[rt-users] correspondence problem

[Jesse]

I know this one will be in the faq when it gets updated (soon), but are you
taking into account that RT should never mail the person performing the
action? (It tries to be 'smart' aobut it)


On Mon, Jul 02, 2001 at 03:38:06PM -0700, Phil Oester wrote:
> When posting the original message, I had not, but about 5 minutes after
> doing so, I figured that part out, and now have this:
> 
>   OnCorrespond NotifyRequestors Correspondence
>   OnCreate AutoreplyToRequestors Autoreply
> 
> Now, at least, I get the following in the logfile:
> 
> RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond...
> RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
> RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
> RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors
> 
> But as you can see, it says no recipients, and doesn't send anything.
> 
> -----Original Message-----
> From: Teo de Hesselle [mailto:teo.dehesselle at uts.edu.au]
> Sent: Monday, July 02, 2001 3:28 PM
> To: Phil Oester
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] correspondence problem
> 
> 
> 
> Phil Oester wrote:
> >
> > I just can't get the 'reply' feature to actually send the mail.  Sendmail
> is
> 
> Have you added a script to actually send the response when a reply event
> occurs ?
> 
> HTH.
> 
> 
> 
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> 

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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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