[rt-users] Problem with merged tickets
Andreas Liebrich
andreas.liebrich at 100world.com
Tue Jul 31 11:38:12 EDT 2001
Hi all!
We are discovering problems here when we try to merge tickets.
The version currently in use is 2.0.0.
Let me give an example:
3 tickets, each with a single initial comment. (Just to make it easy to
reproduce, it works the same way if you have a longer history)
Action Ticket Comment
====================================
Create #1 "content 1"
Create #2 "content 2"
Create #3 "content 3"
merge #1 -> #2
(gives:) #2 "content 1", "content 2"
merge #2 -> #3
(gives:) #3 "content 2", "content 3"
This is obviously wrong, as "content 1" got lost.
A possible but ugly workaround is to merge #1->#3 and #2->#3, but what
to do if there comes up another ticket in this thread?
Thanx for any help in advance,
Andreas Liebrich
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andreas.liebrich at 100world.com www.100world.com
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