[rt-users] correspondence problem

[Phil Oester]

Ok, turns out the mailer I was using to send tickets to the queue was
apparently sending bad header info, from which rt couldn't figure out who
the requestor was.  When I send from outlook, everything is perfect.

Thanks - Phil

p.s. the mailer is NetScanTools Pro 2000

-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Monday, July 02, 2001 3:38 PM
To: Phil Oester
Cc: rt-users at fsck.com
Subject: Re: [rt-users] correspondence problem


What scrips have you set up for your queues?


On Mon, Jul 02, 2001 at 02:37:09PM -0700, Phil Oester wrote:
> I've recently installed rt 2.0, and almost everything is working fine.
> Incoming mail is processed, and ends up in the appropriate queue, web
> interface works, etc.
>
> I just can't get the 'reply' feature to actually send the mail.  Sendmail
is
> properly configured on this server.  I don't see any debugging info in my
> log directory which would point me to a solution for this.  Anybody know
of
> any gotchas?
>
> -Phil
>
> p.s. read faq, email archives
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

--
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more
than 10 seconds continuously."
					-Nathan Mehl