
/usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 365.
Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
Compilation failed in require at (eval 4) line 1.

/usr/local/apache/bin/apachectl start: httpd could not be started


any suggestions?  I tried reinstalling the module containing
Apache::Table, but no dice.

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu




From nathan.olla at newisys.com  Thu Jul 26 14:54:31 2001
From: nathan.olla at newisys.com (Nathan Olla)
Date: Thu, 26 Jul 2001 13:54:31 -0500
Subject: [rt-users] More Notes:  Need Help: RT can't write to sessiondir
Message-ID: <3A494DE356A49A40B37442E1E0D9F3B50A3CEE@ptah.ad.newisys.com>

Here's more information, things I've tried since exchanging some emails
with some very helpful people on the list:

Apache is actually running as apache..but even more disturbing...I set
this:
MasonSessionDir = "/tmp";
and still no go.

I get:

[Thu Jul 26 13:46:48 2001] [error] RT Couldn't write to session
directory '/tmp'. Check that this directory's permissions are correct.
at /opt/rt2/bin/webmux.pl line 143.

I then set apache to run as apache:rt, set it back to the
/opt/rt2/WebRT/sessiondir and it still breaks.
Tried chmod -R /opt/rt2 to 777, 775, 700 and still not go.

The relevant code bit is this mysterious (to me) block or perl:

 my %cookies = Apache::Cookie::parse($r->header_in('Cookie'));

    eval {
        tie %HTML::Mason::Commands::session, 'Apache::Session::File',
          ( $cookies{'AF_SID'} ? $cookies{'AF_SID'}->value() : undef ),
            { Directory => $RT::MasonSessionDir,
              LockDirectory => $RT::MasonSessionDir,
            }   ;
    };
    if ( $@ ) {
        # If the session is invalid, create a new session.
        if ( $@ =~ m#^Object does not exist in the data store# ) {
             tie %HTML::Mason::Commands::session,
'Apache::Session::File', undef,
             { Directory => $RT::MasonSessionDir,
               LockDirectory => $RT::MasonSessionDir,
             };
             undef $cookies{'AF_SID'};
        }
          else {
             die "RT Couldn't write to session directory
'$RT::MasonSessionDir'. Che
ck that this directory's permissions are correct.";
          }
    }


I am beginning to suspect that this isn't really a permissions issue at
all.

????

Baffled,

nathan olla
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From pdh at lineo.com  Thu Jul 26 17:44:01 2001
From: pdh at lineo.com (Phil Homewood)
Date: Fri, 27 Jul 2001 07:44:01 +1000
Subject: [rt-users] Need sendmail help...
In-Reply-To: <Pine.LNX.4.10.10107270229430.3104-100000@camelot.tdce.com.au>; from terry@tdce.com.au on Fri, Jul 27, 2001 at 02:31:01AM +1000
References: <Pine.LNX.4.10.10107270229430.3104-100000@camelot.tdce.com.au>
Message-ID: <20010727074401.N4050@bofh.internal.moreton.com.au>

Terence wrote:
> Jul 27 02:29:25 camelot sendmail[6156]: f6QGTPx06156: f6QGTP006156: DSN:
> 'AdminCc of TDCE Ticket #371':;... List:; syntax illegal for recipient
> addresses

config.pm:

# RT can optionally set a "Friendly" 'To:' header when sending messages to
# Ccs or AdminCcs (rather than having a blank 'To:' header.
# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
# If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
# you _must_ disable this option.

$UseFriendlyToLine = 1;





From feargal at thecia.ie  Thu Jul 26 19:52:58 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 00:52:58 +0100
Subject: [rt-users] More Notes:  Need Help: RT can't write to sessiondir
In-Reply-To: <3A494DE356A49A40B37442E1E0D9F3B50A3CEE@ptah.ad.newisys.com>
References: <3A494DE356A49A40B37442E1E0D9F3B50A3CEE@ptah.ad.newisys.com>
Message-ID: <20010727005258.26e9dc1d.feargal@thecia.ie>

On Thu, 26 Jul 2001 13:54:31 -0500
"Nathan Olla" <nathan.olla at newisys.com> wrote:

When you installed it, what where the values for WEB_USER and WEB_GROUP in Makefile? Check that they are the same as the values for User and Group in your mod_perl httpd.conf
AFAIK, the sessiondata should be owned by WEB_USER:WEB_GROUP, I doubt rt is the group that apache runs as.
If they were wrong, change the values, and run 'make fixperms' that should solve it.

If not, *possibly* it's some malformed cookie or something - try from different browser & machine. (That's a uninformed, wildly speculative, shot in the dark)

Also, have you tried reinstalling mason? Check that the version you have isn't a bleeding edge release or something.

-Feargal.

> Here's more information, things I've tried since exchanging some emails
> with some very helpful people on the list:
> 
> Apache is actually running as apache..but even more disturbing...I set
> this:
> MasonSessionDir = "/tmp";
> and still no go.
> 
> I get:
> 
> [Thu Jul 26 13:46:48 2001] [error] RT Couldn't write to session
> directory '/tmp'. Check that this directory's permissions are correct.
> at /opt/rt2/bin/webmux.pl line 143.
> 
> I then set apache to run as apache:rt, set it back to the
> /opt/rt2/WebRT/sessiondir and it still breaks.
> Tried chmod -R /opt/rt2 to 777, 775, 700 and still not go.
> 
> The relevant code bit is this mysterious (to me) block or perl:
> 
>  my %cookies = Apache::Cookie::parse($r->header_in('Cookie'));
> 
>     eval {
>         tie %HTML::Mason::Commands::session, 'Apache::Session::File',
>           ( $cookies{'AF_SID'} ? $cookies{'AF_SID'}->value() : undef ),
>             { Directory => $RT::MasonSessionDir,
>               LockDirectory => $RT::MasonSessionDir,
>             }   ;
>     };
>     if ( $@ ) {
>         # If the session is invalid, create a new session.
>         if ( $@ =~ m#^Object does not exist in the data store# ) {
>              tie %HTML::Mason::Commands::session,
> 'Apache::Session::File', undef,
>              { Directory => $RT::MasonSessionDir,
>                LockDirectory => $RT::MasonSessionDir,
>              };
>              undef $cookies{'AF_SID'};
>         }
>           else {
>              die "RT Couldn't write to session directory
> '$RT::MasonSessionDir'. Che
> ck that this directory's permissions are correct.";
>           }
>     }
> 
> 
> I am beginning to suspect that this isn't really a permissions issue at
> all.
> 
> ????
> 
> Baffled,
> 
> nathan olla
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From dhammond at chariot.net.au  Thu Jul 26 22:13:40 2001
From: dhammond at chariot.net.au (David Hammond)
Date: Fri, 27 Jul 2001 11:43:40 +0930
Subject: [rt-users] RT 1.7 webpage problem
References: <014a01c115c4$1d29da60$4258190a@adlw2k07>
Message-ID: <01b401c11641$c1ceb7c0$3f58190a@adlw2k01>

Hi there Matthew,
I am also having the same problems as you are, and I am running the same software...if anybody can help you would be knocking off 2 birds with one stone.

Thanks in advance!
David
  ----- Original Message ----- 
  From: Matthew Frick 
  To: rt-users at lists.fsck.com 
  Sent: Thursday, July 26, 2001 8:44 PM
  Subject: [rt-users] RT 1.7 webpage problem


  I have added the following to the httpd.conf file
   
  Alias /webrt/ "/usr/local/rt/lib/images/"
  ScriptAlias /rt/ "/usr/local/rt/bin/cgi/"
   
  from this you can see I have installed rt to /usr/local/
  and this is all that the doc's I have mention need changing. 
  but with this the webpages are not being displayed instead I am getting an internal server error returned(error 500 Internal Server Error) even though when the actual scripts are run manually they do return the correct webpage (which I can cut and paste into a html file and it is the webRT page)
   
  any ideas or clues would be appreciated.
   
  btw. apache is returning all other webpages correctly. Apache doesn't write anything to the error log, but does write that it was error 500 to the access log
   
  System Details:
   
  RedHat 7.1
  Apache 1.3.20
  mysql 3.23.39
  RT 1.7
   
   
  Matthew Frick.
   
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From terry at tdce.com.au  Thu Jul 26 22:33:19 2001
From: terry at tdce.com.au (Terence)
Date: Fri, 27 Jul 2001 12:33:19 +1000 (EST)
Subject: [rt-users] Need sendmail help...
In-Reply-To: <20010727074401.N4050@bofh.internal.moreton.com.au>
Message-ID: <Pine.LNX.4.10.10107271232590.11500-100000@camelot.tdce.com.au>

> # RT can optionally set a "Friendly" 'To:' header when sending messages to
> # Ccs or AdminCcs (rather than having a blank 'To:' header.
> # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
> # If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
> # you _must_ disable this option.
> 
> $UseFriendlyToLine = 1;

I have:

$UseFriendlyToLine = undef;

---
Terence C. Giufre-Sweetser

+---------------------------------+--------------------------+
| TereDonn Telecommunications Ltd |  Phone +61-[0]7-32369366 |   
| 1/128 Bowen St, SPRING HILL     |    FAX +61-[0]7-32369930 |
| PO BOX 1054, SPRING HILL 4004   | Mobile +61-[0]414-663053 |
|          Queensland Australia   |  http://www.tdce.com.au  |
+---------------------------------+--------------------------+





From snolan at virl.bc.ca  Thu Jul 26 16:38:37 2001
From: snolan at virl.bc.ca (Steve Nolan)
Date: Thu, 26 Jul 2001 13:38:37 -0700
Subject: [rt-users] Notify AdminCCs if not new ticket?
Message-ID: <sb601d6d.080@mail.virl.bc.ca>

Hi, all.

Sorry if this is a blindingly obvious question, but I've been pouring through the Actions for a little while now, and it's eluding me.  This is with RT2, 2.0.2test3.

With a Scrip:
OnCreate NotifyAdminCcs with template Correspondence  

Is it possible to restrict the delivery of mail to the AdminCCs if the ticket has been created through the WebUI with an initial status of "open" rather than new?  Without creating an entirely new action?

We have techs who add items to the same queue that email ticket requests come into, and it's causing quite the little mail flurry ..

Anyways .. Before reinventing the rhombus, I thought I'd ask. :-) Thanks!
 -Steve.

Steve Nolan
Vancouver Island Regional Library
Systems Support Services






From feargal at thecia.ie  Thu Jul 26 23:55:38 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 04:55:38 +0100
Subject: [rt-users] More Notes:  Need Help: RT can't write to sessiondir
In-Reply-To: <3A494DE356A49A40B37442E1E0D9F3B50AC2AA@ptah.ad.newisys.com>
References: <3A494DE356A49A40B37442E1E0D9F3B50AC2AA@ptah.ad.newisys.com>
Message-ID: <20010727045538.2ace6c5d.feargal@thecia.ie>

On Thu, 26 Jul 2001 20:12:06 -0500
"Nathan Olla" <nathan.olla at newisys.com> wrote:

> The actual error that the eval is returning is this:
> 
> [error] ERROR IS : Permission denied at
> /usr/lib/perl5/site_perl/5.6.0/Apache/Session/SysVSemaphoreLocker.pm
> line 63.
>         (in cleanup) Permission denied at
> /usr/lib/perl5/site_perl/5.6.0/Apache/Session/SysVSemaphoreLocker.pm
> line 63.

> webmux.pl reports: RT Couldn't write to session directory
> '/opt/rt2/WebRT/sessiondata'. Check that this directory's permissions
> are correct. at /opt/rt2/bin/webmux.pl line 144.
> 

Hmm... it may be probs with your semaphores, but I'm a FreeBSD head, you'll need a Red Hat person to help methinks...

ipcs -bS may list the number of semaphores allowed by your kernel
ipcs -s may list what's in use, check that there isn't a huge NSEM value.
If there is, and appears to be from a dead process, ipcrm can be use to remove it. Read the man pages for both on your system, usage may be different.

And check you're not out of diskspace.

What's SysVSemaphoreLocker.pm doing at line 63?
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From feargal at thecia.ie  Fri Jul 27 00:04:50 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 05:04:50 +0100
Subject: [rt-users] Notify AdminCCs if not new ticket?
In-Reply-To: <sb601d6d.080@mail.virl.bc.ca>
References: <sb601d6d.080@mail.virl.bc.ca>
Message-ID: <20010727050450.73f3f0c8.feargal@thecia.ie>

In rt2/lib/RT/Notify.pm, at the part where it says checks for AdminCC, wrap the push bits with

unless ({$self->TicketObj->Status} eq 'open') {

}

Let me know if it works.

-Feargal.

On Thu, 26 Jul 2001 13:38:37 -0700
"Steve Nolan" <snolan at virl.bc.ca> wrote:

> Hi, all.
> 
> Sorry if this is a blindingly obvious question, but I've been pouring through the Actions for a little while now, and it's eluding me.  This is with RT2, 2.0.2test3.
> 
> With a Scrip:
> OnCreate NotifyAdminCcs with template Correspondence  
> 
> Is it possible to restrict the delivery of mail to the AdminCCs if the ticket has been created through the WebUI with an initial status of "open" rather than new?  Without creating an entirely new action?
> 
> We have techs who add items to the same queue that email ticket requests come into, and it's causing quite the little mail flurry ..
> 
> Anyways .. Before reinventing the rhombus, I thought I'd ask. :-) Thanks!
>  -Steve.
> 
> Steve Nolan
> Vancouver Island Regional Library
> Systems Support Services
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From jesse at fsck.com  Fri Jul 27 01:06:54 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 27 Jul 2001 01:06:54 -0400
Subject: [rt-users] typo in README
In-Reply-To: <3B60299C.1020705@softwired-inc.com>; from andreas.kruthoff@softwired-inc.com on Thu, Jul 26, 2001 at 04:30:52PM +0200
References: <3B60299C.1020705@softwired-inc.com>
Message-ID: <20010727010654.I17861@pallas.fsck.com>

Sorry bout that. should be fixed in 2.0.5


On Thu, Jul 26, 2001 at 04:30:52PM +0200, Andreas Kruthoff wrote:
> Hi Jesse
> 
> I found a small typo in the README:
> 0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec 
> rm {}\;
> 
> should be
> 0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec 
> rm {} \;
> 
> At least, my linux bash needs the space in front of the "\;"
> 
> 
> On SuSE, I prefer to wipe (or nuke, as you say) files like this:
> 
> A more secure way to remove the session files is to use the built-in 
> "securely-remove-tmp-files-mechanism". In /etc/rc.config set 
> MAX_DAYS_IN_TMP="30" and set TMP_DIRS_TO_CLEAR="/tmp /var/tmp 
> /path/to/rt2/WebRT/sessiondata".
> 
> 
> Anyway, RT is great!!
> 
> -andreas
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From jesse at fsck.com  Fri Jul 27 02:14:00 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 27 Jul 2001 02:14:00 -0400
Subject: [rt-users] Calendaring functions?
In-Reply-To: <Pine.OSF.4.32.0107261132500.30548-100000@emerald.tufts.edu>; from skritz01@emerald.tufts.edu on Thu, Jul 26, 2001 at 11:34:28AM -0400
References: <20010725213931.769ece17.feargal@thecia.ie> <Pine.OSF.4.32.0107261132500.30548-100000@emerald.tufts.edu>
Message-ID: <20010727021400.R17861@pallas.fsck.com>



On Thu, Jul 26, 2001 at 11:34:28AM -0400, Sheeri Kritzer wrote:
> Does RT2 have calendaring functions?  i.e., we have licenses set to
> expire, and my boss wants to know if we can use RT to either graphically
> display that or remind us somehow that they're coming due to be renewed.

Well, what I'd recommend with exisitng code is to create tickets 
for "Renew license" and set the apropriate due dates.

If you want a real asset manager that could handle these things properly,
we should probably talk off-list

        -j


> Sheeri Kritzer
> Systems Administrator
> University Systems Group
> Tufts University
> 617-627-3925
> skritz01 at emerald.tufts.edu
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From hwagener at fcb-wilkens.com  Fri Jul 27 04:02:59 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Fri, 27 Jul 2001 10:02:59 +0200
Subject: [rt-users] Timezone
References: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au> <995967846.8809.12.camel@brockrigg.onyx.net>
Message-ID: <3B612033.8843E704@fcb-wilkens.com>

Simon Woodward wrote:
> 
> Hi All,
> 
> Anyone else have timezone issues ? I've set the Timezone to be
> Europe/London, the same as the unix box it runs on, the unix box gives
> the right time, but RT seems to be working in GMT and is 1 hour behind.
> 
> Ive just upgraded to 2.0.2, but helpdesk have just told me it was like
> that before I upgraded too ...
> 
> Any ideas ?
> 

Did You restart the web service after changing timezone info in config.pm ?

H.

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From ole.schelde at a-aarhus.dk  Fri Jul 27 04:10:49 2001
From: ole.schelde at a-aarhus.dk (Ole Schelde)
Date: Fri, 27 Jul 2001 10:10:49 +0200
Subject: SV: [rt-users] Mason error?
Message-ID: <266067B5D256C8418E9ECBC14B1D5DF50C121C@uranus.arkitektskolen.aaa>

Hi Sheeri

Have you found a solution for your problem?

I'm getting the same error, when I try to start Apache.

Ole Schelde
Aarhus School of Architecture

-----Oprindelig meddelelse-----
Fra: Sheeri Kritzer [mailto:skritz01 at emerald.tufts.edu]
Sendt: 26. juli 2001 20:13
Til: rt-users at fsck.com
Emne: [rt-users] Mason error?


Hey there,

trying to install RT2 (what else is new?  ;)

apache, mysql, mod_perl all installed and happy.  Apache ran happily
before I placed the following in httpd.conf:

<VirtualHost 130.64.1.156>
DocumentRoot /opt/rt/WebRT/html
ServerName acid.usg.tufts.edu
PerlModule Apache::DBI
PerlRequire /opt/rt/bin/webmux.pl
<Location />
SetHandler perl-script
PerlHandler RT::Mason
</Location>
</VirtualHost>

now when I try to start apache, I get:

perl_tie_hash: Can't locate object method "TIEHASH" via package
"Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
/usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
365.
[Thu Jul 26 14:12:07 2001] [error] Can't locate object method "get" via
package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
/usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
365.
Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
Compilation failed in require at (eval 4) line 1.

Syntax error on line 956 of /usr/local/apache/conf/httpd.conf:
Can't locate object method "get" via package "Apache::Table" (perhaps
you
forgot to load "Apache::Table"?) at
/usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
365.
Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
Compilation failed in require at (eval 4) line 1.

/usr/local/apache/bin/apachectl start: httpd could not be started


any suggestions?  I tried reinstalling the module containing
Apache::Table, but no dice.

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu


_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users



From simon at onyx.net  Fri Jul 27 04:14:01 2001
From: simon at onyx.net (Simon Woodward)
Date: 27 Jul 2001 09:14:01 +0100
Subject: [rt-users] Timezone
In-Reply-To: <3B612033.8843E704@fcb-wilkens.com>
References: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au>
	<995967846.8809.12.camel@brockrigg.onyx.net> 
	<3B612033.8843E704@fcb-wilkens.com>
Message-ID: <996221642.27113.0.camel@brockrigg.onyx.net>

> Did You restart the web service after changing timezone info in config.pm ?

Sure did :-)

Simon.





From feargal at thecia.ie  Fri Jul 27 05:18:39 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 10:18:39 +0100
Subject: [rt-users] Timezone
In-Reply-To: <996221642.27113.0.camel@brockrigg.onyx.net>
References: <000101c11408$84a9d0e0$680ba8c0@pc.unico.com.au>
	<995967846.8809.12.camel@brockrigg.onyx.net>
	<3B612033.8843E704@fcb-wilkens.com>
	<996221642.27113.0.camel@brockrigg.onyx.net>
Message-ID: <20010727101839.4e2e88b4.feargal@thecia.ie>

May be silly question,
but if you type 'date' at 11am localtime, what does it give you?
And does it say it's in GMT or BST(BDST?).

I had this problem, in Europe/Dublin, but discovered that another idiot had set the time to our localtime, although the clock is in GMT.

-Feargal.

On 27 Jul 2001 09:14:01 +0100
Simon Woodward <simon at onyx.net> wrote:

> > Did You restart the web service after changing timezone info in config.pm ?
> 
> Sure did :-)
> 
> Simon.
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From richard at zync.co.uk  Fri Jul 27 05:27:39 2001
From: richard at zync.co.uk (Richard Gration)
Date: Fri, 27 Jul 2001 10:27:39 +0100
Subject: SV: [rt-users] Mason error?
References: <266067B5D256C8418E9ECBC14B1D5DF50C121C@uranus.arkitektskolen.aaa>
Message-ID: <3B61340B.70009@zync.co.uk>

 From the Apache::Table pods:

Apache::Table provides a tied interface to the Apache Table structure. 
mod_perl has to be compiled with at least one of the following options:

DYNAMIC=1
PERL_TABLE_API=1
EVERYTHING=1

HTH
Rich

Ole Schelde wrote:

> Hi Sheeri
> 
> Have you found a solution for your problem?
> 
> I'm getting the same error, when I try to start Apache.
> 
> Ole Schelde
> Aarhus School of Architecture
> 
> -----Oprindelig meddelelse-----
> Fra: Sheeri Kritzer [mailto:skritz01 at emerald.tufts.edu]
> Sendt: 26. juli 2001 20:13
> Til: rt-users at fsck.com
> Emne: [rt-users] Mason error?
> 
> 
> Hey there,
> 
> trying to install RT2 (what else is new?  ;)
> 
> apache, mysql, mod_perl all installed and happy.  Apache ran happily
> before I placed the following in httpd.conf:
> 
> <VirtualHost 130.64.1.156>
> DocumentRoot /opt/rt/WebRT/html
> ServerName acid.usg.tufts.edu
> PerlModule Apache::DBI
> PerlRequire /opt/rt/bin/webmux.pl
> <Location />
> SetHandler perl-script
> PerlHandler RT::Mason
> </Location>
> </VirtualHost>
> 
> now when I try to start apache, I get:
> 
> perl_tie_hash: Can't locate object method "TIEHASH" via package
> "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
> /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> [Thu Jul 26 14:12:07 2001] [error] Can't locate object method "get" via
> package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
> /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
> BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
> Compilation failed in require at (eval 4) line 1.
> 
> Syntax error on line 956 of /usr/local/apache/conf/httpd.conf:
> Can't locate object method "get" via package "Apache::Table" (perhaps
> you
> forgot to load "Apache::Table"?) at
> /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
> BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
> Compilation failed in require at (eval 4) line 1.
> 
> /usr/local/apache/bin/apachectl start: httpd could not be started
> 
> 
> any suggestions?  I tried reinstalling the module containing
> Apache::Table, but no dice.
> 
> Sheeri Kritzer
> Systems Administrator
> University Systems Group
> Tufts University
> 617-627-3925
> skritz01 at emerald.tufts.edu
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> 




From ole.schelde at a-aarhus.dk  Fri Jul 27 05:43:48 2001
From: ole.schelde at a-aarhus.dk (Ole Schelde)
Date: Fri, 27 Jul 2001 11:43:48 +0200
Subject: SV: SV: [rt-users] Mason error?
Message-ID: <266067B5D256C8418E9ECBC14B1D5DF50C0EC2@uranus.arkitektskolen.aaa>

Done that - I used the

EVERYTHING=1

Regards,
Ole

-----Oprindelig meddelelse-----
Fra: Richard Gration [mailto:richard at zync.co.uk]
Sendt: 27. juli 2001 11:28
Til: Ole Schelde; rt-users at lists.fsck.com
Emne: Re: SV: [rt-users] Mason error?


 From the Apache::Table pods:

Apache::Table provides a tied interface to the Apache Table structure. 
mod_perl has to be compiled with at least one of the following options:

DYNAMIC=1
PERL_TABLE_API=1
EVERYTHING=1

HTH
Rich

Ole Schelde wrote:

> Hi Sheeri
> 
> Have you found a solution for your problem?
> 
> I'm getting the same error, when I try to start Apache.
> 
> Ole Schelde
> Aarhus School of Architecture
> 
> -----Oprindelig meddelelse-----
> Fra: Sheeri Kritzer [mailto:skritz01 at emerald.tufts.edu]
> Sendt: 26. juli 2001 20:13
> Til: rt-users at fsck.com
> Emne: [rt-users] Mason error?
> 
> 
> Hey there,
> 
> trying to install RT2 (what else is new?  ;)
> 
> apache, mysql, mod_perl all installed and happy.  Apache ran happily
> before I placed the following in httpd.conf:
> 
> <VirtualHost 130.64.1.156>
> DocumentRoot /opt/rt/WebRT/html
> ServerName acid.usg.tufts.edu
> PerlModule Apache::DBI
> PerlRequire /opt/rt/bin/webmux.pl
> <Location />
> SetHandler perl-script
> PerlHandler RT::Mason
> </Location>
> </VirtualHost>
> 
> now when I try to start apache, I get:
> 
> perl_tie_hash: Can't locate object method "TIEHASH" via package
> "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
> /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> [Thu Jul 26 14:12:07 2001] [error] Can't locate object method "get"
via
> package "Apache::Table" (perhaps you forgot to load "Apache::Table"?)
at
> /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
> BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
> Compilation failed in require at (eval 4) line 1.
> 
> Syntax error on line 956 of /usr/local/apache/conf/httpd.conf:
> Can't locate object method "get" via package "Apache::Table" (perhaps
> you
> forgot to load "Apache::Table"?) at
> /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> 365.
> Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
> BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
> Compilation failed in require at (eval 4) line 1.
> 
> /usr/local/apache/bin/apachectl start: httpd could not be started
> 
> 
> any suggestions?  I tried reinstalling the module containing
> Apache::Table, but no dice.
> 
> Sheeri Kritzer
> Systems Administrator
> University Systems Group
> Tufts University
> 617-627-3925
> skritz01 at emerald.tufts.edu
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> 




From apeeters at pi.be  Fri Jul 27 07:53:36 2001
From: apeeters at pi.be (Adriaan Peeters)
Date: Fri, 27 Jul 2001 13:53:36 +0200
Subject: [rt-users] 2.0.x scrips for 1.0.x behaviour
Message-ID: <00ae01c11692$c74d6920$0201000a@napoli>

Hey all,

I couldn't find this in the faq, nor mailinglist.  But I presume a lot of
people will have this question.
Would it be possible, when upgrading from 1.0.x to 2.0.x, to configure the
scrips too ?  It would be nice if RT2 would have the same behaviour as RT1
after upgrade.

Another option is to add an item to the faq describing which scrips to
activate.

Regards,
Adriaan Peeters




From apeeters at pi.be  Fri Jul 27 08:40:46 2001
From: apeeters at pi.be (Adriaan Peeters)
Date: Fri, 27 Jul 2001 14:40:46 +0200
Subject: [rt-users] correspondence to requestor/adminccc
Message-ID: <013901c11699$5bf86f60$0201000a@napoli>

Hey all,

There seems to be a bug in RT 2.0.2 (i also tried 2.0.4).
When the requestor is one of the AdminCC users, he doesn't get any mail that
goes to other AdminCC users...

Is there an option to be able to receive your own transactions via mail ?

Suppose we have a at dom.com and b at dom.com as AdminCC users.  When a at dom.com
sends a reply/comment... he does't get mail from it, but b at dom.com does,  is
there a way to change this ?

Thanks !
Adriaan Peeters




From feargal at thecia.ie  Fri Jul 27 09:25:51 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 14:25:51 +0100
Subject: [rt-users] 2.0.x scrips for 1.0.x behaviour
In-Reply-To: <00ae01c11692$c74d6920$0201000a@napoli>
References: <00ae01c11692$c74d6920$0201000a@napoli>
Message-ID: <20010727142551.470d2ce1.feargal@thecia.ie>

It already does...

And I'd swear that installing RT1, just to add the queues and users, and then importing it into RT2 is quicker too... (c:}

-Feargal.

On Fri, 27 Jul 2001 13:53:36 +0200
"Adriaan Peeters" <apeeters at pi.be> wrote:

> Hey all,
> 
> I couldn't find this in the faq, nor mailinglist.  But I presume a lot of
> people will have this question.
> Would it be possible, when upgrading from 1.0.x to 2.0.x, to configure the
> scrips too ?  It would be nice if RT2 would have the same behaviour as RT1
> after upgrade.
> 
> Another option is to add an item to the faq describing which scrips to
> activate.
> 
> Regards,
> Adriaan Peeters
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From feargal at thecia.ie  Fri Jul 27 09:33:38 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 14:33:38 +0100
Subject: [rt-users] correspondence to requestor/adminccc
In-Reply-To: <013901c11699$5bf86f60$0201000a@napoli>
References: <013901c11699$5bf86f60$0201000a@napoli>
Message-ID: <20010727143338.30449539.feargal@thecia.ie>

This is actually a *feature*.

The basic rule that RT follows is to never send an email to an actor.
This is because a) you already know about it, so you don't need notification,
and b) you don't need a copy for your archives because, hey, RT is your archive.

After all, why would a at dom.com want a copy bounced back to him every time he does something?

If you still thought it neccessary, I'm sure you could write a scrip to do this.

-Feargal.

On Fri, 27 Jul 2001 14:40:46 +0200
"Adriaan Peeters" <apeeters at pi.be> wrote:

> Hey all,
> 
> There seems to be a bug in RT 2.0.2 (i also tried 2.0.4).
> When the requestor is one of the AdminCC users, he doesn't get any mail that
> goes to other AdminCC users...
> 
> aIs there an option to be able to receive your own transactions via mail ?
> 
> Suppose we have a at dom.com and b at dom.com as AdminCC users.  When a at dom.com
> sends a reply/comment... he does't get mail from it, but b at dom.com does,  is
> there a way to change this ?
> 
> Thanks !
> Adriaan Peeters
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From skritz01 at emerald.tufts.edu  Fri Jul 27 09:58:45 2001
From: skritz01 at emerald.tufts.edu (Sheeri Kritzer)
Date: Fri, 27 Jul 2001 09:58:45 -0400 (EDT)
Subject: SV: [rt-users] Mason error?
In-Reply-To: <3B61340B.70009@zync.co.uk>
Message-ID: <Pine.OSF.4.32.0107270941030.8364-100000@emerald.tufts.edu>

Rich,

Thank you so much, that was the problem.  I compiled mod_perl as root with

perl Makefile.PL DYNAMIC=1 PERL_TABLE_API=1 EVERYTHING=1

and copied the new httpd onto /usr/local/apache/bin/httpd, and voila!  it
worked.

Thanks,

-Sheeri

On Fri, 27 Jul 2001, Richard Gration wrote:

>  From the Apache::Table pods:
>
> Apache::Table provides a tied interface to the Apache Table structure.
> mod_perl has to be compiled with at least one of the following options:
>
> DYNAMIC=1
> PERL_TABLE_API=1
> EVERYTHING=1
>
> HTH
> Rich
>
> Ole Schelde wrote:
>
> > Hi Sheeri
> >
> > Have you found a solution for your problem?
> >
> > I'm getting the same error, when I try to start Apache.
> >
> > Ole Schelde
> > Aarhus School of Architecture
> >
> > -----Oprindelig meddelelse-----
> > Fra: Sheeri Kritzer [mailto:skritz01 at emerald.tufts.edu]
> > Sendt: 26. juli 2001 20:13
> > Til: rt-users at fsck.com
> > Emne: [rt-users] Mason error?
> >
> >
> > Hey there,
> >
> > trying to install RT2 (what else is new?  ;)
> >
> > apache, mysql, mod_perl all installed and happy.  Apache ran happily
> > before I placed the following in httpd.conf:
> >
> > <VirtualHost 130.64.1.156>
> > DocumentRoot /opt/rt/WebRT/html
> > ServerName acid.usg.tufts.edu
> > PerlModule Apache::DBI
> > PerlRequire /opt/rt/bin/webmux.pl
> > <Location />
> > SetHandler perl-script
> > PerlHandler RT::Mason
> > </Location>
> > </VirtualHost>
> >
> > now when I try to start apache, I get:
> >
> > perl_tie_hash: Can't locate object method "TIEHASH" via package
> > "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
> > /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> > 365.
> > [Thu Jul 26 14:12:07 2001] [error] Can't locate object method "get" via
> > package "Apache::Table" (perhaps you forgot to load "Apache::Table"?) at
> > /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> > 365.
> > Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
> > BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
> > Compilation failed in require at (eval 4) line 1.
> >
> > Syntax error on line 956 of /usr/local/apache/conf/httpd.conf:
> > Can't locate object method "get" via package "Apache::Table" (perhaps
> > you
> > forgot to load "Apache::Table"?) at
> > /usr/local/perl/lib/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line
> > 365.
> > Compilation failed in require at /opt/rt/bin/webmux.pl line 18.
> > BEGIN failed--compilation aborted at /opt/rt/bin/webmux.pl line 18.
> > Compilation failed in require at (eval 4) line 1.
> >
> > /usr/local/apache/bin/apachectl start: httpd could not be started
> >
> >
> > any suggestions?  I tried reinstalling the module containing
> > Apache::Table, but no dice.
> >
> > Sheeri Kritzer
> > Systems Administrator
> > University Systems Group
> > Tufts University
> > 617-627-3925
> > skritz01 at emerald.tufts.edu
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu




From skritz01 at emerald.tufts.edu  Fri Jul 27 13:50:00 2001
From: skritz01 at emerald.tufts.edu (Sheeri Kritzer)
Date: Fri, 27 Jul 2001 13:50:00 -0400 (EDT)
Subject: [rt-users] does rt do LDAP authentication?
Message-ID: <Pine.OSF.4.32.0107271339090.794-100000@emerald.tufts.edu>

And as an enhancement request, does it do LDAP authentication, perhaps
via PAM?



Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu






From darrell at magpage.com  Fri Jul 27 13:54:47 2001
From: darrell at magpage.com (Darrell Hyde)
Date: Fri, 27 Jul 2001 13:54:47 -0400 (EDT)
Subject: [rt-users] problem w/ mailgate in rt2
Message-ID: <Pine.BSF.4.33.0107271340250.13329-100000@trinity.magpage.com>

I've been using  rt1 for quite a while now with no problem, but I'm a
little confused by the way that I set up aliases to port to mailgate in
rt2. I have rt2 running on a different machine than my mailserver and I'm
just aliasing each of my rt1 queues to queue_name at rt.domain.com and it
works great, but rt2 doesn't seem to work the same in that regard. From
the looks of the read me, it sounds like all of aliases on my mailserver
should point to rt at rt.domain.com with these lines in /etc/aliases:

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action correspond"

Assuming I'm right up to that point, what seems to lose me the concept of
my "inital queue" which should be there in place of general.

Right now I have newqueue at domain.com aliased to newqueue at rt.domain.com in
/etc/aliases on my rt machine I have:

rt:	"|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond"

I've also created a queue called newqueue, and uner global group rights,
given Everyone the right to create tickets. When I send an email to
newqueue at domain.com, I get this returned to me:

Date: Fri, 27 Jul 2001 13:39:24 -0400
From: darrell hyde <rt at rt.domain.com>
To: darrell at domain.com
Subject: [xxx-Support #] (_rt_system) RT Error: this is a test

There has been an error:
There has been an error with your request:


Your message is reproduced below:

I'm sure its something stupid, but I've read through the FAQs and docs
numerous times and I just can't seem to find what I'm doing wrong. Any
input would be greatly appreciated.

Thanks!

- Darrell




From jesse at fsck.com  Fri Jul 27 14:10:59 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 27 Jul 2001 14:10:59 -0400
Subject: [rt-users] problem w/ mailgate in rt2
In-Reply-To: <Pine.BSF.4.33.0107271340250.13329-100000@trinity.magpage.com>; from darrell@magpage.com on Fri, Jul 27, 2001 at 01:54:47PM -0400
References: <Pine.BSF.4.33.0107271340250.13329-100000@trinity.magpage.com>
Message-ID: <20010727141059.C18845@pallas.fsck.com>

Um, that's an RT 1.0 error message, not a 2.0 error. I suspect that your 
sendmail aliasing _isn't_ "working great" :/

        -j


On Fri, Jul 27, 2001 at 01:54:47PM -0400, Darrell Hyde wrote:
> I've been using  rt1 for quite a while now with no problem, but I'm a
> little confused by the way that I set up aliases to port to mailgate in
> rt2. I have rt2 running on a different machine than my mailserver and I'm
> just aliasing each of my rt1 queues to queue_name at rt.domain.com and it
> works great, but rt2 doesn't seem to work the same in that regard. From
> the looks of the read me, it sounds like all of aliases on my mailserver
> should point to rt at rt.domain.com with these lines in /etc/aliases:
> 
> rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
> rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action correspond"
> 
> Assuming I'm right up to that point, what seems to lose me the concept of
> my "inital queue" which should be there in place of general.
> 
> Right now I have newqueue at domain.com aliased to newqueue at rt.domain.com in
> /etc/aliases on my rt machine I have:
> 
> rt:	"|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond"
> 
> I've also created a queue called newqueue, and uner global group rights,
> given Everyone the right to create tickets. When I send an email to
> newqueue at domain.com, I get this returned to me:
> 
> Date: Fri, 27 Jul 2001 13:39:24 -0400
> From: darrell hyde <rt at rt.domain.com>
> To: darrell at domain.com
> Subject: [xxx-Support #] (_rt_system) RT Error: this is a test
> 
> There has been an error:
> There has been an error with your request:
> 
> 
> Your message is reproduced below:
> 
> I'm sure its something stupid, but I've read through the FAQs and docs
> numerous times and I just can't seem to find what I'm doing wrong. Any
> input would be greatly appreciated.
> 
> Thanks!
> 
> - Darrell
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From feargal at thecia.ie  Fri Jul 27 15:35:40 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 27 Jul 2001 20:35:40 +0100
Subject: [rt-users] problem w/ mailgate in rt2
In-Reply-To: <Pine.BSF.4.33.0107271340250.13329-100000@trinity.magpage.com>
References: <Pine.BSF.4.33.0107271340250.13329-100000@trinity.magpage.com>
Message-ID: <20010727203540.1d9f4408.feargal@thecia.ie>

I think you may kick yourself with this one...
try running 'newaliases' - it looks like it's still running the old rt mailgate.

-Feargal.

On Fri, 27 Jul 2001 13:54:47 -0400 (EDT)
Darrell Hyde <darrell at magpage.com> wrote:

> I've been using  rt1 for quite a while now with no problem, but I'm a
> little confused by the way that I set up aliases to port to mailgate in
> rt2. I have rt2 running on a different machine than my mailserver and I'm
> just aliasing each of my rt1 queues to queue_name at rt.domain.com and it
> works great, but rt2 doesn't seem to work the same in that regard. From
> the looks of the read me, it sounds like all of aliases on my mailserver
> should point to rt at rt.domain.com with these lines in /etc/aliases:
> 
> rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
> rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action correspond"
> 
> Assuming I'm right up to that point, what seems to lose me the concept of
> my "inital queue" which should be there in place of general.
> 
> Right now I have newqueue at domain.com aliased to newqueue at rt.domain.com in
> /etc/aliases on my rt machine I have:
> 
> rt:	"|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond"
> 
> I've also created a queue called newqueue, and uner global group rights,
> given Everyone the right to create tickets. When I send an email to
> newqueue at domain.com, I get this returned to me:
> 
> Date: Fri, 27 Jul 2001 13:39:24 -0400
> From: darrell hyde <rt at rt.domain.com>
> To: darrell at domain.com
> Subject: [xxx-Support #] (_rt_system) RT Error: this is a test
> 
> There has been an error:
> There has been an error with your request:
> 
> 
> Your message is reproduced below:
> 
> I'm sure its something stupid, but I've read through the FAQs and docs
> numerous times and I just can't seem to find what I'm doing wrong. Any
> input would be greatly appreciated.
> 
> Thanks!
> 
> - Darrell
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From danmc at chariot.net.au  Sat Jul 28 01:25:53 2001
From: danmc at chariot.net.au (Dan McLean)
Date: Sat, 28 Jul 2001 14:55:53 +0930
Subject: [rt-users] Why can't RT find the Templates?
Message-ID: <021a01c11725$c7daf950$0100a8c0@evolution>

They are in the right directory, as defined in config.pm
the rt user and group in config.pm is "rt"
and the templates plus the template directory is owned by rt 
with permissions set to 
-rwxr-xr-x    1 rt       root          362 Jan 27  1998 transaction

the actual directory for the queue I am using is
/usr/local/rt/etc/templates/queues/EduTech/
and in config.pm it is set to $template_dir="/usr/local/rt/etc/templates"

And yet the error msg I get spat back at me is still 

The specified template is missing or inaccessable.
 (/usr/local/rt/etc/templates/queues/EduTech/transaction)
 However, the custom content which was supposed to fill the template was:
 

-------------------------------------------- Managed by Request Tracker

There is something incredibly simple that I am missing isn't there?

Thanks lads and lasses!

-Dan

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From danmc at chariot.net.au  Sat Jul 28 15:19:16 2001
From: danmc at chariot.net.au (Dan McLean)
Date: Sun, 29 Jul 2001 04:49:16 +0930
Subject: [rt-users] Why can't RT find the Templates?
References: <Pine.GSO.4.31.0107280806440.19749-100000@cavecanem.ucsc.edu>
Message-ID: <024401c1179a$3280f880$0100a8c0@evolution>

Sorry, should have specified the OS., this is on Linux (Red Hat 7.1) I have
already chown rt *  'd it!!!! :-)

So permissions on those particular files isn't the problem I don't think!
I have also made sure that rt owns alll the dirs above it....
Really quite stuck on this one... have even tried chmod   'ing it to 777 and
still no luck!

Cheeras Ladies and Gents!

-Dan
----- Original Message -----
From: <stephen at acgroup.ucsc.edu>
To: "Dan McLean" <danmc at chariot.net.au>
Sent: Sunday, July 29, 2001 12:37 AM
Subject: Re: [rt-users] Why can't RT find the Templates?


>
>
>
> > They are in the right directory, as defined in config.pm
> > the rt user and group in config.pm is "rt"
> > and the templates plus the template directory is owned by rt
> > with permissions set to
>
> It shows here that the group is root, my group is rt.
>
> > -rwxr-xr-x    1 rt       root          362 Jan 27  1998 transaction
> >
> > the actual directory for the queue I am using is
> > /usr/local/rt/etc/templates/queues/EduTech/
> > and in config.pm it is set to
$template_dir="/usr/local/rt/etc/templates"
> >
> > And yet the error msg I get spat back at me is still
> >
> > The specified template is missing or inaccessable.
> >  (/usr/local/rt/etc/templates/queues/EduTech/transaction)
> >  However, the custom content which was supposed to fill the template
was:
> >
> >
> > -------------------------------------------- Managed by Request Tracker
> >
> > There is something incredibly simple that I am missing isn't there?
> >
> > Thanks lads and lasses!
> >
> > -Dan
> >
> >
>




From sanity at fretzel.net  Sat Jul 28 22:37:26 2001
From: sanity at fretzel.net (Sanity)
Date: Sat, 28 Jul 2001 21:37:26 -0500 (CDT)
Subject: [rt-users] typo in README
In-Reply-To: <20010727010654.I17861@pallas.fsck.com>
Message-ID: <Pine.LNX.4.30.0107282134130.22575-100000@kilrathi.fretzel.net>

Also that line does not work in Solaris 8.0 apparently because Solaris's
Find command does not have -amin as an option. Here is what I am using
instead..

0 * * * * find /usr/local/rt/WebRT/sessiondata -type f -mtime +1 -exec rm
{} \;

The mtime is in days instead of minutes its the closest command to -amin..


 On Fri, 27 Jul 2001, Jesse wrote:

> Sorry bout that. should be fixed in 2.0.5
>
>
> On Thu, Jul 26, 2001 at 04:30:52PM +0200, Andreas Kruthoff wrote:
> > Hi Jesse
> >
> > I found a small typo in the README:
> > 0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec
> > rm {}\;
> >
> > should be
> > 0 * * * * find /path/to/rt2/WebRT/sessiondata -type f -amin +600 -exec
> > rm {} \;
> >
> > At least, my linux bash needs the space in front of the "\;"
> >
> >
> > On SuSE, I prefer to wipe (or nuke, as you say) files like this:
> >
> > A more secure way to remove the session files is to use the built-in
> > "securely-remove-tmp-files-mechanism". In /etc/rc.config set
> > MAX_DAYS_IN_TMP="30" and set TMP_DIRS_TO_CLEAR="/tmp /var/tmp
> > /path/to/rt2/WebRT/sessiondata".
> >
> >
> > Anyway, RT is great!!
> >
> > -andreas
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>




From steve at weinreich.org  Sun Jul 29 03:40:48 2001
From: steve at weinreich.org (Steffen Weinreich)
Date: 29 Jul 2001 09:40:48 +0200
Subject: [rt-users] Requestor in 2.0.4/latest CVS Version
Message-ID: <m3lml818u7.fsf@Laire.weinreich.org>

Hi there!

After doing a update to the latest CVS Version of RT the list of 
the "25 highest priority tickets I requested..." is empty and i am 
not longer able to search for a requestor.. does someone have a hint?

cheeiro
   Steve

-- 
Steffen Weinreich | Privat: steve at weinreich.org
Rotdornweg 8      |  
D-25451 Quickborn | FAX/DATA: +49 4106 652161
..Sex in Rudis Alter ist wie Billard mit einem Seil..



From jesse at fsck.com  Sun Jul 29 06:18:30 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 29 Jul 2001 06:18:30 -0400
Subject: [rt-users] Requestor in 2.0.4/latest CVS Version
In-Reply-To: <m3lml818u7.fsf@Laire.weinreich.org>; from steve@weinreich.org on Sun, Jul 29, 2001 at 09:40:48AM +0200
References: <m3lml818u7.fsf@Laire.weinreich.org>
Message-ID: <20010729061830.B18845@pallas.fsck.com>

discussing unreleased cvs code is probably best discussed on rt-devel, not 
rt-users.  You might want to see if these issues occur with rt 2.0.4.

        -j

On Sun, Jul 29, 2001 at 09:40:48AM +0200, Steffen Weinreich wrote:
> Hi there!
> 
> After doing a update to the latest CVS Version of RT the list of 
> the "25 highest priority tickets I requested..." is empty and i am 
> not longer able to search for a requestor.. does someone have a hint?
> 
> cheeiro
>    Steve
> 
> -- 
> Steffen Weinreich | Privat: steve at weinreich.org
> Rotdornweg 8      |  
> D-25451 Quickborn | FAX/DATA: +49 4106 652161
> ..Sex in Rudis Alter ist wie Billard mit einem Seil..
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.



From jesse at fsck.com  Sun Jul 29 06:38:42 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 29 Jul 2001 06:38:42 -0400
Subject: [rt-users] Requestor in 2.0.4/latest CVS Version
In-Reply-To: <m3lml818u7.fsf@Laire.weinreich.org>; from steve@weinreich.org on Sun, Jul 29, 2001 at 09:40:48AM +0200
References: <m3lml818u7.fsf@Laire.weinreich.org>
Message-ID: <20010729063842.D18845@pallas.fsck.com>

Actually, I suspect the "unable to search for requestors" issue is that you're 
out of date on DBIx::SearchBuilder. Grab 0.40 or 0.41.

On Sun, Jul 29, 2001 at 09:40:48AM +0200, Steffen Weinreich wrote:
> Hi there!
> 
> After doing a update to the latest CVS Version of RT the list of 
> the "25 highest priority tickets I requested..." is empty and i am 
> not longer able to search for a requestor.. does someone have a hint?
> 
> cheeiro
>    Steve
> 
> -- 
> Steffen Weinreich | Privat: steve at weinreich.org
> Rotdornweg 8      |  
> D-25451 Quickborn | FAX/DATA: +49 4106 652161
> ..Sex in Rudis Alter ist wie Billard mit einem Seil..
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From steve at weinreich.org  Sun Jul 29 15:21:34 2001
From: steve at weinreich.org (Steffen Weinreich)
Date: 29 Jul 2001 21:21:34 +0200
Subject: [rt-users] Requestor in 2.0.4/latest CVS Version
In-Reply-To: Jesse's message of "Sun, 29 Jul 2001 06:18:30 -0400"
References: <m3lml818u7.fsf@Laire.weinreich.org>
	<20010729061830.B18845@pallas.fsck.com>
Message-ID: <m3elqz1qyp.fsf@Laire.weinreich.org>

Jesse <jesse at fsck.com> writes:

> discussing unreleased cvs code is probably best discussed on rt-devel, not 
> rt-users.  You might want to see if these issues occur with rt 2.0.4.

Youre right :-) 

> > After doing a update to the latest CVS Version of RT the list of 
> > the "25 highest priority tickets I requested..." is empty and i am 
> > not longer able to search for a requestor.. does someone have a hint?

I have "downgraded" via cvs up -r rt-2-0-4 and now it works as intended again. 
Thanks alot...

cheerio
   Steve

-- 
Steffen Weinreich | Privat: steve at weinreich.org
Rotdornweg 8      |  
D-25451 Quickborn | FAX/DATA: +49 4106 652161
..Sex in Rudis Alter ist wie Billard mit einem Seil..



From MikeB at digitalminds.net  Sun Jul 29 15:46:28 2001
From: MikeB at digitalminds.net (Michael Bush)
Date: Sun, 29 Jul 2001 15:46:28 -0400 (EDT)
Subject: [rt-users] RT2 Web interface issue
Message-ID: <2163.192.168.0.230.996435988.squirrel@192.168.0.100>

Hey Jesse / Everyone:

I am new to the list but have been using RT 1.0.7 for some time now.  
Request Tracker has been a blessing and my clients love it.  I am trying to 
get RT 2.0.4 working with PostgreSQL 7.0.3.  I have everything installed 
(make testdeps gave me an OK on everything) and the make install went great. 
 However, when going to the web interface, I get the following information 
displayed.  It looks like a Mason issue but unsure.


---------------- snip ----------------------

<& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> 
 <& /Elements/MyTickets &> 
 <& /Elements/MyRequests &> 
                                                                            
           <& /Elements/Quicksearch &> 

---------------- snip -----------------------

Any ideas on how to resolve the issue?

Thanks in advance.

Regards,

Mike Bush
-- 
Digital Minds International
http://www.DigitalMinds.net
Tel: 615-661-7900
Fax: 615-661-7949




From darrinw at nixc.net  Sun Jul 29 21:22:01 2001
From: darrinw at nixc.net (Darrin Walton)
Date: Mon, 30 Jul 2001 01:22:01 +0000
Subject: [rt-users] Closed Tickets
Message-ID: <20010730012201.L4171@nixc.net>

Is there a way to have RT re-open a ticket if the requester or anyone 
else sends an email to that ticket?

Thanks.

-- 
darrin walton, darrinw at nixc.net




From teo.dehesselle at uts.edu.au  Sun Jul 29 21:49:46 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Mon, 30 Jul 2001 11:49:46 +1000
Subject: [rt-users] Closed Tickets
References: <20010730012201.L4171@nixc.net>
Message-ID: <3B64BD3A.855DEE7C@uts.edu.au>

Darrin Walton wrote:
> 
> Is there a way to have RT re-open a ticket if the requester or anyone
> else sends an email to that ticket?
> 

It does that by default, in RT1 and RT2 (though for v2, you need to grant
"ModifyTicket" to the requestor group).

-- 
T?o de Hesselle,                             | Kites rise higest against
Unix Systems Administrator                   | the wind -- not with it.
                                             |  
University of Technology, Sydney             |      -- Winston Churchill



From jesse at fsck.com  Sun Jul 29 23:36:00 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 29 Jul 2001 23:36:00 -0400
Subject: [rt-users] Closed Tickets
In-Reply-To: <20010730012201.L4171@nixc.net>; from darrinw@nixc.net on Mon, Jul 30, 2001 at 01:22:01AM +0000
References: <20010730012201.L4171@nixc.net>
Message-ID: <20010729233600.G18845@pallas.fsck.com>

That bug was fixed in 2.0.2 or 2.0.3, iirc.



On Mon, Jul 30, 2001 at 01:22:01AM +0000, Darrin Walton wrote:
> Is there a way to have RT re-open a ticket if the requester or anyone 
> else sends an email to that ticket?
> 
> Thanks.
> 
> -- 
> darrin walton, darrinw at nixc.net
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."
							-me



From teo.dehesselle at uts.edu.au  Mon Jul 30 00:34:03 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Mon, 30 Jul 2001 14:34:03 +1000
Subject: [rt-users] Commenting on user
Message-ID: <3B64E3BB.2D62A9AF@uts.edu.au>

What ACL permissions does a user need to comment upon a user?


-- 
T?o de Hesselle,                             | Kites rise higest against
Unix Systems Administrator                   | the wind -- not with it.
                                             |  
University of Technology, Sydney             |      -- Winston Churchill



From jesse at fsck.com  Mon Jul 30 01:57:22 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 30 Jul 2001 01:57:22 -0400
Subject: [rt-users] Commenting on user
In-Reply-To: <3B64E3BB.2D62A9AF@uts.edu.au>; from teo.dehesselle@uts.edu.au on Mon, Jul 30, 2001 at 02:34:03PM +1000
References: <3B64E3BB.2D62A9AF@uts.edu.au>
Message-ID: <20010730015722.J18845@pallas.fsck.com>

ModifyUser iirc


On Mon, Jul 30, 2001 at 02:34:03PM +1000, Teo de Hesselle wrote:
> 
> What ACL permissions does a user need to comment upon a user?
> 
> 
> -- 
> T?o de Hesselle,                             | Kites rise higest against
> Unix Systems Administrator                   | the wind -- not with it.
>                                              |  
> University of Technology, Sydney             |      -- Winston Churchill
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From mfrick at chariot.net.au  Mon Jul 30 02:26:50 2001
From: mfrick at chariot.net.au (Matthew Frick)
Date: Mon, 30 Jul 2001 15:56:50 +0930
Subject: [rt-users] template ownership
Message-ID: <035f01c118c0$9ee28f80$4258190a@adlw2k07>

I have a feeling my templates are not being read due to ownership problems.
Could someone plz tell me who they have as their owner on there template
files.

ie. /usr/local/rt/transactions/........




From mfrick at chariot.net.au  Mon Jul 30 02:40:55 2001
From: mfrick at chariot.net.au (Matthew Frick)
Date: Mon, 30 Jul 2001 16:10:55 +0930
Subject: Fw: [rt-users] template ownership
Message-ID: <037101c118c2$95b629b0$4258190a@adlw2k07>

----- Original Message -----
From: "Matthew Frick" <mfrick at chariot.net.au>
To: "Matthew Frick" <mfrick at chariot.net.au>
Sent: Monday, July 30, 2001 4:10 PM
Subject: Re: [rt-users] template ownership


> sorry the directory listing was /etc/templates/queue/name_of_queue/
>
> ----- Original Message -----
> From: "Matthew Frick" <mfrick at chariot.net.au>
> To: <rt-users at lists.fsck.com>
> Sent: Monday, July 30, 2001 3:56 PM
> Subject: [rt-users] template ownership
>
>
> > I have a feeling my templates are not being read due to ownership
> problems.
> > Could someone plz tell me who they have as their owner on there template
> > files.
> >
> > ie. /usr/local/rt/transactions/........
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>




From yslee at udcsystems.com  Fri Jul 27 08:55:37 2001
From: yslee at udcsystems.com (YongSung Lee)
Date: Fri, 27 Jul 2001 21:55:37 +0900
Subject: [rt-users] Relationships problem.
Message-ID: <NDBBKEHEILAEPFPKIKCOEEOJDKAA.yslee@udcsystems.com>

I upgrade RT2 (rt-2-0-4 <== rt-1-3-95). 
But all relationships are disappered. 


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From skip at earth.hotrecruit.co.uk  Fri Jul 27 06:51:56 2001
From: skip at earth.hotrecruit.co.uk (Peter Skipworth)
Date: Fri, 27 Jul 2001 11:51:56 +0100 (BST)
Subject: [rt-users] "Cannot resolve component"
Message-ID: <Pine.LNX.4.21.0107271149440.16688-100000@earth.hotrecruit.co.uk>

Hi,

Has anyone experienced this error before ? 

[Fri Jul 27 10:21:25 2001] [warn] [Mason] Cannot resolve file to
component: /usr/local/rt2/WebRT/html/index.html (is file outside component
root?)

I'm afraid I have little experience of HTML::Mason and am thus a little
lost. My document root is set to /usr/local/tt2/WebRT/html, and when I
access the webserver with a browser, the above error is logged and a
browser error results.

Anyone got any ideas ?

Cheers,

P







From jesse at fsck.com  Mon Jul 30 03:50:10 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 30 Jul 2001 03:50:10 -0400
Subject: [rt-users] "Cannot resolve component"
In-Reply-To: <Pine.LNX.4.21.0107271149440.16688-100000@earth.hotrecruit.co.uk>; from skip@earth.hotrecruit.co.uk on Fri, Jul 27, 2001 at 11:51:56AM +0100
References: <Pine.LNX.4.21.0107271149440.16688-100000@earth.hotrecruit.co.uk>
Message-ID: <20010730035010.L18845@pallas.fsck.com>



On Fri, Jul 27, 2001 at 11:51:56AM +0100, Peter Skipworth wrote:
> Hi,
> 
> Has anyone experienced this error before ? 
> 
> [Fri Jul 27 10:21:25 2001] [warn] [Mason] Cannot resolve file to
> component: /usr/local/rt2/WebRT/html/index.html (is file outside component
> root?)
> 
> I'm afraid I have little experience of HTML::Mason and am thus a little
> lost. My document root is set to /usr/local/tt2/WebRT/html, and when I
                                               ^ perhaps it should be rt2?

> access the webserver with a browser, the above error is logged and a
> browser error results.
> 
> Anyone got any ideas ?
> 
> Cheers,
> 
> P
> 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years. 



From feargal at thecia.ie  Mon Jul 30 05:49:12 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Mon, 30 Jul 2001 10:49:12 +0100
Subject: [rt-users] template ownership
In-Reply-To: <035f01c118c0$9ee28f80$4258190a@adlw2k07>
References: <035f01c118c0$9ee28f80$4258190a@adlw2k07>
Message-ID: <20010730104912.20952602.feargal@thecia.ie>

Well, my etc/templates is ownder by rt:rt with permissions 755 for everything.

On Mon, 30 Jul 2001 15:56:50 +0930
"Matthew Frick" <mfrick at chariot.net.au> wrote:

> I have a feeling my templates are not being read due to ownership problems.
> Could someone plz tell me who they have as their owner on there template
> files.
> 
> ie. /usr/local/rt/transactions/........
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From danmc at chariot.net.au  Mon Jul 30 07:10:57 2001
From: danmc at chariot.net.au (Dan McLean)
Date: Mon, 30 Jul 2001 20:40:57 +0930
Subject: [rt-users] The specified template is missing or inaccessable.
Message-ID: <027a01c118e8$4ff96bf0$4658190a@adlw2k03>

This is just one for the archives... detailing how we solved a problem...

The error message we were getting was 

" The specified template is missing or inaccessable.
 (/usr/local/rt/etc/templates/queues/EduTech/autoreply)
 However, the custom content which was supposed to fill the template was:"

We had set 
$ chmod 755 /usr/local/rt/etc/templates/queues/EduTech/*
$ chown rt:rt /usr/local/rt/etc/templates/queues/EduTech/*

with the 
     $rtuser="rt";
     $rtgroup="rt";

Settings in our config.pm, so why was it that rt couldn't find the templates I hear you ask?!?

Well I believe that we *may* have not have created the rt user before making the install files.  So I'm gonna suggest that on install rt may get the uid of the user and use *that* to set the user it runs as at compile time.
So I changed to the rt install directory and did a 
$ make upgrade

and this completely fixed out problems... 

Hope that helps someone out there!

-Dan McLean

danmc at chariot.net.au



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From Rehan at nha.co.za  Mon Jul 30 09:29:56 2001
From: Rehan at nha.co.za (Rehan van der Merwe)
Date: Mon, 30 Jul 2001 15:29:56 +0200
Subject: [rt-users] cant see imported data
Message-ID: <FD2EC577E876CA418D08460A64646FBDD2D667@titan.nha.co.za>

I have imported data from rt1 with the import script provided by
<http://www.fsck.com/pub/rt/contrib>
When logged in as the same user on rt2, I cannot see any of the ques as
before - where do I start looking.

I can see all new tickets that I create, but none of the old ones.

Rehan van der Merwe



From srl at mail.boston.com  Mon Jul 30 09:56:20 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Mon, 30 Jul 2001 09:56:20 -0400
Subject: [rt-users] Calendaring functions?
In-Reply-To: <20010727021400.R17861@pallas.fsck.com>; from jesse@fsck.com on Fri, Jul 27, 2001 at 02:14:00AM -0400
References: <20010725213931.769ece17.feargal@thecia.ie> <Pine.OSF.4.32.0107261132500.30548-100000@emerald.tufts.edu> <20010727021400.R17861@pallas.fsck.com>
Message-ID: <20010730095620.A2342@mail.boston.com>

On Fri, Jul 27, 2001 at 02:14:00AM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> 
> On Thu, Jul 26, 2001 at 11:34:28AM -0400, Sheeri Kritzer wrote:
> > Does RT2 have calendaring functions?  i.e., we have licenses set to
> > expire, and my boss wants to know if we can use RT to either graphically
> > display that or remind us somehow that they're coming due to be renewed.
> 
> Well, what I'd recommend with exisitng code is to create tickets 
> for "Renew license" and set the apropriate due dates.
> 
> If you want a real asset manager that could handle these things properly,
> we should probably talk off-list

The iCalendar standard (rfc2445) is the internet standard protocol
for calendaring and scheduling. (Well, it's standards-track,
but lots of things already support it. MS Exchange, Lotus Notes, 
iPlanet calendar server...) It provides a standard way for you
to say, "This event happens at this time in the future; remind me
3 days before." It also does lots of other things, but that's the part
I think you'd care about. 

I'm a developer on the Reefknot project, which is building tools
for shared calendaring in Perl. We want to make it easy to write
calendar tools, so companies don't have to depend on Exchange to 
have calendar services.  One of the things we're going
to be working on is web-based calendaring applications. I suspect that
tying into our modules for scheduling purposes might be fruitful for 
you. I'm one of the lead developers, and I'd be willing to help 
you get up the learning curve if you're interested in having
RT's calendar-related functions be more robust.  

The module you want to look at is Net::ICal, available on CPAN and
at http://reefknot.sourceforge.net. It requires Date::ICal, available
in the same places. If you're just interested in what we're doing
as a project, mail me offlist. 

srl


-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From feargal at thecia.ie  Mon Jul 30 10:08:58 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Mon, 30 Jul 2001 15:08:58 +0100
Subject: [rt-users] cant see imported data
In-Reply-To: <FD2EC577E876CA418D08460A64646FBDD2D667@titan.nha.co.za>
References: <FD2EC577E876CA418D08460A64646FBDD2D667@titan.nha.co.za>
Message-ID: <20010730150858.30937c86.feargal@thecia.ie>

Was this imported into a fresh RT install?

Possibly you don't have permissions anymore, although the import is meant to preserve this.

Try logging in as root, and check if you can see them there.

-F

On Mon, 30 Jul 2001 15:29:56 +0200
Rehan van der Merwe <Rehan at nha.co.za> wrote:

> I have imported data from rt1 with the import script provided by
> <http://www.fsck.com/pub/rt/contrib>
> When logged in as the same user on rt2, I cannot see any of the ques as
> before - where do I start looking.
> 
> I can see all new tickets that I create, but none of the old ones.
> 
> Rehan van der Merwe
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From mfrick at chariot.net.au  Mon Jul 30 10:09:26 2001
From: mfrick at chariot.net.au (Matthew Frick)
Date: Mon, 30 Jul 2001 14:09:26 GMT
Subject: [rt-users] Changing the subject of a request
Message-ID: <3b656a96.6204.0@chariot.net.au>

I was just wondering if anyone could tell me what script I should be looking
at in rt1.0.7 if I wish to modify the subject of a request as it comes in ie.
I want to append to the subject so that the appended value shows when the rt
queue is viewed.

eg.

message sent to rt has subject: "How do I do this"

subject in rt is : "How do I do this - XXXXXXXWhatever"



From khera at kcilink.com  Mon Jul 30 10:35:04 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 30 Jul 2001 10:35:04 -0400
Subject: [rt-users] RT without virtual host configuration
In-Reply-To: <3B605340.10B676A8@ixpoint.de>
References: <3B605340.10B676A8@ixpoint.de>
Message-ID: <15205.28824.185834.385284@onceler.kciLink.com>

>>>>> "TF" == Torsten Fellhauer <Torsten.Fellhauer at ixpoint.de> writes:

TF> Hi,
TF> is it possible to use RT without using a virtual host configuration
TF> within Apache as described in the manual???

My set up doesn't use a virtual host.  I just run a private instance
of apache with RT on an alternate port.



From feargal at thecia.ie  Mon Jul 30 10:37:12 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Mon, 30 Jul 2001 15:37:12 +0100
Subject: [rt-users] Changing the subject of a request
In-Reply-To: <3b656a96.6204.0@chariot.net.au>
References: <3b656a96.6204.0@chariot.net.au>
Message-ID: <20010730153712.106c4dd7.feargal@thecia.ie>

IIRC, rt/lib/rt/support/mail.pm should be the right place, but I may be wildly off the mark.

-Feargal

On Mon, 30 Jul 2001 14:09:26 GMT
"Matthew Frick" <mfrick at chariot.net.au> wrote:

> 
> I was just wondering if anyone could tell me what script I should be looking
> at in rt1.0.7 if I wish to modify the subject of a request as it comes in ie.
> I want to append to the subject so that the appended value shows when the rt
> queue is viewed.
> 
> eg.
> 
> message sent to rt has subject: "How do I do this"
> 
> subject in rt is : "How do I do this - XXXXXXXWhatever"
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

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From khera at kcilink.com  Mon Jul 30 10:39:35 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 30 Jul 2001 10:39:35 -0400
Subject: [rt-users] More Notes:  Need Help: RT can't write to sessiondir
In-Reply-To: <3A494DE356A49A40B37442E1E0D9F3B50A3CEE@ptah.ad.newisys.com>
References: <3A494DE356A49A40B37442E1E0D9F3B50A3CEE@ptah.ad.newisys.com>
Message-ID: <15205.29095.83997.657702@onceler.kciLink.com>

>>>>> "NO" == Nathan Olla <nathan.olla at newisys.com> writes:

NO> Here's more information, things I've tried since exchanging some emails
NO> with some very helpful people on the list:

NO> Apache is actually running as apache..but even more disturbing...I set
NO> this:
NO> MasonSessionDir = "/tmp";
NO> and still no go.

NO> I get:

NO> [Thu Jul 26 13:46:48 2001] [error] RT Couldn't write to session
NO> directory '/tmp'. Check that this directory's permissions are correct.
NO> at /opt/rt2/bin/webmux.pl line 143.

On line 143, at the end of the die, inside the double quotes, add $@
which is the perl variable to describe the original error from the
eval.  This should provide more clues.



From andreas.kruthoff at softwired-inc.com  Mon Jul 30 11:45:28 2001
From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff)
Date: Mon, 30 Jul 2001 17:45:28 +0200
Subject: [rt-users] sendmail error message from RT
Message-ID: <3B658118.6070108@softwired-inc.com>

I've installed RT 2.0.4, Linux and it works great.
Currently, I'm configuring and testing it on a test setup.

When I add a "comment" or a "resolved" text to a ticket, rt produces an 
error in the servers log (see below). The text is added to the ticket 
history, nevertheless.

"Reply" to a ticket works fine.


Error in /var/log/mail
----------------------

Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: from=wwwrun, 
size=1931, class=-60, nrcpts=1, 
msgid=<rt-6-47.9.11454654446068 at softwired-inc.com>, relay=wwwrun at localhost
Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: f6UEoJb18673: 
DSN: 'AdminCc of softwired-inc.com Ticket #6':;... List:; syntax illegal 
for recipient addresses
Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJb18673: to=ak, 
delay=00:00:00, xdelay=00:00:00, mailer=cyrus, pri=60100, 
relay=localhost, dsn=2.0.0, stat=Sent

The error email is as follows
-----------------------------

The original message was received at Mon, 30 Jul 2001 16:50:19 +0200
from wwwrun at localhost  ----- The following addresses had permanent fatal 
errors -----
'AdminCc of softwired-inc.com Ticket #6':;

    ----- Transcript of session follows -----
553 5.1.3 'AdminCc of softwired-inc.com Ticket #6':;... List:; syntax 
illegal for recipient addresses



Reporting-MTA: dns; pegasus.dmz.softwired.ch
Arrival-Date: Mon, 30 Jul 2001 16:50:19 +0200

Final-Recipient: RFC822; "553 List:; syntax illegal for recipient 
addresses"@pegasus.dmz.softwired.ch
Action: failed
Status: 5.1.3
Last-Attempt-Date: Mon, 30 Jul 2001 16:50:19 +0200



Return-Path: <wwwrun> Received: (from wwwrun at localhost)
	by pegasus.dmz.softwired.ch (8.11.4/8.11.4) id f6UEoJa18673;
	Mon, 30 Jul 2001 16:50:19 +0200
Date: Mon, 30 Jul 2001 16:50:19 +0200
Message-Id: <rt-6-47.9.11454654446068 at softwired-inc.com>
From: Andreas Kruthoff via RT <infra-comment at test.softwired.ch>
RT-Ticket: softwired-inc.com #6
X-Mailer: Perl5 Mail::Internet v1.33
Reply-To: infra-comment at test.softwired.ch
RT-Originator: andreas.kruthoff at softwired-inc.com
Content-Disposition: inline
Content-Type: text/plain
Subject: [softwired-inc.com #6] [Comment] Re: test
In-Reply-To: <rt-6 at softwired-inc.com>
Managed-BY: Request Tracker 2.0.4 (http://www.fsck.com/projects/rt)
Precedence: bulk
MIME-Version: 1.0
Content-Transfer-Encoding: binary
To: "'AdminCc of softwired-inc.com Ticket #6'":;
Sender: Daemon user for apache <Daemon.user.for.apache at softwired>



The "Final-Recipient:" and "Sender:" seem to be wrong but how can I 
configure this correctly??

Thanks for the help,

-andreas




From skritz01 at emerald.tufts.edu  Mon Jul 30 12:00:54 2001
From: skritz01 at emerald.tufts.edu (Sheeri Kritzer)
Date: Mon, 30 Jul 2001 12:00:54 -0400 (EDT)
Subject: [rt-users] email gateway issue
Message-ID: <Pine.OSF.4.32.0107301155170.21196-100000@emerald.tufts.edu>

So, I have an issue with the e-mail interface to RT, and I think it's a
basic problem that I've read the installation instructions literally, and
they're not idiot-proof.

Basically, I've had rt cc stuff and send stuff to people, and rt just
doesn't send stuff to it.  I have the gateway configured just like it says
in the manual, and there don't appear to be any errors.  /var/spool/mqueue
is empty.

My question is this:  what precisely do I need running in the way of a
mail daemon?  It seems obvious to me that in order to *send* mail to rt, I
should need some sort of mail daemon running.  Since I try to do minimal
installs to avoid unnecessary software, I don't automagically install and
run sendmail.

I've mailed out from the machine using 'mail' and it worked fine.

I RTFM'd and that didn't help.  :(

It seems to me that it's obvious that I can't just send mail to rt and
assume it to automagically work, but why can't rt send mail out?  is it
specifically looking for sendmail?  if that's the case, why isn't that
anywhere in the documentation that I can see?


Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu




From khera at kcilink.com  Mon Jul 30 17:11:22 2001
From: khera at kcilink.com (Vivek Khera)
Date: Mon, 30 Jul 2001 17:11:22 -0400
Subject: [rt-users] bug in watcher search for Postgres
Message-ID: <15205.52602.967426.990597@onceler.kciLink.com>

It seems that searching for matching users to add to a watcher list is
not case-insensitive with Postgres.  For example, my ID has
organization of "MailerMailer LLC" but searching for organization
contains mail returns no matches.  Searching for Mail does return
matches.

I'm suspecting that there are other places where case-insensitivity
would be desirable, but isn't, due to the MySQL origins of the queries
(which is case insensitive by default.)

The fix is to find the queries and make them something like:

$x = lc($x);
then run query:

 select whatever from sometable where lower(fieldname) like '%$x%'


I haven't dug into the code to fix this just yet.

RT version 2.0.2 (with the 2.0.3 patch)... (how does one verify this
from the UI?)

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/



From pdh at lineo.com  Mon Jul 30 18:01:00 2001
From: pdh at lineo.com (Phil Homewood)
Date: Tue, 31 Jul 2001 08:01:00 +1000
Subject: [rt-users] sendmail error message from RT
In-Reply-To: <3B658118.6070108@softwired-inc.com>; from andreas.kruthoff@softwired-inc.com on Mon, Jul 30, 2001 at 05:45:28PM +0200
References: <3B658118.6070108@softwired-inc.com>
Message-ID: <20010731080100.B377@bofh.internal.moreton.com.au>

Andreas Kruthoff wrote:
> Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: f6UEoJb18673: 
> DSN: 'AdminCc of softwired-inc.com Ticket #6':;... List:; syntax illegal 
> for recipient addresses

config.pm:

# RT can optionally set a "Friendly" 'To:' header when sending messages to
# Ccs or AdminCcs (rather than having a blank 'To:' header.
# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
# If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
# you _must_ disable this option.

$UseFriendlyToLine = 0;





From wozz+rt at wookie.net  Mon Jul 30 19:24:30 2001
From: wozz+rt at wookie.net (Wozz)
Date: Mon, 30 Jul 2001 17:24:30 -0600
Subject: [rt-users] Custom Scrips
Message-ID: <20010730172430.P15245@luvewe.bonch.org>

Is there any documentation other than the files in $RTHOME/lib/RT/Actions which
layout the steps required for adding your own scrip actions?  I'm looking to add the
following:

1) when a parent ticket status is changed, all the childrens status is changed
2) when a message comes in, do some intelligent parsing to ensure the proper
information is included

Also, is there any plan to add arbitrary values to the keyword system?  In
otherwords, I'd like to be able to add a keyword "MAC Address" and be able to enter
the MAC address of the system in question for each ticket.  This would be a very
handy mechanism since it gives you some ad-hoc easily extensible database
possibilities.  Any thoughts on this?



From andreas.kruthoff at softwired-inc.com  Tue Jul 31 02:27:06 2001
From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff)
Date: Tue, 31 Jul 2001 08:27:06 +0200
Subject: [rt-users] sendmail error message from RT
References: <3B658118.6070108@softwired-inc.com> <20010731080100.B377@bofh.internal.moreton.com.au>
Message-ID: <3B664FBA.3020104@softwired-inc.com>

Cool! I've overseen that option.

-andreas

Phil Homewood wrote:

> Andreas Kruthoff wrote:
> 
>> Jul 30 16:50:19 pegasus sendmail[18673]: f6UEoJa18673: f6UEoJb18673: 
>> DSN: 'AdminCc of softwired-inc.com Ticket #6':;... List:; syntax illegal 
>> for recipient addresses
> 
> 
> config.pm:
> 
> # RT can optionally set a "Friendly" 'To:' header when sending messages to
> # Ccs or AdminCcs (rather than having a blank 'To:' header.
> # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
> # If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
> # you _must_ disable this option.
> 
> $UseFriendlyToLine = 0;




From andreas.kruthoff at softwired-inc.com  Tue Jul 31 08:58:22 2001
From: andreas.kruthoff at softwired-inc.com (Andreas Kruthoff)
Date: Tue, 31 Jul 2001 14:58:22 +0200
Subject: [rt-users] Draft RT quickstart guide
References: <20010712231942.Q23358@pallas.fsck.com>
Message-ID: <3B66AB6E.7000106@softwired-inc.com>


Jesse wrote:

> I put this together in the past day or so. Meri took an editing pass at it
> tonight.
> 

<snip>


>    If you intend to let ticket requestors use the requestor-mode web
>    interface, you should grant "Requestor" the right to "ShowTicket"
> 
<snip>

Hi

What do you mean by "requestor-mode web interface"?
How can I (or the 'external' requestor) access it?

thanks for the support,

-andreas




From khera at kcilink.com  Tue Jul 31 10:14:31 2001
From: khera at kcilink.com (Vivek Khera)
Date: Tue, 31 Jul 2001 10:14:31 -0400
Subject: [rt-users] bug in watcher search for Postgres
In-Reply-To: <B45465FD9C23D21193E90000F8D0F3DF0117C858@mailsrv.linkvest.com>
References: <B45465FD9C23D21193E90000F8D0F3DF0117C858@mailsrv.linkvest.com>
Message-ID: <15206.48455.576232.735800@onceler.kciLink.com>

>>>>> "RC" == Rafael Corvalan <Rafael.Corvalan at linkvest.com> writes:

RC> If someone in the list is a postgres specialist, maybe he could tell us
RC> if there is a way to configure a column table to do case insensitive
RC> searches...

There is no such mechanism in PostgreSQL as of 7.1.x.  I doubt there
will be, other than using triggers or some funkyness.

You can however, use functions like lower() in unique indexes to
prevent duplicates.  Basically, it is a PITA with email addresses
since most of the time they are case-insensitive, but technically the
local address part (left of the @) is not supposed to be altered by
any MTA since it is truly locally interpreted.

I say screw it and store all email addresses lower-cased.



From skip at earth.hotrecruit.co.uk  Mon Jul 30 04:22:50 2001
From: skip at earth.hotrecruit.co.uk (Peter Skipworth)
Date: Mon, 30 Jul 2001 09:22:50 +0100 (BST)
Subject: [rt-users] "Cannot resolve component"
In-Reply-To: <20010730035010.L18845@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0107300922020.16716-100000@earth.hotrecruit.co.uk>

> > [Fri Jul 27 10:21:25 2001] [warn] [Mason] Cannot resolve file to
> > component: /usr/local/rt2/WebRT/html/index.html (is file outside component
> > root?)
> > 
> > I'm afraid I have little experience of HTML::Mason and am thus a little
> > lost. My document root is set to /usr/local/tt2/WebRT/html, and when I
>                                                ^ perhaps it should be rt2?


Oops..typo on my part...I have the docroot set to
/usr/local/rt2/WebRT/html, and I still receive the error...

regards,

P

> 
> > access the webserver with a browser, the above error is logged and a
> > browser error results.
> > 
> > Anyone got any ideas ?
> > 
> > Cheers,
> > 
> > P
> > 
> > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 




From andreas.liebrich at 100world.com  Tue Jul 31 11:38:12 2001
From: andreas.liebrich at 100world.com (Andreas Liebrich)
Date: Tue, 31 Jul 2001 17:38:12 +0200
Subject: [rt-users] Problem with merged tickets
Message-ID: <CFBEEF36513E5A48BC73974BE27E88D10B031D@nues-exc01-2k.100world.global>

Hi all!

We are discovering problems here when we try to merge tickets.
The version currently in use is 2.0.0.

Let me give an example:

3 tickets, each with a single initial comment. (Just to make it easy to
reproduce, it works the same way if you have a longer history)

Action	Ticket	Comment
====================================
Create	#1		"content 1"
Create	#2		"content 2"
Create	#3		"content 3"

merge		#1 -> #2
 (gives:)	#2		"content 1", "content 2"

merge		#2 -> #3
 (gives:)	#3		"content 2", "content 3"

This is obviously wrong, as "content 1" got lost.

A possible but ugly workaround is to merge #1->#3 and #2->#3, but what
to do if there comes up another ticket in this thread?


Thanx for any help in advance,
Andreas Liebrich
-- 
___________________________________________________________
Andreas Liebrich                    100world.com AG
IT Operations                  ( )  Vordere Cramergasse 11
Fon: +49 (0)911 4244-504        X   D-90478 Nuernberg
Fax: +49 (0)911 4244-100       / \
andreas.liebrich at 100world.com       www.100world.com



From Rafael.Corvalan at linkvest.com  Tue Jul 31 06:39:52 2001
From: Rafael.Corvalan at linkvest.com (Rafael Corvalan)
Date: Tue, 31 Jul 2001 12:39:52 +0200
Subject: [rt-users] bug in watcher search for Postgres
Message-ID: <B45465FD9C23D21193E90000F8D0F3DF0117C858@mailsrv.linkvest.com>

In fact, but this is not the only problem with Postgres. If you are a
registered user with the e-mail "myname at macompany.com" and you send an
e-mail with the "From" field set to "MyName at company.com", you are not
the same user...
Jesse told me to use the method CanonicalizeAddress() in config.pm to
correct that (putting a lc() call), but I think this will not correct
your problem.

If someone in the list is a postgres specialist, maybe he could tell us
if there is a way to configure a column table to do case insensitive
searches...

-----Original Message-----
From: Vivek Khera [mailto:khera at kcilink.com] 
Sent: lundi, 30. juillet 2001 23:11
To: RT Users
Subject: [rt-users] bug in watcher search for Postgres


It seems that searching for matching users to add to a watcher list is
not case-insensitive with Postgres.  For example, my ID has organization
of "MailerMailer LLC" but searching for organization contains mail
returns no matches.  Searching for Mail does return matches.

I'm suspecting that there are other places where case-insensitivity
would be desirable, but isn't, due to the MySQL origins of the queries
(which is case insensitive by default.)

The fix is to find the queries and make them something like:

$x = lc($x);
then run query:

 select whatever from sometable where lower(fieldname) like '%$x%'


I haven't dug into the code to fix this just yet.

RT version 2.0.2 (with the 2.0.3 patch)... (how does one verify this
from the UI?)

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Tue Jul 31 13:39:14 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 31 Jul 2001 13:39:14 -0400
Subject: [rt-users] bug in watcher search for Postgres
In-Reply-To: <B45465FD9C23D21193E90000F8D0F3DF0117C858@mailsrv.linkvest.com>; from Rafael.Corvalan@linkvest.com on Tue, Jul 31, 2001 at 12:39:52PM +0200
References: <B45465FD9C23D21193E90000F8D0F3DF0117C858@mailsrv.linkvest.com>
Message-ID: <20010731133914.C18845@pallas.fsck.com>

Ok. DBIx-SearchBuilder 0.42-test1 is up on ftp.fsck.com/pub/rt/devel

If people could test out its case insensitivity, especially for full text
searches, I'd appreciate it.

        -j

On Tue, Jul 31, 2001 at 12:39:52PM +0200, Rafael Corvalan wrote:
> In fact, but this is not the only problem with Postgres. If you are a
> registered user with the e-mail "myname at macompany.com" and you send an
> e-mail with the "From" field set to "MyName at company.com", you are not
> the same user...
> Jesse told me to use the method CanonicalizeAddress() in config.pm to
> correct that (putting a lc() call), but I think this will not correct
> your problem.
> 
> If someone in the list is a postgres specialist, maybe he could tell us
> if there is a way to configure a column table to do case insensitive
> searches...
> 
> -----Original Message-----
> From: Vivek Khera [mailto:khera at kcilink.com] 
> Sent: lundi, 30. juillet 2001 23:11
> To: RT Users
> Subject: [rt-users] bug in watcher search for Postgres
> 
> 
> It seems that searching for matching users to add to a watcher list is
> not case-insensitive with Postgres.  For example, my ID has organization
> of "MailerMailer LLC" but searching for organization contains mail
> returns no matches.  Searching for Mail does return matches.
> 
> I'm suspecting that there are other places where case-insensitivity
> would be desirable, but isn't, due to the MySQL origins of the queries
> (which is case insensitive by default.)
> 
> The fix is to find the queries and make them something like:
> 
> $x = lc($x);
> then run query:
> 
>  select whatever from sometable where lower(fieldname) like '%$x%'
> 
> 
> I haven't dug into the code to fix this just yet.
> 
> RT version 2.0.2 (with the 2.0.3 patch)... (how does one verify this
> from the UI?)
> 
> -- 
> =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Vivek Khera, Ph.D.                Khera Communications, Inc.
> Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
> AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From sanity at fretzel.net  Tue Jul 31 14:14:09 2001
From: sanity at fretzel.net (Sanity)
Date: Tue, 31 Jul 2001 13:14:09 -0500 (CDT)
Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic...
Message-ID: <Pine.LNX.4.30.0107311306470.31585-100000@kilrathi.fretzel.net>

Is anyone else using this setup and/or had problems with it?

We have been using RT2 with Mod_ssl/Apache for about a week now and we
constantly get unable to find page error messages while using RT. If you
hit back and then submit or refresh the page it usually resolves the error
but is very annoying. As a test we switched RT2 back to a non-ssl
setup on the same server and now we no longer receive any error messages.

Log files show SSL connections being 'lost' or 'not connected'.

System is Solaris 8 on Sparc platform Sun Netra T1.
Apache is 1.3.19 with mod_ssl, mod_perl (static module built into apache),
mod_php4. Everything built from scratch on that server.

System has plenty of RAM and disk and is not loaded at all.

We do not have problems with any other pages on mod_ssl just with RT2 on
mod_ssl.










From damian at sentex.net  Tue Jul 31 15:48:40 2001
From: damian at sentex.net (Damian Gerow)
Date: Tue, 31 Jul 2001 15:48:40 -0400
Subject: [rt-users] Un-merging a ticket
Message-ID: <IDEEIMNKDLEOBLPDPOEHOEKACGAA.damian@sentex.net>

Is there currently a facility to un-merge a ticket?  I don't see anything
in the web i-face, just wondering if there's something on the commandline,
or if it's an SQL query...




From jesse at fsck.com  Tue Jul 31 19:09:18 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 31 Jul 2001 19:09:18 -0400
Subject: [rt-users] Un-merging a ticket
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHOEKACGAA.damian@sentex.net>; from damian@sentex.net on Tue, Jul 31, 2001 at 03:48:40PM -0400
References: <IDEEIMNKDLEOBLPDPOEHOEKACGAA.damian@sentex.net>
Message-ID: <20010731190918.D18845@pallas.fsck.com>

As of now, it's something you need to hack raw SQL to do... t's not something that's really
anywhere on my list of features that I'm planning to implement in anything approaching the near future.....
        -j


On Tue, Jul 31, 2001 at 03:48:40PM -0400, Damian Gerow wrote:
> Is there currently a facility to un-merge a ticket?  I don't see anything
> in the web i-face, just wondering if there's something on the commandline,
> or if it's an SQL query...
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From agould at aslab.com  Tue Jul 31 21:07:10 2001
From: agould at aslab.com (Ashley Gould)
Date: Tue, 31 Jul 2001 18:07:10 -0700
Subject: [rt-users] Mod_ssl and RT2? Possibly off-topic...
In-Reply-To: <Pine.LNX.4.30.0107311306470.31585-100000@kilrathi.fretzel.net>; from sanity@fretzel.net on Tue, Jul 31, 2001 at 01:14:09PM -0500
References: <Pine.LNX.4.30.0107311306470.31585-100000@kilrathi.fretzel.net>
Message-ID: <20010731180710.L24027@dagda.aslab.com>

I was just about to post this.  I'm not using mod_ssl.  This is on SuSE
7.1 with postgres backend.  Not very well built yet, first try, lots of
problems installing.  So I thought this might go away when I reinstall.



I'm getting various errors while in the web interface as a user:

As any user logging out I get a "document contained no data" error 
from Netscape.

and in httpd/error_log:
[Tue Jul 31 06:32:47 2001] [notice] child pid 4957 exit signal
Segmentation fault (11)

Usually after about 3 tries it lets me log out, but I often have to
repoint my browser back to the Index.html to get back to the login
screen.



Another error I get is when moving a ticket to another queue.  RT says
transacion failed, permission denied, but the ticket is non-the-less in
the new queue.  user has permission to create ticket in new queue.



Ashley Gould		
Technical Support	
ASL, Inc.
techsupport at aslab.com	
Support	(510)857-0057
Fax	(510)857-0010






On Tue, Jul 31, 2001 at 01:14:09PM -0500, Sanity wrote:
> Is anyone else using this setup and/or had problems with it?
> 
> We have been using RT2 with Mod_ssl/Apache for about a week now and we
> constantly get unable to find page error messages while using RT. If you
> hit back and then submit or refresh the page it usually resolves the error
> but is very annoying. As a test we switched RT2 back to a non-ssl
> setup on the same server and now we no longer receive any error messages.
> 
> Log files show SSL connections being 'lost' or 'not connected'.
> 
> System is Solaris 8 on Sparc platform Sun Netra T1.
> Apache is 1.3.19 with mod_ssl, mod_perl (static module built into apache),
> mod_php4. Everything built from scratch on that server.
> 
> System has plenty of RAM and disk and is not loaded at all.
> 
> We do not have problems with any other pages on mod_ssl just with RT2 on
> mod_ssl.
> 
> 
> 
> 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



From akp-adiel at cafe.tg  Tue Jul 31 17:37:19 2001
From: akp-adiel at cafe.tg (Adiel A. AKPLOGAN)
Date: Tue, 31 Jul 2001 21:37:19 +0000
Subject: [rt-users] RT running problem
In-Reply-To: <Pine.LNX.4.10.10107270208520.3104-100000@camelot.tdce.com.
 au>
References: <5.1.0.14.0.20010725030033.02cda220@pop3.cafe.tg>
Message-ID: <5.1.0.14.0.20010731212310.032ce790@pop3.cafe.tg>

Hello,

I have install rt 1.0.7 and it is working fine. Now i'm trying to install 
the latest version 2.0.4 but i have a lot of trouble!!!!
When i use fixdeps...it return two major error:

1 - when installing Apache::Cookie, it return this error

In file included from apache_request.c:58:
apache_request.h:5:19: httpd.h: Aucun fichier ou r?pertoire de ce type
apache_request.h:6:25: http_config.h: Aucun fichier ou r?pertoire de ce type
apache_request.h:7:23: http_core.h: Aucun fichier ou r?pertoire de ce type
apache_request.h:8:22: http_log.h: Aucun fichier ou r?pertoire de ce type
apache_request.h:9:23: http_main.h: Aucun fichier ou r?pertoire de ce type
apache_request.h:10:27: http_protocol.h: Aucun fichier ou r?pertoire de ce type
apache_request.h:11:25: util_script.h: Aucun fichier ou r?pertoire de ce type
make[1]: *** [apache_request.o] Erreur 1
make[1]: Quitte le r?pertoire `/root/.cpan/build/libapreq-0.31/c'
make: *** [subdirs] Erreur 2
   /usr/bin/make  -- NOT OK

2 - When installing Apache::Session

t/99mysqllock.......DBD::mysql::st execute failed: MySQL server has gone 
away at blib/lib/Apache/Session/Lock/MySQL.pm line 70.
         (in cleanup) DBD::mysql::st execute failed: MySQL server has gone 
away at blib/lib/Apache/Session/Lock/MySQL.pm line 70.

***what this mean? My mysql daemon is properly running!!!, and accessible 
by rt1.0.7!!******

t/99mysqllock.......ok
t/99mysqlstore......ok
t/99mysql...........DBI->connect(sessions) failed: Access denied for user: 
'@localhost' to database 'sessions' at 
blib/lib/Apache/Session/Lock/MySQL.pm line 36
         (in cleanup) DBI->connect(sessions) failed: Access denied for 
user: '@localhost' to database 'sessions' at 
blib/lib/Apache/Session/Lock/MySQL.pm line 36
t/99mysql...........dubious
         Test returned status 255 (wstat 65280, 0xff00)
DIED. FAILED tests 1-8
         Failed 8/8 tests, 0.00% okay

Can someone ahve an idea on these errors? Why Apache::Session is trying to 
access teh database session without user name?

Thanks.

--Adiel