From jesse at fsck.com  Fri Jun  1 00:54:22 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 1 Jun 2001 00:54:22 -0400
Subject: [rt-users] This is driving me nuts!
In-Reply-To: <20010531153919.79B891114A@pallas.eruditorum.org>; from jason@splitinfinity.net on Thu, May 31, 2001 at 08:34:52AM -0700
References: <200105232159.f4NLxF371025@online.thecia.ie> <20010523225004.57CB511155@pallas.eruditorum.org> <20010523210056.U18498@pallas.fsck.com> <20010524153516.0150911212@pallas.eruditorum.org> <20010524185013.C4533@pallas.fsck.com> <20010524230319.DCF1D1129B@pallas.eruditorum.org> <20010525010514.I4533@pallas.fsck.com> <20010530171132.4A792111D5@pallas.eruditorum.org> <20010530153804.B21121@pallas.fsck.com> <20010531153919.79B891114A@pallas.eruditorum.org>
Message-ID: <20010601005422.V23437@pallas.fsck.com>

Ok. Sounds like your webserver has a whacked out concept of what the timezone
is.  What happens if you run RT's CGI though an apache server on a high port
as you, rather than has root?


On Thu, May 31, 2001 at 08:34:52AM -0700, Split infinity Tech Support wrote:
> That shows the ticket correctly
> 
> Jason
> 
> > 
> > rt -show <affected ticketid>
> > 
> > 
> > On Wed, May 30, 2001 at 10:07:01AM -0700, Split infinity Tech Support
> > wrote:
> > > 
> > > > For a ticket that experiences the problem, do the commandline tools
> > work?
> > > > 
> > > >
> > > 
> > > I don't use the command line tools so I am unfamilliar with what I
> > should
> > > try. If you'd like me to try something, I'd be happy to.
> > > 
> > > Jason
> > > 
> > >  
> > > -- 
> > > FREE Web Site Monitoring for ALL! 100% FREE!
> > > http://www.ServerRat.com/tag/
> > > Notifies you via: ICQ, AIM and EMAIL!
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > autoconf is your friend until it mysteriously stops working, at which 
> > point it is a snarling wolverine attached to your genitals by its teeth
> >  (that said, it's better than most of the alternatives)  -- Nathan Mehl
> > 
> -- 
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From jesse at fsck.com  Fri Jun  1 01:10:00 2001
From: jesse at fsck.com ('Jesse')
Date: Fri, 1 Jun 2001 01:10:00 -0400
Subject: [rt-users] Template Tokens in v2
In-Reply-To: <B36488BB45D6D211A5BB0004AC56ACD8555179@wendy.lawtech.co.uk>; from adamg@perceptivetechnology.com on Thu, May 31, 2001 at 09:29:53AM +0100
References: <B36488BB45D6D211A5BB0004AC56ACD8555179@wendy.lawtech.co.uk>
Message-ID: <20010601011000.Z23437@pallas.fsck.com>

Subject: AutoReply: {$Ticket->Subject}


       Greetings,
        This message has been automatically generated in response to the
creation of a trouble ticket regarding:
        "{$Ticket->Subject()}", 
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].

Please include the string:

         [{$rtname} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do so, 
you may reply to this message.

                        Thank you,
                        {$Ticket->QueueObj->CorrespondAddress()}

-------------------------------------------------------------------------

{$Transaction->Content()}


On Thu, May 31, 2001 at 09:29:53AM +0100, Adam Giddens wrote:
> There is text in the existing templates, could you send me a example please.
> Last question I promise :o)
> 
> -----Original Message-----
> From: 'Jesse' [mailto:jesse at fsck.com]
> Sent: 30 May 2001 17:03
> To: Adam Giddens
> Cc: 'rt-users at lists.fsck.com'
> Subject: Re: [rt-users] Template Tokens in v2
> 
> 
> Those are RT1 tokens. Take a look at any of the existing templates for 
> RT2 to see the new format.
> 
> 
> On Wed, May 30, 2001 at 02:14:06PM +0100, Adam Giddens wrote:
> > What am i doing wrong then? I've put the below into a OnCreate template on
> > v2 although it only comes back as text (does not change) and not the
> correct
> > token info...
> > 
> > Jesse, any help?
> > 
> > ----Copy of Template----
> > A new request has just been mailed to the helpdesk system. The details are
> > below:
> > 
> > %serial_num%
> > %subject%
> > %req:status%
> > %req:priority%
> > 
> > %req:date_created%
> > 
> > %content%
> > 
> > 
> > -----Original Message-----
> > From: Jesse [mailto:jesse at fsck.com]
> > Sent: 29 May 2001 15:16
> > To: Adam Giddens
> > Cc: 'rt-users at lists.fsck.com'
> > Subject: Re: [rt-users] Template Tokens in v2
> > 
> > 
> > RT2 uses Text::Template and a more comprehensive set of tokens.
> > As yet, there's no manual for the template stuff, but you should
> > be able to crib together what you want by looking at the existing
> > templates for inspiration.
> > 
> >         -j
> > 
> > 
> > On Tue, May 29, 2001 at 09:15:06AM +0100, Adam Giddens wrote:
> > > Hi,
> > > 
> > > Does anyone know if it is possible to use Template Tokens on v2 of RT??
> > When
> > > I use the v1 token system when setting up templates they just come back
> as
> > > plain test rather than the correct information.
> > > 
> > > Can anyone help?
> > > 
> > > Adam
> > > 
> > > 
> > > **********************************************************************
> > > This email and any files transmitted with it are confidential and
> > > intended solely for the use of the individual or entity to whom they
> > > are addressed. If you have received this email in error please notify
> > > the system manager.
> > > 
> > > This footnote also confirms that this email message has been swept by
> > > MIMEsweeper for the presence of computer viruses.
> > > 
> > > administrator at perceptivetechnology.com
> > > **********************************************************************
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > Linux is like a Vorlon.  It is incredibly powerful, gives terse,
> > cryptic answers and has a lot of things going on in the background.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > 
> > **********************************************************************
> > This email and any files transmitted with it are confidential and
> > intended solely for the use of the individual or entity to whom they
> > are addressed. If you have received this email in error please notify
> > the system manager.
> > 
> > This footnote also confirms that this email message has been swept by
> > MIMEsweeper for the presence of computer viruses.
> > 
> > administrator at perceptivetechnology.com
> > **********************************************************************
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> I think co-ordinating 1000 prima donnas living all over the world will be as
> 
> easy as herding cats..." -- Andy Tanenbaum on the linux development model,
> 1992
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> **********************************************************************
> This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they
> are addressed. If you have received this email in error please notify
> the system manager.
> 
> This footnote also confirms that this email message has been swept by
> MIMEsweeper for the presence of computer viruses.
> 
> administrator at perceptivetechnology.com
> **********************************************************************
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Fri Jun  1 01:19:29 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 1 Jun 2001 01:19:29 -0400
Subject: [rt-users] Problems with Outlook-Emails
In-Reply-To: <3B16335A.8050304@s3-med.de>; from klaus.hoffmann@s3-med.de on Thu, May 31, 2001 at 02:04:42PM +0200
References: <3B16335A.8050304@s3-med.de>
Message-ID: <20010601011929.C23437@pallas.fsck.com>

Take a look at the subject-encoding patch in ftp://ftp.fsck.com/pub/rt/contrib


On Thu, May 31, 2001 at 02:04:42PM +0200, Klaus Hoffmann wrote:
> Hello Everbody,
> 
> I currently have problems with OutLook (or Exchange) -Clients. All mails 
> replied by them, have an entry in the subject-line that looks like this:
> 
> To  "'Klaus Hoffmann via RT'" <support at s3-med.de>
> Subject 
> =?iso-8859-1?Q?AW:_=5BSupport_#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?= 
> =?iso-8859-1?Q?KE=29_Lager?=
> 
> This entry can?t be handled by RT. So there?s always a new entry in the 
> rt-database.
> 
> I installed stripemime (which really works fine with attachments!) but 
> nothing has changed.
> 
> Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly 
> everyone uses Outlook.... :-(
> 
> Can you give me a hint?
> 
> Regards
> 
> Klaus Hoffmann
> -- 
> Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
> HOFFMANN Consulting		Tel.: 	+49-7161-989464
> Unternehmensberatungs GmbH	Fax:	+49-7161-989466
> Zeisigweg 1			Mobil: 	+49-170-2033183
> D-73054 Eislingen		Mobilfx:+49-170-132033230
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From f.heyer at sgh-net.de  Fri Jun  1 03:25:16 2001
From: f.heyer at sgh-net.de (Florian Heyer)
Date: Fri, 1 Jun 2001 09:25:16 +0200
Subject: [rt-users] Problems with Outlook-Emails
In-Reply-To: <3B16335A.8050304@s3-med.de>; from klaus.hoffmann@s3-med.de on Thu, May 31, 2001 at 02:04:42PM +0200
References: <3B16335A.8050304@s3-med.de>
Message-ID: <20010601092516.A4461@calvin.hannover.sgh-net.de>

Hello,
this subject encoding is used when the subject contains characters like ???...

You should install the following patch:
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

This patch makes use of the module MIME::Words, so make sure it' s installed.
With this patch encoded subjects are translated back to normal form.


On Thu, 31 May 2001 14:04:42 +0200, Klaus Hoffmann wrote:
> 
> Hello Everbody,
> 
> I currently have problems with OutLook (or Exchange) -Clients. All mails 
> replied by them, have an entry in the subject-line that looks like this:
> 
> To  "'Klaus Hoffmann via RT'" <support at s3-med.de>
> Subject 
> =?iso-8859-1?Q?AW:_=5BSupport_#9=5D_=28Support=29_Best=E4nde_im_MW_=28=3D?= 
> =?iso-8859-1?Q?KE=29_Lager?=
> 
> This entry can?t be handled by RT. So there?s always a new entry in the 
> rt-database.
> 
> I installed stripemime (which really works fine with attachments!) but 
> nothing has changed.
> 
> Mails from Netscape Mail (from Windows and Unix) are OK. Unfortunatly 
> everyone uses Outlook.... :-(
> 
> Can you give me a hint?
> 
> Regards
> 
> Klaus Hoffmann
> -- 
> Klaus Hoffmann			EMail:  klaus.hoffmann at s3-med.de
> HOFFMANN Consulting		Tel.: 	+49-7161-989464
> Unternehmensberatungs GmbH	Fax:	+49-7161-989466
> Zeisigweg 1			Mobil: 	+49-170-2033183
> D-73054 Eislingen		Mobilfx:+49-170-132033230
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer            SGH Internet Division
f.heyer at sgh-net.de       http://www.sgh-net.de



From Dirk.Haenelt at itl.justiz.sachsen.de  Fri Jun  1 04:38:14 2001
From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt)
Date: Fri, 01 Jun 2001 10:38:14 +0200
Subject: [rt-users] multilanguage ?
Message-ID: <3B175476.279C1158@itl.justiz.sachsen.de>

is there a possibility to change the language ?
ok, i can write new templates....but the webgui ?
-- 
Dirk Haenelt
IT-Leitstelle JVA Dresden



From Dirk.Haenelt at itl.justiz.sachsen.de  Fri Jun  1 04:40:39 2001
From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt)
Date: Fri, 01 Jun 2001 10:40:39 +0200
Subject: [rt-users] tag doku ?
Message-ID: <3B175507.B612A4FB@itl.justiz.sachsen.de>

where i can find a complete doku of the tags
in templates ?
-- 
Dirk Haenelt
IT-Leitstelle JVA Dresden



From brigit at infoplease.com  Fri Jun  1 11:06:54 2001
From: brigit at infoplease.com (brigit schroeder)
Date: Fri, 1 Jun 2001 11:06:54 -0400
Subject: [rt-users] configuring sendmail with ssh/rt
References: <Pine.LNX.4.10.10105311433140.17196-100000@bewley.net>
Message-ID: <002501c0eaac$7e71b6f0$8101000a@infoplease.com>

> Can you show us the alias you are using? It sounds like you are piping
> email to an ssh command? I really doubt you need/want to do that if you
> are.
>
> As far as executables and sendmail, you can pub symlinks in /etc/smrsh to
> make sendmail happy.
>

Let's see...the new alias that I put in the mailserver's file was as
follows:

rt-requests: |"ssh -T -v -i  /.ssh/rt rt at mymachine.foo.com"

is this enough info?

brigit.

thanks for your help.,




From gadams at promisant.com  Fri Jun  1 12:59:34 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Fri, 1 Jun 2001 13:59:34 -0300
Subject: [rt-users] Error on autoReply
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC18F541@CORPBMVEX.corp.promisant.com>

Upgraded to the latest snapshot (1.3.83), and also the latest
DBIx:SearchBuilder.pm. AutoReply has stopped working. Here's the
contents of the log file:

Debug mode enabled
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 893, <STDIN>
line 21.
DBD::Pg::st execute failed: ERROR:  Attribute main.scripcondition must
be GROUPed or used in an aggregate function
DBIx::SearchBuilder error:ERROR:  Attribute main.scripcondition must be
GROUPed or used in an aggregate function
 
        Query String is SELECT main.* FROM Scrips main, ScripConditions
ScripConditions_1   WHERE ((ScripConditions_1.ApplicableTransTypes LIKE
'%Create%') OR (ScripConditions_1.ApplicableTransTypes LIKE '%Any%'))
AND ((main.Queue = '2') OR (main.Queue = '0')) AND main.ScripCondition =
ScripConditions_1.id  GROUP BY main.id  
DBD::Pg::st fetchrow_hashref failed: no statement executing
Use of uninitialized value in delete at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
line 136, <STDIN> line 21.
Ticket 27 created in queue 'TechOps'

The ticket is getting created fine, but the autoreply, sh'e dead Jim.


--- Gavin Adams
Promisant Ltd.
Bermuda




From dale at bewley.net  Fri Jun  1 13:10:01 2001
From: dale at bewley.net (Dale Bewley)
Date: Fri, 1 Jun 2001 10:10:01 -0700 (PDT)
Subject: [rt-users] configuring sendmail with ssh/rt
In-Reply-To: <002501c0eaac$7e71b6f0$8101000a@infoplease.com>
Message-ID: <Pine.LNX.4.10.10106011006270.17196-100000@bewley.net>

On Fri, 1 Jun 2001, brigit schroeder wrote:
> > Can you show us the alias you are using? It sounds like you are piping
> > email to an ssh command? I really doubt you need/want to do that if you
> > are.
> >
> > As far as executables and sendmail, you can pub symlinks in /etc/smrsh to
> > make sendmail happy.
> >
> 
> Let's see...the new alias that I put in the mailserver's file was as
> follows:
> 
> rt-requests: |"ssh -T -v -i  /.ssh/rt rt at mymachine.foo.com"
> 

I think you would be better off if you changed the alias on your mail
server to this:

rt-requests:	re-requests at mymachine.foo.com

And then on mymachine.foo.com you added this alias:

rt-requests:    "|/usr/local/rt/bin/rt-mailgate rt-requests correspond"

That will probably require you to put a symlink in /etc/smrsh on
mymachine.foo.com.

If the format of RT "2" mailgate aliases are different, I'm sorry. I've
not looked at it yet.
--
Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/




From jesse at fsck.com  Fri Jun  1 14:26:29 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 1 Jun 2001 14:26:29 -0400
Subject: [rt-users] Error on autoReply
In-Reply-To: <A648F47C4D9AE04185326D8AD8E367DC18F541@CORPBMVEX.corp.promisant.com>; from gadams@promisant.com on Fri, Jun 01, 2001 at 01:59:34PM -0300
References: <A648F47C4D9AE04185326D8AD8E367DC18F541@CORPBMVEX.corp.promisant.com>
Message-ID: <20010601142629.Z23437@pallas.fsck.com>

Ho-hum. Will be fixed in DBIx::SearchBuilder 0.38


On Fri, Jun 01, 2001 at 01:59:34PM -0300, Adams, Gavin wrote:
> Upgraded to the latest snapshot (1.3.83), and also the latest
> DBIx:SearchBuilder.pm. AutoReply has stopped working. Here's the
> contents of the log file:
> 
> Debug mode enabled
> Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 893, <STDIN>
> line 21.
> DBD::Pg::st execute failed: ERROR:  Attribute main.scripcondition must
> be GROUPed or used in an aggregate function
> DBIx::SearchBuilder error:ERROR:  Attribute main.scripcondition must be
> GROUPed or used in an aggregate function
>  
>         Query String is SELECT main.* FROM Scrips main, ScripConditions
> ScripConditions_1   WHERE ((ScripConditions_1.ApplicableTransTypes LIKE
> '%Create%') OR (ScripConditions_1.ApplicableTransTypes LIKE '%Any%'))
> AND ((main.Queue = '2') OR (main.Queue = '0')) AND main.ScripCondition =
> ScripConditions_1.id  GROUP BY main.id  
> DBD::Pg::st fetchrow_hashref failed: no statement executing
> Use of uninitialized value in delete at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
> line 136, <STDIN> line 21.
> Ticket 27 created in queue 'TechOps'
> 
> The ticket is getting created fine, but the autoreply, sh'e dead Jim.
> 
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From gadams at promisant.com  Fri Jun  1 14:32:30 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Fri, 1 Jun 2001 15:32:30 -0300
Subject: [rt-users] Error on autoReply
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC160F70@CORPBMVEX.corp.promisant.com>

That'll teach me! :) Backed down to 0.33, working again.


--- Gavin Adams
Promisant Ltd.
Bermuda

> -----Original Message-----
> From: Jesse [mailto:jesse at fsck.com]
> Sent: Friday, June 01, 2001 15:26
> To: Adams, Gavin
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Error on autoReply
> 
> 
> Ho-hum. Will be fixed in DBIx::SearchBuilder 0.38
> 
> 
> On Fri, Jun 01, 2001 at 01:59:34PM -0300, Adams, Gavin wrote:
> > Upgraded to the latest snapshot (1.3.83), and also the latest
> > DBIx:SearchBuilder.pm. AutoReply has stopped working. Here's the
> > contents of the log file:
> >
> > Debug mode enabled
> > Use of uninitialized value in pattern match (m//) at
> > /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder.pm line 893,
<STDIN>
> > line 21.
> > DBD::Pg::st execute failed: ERROR:  Attribute main.scripcondition
must
> > be GROUPed or used in an aggregate function
> > DBIx::SearchBuilder error:ERROR:  Attribute main.scripcondition must
be
> > GROUPed or used in an aggregate function
> >
> >         Query String is SELECT main.* FROM Scrips main,
ScripConditions
> > ScripConditions_1   WHERE ((ScripConditions_1.ApplicableTransTypes
LIKE
> > '%Create%') OR (ScripConditions_1.ApplicableTransTypes LIKE
'%Any%'))
> > AND ((main.Queue = '2') OR (main.Queue = '0')) AND
main.ScripCondition =
> > ScripConditions_1.id  GROUP BY main.id
> > DBD::Pg::st fetchrow_hashref failed: no statement executing
> > Use of uninitialized value in delete at
> > /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
> > line 136, <STDIN> line 21.
> > Ticket 27 created in queue 'TechOps'
> >
> > The ticket is getting created fine, but the autoreply, sh'e dead
Jim.
> >
> >
> > --- Gavin Adams
> > Promisant Ltd.
> > Bermuda
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> autoconf is your friend until it mysteriously stops working, at which
> point it is a snarling wolverine attached to your genitals by its
teeth
>  (that said, it's better than most of the alternatives)  -- Nathan
Mehl



From evazquez at inflow.com  Mon Jun  4 17:00:51 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Mon, 4 Jun 2001 15:00:51 -0600 (MDT)
Subject: [rt-users] Feature Request
Message-ID: <Pine.BSO.4.33.0106041456140.19740-100000@nb8427a.admin.corp.inflow.com>

OK, this may or may not make sense, but here goes:

It would seem to be a valid request to have an actual comments field
that is separate from the originating email and is not, therefore,
included when resolutions are sent to the complainant.

My reasoning:  I am using RT to track complaints to my eMail and Network
abuse account.  It would greatly enhance it's functionality if I could
jot notes like "called customer - he's a clueless putz but agreed to
check his servers for open relays" without having those self same notes
sent to the aforementioned putz when I close the ticket out.

Does this make sense?  Is it even possible?

-- 
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211

"There are two major products that come out of Berkeley: LSD and UNIX.
We don't believe this to be a coincidence."  --Jeremy S. Anderson



From jesse at fsck.com  Mon Jun  4 23:15:18 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 4 Jun 2001 23:15:18 -0400
Subject: [rt-users] Feature Request
In-Reply-To: <Pine.BSO.4.33.0106041456140.19740-100000@nb8427a.admin.corp.inflow.com>; from evazquez@inflow.com on Mon, Jun 04, 2001 at 03:00:51PM -0600
References: <Pine.BSO.4.33.0106041456140.19740-100000@nb8427a.admin.corp.inflow.com>
Message-ID: <20010604231518.R14717@pallas.fsck.com>

Sounds like you want to record 'Comments' rather than 'Correspondence'.
It's been there since 0.1.

        -jesse


On Mon, Jun 04, 2001 at 03:00:51PM -0600, Ed Vazquez, Jr. wrote:
> OK, this may or may not make sense, but here goes:
> 
> It would seem to be a valid request to have an actual comments field
> that is separate from the originating email and is not, therefore,
> included when resolutions are sent to the complainant.
> 
> My reasoning:  I am using RT to track complaints to my eMail and Network
> abuse account.  It would greatly enhance it's functionality if I could
> jot notes like "called customer - he's a clueless putz but agreed to
> check his servers for open relays" without having those self same notes
> sent to the aforementioned putz when I close the ticket out.
> 
> Does this make sense?  Is it even possible?
> 
> -- 
> Ed Vazquez
> Senior Security Engineer
> Inflow, Inc. (http://www.inflow.com/home.asp)
> 303.942.3211
> 
> "There are two major products that come out of Berkeley: LSD and UNIX.
> We don't believe this to be a coincidence."  --Jeremy S. Anderson
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."
							-me



From jesse at fsck.com  Tue Jun  5 00:59:40 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 5 Jun 2001 00:59:40 -0400
Subject: [rt-users] RT 1.0.7 Pulldowns
In-Reply-To: <3B0E81D9.40366B0A@std.teradyne.com>; from eric.horne@std.teradyne.com on Fri, May 25, 2001 at 09:01:29AM -0700
References: <3B0E81D9.40366B0A@std.teradyne.com>
Message-ID: <20010605005940.V14717@pallas.fsck.com>

There's no particular reason that it doesn't exist, other than that it has
never been a big priority.  If it's something you're interested in working
on, I'd strongly recommend that you do it as a bit of plugin ui for RT2.

        -j


On Fri, May 25, 2001 at 09:01:29AM -0700, Eric Horne wrote:
> Jesse-
> 
>   I've got a question for ya. 
> 
>   Currently, the RT tool does not have the capability to change
> something about a particular rt from the main menu. For example, I can't
> change the priority on a task directly on the main menu -- I would have
> to bring up the ticket, then click on the priority (which brings up
> another page) then I can set the priority. 
> 
>   Being able to do this in one shot on the main page seems much more
> convenient. I would like to go ahead and add that capability to my
> version of RT. 
> 
>   However, being the smart and insightful guy that you are, I figured
> you did not add this capability for a reason. Was there a reason for not
> having this? (one I can think of is that there is a performance reason
> in drawing too many pulldowns and text fields). I'd like to know if you
> thought of this and rejected before I embark on doing it and come to the
> same conclusions you did. 
> 
>   Thanks!
> 
> -Eric
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From Jens.Mattfeld at atmel-wm.com  Tue Jun  5 03:23:49 2001
From: Jens.Mattfeld at atmel-wm.com (Jens.Mattfeld at atmel-wm.com)
Date: Tue, 5 Jun 2001 09:23:49 +0200 
Subject: [rt-users] problem with display option
Message-ID: <B2B544906820D511A9EA00B0D0AAE99211D61B@heather.temic.de>

Hello,

I set up a user with display rights to my queue. But this user can modify
requests? How is that possible? I need a user who can only view the queue
and do nothing else? Any ideas what's wrong?

Thanks, Jens

> Jens Mattfeld 
> IT-Operations 
>  
> Atmel Germany GmbH 
> Theresienstr. 2 
> 
> D-74072 Heilbronn 
>  
> Phone +49 (0)7131 672613 
> Fax +49 (0)7131 672210 
>  
> mailto:jens.mattfeld at atmel-wm.com 
> http://www.atmel-wm.com 
> 



From y.fitterer at ram.ac.uk  Tue Jun  5 12:44:05 2001
From: y.fitterer at ram.ac.uk (Yan Fitterer)
Date: Tue, 5 Jun 2001 17:44:05 +0100
Subject: [rt-users] testdeps omission
Message-ID: <3B1D1B3F.3889.1B0E287@localhost>

Hi,

I've just (successfully) implemented RT at our place, and noticed that testdeps 
doesn't test for Bundle::libnet, while it may want to:

I had trouble sending mail from RT, then realised (thanks the logs) that I was 
missing Net::Domain.pm and Net::SMTP.pm

I do realise that every system out there has Bundle::libnet installed, but as 
it happends, mine didn't - and it wasn't picked up by testdeps. Maybe it should?

Thanks
Bye
Yan

-- 
Yan Fitterer
IT Manager, Royal Academy of Music
E-mail : y.fitterer at ram.ac.uk
Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
  




From jesse at fsck.com  Tue Jun  5 14:17:18 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 5 Jun 2001 14:17:18 -0400
Subject: [rt-users] testdeps omission
In-Reply-To: <3B1D1B3F.3889.1B0E287@localhost>; from y.fitterer@ram.ac.uk on Tue, Jun 05, 2001 at 05:44:05PM +0100
References: <3B1D1B3F.3889.1B0E287@localhost>
Message-ID: <20010605141718.C14717@pallas.fsck.com>

RT shouldn't need Net::SMTP unless you're trying to use the SMTP mail transport.... is that what you 're doing?

-j


On Tue, Jun 05, 2001 at 05:44:05PM +0100, Yan Fitterer wrote:
> Hi,
> 
> I've just (successfully) implemented RT at our place, and noticed that testdeps 
> doesn't test for Bundle::libnet, while it may want to:
> 
> I had trouble sending mail from RT, then realised (thanks the logs) that I was 
> missing Net::Domain.pm and Net::SMTP.pm
> 
> I do realise that every system out there has Bundle::libnet installed, but as 
> it happends, mine didn't - and it wasn't picked up by testdeps. Maybe it should?
> 
> Thanks
> Bye
> Yan
> 
> -- 
> Yan Fitterer
> IT Manager, Royal Academy of Music
> E-mail : y.fitterer at ram.ac.uk
> Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
>   
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon.  It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.



From jesse at fsck.com  Tue Jun  5 22:42:42 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 5 Jun 2001 22:42:42 -0400
Subject: [rt-users] problem with display option
In-Reply-To: <B2B544906820D511A9EA00B0D0AAE99211D61B@heather.temic.de>; from Jens.Mattfeld@atmel-wm.com on Tue, Jun 05, 2001 at 09:23:49AM +0200
References: <B2B544906820D511A9EA00B0D0AAE99211D61B@heather.temic.de>
Message-ID: <20010605224242.V14717@pallas.fsck.com>

Huh? Can you be a bit more specific about what you're seeing?
What version of RT? 
What are specific examples of what the user can do?
I presume you're talking about RT 1.0.x. Is the user an RT Admin?

        -j


On Tue, Jun 05, 2001 at 09:23:49AM +0200, Jens.Mattfeld at atmel-wm.com wrote:
> Hello,
> 
> I set up a user with display rights to my queue. But this user can modify
> requests? How is that possible? I need a user who can only view the queue
> and do nothing else? Any ideas what's wrong?
> 
> Thanks, Jens
> 
> > Jens Mattfeld 
> > IT-Operations 
> >  
> > Atmel Germany GmbH 
> > Theresienstr. 2 
> > 
> > D-74072 Heilbronn 
> >  
> > Phone +49 (0)7131 672613 
> > Fax +49 (0)7131 672210 
> >  
> > mailto:jens.mattfeld at atmel-wm.com 
> > http://www.atmel-wm.com 
> > 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From y.fitterer at ram.ac.uk  Wed Jun  6 08:00:58 2001
From: y.fitterer at ram.ac.uk (Yan Fitterer)
Date: Wed, 6 Jun 2001 13:00:58 +0100
Subject: [rt-users] testdeps omission
In-Reply-To: <20010605141718.C14717@pallas.fsck.com>
References: <3B1D1B3F.3889.1B0E287@localhost>; from y.fitterer@ram.ac.uk on Tue, Jun 05, 2001 at 05:44:05PM +0100
Message-ID: <3B1E2987.2550.BBF38D@localhost>

Wasn't aware I was "doing" that. My config.pm is specifying sendmail as the 
outgoing transport (in fact, that section is pretty much unchanged from the 
default).

How does one get to use/not use sendmail / SMTP?

Thanks
Yan

----  On 5 Jun 2001, at 14:17, Jesse wrote:  ----

> RT shouldn't need Net::SMTP unless you're trying to use the SMTP mail
> transport.... is that what you 're doing?
> 
> -j
> 
> 
> On Tue, Jun 05, 2001 at 05:44:05PM +0100, Yan Fitterer wrote:
> > Hi,
> > 
> > I've just (successfully) implemented RT at our place, and noticed that
> > testdeps doesn't test for Bundle::libnet, while it may want to:
> > 
> > I had trouble sending mail from RT, then realised (thanks the logs) that I was
> > missing Net::Domain.pm and Net::SMTP.pm
> > 
> > I do realise that every system out there has Bundle::libnet installed, but as
> > it happends, mine didn't - and it wasn't picked up by testdeps. Maybe it
> > should?
> > 
> > Thanks
> > Bye
> > Yan
> > 
> > -- 
> > Yan Fitterer
> > IT Manager, Royal Academy of Music
> > E-mail : y.fitterer at ram.ac.uk
> > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
> >   
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> Linux is like a Vorlon.  It is incredibly powerful, gives terse,
> cryptic answers and has a lot of things going on in the background.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users


-- 
Yan Fitterer
IT Manager, Royal Academy of Music
E-mail : y.fitterer at ram.ac.uk
Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
  




From Gerd.Nienhaus at orthogon.de  Wed Jun  6 09:47:16 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Wed, 06 Jun 2001 15:47:16 +0200
Subject: [rt-users] bad From: header within mail send from rt
Message-ID: <3B1E3464.36538914@orthogon.de>

hallalieh !

I have a problem with the mail send via rt.

The From: header always looks like...

	RT <rt at YAST_ASK>

therefore a reply to these messages is quite difficult :( !

I tried to use config.pm to configure this string...

#This is the default address that will be listed in 
#From: and Reply-To: headers of mail tracked by RT unless overridden
#by a queue specific address

$CorrespondAddress="RT::CorrespondAddress.not.set";

$CommentAddress="RT::CommentAddress.not.set";

but setting this parameters didn't show any effect !?!

Any ideas ?

I am using rt 1.3.81.

Thanks for your help and regards from Germany and...

Gerd.


-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From allbery at ece.cmu.edu  Wed Jun  6 09:52:41 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Wed, 06 Jun 2001 09:52:41 -0400
Subject: [rt-users] bad From: header within mail send from rt
In-Reply-To: <3B1E3464.36538914@orthogon.de>
References: <3B1E3464.36538914@orthogon.de>
Message-ID: <8360000.991835561@vpn26.ece.cmu.edu>

On Wednesday, June 06, 2001 15:47:16 +0200, Gerd Nienhaus 
<Gerd.Nienhaus at orthogon.de> wrote:
+-----
| The From: header always looks like...
|
| 	RT <rt at YAST_ASK>
+--->8

Edit /etc/rc.config and change the value of FROM_HEADER, then run 
"/sbin/SuSEconfig --nonewpackage".


-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From Gerd.Nienhaus at orthogon.de  Wed Jun  6 10:25:14 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Wed, 06 Jun 2001 16:25:14 +0200
Subject: [rt-users] bad From: header within mail send from rt
References: <3B1E3464.36538914@orthogon.de> <20010606095207.D14717@pallas.fsck.com>
Message-ID: <3B1E3D4A.DB9FA5E4@orthogon.de>

aloha Jess, hi Brandon !

Jesse wrote:
> 
> have you tried setting the queue's return address in Admin/Queues ?

Yes I did several tests with the 'Correspondence Address:', but
everything
after an '@' seems to be ignored ?!?

Everything before an '@' will be added to the From header in front
of the '@YAST_ASK' ! 

Additionally the '@YAST_ASK' will be added !

Is that the intended behaviour ?

The solution Brandon provided works fine for me :)

Thanks for your quick assistance...

and regards from Germany and...

Gerd.

-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From allbery at ece.cmu.edu  Wed Jun  6 10:55:24 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Wed, 06 Jun 2001 10:55:24 -0400
Subject: [rt-users] bad From: header within mail send from rt
In-Reply-To: <3B1E3D4A.DB9FA5E4@orthogon.de>
References: <3B1E3464.36538914@orthogon.de>
 <20010606095207.D14717@pallas.fsck.com> <3B1E3D4A.DB9FA5E4@orthogon.de>
Message-ID: <20650000.991839324@vpn26.ece.cmu.edu>

On Wednesday, June 06, 2001 16:25:14 +0200, Gerd Nienhaus 
<Gerd.Nienhaus at orthogon.de> wrote:
+-----
| Everything before an '@' will be added to the From header in front
| of the '@YAST_ASK' !
|
| Additionally the '@YAST_ASK' will be added !
|
| Is that the intended behaviour ?
+--->8

The "YAST" should have been a clue:  that has nothing to do with RT, it's a 
misconfiguration in SuSE's YaST config file (/etc/rc.config).  Your mailer 
is supposed to append the local hostname to any email addresses that lack 
one; because it was never set, it defaulted to YAST_ASK and that's what the 
mailer (sendmail, postfix, whatever) is appending.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From damian at sentex.ca  Wed Jun  6 12:58:48 2001
From: damian at sentex.ca (Damian Gerow)
Date: Wed, 6 Jun 2001 12:58:48 -0400
Subject: [rt-users] Adding members to groups
Message-ID: <IDEEIMNKDLEOBLPDPOEHKEEJCAAA.damian@sentex.ca>

I'm working on a fresh install of RT, and I'm having troubles adding members
to groups.  Logged in as rt_system, I'll create a new group, and when I
click on the "members" link, I get a "Couldn't find user" in the Status box.

I've used 1.3.89 to 1.3.95-test2, all with the same results, on a Debian
machine with MySQL 3.23.38.

Can anyone point me in the right direction, or point me to some thorough
docs?




From jesse at fsck.com  Wed Jun  6 13:56:46 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 6 Jun 2001 13:56:46 -0400
Subject: [rt-users] Adding members to groups
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHKEEJCAAA.damian@sentex.ca>; from damian@sentex.ca on Wed, Jun 06, 2001 at 12:58:48PM -0400
References: <IDEEIMNKDLEOBLPDPOEHKEEJCAAA.damian@sentex.ca>
Message-ID: <20010606135646.K14717@pallas.fsck.com>

First up, you really want to be logging in as 'root', not rt_system.

Second up, you just discovered a bug ;)

It should be fixed in 1.3.96


On Wed, Jun 06, 2001 at 12:58:48PM -0400, Damian Gerow wrote:
> I'm working on a fresh install of RT, and I'm having troubles adding members
> to groups.  Logged in as rt_system, I'll create a new group, and when I
> click on the "members" link, I get a "Couldn't find user" in the Status box.
> 
> I've used 1.3.89 to 1.3.95-test2, all with the same results, on a Debian
> machine with MySQL 3.23.38.
> 
> Can anyone point me in the right direction, or point me to some thorough
> docs?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.



From jesse at fsck.com  Wed Jun  6 14:20:42 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 6 Jun 2001 14:20:42 -0400
Subject: [rt-users] testdeps omission
In-Reply-To: <3B1E2987.2550.BBF38D@localhost>; from y.fitterer@ram.ac.uk on Wed, Jun 06, 2001 at 01:00:58PM +0100
References: <3B1D1B3F.3889.1B0E287@localhost>; <20010605141718.C14717@pallas.fsck.com> <3B1E2987.2550.BBF38D@localhost>
Message-ID: <20010606142042.O14717@pallas.fsck.com>

I suspect that it's actually the Mail::Send stuff that MIME::Entity uses
by default.  Switching from sendmail to smtp would require
frobbing the Mailing options in config.pm


On Wed, Jun 06, 2001 at 01:00:58PM +0100, Yan Fitterer wrote:
> Wasn't aware I was "doing" that. My config.pm is specifying sendmail as the 
> outgoing transport (in fact, that section is pretty much unchanged from the 
> default).
> 
> How does one get to use/not use sendmail / SMTP?
> 
> Thanks
> Yan
> 
> ----  On 5 Jun 2001, at 14:17, Jesse wrote:  ----
> 
> > RT shouldn't need Net::SMTP unless you're trying to use the SMTP mail
> > transport.... is that what you 're doing?
> > 
> > -j
> > 
> > 
> > On Tue, Jun 05, 2001 at 05:44:05PM +0100, Yan Fitterer wrote:
> > > Hi,
> > > 
> > > I've just (successfully) implemented RT at our place, and noticed that
> > > testdeps doesn't test for Bundle::libnet, while it may want to:
> > > 
> > > I had trouble sending mail from RT, then realised (thanks the logs) that I was
> > > missing Net::Domain.pm and Net::SMTP.pm
> > > 
> > > I do realise that every system out there has Bundle::libnet installed, but as
> > > it happends, mine didn't - and it wasn't picked up by testdeps. Maybe it
> > > should?
> > > 
> > > Thanks
> > > Bye
> > > Yan
> > > 
> > > -- 
> > > Yan Fitterer
> > > IT Manager, Royal Academy of Music
> > > E-mail : y.fitterer at ram.ac.uk
> > > Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
> > >   
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > Linux is like a Vorlon.  It is incredibly powerful, gives terse,
> > cryptic answers and has a lot of things going on in the background.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> -- 
> Yan Fitterer
> IT Manager, Royal Academy of Music
> E-mail : y.fitterer at ram.ac.uk
> Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364
>   
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From WillsWeb at home.com  Wed Jun  6 15:36:20 2001
From: WillsWeb at home.com (Will's Web Service)
Date: Wed, 06 Jun 2001 15:36:20 -0400
Subject: [rt-users] Request flow question ...
In-Reply-To: <20010606142042.O14717@pallas.fsck.com>
References: <3B1E2987.2550.BBF38D@localhost>
 <3B1D1B3F.3889.1B0E287@localhost>
 <20010605141718.C14717@pallas.fsck.com>
 <3B1E2987.2550.BBF38D@localhost>
Message-ID: <5.1.0.14.2.20010606152824.05314db0@24.2.2.70>

RT:

I'm new to the list and successfully setup RT last night on My RH 7 box.

Every thing is working great ... the only issue was the "sendmail" fix that 
allows piping (on the web FAQ, but not in the README) ... after applying 
this I was 100%.

Here is a newbie (workflow), request flow question ...

If I have a user sending in a request to: help at mydomain.com ... I want to 
have the request e-mail go to 3 different places, 2 admin e-mail accounts 
and a text e-mail pager.

What would be the easiest way to accomplish this? Is this a function of 
Sendmail or RT?

Kind Regards,
Will




From ben at netraverse.com  Wed Jun  6 17:44:02 2001
From: ben at netraverse.com (Ben Pitzer)
Date: Wed, 6 Jun 2001 17:44:02 -0400 (EDT)
Subject: [rt-users] Post-install RT error
Message-ID: <Pine.LNX.4.33.0106061738240.23211-100000@bpitzer1.raleigh.netraverse.com>

Folks,

I've "successfully" installed RT on a Progeny Debian machine, along with
all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
this seemed to go correctly, although the Msql-Mysql-modules install did
take some modification of the makefile to get it to work, but that should
not be affecting my current problem, which is this:

After installing, I try to run the rtadmin commmand out of the rt/bin/
directory.  This is the error I get:

bash-2.04# ./rtadmin queue -create sysadmin
Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
line 169.

 at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
8.


This is a problem for me, obviously.  This seems to indicate to me that
something in the Msql-Mysql-modules install failed, however it went in
fine.  Now, though, when I go back to it, it fails the 'make test' portion
of the install, but I think that this is the result of me changing the
root MySQL password.  Does anyone have any thoughts?

Regards,
Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401




From jesse at fsck.com  Wed Jun  6 17:49:37 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 6 Jun 2001 17:49:37 -0400
Subject: [rt-users] Post-install RT error
In-Reply-To: <Pine.LNX.4.33.0106061738240.23211-100000@bpitzer1.raleigh.netraverse.com>; from ben@netraverse.com on Wed, Jun 06, 2001 at 05:44:02PM -0400
References: <Pine.LNX.4.33.0106061738240.23211-100000@bpitzer1.raleigh.netraverse.com>
Message-ID: <20010606174937.H14717@pallas.fsck.com>

Did you Enable MysqlPerl emulation when building msql-mysql-modules?


On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> Folks,
> 
> I've "successfully" installed RT on a Progeny Debian machine, along with
> all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> this seemed to go correctly, although the Msql-Mysql-modules install did
> take some modification of the makefile to get it to work, but that should
> not be affecting my current problem, which is this:
> 
> After installing, I try to run the rtadmin commmand out of the rt/bin/
> directory.  This is the error I get:
> 
> bash-2.04# ./rtadmin queue -create sysadmin
> Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> line 169.
> 
>  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> 8.
> 
> 
> This is a problem for me, obviously.  This seems to indicate to me that
> something in the Msql-Mysql-modules install failed, however it went in
> fine.  Now, though, when I go back to it, it fails the 'make test' portion
> of the install, but I think that this is the result of me changing the
> root MySQL password.  Does anyone have any thoughts?
> 
> Regards,
> Ben Pitzer
> Systems Administrator
> NeTraverse
> http://www.netraverse.com
> Email: ben at netraverse.com
> Tel:   919-465-6400
> Fax:   919-465-6401
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From styx2000 at gmx.net  Wed Jun  6 21:47:45 2001
From: styx2000 at gmx.net (Ruediger Stickler)
Date: Thu, 7 Jun 2001 03:47:45 +0200
Subject: [rt-users] qmail problem with .qmail file
Message-ID: <PMELIBAKAFAMACNIABBIOEPMCDAA.styx2000@gmx.net>

Hello,

i have a problem setting up RT's mailgate. The Webinterface works fine, but
e-mails doesnt get trough to RT.

Although I read many threads about qmail in the archives of the mailing-list
i cant get it to work.

As i did not setup qmail and therefore dont know very much about it please
tell me everything regarding qmail fool-proof (and everything else too)

I set up a user called rt and a group called rt.
I set up a queue called rt-linux.
I set up a virtual user called rt-linux (as mail-admin for my domain i made
a "vadduser rt-linux").


I know i have to write "|preline /usr/local/rt/bin/rt-mailgate rt-linux
correspond" in a .qmail - file, but where?
/var/qmail/alias or /home/rt or /home/domain?

And whats the exact name of the file?
.qmail or .qmail-rt-linux or ...?

And what is $rtname in config.pm? Do i need an email-adress by that name or
a queue or something?

Thanks a lot in advance!

Ruediger Stickler




From kim at bulletproof.net.au  Wed Jun  6 23:55:50 2001
From: kim at bulletproof.net.au (Kim Lee)
Date: Thu, 07 Jun 2001 13:55:50 +1000
Subject: [rt-users] using 1.0.7. Worth upgrade to RT2 now or later
Message-ID: <3B1EFB46.C09BAD48@bulletproof.net.au>

G'Day,

We're using RT 1.0.7 and have been for a couple of weeks and love it.
Is it worth (easy to?) upgrading this linux/mysql/sendmail install
to RT2 beta 3 before RT2 is released?

We don't want to reinstall twice but if it's close to the end product
then ....

Thanks
-- 
----------------------------------------------------------------------
Kim Lee                         Senior Engineer - Bulletproof Networks
ph: +61 (0) 416 212 025                 http://www.bulletproof.net.au/
                   "When failure is not an option"



From jesse at fsck.com  Thu Jun  7 00:03:59 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 7 Jun 2001 00:03:59 -0400
Subject: [rt-users] using 1.0.7. Worth upgrade to RT2 now or later
In-Reply-To: <3B1EFB46.C09BAD48@bulletproof.net.au>; from kim@bulletproof.net.au on Thu, Jun 07, 2001 at 01:55:50PM +1000
References: <3B1EFB46.C09BAD48@bulletproof.net.au>
Message-ID: <20010607000359.T14717@pallas.fsck.com>

If you're not desperate for the new features, wait until 2.0.0 comes out.
Let other, more adventurous, souls work out the kinks for you first ;)

        -j


On Thu, Jun 07, 2001 at 01:55:50PM +1000, Kim Lee wrote:
> G'Day,
> 
> We're using RT 1.0.7 and have been for a couple of weeks and love it.
> Is it worth (easy to?) upgrading this linux/mysql/sendmail install
> to RT2 beta 3 before RT2 is released?
> 
> We don't want to reinstall twice but if it's close to the end product
> then ....
> 
> Thanks
> -- 
> ----------------------------------------------------------------------
> Kim Lee                         Senior Engineer - Bulletproof Networks
> ph: +61 (0) 416 212 025                 http://www.bulletproof.net.au/
>                    "When failure is not an option"
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Transporters are so ungodly.  if god had wanted us to travel great distances
instantaneously, he would have given us an internal 
materialisation/dematerialisation control.
			  -- Shoshe Cole



From Dirk.Haenelt at itl.justiz.sachsen.de  Thu Jun  7 08:17:28 2001
From: Dirk.Haenelt at itl.justiz.sachsen.de (Dirk Haenelt)
Date: Thu, 07 Jun 2001 14:17:28 +0200
Subject: [rt-users] manage Majordomo ?
Message-ID: <3B1F70D8.9E066944@itl.justiz.sachsen.de>

hi all,
is there a way to manage the Majordomo requests
(BOUNCE  ABORT APPROVE etc.) ?


Or has anyone do that?

reg.
-- 
Dirk Haenelt
IT-Leitstelle JVA Dresden



From ben at netraverse.com  Thu Jun  7 09:46:14 2001
From: ben at netraverse.com (Ben Pitzer)
Date: Thu, 7 Jun 2001 09:46:14 -0400 (EDT)
Subject: [rt-users] Post-install RT error
In-Reply-To: <20010606174937.H14717@pallas.fsck.com>
Message-ID: <Pine.LNX.4.33.0106070944380.23211-100000@bpitzer1.raleigh.netraverse.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Jesse,

Absolutely.  I followed the instructions in the installation documentation
directly.  I've tried to slocate the libmysqlclient.so.9 file on my
systems, and it doesn't appear to be anywhere, so it's not even a problem
that symlinking could fix.


Regards,

Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401

On Wed, 6 Jun 2001, Jesse wrote:

> Did you Enable MysqlPerl emulation when building msql-mysql-modules?
>
>
> On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > Folks,
> >
> > I've "successfully" installed RT on a Progeny Debian machine, along with
> > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > this seemed to go correctly, although the Msql-Mysql-modules install did
> > take some modification of the makefile to get it to work, but that should
> > not be affecting my current problem, which is this:
> >
> > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > directory.  This is the error I get:
> >
> > bash-2.04# ./rtadmin queue -create sysadmin
> > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > line 169.
> >
> >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > 8.
> >
> >
> > This is a problem for me, obviously.  This seems to indicate to me that
> > something in the Msql-Mysql-modules install failed, however it went in
> > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > of the install, but I think that this is the result of me changing the
> > root MySQL password.  Does anyone have any thoughts?
> >
> > Regards,
> > Ben Pitzer
> > Systems Administrator
> > NeTraverse
> > http://www.netraverse.com
> > Email: ben at netraverse.com
> > Tel:   919-465-6400
> > Fax:   919-465-6401
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> There are no supercomputer applications that are solvable that cannot be solved
> in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> 									-Tanj
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
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From feargal at online.thecia.ie  Thu Jun  7 09:55:54 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Thu, 07 Jun 2001 13:55:54 +0000
Subject: [rt-users] qmail problem with .qmail file 
In-Reply-To: Your message of "Thu, 07 Jun 2001 03:47:45 +0200."
             <PMELIBAKAFAMACNIABBIOEPMCDAA.styx2000@gmx.net> 
Message-ID: <200106071355.f57DtsG79840@online.thecia.ie>

I'm not a qmail expert per se, but I believe a .qmail file in either ~rt/.qmail-rt-linux or /var/qmail/alias/.qmail-rt-linux
The latter definately works.

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Hello,
     
     i have a problem setting up RT's mailgate. The Webinterface works fine, bu
     t
     e-mails doesnt get trough to RT.
     
     Although I read many threads about qmail in the archives of the mailing-li
     st
     i cant get it to work.
     
     As i did not setup qmail and therefore dont know very much about it please
     tell me everything regarding qmail fool-proof (and everything else too)
     
     I set up a user called rt and a group called rt.
     I set up a queue called rt-linux.
     I set up a virtual user called rt-linux (as mail-admin for my domain i mad
     e
     a "vadduser rt-linux").
     
     
     I know i have to write "|preline /usr/local/rt/bin/rt-mailgate rt-linux
     correspond" in a .qmail - file, but where?
     /var/qmail/alias or /home/rt or /home/domain?
     
     And whats the exact name of the file?
     .qmail or .qmail-rt-linux or ...?
     
     And what is $rtname in config.pm? Do i need an email-adress by that name o
     r
     a queue or something?
     
     Thanks a lot in advance!
     
     Ruediger Stickler
     
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Thu Jun  7 10:10:58 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 7 Jun 2001 10:10:58 -0400
Subject: [rt-users] Post-install RT error
In-Reply-To: <Pine.LNX.4.33.0106070944380.23211-100000@bpitzer1.raleigh.netraverse.com>; from ben@netraverse.com on Thu, Jun 07, 2001 at 09:46:14AM -0400
References: <20010606174937.H14717@pallas.fsck.com> <Pine.LNX.4.33.0106070944380.23211-100000@bpitzer1.raleigh.netraverse.com>
Message-ID: <20010607101058.Y14717@pallas.fsck.com>

Is there any libmysqlclient.* on your box at all?


On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> Jesse,
> 
> Absolutely.  I followed the instructions in the installation documentation
> directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> systems, and it doesn't appear to be anywhere, so it's not even a problem
> that symlinking could fix.
> 
> 
> Regards,
> 
> Ben Pitzer
> Systems Administrator
> NeTraverse
> http://www.netraverse.com
> Email: ben at netraverse.com
> Tel:   919-465-6400
> Fax:   919-465-6401
> 
> On Wed, 6 Jun 2001, Jesse wrote:
> 
> > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> >
> >
> > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > Folks,
> > >
> > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > take some modification of the makefile to get it to work, but that should
> > > not be affecting my current problem, which is this:
> > >
> > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > directory.  This is the error I get:
> > >
> > > bash-2.04# ./rtadmin queue -create sysadmin
> > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > line 169.
> > >
> > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > 8.
> > >
> > >
> > > This is a problem for me, obviously.  This seems to indicate to me that
> > > something in the Msql-Mysql-modules install failed, however it went in
> > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > of the install, but I think that this is the result of me changing the
> > > root MySQL password.  Does anyone have any thoughts?
> > >
> > > Regards,
> > > Ben Pitzer
> > > Systems Administrator
> > > NeTraverse
> > > http://www.netraverse.com
> > > Email: ben at netraverse.com
> > > Tel:   919-465-6400
> > > Fax:   919-465-6401
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > There are no supercomputer applications that are solvable that cannot be solved
> > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > 									-Tanj
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From ben at netraverse.com  Thu Jun  7 10:31:50 2001
From: ben at netraverse.com (Ben Pitzer)
Date: Thu, 7 Jun 2001 10:31:50 -0400 (EDT)
Subject: [rt-users] Post-install RT error
In-Reply-To: <20010607101058.Y14717@pallas.fsck.com>
Message-ID: <Pine.LNX.4.33.0106071030030.23211-100000@bpitzer1.raleigh.netraverse.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Jesse,

Yes, there is a /usr/lib/libmysqlclient.so.10.  I never searched for that
specifically.  Are you suggesting a symlink called libmysqlclient.so.9 to
that file?  Will that cause problems with any rt functions to use that
library instead of libmysqlclient.so.9?

Regards,
Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401



On Thu, 7 Jun 2001, Jesse wrote:

> Is there any libmysqlclient.* on your box at all?
>
>
> On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> > Jesse,
> >
> > Absolutely.  I followed the instructions in the installation documentation
> > directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> > systems, and it doesn't appear to be anywhere, so it's not even a problem
> > that symlinking could fix.
> >
> >
> > Regards,
> >
> > Ben Pitzer
> > Systems Administrator
> > NeTraverse
> > http://www.netraverse.com
> > Email: ben at netraverse.com
> > Tel:   919-465-6400
> > Fax:   919-465-6401
> >
> > On Wed, 6 Jun 2001, Jesse wrote:
> >
> > > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> > >
> > >
> > > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > > Folks,
> > > >
> > > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > > take some modification of the makefile to get it to work, but that should
> > > > not be affecting my current problem, which is this:
> > > >
> > > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > > directory.  This is the error I get:
> > > >
> > > > bash-2.04# ./rtadmin queue -create sysadmin
> > > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > > line 169.
> > > >
> > > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > > 8.
> > > >
> > > >
> > > > This is a problem for me, obviously.  This seems to indicate to me that
> > > > something in the Msql-Mysql-modules install failed, however it went in
> > > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > > of the install, but I think that this is the result of me changing the
> > > > root MySQL password.  Does anyone have any thoughts?
> > > >
> > > > Regards,
> > > > Ben Pitzer
> > > > Systems Administrator
> > > > NeTraverse
> > > > http://www.netraverse.com
> > > > Email: ben at netraverse.com
> > > > Tel:   919-465-6400
> > > > Fax:   919-465-6401
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > There are no supercomputer applications that are solvable that cannot be solved
> > > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > > 									-Tanj
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> to the gills on mdma that you can't focus on any given line of text for more
> than 10 seconds continuously."
> 					-Nathan Mehl
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
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From jesse at fsck.com  Thu Jun  7 10:35:26 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 7 Jun 2001 10:35:26 -0400
Subject: [rt-users] Post-install RT error
In-Reply-To: <Pine.LNX.4.33.0106071030030.23211-100000@bpitzer1.raleigh.netraverse.com>; from ben@netraverse.com on Thu, Jun 07, 2001 at 10:31:50AM -0400
References: <20010607101058.Y14717@pallas.fsck.com> <Pine.LNX.4.33.0106071030030.23211-100000@bpitzer1.raleigh.netraverse.com>
Message-ID: <20010607103526.B14717@pallas.fsck.com>

It sounds like you've upgraded your mysql install since you installed the
perl database driver for it.  reinstalling Msql-Mysql-Modules from scratch
might work for you.

Just making that symlink is a bad idea, since the reason those names change
is that mysql's APIs have likely changed and they don't want you linking against
the old libraries and thinking they're the new ones.

        -j


On Thu, Jun 07, 2001 at 10:31:50AM -0400, Ben Pitzer wrote:
> Jesse,
> 
> Yes, there is a /usr/lib/libmysqlclient.so.10.  I never searched for that
> specifically.  Are you suggesting a symlink called libmysqlclient.so.9 to
> that file?  Will that cause problems with any rt functions to use that
> library instead of libmysqlclient.so.9?
> 
> Regards,
> Ben Pitzer
> Systems Administrator
> NeTraverse
> http://www.netraverse.com
> Email: ben at netraverse.com
> Tel:   919-465-6400
> Fax:   919-465-6401
> 
> 
> 
> On Thu, 7 Jun 2001, Jesse wrote:
> 
> > Is there any libmysqlclient.* on your box at all?
> >
> >
> > On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> > > Jesse,
> > >
> > > Absolutely.  I followed the instructions in the installation documentation
> > > directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> > > systems, and it doesn't appear to be anywhere, so it's not even a problem
> > > that symlinking could fix.
> > >
> > >
> > > Regards,
> > >
> > > Ben Pitzer
> > > Systems Administrator
> > > NeTraverse
> > > http://www.netraverse.com
> > > Email: ben at netraverse.com
> > > Tel:   919-465-6400
> > > Fax:   919-465-6401
> > >
> > > On Wed, 6 Jun 2001, Jesse wrote:
> > >
> > > > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> > > >
> > > >
> > > > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > > > Folks,
> > > > >
> > > > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > > > take some modification of the makefile to get it to work, but that should
> > > > > not be affecting my current problem, which is this:
> > > > >
> > > > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > > > directory.  This is the error I get:
> > > > >
> > > > > bash-2.04# ./rtadmin queue -create sysadmin
> > > > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > > > line 169.
> > > > >
> > > > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > > > 8.
> > > > >
> > > > >
> > > > > This is a problem for me, obviously.  This seems to indicate to me that
> > > > > something in the Msql-Mysql-modules install failed, however it went in
> > > > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > > > of the install, but I think that this is the result of me changing the
> > > > > root MySQL password.  Does anyone have any thoughts?
> > > > >
> > > > > Regards,
> > > > > Ben Pitzer
> > > > > Systems Administrator
> > > > > NeTraverse
> > > > > http://www.netraverse.com
> > > > > Email: ben at netraverse.com
> > > > > Tel:   919-465-6400
> > > > > Fax:   919-465-6401
> > > > >
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > > --
> > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > >
> > > > There are no supercomputer applications that are solvable that cannot be solved
> > > > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > > > 									-Tanj
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> > to the gills on mdma that you can't focus on any given line of text for more
> > than 10 seconds continuously."
> > 					-Nathan Mehl
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 



From ben at netraverse.com  Thu Jun  7 14:17:35 2001
From: ben at netraverse.com (Ben Pitzer)
Date: Thu, 7 Jun 2001 14:17:35 -0400 (EDT)
Subject: [rt-users] Post-install RT error
In-Reply-To: <20010607103526.B14717@pallas.fsck.com>
Message-ID: <Pine.LNX.4.33.0106071414500.23211-100000@bpitzer1.raleigh.netraverse.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Jesse,

This did not work.

I removed my MySQL package, and reinstalled it. I also did a 'make
uninstall' on the Msql-Mysql-Modules and tried reinstalling it from
scratch.  It successfully installed (however the libmysqlclient.so.10 was
never removed when I did the 'make uninstall'), however there is still no
libmysqlclient.so.9 anywhere on my system.  I still get the same error
when trying to execute the rtadmin command.

Any further thoughts?

Regards,
Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401

On Thu, 7 Jun 2001, Jesse wrote:

> It sounds like you've upgraded your mysql install since you installed the
> perl database driver for it.  reinstalling Msql-Mysql-Modules from scratch
> might work for you.
>
> Just making that symlink is a bad idea, since the reason those names change
> is that mysql's APIs have likely changed and they don't want you linking against
> the old libraries and thinking they're the new ones.
>
>         -j
>
>
> On Thu, Jun 07, 2001 at 10:31:50AM -0400, Ben Pitzer wrote:
> > Jesse,
> >
> > Yes, there is a /usr/lib/libmysqlclient.so.10.  I never searched for that
> > specifically.  Are you suggesting a symlink called libmysqlclient.so.9 to
> > that file?  Will that cause problems with any rt functions to use that
> > library instead of libmysqlclient.so.9?
> >
> > Regards,
> > Ben Pitzer
> > Systems Administrator
> > NeTraverse
> > http://www.netraverse.com
> > Email: ben at netraverse.com
> > Tel:   919-465-6400
> > Fax:   919-465-6401
> >
> >
> >
> > On Thu, 7 Jun 2001, Jesse wrote:
> >
> > > Is there any libmysqlclient.* on your box at all?
> > >
> > >
> > > On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> > > > Jesse,
> > > >
> > > > Absolutely.  I followed the instructions in the installation documentation
> > > > directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> > > > systems, and it doesn't appear to be anywhere, so it's not even a problem
> > > > that symlinking could fix.
> > > >
> > > >
> > > > Regards,
> > > >
> > > > Ben Pitzer
> > > > Systems Administrator
> > > > NeTraverse
> > > > http://www.netraverse.com
> > > > Email: ben at netraverse.com
> > > > Tel:   919-465-6400
> > > > Fax:   919-465-6401
> > > >
> > > > On Wed, 6 Jun 2001, Jesse wrote:
> > > >
> > > > > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> > > > >
> > > > >
> > > > > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > > > > Folks,
> > > > > >
> > > > > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > > > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > > > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > > > > take some modification of the makefile to get it to work, but that should
> > > > > > not be affecting my current problem, which is this:
> > > > > >
> > > > > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > > > > directory.  This is the error I get:
> > > > > >
> > > > > > bash-2.04# ./rtadmin queue -create sysadmin
> > > > > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > > > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > > > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > > > > line 169.
> > > > > >
> > > > > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > > > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > > > > 8.
> > > > > >
> > > > > >
> > > > > > This is a problem for me, obviously.  This seems to indicate to me that
> > > > > > something in the Msql-Mysql-modules install failed, however it went in
> > > > > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > > > > of the install, but I think that this is the result of me changing the
> > > > > > root MySQL password.  Does anyone have any thoughts?
> > > > > >
> > > > > > Regards,
> > > > > > Ben Pitzer
> > > > > > Systems Administrator
> > > > > > NeTraverse
> > > > > > http://www.netraverse.com
> > > > > > Email: ben at netraverse.com
> > > > > > Tel:   919-465-6400
> > > > > > Fax:   919-465-6401
> > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > rt-users mailing list
> > > > > > rt-users at lists.fsck.com
> > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > >
> > > > >
> > > > > --
> > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > >
> > > > > There are no supercomputer applications that are solvable that cannot be solved
> > > > > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > > > > 									-Tanj
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> > > to the gills on mdma that you can't focus on any given line of text for more
> > > than 10 seconds continuously."
> > > 					-Nathan Mehl
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
>   "Mary had a crypto key / She kept it in escrow
>      And everything that Mary said / The Feds were sure to know" -- Sam Simpson
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
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From jesse at fsck.com  Thu Jun  7 14:19:21 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 7 Jun 2001 14:19:21 -0400
Subject: [rt-users] Post-install RT error
In-Reply-To: <Pine.LNX.4.33.0106071414500.23211-100000@bpitzer1.raleigh.netraverse.com>; from ben@netraverse.com on Thu, Jun 07, 2001 at 02:17:35PM -0400
References: <20010607103526.B14717@pallas.fsck.com> <Pine.LNX.4.33.0106071414500.23211-100000@bpitzer1.raleigh.netraverse.com>
Message-ID: <20010607141921.Q14717@pallas.fsck.com>

You don't need or wantlibmysqlclient.so.9. That's tied to an old 
version of mysql.  Did a make test of the msql-mysql-modules work?



On Thu, Jun 07, 2001 at 02:17:35PM -0400, Ben Pitzer wrote:
> Jesse,
> 
> This did not work.
> 
> I removed my MySQL package, and reinstalled it. I also did a 'make
> uninstall' on the Msql-Mysql-Modules and tried reinstalling it from
> scratch.  It successfully installed (however the libmysqlclient.so.10 was
> never removed when I did the 'make uninstall'), however there is still no
> libmysqlclient.so.9 anywhere on my system.  I still get the same error
> when trying to execute the rtadmin command.
> 
> Any further thoughts?
> 
> Regards,
> Ben Pitzer
> Systems Administrator
> NeTraverse
> http://www.netraverse.com
> Email: ben at netraverse.com
> Tel:   919-465-6400
> Fax:   919-465-6401
> 
> On Thu, 7 Jun 2001, Jesse wrote:
> 
> > It sounds like you've upgraded your mysql install since you installed the
> > perl database driver for it.  reinstalling Msql-Mysql-Modules from scratch
> > might work for you.
> >
> > Just making that symlink is a bad idea, since the reason those names change
> > is that mysql's APIs have likely changed and they don't want you linking against
> > the old libraries and thinking they're the new ones.
> >
> >         -j
> >
> >
> > On Thu, Jun 07, 2001 at 10:31:50AM -0400, Ben Pitzer wrote:
> > > Jesse,
> > >
> > > Yes, there is a /usr/lib/libmysqlclient.so.10.  I never searched for that
> > > specifically.  Are you suggesting a symlink called libmysqlclient.so.9 to
> > > that file?  Will that cause problems with any rt functions to use that
> > > library instead of libmysqlclient.so.9?
> > >
> > > Regards,
> > > Ben Pitzer
> > > Systems Administrator
> > > NeTraverse
> > > http://www.netraverse.com
> > > Email: ben at netraverse.com
> > > Tel:   919-465-6400
> > > Fax:   919-465-6401
> > >
> > >
> > >
> > > On Thu, 7 Jun 2001, Jesse wrote:
> > >
> > > > Is there any libmysqlclient.* on your box at all?
> > > >
> > > >
> > > > On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> > > > > Jesse,
> > > > >
> > > > > Absolutely.  I followed the instructions in the installation documentation
> > > > > directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> > > > > systems, and it doesn't appear to be anywhere, so it's not even a problem
> > > > > that symlinking could fix.
> > > > >
> > > > >
> > > > > Regards,
> > > > >
> > > > > Ben Pitzer
> > > > > Systems Administrator
> > > > > NeTraverse
> > > > > http://www.netraverse.com
> > > > > Email: ben at netraverse.com
> > > > > Tel:   919-465-6400
> > > > > Fax:   919-465-6401
> > > > >
> > > > > On Wed, 6 Jun 2001, Jesse wrote:
> > > > >
> > > > > > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> > > > > >
> > > > > >
> > > > > > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > > > > > Folks,
> > > > > > >
> > > > > > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > > > > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > > > > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > > > > > take some modification of the makefile to get it to work, but that should
> > > > > > > not be affecting my current problem, which is this:
> > > > > > >
> > > > > > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > > > > > directory.  This is the error I get:
> > > > > > >
> > > > > > > bash-2.04# ./rtadmin queue -create sysadmin
> > > > > > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > > > > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > > > > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > > > > > line 169.
> > > > > > >
> > > > > > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > > > > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > > > > > 8.
> > > > > > >
> > > > > > >
> > > > > > > This is a problem for me, obviously.  This seems to indicate to me that
> > > > > > > something in the Msql-Mysql-modules install failed, however it went in
> > > > > > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > > > > > of the install, but I think that this is the result of me changing the
> > > > > > > root MySQL password.  Does anyone have any thoughts?
> > > > > > >
> > > > > > > Regards,
> > > > > > > Ben Pitzer
> > > > > > > Systems Administrator
> > > > > > > NeTraverse
> > > > > > > http://www.netraverse.com
> > > > > > > Email: ben at netraverse.com
> > > > > > > Tel:   919-465-6400
> > > > > > > Fax:   919-465-6401
> > > > > > >
> > > > > > >
> > > > > > > _______________________________________________
> > > > > > > rt-users mailing list
> > > > > > > rt-users at lists.fsck.com
> > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > >
> > > > > >
> > > > > > --
> > > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > > >
> > > > > > There are no supercomputer applications that are solvable that cannot be solved
> > > > > > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > > > > > 									-Tanj
> > > > > >
> > > > > > _______________________________________________
> > > > > > rt-users mailing list
> > > > > > rt-users at lists.fsck.com
> > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > >
> > > > >
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > > --
> > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > >
> > > > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> > > > to the gills on mdma that you can't focus on any given line of text for more
> > > > than 10 seconds continuously."
> > > > 					-Nathan Mehl
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> >   "Mary had a crypto key / She kept it in escrow
> >      And everything that Mary said / The Feds were sure to know" -- Sam Simpson
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From ben at netraverse.com  Thu Jun  7 15:12:15 2001
From: ben at netraverse.com (Ben Pitzer)
Date: Thu, 7 Jun 2001 15:12:15 -0400 (EDT)
Subject: [rt-users] Post-install RT error
In-Reply-To: <20010607141921.Q14717@pallas.fsck.com>
Message-ID: <Pine.LNX.4.33.0106071428410.23211-100000@bpitzer1.raleigh.netraverse.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Jesse,

Yes, a 'make test' not only worked, so did a 'make install'.   Just to be
sure, is 1.0.7 the current release of RT?  That is what I downloaded from
CMU's mirror site.

I did a bit more research on the libmysqlclient.so.x stuff.  Apparently,
libmysqlclient.so.10 is installed by the libmysqlclient10 package (how
odd, eh?).  There is an available libmysqlclient9 package, however before
I installed it to try it out, I noticed that one of the file in the error
message was /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm, and
investigated where that came from.  It was installed as part of the
perl-5.005-base package.  Now, I upgraded my perl install via CPAN to
5.6.1 recently, but that lives in /usr/local/bin. So, I moved
/usr/bin/perl (which was a link itself) to /usr/bin/old.perl and replaced
it with a new link in /usr/bin to /usr/local/bin/perl.  Voila!  The error
has gone away!

All is well.  But now I've got some new questions:

In terms of configuring Apache for the WebUI, what do I set my document
root, to?  Is it arbitrary, so long as I create a forward to the cgi
files?  Is this correct?  If so, to which file do I create the link?  Does
it depend on the function that I'm trying to perform (admin, queue
management, ticket manipulation, etc)?  Any insight on this would be
helpful.

Regards,
Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401


On Thu, 7 Jun 2001, Jesse wrote:

>
> You don't need or wantlibmysqlclient.so.9. That's tied to an old
> version of mysql.  Did a make test of the msql-mysql-modules work?
>
>
>
> On Thu, Jun 07, 2001 at 02:17:35PM -0400, Ben Pitzer wrote:
> > Jesse,
> >
> > This did not work.
> >
> > I removed my MySQL package, and reinstalled it. I also did a 'make
> > uninstall' on the Msql-Mysql-Modules and tried reinstalling it from
> > scratch.  It successfully installed (however the libmysqlclient.so.10 was
> > never removed when I did the 'make uninstall'), however there is still no
> > libmysqlclient.so.9 anywhere on my system.  I still get the same error
> > when trying to execute the rtadmin command.
> >
> > Any further thoughts?
> >
> > Regards,
> > Ben Pitzer
> > Systems Administrator
> > NeTraverse
> > http://www.netraverse.com
> > Email: ben at netraverse.com
> > Tel:   919-465-6400
> > Fax:   919-465-6401
> >
> > On Thu, 7 Jun 2001, Jesse wrote:
> >
> > > It sounds like you've upgraded your mysql install since you installed the
> > > perl database driver for it.  reinstalling Msql-Mysql-Modules from scratch
> > > might work for you.
> > >
> > > Just making that symlink is a bad idea, since the reason those names change
> > > is that mysql's APIs have likely changed and they don't want you linking against
> > > the old libraries and thinking they're the new ones.
> > >
> > >         -j
> > >
> > >
> > > On Thu, Jun 07, 2001 at 10:31:50AM -0400, Ben Pitzer wrote:
> > > > Jesse,
> > > >
> > > > Yes, there is a /usr/lib/libmysqlclient.so.10.  I never searched for that
> > > > specifically.  Are you suggesting a symlink called libmysqlclient.so.9 to
> > > > that file?  Will that cause problems with any rt functions to use that
> > > > library instead of libmysqlclient.so.9?
> > > >
> > > > Regards,
> > > > Ben Pitzer
> > > > Systems Administrator
> > > > NeTraverse
> > > > http://www.netraverse.com
> > > > Email: ben at netraverse.com
> > > > Tel:   919-465-6400
> > > > Fax:   919-465-6401
> > > >
> > > >
> > > >
> > > > On Thu, 7 Jun 2001, Jesse wrote:
> > > >
> > > > > Is there any libmysqlclient.* on your box at all?
> > > > >
> > > > >
> > > > > On Thu, Jun 07, 2001 at 09:46:14AM -0400, Ben Pitzer wrote:
> > > > > > Jesse,
> > > > > >
> > > > > > Absolutely.  I followed the instructions in the installation documentation
> > > > > > directly.  I've tried to slocate the libmysqlclient.so.9 file on my
> > > > > > systems, and it doesn't appear to be anywhere, so it's not even a problem
> > > > > > that symlinking could fix.
> > > > > >
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Ben Pitzer
> > > > > > Systems Administrator
> > > > > > NeTraverse
> > > > > > http://www.netraverse.com
> > > > > > Email: ben at netraverse.com
> > > > > > Tel:   919-465-6400
> > > > > > Fax:   919-465-6401
> > > > > >
> > > > > > On Wed, 6 Jun 2001, Jesse wrote:
> > > > > >
> > > > > > > Did you Enable MysqlPerl emulation when building msql-mysql-modules?
> > > > > > >
> > > > > > >
> > > > > > > On Wed, Jun 06, 2001 at 05:44:02PM -0400, Ben Pitzer wrote:
> > > > > > > > Folks,
> > > > > > > >
> > > > > > > > I've "successfully" installed RT on a Progeny Debian machine, along with
> > > > > > > > all of the appropriate Perl modules, including Msql-Mysql-modules.  All of
> > > > > > > > this seemed to go correctly, although the Msql-Mysql-modules install did
> > > > > > > > take some modification of the makefile to get it to work, but that should
> > > > > > > > not be affecting my current problem, which is this:
> > > > > > > >
> > > > > > > > After installing, I try to run the rtadmin commmand out of the rt/bin/
> > > > > > > > directory.  This is the error I get:
> > > > > > > >
> > > > > > > > bash-2.04# ./rtadmin queue -create sysadmin
> > > > > > > > Can't load '/usr/lib/perl5/5.005/i386-linux/auto/DBD/mysql/mysql.so' for
> > > > > > > > module DBD::mysql: libmysqlclient.so.9: cannot load shared object file: No
> > > > > > > > such file or directory at /usr/lib/perl5/5.005/i386-linux/DynaLoader.pm
> > > > > > > > line 169.
> > > > > > > >
> > > > > > > >  at /usr/lib/perl5/5.005/i386-linux/Mysql.pm line 13
> > > > > > > > BEGIN failed--compilation aborted at /project/rt/lib/rt/database.pm line
> > > > > > > > 8.
> > > > > > > >
> > > > > > > >
> > > > > > > > This is a problem for me, obviously.  This seems to indicate to me that
> > > > > > > > something in the Msql-Mysql-modules install failed, however it went in
> > > > > > > > fine.  Now, though, when I go back to it, it fails the 'make test' portion
> > > > > > > > of the install, but I think that this is the result of me changing the
> > > > > > > > root MySQL password.  Does anyone have any thoughts?
> > > > > > > >
> > > > > > > > Regards,
> > > > > > > > Ben Pitzer
> > > > > > > > Systems Administrator
> > > > > > > > NeTraverse
> > > > > > > > http://www.netraverse.com
> > > > > > > > Email: ben at netraverse.com
> > > > > > > > Tel:   919-465-6400
> > > > > > > > Fax:   919-465-6401
> > > > > > > >
> > > > > > > >
> > > > > > > > _______________________________________________
> > > > > > > > rt-users mailing list
> > > > > > > > rt-users at lists.fsck.com
> > > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > > > >
> > > > > > > There are no supercomputer applications that are solvable that cannot be solved
> > > > > > > in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> > > > > > > 									-Tanj
> > > > > > >
> > > > > > > _______________________________________________
> > > > > > > rt-users mailing list
> > > > > > > rt-users at lists.fsck.com
> > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > >
> > > > > >
> > > > > >
> > > > > > _______________________________________________
> > > > > > rt-users mailing list
> > > > > > rt-users at lists.fsck.com
> > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > >
> > > > >
> > > > > --
> > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > >
> > > > > A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
> > > > > to the gills on mdma that you can't focus on any given line of text for more
> > > > > than 10 seconds continuously."
> > > > > 					-Nathan Mehl
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > >   "Mary had a crypto key / She kept it in escrow
> > >      And everything that Mary said / The Feds were sure to know" -- Sam Simpson
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> As I sit here alone looking at green text on a laptop in a mostly bare room listening
> to loud music wearing all black, I realize that that it is much less cool in real life :)
> 			--Richard Tibbetts
>
>
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From bill at daze.net  Thu Jun  7 14:31:24 2001
From: bill at daze.net (bill at daze.net)
Date: Thu, 7 Jun 2001 11:31:24 -0700 (PDT)
Subject: [rt-users] Post-install RT error
In-Reply-To: <Pine.LNX.4.33.0106071414500.23211-100000@bpitzer1.raleigh.netraverse.com>
Message-ID: <Pine.BSI.4.20.0106071129540.22573-100000@force.daze.net>

> I removed my MySQL package, and reinstalled it. I also did a 'make
> uninstall' on the Msql-Mysql-Modules and tried reinstalling it from
> scratch.  It successfully installed (however the libmysqlclient.so.10 was
> never removed when I did the 'make uninstall'), however there is still no
> libmysqlclient.so.9 anywhere on my system.  I still get the same error
> when trying to execute the rtadmin command.

If I remember correctly, libmysqlclient is part of the MySQL client
installation, not part of the perl module (i.e. Msql-Mysql-Modules)
installation.  I would suggest reinstalling MySQL.






From sally at aicent.com  Thu Jun  7 14:14:24 2001
From: sally at aicent.com (Sally Guan)
Date: Thu, 7 Jun 2001 11:14:24 -0700
Subject: [rt-users] fetchmail and rt-mailgate
In-Reply-To: <PMELIBAKAFAMACNIABBIOEPMCDAA.styx2000@gmx.net>
Message-ID: <PEEKLFGHIFMNKHNBKIJEAEADCCAA.sally@aicent.com>

Hi,

 I've configure to use fetchmail, and the .fetchmailrc as following

poll mail.mycorp.com proto pop3:
username user password **** mda "/usr/local/rt/bin/rt-mailgate noctest
correspond"

The fetchmail works fine, but the queue "noctest" never creat a ticket.

Any idea? at least how to see some log/debug from rt-mailgate?

Thanks
-Sally




From service at lobosoft.com  Thu Jun  7 17:10:55 2001
From: service at lobosoft.com (Technical Support)
Date: Thu, 7 Jun 2001 17:10:55 -0400
Subject: [rt-users] Post-install RT error
Message-ID: <000001c0ef96$586f5cc0$0a00000a@wolf>




Libmysqlclient is from the MySQL-Shared-libs rpms

libmysqlclient.so.10 appears in MySQL-Shared-libs.3.23.22 and higher, or
so my records show.




-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of bill at daze.net
Sent: Thursday, June 07, 2001 2:31 PM
To: Ben Pitzer
Cc: Jesse; rt-users at lists.fsck.com
Subject: Re: [rt-users] Post-install RT error


> I removed my MySQL package, and reinstalled it. I also did a 'make
> uninstall' on the Msql-Mysql-Modules and tried reinstalling it from 
> scratch.  It successfully installed (however the libmysqlclient.so.10 
> was never removed when I did the 'make uninstall'), however there is 
> still no libmysqlclient.so.9 anywhere on my system.  I still get the 
> same error when trying to execute the rtadmin command.

If I remember correctly, libmysqlclient is part of the MySQL client
installation, not part of the perl module (i.e. Msql-Mysql-Modules)
installation.  I would suggest reinstalling MySQL.




_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users




From ben at netraverse.com  Thu Jun  7 18:55:00 2001
From: ben at netraverse.com (Ben Pitzer)
Date: Thu, 7 Jun 2001 18:55:00 -0400 (EDT)
Subject: [rt-users] Post-install RT error
In-Reply-To: <Pine.BSI.4.20.0106071129540.22573-100000@force.daze.net>
Message-ID: <Pine.LNX.4.33.0106071850500.23211-100000@bpitzer1.raleigh.netraverse.com>

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Thanks for the feedback, but apparently, the problem was with an older
perl install (5.005).  RT was calling a script called DynaLoader.pm, which
in turn was apparently calling libmysqlclient.so.9.  I had upgraded
recently to perl 5.6.1 via CPAN, though, and that version was living in
/usr/local/bin.  I symlinked /usr/bin/perl to that perl executable, and it
all started working.  No more missing libmysqlclient.so.9 errors.  I can
only surmise that the latest installation of MySQL (3.23) is updated past
the point that DynaLoader.pm could handle it.  I'm not familiar with
DynaLoader.pm, and according to my Debian package manager, it was
installed with the perl-5.005-base package.

I hope that might help somebody, and I'll stay around if anyone has any
more questions for me.

Regards,
Ben Pitzer
Systems Administrator
NeTraverse
http://www.netraverse.com
Email: ben at netraverse.com
Tel:   919-465-6400
Fax:   919-465-6401



On Thu, 7 Jun 2001 bill at daze.net wrote:

> > I removed my MySQL package, and reinstalled it. I also did a 'make
> > uninstall' on the Msql-Mysql-Modules and tried reinstalling it from
> > scratch.  It successfully installed (however the libmysqlclient.so.10 was
> > never removed when I did the 'make uninstall'), however there is still no
> > libmysqlclient.so.9 anywhere on my system.  I still get the same error
> > when trying to execute the rtadmin command.
>
> If I remember correctly, libmysqlclient is part of the MySQL client
> installation, not part of the perl module (i.e. Msql-Mysql-Modules)
> installation.  I would suggest reinstalling MySQL.
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
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From feargal at online.thecia.ie  Fri Jun  8 03:52:23 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Fri, 08 Jun 2001 07:52:23 +0000
Subject: [rt-users] fetchmail and rt-mailgate 
In-Reply-To: Your message of "Thu, 07 Jun 2001 11:14:24 MST."
             <PEEKLFGHIFMNKHNBKIJEAEADCCAA.sally@aicent.com> 
Message-ID: <200106080752.f587qNG85500@online.thecia.ie>

May be a silly question, but did you all non members to create tickets in the queue?

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Hi,
     
      I've configure to use fetchmail, and the .fetchmailrc as following
     
     poll mail.mycorp.com proto pop3:
     username user password **** mda "/usr/local/rt/bin/rt-mailgate noctest
     correspond"
     
     The fetchmail works fine, but the queue "noctest" never creat a ticket.
     
     Any idea? at least how to see some log/debug from rt-mailgate?
     
     Thanks
     -Sally
     
     
     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users



From sally at aicent.com  Fri Jun  8 12:42:35 2001
From: sally at aicent.com (Sally Guan)
Date: Fri, 8 Jun 2001 09:42:35 -0700
Subject: [rt-users] fetchmail and rt-mailgate 
In-Reply-To: <200106080752.f587qNG85500@online.thecia.ie>
Message-ID: <PEEKLFGHIFMNKHNBKIJEEEAJCCAA.sally@aicent.com>

Actually it was due to I was sending email from the same email account as
root aministrator, the RT just ignore it with following output:

This mail came from RT. good night.

Thanks
-Sally

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Feargal Reilly
Sent: Friday, June 08, 2001 12:52 AM
To: Sally Guan
Cc: rt-users at lists.fsck.com; feargal at online.thecia.ie
Subject: Re: [rt-users] fetchmail and rt-mailgate


May be a silly question, but did you all non members to create tickets in
the queue?

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     Hi,

      I've configure to use fetchmail, and the .fetchmailrc as following

     poll mail.mycorp.com proto pop3:
     username user password **** mda "/usr/local/rt/bin/rt-mailgate noctest
     correspond"

     The fetchmail works fine, but the queue "noctest" never creat a ticket.

     Any idea? at least how to see some log/debug from rt-mailgate?

     Thanks
     -Sally


     _______________________________________________
     rt-users mailing list
     rt-users at lists.fsck.com
     http://lists.fsck.com/mailman/listinfo/rt-users

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users




From gadams at promisant.com  Fri Jun  8 13:07:41 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Fri, 8 Jun 2001 14:07:41 -0300
Subject: [rt-users] Mail not getting sent to Watchers
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC18F55E@CORPBMVEX.corp.promisant.com>

I've broke something, but I'm not sure what. Running rt 1.3.97,
DBI-seachbuilder .38. I have a global scrip to autoreply to the
requester on a new ticket. On the queue the ticket is sent to, I have a
local scrip OnCreate->NotifyWatchers->NewTicketInfo (queue specific
template). I have 10 RT users set as Admin Watchers. The mail is going
to the requester, but nothing is being sent to the watchers, although it
shows committed in the RT debug file.

Note - This doesn't seem to happen to every message. Some are acted upon
fine, others just never get sent to the Watchers.

Contents of said debug file:

[/tmp]# more  rt.log.26782.8
Debug mode enabled
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/site_perl/5.
6.0/DBIx/SearchBuilder.pm line 893, <STDIN> line 21.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x880ada8): Prepared AutoreplyToRequestor
Use of uninitialized value in array dereference at
opt/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> line 21.
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> line 21.
Use of uninitialized value in array dereference at
/opt/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> line 21.
RT::Transaction=HASH(0x880ada8): Committed AutoreplyToRequestor
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x880ada8): Prepared NotifyAdminWatchers
RT::Transaction=HASH(0x880ada8): Committed NotifyAdminWatchers
Use of uninitialized value in delete at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
line 136.
Ticket 53 created in queue 'Test'



--- Gavin Adams
Promisant Ltd.
Bermuda




From jesse at fsck.com  Fri Jun  8 13:35:09 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 8 Jun 2001 13:35:09 -0400
Subject: [rt-users] Mail not getting sent to Watchers
In-Reply-To: <A648F47C4D9AE04185326D8AD8E367DC18F55E@CORPBMVEX.corp.promisant.com>; from gadams@promisant.com on Fri, Jun 08, 2001 at 02:07:41PM -0300
References: <A648F47C4D9AE04185326D8AD8E367DC18F55E@CORPBMVEX.corp.promisant.com>
Message-ID: <20010608133509.N14717@pallas.fsck.com>

What does the Mail config section of rt's config.pm look like?



On Fri, Jun 08, 2001 at 02:07:41PM -0300, Adams, Gavin wrote:
> I've broke something, but I'm not sure what. Running rt 1.3.97,
> DBI-seachbuilder .38. I have a global scrip to autoreply to the
> requester on a new ticket. On the queue the ticket is sent to, I have a
> local scrip OnCreate->NotifyWatchers->NewTicketInfo (queue specific
> template). I have 10 RT users set as Admin Watchers. The mail is going
> to the requester, but nothing is being sent to the watchers, although it
> shows committed in the RT debug file.
> 
> Note - This doesn't seem to happen to every message. Some are acted upon
> fine, others just never get sent to the Watchers.
> 
> Contents of said debug file:
> 
> [/tmp]# more  rt.log.26782.8
> Debug mode enabled
> Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/site_perl/5.
> 6.0/DBIx/SearchBuilder.pm line 893, <STDIN> line 21.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
> RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x880ada8): Prepared AutoreplyToRequestor
> Use of uninitialized value in array dereference at
> opt/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> line 21.
> Use of uninitialized value in array dereference at
> /opt/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> line 21.
> Use of uninitialized value in array dereference at
> /opt/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> line 21.
> RT::Transaction=HASH(0x880ada8): Committed AutoreplyToRequestor
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x880ada8): Checking condition OnCreate...
> RT::Transaction=HASH(0x880ada8): Matches condition OnCreate...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x880ada8): Prepared NotifyAdminWatchers
> RT::Transaction=HASH(0x880ada8): Committed NotifyAdminWatchers
> Use of uninitialized value in delete at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm
> line 136.
> Ticket 53 created in queue 'Test'
> 
> 
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From jesse at fsck.com  Sat Jun  9 18:19:37 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 9 Jun 2001 18:19:37 -0400
Subject: [rt-users] [rt-announce] RT 2.0 Beta 3 (1.3.99)
Message-ID: <20010609181937.C22117@pallas.fsck.com>

I'm happy to announce the third beta release of RT 2.0. Relative to beta 2,
this release includes significant performance improvements, ui cleanups,
redesigned email sending code, an RT 1.0 importer and a bunch of other things.

There are a couple of minor bug fixes that I have yet to fold in, but I don't 
expect anything large to change in RT before 2.0.0 hits sometime in late June
or early July.


        Jesse

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce



From ajunior at linuxbr.com  Mon Jun  4 20:03:55 2001
From: ajunior at linuxbr.com (Reply)
Date: Mon, 4 Jun 2001 21:03:55 -0300
Subject: [rt-users] RT / MySQL
Message-ID: <015501c0ed53$03d78ba0$e7e61fac@central.intranet>

Dear Users,

I get the version 1,7, so where i find the link to 2.0 of the RT.... Because
the 1.7 show me some errors when: make install
it?s not found "localhost", what?s happening....
Ups! it?s show me error 111 in mySQL, what is it?

Regards,

Reply

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From rfoster at atg.com  Mon Jun 11 10:05:13 2001
From: rfoster at atg.com (Russell G H. Foster)
Date: Mon, 11 Jun 2001 15:05:13 +0100 (BST)
Subject: [rt-users] Problem creating tickets...
Message-ID: <Pine.BSF.4.21.0106111502170.43761-100000@kosh.emea.atg.com>

Hi All,
	I've just installed rt2 on a box and imported all my rt1.0
tickets. Now I've RTFM'ed but am having trouble creating tickets...

In the /etc/aliases I have put 

rt2-comment: "|/opt/rt2/bin/rt-mailgate --queue tickets --action comment"
rt2:         "|/opt/rt2/bin/rt-mailgate --queue tickets --action
correspond"

but whenever I send a mail to rt2 at host.com I get back the following...

-------------------------------------------------

There has been an error:
There has been an error with your request:


Your message is reproduced below:

test

-------------------------------------------------

What am I missing? I can create tickets via the web interface and
everthing else seems fine.

TIA

Rus

Russell Foster	        EMEA IT UNIX Bod	  ATG (www.atg.com)
MOB: +44 774 8624680    "In a world without walls and fences, who 
DDI: +44 1189 565010    needs Windows and Gates ?" - Dino Esposito.
                 GnuPG Key http://www.b0fh.co.uk/gpg.pub





From jesse at fsck.com  Mon Jun 11 11:33:42 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 11 Jun 2001 11:33:42 -0400
Subject: [rt-users] Problem creating tickets...
In-Reply-To: <Pine.BSF.4.21.0106111502170.43761-100000@kosh.emea.atg.com>; from rfoster@atg.com on Mon, Jun 11, 2001 at 03:05:13PM +0100
References: <Pine.BSF.4.21.0106111502170.43761-100000@kosh.emea.atg.com>
Message-ID: <20010611113342.Q22117@pallas.fsck.com>

That looks to me like an RT1 error message.  I'll bet you've got smrsh on
your RT server and the rt-mailgate link is pointing to the RT1 rt-mailgate.


On Mon, Jun 11, 2001 at 03:05:13PM +0100, Russell G H. Foster wrote:
> Hi All,
> 	I've just installed rt2 on a box and imported all my rt1.0
> tickets. Now I've RTFM'ed but am having trouble creating tickets...
> 
> In the /etc/aliases I have put 
> 
> rt2-comment: "|/opt/rt2/bin/rt-mailgate --queue tickets --action comment"
> rt2:         "|/opt/rt2/bin/rt-mailgate --queue tickets --action
> correspond"
> 
> but whenever I send a mail to rt2 at host.com I get back the following...
> 
> -------------------------------------------------
> 
> There has been an error:
> There has been an error with your request:
> 
> 
> Your message is reproduced below:
> 
> test
> 
> -------------------------------------------------
> 
> What am I missing? I can create tickets via the web interface and
> everthing else seems fine.
> 
> TIA
> 
> Rus
> 
> Russell Foster	        EMEA IT UNIX Bod	  ATG (www.atg.com)
> MOB: +44 774 8624680    "In a world without walls and fences, who 
> DDI: +44 1189 565010    needs Windows and Gates ?" - Dino Esposito.
>                  GnuPG Key http://www.b0fh.co.uk/gpg.pub
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From feargal at online.thecia.ie  Mon Jun 11 11:43:55 2001
From: feargal at online.thecia.ie (Feargal Reilly)
Date: Mon, 11 Jun 2001 15:43:55 +0000
Subject: [rt-users] Problem creating tickets... 
Message-ID: <200106111543.f5BFhtG48767@online.thecia.ie>

Maybe it's my headcold, but isn't that an RTv1 error message?
Did you do a newaliases? 

-Feargal.

    _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
   _/       _/   _/    _/  Systems Administrator,
  _/       _/   _/_/_/_/   The Communications Interactive Agency.
 _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8732249.


     On Mon, Jun 11, 2001 at 03:05:13PM +0100, Russell G H. Foster wrote:
     > Hi All,
     > 	I've just installed rt2 on a box and imported all my rt1.0
     > tickets. Now I've RTFM'ed but am having trouble creating tickets...
     > 
     > In the /etc/aliases I have put 
     > 
     > rt2-comment: "|/opt/rt2/bin/rt-mailgate --queue tickets --action comment
     "
     > rt2:         "|/opt/rt2/bin/rt-mailgate --queue tickets --action
     > correspond"
     > 
     > but whenever I send a mail to rt2 at host.com I get back the following...
     > 
     > -------------------------------------------------
     > 
     > There has been an error:
     > There has been an error with your request:
     > 
     > 
     > Your message is reproduced below:
     > 
     > test
     > 
     > -------------------------------------------------
     > 
     > What am I missing? I can create tickets via the web interface and
     > everthing else seems fine.
     > 
     > TIA
     > 
     > Rus
     > 
     > Russell Foster	        EMEA IT UNIX Bod	  ATG (www.atg.com)
     > MOB: +44 774 8624680    "In a world without walls and fences, who 
     > DDI: +44 1189 565010    needs Windows and Gates ?" - Dino Esposito.
     >                  GnuPG Key http://www.b0fh.co.uk/gpg.pub
     > 
     > 
     > 
     > _______________________________________________
     > rt-users mailing list
     > rt-users at lists.fsck.com
     > http://lists.fsck.com/mailman/listinfo/rt-users
     > 




From rfoster at atg.com  Mon Jun 11 11:43:44 2001
From: rfoster at atg.com (Russell G H. Foster)
Date: Mon, 11 Jun 2001 16:43:44 +0100 (BST)
Subject: [rt-users] Problem creating tickets...
In-Reply-To: <20010611113342.Q22117@pallas.fsck.com>
Message-ID: <Pine.BSF.4.21.0106111643080.43761-100000@kosh.emea.atg.com>

On Mon, 11 Jun 2001, Jesse decided to mutter to the world in general:

> That looks to me like an RT1 error message.  I'll bet you've got smrsh on
> your RT server and the rt-mailgate link is pointing to the RT1 rt-mailgate.
> 
> 
<snip>

yep that was it. Just change rt-mailgate to rt2-mailgate and it is now
taking tickets...just got to configure everything else :)

rus\




From david at micro-prince.com  Mon Jun 11 12:19:03 2001
From: david at micro-prince.com (David Fletcher)
Date: Mon, 11 Jun 2001 12:19:03 -0400
Subject: [rt-users] Customization of RT
Message-ID: <006601c0f292$3ba526c0$0ac8a8c0@mahonri>

I have a client who has a projects database for construction projects, and
would like to be able to track email correspondence on a per-project basis.
Each project already has a unique number associated with it.  Is it possible
to create tickets using project #'s instead of the automatically generated
serial #'s in RT?  (Yes, I'm sure it would involve hacking the code and
monkeying with mysql, but I just wanted to see if there are any obvious
gotchas before I dive in.)

Also, with RT 2 can you set view permissions for users based on individual
tickets?

Thanks,
David
__________________________________________

David Fletcher
Micro-Prince Computers
(904)721-0867
(904)721-1253 fax
http://www.micro-prince.com (business)
http://www.mahonri.org (personal)
__________________________________________





From jesse at fsck.com  Mon Jun 11 12:29:45 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 11 Jun 2001 12:29:45 -0400
Subject: [rt-users] Customization of RT
In-Reply-To: <006601c0f292$3ba526c0$0ac8a8c0@mahonri>; from david@micro-prince.com on Mon, Jun 11, 2001 at 12:19:03PM -0400
References: <006601c0f292$3ba526c0$0ac8a8c0@mahonri>
Message-ID: <20010611122945.W22117@pallas.fsck.com>

Hm. using other unique numbers would be a real pain at this point.
you might be able to cons something up with RT2's 'Links' system to link
each new ticket to an existing project URI.

Or, assuming that project IDs are integers and are never repeated, you _can_
pass an Id to Ticket->Create.


RT2 allows you to grant rights to 'Ticket Requestor' or 'Ticket Cc' on a per queue basis...which may get you what you want.


On Mon, Jun 11, 2001 at 12:19:03PM -0400, David Fletcher wrote:
> I have a client who has a projects database for construction projects, and
> would like to be able to track email correspondence on a per-project basis.
> Each project already has a unique number associated with it.  Is it possible
> to create tickets using project #'s instead of the automatically generated
> serial #'s in RT?  (Yes, I'm sure it would involve hacking the code and
> monkeying with mysql, but I just wanted to see if there are any obvious
> gotchas before I dive in.)
> 
> Also, with RT 2 can you set view permissions for users based on individual
> tickets?
> 
> Thanks,
> David
> __________________________________________
> 
> David Fletcher
> Micro-Prince Computers
> (904)721-0867
> (904)721-1253 fax
> http://www.micro-prince.com (business)
> http://www.mahonri.org (personal)
> __________________________________________
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!



From david at micro-prince.com  Mon Jun 11 12:42:16 2001
From: david at micro-prince.com (David Fletcher)
Date: Mon, 11 Jun 2001 12:42:16 -0400
Subject: [rt-users] Customization of RT
References: <006601c0f292$3ba526c0$0ac8a8c0@mahonri> <20010611122945.W22117@pallas.fsck.com>
Message-ID: <008401c0f295$79be08c0$0ac8a8c0@mahonri>

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "David Fletcher" <david at micro-prince.com>
Cc: <rt-users at lists.fsck.com>
Sent: Monday, June 11, 2001 12:29 PM
Subject: Re: [rt-users] Customization of RT


> Hm. using other unique numbers would be a real pain at this point.
> you might be able to cons something up with RT2's 'Links' system to link
> each new ticket to an existing project URI.

I'll put rt2 in place on one of our servers and take a look at that.

>
> Or, assuming that project IDs are integers and are never repeated, you
_can_
> pass an Id to Ticket->Create.

Is this rt2 specific?

Thanks,
David
__________________________________________

David Fletcher
Micro-Prince Computers
(904)721-0867
(904)721-1253 fax
http://www.micro-prince.com (business)
http://www.mahonri.org (personal)
__________________________________________





From jesse at fsck.com  Mon Jun 11 12:49:14 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 11 Jun 2001 12:49:14 -0400
Subject: [rt-users] Customization of RT
In-Reply-To: <008401c0f295$79be08c0$0ac8a8c0@mahonri>; from david@micro-prince.com on Mon, Jun 11, 2001 at 12:42:16PM -0400
References: <006601c0f292$3ba526c0$0ac8a8c0@mahonri> <20010611122945.W22117@pallas.fsck.com> <008401c0f295$79be08c0$0ac8a8c0@mahonri>
Message-ID: <20010611124914.X22117@pallas.fsck.com>

> > Or, assuming that project IDs are integers and are never repeated, you
> _can_
> > pass an Id to Ticket->Create.
> 
> Is this rt2 specific?

No, but RT has an actual API to the database that will let you do
it without hacking the core apart, unlike RT1.
> 
> Thanks,
> David
> __________________________________________
> 
> David Fletcher
> Micro-Prince Computers
> (904)721-0867
> (904)721-1253 fax
> http://www.micro-prince.com (business)
> http://www.mahonri.org (personal)
> __________________________________________
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From evazquez at inflow.com  Mon Jun 11 18:44:08 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Mon, 11 Jun 2001 16:44:08 -0600 (MDT)
Subject: [rt-users] Weird PERL problems with rt2
Message-ID: <Pine.BSO.4.33.0106111637170.11237-100000@nb8427a.cor01.inflow.com>

OK, experimenting with building on Solaris 7, SPARC5 using GNU
gcc-2.95.3 (release) and PERL 5.6.1 (complete build from source).

I get strange errors in MIME-Base64 (dowarn undeclared, Error1, exit 0)
and in HTML-Parser (hexdigit undeclared, sv_yes undeclared, sv_undef
undeclared, Error1, exit0) and they refuse to build/install.

This of course breaks things like Mason, etc. and makes install
impossible.

Has anyone else gotten these errors?  If so (or not) any suggestions on
how to fix them?  It looks like I'm missing a library or module, but
which one (PERL being so helpful and have non-searchable mail-list
archives...).

-- 
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211

"Abandon shop! Abandon shop! This is not a daffodil!"
--Holly in "Demons & Angels", Red Dwarf series V



From allbery at ece.cmu.edu  Mon Jun 11 19:13:47 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Mon, 11 Jun 2001 19:13:47 -0400
Subject: [rt-users] Weird PERL problems with rt2
In-Reply-To: <Pine.BSO.4.33.0106111637170.11237-100000@nb8427a.cor01.inflow.com>
References: <Pine.BSO.4.33.0106111637170.11237-100000@nb8427a.cor01.inflow.
 om>
Message-ID: <20790000.992301227@rushlight.rem.cmu.edu>

On Monday, June 11, 2001 16:44:08 -0600, evazquez at inflow.com wrote:
+----
| I get strange errors in MIME-Base64 (dowarn undeclared, Error1, exit 0)
| and in HTML-Parser (hexdigit undeclared, sv_yes undeclared, sv_undef
| undeclared, Error1, exit0) and they refuse to build/install.
+--->8

Sounds to me like you need newer versions of those modules; 5.6.x no longer 
has the old namespace-polluting variables, they all begin with Perl_ or pl_ 
now so they don't collide with random extension variables.

-- 
brandon s. allbery    [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator       [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                  KF8NH
carnegie mellon university    ["better check the oblivious first" -ke6sls]



From evazquez at inflow.com  Mon Jun 11 19:35:43 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Mon, 11 Jun 2001 17:35:43 -0600 (MDT)
Subject: [rt-users] Weird PERL problems with rt2
In-Reply-To: <20790000.992301227@rushlight.rem.cmu.edu>
Message-ID: <Pine.BSO.4.33.0106111726590.11237-100000@nb8427a.cor01.inflow.com>

Actually, I first tried using the testdeps utility with the -fix flag.
When that initially failed, I went up to the CPAN site and cruised down
to the modules/by-name directories.  The modules that are needed haven't
been updated since 1998/1999, so I guess what's needed is either a
series of patches to update the modules (and BTW, Date::Parse and
Date::Format no longer exist, they have been rolled into Date::Manip),
or to rebuild PERL with the "namespace-pollute" flags and hope...

Sigh, just once it would be nice if everything worked the first time.
Though if that ever happens I'll probably die from the shock.

Does anyone have any references where (ideally) I can find an "old vs.
new" name cross-list?  Or failing that, a concise list of the new names?

Thanks,

-- 
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211

Handy phrase-"Why did you do that?"

On Mon, 11 Jun 2001, Brandon S. Allbery KF8NH wrote:

> Date: Mon, 11 Jun 2001 19:13:47 -0400
> From: Brandon S. Allbery KF8NH <allbery at ece.cmu.edu>
> To: "Ed Vazquez, Jr." <evazquez at inflow.com>, rt-users at lists.fsck.com
> Subject: Re: [rt-users] Weird PERL problems with rt2
>
> On Monday, June 11, 2001 16:44:08 -0600, evazquez at inflow.com wrote:
> +----
> | I get strange errors in MIME-Base64 (dowarn undeclared, Error1, exit 0)
> | and in HTML-Parser (hexdigit undeclared, sv_yes undeclared, sv_undef
> | undeclared, Error1, exit0) and they refuse to build/install.
> +--->8
>
> Sounds to me like you need newer versions of those modules; 5.6.x no longer
> has the old namespace-polluting variables, they all begin with Perl_ or pl_
> now so they don't collide with random extension variables.
>
>



From jesse at fsck.com  Mon Jun 11 19:44:57 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 11 Jun 2001 19:44:57 -0400
Subject: [rt-users] Weird PERL problems with rt2
In-Reply-To: <Pine.BSO.4.33.0106111726590.11237-100000@nb8427a.cor01.inflow.com>; from evazquez@inflow.com on Mon, Jun 11, 2001 at 05:35:43PM -0600
References: <20790000.992301227@rushlight.rem.cmu.edu> <Pine.BSO.4.33.0106111726590.11237-100000@nb8427a.cor01.inflow.com>
Message-ID: <20010611194457.G22117@pallas.fsck.com>



On Mon, Jun 11, 2001 at 05:35:43PM -0600, Ed Vazquez, Jr. wrote:
> Actually, I first tried using the testdeps utility with the -fix flag.
> When that initially failed, I went up to the CPAN site and cruised down
> to the modules/by-name directories.  The modules that are needed haven't
> been updated since 1998/1999, so I guess what's needed is either a
> series of patches to update the modules (and BTW, Date::Parse and
> Date::Format no longer exist, they have been rolled into Date::Manip),

No, they haven't.  They're part of TimeDate.

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From evazquez at inflow.com  Mon Jun 11 19:47:39 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Mon, 11 Jun 2001 17:47:39 -0600 (MDT)
Subject: [rt-users] Weird PERL problems with rt2
In-Reply-To: <20010611194457.G22117@pallas.fsck.com>
Message-ID: <Pine.BSO.4.33.0106111746520.11237-100000@nb8427a.cor01.inflow.com>

Whoops, my mistake.  Apologies all around if I confused someone.

-- 
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211

Support the ban of Dihydrogen Monoxide: http://www.dhmo.org/

On Mon, 11 Jun 2001, Jesse wrote:

> Date: Mon, 11 Jun 2001 19:44:57 -0400
> From: Jesse <jesse at fsck.com>
> To: "Ed Vazquez, Jr." <evazquez at inflow.com>
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Weird PERL problems with rt2
>
>
>
>
> On Mon, Jun 11, 2001 at 05:35:43PM -0600, Ed Vazquez, Jr. wrote:
> > Actually, I first tried using the testdeps utility with the -fix flag.
> > When that initially failed, I went up to the CPAN site and cruised down
> > to the modules/by-name directories.  The modules that are needed haven't
> > been updated since 1998/1999, so I guess what's needed is either a
> > series of patches to update the modules (and BTW, Date::Parse and
> > Date::Format no longer exist, they have been rolled into Date::Manip),
>
> No, they haven't.  They're part of TimeDate.
>
>



From cfarkus at intercall.com  Mon Jun 11 17:06:03 2001
From: cfarkus at intercall.com (Chris Farkus)
Date: Mon, 11 Jun 2001 17:06:03 -0400
Subject: [rt-users] Attachments
Message-ID: <7487A1E2EF4FD51193DE00D0B7A84E2509AEBF@icwpex03.icallinc.com>

I understand that Attachments are no longer going to file but to the
database. Since the web page is still pointing to file
is the code still there to put them there and can I unable it. I see the
options in config.pm for the file size but setting this to 0 does
not work. 

Thanks

Chris
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From jesse at fsck.com  Tue Jun 12 00:29:24 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 12 Jun 2001 00:29:24 -0400
Subject: [rt-users] Attachments
In-Reply-To: <7487A1E2EF4FD51193DE00D0B7A84E2509AEBF@icwpex03.icallinc.com>; from cfarkus@intercall.com on Mon, Jun 11, 2001 at 05:06:03PM -0400
References: <7487A1E2EF4FD51193DE00D0B7A84E2509AEBF@icwpex03.icallinc.com>
Message-ID: <20010612002924.R22117@pallas.fsck.com>

Huh? I really don't quite understand the question. RT2 requires that
ticket content be in the database. To the best of my knowledge, there are 
not widely distributed patches to RT1 to move the files into the database.

        -j

On Mon, Jun 11, 2001 at 05:06:03PM -0400, Chris Farkus wrote:
> I understand that Attachments are no longer going to file but to the
> database. Since the web page is still pointing to file
> is the code still there to put them there and can I unable it. I see the
> options in config.pm for the file size but setting this to 0 does
> not work. 
> 
> Thanks
> 
> Chris

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From rf at rf0.com  Tue Jun 12 05:52:56 2001
From: rf at rf0.com (Rus)
Date: Tue, 12 Jun 2001 10:52:56 +0100 (BST)
Subject: [rt-users] Really dumb question...
Message-ID: <Pine.BSF.4.21.0106121051120.79625-100000@kosh.emea.atg.com>

Hi All,
	ATM I am running RT1 and RT2 and have managed to import the queue
from RT1->2 however when I e-mail user at box.com I get the autoreply back
the subject is [box.com #2221]. I rt1 it is easy to change box.com to
QUEUENAME but for the life of me I can work out how in RT2. Could some one
give me a kick in the right direction. 

TIA

Rus

Russell Foster	        EMEA IT UNIX Bod	  ATG (www.atg.com)
MOB: +44 774 8624680    "In a world without walls and fences, who 
DDI: +44 1189 565010    needs Windows and Gates ?" - Dino Esposito.
                 GnuPG Key http://www.b0fh.co.uk/gpg.pub




From frussell at tpg.com.au  Tue Jun 12 07:11:42 2001
From: frussell at tpg.com.au (Frances Russell)
Date: Tue, 12 Jun 2001 21:11:42 +1000
Subject: [rt-users] stripmime permissions
Message-ID: <200106121108.VAA10897@proxy.intranet>

Hi,

I have RT 1.0.7 on RH 6.2.

My problem is stripmime:

The attachments are being saved correctly in the /stripmime folder 
under the Apache DocumentRoot.

Problem is Apache runs as "apache" and the files are being 
created by Postfix as "nobody" with perms 700

Consequently, a user doesn't have permission to access the files 
in a web browser.

This used not to be a problem when Apache ran as "nobody"

Can anyone tell me how to fix this?

Thanks

Frances



From hwagener at fcb-wilkens.com  Tue Jun 12 08:31:17 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Tue, 12 Jun 2001 14:31:17 +0200
Subject: [rt-users] MySQL-Problems while installing RT-1.3.99
Message-ID: <3B260B95.6B53942C@fcb-wilkens.com>

see below for the messages 'make install' shows me. The user rt already
exists for the old rt-1.0.7, is this the problem? Do I have to create
another user (for the database? for database AND unix system?)?

Regards,
	Harald

ganymed:/tmp/rt-1-3-99 # make install
mkdir -p /opt/rt2/bin
mkdir -p /opt/rt2/WebRT/data
mkdir -p /opt/rt2/WebRT/sessiondata
mkdir -p /opt/rt2/etc
mkdir -p /opt/rt2/lib
mkdir -p /opt/rt2/WebRT/html
mkdir -p /opt/rt2/local/WebRT/html
/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'root' 'rt2'
create
Now creating a database for RT.
Enter the mysql password for root: 
Creating mysql database rt2.
cp etc/acl.mysql '/opt/rt2/etc/acl.mysql'
/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
                        s'!!DB_HOST!!'localhost'g;\
                        s'!!DB_RT_PASS!!'rt_pass'g;\
                        s'!!DB_RT_HOST!!'localhost'g;\
                        s'!!DB_RT_USER!!'rt'g;\
                        s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.mysql
bin/initacls.mysql '/usr' 'localhost' 'root' '' 'rt2'
'/opt/rt2/etc/acl.mysql' 
Enter the mysql administrator's database password to create a new user for
RT
Enter password: 
Enter the mysql administrator's database password to nondestructively
reload the
 database
Enter password: 
/usr/bin/perl   tools/initdb 'mysql' '/usr' 'localhost' 'rt' 'rt2' insert
Now populating database schema.
Enter the mysql password for rt: 
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
'rt at loca
lhost' (Using password: YES) at tools/initdb line 138
Access denied for user: 'rt at localhost' (Using password: YES) at
tools/initdb lin
e 138, <STDIN> line 1.
make: *** [initdb.rtuser] Error 255
ganymed:/tmp/rt-1-3-99 # 

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From NCurri at fastcompany.com  Tue Jun 12 11:20:17 2001
From: NCurri at fastcompany.com (Neil Curri)
Date: Tue, 12 Jun 2001 11:20:17 -0400
Subject: [rt-users] mysql updates
Message-ID: <361D0AC11FC34E4C9AE9A723506570131DB8A0@FC-EXCH>

Has anyone had any experience updating their MySQL RPMS to the most recent
versions on mysql.com (3.23.38-1)? Has it caused problems with perl or other
RT dependencies? I never trust Redhat's updates. I'm running RH7.

thanks,
-Neil
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From hwagener at fcb-wilkens.com  Tue Jun 12 12:01:31 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Tue, 12 Jun 2001 18:01:31 +0200
Subject: [rt-users] MySQL-Problems while installing RT-1.3.99
References: <3B260B95.6B53942C@fcb-wilkens.com>
Message-ID: <3B263CDB.C2670D2F@fcb-wilkens.com>

stupid me, not setting the password for the database user right...
sorry for bothering You all!

	H.
-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From jacob at dgi.com  Tue Jun 12 15:58:13 2001
From: jacob at dgi.com (Jacob Clingerman)
Date: Tue, 12 Jun 2001 12:58:13 -0700
Subject: [rt-users] mailgate problems
Message-ID: <3B267455.27A44E5F@dgi.com>

Hello,

I'm experiencing some problems getting the mailgate to work properly.  I'm
running RT 1.0.7 on a RedHat 6.2 system and it's been working fine from
the web interface but I haven't been able to create tickets by e-mail. 
First I set up fetchmail to grab the mail from the mailhub.  My
.fetchmailrc file looks like:

poll mailhost proto IMAP:
username dgl-rt password **** mda "/usr/local/rt/bin/rt-mailgate dgl
correspond"

Using this method, rt-mailgate would create a ticket but wouldn't include
the e-mail body as the ticket description -- the e-mail body would get
lost.  Plus, the e-mail would sit around in the mailbox, so RT would
create the same ticket every five minutes.  I played with the "keep" and
"flush" fetchmail directives but couldn't change this behavior.

Next I changed the fetchmail file to:

poll mailhost proto IMAP:
username dgl-rt password **** mda "/usr/sbin/sendmail"

and added the following line to my /etc/aliases file:

dgl-rt:         |"/usr/local/rt/bin/rt-mailgate dgl correspond"

This would flush the mail queue for the dgl-rt user, but RT wouldn't
create new tickets at all.  Finally I tried to use rt-mailgate from the
command line with the following results:

% rt-mailgate --extended-syntax -v -d -a correspond -q dgl-rt
this is a test from the rt-mailgate command line
Ticket='0' Queue='dgl-rt' Area='' Sender='' Precedence='first-class'
%

And no ticket was created.  I checked the MySQL database and there is no
data for serial_num 0.  Any ideas what is going on and how to get the
mailgate to operate correctly?

Much thanks,

Jacob Clingerman
System Administrator, Dynamic Graphics, Inc.



From evazquez at inflow.com  Tue Jun 12 18:57:30 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Tue, 12 Jun 2001 16:57:30 -0600 (MDT)
Subject: [rt-users] RT2
Message-ID: <Pine.BSO.4.33.0106121649580.25880-100000@nb8427a.cor01.inflow.com>

OK, found the issue with the PERL stuff - seems that some of their C
code had the definition order reversed.  Once I fixed it, no worries!

Now, the perennial problem with the mail gateway.  Once I found the
permissions error with the log directory (needs 777 set on the top
level, since nobody (web), rt and daemon all write to it) and got that
error fixed, I started having other issues.

Here is the error I am seeing when trying to send mail to rt-abuse.  RT
v1 is still up and running correctly, and when I repoint the aliases
file can successfully build a ticket, so I am fairly confident that no
new users need to be created.

Possible unintended interpolation of @inflow in string at
/opt/rt2/etc/config.pm line 142.
Use of uninitialized value in split at /usr/local/lib/perl5/5.6.1/Cwd.pm
line 103.
Create user failed in mailgateway: Could not create user
Could not create userNo recipient addresses found in header
Can't locate object method "warn" via package "Log::Dispatch" (perhaps
you forgot to load "Log::Dispatch"?) at /dev/fd/3 line 511.
554 |"/opt/rt2/bin/rt-mailgate --queue abuse --action correspond"...
unknown mailer error 255

I re-installed Log::Dispatch (it was already there, just a minor rev
behind) and it completed all tests sucessfully, sending the test email
to my INBOX.  Still getting this error.

Is there any other debug info I could send along to help?

Thanks,

-- 
- Ed



From rael at zero.kgon.com  Tue Jun 12 19:34:06 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 12 Jun 2001 16:34:06 -0700
Subject: [rt-users] So close, and yet so far from RT2
Message-ID: <992388846.25685.33.camel@zero.kgon.com>

This is a bit of a rant, so if bitching and moaning doesn't interest
you, delete this email now.

It's been a little over 24 hours since I embarked upon this journey to
test the 1.3.99 build, and I've only just gotten my webserver working
again.

First off, let me just say that some modules in CPAN need to be burned
at the stake. Why is it, even though I have CPAN set to ASK FIRST, that
every third module insists on grabbing the latest perl and installing it
for me? Seems like a good idea, but that screws the hell out of
mod_perl.

I could go into the fights I had with @INC. I could go into the
wholesale copying I had to do from the two 5.6.1 directories into
bastardized 5.6.0 directories to make Apache load at all with the RT2
directives turned on. But no, that would take a very long time and I'm
tired now.

Technically speaking, I have an RT2 installation. The CLI works just
fine, so I know that I don't have RT2 vs. MySQL issues. What's the
problem, then? No Web UI whatsoever. Every attempt to view the RT2
website results in blankness, and segfault entries in Apache's
error_log. And no, I don't think it's "The Morning Bug" as per one of
the archives' messages, since I can click like mad on the Refresh button
and never ever get in. A bit of google-searching tells me that it might
just be mod_perl itself, since the segfaulting is a known issue with
mod_perl when installed in certain ways.

The stupid thing is, the import utility worked great and RT2 technically
does work in CLI mode. I'm loathe to "go back" but I have this sinking
feeling that I'm never going to make Apache/mod_perl/RT2 happy.

I now hate mod_perl. In fact, I'm coming to strongly dislike large
portions of how perl as a whole is installed and configured. Perl is
great in and of itself, but God forbid us mere mortals try to DO
ANYTHING with it...

IANAPD (I Am Not A Programmer, Dammit)

--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  No bubble in his gauge.  (Refers to a submarine dive gauge.)
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From jesse at fsck.com  Tue Jun 12 21:15:43 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 12 Jun 2001 21:15:43 -0400
Subject: [rt-users] RT2
In-Reply-To: <Pine.BSO.4.33.0106121649580.25880-100000@nb8427a.cor01.inflow.com>; from evazquez@inflow.com on Tue, Jun 12, 2001 at 04:57:30PM -0600
References: <Pine.BSO.4.33.0106121649580.25880-100000@nb8427a.cor01.inflow.com>
Message-ID: <20010612211543.B1020@pallas.fsck.com>



On Tue, Jun 12, 2001 at 04:57:30PM -0600, Ed Vazquez, Jr. wrote:
> OK, found the issue with the PERL stuff - seems that some of their C
> code had the definition order reversed.  Once I fixed it, no worries!
> 
> Now, the perennial problem with the mail gateway.  Once I found the
> permissions error with the log directory (needs 777 set on the top
> level, since nobody (web), rt and daemon all write to it) and got that
> error fixed, I started having other issues.

The config file should have a note about the fact that this directory
must be writable by members of group 'rt'. It will in 1.3.100

> Possible unintended interpolation of @inflow in string at
> /opt/rt2/etc/config.pm line 142.

Sounds like you have an unescaped @ in your config.pm

> Use of uninitialized value in split at /usr/local/lib/perl5/5.6.1/Cwd.pm
> line 103.

Dunno about this one.

> Create user failed in mailgateway: Could not create user
> Could not create userNo recipient addresses found in header.

That sounds a little weird, but I'd have to see the message and DB to
know for sure.

> Can't locate object method "warn" via package "Log::Dispatch" (perhaps
> you forgot to load "Log::Dispatch"?) at /dev/fd/3 line 511.

Sorry. this will be fixed in 1.3.100. it should have been 'warning'.
For now, just change 'warn' to 'warning' on line 511 of rt-mailgate

> 554 |"/opt/rt2/bin/rt-mailgate --queue abuse --action correspond"...
> unknown mailer error 255

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.



From evazquez at inflow.com  Wed Jun 13 02:45:01 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Wed, 13 Jun 2001 00:45:01 -0600 (MDT)
Subject: [rt-users] RT2
In-Reply-To: <20010612211543.B1020@pallas.fsck.com>
Message-ID: <Pine.BSO.4.33.0106130038500.25880-100000@nb8427a.cor01.inflow.com>

OK, fixed line 511, that cleared up the rejection via email.  Also
escaped the '@' in the email address, so that error is resolved.

Now, it appears that the email is going through OK, but the ticket never
shows up in the database, and there are some strange errors in the log
files.

All told, the database is only 23K when gzipped, and the log files are
miniscule.

Should I attach them to the list?  Or to you privately?

Much appreciation for the help.

-- 

- Ed

On Tue, 12 Jun 2001, Jesse wrote:

> Date: Tue, 12 Jun 2001 21:15:43 -0400
> From: Jesse <jesse at fsck.com>
> To: "Ed Vazquez, Jr." <evazquez at inflow.com>
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] RT2
>
>
>
>
> On Tue, Jun 12, 2001 at 04:57:30PM -0600, Ed Vazquez, Jr. wrote:
> > OK, found the issue with the PERL stuff - seems that some of their C
> > code had the definition order reversed.  Once I fixed it, no worries!
> >
> > Now, the perennial problem with the mail gateway.  Once I found the
> > permissions error with the log directory (needs 777 set on the top
> > level, since nobody (web), rt and daemon all write to it) and got that
> > error fixed, I started having other issues.
>
> The config file should have a note about the fact that this directory
> must be writable by members of group 'rt'. It will in 1.3.100
>
> > Possible unintended interpolation of @inflow in string at
> > /opt/rt2/etc/config.pm line 142.
>
> Sounds like you have an unescaped @ in your config.pm
>
> > Use of uninitialized value in split at /usr/local/lib/perl5/5.6.1/Cwd.pm
> > line 103.
>
> Dunno about this one.
>
> > Create user failed in mailgateway: Could not create user
> > Could not create userNo recipient addresses found in header.
>
> That sounds a little weird, but I'd have to see the message and DB to
> know for sure.
>
> > Can't locate object method "warn" via package "Log::Dispatch" (perhaps
> > you forgot to load "Log::Dispatch"?) at /dev/fd/3 line 511.
>
> Sorry. this will be fixed in 1.3.100. it should have been 'warning'.
> For now, just change 'warn' to 'warning' on line 511 of rt-mailgate
>
> > 554 |"/opt/rt2/bin/rt-mailgate --queue abuse --action correspond"...
> > unknown mailer error 255
>
>



From michael at thies.org  Wed Jun 13 08:26:20 2001
From: michael at thies.org (Michael Thies)
Date: Wed, 13 Jun 2001 14:26:20 +0200
Subject: [rt-users] RT2 and areas ?
Message-ID: <20010613142620.A6424@cephyr.cid.net>

Hi,

I just took a short look at the rt2-beta.
And I missed the queue-areas (used in 1.0.7).
Is in rt2 an equivalent, or have I use different queues?
Or what else got it, that the area-feature isn't present anymore?

maybe I'm too blind to see them....


TiA
-- 
\o/
Michael Thies



From drew.minniti at prodigy.net  Wed Jun 13 08:50:59 2001
From: drew.minniti at prodigy.net (John-Andrew M. Minniti)
Date: Wed, 13 Jun 2001 08:50:59 -0400
Subject: [rt-users] RT/Sendmail issue
Message-ID: <001301c0f407$80cde720$134bfd3f@att.net>

Well, this is may be more of a sendmail misconfiguration, but perhaps
someone can shed some light on why the following is happening.  Nothing from
sendmail seems to address the issue too well, except to allay fears that it
may be an error.  Anyway, when an email is sent via the interface or sent to
an RT email (i.e., piped through the rt-mailgate), mail logs show:

Jun 13 07:54:44 busterbrown sendmail[25998]: NOQUEUE: Null connection from
localhost [127.0.0.1]
Jun 13 07:54:44 busterbrown sendmail[25999]: HAA25999: from=nobody,
size=621, class=-60, pri=138621, nrcpts=1,
msgid=<rt-1-14.4.84502856619656 at domain>, relay=nobody at localhost
Jun 13 07:54:44 busterbrown sendmail[26001]: HAA25999:
to=drew.minniti at prodigy.net, ctladdr=nobody (99/99), delay=00:00:00,
xdelay=00:00:00, mailer=local, stat=Sent

The message gets through, if I recall correctly.  I THINK (though may be
wrong) that the first time I noticed the message in the logs, the email
didn't reach its final destination.  As mentioned, the NOQUEUE occurs every
time the Web UI sends a message or a message is fed through the rt-mailgate.

I realize it really is of little concern, its not technically a sendmail
error, but I was just wondering if anyone has a similar issue and whether
there is a resolution, either via sendmail or RT.

TIA,
Drew




From jesse at fsck.com  Wed Jun 13 12:19:40 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 13 Jun 2001 12:19:40 -0400
Subject: [rt-users] RT2 and areas ?
In-Reply-To: <20010613142620.A6424@cephyr.cid.net>; from michael@thies.org on Wed, Jun 13, 2001 at 02:26:20PM +0200
References: <20010613142620.A6424@cephyr.cid.net>
Message-ID: <20010613121940.D5165@pallas.fsck.com>

You want to look at the keywords and keywordselects features in RT2. They're
a much more powerful replacement for areas.

        -j


On Wed, Jun 13, 2001 at 02:26:20PM +0200, Michael Thies wrote:
> Hi,
> 
> I just took a short look at the rt2-beta.
> And I missed the queue-areas (used in 1.0.7).
> Is in rt2 an equivalent, or have I use different queues?
> Or what else got it, that the area-feature isn't present anymore?
> 
> maybe I'm too blind to see them....
> 
> 
> TiA
> -- 
> \o/
> Michael Thies
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From dave at airflash.com  Wed Jun 13 17:25:53 2001
From: dave at airflash.com (David Allan)
Date: Wed, 13 Jun 2001 17:25:53 -0400
Subject: [rt-users] So close, and yet so far from RT2
References: <992388846.25685.33.camel@zero.kgon.com>
Message-ID: <3B27DA61.B10E760F@airflash.com>

I was not able to stop Apache from segfaulting when mod_perl was a DSO.
Compiled in and works like a champ.  I didn't work on it too long though, since
recompiling seemed like the way to go, and it worked.

Dave

Karel P Kerezman wrote:

> This is a bit of a rant, so if bitching and moaning doesn't interest
> you, delete this email now.
>
> It's been a little over 24 hours since I embarked upon this journey to
> test the 1.3.99 build, and I've only just gotten my webserver working
> again.
>
> First off, let me just say that some modules in CPAN need to be burned
> at the stake. Why is it, even though I have CPAN set to ASK FIRST, that
> every third module insists on grabbing the latest perl and installing it
> for me? Seems like a good idea, but that screws the hell out of
> mod_perl.
>
> I could go into the fights I had with @INC. I could go into the
> wholesale copying I had to do from the two 5.6.1 directories into
> bastardized 5.6.0 directories to make Apache load at all with the RT2
> directives turned on. But no, that would take a very long time and I'm
> tired now.
>
> Technically speaking, I have an RT2 installation. The CLI works just
> fine, so I know that I don't have RT2 vs. MySQL issues. What's the
> problem, then? No Web UI whatsoever. Every attempt to view the RT2
> website results in blankness, and segfault entries in Apache's
> error_log. And no, I don't think it's "The Morning Bug" as per one of
> the archives' messages, since I can click like mad on the Refresh button
> and never ever get in. A bit of google-searching tells me that it might
> just be mod_perl itself, since the segfaulting is a known issue with
> mod_perl when installed in certain ways.
>
> The stupid thing is, the import utility worked great and RT2 technically
> does work in CLI mode. I'm loathe to "go back" but I have this sinking
> feeling that I'm never going to make Apache/mod_perl/RT2 happy.
>
> I now hate mod_perl. In fact, I'm coming to strongly dislike large
> portions of how perl as a whole is installed and configured. Perl is
> great in and of itself, but God forbid us mere mortals try to DO
> ANYTHING with it...
>
> IANAPD (I Am Not A Programmer, Dammit)
>
> --
> ---
>   Karel P Kerezman - IS Admin, Entercom Portland LLC -
> http://zero.kgon.com
>  ---------------------------------------------------------------------------
>   No bubble in his gauge.  (Refers to a submarine dive gauge.)
>  ---------------------------------------------------------------------
>   From the Canonical Fulldeckisms List: http://www.herbison.com/canon
> ---
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users




From yeowhui at i-dns.net  Thu Jun 14 00:18:49 2001
From: yeowhui at i-dns.net (Yeow)
Date: Thu, 14 Jun 2001 12:18:49 +0800
Subject: [rt-users] Question on Scrips
Message-ID: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net>

Hi,

I'm facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However,  everytime only requestors gets the mail. The adminccs never did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.
=====================
Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893, <STDIN> chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk 18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm line 136, <STDIN> chunk 18.
Ticket 4 created in queue 'mysupport' 
=======================

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.
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From jesse at fsck.com  Thu Jun 14 00:30:53 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 14 Jun 2001 00:30:53 -0400
Subject: [rt-users] Question on Scrips
In-Reply-To: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net>; from yeowhui@i-dns.net on Thu, Jun 14, 2001 at 12:18:49PM +0800
References: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net>
Message-ID: <20010614003053.V5165@pallas.fsck.com>

How have you configured RT's mail sending stuff in config.pm?


On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:
> Hi,
> 
> I'm facing problems with Scrips.
> My queue was setup to autoreply requestors and notifyadminccs onCreate,
> and notifyrequestors and notifyadminccs onCorrespond
> However,  everytime only requestors gets the mail. The adminccs never did recieve any mail(mail was not created by the system).
> 
> Any advise or hints?
> 
> Below is my rtlog.
> =====================
> Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893, <STDIN> chunk 18.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
> Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
> Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk 18.
> RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm line 136, <STDIN> chunk 18.
> Ticket 4 created in queue 'mysupport' 
> =======================
> 
> v1.3.99 and v1.3.100 both had the problem I mentioned.
> Apache was stopped and restarted before.

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From yeowhui at i-dns.net  Thu Jun 14 00:35:59 2001
From: yeowhui at i-dns.net (Yeow)
Date: Thu, 14 Jun 2001 12:35:59 +0800
Subject: [rt-users] Question on Scrips
References: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net> <20010614003053.V5165@pallas.fsck.com> <003201c0f48a$d8d0ca40$d800a8c0@suntec.idns.net> <20010614003630.W5165@pallas.fsck.com>
Message-ID: <003e01c0f48b$82b97e80$d800a8c0@suntec.idns.net>

Actually I did.  And I've also restarted Apache just in case.

=================
Modify scrips for queue 'mysupport'
  OnCreate AutoreplyToRequestors with template Autoreply
  OnCreate NotifyAdminCcs with template Correspondence
  OnCorrespond NotifyRequestors with template Correspondence
  OnCorrespond NotifyAdminCcs with template Correspondence

 What else could be wrong?

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Yeow" <yeowhui at i-dns.net>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, June 14, 2001 12:36 PM
Subject: Re: [rt-users] Question on Scrips


> Actually, from that fragment of logs, it looks like you haven't configured
> any scrip other than "OnCreate, AutoReplyToRequestors" for that queue.
>
>
>
> On Thu, Jun 14, 2001 at 12:31:14PM +0800, Yeow wrote:
> > These are my config:
> > $MailCommand = 'sendmailpipe';
> > $SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m -t";
> > $SendmailPath = "/usr/sbin/sendmail";
> > #$UseFriendlyToLine = 1;
> >
> > ----- Original Message -----
> > From: "Jesse" <jesse at fsck.com>
> > To: "Yeow" <yeowhui at i-dns.net>
> > Cc: <rt-users at lists.fsck.com>
> > Sent: Thursday, June 14, 2001 12:30 PM
> > Subject: Re: [rt-users] Question on Scrips
> >
> >
> > > How have you configured RT's mail sending stuff in config.pm?
> > >
> > >
> > > On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:
> > > > Hi,
> > > >
> > > > I'm facing problems with Scrips.
> > > > My queue was setup to autoreply requestors and notifyadminccs
onCreate,
> > > > and notifyrequestors and notifyadminccs onCorrespond
> > > > However,  everytime only requestors gets the mail. The adminccs
never
> > did recieve any mail(mail was not created by the system).
> > > >
> > > > Any advise or hints?
> > > >
> > > > Below is my rtlog.
> > > > =====================
> > > > Use of uninitialized value at
> > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
<STDIN>
> > chunk 18.
> > > > now requiring RT::Condition::AnyTransaction
> > > > RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> > > > RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> > > > now requiring RT::Action::Autoreply
> > > > RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> > > > Use of uninitialized value at
> > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
> > > > Use of uninitialized value at
> > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
> > > > Use of uninitialized value at
> > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk
18.
> > > > RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> > > > Use of uninitialized value at
> >
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
> > line 136, <STDIN> chunk 18.
> > > > Ticket 4 created in queue 'mysupport'
> > > > =======================
> > > >
> > > > v1.3.99 and v1.3.100 both had the problem I mentioned.
> > > > Apache was stopped and restarted before.
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > "If IBM _wanted_ to make clones, we could make them cheaper and faster
> > than
> > > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci
> > Department.
> >
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> Gur SOV jnagf gb znxr guvf fvt vyyrtny.




From yeowhui at i-dns.net  Thu Jun 14 00:31:14 2001
From: yeowhui at i-dns.net (Yeow)
Date: Thu, 14 Jun 2001 12:31:14 +0800
Subject: [rt-users] Question on Scrips
References: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net> <20010614003053.V5165@pallas.fsck.com>
Message-ID: <003201c0f48a$d8d0ca40$d800a8c0@suntec.idns.net>

These are my config:
$MailCommand = 'sendmailpipe';
$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m -t";
$SendmailPath = "/usr/sbin/sendmail";
#$UseFriendlyToLine = 1;

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Yeow" <yeowhui at i-dns.net>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, June 14, 2001 12:30 PM
Subject: Re: [rt-users] Question on Scrips


> How have you configured RT's mail sending stuff in config.pm?
>
>
> On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:
> > Hi,
> >
> > I'm facing problems with Scrips.
> > My queue was setup to autoreply requestors and notifyadminccs onCreate,
> > and notifyrequestors and notifyadminccs onCorrespond
> > However,  everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).
> >
> > Any advise or hints?
> >
> > Below is my rtlog.
> > =====================
> > Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893, <STDIN>
chunk 18.
> > now requiring RT::Condition::AnyTransaction
> > RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> > RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> > now requiring RT::Action::Autoreply
> > RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> > Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
> > Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
> > Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk 18.
> > RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> > Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
line 136, <STDIN> chunk 18.
> > Ticket 4 created in queue 'mysupport'
> > =======================
> >
> > v1.3.99 and v1.3.100 both had the problem I mentioned.
> > Apache was stopped and restarted before.
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> "If IBM _wanted_ to make clones, we could make them cheaper and faster
than
> anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci
Department.




From jesse at fsck.com  Thu Jun 14 00:36:30 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 14 Jun 2001 00:36:30 -0400
Subject: [rt-users] Question on Scrips
In-Reply-To: <003201c0f48a$d8d0ca40$d800a8c0@suntec.idns.net>; from yeowhui@i-dns.net on Thu, Jun 14, 2001 at 12:31:14PM +0800
References: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net> <20010614003053.V5165@pallas.fsck.com> <003201c0f48a$d8d0ca40$d800a8c0@suntec.idns.net>
Message-ID: <20010614003630.W5165@pallas.fsck.com>

Actually, from that fragment of logs, it looks like you haven't configured
any scrip other than "OnCreate, AutoReplyToRequestors" for that queue.



On Thu, Jun 14, 2001 at 12:31:14PM +0800, Yeow wrote:
> These are my config:
> $MailCommand = 'sendmailpipe';
> $SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m -t";
> $SendmailPath = "/usr/sbin/sendmail";
> #$UseFriendlyToLine = 1;
> 
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Yeow" <yeowhui at i-dns.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Thursday, June 14, 2001 12:30 PM
> Subject: Re: [rt-users] Question on Scrips
> 
> 
> > How have you configured RT's mail sending stuff in config.pm?
> >
> >
> > On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:
> > > Hi,
> > >
> > > I'm facing problems with Scrips.
> > > My queue was setup to autoreply requestors and notifyadminccs onCreate,
> > > and notifyrequestors and notifyadminccs onCorrespond
> > > However,  everytime only requestors gets the mail. The adminccs never
> did recieve any mail(mail was not created by the system).
> > >
> > > Any advise or hints?
> > >
> > > Below is my rtlog.
> > > =====================
> > > Use of uninitialized value at
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893, <STDIN>
> chunk 18.
> > > now requiring RT::Condition::AnyTransaction
> > > RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> > > RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> > > now requiring RT::Action::Autoreply
> > > RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> > > Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
> > > Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
> > > Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk 18.
> > > RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> > > Use of uninitialized value at
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
> line 136, <STDIN> chunk 18.
> > > Ticket 4 created in queue 'mysupport'
> > > =======================
> > >
> > > v1.3.99 and v1.3.100 both had the problem I mentioned.
> > > Apache was stopped and restarted before.
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > "If IBM _wanted_ to make clones, we could make them cheaper and faster
> than
> > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci
> Department.
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From jesse at fsck.com  Thu Jun 14 00:44:00 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 14 Jun 2001 00:44:00 -0400
Subject: [rt-users] Question on Scrips
In-Reply-To: <003e01c0f48b$82b97e80$d800a8c0@suntec.idns.net>; from yeowhui@i-dns.net on Thu, Jun 14, 2001 at 12:35:59PM +0800
References: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net> <20010614003053.V5165@pallas.fsck.com> <003201c0f48a$d8d0ca40$d800a8c0@suntec.idns.net> <20010614003630.W5165@pallas.fsck.com> <003e01c0f48b$82b97e80$d800a8c0@suntec.idns.net>
Message-ID: <20010614004400.X5165@pallas.fsck.com>

Is the requestor also the only AdminCc for that queue?


On Thu, Jun 14, 2001 at 12:35:59PM +0800, Yeow wrote:
> Actually I did.  And I've also restarted Apache just in case.
> 
> =================
> Modify scrips for queue 'mysupport'
>   OnCreate AutoreplyToRequestors with template Autoreply
>   OnCreate NotifyAdminCcs with template Correspondence
>   OnCorrespond NotifyRequestors with template Correspondence
>   OnCorrespond NotifyAdminCcs with template Correspondence
> 
>  What else could be wrong?
> 
> ----- Original Message -----
> From: "Jesse" <jesse at fsck.com>
> To: "Yeow" <yeowhui at i-dns.net>
> Cc: <rt-users at lists.fsck.com>
> Sent: Thursday, June 14, 2001 12:36 PM
> Subject: Re: [rt-users] Question on Scrips
> 
> 
> > Actually, from that fragment of logs, it looks like you haven't configured
> > any scrip other than "OnCreate, AutoReplyToRequestors" for that queue.
> >
> >
> >
> > On Thu, Jun 14, 2001 at 12:31:14PM +0800, Yeow wrote:
> > > These are my config:
> > > $MailCommand = 'sendmailpipe';
> > > $SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m -t";
> > > $SendmailPath = "/usr/sbin/sendmail";
> > > #$UseFriendlyToLine = 1;
> > >
> > > ----- Original Message -----
> > > From: "Jesse" <jesse at fsck.com>
> > > To: "Yeow" <yeowhui at i-dns.net>
> > > Cc: <rt-users at lists.fsck.com>
> > > Sent: Thursday, June 14, 2001 12:30 PM
> > > Subject: Re: [rt-users] Question on Scrips
> > >
> > >
> > > > How have you configured RT's mail sending stuff in config.pm?
> > > >
> > > >
> > > > On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:
> > > > > Hi,
> > > > >
> > > > > I'm facing problems with Scrips.
> > > > > My queue was setup to autoreply requestors and notifyadminccs
> onCreate,
> > > > > and notifyrequestors and notifyadminccs onCorrespond
> > > > > However,  everytime only requestors gets the mail. The adminccs
> never
> > > did recieve any mail(mail was not created by the system).
> > > > >
> > > > > Any advise or hints?
> > > > >
> > > > > Below is my rtlog.
> > > > > =====================
> > > > > Use of uninitialized value at
> > > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
> <STDIN>
> > > chunk 18.
> > > > > now requiring RT::Condition::AnyTransaction
> > > > > RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> > > > > RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> > > > > now requiring RT::Action::Autoreply
> > > > > RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> > > > > Use of uninitialized value at
> > > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
> > > > > Use of uninitialized value at
> > > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
> > > > > Use of uninitialized value at
> > > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk
> 18.
> > > > > RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> > > > > Use of uninitialized value at
> > >
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
> > > line 136, <STDIN> chunk 18.
> > > > > Ticket 4 created in queue 'mysupport'
> > > > > =======================
> > > > >
> > > > > v1.3.99 and v1.3.100 both had the problem I mentioned.
> > > > > Apache was stopped and restarted before.
> > > >
> > > > --
> > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > >
> > > > "If IBM _wanted_ to make clones, we could make them cheaper and faster
> > > than
> > > > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci
> > > Department.
> > >
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > Gur SOV jnagf gb znxr guvf fvt vyyrtny.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From yeowhui at i-dns.net  Thu Jun 14 00:47:59 2001
From: yeowhui at i-dns.net (Yeow)
Date: Thu, 14 Jun 2001 12:47:59 +0800
Subject: [rt-users] Question on Scrips
References: <002601c0f489$1cd21200$d800a8c0@suntec.idns.net> <20010614003053.V5165@pallas.fsck.com> <003201c0f48a$d8d0ca40$d800a8c0@suntec.idns.net> <20010614003630.W5165@pallas.fsck.com> <003e01c0f48b$82b97e80$d800a8c0@suntec.idns.net> <20010614004400.X5165@pallas.fsck.com>
Message-ID: <005c01c0f48d$2fc9e320$d800a8c0@suntec.idns.net>

Nope, 2 different email addresses.

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Yeow" <yeowhui at i-dns.net>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, June 14, 2001 12:44 PM
Subject: Re: [rt-users] Question on Scrips


> Is the requestor also the only AdminCc for that queue?
>
>
> On Thu, Jun 14, 2001 at 12:35:59PM +0800, Yeow wrote:
> > Actually I did.  And I've also restarted Apache just in case.
> >
> > =================
> > Modify scrips for queue 'mysupport'
> >   OnCreate AutoreplyToRequestors with template Autoreply
> >   OnCreate NotifyAdminCcs with template Correspondence
> >   OnCorrespond NotifyRequestors with template Correspondence
> >   OnCorrespond NotifyAdminCcs with template Correspondence
> >
> >  What else could be wrong?
> >
> > ----- Original Message -----
> > From: "Jesse" <jesse at fsck.com>
> > To: "Yeow" <yeowhui at i-dns.net>
> > Cc: <rt-users at lists.fsck.com>
> > Sent: Thursday, June 14, 2001 12:36 PM
> > Subject: Re: [rt-users] Question on Scrips
> >
> >
> > > Actually, from that fragment of logs, it looks like you haven't
configured
> > > any scrip other than "OnCreate, AutoReplyToRequestors" for that queue.
> > >
> > >
> > >
> > > On Thu, Jun 14, 2001 at 12:31:14PM +0800, Yeow wrote:
> > > > These are my config:
> > > > $MailCommand = 'sendmailpipe';
> > > > $SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m -t";
> > > > $SendmailPath = "/usr/sbin/sendmail";
> > > > #$UseFriendlyToLine = 1;
> > > >
> > > > ----- Original Message -----
> > > > From: "Jesse" <jesse at fsck.com>
> > > > To: "Yeow" <yeowhui at i-dns.net>
> > > > Cc: <rt-users at lists.fsck.com>
> > > > Sent: Thursday, June 14, 2001 12:30 PM
> > > > Subject: Re: [rt-users] Question on Scrips
> > > >
> > > >
> > > > > How have you configured RT's mail sending stuff in config.pm?
> > > > >
> > > > >
> > > > > On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:
> > > > > > Hi,
> > > > > >
> > > > > > I'm facing problems with Scrips.
> > > > > > My queue was setup to autoreply requestors and notifyadminccs
> > onCreate,
> > > > > > and notifyrequestors and notifyadminccs onCorrespond
> > > > > > However,  everytime only requestors gets the mail. The adminccs
> > never
> > > > did recieve any mail(mail was not created by the system).
> > > > > >
> > > > > > Any advise or hints?
> > > > > >
> > > > > > Below is my rtlog.
> > > > > > =====================
> > > > > > Use of uninitialized value at
> > > > /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
> > <STDIN>
> > > > chunk 18.
> > > > > > now requiring RT::Condition::AnyTransaction
> > > > > > RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> > > > > > RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> > > > > > now requiring RT::Action::Autoreply
> > > > > > RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> > > > > > Use of uninitialized value at
> > > > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk
18.
> > > > > > Use of uninitialized value at
> > > > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk
18.
> > > > > > Use of uninitialized value at
> > > > /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN>
chunk
> > 18.
> > > > > > RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> > > > > > Use of uninitialized value at
> > > >
> >
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
> > > > line 136, <STDIN> chunk 18.
> > > > > > Ticket 4 created in queue 'mysupport'
> > > > > > =======================
> > > > > >
> > > > > > v1.3.99 and v1.3.100 both had the problem I mentioned.
> > > > > > Apache was stopped and restarted before.
> > > > >
> > > > > --
> > > > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > > > >
> > > > > "If IBM _wanted_ to make clones, we could make them cheaper and
faster
> > > > than
> > > > > anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci
> > > > Department.
> > > >
> > > >
> > >
> > > --
> > > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > >
> > > Gur SOV jnagf gb znxr guvf fvt vyyrtny.
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> I have images of Marc in well worn combat fatigues, covered in mud,
> sweat and blood, knife in one hand and PSION int he other, being
> restrained by several other people, screaming "Let me at it!
> Just let me at it!"  Eichin standing calmly by with something
> automated, milspec, and likely recoilless.
> -xiphmont on opensource peer review




From gadams at promisant.com  Thu Jun 14 07:24:30 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Thu, 14 Jun 2001 08:24:30 -0300
Subject: [rt-users] Question on Scrips
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC161013@CORPBMVEX.corp.promisant.com>

Yeow,
 
Are you using the default mail method (Sendmail)? Try using sendmailpipe
and see if that's any different. It is working better for us (RH 7.0,
latest sendmail RPM).
--- Gavin Adams 
Promisant Ltd. 
Bermuda 
-----Original Message-----
From: Yeow [mailto:yeowhui at i-dns.net] 
Sent: Thursday, June 14, 2001 01:19
To: rt-users at lists.fsck.com
Subject: [rt-users] Question on Scrips
 
Hi,
 
I'm facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However,  everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).
 
Any advise or hints?
 
Below is my rtlog.
=====================
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
<STDIN> chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk
18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.
pm line 136, <STDIN> chunk 18.
Ticket 4 created in queue 'mysupport' 
=======================
 
v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.



From gadams at promisant.com  Thu Jun 14 07:37:28 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Thu, 14 Jun 2001 08:37:28 -0300
Subject: [rt-users] Question on Scrips
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC161014@CORPBMVEX.corp.promisant.com>

I see you are using sendmailpipe already. Where are your autoreply and
notifyadmincc scrips located? Both on the queue, global, or a combo of
the two?

--- Gavin Adams
Promisant Ltd.
Bermuda

> -----Original Message-----
> From: Adams, Gavin
> Sent: Thursday, June 14, 2001 08:25
> To: Yeow; rt-users at lists.fsck.com
> Subject: RE: [rt-users] Question on Scrips
> 
> Yeow,
> 
> Are you using the default mail method (Sendmail)? Try using
sendmailpipe
> and see if that's any different. It is working better for us (RH 7.0,
> latest sendmail RPM).
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> -----Original Message-----
> From: Yeow [mailto:yeowhui at i-dns.net]
> Sent: Thursday, June 14, 2001 01:19
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Question on Scrips
> 
> Hi,
> 
> I'm facing problems with Scrips.
> My queue was setup to autoreply requestors and notifyadminccs
onCreate,
> and notifyrequestors and notifyadminccs onCorrespond
> However,  everytime only requestors gets the mail. The adminccs never
> did recieve any mail(mail was not created by the system).
> 
> Any advise or hints?
> 
> Below is my rtlog.
> =====================
> Use of uninitialized value at
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
> <STDIN> chunk 18.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk
18.
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk
18.
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk
> 18.
> RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> Use of uninitialized value at
>
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.
> pm line 136, <STDIN> chunk 18.
> Ticket 4 created in queue 'mysupport'
> =======================
> 
> v1.3.99 and v1.3.100 both had the problem I mentioned.
> Apache was stopped and restarted before.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users



From yeowhui at i-dns.net  Thu Jun 14 09:01:53 2001
From: yeowhui at i-dns.net (Yeow)
Date: Thu, 14 Jun 2001 21:01:53 +0800
Subject: [rt-users] Question on Scrips
References: <A648F47C4D9AE04185326D8AD8E367DC161014@CORPBMVEX.corp.promisant.com>
Message-ID: <00f301c0f4d2$2f53bb60$d800a8c0@suntec.idns.net>

Hi Gavin,

The scrips are specified for queue only.

The other problem I faced was that at some point of time after modifying
some config,
the tickets history will only display the original post and not the rest;
Posting still works, mails still get sent, just that it doesn't show up in
the history.

Jesse is taking a closer look at it.


----- Original Message -----
From: "Adams, Gavin" <gadams at promisant.com>
To: "Adams, Gavin" <gadams at promisant.com>; "Yeow" <yeowhui at i-dns.net>;
<rt-users at lists.fsck.com>
Sent: Thursday, June 14, 2001 7:37 PM
Subject: RE: [rt-users] Question on Scrips


I see you are using sendmailpipe already. Where are your autoreply and
notifyadmincc scrips located? Both on the queue, global, or a combo of
the two?

--- Gavin Adams
Promisant Ltd.
Bermuda

> -----Original Message-----
> From: Adams, Gavin
> Sent: Thursday, June 14, 2001 08:25
> To: Yeow; rt-users at lists.fsck.com
> Subject: RE: [rt-users] Question on Scrips
>
> Yeow,
>
> Are you using the default mail method (Sendmail)? Try using
sendmailpipe
> and see if that's any different. It is working better for us (RH 7.0,
> latest sendmail RPM).
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> -----Original Message-----
> From: Yeow [mailto:yeowhui at i-dns.net]
> Sent: Thursday, June 14, 2001 01:19
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Question on Scrips
>
> Hi,
>
> I'm facing problems with Scrips.
> My queue was setup to autoreply requestors and notifyadminccs
onCreate,
> and notifyrequestors and notifyadminccs onCorrespond
> However,  everytime only requestors gets the mail. The adminccs never
> did recieve any mail(mail was not created by the system).
>
> Any advise or hints?
>
> Below is my rtlog.
> =====================
> Use of uninitialized value at
> /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
> <STDIN> chunk 18.
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate...
> RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate...
> now requiring RT::Action::Autoreply
> RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, <STDIN> chunk
18.
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, <STDIN> chunk
18.
> Use of uninitialized value at
> /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, <STDIN> chunk
> 18.
> RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
> Use of uninitialized value at
>
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.
> pm line 136, <STDIN> chunk 18.
> Ticket 4 created in queue 'mysupport'
> =======================
>
> v1.3.99 and v1.3.100 both had the problem I mentioned.
> Apache was stopped and restarted before.
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users




From rmhoster at rtsintl.com  Thu Jun 14 12:25:48 2001
From: rmhoster at rtsintl.com (Rolf Martin-Hoster)
Date: Thu, 14 Jun 2001 12:25:48 -0400
Subject: [rt-users] QMail and RT
Message-ID: <5.0.2.1.2.20010614121959.02361a58@tornitron>

Need help setting up my qeues!!! Have no clue what to do.

Signed,
Rolf




From evazquez at inflow.com  Fri Jun 15 12:52:07 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Fri, 15 Jun 2001 10:52:07 -0600 (MDT)
Subject: [rt-users] Another feature request
Message-ID: <Pine.BSO.4.33.0106151047110.16316-100000@nb8427a.cor01.inflow.com>

OK, here I go again...

Since I am using RT to track the Abuse complaints that come in to my
company, I often have to send mail to a third parties' point-of-contact.

I might just be missing how to do this, but it would be helpful to be
able to change the TO: address when sending to these third parties in
reference to the complaint.

I suppose I could use the comment function, but I am already using that
for internal remarks and have it set to "no-mail" in the admin side.

So, a reasonable request?  Or completely off the mark?

-- 
- Ed



From davidu at everydns.net  Fri Jun 15 13:10:20 2001
From: davidu at everydns.net (David U.)
Date: Fri, 15 Jun 2001 10:10:20 -0700
Subject: [rt-users] questions about rt
Message-ID: <MFEJLLIKLPAJABGOKDOEOEBPCCAA.davidu@everydns.net>

Hi,

I run Qmail with vpopmail and I want to setup RT to manage an address
support at everydns.net

I read through the readme and how it says to add a user "rt" and whatnot.  Does
this all apply to qmail as well?

Has someone who runs qmail created a FAQ or readme to walk rt-newbies like me
through the paces?

Thanks -- any information or help would be great.

-davidu




From rael at zero.kgon.com  Fri Jun 15 13:29:23 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 15 Jun 2001 10:29:23 -0700
Subject: [rt-users] questions about rt
In-Reply-To: <MFEJLLIKLPAJABGOKDOEOEBPCCAA.davidu@everydns.net>
References: <MFEJLLIKLPAJABGOKDOEOEBPCCAA.davidu@everydns.net>
Message-ID: <992626163.2120.1.camel@zero.kgon.com>

On 15 Jun 2001 10:10:20 -0700, David U. wrote:
> I run Qmail with vpopmail and I want to setup RT to manage an address
> support at everydns.net
> 
> I read through the readme and how it says to add a user "rt" and whatnot.  Does
> this all apply to qmail as well?

It depends upon a few things... RT1 works very, very well with Qmail.
All you have to do is have an alias file ~alias/.qmail-support with the
rt-mailgate command piped correctly. RT2 is considerably more
interesting to make happy. If you'd like, I invite you to correspond
with me off-list and I'll do what I can to step you through any
difficult bits. I've been using Qmail for almost a year now, and RT for
a bit longer than that (in various incarnations).

> Has someone who runs qmail created a FAQ or readme to walk rt-newbies like me
> through the paces?

I'm preparing to do a write-up for RT2+Qmail (among other bits). Jesse
and I just spent most of this week churning through all the problems I
was having making the new RT happy, and Qmail was one of the sticky
bits. Our correspondence was off-list for the most part, though, so the
relevant stuff isn't in the mail archives.

That raises the always-useful point that your first bet for answering
esoteric RT questions is the mailing list archives, linked from the main
RT homepage.
 
--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  So dumb, he puts postage stamps on outgoing faxes.
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From jesse at fsck.com  Fri Jun 15 15:34:45 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 15 Jun 2001 15:34:45 -0400
Subject: [rt-users] Another feature request
In-Reply-To: <Pine.BSO.4.33.0106151047110.16316-100000@nb8427a.cor01.inflow.com>; from evazquez@inflow.com on Fri, Jun 15, 2001 at 10:52:07AM -0600
References: <Pine.BSO.4.33.0106151047110.16316-100000@nb8427a.cor01.inflow.com>
Message-ID: <20010615153445.J5165@pallas.fsck.com>

With RT2, What I'd probably recommend is creating one ticket per
conversation you're having and use subtickets or other relationships to join
them.  This can be smoothed over with a bit of added ui to "open new
subticket" or somesuch.  I'm sort of hoping that sometime in the not
to distant future I can find a client who would be interested in sponsoring
a custom "RT For abuse departments" UI that would be tuned to handle the
sorts of operations your typical abuse staffer needs to perform.

        -j


On Fri, Jun 15, 2001 at 10:52:07AM -0600, Ed Vazquez, Jr. wrote:
> OK, here I go again...
> 
> Since I am using RT to track the Abuse complaints that come in to my
> company, I often have to send mail to a third parties' point-of-contact.
> 
> I might just be missing how to do this, but it would be helpful to be
> able to change the TO: address when sending to these third parties in
> reference to the complaint.
> 
> I suppose I could use the comment function, but I am already using that
> for internal remarks and have it set to "no-mail" in the admin side.
> 
> So, a reasonable request?  Or completely off the mark?
> 
> -- 
> - Ed
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From jesse at fsck.com  Fri Jun 15 15:54:13 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 15 Jun 2001 15:54:13 -0400
Subject: [rt-users] Re: [rt-devel] Stable RT2 Version?
In-Reply-To: <3B2A54E8.5B599C18@excitecorp.com>; from jsun@excitecorp.com on Fri, Jun 15, 2001 at 11:33:12AM -0700
References: <3B2A54E8.5B599C18@excitecorp.com>
Message-ID: <20010615155413.N5165@pallas.fsck.com>

Joshua,
    Being the developer, I tend to run whatever the latest snapshot 
    release is.  Right now, fsck.com/rt2/ is running something
    in the 1.3.101-1.3.102 timeframe.  What sorts of bugs have you been seeing?


On Fri, Jun 15, 2001 at 11:33:12AM -0700, Joshua Sun wrote:
> Hi all, anyone know which RT2 version are stable to use.  I have install the RT2 from CVS but it's
> pretty unstable.  The one on the net to track the the buglist seems pretty good, can you tell me
> which version you are running there?
> 
>     http://fsck.com/rt2/
> 
> Thanks,
> 
> --
> Joshua Sun
> Excite at Home
> 650-556-2850 / jsun at excitecorp.com
> 
> 
> _______________________________________________
> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

IP networks were intended to survive nuclear attack, but 12 year old 
kids with PCs were not part of the threat model.   -- mycroft



From jsun at excitecorp.com  Fri Jun 15 16:26:03 2001
From: jsun at excitecorp.com (Joshua Sun)
Date: Fri, 15 Jun 2001 13:26:03 -0700
Subject: [rt-users] Re: [rt-devel] Stable RT2 Version?
References: <3B2A54E8.5B599C18@excitecorp.com> <20010615155413.N5165@pallas.fsck.com>
Message-ID: <3B2A6F5B.59A4886B@excitecorp.com>

Ooops, then it's something I didn't configure correctly then.  I'll try again.  I install RT2 twice, the
first time I got some segmentation faults.  So I reinstall it again, now it won't work at all.  Of
course I didn't spend enough time on it.  I'll work on it more before I ask again.  Thanks for the quick
response.  By the way, RT is a great tool, we use it here everyday.  Thanks for the great work!

Josh
Excite Operation

Jesse wrote:

> Joshua,
>     Being the developer, I tend to run whatever the latest snapshot
>     release is.  Right now, fsck.com/rt2/ is running something
>     in the 1.3.101-1.3.102 timeframe.  What sorts of bugs have you been seeing?
>
> On Fri, Jun 15, 2001 at 11:33:12AM -0700, Joshua Sun wrote:
> > Hi all, anyone know which RT2 version are stable to use.  I have install the RT2 from CVS but it's
> > pretty unstable.  The one on the net to track the the buglist seems pretty good, can you tell me
> > which version you are running there?
> >
> >     http://fsck.com/rt2/
> >
> > Thanks,
> >
> > --
> > Joshua Sun
> > Excite at Home
> > 650-556-2850 / jsun at excitecorp.com
> >
> >
> > _______________________________________________
> > Rt-devel mailing list
> > Rt-devel at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-devel
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> IP networks were intended to survive nuclear attack, but 12 year old
> kids with PCs were not part of the threat model.   -- mycroft




From damian at sentex.ca  Fri Jun 15 17:21:20 2001
From: damian at sentex.ca (Damian Gerow)
Date: Fri, 15 Jun 2001 17:21:20 -0400
Subject: [rt-users] PostgreSQL and RT 1-3-102
Message-ID: <IDEEIMNKDLEOBLPDPOEHEEGCCBAA.damian@sentex.ca>

After getting RT to work perfectly (not that it took too much work) with
MySQL, I've discovered that "they" don't really like MySQL and want
PostgreSQL in its place.

So I've got a couple of questions:
	- how stable is RT with PostgreSQL in the later releases (Beta 3 and on)?
	- do I still need the Msql-Mysql-Modules installed?




From jesse at fsck.com  Fri Jun 15 17:40:11 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 15 Jun 2001 17:40:11 -0400
Subject: [rt-users] PostgreSQL and RT 1-3-102
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHEEGCCBAA.damian@sentex.ca>; from damian@sentex.ca on Fri, Jun 15, 2001 at 05:21:20PM -0400
References: <IDEEIMNKDLEOBLPDPOEHEEGCCBAA.damian@sentex.ca>
Message-ID: <20010615174011.Y5165@pallas.fsck.com>



On Fri, Jun 15, 2001 at 05:21:20PM -0400, Damian Gerow wrote:
> After getting RT to work perfectly (not that it took too much work) with
> MySQL, I've discovered that "they" don't really like MySQL and want
> PostgreSQL in its place.

Do they have a specific reason?

> So I've got a couple of questions:
> 	- how stable is RT with PostgreSQL in the later releases (Beta 3 and on)?

        Assuming postgres 7.1, it should be fully supported.

> 	- do I still need the Msql-Mysql-Modules installed?

        Nope, but you do need DBD::Pg?

> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From mk at macnews.de  Sun Jun 17 17:33:13 2001
From: mk at macnews.de (Marc Korthaus)
Date: Sun, 17 Jun 2001 23:33:13 +0200
Subject: [rt-users] Problems with return adress...
Message-ID: <p05101009b752d0912b14@[62.53.153.2]>

Hello alltogether,

We  installed rt a few days ago and we are really happy with this 
peace of great software. Thanks so far for the good work!

We ran into one problem: The return adress (to be precise: 
"Reply-to"- and "From"-Adress) is wrong. It should be 
"pr-in at in.macnews.de" - as we set it in config.pm, but outgoing mail 
has the adress "pr-in at backup.macnews.de" (backup.macnews.de is the 
real hostname, in.macnews.de a virtual host). If our customers try to 
reply an email, it gets bounced. Shure we can change add aliases or 
rename the whole box, but perhaps there?s an other way?

Thanks in advance,

PS: We are using Postfix.
-- 

Marc Korthaus
macnews.de

----
http://www.macnews.de/
Alles, was man wissen muss. Auf deutsch und in Rot.

macnews.de OnlineServices GmbH
Briller Str.  4
42105 Wuppertal

Fax: 0202 3702815



From rip at devco.net  Mon Jun 18 05:37:27 2001
From: rip at devco.net (R.I.Pienaar)
Date: Mon, 18 Jun 2001 11:37:27 +0200
Subject: [rt-users] Outlook mail formatting problems
Message-ID: <20010618113726.L99325@devco.net>

hi,

Our installation of RT looses its line breaks in emails when viewed in outlook
mail clients.  Can anyone give me some hints on how to fix this? 

we use RT 1.0.7

thank you.

-- 
R.I.Pienaar - rip at devco.net

	           "It is either easy or impossible." - Dali

       Sent from: http://shell.devco.net/rip/?loc=-33.7999,18.4667



From ennui at morat.net  Mon Jun 18 11:12:36 2001
From: ennui at morat.net (Mark Cheverton)
Date: Mon, 18 Jun 2001 16:12:36 +0100
Subject: [rt-users] Admincc
Message-ID: <3B2E1A64.116097E8@morat.net>

Hi,
        I think I;m having the same problem as Yeow. I add in users onto
a
queues admincc list. They correctly get copies of the initial ticket
through my global OnCreate NotifyAllWatchersAsComment. When a comment is
made though it only goes to the requestor and if I check on the People
box for the ticket the queue level Admincc's never show up there (I have
OnComment NotifyAdminCcsAsComment).

        I'm trying to mimic the behaviour of 1.0 and have a set of users
who
can knock comments back and forth. It doesn't seem that the adminccs for
the queues filter down into the tickets beyond the initial ticket
creation, is this correct? If so it means that anyone who wants to
discuss a ticket via comments has to add themselves into every ticket?!
Am I reading soemthing wrong?

-Ennui
-- 
Mark Cheverton aka [MORAT]Ennui				http://morat.net/
Morat Games						ICQ: 42123856

    Free hosting for clans including discussion boards, email etc.
    If you need hosting for your clan with all the gaming extras
    see http://clans.morat.net/hosting.phtml

                       --+++ Less Lag More Frag +++--



From rael at zero.kgon.com  Mon Jun 18 14:05:23 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 18 Jun 2001 11:05:23 -0700
Subject: [rt-users] RT2: Summary formatting options at command line
Message-ID: <992887523.2120.18.camel@zero.kgon.com>

After just a minute or two futzing with rt's commandline options, I
discovered the replacement command for the good old "./rtq -open -owner
Username' trick. (In case you're lazier than even I, it's "./rt
--summary --limit-status=open --limit-owner=Username") Of course this is
being used as the first stage in having reminders mailed out to RT2
members each Sunday so they know what their tasks are to be for the
coming week.

So what's the question? Well... the default formatting leaves a lot to
be desired. A lot of columnar space, that is. Most of my "subject" lines
have a lot more than 20 characters, and having them truncated makes it
that much more confusing. "./rt --help" indicates that the summary
display can take formatting options, but I can't suss those out.

To make a long story short, what's the best summary option for RT2's
command line mode to get a more useful output so as to mail to my RT2
users?

--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  When she puts on her lipstick, it keeps backing down the tube. --
Kevin Wilson
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From jesse at fsck.com  Mon Jun 18 15:31:13 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 18 Jun 2001 15:31:13 -0400
Subject: [rt-users] Outlook mail formatting problems
In-Reply-To: <20010618113726.L99325@devco.net>; from rip@devco.net on Mon, Jun 18, 2001 at 11:37:27AM +0200
References: <20010618113726.L99325@devco.net>
Message-ID: <20010618153113.B5165@pallas.fsck.com>



On Mon, Jun 18, 2001 at 11:37:27AM +0200, R.I.Pienaar wrote:
> hi,
> 
> Our installation of RT looses its line breaks in emails when viewed in outlook
> mail clients.  Can anyone give me some hints on how to fix this? 

Presumably you're talking about mail entered via the web ui.  You might
want to look at what sort of line wrapping the text entry box is doing or
possibly using one of the many perl Text reflowing modules to wrap at 
some number of cols.  iirc, there's even a routine to do this somewhere
in RT1's libraries.

        -j



> we use RT 1.0.7
> 
> thank you.
> 
> -- 
> R.I.Pienaar - rip at devco.net
> 
> 	           "It is either easy or impossible." - Dali
> 
>        Sent from: http://shell.devco.net/rip/?loc=-33.7999,18.4667
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

IP networks were intended to survive nuclear attack, but 12 year old 
kids with PCs were not part of the threat model.   -- mycroft



From jesse at fsck.com  Mon Jun 18 15:34:04 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 18 Jun 2001 15:34:04 -0400
Subject: [rt-users] Admincc
In-Reply-To: <3B2E1A64.116097E8@morat.net>; from ennui@morat.net on Mon, Jun 18, 2001 at 04:12:36PM +0100
References: <3B2E1A64.116097E8@morat.net>
Message-ID: <20010618153404.C5165@pallas.fsck.com>



On Mon, Jun 18, 2001 at 04:12:36PM +0100, Mark Cheverton wrote:
> Hi,
>         I think I;m having the same problem as Yeow. I add in users onto
> a
> queues admincc list. They correctly get copies of the initial ticket
> through my global OnCreate NotifyAllWatchersAsComment. When a comment is
> made though it only goes to the requestor and if I check on the People
> box for the ticket the queue level Admincc's never show up there (I have
> OnComment NotifyAdminCcsAsComment).

What MTA are you using? How have you configured RT to send email?

> 
>         I'm trying to mimic the behaviour of 1.0 and have a set of users
> who
> can knock comments back and forth. It doesn't seem that the adminccs for
> the queues filter down into the tickets beyond the initial ticket
> creation, is this correct?

That is not correct. Queue admin CCs apply to all tickets within a queue.

> -Ennui
> -- 
> Mark Cheverton aka [MORAT]Ennui				http://morat.net/
> Morat Games						ICQ: 42123856
> 
>     Free hosting for clans including discussion boards, email etc.
>     If you need hosting for your clan with all the gaming extras
>     see http://clans.morat.net/hosting.phtml
> 
>                        --+++ Less Lag More Frag +++--
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From jesse at fsck.com  Mon Jun 18 15:35:15 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 18 Jun 2001 15:35:15 -0400
Subject: [rt-users] Permissions for creating requests in queues
In-Reply-To: <5.1.0.14.0.20010518093455.00afaae8@spinach.harvestroad.com>; from chris@harvestroad.com on Fri, May 18, 2001 at 09:37:38AM +0800
References: <5.1.0.14.0.20010518093455.00afaae8@spinach.harvestroad.com>
Message-ID: <20010618153515.D5165@pallas.fsck.com>

What's the exact line you have in /etc/aliases for helpdesk?

On Fri, May 18, 2001 at 09:37:38AM +0800, Chris Waltham wrote:
> Hi guys,
> 
> I've just set up RT 1.0.7 on a machine here (running sendmail), and am 
> having some trouble with people creating requests in queues. I've set 
> myself up as an administrator in both RT itself and the queue (called 
> helpdesk), and when I send an email to helpdesk at domain.name, I get this:
> 
> There has been an error:
> There has been an error with your request:
> 
> You don't have permission to create requests in this queue. Either you're 
> not a queue member or non-members aren't allowed to create requests in this 
> queue.
> 
> Your message is reproduced below:
> 
> 	bar
> 
> -
> 
> I've double-checked the queue, and I have "Allow non-members to create 
> requests". Anyone have any ideas? And/or require more information from me?
> 
> cheers,
> 
> 
> Chris
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From yeowhui at i-dns.net  Mon Jun 18 23:06:30 2001
From: yeowhui at i-dns.net (Yeow)
Date: Tue, 19 Jun 2001 11:06:30 +0800
Subject: [rt-users] Question on Scrips 
References: <3B2E1A64.116097E8@morat.net>
Message-ID: <003b01c0f86c$d6793d00$d800a8c0@suntec.idns.net>

Mark,

Not sure if you have the same problem as me but my problem has been solved.
I was running a beta version of mysql, and it didn't do "select distinct.."
too well.
I upgraded and everything is running fine now.

Yeow

----- Original Message -----
From: "Mark Cheverton" <ennui at morat.net>
To: <rt-users at lists.fsck.com>
Sent: Monday, June 18, 2001 11:12 PM
Subject: [rt-users] Admincc


> Hi,
>         I think I;m having the same problem as Yeow. I add in users onto
> a
> queues admincc list. They correctly get copies of the initial ticket
> through my global OnCreate NotifyAllWatchersAsComment. When a comment is
> made though it only goes to the requestor and if I check on the People
> box for the ticket the queue level Admincc's never show up there (I have
> OnComment NotifyAdminCcsAsComment).
>
>         I'm trying to mimic the behaviour of 1.0 and have a set of users
> who
> can knock comments back and forth. It doesn't seem that the adminccs for
> the queues filter down into the tickets beyond the initial ticket
> creation, is this correct? If so it means that anyone who wants to
> discuss a ticket via comments has to add themselves into every ticket?!
> Am I reading soemthing wrong?
>
> -Ennui
> --
> Mark Cheverton aka [MORAT]Ennui http://morat.net/
> Morat Games ICQ: 42123856
>
>     Free hosting for clans including discussion boards, email etc.
>     If you need hosting for your clan with all the gaming extras
>     see http://clans.morat.net/hosting.phtml
>
>                        --+++ Less Lag More Frag +++--
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users




From ennui at morat.net  Tue Jun 19 04:30:47 2001
From: ennui at morat.net (Mark Cheverton)
Date: Tue, 19 Jun 2001 09:30:47 +0100
Subject: [rt-users] Admincc
References: <3B2E1A64.116097E8@morat.net> <20010618153404.C5165@pallas.fsck.com>
Message-ID: <3B2F0DB7.BF9CA34B@morat.net>

Jesse wrote:
> 
> What MTA are you using? How have you configured RT to send email?
> 
	I upgraded mysql to the latest release and that unfortunatly didn't fix
thingse. I'm using sendmail - I have tried both sendmail and
sendmailpipe with the same effect. I know email is working because
initial process works - a ticket comes in, the autoreply goes out to
requestor, the ticket is sent out to queue adminccs. But then further
comments do not go to the queue adminccs even though they are shown in
the web interface when entering a comment.

	Also I'm seeing other really wierd stuff happening. Some times a page
just hangs and won't load. Sometimes when doing things like view headers
it says no permission to view ticket, but on reload will work (and this
is after I have just restarted apache so no mod_perl caching issue).
Also sometimes when I hit comment on a new ticket the status field has
--- selected rather than new other times it has new selected.

	Config is as follows, these are both global, I havent done anything
specific to a particular queue except add the watcher as admincc:

	scrips:	OnCreate AutoreplyToRequestors AutoReply
		OnCorrespond NotifyRequestorsAndCcsAsComment Correspondence
		OnCreate NotifyAllWatchersAsComment Correspondence
		OnComment NotifyAdminCcsAsComment AdminComment
	rights:	Everyone - CreateTicket
		Owner - CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
ShowTicket, WatchAsAdminCc, SeeQueue
		Requestor - ReplyToTicket
		Cc - ReplyToTicket
		AdminCc - CommentOnTicket, ModifyQueueWatchers, OwnTicket, SeeQueue,
ShowTicket, ShowTicketComments, ModifyTicket
	
-Ennui
-- 
Mark Cheverton aka [MORAT]Ennui				http://morat.net/
Morat Games						ICQ: 42123856

    Free hosting for clans including discussion boards, email etc.
    If you need hosting for your clan with all the gaming extras
    see http://clans.morat.net/hosting.phtml

                       --+++ Less Lag More Frag +++--



From wim at godden.net  Tue Jun 19 06:16:38 2001
From: wim at godden.net (Wim Godden)
Date: Tue, 19 Jun 2001 12:16:38 +0200
Subject: [rt-users] Dependencies
Message-ID: <3B2F2686.47E7@godden.net>

Is it really necessary to have the install install Perl 5.6.1 ??? I
don't want to answer 50 questions I don't know anything about...




From frussell at tpg.com.au  Tue Jun 19 07:15:15 2001
From: frussell at tpg.com.au (Frances Russell)
Date: Tue, 19 Jun 2001 21:15:15 +1000
Subject: [rt-users] Stripmime permissions
Message-ID: <200106191111.VAA01551@proxy.intranet>

Hi all,

I have a problem with stripmime. I know this isn't strictly RT but 
lots of rt people use it so maybe someone knows how to fix this:

I run RT1.0.7 on RH 6.2 with Postfix for mail and Apache1.3.2.

RT works fine and so does stripmime except for 1 small glitch:

The mail attachments are correctly placed in /var/www/stripmime 
but permissions on the files are changed to 700 with owner 
"nobody" (the postfix user).

The stripmime script seems to set permissions to 755 (as shown 
below) - but this doesn't happen.

Can anyone help?

Frances

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 sub main {

   # Create a new MIME parser:
   my $parser = new MIME::Parser;

     # Set the output directory:
     (-d "$basefilepath") or mkdir "$basefilepath",0755 or die "mkdir:
 $!";
    (-w "$basefilepath") or die "can't write to directory";
    $parser->output_dir($basefilepath);
    open (OUT, "|$outputprog"); 

    $parser->output_prefix("msgauto");

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





From jesse at fsck.com  Tue Jun 19 11:32:01 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 19 Jun 2001 11:32:01 -0400
Subject: [rt-users] Admincc
In-Reply-To: <3B2F0DB7.BF9CA34B@morat.net>; from ennui@morat.net on Tue, Jun 19, 2001 at 09:30:47AM +0100
References: <3B2E1A64.116097E8@morat.net> <20010618153404.C5165@pallas.fsck.com> <3B2F0DB7.BF9CA34B@morat.net>
Message-ID: <20010619113201.S5165@pallas.fsck.com>



On Tue, Jun 19, 2001 at 09:30:47AM +0100, Mark Cheverton wrote:
> Jesse wrote:
> > 
> > What MTA are you using? How have you configured RT to send email?
> > 
> 	I upgraded mysql to the latest release and that unfortunatly didn't fix
> thingse. I'm using sendmail - I have tried both sendmail and
> sendmailpipe with the same effect. I know email is working because
> initial process works - a ticket comes in, the autoreply goes out to
> requestor, the ticket is sent out to queue adminccs. But then further
> comments do not go to the queue adminccs even though they are shown in
> the web interface when entering a comment.

Does it look like the scrips are fireing in the debug log?



> 	Also I'm seeing other really wierd stuff happening. Some times a page
> just hangs and won't load. Sometimes when doing things like view headers
> it says no permission to view ticket, but on reload will work (and this
> is after I have just restarted apache so no mod_perl caching issue).

The only time I've seen this was when the web interface couldn't write to
its session files properly.

> Also sometimes when I hit comment on a new ticket the status field has
> --- selected rather than new other times it has new selected.

That sounds like a symptom of the same issue
> 
> 	Config is as follows, these are both global, I havent done anything
> specific to a particular queue except add the watcher as admincc:
> 
> 	scrips:	OnCreate AutoreplyToRequestors AutoReply
> 		OnCorrespond NotifyRequestorsAndCcsAsComment Correspondence
> 		OnCreate NotifyAllWatchersAsComment Correspondence
> 		OnComment NotifyAdminCcsAsComment AdminComment
> 	rights:	Everyone - CreateTicket
> 		Owner - CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
> ShowTicket, WatchAsAdminCc, SeeQueue
> 		Requestor - ReplyToTicket
> 		Cc - ReplyToTicket

You probably want these folks to have 'ShowTicket' as well. Especially if you expect them
to use the webui.

> 		AdminCc - CommentOnTicket, ModifyQueueWatchers, OwnTicket, SeeQueue,
> ShowTicket, ShowTicketComments, ModifyTicket
> 	
> -Ennui
> -- 
> Mark Cheverton aka [MORAT]Ennui				http://morat.net/
> Morat Games						ICQ: 42123856
> 
>     Free hosting for clans including discussion boards, email etc.
>     If you need hosting for your clan with all the gaming extras
>     see http://clans.morat.net/hosting.phtml
> 
>                        --+++ Less Lag More Frag +++--
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy



From jesse at fsck.com  Tue Jun 19 11:34:54 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 19 Jun 2001 11:34:54 -0400
Subject: [rt-users] Dependencies
In-Reply-To: <3B2F2686.47E7@godden.net>; from wim@godden.net on Tue, Jun 19, 2001 at 12:16:38PM +0200
References: <3B2F2686.47E7@godden.net>
Message-ID: <20010619113454.U5165@pallas.fsck.com>

You shouldn't need to do that. It's part of CPAN's little bit of brokenness.
Worse comes to worse, you can turn off CPAN's dependency resolution or install
the perl modules by hand.


On Tue, Jun 19, 2001 at 12:16:38PM +0200, Wim Godden wrote:
> Is it really necessary to have the install install Perl 5.6.1 ??? I
> don't want to answer 50 questions I don't know anything about...
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From allbery at ece.cmu.edu  Tue Jun 19 11:46:07 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Tue, 19 Jun 2001 11:46:07 -0400
Subject: [rt-users] Dependencies
In-Reply-To: <20010619113454.U5165@pallas.fsck.com>
References: <3B2F2686.47E7@godden.net>
 <20010619113454.U5165@pallas.fsck.com>
Message-ID: <29610000.992965567@vpn80.ece.cmu.edu>

On Tuesday, June 19, 2001 11:34:54 -0400, Jesse <jesse at fsck.com> wrote:
+-----
| brokenness. Worse comes to worse, you can turn off CPAN's dependency
| resolution or install the perl modules by hand.
+--->8

Turning off its dependency resolution doesn't help; certain bundles and 
modules automatically suck in perl 5.6.1 anyway.  Which is just plain 
*broken*, but try telling the CPAN folks that (they think forcing people to 
upgrade is a feature, apparently, even though it's pretty much guaranteed 
severe breakage for sites which use a lot of XS modules).

-- 
brandon s. allbery     [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator        [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     ["better check the oblivious first" -ke6sls]




From rael at zero.kgon.com  Tue Jun 19 12:48:44 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 19 Jun 2001 09:48:44 -0700
Subject: [rt-users] Dependencies
In-Reply-To: <29610000.992965567@vpn80.ece.cmu.edu>
References: <3B2F2686.47E7@godden.net>
	<20010619113454.U5165@pallas.fsck.com> 
	<29610000.992965567@vpn80.ece.cmu.edu>
Message-ID: <992969325.13045.0.camel@zero.kgon.com>

On 19 Jun 2001 11:46:07 -0400, Brandon S. Allbery KF8NH wrote:
> On Tuesday, June 19, 2001 11:34:54 -0400, Jesse <jesse at fsck.com> wrote:
> +-----
> | brokenness. Worse comes to worse, you can turn off CPAN's dependency
> | resolution or install the perl modules by hand.
> +--->8
> 
> Turning off its dependency resolution doesn't help; certain bundles and 
> modules automatically suck in perl 5.6.1 anyway.  Which is just plain 
> *broken*, but try telling the CPAN folks that (they think forcing people to 
> upgrade is a feature, apparently, even though it's pretty much guaranteed 
> severe breakage for sites which use a lot of XS modules).

A-bloody-men! I always configure CPAN to "ask first" but some modules
seem to have a way around that setting. Two of the most unpleasant days
I spent when I was installing RT-1-3-99 were the ones where I fought to
make the transition from 5.6.0 to 5.6.1 after CPAN had done its damage.
A lot of my problems turned out to be on account of the mod_perl problem
(I was trying to DSO, foolish me) but still... 

I ended up blowing out my 5.6.0 and siteperl/5.6.0 directories entirely
and reinstalling modules into the 5.6.1 system, coupled with doing the
incestuous mod_perl+Apache build. It just seems to me like some sort of
devious broadside in the "wars" between Perl and PHP...

--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  Cauliflower for brains.
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From craig.wilson at mail.netbriefings.com  Tue Jun 19 13:27:05 2001
From: craig.wilson at mail.netbriefings.com (Craig S. Wilson)
Date: Tue, 19 Jun 2001 12:27:05 -0500
Subject: [rt-users] Tracking Conversion program
Message-ID: <5.1.0.14.2.20010619121125.01e330d0@pop.netbriefings.com>

I am trying to get RT 1.0.7 implemented in my company.  But we have someone who has hundreds of items in a program called DevTrack that we need to move into RT in order to really start using it.

I have the emails from DevTrack and have written a mail filter that I can forward the emails to for processing.

The filter seems to parse the messages correctly and inserts a record into the each_req and transactions tables.  But when I process one message, all other items in the rt database disappear from the web interface.  The other records seem okay in the database, but won't display.  I am not doing anything betond inserts and updates of a couple fields.


Here are the statements that my filter generates and executes:

INSERT INTO each_req VALUES (NULL, 0, 'EMS-Administration', '', '', NULL, 'foo at bar.com', 'craig', '(412) creating live event with "None" set for registration puts .htaccess in Viewer ', 50, 0, 50, 'open', NULL, 992969937, 0, 992969937, 0);

INSERT INTO transactions VALUES (NULL, 28, 28, 'craig', 'create', '', 992969937);


Note that I am inserting the record into each_req and then updating the effective_sn from the serial_num just generated.  I then use this value in transactions record.

I know that this is a probably a 'Don't try this at home' type of activity, but I am so close and I do not want to re-enter close to 500 items.

What can I do to try to trace my problem?  
Any assistance would be greatly appreciated.


-- 

________________________________________________________
Craig S. Wilson         craig.wilson at netbriefings.com
Netbriefings, Inc.       651-225-1532 voice
421 North Wabasha     651-225-1533 fax
St. Paul  MN  55102     612-865-8794 portable




From craig.wilson at mail.netbriefings.com  Tue Jun 19 15:13:55 2001
From: craig.wilson at mail.netbriefings.com (Craig S. Wilson)
Date: Tue, 19 Jun 2001 14:13:55 -0500
Subject: [rt-users] Tracking Conversion program
In-Reply-To: <5.1.0.14.2.20010619121125.01e330d0@pop.netbriefings.com>
Message-ID: <5.1.0.14.2.20010619141054.01dfe2a0@pop.netbriefings.com>

Well, I figured out what I was doing wrong, so now my conversion filter is working fairly well.  I was wondering how critical the effective_sn field was.  Now I know.

If anyone needs to convert DevTrack e-mails to RT, let me know, I will send on a copy of my filter "AS IS".


At 12:27 PM 6/19/01 -0500, you wrote:

>I am trying to get RT 1.0.7 implemented in my company.  But we have someone who has hundreds of items in a program called DevTrack that we need to move into RT in order to really start using it.


-- 

________________________________________________________
Craig S. Wilson         craig.wilson at netbriefings.com
Netbriefings, Inc.       651-225-1532 voice
421 North Wabasha     651-225-1533 fax
St. Paul  MN  55102     612-865-8794 portable




From srl at mail.boston.com  Tue Jun 19 16:28:09 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 19 Jun 2001 16:28:09 -0400
Subject: [rt-users] NIS authentication support?
Message-ID: <20010619162809.G24780@mail.boston.com>

Hi---

I want to use NIS to authenticate my users. I'm using 1.0.7, since
it's the stable production release. I know from reading the list
archives that the ns_authentication patch doesn't work. Is
there a patch somewhere else that will solve this problem for me,
or am I on my own? 

Will the 2.0 release support NIS authentication out of the box?

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From damian at sentex.ca  Tue Jun 19 20:00:51 2001
From: damian at sentex.ca (Damian Gerow)
Date: Tue, 19 Jun 2001 20:00:51 -0400
Subject: [rt-users] Problems with PostgreSQL
Message-ID: <IDEEIMNKDLEOBLPDPOEHAEAECCAA.damian@sentex.ca>

I've got a small problem when installing RT-1-3-104 on a PostgreSQL
database.

Just installing PostgreSQL (no config), I couldn't contact the database.
Fine.  Find the config file, tell PostgreSQL to use tcpip sockets.

Now, when installing RT, it just hangs at "Creating Pg database for rt2.",
right after asking me for the postgres user password.  Has anyone come
across this?

Note: when I installed DBD:Pg, it wanted the user "pg", and not "postgres".
I played for a half hour trying to get it to use postgres, but couldn't, so
just forced an install.  Could this have caused a problem?




From jesse at fsck.com  Tue Jun 19 22:01:21 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 19 Jun 2001 22:01:21 -0400
Subject: [rt-users] Problems with PostgreSQL
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHAEAECCAA.damian@sentex.ca>; from damian@sentex.ca on Tue, Jun 19, 2001 at 08:00:51PM -0400
References: <IDEEIMNKDLEOBLPDPOEHAEAECCAA.damian@sentex.ca>
Message-ID: <20010619220121.D10309@pallas.fsck.com>

What version of postgres? Who built it? Are you sure it's set up properly?


Postgres generally needs more care
and feeding than mysql.  If you're a DB newbie, mysql will likely be less
painful for you than postgres.


On Tue, Jun 19, 2001 at 08:00:51PM -0400, Damian Gerow wrote:
> I've got a small problem when installing RT-1-3-104 on a PostgreSQL
> database.
> 
> Just installing PostgreSQL (no config), I couldn't contact the database.
> Fine.  Find the config file, tell PostgreSQL to use tcpip sockets.
> 
> Now, when installing RT, it just hangs at "Creating Pg database for rt2.",
> right after asking me for the postgres user password.  Has anyone come
> across this?
> 
> Note: when I installed DBD:Pg, it wanted the user "pg", and not "postgres".
> I played for a half hour trying to get it to use postgres, but couldn't, so
> just forced an install.  Could this have caused a problem?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening 
to loud music wearing all black, I realize that that it is much less cool in real life :)
			--Richard Tibbetts
	



From damian at sentex.ca  Wed Jun 20 10:03:33 2001
From: damian at sentex.ca (Damian Gerow)
Date: Wed, 20 Jun 2001 10:03:33 -0400
Subject: [rt-users] Problems with PostgreSQL
In-Reply-To: <20010619220121.D10309@pallas.fsck.com>
Message-ID: <IDEEIMNKDLEOBLPDPOEHGEBFCCAA.damian@sentex.ca>

> What version of postgres? Who built it? Are you sure it's set up properly?

Latest version, downloaded last week.  I built it.  Not sure it's set up
properly, should probably look into that.

> Postgres generally needs more care
> and feeding than mysql.  If you're a DB newbie, mysql will likely be less
> painful for you than postgres.

Unfortunately, the powers that be require postgres.




From damian at sentex.ca  Wed Jun 20 12:07:07 2001
From: damian at sentex.ca (Damian Gerow)
Date: Wed, 20 Jun 2001 12:07:07 -0400
Subject: [rt-users] Problems with PostgreSQL
In-Reply-To: <20010619220121.D10309@pallas.fsck.com>
Message-ID: <IDEEIMNKDLEOBLPDPOEHEEBOCCAA.damian@sentex.ca>

> What version of postgres? Who built it? Are you sure it's set up properly?

I've re-installed postgres, (I built it), and I'm pretty sure it's built
properly.

The error I'm getting is (on a 'make install'):
	Now creating a database for RT.
	Enter the Pg password for postgres:
	Creating Pg database rt2.
	DBI->connect(dbname=template1;host=localhost) failed: connectDBStart() --
connect() failed: Connection refused at
/usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
	connectDBStart() -- connect() failed: Connection refused at
/usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, <STDIN>
line 1.


Which translates to:
	my $dbh = DBI->connect( $new_dsn, $user, $pass ) or die $DBI::errstr;
in that file.


The error occurs in tools/initdb, in sub create_db, on line 197:
	create_database( $dsn, $DB_DBA, $DB_DBA_PASSWORD ) or die
$DBIx::DataSource::errstr;

I _know_ it's a connection error, and I'm not using tcpip sockets, yet I've
got the Unix domain socket in /tmp (as per the default install).  Do I need
to enable network access to the machine?  Should I move the domain socket
somewhere else?

(And how exactly does perl know where to find the domain socket?)

>
>
> Postgres generally needs more care
> and feeding than mysql.  If you're a DB newbie, mysql will likely be less
> painful for you than postgres.
>
>
> On Tue, Jun 19, 2001 at 08:00:51PM -0400, Damian Gerow wrote:
> > I've got a small problem when installing RT-1-3-104 on a PostgreSQL
> > database.
> >
> > Just installing PostgreSQL (no config), I couldn't contact the database.
> > Fine.  Find the config file, tell PostgreSQL to use tcpip sockets.
> >
> > Now, when installing RT, it just hangs at "Creating Pg database
> for rt2.",
> > right after asking me for the postgres user password.  Has anyone come
> > across this?
> >
> > Note: when I installed DBD:Pg, it wanted the user "pg", and not
> "postgres".
> > I played for a half hour trying to get it to use postgres, but
> couldn't, so
> > just forced an install.  Could this have caused a problem?
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> As I sit here alone looking at green text on a laptop in a mostly
> bare room listening
> to loud music wearing all black, I realize that that it is much
> less cool in real life :)
> 			--Richard Tibbetts
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From jesse at fsck.com  Wed Jun 20 12:16:32 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 20 Jun 2001 12:16:32 -0400
Subject: [rt-users] Problems with PostgreSQL
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHEEBOCCAA.damian@sentex.ca>; from damian@sentex.ca on Wed, Jun 20, 2001 at 12:07:07PM -0400
References: <20010619220121.D10309@pallas.fsck.com> <IDEEIMNKDLEOBLPDPOEHEEBOCCAA.damian@sentex.ca>
Message-ID: <20010620121632.F17840@pallas.fsck.com>

If I recall correctly, DBD::Pg will always try TCP if host= is in the DSN.
if you leave it out, it should use unix sockets.



On Wed, Jun 20, 2001 at 12:07:07PM -0400, Damian Gerow wrote:
> > What version of postgres? Who built it? Are you sure it's set up properly?
> 
> I've re-installed postgres, (I built it), and I'm pretty sure it's built
> properly.
> 
> The error I'm getting is (on a 'make install'):
> 	Now creating a database for RT.
> 	Enter the Pg password for postgres:
> 	Creating Pg database rt2.
> 	DBI->connect(dbname=template1;host=localhost) failed: connectDBStart() --
> connect() failed: Connection refused at
> /usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74
> 	connectDBStart() -- connect() failed: Connection refused at
> /usr/lib/perl5/site_perl/5.6.1/DBIx/DataSource/Driver.pm line 74, <STDIN>
> line 1.
> 
> 
> Which translates to:
> 	my $dbh = DBI->connect( $new_dsn, $user, $pass ) or die $DBI::errstr;
> in that file.
> 
> 
> The error occurs in tools/initdb, in sub create_db, on line 197:
> 	create_database( $dsn, $DB_DBA, $DB_DBA_PASSWORD ) or die
> $DBIx::DataSource::errstr;
> 
> I _know_ it's a connection error, and I'm not using tcpip sockets, yet I've
> got the Unix domain socket in /tmp (as per the default install).  Do I need
> to enable network access to the machine?  Should I move the domain socket
> somewhere else?
> 
> (And how exactly does perl know where to find the domain socket?)
> 
> >
> >
> > Postgres generally needs more care
> > and feeding than mysql.  If you're a DB newbie, mysql will likely be less
> > painful for you than postgres.
> >
> >
> > On Tue, Jun 19, 2001 at 08:00:51PM -0400, Damian Gerow wrote:
> > > I've got a small problem when installing RT-1-3-104 on a PostgreSQL
> > > database.
> > >
> > > Just installing PostgreSQL (no config), I couldn't contact the database.
> > > Fine.  Find the config file, tell PostgreSQL to use tcpip sockets.
> > >
> > > Now, when installing RT, it just hangs at "Creating Pg database
> > for rt2.",
> > > right after asking me for the postgres user password.  Has anyone come
> > > across this?
> > >
> > > Note: when I installed DBD:Pg, it wanted the user "pg", and not
> > "postgres".
> > > I played for a half hour trying to get it to use postgres, but
> > couldn't, so
> > > just forced an install.  Could this have caused a problem?
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > As I sit here alone looking at green text on a laptop in a mostly
> > bare room listening
> > to loud music wearing all black, I realize that that it is much
> > less cool in real life :)
> > 			--Richard Tibbetts
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From tasosc at otenet.gr  Thu Jun 21 10:19:17 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Thu, 21 Jun 2001 17:19:17 +0300
Subject: [rt-users] import 1.0 to 2.0
Message-ID: <3B320265.7010007@otenet.gr>

Hello all

I am using version 1.07 and I am trying to import to 1.3.105
but I cannot import the tickets. What I get is this :

RT::Ticket=HASH(0x751d7c)->Import couldn't set EffectiveId: No value
sent to _Set!


          main::MigrateTickets() called at importtciketsonly line 69
1.

Perl version 5.6.1
Sun Solaris 8
latest DBIx

Thankjs
Tasos





From hwagener at fcb-wilkens.com  Thu Jun 21 11:19:02 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Thu, 21 Jun 2001 17:19:02 +0200
Subject: [rt-users] Problems with RT2
Message-ID: <3B321066.D9BE26D1@fcb-wilkens.com>

Hello everyone,
I have problems getting the RT2 system up and running - completely that
is.

The web frontend and ticketing system work for root, but it seems all the
mail stuff is not running and I can't create users. Attached is the log of
my web actions today.

and comments are not sent to the admin ccs I set.

Configuration:

rt-1.3.99
mysql-3.23.37
perl 5.6.0 with all the needed modules

This is a SuSE 7.2 box.

We are using sendmail as mta and the appropriate entries in /etc/aliases
are:

edv: |"/opt/rt2/bin/rt-mailgate --queue edv --action correspond"
edvintern: |""/opt/rt2/bin/rt-mailgate --queue edv --action correspond"

I appreciate any advice given.

Regards,
	Harald

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com
-------------- next part --------------
Trying to load an email address: hwagener at hammail1.truenorth.com
RT::Ticket=HASH(0xa43ae60) ->Create called with an unknown datatype for Owner: . Defaulting to Nobody.
Trying to load an email address: root at localhost
Ticket 1 created in queue 'edv'Trying to load an email address: clorenz at hammail1.truenorth.com
Trying to load an email address: tbehle at hammail1.truenorth.com
Trying to load an email address: hwagener at hammail1.truenorth.com
Trying to load an email address: thansen at hammail1.truenorth.com
Trying to load an email address: apolter at hammail1.truenorth.com
Trying to load an email address: hwagener at hammail1.truenorth.com
Trying to load an email address: clorenz at hammail1.truenorth.com
Trying to load an email address: tbehle at hammail1.truenorth.com
RT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checkRT::User=HASH(0xa5c0068) passed a bogus queue or queue object. aborting ACL checklimiting to 0 rows

From jesse at fsck.com  Thu Jun 21 12:37:50 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 21 Jun 2001 12:37:50 -0400
Subject: [rt-users] import 1.0 to 2.0
In-Reply-To: <3B320265.7010007@otenet.gr>; from tasosc@otenet.gr on Thu, Jun 21, 2001 at 05:19:17PM +0300
References: <3B320265.7010007@otenet.gr>
Message-ID: <20010621123750.D17840@pallas.fsck.com>

That sounds like you tried to create some tickets in the RT2 database
before trying the import.  You need a pristine RT2 database for the importer
to work right.

        -j


On Thu, Jun 21, 2001 at 05:19:17PM +0300, Tasos Chronis wrote:
> Hello all
> 
> I am using version 1.07 and I am trying to import to 1.3.105
> but I cannot import the tickets. What I get is this :
> 
> RT::Ticket=HASH(0x751d7c)->Import couldn't set EffectiveId: No value
> sent to _Set!
> 
> 
>           main::MigrateTickets() called at importtciketsonly line 69
> 1.
> 
> Perl version 5.6.1
> Sun Solaris 8
> latest DBIx
> 
> Thankjs
> Tasos
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!



From per-oddvar.osland at telenor.com  Thu Jun 21 10:03:13 2001
From: per-oddvar.osland at telenor.com (per-oddvar.osland at telenor.com)
Date: Thu, 21 Jun 2001 16:03:13 +0200
Subject: [rt-users] RT 1.0.7: E-mail configuration for queues
Message-ID: <8E148C403D20D5119BEB0008C7C9B88302FC3D@fou-td-21-001.nta.no>

Hi

We have installed RT and everything seems to be running properly -
until we tried to create a new queue. 

The queue "newQ" has mail alias newq at mycom.com
However, our e-mail system does not know anything about
this address. How do we make the connection between 
the e-mail address and RT?
This is probably a simple problem, but we could not figure
it out from the doc's or from the README-file that came with
the installation files.
Any suggestion is appreciated
Regards,
Per-Oddvar Osland

--------------------------------------------------
Per-Oddvar Osland          Phone (+47) 99 28 68 61
Research scientist                     Telenor R&D
 




From Tasos.Chronis at statel.net  Thu Jun 21 10:07:04 2001
From: Tasos.Chronis at statel.net (Tasos Chronis)
Date: Thu, 21 Jun 2001 17:07:04 +0300
Subject: [rt-users] import 1.0 to 2.0
Message-ID: <3B31FF88.901@statel.net>

Hello all

I am using version 1.07 and I am trying to import to 1.3.105
but I cannot import the tickets. What I get is this :

RT::Ticket=HASH(0x751d7c)->Import couldn't set EffectiveId: No value 
sent to _Set!


         main::MigrateTickets() called at importtciketsonly line 69
1.

Perl version 5.6.1
Sun Solaris 8
latest DBIx

Thankjs
Tasos




From W.Ritchie at ftel.co.uk  Fri Jun 15 12:36:26 2001
From: W.Ritchie at ftel.co.uk (William Ritchie)
Date: Fri, 15 Jun 2001 17:36:26 +0100
Subject: [rt-users] Connecting to the MySQL CLI
Message-ID: <3B2A398A.2A48EF00@ftel.co.uk>

Hi

I have some problems, I intend to write a perl script to access my
companys RT's mysql server,

query it and pump out stats to which are mailed to every individual
using RT on a friday afternoon.

The problem I am having is, that the password access to the mysql
database is unknown.

I didn't install the rt system. I downloaded a version of RT to look at
the default passwords in the

Makefile, I have tried these but to no use, using the format from the
FAQ and the Makefile:


mysql -u root -p -h localhost rt
password: My!word%z0t

but couldn't access it.

Looked at the /etc/config.pm to glean anything but no use there.

Is there anyway to access the database, also is there any way to find
out the name of the Mysql database that RT is using.

Machine Details:

Linux 2.2.14-5.0
MySql Server version          3.22.32
perl, version 5.005_03
Apache Web Server
No patches installed


Thanks

will




From mixo77 at usa.net  Tue Jun 12 02:35:26 2001
From: mixo77 at usa.net (mixo)
Date: Tue, 12 Jun 2001 08:35:26 +0200
Subject: [rt-users] RT 2 Beta 3
Message-ID: <3B25B82E.AEB10067@usa.net>

I just upgraded from beta 2 to beta 3.  The first time I tried to access
RT
thorough the webui, I got a error from the HTML Mason- something
to do with permissions on WebRT directory. I took a shortcut and changed

WebRT diretory mode to 0777, at  which point I got the login page. But
then,
when I tried to change the configuration RT kept on having to login me
out.
In fact there wasn't any that I tried to do that did not log me out
(even viewing)a ticket hat the same result).  So I then tried to stop
and
start my http deamon (apache) and I got the following error:
------------------------------------------------------------------------------

 Starting httpd: [Tue Jun 12 02:27:54 2001] [error] comp_root must
contain only absolute directories at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm line 190.
Compilation failed in require at (eval 3) line 1.

Syntax error on line 1039 of /etc/httpd/conf/httpd.conf:
comp_root must contain only absolute directories at
/usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm line 190.
Compilation failed in require at (eval 3) line 1.
-----------------------------------------------------------------------------

What in the world is going on? Please help!





From jesse at fsck.com  Thu Jun 21 12:55:33 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 21 Jun 2001 12:55:33 -0400
Subject: [rt-users] Connecting to the MySQL CLI
In-Reply-To: <3B2A398A.2A48EF00@ftel.co.uk>; from W.Ritchie@ftel.co.uk on Fri, Jun 15, 2001 at 05:36:26PM +0100
References: <3B2A398A.2A48EF00@ftel.co.uk>
Message-ID: <20010621125533.G17840@pallas.fsck.com>

your local RT admin should be able to tell you the password. It's 
kept in rt/etc/config.pm.

        -j


On Fri, Jun 15, 2001 at 05:36:26PM +0100, William Ritchie wrote:
> Hi
> 
> I have some problems, I intend to write a perl script to access my
> companys RT's mysql server,
> 
> query it and pump out stats to which are mailed to every individual
> using RT on a friday afternoon.
> 
> The problem I am having is, that the password access to the mysql
> database is unknown.
> 
> I didn't install the rt system. I downloaded a version of RT to look at
> the default passwords in the
> 
> Makefile, I have tried these but to no use, using the format from the
> FAQ and the Makefile:
> 
> 
> mysql -u root -p -h localhost rt
> password: My!word%z0t
> 
> but couldn't access it.
> 
> Looked at the /etc/config.pm to glean anything but no use there.
> 
> Is there anyway to access the database, also is there any way to find
> out the name of the Mysql database that RT is using.
> 
> Machine Details:
> 
> Linux 2.2.14-5.0
> MySql Server version          3.22.32
> perl, version 5.005_03
> Apache Web Server
> No patches installed
> 
> 
> Thanks
> 
> will
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From W.Ritchie at ftel.co.uk  Thu Jun 21 12:56:16 2001
From: W.Ritchie at ftel.co.uk (William Ritchie)
Date: Thu, 21 Jun 2001 17:56:16 +0100
Subject: [rt-users] Connecting to the MySQL CLI
References: <3B2A398A.2A48EF00@ftel.co.uk>
Message-ID: <3B322730.A97D0407@ftel.co.uk>

Cancel last request,

the owner 'remembered' the access info and got me access, at which stage,
I am now doing the

perl script to mail RT IS request statistics to RT users.

Thanks

will


William Ritchie wrote:

> Hi
>
> I have some problems, I intend to write a perl script to access my
> companys RT's mysql server,
>
> query it and pump out stats to which are mailed to every individual
> using RT on a friday afternoon.
>
> The problem I am having is, that the password access to the mysql
> database is unknown.
>
> I didn't install the rt system. I downloaded a version of RT to look at
> the default passwords in the
>
> Makefile, I have tried these but to no use, using the format from the
> FAQ and the Makefile:
>
> mysql -u root -p -h localhost rt
> password: My!word%z0t
>
> but couldn't access it.
>
> Looked at the /etc/config.pm to glean anything but no use there.
>
> Is there anyway to access the database, also is there any way to find
> out the name of the Mysql database that RT is using.
>
> Machine Details:
>
> Linux 2.2.14-5.0
> MySql Server version          3.22.32
> perl, version 5.005_03
> Apache Web Server
> No patches installed
>
> Thanks
>
> will
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

C




From jesse at fsck.com  Thu Jun 21 13:12:28 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 21 Jun 2001 13:12:28 -0400
Subject: [rt-users] RT 2 Beta 3
In-Reply-To: <3B25B82E.AEB10067@usa.net>; from mixo77@usa.net on Tue, Jun 12, 2001 at 08:35:26AM +0200
References: <3B25B82E.AEB10067@usa.net>
Message-ID: <20010621131228.H17840@pallas.fsck.com>

If you take a look at a beta3 config file, you'll see that there's now
a second MasonComponentRoot for local components. you need to create
that directory and update your configfile.

        -j


On Tue, Jun 12, 2001 at 08:35:26AM +0200, mixo wrote:
> I just upgraded from beta 2 to beta 3.  The first time I tried to access
> RT
> thorough the webui, I got a error from the HTML Mason- something
> to do with permissions on WebRT directory. I took a shortcut and changed
> 
> WebRT diretory mode to 0777, at  which point I got the login page. But
> then,
> when I tried to change the configuration RT kept on having to login me
> out.
> In fact there wasn't any that I tried to do that did not log me out
> (even viewing)a ticket hat the same result).  So I then tried to stop
> and
> start my http deamon (apache) and I got the following error:
> ------------------------------------------------------------------------------
> 
>  Starting httpd: [Tue Jun 12 02:27:54 2001] [error] comp_root must
> contain only absolute directories at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm line 190.
> Compilation failed in require at (eval 3) line 1.
> 
> Syntax error on line 1039 of /etc/httpd/conf/httpd.conf:
> comp_root must contain only absolute directories at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm line 190.
> Compilation failed in require at (eval 3) line 1.
> -----------------------------------------------------------------------------
> 
> What in the world is going on? Please help!
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From tasosc at otenet.gr  Fri Jun 22 03:08:07 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Fri, 22 Jun 2001 10:08:07 +0300
Subject: [rt-users] import 1.0 to 2.0
References: <3B320265.7010007@otenet.gr> <20010621123750.D17840@pallas.fsck.com>
Message-ID: <3B32EED7.2080200@otenet.gr>

Yes and no.

What I did was :

(edit the makefile)
make dropdb (just to be sure)
make fixdeps
make install
cd <where rt2 is installed>
edit etc/config.pm
etc/import-1.0-to-2.0

capone[root]:~rt2/etc#perl -w importtciketsonly
Importing tickets...

1.args(id)=1, id=0 (the id is the return from SUPER::Create in Import)

         main::MigrateTickets() called at importtciketsonly line 69

No further errors.

If I run it again


capone[root]:~rt2/etc#perl -w importtciketsonly
Importing tickets...

1.args(id)=1, id=
RT::Ticket=HASH(0x752ea8)->Import couldn't set EffectiveId: No value 
sent to _Set!


         main::MigrateTickets() called at importtciketsonly line 69


mysql> select * from Tickets\G

*************************** 1. row ***************************
              id: 1
     EffectiveId: NULL
           Queue: 2
            Type: ticket
  IssueStatement: NULL
      Resolution: NULL
           Owner: 5
         Subject: This is a test Incident
InitialPriority: 0
   FinalPriority: 0
        Priority: 0
          Status: resolved
      TimeWorked: 0
        TimeLeft: NULL
            Told: 1970-01-01 00:00:00
          Starts: NULL
         Started: NULL
             Due: 2001-02-19 23:00:00
        Resolved: NULL
   LastUpdatedBy: 1
     LastUpdated: 2001-03-19 09:37:52
         Creator: 1
         Created: 2001-02-13 09:28:40
        Disabled: 0
1 row in set (0.00 sec)

There are about 120 tickets.


If I delete this record I get the first error.

Thanks.

Jesse wrote:

> That sounds like you tried to create some tickets in the RT2 database
> before trying the import.  You need a pristine RT2 database for the importer
> to work right.
> 
>         -j
> 
> 
> On Thu, Jun 21, 2001 at 05:19:17PM +0300, Tasos Chronis wrote:
> 
>>Hello all
>>
>>I am using version 1.07 and I am trying to import to 1.3.105
>>but I cannot import the tickets. What I get is this :
>>
>>RT::Ticket=HASH(0x751d7c)->Import couldn't set EffectiveId: No value
>>sent to _Set!
>>
>>
>>          main::MigrateTickets() called at importtciketsonly line 69
>>1.
>>
>>Perl version 5.6.1
>>Sun Solaris 8
>>latest DBIx
>>
>>Thankjs
>>Tasos
>>
>>
>>
>>_______________________________________________
>>rt-users mailing list
>>rt-users at lists.fsck.com
>>http://lists.fsck.com/mailman/listinfo/rt-users
>>
>>
> 






From hwagener at fcb-wilkens.com  Fri Jun 22 04:01:45 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Fri, 22 Jun 2001 10:01:45 +0200
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
Message-ID: <3B32FB69.62569D98@fcb-wilkens.com>

OK, 
after I started sendmail on the RT host machine (which should have been
running anyway), I get an error at least. I also put a link into
/usr/lib/sendmail.d/bin to make sure smrsh is not at fault here.
Basically, I get a Can't do setuid error. 

access rights on /opt/rt2/bin/rt-mailgate are -rwxr-sr-x, owner root,
group rt.

What can I do?

Regards,
	Harald

PS: Error message included for Your consumption - H.

>Mail Delivery Subsystem wrote:
> 
> The original message was received at Fri, 22 Jun 2001 09:09:05 +0200
> from [170.200.66.15]
> 
>    ----- The following addresses had permanent fatal errors -----
> |"/opt/rt2/bin/rt-mailgate --queue edv --action correspond"
>     (reason: 255)
>     (expanded from: <edv at ganymed.truenorth.com>)
> 
>    ----- Transcript of session follows -----
> Can't do setuid
> 554 5.3.0 |"/opt/rt2/bin/rt-mailgate --queue edv --action correspond"... unknown mailer error 255
> 
>   --------------------------------------------------------------------------
> Reporting-MTA: dns; ganymed.truenorth.com
> Received-From-MTA: DNS; [170.200.66.15]
> Arrival-Date: Fri, 22 Jun 2001 09:09:05 +0200
> 
> Final-Recipient: RFC822; edv at ganymed.truenorth.com
> X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate --queue edv --action correspond
> Action: failed
> Status: 5.0.0
> Diagnostic-Code: X-Unix; 255
> Last-Attempt-Date: Fri, 22 Jun 2001 09:09:30 +0200
> 
>   --------------------------------------------------------------------------
> 
> Subject: Test1
> Date: Fri, 22 Jun 2001 09:09:05 +0200
> From: hwagener at hammail1.truenorth.com
> To: undisclosed-recipients:;
> 
> 1 2 3 4
> sendmail war gar nicht am Start!
> -H.

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From Gerd.Nienhaus at orthogon.de  Fri Jun 22 04:16:47 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Fri, 22 Jun 2001 10:16:47 +0200
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
References: <3B32FB69.62569D98@fcb-wilkens.com>
Message-ID: <3B32FEEF.48DE30BA@orthogon.de>

Good morning Harald !

> >Mail Delivery Subsystem wrote:
> >
> > The original message was received at Fri, 22 Jun 2001 09:09:05 +0200
> > from [170.200.66.15]
> >
> >    ----- The following addresses had permanent fatal errors -----
> > |"/opt/rt2/bin/rt-mailgate --queue edv --action correspond"
> >     (reason: 255)
> >     (expanded from: <edv at ganymed.truenorth.com>)
> >
> >    ----- Transcript of session follows -----
> > Can't do setuid
> > 554 5.3.0 |"/opt/rt2/bin/rt-mailgate --queue edv --action correspond"... unknown mailer error 255

I had the same problem, and this is what I found 'somewhere' ;-) in the
internet :) :


Can't do setuid 

(F) This typically means that ordinary perl tried to exec suidperl to do
setuid
emulation, but couldn't exec it.
It looks for a name of the form sperl5.000 in the same directory that
the perl
executable resides under the name perl5.000, typically /usr/local/bin on
Unix
machines. If the file is there, check the execute permissions.
If it isn't, ask your sysadmin why he and/or she removed it. 


I had to do the following...

	chmod u+s /usr/bin/sperl5.6.0

and the problem was gone :) !

Maybe that helps ?

Regards from Germany and...

Gerd.

-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From hwagener at fcb-wilkens.com  Fri Jun 22 04:46:03 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Fri, 22 Jun 2001 10:46:03 +0200
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
References: <3B32FB69.62569D98@fcb-wilkens.com> <3B32FEEF.48DE30BA@orthogon.de>
Message-ID: <3B3305CB.F2DBC395@fcb-wilkens.com>

Gerd Nienhaus wrote:
> 
> Good morning Harald !

Moin!
 
> I had the same problem, and this is what I found 'somewhere' ;-) in the
> internet :) :
> 
> Can't do setuid
> 
> (F) This typically means that ordinary perl tried to exec suidperl to do
> setuid
> emulation, but couldn't exec it.
> It looks for a name of the form sperl5.000 in the same directory that
> the perl
> executable resides under the name perl5.000, typically /usr/local/bin on
> Unix
> machines. If the file is there, check the execute permissions.
> If it isn't, ask your sysadmin why he and/or she removed it.
> 
> I had to do the following...
> 
>         chmod u+s /usr/bin/sperl5.6.0
> 
> and the problem was gone :) !
> 
> Maybe that helps ?

It helped, thanks alot! Now mails are accepted, but nothing gets sent out
(might be a configuration problem). Also I don't know which timezone to
set (our clock is synchronized via ntp, so we could rely on system time).
I tried 'Europe/Berlin' and 'Etc/GMT+2', but nothing changed. Or have I
forgotten _everything_ in the docs and should have started some program
to    integrate the changed configuration into RT2?

Regards,
	Harald
 

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From Gerd.Nienhaus at orthogon.de  Fri Jun 22 05:59:37 2001
From: Gerd.Nienhaus at orthogon.de (Gerd Nienhaus)
Date: Fri, 22 Jun 2001 11:59:37 +0200
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
References: <3B32FB69.62569D98@fcb-wilkens.com> <3B32FEEF.48DE30BA@orthogon.de> <3B3305CB.F2DBC395@fcb-wilkens.com>
Message-ID: <3B331709.9C00DEFC@orthogon.de>

Moin, moin again !

Harald Wagener wrote:

> It helped, thanks alot! Now mails are accepted, but nothing gets sent out
> (might be a configuration problem). Also I don't know which timezone to
> set (our clock is synchronized via ntp, so we could rely on system time).
> I tried 'Europe/Berlin' and 'Etc/GMT+2', but nothing changed. Or have I
> forgotten _everything_ in the docs and should have started some program
> to    integrate the changed configuration into RT2?

I do not exactly understand your new problem, but you seem to follow my
'chain of problems' ;-) !

Therefore the next info my be valuable ?

With RT2 you have to (or better you are able to :)) configure
'everything'...
ok...a lot of things !

If something should be send by RT2, you have to configure the
related action for that.

Look for all the scripts and templates... 'Nothing' will be done
automatically by RT2 :) !

If you have already taken this into account, then I am not able to
conclude from your description what your new problem might be ?!?

Regards from Germany and...

Gerd.

-- 
+------------------------ Gerd Nienhaus --------------------------+
|     Orthogon GmbH, Hastedter Osterdeich 222, D-28207 Bremen     |
|         E-Mail: Gerd Nienhaus <nienhaus at orthogon.de>            |
+---- Tel.: +49 (0)421 20122-0/-53, FAX: +49 (0)421 20122-999 ----+

ORTHOGON and ODS Toolbox are registered trademarks of Orthogon GmbH



From michael at thies.org  Fri Jun 22 08:21:22 2001
From: michael at thies.org (Michael Thies)
Date: Fri, 22 Jun 2001 14:21:22 +0200
Subject: [rt-users] errors in using rt2 .-(
Message-ID: <20010622142122.F20050@cephyr.cid.net>

Hi,

I just installed 1.3-105 .-) 
And I think, I have made all important changes (httpd.conf and config.pm),
but I get an internal server error, and in error_log I found:

[error] Undefined subroutine &RT::Mason::handler called.

.-(

Anybody here, who has an idea whats going wrong or could be misconfigured?

TiA
-- 
\o/
Michael Thies




From jesse at fsck.com  Fri Jun 22 12:47:06 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 22 Jun 2001 12:47:06 -0400
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010622142122.F20050@cephyr.cid.net>; from michael@thies.org on Fri, Jun 22, 2001 at 02:21:22PM +0200
References: <20010622142122.F20050@cephyr.cid.net>
Message-ID: <20010622124706.F4501@pallas.fsck.com>

It sounds like you haven't placed the proper "PerlRequire" line for webmux.pl
in your apache configuration file.


On Fri, Jun 22, 2001 at 02:21:22PM +0200, Michael Thies wrote:
> Hi,
> 
> I just installed 1.3-105 .-) 
> And I think, I have made all important changes (httpd.conf and config.pm),
> but I get an internal server error, and in error_log I found:
> 
> [error] Undefined subroutine &RT::Mason::handler called.
> 
> .-(
> 
> Anybody here, who has an idea whats going wrong or could be misconfigured?
> 
> TiA
> -- 
> \o/
> Michael Thies
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.



From jesse at fsck.com  Fri Jun 22 12:49:01 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 22 Jun 2001 12:49:01 -0400
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
In-Reply-To: <3B3305CB.F2DBC395@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Fri, Jun 22, 2001 at 10:46:03AM +0200
References: <3B32FB69.62569D98@fcb-wilkens.com> <3B32FEEF.48DE30BA@orthogon.de> <3B3305CB.F2DBC395@fcb-wilkens.com>
Message-ID: <20010622124901.G4501@pallas.fsck.com>

Have you granted 'Everyone' the right to create tickets in your queue?
Is there anything in RT's error log?


On Fri, Jun 22, 2001 at 10:46:03AM +0200, Harald Wagener wrote:
> Gerd Nienhaus wrote:
> > 
> > Good morning Harald !
> 
> Moin!
>  
> > I had the same problem, and this is what I found 'somewhere' ;-) in the
> > internet :) :
> > 
> > Can't do setuid
> > 
> > (F) This typically means that ordinary perl tried to exec suidperl to do
> > setuid
> > emulation, but couldn't exec it.
> > It looks for a name of the form sperl5.000 in the same directory that
> > the perl
> > executable resides under the name perl5.000, typically /usr/local/bin on
> > Unix
> > machines. If the file is there, check the execute permissions.
> > If it isn't, ask your sysadmin why he and/or she removed it.
> > 
> > I had to do the following...
> > 
> >         chmod u+s /usr/bin/sperl5.6.0
> > 
> > and the problem was gone :) !
> > 
> > Maybe that helps ?
> 
> It helped, thanks alot! Now mails are accepted, but nothing gets sent out
> (might be a configuration problem). Also I don't know which timezone to
> set (our clock is synchronized via ntp, so we could rely on system time).
> I tried 'Europe/Berlin' and 'Etc/GMT+2', but nothing changed. Or have I
> forgotten _everything_ in the docs and should have started some program
> to    integrate the changed configuration into RT2?
> 
> Regards,
> 	Harald
>  
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From michael at thies.org  Fri Jun 22 13:18:10 2001
From: michael at thies.org (Michael Thies)
Date: Fri, 22 Jun 2001 19:18:10 +0200
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010622124706.F4501@pallas.fsck.com>; from jesse@fsck.com on Fri, Jun 22, 2001 at 12:47:06PM -0400
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com>
Message-ID: <20010622191810.A14217@cephyr.cid.net>

Hi Jesse,

On Fri, Jun 22, 2001 at 12:47:06PM -0400, Jesse wrote:
> It sounds like you haven't placed the proper "PerlRequire" line for webmux.pl
> in your apache configuration file.

*hmpf*
Nope. The PerlRequire line is set correct.

somehow something is going wrong with the 
"PerlHandler RT::Mason"-line .-(

mod_perl is added.

I can't get it .-(

any hints?

TiA
-- 
\o/
Michael Thies



From rael at zero.kgon.com  Fri Jun 22 13:25:58 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 22 Jun 2001 10:25:58 -0700
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010622191810.A14217@cephyr.cid.net>
References: <20010622142122.F20050@cephyr.cid.net>
	<20010622124706.F4501@pallas.fsck.com> 
	<20010622191810.A14217@cephyr.cid.net>
Message-ID: <993230763.12998.93.camel@zero.kgon.com>

On 22 Jun 2001 19:18:10 +0200, Michael Thies wrote:
> *hmpf*
> Nope. The PerlRequire line is set correct.
> 
> somehow something is going wrong with the 
> "PerlHandler RT::Mason"-line .-(
> 
> mod_perl is added.

For grins and chuckles, would you be willing to show us the relevant
portion of your httpd.conf? Also, do you have mod_perl compiled "into"
Apache or is it loaded as a DSO? (I was having very similar problems
until I did the merged-build Apache/mod_perl.)
 
--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  Serving donuts on another planet.
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From Wade.Albright at bangnetworks.com  Fri Jun 22 13:49:33 2001
From: Wade.Albright at bangnetworks.com (Wade C. Albright)
Date: Fri, 22 Jun 2001 10:49:33 -0700
Subject: [rt-users] scrip events don't send mail
Message-ID: <CBA8BE1688BD7F4F8DE42751D9FEF34707021C@HERMES.bangnetworks.com>

Hi,

Hopefully this isn't covered elsewhere, or a known bug or something.
I've searched the archives of this list and didn't find anything. I'm
probably doing something silly...

Basically, I have a global scrip set up to email the owner on status or
transaction changes.

When I make such a change, the owner does not get notified.

Below is my log file. It says "no recipients found" which might suggest
there is no owner, but there is definitely an owner (i own the ticket in
question.)

Also, can someone tell me how to turn on and/or use more debugging info
in RT?

Other relevant info:
Redhat 7.1
qmail 1.03 (compiled from source)
rt-1-3-105
mysql-3.23.39 (compiled from source)
perl 5.6.0

from the log:--------->
now requiring RT::Condition::StatusChange
RT::Transaction=HASH(0x8d585d4): Checking condition OnResolve...
RT::Transaction=HASH(0x8d585d4): Doesn't match condition OnResolve...
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8d585d4): Checking condition OnTransaction...
RT::Transaction=HASH(0x8d585d4): Matches condition OnTransaction...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
RT::Action::Notify=HASH(0x8d7d124): No recipients found. Not sending.
RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8d585d4): Checking condition OnTransaction...
RT::Transaction=HASH(0x8d585d4): Matches condition OnTransaction...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
RT::Action::Notify=HASH(0x8dc9968): No recipients found. Not sending.
RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8d585d4): Checking condition OnStatus...
RT::Transaction=HASH(0x8d585d4): Matches condition OnStatus...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
RT::Action::Notify=HASH(0x8dd6260): No recipients found. Not sending.
RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
now requiring RT::Condition::StatusChange
RT::Transaction=HASH(0x8d585d4): Checking condition OnResolve...



thanks,
wade albright



From jesse at fsck.com  Fri Jun 22 13:54:37 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 22 Jun 2001 13:54:37 -0400
Subject: [rt-users] scrip events don't send mail
In-Reply-To: <CBA8BE1688BD7F4F8DE42751D9FEF34707021C@HERMES.bangnetworks.com>; from Wade.Albright@bangnetworks.com on Fri, Jun 22, 2001 at 10:49:33AM -0700
References: <CBA8BE1688BD7F4F8DE42751D9FEF34707021C@HERMES.bangnetworks.com>
Message-ID: <20010622135437.H4501@pallas.fsck.com>

That's about the most verbose debugging you'll get out of rt without going
into the code and uncommenting other debug lines.

You should be aware that RT won't mail a status update to the person 
performing the action.


On Fri, Jun 22, 2001 at 10:49:33AM -0700, Wade C. Albright wrote:
> Hi,
> 
> Hopefully this isn't covered elsewhere, or a known bug or something.
> I've searched the archives of this list and didn't find anything. I'm
> probably doing something silly...
> 
> Basically, I have a global scrip set up to email the owner on status or
> transaction changes.
> 
> When I make such a change, the owner does not get notified.
> 
> Below is my log file. It says "no recipients found" which might suggest
> there is no owner, but there is definitely an owner (i own the ticket in
> question.)
> 
> Also, can someone tell me how to turn on and/or use more debugging info
> in RT?
> 
> Other relevant info:
> Redhat 7.1
> qmail 1.03 (compiled from source)
> rt-1-3-105
> mysql-3.23.39 (compiled from source)
> perl 5.6.0
> 
> from the log:--------->
> now requiring RT::Condition::StatusChange
> RT::Transaction=HASH(0x8d585d4): Checking condition OnResolve...
> RT::Transaction=HASH(0x8d585d4): Doesn't match condition OnResolve...
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8d585d4): Checking condition OnTransaction...
> RT::Transaction=HASH(0x8d585d4): Matches condition OnTransaction...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
> RT::Action::Notify=HASH(0x8d7d124): No recipients found. Not sending.
> RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8d585d4): Checking condition OnTransaction...
> RT::Transaction=HASH(0x8d585d4): Matches condition OnTransaction...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
> RT::Action::Notify=HASH(0x8dc9968): No recipients found. Not sending.
> RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8d585d4): Checking condition OnStatus...
> RT::Transaction=HASH(0x8d585d4): Matches condition OnStatus...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8d585d4): Prepared NotifyOwner
> RT::Action::Notify=HASH(0x8dd6260): No recipients found. Not sending.
> RT::Transaction=HASH(0x8d585d4): Committed NotifyOwner
> now requiring RT::Condition::StatusChange
> RT::Transaction=HASH(0x8d585d4): Checking condition OnResolve...
> 
> 
> 
> thanks,
> wade albright
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From rmillisl at enel.ucalgary.ca  Fri Jun 22 18:12:19 2001
From: rmillisl at enel.ucalgary.ca (Randy Millis (List Acct.))
Date: Fri, 22 Jun 2001 16:12:19 -0600
Subject: [rt-users] Help with MySQL user for reporting?
Message-ID: <NCENLIKBOHLCIBECHBGMAEAECAAA.rmillisl@enel.ucalgary.ca>

Can someone help me (off list even) set up a user that I can run
rtreports.pl as to generate different reports?




From dwork at oip.net  Sat Jun 23 13:14:21 2001
From: dwork at oip.net (dwork at oip.net)
Date: Sat, 23 Jun 2001 10:14:21 -0700
Subject: [rt-users] Can't locate config.pm
Message-ID: <3B346BFD.12870.C753ED7@localhost>

After successful installation, I get an error when I try to run /rt/admin-
webrt.cgi.The log error shows:

Can't locate /usr/local/rt/etc/config.pm in @INC (@INC contains: 
/usr/libdata/pe
rl5/5.00503/i386-bsdos /usr/libdata/perl5/5.00503 /usr/libdata/perl5/site_perl/i
386-bsdos /usr/libdata/perl5/site_perl /usr/libdata/perl5/site_perl/i386-bsdos/i
nclude /usr/local/rt/lib) at /usr/local/rt/bin/rtmux.pl line 20.

config.pm *is* located in /usr/local/rt/etc. I've played with permissions, 
location of the config.pm file, additional paths in @INC, to no avail. We run 
BSDI 4.2, Apache, and mysql 3.23.29 if that helps.
David Work                           (541) 942-7088
Oregon Internet Properties,LLC   fax (541) 942-1892
PO Box 188, Cottage Grove OR 97424       
Lane and Douglas County Real Estate : http://www.oip.net



From michael at thies.org  Sat Jun 23 17:56:29 2001
From: michael at thies.org (Michael Thies)
Date: Sat, 23 Jun 2001 23:56:29 +0200
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <993230763.12998.93.camel@zero.kgon.com>; from rael@zero.kgon.com on Fri, Jun 22, 2001 at 10:25:58AM -0700
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com>
Message-ID: <20010623235629.D4691@cephyr.cid.net>

On Fri, Jun 22, 2001 at 10:25:58AM -0700, Karel P Kerezman wrote:
> > mod_perl is added.
> 
> For grins and chuckles, would you be willing to show us the relevant
> portion of your httpd.conf? Also, do you have mod_perl compiled "into"
> Apache or is it loaded as a DSO?

AddModule mod_perl.c

*lol*
don't think, I have to explain more?

although I determined, that it is an apache/1.3.3 .-( *ouch*
I will install a more recent version on that server.

> (I was having very similar problems
> until I did the merged-build Apache/mod_perl.)

maybe this (our) apache is very very too old and mod_perl currently 
not really buildt. 

If I still will have trouble with using rt (on that machine), I will ask
again.

Many thanks for opening my eyes.
-- 
\o/
Michael Thies



From jesse at fsck.com  Sun Jun 24 01:30:31 2001
From: jesse at fsck.com (Jesse)
Date: Sun, 24 Jun 2001 01:30:31 -0400
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <3B346BFD.12870.C753ED7@localhost>; from dwork@oip.net on Sat, Jun 23, 2001 at 10:14:21AM -0700
References: <3B346BFD.12870.C753ED7@localhost>
Message-ID: <20010624013031.U4501@pallas.fsck.com>

My quick guess is that you don't have the setuid bit set on admin-webrt.cgi


On Sat, Jun 23, 2001 at 10:14:21AM -0700, dwork at oip.net wrote:
> After successful installation, I get an error when I try to run /rt/admin-
> webrt.cgi.The log error shows:
> 
> Can't locate /usr/local/rt/etc/config.pm in @INC (@INC contains: 
> /usr/libdata/pe
> rl5/5.00503/i386-bsdos /usr/libdata/perl5/5.00503 /usr/libdata/perl5/site_perl/i
> 386-bsdos /usr/libdata/perl5/site_perl /usr/libdata/perl5/site_perl/i386-bsdos/i
> nclude /usr/local/rt/lib) at /usr/local/rt/bin/rtmux.pl line 20.
> 
> config.pm *is* located in /usr/local/rt/etc. I've played with permissions, 
> location of the config.pm file, additional paths in @INC, to no avail. We run 
> BSDI 4.2, Apache, and mysql 3.23.29 if that helps.
> David Work                           (541) 942-7088
> Oregon Internet Properties,LLC   fax (541) 942-1892
> PO Box 188, Cottage Grove OR 97424       
> Lane and Douglas County Real Estate : http://www.oip.net
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From dwork at oip.net  Sun Jun 24 01:58:08 2001
From: dwork at oip.net (dwork at oip.net)
Date: Sat, 23 Jun 2001 22:58:08 -0700
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <20010624013031.U4501@pallas.fsck.com>
References: <3B346BFD.12870.C753ED7@localhost>; from dwork@oip.net on Sat, Jun 23, 2001 at 10:14:21AM -0700
Message-ID: <3B351F00.5581.2905297@localhost>

Thanks for pointing me in the right direction, permissions get me every time 
... the group settings were wrong. Now I get a different error - "Undefined 
subroutine CGI::Vars". When I installed the program, it checked for CGI 2.71 
but couldn't find it. I'm running Perl 5.005.03 which supposed runs CGI 2.76 
(so webmin says), so I took the check for version off & it did find "CGI". Am I 
running an incorrect version? 

On 24 Jun 2001, at 1:30, Jesse wrote:

Date sent:      	Sun, 24 Jun 2001 01:30:31 -0400
From:           	Jesse <jesse at fsck.com>
To:             	dwork at oip.net
Copies to:      	rt-users at lists.fsck.com
Subject:        	Re: [rt-users] Can't locate config.pm

> My quick guess is that you don't have the setuid bit set on admin-webrt.cgi
> 
> 
> On Sat, Jun 23, 2001 at 10:14:21AM -0700, dwork at oip.net wrote:
> > After successful installation, I get an error when I try to run /rt/admin-
> > webrt.cgi.The log error shows:
> > 
> > Can't locate /usr/local/rt/etc/config.pm in @INC (@INC contains: 
> > /usr/libdata/pe
> > rl5/5.00503/i386-bsdos /usr/libdata/perl5/5.00503 /usr/libdata/perl5/site_perl/i
> > 386-bsdos /usr/libdata/perl5/site_perl /usr/libdata/perl5/site_perl/i386-bsdos/i
> > nclude /usr/local/rt/lib) at /usr/local/rt/bin/rtmux.pl line 20.
> > 
> > config.pm *is* located in /usr/local/rt/etc. I've played with permissions, 
> > location of the config.pm file, additional paths in @INC, to no avail. We run 
> > BSDI 4.2, Apache, and mysql 3.23.29 if that helps.
> > David Work                           (541) 942-7088
> > Oregon Internet Properties,LLC   fax (541) 942-1892
> > PO Box 188, Cottage Grove OR 97424       
> > Lane and Douglas County Real Estate : http://www.oip.net
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> "Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
> phasers on the Heffalump, Piglet, meet me in transporter room three"
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


David Work                           (541) 942-7088
Oregon Internet Properties,LLC   fax (541) 942-1892
PO Box 188, Cottage Grove OR 97424       
Lane and Douglas County Real Estate : http://www.oip.net



From dwork at oip.net  Sun Jun 24 02:18:58 2001
From: dwork at oip.net (dwork at oip.net)
Date: Sat, 23 Jun 2001 23:18:58 -0700
Subject: [rt-users] Can't locate config.pm
In-Reply-To: <3B351F00.5581.2905297@localhost>
References: <20010624013031.U4501@pallas.fsck.com>
Message-ID: <3B3523E2.23584.2A367EF@localhost>

Nevermind - I got beyond this finally. FYI, I installed CGI.pm 3.02 and 
received this error:

Function CGI::Object::Vars does not exist at /usr/local/rt/lib/rt/ui/web/support
.pm line 150

I backed up to CGI.pm 2.753 and the system initialized itself and finally 
displayed something! On to other errors ... Thanks.

On 23 Jun 2001, at 22:58, dwork at oip.net wrote:

From:           	dwork at oip.net
To:             	rt-users at lists.fsck.com
Date sent:      	Sat, 23 Jun 2001 22:58:08 -0700
Subject:        	Re: [rt-users] Can't locate config.pm
Priority:       	normal

> Thanks for pointing me in the right direction, permissions get me every time 
> ... the group settings were wrong. Now I get a different error - "Undefined 
> subroutine CGI::Vars". When I installed the program, it checked for CGI 2.71 
> but couldn't find it. I'm running Perl 5.005.03 which supposed runs CGI 2.76 
> (so webmin says), so I took the check for version off & it did find "CGI". Am I 
> running an incorrect version? 
> 
> On 24 Jun 2001, at 1:30, Jesse wrote:
> 
> Date sent:      	Sun, 24 Jun 2001 01:30:31 -0400
> From:           	Jesse <jesse at fsck.com>
> To:             	dwork at oip.net
> Copies to:      	rt-users at lists.fsck.com
> Subject:        	Re: [rt-users] Can't locate config.pm
> 
> > My quick guess is that you don't have the setuid bit set on admin-webrt.cgi
> > 
> > 
> > On Sat, Jun 23, 2001 at 10:14:21AM -0700, dwork at oip.net wrote:
> > > After successful installation, I get an error when I try to run /rt/admin-
> > > webrt.cgi.The log error shows:
> > > 
> > > Can't locate /usr/local/rt/etc/config.pm in @INC (@INC contains: 
> > > /usr/libdata/pe
> > > rl5/5.00503/i386-bsdos /usr/libdata/perl5/5.00503 /usr/libdata/perl5/site_perl/i
> > > 386-bsdos /usr/libdata/perl5/site_perl /usr/libdata/perl5/site_perl/i386-bsdos/i
> > > nclude /usr/local/rt/lib) at /usr/local/rt/bin/rtmux.pl line 20.
> > > 
> > > config.pm *is* located in /usr/local/rt/etc. I've played with permissions, 
> > > location of the config.pm file, additional paths in @INC, to no avail. We run 
> > > BSDI 4.2, Apache, and mysql 3.23.29 if that helps.
> > > David Work                           (541) 942-7088
> > > Oregon Internet Properties,LLC   fax (541) 942-1892
> > > PO Box 188, Cottage Grove OR 97424       
> > > Lane and Douglas County Real Estate : http://www.oip.net
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > "Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
> > phasers on the Heffalump, Piglet, meet me in transporter room three"
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 
> David Work                           (541) 942-7088
> Oregon Internet Properties,LLC   fax (541) 942-1892
> PO Box 188, Cottage Grove OR 97424       
> Lane and Douglas County Real Estate : http://www.oip.net
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


David Work                           (541) 942-7088
Oregon Internet Properties,LLC   fax (541) 942-1892
PO Box 188, Cottage Grove OR 97424       
Lane and Douglas County Real Estate : http://www.oip.net



From dwork at oip.net  Sun Jun 24 03:36:56 2001
From: dwork at oip.net (dwork at oip.net)
Date: Sun, 24 Jun 2001 00:36:56 -0700
Subject: [rt-users] Can't locate config.pm revisited
In-Reply-To: <3B3523E2.23584.2A367EF@localhost>
References: <3B351F00.5581.2905297@localhost>
Message-ID: <3B353628.18886.2EAC947@localhost>

Sorry to bug you about a problem that's not specifically rt's fault, but after 
installing an email alias "rt" in /etc/mail/aliases per instructions in the rt 
README, when I send email to the rt email alias I get this error: 

Can't locate /usr/local/rt/etc/config.pm in @INC (@INC contains:
/usr/libdata/perl5/5.00503/i386-bsdos /usr/libdata/perl5/5.00503
/usr/libdata/perl5/site_perl/i386-bsdos /usr/libdata/perl5/site_perl
/usr/libdata/perl5/site_perl/i386-bsdos/include /usr/local/rt/lib) at
/usr/local/rt/bin/rtmux.pl line 20. 554 5.3.0 "|/usr/local/rt/bin/rt-mailgate 
general
correspond"... unknown mailer error 13

I got the same error (can't locate  ...) from the admin-webrt.cgi until I 
changed ownership to nobody.nogroup, then the web interface worked fine.

This may be incorrect anyway, but can you tell me what the permissions 
or ownership need to be so sendmail can find config.pm *and* the web 
interface will still work?
David Work                           (541) 942-7088
Oregon Internet Properties,LLC   fax (541) 942-1892
PO Box 188, Cottage Grove OR 97424       
Lane and Douglas County Real Estate : http://www.oip.net



From jhoadley at sfgate.com  Sun Jun 24 14:25:30 2001
From: jhoadley at sfgate.com (Jim)
Date: Sun, 24 Jun 2001 11:25:30 -0700 (PDT)
Subject: [rt-users] rt not receiving incoming email
Message-ID: <Pine.LNX.4.33.0106241003540.28862-100000@dagda.sfgate.com>

I'm setting up rt for the first time and I can't get it to accept new
requests via email. When I send email to rt I don't get an auto-ticket
("Send an autoreply on request creation" is enabled for all my queues) and
the request never shows up in the web interface. I can generate and
manipulate requests with the web interface and when I do, I receive mail
from rt just fine.

rt version:
1.0.7

host description:
Linux crapsis 2.2.19-6.2.1enterprise #1 SMP Mon Apr 9 22:36:08 EDT 2001
i686 unknown

version of Perl:
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
  Platform:
    osname=linux, osvers=2.2.5-22smp, archname=i386-linux
    uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2
09:11:51 edt 1999 i686 unknown '
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef useperlio=undef d_sfio=undef
  Compiler:
    cc='cc', optimize='-O2 -m486 -fno-strength-reduce',
gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release)
    cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include'
    ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include'
    stdchar='char', d_stdstdio=undef, usevfork=false
    intsize=4, longsize=4, ptrsize=4, doublesize=8
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    alignbytes=4, usemymalloc=n, prototype=define

MTA:
Exim version 3.22 #1 built 08-Jun-2001 11:35:37
Copyright (c) University of Cambridge 2001

web server name and version:
[Sun Jun 24 04:02:02 2001] [notice] Apache/1.3.14 (Unix)  (Red-Hat/Linux)
PHP/4.0.4pl1 configured -- resuming normal operations
[Sun Jun 24 04:02:02 2001] [info] Server built: Oct 19 2000 13:00:25

patches or contrib installed:
none

nature of problem:
I described briefly it above, and here's some additional info:

1. All mail in our domain goes to a central mail server. On this central
mail server there are these rt-related aliases:
rt: rt at crapsis

2. On host crapsis, here are rt-related aliases:
rt:             "|/usr/local/rt/bin/rt-mailgate general correspond"

3. I can see all the email requests I send sitting in
/var/spool/exim/input on crapsis.

4. Here is entry in config.pm:
    $mailprog = "/usr/lib/sendmail ";
    $mail_options = "-oi -t";

5. I'm not seeing any errors or returned mail.

6. BTW this document is no longer available:
ftp://ftp.fsck.com/pub/rt/contrib/exim.README

I sure am anxious to use this fine free product ;) Thanks for any help.

-- Jim





From hwagener at fcb-wilkens.com  Mon Jun 25 05:34:19 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Mon, 25 Jun 2001 11:34:19 +0200
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
References: <3B32FB69.62569D98@fcb-wilkens.com> <3B32FEEF.48DE30BA@orthogon.de> <3B3305CB.F2DBC395@fcb-wilkens.com> <20010622124901.G4501@pallas.fsck.com>
Message-ID: <3B37059B.FBCD4E4@fcb-wilkens.com>

Jesse wrote:
> 
> Have you granted 'Everyone' the right to create tickets in your queue?
> Is there anything in RT's error log?

I have cleared that up now. The next thing to do is build scrips so that
everyone does not get two mails for every action (one transaction and
anotherone), and then we will have RT2 ready for prime time. 

Thanks to all for their great help!

By the way: My machine was a freshly installed SuSE 7.2 box, where the
suid bit is turned off for sperl by default. This might make sense
security wise, but maybe it should be noted in the installation notes that
'clever' setups like this might cause trouble when installing RT2.

As I told Jesse in private communication already, I will try to write two
or three things for the FAQ which cover the problems I (and Gerd to some
extent) had while installing RT2.

By the way: How difficult will it be to upgrade from 1.3.99 to 2.0.0-RC1 ?

Regards,
	Harald
 
-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From michael at thies.org  Mon Jun 25 06:09:41 2001
From: michael at thies.org (Michael Thies)
Date: Mon, 25 Jun 2001 12:09:41 +0200
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010623235629.D4691@cephyr.cid.net>; from michael@thies.org on Sat, Jun 23, 2001 at 11:56:29PM +0200
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com> <20010623235629.D4691@cephyr.cid.net>
Message-ID: <20010625120941.A19549@cephyr.cid.net>

On Sat, Jun 23, 2001 at 11:56:29PM +0200, Michael Thies wrote:
> although I determined, that it is an apache/1.3.3 .-( *ouch*
> I will install a more recent version on that server.

installed a 1.3.20 with mod_perl
started this apache and got:

Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/lib/perl5/5.00502/i586-linux /usr/lib/perl5/5.00502 /usr/lib/perl5/site_perl/5.005/i586-linux /usr/lib/perl5/site_perl/5.005 . /usr/ /usr/lib/perl) at (eval 3) line 2.

currently found DBI.pm under /usr/lib/perl5/site_perl/5.005/ at
Apache/Session/Store/DBI.pm
i586-linux/Bundle/DBI.pm
i586-linux/DBI.pm

and the apache isn't started yet .-(

any hints again?
-- 
\o/
Michael Thies



From tasosc at otenet.gr  Mon Jun 25 06:26:21 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Mon, 25 Jun 2001 13:26:21 +0300
Subject: [rt-users] import 1.0 to 2.0
References: <3B320265.7010007@otenet.gr> <20010621123750.D17840@pallas.fsck.com> <3B32EED7.2080200@otenet.gr> <20010625002258.B5992@pallas.fsck.com>
Message-ID: <3B3711CD.6010909@otenet.gr>

nope.

Importing tickets...


         main::MigrateTickets() called at import-1.0-to-2.0 line 72
1.



Jesse wrote:

> does 2.0.0-RC1 and the current import script (noted in the readme)
> fix this?
> 
>         -j
> 
> 
> On Fri, Jun 22, 2001 at 10:08:07AM +0300, Tasos Chronis wrote:
> 
>>Yes and no.
>>
>>What I did was :
>>
>>(edit the makefile)
>>make dropdb (just to be sure)
>>make fixdeps
>>make install
>>cd <where rt2 is installed>
>>edit etc/config.pm
>>etc/import-1.0-to-2.0
>>
>>capone[root]:~rt2/etc#perl -w importtciketsonly
>>Importing tickets...
>>
>>1.args(id)=1, id=0 (the id is the return from SUPER::Create in Import)
>>
>>         main::MigrateTickets() called at importtciketsonly line 69
>>
>>No further errors.
>>
>>If I run it again
>>
>>
>>capone[root]:~rt2/etc#perl -w importtciketsonly
>>Importing tickets...
>>
>>1.args(id)=1, id=
>>RT::Ticket=HASH(0x752ea8)->Import couldn't set EffectiveId: No value 
>>sent to _Set!
>>
>>
>>         main::MigrateTickets() called at importtciketsonly line 69
>>
>>
>>mysql> select * from Tickets\G
>>
>>*************************** 1. row ***************************
>>              id: 1
>>     EffectiveId: NULL
>>           Queue: 2
>>            Type: ticket
>>  IssueStatement: NULL
>>      Resolution: NULL
>>           Owner: 5
>>         Subject: This is a test Incident
>>InitialPriority: 0
>>   FinalPriority: 0
>>        Priority: 0
>>          Status: resolved
>>      TimeWorked: 0
>>        TimeLeft: NULL
>>            Told: 1970-01-01 00:00:00
>>          Starts: NULL
>>         Started: NULL
>>             Due: 2001-02-19 23:00:00
>>        Resolved: NULL
>>   LastUpdatedBy: 1
>>     LastUpdated: 2001-03-19 09:37:52
>>         Creator: 1
>>         Created: 2001-02-13 09:28:40
>>        Disabled: 0
>>1 row in set (0.00 sec)
>>
>>There are about 120 tickets.
>>
>>
>>If I delete this record I get the first error.
>>
>>Thanks.
>>
>>Jesse wrote:
>>
>>
>>>That sounds like you tried to create some tickets in the RT2 database
>>>before trying the import.  You need a pristine RT2 database for the importer
>>>to work right.
>>>
>>>        -j
>>>
>>>
>>>On Thu, Jun 21, 2001 at 05:19:17PM +0300, Tasos Chronis wrote:
>>>
>>>
>>>>Hello all
>>>>
>>>>I am using version 1.07 and I am trying to import to 1.3.105
>>>>but I cannot import the tickets. What I get is this :
>>>>
>>>>RT::Ticket=HASH(0x751d7c)->Import couldn't set EffectiveId: No value
>>>>sent to _Set!
>>>>
>>>>
>>>>         main::MigrateTickets() called at importtciketsonly line 69
>>>>1.
>>>>
>>>>Perl version 5.6.1
>>>>Sun Solaris 8
>>>>latest DBIx
>>>>
>>>>Thankjs
>>>>Tasos
>>>>
>>>>
>>>>
>>>>_______________________________________________
>>>>rt-users mailing list
>>>>rt-users at lists.fsck.com
>>>>http://lists.fsck.com/mailman/listinfo/rt-users
>>>>
>>>>
>>>>
>>
>>
>>
> 






From michael at thies.org  Mon Jun 25 06:24:42 2001
From: michael at thies.org (Michael Thies)
Date: Mon, 25 Jun 2001 12:24:42 +0200
Subject: [rt-users] make install Probs (1.3.105) - other system
Message-ID: <20010625122442.B19549@cephyr.cid.net>

Hi again,

Additonaly I'm installing an webRT on another system, for other
purposes, there I have a very other problem .-( 


installed is an mysql Ver 11.15 Distrib 3.23.39, for pc-linux-gnu (i686)
But with an old mysqldb-structure (for the user, host, db grants), but that
shouldn't be the problem, I think.
compared to the other system here is an root-passwd for the mysql-installation
set.

make install and cut&pasting the output:
=============================================
Now creating a database for RT.
Enter the mysql password for root: 
Creating mysql database rt2.
cp etc/acl.mysql '/opt/rt2/etc/acl.mysql'
/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
                        s'!!DB_HOST!!'localhost'g;\
                        s'!!DB_RT_PASS!!'*******'g;\
                        s'!!DB_RT_HOST!!'localhost'g;\
                        s'!!DB_RT_USER!!'webrt'g;\
                        s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.mysql
bin/initacls.mysql '/usr' 'localhost' 'root' '' 'rt2' '/opt/rt2/etc/acl.mysql' 
Enter the mysql administrator's database password to create a new user for RT
Enter password: 
ERROR 1044 at line 4: Access denied for user: 'root at localhost' to database 'rt2'
=============================================

Now dumping the mysqldb, I can't find any entry about the database 'rt2' nor
the user 'webrt' .-(

And why does the make install want to connect to database 'rt2' ?

I was just mulling over that problem the whole weekend and didn't come to an
explanation .-(

what's going wrong on that systems?
Are the systems not willing to get installed webrt? 


Maybe anybody out there with similar problems and having them solved?


TiA
-- 
\o/
Michael Thies



From B.Toonk at zx.nl  Mon Jun 25 08:16:40 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Mon, 25 Jun 2001 14:16:40 +0200
Subject: [rt-users] Template tokens ?
Message-ID: <01062514164000.06156@bas>

Hi,

I have a script: OnResolve NotifyAllWatchers with template Resolved.
And a standard template:

----
Subject: Ticket Resolved

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
---

When i close a ticket and i fill in the answer of a question (task,problem)
And click on submit.  The requester and the Queue admin get email.  

Now i'am searching for a variable (or token)  that get's the message content,
(the answer of a question (task,problem)) and puts it in the template.
so that this content is beeing emailed to the requester and queue admin.

I have tried the following but none of these helped.
{$Transaction->Message()}
{$Transaction->Content()}
{$Ticket->Transactions()}

Who can help me ?

Greetings,
Bas Toonk
B.Toonk at zx.nl



From tasosc at otenet.gr  Mon Jun 25 09:02:18 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Mon, 25 Jun 2001 16:02:18 +0300
Subject: [rt-users] import 1.0 to 2.0
References: <3B320265.7010007@otenet.gr> <20010621123750.D17840@pallas.fsck.com> <3B32EED7.2080200@otenet.gr> <20010625002258.B5992@pallas.fsck.com> <3B3711CD.6010909@otenet.gr> <20010625084902.H5992@pallas.fsck.com>
Message-ID: <3B37365A.6090908@otenet.gr>

Christ. I do not know why I haven't look at the log files  before.
I will also check it out.

RT::User=HASH(0x74efa4)->HasQueueRight Couldn't find a queue id at 
/export/home/rt2/lib/RT/User.pm line 609
         RT::User::HasQueueRight('RT::User=HASH(0x74efa4)', 'TicketObj', 
'RT::Ticket=HASH(0x7ce63c)', 'Right', 'ShowTicket') called at 
/export/home/rt2/lib/RT/Ticket.pm line 2804
         RT::Ticket::HasRight('RT::Ticket=HASH(0x7ce63c)', 'Principal', 
'RT::User=HASH(0x74efa4)', 'Right', 'ShowTicket') called at 
/export/home/rt2/lib/RT/Ticket.pm line 2775
         RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0x7ce63c)', 
'ShowTicket') called at /export/home/rt2/lib/RT/Ticket.pm line 2725
         RT::Ticket::_Value('RT::Ticket=HASH(0x7ce63c)', 'EffectiveId') 
called at 
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm line 406
 
DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x7ce63c)') 
called at /export/home/rt2/lib/RT/Ticket.pm line 91
         RT::Ticket::Load('RT::Ticket=HASH(0x7ce63c)', 34) called at 
/export/home/rt2/lib/RT/Record.pm line 96
         RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 2, 
'Owner', 5, ...) called at /export/home/rt2/lib/RT/Ticket.pm line 449
         RT::Ticket::Import('RT::Ticket=HASH(0x7ce63c)', 'id', 1, 
'Queue', 'statel', 'Status', 'resolved', 'Requestor', ...) called at 
import-1.0-to-2.0 line 425
         main::MigrateTickets() called at import-1.0-to-2.0 line 69
1_HasRight called without an AppliesTo object



Jesse wrote:

> what's in your /tmp/rt.log files?
> 
> 
> On Mon, Jun 25, 2001 at 01:26:21PM +0300, Tasos Chronis wrote:
> 
>>nope.
>>
>>Importing tickets...
>>
>>
>>         main::MigrateTickets() called at import-1.0-to-2.0 line 72
>>1.
>>
>>
>>
>>Jesse wrote:
>>
>>
>>>does 2.0.0-RC1 and the current import script (noted in the readme)
>>>fix this?
>>>
>>>        -j
>>>
>>>
>>>On Fri, Jun 22, 2001 at 10:08:07AM +0300, Tasos Chronis wrote:
>>>
>>>
>>>>Yes and no.
>>>>
>>>>What I did was :
>>>>
>>>>(edit the makefile)
>>>>make dropdb (just to be sure)
>>>>make fixdeps
>>>>make install
>>>>cd <where rt2 is installed>
>>>>edit etc/config.pm
>>>>etc/import-1.0-to-2.0
>>>>
>>>>capone[root]:~rt2/etc#perl -w importtciketsonly
>>>>Importing tickets...
>>>>
>>>>1.args(id)=1, id=0 (the id is the return from SUPER::Create in Import)
>>>>
>>>>        main::MigrateTickets() called at importtciketsonly line 69
>>>>
>>>>No further errors.
>>>>
>>>>If I run it again
>>>>
>>>>
>>>>capone[root]:~rt2/etc#perl -w importtciketsonly
>>>>Importing tickets...
>>>>
>>>>1.args(id)=1, id=
>>>>RT::Ticket=HASH(0x752ea8)->Import couldn't set EffectiveId: No value 
>>>>sent to _Set!
>>>>
>>>>
>>>>        main::MigrateTickets() called at importtciketsonly line 69
>>>>
>>>>
>>>>mysql> select * from Tickets\G
>>>>
>>>>*************************** 1. row ***************************
>>>>             id: 1
>>>>    EffectiveId: NULL
>>>>          Queue: 2
>>>>           Type: ticket
>>>> IssueStatement: NULL
>>>>     Resolution: NULL
>>>>          Owner: 5
>>>>        Subject: This is a test Incident
>>>>InitialPriority: 0
>>>>  FinalPriority: 0
>>>>       Priority: 0
>>>>         Status: resolved
>>>>     TimeWorked: 0
>>>>       TimeLeft: NULL
>>>>           Told: 1970-01-01 00:00:00
>>>>         Starts: NULL
>>>>        Started: NULL
>>>>            Due: 2001-02-19 23:00:00
>>>>       Resolved: NULL
>>>>  LastUpdatedBy: 1
>>>>    LastUpdated: 2001-03-19 09:37:52
>>>>        Creator: 1
>>>>        Created: 2001-02-13 09:28:40
>>>>       Disabled: 0
>>>>1 row in set (0.00 sec)
>>>>
>>>>There are about 120 tickets.
>>>>
>>>>
>>>>If I delete this record I get the first error.
>>>>
>>>>Thanks.
>>>>
>>>>Jesse wrote:
>>>>
>>>>
>>>>
>>>>>That sounds like you tried to create some tickets in the RT2 database
>>>>>before trying the import.  You need a pristine RT2 database for the importer
>>>>>to work right.
>>>>>
>>>>>       -j
>>>>>
>>>>>
>>>>>On Thu, Jun 21, 2001 at 05:19:17PM +0300, Tasos Chronis wrote:
>>>>>
>>>>>
>>>>>
>>>>>>Hello all
>>>>>>
>>>>>>I am using version 1.07 and I am trying to import to 1.3.105
>>>>>>but I cannot import the tickets. What I get is this :
>>>>>>
>>>>>>RT::Ticket=HASH(0x751d7c)->Import couldn't set EffectiveId: No value
>>>>>>sent to _Set!
>>>>>>
>>>>>>
>>>>>>        main::MigrateTickets() called at importtciketsonly line 69
>>>>>>1.
>>>>>>
>>>>>>Perl version 5.6.1
>>>>>>Sun Solaris 8
>>>>>>latest DBIx
>>>>>>
>>>>>>Thankjs
>>>>>>Tasos
>>>>>>
>>>>>>
>>>>>>
>>>>>>_______________________________________________
>>>>>>rt-users mailing list
>>>>>>rt-users at lists.fsck.com
>>>>>>http://lists.fsck.com/mailman/listinfo/rt-users
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>
>>>>
>>
>>
>>
> 






From jesse at fsck.com  Mon Jun 25 09:06:01 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 25 Jun 2001 09:06:01 -0400
Subject: [rt-users] Problems with RT2 and mail gateway (continuation)
In-Reply-To: <3B37059B.FBCD4E4@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Mon, Jun 25, 2001 at 11:34:19AM +0200
References: <3B32FB69.62569D98@fcb-wilkens.com> <3B32FEEF.48DE30BA@orthogon.de> <3B3305CB.F2DBC395@fcb-wilkens.com> <20010622124901.G4501@pallas.fsck.com> <3B37059B.FBCD4E4@fcb-wilkens.com>
Message-ID: <20010625090601.J5992@pallas.fsck.com>



On Mon, Jun 25, 2001 at 11:34:19AM +0200, Harald Wagener wrote:
> By the way: How difficult will it be to upgrade from 1.3.99 to 2.0.0-RC1 ?

Not that bad, but you may as well wait for 2.0.0 later this week ;)
> 
> Regards,
> 	Harald
>  
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.



From jesse at fsck.com  Mon Jun 25 09:06:52 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 25 Jun 2001 09:06:52 -0400
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010625120941.A19549@cephyr.cid.net>; from michael@thies.org on Mon, Jun 25, 2001 at 12:09:41PM +0200
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com> <20010623235629.D4691@cephyr.cid.net> <20010625120941.A19549@cephyr.cid.net>
Message-ID: <20010625090652.K5992@pallas.fsck.com>

Apache::DBI isn't the same as DBI.  This is mentioned in the README.

perl -MCPAN -e'install Apache::DBI' will fix you right up.


On Mon, Jun 25, 2001 at 12:09:41PM +0200, Michael Thies wrote:
> On Sat, Jun 23, 2001 at 11:56:29PM +0200, Michael Thies wrote:
> > although I determined, that it is an apache/1.3.3 .-( *ouch*
> > I will install a more recent version on that server.
> 
> installed a 1.3.20 with mod_perl
> started this apache and got:
> 
> Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/lib/perl5/5.00502/i586-linux /usr/lib/perl5/5.00502 /usr/lib/perl5/site_perl/5.005/i586-linux /usr/lib/perl5/site_perl/5.005 . /usr/ /usr/lib/perl) at (eval 3) line 2.
> 
> currently found DBI.pm under /usr/lib/perl5/site_perl/5.005/ at
> Apache/Session/Store/DBI.pm
> i586-linux/Bundle/DBI.pm
> i586-linux/DBI.pm
> 
> and the apache isn't started yet .-(
> 
> any hints again?
> -- 
> \o/
> Michael Thies
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!



From jesse at fsck.com  Mon Jun 25 09:15:38 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 25 Jun 2001 09:15:38 -0400
Subject: [rt-users] Template tokens ?
In-Reply-To: <01062514164000.06156@bas>; from B.Toonk@zx.nl on Mon, Jun 25, 2001 at 02:16:40PM +0200
References: <01062514164000.06156@bas>
Message-ID: <20010625091538.M5992@pallas.fsck.com>

The problem you're running into is that the Comments or Correspondence
transaction is actually seperate from the "Resolved" transaction. There
isn't an easy way to fix this yet.  


On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:
> Hi,
> 
> I have a script: OnResolve NotifyAllWatchers with template Resolved.
> And a standard template:
> 
> ----
> Subject: Ticket Resolved
> 
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> ---
> 
> When i close a ticket and i fill in the answer of a question (task,problem)
> And click on submit.  The requester and the Queue admin get email.  
> 
> Now i'am searching for a variable (or token)  that get's the message content,
> (the answer of a question (task,problem)) and puts it in the template.
> so that this content is beeing emailed to the requester and queue admin.
> 
> I have tried the following but none of these helped.
> {$Transaction->Message()}
> {$Transaction->Content()}
> {$Ticket->Transactions()}
> 
> Who can help me ?
> 
> Greetings,
> Bas Toonk
> B.Toonk at zx.nl
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

pretty soon we're going to HAVE to have hypertext mail!
				--Tim Berners Lee. (8 Jan 1993 on www-talk)



From rmhoster at rtsintl.com  Mon Jun 25 09:35:54 2001
From: rmhoster at rtsintl.com (Rolf Martin-Hoster)
Date: Mon, 25 Jun 2001 09:35:54 -0400
Subject: [rt-users] Qmail & RT
In-Reply-To: <20010622142122.F20050@cephyr.cid.net>
Message-ID: <5.0.2.1.2.20010625093508.022b8fe8@tornitron>

I am looking for help setting up QMail and RT.

-Rolf




From B.Toonk at zx.nl  Mon Jun 25 09:41:13 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Mon, 25 Jun 2001 15:41:13 +0200
Subject: [rt-users] Template tokens ?
In-Reply-To: <20010625091538.M5992@pallas.fsck.com>
References: <01062514164000.06156@bas> <20010625091538.M5992@pallas.fsck.com>
Message-ID: <01062515411301.06156@bas>

Hmm oke, is there a tempory work arround for it ?
And do you know how long it take's to get it fixxed ?
Mayby with a little help from you i can fix it ?

- Bas Toonk

On Monday 25 June 2001 15:15, Jesse wrote:
> The problem you're running into is that the Comments or Correspondence
> transaction is actually seperate from the "Resolved" transaction. There
> isn't an easy way to fix this yet.
>
> On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:
> > Hi,
> >
> > I have a script: OnResolve NotifyAllWatchers with template Resolved.
> > And a standard template:
> >
> > ----
> > Subject: Ticket Resolved
> >
> > According to our records, your request has been resolved. If you have any
> > further questions or concerns, please respond to this message.
> > ---
> >
> > When i close a ticket and i fill in the answer of a question
> > (task,problem) And click on submit.  The requester and the Queue admin
> > get email.
> >
> > Now i'am searching for a variable (or token)  that get's the message
> > content, (the answer of a question (task,problem)) and puts it in the
> > template. so that this content is beeing emailed to the requester and
> > queue admin.
> >
> > I have tried the following but none of these helped.
> > {$Transaction->Message()}
> > {$Transaction->Content()}
> > {$Ticket->Transactions()}
> >
> > Who can help me ?
> >
> > Greetings,
> > Bas Toonk
> > B.Toonk at zx.nl
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Mvg. Bas Toonk
Kennisnet Beheer



From jesse at fsck.com  Mon Jun 25 10:47:02 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 25 Jun 2001 10:47:02 -0400
Subject: [rt-users] Template tokens ?
In-Reply-To: <01062515411301.06156@bas>; from B.Toonk@zx.nl on Mon, Jun 25, 2001 at 03:41:13PM +0200
References: <01062514164000.06156@bas> <20010625091538.M5992@pallas.fsck.com> <01062515411301.06156@bas>
Message-ID: <20010625104702.O5992@pallas.fsck.com>

It's a major design change. It's not going to be fixed in the near future.
You might be able to construct a bit of code that will pull the last transaction with an attachment out of the DB.

        -j


On Mon, Jun 25, 2001 at 03:41:13PM +0200, Bas Toonk wrote:
> Hmm oke, is there a tempory work arround for it ?
> And do you know how long it take's to get it fixxed ?
> Mayby with a little help from you i can fix it ?
> 
> - Bas Toonk
> 
> On Monday 25 June 2001 15:15, Jesse wrote:
> > The problem you're running into is that the Comments or Correspondence
> > transaction is actually seperate from the "Resolved" transaction. There
> > isn't an easy way to fix this yet.
> >
> > On Mon, Jun 25, 2001 at 02:16:40PM +0200, Bas Toonk wrote:
> > > Hi,
> > >
> > > I have a script: OnResolve NotifyAllWatchers with template Resolved.
> > > And a standard template:
> > >
> > > ----
> > > Subject: Ticket Resolved
> > >
> > > According to our records, your request has been resolved. If you have any
> > > further questions or concerns, please respond to this message.
> > > ---
> > >
> > > When i close a ticket and i fill in the answer of a question
> > > (task,problem) And click on submit.  The requester and the Queue admin
> > > get email.
> > >
> > > Now i'am searching for a variable (or token)  that get's the message
> > > content, (the answer of a question (task,problem)) and puts it in the
> > > template. so that this content is beeing emailed to the requester and
> > > queue admin.
> > >
> > > I have tried the following but none of these helped.
> > > {$Transaction->Message()}
> > > {$Transaction->Content()}
> > > {$Ticket->Transactions()}
> > >
> > > Who can help me ?
> > >
> > > Greetings,
> > > Bas Toonk
> > > B.Toonk at zx.nl
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> -- 
> Mvg. Bas Toonk
> Kennisnet Beheer
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From KHamilton at Hunter.COM  Mon Jun 25 15:51:35 2001
From: KHamilton at Hunter.COM (Hamilton, Kent)
Date: Mon, 25 Jun 2001 14:51:35 -0500
Subject: [rt-users] RT2 Installation Problem
Message-ID: <508F01B47A2BD411844500A0C9C83B44012E75CE@mailbox.Hunter.COM>

I have RT2 installed, and imported my RT1 stuff but when I attempt to log in
to the web UI it always gives me a "Your username or password is incorrect".

<path-to-rt>/bin/rtadmin --listusers

Gives me a list of the users and it seems to be correct.

I started tracking this back and it appears to be in Apache::Session.

If I go rebuild that manually (I used make fixdeps originally) I get 
this on test 99mysql

t/99mysql........DBD::mysql::st execute failed: MySQL server has gone away
at blib/lib/Apache/Session/Lock/MySQL.pm line 70.
ok
t/99mysqllock....DBD::mysql::st execute failed: MySQL server has gone away
at blib/lib/Apache/Session/Lock/MySQL.pm line 70.

Am I on the right track and does anyone know what causes this?

Thanks

--
Kent Hamilton <KHamilton at Hunter.COM>



From rael at zero.kgon.com  Mon Jun 25 16:05:01 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 25 Jun 2001 13:05:01 -0700
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010623235629.D4691@cephyr.cid.net>
References: <20010622142122.F20050@cephyr.cid.net>
	<20010622124706.F4501@pallas.fsck.com>
	<20010622191810.A14217@cephyr.cid.net>
	<993230763.12998.93.camel@zero.kgon.com> 
	<20010623235629.D4691@cephyr.cid.net>
Message-ID: <993499501.17881.21.camel@zero.kgon.com>

On 23 Jun 2001 23:56:29 +0200, Michael Thies wrote:
> > For grins and chuckles, would you be willing to show us the relevant
> > portion of your httpd.conf? Also, do you have mod_perl compiled "into"
> > Apache or is it loaded as a DSO?
> 
> AddModule mod_perl.c
> 
> *lol*
> don't think, I have to explain more?

No, you don't. And this is why it's not working, you're loading mod_perl
as an Apache module. Believe me when I tell you that this won't fly.

> although I determined, that it is an apache/1.3.3 .-( *ouch*
> I will install a more recent version on that server.

What you want to do is to get the mod_perl and Apache sources, then
follow the instructions provided in the mod_perl source for building
mod_perl into Apache. Everything gets a whole lot better once you've
done so.
 
--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  All cassette, no tape.
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From srl at mail.boston.com  Mon Jun 25 16:11:08 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Mon, 25 Jun 2001 16:11:08 -0400
Subject: [rt-users] RT2 vs RT1
Message-ID: <20010625161107.I15234@mail.boston.com>

So, I notice that RT2 is about to be released in a "suitable for
production environments" version. I've just gone through setting
up a demo of RT1 for my users, and they liked it, but if RT2 is
going to be released soon, I may hold out. I need to deploy
some ticket-tracking tool within 2 weeks; sooner is better. 

How soon will version 2 be released, and is it stable enough 
that my (nontechnical) users will be able to use it without 
something going wrong? 

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From rael at zero.kgon.com  Mon Jun 25 16:26:49 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 25 Jun 2001 13:26:49 -0700
Subject: [rt-users] RT2 vs RT1
In-Reply-To: <20010625161107.I15234@mail.boston.com>
References: <20010625161107.I15234@mail.boston.com>
Message-ID: <993500809.17881.24.camel@zero.kgon.com>

On 25 Jun 2001 16:11:08 -0400, Shane Landrum wrote:
> So, I notice that RT2 is about to be released in a "suitable for
> production environments" version. I've just gone through setting
> up a demo of RT1 for my users, and they liked it, but if RT2 is
> going to be released soon, I may hold out. I need to deploy
> some ticket-tracking tool within 2 weeks; sooner is better. 

They'll like RT2 even more, and if a message earlier today on the list
is any indication Jesse will be "shipping" a final build some time this
week or so.
 
> How soon will version 2 be released, and is it stable enough 
> that my (nontechnical) users will be able to use it without 
> something going wrong? 

For the record, I'm using 1.3.99 (I'm waiting to upgrade until 2.0.0 is
final) with no functionality issues. We're a five-man technical
department with fairly uncomplicated needs, but we're happy nonetheless.

The system you put RT2 onto may have to be built a smidgen differently
from the RT1 rig, as mod_perl has been known to be a hurdle in RT2
deployment. I recommend a scan of this month's list archives before
jumping in.

(Oh, and for the idly curious, I'm writing up my Qmail And RT2
documentation right now, followed by some FAQ entries...)
 
--
---
  Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
 ---------------------------------------------------------------------------
  Conserves toilet paper by using both sides.
 ---------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon
---




From jesse at fsck.com  Mon Jun 25 16:33:19 2001
From: jesse at fsck.com (Jesse)
Date: Mon, 25 Jun 2001 16:33:19 -0400
Subject: [rt-users] RT2 vs RT1
In-Reply-To: <20010625161107.I15234@mail.boston.com>; from srl@mail.boston.com on Mon, Jun 25, 2001 at 04:11:08PM -0400
References: <20010625161107.I15234@mail.boston.com>
Message-ID: <20010625163319.D5992@pallas.fsck.com>

At this point, I'd deploy RT 2.0.0RC3 in production, rather than RT 1.0.7.

2.0.0 is scheduled for release on wednesday.


On Mon, Jun 25, 2001 at 04:11:08PM -0400, Shane Landrum wrote:
> So, I notice that RT2 is about to be released in a "suitable for
> production environments" version. I've just gone through setting
> up a demo of RT1 for my users, and they liked it, but if RT2 is
> going to be released soon, I may hold out. I need to deploy
> some ticket-tracking tool within 2 weeks; sooner is better. 
> 
> How soon will version 2 be released, and is it stable enough 
> that my (nontechnical) users will be able to use it without 
> something going wrong? 
> 
> srl
> -- 
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From KHamilton at Hunter.COM  Mon Jun 25 17:13:47 2001
From: KHamilton at Hunter.COM (Hamilton, Kent)
Date: Mon, 25 Jun 2001 16:13:47 -0500
Subject: [rt-users] RT2 Installation Problem
Message-ID: <508F01B47A2BD411844500A0C9C83B44012E75D1@mailbox.Hunter.COM>

I rebuilt mod_perl and now it appears to be working. 

Sorry for the bother.


> -----Original Message-----
> From: Hamilton, Kent [mailto:KHamilton at Hunter.COM]
> Sent: Monday, June 25, 2001 2:52 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] RT2 Installation Problem
> 
> 
> I have RT2 installed, and imported my RT1 stuff but when I 
> attempt to log in
> to the web UI it always gives me a "Your username or password 
> is incorrect".
> 
> <path-to-rt>/bin/rtadmin --listusers
> 
> Gives me a list of the users and it seems to be correct.
> 
> I started tracking this back and it appears to be in Apache::Session.
> 
> If I go rebuild that manually (I used make fixdeps originally) I get 
> this on test 99mysql
> 
> t/99mysql........DBD::mysql::st execute failed: MySQL server 
> has gone away
> at blib/lib/Apache/Session/Lock/MySQL.pm line 70.
> ok
> t/99mysqllock....DBD::mysql::st execute failed: MySQL server 
> has gone away
> at blib/lib/Apache/Session/Lock/MySQL.pm line 70.
> 
> Am I on the right track and does anyone know what causes this?
> 
> Thanks
> 
> --
> Kent Hamilton <KHamilton at Hunter.COM>
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



From jhoadley at sfgate.com  Mon Jun 25 21:07:14 2001
From: jhoadley at sfgate.com (Jim)
Date: Mon, 25 Jun 2001 18:07:14 -0700 (PDT)
Subject: [rt-users] rt not receiving incoming email
In-Reply-To: <Pine.LNX.4.33.0106241003540.28862-100000@dagda.sfgate.com>
Message-ID: <Pine.LNX.4.33.0106251806350.8835-100000@dagda.sfgate.com>

Fixed. It was the exim setup. Thanks!

-- Jim

On Sun, 24 Jun 2001, Jim wrote:

> I'm setting up rt for the first time and I can't get it to accept new
> requests via email. When I send email to rt I don't get an auto-ticket
> ("Send an autoreply on request creation" is enabled for all my queues) and
> the request never shows up in the web interface. I can generate and
> manipulate requests with the web interface and when I do, I receive mail
> from rt just fine.
>
> rt version:
> 1.0.7
>
> host description:
> Linux crapsis 2.2.19-6.2.1enterprise #1 SMP Mon Apr 9 22:36:08 EDT 2001
> i686 unknown
>
> version of Perl:
> Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
>   Platform:
>     osname=linux, osvers=2.2.5-22smp, archname=i386-linux
>     uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2
> 09:11:51 edt 1999 i686 unknown '
>     hint=recommended, useposix=true, d_sigaction=define
>     usethreads=undef useperlio=undef d_sfio=undef
>   Compiler:
>     cc='cc', optimize='-O2 -m486 -fno-strength-reduce',
> gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release)
>     cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include'
>     ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include'
>     stdchar='char', d_stdstdio=undef, usevfork=false
>     intsize=4, longsize=4, ptrsize=4, doublesize=8
>     d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>     alignbytes=4, usemymalloc=n, prototype=define
>
> MTA:
> Exim version 3.22 #1 built 08-Jun-2001 11:35:37
> Copyright (c) University of Cambridge 2001
>
> web server name and version:
> [Sun Jun 24 04:02:02 2001] [notice] Apache/1.3.14 (Unix)  (Red-Hat/Linux)
> PHP/4.0.4pl1 configured -- resuming normal operations
> [Sun Jun 24 04:02:02 2001] [info] Server built: Oct 19 2000 13:00:25
>
> patches or contrib installed:
> none
>
> nature of problem:
> I described briefly it above, and here's some additional info:
>
> 1. All mail in our domain goes to a central mail server. On this central
> mail server there are these rt-related aliases:
> rt: rt at crapsis
>
> 2. On host crapsis, here are rt-related aliases:
> rt:             "|/usr/local/rt/bin/rt-mailgate general correspond"
>
> 3. I can see all the email requests I send sitting in
> /var/spool/exim/input on crapsis.
>
> 4. Here is entry in config.pm:
>     $mailprog = "/usr/lib/sendmail ";
>     $mail_options = "-oi -t";
>
> 5. I'm not seeing any errors or returned mail.
>
> 6. BTW this document is no longer available:
> ftp://ftp.fsck.com/pub/rt/contrib/exim.README
>
> I sure am anxious to use this fine free product ;) Thanks for any help.
>
> -- Jim
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>




From schollum at equinux.de  Tue Jun 26 04:08:47 2001
From: schollum at equinux.de (Norbert Schollum)
Date: Tue, 26 Jun 2001 10:08:47 +0200
Subject: [rt-users] reply to a Ticket results not in comment
Message-ID: <3B38431C.5F039319@equinux.de>

Hi there,
in the manual it says, that replying to a 
message with the ticket-ID in the subject
the mail will be handled as a comment.

but with me it always becomes a Reply.
in the history it says "mail sent by..."

is this correct? 
where can i fix this - i want it to become
a comment so that only the usergroup can read
this messages.

Greetings from Munich, Bavaria, Germany
thanks a lot!
Norbert


--

Norbert Schollum
-----------------------------------------------
equinux Aktiengesellschaft
Informationstechnologien
Gabelsbergerstr. 30
80333 M?nchen - Germany
Tel. 089/520465-0
Fax. 089/520465-299
mailto:schollum at equinux.de
http://www.equinux.de



From damian at sentex.ca  Tue Jun 26 11:57:18 2001
From: damian at sentex.ca (Damian Gerow)
Date: Tue, 26 Jun 2001 11:57:18 -0400
Subject: [rt-users] Problems installing RT-2-0-0-RC3
Message-ID: <IDEEIMNKDLEOBLPDPOEHCEKBCCAA.damian@sentex.ca>

After a little bit of work getting the pgsql database working (and yes, it
is working properly) I'm now about ready to install.  But I've run in to a
bit of a snatch...

When doing a make install, there's a problem in the "acls" section.
Specifically, I get this error message:

	schema sucessfully inserted
	cp etc/acl.Pg '/opt/rt2/etc/acl.Pg'
	/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'Pg'g;\
	                        s'!!DB_HOST!!'localhost'g;\
	                        s'!!DB_RT_PASS!!'"holy mackerel"'g;\
	                        s'!!DB_RT_HOST!!'localhost'g;\
	                        s'!!DB_RT_USER!!'rt_user'g;\
	                        s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.Pg
	Substitution replacement not terminated at -e line 1.

I've just installed the CPAN modules, so I've got the latest modules, and
the perl version is 5.6.1.  I had run into this problem before, but can't
remember how I got around it.




From srl at mail.boston.com  Tue Jun 26 11:57:31 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 26 Jun 2001 11:57:31 -0400
Subject: [rt-users] Comment Address vs Correspondence Address
Message-ID: <20010626115731.B23842@mail.boston.com>

As I set up RT2, I'm puzzled by something. What's the
difference between a Correspondence Address and a Comment
Address? Is there any documentation I should be looking
at that's not in the docs/ directory?

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From ericg at cats.ucsc.edu  Tue Jun 26 14:03:14 2001
From: ericg at cats.ucsc.edu (Eric Goodman)
Date: Tue, 26 Jun 2001 11:03:14 -0700
Subject: [rt-users] reply to a Ticket results not in comment
In-Reply-To: <3B38431C.5F039319@equinux.de>
References: <3B38431C.5F039319@equinux.de>
Message-ID: <p05100314b75e7b0cb081@[128.114.2.246]>

At 10:08 AM +0200 6/26/2001, Norbert Schollum wrote:
>Hi there,
>in the manual it says, that replying to a
>message with the ticket-ID in the subject
>the mail will be handled as a comment.
>
>but with me it always becomes a Reply.
>in the history it says "mail sent by..."

It depends on the alias to which the message is sent. If the alias is 
of type "comment" then the email reply will be an RT comment. If the 
alias is of type "correspond" then the email reply will be an RT 
reply.

RT is set up so that the "public" address of a queue should be a 
"correspond" queue. Typically I think you maintain two separate 
aliases for each queue. Something like:

trouble          |"/<blah>/mailgate correspond queue"
trouble-internal |"/<blah>/mailgate comment queue"

Users would send trouble reports and followups to 
"trouble at yourhost.com". Replies from the support staff would by 
default go to "trouble at yourhost.com" as well, meaning it would be a 
reply. If a support tech wanted to send comments, they would go to 
"trouble-internal".

There are several differences in RT 1.x between comment and 
correspond queues other than who receives the mail that motivate 
using "correspond" quesus as the official address of a queue:

- correspond queues will create new tickets when receiving mail not 
associated with an open ticket, comment queues will not (I believe 
you just get an error).

- correspond queues will "open" a ticket for which it receives mail 
(e.g., if the ticket was marked "resolved" it will change the ticket 
status). Comment queues will add the comments to the ticket, but a 
resolved ticket stays closed.


Not having Jesse's experience with automated systems, I hacked RT to 
allow comment queues to create new tickets, and then published the 
"comment" queue address as the public address. This made sense to me 
because then most mail would remain "private" to the techs, and they 
could use email to comment on all the issues that arose. However, 
ticket opening is really important. Anytime you receive mail about a 
ticket from a user, you *always* want the ticket to open back up 
(even when it's a false alarm!) or else you can miss important 
messages like "I thought it was fixed but it really isn't".

It's okay for the techs to have an option one way or the other, but 
not for users.


--- Eric



From ericg at cats.ucsc.edu  Tue Jun 26 14:05:52 2001
From: ericg at cats.ucsc.edu (Eric Goodman)
Date: Tue, 26 Jun 2001 11:05:52 -0700
Subject: [rt-users] Comment Address vs Correspondence Address
In-Reply-To: <20010626115731.B23842@mail.boston.com>
References: <20010626115731.B23842@mail.boston.com>
Message-ID: <p05100315b75e7f09a06f@[128.114.2.246]>

>As I set up RT2, I'm puzzled by something. What's the
>difference between a Correspondence Address and a Comment
>Address? Is there any documentation I should be looking
>at that's not in the docs/ directory?

I haven't used RT2 yet, but my last message describes what I think 
the concept of correspondence vs comment is. I believe there is much 
more flexibility in RT2 to define exactly what each DOES do, but in 
general I believe correspondence is the "public" email address of a 
queue and comment is the "private" email address (for techs only) of 
a queue. This allows you to associate different actions to mail 
received from users than you would associate with internal 
communications.

--- Eric



From jay at mojomole.com  Tue Jun 26 14:44:07 2001
From: jay at mojomole.com (Jay Kramer)
Date: Tue, 26 Jun 2001 13:44:07 -0500
Subject: [rt-users] exim and request tracker 2...
Message-ID: <000501c0fe6f$fe981aa0$9b01a8c0@datatechnique.com>

    Okay, I have exim, and don't know what to do to get it to work right
with RT2...  I have setup the aliases, and it seems that rt never processes
the messages...  Anyone have any experience with Exim and RT2 to tell me
exactly what needs done?

Jay
(the web interface is working wonderfully!)




From evazquez at inflow.com  Tue Jun 26 16:24:14 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Tue, 26 Jun 2001 14:24:14 -0600 (MDT)
Subject: [rt-users] New import utility fails to import ticket data
Message-ID: <Pine.BSO.4.33.0106261420260.7867-100000@nb8427a.cor01.inflow.com>

On running the import-1.0-to-2.0 the following occurs:

User creation is good
Queue creation is good
Keyword from Area creation is good

but..

Importing tickets...

	main::MigrateTickets() called at import-1.0-to-2.0 line 72
1.root at slowlaris:/home/src/rt/tools
#

This is where it breaks.  Is there a new dependancy that I am unaware
of?

-- 
- Ed



From jesse at fsck.com  Tue Jun 26 16:36:10 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 26 Jun 2001 16:36:10 -0400
Subject: [rt-users] New import utility fails to import ticket data
In-Reply-To: <Pine.BSO.4.33.0106261420260.7867-100000@nb8427a.cor01.inflow.com>; from evazquez@inflow.com on Tue, Jun 26, 2001 at 02:24:14PM -0600
References: <Pine.BSO.4.33.0106261420260.7867-100000@nb8427a.cor01.inflow.com>
Message-ID: <20010626163610.E6253@pallas.fsck.com>

Nope. there's a known bug that I haven't been able to reproduce locally.
This bug is the reason that the importer has been decoupled from the 2.0.0
release. I'm hoping to get it figured out in the next few weeks.


        -j


On Tue, Jun 26, 2001 at 02:24:14PM -0600, Ed Vazquez, Jr. wrote:
> On running the import-1.0-to-2.0 the following occurs:
> 
> User creation is good
> Queue creation is good
> Keyword from Area creation is good
> 
> but..
> 
> Importing tickets...
> 
> 	main::MigrateTickets() called at import-1.0-to-2.0 line 72
> 1.root at slowlaris:/home/src/rt/tools
> #
> 
> This is where it breaks.  Is there a new dependancy that I am unaware
> of?
> 
> -- 
> - Ed
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Pelcgb-serrqbz abj!



From srl at mail.boston.com  Tue Jun 26 16:42:47 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 26 Jun 2001 16:42:47 -0400
Subject: [rt-users] minor display bugs in RT2
Message-ID: <20010626164247.H23842@mail.boston.com>

As I've installed and played with RT2, here are a few cosmetic bugs
I've found:

On my local URI /rt2/Admin/Users/Modify.html?id=4 the font shows up
as sans-serif, different from all the other pages in RT.

On the Queue Admin page, the button says "Create New A Queue," when
it should probably say "Create a New Queue". 

HTH,
srl

-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From srl at mail.boston.com  Tue Jun 26 16:51:44 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 26 Jun 2001 16:51:44 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
Message-ID: <20010626165143.I23842@mail.boston.com>

RC3 also seems to have a bug with editing of scrips on a queue.

When I added the first scrip to my queue, I saw a list of possible
templates to attach to that scrip. Since then, the selectbox
that gives me a choice of templates shows a bunch of records 
that are exactly the same. They all say "Global Template:" 
with no details. 

The display of templates attached to my scrip is also blank;
the whole scrip says "OnCreate AutoreplyToRequestors with template".
This can't be right.

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From jesse at fsck.com  Tue Jun 26 17:02:17 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 26 Jun 2001 17:02:17 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626165143.I23842@mail.boston.com>; from srl@mail.boston.com on Tue, Jun 26, 2001 at 04:51:44PM -0400
References: <20010626165143.I23842@mail.boston.com>
Message-ID: <20010626170217.F6253@pallas.fsck.com>

you haven't given the user who's trying to edit scrips 'ShowTemplate'.

Arguably, the select box should just be empty. ;)


On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> RC3 also seems to have a bug with editing of scrips on a queue.
> 
> When I added the first scrip to my queue, I saw a list of possible
> templates to attach to that scrip. Since then, the selectbox
> that gives me a choice of templates shows a bunch of records 
> that are exactly the same. They all say "Global Template:" 
> with no details. 
> 
> The display of templates attached to my scrip is also blank;
> the whole scrip says "OnCreate AutoreplyToRequestors with template".
> This can't be right.
> 
> srl
> -- 
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From srl at mail.boston.com  Tue Jun 26 17:21:22 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 26 Jun 2001 17:21:22 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626170217.F6253@pallas.fsck.com>; from jesse@fsck.com on Tue, Jun 26, 2001 at 05:02:17PM -0400
References: <20010626165143.I23842@mail.boston.com> <20010626170217.F6253@pallas.fsck.com>
Message-ID: <20010626172122.J23842@mail.boston.com>

Actually, I have. Even so, only the "root" user can see the names of the 
templates on that page. My user who has ShowTemplate and ModifyTemplate
permissions is having the problem. (That user also has ShowScrips and 
ModifyScrips).

srl

On Tue, Jun 26, 2001 at 05:02:17PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> you haven't given the user who's trying to edit scrips 'ShowTemplate'.
> 
> Arguably, the select box should just be empty. ;)
> 
> 
> On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> > RC3 also seems to have a bug with editing of scrips on a queue.
> > 
> > When I added the first scrip to my queue, I saw a list of possible
> > templates to attach to that scrip. Since then, the selectbox
> > that gives me a choice of templates shows a bunch of records 
> > that are exactly the same. They all say "Global Template:" 
> > with no details. 
> > 
> > The display of templates attached to my scrip is also blank;
> > the whole scrip says "OnCreate AutoreplyToRequestors with template".
> > This can't be right.

-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From jesse at fsck.com  Tue Jun 26 17:24:48 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 26 Jun 2001 17:24:48 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626172122.J23842@mail.boston.com>; from srl@mail.boston.com on Tue, Jun 26, 2001 at 05:21:22PM -0400
References: <20010626165143.I23842@mail.boston.com> <20010626170217.F6253@pallas.fsck.com> <20010626172122.J23842@mail.boston.com>
Message-ID: <20010626172448.G6253@pallas.fsck.com>

do they have that right for just the queue or globally?


On Tue, Jun 26, 2001 at 05:21:22PM -0400, Shane Landrum wrote:
> Actually, I have. Even so, only the "root" user can see the names of the 
> templates on that page. My user who has ShowTemplate and ModifyTemplate
> permissions is having the problem. (That user also has ShowScrips and 
> ModifyScrips).
> 
> srl
> 
> On Tue, Jun 26, 2001 at 05:02:17PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > you haven't given the user who's trying to edit scrips 'ShowTemplate'.
> > 
> > Arguably, the select box should just be empty. ;)
> > 
> > 
> > On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> > > RC3 also seems to have a bug with editing of scrips on a queue.
> > > 
> > > When I added the first scrip to my queue, I saw a list of possible
> > > templates to attach to that scrip. Since then, the selectbox
> > > that gives me a choice of templates shows a bunch of records 
> > > that are exactly the same. They all say "Global Template:" 
> > > with no details. 
> > > 
> > > The display of templates attached to my scrip is also blank;
> > > the whole scrip says "OnCreate AutoreplyToRequestors with template".
> > > This can't be right.
> 
> -- 
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From srl at mail.boston.com  Tue Jun 26 17:30:52 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 26 Jun 2001 17:30:52 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626172448.G6253@pallas.fsck.com>; from jesse@fsck.com on Tue, Jun 26, 2001 at 05:24:48PM -0400
References: <20010626165143.I23842@mail.boston.com> <20010626170217.F6253@pallas.fsck.com> <20010626172122.J23842@mail.boston.com> <20010626172448.G6253@pallas.fsck.com>
Message-ID: <20010626173052.K23842@mail.boston.com>

Just for the queue. As I understand the ACL system, this should work.
Am I missing something? 

srl

On Tue, Jun 26, 2001 at 05:24:48PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> do they have that right for just the queue or globally?
> 
> 
> On Tue, Jun 26, 2001 at 05:21:22PM -0400, Shane Landrum wrote:
> > Actually, I have. Even so, only the "root" user can see the names of the 
> > templates on that page. My user who has ShowTemplate and ModifyTemplate
> > permissions is having the problem. (That user also has ShowScrips and 
> > ModifyScrips).
> > 
> > srl
> > 
> > On Tue, Jun 26, 2001 at 05:02:17PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > > you haven't given the user who's trying to edit scrips 'ShowTemplate'.
> > > 
> > > Arguably, the select box should just be empty. ;)
> > > 
> > > 
> > > On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> > > > RC3 also seems to have a bug with editing of scrips on a queue.
> > > > 
> > > > When I added the first scrip to my queue, I saw a list of possible
> > > > templates to attach to that scrip. Since then, the selectbox
> > > > that gives me a choice of templates shows a bunch of records 
> > > > that are exactly the same. They all say "Global Template:" 
> > > > with no details. 
> > > > 
> > > > The display of templates attached to my scrip is also blank;
> > > > the whole scrip says "OnCreate AutoreplyToRequestors with template".
> > > > This can't be right.

-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From jesse at fsck.com  Tue Jun 26 17:56:28 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 26 Jun 2001 17:56:28 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626173052.K23842@mail.boston.com>; from srl@mail.boston.com on Tue, Jun 26, 2001 at 05:30:52PM -0400
References: <20010626165143.I23842@mail.boston.com> <20010626170217.F6253@pallas.fsck.com> <20010626172122.J23842@mail.boston.com> <20010626172448.G6253@pallas.fsck.com> <20010626173052.K23842@mail.boston.com>
Message-ID: <20010626175628.H6253@pallas.fsck.com>

Those Templates you're not seeing are system templates. you need the system-level ACL to see them.


On Tue, Jun 26, 2001 at 05:30:52PM -0400, Shane Landrum wrote:
> Just for the queue. As I understand the ACL system, this should work.
> Am I missing something? 
> 
> srl
> 
> On Tue, Jun 26, 2001 at 05:24:48PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > do they have that right for just the queue or globally?
> > 
> > 
> > On Tue, Jun 26, 2001 at 05:21:22PM -0400, Shane Landrum wrote:
> > > Actually, I have. Even so, only the "root" user can see the names of the 
> > > templates on that page. My user who has ShowTemplate and ModifyTemplate
> > > permissions is having the problem. (That user also has ShowScrips and 
> > > ModifyScrips).
> > > 
> > > srl
> > > 
> > > On Tue, Jun 26, 2001 at 05:02:17PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > > > you haven't given the user who's trying to edit scrips 'ShowTemplate'.
> > > > 
> > > > Arguably, the select box should just be empty. ;)
> > > > 
> > > > 
> > > > On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> > > > > RC3 also seems to have a bug with editing of scrips on a queue.
> > > > > 
> > > > > When I added the first scrip to my queue, I saw a list of possible
> > > > > templates to attach to that scrip. Since then, the selectbox
> > > > > that gives me a choice of templates shows a bunch of records 
> > > > > that are exactly the same. They all say "Global Template:" 
> > > > > with no details. 
> > > > > 
> > > > > The display of templates attached to my scrip is also blank;
> > > > > the whole scrip says "OnCreate AutoreplyToRequestors with template".
> > > > > This can't be right.
> 
> -- 
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"If IBM _wanted_ to make clones, we could make them cheaper and faster than
anyone else!"  - An IBM Rep. visiting Vassar College's Comp Sci Department.



From srl at mail.boston.com  Tue Jun 26 18:08:37 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Tue, 26 Jun 2001 18:08:37 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626175628.H6253@pallas.fsck.com>; from jesse@fsck.com on Tue, Jun 26, 2001 at 05:56:28PM -0400
References: <20010626165143.I23842@mail.boston.com> <20010626170217.F6253@pallas.fsck.com> <20010626172122.J23842@mail.boston.com> <20010626172448.G6253@pallas.fsck.com> <20010626173052.K23842@mail.boston.com> <20010626175628.H6253@pallas.fsck.com>
Message-ID: <20010626180837.L23842@mail.boston.com>

Ah, fixed. Thanks for the quick response. Is there an FAQ somewhere
to answer questions like this, so I don't have to look silly 
too much? :)

srl



On Tue, Jun 26, 2001 at 05:56:28PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> Those Templates you're not seeing are system templates. you need the system-level ACL to see them.
> 
> 
> On Tue, Jun 26, 2001 at 05:30:52PM -0400, Shane Landrum wrote:
> > Just for the queue. As I understand the ACL system, this should work.
> > Am I missing something? 
> > 
> > srl
> > 
> > On Tue, Jun 26, 2001 at 05:24:48PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > > do they have that right for just the queue or globally?
> > > 
> > > 
> > > On Tue, Jun 26, 2001 at 05:21:22PM -0400, Shane Landrum wrote:
> > > > Actually, I have. Even so, only the "root" user can see the names of the 
> > > > templates on that page. My user who has ShowTemplate and ModifyTemplate
> > > > permissions is having the problem. (That user also has ShowScrips and 
> > > > ModifyScrips).
> > > > 
> > > > srl
> > > > 
> > > > On Tue, Jun 26, 2001 at 05:02:17PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > > > > you haven't given the user who's trying to edit scrips 'ShowTemplate'.
> > > > > 
> > > > > Arguably, the select box should just be empty. ;)
> > > > > 
> > > > > 
> > > > > On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> > > > > > RC3 also seems to have a bug with editing of scrips on a queue.
> > > > > > 
> > > > > > When I added the first scrip to my queue, I saw a list of possible
> > > > > > templates to attach to that scrip. Since then, the selectbox
> > > > > > that gives me a choice of templates shows a bunch of records 
> > > > > > that are exactly the same. They all say "Global Template:" 
> > > > > > with no details. 
> > > > > > 
> > > > > > The display of templates attached to my scrip is also blank;
> > > > > > the whole scrip says "OnCreate AutoreplyToRequestors with template".
> > > > > > This can't be right.

-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From jesse at fsck.com  Tue Jun 26 18:12:28 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 26 Jun 2001 18:12:28 -0400
Subject: [rt-users] scrip editing slightly broken in RT2-RC3
In-Reply-To: <20010626180837.L23842@mail.boston.com>; from srl@mail.boston.com on Tue, Jun 26, 2001 at 06:08:37PM -040
References: <20010626165143.I23842@mail.boston.com> <20010626170217.F6253@pallas.fsck.com> <20010626172122.J23842@mail.boston.com> <20010626172448.G6253@pallas.fsck.com> <20010626173052.K23842@mail.boston.com> <20010626175628.H6253@pallas.fsck.com> <20010626180837.L23842@mail.boston.com>
Message-ID: <20010626181228.I6253@pallas.fsck.com>

http://www.helgrim.com/rtdocs/ is the beginnings of the documentation.

        -j


On Tue, Jun 26, 2001 at 06:08:37PM -0400, Shane Landrum wrote:
> Ah, fixed. Thanks for the quick response. Is there an FAQ somewhere
> to answer questions like this, so I don't have to look silly 
> too much? :)
> 
> srl
> 
> 
> 
> On Tue, Jun 26, 2001 at 05:56:28PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > Those Templates you're not seeing are system templates. you need the system-level ACL to see them.
> > 
> > 
> > On Tue, Jun 26, 2001 at 05:30:52PM -0400, Shane Landrum wrote:
> > > Just for the queue. As I understand the ACL system, this should work.
> > > Am I missing something? 
> > > 
> > > srl
> > > 
> > > On Tue, Jun 26, 2001 at 05:24:48PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > > > do they have that right for just the queue or globally?
> > > > 
> > > > 
> > > > On Tue, Jun 26, 2001 at 05:21:22PM -0400, Shane Landrum wrote:
> > > > > Actually, I have. Even so, only the "root" user can see the names of the 
> > > > > templates on that page. My user who has ShowTemplate and ModifyTemplate
> > > > > permissions is having the problem. (That user also has ShowScrips and 
> > > > > ModifyScrips).
> > > > > 
> > > > > srl
> > > > > 
> > > > > On Tue, Jun 26, 2001 at 05:02:17PM -0400, Jesse Vincent (jesse at fsck.com) wrote:
> > > > > > you haven't given the user who's trying to edit scrips 'ShowTemplate'.
> > > > > > 
> > > > > > Arguably, the select box should just be empty. ;)
> > > > > > 
> > > > > > 
> > > > > > On Tue, Jun 26, 2001 at 04:51:44PM -0400, Shane Landrum wrote:
> > > > > > > RC3 also seems to have a bug with editing of scrips on a queue.
> > > > > > > 
> > > > > > > When I added the first scrip to my queue, I saw a list of possible
> > > > > > > templates to attach to that scrip. Since then, the selectbox
> > > > > > > that gives me a choice of templates shows a bunch of records 
> > > > > > > that are exactly the same. They all say "Global Template:" 
> > > > > > > with no details. 
> > > > > > > 
> > > > > > > The display of templates attached to my scrip is also blank;
> > > > > > > the whole scrip says "OnCreate AutoreplyToRequestors with template".
> > > > > > > This can't be right.
> 
> -- 
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Computer games don't affect kids; I mean if Pac-Man affected us as  
kids, we'd all be running around in darkened rooms, munching magic  
pills and listening to repetitive electronic music.
%                 
IP networks were intended to survive nuclear attack, but 12 year old 
kids with PCs were not part of the threat model.   -- mycroft



From jay at mojomole.com  Tue Jun 26 18:28:14 2001
From: jay at mojomole.com (Jay Kramer)
Date: Tue, 26 Jun 2001 17:28:14 -0500
Subject: [rt-users] Group web UI..
Message-ID: <004401c0fe8f$50ebe830$9b01a8c0@datatechnique.com>

    Okay, on the group web UI in 2.0... there is no way to delete a group
that may become stale or something...

Jay
(just a nice to have thing?)




From jesse at fsck.com  Tue Jun 26 19:45:02 2001
From: jesse at fsck.com (Jesse)
Date: Tue, 26 Jun 2001 19:45:02 -0400
Subject: [rt-users] Group web UI..
In-Reply-To: <004401c0fe8f$50ebe830$9b01a8c0@datatechnique.com>; from jay@mojomole.com on Tue, Jun 26, 2001 at 05:28:14PM -0500
References: <004401c0fe8f$50ebe830$9b01a8c0@datatechnique.com>
Message-ID: <20010626194501.K6253@pallas.fsck.com>

Indeed. it's a bug. It'll get fixed in 2.0.something :)


On Tue, Jun 26, 2001 at 05:28:14PM -0500, Jay Kramer wrote:
>     Okay, on the group web UI in 2.0... there is no way to delete a group
> that may become stale or something...
> 
> Jay
> (just a nice to have thing?)
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I'm told we do share some common rituals. Our "flame war" is apparently 
held in person in their land and called "project meeting".
					-Alan Cox [on "Suits"]



From jesse at fsck.com  Wed Jun 27 00:30:03 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 27 Jun 2001 00:30:03 -0400
Subject: [rt-users] [rt-announce] RT 2.0.0
Message-ID: <20010627003003.M6253@pallas.fsck.com>

It gives me great pleasure to announce the release of RT 2.0.0.  
This marks a major milestone for RT.  2.0 is  complete rewrite and is
significantly more powerful, customizable and extensible than RT 1.0.x.[1]

It is my belief that RT 2.0 is the best freely available ticketing system
in existence. (As the author, I'm required to believe that.;)

Anyway, without further ado:

        ftp://ftp.fsck.com/pub/rt/release/rt-2-0-0.tar.gz

        Jesse Vincent

[1] If you're interested in having RT extended or customized, please contact 
    me at jesse at fsck.com.
    

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj

_______________________________________________
Rt-announce mailing list
Rt-announce at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce



From hwagener at fcb-wilkens.com  Wed Jun 27 05:51:15 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Wed, 27 Jun 2001 11:51:15 +0200
Subject: [rt-users] a question that will be voiced more often in the future..
Message-ID: <3B39AC93.9A0E0A6C@fcb-wilkens.com>

How do I upgrade from one of the 2.0-Betas to 2.0 proper?

Does editing the Makefile and 'make upgrade' suffice?
should I make a backup of my config.pm?
can I use the backup of my config.pm instead of editing the new one, i.e.
is the contents of config.pm subject to change in the 2.0.x series?

Regards,
	H.



-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From michael at thies.org  Wed Jun 27 05:55:42 2001
From: michael at thies.org (Michael Thies)
Date: Wed, 27 Jun 2001 11:55:42 +0200
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010625090652.K5992@pallas.fsck.com>; from jesse@fsck.com on Mon, Jun 25, 2001 at 09:06:52AM -0400
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com> <20010623235629.D4691@cephyr.cid.net> <20010625120941.A19549@cephyr.cid.net> <20010625090652.K5992@pallas.fsck.com>
Message-ID: <20010627115542.D27594@cephyr.cid.net>

On Mon, Jun 25, 2001 at 09:06:52AM -0400, Jesse wrote:
> Apache::DBI isn't the same as DBI.  This is mentioned in the README.

*ouch* Yeah, sorry.
I got it working  on monday .-)
Upgraded today on 2.0.0. 
Now having a problem with the logout. .-(

I installed rt2 not as DocumentRoot of a server and had put it to
/rt2 with an Alias-Directive, configured config.pm this way.

I login to rt2 (mozilla0.9.1 or netscape 4.77 on a debian-system)
using it, perform a logout and get connected to the rt2 as the same user
again (automagically).
The only way to connect as an other user is, to close my browser and starting
a new instance .-(

TiA
-- 
\o/
Michael Thies



From jesse at fsck.com  Wed Jun 27 08:49:45 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 27 Jun 2001 08:49:45 -0400
Subject: [rt-users] errors in using rt2 .-(
In-Reply-To: <20010627115542.D27594@cephyr.cid.net>; from michael@thies.org on Wed, Jun 27, 2001 at 11:55:42AM +0200
References: <20010622142122.F20050@cephyr.cid.net> <20010622124706.F4501@pallas.fsck.com> <20010622191810.A14217@cephyr.cid.net> <993230763.12998.93.camel@zero.kgon.com> <20010623235629.D4691@cephyr.cid.net> <20010625120941.A19549@cephyr.cid.net> <20010625090652.K5992@pallas.fsck.com> <20010627115542.D27594@cephyr.cid.net>
Message-ID: <20010627084945.O6253@pallas.fsck.com>

That _sounds_ like an issue with your WebRT/sessiondata directory not
being properly writable or possibly your CGI::Cookie being out of date.




On Wed, Jun 27, 2001 at 11:55:42AM +0200, Michael Thies wrote:
> On Mon, Jun 25, 2001 at 09:06:52AM -0400, Jesse wrote:
> > Apache::DBI isn't the same as DBI.  This is mentioned in the README.
> 
> *ouch* Yeah, sorry.
> I got it working  on monday .-)
> Upgraded today on 2.0.0. 
> Now having a problem with the logout. .-(
> 
> I installed rt2 not as DocumentRoot of a server and had put it to
> /rt2 with an Alias-Directive, configured config.pm this way.
> 
> I login to rt2 (mozilla0.9.1 or netscape 4.77 on a debian-system)
> using it, perform a logout and get connected to the rt2 as the same user
> again (automagically).
> The only way to connect as an other user is, to close my browser and starting
> a new instance .-(
> 
> TiA
> -- 
> \o/
> Michael Thies
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From jesse at fsck.com  Wed Jun 27 09:00:37 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 27 Jun 2001 09:00:37 -0400
Subject: [rt-users] a question that will be voiced more often in the future..
In-Reply-To: <3B39AC93.9A0E0A6C@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Wed, Jun 27, 2001 at 11:51:15AM +0200
References: <3B39AC93.9A0E0A6C@fcb-wilkens.com>
Message-ID: <20010627090037.S6253@pallas.fsck.com>

It depends on which beta, but you're really best off letting it generate you
a new config file and importing your site configuration into it. Things
have indeed changed between each of the betas and the release.  You should
always make a backup of your installation before attempting an upgrade.

        Hope this helps,
        jesse


On Wed, Jun 27, 2001 at 11:51:15AM +0200, Harald Wagener wrote:
> How do I upgrade from one of the 2.0-Betas to 2.0 proper?
> 
> Does editing the Makefile and 'make upgrade' suffice?
> should I make a backup of my config.pm?
> can I use the backup of my config.pm instead of editing the new one, i.e.
> is the contents of config.pm subject to change in the 2.0.x series?
> 
> Regards,
> 	H.
> 
> 
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
to the gills on mdma that you can't focus on any given line of text for more 
than 10 seconds continuously."
					-Nathan Mehl



From jesse at fsck.com  Wed Jun 27 09:48:05 2001
From: jesse at fsck.com (Jesse (E-mail))
Date: Wed, 27 Jun 2001 09:48:05 -0400
Subject: [rt-users] Re: Configuring RT2
In-Reply-To: <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global>; from gerd.mueller@100world.de on Wed, Jun 27, 2001 at 03:45:59PM +0200
References: <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global>
Message-ID: <20010627094805.V6253@pallas.fsck.com>

Don't grant the user rights. Grant 'everyone' the right to 'see queue' 
and 'create tickets' grant the user the right to 'see tickets' and 'see history'.

Then create users without "Can be granted rights"

they'll get shunted straight into /SelfService , the web ui for requestors.

        -j


On Wed, Jun 27, 2001 at 03:45:59PM +0200, Gerd M?ller wrote:
> :-). We want to give user only the right to open tickets, and to have a
> look at their tickets. So we wanted to hide all admin users from them. 
> Gerd
> 
> > -----Original Message-----
> > From: Jesse (E-mail) [mailto:jesse at fsck.com]
> > Sent: Mittwoch, 27. Juni 2001 15:43
> > To: Gerd M?ller
> > Subject: Re: Configuring RT2
> > 
> > 
> > I'm not sure what your exact question is, but yes, you can grant 
> > rights, either system rights or queue rights, to groups.
> > 
> > 
> > On Wed, Jun 27, 2001 at 03:41:50PM +0200, Gerd M?ller wrote:
> > > Hi Jesse,
> > > 
> > > we want some user not the all the other user, but we cant 
> > get it worked.
> > > Is it possible to define a group with this "rights"?
> > > 
> > > cu gerd
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > I have images of Marc in well worn combat fatigues, covered in mud, 
> > sweat and blood, knife in one hand and PSION int he other, being 
> > restrained by several other people, screaming "Let me at it! 
> > Just let me at it!"  Eichin standing calmly by with something 
> > automated, milspec, and likely recoilless.
> > 				-xiphmont on opensource peer review
> > 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From opiate at superhero.org  Wed Jun 27 10:21:37 2001
From: opiate at superhero.org (Shane Allen)
Date: Wed, 27 Jun 2001 09:21:37 -0500
Subject: [rt-users] RT2 works with 5.005_03, right?
In-Reply-To: <20010627094805.V6253@pallas.fsck.com>
References: <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global>
 <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global>
Message-ID: <4.3.2.7.2.20010627091550.02812f00@mail.superhero.org>

I'm preparing to upgrade my installation from rt-1.0.7 to 2.0.0, and as I'm running testdeps -fix mysql it did the following:

--
  CPAN.pm: Going to build G/GS/GSAR/MLDBM-2.00.tar.gz

Checking if your kit is complete...
Looks good
Writing Makefile for MLDBM
---- Dependencies detected during [G/GS/GSAR/MLDBM-2.00.tar.gz] -----
    Data::Dumper
Running make test
  Make had some problems, maybe interrupted? Won't test
Running make install
  Make had some problems, maybe interrupted? Won't install
Running make for G/GS/GSAR/perl-5.6.1.tar.gz
Fetching with Net::FTP:
  ftp://ftp-mirror.internap.com/pub/CPAN/authors/id/G/GS/GSAR/perl-5.6.1.tar.gz
^C
root at aster#
--

I'd rather not install 5.6.1 if I can avoid it. I tried manually running an interactive CPAN shell and installing Data::Dumper (the dependency above that caused the start of installing 5.6.1), and it tried to grab 5.6.1 again. Anyone have any ideas as to why this is occurring? I gather that Jesse got it working on a platform using 5.005_03 since the readme says it's compatible...

I'm running FreeBSD 4.3, Perl 5.005_03 installed out of the ports.

TIA

--
Shane Allen <opiate at superhero.org>




From jesse at fsck.com  Wed Jun 27 10:28:48 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 27 Jun 2001 10:28:48 -0400
Subject: [rt-users] RT2 works with 5.005_03, right?
In-Reply-To: <4.3.2.7.2.20010627091550.02812f00@mail.superhero.org>; from opiate@superhero.org on Wed, Jun 27, 2001 at 09:21:37AM -0500
References: <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global> <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global> <20010627094805.V6253@pallas.fsck.com> <4.3.2.7.2.20010627091550.02812f00@mail.superhero.org>
Message-ID: <20010627102848.A6253@pallas.fsck.com>

RT works wiht 5.005_03...BUT...cpan likes to try to force you to upgrade
to current. I'd recommend installing the required modules by hand.

        -j


On Wed, Jun 27, 2001 at 09:21:37AM -0500, Shane Allen wrote:
> I'm preparing to upgrade my installation from rt-1.0.7 to 2.0.0, and as I'm running testdeps -fix mysql it did the following:
> 
> --
>   CPAN.pm: Going to build G/GS/GSAR/MLDBM-2.00.tar.gz
> 
> Checking if your kit is complete...
> Looks good
> Writing Makefile for MLDBM
> ---- Dependencies detected during [G/GS/GSAR/MLDBM-2.00.tar.gz] -----
>     Data::Dumper
> Running make test
>   Make had some problems, maybe interrupted? Won't test
> Running make install
>   Make had some problems, maybe interrupted? Won't install
> Running make for G/GS/GSAR/perl-5.6.1.tar.gz
> Fetching with Net::FTP:
>   ftp://ftp-mirror.internap.com/pub/CPAN/authors/id/G/GS/GSAR/perl-5.6.1.tar.gz
> ^C
> root at aster#
> --
> 
> I'd rather not install 5.6.1 if I can avoid it. I tried manually running an interactive CPAN shell and installing Data::Dumper (the dependency above that caused the start of installing 5.6.1), and it tried to grab 5.6.1 again. Anyone have any ideas as to why this is occurring? I gather that Jesse got it working on a platform using 5.005_03 since the readme says it's compatible...
> 
> I'm running FreeBSD 4.3, Perl 5.005_03 installed out of the ports.
> 
> TIA
> 
> --
> Shane Allen <opiate at superhero.org>
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From andrew at rwts.com.au  Wed Jun 27 11:25:26 2001
From: andrew at rwts.com.au (Andrew Yager)
Date: Thu, 28 Jun 2001 01:25:26 +1000
Subject: [rt-users] Newbie... error using it...
Message-ID: <20010627152526.HACN22932.mss.rdc2.nsw.optushome.com.au@localhost>

I've been slowly stumbling my way through this... and finally i'm 
stuck...

what's going on & how do I fix it?

(we're running Cobalt linux...)

Andrew

 From: Mail Delivery Subsystem <MAILER-DAEMON at iris.whataboutmy.com>
Date: Thu Jun 28, 2001  01:10:27  AM Australia/Sydney
To: <andrew at rwts.com.au>
Subject: Returned mail: User unknown

The original message was received at Wed, 27 Jun 2001 08:10:25 -0700
from ha1.rdc2.nsw.optushome.com.au [203.164.2.50]

    ----- The following addresses had permanent fatal errors -----
|"/usr/adm/sm.bin/rt-mailgate general correspond"
     (expanded from: <rt at iris.whataboutmy.com>)

    ----- Transcript of session follows -----
Could not send mail :(

Tried to launch this command: /usr/sbin/sendmail -oi -t -ODeliveryMode=b 
-OErrorMode=m
550 |"/usr/adm/sm.bin/rt-mailgate general correspond"... User unknown
Reporting-MTA: dns; iris.whataboutmy.com
Received-From-MTA: DNS; ha1.rdc2.nsw.optushome.com.au
Arrival-Date: Wed, 27 Jun 2001 08:10:25 -0700

Final-Recipient: RFC822; <rt at iris.whataboutmy.com>
X-Actual-Recipient: RFC822; |/usr/adm/sm.bin/rt-mailgate general 
correspond at iris.whataboutmy.com
Action: failed
Status: 5.1.1
Last-Attempt-Date: Wed, 27 Jun 2001 08:10:27 -0700
 From: Andrew Yager <andrew at rwts.com.au>
Date: Thu Jun 28, 2001  01:10:19  AM Australia/Sydney
To: rt at iris.whataboutmy.com
Subject: testing... sendmail???



_________________
Andrew Yager
Real World Technology Solutions
Real People Real SolUtions?
ph: (02) 9945 2567 fax: (02) 9945 2566
mob: 0405 15 2568
http://www.rwts.com.au/
_________________
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From lox at eq-media.de  Wed Jun 27 17:25:46 2001
From: lox at eq-media.de (Christian Lox)
Date: Wed, 27 Jun 2001 23:25:46 +0200
Subject: [rt-users] trouble installing rt2
Message-ID: <3B3A4F5A.7C6C7AF2@eq-media.de>

Hi everyone!
Tried to install the new release and got trouble with it.
Some of the perl modules told errors when running 'make test' but a
'make installes' stop complaining testdeps.
I think thats the clue but how to correct it.
When running 'make install' I get something like this:

Can't locate IO/Wrap.pm in @INC....

And then compilation stops with error 2.

As I said. I tried to install the necessary modules but not sure
wether it wotked or not.
This is on a SuSE Linux 7.1 machine.

Christian

And yes, Jesse, it _is_ the greatest troublesystem available!
Would love to see it in PHP but...! No, it really is great as it is!
-- 
.:: eq media GmbH ::.
New Media - Networks - Hosting

Schlachthofstrasse 11
D - 42897 Remscheid



From jay at mojomole.com  Wed Jun 27 18:34:02 2001
From: jay at mojomole.com (Jay Kramer)
Date: Wed, 27 Jun 2001 17:34:02 -0500
Subject: [rt-users] Question...
Message-ID: <000501c0ff59$47c0e510$9b01a8c0@datatechnique.com>

Whats the Told column for?

Jay





From jesse at fsck.com  Wed Jun 27 18:44:03 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 27 Jun 2001 18:44:03 -0400
Subject: [rt-users] Question...
In-Reply-To: <000501c0ff59$47c0e510$9b01a8c0@datatechnique.com>; from jay@mojomole.com on Wed, Jun 27, 2001 at 05:34:02PM -0500
References: <000501c0ff59$47c0e510$9b01a8c0@datatechnique.com>
Message-ID: <20010627184403.F6253@pallas.fsck.com>

The last time RT sent out correspondence to the user. it may not make sense
if your scrips aren't set up properly.


On Wed, Jun 27, 2001 at 05:34:02PM -0500, Jay Kramer wrote:
> Whats the Told column for?
> 
> Jay
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From brett.dikeman at proactcorp.com  Wed Jun 27 19:27:21 2001
From: brett.dikeman at proactcorp.com (Dikeman, Brett)
Date: Wed, 27 Jun 2001 19:27:21 -0400
Subject: [rt-users] rt2.0.0 web ui paths to images+links wrong
Message-ID: <097EEC04396B9B40A5163DF607E9571001B8EF@nyexch>

Hi all,

I'm moving the RT database to a new box, and then importing that into an rt
install(previous install on the old box was 1.0 something.)

I had things working when I used the URL:
http://servername.company.com/

but I want it in /rt/, not the root dir of the server(this is how the
previous rt system was set up.)  I tried a bunch of different things and got
nasty MASON errors no matter what I tried.

So, I instead tried setting up a cname "rt.company.com" and changed the
httpd.conf lines to reflect this(namely, ServerName in the VirtualHost
statement.)

Now, I can go to rt.company.com, login, but the RT gif is broken along with
all the links, which are things like:
http://
for "Home"
http://Ticket/Display.html?id=1621
for a ticket in the highest-priority-tickets-i-own listing.

etc, which naturally isn't working so hot.

In config.pm:

$WebPath = "/";
$WebBaseURL = "http://rt.company.com";
$WebURL = $WebBaseURL . $WebPath . "/";

which seems right.  Rt however seems to be completely ignoring WebBaseURL.

Here's the VirtualHost statement:

<VirtualHost 192.168.100.87>
DocumentRoot /home/rt2/WebRT/html
ServerName rt.company.com
PerlModule Apache::DBI
PerlRequire /home/rt2/bin/webmux.pl
<Location / >
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>
</VirtualHost>

Can anyone offer any advice?  I'm about to try backing out everything and
removing /home/rt2, re-running make install, and then the import script,
etc...but I'd rather not, I'm in somewhat of a time crunch.

Thanks!

Brett



From brett.dikeman at proactcorp.com  Wed Jun 27 19:59:43 2001
From: brett.dikeman at proactcorp.com (Dikeman, Brett)
Date: Wed, 27 Jun 2001 19:59:43 -0400
Subject: [rt-users] reinstall fixed my images/links problem
Message-ID: <097EEC04396B9B40A5163DF607E9571001B8F0@nyexch>

hosed everything, re-ran make install, reran the import, customized
config.pm, etc.  Looks like I shouldn't have had a / in the first of the
three variables used to compose the URL?  That was the only difference I
could find

anyway, solved the problem myself, thanks anyway!  Set up the
NameVirtualHost directive and defined a virtualhost for the system's real
name(always forget that part) and everything is now humming along.  I'm
demoing the setup tomorrow and we'll probably switch over to the new system
in a day or two.

Brett
PS:the attachment handling(we're cursed with Exchange) and the opening
page(with the queue status board, top tickets, etc) looks terrific!  Our
tech guys are gonna go nuts over this :-)  I was especially wowwed that all
the old tickets that I imported had the attachments processed!  Yaaay!



From brett.dikeman at proactcorp.com  Wed Jun 27 20:25:53 2001
From: brett.dikeman at proactcorp.com (Dikeman, Brett)
Date: Wed, 27 Jun 2001 20:25:53 -0400
Subject: [rt-users] mail problems instead with postfix and 2.0.0(aka, what next)
Message-ID: <097EEC04396B9B40A5163DF607E9571001B8F2@nyexch>

Whenever I send mail to the ticketing system(2.0.0, Mandrake 7.2, Postfix
for an MTA) I get:

<itsupport at somehost.company.com>: Command died with status 2:
    "/home/rt2/bin/rt-mailgate --queue ITsupport --action correspond".
Command
    output: Can't locate config.pm in @INC (@INC contains: /home/rt2/etc
    /home/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
    /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
    /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
    /home/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
    aborted at /home/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
    in require at /home/rt2/bin/rt-mailgate line 18. BEGIN
failed--compilation
    aborted at /home/rt2/bin/rt-mailgate line 18.

I've tried everything I can think of.  I've tried:
-adding postfix to the "rt" group(config.pm is group-owned by "rt")
-running the above command as the postfix user(ie, su - postfix, then the
command above)

The command works when I run it(well, "works"= sits there, no errors), and
it's obvious config.pm is in the right place.  Has anyone successfully
installed 2.0.0 on a postfix system?

Much appreciated!

Brett



From jesse at fsck.com  Wed Jun 27 22:19:37 2001
From: jesse at fsck.com (Jesse)
Date: Wed, 27 Jun 2001 22:19:37 -0400
Subject: [rt-users] mail problems instead with postfix and 2.0.0(aka, what next)
In-Reply-To: <097EEC04396B9B40A5163DF607E9571001B8F2@nyexch>; from brett.dikeman@proactcorp.com on Wed, Jun 27, 2001 at 08:25:53PM -0400
References: <097EEC04396B9B40A5163DF607E9571001B8F2@nyexch>
Message-ID: <20010627221937.H6253@pallas.fsck.com>

I develop RT on postfix systems ;)  Are you sure your mail gateway hasn't lost
it's setgid bit?


On Wed, Jun 27, 2001 at 08:25:53PM -0400, Dikeman, Brett wrote:
> Whenever I send mail to the ticketing system(2.0.0, Mandrake 7.2, Postfix
> for an MTA) I get:
> 
> <itsupport at somehost.company.com>: Command died with status 2:
>     "/home/rt2/bin/rt-mailgate --queue ITsupport --action correspond".
> Command
>     output: Can't locate config.pm in @INC (@INC contains: /home/rt2/etc
>     /home/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
>     /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
>     /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
>     /home/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed--compilation
>     aborted at /home/rt2/lib/RT/Interface/Email.pm line 81. Compilation
> failed
>     in require at /home/rt2/bin/rt-mailgate line 18. BEGIN
> failed--compilation
>     aborted at /home/rt2/bin/rt-mailgate line 18.
> 
> I've tried everything I can think of.  I've tried:
> -adding postfix to the "rt" group(config.pm is group-owned by "rt")
> -running the above command as the postfix user(ie, su - postfix, then the
> command above)
> 
> The command works when I run it(well, "works"= sits there, no errors), and
> it's obvious config.pm is in the right place.  Has anyone successfully
> installed 2.0.0 on a postfix system?
> 
> Much appreciated!
> 
> Brett
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy



From phule at tele-net.net  Wed Jun 27 22:39:12 2001
From: phule at tele-net.net (Richard Bailey)
Date: Wed, 27 Jun 2001 19:39:12 -0700
Subject: [rt-users] problem with web based reply
Message-ID: <028e01c0ff7b$85154d80$67308ad0@telenet.net>

I have just installed rt ver 1.0.6 onto a debian system with sendmail ver
8.11.3.

the autoreply to a message to the mail gateway works fine.
when I try to send a reply via the web interface I get an internal server
error message.
checking the apache logs shows the following:

Could not send mail :(

Tried to launch this command:  /usr/lib/sendmail -oi -t
[date time] [error] [client xxx.xxx.xx.103] Premature end of script headers:
/usr/lib/cgi-bin/webrt.cgi



Anyone have any thoughts on this ????

I am using what I believe to be the latest version packaged for Debian...

Richard




From stephenfeather at techrequest.com  Wed Jun 27 19:34:43 2001
From: stephenfeather at techrequest.com (Stephen Feather)
Date: Wed, 27 Jun 2001 19:34:43 -0400
Subject: [rt-users] RT2 works with 5.005_03, right?
In-Reply-To: <20010627102848.A6253@pallas.fsck.com>
Message-ID: <001701c0ff61$bf2bc040$0a00000a@wolf>

I ran into this early this morning (about 1:30am).
CPAN installed the 5.6.1. (it was 5.6.0-10a)
Drove me nuts, all of a sudden, modules that I knew were installed, were
no longer seen by the testdeps script.  Beat on it for nearly 2 hours.
I'd install a module using cpan (which was now installing into 5.6.1)
and the 5.6.0 was being used to run testdeps.

Tis, ok, after some sleep, and typing perl -v <--- what a useful command
<sarcasm> a dozen times, it hit me what had happened.  RT2 looks
beautiful. Beginning next Monday, we will move it public for our
customers to utilize.

S Feather


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Jesse
Sent: Wednesday, June 27, 2001 10:29 AM
To: Shane Allen
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] RT2 works with 5.005_03, right?


RT works wiht 5.005_03...BUT...cpan likes to try to force you to upgrade
to current. I'd recommend installing the required modules by hand.

        -j


On Wed, Jun 27, 2001 at 09:21:37AM -0500, Shane Allen wrote:
> I'm preparing to upgrade my installation from rt-1.0.7 to 2.0.0, and 
> as I'm running testdeps -fix mysql it did the following:
> 
> --
>   CPAN.pm: Going to build G/GS/GSAR/MLDBM-2.00.tar.gz
> 
> Checking if your kit is complete...
> Looks good
> Writing Makefile for MLDBM
> ---- Dependencies detected during [G/GS/GSAR/MLDBM-2.00.tar.gz] -----
>     Data::Dumper
> Running make test
>   Make had some problems, maybe interrupted? Won't test Running make 
> install
>   Make had some problems, maybe interrupted? Won't install Running 
> make for G/GS/GSAR/perl-5.6.1.tar.gz Fetching with Net::FTP:
>
ftp://ftp-mirror.internap.com/pub/CPAN/authors/id/G/GS/GSAR/perl-5.6.1.t
ar.gz
> ^C
> root at aster#
> --
> 
> I'd rather not install 5.6.1 if I can avoid it. I tried manually 
> running an interactive CPAN shell and installing Data::Dumper (the 
> dependency above that caused the start of installing 5.6.1), and it 
> tried to grab 5.6.1 again. Anyone have any ideas as to why this is 
> occurring? I gather that Jesse got it working on a platform using 
> 5.005_03 since the readme says it's compatible...
> 
> I'm running FreeBSD 4.3, Perl 5.005_03 installed out of the ports.
> 
> TIA
> 
> --
> Shane Allen <opiate at superhero.org>
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com 
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov

_______________________________________________
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rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users




From eric.brueggmann at amd.com  Wed Jun 27 19:50:08 2001
From: eric.brueggmann at amd.com (Eric Brueggmann)
Date: Wed, 27 Jun 2001 16:50:08 -0700
Subject: [rt-users] perl modules..
Message-ID: <20010627165007.A21571@bogus.amd.com>

Hello,

	I was wondering if we could put all the necessary perl modules into
<ftp mirror>/pub/rt/contrib/(1.0|2.0)/perlmod ?  The reason for this is,
I'm having a hard time trying to get rt v2RC3 to recognize "MIME::Entity".

	I installed both "MIME-tools-5.411" and "MIME-tools-5.314" with no
luck.  Any help is appreciated.

							Eric B.


speedy% make testdeps
/usr/local/bin/perl5 ./tools/testdeps -warn mysql
Checking for DBI 1.16 ...found
Checking for DBIx::DataSource 0.02 ...found
Checking for DBIx::SearchBuilder 0.39 ...found
Checking for HTML::Entities...found
Checking for MLDBM...found
Checking for Net::Domain...found
Checking for Net::SMTP...found
Checking for Params::Validate 0.02 ...found
Checking for HTML::Mason 0.896 ...found
Checking for CGI::Cookie 1.06 ...found
Checking for Apache::Session 1.53 ...found
Checking for Date::Parse...found
Checking for Date::Format...found
Checking for MIME::Entity 5.108 ....MIME::Entity 5.108  not installed.
Checking for Mail::Mailer 1.20 ...found
Checking for Getopt::Long 2.24 ....Getopt::Long 2.24  not installed.
Checking for Tie::IxHash....Tie::IxHash not installed.
Checking for Text::Wrapper....Text::Wrapper not installed.
Checking for Text::Template....Text::Template not installed.
Checking for File::Spec 0.8 ...found
Checking for Errno...found
Checking for File::Temp....File::Temp not installed.
Checking for Log::Dispatch 1.6 ....Log::Dispatch 1.6  not installed.
Checking for DBD::mysql 2.0416 ....DBD::mysql 2.0416  not installed.






From stephenfeather at techrequest.com  Wed Jun 27 19:30:43 2001
From: stephenfeather at techrequest.com (Stephen Feather)
Date: Wed, 27 Jun 2001 19:30:43 -0400
Subject: [rt-users] trouble installing rt2
In-Reply-To: <3B3A4F5A.7C6C7AF2@eq-media.de>
Message-ID: <001601c0ff61$301a1460$0a00000a@wolf>

So install the required perl module.
A number of the larger "required" modules (HTML::Mason as an example),
listed in the install notes, may have dependancies of their own that
need to be fullfilled during their install process.

IE:
RT requires PackageA.
PackageA requires PAckageB and PackageC. For it to be installed.




-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Christian Lox
Sent: Wednesday, June 27, 2001 5:26 PM
To: rt-users at fsck.com
Subject: [rt-users] trouble installing rt2


Hi everyone!
Tried to install the new release and got trouble with it.
Some of the perl modules told errors when running 'make test' but a
'make installes' stop complaining testdeps. I think thats the clue but
how to correct it. When running 'make install' I get something like
this:

Can't locate IO/Wrap.pm in @INC....

And then compilation stops with error 2.

As I said. I tried to install the necessary modules but not sure wether
it wotked or not. This is on a SuSE Linux 7.1 machine.

Christian

And yes, Jesse, it _is_ the greatest troublesystem available! Would love
to see it in PHP but...! No, it really is great as it is!
-- 
.:: eq media GmbH ::.
New Media - Networks - Hosting

Schlachthofstrasse 11
D - 42897 Remscheid

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users




From lambertm at westman.wave.ca  Thu Jun 28 00:29:42 2001
From: lambertm at westman.wave.ca (Mark Lambert)
Date: Wed, 27 Jun 2001 23:29:42 -0500
Subject: [rt-users] Web UI not showing?!?
Message-ID: <000a01c0ff8a$f40ff4b0$0b9824d8@torn>

I am in the process of installing/testing RT2 and have an odd problem.  I have been scanning the mail-list archives and hopefully didn't simply miss the answer to this one.

I attempt to view *anything* (ie: /rt2/ or /rt2/SelfService/ etc.) with a web browser and never really get any content...just what I would call (possibly incorrectly) "tokens".  Here is what I see....
<& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> <& /Elements/MyTickets &> 
      <& /Elements/MyRequests &>  <& /Elements/Quicksearch &>  

Please don't reply to this email, but use lambertm at westmancom.com so that I am sure to receive a response.

Thank you in advance,
-------------- next part --------------
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From jesse at fsck.com  Thu Jun 28 00:43:22 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 00:43:22 -0400
Subject: [rt-users] Web UI not showing?!?
In-Reply-To: <000a01c0ff8a$f40ff4b0$0b9824d8@torn>; from lambertm@westman.wave.ca on Wed, Jun 27, 2001 at 11:29:42PM -0500
References: <000a01c0ff8a$f40ff4b0$0b9824d8@torn>
Message-ID: <20010628004322.N6253@pallas.fsck.com>

It sounds like you haven't configured your apache to pass
RT's web interface through HTML::Mason per the README.


On Wed, Jun 27, 2001 at 11:29:42PM -0500, Mark Lambert wrote:
> I am in the process of installing/testing RT2 and have an odd problem.  I have been scanning the mail-list archives and hopefully didn't simply miss the answer to this one.
> 
> I attempt to view *anything* (ie: /rt2/ or /rt2/SelfService/ etc.) with a web browser and never really get any content...just what I would call (possibly incorrectly) "tokens".  Here is what I see....
> <& /Elements/Header, Title=>"Start page" &> <& /Elements/Tabs &> <& /Elements/MyTickets &> 
>       <& /Elements/MyRequests &>  <& /Elements/Quicksearch &>  
> 
> Please don't reply to this email, but use lambertm at westmancom.com so that I am sure to receive a response.
> 
> Thank you in advance,

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 



From jesse at fsck.com  Thu Jun 28 01:21:19 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 01:21:19 -0400
Subject: [rt-users] perl modules..
In-Reply-To: <20010627165007.A21571@bogus.amd.com>; from eric.brueggmann@amd.com on Wed, Jun 27, 2001 at 04:50:08PM -0700
References: <20010627165007.A21571@bogus.amd.com>
Message-ID: <20010628012119.P6253@pallas.fsck.com>

I'm somewhat leery of doing this, as such archives tend to stagnate.
The testdeps and fixdeps makefile targets were designed to address
just such situations.  If they're not doing the right thing, then we
need to fix them ;) Does 'make fixdeps' error out?

        -j
On Wed, Jun 27, 2001 at 04:50:08PM -0700, Eric Brueggmann wrote:
> Hello,
> 
> 	I was wondering if we could put all the necessary perl modules into
> <ftp mirror>/pub/rt/contrib/(1.0|2.0)/perlmod ?  The reason for this is,
> I'm having a hard time trying to get rt v2RC3 to recognize "MIME::Entity".
> 
> 	I installed both "MIME-tools-5.411" and "MIME-tools-5.314" with no
> luck.  Any help is appreciated.
> 
> 							Eric B.
> 
> 
> speedy% make testdeps
> /usr/local/bin/perl5 ./tools/testdeps -warn mysql
> Checking for DBI 1.16 ...found
> Checking for DBIx::DataSource 0.02 ...found
> Checking for DBIx::SearchBuilder 0.39 ...found
> Checking for HTML::Entities...found
> Checking for MLDBM...found
> Checking for Net::Domain...found
> Checking for Net::SMTP...found
> Checking for Params::Validate 0.02 ...found
> Checking for HTML::Mason 0.896 ...found
> Checking for CGI::Cookie 1.06 ...found
> Checking for Apache::Session 1.53 ...found
> Checking for Date::Parse...found
> Checking for Date::Format...found
> Checking for MIME::Entity 5.108 ....MIME::Entity 5.108  not installed.
> Checking for Mail::Mailer 1.20 ...found
> Checking for Getopt::Long 2.24 ....Getopt::Long 2.24  not installed.
> Checking for Tie::IxHash....Tie::IxHash not installed.
> Checking for Text::Wrapper....Text::Wrapper not installed.
> Checking for Text::Template....Text::Template not installed.
> Checking for File::Spec 0.8 ...found
> Checking for Errno...found
> Checking for File::Temp....File::Temp not installed.
> Checking for Log::Dispatch 1.6 ....Log::Dispatch 1.6  not installed.
> Checking for DBD::mysql 2.0416 ....DBD::mysql 2.0416  not installed.
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.



From duncan at mcs.vuw.ac.nz  Thu Jun 28 02:32:21 2001
From: duncan at mcs.vuw.ac.nz (Duncan McEwan)
Date: Thu, 28 Jun 2001 18:32:21 +1200
Subject: [rt-users] perl modules.. 
In-Reply-To: "Jesse's" message of "Thu, 28 Jun 2001 01:21:19 -0400."
             <20010628012119.P6253@pallas.fsck.com> 
Message-ID: <200106280632.f5S6WUG12633@shed11.mcs.vuw.ac.nz>

On Thu, 28 Jun 2001 01:21:19 -0400, Jesse <jesse at fsck.com> wrote: 
>
> On Wed, Jun 27, 2001 at 04:50:08PM -0700, Eric Brueggmann wrote:
> > 
> > I was wondering if we could put all the necessary perl modules into
> > <ftp mirror>/pub/rt/contrib/(1.0|2.0)/perlmod ?
>
> I'm somewhat leery of doing this, as such archives tend to stagnate.

I can understand this POV, but on the other hand, such an archive could be
viewed as "the set of perl modules that RT is known to work with".  And if a
newer module appears that RT hasn't yet been tested with yet, then people know
they can still get the "guaranteed working" version from the RT site.

Duncan



From B.Toonk at zx.nl  Thu Jun 28 03:51:51 2001
From: B.Toonk at zx.nl (Bas Toonk)
Date: Thu, 28 Jun 2001 09:51:51 +0200
Subject: [rt-users] Queue admin not getting mail.
Message-ID: <01062809515100.00242@bas>

Hi,

I've made myself queue admin of a queue. and i have some scripts:
OnCorrespond NotifyAdminCcsAsComment with template Corres for m4u
OnCorrespond NotifyRequestorsAndCcsAsComment with template Corres for m4u

When a requester sends email to the system it works fine.
And if somebody (not me) reply the requester then the requester get's the 
reply. and the queue admin get's email (me).  So that works fine to.

But when i reply a requester, the requester get's the reply.
But since i am the queue admin.  I want to gat email to. but that's not what 
happends.

So only if the queue admin him self reply's a requester the script: 
OnCorrespond NotifyRequestorsAndCcsAsComment with template Corres for m4u

Doesn't work.

Why ???

-- 
Mvg. Bas Toonk
Kennisnet Beheer



From hwagener at fcb-wilkens.com  Thu Jun 28 04:30:24 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Thu, 28 Jun 2001 10:30:24 +0200
Subject: [rt-users] Re: Configuring RT2
References: <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global> <20010627094805.V6253@pallas.fsck.com>
Message-ID: <3B3AEB20.F2830F62@fcb-wilkens.com>

"Jesse (E-mail)" wrote:
> 
> Don't grant the user rights. Grant 'everyone' the right to 'see queue'
> and 'create tickets' grant the user the right to 'see tickets' and 'see history'.

Problem is, in 2.0.0, 'See Tickets' and 'See History' are not an option...
I found 'ShowTickets',but don't know if it is the same as 'See Tickets':
Or are these options fo users 'without rights' ?

-H.


> Then create users without "Can be granted rights"
> 
> they'll get shunted straight into /SelfService , the web ui for requestors.
> 
 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From hwagener at fcb-wilkens.com  Thu Jun 28 05:14:12 2001
From: hwagener at fcb-wilkens.com (Harald Wagener)
Date: Thu, 28 Jun 2001 11:14:12 +0200
Subject: [rt-users] Two other stupid questions
Message-ID: <3B3AF564.7CB4131F@fcb-wilkens.com>

It seems one cannot delete users or groups using the web interface. Is it
possible using the cli (or messing with the (mysql) database? What ist the
Right Way(TM)?

Regards,
	Harald
-- 
Harald Wagener      |                                Systemadministrator 
FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
An der Alster 42    |                              Fax.:+49-40-2881-1263 
20099 Hamburg       |                         http://www.fcb-wilkens.com



From EMandel at worldnow.com  Thu Jun 28 07:29:06 2001
From: EMandel at worldnow.com (Eric Mandel)
Date: Thu, 28 Jun 2001 07:29:06 -0400
Subject: [rt-users] Queue admin not getting mail.
Message-ID: <AC74BE89A225D511817100B0D03D561C086208@NYEXCHG01>

RT2 has some intelligence built in. E-mails do not get sent out to the
people taking the actions. When you reply to the ticket, RT2 will not send
you the reply since you are the one performing the action. It will only fire
for all other users affected by that scrip.

Hope that makes sense.

-----Original Message-----
From: Bas Toonk [mailto:B.Toonk at zx.nl] 
Sent: Thursday, June 28, 2001 3:52 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Queue admin not getting mail.


Hi,

I've made myself queue admin of a queue. and i have some scripts:
OnCorrespond NotifyAdminCcsAsComment with template Corres for m4u
OnCorrespond NotifyRequestorsAndCcsAsComment with template Corres for m4u

When a requester sends email to the system it works fine.
And if somebody (not me) reply the requester then the requester get's the 
reply. and the queue admin get's email (me).  So that works fine to.

But when i reply a requester, the requester get's the reply. But since i am
the queue admin.  I want to gat email to. but that's not what 
happends.

So only if the queue admin him self reply's a requester the script: 
OnCorrespond NotifyRequestorsAndCcsAsComment with template Corres for m4u

Doesn't work.

Why ???

-- 
Mvg. Bas Toonk
Kennisnet Beheer

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users



From tasosc at otenet.gr  Thu Jun 28 08:54:03 2001
From: tasosc at otenet.gr (Tasos Chronis)
Date: Thu, 28 Jun 2001 15:54:03 +0300
Subject: [rt-users] import 1.0 to 2.0
References: <3B320265.7010007@otenet.gr> <20010621123750.D17840@pallas.fsck.com> <3B32EED7.2080200@otenet.gr> <20010625002258.B5992@pallas.fsck.com> <3B3711CD.6010909@otenet.gr> <20010625084902.H5992@pallas.fsck.com> <3B37365A.6090908@otenet.gr> <20010625090459.I5992@pallas.fsck.com>
Message-ID: <3B3B28EB.2000007@otenet.gr>

Hi again

I cant find a solution. Right now I am struggling with rt-2.0.0.
What I've tried :
On a Solaris8 box with perl 5.6.1 and the latest modules trying to import
real data.
On a linux box with the data from the Sun box and a test data with on 
ticket.
I tried as root and as a user.
I tried with the two DBD::mysql one from DBD-mysql and other Mysql-Msql.
If you have a clue or an idea where the problem might be I can

Here is the output together with some extra warnings I put in the code:



Importing tickets...

1.
  RT:1

statel
id =>1
Queue =>statel
Status =>open
Requestor =>root@
Owner =>4
Subject =>test
Priority =>1
FinalPriority =>1
InitialPriority =>1
Due =>2001-07-04 21:00:00
Told =>1970-01-01 00:00:00
Created =>2001-06-28 10:07:25
Updated =>2001-06-28 10:07:25
ExtendedPrincipals::IsCc::IsOwner::IsRequestor::Right:CreateTicket:IsAdminCc::Scope:Queue:AppliesTo:2
Now Trying SELECT COUNT(ACL.id) FROM ACL, Groups WHERE  (((RightScope = 
'Queue') AND (RightAppliesTo = 2))) AND ((RightName = 'CreateTicket')) 
AND (((Groups.Name = 'Everyone') AND
                                        (PrincipalType = 'Group') AND
                                        (Groups.Id = PrincipalId)))
ExtendedPrincipals::IsCc::IsOwner::IsRequestor::Right:OwnTicket:IsAdminCc::Scope:Queue:AppliesTo:2
Now Trying SELECT COUNT(ACL.id) FROM ACL, Groups WHERE  (((RightScope = 
'Queue') AND (RightAppliesTo = 2))) AND ((RightName = 'OwnTicket')) AND 
(((Groups.Name = 'Everyone') AND
                                        (PrincipalType = 'Group') AND
                                        (Groups.Id = PrincipalId)))
No ACL matched MetaGroups query: SELECT COUNT(ACL.id) FROM ACL, Groups 
WHERE  (((RightScope = 'Queue') AND (RightAppliesTo = 2))) AND 
((RightName = 'OwnTicket')) AND (((Groups.Name = 'Everyone') AND
                                        (PrincipalType = 'Group') AND
                                        (Groups.Id = PrincipalId)))
Now Trying SELECT COUNT(ACL.id) FROM ACL, GroupMembers, Groups WHERE 
((((((RightScope = 'Queue') AND (RightAppliesTo = 2))) AND ((RightName = 
'OwnTicket'))) OR ((RightName = 'SuperUser') AND (RightScope = 'System') 
AND (RightAppliesTo = 0)))  AND (((ACL.PrincipalType = 'Group') AND 
(ACL.PrincipalId = Groups.Id) AND (GroupMembers.GroupId = Groups.Id) 
AND (GroupMembers.UserId = 4))))
No ACL matched SELECT COUNT(ACL.id) FROM ACL, GroupMembers, Groups WHERE 
  ((((((RightScope = 'Queue') AND (RightAppliesTo = 2))) AND ((RightName 
= 'OwnTicket'))) OR ((RightName = 'SuperUser') AND (RightScope = 
'System') AND (RightAppliesTo = 0)))  AND (((ACL.PrincipalType = 
'Group') AND (ACL.PrincipalId = Groups.Id) AND (GroupMembers.GroupId = 
Groups.Id)  AND (GroupMembers.UserId = 4))))
RT::User=HASH(0x88472e4)->HasQueueRight Couldn't find a queue id at 
/opt/rt2/lib//RT/User.pm line 609
         RT::User::HasQueueRight('RT::User=HASH(0x88472e4)', 
'TicketObj', 'RT::Ticket=HASH(0x88a89e4)', 'Right', 'ShowTicket') called 
at /opt/rt2/lib//RT/Ticket.pm line 2803
         RT::Ticket::HasRight('RT::Ticket=HASH(0x88a89e4)', 'Principal', 
'RT::User=HASH(0x88472e4)', 'Right', 'ShowTicket') called at 
/opt/rt2/lib//RT/Ticket.pm line 2774
         RT::Ticket::CurrentUserHasRight('RT::Ticket=HASH(0x88a89e4)', 
'ShowTicket') called at /opt/rt2/lib//RT/Ticket.pm line 2724
         RT::Ticket::_Value('RT::Ticket=HASH(0x88a89e4)', 'EffectiveId') 
called at /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm 
line 406
         DBIx::SearchBuilder::Record::AUTOLOAD(undef, undef, 
'RT::Ticket=HASH(0x88a89e4)') called at /opt/rt2/lib//RT/Ticket.pm line 91
         RT::Ticket::Load('RT::Ticket=HASH(0x88a89e4)', 6) called at 
/opt/rt2/lib//RT/Record.pm line 96
         RT::Record::Create('id', 1, 'EffectiveId', 1, 'Queue', 2, 
'Owner', 4, ...) called at /opt/rt2/lib//RT/Ticket.pm line 449
         RT::Ticket::Import('RT::Ticket=HASH(0x88a89e4)', 'id', 1, 
'Queue', 'statel', 'Status', 'open', 'Requestor', ...) called at 
import-1.0-to-2.0 line 444
         main::MigrateTickets() called at import-1.0-to-2.0 line 72
1_HasRight called without an AppliesTo object
ExtendedPrincipals::IsCc::IsOwner::IsRequestor::Right:ShowTicket:IsAdminCc::Scope:System:AppliesTo:0
Now Trying SELECT COUNT(ACL.id) FROM ACL, Groups WHERE  ((RightScope = 
'System')) AND ((RightName = 'ShowTicket')) AND (((Groups.Name = 
'Everyone') AND
                                        (PrincipalType = 'Group') AND
                                        (Groups.Id = PrincipalId)))
No ACL matched MetaGroups query: SELECT COUNT(ACL.id) FROM ACL, Groups 
WHERE  ((RightScope = 'System')) AND ((RightName = 'ShowTicket')) AND 
(((Groups.Name
= 'Everyone') AND
                                        (PrincipalType = 'Group') AND
                                        (Groups.Id = PrincipalId)))
Now Trying SELECT COUNT(ACL.id) FROM ACL, GroupMembers, Groups WHERE 
(((((RightScope = 'System')) AND ((RightName = 'ShowTicket'))) OR 
((RightName = 'SuperUser') AND (RightScope = 'System') AND 
(RightAppliesTo = 0)))  AND (((ACL.PrincipalType = 'Group') AND 
(ACL.PrincipalId = Groups.Id) AND (GroupMembers.GroupId = Groups.Id) 
AND (GroupMembers.UserId = 1))))
No ACL matched SELECT COUNT(ACL.id) FROM ACL, GroupMembers, Groups WHERE 
  (((((RightScope = 'System')) AND ((RightName = 'ShowTicket'))) OR 
((RightName = 'SuperUser') AND (RightScope = 'System') AND 
(RightAppliesTo = 0)))  AND (((ACL.PrincipalType = 'Group') AND 
(ACL.PrincipalId = Groups.Id) AND (GroupMembers.GroupId = Groups.Id) 
AND (GroupMembers.UserId = 1))))
Trying to load an email address: root at localhost
Use of uninitialized value in concatenation (.) at import-1.0-to-2.0 
line 459.
id:
Use of uninitialized value in concatenation (.) at import-1.0-to-2.0 
line 460.
msg:
Use of uninitialized value in concatenation (.) at import-1.0-to-2.0 
line 461.

         main::MigrateTickets() called at import-1.0-to-2.0 line 72
Jesse wrote:

> Ok. we've upgraded you to the problem lots of other folks are having ;)
> 
> 






From simon at onyx.net  Thu Jun 28 11:03:54 2001
From: simon at onyx.net (Simon Woodward)
Date: 28 Jun 2001 16:03:54 +0100
Subject: [rt-users] replies not appearing
Message-ID: <993740635.12876.26.camel@brockrigg.onyx.net>

Hi There,

I'm currently testing a new install of RT2, I believe its mostly setup
correctly ... To the extent I have incoming mail creating tickets and
mail going out when jobs are resolved or comments / replies are added
...

If however the "customer" replies to a reply, the mail is not getting
through and not appearing in the ticket.

I'm using qmail, sendmailpipe etc ... and I'm getting the following
error in the qmail logs:

Jun 28 15:58:31 cropton qmail: 993740311.314864 delivery 96: deferral:
Permission_DeniedCan't_locate_Mail/Mailer/sendmailpipe.pm_in_ at INC_(@INC_contains:_/usr/local/rt2/etc_/usr/local/rt2/lib_/usr/lib/perl5/i386-linux_/usr/lib/perl5_/usr/lib/perl5/site_perl/i386-linux_/usr/lib/perl5/site_perl_.)_at_(eval_36)_line_3./Aack,_child_crashed._(#4.3.0)/

and the same in the rt logs.

My config is as such :

$MailCommand = 'sendmailpipe';
$SendmailArguments="-t";  (afaik, qmail's sendmail doesnt have a -oi
option)
$SendmailPath = "/var/qmail/bin/sendmail";

Any help here would be greatly appreciated.

Regards,

Simon.




From brett.dikeman at proactcorp.com  Thu Jun 28 11:40:53 2001
From: brett.dikeman at proactcorp.com (Dikeman, Brett)
Date: Thu, 28 Jun 2001 11:40:53 -0400
Subject: [rt-users] trouble installing rt2
Message-ID: <097EEC04396B9B40A5163DF607E9571001B8F4@nyexch>

> Some of the perl modules told errors when running 'make test' but a
> 'make installes' stop complaining testdeps. I think thats the clue but
> how to correct it. When running 'make install' I get something like
> this:
> 
> Can't locate IO/Wrap.pm in @INC....
> 
> And then compilation stops with error 2.
> 
> As I said. I tried to install the necessary modules but not 
> sure wether
> it wotked or not. This is on a SuSE Linux 7.1 machine.

>> So install the required perl module.

Yes, but he's asking how.

  The simplest is to run the make fixdeps script in the rt distribution
directory(I didn't bother installing ANY modules by hand, much less running
make testdeps, because I knew I was missing a bunch of modules), or run cpan
manually if you just want to get this one package installed.  CPAN is a good
tool to get used to, it's like RPM, only it actually works :-)  CPAN is not
quite a magic bullet, but it's close.  So I'd say try and use it at least
once.  You'll like it :-)

run:
perl -MCPAN -eshell
the first time, it'll ask you all sorts of stuff about caching(if you've got
tons of HD space, and a slow connection, give this a big number, like 100mb
or so; you can always remove the .cpan directory in your home dir later)

then when it's all done, type "install Something::Something"
if cpan can't find a match for what you typed, it'll suggest you type
something like:
i keyword or module name
(i = search)

The advantage to using CPAN or "make fixdeps"(which uses CPAN) is that it
will resolve all dependencies for you; don't worry about the IO:Wrap.pm
business, give CPAN the module that requires IO:Wrap.pm, and it'll run out
and build IO:Wrap.pm(along with any other missing modules you need) and then
module you're trying to get going, in one swoop.

  Run the make fixdeps script even if you used CPAN manually; after one go,
run it again, and note anything that tries to build...that means it failed
the first time around.  The problem is that for one reason or another, some
perl modules will NOT install using CPAN because make test fails on some
goofy test that requires your system be upside down, underwater, on the
moon, while playing a Britney Spears mp3 that's being loaded from a
PostgreSQL database, and usually this is revealed to the user with a line
that mentions nothing except the test number and the fact that it failed(or
perhaps, if you're lucky, a test description line like bs_mpg_db_ld = 0.)
Obviously, rather than listen to a Britney Spears song(determining what the
test was that failed involved is by far less painful), the preferable action
is to:

cd ~\.cpan\builds\themodulethatdidntinstall\; make install; cd -
(of course, I think there's an option to CPAN that forces it to ignore
tests, but I don't know what that is and the above line works just as well
and allows you to be more selective)

Problem solved, unless you really will need to play a Britney Spears mp3
from a PostgreSQL database on the moon upside down etc...in which case, you
need help slightly beyond the scope of this list(may I suggest
alt.support.insanity?  All BS fans should visit there, or perhaps
alt.support.ive.been.brainwashed)

BTW, note that CPAN may suddenly decide for you that it's time for you to
upgrade to perl 5.6.1, so watch out(especially if you're on a slow
connection) as it's going to run right out and start downloading it if it
feels it's necessary.  I completely mucked up my perl by not paying
attention and giving it /usr/bin/ for an install root, so I ended up with
/usr/bin/lib/perl5.  Whoops.  Time to read more carefully.  Once I had fixed
that whole mess(I need more sleep), I discovered to my neverending joy that
it managed to break Mandrake's httpd-perl, so I had to run out and rebuild
apache, first removing the thousand different little addon RPMs that were
tied into the apache binary etc.  The only thing more annoying than trying
to install an rpm and finding stupid dependencies is trying to UNinstall an
rpm and finding that 3 dozen useless, annoying KDE and GNOME programs depend
upon it for no particular reason.

After compiling apache, I pretty much had figured out that I simply forgot
to build perl with the "make a shared library" option enabled and that's why
apache w/mod_perl failed.  Arrrrrrrrrrrrrg.

Brett



From KHamilton at Hunter.COM  Thu Jun 28 12:32:32 2001
From: KHamilton at Hunter.COM (Hamilton, Kent)
Date: Thu, 28 Jun 2001 11:32:32 -0500
Subject: [rt-users] RT2 and External Auth?
Message-ID: <508F01B47A2BD411844500A0C9C83B44012E763D@mailbox.Hunter.COM>

I glanced though the list archive and didn't see anything on this so I'll
ask here.....

We used RT1 with external Apache authentication using mod_smb_auth to
authenticate to an NT domain controller.  Is there any way to do this in
RT2?  The tech's and programmers here will revolt if they have to handle yet
another password.

Thanks



From jesse at fsck.com  Thu Jun 28 12:35:52 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 12:35:52 -0400
Subject: [rt-users] Re: Configuring RT2
In-Reply-To: <3B3AEB20.F2830F62@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Thu, Jun 28, 2001 at 10:30:24AM +0200
References: <CFBEEF36513E5A48BC73974BE27E88D11DBF00@nues-exc01-2k.100world.global> <20010627094805.V6253@pallas.fsck.com> <3B3AEB20.F2830F62@fcb-wilkens.com>
Message-ID: <20010628123552.D19004@pallas.fsck.com>

I mistyped. ShowTickets is what I meant.


On Thu, Jun 28, 2001 at 10:30:24AM +0200, Harald Wagener wrote:
> "Jesse (E-mail)" wrote:
> > 
> > Don't grant the user rights. Grant 'everyone' the right to 'see queue'
> > and 'create tickets' grant the user the right to 'see tickets' and 'see history'.
> 
> Problem is, in 2.0.0, 'See Tickets' and 'See History' are not an option...
> I found 'ShowTickets',but don't know if it is the same as 'See Tickets':
> Or are these options fo users 'without rights' ?
> 
> -H.
> 
> 
> > Then create users without "Can be granted rights"
> > 
> > they'll get shunted straight into /SelfService , the web ui for requestors.
> > 
>  
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov



From jesse at fsck.com  Thu Jun 28 12:50:16 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 12:50:16 -0400
Subject: [rt-users] RT2 and External Auth?
In-Reply-To: <508F01B47A2BD411844500A0C9C83B44012E763D@mailbox.Hunter.COM>; from KHamilton@Hunter.COM on Thu, Jun 28, 2001 at 11:32:32AM -0500
References: <508F01B47A2BD411844500A0C9C83B44012E763D@mailbox.Hunter.COM>
Message-ID: <20010628125016.F19004@pallas.fsck.com>

It's doable. what you want to do is to modify WebRT/autohandler to check
$ENV{'REMOTE_USER'} rather than  the current auth checks it's doing..

There isn't yet a magic config file variable to toggle, but if you
write the patch nicely, there might be soon ;)


On Thu, Jun 28, 2001 at 11:32:32AM -0500, Hamilton, Kent wrote:
> I glanced though the list archive and didn't see anything on this so I'll
> ask here.....
> 
> We used RT1 with external Apache authentication using mod_smb_auth to
> authenticate to an NT domain controller.  Is there any way to do this in
> RT2?  The tech's and programmers here will revolt if they have to handle yet
> another password.
> 
> Thanks
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj



From jesse at fsck.com  Thu Jun 28 13:12:41 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 13:12:41 -0400
Subject: [rt-users] Two other stupid questions
In-Reply-To: <3B3AF564.7CB4131F@fcb-wilkens.com>; from hwagener@fcb-wilkens.com on Thu, Jun 28, 2001 at 11:14:12AM +0200
References: <3B3AF564.7CB4131F@fcb-wilkens.com>
Message-ID: <20010628131241.I19004@pallas.fsck.com>



On Thu, Jun 28, 2001 at 11:14:12AM +0200, Harald Wagener wrote:
> It seems one cannot delete users or groups using the web interface. Is it
> possible using the cli (or messing with the (mysql) database? What ist the
> Right Way(TM)?

With groups, the lack of a 'delete' button is an oversight which will be
corrected.

With users, it's a bit more complex. For referential integrity reasons,
you can't delete users...you can however toggle the 'Disabled' flag, which
is available in the web ui as "Let this user access RT". Flip that bit.




> 
> Regards,
> 	Harald
> -- 
> Harald Wagener      |                                Systemadministrator 
> FCB/Wilkens GmbH    |                              Tel.:+49-40-2881-1252 
> An der Alster 42    |                              Fax.:+49-40-2881-1263 
> 20099 Hamburg       |                         http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From jesse at fsck.com  Thu Jun 28 13:30:56 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 13:30:56 -0400
Subject: [rt-users] minor display bugs in RT2
In-Reply-To: <20010626164247.H23842@mail.boston.com>; from srl@mail.boston.com on Tue, Jun 26, 2001 at 04:42:47PM -0400
References: <20010626164247.H23842@mail.boston.com>
Message-ID: <20010628133056.K19004@pallas.fsck.com>



On Tue, Jun 26, 2001 at 04:42:47PM -0400, Shane Landrum wrote:
> As I've installed and played with RT2, here are a few cosmetic bugs
> I've found:
> 
> On my local URI /rt2/Admin/Users/Modify.html?id=4 the font shows up
> as sans-serif, different from all the other pages in RT.

It should always be sanserif, if you've got stylesheets enabled....

> 
> On the Queue Admin page, the button says "Create New A Queue," when
> it should probably say "Create a New Queue". 

Should be fixed in 2.0.1

        Thanks,
        jesse
> 
> HTH,
> srl
> 
> -- 
> Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as 
easy as herding cats..." -- Andy Tanenbaum on the linux development model, 1992



From evazquez at inflow.com  Thu Jun 28 14:47:03 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Thu, 28 Jun 2001 12:47:03 -0600 (MDT)
Subject: [rt-users] RT2 Sending email
Message-ID: <Pine.BSO.4.33.0106281246410.28856-100000@nb8427a.cor01.inflow.com>

I just set up RT2 from scratch.  Brand new queue, brand new users, etc.

I also have RT1 running alongside of it as I was planning a gradual
transition (since the import script is currently broken).

For some reason though, RT2 cannot or does not send email for Create
requests, Replies, etc.  RT1, running on the same box, does.

Apparently I've missed something in the queue setup, but comparing RT1
config to RT2 config I do not see any differences in the queue
configuration nor the mail configuration.

What did I miss?

-- 
- Ed



From evazquez at inflow.com  Thu Jun 28 15:11:10 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Thu, 28 Jun 2001 13:11:10 -0600 (MDT)
Subject: [rt-users] RT2 Keywords
Message-ID: <Pine.BSO.4.33.0106281309120.28856-100000@nb8427a.cor01.inflow.com>

OK, here's another weirdness.

On creating keywords, _every_ keyword I created in a queue is added to
_every_ ticket in the queue.  The Keywords link within the ticket takes
me to a page that lists the status of the ticket and all the keywords
with empty boxes below them.  I can't change, enter text, nada in any of
those fields.

So, how are keywords supposed to work again?

-- 
- Ed




From tom.keeney at novuscg.com  Thu Jun 28 16:38:47 2001
From: tom.keeney at novuscg.com (Tom Keeney)
Date: Thu, 28 Jun 2001 15:38:47 -0500
Subject: [rt-users] Configuring web interface
Message-ID: <200106281538.AA1017119446@novuscg.com>

This is my first time installing rt2.0 and installing rt for that matter.  I've following the instruction set in the README and those provided at http://www.helgrim.com/rtdocs/article4.html.  The instructions conflict at the web interface configuration: 

The README says -
add the following lines to the httpd.conf:
Alias /webrt/ "/path/to/rt/lib/images/"
ScriptAlias /rt/ "/path/to/rt/bin/cgi/"

The other instructions say -
add the following lines to the httpd.conf:  
<VirtualHost your.ip.address>
DocumentRoot /path/to/rt2/WebRT/html
ServerName your.rt.server.hostname
PerlModule Apache::DBI
PerlRequire /path/to/rt2/bin/webmux.pl
<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>
</VirtualHost>

Which instruction set is correct?  Also, I can't find /WebRT/html in the path and webmux.pl is not installed.  Is this a problem with the build file?

please help.

thanks,
tom



From evazquez at inflow.com  Thu Jun 28 16:51:36 2001
From: evazquez at inflow.com (Ed Vazquez, Jr.)
Date: Thu, 28 Jun 2001 14:51:36 -0600 (MDT)
Subject: [rt-users] RT2 more issues, this time with additional correspondance
Message-ID: <Pine.BSO.4.33.0106281450261.28856-100000@nb8427a.cor01.inflow.com>

On trying to send a "follow-up" to the RT2 system, it bounced with this
error:

DBD::mysql::st execute failed: You have an error in your SQL syntax near
' 288,
'abuse15 at abuse-att.net', 'correspond', '', 993760957)' at line 1 at
/usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris-64int/Mysql.pm line
172, <STDIN> line 55.
[add_transaction] Query had some problem: You have an error in your SQL
syntax near ' 288,
'abuse15 at abuse-att.net', 'correspond', '', 993760957)' at line 1
Query: INSERT INTO transactions (id, effective_sn, serial_num, actor,
type, trans_data, trans_date)
VALUES (NULL, , 288, 'abuse15 at abuse-att.net', 'correspond', '',
993760957)
Can't call method "insert_id" on an undefined value at
/usr/local/rt/lib/rt/database.pm line 114,
<STDIN> line 55.
554 |"/usr/local/rt/bin/rt-mailgate abuse correspond"... unknown mailer
error 255

-- 
- Ed



From KHamilton at Hunter.COM  Thu Jun 28 16:55:39 2001
From: KHamilton at Hunter.COM (Hamilton, Kent)
Date: Thu, 28 Jun 2001 15:55:39 -0500
Subject: [rt-users] Re: Configuring RT2
Message-ID: <508F01B47A2BD411844500A0C9C83B44012E7647@mailbox.Hunter.COM>

Can someone that has this working give me a tutorial?

I've gone in to both the global config and queue config's and granted
Everyone:
    CreateTicket
    SeeQueue

Requestor:
    ShowTicket
    ShowTicketComments (I assume that's what "See History" means Jessie?)

When I attempt to log in using an email address and empty password which I
assume is what "*NO-PASSWORD*" means from the importer?  I just get "Your
username or password is incorrect".  

What assumption do I have wrong?



> -----Original Message-----
> From: Jesse [mailto:jesse at fsck.com]
> Sent: Thursday, June 28, 2001 11:36 AM
> To: Harald Wagener
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] Re: Configuring RT2
> 
> 
> I mistyped. ShowTickets is what I meant.
> 
> 
> On Thu, Jun 28, 2001 at 10:30:24AM +0200, Harald Wagener wrote:
> > "Jesse (E-mail)" wrote:
> > > 
> > > Don't grant the user rights. Grant 'everyone' the right 
> to 'see queue'
> > > and 'create tickets' grant the user the right to 'see 
> tickets' and 'see history'.
> > 
> > Problem is, in 2.0.0, 'See Tickets' and 'See History' are 
> not an option...
> > I found 'ShowTickets',but don't know if it is the same as 
> 'See Tickets':
> > Or are these options fo users 'without rights' ?
> > 
> > -H.
> > 
> > 
> > > Then create users without "Can be granted rights"
> > > 
> > > they'll get shunted straight into /SelfService , the web 
> ui for requestors.
> > > 
> >  
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > -- 
> > Harald Wagener      |                                
> Systemadministrator 
> > FCB/Wilkens GmbH    |                              
> Tel.:+49-40-2881-1252 
> > An der Alster 42    |                              
> Fax.:+49-40-2881-1263 
> > 20099 Hamburg       |                         
http://www.fcb-wilkens.com
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it's not every day you meet up with an evil power
                                               -M. Bulgakov

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users



From jesse at fsck.com  Thu Jun 28 17:17:24 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 17:17:24 -0400
Subject: [rt-users] RT2 more issues, this time with additional correspondance
In-Reply-To: <Pine.BSO.4.33.0106281450261.28856-100000@nb8427a.cor01.inflow.com>; from evazquez@inflow.com on Thu, Jun 28, 2001 at 02:51:36PM -0600
References: <Pine.BSO.4.33.0106281450261.28856-100000@nb8427a.cor01.inflow.com>
Message-ID: <20010628171724.P19004@pallas.fsck.com>

That's SQL from RT1. You've got something more warped going on.


On Thu, Jun 28, 2001 at 02:51:36PM -0600, Ed Vazquez, Jr. wrote:
> On trying to send a "follow-up" to the RT2 system, it bounced with this
> error:
> 
> DBD::mysql::st execute failed: You have an error in your SQL syntax near
> ' 288,
> 'abuse15 at abuse-att.net', 'correspond', '', 993760957)' at line 1 at
> /usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris-64int/Mysql.pm line
> 172, <STDIN> line 55.
> [add_transaction] Query had some problem: You have an error in your SQL
> syntax near ' 288,
> 'abuse15 at abuse-att.net', 'correspond', '', 993760957)' at line 1
> Query: INSERT INTO transactions (id, effective_sn, serial_num, actor,
> type, trans_data, trans_date)
> VALUES (NULL, , 288, 'abuse15 at abuse-att.net', 'correspond', '',
> 993760957)
> Can't call method "insert_id" on an undefined value at
> /usr/local/rt/lib/rt/database.pm line 114,
> <STDIN> line 55.
> 554 |"/usr/local/rt/bin/rt-mailgate abuse correspond"... unknown mailer
> error 255
> 
> -- 
> - Ed
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From jesse at fsck.com  Thu Jun 28 18:40:36 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 18:40:36 -0400
Subject: [rt-users] Configuring web interface
In-Reply-To: <200106281538.AA1017119446@novuscg.com>; from tom.keeney@novuscg.com on Thu, Jun 28, 2001 at 03:38:47PM -0500
References: <200106281538.AA1017119446@novuscg.com>
Message-ID: <20010628184036.C30022@pallas.fsck.com>

I think you've got an old version of the README. the 2.0.0 readme does not
mention the first chunk you quote.


On Thu, Jun 28, 2001 at 03:38:47PM -0500, Tom Keeney wrote:
> This is my first time installing rt2.0 and installing rt for that matter.  I've following the instruction set in the README and those provided at http://www.helgrim.com/rtdocs/article4.html.  The instructions conflict at the web interface configuration: 
> 
> The README says -
> add the following lines to the httpd.conf:
> Alias /webrt/ "/path/to/rt/lib/images/"
> ScriptAlias /rt/ "/path/to/rt/bin/cgi/"
> 
> The other instructions say -
> add the following lines to the httpd.conf:  
> <VirtualHost your.ip.address>
> DocumentRoot /path/to/rt2/WebRT/html
> ServerName your.rt.server.hostname
> PerlModule Apache::DBI
> PerlRequire /path/to/rt2/bin/webmux.pl
> <Location />
>  SetHandler perl-script
>  PerlHandler RT::Mason
> </Location>
> </VirtualHost>
> 
> Which instruction set is correct?  Also, I can't find /WebRT/html in the path and webmux.pl is not installed.  Is this a problem with the build file?
> 
> please help.
> 
> thanks,
> tom
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org



From jesse at fsck.com  Thu Jun 28 18:46:48 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 18:46:48 -0400
Subject: [rt-users] Re: Configuring RT2
In-Reply-To: <508F01B47A2BD411844500A0C9C83B44012E7647@mailbox.Hunter.COM>; from KHamilton@Hunter.COM on Thu, Jun 28, 2001 at 03:55:39PM -0500
References: <508F01B47A2BD411844500A0C9C83B44012E7647@mailbox.Hunter.COM>
Message-ID: <20010628184648.D30022@pallas.fsck.com>



On Thu, Jun 28, 2001 at 03:55:39PM -0500, Hamilton, Kent wrote:
> Can someone that has this working give me a tutorial?
> 
> I've gone in to both the global config and queue config's and granted
> Everyone:
>     CreateTicket
>     SeeQueue
> 
> Requestor:
>     ShowTicket
>     ShowTicketComments (I assume that's what "See History" means Jessie?)

Actually, I was mistaken. you just want ShowTicket.  ShowTicketHistory got
yanked.


> 
> When I attempt to log in using an email address and empty password which I
> assume is what "*NO-PASSWORD*" means from the importer?  I just get "Your
> username or password is incorrect".  

*NO-PASSWORD* means that the account is locked. you'll need to set the user's
password with the admin ui.  A future version of RT will support sending 
users random passwords by email.

        -j



> What assumption do I have wrong?
> 
> 
> 
> > -----Original Message-----
> > From: Jesse [mailto:jesse at fsck.com]
> > Sent: Thursday, June 28, 2001 11:36 AM
> > To: Harald Wagener
> > Cc: rt-users at fsck.com
> > Subject: Re: [rt-users] Re: Configuring RT2
> > 
> > 
> > I mistyped. ShowTickets is what I meant.
> > 
> > 
> > On Thu, Jun 28, 2001 at 10:30:24AM +0200, Harald Wagener wrote:
> > > "Jesse (E-mail)" wrote:
> > > > 
> > > > Don't grant the user rights. Grant 'everyone' the right 
> > to 'see queue'
> > > > and 'create tickets' grant the user the right to 'see 
> > tickets' and 'see history'.
> > > 
> > > Problem is, in 2.0.0, 'See Tickets' and 'See History' are 
> > not an option...
> > > I found 'ShowTickets',but don't know if it is the same as 
> > 'See Tickets':
> > > Or are these options fo users 'without rights' ?
> > > 
> > > -H.
> > > 
> > > 
> > > > Then create users without "Can be granted rights"
> > > > 
> > > > they'll get shunted straight into /SelfService , the web 
> > ui for requestors.
> > > > 
> > >  
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > > -- 
> > > Harald Wagener      |                                
> > Systemadministrator 
> > > FCB/Wilkens GmbH    |                              
> > Tel.:+49-40-2881-1252 
> > > An der Alster 42    |                              
> > Fax.:+49-40-2881-1263 
> > > 20099 Hamburg       |                         
> http://www.fcb-wilkens.com
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> After all, it's not every day you meet up with an evil power
>                                                -M. Bulgakov
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.



From jesse at fsck.com  Thu Jun 28 18:50:30 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 18:50:30 -0400
Subject: [rt-users] RT2 Keywords
In-Reply-To: <Pine.BSO.4.33.0106281309120.28856-100000@nb8427a.cor01.inflow.com>; from evazquez@inflow.com on Thu, Jun 28, 2001 at 01:11:10PM -0600
References: <Pine.BSO.4.33.0106281309120.28856-100000@nb8427a.cor01.inflow.com>
Message-ID: <20010628185030.E30022@pallas.fsck.com>

Take a look at the reference manual at http://www.helgrim.com/rtdocs/.

It's still a bit sketchy, but it should point you in the right direction.


On Thu, Jun 28, 2001 at 01:11:10PM -0600, Ed Vazquez, Jr. wrote:
> OK, here's another weirdness.
> 
> On creating keywords, _every_ keyword I created in a queue is added to
> _every_ ticket in the queue.  The Keywords link within the ticket takes
> me to a page that lists the status of the ticket and all the keywords
> with empty boxes below them.  I can't change, enter text, nada in any of
> those fields.
> 
> So, how are keywords supposed to work again?
> 
> -- 
> - Ed
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Computer games don't affect kids; I mean if Pac-Man affected us as  
kids, we'd all be running around in darkened rooms, munching magic  
pills and listening to repetitive electronic music.
%                 
IP networks were intended to survive nuclear attack, but 12 year old 
kids with PCs were not part of the threat model.   -- mycroft



From rherget at xebec.de  Thu Jun 28 19:36:45 2001
From: rherget at xebec.de (Roland von Herget)
Date: Fri, 29 Jun 2001 01:36:45 +0200 (CEST)
Subject: [rt-users] Login problems...
Message-ID: <Pine.LNX.4.21.0106290131200.20167-100000@olga.xebec.de>

Hi everybody,

I've just installed RT-2.0 the first time...
 - mySQL looks
 - I can add users via "rtadmin"
 - but I can't login via the web !

I've read just now a thread in rt-devel ("[rt-devel] Login problem") where
some says he changed the <form> method to get....
I've tried it and it works ????!!!!

but now i've the same problem with every other <form> ?
what can we, where can I help to debug ?


Thanks a lot,

Roland




From jesse at fsck.com  Thu Jun 28 19:51:08 2001
From: jesse at fsck.com (Jesse)
Date: Thu, 28 Jun 2001 19:51:08 -0400
Subject: [rt-users] Login problems...
In-Reply-To: <Pine.LNX.4.21.0106290131200.20167-100000@olga.xebec.de>; from rherget@xebec.de on Fri, Jun 29, 2001 at 01:36:45AM +0200
References: <Pine.LNX.4.21.0106290131200.20167-100000@olga.xebec.de>
Message-ID: <20010628195108.G30022@pallas.fsck.com>

You shouldn't need to edit any code for normal logins to work.
Are you sure you've set passwords properly?


On Fri, Jun 29, 2001 at 01:36:45AM +0200, Roland von Herget wrote:
> 
> Hi everybody,
> 
> I've just installed RT-2.0 the first time...
>  - mySQL looks
>  - I can add users via "rtadmin"
>  - but I can't login via the web !
> 
> I've read just now a thread in rt-devel ("[rt-devel] Login problem") where
> some says he changed the <form> method to get....
> I've tried it and it works ????!!!!
> 
> but now i've the same problem with every other <form> ?
> what can we, where can I help to debug ?
> 
> 
> Thanks a lot,
> 
> Roland
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

. . . when not in doubt, get in doubt.  -- Old Discordian Proveb



From rherget at xebec.de  Fri Jun 29 03:51:37 2001
From: rherget at xebec.de (Roland von Herget)
Date: Fri, 29 Jun 2001 09:51:37 +0200 (CEST)
Subject: [rt-users] Login problems...
In-Reply-To: <20010628195108.G30022@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0106290947320.28802-100000@guru.intranet.xebec.de>

hmmm... if I "POST" the form, nothing happens (no "Error" Box, nothing),
if I "GET" the form, everything seems ok, I can login ?!

On Thu, 28 Jun 2001, Jesse wrote:

> You shouldn't need to edit any code for normal logins to work.
> Are you sure you've set passwords properly?
> 
> 
> On Fri, Jun 29, 2001 at 01:36:45AM +0200, Roland von Herget wrote:
> > 
> > Hi everybody,
> > 
> > I've just installed RT-2.0 the first time...
> >  - mySQL looks
> >  - I can add users via "rtadmin"
> >  - but I can't login via the web !
> > 
> > I've read just now a thread in rt-devel ("[rt-devel] Login problem") where
> > some says he changed the <form> method to get....
> > I've tried it and it works ????!!!!
> > 
> > but now i've the same problem with every other <form> ?
> > what can we, where can I help to debug ?
> > 
> > 




From chris at harvestroad.com  Fri Jun 29 04:09:02 2001
From: chris at harvestroad.com (Chris Waltham)
Date: Fri, 29 Jun 2001 16:09:02 +0800
Subject: [rt-users] Using CPAN
Message-ID: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>

Being the type of Unix administrators (rare, I'm sure) not to use Perl too 
often,
I was wondering if someone could tell me something about CPAN. Granted, 
it's a little
off-topic for the list, but I am upgrading from rt 1.x to 2.0..

Is there any way to stop Perl from going out and building the latest 
version of Perl
(I'm guessing 5.6.1) every time I want to install something from CPAN? I mean,
I ran the rt/tools/testdeps script to see what I didn't have installed (it 
needs a lot
more stuff than 1.x!), but I'd rather do it by hand. I gave CPAN a try, 
though, and off
it runs to download and compile the new version of Perl. Granted, some of 
the modules
I'm trying to install *may* depend on Perl 5.6.1, but I would think this is 
somewhat
unlikely.

Am I just doing something wrong?

cheers,


Chris




From rherget at xebec.de  Fri Jun 29 05:32:52 2001
From: rherget at xebec.de (Roland von Herget)
Date: Fri, 29 Jun 2001 11:32:52 +0200 (CEST)
Subject: [rt-users] Login problems...
In-Reply-To: <Pine.LNX.4.21.0106290947320.28802-100000@guru.intranet.xebec.de>
Message-ID: <Pine.LNX.4.21.0106291128470.29159-100000@guru.intranet.xebec.de>

Ok,

I think I found the problem on the Mason Mailing list:

it seems to be a problem with the CGI::Cookie and Apache::Session
(look at http://marc.theaimsgroup.com/?l=mason&m=98649931221683&w=2)

I'll try to fix this, any help, ideas are welcome...

Greetings,

Roland


On Fri, 29 Jun 2001, Roland von Herget wrote:

> 
> hmmm... if I "POST" the form, nothing happens (no "Error" Box, nothing),
> if I "GET" the form, everything seems ok, I can login ?!
> 
> On Thu, 28 Jun 2001, Jesse wrote:
> 
> > You shouldn't need to edit any code for normal logins to work.
> > Are you sure you've set passwords properly?
> > 
> > 
> > On Fri, Jun 29, 2001 at 01:36:45AM +0200, Roland von Herget wrote:
> > > 
> > > Hi everybody,
> > > 
> > > I've just installed RT-2.0 the first time...
> > >  - mySQL looks
> > >  - I can add users via "rtadmin"
> > >  - but I can't login via the web !
> > > 
> > > I've read just now a thread in rt-devel ("[rt-devel] Login problem") where
> > > some says he changed the <form> method to get....
> > > I've tried it and it works ????!!!!
> > > 
> > > but now i've the same problem with every other <form> ?
> > > what can we, where can I help to debug ?
> > > 
> > > 
> 
> 




From rherget at xebec.de  Fri Jun 29 06:49:21 2001
From: rherget at xebec.de (Roland von Herget)
Date: Fri, 29 Jun 2001 12:49:21 +0200 (CEST)
Subject: [rt-users] [PATCH] Login Problems
Message-ID: <Pine.LNX.4.21.0106291241050.798-101000@guru.intranet.xebec.de>


ok, I reported an error on rt-users yesterday evening:
I couldn't login to rt-2.0.0 with <form mehod=post> only with method=get.
After searching the mason-list and testing a bit, here is my fix:

I've changed webmux.pl to work with Apache::Cookie insted of CGI::Cookie
The diff is small and attached...

Have fun,

Roland
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From allbery at ece.cmu.edu  Fri Jun 29 07:07:28 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Fri, 29 Jun 2001 07:07:28 -0400
Subject: [rt-users] Using CPAN
In-Reply-To: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
References: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
Message-ID: <1435980000.993812848@rushlight.kf8nh.apk.net>

On Friday, June 29, 2001 16:09:02 +0800, chris at harvestroad.com wrote:
+----
| Is there any way to stop Perl from going out and building the latest
| version of Perl
| (I'm guessing 5.6.1) every time I want to install something from CPAN? I
+--->8

Not that I've found.  The folks who run CPAN have apparently decided that 
it's "good" to force people to upgrade.

-- 
brandon s. allbery    [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator       [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                  KF8NH
carnegie mellon university    ["better check the oblivious first" -ke6sls]



From drew.minniti at prodigy.net  Fri Jun 29 07:17:21 2001
From: drew.minniti at prodigy.net (John-Andrew Minniti)
Date: Fri, 29 Jun 2001 19:17:21 +0800
Subject: [rt-users] Using CPAN
Message-ID: <20010629111721.7790.qmail@prodigy.net>

An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20010629/ca567aea/attachment.htm>

From allbery at ece.cmu.edu  Fri Jun 29 07:24:35 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Fri, 29 Jun 2001 07:24:35 -0400
Subject: [rt-users] Using CPAN
In-Reply-To: <20010629111721.7790.qmail@prodigy.net>
References: <20010629111721.7790.qmail@prodigy.net>
Message-ID: <1442880000.993813874@rushlight.kf8nh.apk.net>

On Friday, June 29, 2001 19:17:21 +0800, drew.minniti at prodigy.net wrote:
+----
| 'prerequisites_policy' => q[ask],
+--->8

This worked with earlier versions, but is no longer sufficient; CPAN will 
still attempt to install Perl 5.6.1 without asking in some cases.

(And Data::Dumper was not involved when it was trying to force this on me.)

-- 
brandon s. allbery    [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator       [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                  KF8NH
carnegie mellon university    ["better check the oblivious first" -ke6sls]



From adulau-rt at colorado.g-inter.net  Fri Jun 29 08:27:30 2001
From: adulau-rt at colorado.g-inter.net (adulau-rt at colorado.g-inter.net)
Date: Fri, 29 Jun 2001 14:27:30 +0200 (CEST)
Subject: [rt-users] rt 2.0 happy user but just a question...
Message-ID: <Pine.LNX.4.21.0106291422420.25112-100000@colorado.g-inter.net>

Dear All,

I have just migrated my old rt queue to rt2 and all is working
perfectly (except some auth issue, it was my fault 8-).It's really a great
job and a wonderful software. 

I have just a question regarding group against a specific queue, i want to
add the possibility for a customer to have the web access to a specific
queue (for multiple customer) and see/update/create his ticket only. 

I suspect it's possible but which option are necessary for this type of
group access to the queue ?

Thanks a lot

alx

  




From gadams at promisant.com  Fri Jun 29 08:37:57 2001
From: gadams at promisant.com (Adams, Gavin)
Date: Fri, 29 Jun 2001 09:37:57 -0300
Subject: [rt-users] Alternate authentication methods
Message-ID: <A648F47C4D9AE04185326D8AD8E367DC161103@CORPBMVEX.corp.promisant.com>

Is it possible to setup rt 2.0 to authenticate web UI users against an
.htaccess file? We use a Kerberos domain for a variety of Windows 2000
and UNIX systems, -- with the exception of rt. A good example is
netsaint. When I authenticate against the web server, the username is
passed through to netsaint and the appropriate permissions are granted.

I know that gecos can be used for rt commands from a shell, is it
possible to leverage this for the web UI?

--- Gavin Adams
Promisant Ltd.
Bermuda




From srl at mail.boston.com  Fri Jun 29 09:07:27 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Fri, 29 Jun 2001 09:07:27 -0400
Subject: [rt-users] Using CPAN
In-Reply-To: <1435980000.993812848@rushlight.kf8nh.apk.net>; from allbery@ece.cmu.edu on Fri, Jun 29, 2001 at 07:07:28AM -0400
References: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com> <1435980000.993812848@rushlight.kf8nh.apk.net>
Message-ID: <20010629090727.C9452@mail.boston.com>

On Fri, Jun 29, 2001 at 07:07:28AM -0400, Brandon S. Allbery KF8NH (allbery at ece.cmu.edu) wrote:
> On Friday, June 29, 2001 16:09:02 +0800, chris at harvestroad.com wrote:
> +----
> | Is there any way to stop Perl from going out and building the latest
> | version of Perl
> | (I'm guessing 5.6.1) every time I want to install something from CPAN? I
> +--->8
> 
> Not that I've found.  The folks who run CPAN have apparently decided that 
> it's "good" to force people to upgrade.

No, they didn't. That was a misfeature in earlier releases of CPAN.pm. 
If you install the newest version of CPAN.pm by hand, from the tarball
(http://www.cpan.org/authors/id/ANDK/CPAN-1.59_54.tar.gz) you'll probably
have better luck. 

There's also a setting in the Config.pm for CPAN.pm that lets you set
"follow dependencies" on or off. If you want to have to install every
module with a separate "install ____" command in the shell, you can
turn "follow dependencies" off. That'll keep the upgrade to 5.6.1 from 
happening automatically, but it limits the utility of CPAN.pm somewhat.

srl
-- 
Shane Landrum  (srl AT boston DOT com)  Software Engineer, boston.com                     



From niltsiar at neo.rr.com  Fri Jun 29 09:34:19 2001
From: niltsiar at neo.rr.com (niltsiar at neo.rr.com)
Date: Fri, 29 Jun 2001 09:34:19 -0400 (EDT)
Subject: [rt-users] Using CPAN
In-Reply-To: <20010629090727.C9452@mail.boston.com>
Message-ID: <Pine.LNX.4.33.0106290931580.2756-100000@tsiar>

If I remember correctly, I successfully avoided having CPAN build the new
version of Perl by hitting CTRL-C when the Perl install started.  It might
have been at the first configuration question, I'm not sure, it was a
while ago.

-- 
--
Todd Mokros
niltsiar at neo.rr.com





From phawley at ociweb.com  Fri Jun 29 09:34:45 2001
From: phawley at ociweb.com (Patrick Hawley)
Date: Fri, 29 Jun 2001 08:34:45 -0500 (CDT)
Subject: [rt-users] Using CPAN
In-Reply-To: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
Message-ID: <Pine.LNX.4.33.0106290824310.23220-100000@merckx.ociweb.com>

On Fri, 29 Jun 2001, Chris Waltham wrote:
> Is there any way to stop Perl from going out and building the latest
> version of Perl
> (I'm guessing 5.6.1) every time I want to install something from CPAN? I mean,

CPAN can be very handy, in that it respolves all dependencies for you
(much in the saem way as FreeBSD's ports system), but while I like it with
the ports, I'm not too fond of CPAN's 5.6.1 retrieval in the situation you
mention.

What I do instead of using CPAN is go to:
http://theoryx5.uwinnipeg.ca/mod_perl/cpan-search?request=search

I search for the module I need (Data::Dumper, for instance), click
download, gunzip, untar, perl Makefile.pl, make, make tests, make install,
and that's it.

Maybe it's just a control thing, but I prefer to do it that way. ;)

Patrick




From khera at kcilink.com  Fri Jun 29 09:46:37 2001
From: khera at kcilink.com (Vivek Khera)
Date: Fri, 29 Jun 2001 09:46:37 -0400
Subject: [rt-users] Using CPAN
In-Reply-To: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
References: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
Message-ID: <15164.34493.735599.823891@onceler.kciLink.com>

>>>>> "CW" == Chris Waltham <chris at harvestroad.com> writes:

CW> Being the type of Unix administrators (rare, I'm sure) not to use
CW> Perl too often, I was wondering if someone could tell me something
CW> about CPAN.

The to make perl not do this, you need the latest CPAN module.  Here's
what I do when I install a machine.

First, run the original cpan:

perl -MCPAN -e shell

now inside the cpan shell, type "install CPAN" followed by "reload
cpan" and then "install Bundle::CPAN".  This will now issue a warning
of outdated modules that are part of perl 5.6.1 rather than upgrade
your perl for you, which is quite antisocial.  You can safely install
the other modules now.


From rherget at xebec.de  Fri Jun 29 10:55:10 2001
From: rherget at xebec.de (Roland von Herget)
Date: Fri, 29 Jun 2001 16:55:10 +0200 (CEST)
Subject: [rt-users] Question about rights
Message-ID: <Pine.LNX.4.21.0106291652050.2418-100000@guru.intranet.xebec.de>

Hi all,

hmm... I've another question:

Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
Users to be able reopening a ticket by sending an email ?
Granting "ModifyTicket" to "Owner" doesn't do it ?

Thanks a lot,

Roland




From badspam at hosting2000.com  Fri Jun 29 11:13:50 2001
From: badspam at hosting2000.com (Anti Spam Police - Hosting 2000)
Date: Fri, 29 Jun 2001 08:13:50 -0700
Subject: [rt-users] Using CPAN
In-Reply-To: <1442880000.993813874@rushlight.kf8nh.apk.net>
Message-ID: <NFBBLCHJADHPCJIBINDIGEDMCFAA.badspam@hosting2000.com>

You could get smart and run a 

perl -MCPAN -e 'shell'
get module::name
exit

then jump into .cpan/build/modulename and run the make yourself ;)


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Brandon S. Allbery
KF8NH
Sent: Friday, June 29, 2001 4:25 AM
To: John-Andrew Minniti; rt-users at lists.fsck.com
Subject: RE: [rt-users] Using CPAN


On Friday, June 29, 2001 19:17:21 +0800, drew.minniti at prodigy.net wrote:
+----
| 'prerequisites_policy' => q[ask],
+--->8

This worked with earlier versions, but is no longer sufficient; CPAN will 
still attempt to install Perl 5.6.1 without asking in some cases.

(And Data::Dumper was not involved when it was trying to force this on me.)

-- 
brandon s. allbery    [os/2][linux][solaris][japh]   allbery at kf8nh.apk.net
system administrator       [WAY too many hats]         allbery at ece.cmu.edu
electrical and computer engineering                                  KF8NH
carnegie mellon university    ["better check the oblivious first" -ke6sls]

_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users




From KHamilton at Hunter.COM  Fri Jun 29 13:12:55 2001
From: KHamilton at Hunter.COM (Hamilton, Kent)
Date: Fri, 29 Jun 2001 12:12:55 -0500
Subject: [rt-users] Alternate authentication methods
Message-ID: <508F01B47A2BD411844500A0C9C83B44012E7672@mailbox.Hunter.COM>

Gavin,

I asked this yesterday and Jessie invited me to send him a patch for it. 

I have one that works for authenticating against an external auth source by
picking up $ENV{'REMOTE_USER'} but there are issues with it.  One of the big
advantages of RT2 (In my view) is it's ability to let requestors look at
their tickets.  The patch I currently have causes you to lose that ability.
I'm looking at modifying the user creation routines to somehow create
correct usernames to authenticate against web server auth but there are
serious issues with that.  Do all your email address left hand side match
your NT/Kerberos/whatever usernames? Do you get mail from external users?
Etc., etc.....

If you don't mind not allowing requestors to be able to get in to look at
their own tickets, then this will work. There isn't any config.pm knob or
anything, if you add this then it's going to get the remote username from
the browser and try to load a user by that username.  *Warning* only tested
for about 30 minutes before I decided I needed to do a lot more work before
I had what I need here.


*** autohandler.orig	Thu Jun 28 13:00:35 2001
--- autohandler	Thu Jun 28 14:07:35 2001
***************
*** 2,31 ****
  <& /Elements/Footer &>
  
  <%INIT>
  #if it's a noauth file, don't ask for auth.
  if ($m->base_comp->path =~ '^/NoAuth/') {
          $m->call_next();
  	$m->abort();
! }
!  
  # If the user is loging in, let's authenticate
! elsif (defined ($user) && defined ($pass)){
      
!     $session{'CurrentUser'} = RT::CurrentUser->new();
!     $session{'CurrentUser'}->Load($user);
!     unless ($session{'CurrentUser'}->id() ) {
! 	delete $session{'CurrentUser'};
! 	$m->comp('/Elements/Login', %ARGS, Error=> 'Your username or
password is incorrect');
!         $m->abort();
!     };
!     unless ($session{'CurrentUser'}->IsPassword($pass)) {
! 	delete $session{'CurrentUser'};
  	
! 	$m->comp('/Elements/Login', Error => 'Your username or password is
incorrect', %ARGS);
! 	$m->abort();
      }
! }
!   
  
  #If we've got credentials, lets serve the file up.
  if ( (defined $session{'CurrentUser'}) and 
--- 2,41 ----
  <& /Elements/Footer &>
  
  <%INIT>
+ 
  #if it's a noauth file, don't ask for auth.
  if ($m->base_comp->path =~ '^/NoAuth/') {
          $m->call_next();
  	$m->abort();
! } else {
! 
!     if ( defined $ENV{'REMOTE_USER'} ) {
!         $user = $ENV{'REMOTE_USER'};
!         $session{'CurrentUser'} = RT::CurrentUser->new();
!         $session{'CurrentUser'}->Load($user);
!         unless ($session{'CurrentUser'}->id() ) {
!             delete $session{'CurrentUser'};
!             $m->comp('/Elements/Login', %ARGS, Error=> "In External
Authentication your username ($user) is incorrect.");
!             $m->abort();
!         };
  # If the user is loging in, let's authenticate
!     } elsif (defined ($user) && defined ($pass)){
      
!         $session{'CurrentUser'} = RT::CurrentUser->new();
!         $session{'CurrentUser'}->Load($user);
!         unless ($session{'CurrentUser'}->id() ) {
!             delete $session{'CurrentUser'};
!             $m->comp('/Elements/Login', %ARGS, Error=> 'Your username or
password is incorrect');
!             $m->abort();
!         };
!         unless ($session{'CurrentUser'}->IsPassword($pass)) {
!             delete $session{'CurrentUser'};
  	
!             $m->comp('/Elements/Login', Error => 'Your username or
password is incorrect', %ARGS);
!             $m->abort();
!         }
      }
! } 
  
  #If we've got credentials, lets serve the file up.
  if ( (defined $session{'CurrentUser'}) and 


> -----Original Message-----
> From: Adams, Gavin [mailto:gadams at promisant.com]
> Sent: Friday, June 29, 2001 7:38 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Alternate authentication methods
> 
> 
> Is it possible to setup rt 2.0 to authenticate web UI users against an
> .htaccess file? We use a Kerberos domain for a variety of Windows 2000
> and UNIX systems, -- with the exception of rt. A good example is
> netsaint. When I authenticate against the web server, the username is
> passed through to netsaint and the appropriate permissions 
> are granted.
> 
> I know that gecos can be used for rt commands from a shell, is it
> possible to leverage this for the web UI?
> 
> --- Gavin Adams
> Promisant Ltd.
> Bermuda
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



From rael at zero.kgon.com  Fri Jun 29 13:54:07 2001
From: rael at zero.kgon.com (Karel P Kerezman)
Date: 29 Jun 2001 10:54:07 -0700
Subject: [rt-users] FAQ gold mine
In-Reply-To: <20010628131241.I19004@pallas.fsck.com>
References: <3B3AF564.7CB4131F@fcb-wilkens.com> 
	<20010628131241.I19004@pallas.fsck.com>
Message-ID: <993837247.20135.10.camel@zero.kgon.com>

On 28 Jun 2001 13:12:41 -0400, Jesse wrote:
> On Thu, Jun 28, 2001 at 11:14:12AM +0200, Harald Wagener wrote:
> > It seems one cannot delete users or groups using the web interface. Is it
> > possible using the cli (or messing with the (mysql) database? What ist the
> > Right Way(TM)?
> 
> With groups, the lack of a 'delete' button is an oversight which will be
> corrected.
> 
> With users, it's a bit more complex. For referential integrity reasons,
> you can't delete users...you can however toggle the 'Disabled' flag, which
> is available in the web ui as "Let this user access RT". Flip that bit.

I think I'll wait for another three or four "working days" worth of RT2
questions and then I'll collate a first-draft RT2 FAQ. The post-release
frenzy is proving to be a great time to be archiving list entries... =)
 
--
  Karel P Kerezman - IS Admin, Entercom Portland - http://zero.kgon.com
 -----------------------------------------------------------------------
  T minus dumb and counting.
 -----------------------------------------------------------------------
  From the Canonical Fulldeckisms List: http://www.herbison.com/canon




From damian at sentex.ca  Fri Jun 29 15:20:27 2001
From: damian at sentex.ca (Damian Gerow)
Date: Fri, 29 Jun 2001 15:20:27 -0400
Subject: [rt-users] Web UI looking funny...
Message-ID: <IDEEIMNKDLEOBLPDPOEHGECICDAA.damian@sentex.ca>

I've just finished the install of RT2 (working on it slowly), and this will
hopefully be my last question to the list.

Everything installs and compiles fine, but I get the literal index.html
output in the browser (i.e. it's exactly what is in
/opt/rt2/WebRT/html/index.html).  I've re-installed Apache and mod_perl,
RT2, and the perceived applicable Perl modules, but to no avail.  Help?




From derek at csolve.net  Fri Jun 29 15:57:03 2001
From: derek at csolve.net (Derek Buttineau)
Date: Fri, 29 Jun 2001 15:57:03 -0400
Subject: [rt-users] Installation problems
Message-ID: <01d301c100d5$aaf68040$159ad0d8@csolve.net>

I'm having an issue at the tail end of the RT2 installation, everything installed fine, however when I try to bring up the Admin web interface or login using an account I created at command line, I end up with a 500 server error..

The Apache logs show the following:

[Fri Jun 29 19:25:31 2001] [error] Function CGI::Object::unescape does not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
[Fri Jun 29 19:41:58 2001] [error] Can't call method "unescape" on an undefined value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.
[Fri Jun 29 19:42:05 2001] [error] Can't call method "unescape" on an undefined value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.
[Fri Jun 29 19:42:06 2001] [error] Function CGI::Object::unescape does not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
[Fri Jun 29 19:42:13 2001] [error] Function CGI::Object::unescape does not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112

RT log in /tmp shows the following as well:

Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.
Attempt to free unreferenced scalar.

Any suggestions as to what I have missed?

Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services
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From jesse at fsck.com  Fri Jun 29 16:18:59 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 29 Jun 2001 16:18:59 -0400
Subject: [rt-users] Web UI looking funny...
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHGECICDAA.damian@sentex.ca>; from damian@sentex.ca on Fri, Jun 29, 2001 at 03:20:27PM -0400
References: <IDEEIMNKDLEOBLPDPOEHGECICDAA.damian@sentex.ca>
Message-ID: <20010629161859.D13305@pallas.fsck.com>

What's your apache config look like for RT's mod_perl handler?


On Fri, Jun 29, 2001 at 03:20:27PM -0400, Damian Gerow wrote:
> I've just finished the install of RT2 (working on it slowly), and this will
> hopefully be my last question to the list.
> 
> Everything installs and compiles fine, but I get the literal index.html
> output in the browser (i.e. it's exactly what is in
> /opt/rt2/WebRT/html/index.html).  I've re-installed Apache and mod_perl,
> RT2, and the perceived applicable Perl modules, but to no avail.  Help?
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."
							-me



From damian at sentex.ca  Fri Jun 29 16:23:12 2001
From: damian at sentex.ca (Damian Gerow)
Date: Fri, 29 Jun 2001 16:23:12 -0400
Subject: [rt-users] Web UI looking funny...
In-Reply-To: <20010629161859.D13305@pallas.fsck.com>
Message-ID: <IDEEIMNKDLEOBLPDPOEHKECMCDAA.damian@sentex.ca>

> What's your apache config look like for RT's mod_perl handler?

Taken almost exactly from the install docs, but stripped a bit as it's not a
virtual host:

	<DocumentRoot "/opt/rt2/WebRT/html">

	<Directory "/opt/rt2/WebRT/html">
	        PerlModule Apache::DBI
	        PerlRequire /opt/rt2/bin/webmux.pl
	</Directory>
	<Location /rt2>
	        SetHandler perl-script
	        PerlHandler RT::Mason
	</Location>

Now that I've done that, I can almost see where the problem is.  But it's
Friday afternoon, so my brain's shut off in anticipation of the weekend
already.

(I've also since stuck in the following, with no results:

<Directory /opt/rt2/bin>
        Options Indexes FollowSymLinks ExecCGI
</Directory>

)




From mlist-mail at Esosoft.net  Fri Jun 29 16:25:45 2001
From: mlist-mail at Esosoft.net (Michael Tratz [ml-mails])
Date: Fri, 29 Jun 2001 22:25:45 +0200
Subject: [rt-users] RT2 - List Original Message in Templates
Message-ID: <5.1.0.14.2.20010629221243.03440968@pop.office.esosoft.net>

Hi,

Here is what I'm trying to do:

My RT notifies the new owner of a ticket if the owner has been changed.

However I'm trying to include the original message which was sent to RT in 
the template sent to the new owner.

Basically the first transaction of the ticket.

I tried to look into the code, but I'm unable to find out which code I have 
to put into my template so that it will be displayed.

I hope somebody can help me.

Thank you for your help.

-Michael




From damian at sentex.ca  Fri Jun 29 16:29:02 2001
From: damian at sentex.ca (Damian Gerow)
Date: Fri, 29 Jun 2001 16:29:02 -0400
Subject: [rt-users] Web UI looking funny...
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHKECMCDAA.damian@sentex.ca>
Message-ID: <IDEEIMNKDLEOBLPDPOEHMECNCDAA.damian@sentex.ca>

Figured it out.  Really bad configuration.  Maybe coffee will help?

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Damian Gerow
> Sent: Friday, June 29, 2001 4:23 PM
> To: rt-users at lists.fsck.com
> Subject: RE: [rt-users] Web UI looking funny...
> 
> 
> > What's your apache config look like for RT's mod_perl handler?
> 
> Taken almost exactly from the install docs, but stripped a bit as 
> it's not a
> virtual host:
> 
> 	<DocumentRoot "/opt/rt2/WebRT/html">
> 
> 	<Directory "/opt/rt2/WebRT/html">
> 	        PerlModule Apache::DBI
> 	        PerlRequire /opt/rt2/bin/webmux.pl
> 	</Directory>
> 	<Location /rt2>
> 	        SetHandler perl-script
> 	        PerlHandler RT::Mason
> 	</Location>
> 
> Now that I've done that, I can almost see where the problem is.  But it's
> Friday afternoon, so my brain's shut off in anticipation of the weekend
> already.
> 
> (I've also since stuck in the following, with no results:
> 
> <Directory /opt/rt2/bin>
>         Options Indexes FollowSymLinks ExecCGI
> </Directory>
> 
> )
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 



From khera at kcilink.com  Fri Jun 29 16:48:53 2001
From: khera at kcilink.com (Vivek Khera)
Date: Fri, 29 Jun 2001 16:48:53 -0400
Subject: [rt-users] taint mode don't work...
Message-ID: <15164.59829.953327.881575@onceler.kciLink.com>

I just fired up rt2 for the first time.  Installation was easy and
straightforward.

However, I kept getting session create errors, so I had webmux.pl
print out $@ on error.  It said this:

Insecure dependency in open while running with -T switch at
/usr/local/lib/perl5/site_perl/5.005/Apache/Session/Lock/File.pm line
40.

So basically, you can't run mod_perl with Taint mode on.  Kind of a
bummer...

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/



From tarren at tarren.co.uk  Fri Jun 29 17:05:14 2001
From: tarren at tarren.co.uk (Tarren)
Date: Fri, 29 Jun 2001 22:05:14 +0100
Subject: [rt-users] RT2 / sendmail error
Message-ID: <200106292105.f5TL53q31474@svr1.ministratrix.net>

Hi,

I've just installed RT2, got the Web UI working, but having problems 
with configuring sendmail.
I've added sendmail aliases exactly per the instructions, but I am 
getting the error:


Subject: Returned mail: see transcript for details

    ----- The following addresses had permanent fatal errors -----
|"/home/rt2/bin/rt2-mailgate --queue admin --action correspond"
     (reason: 255)
     (expanded from: m13-1a)

    ----- Transcript of session follows -----
Can't do setuid
554 5.3.0 |"/home/rt2/bin/rt2-mailgate --queue freshwave --action 
correspond"... unknown mailer error 255

I guess the important bit is "can't do setuid", but I don't know what to 
do next. Any help is appreciated, 'cos the rest seems to be working just 
fine.

lrwxrwxrwx   1 root     root           26 Jun 29 19:25 
/usr/adm/sm.bin/rt2-mailgate -> /home/rt2/bin/rt2-mailgate
-rwxr-sr-x   1 root     rt            15k Jun 29 18:40 
/home/rt2/bin/rt2-mailgate

Regards,

Tarren.



From derek at csolve.net  Fri Jun 29 17:45:34 2001
From: derek at csolve.net (Derek Buttineau)
Date: Fri, 29 Jun 2001 17:45:34 -0400
Subject: [rt-users] New Issue
Message-ID: <025b01c100e4$d3ada2c0$159ad0d8@csolve.net>

I've resolved the web page error that I was previously experiencing by using the Apache::Cookie vs CGI::Cookie as described in a previous message..

I however am now having an issue with the mailer gateway... using sendmail 8.11.3 (standard on freebsd 4.3), it doesn't seem to find the config.pm and ends up with this message:



   ----- The following addresses had permanent fatal errors -----
"|/home/rt2/bin/rt-mailgate --queue support --action correspond"
    (reason: 2)
    (expanded from: rt)

   ----- Transcript of session follows -----
Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib /usr/local/lib/perl5/5.6.1/i386-freebsd /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm line 81.
BEGIN failed--compilation aborted at /home/rt2/lib/RT/Interface/Email.pm line 81.
Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line 18.
554 5.3.0 "|/home/rt2/bin/rt-mailgate --queue support --action correspond"... unknown mailer error 2


Any notions?

Thanks,

Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services

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From jesse at fsck.com  Fri Jun 29 18:03:16 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 29 Jun 2001 18:03:16 -0400
Subject: [rt-users] New Issue
In-Reply-To: <025b01c100e4$d3ada2c0$159ad0d8@csolve.net>; from derek@csolve.net on Fri, Jun 29, 2001 at 05:45:34PM -0400
References: <025b01c100e4$d3ada2c0$159ad0d8@csolve.net>
Message-ID: <20010629180316.E13305@pallas.fsck.com>

Taht looks like rt-mailgate has lost it's setgid bit. or perhaps sendmail clobbers it.




On Fri, Jun 29, 2001 at 05:45:34PM -0400, Derek Buttineau wrote:
> I've resolved the web page error that I was previously experiencing by using the Apache::Cookie vs CGI::Cookie as described in a previous message..
> 
> I however am now having an issue with the mailer gateway... using sendmail 8.11.3 (standard on freebsd 4.3), it doesn't seem to find the config.pm and ends up with this message:
> 
> 
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/home/rt2/bin/rt-mailgate --queue support --action correspond"
>     (reason: 2)
>     (expanded from: rt)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /home/rt2/etc /home/rt2/lib /usr/local/lib/perl5/5.6.1/i386-freebsd /usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i386-freebsd /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 /usr/local/lib/perl5/site_perl .) at /home/rt2/lib/RT/Interface/Email.pm line 81.
> BEGIN failed--compilation aborted at /home/rt2/lib/RT/Interface/Email.pm line 81.
> Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
> BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line 18.
> 554 5.3.0 "|/home/rt2/bin/rt-mailgate --queue support --action correspond"... unknown mailer error 2
> 
> 
> Any notions?
> 
> Thanks,
> 
> Regards,
> 
> Derek Buttineau
> Internet Systems Administrator
> Compu-SOLVE Internet Services
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.



From derek at csolve.net  Fri Jun 29 18:09:52 2001
From: derek at csolve.net (Derek Buttineau)
Date: Fri, 29 Jun 2001 18:09:52 -0400
Subject: [rt-users] New Issue
References: <025b01c100e4$d3ada2c0$159ad0d8@csolve.net> <20010629180316.E13305@pallas.fsck.com>
Message-ID: <026d01c100e8$38cf31c0$159ad0d8@csolve.net>

It may be that sendmail is clobbering it, I have the file permissions set
with a setgid bit on it...

-rwxr-sr-x  1 root  rt  15789 Jun 29 15:38 rt-mailgate

Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services

----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Derek Buttineau" <derek.buttineau at csolve.net>
Cc: <rt-users at lists.fsck.com>
Sent: Friday, June 29, 2001 6:03 PM
Subject: Re: [rt-users] New Issue


> Taht looks like rt-mailgate has lost it's setgid bit. or perhaps sendmail
clobbers it.
>
>
>
>
> On Fri, Jun 29, 2001 at 05:45:34PM -0400, Derek Buttineau wrote:
> > I've resolved the web page error that I was previously experiencing by
using the Apache::Cookie vs CGI::Cookie as described in a previous message..
> >
> > I however am now having an issue with the mailer gateway... using
sendmail 8.11.3 (standard on freebsd 4.3), it doesn't seem to find the
config.pm and ends up with this message:
> >
> >
> >
> >    ----- The following addresses had permanent fatal errors -----
> > "|/home/rt2/bin/rt-mailgate --queue support --action correspond"
> >     (reason: 2)
> >     (expanded from: rt)
> >
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /home/rt2/etc
/home/rt2/lib /usr/local/lib/perl5/5.6.1/i386-freebsd
/usr/local/lib/perl5/5.6.1 /usr/local/lib/perl5/site_perl/5.6.1/i386-freebsd
/usr/local/lib/perl5/site_perl/5.6.1
/usr/local/lib/perl5/site_perl/5.005/i386-freebsd
/usr/local/lib/perl5/site_perl/5.005 /usr/local/lib/perl5/site_perl .) at
/home/rt2/lib/RT/Interface/Email.pm line 81.
> > BEGIN failed--compilation aborted at /home/rt2/lib/RT/Interface/Email.pm
line 81.
> > Compilation failed in require at /home/rt2/bin/rt-mailgate line 18.
> > BEGIN failed--compilation aborted at /home/rt2/bin/rt-mailgate line 18.
> > 554 5.3.0 "|/home/rt2/bin/rt-mailgate --queue support --action
correspond"... unknown mailer error 2
> >
> >
> > Any notions?
> >
> > Thanks,
> >
> > Regards,
> >
> > Derek Buttineau
> > Internet Systems Administrator
> > Compu-SOLVE Internet Services
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E
\/\/A83
> all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.
>




From cdwarner at top2net.com  Fri Jun 29 19:17:23 2001
From: cdwarner at top2net.com (Chris Warner)
Date: Fri, 29 Jun 2001 16:17:23 -0700
Subject: [rt-users] Import script
Message-ID: <3B3D0C83.4D27D327@top2net.com>

Whenever I run this script this is the error I get

Couldn't load from the users database.
Can't call method "fetchrow" on an undefined value at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 352.

what could be wrong with the script..

I have set the user and password for this site, I have verified the
settings... what am I missing....

Thanks again for your help..

Chris




From jesse at fsck.com  Fri Jun 29 19:23:05 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 29 Jun 2001 19:23:05 -0400
Subject: [rt-users] Import script
In-Reply-To: <3B3D0C83.4D27D327@top2net.com>; from cdwarner@top2net.com on Fri, Jun 29, 2001 at 04:17:23PM -0700
References: <3B3D0C83.4D27D327@top2net.com>
Message-ID: <20010629192305.G13305@pallas.fsck.com>

What does /tmp/rt.log.<whichever> have to say about it?


On Fri, Jun 29, 2001 at 04:17:23PM -0700, Chris Warner wrote:
> Whenever I run this script this is the error I get
> 
> Couldn't load from the users database.
> Can't call method "fetchrow" on an undefined value at
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 352.
> 
> what could be wrong with the script..
> 
> I have set the user and password for this site, I have verified the
> settings... what am I missing....
> 
> Thanks again for your help..
> 
> Chris
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83
all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3.



From jesse at fsck.com  Fri Jun 29 19:30:04 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 29 Jun 2001 19:30:04 -0400
Subject: [rt-users] Alternate authentication methods
In-Reply-To: <508F01B47A2BD411844500A0C9C83B44012E7672@mailbox.Hunter.COM>; from KHamilton@Hunter.COM on Fri, Jun 29, 2001 at 12:12:55PM -0500
References: <508F01B47A2BD411844500A0C9C83B44012E7672@mailbox.Hunter.COM>
Message-ID: <20010629193004.J13305@pallas.fsck.com>

One way to deal with the issue you're running into might be to modify 
your rt-mailgate to do an email->username lookup before creating new users.


On Fri, Jun 29, 2001 at 12:12:55PM -0500, Hamilton, Kent wrote:
> Gavin,
> 
> I asked this yesterday and Jessie invited me to send him a patch for it. 
> 
> I have one that works for authenticating against an external auth source by
> picking up $ENV{'REMOTE_USER'} but there are issues with it.  One of the big
> advantages of RT2 (In my view) is it's ability to let requestors look at
> their tickets.  The patch I currently have causes you to lose that ability.
> I'm looking at modifying the user creation routines to somehow create
> correct usernames to authenticate against web server auth but there are
> serious issues with that.  Do all your email address left hand side match
> your NT/Kerberos/whatever usernames? Do you get mail from external users?
> Etc., etc.....
> 
> If you don't mind not allowing requestors to be able to get in to look at
> their own tickets, then this will work. There isn't any config.pm knob or
> anything, if you add this then it's going to get the remote username from
> the browser and try to load a user by that username.  *Warning* only tested
> for about 30 minutes before I decided I needed to do a lot more work before
> I had what I need here.
> 
> 
> *** autohandler.orig	Thu Jun 28 13:00:35 2001
> --- autohandler	Thu Jun 28 14:07:35 2001
> ***************
> *** 2,31 ****
>   <& /Elements/Footer &>
>   
>   <%INIT>
>   #if it's a noauth file, don't ask for auth.
>   if ($m->base_comp->path =~ '^/NoAuth/') {
>           $m->call_next();
>   	$m->abort();
> ! }
> !  
>   # If the user is loging in, let's authenticate
> ! elsif (defined ($user) && defined ($pass)){
>       
> !     $session{'CurrentUser'} = RT::CurrentUser->new();
> !     $session{'CurrentUser'}->Load($user);
> !     unless ($session{'CurrentUser'}->id() ) {
> ! 	delete $session{'CurrentUser'};
> ! 	$m->comp('/Elements/Login', %ARGS, Error=> 'Your username or
> password is incorrect');
> !         $m->abort();
> !     };
> !     unless ($session{'CurrentUser'}->IsPassword($pass)) {
> ! 	delete $session{'CurrentUser'};
>   	
> ! 	$m->comp('/Elements/Login', Error => 'Your username or password is
> incorrect', %ARGS);
> ! 	$m->abort();
>       }
> ! }
> !   
>   
>   #If we've got credentials, lets serve the file up.
>   if ( (defined $session{'CurrentUser'}) and 
> --- 2,41 ----
>   <& /Elements/Footer &>
>   
>   <%INIT>
> + 
>   #if it's a noauth file, don't ask for auth.
>   if ($m->base_comp->path =~ '^/NoAuth/') {
>           $m->call_next();
>   	$m->abort();
> ! } else {
> ! 
> !     if ( defined $ENV{'REMOTE_USER'} ) {
> !         $user = $ENV{'REMOTE_USER'};
> !         $session{'CurrentUser'} = RT::CurrentUser->new();
> !         $session{'CurrentUser'}->Load($user);
> !         unless ($session{'CurrentUser'}->id() ) {
> !             delete $session{'CurrentUser'};
> !             $m->comp('/Elements/Login', %ARGS, Error=> "In External
> Authentication your username ($user) is incorrect.");
> !             $m->abort();
> !         };
>   # If the user is loging in, let's authenticate
> !     } elsif (defined ($user) && defined ($pass)){
>       
> !         $session{'CurrentUser'} = RT::CurrentUser->new();
> !         $session{'CurrentUser'}->Load($user);
> !         unless ($session{'CurrentUser'}->id() ) {
> !             delete $session{'CurrentUser'};
> !             $m->comp('/Elements/Login', %ARGS, Error=> 'Your username or
> password is incorrect');
> !             $m->abort();
> !         };
> !         unless ($session{'CurrentUser'}->IsPassword($pass)) {
> !             delete $session{'CurrentUser'};
>   	
> !             $m->comp('/Elements/Login', Error => 'Your username or
> password is incorrect', %ARGS);
> !             $m->abort();
> !         }
>       }
> ! } 
>   
>   #If we've got credentials, lets serve the file up.
>   if ( (defined $session{'CurrentUser'}) and 
> 
> 
> > -----Original Message-----
> > From: Adams, Gavin [mailto:gadams at promisant.com]
> > Sent: Friday, June 29, 2001 7:38 AM
> > To: rt-users at lists.fsck.com
> > Subject: [rt-users] Alternate authentication methods
> > 
> > 
> > Is it possible to setup rt 2.0 to authenticate web UI users against an
> > .htaccess file? We use a Kerberos domain for a variety of Windows 2000
> > and UNIX systems, -- with the exception of rt. A good example is
> > netsaint. When I authenticate against the web server, the username is
> > passed through to netsaint and the appropriate permissions 
> > are granted.
> > 
> > I know that gecos can be used for rt commands from a shell, is it
> > possible to leverage this for the web UI?
> > 
> > --- Gavin Adams
> > Promisant Ltd.
> > Bermuda
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 



From jesse at fsck.com  Fri Jun 29 19:34:03 2001
From: jesse at fsck.com (Jesse)
Date: Fri, 29 Jun 2001 19:34:03 -0400
Subject: [rt-users] Installation problems
In-Reply-To: <01d301c100d5$aaf68040$159ad0d8@csolve.net>; from derek@csolve.net on Fri, Jun 29, 2001 at 03:57:03PM -0400
References: <01d301c100d5$aaf68040$159ad0d8@csolve.net>
Message-ID: <20010629193403.K13305@pallas.fsck.com>

hrm.  What happens if you run 
perl -MCPAN -e'install CGI'

        -j

On Fri, Jun 29, 2001 at 03:57:03PM -0400, Derek Buttineau wrote:
> I'm having an issue at the tail end of the RT2 installation, everything installed fine, however when I try to bring up the Admin web interface or login using an account I created at command line, I end up with a 500 server error..
> 
> The Apache logs show the following:
> 
> [Fri Jun 29 19:25:31 2001] [error] Function CGI::Object::unescape does not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
> [Fri Jun 29 19:41:58 2001] [error] Can't call method "unescape" on an undefined value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.
> [Fri Jun 29 19:42:05 2001] [error] Can't call method "unescape" on an undefined value at /usr/local/lib/perl5/5.6.1/CGI.pm line 112.
> [Fri Jun 29 19:42:06 2001] [error] Function CGI::Object::unescape does not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
> [Fri Jun 29 19:42:13 2001] [error] Function CGI::Object::unescape does not exist at /usr/local/lib/perl5/5.6.1/CGI.pm line 112
> 
> RT log in /tmp shows the following as well:
> 
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> Attempt to free unreferenced scalar.
> 
> Any suggestions as to what I have missed?
> 
> Regards,
> 
> Derek Buttineau
> Internet Systems Administrator
> Compu-SOLVE Internet Services

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy



From jesse at fsck.com  Sat Jun 30 03:06:33 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 03:06:33 -0400
Subject: [rt-users] rt 2.0 happy user but just a question...
In-Reply-To: <Pine.LNX.4.21.0106291422420.25112-100000@colorado.g-inter.net>; from adulau-rt@colorado.g-inter.net on Fri, Jun 29, 2001 at 02:27:30PM +0200
References: <Pine.LNX.4.21.0106291422420.25112-100000@colorado.g-inter.net>
Message-ID: <20010630030633.M13305@pallas.fsck.com>

I suspect that you want to grant 'everyone' the right to 'see queue' and 'create ticket' and 'requestor' the right to 'show ticket'


On Fri, Jun 29, 2001 at 02:27:30PM +0200, adulau-rt at colorado.g-inter.net wrote:
> Dear All,
> 
> I have just migrated my old rt queue to rt2 and all is working
> perfectly (except some auth issue, it was my fault 8-).It's really a great
> job and a wonderful software. 
> 
> I have just a question regarding group against a specific queue, i want to
> add the possibility for a customer to have the web access to a specific
> queue (for multiple customer) and see/update/create his ticket only. 
> 
> I suspect it's possible but which option are necessary for this type of
> group access to the queue ?
> 
> Thanks a lot
> 
> alx
> 
>   
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"Bother," said Pooh, "Eeyore, ready two photon torpedoes and lock
phasers on the Heffalump, Piglet, meet me in transporter room three"



From jesse at fsck.com  Sat Jun 30 03:14:09 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 03:14:09 -0400
Subject: [rt-users] Question about rights
In-Reply-To: <Pine.LNX.4.21.0106291652050.2418-100000@guru.intranet.xebec.de>; from rherget@xebec.de on Fri, Jun 29, 2001 at 04:55:10PM +0200
References: <Pine.LNX.4.21.0106291652050.2418-100000@guru.intranet.xebec.de>
Message-ID: <20010630031409.P13305@pallas.fsck.com>

*nod* That's a bug in 2.0.0. I'm currently debating the best way to fix
it in 2.0.1


On Fri, Jun 29, 2001 at 04:55:10PM +0200, Roland von Herget wrote:
> Hi all,
> 
> hmm... I've another question:
> 
> Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
> Users to be able reopening a ticket by sending an email ?
> Granting "ModifyTicket" to "Owner" doesn't do it ?
> 
> Thanks a lot,
> 
> Roland
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

...realized that the entire structure of the net could be changed to be made 
more efficient, elegant, and spontaneously make more money for everyone 
involved. It's a marvelously simple diagram, but this form doesn't have a way 
for me to draw it.  It'll wait. 				-Adam Hirsch



From davidu at everydns.net  Sat Jun 30 03:18:11 2001
From: davidu at everydns.net (David U.)
Date: Sat, 30 Jun 2001 00:18:11 -0700
Subject: [rt-users] Problem instaling
In-Reply-To: <3B3D0C83.4D27D327@top2net.com>
Message-ID: <MFEJLLIKLPAJABGOKDOEMEMPCDAA.davidu@everydns.net>

Hi, I run make install (after running make dropdb) and I get an error where is
asks for my rt_user password.

Below is the logs and where it halts.

thanks,
davidu



[root at scooby rt-2-0-0]# make install
mkdir -p /opt/rt2/bin
mkdir -p /opt/rt2/WebRT/data
mkdir -p /opt/rt2/WebRT/sessiondata
mkdir -p /opt/rt2/etc
mkdir -p /opt/rt2/lib
mkdir -p /opt/rt2/WebRT/html
mkdir -p /opt/rt2/local/WebRT/html
/usr/bin/perl   tools/initdb 'mysql' '/usr/local' 'localhost' 'root' 'rt2'
create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql '/opt/rt2/etc/acl.mysql'
/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
                        s'!!DB_HOST!!'localhost'g;\
                        s'!!DB_RT_PASS!!'rt_pass'g;\
                        s'!!DB_RT_HOST!!'localhost'g;\
                        s'!!DB_RT_USER!!'rt_user'g;\
                        s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.mysql
bin/initacls.mysql '/usr/local' 'localhost' 'root' '' 'rt2'
'/opt/rt2/etc/acl.mysql'
Enter the mysql administrator's database password to create a new user for RT
Enter password:
Enter the mysql administrator's database password to nondestructively reload the
database
Enter password:
/usr/bin/perl   tools/initdb 'mysql' '/usr/local' 'localhost' 'rt_user' 'rt2'
insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
'rt_user at localhost' (Using password: YES) at tools/initdb line 138
Access denied for user: 'rt_user at localhost' (Using password: YES) at
tools/initdb line 138, <STDIN> line 1.
make: *** [initdb.rtuser] Error 255




From jesse at fsck.com  Sat Jun 30 03:21:53 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 03:21:53 -0400
Subject: [rt-users] Problems installing RT-2-0-0-RC3
In-Reply-To: <IDEEIMNKDLEOBLPDPOEHCEKBCCAA.damian@sentex.ca>; from damian@sentex.ca on Tue, Jun 26, 2001 at 11:57:18AM -0400
References: <IDEEIMNKDLEOBLPDPOEHCEKBCCAA.damian@sentex.ca>
Message-ID: <20010630032153.Q13305@pallas.fsck.com>

Just for posterity in the archives, the problem here is that Damian 
enclosed his password in " marks which also were being used as an external 
delimiter for a larger block.

        -j


On Tue, Jun 26, 2001 at 11:57:18AM -0400, Damian Gerow wrote:
> After a little bit of work getting the pgsql database working (and yes, it
> is working properly) I'm now about ready to install.  But I've run in to a
> bit of a snatch...
> 
> When doing a make install, there's a problem in the "acls" section.
> Specifically, I get this error message:
> 
> 	schema sucessfully inserted
> 	cp etc/acl.Pg '/opt/rt2/etc/acl.Pg'
> 	/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'Pg'g;\
> 	                        s'!!DB_HOST!!'localhost'g;\
> 	                        s'!!DB_RT_PASS!!'"holy mackerel"'g;\
> 	                        s'!!DB_RT_HOST!!'localhost'g;\
> 	                        s'!!DB_RT_USER!!'rt_user'g;\
> 	                        s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.Pg
> 	Substitution replacement not terminated at -e line 1.
> 
> I've just installed the CPAN modules, so I've got the latest modules, and
> the perl version is 5.6.1.  I had run into this problem before, but can't
> remember how I got around it.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.



From jesse at fsck.com  Sat Jun 30 03:25:09 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 03:25:09 -0400
Subject: [rt-users] Problem instaling
In-Reply-To: <MFEJLLIKLPAJABGOKDOEMEMPCDAA.davidu@everydns.net>; from davidu@everydns.net on Sat, Jun 30, 2001 at 12:18:11AM -0700
References: <3B3D0C83.4D27D327@top2net.com> <MFEJLLIKLPAJABGOKDOEMEMPCDAA.davidu@everydns.net>
Message-ID: <20010630032509.S13305@pallas.fsck.com>

That's symptomatic of not correctly entering the rt user's password, which
is by default rt_pass (and which you should change).

        -j


On Sat, Jun 30, 2001 at 12:18:11AM -0700, David U. wrote:
> 
> Hi, I run make install (after running make dropdb) and I get an error where is
> asks for my rt_user password.
> 
> Below is the logs and where it halts.
> 
> thanks,
> davidu
> 
> 
> 
> [root at scooby rt-2-0-0]# make install
> mkdir -p /opt/rt2/bin
> mkdir -p /opt/rt2/WebRT/data
> mkdir -p /opt/rt2/WebRT/sessiondata
> mkdir -p /opt/rt2/etc
> mkdir -p /opt/rt2/lib
> mkdir -p /opt/rt2/WebRT/html
> mkdir -p /opt/rt2/local/WebRT/html
> /usr/bin/perl   tools/initdb 'mysql' '/usr/local' 'localhost' 'root' 'rt2'
> create
> Now creating a database for RT.
> Enter the mysql password for root:
> Creating mysql database rt2.
> cp etc/acl.mysql '/opt/rt2/etc/acl.mysql'
> /usr/bin/perl -p -i -e " s'!!DB_TYPE!!'mysql'g;\
>                         s'!!DB_HOST!!'localhost'g;\
>                         s'!!DB_RT_PASS!!'rt_pass'g;\
>                         s'!!DB_RT_HOST!!'localhost'g;\
>                         s'!!DB_RT_USER!!'rt_user'g;\
>                         s'!!DB_DATABASE!!'rt2'g;" /opt/rt2/etc/acl.mysql
> bin/initacls.mysql '/usr/local' 'localhost' 'root' '' 'rt2'
> '/opt/rt2/etc/acl.mysql'
> Enter the mysql administrator's database password to create a new user for RT
> Enter password:
> Enter the mysql administrator's database password to nondestructively reload the
> database
> Enter password:
> /usr/bin/perl   tools/initdb 'mysql' '/usr/local' 'localhost' 'rt_user' 'rt2'
> insert
> Now populating database schema.
> Enter the mysql password for rt_user:
> Creating database schema.
> DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
> 'rt_user at localhost' (Using password: YES) at tools/initdb line 138
> Access denied for user: 'rt_user at localhost' (Using password: YES) at
> tools/initdb line 138, <STDIN> line 1.
> make: *** [initdb.rtuser] Error 255
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

'"As the company that brought users the Internet, Netscape is now inviting 
the more than 60 million people who have used our client software to
'tune up' and upgrade to Netscape Communicator," said Mike Homer, 
senior vice president of marketing at Netscape.'  Sometimes I wonder.



From adulau-rt at colorado.g-inter.net  Sat Jun 30 04:36:38 2001
From: adulau-rt at colorado.g-inter.net (adulau-rt at colorado.g-inter.net)
Date: Sat, 30 Jun 2001 10:36:38 +0200 (CEST)
Subject: authentification and masquerading Re: [rt-users] rt 2.0 happy user
 but just a question...
In-Reply-To: <20010630030633.M13305@pallas.fsck.com>
Message-ID: <Pine.LNX.4.21.0106301031570.27879-100000@colorado.g-inter.net>

Yes that's right with the watcher set all is ok. 

Another question regarding authentification :
 
Authentification, if i got an access to the rt2 with one single IP
(via masquerading) to the internet. If I open another browser (never
connected to RT) in the hidden network, i got the correct authentification
of the other user logged in the internal network. Is it a know issue or
not ? 

Maybe the session-id is build around the REMOTE IP ? 

Can somebody confirm ? if yes I could dig into Mason & Apache::Session ?

Thanks

alx


On Sat, 30 Jun 2001, Jesse wrote:

> I suspect that you want to grant 'everyone' the right to 'see queue' and 'create ticket' and 'requestor' the right to 'show ticket'
> 
> 
> On Fri, Jun 29, 2001 at 02:27:30PM +0200, adulau-rt at colorado.g-inter.net wrote:
> > Dear All,
> > 
> > I have just migrated my old rt queue to rt2 and all is working
> > perfectly (except some auth issue, it was my fault 8-).It's really a great
> > job and a wonderful software. 
> > 
> > I have just a question regarding group against a specific queue, i want to
> > add the possibility for a customer to have the web access to a specific
> > queue (for multiple customer) and see/update/create his ticket only. 
> > 
> > I suspect it's possible but which option are necessary for this type of
> > group access to the queue ?
> > 
> > Thanks a lot
> > 
> > alx
> > 
> >   
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 




From davidu at everydns.net  Sat Jun 30 08:43:56 2001
From: davidu at everydns.net (David U.)
Date: Sat, 30 Jun 2001 05:43:56 -0700
Subject: [rt-users] Problem with .qmail
Message-ID: <MFEJLLIKLPAJABGOKDOEKENCCDAA.davidu@everydns.net>

Hi,

I got RT installed correctly but qmail doesn't seem to handle my entry in the
.qmail-support file.

Here is the contents of /home/vpopmail/domains/everydns.net/.qmail-support:

|/opt/rt2/bin/rt-mailgate --queue general --action correspond

and here are the logs:

2001-06-30 05:39:14.317930500 delivery 1694: deferral:
Can't_locate_config.pm_in_ at INC_(@INC_contains:_/opt/rt2/etc_/opt/rt2/lib_/usr/lo
cal/lib/perl5/5.6.0/i686-linux_/usr/local/lib/perl5/5.6.0_/usr/local/lib/perl5/s
ite_perl/5.6.0/i686-linux_/usr/local/lib/perl5/site_perl/5.6.0_/usr/local/lib/pe
rl5/site_perl_.)_at_/opt/rt2/lib/RT/Interface/Email.pm_line_81./BEGIN_failed--co
mpilation_aborted_at_/opt/rt2/lib/RT/Interface/Email.pm_line_81./Compilation_fai
led_in_require_at_/opt/rt2/bin/rt-mailgate_line_18./BEGIN_failed--compilation_ab
orted_at_/opt/rt2/bin/rt-mailgate_line_18./
2001-06-30 05:39:14.317957500 status: local 0/10 remote 0/120


Any ideas? I think someone had a similar issue a few days ago, but I'm not
sure...there didn't seem to be a solution posted.

-davidu




From jesse at fsck.com  Sat Jun 30 13:08:43 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 13:08:43 -0400
Subject: authentification and masquerading Re: [rt-users] rt 2.0 happy user but just a question...
In-Reply-To: <Pine.LNX.4.21.0106301031570.27879-100000@colorado.g-inter.net>; from adulau-rt@colorado.g-inter.net on Sat, Jun 30, 2001 at 10:36:38AM +0200
References: <20010630030633.M13305@pallas.fsck.com> <Pine.LNX.4.21.0106301031570.27879-100000@colorado.g-inter.net>
Message-ID: <20010630130843.T13305@pallas.fsck.com>

RT doesnt' authenticate based on IP address. The only time I've seen this is
if Apache::Session is handing out cookies of the form AF_SID='' which usually
means that it' can't write to the sessiondata directory




On Sat, Jun 30, 2001 at 10:36:38AM +0200, adulau-rt at colorado.g-inter.net wrote:
> 
> Yes that's right with the watcher set all is ok. 
> 
> Another question regarding authentification :
>  
> Authentification, if i got an access to the rt2 with one single IP
> (via masquerading) to the internet. If I open another browser (never
> connected to RT) in the hidden network, i got the correct authentification
> of the other user logged in the internal network. Is it a know issue or
> not ? 
> 
> Maybe the session-id is build around the REMOTE IP ? 
> 
> Can somebody confirm ? if yes I could dig into Mason & Apache::Session ?
> 
> Thanks
> 
> alx
> 
> 
> On Sat, 30 Jun 2001, Jesse wrote:
> 
> > I suspect that you want to grant 'everyone' the right to 'see queue' and 'create ticket' and 'requestor' the right to 'show ticket'
> > 
> > 
> > On Fri, Jun 29, 2001 at 02:27:30PM +0200, adulau-rt at colorado.g-inter.net wrote:
> > > Dear All,
> > > 
> > > I have just migrated my old rt queue to rt2 and all is working
> > > perfectly (except some auth issue, it was my fault 8-).It's really a great
> > > job and a wonderful software. 
> > > 
> > > I have just a question regarding group against a specific queue, i want to
> > > add the possibility for a customer to have the web access to a specific
> > > queue (for multiple customer) and see/update/create his ticket only. 
> > > 
> > > I suspect it's possible but which option are necessary for this type of
> > > group access to the queue ?
> > > 
> > > Thanks a lot
> > > 
> > > alx
> > > 
> > >   
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > 
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

autoconf is your friend until it mysteriously stops working, at which 
point it is a snarling wolverine attached to your genitals by its teeth
 (that said, it's better than most of the alternatives)  -- Nathan Mehl



From cgilmore at tivoli.com  Sat Jun 30 13:46:58 2001
From: cgilmore at tivoli.com (Christian Gilmore)
Date: Sat, 30 Jun 2001 12:46:58 -0500
Subject: [rt-users] Apache::DBI not checked in testdeps
Message-ID: <001001c1018c$a9896e90$69285492@tivoli.com>

Jesse,

It looks like Apache::DBI is required for RT2, but it isn't one of the
modules checked in 'make testdeps'.

Regards,
Christian

-----------------
Christian Gilmore
Infrastructure & Tools Team Lead
Web & Multimedia Development
IBM Software Group




From jesse at fsck.com  Sat Jun 30 16:52:06 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 16:52:06 -0400
Subject: [rt-users] Apache::DBI not checked in testdeps
In-Reply-To: <001001c1018c$a9896e90$69285492@tivoli.com>; from cgilmore@tivoli.com on Sat, Jun 30, 2001 at 12:46:58PM -0500
References: <001001c1018c$a9896e90$69285492@tivoli.com>
Message-ID: <20010630165206.U13305@pallas.fsck.com>

Apache::DBI doesn't deal properly with CPAN installation checks. 
This is already noted in the README.


On Sat, Jun 30, 2001 at 12:46:58PM -0500, Christian Gilmore wrote:
> Jesse,
> 
> It looks like Apache::DBI is required for RT2, but it isn't one of the
> modules checked in 'make testdeps'.
> 
> Regards,
> Christian
> 
> -----------------
> Christian Gilmore
> Infrastructure & Tools Team Lead
> Web & Multimedia Development
> IBM Software Group
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review



From jfisher at deas.harvard.edu  Sat Jun 30 18:18:10 2001
From: jfisher at deas.harvard.edu (John Fisher)
Date: Sat, 30 Jun 2001 18:18:10 -0400 (EDT)
Subject: [rt-users] Question about rights
In-Reply-To: <20010630031409.P13305@pallas.fsck.com>
Message-ID: <Pine.GSO.4.05.10106301811530.22658-100000@gigue.eas.harvard.edu>

Granting ModifyTicket to Requestor will do it. This assumes the person
sending the follow-up email is the one who created the original request.
The owner should have ModifyTicket anyway - so they can close the ticket
when they're done.

Unfortunately if the Requestor also has ShowTicket, they can see & change
other things you may not want them to.

jon


On Sat, 30 Jun 2001, Jesse wrote:

> *nod* That's a bug in 2.0.0. I'm currently debating the best way to fix
> it in 2.0.1
> 
> 
> On Fri, Jun 29, 2001 at 04:55:10PM +0200, Roland von Herget wrote:
> > Hi all,
> > 
> > hmm... I've another question:
> > 
> > Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
> > Users to be able reopening a ticket by sending an email ?
> > Granting "ModifyTicket" to "Owner" doesn't do it ?
> > 
> > Thanks a lot,
> > 
> > Roland
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> ...realized that the entire structure of the net could be changed to be made 
> more efficient, elegant, and spontaneously make more money for everyone 
> involved. It's a marvelously simple diagram, but this form doesn't have a way 
> for me to draw it.  It'll wait. 				-Adam Hirsch
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 




From rherget at xebec.de  Sat Jun 30 19:01:36 2001
From: rherget at xebec.de (Roland von Herget)
Date: Sun, 1 Jul 2001 01:01:36 +0200 (CEST)
Subject: [rt-users] Question about rights
In-Reply-To: <Pine.GSO.4.05.10106301811530.22658-100000@gigue.eas.harvard.edu>
Message-ID: <Pine.LNX.4.21.0107010057360.16624-100000@guru.intranet.xebec.de>

hmmm.. it's a lot nicer than granting ModifyTicket to Everyone. 

Thanks a lot,

Roland

On Sat, 30 Jun 2001, John Fisher wrote:

> Granting ModifyTicket to Requestor will do it. This assumes the person
> sending the follow-up email is the one who created the original request.
> The owner should have ModifyTicket anyway - so they can close the ticket
> when they're done.
> 
> Unfortunately if the Requestor also has ShowTicket, they can see & change
> other things you may not want them to.
> 
> jon
> 
> On Sat, 30 Jun 2001, Jesse wrote:
> > *nod* That's a bug in 2.0.0. I'm currently debating the best way to fix
> > it in 2.0.1
> > On Fri, Jun 29, 2001 at 04:55:10PM +0200, Roland von Herget wrote:
> > > Hi all,
> > > 
> > > hmm... I've another question:
> > > 
> > > Is it correct that I have to grant "ModifyTicket" to "Everyone" if I want
> > > Users to be able reopening a ticket by sending an email ?
> > > Granting "ModifyTicket" to "Owner" doesn't do it ?
> > > 




From rotman at inode.at  Sat Jun 30 23:12:27 2001
From: rotman at inode.at (robert rotman)
Date: Sun, 1 Jul 2001 05:12:27 +0200 (CEST)
Subject: [rt-users] Feature Request
Message-ID: <Pine.LNX.3.96.1010701051049.18684B-100000@oma.graz.inode.at>

Hi,

Is there a possibility to include attachments within a Reply to a ticket?


Robert





From jesse at fsck.com  Sat Jun 30 23:21:32 2001
From: jesse at fsck.com (Jesse)
Date: Sat, 30 Jun 2001 23:21:32 -0400
Subject: [rt-users] Feature Request
In-Reply-To: <Pine.LNX.3.96.1010701051049.18684B-100000@oma.graz.inode.at>; from rotman@inode.at on Sun, Jul 01, 2001 at 05:12:27AM +0200
References: <Pine.LNX.3.96.1010701051049.18684B-100000@oma.graz.inode.at>
Message-ID: <20010630232132.Z13305@pallas.fsck.com>

It's going to require a replacement Notify.pm. It'd certainly be nice, but I don't know that I'm going to get to it anytime soon unless a client needs it...
        -j


On Sun, Jul 01, 2001 at 05:12:27AM +0200, robert rotman wrote:
> 
> Hi,
> 
> Is there a possibility to include attachments within a Reply to a ticket?
> 
> 
> Robert
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

  "Mary had a crypto key / She kept it in escrow
     And everything that Mary said / The Feds were sure to know" -- Sam Simpson 



From feargal at thecia.ie  Fri Jun 29 07:01:15 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 29 Jun 2001 12:01:15 +0100
Subject: [rt-users] Using CPAN
In-Reply-To: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
References: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
Message-ID: <20010629120115.4ac6e30f.feargal@thecia.ie>

---BEGIN OFFTOPIC FLAMEBAIT---
You're not alone.
Personally, I believe that perl isn't the best tool for many many problems it's applied to. But it's trendy apparently...
----END OFFTOPIC FLAMEBAIT----

I've had a lot of trouble with cpan, not least because the irish cpan servers appear to be pot luck more than anything else.

In the end, I've concluded that it's just as fast to hand install everything.

CPAN is a bit like socialism, great concept, but inherently flawed, for no obvious reasons other than, well it doesn't work.

-Feargal.

On Fri, 29 Jun 2001 16:09:02 +0800
Chris Waltham <chris at harvestroad.com> wrote:

> Being the type of Unix administrators (rare, I'm sure) not to use Perl too 
> often,
> I was wondering if someone could tell me something about CPAN. Granted, 
> it's a little
> off-topic for the list, but I am upgrading from rt 1.x to 2.0..
> 
> Is there any way to stop Perl from going out and building the latest 
> version of Perl
> (I'm guessing 5.6.1) every time I want to install something from CPAN? I mean,
> I ran the rt/tools/testdeps script to see what I didn't have installed (it 
> needs a lot
> more stuff than 1.x!), but I'd rather do it by hand. I gave CPAN a try, 
> though, and off
> it runs to download and compile the new version of Perl. Granted, some of 
> the modules
> I'm trying to install *may* depend on Perl 5.6.1, but I would think this is 
> somewhat
> unlikely.
> 
> Am I just doing something wrong?
> 
> cheers,
> 
> 
> Chris
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.

-----BEGIN GEEK CODE BLOCK-----
Version: 3.12
GU d- s+: a-- C++ UB+++ P--- L- E--- W++ N o-- K w
O M V- PS+ PE- Y+ PGP t 5++ X+ R tv b+++ DI+ D+
G+ e* h r++ y++
------END GEEK CODE BLOCK-----




From drew.minniti at telocity.com  Fri Jun 29 07:08:11 2001
From: drew.minniti at telocity.com (Drew Minniti)
Date: Fri, 29 Jun 2001 07:08:11 -0400
Subject: [rt-users] Using CPAN
In-Reply-To: <5.1.0.14.0.20010629160650.0320ab78@spinach.harvestroad.com>
Message-ID: <LOBBLCKLGFMLOBDGKPPHKEIDDFAA.drew.minniti@telocity.com>

You can configure CPAN to always prompt you before installing required
packages.  You need to copy /perl/directory/CPAN/Config.pm to
$HOME/.cpan/CPAN/MyConfig.pm.  In there you should edit the following line:

	'prerequisites_policy' => q[follow],

change it to:

	'prerequisites_policy' => q[ask],

Note, however, that some of the required modules for RT require
Data::Dumper.  This module has been included in Perl 5.6 and up.  So when
prompted, if you say 'yes' to install data::dumper you will actually be
installing perl5.6.  So say no to any data::dumper requests.  You would be
best off downloading it from cpan.org and installing it manually and then
start using cpan.

Drew


> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Chris Waltham
> Sent: Friday, June 29, 2001 4:09 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Using CPAN
>
>
> Being the type of Unix administrators (rare, I'm sure) not to use
> Perl too
> often,
> I was wondering if someone could tell me something about CPAN. Granted,
> it's a little
> off-topic for the list, but I am upgrading from rt 1.x to 2.0..
>
> Is there any way to stop Perl from going out and building the latest
> version of Perl
> (I'm guessing 5.6.1) every time I want to install something from
> CPAN? I mean,
> I ran the rt/tools/testdeps script to see what I didn't have
> installed (it
> needs a lot
> more stuff than 1.x!), but I'd rather do it by hand. I gave CPAN a try,
> though, and off
> it runs to download and compile the new version of Perl. Granted, some of
> the modules
> I'm trying to install *may* depend on Perl 5.6.1, but I would
> think this is
> somewhat
> unlikely.
>
> Am I just doing something wrong?
>
> cheers,
>
>
> Chris
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users