[rt-users] Problem with merged tickets

Andreas Liebrich andreas.liebrich at 100world.com
Tue Jul 31 11:38:12 EDT 2001


Hi all!

We are discovering problems here when we try to merge tickets.
The version currently in use is 2.0.0.

Let me give an example:

3 tickets, each with a single initial comment. (Just to make it easy to
reproduce, it works the same way if you have a longer history)

Action	Ticket	Comment
====================================
Create	#1		"content 1"
Create	#2		"content 2"
Create	#3		"content 3"

merge		#1 -> #2
 (gives:)	#2		"content 1", "content 2"

merge		#2 -> #3
 (gives:)	#3		"content 2", "content 3"

This is obviously wrong, as "content 1" got lost.

A possible but ugly workaround is to merge #1->#3 and #2->#3, but what
to do if there comes up another ticket in this thread?


Thanx for any help in advance,
Andreas Liebrich
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