[rt-users] Closed Tickets

[Teo de Hesselle]

Darrin Walton wrote:
> 
> Is there a way to have RT re-open a ticket if the requester or anyone
> else sends an email to that ticket?
> 

It does that by default, in RT1 and RT2 (though for v2, you need to grant
"ModifyTicket" to the requestor group).

-- 
Téo de Hesselle,                             | Kites rise higest against
Unix Systems Administrator                   | the wind -- not with it.
                                             |  
University of Technology, Sydney             |      -- Winston Churchill